4 Quotient thinking

WHAT YOU NEED TO KNOW FOR TODAYS’ JOURNEYS

1 - Why spirit (SQ/EQ) has become the defining factor for any sustainable profitable organisation (IQ/PQ).

2 - How spirit (SQ/EQ) can be grown & measured

3 – How to journey from ‘inside out’ - SQ-EQ-IQ-PQ rather than ‘outside in’ PQ-IQ–EQ-SQ

4 - To inspire you to realise you can do it

“The significant problems we face cannot be solved at the same level of thinking we were at when we created them.”

ALBERT EINSTEIN

Quotient PQ IQ EQ SQDecade 60/70s 80s 90s 2000 ->

Growth Action Activity Aspiring Actualisation

Vision Job Employment Career Lifestyle

Music format

78s/45sSinglesEPs/LPs

Cassette Tapes8 track

CDs DigitalIpod

The JOURNEY to CONSCIOUSNESS ?

Age 0-5 5-12 12-18 18-22 22-40 16-65 0-death

Quotient EQ IQ / EQ

IQ / PQ

IQ IQ IQ / EQ

SQ

‘Process’ Home School School College / Uni

MBA Work Life

KnowledgeIs…..

In home

In school

In Teacher

In Books

& Studies

In Process& case studies

In Organisa

tion

In Me

‘See..?’ Love Control Authority Clever - ness

Elitism Hierarchy Wisdom

The JOURNEY to HEAD or HEART? (happiness?)

Educationalist Albert Sweitzer – Educationalist Albert Sweitzer – “Children learn in three ways. “Children learn in three ways. Firstly example - Secondly example - and thirdly example.”Firstly example - Secondly example - and thirdly example.”

Quotient PQ IQ EQ SQ Total

YOUR %10 years

agoYOUR %

NowYOUR % 10 years ahead

The JOURNEY to CONSCIOUSNESS ?

And what are you going to do to achieve that result, 10 years ahead?

Quotient PQ IQ EQ SQHow to ‘lose’ it

Energy thieves

Idea killers

Relationship breakers

Dream terrorists

The JOURNRY away from CONSCIOUSNESS ?

HOPE PREDICTION

The stronger the connection between hope and prediction the closer we are to being conscious and enlightened

Time

Health

Health

Community

Mental

Physical

1960 2005

Speed of change

Poor

Good

“AYE RIGHT”

Only the Scots could make too positives turn into a negative!

Anita Roddick - Values

Support community tradeSupport community trade

Body and self esteemBody and self esteem

Against animal testing and cosmeticsAgainst animal testing and cosmetics

Lighter step on the planetLighter step on the planet

Protecting human rightsProtecting human rights

ENVIRONMENT - PQ

IDENTITY – EQ

BELIEFS - EQ

SQSPIRITUALITY

CAPABILITIES - IQ

BEHAVIOURS - IQ

BUSINESS

WHO?

WHY?

HOW?

WHAT?

WHERE?

WHO?

WHY?

HOW?

WHAT?

WHERE?

Market Place Geography - location

What we do Processes

Habits

Strategies – risk - Quality

Company Mission. Why do we exist?

Who are we - Values

Causes & Benchmarking

What is true?

LEVELS OF BUSINESS ‘LANGUAGE’

“If you change something at the higher level then everything at the levels below it changes!”

If a company has an identity problem then it shows up in this level

“If you have the why, you will find the how’s” – Tony Robbins

“If you change something at a lower level, it does not usually change anything above that”

Four Levels of person / organisation

SQSPIRIT

EQ Emotion

2IQ Intelligence

3

PQ

Physical & bodily health

4

People BEFORE Profit(source Sunday Times 06/03/05)

0

20

40

60

80

100

120

140

160

2000 2001 2002 2003 2004 2005

Best CompaniesFTSE 100

Five year compound interest to January 31st 2005

FTSE 100 = 2.2% LOSS Best Companies = 10.2% GAIN

Developing Habits

KNOWLEDGE(What to, Why to)

SKILL(How to)

DESIRE(Want to)

HABIT

PQ & IQ

Management

Process

Short term

Newtonian - doing

Transactional/Incremental

Certain = prison

EQ & SQ

Leadership

People

Sustainable

Quantum - being

Transformational

Uncertain = freedom

Head & Body Heart & SoulSchooling Education

5 ORGANISATIONAL CANCERS

Criticising

Complaining

Comparing

Competing

ContendingAll created from a co-dependency of seeking security from ‘outside’ not ‘inside’

(spirit) yourself/team/organisation causing polarisation and division

Economies – To Survive?

Agrarian Economy pre 1850 (do agriculture)

Industrial Economy 1840–1960 (do work)

Intellectual Economy 1940–2000 (do thinking)

Emotional Economy 1900 – 2020 (be real)

Spiritual Economy 2000 onwards (be you)

IQ – the ability for rational, logical linear thinking which solves logical problems. Thinking inside the box

IQ - EQ - SQ

EQ – the ability to assess and recognise the situation we are in, to read other people and our own emotions and to behave

appropriately. Thinking about the box

SQ – our wisdom intelligence – the intelligence which makes us whole (or organisation whole). Thinking outside the box

IQ – Formal intelligence (transactions) EQ – Adaptive intelligence (better transactions)

SQ – Transformational intelligence and guidance for best use of IQ & EQ

EQ as Daniel Goleman defines it, allows me to judge my situation and then to behave appropriately within it.

This is working within the boundaries of the situation, allowing the situation to guide me

EQ & SQ

SQ allows me to ask if I want to be in this particular situation in the first place.

Would I rather change the situation, creating a better one?

This is working with the boundaries of my situation, allowing me to guide the situation.

Transformation not Transaction

IQ EQ SQ

Consistency Chemistry Core Competence Character Creativity Process People Passion

IQ EQ SQ OR?IQ EQ SQ OR?

SQ EQ IQ

Core Chemistry Consistency Creativity Character Competence Passion People Process

Jim Collins – Good to Great

Three questionsThree questions1. What are you really good at?1. What are you really good at?

2. What are you deeply passionate about?2. What are you deeply passionate about?3. What will people pay for?3. What will people pay for?

In other words - what are the human needs and wants being met that would drive your economic engine?

Absenteeism / sickness / turnover % / Technical & skill training / Facilities /

Processes TQM / benchmarking / costs Management (IQ) =10% of change

Trust & tensions / Motivation / Personal wellness / Interpersonal

skills / creativity / Honesty / SPIRIT / Leadership (EQ) =90%of change

BUSINESS-I CEBERG

Submerged and unmeasured

Overt and measured

INSPIRATION

“I believe the most important thing any adult can do for a child, any leader can do for their people, any product can do for its owner, any

event can do for its audience, is to inspire them” -- Kevin Roberts – World CEO of Saatchi & Saatchi -- Kevin Roberts – World CEO of Saatchi & Saatchi

Seeing it Differently

““ All people see the world not as it is, but as they are.”

SERVANT LEADERSHIP

““ I Know not what your destiny will be, but one thing I know: the only

ones among who will be truly happy are those who have sought and found

how to serve”Albert Schweitzer

PERSON / ORGANISATION

It is the same principle for a person to find their It is the same principle for a person to find their true voice (unique personal significance) as it is true voice (unique personal significance) as it is for an organisation – simply more complex and for an organisation – simply more complex and time consuming in clarifying what it is and then time consuming in clarifying what it is and then

assessing it!assessing it!

Spiritless organisations?

EnronEnronWorldComWorldComParmalatParmalat

Arthur AndersonArthur Anderson

NASA?NASA?How many people need to lack the spirit of conscience to bring a

team, department or organisation down?

How many cancer cells does there need to be for it to grow and kill?

Self Awareness

Self Realisation Self Control

Self Confidence

Leadership of self = a commitment to the Self Development Cycle

1

2

3

4 SELF

RESPECT

Human Leadership

IQ EQ SQHuman – Doing

1850 – today

After simply Surviving

Independence from land

clans / cliques / clandestine & closed

Human – Being

1990 – 2020

Realising there’s more

Interdependence with people

sharing

Being Human

2000 onwards

Realising everything is connected

Interdependence with universe

being

Management effectiveness (command & control)

Organisational process

Quality process

Hierarchical communication Pay

Staffing

Training

Leadership effectiveness (external) Organisational design & structure Performance Management

Open communication

Compensation benefits & rewards Staffing & deployment

Education & training

Organisational LeadershipEQ - OrganisationIQ - Organisation SQ - Organisation

-Visionary & motivational leadership (internal)

-Dynamic organisational structure- Performance tracking & incentives-Communication & knowledge sharing

- Tangible value

-Empowerment in Staffing & deployment

- Self-directed competency development

Easily measured Impersonal Low risk Main employment tool

Facts (theory) Human doing Leads to a formal ‘rating’

More easily measured Personal High risk Rarely touched in employment Facts (real) Human being Leads to personal trust

IntelligenceEQ

Emotional Quotient

IQIntelligence Quotient

“Emotional literacy is the key to personal power, because emotions are powerful” Claude Steiner

“80% of people are successful because of their EQ, only 20% because of their IQ.”

"Cognitive intelligence (IQ), to be clear, refers to the ability to "Cognitive intelligence (IQ), to be clear, refers to the ability to concentrate and plan, to organise material, to use words and to concentrate and plan, to organise material, to use words and to

understand, assimilate and interpret facts. In essence IQ is a measure understand, assimilate and interpret facts. In essence IQ is a measure of an individual's personal information bank - one's memory, of an individual's personal information bank - one's memory,

vocabulary and visual coordination.vocabulary and visual coordination. The fact remains, that IQ does not, and cannot predict success in The fact remains, that IQ does not, and cannot predict success in

life“life“

IQ predicts on average 6% of success in a given job IQ predicts on average 6% of success in a given job EQ predicts between 27 & 45% of success (depending on the field) of EQ predicts between 27 & 45% of success (depending on the field) of

any given job.any given job.

A major difference between IQ and EQ is that IQ peaks at 17 and A major difference between IQ and EQ is that IQ peaks at 17 and remains constant throughout adulthood and then wanes in old age. remains constant throughout adulthood and then wanes in old age.

EQ however is never fixed and gains with age and experience.EQ however is never fixed and gains with age and experience.

IQ & EQIQ & EQ

SUSTAINABILITY?

SurvivalSurvival – financial health– financial health (BODY)(BODY)

RelationshipsRelationships – Strong synergy, strong external networks, teamwork, trust, caring – (HEART)

Growth and developmentGrowth and development – economic growth, customer growth, product growth – (MIND)

Meaning, Integrity & ContributionMeaning, Integrity & Contribution – serving and lifting all stakeholders – making a difference –

(SPIRIT)

SQ

SQ is the essence of what makes us human – it allows us to be creative, to change the rules and to alter situations.

It allows us to play with boundaries, to play the ‘infinite’ game

SQ takes us beyond the era dominated by ‘rational thinking’ and dominated by capitalist materialism and bleak Newtonian

mechanics

SQ re-invents the true meaning of ‘wealth’ that which enhances quality of life. Wealth comes from the old English ‘Welth’ meaning

‘to be well’

Newtonian & Quantum

Newtonian mechanisms have played a key role in widening the Newtonian mechanisms have played a key role in widening the gulf between values associated with ‘doing’ and those associated gulf between values associated with ‘doing’ and those associated

with ‘being’. with ‘being’. Newtonian science is preoccupied with objects, obsessed with Newtonian science is preoccupied with objects, obsessed with

analysis and measurement. It draws a sharp divide between spirit analysis and measurement. It draws a sharp divide between spirit and matter, between humans and nature. and matter, between humans and nature.

Such ‘separatist’ thinking gives us a concern with the here and now Such ‘separatist’ thinking gives us a concern with the here and now (short term) , a view of truth as black and white, a preoccupation (short term) , a view of truth as black and white, a preoccupation

with achievement and measured by doing and acquiring. with achievement and measured by doing and acquiring.

•When we interfere with a quantum system, we When we interfere with a quantum system, we change it. change it.

•When we structure an experiment we influence When we structure an experiment we influence the results.the results.

•The questions we ask determine the answers we The questions we ask determine the answers we get.get.

The clever person knows the answersThe clever person knows the answersThe wise person knows the questions…….The wise person knows the questions…….

Heisenberg’s Uncertainty PrincipleHeisenberg’s Uncertainty Principle

““We can focus on the position or on the We can focus on the position or on the momentum of a particle, but never both.”momentum of a particle, but never both.”

•When we focus on one aspect of a situation, we When we focus on one aspect of a situation, we abstract that aspect out from the whole, and we abstract that aspect out from the whole, and we

lose its associated possibilities – i.e. we are blind lose its associated possibilities – i.e. we are blind to all other aspectsto all other aspects

Heisenberg’s Uncertainty PrincipleHeisenberg’s Uncertainty Principle

Simple Law abiding Ultimately controllable Atomism Emphasis on separate working parts Fragmentism Determinate Value certainty and predictability Control

Complex Chaotic Uncertain Holism Emphasis on relationship Integration Indeterminate Thrives on uncertainty and ambiguity Trust

A new kind of ‘SERVICE’

QuantumNewtonian

In cancer research the latest breakthroughs come with a different level of thinking – each type of cancer cell has its own ‘signature’ – so treatment comes from treating every cancer individually

and with care and not all with a ‘blast’ of Chemo for all cancers – we as humans

require to learn from nature to celebrate the differences and seek to understand.

ANY Breakthrough ALWAYS Breakwith

This is work that counts the beats of

your heart and not the buzz of your brain

“You have to be the change you want to see in the world”

Gandhi

Sensing it differently

“The most powerful agent of change is a change of heart.”

- Gil Atkinson


“Things do not change, people do.” Alvin Tofler


"Go throughout the world and preach the Gospel. And if you have to, use words."

St Augustine


“If I create from the heart, nearly everything works; if from the head, almost nothing.”

-- Marc Chagall -- Marc Chagall


Your vision will become clear only when you look into your heart... Who looks outside,

dreams. Who looks inside, awakens." -- Carl Jung


““It is only with the heart that one can see It is only with the heart that one can see rightly; what is essential is invisible to the eye.” rightly; what is essential is invisible to the eye.”

Antione de Saint-ExuperyAntione de Saint-Exupery

How do you find your ‘voice’

TALENTWhat is your

unique ability?

PASSIONWhat are you passionate

about?

NEEDWhat drives

you?VOICE

CONSCIENCE

What does your

conscience say?

Mind

Body

Spirit

Heart

Mission statements

The mission statement and strategic plan are one The mission statement and strategic plan are one thing, but the process of getting everyone on that thing, but the process of getting everyone on that

same song sheet is another thing of EQUAL same song sheet is another thing of EQUAL importance.importance.

Otherwise what IS the spirit of the organisation?Otherwise what IS the spirit of the organisation?


“You can only do EQ and SQ work with someone you trust – you can do IQ work with anyone, even someone you mistrust. What hope IQ alone!!!!”

Les Morgan

PHYSICAL(seen)

NON PHYSICAL(unseen)

HIDDEN TALENT?

PQ&IQ

EQ&SQ

HIDDEN TALENT?

Competence

Character(unseen?)

HIDDEN TALENT?

Your paradigm

•Assimilate information - new ideas which fit the present ‘way of seeing things’ - the present order of your world - the present processes of your mind

•Accommodate information - a way of ‘seeing’ things or a blinding flash of the obvious, which completely changes our present paradigm - it calls into question the whole way we look at the world / subject / person etc.

Assimilate = transactional change/learning (little change - learning)

Accommodate = transformational change/learning (large change - unlearning)

SUMMARY to TAKE AWAY1 –The need to move from Newtonian IQ short term thinking and doing to EQ and SQ vision to deal with deeper issues and create sustainable profits like BCTWF

2 – That SPIRIT provides the air for your organisation to breath and thrive not just survive

3 - To show the paradox of the traditional journey of PQ-IQ-EQ-SQ (outside in – not inside out)

4 - To move from transactional thinking to transformational action – YOU inspire

Documents

4 Quotient thinking