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4-1
chapter 4
The Role of Culture
4-2
Chapter Objectives
• Discuss the primary characteristics of culture
• Describe the various elements of culture and provide examples of how they influence international business
• Identify the means by which members of a culture communicate with each other
Chapter Objectives (continued)
• Discuss how religious and other values affect the domestic environments in which international businesses operate
• Describe the major cultural clusters and their usefulness for international managers
• Explain Hofstede’s primary findings about differences in cultural values
• Explain how cultural conflicts may arise
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
4-4
Culture
Culture is the collection of values,
beliefs, behaviors, customs, and
attitudes that distinguish one society
from another. A society’s culture
determines the rules that govern how
firms operate in the society.
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
4-5
Characteristics of Culture
• Learned behavior
• Interrelated elements (Language, Social, Communication, Religion,
Values, Attitudes)
• Adaptive
• Shared
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4-6
Figure 4.1 Elements of Culture
Culture
Language
Communication
ReligionValues/attitudes
Socialstructure
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4-7
Social Structure
Individuals, families, and groups
Social stratification
Social mobility
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
4-8
Language
• 3000+ different languages worldwide
• 10,000+ different dialects
• Primary delineator of cultural groups
• Ended Here Tue March 8, 2011
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
4-9
Map 4.1 World Languages
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
4-10
Map 4.2 Africa’s Colonial Legacy
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
4-11
Translation Disasters
• KFC’s Finger Lickin’ Good
– Eat your fingers off (China)
• Pillsbury’s Jolly Green Giant
– Intimidating green ogre (Saudi Arabia)
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
4-12
Caterpillar Fundamental English
Caterpillar has developed its own simplified language instruction program
4-13
Yes and No Across Cultures
• Latin America
– meaning of “mañana” (Tomorrow vs. “Some other
day – not today”)
• Japan
– meaning of “yes” versus “yes, I understand”
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
4-14
Nonverbal Communication
Nonverbal Communication
may account for 80-90 percent of all
information transmitted among
members of a culture
by means other than language.
4-15
Table 4.1 Forms of Nonverbal Communication, Part 1
• Hand gestures
• Facial expression
• Posture and stance
• Clothing/hair style
• Walking behavior
• Interpersonal distance
• Touching
• Eye contact
• Architecture/ interior design
• Artifacts and non-verbal symbols
• Graphic symbols
4-16
Table 4.1 Forms of Nonverbal Communication, Part 2
• Art and rhetorical forms
• Smell
• Speech rate, pitch, inflection, volume
• Color symbolism
• Synchronization of speech and movement
• Taste, symbolism of food, oral gratification
• Cosmetics
• Sound signals
• Time symbolism
• Timing and pauses
• Silence
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Gift Giving and Hospitality
Gift giving is an important means of communication, but what is appropriate varies.
Religion
• Imposes constraints on roles of individuals in society
• Affects the types of products consumers may purchase
• Varies from country to country
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
Religion
Christianity
Hinduism
Buddhism
Islam
4-20
Map 4.3 Major World Religions
4-21
Religion
Two million Muslims annually descend on the Grand Mosque in Mecca, Saudi Arabia as part of the Haij
4-22
Values and Attitudes
Values are the principles and
standards accepted by the members;
attitudes encompass the actions,
feelings, and thoughts that result
from those values.
4-23
Values and Attitudes (continued)
Time Age
Education Status
4-24
Theories of Culture
• Hall’s Low-Context, High-Context Approach
• Cultural Cluster Approach
• Hofstede’s Five Dimensions
4-25
Hall’s Low-Context High-Context Approach
An approach to understanding
communication based on the relative
emphasis on verbal and nonverbal
cues to transmit meaning
4-26
Figure 4.2 High- and Low-Context CulturesG
erm
an
Sw
iss
Sca
ndin
avia
n
U.S
. /
Can
adia
n
Brit
ish
Ital
ian
Spa
nish
Gre
ek
Ara
b
Vie
tnam
ese
Japa
nese
Kor
ean
Chi
nese
LowContext
HighContext
4-27
The Cultural Cluster Approach
An approach to understanding
communication based on meaningful
clusters of countries that share
similar cultural values
4-28
Map 4.4 A Synthesis of Country Clusters
4-29
Hofstede’s Five Dimensions
Social Orientation
Power Orientation
Uncertainty Orientation
Goal Orientation
Time Orientation
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4-30
Social Orientation
Individualism Collectivism
Relative importance of theinterests of the individual versus
interests of the group
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4-31
Power Orientation
Power Respect Power Tolerance
Appropriateness of power/authority within organizations
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4-32
Figure 4.4 Social Orientation and Power Orientation Patterns
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4-33
Uncertainty Orientation
Uncertainty Uncertainty Acceptance Avoidance
Emotional response to uncertainty and change
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4-34
Goal Orientation
Aggressive Passive
What motivates people to achieve different goals
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4-35
Time Orientation
Long-term Short-termoutlook outlook
The extent to which members of a culture adopt a long-term or a short-term outlook
on work and life
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4-36
Understanding New Cultures
Self-referencecriterion
AcculturationCultural literacy
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United
States of America.
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall