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MattLoebISACACEO
September17,201637WCARS
Agenda
� ADisruptiveandChangingWorld� ImpactonAuditors� ImplicationsfortheFutureWorkforce
ADisruptedWorld
� Digitaldisruptionisalreadyhere� World’sbiggesttaxiservice…hasnotaxis(Uber)� Popular‘banks’…don’thavevaults(Venmo,M-Pesa)� Mostpopular‘hotelservice’…doesn’townahotel(AirBnB)
� Transitioningfrom‘valuechain’businessmodelstodigital‘ecosystems’
Source:PeterWeillandStephanieWoerner:ThrivinginanIncreasinglyDigitalEcosystem;MITSloanManagementReview,Summer2015
BusinessModelsfortheDigitalEconomy
Source:PeterWeillandStephanieWoerner:ThrivinginanIncreasinglyDigitalEcosystem;MITSloanManagementReview,Summer2015
Towards21,000,000,000+Devices
� Gartnerpredictsthatby2020,20.8billiondeviceswillbeinuseworldwide.Thisincludes:• Connectedvehicles
• IndustrialandconsumerIoT
• Mobiledevices
• Operationaltechnology(e.g.biomedicalandindustrialcontrolsystems)
Source:www.gartner.com/newsroom/id/3165317
IncreasingTechComplexity� Inadditiontothenumberofdevices,technologycomplexityisalsoincreasingwithintheinfrastructure
� Containers� Virtualization� Externalization(cloud)� Softwaredefinedinfrastructure
Source:Ruxit
ImpactonPractitioners� Relativetobusinessandtechnologypeers,auditorsneedtodomore toevaluaterisk…andtheyhavelesstime todoitin.
� Tworeasonsaredrivingtheseconstraints:• Differentialinriskvs.usagedecisionmaking
• Adoptiondynamics
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
DifferentialinRiskvs.UsageDecisionMaking
� Consideranautomobile…
Image:Source:commons.wikimedia.org/wiki/File:Citroen_concept_car_-_Flickr_-_Supermac1961.jpg
Answering“howdoIuseit?”:• Learnrulesoftheroad• Learntodrive• Understandvehiclemaintenancerequirements• Anythingelse?
Answering“isitsafe?”:• Learnrulesoftheroad• Learntodrive• Weather/trafficconditions• Seatbelts/safetyfeatures• Steeringanddrivecolumncondition• Route/stobetraveled• Tirecondition• Engineservicehistory• Roadmaintenance/condition
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
AdoptionDynamics
� Askyourself:whendoestheauditorlearnaboutusage?� Insomecases,itmayonlybeafterusageisalreadyprevalent:
• ShadowIT
• Auditcycleplanning(typicallyannually)
• “Discoverygap”fornewapplicationsandusage
•Individualuse•Usedinisolation•Limitedusescenarios
“Solo”phase
•Usagebroadens•Smallteams•Usageintegratesintobroaderworkflow
Smallteamphase •Smallteamsjoinforces
asusagegrows•Usageintegratesbetweenteamsandotherapps
Integration
•Usagebecomesenterprise-wide•Partofnormativeoperations
Standardization
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
TheImpact
• “…shorteneddeploymentlifecycle[s]willrequiremoreagileauditingtechniquessuchascontinuousauditingandauditautomation…Theprofessionmustbecometechnologicallyastute,notonlytounderstandit[technology]butalsothecapabilitytouseitinnovelmannerstosupporttheauditfunction aswellastheforesighttoproposenewtechnologyadvancementstosupporttheprofession.”
—ISACAFutureofITAuditReport
• Some“hardquestions”:� Isyourteam“technicallyastute”
enoughtofacewhat’scoming?
� Areyoustayingontopofthenewestadvancementsintechnology?
� Areyourauditingtechniquesagile,continuous,andautomated?
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
TopTechnologyChallenges:YoYTrends
Source:Protiviti andISACAjointITauditsurvey,“AGlobalLookatITAuditBestPractices”
TheRoadAhead
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
DigitalSolutionsBringDigitalConcerns
� Increasedsystemscomplexityandrisk� GreaterBoard-levelinvolvementinIToperations,strategy,etc.� Fastercyclesofinnovation� RobustROIontechnologyinvestmentsexpected
� IncreasedandmoreprominentrolesforITRisk,Audit,andGovernance,aswellasCyberSecurity
HolisticPerspective
• Rapidchangeisthenorm:organizationsmustevolvetheirpolicies,processes,people
• Agileandflexibleistheorderoftheday
• Technologyexpandingandmaturing• NewdevelopmentslikeIoT,mobile,cloud,changebusinessesandcanbenefitauditors
• What’syourplan toleveragethem?
• ChangesneedtobeassessedmorebroadlythanjustIT
• Doyouhaveaprocesstoidentifynewrisks?• Toupgradeagingtechnology?• Topreventsecurityandprivacybreakdowns?• Havingaplanmeansaddressingthesequestionsheadon.
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
BestPractices:Actions� Keepbusinessinformedaboutemergingriskandperspectivesinstrategy
� Auditmustalwaysaskandanswer:Arewemakingprogress?Arewedoingwhatweneedtodotogetwherewewanttogo?
� Answeringmeansbothan“elevatorpitch”andsystemicmetrics
� CommunicatewithmanagementandtheauditcommitteeregularlytoemphasizetheimportanceofconductinganITriskassessment
� ConsiderlinkingyourITauditriskassessmentwiththeERMcatalogtoshowtheintegrationbetweenthetwo
� EnsurethatITandcybersecurityrisksareunderstoodandmonitoredasstrategic-levelrisks,whenwarranted,andasamatterfortheboardofdirectorsandauditcommitteetomonitorregularly
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
BigData,Analytics,andVisualization:PotentialImpacttoITAudit� OrganizationalimpactIftheorganizationisusingbigdatatodrivedecisionmaking,ITAuditshouldaudithowbigdataismanaged.
� DataintegrityIftheorganizationreliesheavilyonbigdata,ITAuditshouldauditdataintegrity.
� ITauditexecutionITAuditcanusebigdatatoperforminternalauditsinnewways.
� VisualizationNewwaysoflookingatdatacanopenupopportunitiesforauditors
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
BigData,Analytics,andVisualization:ActionItems� “Checkingthebox”isnotDataAnalytics
� Theorganizationmusthaveastrategytomanagethedatalifecycle– creation,integrity,normalization,destruction,etc.
� It’saprocess,notaproject� Don’tstopexpandingthescopeofdataanalytics.Startsmallandbuild.
� Visualization=opportunity� Investigatefreeorlow-costdatavisualizationtoolstofindvalue,proveworth.
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
CloudandShadowIT:KeyCloudRisks
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
CloudandShadowIT:MainConcerns
� ShadowIT� CloudServiceProviderOperations� PoorDueDiligenceandDecisionMaking� PoorVendorManagement� MultipleJurisdictions=MultipleRegulations� PoorGovernanceoverCloud� LegacyApplicationsarenotCloudReady� ROIErodesbyUnexpectedExpenses
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
AuditingCyberSecurity:WhyCyberSecurityMatterstoAudit� Securityhasbecomeaboardandexecutivelevelissue.
� Mustensuretheenterprise’scybersecurityprogramisdefensibleincourt.
� ITandITSecurityhavetechnicalexperience,butauditunderstandsthatallriskisbusinessrisk.
� Thereisalotofinformationoncybersecurity.Butthereisnotanequivalentamountofinformationonhowauditshouldaddresseffortstodealwithcybersecurityrisk.
� Withinthenextfewyears,externalauditingfirmsmaycountcybersecuritycontrolsas“inscope”aspartoffinancialaudits.
� Theproblemisnotalackofexpertise;itisalackofdialogue.
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
AuditingCyberSecurity:ActionItems� Ensurecybersecurityriskisintegratedformallyintotheauditplan.
� Leverageapplicablenationalcybersecurityframeworks(suchasNISTintheU.S.)toincreasedefensibilityandefficiency.
� Identifyandactonopportunitiestoimprovetheorganization’sabilitytoidentify,assess,andmitigatecybersecurityrisktoacceptablelevels.
� Recognizethatcybersecurityriskisnotonlyexternal;assessandmitigatepotentialthreatsthatcouldresultfromtheactionsofanemployeeorbusinesspartner.
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
TalentAcquisitionandRetention:InternalAuditIncreasingExpectations
Source:PwC’s18thAnnualGlobalCEOSurvey(2015)
TalentAcquisitionandRetention:InternalAuditIncreasingExpectations
Source:PwC’s18thAnnualGlobalCEOSurvey(2015)
TalentAcquisitionandRetention:Modern-DayChallengesinRecruiting� Riseofthecontingentworkforce,growthoffreelanceeconomyAsmorepeopleseekflexibleworkopportunities,theyareturningtopart-timepositionsandfreelancework.
� TechnologicaladvancementsPeoplewanttowork,accessandshareinformationthewaytheylive—constantlyconnectedwithanybody,anytime,andanywhere.
� Multi-generationalworkforceFourgenerationscomprisetoday’sworkforce;eachonebringsuniqueperspectives,attitudesandcommunicationandworkingstyles.
Source:PwC’s18th AnnualGlobalCEOSurvey(2015)
TalentAcquisitionandRetention:ActionItems� Usethemostmoderntechniques.
Ifanorganizationisusingoutdatedtechniques,andnotbecomingautomated,itwilllosemillennialsanddigitalnativesquickly.
� Buildanexperiencethatmatchesthetypeoftalentyouaretryingtoattract.
� Speaktheirlanguage.
� Sellwhatthebusinesshasratherthanonlythejobitself.
� Givethemmorethanjust“gruntwork”;focusonwhatmotivatesthem.
� Givethemexperiencesoutsideoftheoffice.
� Giveunexpected,surpriserecognition
� Offerflexibleworkarrangements
Source:F.Schettini;KeyLessonsfromtheITAuditDirectorForums;June14,2016
FutureofWork� Thecoming“newnormal”:
• “On-demand”economyaschiefdriverofglobaleconomy
• “Mobile-first”workforcesutilizingSMACtechnologiestomaximizetheirorganizations’effortsasdigitalleaderswillbestandard,acrossallindustries,atalllevels
• Robustandcontinualupskillingandreskilling,withlearningdeliveredfromformal,informalsources
Source:2016,Volume2,McKinseyQuarterly:DigitalStrategy:TheEconomicsofDisruption;LearningattheSpeedofBusiness
DigitalNatives:TheDriversofTomorrow’sDigitalEcosystemsAreAlreadyArriving� Digitalcompaniesthrivingasdriversofdigitalecosystemsarealready hiringdigitalnativesandcreatingdigitalworkplaces
� Fordigitalnatives:� Theworldison-demand,flexible,andborderless� Personal/organizationalinterfacesareexpectedtobedigital—liketherestoftheirworld
Source:2016EMC2 WhitePaper:CompetingforDigitalCustomers:WhyCompaniesMustEmbraceDigitalTransformationNow
FutureofLearning� Corporatelearningexpectedtochangedramaticallyinfuture� Increasingpresenceofdigitalnativesintheworkforcewillbeaprimarydriverofthesechanges
� TheNewNormal:Contentinthecloud,accessedbymobiledevicesemployingmultiplelearningenvironments,andoftengenerated,sharedandcuratedbytheusercommunityitself
Source:2016,Volume2,McKinseyQuarterly:DigitalStrategy:TheEconomicsofDisruption;LearningattheSpeedofBusiness
NextGen LearningEnvironments:LearningattheSpeedofBusiness
Source:2016,Volume2,McKinseyQuarterly:DigitalStrategy:TheEconomicsofDisruption;LearningattheSpeedofBusiness