360 Infographic v7 - SITA BUSINESS INTELLIGENCE MATURITY & CHALLENGES 69% 72% 100% AIRLINE PRIORITIES page 1

360 Infographic v7 - SITA BUSINESS INTELLIGENCE MATURITY & CHALLENGES 69% 72% 100% AIRLINE PRIORITIES

  • View
    0

  • Download
    0

Embed Size (px)

Text of 360 Infographic v7 - SITA BUSINESS INTELLIGENCE MATURITY & CHALLENGES 69% 72% 100% AIRLINE...

  • % of passengers who would use smartphones for travel

    of Airlines

    % investing in business intelligence solutions in the next 3 years

    Manage flight disruptions

    Real-time flight status updates

    Real-time baggage status information

    Search for

    fares

    DRIVERS & PRIORITIES

    BUSINESS INTELLIGENCE MATURITY & CHALLENGES

    69% 72%

    100%

    AIRLINE PRIORITIES

    AIRPORT PRIORITIES

    $

    85% 88%

    PASSENGERS WANT INFORMATION ON THE MOVE

    AIRPORTS AND AIRLINES INVEST IN BUSINESS INTELLIGENCE SOLUTIONS

    of Airports

    90%

    95% 88% 82% 90% 85% 74%

    PRIORITIES WHEN INVESTING IN BUSINESS INTELLIGENCE SOLUTIONS

    Sales & Marketing

    % ranked as priority for business intelligence investments

    Passenger Experience

    Operational Awareness

    Sales & Marketing

    Passenger Experience

    Operational Awareness

    PROGRESS IN BUSINESS INTELLIGENCE IN MANY AREAS BUT SOME WAY TO ACHIEVE BEST IN CLASS

    CHALLENGES ARE CONSTRAINING PROGRESS

    System incompatibility & data integration

    Only 5% of airlines see no challenges with data or system compatibility

    Only 8% of airports have achieved best practice for data access or quality

    Coping with/ analysing the

    amount of data

    62% 64%

    Insufficient data standards

    61% 60%

    55% 57%

    Willingness to share data with

    third parties

    46%

    47%

    Willingness to share across

    departments % that consider it a significant challenge

    42%

    40%

    0

    1

    2

    3

    4

    0

    1

    2

    3

    4

    Data Access, Management

    & Quality

    Infrastructure & Integration

    Dashboards, Visualisation

    & Latency

    Best Practice, Governance & ROI

    Airlines

    2.3 2.4

    B us

    in es

    s In

    te ll

    ig en

    ce

    M at

    ur it

    y In

    de x

    1.7 1.9

    2.2

    1.9

    1.6 1.5

    Airports

    © SITA I www.sita.aero I @sitaonline #SITAInsights