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Community Oriented Enforcement:Community Oriented Enforcement:

A Breakthrough for A Breakthrough for Responsible Retailing?Responsible Retailing?

Presented by:Presented by:

Chief Rick PhillipsChief Rick PhillipsEnforcement DivisionEnforcement Division

Washington StateWashington StateLiquor Control BoardLiquor Control Board

                                       

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ABC Interest:Voluntary

Compliance

Licensee/BusinessInterests

Community/PublicSafety Interests

ACTIVE RESISTANCE

PASSIVE RESISTANCE

COMPLACENCY

COMPLIANCE

COMMITMENT

Community Oriented Community Oriented Enforcement Enforcement

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Education Consultation Enforcement

PROGRESSIVE EDUCATION

PROGRESSIVE ENFORCEMENT

CO

MPLI

AN

CE

NO

N-C

OM

PLI

AN

CE

Community OrientedCommunity OrientedLiquor and Tobacco EnforcementLiquor and Tobacco Enforcement

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WSLCB Enforcement DivisionWSLCB Enforcement Division

Complaints Against Officers

1411

1411

37

0

10

20

30

40

2000 2001 2002 2003 2004

Year

Nu

mb

er o

f C

om

pla

ints

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Complaints Against Retailers 1994-2004

2269

2593

2266 2351

2400

21001962

1721 1720

2170

1379

0

500

1000

1500

2000

2500

3000

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 200410500

11000

11500

12000

12500

13000

13500

Complaints Licensees

COLTEImplemented

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““Raising the Bar”Raising the Bar”Community Policing PartnershipCommunity Policing Partnership

Lakewood, WashingtonLakewood, Washington

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Lakewood Bar IncidentsLakewood Bar Incidents(Before Program Implemented)(Before Program Implemented)

N=66 barsN=66 bars

Bar Police Calls For Service

626

575

760

500

550

600

650

700

750

800

2001 2002 2003

Bar Serious Incidents

160181

392

150

200

250

300

350

400

450

2001 2002 2003

2003 Average Serious Incident 2003 Average Serious Incident RateRate

•Top 10 Bars: 32 p/BarTop 10 Bars: 32 p/Bar•Remaining 56 Bars: >1 p/BarRemaining 56 Bars: >1 p/Bar

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Lakewood PartnershipLakewood Partnership

Problem Solving ProcessProblem Solving Process Mobilize StakeholdersMobilize Stakeholders

Identify “Best Practices”Identify “Best Practices”

Develop Plan or SOPDevelop Plan or SOP– Legal Review!Legal Review!

Meet With OwnersMeet With Owners– Present Problem and “Best Practice” SolutionPresent Problem and “Best Practice” Solution– Encourage Cooperation/Voluntary ComplianceEncourage Cooperation/Voluntary Compliance– Offer “Best Practice” Training FreeOffer “Best Practice” Training Free

Initiate Periodic “CHECKS” to Reinforce Best PracticesInitiate Periodic “CHECKS” to Reinforce Best Practices

Initiate “SWEEPS” to Deter Criminal Activity in Hot Initiate “SWEEPS” to Deter Criminal Activity in Hot SpotsSpots

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Best Practices: Lakewood PoliceBest Practices: Lakewood Police 100% Employee Background 100% Employee Background

ChecksChecks

100% Patron ID Checks100% Patron ID Checks

Visibility/Firm Control of Visibility/Firm Control of Bathrooms, Parking Lot, Bathrooms, Parking Lot, Customer AreasCustomer Areas

Maintain Bar Incident LogMaintain Bar Incident Log

CALL 911 CALL 911 EarlyEarly– ““no count” CFS Incentiveno count” CFS Incentive

Adequate Staff for CrowdAdequate Staff for Crowd

Compliance w/Closing Hours Compliance w/Closing Hours and After Hours Serviceand After Hours Service

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Best Practices: Lakewood FireBest Practices: Lakewood Fire

2 Exits w/Lighted 2 Exits w/Lighted Signs and UnlockedSigns and Unlocked

No Open FlamesNo Open Flames

No PyrotechnicsNo Pyrotechnics

Maintain Occupancy Maintain Occupancy RatesRates

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Best Practices: WSLCBBest Practices: WSLCB 100% Server Permits100% Server Permits

Documented Employee Documented Employee TrainingTraining

No Alcohol Consumption By No Alcohol Consumption By EmployeesEmployees

Display of WSLCB Posters On Display of WSLCB Posters On ID Checks, Over ServiceID Checks, Over Service

Curtail Service to Intoxicated Curtail Service to Intoxicated CustomersCustomers

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City of LakewoodCity of Lakewood

Bar Serious Incidents

54

77

110

151

6150

70

90

110

130

150

170

1Qtr 03 2 Qtr 03 3 Qtr 03 4 Qtr O3 1 Qtr 04