MODULE 301FORMING THE LEADERSHIP

TEAM

Contact Person

Dr. Mario Denton

Crown Financial Ministries Marketplace Programme Director for Africa

Africa Director for FCCI (The Fellowship for Companies for Christ International)

CEO STRONG MESSAGE BUSINESS CONSULTANT

Let's keep the good marketplace vibes alive. Let's network. Tel (w) + 27(0) 82 88 29903. E-mail address: mario@crown.org.za Website: www.crown.org.za and click on

marketplace

E-mail address: marden@mweb.co.za website: www.strongmessage.co.za

Skype: mario.denton

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Table of Contents1. Foundations

2. Forming the leadership team

3. Forming the focus team

4. Effective meetings

5. Implementation of the leadership team

6. Appendix

Forming the Leadership TeamChapter Title Page

Just as Jesus chose His twelve, senior leaders must choose a team

who will help carry out the mission. Roles and responsibilities must be defined. in the selection of individuals to fill each role, the skills, experience and unique gifts that are important for each role should be considered.

Workshop ObjectivesIn this application module you will learn to:• Discuss the Biblical rationale for creating a leadership team• Determine the functions and composition of your leadership team• Launch you leadership team• Conduct more effective meetings

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1. Foundations

In Building a Kingdom Business, we studied the foundational Kingdom Business

Framework that presents the principle that God is the sovereign creator of the universe, and assuch He owns everything, including the business with which He has entrusted us and to which He has appointed us “stewards.” As stewards we have a solemn obligation to manage God’s assets according to His design and to be accountable for the calibre of our stewardship.

Stewardship Great Commandment Great CommissionFocused business, purpose and visionRestoration and continual ImprovementFact-based decision makingAccountability and Godly counselFinancial responsibility

Prayer and the word of GodServant leadershipService to customersHonesty and Integrity

Ministry and MissionsTithing

We are accountable to God as stewards of the resources He has entrusted to us.

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Everyone to whom much was given, of him much will be required, and from him to whom theyentrusted much, they will demand the more. (Luke 12:48b)

For we must all appear before the judgment seat of Christ, so that each one may receive what isdue for what he has done in the body, whether good or evil. (2 Corinthians 5:10)

Senior leaders should also make provision for seeking accountability and Godly counsel througha Council of Advisors made up of several Godly people.

Then the LORD said to Moses, “Gather for me seventy men of the elders of Israel, whom you know to be the elders of the people and officers over them, and bring them to the tent of meeting,and let them take their stand there with you. And I will come down and talk with you there. And Iwill take some of the Spirit that is on you and put it on them, and they shall bear the burden of thepeople with you, so that you may not bear it yourself alone.” (Numbers 11:16-17)

Two are better than one, because they have a good reward for their toil. For if they fall, one will lift up his fellow. But woe to him who is alone when he falls and has not another to lift him up! … And though a man might prevail against one who is alone, two will withstand him – a threefold cord is not quickly broken. (Ecclesiastes 4:9-10, 12)

Without counsel plans fail, but with many advisers they succeed. (Proverbs 15:22)

Shared Leadership and the Stewardship Role• The owner or CEO is typically the chief steward from God’s perspective.

• As businesses grow it becomes important for the stewardship responsibility to be shared and for the owner/CEO to become the “team leader” of a leadership or stewardship team.

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• Responsibilities can be divided based on the gifts, strengths and experience of team members.

Biblical support for the concept of teams:• Exodus 18• Nehemiah 3 and 4• Nehemiah 8• Mark 3:13-19• Acts 6:1-6

Group Discussion: 1. Read Exodus 18 and Nehemiah 3 and 4.

2. How did the Biblical leaders noted above delegate responsibly and share leadership? How did this benefit the leader and the group as a whole?------------------------------------------------------------------------------------------------------------

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3. What experience do you have with the shared leadership approach in your current organisation or past organisations? What worked well? What didn’t work so well?

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1. Forming the leadership team

Purpose of the Leadership Team1. Oversee and coordinate development, operations and continual improvement

2. Model the team process for employees.

Composition of a Leadership TeamIncludes owner/CEO and key direct reporting executives and managers. Varies in size from three to eight individuals (larger organisations having as many as ten or twelve Leadership Team members.)

Key Focus Area Roles on the Leadership TeamEach Focus Area should have a Focus Area Champion who is a member of the Leadership Team.The Focus Area Champion:• Serves as the focal point for his Focus Area.

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• Ensures that key applications within the Focus Area are designed and implemented.• Serves as overseer, team leader or implementer of the Focus Area application.• Is accountable to the rest of the Leadership Team for Focus Area status, progress and results.

Responsibilities of Champions by Focus AreaLeadership Focus Area ChampionServes as Team Leader for the Leadership Team and oversees the leadership applications listed below.• Forming the Leadership Team• Leading as a Servant• Leading with Scripture and Prayer• Leading with Values• Clarifying the Purpose and Direction of the Organisation• Developing Balanced Goals and Plans• Communicating and Managing Goals and Plans• Applying Biblical Principles to Financial Stewardship• Budgeting and Setting Financial Priorities• Evaluating Results and Recognising AccomplishmentsThis role should be performed by the senior leader of the business (owner or CEO/president).

Customer Focus Area ChampionLiaison to or Team Leader of the Customer Focus Team and oversees the applications below• Understanding Customer Needs and Satisfaction• Defining Sales and Marketing Plans• Managing Customer ComplaintsThis role is best performed by marketing and sales executive or manager.

Employee Focus Area ChampionLiaison to or Team Leader of the Employee Focus Team and oversees the applications below:• Measuring Employee Satisfaction and Well-being• Selecting and Placing Employees• Training and Developing Employees

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• Managing Individual Performance and GrowthThis role is best performed by Human Resources executive or manager.

Ministry Focus Area ChampionLiaison to or Team Leader of the Ministry Focus Team and oversees the applications below:• Ministering to Employees• Ministering to Customers and Suppliers• Focusing on Public Ministry and MissionsWe strongly urge that this function be performed by the senior leader of the business (owner/CEO).

Operational Excellence Focus Area ChampionLiaison to or Team Leader of the Operational Excellence Focus Team and oversees the applications below:• Focusing on Housekeeping and Safety• Achieving Quick Improvement Goals• Identifying Key Processes• Defining and Measuring Processes• Controlling and Improving Processes• Initiating Improvement Projects• Managing Improvement ProjectsThis role is best performed by the production or service executive or manager.

Other Leadership Team Functions• Meet to discuss activities and issues that may have an impact on the entire business, e.g. quality problems, business opportunities, customer problems or complaints, key employee issues, etc.

• Pray for the organisation and its people. No single role of this team will ultimately be more important.

Other Leadership Team MembersDepending on the size of your business, you may find one of the following conditions to be true:

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1. Your organisation is small and all of the executives or managers currently reporting to the senior executive will take one or more Focus Area roles.

2. Your organisation is large enough to have some executives or managers currently reporting to the senior executive remaining without a Focus Area responsibility.

Ensure that responsibilities are spread sufficiently so that no single individual has more than one Focus Area responsibility. Individuals without Focus Area responsibilities can serve in other team support roles, such as prayer leader, recorder, timekeeper and/or as members of the various Focus Area teams.

Group Discussion:1. What are your preliminary thoughts for your Leadership Team Selections?

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Focus TeamsJust as each of us has one body with many members, and these members do not all have the same function, so in Christ we who are many form one body, and each member belongs to all the others. We have different gifts, according to the grace given us. (Romans 12:4-6)

Effective meetingsMaximising the effectiveness of teams and of the time they spend in meetings is essential.

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Plan and Distribute an Agenda• Good stewardship of time begins with planning how it is to be spent.• The agenda provides a means of setting objectives for a meeting, arranging steps for accomplishing the objectives, and budgeting time for each step.• Every meeting should have one or more overall objectives for results that need to be accomplished.• The team leaders should preplan the agenda and distribute it to participants at least 48 hours prior to the meeting.• Design agenda items that will build the results needed to accomplish the meeting’s objectives. I like to use “active" verbs such as analyse, assign, decide, and so on. Include standard agenda items such as:• Open with prayer• Review the agenda at the start of the meeting• Report on action items that are due from prior meetings• Review decisions and action items at the end of the meeting• Confirm next meeting specifics and attendance• Evaluate the meetingAllow necessary agenda revisions during the agenda review at the start of the meeting. After that, stick to the agenda to ensure completion of the meeting’s objectives.

Have Assigned RolesLike any business process, the meeting process has roles and functions that are needed to make the process work.• The Team Leader manages the team process and guides achievement of the team’s objectives. The Team Leader:- Calls and schedules meetings and develops the meeting agenda.- Facilitates the team meeting processes.- Is a full-fledged team member, and as such the team leader also participates in meetings, accepts and carries out assignments, and generally shares in the team’s work.- Follows up with and coaches team members on the completion of their assignments

Look carefully then how you walk, not as unwise but as wise, making the best use of the time, because the days are evil. (Ephesians 5:15-16 ESV)

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• The Recorder is the official keeper of the team’s records, including meeting agendas and minutes, project status and action plans, copies of correspondence, presentations, charts and graphs, and all other data related to team projects.- Captures meeting “minutes” and records all decisions and action items during team meetings.- Asks for clarification on information to be recorded.- Distributes minutes to team members within 48 hours after each meeting.- Many teams rotate the recorder role, typically on a semi-annual basis.- Avoid the temptation to assign this role to only women on the team.

• The Timekeeper helps the Team Leader keep the meeting on track by:- “Watching the clock” and informing meeting participants of their progress through the agenda, especially if a timed agenda is used.- Monitoring the use of agreed-upon procedures and covenant agreements, and pointing out variation from agreements.

Reaching ConsensusConsensus is a style of decision making whereby participants are able to arrive at a decisionthrough discussion in which:- All participants’ viewpoints are considered.- The final decision is agreeable to all involved.- No formal vote is taken – the approval is unanimous.Follow these steps to achieve consensus:

1. All participants state their opinion, usually using a round-robin technique where one person starts and each member to the left (or right) takes a turn. Each participant must honestly state his/her opinion in a complete manner. Participants must listen carefully and respectfully to the viewpoints of others.

2. Participants ask questions to clarify statements by other members. The focus on each opinion is to make sure it is clearly understood by other participants.

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3. Discussion of ideas continues until someone thinks consensus has been reached. This is not a win/lose situation; the goal is to come to an agreement that takes all individual viewpoints into consideration.

4. A trial decision is stated and all members check to see whether this incorporates their opinion. It is not essential that everyone agree that the decision is the best one, only that everyone cansupport the decision because their views have at least been considered.

5. If it does not, go back to (2).

6. If all members find the decision agreeable, consensus is complete. The group should not pressure individuals to agree with the decision to speed up the process or to avoid conflict. Consensus is valuable because it increases creativity and involves all members of the group. Since all members support the final decision, there is a low chance of sabotage or lack of follow-through by group members.

Finally, brothers, rejoice. Aim for restoration, comfort one another, agree with one another, live in peace; and the God of love and peace will be with you. (2 Corinthians 13:11 ESV)

Consensus should be used with questions/decisions that are important and require support from the whole group. Examples of these kinds of decisions might include: • Developing a mission statement• Approving major changes in philosophical or programme directions• Determining operating policies and procedures• Developing long-term plans

Record ResultsThe recorder should capture only key information in the meeting minutes. A lengthy narrative of the meeting is not essential. Things that should be recorded are:• Decisions or resolutions• Output from brainstorming• Action items, assignments and due dates

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Action items should be captured in sufficient detail to understand what is to be done, who isto do it, and when it should be completed.

Unresolved action items from prior meetings should be carried forward to the new list until they are resolved.

As the last item of the meeting, ask participants the following three questions:• What went well? (+)• What did not go well? (-)• What can we improve and how? (?)Make adjustments to future meetings based on the outcome of this simple approach.

Stages of Team Development

One of the reasons people dislike meetings is the failure to recognise that teams

tend to go through several stages as they mature. Psychologist Bruce Tuckman developed a simple four-stage model of team development that has become an accepted part of thinking about how teams mature.1. Forming2. Storming3. Norming4. Performing

The chart Stages of Team Development in the Appendix summarises the various characteristics of team behaviour in each phase. A Team Assessment Survey is also provided in the Appendix for you to periodically assess the developmental stage of your team.

Leadership Team Covenant

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While sequential progress through the phases is inevitable, teams can accelerate

their progress through to the performing stage with a team covenant. A covenant sets boundaries and clarifies expectations of behaviour.

A covenant should be developed jointly by all members and once completed, each member should commit to the covenant.

A Leadership Team Covenant Example is included in the Appendix.

Group discussion1. What has been your experience with meetings? Give examples from your experience of goodmeeting processes and poor meeting processes.------------------------------------------------------------------------------------------------------------

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2 Discuss the Consensus approach. Why is a unanimous agreement unnecessary to reach consensus?

Implementation of the Leadership Team

Senior Leader(s) should ensure completion of the following steps to form their organisation’s Leadership Team:

Completeby:

X WhenComplete

1. Review each of the Focus Area Champion descriptions in the previous chapter. Decide who should fill each of the roles, using the following questions to help in your decision-making process:a. Who is in the functional position that best fits this focus area

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role?For example: the marketing/sales leader as Customer Focus AreaChampion.b. Who has the strengths and gifts best suited for this role?A summary of Spiritual Gifts most suited for each focus area isincluded along with the Spiritual Gifts Assessment in the Appendix.c. Will the person support the objectives of the Focus Area?

2. Interview each candidate Focus Area Champion. Gain their agreement to participate in the leadership team and to fulfil the intended role.a. Explain the definition of a Kingdom Business.b. Answer questions.c. Gain the agreement of each candidate champion to accept the role.

3. Conduct the first two Leadership Team meetings. (See the sampleagenda for the first Leadership Team Meeting.)IN THE 1ST MEETING:a. Discuss the purpose of the Leadership Team.b. Review and assign team recorder and timekeeper roles.c. Establish a Leadership Team Covenant.d. Establish a meeting schedule (day, time and location).e. Schedule and book meeting dates for the next six months on teammembers' calendars.– Part 2.f. Complete the appropriate sections of the Leadership TeamWorksheet.IN THE 2ND MEETING:g. Select appropriate candidates to complete staffing the Customer,Employee, Operations and Ministry focus area teams.

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h. Complete the appropriate sections of the Leadership TeamWorksheet and Focus Area Team Worksheets.

Implementation assignment

1. Discuss the various implementation steps. What questions arise for you? Share your thoughts about how you might complete the steps of this application module.

Spiritual Gifts Assessment1. Respond to each statement on the Spiritual Gift Assessment according to the following

scale:

ConsistentlyDefinitely True

Most of the TimeUsually True

Some of the TimeOnce in a While

Not at AllNever

3 2 1 0

2. Using the response sheet below, write your response to each statement in the block the number of which corresponds to that number statement in the Spiritual Gift Assessment.

3. Important: Answer according to who you are, not who you would like to be or think you ought to be. How true are these statements of you? What has been your experience? To what degree do these statements reflect your usual tendencies?

4. Total each column, then select the five highest letter totals (from highest to lowest). See the Spiritual Gift Key for an explanation of each gift. These are your Spiritual Gifts.

A 1 21 41 61

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B 2 22 42 62C 3 23 43 63D 4 24 44 64E 5 25 45 65F 6 26 46 66G 7 27 47 67H 8 28 48 68I 9 29 49 69J 10 30 50 70K 11 31 51 71L 12 32 52 72M 13 33 53 73N 14 34 54 74O 15 35 55 75P 16 36 56 76Q 17 37 57 77R 18 38 58 78S 19 39 59 79T 20 40 60 80Five highest letter totals Spiritual Gift (See key beginning page 24)

Five highest letter totals Spiritual Gift

Note: Healing, Interpretation, Miracles and Tongues are not included in the Spiritual Gift Assessment because their presence in the life of a believer tends to be self-evident.Permission to Copy: This Spiritual Assessment may be copied for use as appropriate.

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Spiritual Gift Assessment Questions

1. I am able to organise ideas, things, time and people for more effective results. 2. I have a strong desire to share the gospel in countries that have not yet received the message.3. People with problems seem to come to me for advice and consultation.

4. I receive much joy from working with my hands on various arts and crafts.

5. I would enjoy being involved in a drama presentation.

6. I am usually accurate in my first impressions of people.

7. I am able to share words of encouragement with those who are struggling in life.8. I like sharing with other people how God has changed my life.

9. There have been times when I have felt sure I knew God’s specific will for the future, even when others have not been so sure. 10. I am so confident that God will meet my needs that I give to him sacrificially and consistently. 11. I find joy in being a help to someone who can benefit from my help and concern. 12. My home is always open to people passing through who need a place to stay.

13. Often, I am able to perceive what is in the heart or mind of another person without his or her telling me. 14. I am able to motivate people to get things done.

15. I enjoy doing things to comfort people during sickness or times of problems and/or anxiety. 16. When I am asked to pray for others, I feel that my prayers will have tangible results. 17. I enjoy spending time in prayer talking to God about my present situation, the situation of those around me, and about important issues confronting mankind today. 18. I have enjoyed relating to a certain group of people over a long period of time, sharing personally in their successes and failures. 19. I feel I can communicate Biblical truths to others so that they are helped.

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20. When important decisions need to be made, I sense a confidence in God’s guidance.21. I am able to plan and administer programmes that will be of benefit to others.22. I have a pioneering spirit that draws me into cross-cultural groups.

23. People who are feeling perplexed often come to me for advice.

24. I find that my skills in building or repairing objects benefit others.

25. I enjoy using my musical talents for the appreciation of my friends and to the glory of God.26. I have a keen sense of what is spiritually right and wrong, and can distinguish truth from error.27. I am able to talk with and build up those who are having difficulties in life, whether they are in despair, sorrow or not sure of themselves.28. I feel comfortable telling others how God has changed my life.

29. When in a group, I am the one others often look to for vision and direction.

30. I am ready to forgo certain privileges in order to give money to God’s work.

31. When I serve the Lord, I really don’t care who gets the credit.

32. I enjoy inviting visitors and guests (strangers) to my home.

33. I have the ability to discover new truths for myself through reading or observing the situation firsthand. 34. I am able to lead small and/or large groups of people into making decisions.

35. I enjoy helping and working with people who are ignored by others.

36. I take prayer requests very seriously and pray until the answer comes.

37. I consistently look to God’s word to apply Biblical principles to controversial issues facing our culture.38. I feel comfortable in leading a small group in Bible study.

39. I find it rewarding to teach people more about the Lord.

40. When a person has a problem, as a Christian I can frequently see what is best to do.41. I can easily delegate important responsibilities to other people.

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42. I am able to relate the gospel clearly in culturally sensitive ways.

43. If a family is facing a crisis, I enjoy the opportunity to help them.

44. The repair and maintenance of things come easily to me.

45. I enjoy writing words that will be of benefit to those who read them.

46. Other people have told me that many of my insights about certain teachings or people have been true.47. I am able to speak words of encouragement to those who are troubled, discouraged or not sure of themselves.48. It is easy for me to talk to other people about life and/or spiritual matters.

49. I am able to trust in the reliability of God when all else looks dim.

50. I am content to maintain a lower standard of living in order to benefit God’s work financially.51. I respond cheerfully when asked to do a job even if it seems menial.

52. I am able to provide food and/or lodging graciously and willingly to people who are in need. 53. Through study or experience, I have been able to discern the wisest course of action to take in major decisions. 54. When a group I am in is lacking organisation, I tend to step in to fill the gap.

55. Sometimes when I help people out, I know they may not even say “thank you,” but I still enjoy helping them.56. I find myself praying when I could be doing other things.

57. I challenge other believers to confront and turn from their sin, even though it may cause them to reject me.58. I enjoy leading small groups of people, especially when I am able to show genuine care and concern for them.59. I enjoy helping others learn things about Scripture that aid in building them up.60. I can intuitively arrive at solutions to fairly complicated problems.

61. I am able to set goals and objectives, and then make plans to reach them.

62. I would love to start a brand-new ministry, which would reach people for Christ.

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63. I feel that good listening skills are a strength of mine.

64. I enjoy the times when I am able to create beautiful items with my hands.

65. I can communicate the things of God through an art form (i.e. drama, writing, music, sculpting, painting, etc.). 66. I feel I can perceive the authenticity of others' motives or character.

67. I often share words of comfort, cheer or encouragement with others.

68. When I share my faith with others, I see positive results in their lives.

69. I really believe God will not let me down, even though everything around me seems to be falling apart.70. I really enjoy giving my time and treasures to God’s work.

71. I am able to assist key leaders to relieve them of detail work, so they can get back to their main jobs.72. When people visit me at home, I am confident they feel good about being there.73. I am able to pick up on important Biblical truths that benefit me and others.

74. People look to me as a leader when things need to be done.

75. I enjoy working with those less fortunate than I am.

76. I regard prayer as one of my favourite spiritual exercises.

77. Other people have told me that I have helped them to see the truth about a situation or issue that they failed to see themselves. 78. I have brought back to faith friends or relatives who have strayed.

79. I enjoy teaching children or adults about God’s love.

80. If one of my friends is faced with a problem, I am able to determine what God’s will is forhim or her.

Spiritual Gifts KeyA = Administration

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Description: The divine enablement to understand what makes an organisation function, and the special ability to plan and execute procedures to accomplish the goals of the ministry.People with this gift:• Develop strategies or plans to reach identified goals• Assist organisations to become more effective and efficient• Create order out of organisational chaos• Manage or coordinate a variety of responsibilities to accomplish a task• Organise people, tasks, or events

B = ApostleshipDescription: The divine ability to start and oversee the developing of new organisations, churches or ministry structures.People with this gift:• Pioneer and establish new ministries or churches• Adapt to different surroundings by being culturally sensitive and aware• Desire to minister to unreached people in other communities or countries• Have responsibilities to oversee ministries or groups of churches• Demonstrate authority and vision for the mission of the church or organisation

C = CounsellingDescription: The divine enablement to effectively listen and assist someone in his or her quest for psychological and relational wholeness.People with this gift:• Have good listening skills• Enjoy the opportunity to help those in crisis situations• Are often sought out by others for their advice

D = CraftsmanshipDescription: The divine enablement to creatively design and/or construct items to be used for ministry. People with this gift:• Work with wood, cloth, paints, metal, glass and other raw materials• Make things that increase the effectiveness of others’ ministries• Enjoy serving with their hands to meet tangible needs• Design and build tangible items and resources for ministry use

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• Work with different kinds of tools and are skilled with their hands

E = Creative CommunicationDescription: The divine enablement to communicate God’s truth through a variety of art forms.People with this gift:• Use the arts to communicate God’s truth• Develop and use artistic skills such as drama, writing, art, music, etc.• Use variety and creativity to captivate people and cause them to consider Christ’s message• Challenge people’s perspective of God through various forms of the arts• Demonstrate fresh ways to express the Lord’s ministry and message

F = DiscernmentDescription: The divine enablement to distinguish between truth and error, and the ability to discern the spirits, differentiating between good and evil and right and wrong.People with this gift:• Distinguish truth from error, right from wrong, pure motives from impure motives, and identify deception in others with accuracy and appropriateness• Determine whether a word attributed to God is authentic• Recognise inconsistencies in a teaching, prophetic messages or interpretation, and sense the presence of evil

G = EncouragementDescription: The divine enablement to present truth so as to strengthen, comfort or urge to action those who are discouraged or wavering in their faith.People with this gift:• Come to the side of those who are discouraged to strengthen and reassure them, challenge, comfort or confront others to trust and hope in the promises of God• Urge others to action by applying Biblical truths• Motivate others to grow• Emphasise God’s promises and to have confidence in His will

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H = EvangelismDescription: The divine enablement to convey the gospel of Jesus Christ in a clean, concise and relevant way to an individual or group.People with this gift:• Communicate the message of Christ with clarity and conviction• Seek out opportunities to talk to unbelievers about spiritual matters• Challenge unbelievers to faith and to become fully devoted followers of Christ• Adapt their presentation of the gospel to connect with the individual’s needs• Seek opportunities to build relationships with unbelievers

I = FaithDescription: The divine enablement to act on God’s promises with confidence and unwavering belief in God’s ability to fulfil his purposes.People with this gift:• Believe the promises of God and inspire others to do the same• Act in complete confidence of God’s ability to overcome obstacles• Demonstrate an attitude of trust in God’s will and His promises• Advance the cause of Christ because they go forward when others will not• Ask God for what is needed and trust Him for his provision

J = GivingDescription: The divine enablement to contribute money and resources to the work of the Lord with cheerfulness and liberality. People with this gift do not ask, “How much money do I need to give to God?” but, “How much money do I need to live on?”People with this gift:• Manage their finances and limit their lifestyle in order to give as much of their resources as possible• Support the work of ministry with sacrificial gifts to advance the Kingdom• Meet tangible needs that enable spiritual growth to occur• Provide resources, generously and cheerfully, trusting God for His provision• May have a special ability to make money so that they may use it to further God’s work

K = Help

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Description: The divine enablement to accomplish practical and necessary tasks that free up, support and meet the needs of others.People with this gift:• Serve behind the scenes wherever needed to supply the gifts and ministries of others• See the tangible and practical things to be done and enjoy doing them• Sense God’s purpose and pleasure in meeting everyday responsibilities• Attach spiritual value to practical service• Enjoy knowing that they are freeing up others to do what God has called them to do

L = HospitalityDescription: The divine enablement to care for people by providing fellowship, food and shelter.People with this gift:• Provide an environment where people feel valued and cared for• Meet new people and help them to feel welcomed• Create a safe and comfortable setting in which relationships can develop• Seek ways to connect people together into meaningful relationships• Set people at ease in unfamiliar surroundings

M = KnowledgeDescription: The divine enablement to bring truth to the body through a revelation or Biblical insight.People with this gift:• Receive truth, which enables them to better serve the body• Search Scripture for insight, understanding and truth• Have an unusual insight or understanding that serves the church• Organise information for teaching and practical use• Gain knowledge that was not attained by natural observation or means

N = LeadershipDescription: The divine enablement to cast vision, motivate and direct people to harmoniously accomplish the purposes of God or the mission of the organisation.People with this gift:• Provide direction for people or organisations

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• Motivate others to perform to the best of their abilities• Present the “big picture” for others to see• Model the values of the organisation• Take responsibility and establish goals

O = MercyDescription: The divine enablement to cheerfully and practically help those who are suffering or are in need. Compassion moved to action.People with this gift:• Focus upon alleviating the sources of pain or discomfort in suffering people• Address the needs of the lonely and forgotten• Express love, grace and dignity to those facing hardships and crisis• Serve in difficult or unsightly circumstances and do so cheerfully• Concern themselves with individual or social issues that oppress people

P = PrayerDescription: The gift of intercession is the divine enablement to consistently pray on behalf of and for others, seeing frequent and specific results.People with this gift:• Feel compelled to earnestly pray on behalf of someone or some cause• Have a daily awareness of the spiritual battles being waged, and pray• Are convinced God moves in direct response to prayer• Pray in response to the leading of the spirit, whether they understand it or not• Exercise authority and power for the protection of others and equipping of them to serve

Q = ProphecyDescription: The divine enablement to reveal truth and proclaim it in a timely and relevant manner for understanding, correction, repentance or edification. There may be immediate or future implications.People with this gift:• Expose sin or deception in others for the purpose of reconciliation• Speak a timely word from God, causing conviction, repentance and edification• See truth that others often fail to see and challenge them to respond• Warn of God’s immediate or future judgment if there is no repentance

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• Understand God’s heart and mind through experiences He takes them through

R = ShepherdingDescription: The divine enablement to nurture, care for and guide people towards ongoing spiritual maturity and becoming Christ-like.People with this gift:• Take responsibility to nurture the whole person in his walk with God• Provide guidance and oversight to a group of God’s people• Model with their life what it means to be a fully devoted follower of Jesus• Establish trust and confidence through long-term relationships• Lead and protect those within their span of care

S = TeachingDescription: The divine enablement to understand, clearly explain and apply the word of God, causing greater Christ-likeness in the lives of listeners.People with this gift:• Communicate Biblical truth that inspires greater obedience to the Word• Challenge listeners simply and practically with the truths of Scripture• Present the whole counsel of God for maximum life change• Give attention to detail and accuracy• Prepare through extended times of study and reflection

T = WisdomDescription: The divine enablement to apply spiritual truth effectively to meet a need in a specific situation.People with this gift:• Focus on the unseen consequences in determining the next steps to take• Receive an understanding of what is necessary to meet the needs of the body• Provide divinely-given solutions in the midst of conflict and confusion• Hear the Spirit provide direction for God’s best in a given situation• Apply spiritual truth in specific and practical ways

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Gifts Most Suited for Focus Area Champions and Team MembersFocus Area Applicable GiftsLeadership: Leadership, Creative Communication, Administration, Encouragement, Wisdom,Knowledge, Teaching, Shepherding, ProphecyCustomer: Hospitality, Mercy, Creative Communication, DiscernmentEmployee: Counseling, Leadership, Discernment, Mercy, Encouragement, HelpOperations: Administration, Craftsmanship, Knowledge, Teaching, WisdomMinistry: Faith, Prayer, Evangelism, Counselling, Giving, Mercy

Stages of Team development

Forming Storming Norming Performing

Team leader’s style

More directiveapproach, outlining how the process will develop andlaying down a clear structure.

Leader needs tobe supportive,actively listeningto team embers,and managing the conflict, generatingideas, and explainingdecisions.

Leader acts as ateam member, as leadership is starting to be shared. Leaderhelps to developconsensus.

Leader takesoverview, but within the day-to-day running, the group is sharing leadershipbetween members.

Reaction toleadership

Team members take a tentative, wait-and-see approach.

Leader is underpressure from more vocal team

General support for the leadership within the team. Mutual

Personalrelationshipshave developedthat underpin

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Leaderwill be allowed tolead, but that doesn’tguarantee support.

members. respect underpins this.

the leadershiprelationship.

Team process Process is drivenby the leader. Some people are reluctant to contribute openly.

Process likely tobreak down untilconflict is resolved.

The core processshould operatesmoothly, althoughthere is a danger of focusing on smaller process issues ratherthan core team work.

Process functionswell and is adjustedas necessary.Leadership is shared and tasks delegated.

Trust with the team

Individuals arenot clear abouttheir contribution.“Getting to knowyou” phase.Trust may start to be built.

Trust is focused into smaller groups asalliances form.

Roles andrelationships start to develop to a greaterdegree.

Team starts tooperate on trustas loyalty andrelationshipsdevelop.

How decisions aremade

Nominated leader is expected to make decisions.

Decisions are hard to make. Members are unwilling to give

Group is able tocome to commondecisions. Win-

Decisionmaking is easier– some decisions

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Some more vocal membersmay dominate.

way.Compromise is afrequent outcome.

win is more likely than compromise.

are delegated tosubgroups orindividuals.

Leadership Team Covenant Example

Alpha Company Stewardship Team Covenant

The purpose of the Alpha Company Stewardship Team is to serve as “joint

stewards” of the business. We will operate as a team to coordinate development, operation and continual improvement of all key focus areas of the business (Leadership, Ministry, Employee, Customer, and Operational Excellence).

TEAM COMMITMENT

To accomplish this purpose, we are committed to each other. There is no “I” in the word “T E A M.” Our attitude will be to put the Leadership Team first before our selfish desires. (Romans 12:10)• We are devoted in our mission to glorify God and will passionately lead others to do the same. (Psalms 9:1)• We are dedicated to love God and serve one another as God has commanded us. (John 13:34)• We will pray for one another on a regular basis. (Colossians 1:9-12)• We will spend quality personal time with God on a regular basis. (Matthew 6:6)• We will develop our spiritual gifts and natural talents to the best of our ability. (2 Peter 3:18)• We will fulfil our responsibilities joyfully without grumbling or complaining. (Psalms 100:2, Philippians 2:14) Among these are:▪ Faithful attendance at meetings.▪ Making honest and reasonable commitments.▪ Timely and thorough completion of tasks and assignments.

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• We are aware that there will be opportunities for the enemy to falsely accuse one another in our presence. (Revelation 12:10; 1 Peter 5:8)• We will communicate, in love, our disagreements directly to the parties involved and choose to forgive one another as Christ has forgiven us. (Matthew 18:15-20)• We will reconcile all offences and seek to resolve our differences before taking the platform to lead worship. It is better to be reconciled than to be right. (Matthew 5:23,24)• We are sensitive to the presence of the Holy Spirit among us. Therefore, we will not grieve Him with bad attitudes. (Ephesians 4:30-32)• We will not tolerate any unwholesome talk among us. We will strive to use words that glorify God and build up one another. (Ephesians 4:29; 5:3-12; Colossians 3:5-8; 2 Timothy 2:16-22)

Team Assessment Survey Objectives: To identify the present stage of your team’s development.Directions: This questionnaire contains statements about teamwork. Next to each question, indicate how often your team displays each behaviour by using the following scoring system:

Almost Never Seldom Occasionally Frequently Almost Always

1 2 3 4 5

Questionnaire:1. _____ We try to have set procedures or protocols to ensure that things are orderly and run smoothly (e.g. minimise interruptions, everyone gets the opportunity to have his/her say).2. _____ We are quick to get on with the task at hand and do not spend too much time in the planning stage. 3. _____ Our team feel that we are all in it together and share responsibilities for the team’s success or failure.4. _____ We have thorough procedures for agreeing on our objectives and planning the way we will perform our tasks.5. _____ Team members are afraid or do not like to ask others for help.

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6. _____ We take our team’s goals and objectives literally, and assume a shared understanding.7. _____ The team leader tries to keep order and contributes to the task at hand.8. _____ We do not have fixed procedures, we make them up as the task or project progresses.9. _____ We generate lots of ideas, but we do not use many because we fail to listen to them and reject them without fully understanding them.10. _____ Team members do not fully trust the other members and closely monitor others who are working on a specific task.11. _____ The team leader ensures that we follow the procedures, do not argue, do not interrupt, and keep to the point.12. _____ We enjoy working together; we have a fun and productive time.13. _____ We have accepted each other as members of the team.14. _____ The team leader is democratic and collaborative.15. _____ We are trying to define the goal and what tasks need to be accomplished.16. _____ Many of the team members have their own ideas about the process and personal agendas are rampant.17. _____ We fully accept each other’s strengths and weaknesses.18. _____ We assign specific roles to team members (team leader, facilitator, timekeeper, note taker, etc.).19. _____ We try to achieve harmony by avoiding conflict.20. _____ The tasks are very different from what we imagined and seem very difficult to accomplish.21. _____ There are many abstract discussions of the concepts and issues; some members get impatient with these discussions.22. _____ We are able to work through group problems.23. _____ We argue a lot even though we agree on the real issues.24. _____ The team is often tempted to go beyond the original scope of the project.25. _____ We express criticism of others constructively.26. _____ There is a close attachment to the team.27. _____ It seems as if little is being accomplished with regard to the project’s goals.28. _____ The goals we have established seem unrealistic.29. _____ Although we are not fully sure of the project’s goals and issues, we are excited and proud to be on the team.30. _____ We often share personal problems with each other.31. _____ There is a lot of resisting of the tasks on hand and quality improvement approaches.

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32. _____ We get a lot of work done.

Part 2 - ScoringNext to each survey item number below, transfer the score that you gave that item on the questionnaire. For example, if you scored item one as 3 (Occasionally), then enter a 3 next to item one below. When you have entered all the scores, total each of the four columns.

Forming stage

Storming stage

Norming stage

Performing stage

Item Score Item Score Item Score Item Score1 2 4 35 7 6 810 9 11 1215 16 13 1418 20 19 1721 23 24 2221 28 25 2729 31 30 32Total Total Total Total

This questionnaire is to help you assess in which stage your team normally operates. It is based on the “Tuckman” model of Forming, Storming, Norming and Performing. The lowest score possible for a stage is 8 (Almost Never), while the highest score possible for a stage is 40 (Almost Always).

The highest of the four scores indicates the stage in which you perceive your team to normally operate. If your highest score is 32 or more, it is a strong indicator of the stage your team is in.

The lowest of the three scores is an indicator of the stage your team is least likely to be in. If your lowest score is 16 or less, it is a strong indicator that your team does not operate this way.

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If two of the scores are close to the same, you are probably going through a transition phase, except:

If you score high in both the Forming and Storming Phases, then you are in the Storming Phase.

If you score high in both the Norming and Performing Phases, then you are in the Performing Stage.

If there is only a small difference between three or four scores, then this indicates that you have no clear perception of the way your team operates, the team’s performance is highly variable, or that you are in the storming phase (this phase can be extremely volatile with high and low points).Stage

Dig deeper and learn more (Optional)

This section includes various support material for further inspiration and

encouragement and relates to the material covered in this section

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Nr Name Date of completion

301 A Five essentials for developing mature, fruitful disciples

301 B Win your work associates for Christ

301 C Teambuilding

301 D Winning with people

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Inviting Jesus Into Your LifeThe Bible makes it clear that we have to do something to accept the gift that God offers. This is an act of faith. The Disciple John writes, “God so loved the world that he gave his one and only Son, that whoever believes in Him will not perish but have everlasting life.” (John 3:16) Believing involves an act of faith based on all that we know about Jesus. It is not blind faith. It is putting our trust in a Person. In some ways, it is like the step of faith taken by a bride and a bridegroom when they say, “I will,” on their wedding day.

The key is three things: Sorry... Thank you... Please...SorryYou have to ask God to forgive you for all the things you have done wrong and turn fromeverything that you know is wrong in your life. That is what the Bible means by “repentance.”

Thank youYou believe that Jesus died for you on the cross. You need to thank Him for dying for you and for the offer of His free gifts of forgiveness, freedom and His Spirit.

PleaseGod never forces His way into our lives. You need to accept His gift and invite Him to come and live within you by His Spirit. If you would like to have a relationship with God and you are ready to say these three things, then here is a very simple prayer you can pray that will be the start of that relationship:

Dear God - I am sorry for the things I have done wrong in my life. Please forgive me. I now turn from everything that I know is wrong. Thank you that Jesus died on the cross for me so that I could be forgiven and set free. Please

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come into my life by Your Holy Spirit to be with me forever. Thank you, Jesus. Amen.

Now what?If you have prayed this prayer, it is important to tell someone! This may be your Group Director, a fellow member of the group, perhaps a boss or co-worker who accepted this great gift of life at an earlier time. Then find a way to get connected in a local church that loves Jesus and has a heart for the new believer.

Progress Report

James 1:22-25 “Do not merely listen to the word, and so deceive yourselves. Do what it says. Anyone who listens to the word but does not do what it says is like a man who looks at his face in a mirror and, after looking at himself, goes away and immediately forgets what he looks like. But the man who looks intently into the perfect law that gives freedom, and continues to do this, not forgetting what he has heard, but doing it-- he will be blessed in what he does.” (NIV)

Name and Number of Module ________________________________________

Participant’s Name: ________________________________________

The Biblical Truths (Principles) I learned from this module:

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I intend to apply this Truth (Principle) in my business by:

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________________________ _______________________

Participant Date

SPECIAL ACKNOWLEDGEMENT: Victor Sassone, a recognised Consultant and Coach, with nearly forty years of business leadership and organisational development experience. Vic retired from the IBM Corporation where he learned the principles of business excellence while serving in various management, senior and educational positions and specialising in helping organisations employ the principles of the Malcolm Baldrige Award for Performance Excellence. A number of Vic’s clients have been recognised for performance excellence at both the state and national levels. Vic’s purpose is to honour God in all he does as he serves in ministry to men and in the market-place.

Material adapted by Dr. Mario DentonMario is the International Field Continental Programme Director – Market-place

for Crown Africa, the Africa Director for FCCI (The Fellowship for Companies for

Christ International) and the CEO of Strong Message Business Consultancy. He

is an international teacher and industrial psychologist and uses his strong

academic and corporate background and his uniquely effective coaching to help

people tap into their inner being; to utilise their strengths and expand their skills

to make a difference in the workplace. He and his wife, Mariene, are based in

Cape Town, South Africa, and are blessed with three grown sons.

Servant

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Copyright. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by an information storage and retrieval system without permission. Regarding permission to reprint material from this material, please write to Dr Mario Denton:

Unless otherwise noted, Scripture quotations are from The Holy Bible, English Standard Version, copyright © 2001 by Crossway Bibles, a division of Good News Publishers. Used by permission. All rights reserved.

Crown Companies Legacy Leaders

Providing mature business leaders an opportunity to continue to use their skills

productively for the Glory of God.

Do you desire to pass on the baton to business leaders to transform their

business?

Legacy leaders are business leaders who have a desire to continue to use their

skills productively to mentor, coach and train the other business leaders, as well

as train the next generation of business leaders for the glory of God.

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Crown Companies exists to equip and encourage business leaders to operate

their business and conduct their personal lives in accordance with Biblical

principles.

Legacy leaders Are experienced in business

Understand and are committed to the vision of CROWN Companies

Have implemented biblical principles in their own personal life and

business

Are mature in the Christian faith and are of proven character

Have a passion to see other business leaders succeed as determined by

God’s standards

Legacy leaders may possess: The capability to be an encourager, coach, mentor and disciple.

The ability to provide wise business counsel to other business leaders

The time and or resources to come alongside other business leaders

"Teach us to number our days that we may present to you a heart of wisdom.”

Psalm 90:1.

Legacy leaders serve in a wide variety of capacities, including:

Mentoring individual business leaders

Working with groups of business leaders

Serving as an ambassador for CROWN Companies in your church and

community

Travelling abroad to assist business leaders in other countries

Do you want to make a difference in the lives of others for eternity?

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How can you serve the Lord as a legacy leader and begin sharing all that the

Lord has entrusted to you?

1. Pray now where the Lord will use you in the lives of other business

leaders to impact the Kingdom of God for His glory.

2. Contact Crown Companies at mario@crown.org.za or the Crown

companies office at + 27 21 975 0226

3. Visit our website at www.crown.org.za for more information, tools and

resources and become a member to enjoy the support, counsel and

fellowship of other members and the extensive material available.

Crown Companies: Reclaim the workplace for Christ

Is the vision of your church also to bring the people of your community into a life-

transforming encounter with the Kingdom of God?

The workplace is a key battle ground for achieving the above vision. Mature and

equipped believers should live their faith in the workplace. But many need help in

understanding what that means, as well as support in carrying it out. If you want

to live your faith in the workplace, helping to make it more effective of God’s

Kingdom on earth, then we at Crown Companies want to come alongside you to

support and equip you.

Our mission and intention are to develop flexible training programmes and

processes to assist you in this regard.

Imagine a workplace where ….. There were biblically based, explicitly defined values

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Ethics and integrity are paramount Love and servant leadership governed relationships Pursuit of excellence was the norm Collaboration was sought but obedience and commitment to final

decisions were followed Selfish ambition was non-existent Accountability was enforced – in a supportive manner

START WITH A WORKPLACE MINISTRY IN YOUR CHURCHEquip your workplace leaders to become ministers.

Help them to become sensitive to the lost.

Help the workplace leaders of your church get a vision for joining God in the

workplace ministry.

Crown Companies: Become the business leaders God intended

you to be

Sometimes it is a matter of survival, but you have to become the business

leaders God intended you to be.

The purpose of Crown Companies is to help business leaders:

Draw closer to God

Establish a committed and vibrant relationship with the Lord

Develop deep, meaningful relationships with like-minded peers

Learn what it means to run a company for Christ

Help other workplace leaders to do the same

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This is accomplished through

Monthly leadership groups

Workplace conferences

Materials, resources and training on our website

"Love the Lord your God with all your heart and with all your soul and with all

your mind and with all your strength. The second is this: Love your neighbour as

yourself. There is no commandment greater than these." Mark 12:30-31.

Search the untold riches of the Bible to find scriptural perspective for operating a

company as a steward of Christ with like-minded peers and colleagues. Join a

small group and facilitate discussions relevant to:

Sales and marketing strategies

Effective time management

Cash flow and profit

Planning goals and implementation

Motivating people

Problems solving

"For my thought are not your thoughts, neither are your ways my ways, declares

the LORD. As the heavens are higher than the earth, so are my ways higher than

your ways and my thoughts than your thoughts." Isaiah 55: 8-9.

START WITH A SMALL GROUP DISCUSSION IN YOU AREADo you need someone to pray with you – someone who understands the pressures of running a company, someone who cares?

Do you desire to integrate your Christian faith into the daily operations of the business God has entrusted to you?

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For more information on a small group in you area contact Dr Mario Denton at mario@crown.org.za.

"And I say unto you, Ask, and it shall be given to you; seek and ye shall find;

knock, and it shall be opened unto you. For every one that asketh receiveth; and

he that seeketh findeth; and to him that knocketh it shall be opened.". Luke 11: 9-

10.

Crown Companies: Every believer a minister in the

workplace

Common dilemmas in the workplace Isolation: Feeling the pressure of being responsible for many people

Need encouragement but rarely receive it

Need people with whom they can communicate honestly

Equipping the workplaceYou have an opportunity to make a difference in the workplace to which God has

called you. Meet monthly with other business leaders to receive instruction and

training from other top business speakers on how to integrate your Christian life

into your business.

Form a small group of leaders who serve one another in a well-informed, support

group where burning issues like the following can be discussed:

Develop a strategic plan tailored for each member’s business

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Developing an action plan for ministry Developing your company’s mission and vision Product and service excellence Giving back to the Lord Long-term financial planning Building a high-performance team Hiring smart Sharing your faith in the workplace Problem solving Customer service

START WITH A LIFE-CHANGING SMALL GROUP DISCUSSION IN YOU AREA.

Do you desire to integrate your Christian faith into the daily operations of the business God has entrusted to you?

For more information on a small group in you area contact Dr Mario Denton at mario@crown.org.za.

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