300 - General Safety

7/30/2019 300 - General Safety

1/220

EMIRATES IN-FLIGHT SERVICES CABIN CREW EMERGENCY MANUAL

Effect ive Date: 15 January 2011

Section: 300 Sub Section: Sub-Index Page: 01 Issue: 17

Sub Index

Content Sec Sub Sec Page

General Safety and Aviation Security 300

General Safety 301General Safety ......................................................................................................................................... 1SAFETY PRECAUTIONS ........................................................................................................................ 1Medical Outlets (for approved Medical Equipment) ................................................................................. 4Pre-Flight Briefings................................................................................................................................... 4Sterile Cockpit Policy................................................................................................................................ 5Communication Protocols ........................................................................................................................ 5Controlled Rest On The Flight Deck ........................................................................................................ 5Flight Deck To Cabin Crew Communication Policy ................................................................................. 6Fasten Seat Belt Policy ............................................................................................................................ 7Passenger Cabin Baggage ...................................................................................................................... 9Passenger Briefing................................................................................................................................... 9Safety Instruction Card........................................................................................................................... 10Passengers With Disabilities.................................................................................................................. 10Portable Electronic Devices (PED) On Board........................................................................................ 13

Reful ing procedures and fire 302Re-Fuelling With Passengers Embarking, On Board Or Disembarking....................................................... 1

1. The Ramp Agent shall ensure that...................................................................................................... 12. The Flight Crew shall:.......................................................................................................................... 13. The Ground engineer shall:................................................................................................................. 14. The Purser shall: ................................................................................................................................. 15. The Cabin Crew shall:........................................................................................................................ 2

Fire................................................................................................................................................................ 31. Description ........................................................................................................................................... 32. Classes of fire:...................................................................................................................................... 33. Fire prevention ..................................................................................................................................... 33.1 Cabin fire prevention .......................................................................................................................... 33.2 Toilet fire prevention........................................................................................................................... 33.3 Galley fire prevention ........................................................................................................................ 43.4 Smoking regulations.......................................................................................................................... 43.5 Circuit breakers................................................................................................................................. 44. Fire fighting.......................................................................................................................................... 45. Definition and description of the fire fighting roles .............................................................................. 45.1 The fire fighter: ................................................................................................................................... 55.2 The back up:....................................................................................................................................... 55.3 The communicator:............................................................................................................................. 5

5.4 Other cabin crew roles: ..................................................................................................................... 56. Lavatory fire and smoke...................................................................................................................... 66.2 Hot door............................................................................................................................................ 67. Oven Fires.......................................................................................................................................... 67.1 Oven Smoke...................................................................................................................................... 68 . Hatrack Fire........................................................................................................................................ 79. Waste Bin Fire.................................................................................................................................... 710. Electrical Panel/Light Fixtures Fires............................................................................................... 711. Electrical Panel/Light Fixtures Smoke .......................................................................................... 712. Seat Fires .................................................................................................................................... 713. Location of IFE Master Power Supplies........................................................................................... 8


2/220




14. Lithium battery Fires:......................................................................................................................... 815. Halon fire extinguisher (kidde) ........................................................................................................... 9

Pre-flight Check: .................................................................................................................................. 9Operation: ............................................................................................................................................ 9

16. Lavatory automatic fire extinguisher and smoke....................................................................... 1017. Lavatory automatic fire extinguisher and smoke detectors....................................................... 1018. Lavatory automatic fire extinguisher and smoke detectors....................................................... 1019. The Puritan Smoke hood (PBE)* ..................................................................................................... 11

Pre-Flight Check ................................................................................................................................ 11Operation ........................................................................................................................................... 11

20. Fire protective gloves ...................................................................................................................... 1321. Fire/crash axe.................................................................................................................................. 13

Decompression 303Decompression............................................................................................................................................. 1

A) Slow Decompression....................................................................................................................... 1B) Rapid Decompression ..................................................................................................................... 1C) Aviation Physiology ......................................................................................................................... 3

Portable Oxygen Bottle 304Portable Oxygen Bottles............................................................................................................................... 1

Pre-Flight Check....................................................................................................................................... 2Precautions While Administering Oxygen................................................................................................ 2Therapeutic Oxygen Administration......................................................................................................... 2Flight Deck Oxygen System (A330 / A340 B777)................................................................................. 3

Turbulence 305Turbulence.................................................................................................................................................... 1

Anticipated Turbulence............................................................................................................................. 1Unanticipated Turbulence ........................................................................................................................ 1Turbulence Management ......................................................................................................................... 2Cabin Crew Guidelines............................................................................................................................. 3

Emergency Loose Equipment 306Emergency Equipment Pre-flight Check....................................................................................................... 1

Emergency Equipment............................................................................................................................ 2Megaphone: ......................................................................................................................................... 2Emergency flashlights.......................................................................................................................... 2Emergency Medical Kit (EMK) ............................................................................................................. 3Manual Demonstration Kit.................................................................................................................... 3Extension / infant seatbelt.................................................................................................................... 3Car Type Infant Aircraft Seats ............................................................................................................ 4

Emergency Landing 307Emergency Landing...................................................................................................................................... 1A) General............................................................................................................................................ 1

a) Aircraft Accidents ........................................................................................................................ 1b) Chain of Command...................................................................................................................... 1c) Plan of Action .............................................................................................................................. 1d) Primary Exits ............................................................................................................................... 1e) Auxiliary Exits .............................................................................................................................. 1

B) Un-Anticipated Emergency Landing................................................................................................ 2a) During Taxiing.............................................................................................................................. 2b) Rejected Take-off (RTO)............................................................................................................. 2c) Between Take-off and Return to Field......................................................................................... 3d) Evacuation................................................................................................................................... 3


3/220


Effective Date: 15 July 2011


C) Anticipated Emergency Landing...................................................................................................... 3Passenger Briefing and Instructions/Cabin Preparation .......................................................................... 4Evacuation Guidelines.............................................................................................................................. 5Precautionary Disembarkation ................................................................................................................. 8

Brace Position 308Brace Positions............................................................................................................................................. 1Survival 309Survival......................................................................................................................................................... 1

Desert Survival ......................................................................................................................................... 1Jungle Survival ......................................................................................................................................... 4

Signalling 310Signalling ...................................................................................................................................................... 1

Rescue 406 Emergency Locator Transmitter (A330/A340-300).............................................................. 1Emergency Locator Transmitter (ELT) - B777/A340-500 ........................................................................ 4The Automatic Distress Transmitter (ADT 406 S).................................................................................... 6Flares........................................................................................................................................................ 9Signalling Mirror ....................................................................................................................................... 9Non-Standard Signalling Devices .......................................................................................................... 10

Ditching 311Ditching......................................................................................................................................................... 1

a. Chain of Command.......................................................................................................................... 1b. Plan of Action................................................................................................................................... 1c. Primary Exits.................................................................................................................................... 1d. Secondary Exits............................................................................................................................... 1Anticipating Ditching................................................................................................................................. 1Passenger Briefing and Instructions/Cabin Preparation .......................................................................... 2Evacuation................................................................................................................................................ 3Sea Survival ............................................................................................................................................. 4Polar Survival ........................................................................................................................................... 6

Sea Survival Equipment 312Sea Survival Equipment ............................................................................................................................... 1

Baby Survival Cot ..................................................................................................................................... 1Adult Life Jackets ..................................................................................................................................... 3Fitting the adult life jacket to an infant or child ......................................................................................... 4Supplementary Raft Accessory Kit (SRAK) ............................................................................................. 5

Dangerous Goods 313Dangerous goods ......................................................................................................................................... 1Definition .................................................................................................................................................. 1Types of Labels ........................................................................................................................................ 2

Dangerous Goods Carried by Passengers or Crew..................................................................................... 91. Forbidden goods.............................................................................................................................. 92. Goods acceptable with operator approval, as checked baggage only............................................ 93. Goods acceptable with operator approval as carry-on baggage only........................................... 134. Goods acceptable with operator approval as baggage................................................................. 135. Goods acceptable without the operator's approval ....................................................................... 156. Dangerous Goods in Operators Property..................................................................................... 217. Dangerous goods emergency response kit ................................................................................... 228. Dangerous goods emergency response procedures .................................................................... 22


4/220




9. In case of fire ................................................................................................................................. 2210. Dealing with spillage or leakage..................................................................................................... 2211. Upon arrival.................................................................................................................................... 23

AVIATION SECURITY.................................................................................................................................. 1Sabotage and Bomb Threats 314Sabotage/Bomb Threats............................................................................................................................... 2

1. Bomb Threat in-flight ....................................................................................................................... 22. Red Warning basic procedures....................................................................................................... 23. Suspicious article discovered in-flight cabin crew actions............................................................ 4

Disrupt ive Passengers 315Disruptive Behaviour .................................................................................................................................... 1

1. Objective.......................................................................................................................................... 12. Definition.......................................................................................................................................... 13. Types of Behaviour.......................................................................................................................... 14. Conflict management and resolution............................................................................................... 35. Refusal of carriage / Offloading....................................................................................................... 46. Police assistance and baggage....................................................................................................... 47. Support ............................................................................................................................................ 58. Reporting......................................................................................................................................... 59. Restraining an endangering passenger .......................................................................................... 613. Court proceedings.......................................................................................................................... 16

Hijacking 316Hijacking ....................................................................................................................................................... 1

1. Emirates Policy................................................................................................................................ 12.

Cabin Crew Reactions..................................................................................................................... 1

3. Intimidation Phase........................................................................................................................... 14. Custodial Phase .............................................................................................................................. 15. Resolution Phase ............................................................................................................................ 2

Securi ty Mesures 317Security Measures........................................................................................................................................ 1

1. Emirates ID...................................................................................................................................... 12. Controlling Access to the Aircraft .................................................................................................... 13. Security checks................................................................................................................................ 13.1 Pre-Flight Security Check ........................................................................................................... 23.6 Transit Stops with Passengers On Board................................................................................... 43.7 Transit Stops with a change of crew........................................................................................... 43.8 Transit Stops where all passengers disembark .......................................................................... 43.11 Post-Arrival Security Check ....................................................................................................... 44. Flight Deck Security ......................................................................................................................... 56. Crew baggage security.................................................................................................................... 77. Carriage of weapons, firearms and ammunition.............................................................................. 79. U.S.A. Flights security regulations................................................................................................... 810. Checklists in Flight Deck............................................................................................................. 811. Voluntary off loading.................................................................................................................... 9


5/220




Request by passenger to return to boarding gate.................................................................................... 9Cabin Crew Safety check lis t 318

Cabin crew safety duties checklist ........................................................................................................... 3Pre-flight duties .................................................................................................................................... 3In-flight duties....................................................................................................................................... 4Pre-landing duties................................................................................................................................ 5Post-landing duties .............................................................................................................................. 6

Opening of cabin doors ............................................................................................................................ 71. Operator: ..................................................................................................................................... 7Aircraft doors snow/ice condition...................................................................................................... 7External aircraft door closing policy (DXB only)................................................................................... 8

Crew Baggage.......................................................................................................................................... 92. Security ....................................................................................................................................... 93. Baggage Tags & check in ........................................................................................................... 9

Cabin Ready procedures 319Cabin Ready Procedure ............................................................................................................................... 1

Taxi for Take-off ....................................................................................................................................... 1

Turbulence (During Flight) ....................................................................................................................... 1Landing..................................................................................................................................................... 1Cabin crew signal clearances to cockpit .................................................................................................. 2Cabin ready/cabin secured ...................................................................................................................... 2

MEL 320Despatch of aircraft....................................................................................................................................... 1

Despatch of aircraft with one or more required........................................................................................ 1cabin crew seats inoperative or unusable................................................................................................ 1

Conditions............................................................................................................................................ 1Despatch of aircraft with one or more lavatory ........................................................................................ 1smoke detection system inoperative........................................................................................................ 1

Conditions............................................................................................................................................ 1Thermal Curtain Safety Procedures......................................................................................................... 2Pre-Flight Check .................................................................................................................................. 2

Cabin Crew Emergency Vest 321Cabin Crew Emergency Vests...................................................................................................................... 1

Location.................................................................................................................................................... 1Quantity.................................................................................................................................................... 1Pre-flight Check........................................................................................................................................ 1

Potabble water 322Potable water................................................................................................................................................ 1


6/220


Effective Date:

Section: Sub Section: Page: Issue:

INTENTIONALLY LEFT BLANK


7/220



Section: 300 Sub Section: 301 Page: 01 Issue: 12

General Safety

IntroductionFlight Safety involves Airworthiness of the aircraft, Pilot skill, navigation aids, landing andtake-off facilities, effect of adverse weather conditions, fire, a number of other factors

and last but not the least, the constant ALERTNESS, COMPETENCY, andLEADERSHIP of the Cabin Crew Members on the aircraft.

Crew Resources Management (CRM) is vitally important to Flight Safety. It compriseseffective two way communication among the Crew Members, both Flight Crew and CabinCrew, together with interactive co-ordination of their roles and activities to achieve thehighest level of team spirit, team-work and problem solving.

Each emergency situation is an incident by itself. No safety instructions or procedures cancover all possible types of emergency situations or accidents. Therefore, Cabin CrewMembers attitude before, during and after an emergency must be motivated by initiative,

good judgement and thorough knowledge of Safety Equipment and Standard OperatingProcedures (SOP).

SAFETY PRECAUTIONS

a) AbnormalitiesInform the Captain immediately about anything that you may observe, hear or feel mightbecome a hazardous situation with regards to either the passengers or the aircraft, i.e.unusual passenger behaviour, fire, smoke, unusual vibrations, etc. The report must becommunicated in a calm and professional tone of voice. The details must be factual andaccurate.

b) EnginesWhen walking at the tarmac, avoid aircraft engine in-take and exhaust areas.

Engine Tailpipe Fire:Sometimes an engine may exhaust fire and smoke upon starting.This situation is controlled from the cockpit. However, when the engine tailpipe fireis observed: calm and assure passengers and advise Captain

c) Lighting1. Cabin lighting should be reduced for take-off and landing to assist night vision.

d) Passengers Disembarking with Over-heated Tyre

Direct passengers disembarking from the forward doors towards the nose and awayand the passengers disembarking from the rear doors towards the tail and away.

e) Passengers Safety Checks Before Take-off/Landing1. Passengers are seated with seat belt on.2. Babies/infants may be held on the adult lap provided they are not placed under

the adult seat belt. Passengers may also use an Extension/Infant seat belt whichcan be provided. If a passenger elects to use an adjacent passenger seat, (thathas been booked for this purpose), the baby/infant must be placed in an aircraftapproved car seat.

3. Seat backs in the upright position, tray tables and foot rests are stowed.


8/220




NOTE: All seat rows:- B777-200, all classes : 26 C, H- B777-200, 2 class configuration: 7 B, J- B777-300, all classes: 21 C, H- B777-300, 2 class configuration: 7 B, J

Must be locked in upright position when Seat Belt sign is ON, and unlocked after take offwhen the sign is OFF.

On the A330, the recline lock system has a single lever installed on inboard leg of double seatassemblies 38AB and 38JK which will simultaneously operate the recline lock mechanism of boththe seats.

4. Ensure armrests are in the down position. Be vigilant of passengers travelling withchildren and make then aware of the potential risk to children of the arm restmovement.

5. Ensure PVS in armrest is secured (where fitted) and all EK handsets are properly

stowed6. All window blinds are opened.7. Wake up sleeping passengers.8. Hand baggage is securely stowed under the seat or in the overhead/hatrack

stowage compartments. Ensure overhead stowages are properly closed andlocked..

9. All galleys are secured and electrical switches are off.10. All drop down panels (B777) and galley curtains are secured open.11. All doghouses/floor stowages are secured.12. Aisles, cross aisles and exits are clear of hazards i.e. passenger baggage and debris.13. TTL green light is illuminated in the first class mini suit and business class pod seats.14. Electronic devices (PED) switched off

f) Passengers Seating

Emergency exits must be readily available and the aisles must be free of any obstruction forquick evacuation in the event of an emergency. All catering supplies, pillows, blankets,newspaper etc., are to be securely stowed in approved areas for take-off and landing and,similarly, crew effects. Particular care must be exercised to ensure that doors and exits,including operating handles, are not obstructed.

The following passengers should not be seated in the outboard seats whereemergency exits are located (Airbus 330/340 AB & JK, Boeing 777 ABC & HJK):

1. Passengers with mobility impairment, visually and hearing impairment2. Elderly or frail persons3. Children or infants whether accompanied or not4. Deportees or prisoners in custody5. Obese persons6. Passengers using the Portable Oxygen Concentrator (POC)

Note:Ensure that the number of occupants in each row of seats, including infants, does not exceedthe number of O2 masks above the row, as indicated in each aircraft type.


9/220




g) Overhead / Hatrack stowage compartmentsObserve stowage bins weight limit as indicated inside of bin.

h) Laptop Chargers in Galley areas:These chargers are powered only when the laptop is plugged in.

i) PVSIt can be used during transit stops. Be vigilant of restrictions to an orderlyevacuation due to mislaid head sets and extended PVS arm.

j) Window BlindsCabin crew are to ensure that all window blinds are opened for take off and landing. Incase of window blinds electrical failure with blinds in closed position and in the absenceof manual over-ride, they are acceptable for take off and landing.

k) Water Supply Shut-Off Valves All wet galleys are equipped with individual water shut-off valves.

All lavatories are equipped with individual water shut off valves, located: Airbus 330/340-500: underneath the sink Airbus 340-300: at the lower side of the toilet bowl. Boeing 777-200 and 777-300: behind the mirror or behind the paper cup

dispenser

In case of a water leak and the individual water shut-off valve is not effective, theIsolation Water Supply Shut-off Valve of the respective area must be operated. Theyare located as follows:

B777

FWD isolation valve is located above L2 door, shuts off the water supply forward of L2door.AFT isolation valve is located:B777-200:Above L4 door, shuts off the water supply forward of L4 door, except the

aft the galleyOn LR, push the Water System OFF button located on L4 CSP, this shutsthe water supply off forward of L4 including the aft galley

B777-300:Above L5 door, shuts off the water supply forward of L5 door, except the aftgalleyOn ULR, push the Water System OFF button located on L5 CSP, this shutsthe water supply off forward of L5 including the aft galley

Note: Main Shut Off Valve in the B777 galleys is for maintenance only .

A330/A340 Not available.

l) Tripped Circui t Breakers (CB) on all aircraftRe-setting of tripped cabin circuit breakers in-flight is prohibited on all aircraft.

m) Wing contaminationCabin crew are required to report to the Captain any concerns they may haveregarding snow or other wing contamination. In addition, it is vital that Cabin Crewadvise the Captain of any passenger reports of this nature.


10/220




Medical Outlets (for approved Medical Equipment)

A330 - 115 V 400 Hz forward of door L4 and door R4.A340 - 110 V 60 Hz on the lower side wall panel forward of door

L4 and door R4.

B777-200 - 115 V 60 Hz, two dual outlets:(2 class): - One in vicinity of seat rows 12/14 HJK.

- One in vicinity of seat rows 35/36 HJK.(3 class): - One in vicinity of seat rows 12/16 HJK.

- One in vicinity of seat rows 36/37 HJK.B777-300 - 115 V 60 Hz, three dual outlets:

(2 class): - One in vicinity of seat rows 16/17 HJK.- One in vicinity of seat rows 29/30 HJK.- One in vicinity of seat rows 44/45 HJK.

(3 class): - One in vicinity of seat rows 16/17 HJK.- One in vicinity of seat rows 29/31 HJK.

- One in vicinity of seat rows 45/46 HJK.

Pre-Flight Briefings

Cabin Crew must be provided a safety briefing prior to the commencement of any flightand, on multi-sector flights, after each full rest period. The briefing, shall be provided inareas dedicated to such activity and afford privacy to the degree practicable. The briefingshould include the following:

a) Availability of copies of the Cabin Crew Emergency Manual and current safetybulletins;

b) Cabin Crew present should be required to answer satisfactorily at least onequestion on aircraft safety (emergency drills, safety equipment location and usage)or one on first aid, prior to commencement of a flight and when/as practicablefollowing multi-sector rest periods;

c) Allocation of Cabin Crew to specific seats in the passenger cabin, where applicable,to take due account of the requirement that no passenger cabin area is without aCabin Crew experienced in the conduct of safety-related duties;

d) Safety "reminders" that address any recent changes to safety-related issues or anycontinuing problem areas;

e) Action to be taken by the Purser, if it should become apparent that any Cabin Crew

displays inadequate knowledge of safety-related matters:

1. If the Cabin Crew was vague, but demonstrated that he/she just neededrefreshing, he/she should be allocated to an "A" position and a report to beraised at the end of the flight.

2. If the Cabin Crew did not know the SEP drill or First Aid technique, he/sheshould be offloaded and a report be raised about his/her lack of knowledge.


11/220




Sterile Flight Deck policy

The sterile Flight Deck policy shall be adopted by the Cabin Crew during the busyphases of the flight in order to prevent any interruption or distraction to the flightcrew workflow.

The sterile flight deck phase

Departure:

From final aircraft door closure until the time the seat belt sign is switched off aftertake off or until such time that Cabin Crew are released for duties.

Arrival:

From the time the seat belt sign is switched on for decent until the first aircraft dooris opened at the arrival gate

Communication Protocols during the sterile flight deck phase

During the sterile flight deck phase, cabin to flight deck communication should be onlyfor an abnormal / emergency situation.

In the event of an abnormal/emergency situation the interphone should be the primarymeans of communication during the sterile flight deck phase. Entry into the flight deck

during the sterile flight deck phase is not permitted, except when Cabin Crew arerequested to enter by the operating flight crew for safety related issues.

If an initial emergency call to the Flight Crew is unanswered during sterile flight deckphase, Cabin Crew must contact the Purser.

As it is not possible to describe every abnormal situation or unforeseen passengersituation that may arise, Cabin Crew are to use their judgment when making a decisionto contact the flight deck during this phase.

Critical Phases of the fl ight:

Take Off phase - From the start of the take-off roll, until the gear retracts.

Landing phase - From the extension of the landing gear, until the aircraft vacatesthe active runway.


12/220




Communication Protocol during criti cal phase:

During the critical phase of flight, cabin crew including the PUR and SFS, should onlycontact the flight deck in the event of an emergency that could negatively impact thesafety of the flight. This communication would only occur with the use of the interphone.

General communication protocol between Flight Crew and Cabin Crew

1. In order to avoid any misunderstanding, at all times communications between FlightCrew and Cabin Crew shall be in English.

2. Prior to passengers boarding Cabin Crew are to ensure interruption to the Flight Crew workflow is kept to a minimum. Flight Crew briefing and reading of the checklist is not to beinterrupted.

3. After take-off the flight deck will initiate the first communication with the cabin crewafter the sterile flight deck period. The Purser is required to note the time cabincrew are released for duties. If no communication has been received from the flight

deck within 20 minutes of being released, the Purser is required to establishcontact.

4. In order to reduce the number of times the flight deck door is opened in flight, FlightCrew and Cabin Crew are required to use the interphone for drinks/meal requests.

5. Any emergency situation that impacts flight safety should be communicated to theFlight Crew as soon as possible by the Cabin Crew using all available means ofcommunication

6. The Purser or their delegate is responsible for monitoring the periodic checking ofthe Flight Crew by Cabin Crew. The captain will advise the Purser of the timeintervals and how the communication will take place.


13/220




Sterile Cabin policy

The sterile cabin is intended to remove distractions among cabin crew members duringthe take off and landing phases of flight.

The sterile cabin does not override the importance of the sterile flight deck policy.

Take off

Sterile cabin period commences cabin crew prepare for take off PA until the landinggear has been retracted.

Landing

Sterile cabin period commences when from cabin crew prepare for landing PA tountil the aircraft vacates the runway.

The following applies during the sterile cabin period:

Conversation and movement shall be restricted to safety related issues only.

Cabin interphone calls shall be limited to safety related issues only.

Cabin Crew members shall perform their 30 second mental review (A.L.E.R.T).

Controlled rest on the flight deck for flight crew

Controlled rest on the flight deck is one of a number of measures that can be taken to counter theeffects of tiredness resulting from sleep disturbance and circadian disruption. Its use has beenshown to significantly increase levels of alertness during the later phases of flight.Controlled rest means a period of time off task some of which may include actual sleep.Controlled rest may be used at the discretion of the Commander to manage both suddenunexpected fatigue and fatigue which is expected to become more severe during higher workloadperiods later in the flight. It cannot be planned before flight.

Procedure for Cabin Crew

To minimise controlled rest interruptions, the flight crew will contact the Purser or CabinCrew via the interphone to inform them that the controlled rest period will now begin.

The controlled rest period should not normally exceed 40 minutes to avoid sleep inertiaon wakening. When contacted by the flight crew, the designated Crew member mustconfirm the exact time that the flight crew will be called at the end of this rest period.

Flight crew must not be contacted during the controlled rest period unless of anemergency situation


14/220




Regular checks on f light deck

Outside the controlled rest periods, Cabin crew must contact the flight deck at regularintervals. The interphone call can be conducted by the Purser or their delegate.

Flight deck to cabin crew communication policy

Af ter take off

Flight Crew may use the interphone to call any or all Cabin Crew members at any time.

Cabin Crew Cleared For Duties ; this interphone call may be made afterdeparture to advise Cabin Crew they may leave their seats and commence cabinduties, the call is:

Performed no earlier than completion of the After Takeoff Check To the Line Permitted only if likely turbulence in the climb below 10,000ft above ground level

judged by the Captain to be light or less.

Not required if the seatbelt signs have already been switched OFF followingdeparture.

In-flight

The policy of cabin crew periodically, monitoring the flight deck is done by periodicintercom communications between flight deck and cabin crew and vice versa.

Once the flight deck door is locked, the interphone is the primary means ofcommunication between flight deck and cabin. Where relief is needed, PA system orthe interphone system is unserviceable; crew must request access to the flight deckusing the keypads. Cockpit crew will need to verify identity by using the camerasystem, before allowing entry.

If the Seat Belt signs are switched ON during cruise due to turbulence, there shouldbe communication between the Captain and Purser as to what level of cabin serviceis appropriate.

Top of descent

The Captain shall inform the Purser, via interphone or personally, when twenty minutesremain to Top of Descent.

Note: No policy can cover every possible scenario. Should standard procedures notsatisfy communication requirements, crews are expected to use judgment andadditional communications to ensure safety at all times.


15/220




Cabin Crew to the Flight Deck

The Purser, the Senior Cabin Crew Member, or the closest Cabin Crew Member, willcome to the flight deck in response to a call on the Purser Call signal from the

Captain. During en-route flight, the Cabin Crew may enter the cockpit with prior permission

from the Captain.

The Purser will ensure that the reports to the Flight Crew do not interfere with acockpit briefing etc.

Fasten seat belt policy

The Fasten Seat Belts sign must be on:

1. During taxiing.

2. Any period of flight below 10,000 ft. above airport level (AAL).3. At or below 20,000 ft. AAL when on descent. However, should holding or any

other form of arrival delay be anticipated, the switching on of the sign may bedelayed.

4. During flight in turbulent air, or at any time turbulence is expected.5. During any other circumstances which warrant the use of seat belts.

Use of seat belts / harnesses by Crew and passengers

Crew

During take off and landing , and whenever the Captain considers it necessary in theinterests of safety (e.g. during turbulence or under other abnormal conditions), CabinCrew members must be seated on their assigned jump seats fully secured by means ofseat belt and shoulder harnesses.

Passengers

Passengers must use their seat belts when the Fasten Seat Belt sign is illuminated.The seat belt must be fastened tight and low.

When no automatic announcement is available, a Fasten Seat Belt PA should bemade.


16/220




Cabin Service and Communication

The following guidance is applicable to Cabin Service:

1. Unless an emergency exists, Cabin Crew are not to leave their seats followingdeparture until either the Cabin Crew Cleared For Duties call has beenreceived on cabin intercom or the Seatbelt signs have been extinguished. The callis only to be made at the Captains discretion after departure, if necessary torelease Cabin Crew for their in-flight duties with the Seat Belt sign still ON.

2. Cabin Crew will normally remain seated until 10,000ft above ground level. If theflight time above 10,000ft will be insufficient for completion of required cabinservices, the Captain may release the Cabin Crew below this height underconditions described above.

3. Unless otherwise informed by the captain, the purser is permitted to initiate cabinservice after:The Seat Belt Sign has been switched OFF following take off, or,Cabin Crew Cleared for Duties intercom call from the flight Crew has beenreceived

4. If the Seatbelt signs are switched ON during cruise due to turbulence, there shouldbe communication between the Captain and Purser as to what level of cabinservice movement is appropriate.

5. Hot liquids may be served with the Seat Belt Sign ON at the discretion of thePurser, unless the Captain has briefed her/him otherwise.

6. The captain should provide the purser with a recommendation regarding thesuspension of cabin service and an estimate of the severity and duration of theturbulence, food and drink service shall be minimal or stopped.

7. If moderate or greater turbulence is anticipated or experienced, the Captain shallinform the Purser to cease all cabin service, have service carts stowed and CabinCrew take their seats. If such turbulence is imminent, the Captain may adviseCabin Crew directly via the following PA announcement: Cabin Crew Take YourSeats.

8. The Purser shall be informed via interphone or personally by flight deck crew,

when 20 minutes remain to top of descent.

Cabin Service Carts

All cabin service carts are equipped with braking devices which are regularly checked andmaintained by engineering. Catering Staff, while loading the carts/trolleys into their designatedstowage on board, shall ensure that the brakes are serviceable.

During flight, cabin crew must not leave the service carts/trolleys unattended in theaisles unless the brakes are engaged .


17/220




Passenger Cabin Baggage

a) Passenger cabin baggage may only be stowed in the following approved stowagelocations:1. Overhead stowage bins. Do not exceed the weight limits indicated inside of the bin.

2. Under seat stowage, provided the baggage fits under the seat.3. Evacuation routes must be kept clear and uninterrupted.

b) Refer over-size, over-weight or not safely storable baggage to ground staff.Cabinbaggage allowance is described in Emirates time table.

c) Baggage must not be stowed:1. In toilets.2. Immediately forward or aft of bulkheads.3. In such a manner that it impedes access to emergency equipment.

d) Limited permission, at the discretion of the Captain, may be granted for some items ofaccompanied baggage in the cabin which could not normally be stowed in approvedstowage spaces, such as musical instruments, valuables and diplomatic bags and nonbattery operated wheelchairs. The conditions of carriage are covered in the PassengerService Manual and the Cabin Crew Manual. However this must be adequatelysecured, to prevent it from moving in an accident.

Passenger Briefing

A pre-departure passenger safety briefing must be given to cover the followingfeatures either by video or demonstration:

a) Seat belts operation and use.b) Life jacket operation when required and availability of infant life jackets and

floatation survival cots.c) Operation of drop-out oxygen masks.d) Physical indication of the location of emergency exits, including any unserviceable

exit, in which case passengers should be advised that they are not available andthat their use will be at the direction of the crew.

e) Smoking restrictions.f) Location of floor path lighting.

g) Reference to Safety Instruction Cards and the instructions for operating theemergency exits on the aircraft.h) Individual safety briefing must be given to handicapped passengers.


18/220




Safety Instruction Card

Cabin crew must ensure that a safety instructions card is available in each passengerseat pocket.

Passengers with Disabilities

General

Passengers with disabilities are categorised and are subdivided into the followinggroups:

1. Ambulatory Passengers:Are able to reach an emergency exit during an evacuation, without assistance.

2. Non Ambulatory Passengers:

Requires assistance in order to reach an emergency exit during an evacuation.

A non- ambulatory passenger is one who is not able to board and deplane froman aircraft unassisted.

Not able to move about the aircraft unassisted.

A non-ambulatory passenger may travel alone except in the fol lowingcircumstance;

Cannot feed themselves or manage their own bodily functions in the lavatories.An accompanying able bodied person/attendant must be provided.

.The general conditions of carriage for passengers with disabilities /Persons ofreduced Mobil ity (PRM) are as follow:

1. The Captain and Purser will be advised of the details and conditions associated withthe carriage of each PRM;

2. PRM passengers shall not be allocated, or occupy seats, where their presence couldimpede the crew in the conduct of their duties, obstruct access to emergencyequipment, or impede an emergency evacuation.

Non US acceptance cr iteria.

For those passengers that require medical clearance, Emirates Medical Services decidewhether or not to approve travel and will specify the conditions under which thepassenger will be accepted, including any special handling arrangements.

Certificates of fitness to travel by air issued by private doctors or government hospitalsdo not constitute approval to travel on an Emirates flight.


19/220




US Acceptance Criteria (to, from or t ransit ing the US)

1. DOT regulations (14 CFR Part 382) mandate that a commercial air operator shallcarry passengers with disabilities on a non-discriminatory basis, from a point withinUS territory to a point outside US territory and vice versa.

2. A certificate of fitness to travel by air issued by a private doctor or governmenthospitals does constitute approval to travel on an Emirates flight that originates,terminates or transits the US.

3. The regulations mandate that each carrier designate a Complaints ResolutionOfficer (CRO) who are individuals trained to be experts in ensuring that Emiratespersonnel correctly implement the provisions of the Part 382 regulations.

4. The CROs have the authority to direct Emirates personnel (except the Captain withrespect to safety matters) to take actions to resolve problems as quickly as possible

before a violation occurs.

5. The Captain shall not refuse carriage once the passenger with a disability has beenaccepted, except on the grounds of safety. If a passenger is refused carriage, theCommander shall submit a written report justifying the offloading of the passenger.

Onboard handling - Disabled Passengers and Persons of Reduced Mobil ity

1. Passengers able to reach an emergency exit without assistance shall be seated in aisleseats. Such seats should be near the floor type emergency exits/doors but not in theseat blocks immediately adjacent to exits/doors.

2. Two non-ambulatory passengers shall not be seated directly across the aisle fromeach other.

Individual Non-Ambulatory Passengers with a Disability

Cabin Crew are considered to be able to care for comfort, safety and assistance inan emergency.

Multiple Non-Ambulatory Passengers with Disabilities including Groups

1. For each individual trip, the number of non-ambulatory passengers with disabilitiesto be carried should be communicated to the crew prior to boarding. The maximumnumber permitted as well as the provision of extra able bodied persons/attendants,including seating arrangements, must be determined after evaluating all safetyconsiderations.

2. Any required accompanying able-bodied persons/attendants in addition to thestandard Cabin Crew will be responsible for the passengers comfort, as well as theirsafety and assistance during emergency evacuation.


20/220




3. Where appropriate, groups will be subdivided into smaller groups (depending onthe aircraft type) and shall be seated in areas specifically designated for thepurpose. Further information is available in the Passenger Services Manual.

Evacuation Procedures

1. Cabin Crew are responsible for the evacuation of all passengers able to reach theemergency exits without assistance.

2. Passengers requiring assistance will be evacuated by their escorts, Cabin/FlightCrew, and able-bodied passengers, depending on the situation.

Pre-flight Briefing Visually Impaired Passenger without Escort

As soon as the passenger is seated and when appropriate, a pre-flight safety briefingmust be provided, one-on-one.

1. Seatbelt: Fasten and unfasten seatbelt.2. PSU & O2 Mask: Pull mask and place it over nose and mouth.

3. Nearest Emergency Exit: The number of seat rows to the exit, thedirection to reach it and the surroundings ofthe exit.

Attendant /Escort

A passenger with a disability is only required to travel with an attendant/Escort inspecific circumstances, some of which include:

1. A person travelling on a stretcher or in an incubator;

2. A person who, because of a mental disability, is unable to comprehend or respondappropriately to safety instructions from cabin crew,

3. A person with a mobility impairment so severe that the individual is unable to assistin his or her own evacuation from the aircraft,

4. A person who has both severe hearing and severe vision impairments, whichprevent him or her from receiving and acting on necessary instructions from cabincrew when evacuating the aircraft during an emergency.

Note: Refrain from using the words Deaf for a hearing impaired passenger, Blindfor a visually impaired passenger and Dumb for a speech impaired passenger.


21/220




Service/ Support Animals

A service/support animal (not considered as a pet) is an animal trained to assist anindividual with a disability. Service/support animals such as seeing eye dogs aretrained to assist the visually and /or hearing impaired passengers.

Service/Support animals will only be accepted on services to and f rom NorthAmerica and f rom the EU only, provided 48 hours advance notice has been given toEmirates. A service/support animal may be seated with a passenger with disabilities inthe aircraft cabin, if the animal can be accommodated without obstructing the maincabin aisle or emergency exit row.

A maximum of one guide dog is permitted to travel in the cabin at any given time.

Cabin crew are not required to provide care, food or special facilities for theservice/support animals. The care and supervision of these animals is solely the

responsibility of the passenger with a disability whom the animal accompanying.


22/220




Portable Electronic Devices (PED) On Board

1. Electronic Devices

When on board an aircraft, passengers and crew may not use any portable

electronic device that can adversely affect the performance of the aircrafts systemsand equipment. The Commander must require the switching-off/deactivation of anyPED if he believes it could adversely affect the performance of aircraft systems orequipment.

1.1. Prohibited Electronic Devices

The following devices that generate or operate via radio frequency signals must beswitched off from when the cabin doors are closed on departure until the cabindoors are opened on arrival:

1.1.1. AM/FM radios.1.1.2. VHF scanner receivers.1.1.3. Portable television sets.1.1.4. Radio controlled toys.1.1.5. Two way transmitters such as walkie talkies, amateur radios, citizen band

radios (CB), 49MHz transmitters etc.

1.2. Restricted Electronic Devices

The following devices shall be switched off below 10000 ft Above Airport Level(AAL) on departure and below 20000 ft AAL on descent (the critical phases offlight)

1.2.1 Personal computers/Organisers.1.2.2 Computer Games.1.2.3 CD, VCD, DVD players.1.2.4 Digital cassette tape recorders/players.1.2.5 Video recorder/Playback systems.1.2.6 MP3 players.1.2.7 Global Positioning System (GPS).1.2.8 Mobile Phones

Mobile phones must be switched off from engine start on departure until vacatingthe active runway after landing. The purser must determine when the aircraft isclear of the landing runway and then make a PA to permit the use of mobilephones.On aircrafts equipped with Aero Mobile system, mobile phone/device use ispermitted on selected routes above 20 000 feet. Please refer to the CMT where asticker will appear notifying crew whether the aircraft they are operating is soequipped. Where this notice appears the operating Purser should refer to the Aeromobile booklet which outlines operating procedures.


23/220




1.3. Electronic Devices without Operating Restrictions

The following devices may be operated at any time:

1.3.1 Emirates onboard installed equipment (handsets and deployable monitors

must be stowed for takeoff and landing).1.3.2 Personal medical devices - e.g. hearing aids, heart pace makers, personal

life support systems and electronic nerve simulators.1.3.3 Electronic watches.1.3.4 Electric shavers.

1.4. PED Interference Report

If interference to aircraft operation occurs and PED use is suspected as a cause, anentry shall be recorded in the Technical Log and an Air Safety Report filed detailingthe following:

1.4.1 Aircraft System(s) affected and nature of interference.1.4.2 Phase of Flight and time the problem occurred.1.4.3 Full description of the device including brand & serial number and any

peripherals attached.1.4.4 Seat number or location of this device on the aircraft.1.4.5 If possible, a Polaroid photograph of the PED.

1.5. Passenger Entertainment System

The Passenger Entertainment System (PES) has been designed to operate safelyand the certification authorities do not limit or restrict PES operation to any phase ofaircraft operation. Operation of the PES does not produce any sparks or highenergy radiation and uses less electrical power than cabin lighting. PES may beused on the ground during transit whenever transit passengers are on board,including during refuelling.

1.6. Electronic Cigarettes (E-Cigarettes)

The use of e-cigarettes is strictly prohibited onboard the aircraft.

2. Forward Facing Cameras

The Forward Facing Camera should normally remain switched ON at all times.When operational circumstances require the camera to be switched off the reasonsmust be recorded in the Captains Voyage Report.


24/220


Effective Date:

Section: Sub Section: Page: Issue:

INTENTIONALLY LEFT BLANK


25/220




Re-Fuelling With Passengers Embarking, On Board Or Disembarking

Additional precautions must be taken to ensure passenger safety and rapid egress in theevent of a fire or significant fuel spillage. These precautions involve the ramp agent, theengineer (a qualified ground crew), the Cabin Crew and the Flight Crew.

At least TWO passenger cabin doors on the main deck shall be designated andmade available for a possible passenger evacuation.

The designated doors shall be selected by the Flight Crew in liaison with theCabin Crew.

1. The Ramp Agent shall ensure that:

1.1 At least one flight crew member, the cabin crew and a ground engineer are attheir stations;

1.2 The ground areas beneath the doors designated for evacuation are kept clear;1.3 Where necessary, permission for re-fuelling when passengers are on board,

embarking or disembarking has been obtained from the airport authority;1.4 Passenger boarding or disembarkation is carried out in a controlled manner;1.5 When aircraft steps are in use, that passengers moved to and from the steps

are escorted clear of the re-fuelling zone.

2. The Flight Crew shall:

2.1 Establish communication with the Ground Engineer by a means that remains

available during refuelling;2.2 Inform Cabin Crew of the commencement and completion of fuelling, andindicate that fuelling has been completed by illuminating the Fasten Seat Beltsign;

2.3 Listen for a possible fire, or spillage warning from the Ground Engineer orCabin Crew;

2.4 Be prepared to initiate passenger evacuation, if necessary.

3. The Ground engineer shall:

3.1 Establish communication with the Flight Crew by a means that remains available

during re-fuelling;3.2 Inform Flight Crew of the commencement and completion of fuelling;3.3 Alert Flight Crew if a fire or spillage occurs.

4. The Purser shall:

4.1 Inform the Ramp Agent of the doors designated for evacuation;4.2 Inform the Cabin Crew of the doors designated for evacuation;4.3 Inform the Captain when boarding has commenced.4.4 Ensure that the cabin lights are set to 100% brightness.


26/220




5. The Cabin Crew shall :

5.1 Warn passengers not to smoke ( NO SMOKING sign must be ON);5.2 Instruct passengers to unfasten their seat belt and remain seated ( SEAT BELT

sign must be OFF);

5.3 Ensure that Exit signs are ON.5.4 Ensure that curtains are open and secured;5.5 Be at the stations of the exits designated for emergency evacuation and be

prepared for a possible evacuation.5.6 Ensure that the jet way or stairs intended for emergency evacuation are

unobstructed for a rapid egress of passengers.5.7 Ensure that ground servicing activities such as catering and cleaning inside the

aircraft does not create a hazard or hinder a possible emergency evacuation;5.8 Report the presence of fuel vapour inside the cabin, or any other hazards

associated with re-fuelling

Note: The arming of slides on doors designated for evacuation during re-fuelling isnot required unless evacuation using slides is commanded.


27/220




Fire

1. Description

Fire is a rapid oxidation with the production of heat and light. It requires three elements

to exist:

1.1 Fuel1.2 Oxygen1.3 Heat

Thus, forming the three sides of a triangle, called the fire triangle.

2. Classes of fire:

2.1 Class A Solid Example: paper, plastic, cloth2.2 Class B Flammable Liquids Example: oil, grease, perfume, alcohol2.3 Class C Electrical Example: ovens, coffee makers, IFE

3. Fire prevention

Cabin crew must take the necessary precautions to ensure fire is prevented. Thiscomprises of pre - flight checks of fire fighting equipment, a mental review of itsoperation along with situational awareness, communication and team work.

Advise the cockpit and alert other cabin crew members immediately of anyindication of smoke or fire in the cabin.

3.1 Cabin fire prevention

3.1.1 Do not place paper or plastic materials on or near any aircraft equipment thatgenerates heat, such as lit light bulbs.

3.1.2 Be aware of burning smells, immediately investigate and report.

3.2 Toilet fire prevention

3.2.1 Pre - flight check automatic fire extinguisher and smoke detectors.3.2.2 Check smoke detectors for obstructions.3.2.3 Ensure waste bin flaps and doors are closed.3.2.4 Check toilets regularly (at least every 15 minutes).


28/220




3.3 Galley fire prevention

3.3.1 Check inside of ovens and around inserts prior to switching on.3.3.2 Do not use microwave ovens, hot cups or ovens as a storage place for paper or

plastic supplies.

3.3.3 Switch oven off after use.3.3.4 Ensure hot cups contain water prior to switching them on.3.3.5 Do not leave galleys unattended for a long period of time (At least every15minutes).

3.4 Smoking regulations

Smoking is strictly prohibited on the aircraft; this includes the use of ElectronicCigarettes (e-cigarettes).

3.5 Circuit breakers

The circuit breaker will trip automatically when a predetermined electrical load isdetected. Once a circuit breaker trips, the affected electrical installation will bedeactivated.

Warning: Do not reset a tripped circuit breaker, this may cause more damage to theequipment and may affect other electrical equipment.

Cabin reports of tripped circuit breakers should be reported to the flight crewimmediately and entered into the log book.

4. Fire fighting

The cabin crew must be aware of the importance of taking immediate and aggressiveaction to determine the source of the smoke or fire.The cabin crew must:4.1 Immediately evaluate the situation4.2 Determine the source of the fire or smoke (if possible)4.3 Access the fire, if necessary4.4 Fight the fire, using the fire fighting equipment and or any other appropriate item

that is rapidly available ( eg. Non- alcoholic beverages such as tea, coffee, water or

juice).4.5 Smother the fire by using wet pillows or blankets.

5. Definition and description of the fire fighting roles

Fire fighting procedures require a team of at least three crew members, the fire fightingroles are defined as follows:

1. The Fire Fighter2. The back up3. The communicator


29/220




The three roles are performed simultaneously in order to optimize the fire fighting effort.

5.1 The fire fighter:

The first cabin crew who finds the fire becomes the fire fighter and must:

5.1.1 Obtain the nearest fire extinguisher.5.1.2 Alert other cabin crewmembers.5.1.3 Immediately locate the source of the fire.5.1.4 Fight the fire.

5.2 The back up:

The second cabin crew member to arrive at the scene becomes the back up fire fighterand must:

5.2.1 Provide extra fire fighting equipment.5.2.2 Be prepared to take over the fire fighting role if required.5.2.3 Support and coordinate the fire fighting effort.5.2.4 Remove flammable material from the area.

5.3 The communicator:

The third cabin crew member to arrive at the scene becomes the communicator; thiscabin crew member must inform the flight crew about the fire by giving the followinginformation:

5.2.1 State their name and location5.2.2 Location of the fire5.2.3 Severity density of the smoke or fire (colour, smell and how it is affecting the

passengers)5.2.4 Number of Halon extinguishers used.5.2.5 Maintain communication link between the cabin and the flight crew, via the

nearest available interphone to the fire fighting scene.5.2.6 Provide the flight crew with an accurate description of the fire fighting progress

(is the fire on or off)5.2.7 The cabin situation example; passengers reactions.

5.4 Other cabin crew roles:

Other cabin crew members who are not directly involved in the fire fighting effort, will berequired to provide assistance.

5.4.1 Crowd control.5.4.2 Remove portable oxygen bottles from the area.5.4.3 Bring additional equipment for the fire fighters.


30/220




If excessive Smoke or Fumes remain in the cabin

5.4.4 If possible move passengers away from the affected area.5.4.5 Distribute wet towels to passengers and instruct them to cover their nose and

mouth, bend down at armrest level and breath normally and breath normally.

5.4.6 If passenger requires therapeutic oxygen, it should be administered away fromthe contaminated/smoke area.

5.4.7 Avoid opening the flight deck door, unless absolutely necessary.

After any fire or smoke occurrence, one crew member should be assigned to monitorthe affected area for the remainder of the flight and should regularly report to thePurser.

6. Lavatory fire and smoke

Use the back of the hand on the lavatory door to assess the severity of the fire.

6.1 Cool Door (The fire is either contained or at an early stage)

6.1.1 Crouch down to minimize fire and smoke threat.6.1.2 Open door slowly 1" to 2 " inches using the door or bulk head as protection.6.1.3 Enter the lavatory and keep low below the smoke level6.1.4 Locate the fire source and use the Halon extinguisher6.1.5 Check all surrounding area for secondary fires6.1.6 Dampen material area with water when appropriate.

6.2 Hot door(Fire is severe and at a critical stage)

6.2.1 Crouch down to minimize fire and smoke threat.6.2.2 Open door slowly 1" to 2 " inches using the door or bulk head as protection.6.2.3 Position fire extinguisher at your eye level.6.2.4 Discharge one entire Halon extinguisher inside the lavatory and close the

door.6.2.5 Another crew member (back up) will don the smoke hood, enter the lavatory

with a Halon extinguisher, locate the source of the fire and fight the fire.6.2.6 Check all surrounding area for secondary fires.

6.2.7 Dampen material area with water if appropriate.


31/220




7. Oven Fires

7.1 Close oven door (fire may self extinguish)7.2 Switch off the current.7.3 Take the nearest available Halon Extinguisher.

7.4 Open oven door slowly (to investigate if flames are present)7.5 Use Halon extinguisher and close door.7.6 Repeat steps if necessary7.7 Check for secondary fires and monitor area

7.1 Oven Smoke

7.1.1 Close oven door.7.1.2 Switch off the current.7.1.3 Take the nearest available Halon extinguisher.

7.1.4 Open oven door slowly (to investigate).7.1.5 Close oven door if no fire is present.7.1.6 Stand by with Halon extinguisher.7.1.7 Monitor area.

8 . Hatrack Fire

Use the back of the hand on the hatrack to locate location of fire(position yourself ifpossible at opposite side/end of the fire)

8.1 Open hatrack (to investigate if flames are present)8.2 Use halon extinguisher and close hatrack8.3 Repeat steps if necessary8.4 If the fire is extinguished, locate source and remove object ( if possible

dampen area "latent heat" with towels)8.5 Check for secondary fires and monitor area.

9. Waste Bin Fire

9.1 Use water or any non flammable liquid9.2 Use Halon extinguisher. Ensure that the discharge force does not scatter

the contents outside the bin

10. Electrical Panel/Light Fixtures Fires

10.1 Switch off the current.10.2 Use Halon extinguisher.


32/220




11. Electrical Panel/Light Fixtures Smoke

11.1 Switch off the current.11.2 Stand-by with Halon extinguisher.

12. Seat Fires

The class of fire will determine how a passenger seat smoke or fire is dealt with. Thesource of the smoke or fire may come from the IFE (In flight Entertainment) screen or fromthe seat boxes located under the passenger seats.

If the fire is easily identified as a Class A

12.1 Smother with a blanket.12.2 Use water or any non flammable liquid or12.3 Use a Halon extinguisher.

If the source of the fire is from an electrical origin (IFE):

12.4 Switch off the current12.5 Use Halon Extinguisher

If there is smoke present but no fire:

12.6 Switch off the current12.7 Stand by with a Halon extinguisher

13. Location of IFE Master Power Suppl ies(including GSM system on A340-500and B777)

A330/A340-300 (MAS System): Master Power switch is located at the VCC.

A340-500 (MAS 3000 I System): Master Power PAX SYS switchis located in the VCC upper left hand corner.

777 (MAS 3000 I System): Master Power switchis locatein the VCC upper left hand corner.

B777 (MAS System): Master Power is located inside the VCC.

Note:After incident do not reset circuit breakers or switch on IFE power


33/220




14. Lithium battery Fires

Many Portable Electronic Devices (PEDs) are powered internally by Lithium Ionbatteries. Lithium batteries may malfunction and overheat causing i.e. a laptop batterypack to catch fire. The battery pack normally contains around 6 to 9 battery cells whichcan explode and start burning when overheated causing other cells to do the same

when heat is transferred from one cell to the other.

The following guidelines must be followed when handling fire from lithium batteries inportable electronic devices (PEDs):

14.1 Carry out the fire fighting drills and inform the captain immediately.

14.2 Remove external electrical power from device (if the device was pluggedinto the aircraft power supply).

14.3 Do not attempt to pick up or move a smoking or burning electronic device.

14.4 Use Halon fire extinguisher to put out the fire and prevent spread toadjacent flammable materials.

14.5 Douse the electronic device with water or other nonalcoholic liquids for atleast 15 seconds to completely cool cells and prevent additional cells fromreaching the thermal runaway. (Thermal runaway is an electrochemicalreaction that causes a battery to overheat and possibly explode.)

14.6 Water should not be used on, or in the immediate vicinity of, any other

piece of electrical equipment.

14.7 Do not use ice, dry ice or other covering materials; this will insulate theelectronic device making it more likely that more cells will reach thermalrunaway.

14.8 when deemed safe to be picked up and moved, consider submerging theelectronic device in an empty bin filled with water or nonalcoholic liquids,

14.9 Turn the PED power off, if the device was previously plugged in, until theaircrafts system can be determined to be free of faults.


34/220




Halon Fire Extinguisher (Kidde)

Pre-flight Check:

15.1 Ensure availability at respective stations.15.2 Pressure gauge pointer is in the green band.15.2 The ring pin is in place through the handle and the lever.15.3 Seal intact.

Operation:

15.4 Pull and twist ring pin to break plastic seal.15.5 Hold extinguisher upright with hand under handle

and thumb on top of lever.15.6 From a distance of 6 to 10 feet, direct the nozzle

towards the base of the fire source.15.7 Squeeze the lever downward with thumb.15.8 Spray at the base of the flame in quick side to side motion.

Limitation:

Hold within 60 degrees of vertical

Note:

1. The extinguisher stream will shoot over a 10 foot distance.

Use:

1. Primarily used on flammable liquid (class B) and electrical fires (class C)But can also be used on fabric and paper (class A)

2. All kinds of cockpit fires

Ring Pin

Lever

Handle

Discharge Nozzle

Pressure Gauge

Seal


35/220




16. Lavatory automatic fire extinguisher and smoke DETECTORS (A330)

Refer to: Section 400Sub Section 415Page 01, 02, 03

17. Lavatory automatic fire extinguisher and smoke detectors (B777)

Refer to: Section 500Sub-Section 513Page 01, 02, 03

18. Lavatory automatic fire extinguisher and smoke detectors (A340)

Refer to: Section 600Sub-Section 615Page 01, 02, 03


36/220




19. The Puritan Smoke hood (PBE)*

Description

Single use, self contained closed circuit breathing apparatus. Designed to protectwearers respiratory system and eyes when fighting in-flight fires.The smoke hood is a Protective Breathing Equipment (PBE)

Pre-Flight Check

19.1 Ensure availability at respective stations.

19.2 Red Seal intact or tamper indicator in place.

Operation

19.3 Grasp the red access handle and pull forcibly, the seal will break.

19.4 Pull sharply on the red tag to tear open the vacuum sealed foil bag.19.5 Pull PBE* out of the vacuum sealed foil bag and shake hood to open.19.6 Place both hands inside the neck seal opening with palms facing each other.

19.7 With head bent forward, guide the PBE* neck seal over the top of the head anddown over the face.

19.8 Grasp the adjustment straps and pull forward sharply to activate the starter candle.


37/220




19.9 With strap still in hand and head bent forwards, pull back to secure the oronasal mask conehigh on the nose for a tight seal.

19.10 Pull the protective neck shield down to cover the collar and upper shoulder area.

Note: The unit will provide a 15 minute supply of oxygen.

A speaking diaphragm is installed in the oronasal mask cone to enhance communication. Failure of the starter candle, an additional sharp pull on the strap may be sufficient to

actuate the device. If the device still fails to actuate, sticking the fingers into the neck seal to allow a large lung

inhalation, may be required to enable suff

Documents

300 - General Safety