3 Rivers wants to thank you for your patience as we work through the COVID-19 pandemic. We know we have been asking a lot of you lately—whether that’s by doing business with us online and over the phone instead of coming into the ofﬁce or self-installing Internet equipment (sometimes with a little help ─ we’ve had several customers pick up equipment left by their front door and install it by following instructions from a tech communicating via cell phone outside the window!). We are still sending technicians into homes, following best practices for proper hygiene and social distancing. We ask for your help in following the same procedures while we’re in your home. Initially, we were being very cautious and even paused Fiber-to-the-Home cutovers. Now that we have a process in place for in-home work, we plan to start up FTTH cutovers again soon, where safe. We will continue in-home work, as long as both the technician and customer feel safe. However, this could change rapidly, so please check 3rivers.net under the COVID-19 Updates link or visit us on Facebook for the latest information. We also want to send a big thank you to all the medical professionals, ﬁrst responders, grocery store workers and everyone else who is working to get us through this pandemic. And a special shout out to teachers who are keeping our kids on track! We appreciate everything you’re doing! If you have any questions or concerns about anything involving your phone and Internet service, please don’t hesitate to call (467-2535/800-796-4567) or email ([email protected]). 467-2535 • 800-796-4567 • [email protected] • 3rivers.net

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Page 1: 3 Rivers wants to thank you for your patience as we work through …3rivers.net/sites/default/files/attachments/[nid]/3 Rivers COVID-19... · 3 Rivers wants to thank you for your

3 Rivers wants to thank you for your patience as we work through the

COVID-19 pandemic.We know we have been asking a lot of you lately—whether that’s by doing business with us online and over the phone instead of coming into the office or self-installing Internet equipment (sometimes with a little help ─ we’ve had several customers pick up equipment left by their front door and install it by following instructions from a tech communicating via cell phone outside the window!).

We are still sending technicians into homes, following best practices for proper hygiene and social distancing. We ask for your help in following the same procedures while we’re in your home. Initially, we were being very cautious and even paused Fiber-to-the-Home cutovers. Now that we have a process in place for in-home work, we plan to start up FTTH cutovers again soon, where safe.

We will continue in-home work, as long as both the technician and customer feel safe. However, this could change rapidly, so please check 3rivers.net under the COVID-19 Updates link or visit us on Facebook for the latest information.

We also want to send a big thank you to all the medical professionals, first responders, grocery store workers and everyone else who is working to get us through this pandemic. And a special shout out to teachers who are keeping our kids on track! We appreciate everything you’re doing!

If you have any questions or concerns about anything involving your phone and Internet service, please don’t hesitate to call (467-2535/800-796-4567) or email ([email protected]).

467-2535 • 800-796-4567 • [email protected] • 3rivers.net