CHAPTER 4

CASE STUDY

4.0 Introduction

In this chapter, it will explain more about the case study which is three(3)

foodservices/cafeteria in UiTM Shah Alam. All facilities at each institution in Malaysia

including UiTM Shah Alam need to be managed well by facility management unit who

are responsible to maintain the criteria and function of it facilities. There are a lot of

facilities with different function in one education institution and need a very strong

management to handle those facilities. It is because as a students who live and studies in

universities need a fully facilities for their convenience.

4.1 Universiti Teknologi MARA Shah Alam

Universiti Teknologi MARA is the one of the public education institution for

student started in the November 1956 but in August 1999, our Prime Minister of

Malaysia, YAB Dato’ Seri Dr. Mahathir Mohamad changed the name of Institut

Teknologi MARA (ITM) to Universiti Teknologi MARA (UiTM). This university which

is main campus located in Seksyen 1, Shah Alam, Selangor as location for education. All

facilities in the university managed by UiTM Facilities Unit including facilities in

hostels, faculties, transportation and so on.

In this research, there are three (3) foodservices/cafeteria of hostels located in

UiTM Shah Alam which is Kolej Anggerik, Kolej Perindu and Kolej Seroja. The details

about foodservices/cafeteria and facilities provided in the foodservices/cafeteria as

below:

4.1.1 Case study 1: Foodservices/cafeteria Kolej Anggerik

Foodservices/cafeteria Kolej Anggerik is the only cafeteria which not

detached with others building which is office, resident blocks and others compared to

cafeteria in Kolej Perindu and Kolej Seroja. It is located in the middle between residential

blocks. Beside that, it is also near to the Faculty of Architecture, Planning and Survey

(FSPU) and Pasukan Latihan Pegawai Simpanan (PALAPES). It is only take about 5

minutes distance with car to the main road of Seksyen 7, Shah Alam which is easily

accessible from cafeteria.

This cafeteria is the one of important facilities towards hostel’s resident because

Kolej Anggerik is a placement for girl students and they are students of Faculty of

Architecture, Planning and Survey. The maximum number of college students in Kolej

Anggerik is about 800 people consisting of 200 students rooms include 6 residential

blocks namely It is become the one of cafeteria that students focus when they want to buy

their foods.

residential blocks , namely Block A1 , A2 , A3 , AB1 , AB2 and AB3 . The charge for a single room is a total of 4 students .

Figure 4.1: Case study 1 (Foodservice/cafeteria Kolej Anggerik)

Source: Authors’ research (2015)

4.1.1.1Background

a) Location Plan

Figure 4.2: Foodservice/cafeteria Kolej Anggerik

located in the middle of hostel’s blocks

Source: maps.google.com

b) Background

Foodservice/cafeteria

name

: Kafeteria Kolej Anggerik

(Currently take over by contractor: SA Kafeteria)

Address : B0116B, Jalan Bijak, Kolej Anggerik

Owner : UiTM Shah Alam

Development size : 677.05m2

Project component : 1 unit building complete with basic facilities.

Years of operation : Not available

Zone : H

4.1.2 Case study 2: Foodservices/cafeteria Kolej Perindu