3. Maintenance Organization

3. Maintenance and Engineering Organization

04/08/231

AIRCRAFT MAINTENANCEการซ่�อมบำารงอากาศยาน

(437309)

SAMRIT R.

2

ความหมายของ Organization

Bernard,Mooney,Sherwood-บำคคล 2คนข��นไป มาทำางานร�วมก�น เพื่��อให บำรรล ว�ตถุประสงค% ทำ&�กาหนดไว

Hicks, Urwick- เป)นกระบำวนการ จั�ดโครงสร าง หร�อ การแบำ�งงานเป)น ประเภทำต�าง ๆ แล ว มอบำหมายความร�บำ ผิ0ดชอบำให แก�สมาช0ก ดาเน0นการปฏิ0บำ�ต0ให บำรรลเป3าหมาย

Katz,Kahn-ระบำบำเป4ดทำ&�ม&การ เปล&�ยนแปลงให สอดคล องก�บำ สภาพื่แวดล อม

04/08/23SAMRIT R.

3

Organization

กล�มของบำคคล

- การสื่��อสื่าร- การรวมม�อรวมใจ- การม�เป้�าหมายรวมก�น- การม�กฏระเบี�ยบี

โครงสร างของความส�มพื่�นธ์%

ระบำบำสื่ภาพแวดล้�อม

Input --> Proces --> Output- แรงงาน - เทคน#ค - ผล้#ตภ�ณฑ์(- ท)น - ว#ธี�การ - การบีร#การ- ข้�อม,ล้- เคร��องม�อ

กระบำวนการ- ม�การด-าเน#นงานอยางม�ความตอเน��อง,รวดเร.ว,ถู,กต�อง,ป้ระหย�ด

* ก-าหนดเป้�าหมาย * การแบีงงาน

(หล้�กเล้��ยงความซ้ำ-1าซ้ำ�อน)

การจั�ดการ- แบีงงานก�นท-าตาม ความสื่ามารถู- ก-าหนดอ-านาจหน�าท��, ความร�บีผ#ดชอบี

04/08/23SAMRIT R.

4

Organization Objective (ว�ตถุประสงค%)

ทำางเศรษฐก0จั- ทำากาไรส8งสด

การให บำร0การ- สร างความพื่�งพื่อใจั ให ล8กค า- ความสามารถุใน การแข�งข�น

ทำางด านส�งคม- ช�วยเหล�อส�งคม- จัร0ยธ์รรมทำางธ์รก0จั

04/08/23SAMRIT R.

Formal Organization (องค(การเป้3นทางการ) Informal Organization (องค(การไมเป้3น

ทางการ)

Accountable Manager C.E.O.

Accountable Manager C.E.O.

TechnicalDirector

TechnicalDirector

Flight Operations Director

Flight Operations Director

Ground OperationDirector

Ground OperationDirector

04/08/235

SAMRIT R.

1) หล้�กการแบีงงานก�นท-าตามความถูน�ด (Specialization of Work)

2) หล้�กการม�ผ,�บี�งค�บีบี�ญชาคนเด�ยว (Unit of Command)

3) หล�กขนาดของการควบำคม (Span of Control)

4 ) หล้�กอ-านาจหน�าท��แล้ะความร�บีผ#ดชอบี (Authority and Responsibility)

04/08/236

SAMRIT R.

Accountable Manager

Accountable Manager

Flight OperationsFlight Operations TechnicalTechnical

Accountable Manager

Accountable Manager

Flight OperationsFlight Operations TechnicalTechnical

โครงสร างแบำนราบำ

โครงสร างส8งช�น

04/08/237

SAMRIT R.

CEO/Accountable manager


Ground Operations

Ground Operations

Flight Operations

Flight Operations

Technical Technical

04/08/238

SAMRIT R.

EngineEngineAirframeAirframe PropellerPropeller



04/08/239

SAMRIT R.

N. American Regions

N. American Regions

Pacific Regions

Pacific Regions

Europe Regions

Europe Regions

Australia Regions

Australia Regions



04/08/2310

SAMRIT R.

RivetingRivetingCuttingCutting WeldingWelding



04/08/2311

SAMRIT R.

American Airlines

American Airlines

QantasAirlines

QantasAirlines

LufthansaAirlines

LufthansaAirlines

China Airlines

China Airlines



04/08/2312

SAMRIT R.

Production & PlanningManager

Production & PlanningManager

“C-Check”Project

Manager

“C-Check”Project

Manager

Maintenance OperationsManager

Maintenance OperationsManager

Quality Assurance Manager

Quality Assurance Manager

Marketing

Finance

Production

Director of TechnicalDirector of Technical

04/08/2313

SAMRIT R.

Span of control

Grouping of similar functions

Separation of production and

oversight functions

Organization Structure Concept in Aviation

Maintenance

04/08/2314 SAMRIT R.

The Maintenance & Engineering Organization

There are 3 basic concepts for mid-sized airline underlying the structure; 1. Concept of Span of control (หล้�กข้นาดข้องการควบีค)ม ) 2. Grouping of similar functions (พ#จารณาตามหน�าท�� ) 3. Separation of production and oversight functions; from the oversight functions of inspection, control and , monitoring (Quality assurance, Quality control, Reliability and safety)

04/08/2315 SAMRIT R.

Airlines Organization (mid-size)

04/08/2316 SAMRIT R.

Organization Structure

04/08/2317

VP Maintenance &

Engineering

Technical Services

Maintenance Program

EvaluationMateriel

Shop Maintenance

Aircraft Maintenance

Engineering Hangar Engine Purchasing Quality Assurance

Computer

Publication

Training

Planning Line

MCC

Avionics

Mechanical

Structures

Stores

Inventory

Receiving

Quality Control

Reliability

Safety

SAMRIT R.


04/08/2318

Director of Technical Services

EngineeringComputer Support

Technical Publications

Technical Training

Production Planning &

Control

SAMRIT R.

Technical Services Department

04/08/2319

Engineering department High degree of expertise, any and all specialties within the

aircraft's technical realm: power plant, structures, avionics, aircraft performance, and systems (hydraulic, pneumatic, etc.)

Development of the maintenance program (tasks, intervals, schedules, blocking, etc.)

Establishing the technical policies and procedures of M&E Units

Evaluation of A/C and facilities (new aircraft, used A/C, new hangars, maintenance shops, storage facilities, buildings, etc.)

Oversight and evaluate of the incorporation of SBs and SLsAssistance in Troubleshooting difficult problemEvaluation of maintenance problems determined by

the reliability program and for problems Issuance of EOSAMRIT R.

Technical Service Department

04/08/2320

Production planning and controlPlanning activities related to maintenance

and engineering (short, medium, and long term)

Establishment of standards for man-hours, materiel, facilities, tools, and equipment

Work schedulingControl of hangarsOn-airplane maintenance;Monitoring of work progress in the support

shops

SAMRIT R.


04/08/2321

TrainingResponsible for curriculum, course development,

administration, and training records for all formal training attended by the M&E unit's employees.

Coordinates any training required outside (vendor training)

Coordinates with line and hangar maintenance personnel for the development of on-the-job training and remedial or one-time training activities

Establish new and special training courses to meet the needs of the airline (problem investigation by reliability, new equipment or modifications, or the addition of aircraft types to the fleet)

SAMRIT R.


04/08/2322

Technical publications;Responsible for all technical publications used by the

M&E organization.Keeps a current list of all documents received

from manufacturers and vendors as well as those produced in-house by the airline.

Ensuring that appropriate documents and revisions are distributed to these various work centers.

Responsible for maintaining the main technical library and any satellite libraries within the airline's system, including those at out stations.

SAMRIT R.


04/08/2323

Computing services;Responsible for the definition of the M&E

organization's computing requirements. Selection of software and hardware to be

used, with usage information and requirements inputs from the individual units.

Training of maintenance, inspection, and management personnel on computer usage.

Provide continuing support to the using organizations.

SAMRIT R.


04/08/2324

Director of Aircraft Maintenance

Hangar Maintenance

Maintenance

Control Center

GSE & Facilities

Support Shops

Ramp & Terminal

Outstations

Line Maintenance

SAMRIT R.

A/C Maintenance

Heavy Maintenance Activities

Heavy checks normally consist of:System functional checkVisual inspection and NDT (Ultrasonic, x-ray,

isotope, dye-penetrant, etc.)Removal of access panelsRemoval of major components to gain accessesParts/components replacement Structural inspection and repairStructural modificationZonal inspection

04/08/2325SAMRIT R.


04/08/2326

Hangar maintenanceResponsible for compliance with the airline's policies

and procedures relative to all work done on the aircraft in the hangar,ModificationsEngine changes"C" checks (and higher)Corrosion controlPaintingVarious support shops (welding, seat and interior

fabric, composites, etc.) Ground support equipment.

SAMRIT R.

Heavy Maintenance

04/08/2327 SAMRIT R.


04/08/2328

Line MaintenanceResponsible for compliance with the airline's policies

and procedures relative to the work done on the aircraft on the flight line while the aircraft is in serviceTurnaround maintenance and servicingDaily checksShort interval checks (less than "A" check interval),

and "A" checks. SometimesSimple modificationsPerform line maintenance activities for other airlines

under contract

SAMRIT R.

04/08/2329 SAMRIT R.

Line Maintenance


04/08/2330

Maintenance Control Center MCC- Responsible for keeps track of all aircraft in flight and

at outstations. - All maintenance needs of these vehicles are

coordinated through the MCC- MCC also coordinates downtime and schedule change

with the flight department.

SAMRIT R.


04/08/2331

Director of Shop

Maintenance

Engine ShopsMechanical

ShopsElectrical

ShopsAvionics

Shops

Engine shopsMaintenance and repair done on the organization's engines and auxiliary power units (APUs). May be a separate engine shop for each type

Electrical and electronics (avionics) shops

All off-aircraft maintenance of electrical and electronics components and systemsMay be several shops (radio, navigation, communications, computers, electric motor-driven components, etc.)

Mechanical component shops Mechanical components: actuators,

hydraulic systems and components, aircraft surfaces (flaps, slats, spoilers), fuel systems, oxygen. pneumatics, etc.

Structures Maintenance and repair of all aircraft

structural components, includes composite material as well as sheet metal and other structural elements.

SAMRIT R.


04/08/2332

Director of Materiel

Inventory Shipping & Receiving

PurchasingStores

- Purchasing Buying parts and supplies and tracking

these orders through the system. Handling warranty claims and contract repairs.

- Stores Storage, handling, and distribution of parts

and supplies used by the maintenance personnel in line, hangar, and shop maintenance activities

- Inventory controlEnsuring that the parts and supplies on hand are sufficient without tying up excessive funds in nonmoving items and without running out of stock too soon or too often for commonly used items.- Shipping and receivingPacking, waybill preparation, insurance, customs, etc. for outgoing materials as well as customs clearance, unpacking, receiving inspection, tagging, etc. for incoming materials.

SAMRIT R.

Material

04/08/2333

- PurchasingBuying parts and supplies and tracking these orders through

the system. Handling warranty claims and contract repairs.- StoresStorage, handling, and distribution of parts and supplies used

by the maintenance personnel in line, hangar, and shop maintenance activities

- Inventory controlEnsuring that the parts and supplies on hand are sufficient

without tying up excessive funds in nonmoving items and without running out of stock too soon or too often for commonly used items.

- Shipping and receivingPacking, waybill preparation, insurance, customs, etc. for

outgoing materials as well as customs clearance, unpacking, receiving inspection, tagging, etc. for incoming materials.

SAMRIT R.

04/08/23 34

Director of Maintenance

Program Evaluation

Quality Assurance

Maintenance Safety

ReliabilityQuality Control

Quality Audits

Standards

Technical Records

Data Collection

Preliminary investigation

Issue alert notices

Monitor results

Safety Program

Safety Equipment

Health Matters

A/C Inspection

Shop Inspection

Materiel Inspection

NDT,NDI, & Calibration

SAMRIT R.

Quality assurance› Assuring that all units of M&E adhere to the company

policies and procedures as well as FAA requirements› Sets the standards for the M&E operation › QA auditors ensure compliance to those standards

through yearly audits› Auditing outside suppliers and contractors for

compliance with the company's, as well as the regulatory authority's, rules and regulations

04/08/23 35SAMRIT R.

Quality control› Conducting routine inspections of maintenance and

repair work› Certifying maintenance and inspection personnel, and

management of the required inspection items (RIIs) program

› Identification of RIIs› Certification of specific personnel authorized to inspect

and accept the work› Calibration of maintenance tools and test equipment › Performs or oversees the nondestructive testing and

inspection (NDT/NDI) procedures.

04/08/23 36SAMRIT R.

Reliability Conducting the organization's reliability program Ensuring that any problem areas are promptly addressed Data collection and analysis, identification of possible

problem areas Publication of the monthly reliability report.

Safety Developing, implementing, and administering the safety

and health related activities within the M&E organization Handling all reports and claims regarding M&E safety

issues

04/08/23 37SAMRIT R.

Contract Maintenance

04/08/2338 SAMRIT R.

Contract Maintenance

Contractors may perform maintenance under two different sanctioned methods: an individual aircraft maintenance technician’s (AMT) certificate (license) or under an air agency certificate known as an approved maintenance organization (AMO) or aeronautical repair station.

While there are many capable individual AMTs working on corporate aircraft, it is difficult to beat the advantages of a repair station. A properly certificated repair station has the advantage of written minimum personnel qualifications, supervisory methods, quality control programs, and a higher level of surveillance from the national regulatory greater for an AMO.

04/08/2339 SAMRIT R.

Maintenance Agreement

Airlines shall ensure a maintenance agreement has been executed with each maintenance organization that performs maintenance functions for the airlines; such maintenance agreement shall;

- specify all maintenance requirements and define all tasks to be performed;

- comply with the procedures governing maintenance arrangements, as specified in the GMM/MCM/TPPM.

04/08/2340 SAMRIT R.

Approved Maintenance Organization (AMO)

04/08/2341 SAMRIT R.

FAR 121 Organization

04/08/23 42SAMRIT R.

FAR 135 Organization

04/08/23 43SAMRIT R.

Vice PresidentOperations

Engineering ManufacturingQuality

AssuranceTechnicalServices

COMPANY ORGANIZATIONAL STRUCTURE

DocumentControl

Certification

Finance

Purchasing

Quality Control

PrototypeEngineering

ProductionPlanning

Wire Shop

Metal Shop

Paint Shop

Shipping

Inventory

Receiving

Design &Development

Service Bulletins

CustomerOrdered Changes

ProductionIllustrations

ProgramManagement

Sales &Marketing

IT

Facilities

HumanResources

ManagementRepresentative

Directors

04/08/23 44SAMRIT R.

FAA Part 145

(Repair Stations)

Organization

04/08/23 45SAMRIT R.

Sample

The End

04/08/2346 SAMRIT R.

Documents

3. Maintenance Organization