3. Customs Examination Area (CEA)

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• Vision and Future Aspiration

Royal Malaysian Customs Department

• Scope and Features

Overview & Introduction of uCustoms

• NTC: National Targeting System

NCC: National Clearance Center

CEA: Customs Examination Area

CCC: Customs Consultation Center

Strategic Centers

Project Implementation

Outcome










Strategic Centers


Outcome


Royal Malaysian Customs Department Vision

4

Improves rating on trading across

borders

Improves world ratings and standards

Exhibits transparency

Surge RMCD integrity

Towards World Class Customs Administration


Future Aspirations

1. People

• Increased productivity• Capability and knowledge development

• Specialisation of skill sets

• Effective, accurate and efficient processes

• Adopt world standardised processes2. Process

• Automated paperless processes

• Increased efficiency • Integrated processes and functions

3. Technology


Ports and Free Zones

Authorities

Banks

Traders

Airlines / Ship

Agents

Customs Border Regulatory

Agencies (CBRA)

Single Window

DagangNet

Sistem Maklumat Kastam

(SMK)

Customs

Processing

Revenue

Collection

Risks Management

(CVI)

Targeting System

Enforcement & Intelligence

(PRISKA)

Risks Intelligence

Revenue

Management System

(RMS)

Revenue Reporting

Sales & Services

Tax

Customer Care

DagangNet CarelineRMCD Stations

RMCD States

RMCD HQ

RMCDDagangNet

Enforcement

Customs Today


*Source: Oxford Dictionary

What does uCustoms mean?

The “u” stands for “Ubiquitous” which is defined as “Present, accessible and, or found everywhere*”

uCustoms is a fully integrated, Customs modernized solution that delivers ONE ‘Single Window’ for an end-to-end customs related processes .

Definition


8

Auto Gate Systems

Customs Management Revenue Collection

Excise Enforcement

Airlines/Ship AgentsPorts Authority

Bank

CBRA

Payment Instructions Manifest;

Clearance License Data;Approvals

Manifest;Clearance

Trading Community

Cargo Targeting

Vessel Targeting

RMCD Stations

RMCD States

RMCD HQ

Customs Single Window

Customer Care

National Targeting Center (NTC)

Executive Information System

Knowledge Management

Declarations

Future uCustoms System high level architecture


How will uCustoms impact me?

Automation of manual processes

Consistent operating procedures

Ease of information/ data sharing

National Single Window

Cost savings on transactions

Enable working remotely










Strategic Centers


Outcome


uCustoms ScopeCovers 8 main clusters of Customs operations

1. Registration & Licensing

4. Control & Prevention

2. Clearance

5. Revenue & Accounting

3. Audit & Enforcement

6. Knowledge Management

7. System Management

8. Technology


Single Portal

Business Layer

Presentation Layer

PENDAFTARAN DAN PELESENAN AUDIT DAN PENGUATKUASAAN

License

ExciseOil & Gas

Audit

Inspection &

Evaluation

InvestigationRegistration Warehouse

Port Action

Storage

Dispose

PELEPASAN

PUNGUTAN HASIL

PENGURUSAN SISTEM

Declaration COOPermit

Tariff

Manifest

TrackingClearance Valuation Classification

GuaranteePayment Claim ABT Accounting

Admin

Complaint

Network Audit Trail

Maintenance

Exemption

KAWALAN DAN PENCEGAHAN

TargetingRisk ManagementProfiling

KOLABORASI

MAKLUMAT

Notification

Customer Care

Business Analysis

Data Exchange

Reporting

Knowledge Bank

Secure Comm

TEKNOLOGI

Data Warehouse

/ Data Mart

Public Key Infrastructure

Non-Intrusive Inspection

Tracking Seal

High Level Architecture uCustoms

Communication Devices

Private Org. / Individual Govt. Org.

Services Provider

SP 1 SP 2

Freight

ForwarderPort OperatorShipping Agents Cargo / Transport Agents FZ/Port Authorities National /

International

Bank / Insurance

Company MOF MITI Customs National /

International G2G

External

Government

System

CBRA LHDN

Intelligent Operation

Logistic

Auto Gate

Appeal

Billing

DirectTraderInput

SystemTo

System

SystemTo

System

DirectAgencies

Input

Integration Layer

Secure FTP Web Services

SP n

uCustoms Scope


uCustoms salient features

Single Gateway Multiple Channel

Single Sign-On (SSO)Integrated Application Systems

End-to-end SolutionComply With International Standards

Public Key Infrastructure (PKI)

Access through an integrated network1Gov*Net

Community Based


Significant Changes in uCustomsM

anif

est

• Pre arrival Manifest

• 24 hours before arrival by Sea

• 2 hours before arrival by Flights Se

lf D

ecl

arat

ion • Self

declaration and assessment

• Embedded Integrated Tariff

• Appoint Agents or Service Providers

• Integrated system with selected agencies

Ris

k A

sse

ssm

en

t • Risk Management System driven

• Code: Red, Yellow and Green D

uty

Pay

me

nt • Online

payment

• No payment counters except for Passengers

Ph

ysic

al R

ele

ase

• Using the QR code pass gates

• Physical inspection using online appointment

• Physical inspections via SIAT ( Single Inter-Agency Taskforce)










Strategic Centers


Outcome


uCustoms Strategic Centres

1. National Targeting

Centre (NTC)

2. National Clearance

Centre (NCC)

3. Customs Examination Area (CEA)

4. Customs Consultation Center (CCC)


Main functions:

Collection, sharing and provision of

information

Centralised analysis on information from Scanning Machines

and CCTVs

Analysis and risk assessment on

profiling and ranking

Determine NCC immediate actions

Tracking and reporting

Database Centre for information Circulations

1. National Targeting Centre (NTC)


• 24 hours 7 days a week remotely control strategic centre for self-

declaration business assessment and clearance for low-risk

acknowledgment and handles medium and high risks declaration.

• Responsible for the manifest balancing centre

• The information will then be reviewed, assessed and refer to the respective

stations.

2. National Clearance Centre (NCC)


• Complex for cargo clearance inspections at all entrance and exits managed by the Special Inter Agency Taskforce (SIAT)



CEA workflow Process


2. CEA3. Auto release

gate1. Scanning area

Export flow

3. Auto release

gate1. Scanning area2. CEA

Import flowExport flow


SELANGOR•Pelabuhan Utara (Northport)

•Pelabuhan Barat (Westport)

•Pelabuhan Selatan (Southport)

•Pelabuhan Asaniaga

JOHOR•Pelabuhan Tanjung Pelepas

•Pelabuhan Pasir Gudang

•BSI, JB

SABAH•Pelabuhan Sepanggar

PULAU PINANG•North Butterworth Container Terminal(NBCT)

•Butterworth Container Terminal (BWCT)

KLIA•Import/Eksport & Zon Perdagangan BebasKuala Lumpur International Airport

PAHANG•Pelabuhan Kuantan

SARAWAK•Pelabuhan Senari

PERLIS•Kompleks Kargo Padang Besar

KEDAH•Kompleks Kargo Bukit Kayu Hitam

KELANTAN•Kompleks Kasrgo Rantau Panjang

PERAK•Pengkalan Hulu

Locations: 17 Customs Examination Areas (Phase I)


4. Customs Consultation Centre (CCC)

Call: 1-300-888-500










Strategic Centers


Outcome


IMPLEMENTATION OF UCUSTOMS


uCUSTOMS Project Team










Strategic Centers


Outcome


Pre-arrival Arrival Post Arrival

Pre-arrival Arrival Post Arrival

Current State

Future State

Human resources needs to be recalibrated as processes are reviewedSW would reduce the amount of manpower needed at the point of import, but the resources would need to be diverted to the pre-arrival and post-arrival stages.

• Pre-arrival: Tactical Risk management, research, sense-making, targeting, intelligence, processing of high-risk declarations

• Arrival : Pre Arrival Clearance, Simplified Procedures (minimum info, SIAT) , Self Assessment, Use Of Electronic Service

• Post-arrival: Risk profiling, business intelligence & analysis, procedure review, post-clearance audits

Process time required

Process time required

Major outcome and impact


uCustoms in a nutshell

uCustoms1 video.mp4

uCustoms1 video.mp4


Documents

3. Customs Examination Area (CEA)