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Technical Communication, Principles

and Practice, 2/E

Meenakshi Raman,Group Leader,Humanities and Management, BITS Pilani,Goa

Sangeeta Sharma,AssociateProfessor of the Languages Group at BITS,Pilani

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Chapter 2

Barriers to Communication

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Agenda

Definitions

Classification

-Intrapersonal

- Interpersonal

-Organizational

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Definitions

Interference in message sent and message

received leads to theNoiseformation.

Barriers to communication is something that

comes in the way of the desired outcome.

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Definitions

When new information is delivered there are

chances of communication Gap, because of:

-Wrong assumption

-Lack of prerequisite Knowledge

-Use of technical jargons

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Definitions

Filter is the mental make-up of the receivers

to the message

It selectively accepts and rejects information

depending on individual perception.

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If communication fails then:

Identify the Problem

Find the cause

Work alternative solution

Opt for the best solution

Follow up

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Types of Noise:

Channel : mechanical

Semantic : meaning

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Types of Barriers

Intrapersonal

Interpersonal

Organisational

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Intrapersonal Barriers

Causes:

Wrong assumptions

Varied perceptions

Differing background

Wrong inferences

Blocked categories Categorical thinking

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Interpersonal Barriers

Causes:

Limited Vocabulary

Incompatibility of Verbal and Nonverbal messages

Emotional Outburst

Communication Selectivity

Cultural Variations

Poor Listening

Noise in the Channel

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Organisational Barriers

Causes:

Too Many Transfer Stations

Fear of superiors

Negative Tendencies

Use of Inappropriate Media

Information Overload

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Tips for effective communication

Always keep the receiver in mind Create an open communication environment

Avoid having too many transfer stations

Do not communicate when you areemotionally disturbed

Be aware of diversity in culture, language, etc.

Use appropriate non-verbal cues

Select the most suitable medium

Analyze the feedback