3 - 4 May 2018 Singapore - 4 May 2018 Singapore Latest ... Group Head of Digital and Analytics, Kanmo Retail Group Mike Ghasemi, Retail, ... Chuan Sheng, Singapore General Manager,

3 - 4 May 2018

Singapore

Latest conference

schedule

To register to attend and the latest offer click here »To speak, contact »To sponsor or exhibit contact »

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Contents

Speakers Start-up theater & Country Showcase

SIRS Marketplace University E-commerce & Retail Theatre

Payments Theatre 2 Payments Theatre 1

eCommerce University Payments: Innovation Payments: Adoption

Payments: Cards & Digital ID eCommerce: Marketing

eCommerce: Design eCommerce: Supply Chain

Retail: Technology Retail: Shops & Department Stores

Seamless Asia 2018 Page 2 of 111

Accurate as of 04 May 2018. Always refer to our website for the latest updates www.terrapinn.com/seamlessasia

http://www.terrapinn.com/exhibition/seamless?utm_source=brochure&utm_medium=pdfdownload&utm_campaign=9342-Seamless+Asia+2018

Speakers

Chhaleta Chharoat, Chief Beauty Officer, RoserbAnh Dung Le, Division Director, Payment Department, State Bank of VietnamDavid Lee, Lecturer, Singapore Institute of Retail StudiesMalek Mroueh, Senior Director, AMEA Regional Business Development, TSYSAlban Villani, General Manager, Southeast Asia, Hong Kong and Taiwan, CriteoAnh Dung Le, Division Director, Payment Department, State Bank of VietnamRichard Eldridge, Co Founder and Chief Executive Officer, LenddoEFLMichelle Evans, Head of Digital Consumer Research, Euromonitor InternationalRichard Hartung, Director, TranscartaSumit Jasoria, Managing Director, shop.com.mmBrad Jones, Chief Executive Officer, Wave MoneyMalikkhan Kotadia, Co-founder and CEO, Finnovation LabsGerald Lim, Director, Digital Business, Minor International Public CoNicole Nguyen, Head of Marketing, Infinity Blockchain LabsNyein Chan Soe Win, Executive Director, BOD Tech VenturesAbhishant Pant, Founder, Cashless JourneyDavid Westhead, CEO, APAC, Royal Sporting HouseRoger Yuen, CEO & Founder, Clozette Pte LtdRoes Decil Anggana, HSSE Compliance & Evaluation Group Head, Pertamina RetailNiroshan Balasubramaniam, CEO and Founder, zlick.itPedro Baliza, Executive Vice President - Marketing, CMG.AsiaPaolo Baltao, EON Banking Group Head, Union BankPriyanka Bhargav, Associate Director, Consumer Insights and Research/Corporate Communications/PR, MyntraDesignsRakesh Bhatia, Co-Founder, Hektor SGKarma Bhutia, Founder And CEO, iShippoJ. Alan Bird, Global Business Development Leader, W3CHenning Biskopsto, CEO & Founder, Go TastyBen Bland, South China Correspondent, Financial TimesRaphael Bouzy, CEO, DataramaClement Burghart, Director Channel Sales APAC, Emarsys Pte LtdTon Chirathivat, Head of Customer Strategy, Central Retail CorporationNeal Cross, Chief Innovation Officer & MD, DBS BankSandeep Deobhakta, Head of Retail Banking, Vietnam Prosperity Bank (VP Bank)Terry Chan, Chairman, Hong Kong E-Commerce Supply Chain AssociationJustin Dickerson, Vice President & General Manager, Global Financial Services, DataRobotNimish Dwivedi, Credit Card Business Center Director, F.E. CreditTakeshi Ebihara, Founding General Partner, Rebright PartnersLoic Esselen, General Manager, Ethnicraft OnlineEve Fong, Ecommerce Manager, Nespresso MalaysiaJon Ford, Regional Head of Partnership Distribution, Chubb Asia PacificArnab Ganguly, Group Head of Digital and Analytics, Kanmo Retail GroupMike Ghasemi, Retail, Hospitality and Travel Chief Analyst, Mike Ghasemi Research Pte LtdSashien Godakandae, Founder & CEO, Enigmatic InvestmentsRaphael Golan, BD Director, Moneynetint Ltd




Allan Goldring, Head of Acquiring and HICAPS, National Australia BankJonathon Gould, Regional Managing Director, Global Acceptance, Discover Financial ServicesSahil Gupta, ASEAN Fintech, Transaction Banking Manager, Ernst & Young LLPHugh Haley, Regional Director - APAC, CLX CommunicationsJiaJia Han, Product Engineer, AirbnbLi Hongyi, Deputy Director, Product & Engineering Team, GovTechIvan Hudyana, Chief Digital Officer, Time InternationalKhanh Hwang, Global Head of Mobile, HSBC Retail Banking and Wealth ManagementSandeep Indurkar, Head - Mobile Payments, ICICI Bank LimitedSreeram Iyer, Chief Operating Officer - Institutional Banking, ANZ Banking GroupAnand Jain, Cofounder, CleverTapBinoo Joseph, Technology Head, TescoDavid Jou, Founder, Pomelo ThailandAnkur Kanwar, Regional Head, Cash Management Products’, Standard Chartered BankEdgaras Katinas, Assistant Marketing Manager, Ipay88Gary Kearns, Executive Vice President, Vocalink Analytics, VocalinkUsman Khalid, Executive Director and Head, Payments & Mobile Wallets, Standard Chartered SingaporeTim Kobe, Founder And Chief Executive Officer, Eight IncLeo Koesmanto, Executive Director- Head of Digital Banking, DBS IndonesiaRohit Kumar Upadhyay, Group CEO, Rosebay ConsultingJason Lafolla, Head of Fulfillment Center Technology & Innovation, RedMartSteve Landman, CEO, KIU GLOBALRyan Lawrence, Business Analyst, SaladStop! Pte LtdHanh Le, Managing Director, Vascara Co., LtdDavid Lee, Digital Commerce Senior Consultant, Singapore Institute of Retail Studies (SIRS)Isaiah Lee, VP, Global Acceptance, Asia Pacific, Discover Financial ServicesJianggan Li, Director, Momentum WorksElvin Li, Head of Product & late Co-Founder, Botbot.AIGustav Liblik, Partner & CPO, ChangeMireya Lumbreras de Mazarredo, Chief Marketing Officer, OPI Digital GroupThanawat Malabuppha, Chief Executive Officer and Co Founder, Priceza Co., LtdDennis McNulty, Head of Payments, Hello FreshBarry Meiklejohn, Head of Marketing, TailwindKrishnan Menon, CEO, FabelioMasaya Mori, Executive Director, Global Head of Rakuten Institute of Technology, Rakuten, Inc.Sirida Nagadatta, Managing Director, Tropical Fruits FusionShailesh Naik, Chief Executive Officer, MatchMove Pay Pte LtdRajan S Narayan, Senior Vice President, Managing Director Asia Pacific, BPC Banking Technologies (Asia Pacific)Pte LtdJudy Ou, Special Assistant to Presidents, BAORUH Electronic Co., Ltd.Jan Oudeman, Founder & CEO, GrivySampo Parkkinen, CEO, RevieveBhavin Patel, Group Omnichannel Director, Kanmo Retail GroupJose Victor Paterno, President and CEO, 7-Eleven PhilippinesNaphongthawat Phothikit, Director of Payment Systems Policy Department, Bank of ThailandAkarin Phureesitr, EVP – Head of Corporate Learning & Development, Central GroupTana Pothikamjorn, Senior Vice President and Head of Digital Banking, Siam Commercial BankVarun Rai, Director, Business Development, Specialties, ShellGary Repchuk, Managing Consultant, VeritasPay IncPiruze Sabuncu, Head of Southeast Asia and Hong Kong, StripeAbhish Saha, General Manager, MerchantSuite




Ratikant Sahu, Head, Data & Analytics, UOBRamkumar Sekar, COO Asia Pacific region, YalamanchiliLeo Shimada, Chief Executive Officer, CrowdoTejinder Singh, Chief Operating Officer, Arvind Internet LtdChuan Sheng Soong, General Manager SEA, KlookDavid Sopuch, CEO, Avetti CommercePaul Stoddart, CEO, VocalinkJohann Suchon, Managing Director, China, Hong Kong, SEA, EdenredHussein Sulaiman, Head of Operations, ZilingoKaren Tam, Assistant General Manager of Promotions and Marketing, Harbour City EstatesJoshua Tan, Head of Marketing, Style TheoryMamerto Tangonan, Chief of Party, USAID/E-PESO ActivitySam Tanskul, Managing Director, Krungsri FinnovateYosua Tanuwiria, Corporate Head of Social Marketing, Kawan Lama RetailElvin Too, Chief Omnichannel Officer and General Manager, FairPrice OnlineSon Tran, Founder & CEO, TIKI.VNShivam Tripathi, Co-founder, CamboticketDeepesh Trivedi, Head of Retail and eCommerce, Southeast Asia, FacebookJan-Frederik Valentin, SVP, Strategic and Corporate Development, KAYAKChee Wai, Country CEO, InstaremDavid Wang, Sales Director, wizarPOSDavid Watson, Director, Future.TravelMarcelo Wesseler, Founder, Code MMei Wai Wong, Founder and Chief Change Catalyst, APAC Global AdvisoryMichael Zerelli, Vice President Digital Sales & Director of Gemalto Australia, GemaltoKaishen Zhu, Chief Executive Officer, wizarPOSVerity Turner, Head of Operations, OPI Digital GroupMike Fyson, director, StratusJason Hsu, Legislator and Congressman, Legislative Yuan Republic of ChinaJackson Aw, Founder, Mighty JaxxChristophe Bacon, Founder & Managing Partner, OmnistradaFrank De Witte, Founder, Mimpi SleepChristine Fellowes, Managing Director, NBCU Global NetworksAnanthakrishnan Gopal, Co-Founder & CTO, Dave.AIMaarten Hemmes, Founder & Chief Executive Officer, CarPalAngus Hui, Sales Manager, Ausvistas Datapoint LtdAshley Koh, SVP & GM, Send, MatchMove Pay Pte LtdDuke Lee, CTO and Head of International Business, Fin2BChun Chuan LeeYau, Founder, Design Experiental & Retail Specialist, Pinch Design Pte LtdAllen Lin, Co-Founder & CEO, TrakomaticEdmund Lou, Head Of Strategy, Kingdom DigitalSandeep Malhotra, Senior Vice President, ACH Payments, MasterCardAchmad Nusjirwan Sugondo, Senior Vice President, Bank BTPNThomas Stroo, Co-Founder, Mimpi SleepSunil Suresh, CMO & Global VP, Strategy, Capillary TechBen Tan, Country Chief Executive Officer, Courts Singapore LtdPeter Tan, Sales Manager, TrakomaticAlban Villani, General Manager, Southeast Asia, Hong Kong and Taiwan, CriteoHong Ting Wong, CEO, Botbot.AIYan Yang, Product Manager, BaiduSriram PH, Co-Founder, Dave.AI




Krishna Vattipalli, CEO, RetainitySimon Banks, Managing Director and SVP, Asia Pacific and Japan, HyperwalletMuliadi Jeo, Founder, IcubeJimmy Koh, Co-Founder, Freelor.comNicolas Lamaury, Director of APAC Sales, SES-imagotagJune Yong Loh, Founder, CombineSellHarris Marcou, Business Development Manager, NETinfoFanny See, Chief Marketing Officer, Detrack Systems Pte. Ltd.Sam Su, Vice President of International Sales, Shanghai Sunmi TechnologyBenjamin Wong, Co-Founder &CEO, TranswapElijah Yong, Team Leader, Relationship Management, ShopeeBruno Zysman, CEO, Dominopos Pte LtdAlex Hoang, Head of Product Design, GOSAMACindy Nguyen, CEO & Co-Founder, RegitNitin Palande, SVP, Global Business Operations, MatchMove Pay Pte LtdSean Seet, Business Development Manager, Edenred SEADominicus Wu, Director, Bleu Sea Marketing Pte LtdKelvin Yong, Regional Pre-Sales Consultant, Compass Plus LtdSwathi Eashwer, Consultant, R3Yvonne Lim, Consultant, Code MWilliam Lo, JP, Vice Chairman, Kidsland International Holdings LimitedGiang Tran, Head of Payments, Rocket Internet SENicolas Bargas, CEO & Co-Founder, Artemis TechnologiesWilliam Belle, Regional Sales Manager APAC, RambusRoger Grant, CEO, PersonnaEmily Hamilton, Founder, Supernova.xyzJames Sim, Senior Lecturer, Omnichannel Retail Studies, Nanyang PolytechnicPartha Sen, Director, Maximus Infoware (India) Pvt. Ltd.Bartosz Demczuk, Business Unit Director, Comarch Middle EastFrank Maduri, VP Business Development, RambusKa Wee Chong, CEO, KinofyFrancis Goh, CEO of Knowledge Platform, StukentAsiaGuan Heng, COO, Beijing Inspiry TechnologyPritesh Jani, , Jump360Saket Kumar Jha, Group VP - International Business, Netcore SolutionsTerry Lee, Business Director, DodocaGeorge Makriyiannis, Managing Director, OmenPhi Van Nguyen, Chairman, Board of Advisors, Retail & Franchise Asia, Saigon Innovation Hub (SIHUB)Jason Teo, General Manager, ZomWorkKendrick Wong, CEO and co-founder, ShopprSandee Wu, Business Development Director, Innovative Hub (SG) Pte LtdSylvia Yin, Co-Founder & Chief Operating Officer, ShopprCharmaine Chow, Executive Director, Group Compliance, Retail Digital Bank, United Overseas Bank LtdShinho Choi, CEO, BeaconyxRashmi Dalai, Managing Editor And Thought Leadership, The Economist GroupAmit Kurseja, Head of External Payments, Amazon PayMegan Ong, Director, Singapore Institute of Retail StudiesFrederick Faustino, Assistant Vice President, Head, Mobile Banking, Bank of the Philippine IslandsBudi Gandasoebrata, CEO GoPay, Go JekShailesh Soni, Regional Solutions Consultant, BPC Banking Technologies (Asia Pacific) Pte LtdKelvyn Chee, Managing Director, Decks




Vanya Tran, General Director, Vietnam Hotel and Resort Pro (VHRPRO)Max Ng, Associate Director, AsiaPayRinat Perry, Co-founder Style Recommendation Engine, StyleCluelessJeffrey Chua, Associate, Golden Gate VenturesAnnabella Ng, Government Affairs Manager, GrabKathy Tan, Chief Marketing Officer, Meekco.AsiaLina Wang, Enterprise Solution Director & APAC Lead, EdenredAlin Dobrea, Marketing Manager, Zalora GroupNicolas Chin, CEO, PostCoPrashant Dadlani, CEO & Founder, Blu World Pte LtdSamuel Riding, Managing Editor, Regulation AsiaJess de la Cruz, CEO, Nationlink NetworkSean Low, Senior Sales & Marketing Manager, Nota-AsiaKJ Wu, Vice President, Nota-AsiaMehdi Bennani, APAC Director, HPSAlwyn Chong, Managing Director, Luxasia Pte LtdPatrick Henzen, General Manager, Famoco SASScott Leaw, Regional eCommerce Director, Shiseido Asia PacificGurmit Singh, Chief Marketing Officer, Red Dot PaymentKeith Soh, Business Development Manager, D.H.L. Express Singapore Pte LtdWootinun Sung-ong, Founder, CloudCommerce.coSadou Zhang, CEO, Shenzhen Viewat Technology Co., Ltd





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Start-up theater & Country Showcase

Seamless Asia 2018 - Day One

OPENING KEYNOTE PLENARY: A CASHLESS FUTURE

08:50 Chair’s Opening Remarks

Paul Stoddart, CEO, Vocalink

09:00 Going Cashless: Interviews with Central Banks in Asia about their cashlessstrategies• Exploring policy response towards cashless society• How can central banks support these changes?• Cashless strategies for the future.

Samuel Riding, Managing Editor, Regulation Asia

Jason Hsu, Legislator and Congressman, Legislative Yuan Republic of China

Anh Dung Le, Division Director, Payment Department, State Bank of Vietnam

Naphongthawat Phothikit, Director of Payment Systems Policy Department, Bank ofThailand

Sandeep Malhotra, Senior Vice President, ACH Payments, MasterCard

09:40 The global impact of real-time payments and how it helps to shape an economy• Since the launch of Faster Payments a decade ago, how has the demand for real-time increased around

the globe?• How has the infrastructure moved on?• How is this helping to restructure an economy• What will the future look like?


10:00 Are we wrong about going cashless?• What are the challenges with going cashless and how can we overcome them?• The problem of building systems to replace cash: Culture, cash and human behaviour• Looking at Bitcoin: will it be the currency of the future?




Neal Cross, Chief Innovation Officer & MD, DBS Bank

10:20 Amazon Pay in India: Achieving scale, creating opportunity and realising acashless future

Amit Kurseja, Head of External Payments, Amazon Pay

10:40 Networking Break

12:30 Exhibition Visit & Networking Lunch

AFTERNOON KEYNOTE PLENARY

13:50 Digital payments impact for emerging economies

Budi Gandasoebrata, CEO GoPay, Go Jek

14:10 Frictionless commerce: How the infrastructure of the internet is making cross-border payments, e-Commerce and retail easier• What can be done to streamline payments to increase customer stickiness?• How can cross-border eCommerce be made more seamless?• How international standards from W3C are facilitating seamless commerce

J. Alan Bird, Global Business Development Leader, W3C

JiaJia Han, Product Engineer, Airbnb

Allan Goldring, Head of Acquiring and HICAPS, National Australia Bank

Masaya Mori, Executive Director, Global Head of Rakuten Institute of Technology,Rakuten, Inc.

Giang Tran, Head of Payments, Rocket Internet SE

ROUNDTABLE DISCUSSION SESSIONIn this session, delegates will get to choose from a series of roundtables on topicsrelating to payments, e-commerce and retail. Delegates get to use this chance to askquestions and discuss challenges with qualified hosts and your peers. Delegateschoose from 1 of the following. Kindly note that attendance is first-come, first-servedbasis and not everybody will be catered for.

14:50 eCommerce/Retail, Table 1: - Ideas for incorporating social commerce into yourbusiness




14:50 eCommerce/Retail, Table 2: Customer journey mapping: Ideas for theomnichannel eTailer

14:50 eCommerce/Retail, Table 3: Human Driven Personalization Doesn't Scale

14:50 eCommerce/Retail, Table 4: How can eTailers go offline?

14:50 eCommerce/Retail, Table 5: How can eTailers approach multi-channel marketingfor a fragmented market?

14:50 eCommerce/Retail, Table 6: AI utilisation in eCommerce: How can eTailers do this?

14:50 eCommerce/Retail, Table 7: Ideas in changing people’s behaviours and mindset toaccelerate Omnichannel growth

Roger Grant, CEO, Personna

14:50 eCommerce/Retail, Table 8: Location marketing: How can eTailers and retailersactually benefit from this?

14:50 Payments, Table 1: Should we question the hype around blockchain

14:50 Payments, Table 2: What will be the biggest disruptors to the banking industry?

14:50 Payments, Table 3: Payment directions of QR codes and contactless

14:50 Payments, Table 4: Payments data + AI = problem solved?Financial institutions are increasingly looking to cutting-edge technology to improve their agility and solveproblems that impact both them and their customers. As the volume of account-to-account payments –including real-time payments – continues to grow, what are the opportunities to overlay the resulting datawith AI and machine-learning technology to generate insights? Which issues are top of the list to besolved? And what are the barriers to progress? Join us at this roundtable discussion on [date] at[time/room number].

14:50 Payments, Table 5: Can a culture of innovation in financial services and FinTechhelp solve difficult payment problems at scale?

14:50 Payments, Table 6: Fintech: what is the next wave of innovation going to look like?

14:50 Payments, Table 7: How digitizing cash transforms everyday life?

14:50 Payments, Table 8: Regulatory changes needed to support payment innovation

14:50 Payments, Table 9.Is your payout setup limiting the global growth potential ofyour platform?

15:30 Exhibition Visit & Networking Refreshments




NETWORKING DRINKS RECEPTION

Seamless Asia 2018 - Day Two

KEYNOTE PLENARY: THE FUTURE OF COMMERCE

09:00 Chair’s Opening Remarks: EaaP: What the concept of eCommerce-as-a-Platformmeans• Why eCommerce companies are moving beyond goods and into services• What marcoeconomic changes are driving this?• How the platformising of eTail platforms have blurred the retail landscape such that pure eCommerce

players have to watch out for other verticals, and vice-versa

Son Tran, Founder & CEO, TIKI.VN

09:10 Fraud prevention, cash-on-delivery, and the limits of digital payments• Why a big portion of Southeast Asia isn’t digitised enough• Why cash on delivery is essential for eTailers operating outside of tier-1 cities• What eTailers can do to reduce fraud for cash-on-delivery sales• How the eTail industry can increase the uptake in digital payments


09:30 1, 2, 3, 4, Fish - Disruptive innovation in an age of incremental change• How to take innovation beyond incremental change, focusing on human centered Experience Design• Flashback to Apple’s first retail store: How it came to be, and what made it such a revolution for its time• Key principles of true value creation and how leading brands today are embracing them to redefine

retail experiences

Tim Kobe, Founder And Chief Executive Officer, Eight Inc




09:50 Panel: Retail consolidation in Asia: Who is going to win?• What are the key logistical challenges faced by eTailers in Southeast Asia?• Incumbent eTailers: What can the likes of Tiki, Lazada, JD etc. provide which international retailers can’t?• Competing on price: How much room does this leave for profitability?

Ben Bland, South China Correspondent, Financial Times

Ton Chirathivat, Head of Customer Strategy, Central Retail Corporation

Jose Victor Paterno, President and CEO, 7-Eleven Philippines


Alwyn Chong, Managing Director, Luxasia Pte Ltd

10:30 Exhibition visit & Networking refreshments

12:30 Exhibition Visit and Networking Lunch

15:50 Chair's Closing Remarks

CLOSE OF SEAMLESS ASIA 2018 – SEE YOU IN 2019!

Seamless On-Floor Seminars Day 2

10:00 Start-up showcase

Rinat Perry, Co-founder Style Recommendation Engine, StyleClueless


Alex Hoang, Head of Product Design, GOSAMA


June Yong Loh, Founder, CombineSell


Krishna Vattipalli, CEO, Retainity





Nicolas Bargas, CEO & Co-Founder, Artemis Technologies


Ananthakrishnan Gopal, Co-Founder & CTO, Dave.AI


Hong Ting Wong, CEO, Botbot.AI


Nicolas Chin, CEO, PostCo

14:00 Country showcase: Philippines

Mamerto Tangonan, Chief of Party, USAID/E-PESO Activity


Gary Repchuk, Managing Consultant, VeritasPay Inc

Frederick Faustino, Assistant Vice President, Head, Mobile Banking, Bank of thePhilippine Islands

14:40 Country showcase: Vietnam

Hanh Le, Managing Director, Vascara Co., Ltd

Phi Van Nguyen, Chairman, Board of Advisors, Retail & Franchise Asia, SaigonInnovation Hub (SIHUB)

Sandeep Deobhakta, Head of Retail Banking, Vietnam Prosperity Bank (VP Bank)

Vanya Tran, General Director, Vietnam Hotel and Resort Pro (VHRPRO)

David Watson, Director, Future.Travel





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SIRS Marketplace University



































































retail experiences
















10:30 Welcome & Opening Address

Megan Ong, Director, Singapore Institute of Retail Studies

10:45 Building Your Digital Business on Alibaba.com (Equip business with knowledge toembark on the global e-Marketplace)

Sandee Wu, Business Development Director, Innovative Hub (SG) Pte Ltd

11:30 New Retail – Seamless Integration to Drive Engagement & Sales (Kinofty : M-commerce platform)

Ka Wee Chong, CEO, Kinofy




12:15 Emotional Connection with Customers in the Digital Age (On-boarding WeChat M-Commerce platform)

Terry Lee, Business Director, Dodoca

13:00 Unlock the Value of Customer Experience in the Digital Era

David Lee, Lecturer, Singapore Institute of Retail Studies

13:45 Building emotional connections with customers in the digital age: How can youget started

Francis Goh, CEO of Knowledge Platform, StukentAsia

14:30 Leveraging the gig economy to grow your e-commerce business

Jason Teo, General Manager, ZomWork

15:15 Building a Global, Digital Retail Business

David Lee, Digital Commerce Senior Consultant, Singapore Institute of RetailStudies (SIRS)

16:00 A Holistic View of the Operational & Customer Aspects of an Online RetailBusiness

David Lee, Digital Commerce Senior Consultant, Singapore Institute of RetailStudies (SIRS)

Francis Goh, CEO of Knowledge Platform, StukentAsia

Ka Wee Chong, CEO, Kinofy

Sandee Wu, Business Development Director, Innovative Hub (SG) Pte Ltd





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E-commerce & Retail Theatre




























































10:00 The future of delivery: transforming the industry through digitalizaton andcrowdsourcing

Maarten Hemmes, Founder & Chief Executive Officer, CarPal

10:30 The Future of Mobile Marketing in E-Commerce

Anand Jain, Cofounder, CleverTap

11:00 The future of delivery

Keith Soh, Business Development Manager, D.H.L. Express Singapore Pte Ltd

11:30 Snapchat Advertising for Ecommerce Entrepreneurs

Yan Yang, Product Manager, Baidu

12:00 How can the Next Generation Cloud-ready Printer benefit Retailers• Retail printing trend - "more than" receipt printing• How it works• Giving retailers wide-ranging tools to streamline operations and improve profits

Angus Hui, Sales Manager, Ausvistas Datapoint Ltd

12:30 The evolution of shelf-labelling

Joe Choa, Managing Director, UrbanFox

13:00 How to turn your stores into fulfillment centers

Sunil Suresh, CMO & Global VP, Strategy, Capillary Tech

13:30 Cut cost. Save time. Earn more. In-store technologies that help!

Dominicus Wu, Director, Bleu Sea Marketing Pte Ltd




14:00 The future of retail: Video analytics• Retail Trends• Digitizing Brick and Mortar• Analytics to Action.

Peter Tan, Sales Manager, Trakomatic

Allen Lin, Co-Founder & CEO, Trakomatic

14:30 Protecting your Point of InteractionRetailers know that their business is constantly under threat. If it is not from competitors it is fromcriminals trying to steal your money and your customer’s personal or card details. High profile databreaches at retailers globally has highlighted the importance of making sure that your Point of Sale orPoint of Interaction is properly protected. By taking a light hearted look at the history of payments overthe ages, Barry will point out where lessons from history can be learned and how taking a few simple butvery effective measures will help to protect both your business AND your customers.

Barry Meiklejohn, Head of Marketing, Tailwind

15:00 Understanding Customer Journey thru Omnichannel• Why is understanding customer journey important?• What is the real meaning of Omnichannel?• Why is O2O not necessary Omnichannel?• How to choose the right technology to support Omnichannel?

Muliadi Jeo, Founder, Icube

15:30 How digital tools are transforming the shopping experience for today's beautycustomers

Sampo Parkkinen, CEO, Revieve

16:00 Messaging and Conversational Commerce

Hugh Haley, Regional Director - APAC, CLX Communications

16:30 Online to Offline. Incentivizing the purchase

Mireya Lumbreras de Mazarredo, Chief Marketing Officer, OPI Digital Group












retail experiences
















10:00 Supply Chain Solution to win the New Retail Business in China

Terry Chan, Chairman, Hong Kong E-Commerce Supply Chain Association

10:30 How to bring back shoppers to malls and stores

Bruno Zysman, CEO, Dominopos Pte Ltd

11:00 IoT for Retail

Sam Su, Vice President of International Sales, Shanghai Sunmi Technology

11:30 Dominate your Industry with a MarketplaceLearn about the common types of marketplaces and how retailers, wholesalers are integrated withbuyers. Avetti Commerce is a leading marketplace solution implemented by our global teams andsupported by our office in Dubai. We offer full Arabic support and marketplace solutions for high volumeB2C, B2B, banking and governments.

David Sopuch, CEO, Avetti Commerce

12:00 The spring of QR-code Payment has just arrived

Guan Heng, COO, Beijing Inspiry Technology

12:30 Making retail logistics seamless• How the retail landscape is changing in a digital age• Building an effective omni-channel strategy for your business• What blu is doing to make retail logistics seamless

Prashant Dadlani, CEO & Founder, Blu World Pte Ltd




13:00 Making retailers very profitable again with Electronic Shelf Labels

Nicolas Lamaury, Director of APAC Sales, SES-imagotag

13:30 AI technology performs for Retail• Improving loyalty experience and continuous buying through Recommendation• Enhancing in-store consumer engagement through AR technology• Elevating sales execution to market discovery through Computer Vision

Lina Wang, Enterprise Solution Director & APAC Lead, Edenred

14:00 AI powered growth marketing: Embracing actionable analytics

Saket Kumar Jha, Group VP - International Business, Netcore

14:30 Next generation digital signage

15:00 Top tips for future retail success





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Payments Theatre 2




























































10:00 A new era of e-payments: Opportunities & challenges

Edgaras Katinas, Assistant Marketing Manager, Ipay88

10:30 Optimising your e-commerce gateway to save time and money

Max Ng, Associate Director, AsiaPay

11:00 Using FinTechs to Stay Ahead of the Acquiring Game

Abhish Saha, General Manager, MerchantSuite

11:30 Efficiency and opportunity with payment tokenization

Gurmit Singh, Chief Marketing Officer, Red Dot Payment

12:00 AI Powered Growth Marketing: Embracing Actionable Analytics

Saket Kumar Jha, Group VP - International Business, Netcore Solutions

12:30 Omnichannel and Digital Transformation with a focus on Financial Inclusion

Harris Marcou, Business Development Manager, NETinfo

13:00 Unveiling AVATAR - Self Service Devices –for Instant Issuance & Payments

Ramkumar Sekar, COO Asia Pacific region, Yalamanchili

13:30 Topic to be confirmed

14:00 Case Study of Payment and Micro-banking in the state of Kerala (India)

Partha Sen, Director, Maximus Infoware (India) Pvt. Ltd.

14:30 Secure identity issuance & management

Sadou Zhang, CEO, Shenzhen Viewat Technology Co., Ltd




15:00 Resilient Open Systems Payment ProcessingFaster payments demand platform availability well outside the traditional overnight settlement window.Microsecond trades, global online banking and mobile transactions must be enabled 24/7/365.Contactless purchasing has become a mainstream practice in the current ‘open’ digital economy. Creditand debit card authorizations require real-time transaction analysis and fraud detection. There is simplyno time for systems to be down. Learn how Stratus continues to provide resilient platforms and servicesto enable traditional and merging digital payment channels in an open systems, agile and cost effectiveway.

Mike Fyson, director, Stratus

15:30 Innovation in Mobile Payment by Using Secure Biometric Smart POS(Fingerprint/Iris/Facial)

David Wang, Sales Director, wizarPOS

16:00 Preventing revenue loss due to fraudulent transactions

16:30 Quality assurance for cards












retail experiences
















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Payments Theatre 1




























































10:00 Revolutionizing and Empowering the Payments Industry• Current problem and limitations• Solution(s)• What will be the future?

Kelvin Yong, Regional Pre-Sales Consultant, Compass Plus Ltd

10:30 Unveilling Bluetooth Payment Solutions• Why Bluetooth Payments• How We Apply in Korea• Future Applicable Business Models

Shinho Choi, CEO, Beaconyx

11:00 Agency banking: Road to an improved financial inclusion

Jess de la Cruz, CEO, Nationlink Network

11:30 How to drive partner loyalty and maximize revenue in the Digital World

Jon Ford, Regional Head of Partnership Distribution, Chubb Asia Pacific

12:00 Put a Bank in Any App

Nitin Palande, SVP, Global Business Operations, MatchMove Pay Pte Ltd

12:30 Making the case to suppliers: How to increase electronic payment & virtual cardpenetration


13:00 Tokenization 2.0

William Belle, Regional Sales Manager APAC, Rambus

13:30 Topic to be confirmed




14:00 Cross-Border Payments Made EasyHow TranSwap helps small and medium business enterprises save time and money

Benjamin Wong, Co-Founder &CEO, Transwap

14:30 Blockchain and Tokenization for retail finance and e-commerce. Real case studiesfrom Rosebay implementations.

Rohit Kumar Upadhyay, Group CEO, Rosebay Consulting

15:00 Accepting QR code payments from AliPay/WeChat

Patrick Henzen, General Manager, Famoco SAS

15:30 SIM Overlay Technology – Solution for Mobile Payment & Multi IMSI

Sean Low, Senior Sales & Marketing Manager, Nota-Asia

KJ Wu, Vice President, Nota-Asia

16:00 Smart AFCS in transportation

Judy Ou, Special Assistant to Presidents, BAORUH Electronic Co., Ltd.

16:30 The next generation of invoice finance in Asia• Competitive and efficient way to secure working capital for suppliers• A Powerful tool to strengthen supply chain and manage short term cash for buyers• Efficient way to acquire customers and build factoring business for financiers.

Duke Lee, CTO and Head of International Business, Fin2B












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10:00 Improving Payments on the Web - an update from W3CThis presentation will provide an update on the work the Members of W3C are doing to improve the waypayments are handled in the Web and outline new areas of work that need YOUR input!


10:30 A new era of e-payments: Opportunities & challenges

Edgaras Katinas, Assistant Marketing Manager, Ipay88

11:30 Seamless & High Performance Digital Payments System, Adapt the vital changewith SmartVista

Shailesh Soni, Regional Solutions Consultant, BPC Banking Technologies (AsiaPacific) Pte Ltd

12:00 Efficiency and opportunity with payment tokenization

Gurmit Singh, Chief Marketing Officer, Red Dot Payment

12:30 Advanced Analytics and Artificial Intelligence.

George Makriyiannis, Managing Director, Omen

13:00 Case study of Payment and Microbanking in the stage of Kerala (India)

Partha Sen, Director, Maximus Infoware (India) Pvt. Ltd.




13:30 The PSP revolution• PSP (payment service providers) and who are they?• What is the difference between Banks and PSP’s.• What services PSP’s can bring to its clients.• Which clients PSPs can work with.• What are the benefits to have PSP rather than a Bank.• Case studies on Moneynetint services.

Raphael Golan, BD Director, Moneynetint Ltd

14:00 Practical steps towards machine learning in your bank

Justin Dickerson, Vice President & General Manager, Global Financial Services,DataRobot

14:30 e-payment Trends of Asia Opportunities and Challenges AsiaPay

Max Ng, Associate Director, AsiaPay

15:00 One stop Solution: EMV Compliant QR Code Based E-Wallet Solutions.

Kaishen Zhu, Chief Executive Officer, wizarPOS

15:30 Cross-Border Payments Made Easy

Benjamin Wong, Co-Founder &CEO, Transwap

16:00 Seamless & intergrated payment solutions made easy





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eCommerce University




























































BUILD IT

10:00 Creating an effective website: Lessons from Mimpi Sleep• Learning from airline websites: How the websites of SIA, Garuda and Thai Airways inspired Mimpi

Sleep’s website• How to allow customers to easily choose products based on criteria important to them• Mobile vs. desktop: Why you’re essentially creating 2 separate sites that have to work together

seamlessly

Thomas Stroo, Co-Founder, Mimpi Sleep

10:40 Own-brand website or 3rd-party platform: How to decide which is best for yourbusiness• Go to market strategies• What to look out for during eCommerce Business Planning• Key success factors

Yvonne Lim, Consultant, Code M

11:20 Going mobile: What you need to know about mobile and what it means for yourbusiness

Pritesh Jani, , Jump360

SELL IT

12:00 CANCELLED- Kickstarting marketing strategies for e-commerce businessSpeaker is unable to join us due to urgent medical condition.

12:40 eCommere with SMEs• Evolution of buyers• Why Ecommerce?• Success story

Elijah Yong, Team Leader, Relationship Management, Shopee




13:20 Finding your voice: Setting and delivering your brand strategy

Edmund Lou, Head Of Strategy, Kingdom Digital

14:00 Social Media: Your Swiss Army Knife

Swathi Eashwer, Consultant, R3

SHIP IT

14:40 Choosing a logistics partner: What should you be looking for

Jackson Aw, Founder, Mighty Jaxx

15:20 What SMEs need to know about warehousing

Sirida Nagadatta, Managing Director, Tropical Fruits Fusion

GROW IT

16:00 Going big: Scaling your e-commerce business

Kelvyn Chee, Managing Director, Decks

16:40 Creating an effective loyalty scheme


17:20 Going international: Launching your cross-border capabilities


END OF ECOMMERCE UNIVERSITY












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Payments: Innovation






















CYBERSECURITY

11:30 How Automated Machine Learning is Improving the Customer PaymentExperience


11:50 Fireside Chat: How AI can help you stay ahead of cybersecurity threats• How AI can help with staffing shortages• Using AI and machine learning to identity and respond to malicious activity much quicker• Transparency in AI: The importance of visibility into the AI's decision-making process


Sandeep Indurkar, Head - Mobile Payments, ICICI Bank Limited

12:10 Connecting financial fraud and money laundering across payments networks• Fraudsters and money launderers are well connected across payments networks• Until now, getting a complete picture of how these networks operated and how vast and connected

they might be was extremely difficult• In the era of real-time payments, being better connected across payments networks to fight financial

crime is increasingly important

Gary Kearns, Executive Vice President, Vocalink Analytics, Vocalink





































CUSTOMER ADOPTION




16:00 Panel: How to accelerate the uptake of digital payments through integratedsolutions• The benefits of moving away from standalone solutions• Creating partnerships to increase scale• How to emerge a winner in this fragmented market

Malikkhan Kotadia, Co-founder and CEO, Finnovation Labs

Usman Khalid, Executive Director and Head, Payments & Mobile Wallets, StandardChartered Singapore

Rajan S Narayan, Senior Vice President, Managing Director Asia Pacific, BPC BankingTechnologies (Asia Pacific) Pte Ltd

Chuan Sheng Soong, General Manager SEA, Klook

16:40 Cryptocurrency adoption by offline merchants: When and how will this happen?• MasterCard & AMEX: How did they become so entrenched?• What effect will cryptocurrencies have on the dominance of the payment networks• What will it take to get merchants excited about cryptocurrencies?• How and when will cryptocurrencies solidly take hold in commerce?

Gustav Liblik, Partner & CPO, Change

BLOCKCHAIN

17:00 Panel: Blockchain and the future of clearing and settling in domestic andinternational payments• Analysing the impact of blockchain on domestic and international payments• How does blockchain (public or private) solve many of the problems we're seeing?• What needs to happen for blockchain to be more impactful in this area?• Tackling shortage of blockchain talent

Takeshi Ebihara, Founding General Partner, Rebright Partners

Nicole Nguyen, Head of Marketing, Infinity Blockchain Labs

Sahil Gupta, ASEAN Fintech, Transaction Banking Manager, Ernst & Young LLP

Gustav Liblik, Partner & CPO, Change




17:40 E-money: The gateway to enhanced security and adoption for blockchain payment• Current challenges to mainstream adoption of Blockchain in finance and payment services• Development roadmap of blockchain - from 1.0 to 4.0 in response to tightening compliance

requirements• E-money as the gateway for efficient, compliant and secure payment services on blockchain

Nicole Nguyen, Head of Marketing, Infinity Blockchain Labs










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P2P PAYMENTS

11:20 Putting interoperability at the heart of P2P payments• How important is interoperability to customers?• Making payments more convenient through P2P interoperability• Building an interoperable framework to allow mobile payment exchange

Brad Jones, Chief Executive Officer, Wave Money

11:40 Digitalising P2P and bringing S.East Asia to the World• Innovating P2P and fintech through digitalisation and AI• Connecting SEA with the world through cross-border investments• How financial inclusion is accelerated in emerging markets where SMEs are underbanked• Insight into the regulatory and business environment and experiences operating and being licensed in

multiple markets across SEA

Leo Shimada, Chief Executive Officer, Crowdo

12:00 The Zelle question: Will bank-led P2P networks wipe out non-bank alternatives?• Security vs illusion: How secure are bank payment networks really?• Rationalisation of payment tools: How banks using the same payment platforms will help make P2P

payments easier• How innovative are banks and what are their prospects of winning in P2P?

Sandeep Deobhakta, Head of Retail Banking, Vietnam Prosperity Bank (VP Bank)





REMITTANCES & CROSS BORDER

13:45 The rise of mobile enabled remittance services• Why mobile is an obvious solution to the intolerable queues at traditional money transfer branches• Assessing the additional benefits of mobile: cost effective, transparent, user friendly• How can incumbent remittance players compete with the wave of mobile first fintech startups• Why mobile and blockchain are a perfect match for remittances

Nyein Chan Soe Win, Executive Director, BOD Tech Ventures

14:05 Migrant remittances and the informal economy: Opportunities and challenges• The importance of remittances to employees in the informal economy• How an e-wallet or bank account for payroll deposit serves as the essential vehicle for financial

inclusion• The importance of financial education: Ending the financial exclusion cycle

Anjana Tandon, Head of Retail Banking, State Bank of India

14:25 Eliminating Payment Borders: Scale Your Platform With Local Payouts• Payouts setup could be hampering growth on your platform• Getting beyond FX: How local funding and local payouts are the future• Why seller experience is paramount on your platform

Simon Banks, Managing Director and SVP, Asia Pacific and Japan, Hyperwallet

CROSS BORDER PAYMENTS

14:45 Panel: Paying for trust: can incumbents continue to compete as fintechs lead arace to the bottom• Who is leading the way with innovation?• Compete, partner or acquire: how can incumbent players react to the strong challenge of fintech?• Is collaboration important to combine the strengths of both?• What does the future look like for banks and fintechs?

Rashmi Dalai, Managing Editor And Thought Leadership, The Economist Group

Chee Wai, Country CEO, Instarem

Leo Shimada, Chief Executive Officer, Crowdo




Jeffrey Chua, Associate, Golden Gate Ventures

Richard Eldridge, Co Founder and Chief Executive Officer, LenddoEFL







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Payments: Adoption






















MERCHANT PAYMENTS

11:30 Personalisation at point-of-sale: Putting customer data front and centre atcheckout• Ensuring data accuracy: The importance of verifying correct data at POS to ensure any in-store

interactions contain relevant information• Creating personalised offers based on previous purchases• Providing product recommendations based on shopper’s past purchases• Embedding instructional content into digital receipts to reduce returns

Ryan Lawrence, Business Analyst, SaladStop! Pte Ltd

11:50 Grow Asia’s e-Commerce through Digital Payments• Are there benefits in removing the human factor of checkouts?• How will this affect the payments industry?• How to address the security issues?

Shailesh Naik, Chief Executive Officer, MatchMove Pay Pte Ltd

12:10 Enhancing your retail payments business performance• Enabling platform interoperability & building an ecosystem for innovation• Overcoming the misconception that transformation requires complex, high-risk initiatives to replace

existing payment system• Enabling your digital transformation by leverating the usage of your existing platforms with SmartVista

Rajan S Narayan, Senior Vice President, Managing Director Asia Pacific, BPC BankingTechnologies (Asia Pacific) Pte Ltd





































APIS

16:00 The one-payment API” method: How to turn several future payment processorintegrations into one last integration• Optimizing your global payment provider infrastructure without lengthy and costly integrations• Creating a centralised and standardized payment dashboard• The power of provider routing to increase acceptance rate and lower fees

Dennis McNulty, Head of Payments, Hello Fresh




16:20 Fintech-as-a-service: Providing value-added-services to customers as they needthem• How the integration of banking and fin-tech will increase customer retention• Why fin-tech solutions provided by banks may not necessarily be revenue-generating, but are

necessary anyways• How fintech-as-a-service can be used by banks to increase the remit of banks

Steve Landman, CEO, KIU GLOBAL

16:40 Leveraging new technology and innovation in cash management• Upcoming trends and challenges in digitalisation of cash management• The API approach: providing a seamless interface for your customers• Potential avenues for banks to work together in digitalisation

Ankur Kanwar, Regional Head, Cash Management Products’, Standard CharteredBank

MOBILE PAYMENTS

17:00 Driving adoption at the bottom of the pyramid• The role of fintech and bank collaboration• Providing easy integration between mobile device and payments solutions• Examples from across Asia of mobile payment adoption at the bottom of the pyramid

Nimish Dwivedi, Credit Card Business Center Director, F.E. Credit

17:20 Panel: Is demonetisation the best way to ensure mobile payment adoption?• What challenges will demonetisation strategies create?• How will mobile-based P2P payments help overcome the challenges created by demonetisation?• Evaluating best practice merchant acquisition strategy for mobile wallet platforms• How can mobile wallet providers retain customers?

Mamerto Tangonan, Chief of Party, USAID/E-PESO Activity

Shivam Tripathi, Co-founder, Camboticket

Sandeep Indurkar, Head - Mobile Payments, ICICI Bank Limited

Frank Maduri, VP Business Development, Rambus

Rakesh Bhatia, Co-Founder, Hektor SG













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B2B PAYMENTS

11:20 The Evolution of Card-Present Payments


11:40 How is fintech reinventing B2B payments?• Are fintechs offering more functionality and better service?• Why fintechs can offer more secure and easy-to-execute payment methods• Streamlining processes through e-invoicing platforms and global payment processing platforms

Sam Tanskul, Managing Director, Krungsri Finnovate

DIGITAL PAYMENTS & BIOMETRICS

12:00 The rise of digital payments in Thailand• Creating a common standard through a national initiative• Update on the price war of transactional fees between banks• Driving mass adoption of mobile payments

Tana Pothikamjorn, Senior Vice President and Head of Digital Banking, SiamCommercial Bank

12:20 Start-Up Elevator Pitches

Alex Hoang, Head of Product Design, GOSAMA





13:45 Digital identity and biometrics• The impact of evolving consumer technology on the uptake of biometrics• Beyond Touch ID: Tapping into voice, iris and cardiac biometrics in the payments process• Driving user adoption through consumer education

Malikkhan Kotadia, Co-founder and CEO, Finnovation Labs

Achmad Nusjirwan Sugondo, Senior Vice President, Bank BTPN

Paolo Baltao, EON Banking Group Head, Union Bank

Sreeram Iyer, Chief Operating Officer - Institutional Banking, ANZ Banking Group

Ratikant Sahu, Head, Data & Analytics, UOB

14:25 Biometrics and mobile apps in banking- What we learnt about implementing biometrics- What are the considerations when doing this at a global scale

Khanh Hwang, Global Head of Mobile, HSBC Retail Banking and WealthManagement

POLICY & REGULATION

14:45 The challenges of implementing regtech solutions in emerging markets• What is regtech?• Exploring the challenges and solutions on retail segment (blockchain, social media, mobile payment)• Examining the multiple challenges for corporates and investors (local regulation, compliance cost, hard

to find data) and the existing and innovative solutions to handle these hurdles.

Raphael Bouzy, CEO, Datarama







Payments: Cards & Digital ID














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THE FUTURE OF CARD PAYMENTS

11:30 The evolution of eBanking & eCommerce security• Banks Digital Transformation challenges in Strong Authentication• End consumers approach to digital security• Biometrics and Risk Management to solve security and user experience challenges• 4 security pillars to protect Mobile Applications

Michael Zerelli, Vice President Digital Sales & Director of Gemalto Australia, Gemalto

11:50 Exploring the future of card payments

Mehdi Bennani, APAC Director, HPS




12:10 One for the road: how technology is changing how we travel and commute incities• As cities across the world race to become smarter, transportation remains a central problem to be

solved. In Asia, a new breed of startups and entrepreneurs are tackling this challenge from a totally newangle, transforming the transport industry for the mobile age where cashless is the currency ofprogress. These new services are not only helping us to find, share and pay for rides seamlessly butalso making parking more efficient; and opening up new ways for us to travel. This session will look atthe role of technology in reimagining transport for the mobile age, the challenges that remain forprogress, and how changing user expectations are transforming how we travel.

Piruze Sabuncu, Head of Southeast Asia and Hong Kong, Stripe

Li Hongyi, Deputy Director, Product & Engineering Team, GovTech

Annabella Ng, Government Affairs Manager, Grab





































DIGITAL ID

16:00 Panel: Debating the future of privacy in an age of digital identification• Trust architecture: how much control do we have over how our data is stored/shared?• The importance of choosing the right digital identity technical architecture• Assessing the potential implications of a data breach• How to avoid inappropriate over-collection of data

Varun Rai, Director, Business Development, Specialties, Shell

Jonathon Gould, Regional Managing Director, Global Acceptance, Discover FinancialServices

Sahil Gupta, ASEAN Fintech, Transaction Banking Manager, Ernst & Young LLP

Sashien Godakandae, Founder & CEO, Enigmatic Investments

16:40 How Digital ID and innovation helps to transform digital banking• Digital Identification and how digibank by DBS utilizes electronic IDs for branchless, paperless,

signatureless customer onboarding• Customer centric innovation for smoother and easy banking experience

Leo Koesmanto, Executive Director- Head of Digital Banking, DBS Indonesia

DIGITAL ID

17:00 Making the case for National Digital ID Systems• How will national digital ID systems change the role of central banks?• The importance of collaboration between authorities, banks, telecom operators and other private

sector players• Digital ID in India: What have been the positive and negative effects of Aadhar?

Abhishant Pant, Founder, Cashless Journey




17:20 Blockchain as an enabler for Digital ID• The role of a blockchain based digital identity in reducing identity theft• How a blockchain-enabled digital-ID system changes commercial transactions• What will the private sector have to do in order to benefit from blockchain-enabled digital ID?

Sashien Godakandae, Founder & CEO, Enigmatic Investments

17:40 National Digital ID: Driving financial inclusion?• Why national digital ID systems are a pre-requisite for financial inclusion• What are the key challenges in reaching those without a recorded identity?• Where do national digital ID systems fall short in creating an environment for financial inclusion?













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eCommerce: Marketing






















SEARCH

11:30 Panel: How search marketing for eTailers is changing, and what they need to do tokeep up• How has Google improved its shopping suite for retailers?• Individual product indexing: Why this isn’t practical at scale, and what to do about it• Main menu navigation: How to ensure this is SEO-optimised• How to ensure product descriptions are up to par

Jan-Frederik Valentin, SVP, Strategic and Corporate Development, KAYAK

Karma Bhutia, Founder And CEO, iShippo

Scott Leaw, Regional eCommerce Director, Shiseido Asia Pacific

David Jou, Founder, Pomelo Thailand

12:10 Human-driven personalization doesn’t scale• Why AI is not a marketing channel• How are developments in AI changing search marketing?• Is AI search primarily focussed on images? How will it affect text search in eCommerce?

Clement Burghart, Director Channel Sales APAC, Emarsys Pte Ltd





































SOCIAL MARKETING

16:00 Social commerce: What it actually means and why it’s actually important• Defining social commerce• A look into the key economic drivers that make social commerce an important consideration• How social commerce differs to social advertising• How retailers who aren’t megabrands can foster a sustainable (and profitable) customer community

Marcelo Wesseler, Founder, Code M




16:20 Panel: What is the future of social media for eTail?• The impact of social discovery on the emergence of trends: How social accelerates emergence of new

trends, and what retailers can do to ensure they respond to this quickly• The social stamp of approval: What brands need to do to ensure they’re credible amongst social

influencers• How social media has changed the power balance: Why retailers now need to ensure their product

selections reflect, rather than dictate, consumer trends

Jan-Frederik Valentin, SVP, Strategic and Corporate Development, KAYAK

Emily Hamilton, Founder, Supernova.xyz

Pedro Baliza, Executive Vice President - Marketing, CMG.Asia

Roger Yuen, CEO & Founder, Clozette Pte Ltd

SOCIAL COMMERCE

17:00 Recreating a live shopping experience on social platforms• How shopping online is being reinvented as entertainment• What it takes for live-streaming shows to actually produce returns• What mainstream retailers can do to incorporate live-streaming into their marketing strategies

Yosua Tanuwiria, Corporate Head of Social Marketing, Kawan Lama Retail

17:20 How shoppable video works: A look into NBCU’s work for ZALORA• A look into the AI capability powering shoppable video• Why shoppable video can work well, but only in the right context: A look into past failing• Why shoppable video requires a lot of customer education to work properly• What needs to happen for eTailers to see results from shoppable video

Christine Fellowes, Managing Director, NBCU Global Networks

17:40 How precise marketing is changing loyalty factor of our customers?• For we can improve time to value and maintain it?• Snowflake generation – our new challenge ( lessons learned)• Loyalty disruptors – are there any surprises coming?• From hero – to zero. Recent Facebook case vs social media based engagement programs• Technology – few tools that can help

Bartosz Demczuk, Business Unit Director, Comarch Middle East













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PERSONALISATION

11:20 Shift 20/20 : Rethinking Marketing of the Future

Deepesh Trivedi, Head of Retail and eCommerce, Southeast Asia, Facebook

11:40 The future of commerce marketing: Technology& trend

Alban Villani, General Manager, Southeast Asia, Hong Kong and Taiwan, Criteo

12:00 Making the right recommendation: A look into how Myntra uses AI to upsell• A look into how AI technology helps improve recommendation engines• How Myntra is deploying AI technology to delight customers and reduce returns• How Moda Rapido works, and why its sell-through is so high

Priyanka Bhargav, Associate Director, Consumer Insights and Research/CorporateCommunications/PR, Myntra Designs


Wootinun Sung-ong, Founder, CloudCommerce.co

Krishna Vattipalli, CEO, Retainity





LOCALISATION

13:45 Using artificial intelligence to increase sales and stay competitive• Create your pricing/discounting strategy based on market demand, not cost of product• Identify market gaps in real-time to capitalise upon• Tailor marketing strategies based on competitor and market demand/supply of popular products

Kendrick Wong, CEO and co-founder, Shoppr

14:05 Why eTail doesn’t have to be a race to the bottom: Perspectives from a pricecomparison engine• Why price comparison really is much easier online• Why price comparison doesn’t necessarily mean the cheapest merchants always win• What eTailers can actually do to increase their ability to charge a premium

Thanawat Malabuppha, Chief Executive Officer and Co Founder, Priceza Co., Ltd

14:25 Building personalised brand awareness and performance campaign: A case studyof Zalora advertising platform• Data collection, security, and monetisation• Generate strategies for more effective personalised audience targeting• Sharing of working opportunities with other agencies and verticals

Alin Dobrea, Marketing Manager, Zalora Group

ANALYTICS

14:45 Beyond language: How eCommerce companies can truly localise their business• Where do you go to learn customer tastes quickly?• Do you need to launch entirely new websites for new markets?• How sourcing for localised UGC will help increase website credibility amongst locals

David Jou, Founder, Pomelo Thailand

15:05 The next digital marketing trend in future commerce• What uses does predictive analytics have which most eTailers don’t realise?• How predictive analytics improves channel management for eTailers• Why predictive analytics really is at the heart of eCommerce: How it reduces uncertainty in what sells,

and how it helps increase margins

Kathy Tan, Chief Marketing Officer, Meekco.Asia





Cindy Nguyen, CEO & Co-Founder, Regit

June Yong Loh, Founder, CombineSell







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SUPPLY CHAIN TRANSFORMATION










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11:20 Creating a good first impression: How to ensure your website hooks customersimmediately• Delivering compelling content at each stage of the purchase journey• The importance of mobile optimisation for all content and messaging• How can you create landing pages that wow your customers and initiate an emotional response?


11:40 How to use your web design to create a sense of urgency• Relevancy: ensuring your product is relevant to the audience• Blending both real and implied urgency into your strategy• Creating stock urgency to imply limited availability• Using time-sensitivity and countdown timers to increase urgency

Henning Biskopsto, CEO & Founder, Go Tasty

12:00 Beauty vs. utility: How to strike the right balance for your website• The importance of understanding who your customer is, and their preferred content style (e.g.video)• Bringing your products to life through exciting content and displays• How can you generate personalisation at scale?

Thomas Stroo, Co-Founder, Mimpi Sleep





Nicolas Chin, CEO, PostCo

Elvin Li, Head of Product & late Co-Founder, Botbot.AI


SMOOTHING THE PATH TO PURCHASE

13:45 One-click ordering: How to ensure your checkout process is as smooth as possible• The history of one-click: How it contributed to the rise of Amazon.com, and why the patent’s expiry will

help other eTailers compete• How fictionless is one-click?• Does one-click reduce shopping-cart abandonment?• What are the downsides of one-click, for retailers and consumers?

Niroshan Balasubramaniam, CEO and Founder, zlick.it

14:05 The UX design of social shopping: Findings from the Cambodia market• Why social shopping is much preferred to the Cambodian consumer, and why lack of understanding of

this has stumped foreign entrants into the Cambodia market• What social shopping looks like in reality for a Cambodian eTailer: A case study from Roserb• Further developments: How Roserb is improving its app design to make social shopping easier

Chhaleta Chharoat, Chief Beauty Officer, Roserb

14:25 The effect of cash on delivery on e-tailers• Encouraging uptake with incentives for e-payments and loyalty schemes• What would Asia without cash look like?• What are the key factors limiting the transition?• What can the government and private sector do to enable the change?• The importance of planning for failed delivery

Sumit Jasoria, Managing Director, shop.com.mm




CUSTOMER ENGAGEMENT

14:45 Making a subscription business work• The allure of subscription models• What matters the most in a subscription business• How do we win in this space

Joshua Tan, Head of Marketing, Style Theory

15:05 Up-selling: How do you extract more value from existing customers?• Tackling the issue of abandoned baskets• The role of emails in sending customer recommendations• The role of retargeting in up-selling: How to ensure that you’re serving customers ads with new product

offerings• Personalisation: How to ensure your recommendations are personalised

Tejinder Singh, Chief Operating Officer, Arvind Internet Ltd

15:25 How to use your conversion rates to increase the sense of urgency and sales onyour site• What drives your customers to convert?• How to discover what the sense of urgency is• What is he common factor driving your conversions?• How to increase conversions

David Watson, Director, Future.Travel







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eCommerce: Supply Chain






















THE FUTURE WAREHOUSE

11:30 A tech-first look at the warehouse of tomorrow• A connected supply chain: Real time connection from all areas of the supply chain to improve efficiency• Smart Automation: Machines working in collaboration with humans to get more reliability and flexibility• How can Big Data and AI improve warehouse planning and increase productivity?

Jason Lafolla, Head of Fulfillment Center Technology & Innovation, RedMart

11:50 E-Commerce and Supply Chain Agility• How can new packaging technology impact the supply chain?• How important is same day/same hour delivery to customer?• What guidelines can we consider for supply chain agility

Frank De Witte, Founder, Mimpi Sleep

12:10 How will e-commerce growth outside of tier I cities impact warehousingstrategies?• The growth of rural warehousing to reach those outside the cities• How to overcome transport difficulties• What are the challenges for provincial e-commerce players in rural areas?

Krishnan Menon, CEO, Fabelio





































HOME DELIVERY

16:00 From drones to autonomous cars: the driverless future of delivery• How will the driverless future make supply chains more efficient?• Will they reduce delivery costs and drive efficiency?• Understanding the evolution of government regulation around no-fly zones• How to take your first steps in a drone delivery program

Karma Bhutia, Founder And CEO, iShippo




16:20 Panel: How can eTailers make delivery financially sustainable?• How can you persuade customers to pay more?• In what circumstances can eTailers make money from delivery?• Are there alternatives to paying a delivery driver to send products straight to a customer’s house?

Jianggan Li, Director, Momentum Works

Gerald Lim, Director, Digital Business, Minor International Public Co


Chhaleta Chharoat, Chief Beauty Officer, Roserb

17:00 The future of eCommerce supply chain in South East Asia• Current demographics and challenges of eCommerce in SEA's markets

(Singapore/Thailand/Indonesia/etc)• How other partners are evolving to meet the demands• What changes can we expect in the landscape in the coming future

Hussein Sulaiman, Head of Operations, Zilingo

17:20 How Artificial Intelligence Is Going To Change The Way You Deliver

Fanny See, Chief Marketing Officer, Detrack Systems Pte. Ltd.

17:40 Combined Q&A session


Hussein Sulaiman, Head of Operations, Zilingo

Fanny See, Chief Marketing Officer, Detrack Systems Pte. Ltd.













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UX DESIGN








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IN-STORE ANALYTICS

11:30 How can retailers balance data protection regulations with the demands ofartificial intelligence technologies?• How AI works: Where do retailers get data from in the first-place? How is this data used?• What data protections laws stop AI technology from being used properly?• How can these restrictions be overcome? If customers don’t allow you to use data, how does AI work?

Johann Suchon, Managing Director, China, Hong Kong, SEA, Edenred

Bhavin Patel, Group Omnichannel Director, Kanmo Retail Group

Jan Oudeman, Founder & CEO, Grivy

Sylvia Yin, Co-Founder & Chief Operating Officer, Shoppr

Sunil Suresh, CMO & Global VP, Strategy, Capillary Tech

Christophe Bacon, Founder & Managing Partner, Omnistrada

12:10 An examination of the validity of sales per square foot as a metric for retailsuccess• How can retailers accurately account for the effect of showrooming and webrooming on sales per

square foot?• How can retailers account for the sales attributed to brand showrooms which don’t carry inventory?• Is the physical equivalent of last-click attribution really fair?

Arnab Ganguly, Group Head of Digital and Analytics, Kanmo Retail Group





































HOW TO HANDLE STAFFING

16:00 Embracing new retail, a challenge for loyalty marketing• Legitimacy of brick & mortar retail in a digitalized omni-channel environment• A new era for CRM and customer engagement• How clienteling solutions reinvent in-store experience

Sean Seet, Business Development Manager, Edenred SEA




16:20 An experiment in unattended and cashless retail: Findings from NanyangPolytechnic’s work with Cheers• The working relationship between Cheers and Nanynang Polytechnic: Why a retailer is working directly

with a school to test-run new innovations• The Cheers store at Naynang Polytechnic: Why it came to be, how it works, and how it runs on a day to

day basis• A look into the technology enabling cashless, unattended retail: Why the technology is easily accessible

to retailers but not so easy to make practical use of• What’s worked well and what hasn’t: What Nanyang Polytechnic and Cheers has learned about the

limits of unattended, cashless retail

James Sim, Senior Lecturer, Omnichannel Retail Studies, Nanyang Polytechnic

16:40 Customer Service in Retail: how to develop your sale staff to stay competitive inthe age of e-commerce• What role does sale staff have in the modern retail? And what skills do they need?• How do retailers enable their staff for the new retail reality?

Akarin Phureesitr, EVP – Head of Corporate Learning & Development, Central Group

IOT AND BRINGING ECOMMERCE IN-STORE

17:00 How Machine-Aided Commerce in the IoT Era Will Impact Retailers• Key problems the arrival of the Internet of Things era could solve for retailers• Specific countries and companies that are driving this shift.• Implications for retailers when more purchases are automated in the IoT era• What it would mean for retailers if brands are able to develop “goods as a service” models

Michelle Evans, Head of Digital Consumer Research, Euromonitor International













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EVOLUTION OF POS

11:20 Panel: How to go completely cashier-less• How does Amazon Go actually work? And, when will this become the norm?• What opportunities do cashier-less terminals present?• How can cashier-less stores overcome the challenge of store theft?• When does it make sense to go completely cashier-less? How can a store without cashier retain the

human element of brick & mortar?• Is going cashier-less a sensible goal, or does it take automation too far?


Binoo Joseph, Technology Head, Tesco

Roes Decil Anggana, HSSE Compliance & Evaluation Group Head, Pertamina Retail

Bhavin Patel, Group Omnichannel Director, Kanmo Retail Group

12:00 The enduring role of cash: How retailers can make cash registers as seamless aspossible• Just how important is cash?• What forms of cash will continue to be important?• How much can cash handling be automated?

Roes Decil Anggana, HSSE Compliance & Evaluation Group Head, Pertamina Retail


Rinat Perry, Co-founder Style Recommendation Engine, StyleClueless

Sriram PH, Co-Founder, Dave.AI





MERCHANDISING &DRIVING IN-STORE TRAFFIC

13:45 Panel: Data driven merchandising and store design decision making• Why social media monitoring is becoming one of the most important parts of a merchandiser’s job• Can improved monitoring of consumer trends help retailers to combat homogenisation of product

offerings?• Should retailers use customer data trends to focus their efforts more on private labels? If so, what role

would third-party merchandise have in the store of the future?



Ben Tan, Country Chief Executive Officer, Courts Singapore Ltd

William Lo, JP, Vice Chairman, Kidsland International Holdings Limited

14:25 How AR will actually change retail merchandising• Why the merging of the virtual and real worlds has, so far, failed• Understanding what the key pain points of a merchandiser’s job actually is, and how AR can help

alleviate these• Practical use case: A look into how AR is currently being used in retail merchandising

Mike Ghasemi, Retail, Hospitality and Travel Chief Analyst, Mike Ghasemi ResearchPte Ltd

14:45 Reversing the trend: How to drive offline sales in an environment of fasteCommerce growth• Reversing the trend- how to get more people in-store the offline stores when we are moving into a e-

commerce world• Brand visibility & competition in the market place - How best to compete, new technologies, (online to

offline)• Data driven- how can we use knowledge as power to profile & target certain audiences

Verity Turner, Head of Operations, OPI Digital Group

15:05 Combined Q&A session



Verity Turner, Head of Operations, OPI Digital Group





Mireya Lumbreras de Mazarredo, Chief Marketing Officer, OPI Digital Group

Nicolas Bargas, CEO & Co-Founder, Artemis Technologies

Jimmy Koh, Co-Founder, Freelor.com







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Retail: Shops & Department Stores






















THE STORE OF THE FUTURE

11:30 Putting fun at the heart of the retail experience through technology• Making your store social-media ready: Why Instagram and other social platforms should lead design

considerations• How to entertain people in-store: What can stores do to make the shopping experience fun?• What does the concept of retail-tainment mean?


David Westhead, CEO, APAC, Royal Sporting House

Chun Chuan LeeYau, Founder, Design Experiental & Retail Specialist, Pinch Design PteLtd

Michelle Evans, Head of Digital Consumer Research, Euromonitor International





































O2O & OMNI-CHANNEL

16:00 Using digital to create value offline: Lessons from NTUC Fairprice• How FairPrice Online fits within NTUC FairPrice’s offline outlets• How FairPrice online directs customers in-store• Does FairPrice online stand on its own as an outlet, or is it complementary to the offline experience?

Elvin Too, Chief Omnichannel Officer and General Manager, FairPrice Online




16:20 What considerations should retailers have when deciding to invest more in theiroffline retail?• Does an offline presence help to bolster your pricing power?• Does a substantial online presence mean retailers can reduce offline investments?• What limitations does an offline-only retailer face?• What limitations does an online-only retailer face?


Eve Fong, Ecommerce Manager, Nespresso Malaysia

Scott Leaw, Regional eCommerce Director, Shiseido Asia Pacific

Ivan Hudyana, Chief Digital Officer, Time International

Loic Esselen, General Manager, Ethnicraft Online

STORE DESIGN

17:00 The store as a showroom: A critical examination• How many retailers are actually moving to change stores to experience showrooms? How pervasive is

this trend?• Do showrooms turn stores into a marketing expense?• Do omnichannel and in-store technology considerations for showrooms differ from those of stores

where purchase can be made?• In a land-scarce market with expensive rentals, how can showrooms survive?• Are showrooms really the most efficient use of space for retailers who need to be in prime locations?

Mei Wai Wong, Founder and Chief Change Catalyst, APAC Global Advisory

17:20 How to make malls experiential: Cases from Harbour City Estates• How the role of the shopping mall has become one of experience curation, and how this changes the

relationship with tenants• Why experiential marketing is needed to draw foot traffic• ‘We’re all Smurfs’, Doraemon and other successful executions

Karen Tam, Assistant General Manager of Promotions and Marketing, Harbour CityEstates













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Documents

3 - 4 May 2018 Singapore - 4 May 2018 Singapore Latest ... Group Head of Digital and Analytics, Kanmo Retail Group Mike Ghasemi, Retail, ... Chuan Sheng, Singapore General Manager,