IPLC CCInternational Private Leased Circuit for Call Centers

High Capacity, TDM-based Voice Solution for Call Centers and BPOs

As call centers and Business Process Outsourcing (BPO) fi rms seek to differentiate their service offerings, network outsourcing provides a convenient way to control costs and pass along cost effi ciencies to customers. As more and more of these organizations outsource activities that detract from their core business, there is an increasing need for managed voice solutions that deliver and maintain an in-house network infrastructure.

Tata Communications has developed an end-to-end, TDM-based voice service that helps call centers and BPOs control network costs, while delivering the manageability and scalability necessary to stay competitive. International Private Leased Circuit (IPLC CC) for call centers delivers a dedicated solution based on a fl exible, commercial and pay-per-use model. As a fully managed solution, IPLC CC minimizes start-up costs for call centers and BPOs — helping networks scale to accommodate growth. Also, with over 12 years of VoIP heritage, Tata Communications established leadership in voice communications helps companies manage a smooth transition to IP-based communications. Tata Communications’ coverage within India, Asia and global business centers provides the worldwide reach and region-specifi c expertise required for the call center industry.

The IPLC CC solution includes:

_ Local loop_ National leg_ International leg_ Switching and multiplexing_ US Point of Presence (PoP) with PSTN termination and aggregation services

Key Features

Standard features of Tata Communications’ IPLC CC solution include the following:

_ Pay-per-use model for full scalability_ Full IPLC CC circuit_ Call termination to A-Z countries_ Call aggregation service_ Guaranteed uptime service level agreements (SLAs)_ Flexible pricing model_ Capital expenses for compression equipment, routers and cable modems eliminated_ No recurring annual maintenance charges for network devices_ End-to-end upgrade — local, National Long Distance (NLD), International Long Distance (ILD), connectivity to client foreign colocation_ Quick ramp-up for new pilot start-ups

ENTERPRISE

www.tatacommunications.com

IPLC CC

Key Benefi ts

_ Volume-based tier model reduces costs as a business grows_ As a fully managed solution, it saves time, effort and resources in network deployment and integration services_ Dialer can be hosted in India without bandwidth optimization worries_ Reduced operational costs for start-up or expansion of capacity _ Lower last-mile costs and reduced management problems help avoid delays in provisioning_ Benefi t from the aggregation of bandwidth by picking up traffi c at a single voice switch in a particular geography_ A separate IPLC CC not required for different clients or for redundancy purposes

_ IPLC CC network utilization levels and related operating cost changes are eliminated_ Anywhere & Anytime Business service to serve processes from to A-Z destinations_ Plug and Play service

© 2009 Tata Communications Ltd. All Rights Reserved. 2P_TC_IPLCS_ver1.1_OCT-2009

For more information on IPLC CC, please visit:www.tatacommunications.com/contact

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