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2nd Southern Africa Regional
Customer Services, Quality of Service (QoS) and Billing
LANSMORE Hotel, Gaborone, Botswana, 16 -18 September 2015 Botswana
TDM Overview
1
TDM Overview - Strategic Statements
2
Vision
Mission
Corporate Slogan
Values
To be leader in the provision of integrated communication solutions with an intervention in the regional market
To offer high quality communication solutions to operators, organizations and to the people, in view of a sound social and economic development of the country
To allow people to communicate and develop Mozambique
•Customer care
•Innovation
•Professionalism
•Integrity
•Social responsibility
Voice Communication service Serviços-1.mp4
• Post Paid /Pre Paid • CDMA
• Virtual Calling Card• Suplementary services on fixed line (voice mail, follow me,
call forward, etc)
• Public phone
• Televoting
• Toll Free
• Voice Mail
3
DATA, INTERNET SERVICE AND MULTIMIDIA
• ISDN
• Leased Line
• TDM Evolution(VPN, IP, MPLS)
• Dedicated Internet
• Fax 2 Mail
• Broad Band (ADSL)
• Internet / cdma TDM_2.mp4
• Video conferencing 4
ADSL AUTOMATED PROVISIONING
Supported by SACTELA
• Creation
• Modification
• Service termination
• Update on AAA, according to Billing package
5
ADSL SYNCRONIZATION ENGINE
According to package in Billing System• Corrects the Bandwidth in AAA• Corrects the Time Restriction (navigation valid period) in
AAA • Corrects the zone in accordance with AAA subscriber prefix• Fixes the IDcard in AAA• Fixes BNAS parameters (data rate, Bind Mode, etc.) in AAA • Close the connection on AAA (state = Closed) for non-active
Subscribers in Billing system(Disconnected )• Non existent subscribers in Billing (test subscr., fraud, etc.)• Subscribers with outstanding requests; after request closing
(start billing) the system opens the link in AAA
6
ADSL SYNCRONIZATION ENGINE
Syncronization Report
7
Quality of Service
ITU-T Rec. E. 800 defines QoS as “collective effect of service performance which determines the degree
of satisfaction of a user of the service”
8
KPI´S FOR ADSL JANUARY - JUNE 2015
9
ADSL MONTHLY TRAFFIC
Janeiro_2015
Fevereiro Março Abril Maio Junho0
20,000,000
40,000,000
60,000,000
80,000,000
100,000,000
120,000,000
140,000,000
DownloadUpload
Mês
Mb
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BILLING & CUSTOMER CARE
+
SPDA
G. COLLECT
SACTELA
GAIA
SGI
ERICSSONANS
COMERCIAL
ERICSSONAXE10
MTP(Via X.25)
ITALTEL UT100EMULADOR TAPE
CDMA VOZ
CDMA NET
ADSL
IN/OC S
SOFTSWITCH
MULTI BIT
ECCS
ICCS
CONSOLAS
SI
SAI
SCRIPTS
RASDI
INCONSIST
ITEMS SWITCHING CENTER
12
13
12/3/2013 9:06:30 AM
S I G A M
iTEMS / IT ARCHITECTURE FOR APLICATIONS AND INTERFACES
Erricson Collect CDR System
Italtel Collect CDR System Sistema de Gestão
de Inconsistências Oracle
Finantion
Sistema de Actualização de Linhas de Assinantes Sistema Partilhado de Detecção de Avarias Sistema Integrado de Gestão, Administração & Gestão (SIGAM)
ERICSON AXE - 10
ITALTEL
UT 100
ERICSON.
ANS
VSAT
MAPUTO
CDMA VOICE
CDMA
NET
ADSL
IN
ECCS
ICCS
CONSOLA VIRTUAL
SACTELA
SPDA
LTM FACTUR. COMERC.
LTM COMERC. (FACTUR.)
TELEVI
SA
TELECONTA
INDICAD.
GET
INDICAD. DE
GESTÃO
BALANÇO FACTURAÇÃO
BANCOS DÉBITO
DIRECTO
Mediation System G. Collect v. 5.2
BILLING & CUSTOMER
CARE
GAIA V6.1
SGI
OF
CDR
PAYSHOP
iTEMS
SITES FOR CDRs COLLECTION OLHA DE CDR´s
BANCOS ATM E
BALCÕES
SOFT
SWITCH
RA
(SDI)
CHALLENGES
• Competition with mobile operators• Customer retention• Competitive pricing plans• Deliver the right product to the customer• Convergent billing• VoIp Billing• Billing accuracy• Meet the customer needs• The customer need better quality at low price• The telecom operator need high revenue at low
cost14
THANK YOU
Muito Obrigado!
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