27-31 August 2017 Las Vegas, USA How to Operationalize ... · How to Operationalize your Software Defined Data Center in 90 days – ... Jeff Immelt Chairman & CEO, GE Randy Mott

Andrew Firth – [email protected] Ariyasinghe – [email protected]

27-31 August 2017 Las Vegas, USA

PBO1649BU

How to Operationalize your Software Defined Data Center in 90 days –The Proven Approach to IT Transformation

VMworld 2017 Content: Not fo

r publication or distri

bution

mailto:[email protected]

mailto:[email protected]

• This presentation may contain product features that are currently under development.

• This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.

• Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

• Technical feasibility and market demand will affect final delivery.

• Pricing and packaging for any new technologies or features discussed or presented have not been determined.

Disclaimer

2



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AGENDA

The Digital Landscape

Why Transformation is Important

Your 90 Day Plan

How to Achieve it - Technical

How to Achieve it - Organizational

Good Practices, Common Pitfalls



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The Digital Landscape



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5

My VMworld 2017 Personal Ecosystem

Reviews

Flights

Accomodation

Insurances

Scheduling

NavigationTransit

Currency

Connectivity

Food & Drinks

Entertainment



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6

Y

• Really get



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F

Competing forces in a Digital World



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CXO Viewpoint: Leading Transformation

“I think anything

‘software-defined’

means it’s digital. It

means we can

automate it, and we

can control it, and

we can move it

much faster”

“It’s our

recognition that if

you go to bed as an

industrial company,

you’re going to

wake up as a

software company.”

“To transform the

company, you really

need IT” –which

touches all parts of

the business. And

you need IT that is

designed around GM”

“Basically, all

companies are

technology

companies. There’s

no way around it”

“Innovate or

die…The only way

to get ahead is with

continuous

learning and

innovating”

Jeff Immelt Chairman & CEO, GE

Randy MottSVP & CIO, General Motors

Bask IyerCIO VMware & Dell

Andrew Henderson CTO, ING Bank



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Why is Transformation So Important?



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IF WE DON’T CREATE THE THING THAT KILLS FACEBOOK SOMEONE ELSE WILLMARK ZUCKERBERG



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Navigating the Transformation Journey…Where do you start?

11

WeaknessesStrengths

Opportunities Threats

“Your competitor’s

ability to innovate faster,

lower their cost of doing

business…”

“Doing nothing…wait

and see approach”

“You are a pioneer in server

virtualization…already saving

costs for the business and have

the right skills and agile thinking

in house...”

“Extend virtualization to storage

and network, and modernize

your DC with software-defined

capabilities…help the business

leapfrog competition”

Maximize strengths, seize the opportunities…and start the software-defined journey



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Innovating your business model to become software centric

Key

Partners

Key

Activities

Value

Prop

Customer

Relations

Customer

Segments

ChannelsKey

Resources

Cost Structure Revenue Structure

Technology

providers

Business Model Canvas: The nine business model building blocks, Osterwalder, Pigneur et al. 2010

Automated &

streamlined

IT operations

Technology

Platforms Tools

New

offerings to

the market

quicker at

lower cost,

with

superior

experience

New monetized servicesOptimized capex/opex mix aligned

to demand

Social Media

Digital-savvy

customers

Omni-channel



bution

13Built Capacity

Actual Usage

Over Capacity – tying up

capital

Under capacity – slows

down the business

Is your data center slowing down the business?

Characteristics of Traditional DCs:

• Hardware-defined

• 3-Tier, hierarchical design

• Designed for North-South traffic

patterns

• Scales vertically



bution

14

Characteristics of a SDDC:

• Agile, flexible

• Elastic

• Hardware agnostic

• East-west traffic support

• End-to-end Security

• Horizontal scaling

• Future proofed (Multi-cloud enabled)

Sweet Spot – capacity

matched to demand

Built Capacity

Actual Usage

IT moving at the speed of business… with the agile SDDC



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SDDC – an architectural approach to transform your data center

Software-Defined Data Center (SDDC)

Applications - Scale Up (Traditional), Scale Out (Modern/Cloud), Containers

Extensibility

Services - IaaS, PaaS, DBaaS, APPaaS, XaaS

Cloud Management Platform

Business OperationsAutomation

Physical Infrastructure

ComputeNetwork &

SecurityStorage

Compute Network &

SecurityStorage

Virtualized Infrastructure and Abstraction

Disaster

RecoverySite Recovery

Manager

vRealize Automation vRealize Operations vRealize Business

vRealize

Orchestrator

1. Build Your

Own

2. Converged

Infrastructure

3. Hyper-

Converged

VMware

Products

SecurityvSphere NSX vSAN NSX

Hybrid Cloud

(Private / Public)



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Your 90 Day PlanHow to Operationalize your SDDC



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Vision Discovery Realization Pilot Review Model Momentum

Actions:

Initiative Measure Lead Prove Justify Invest Drive

17

Your 90 Day Plan



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4 weeks

2 weeks

2 weeks

Vision

Discovery

Realization

Pilot

Review

Model

Momentum

5 weeks

4 weeks

Your 90 Day Plan

| 10 | 20 | 30 | 40 | 50 | 60 | 70 | 80 | 90 |



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Before you start… the Business Blueprint



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Vision

Action:

Initiative

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Your 90 Day Plan

• Understand your organization’s business vision for the future

• Get buy-in and support for change – this is a new mindset

• Link the business vision to a set of technical outcomes

• You can make a difference – become a change agent

• Identify key stakeholders and build a steering committee

• Ask for 90 days

Day

0Before You Start

Apply

S.M.A.R.T

principles



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Discovery

Action:

Measure

21

Your 90 Day Plan

• Really get to know how your business functions

• Understand current state, existing process and value chain

• Identify and understand your existing team structures and roles

• Document team interactions and processes over many weeks

• Identify inefficiencies - manual interaction, wait time, process loops / breaks

• Be thorough in your preparation

Weeks

1-4

Undertake a

VMware

Hybrid Cloud

Assessment



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Realization

Action:

Lead

22

Your 90 Day Plan

• Gather your findings and measurements, make comparisons

• Present your findings back to your steering committee

• Share your high level ideas for the next phase

• Gain further support for change – speak in the language of the business

• Get sponsorship to hand pick your champions

• Collaborate, communicate and excite

Weeks

5&6



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Pilot

Action:

Champion

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Your 90 Day Plan

• With renewed vigor and support identify the high level architecture

• Plan and build a scaled and measurable pilot

• Sell the vision to the team highlighting what’s in it for them

• Identify a series of small wins to focus on

• Collaborate collaborate collaborate and celebrate the small wins along the way

• Most importantly, be resourceful

Weeks

7-11

Apply

RACImodel



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Review

Action:

Justify

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Your 90 Day Plan

• Collaborate and share ideas, meet where possible weekly

• Identify what works well, what does not. Address how to improve

• Review your results based upon before and after measurements

• Keep things on track by keeping things simple

• Review and justify if the technology is fit for purpose

Weeks

9-12

Apply

AGILEhereVMworld 2017 Content: N

ot for publicatio

n or distribution

Model

Action

Invest

25

Your 90 Day Plan

• Before presenting results you must have a water tight plan!

• The proposal is based upon technology AND people and process

• Identify milestones, duration, investment, skills and training

• Identify the new structure to support a transition

• Identify how risks can be mitigated

• Only present your plan with strong support of your champions

Weeks

11-13

Ask the

Five Whys

Apply

RISK

matrix



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Momentum

Acton:

Drive

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Your 90 Day Plan

• Any transformation is a maturity, it is never a destination

• Ensure the business understands that change is a constant

• Transition your new infrastructure and teams over time

• Continue to build a culture of collaboration and openness

• Invest in training and invest in innovation

• Those that don’t maintain momentum can risk falling behind

Beyond

Apply

Maturity Model here



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Sales

BU Teams

CEOOperations

CEO & SLT

Finance IT HR Marketing Sales

Identify Key Stakeholders

Keep

Satisfied

Key Players

(Champions)

Least

Important

Keep

Informed

Interest of Stakeholder

Influence/P

ow

er

of

Sta

kehold

er

Undertake a

Stakeholder

Assessment



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CIO

Apps

Legacy

VIStorage

NetworkSecurity

Support

Projects Dev

Identify Transformation Champions

CTO EA

Marketing HR Finance …LoB

LoBLoB



bution

Cloud

Architect

Cloud

Engineer

Cloud

Leader /

Evangelist

Cloud

Admin

Service

Owner

Cloud Business

Manager

Service

Policy/Blueprint

Manager

Cloud

Analyst

Cloud Services

Portfolio Manager

Cloud

Developer

Service

Admin

Service

Architect

Service

Developer

Service

Analyst

Service

QA

Service Leader /

Evangelist

Tenant Ops LoB 1, 2, X(ServiceOps)

Customer

Relationship

Manager

Cloud Infra Ops

(CloudOps)

Some of the proposed roles in a service based IT organisation are shown below

Key Roles identified in transforming to SDDC



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Cloud

Architect

Cloud

Engineer

Cloud

Leader /

Evangelist

Cloud

Admin

Service

Owner

Cloud Business

Manager

Service

Policy/Blueprint

Manager

Cloud

Analyst

Cloud Services

Portfolio Manager

Cloud

Developer

Service

Admin

Service

Architect

Service

Developer

Service

Analyst

Service

QA

Service Leader /

Evangelist

Tenant Ops LoB 1, 2, X(ServiceOps)

Customer

Relationship

Manager

Some examples of people and roles in a service based IT organisation

SDDC transformation – Process, roles and people (eg: small org)

Cloud Infra Ops

(CloudOps)



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How to Achieve it?Your Technical Guide to Success



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32

Greenfields vs Brownfields

Build your own vs. Ready-to-run



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Your Technical Approach to Transformation

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Brownfields Approach

Retrofit your existing solution

Constrained by legacy

Already run components of SDDC platform

Team structures may require less change

Mature core virtualization skills

Leverage existing investment

Greenfields Approach

Allows to initially integrate old and new

Allows organization to transition over time

Allows for new architectures such as HCI

Can be quicker than brownfields approach

Minimizes complexity of brownfields

Proves capability quicklyVMworld 2017 Content: Not fo


bution

• Architectures and designs created and validated by VMware experts

• Encompass the entire set of VMware software-defined data center (SDDC) products

• Standardized and streamlined design for each deployment scenario and use case, for example, single-region SDDC Clouds

Build your own using VMware Validated Designs (VVD)

Deploy and operate all components of the Software Defined Data Center

Download your free copy



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Storage Virtualization

ComputeVirtualization

NetworkVirtualization

Management and Automation

vRealize Suite




Automated Lifecycle Management




SDDC Manager

vSphere vSAN NSX

VMware Cloud

Foundation

Unified SDDC Platform

Private Cloud Public Cloud

Ready-to-run with VMware Cloud Foundation

Unified SDDC Platform for Hybrid Cloud

Configuration Patching & Upgrades

Deployment Policy BasedProvisioning



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How to Achieve it?Your Organizational Guide to Success



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Financial

Technology

Culture

An IT transformation requires a new strategy to address and consider…

Political

Process

Getting the business buy-in



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‘Why do we need a SDDC strategy? We’re already heavily virtualized!’

‘I’m okay waiting six weeks for a basic Windows machine.’

‘Don’t waste your time. This organization will never change legacy processes!’

‘We don’t have time or budget for innovation’

‘Inefficiency equals job security. Not interested!’

Be prepared with real data, a clear strategy, and outcomes that align with real business needs.



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Transformational leadership

• Engaged leadership is essential for successful IT transformations.

• Leaders have the authority and budget to make the large-scale changes when needed

• Leaders can provide visible support when a transformation is underway

• Leaders can change the incentives of entire groups of engineers

• Leaders can set the tone of the organization, and reinforce desired cultural norms.

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"How do we get leaders on board to make the necessary changes?"

Leaders are NOT the change agents.

IT Leaders are looking for those who can champion this for them!

Still, one of the most common questions we hear is…



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41

You cant learn to swim without getting wet You cant learn to swim without getting wet



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Empowering your team

Shared vision

Inspire in your communication

Supportive leadership

Provide and encourage intellectual stimulation

Personal recognition.

Transformational leadership characteristics are highly correlated with IT performance



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Addressing People and Process

• Foster an environment of collaboration, cross-functioning teams and cross-domain skillsets

• Prioritize processes that deliver high value with low effort first

• Focus process re-tuning efforts upon service levels rather than technology stacks

• Baseline, measure, and benchmark the results you’ve achieved

• Continue to look for and make incremental improvement

Re-tune your existing processes to take full advantage of the SDDC



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44

Avoid trying to retrofit your existing team structures and processes

Avoid recreating your existing infrastructure by hanging onto legacy processes

. VMworld 2017 Content: Not fo


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Good Practices, Common Pitfalls



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How VMware customers have approached SDDC Transformation

• Establish a clear business vision and digital mindset

• Beware of analysis paralysis – Think big; start small; act swiftly.

• Clear and open communication and collaboration delivers the best results

• Define clear roles, some cases warrant a new business unit or entity or outsource partner

• Over time encourage and foster teams to be cross skilled and cross functional

• Become customer centric, protect your customers’ trust, protect your brand

• Greenfields helps to free legacy and is often the easiest approach providing the quickest wins

• Learn to experiment and co-create. Failing fast is ok.

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Beware the Common Pitfalls

• Beware of going all in too quickly…

• Beware the digital add-on approach – utilizing existing tools, skills to achieve adjacent outcomes

• Beware the rogue transformation agent – Executive sponsorship is key to success

• Beware of assumptions – communicate this is a clean slate and to challenge the status quo

• Build an amazing team – ensure a mix of those who understand the old and new organisation

• Take your time during the discovery and realization phases to do a thorough job

•

Measure and compare every step of the way to encourage further transformation investment

• Don’t expect the tools to do the job for you. Technology alone is not transformational

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48

• SDDC creates new opportunities to streamline process and deliver new initiatives faster.

• Transformation = innovation. Technology is the tool, people and process often the challenge.

• Executive sponsorship, SLT cannot take leadership without IT taking the charge .

• Seek and encourage thought leadership to challenge the status quo, seek external advice.

• A staged approach is required (agile) Traditional legacy systems need to coexist with new.

• Plan for success, rigorous project management, realistic milestones, regular measurement.

• New skillsets and roles will be required. Re-train vs re-hire, accept change is inevitable

• Transformation is not an endpoint, it’s an ongoing maturity and a Long term investment.

Summary – How to Operationalize your SDDC in 90 Days



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Need Help?

49

Start your transformation journey with VMware

Partners and VMware Professional Services

Try Hands-On Labs

at VMworld

VMware Validated Design

for Software-Defined Data

Center Documentation

Hybrid Cloud Assessment

VMware Cloud Foundation:

Unified SDDC Hybrid Cloud Platform

https://blogs.vmware.com/cloudops/tag/operations-transformation



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https://blogs.vmware.com/cloudops/tag/operations-transformation



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Documents

27-31 August 2017 Las Vegas, USA How to Operationalize ... · How to Operationalize your Software Defined Data Center in 90 days – ... Jeff Immelt Chairman & CEO, GE Randy Mott