23.10.2009Veli Heikkinen Travel cards in Finland Tallinn 2009-10-23

23.10.2009 Veli Heikkinen

Travel cards in Finland

Tallinn 2009-10-23


Content

Current situation in Finland HSL, Helsinki Regional Transport

Authority Current system in Helsinki region Travel Card and Information System

2014 Mobile Ticketing Tariff renewal in Helsinki Region


History of travel cards in Finland

1988 first contact cards in use 1991 the first pilot with contactless cards 1992 the first contactless card based system

in use 2001 contactless cards in use in Helsinki area At the moment contactless or dual interface

cards are in use everywhere except Finnish Railways (in long distance traffic)

The number of cards in use is about 1.8 M Single tickets based mainly on paper tickets Mobile phones (SMS) can be used in Helsinki

as a single tickets in rail and as a tourist ticket in Turku


Wideness of the use areas

Every bigger city with neighboring cities and municipalities have their own systems without interoperability to other areas

Matkahuolto Ltd has a parallel system with the national scheme Cards are valid elsewhere but not in

Helsinki Metropolitan Area and In Finnish Railways


Lessons learned

+ The systems are working well all over in Finland The systems are mainly small or medium size

except Helsinki Two Finnish professional suppliers on the vehicle

equipment Electronic ticketing systems were existing =>

cards were added to the systems The suppliers and buyers were “on the same

boat” “Keep it simple” Principe

- No interoperability• A parallel system for interoperability outside of

Helsinki region


Interoperability

Early 90: The Ministry of Transport and Communications pushed interoperability => Matkahuolto solution

From 2005: Travel Card Forum of Finland pushed interoperability => Proposal ITSO, not accepted

2009 -> FiCom Mobile Phone solution YTV, Finnish Railways, Matkahuolto letter of intent for

interoperable travel cards, Ministry of Transport and Communications supports


HSL (HRTA) New public transport authority in the Helsinki

Region


HSL - New public transport authority in the Helsinki Region

Pornainen

Kerava

Sipoo

Järvenpää

Tuusula

Nurmijärvi

MäntsäläHyvinkää

Helsinki

VantaaEspoo

Kirkko-nummi

Vihti

Kauniainen

1986 YTV Area: 4 cities => 2010 HSL: 6 municipalities

A local PTA responsible for public transport as a whole

The owners 2010: Helsinki, Espoo,

Kauniainen, Vantaa, Kerava and Kirkkonummi

Open to other municipalities in the Helsinki region (14 municipalities may join)

The Board Based on the number of

inhabitants and valid political proportions

Helsinki has at most 50 % power of decision


HSL - New public transport authority in the Helsinki Region

Responsibilities include: Transport system planning for member municipalities Participating in the planning of infrastructure development

and maintenance investments for public transport Planning and organizing of public transport Procurement of bus, tram, metro, ferry and commuter train

services Approving public transport fare and ticketing systems and

tariffs Marketing of public transport and passenger information Ticket inspection


Helsinki Metropolitan AreaCurrent Travel Card System


Helsinki Metropolitan Area

YTV Area

Neighbor municipalities

The YTV cities havecombined over 1 000 000 inhabitants

50 km


Time schedule

Travel Card Trial in the Helsinki region 1992-1993

Feasibility studies for the implementation 1993-1994

Implementation project founded 1994

Reorganization of the project 1999

First installations 1999

The system in full use since 2002


Travel Card System

Card reader

Idesco Cards

Single ticket

SMS ticket

Tourist Contact Card


Buses1,530 buses, 3,200 drivers

Trams120 trams, 300 drivers

Local trains167 train units, 34 stations, 300 train conductors

Metro16 metro stations, 42 carriage sets

Suomenlinna ferry4 ferry terminals

Travel Card System covers


Travel Cards in Numbers

Over 1 Million rechargeable cards

Over 1 million disposable contact cards

3 500 card readers

1 900 ticket vending units

100 inspector's units

300 card loading and sales points

100 ticket vending machines

Over 400 000 daily users

750 000 regular users


Customers are very satisfied with the Travel Card

Customer satisfaction

1 2 3 4 5

Average

Scale from 1 = disagree to 5 = agree

200720062005200420032002

Travel Card is suitable for me and easy to

use?


Implementation of the project

The main goal “the well functioning Travel Card System” was achieved

The time schedule was exceeded by several years

The cost was exceeded by 50 % from the original plans


Lessons learned

- In the beginning two separate suppliers, PTA as a system integrator+ Didn’t work => new contract with one responsible supplier

- No major changes to tariffs => complex system to realize- Non experienced suppliers (for big systems)/buyers+The suppliers and buyers were “on the same boat” The contract-placer should define the operational

requirements in advance in sufficient detail It is worth implementing the project in phases Major operational requirements should not be changed while

the project is ongoing


Travel Card and Information System 2014


Travel Card and Information System 2014

Usability Tariffs Costs Standards

• Passenger information system• On line Communication to and from vehicles• Reporting• Extensive use of produced data

•Increase customer satisfaction•Increase system user satisfaction•Less faults•Decreases running costs

•Season passes based on zones•Single tickets based on zones •Stored value card based on check in check out•Easy to collect from passengers

•Attention on operating costs•Open systems & procurement•Self-services:

•Internet•Mobile•Vending machines

•ISO 14443 A•Desfire•Mifare Ultralight

•GPS (Global positioning system)

•NFC (Near Field Communication)

•Introduce national standard•Security

• Valid in all public transport •Suitable for expanding commuting area

TIS

201

4


System update phase 1

2009 =>2001 - 2009


YTV- Card applications

ISO 14443 A- cards YTV specification

Application and file structures, data elements Handling rules

DESFire Season passes, Stored value

Mifare Utralight Single and tourist tickets

YSAM DESFire SAM YTV key set

04/19/23 Erkki Jylhä-Ollila

Voimassaolotietojenkäsittely

PerustiedotOK

Aika OK

Y

Y

N

N

Tuntematonsovellus

Lippu ei olevoimassa

END

AlueOK

Y

N

Antipass Y

N

Kirjoita nousutiedot

Talleta käyttötapahtuma

Väärä alue

Leimaus ei olesallittu

YTV Matkakorttisovellus

Kausituotteen tiedot [2]

Arvokukkaro

Arvolippu

Kortinhaltijan tiedot

Sovelluksen perustiedot

Historiatiedot [8]

DESFire

Lisätiedot

€


Travel Card- system update

ISO 14443Standard appl.

Phase 2

Phase 1ISO 14443YTV-Applications

“IDESCO”Buscom-Application

Systemupdate

Technologyupdate

Cards

System

Supplier independency

Open procurement

2006 2008 2010 2014

Disposable cardapplication ?


The phases of the project

Phase 1 Development Installations Transfer period

Phase 2 Specification Tendering Development Implementation

2008 2009 2010 2011 2012 2013 2014


System architecture


TIS2014 External Interfaces

19.04.23 Erkki Jylhä-Ollila

Traffic light control system

Park and ride

Operators IT- systems

External travel card systems

Current ticketing system

Traffic management

centres

External sales

servicesBanks

City bike

External information

services

Road tolls

ExternalAFC-

systems

TIS

AFC

AVS

TSP

RTIS

PI

TM

CRM

ESB

BISTraffic

planning

Accounting system

Journey planner

Populaiton Register Centre

Tourism

Will be implemented

Possible implementation

YTV


Mobile ticketing


Mobile Ticketing

SMS ticketing is very popular in Helsinki Annual sales: 3,5 million tickets (over 20 % share of all

internal Helsinki single tickets) Valid in internal rail transport, ferries and Metro feeder

bus traffic HKL Study on technical possibilities for driver inspections of

SMS tickets is ongoing

SMS ticketing as tourist ticket in Turku (Near) Future of mobile ticketing is in NFC

Chicken-egg phenomenon concerning the availability of NFC phones vs. NFC services


Challenges for Unified NFC Ticketing in Finland

Nationally numerous travel card application in use Supplier owned

Fara, Pusatec Matkahuolto (regional and national buses)

Small cities, Regional tickets (not YTV), Long distance travel YTV

YTV defined card applications Travel cards (DESFire) Single-charge cards (Mifare Ultralight), eTicket

Current card to be changed VR national railways (planned)

Long distance travel, regional traffic Different modes of transport, different tariffs and ticket types


FiCom, NFC

Phase 1 Common implementation on SIM-card Provides a platform for diverse ticket types Loading of tickets over-the-air Handling of tickets with NFC Interface for selecting, buying, renewal and removal of tickets Pilot at early 2010 Card application: YTV eTicket

Phase 2 Implementation of travel card application TIS2014? Common national standard application as a condition?

A

B

D

Valitse lippu

1. Selaa tietoja2. Matkusta3. Tilaa uusi4. Poista lippu5. Vaihda lippu

Helsinki-Oulu18.6.2008 Klo15:30

C


Further Development

Online- services Buying and loading of tickets on-line Combining route searches and buying tickets Buying intercity tickets for entire trip

Contactless Debit and Credit cards Visa payWave, Master Card PayPass, Contactless EMV

Multiapplication cards Identification, payment, ticketing Other services


How to make a successful Travel Card Implementation Project?

One buyer one supplier Excellent know how on the buyer's and supplier’s side Operational requirement on the sufficient level

Methods for administration of changes The necessary technical requirements

Openness, standardization etc “On the same boat Principe” => A strong commitment to

the project Life cycle thinking A lot of blood, sweat and tears And a lot of the good luck


Tariff renewal 2014


Tariff renewal

Current zone based fare and ticketing system Travel cards

Period tickets, Stored value tickets Single and tourist tickets

The renewal of the current ticketing systemby 2014 (TIS2014)

A new ticketing system for an expanding Helsinki area Real-time information for passengers, contractors and operators

In association to TIS2104, the renewal of the fare and ticketing system Examination of alternatives started in 2006 Core principles were decided in June 2008 Final decisions in stages: 2009 - 2013


Proposal for New Fare And Ticketing System Zone based period tickets Check in Check out for stored value tickets

on every leg of trip Boarding payment ~1,65 € includes ~6 km of

travel after which additional kilometres ~0,11 €/km

Travelled distance is based on the sum of bee line distances for trip legs within valid time (first km after transfer connection is free)

Combined period + value ticket Distance based once outside period ticket zone

Zone based single tickets


Effects of the Tariff Renewal 2014

Expansion of area Covers Helsinki regions commuter area (~ 80 - 100 km) 4 +2 municipalities => ~ 40 municipalities Impact on passenger volumes is small

The new ticketing system has to simultaneously work with the current and new tariff

Travel cards will be updated during the transition period Current tariff will be removed once devices and cards are updated


Effects of the Tariff Renewal 2014


Operational Changes

Period and tourist tickets More zones and zone combinations Improvement of sales system Anticipate changes in zone boundaries

Principle for stored value payments? Check In – Check Out More buttons Preloaded tariff areas

Change in principles for sales of single tickets? Number of zones From zone to zone From station to station

19.04.23 Erkki Jylhä-Ollila

€

Documents

23.10.2009Veli Heikkinen Travel cards in Finland Tallinn 2009-10-23