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CSI2140MachineryHealthAnalyzer
FrequentlyAskedQuestions
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CSI2130SupportandUpgrade
Q1. WillmyCSI2130stillbesupported?
Yes,yourCSI2130willstillbesupported.Emersoniscommittedtosupportingourcustomers.Supportagreementsareavailable,productsupportpersonnelcontinuetoassistwithanyquestions,repairsarestillperformed,andcurrentandfutureAMSMachineryManagerversionswillsupporttheCSI2130.
Q2. CanIstillbuyaccessoriesformyCSI2130?
Yes,allaccessoriesfortheCSI2130areavailable.
Q3. CanIstillbuyaCSI2130?
No,theCSI2130isnolongerforsaleandhasbeenreplacedwiththeCSI2140.However,EmersonremainscommittedtosupportingexistingCSI2130sinthefield.Supportagreements,productsupport,repairs,andaccessoriesarestillavailable.
Q4.
WillallmyDownloadablePrograms(DLPs)betransferredtotheCSI2140ifIupgrade?
Yes,allDLPswillbetransferredfromyourCSI2130toaCSI2140exceptforthealignmentDLP.
Ifyouhavealignment,youcansendyourCSI2130toarepaircentertobeturnedintoanalignmentonlyunit.CustomerpaysshippingtoEmersonandEmersonpaysreturnshipping.Turnaroundtimeshouldbe7daysorless.
Q5. IfIupgradetotheCSI2140,doIneedtosendmyCSI2130toEmerson?
Yes,tradedinCSI2130unitsneedtobesentbacktoEmerson.YoucaneasilydothisbyobtaininganRMAnumberfromEmerson.
IntheU.S.orCanada,call1.888.367.3774andselectoption2
OutsidetheU.S./Canada,call+63.2.702.1111
[email protected]
IfyouhavealignmentonyourCSI2130,Emersonwillreturntheunittoyouasanalignmentonlyunit.AllotherdownloadableprogramswillbemigratedtotheCSI2140.TheupgradepricecoverstheconversionworkandreturnshippingyouneedonlyacquiretheRMAnumberandpaytoshiptheunittotheproductservicecenter.
Q6. WhatdoIdosincetheCSI2140doesnotsupportalignment?
YoucansendyourCSI2130toarepaircentertobeconfiguredasanalignmentonlyunit.AllotherDLPswillbetransferredtotheCSI2140whenyouupgrade.
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Q7.
IhaveaCSI2130runningtranslatedfirmware.Willmylocalizedversionstillbesupported?
Yes,theCSI2140willbeavailablewithlocalizedfirmware.Checkwithyourlocalsalesrepresentativeforinformationaboutyourlanguage.
Q8.
IfIhaveacurrentsupportagreementonmyCSI2130with6monthsofcoverageleftwhenIupgrade,willthose6monthsapplytothenewunitordoIlosethem?
TheCSI2130supportagreementqualifiesyouforasignificantdiscountonyourupgradepurchase.TheCSI2140comeswitha12monthwarrantyfromthedateofpurchase.ThatwarrantysupersedesanyCSI2130supportagreementdurationremaining.
Q9.
IhavefourCSI2130units,butcanonlyaffordtotradeuptwoatthistime.IwillupgrademysoftwareversiontosupporttheCSI2140,butwillitsupportmyCSI2130stoo?
Yes,AMSMachineryManagerv5.6willalsosupporttheCSI2130.
HardwareandAccessories
Q10. Whyarent25pinadapterssupportedontheCSI2140?
TheCSI2140doesnothavea25pinconnector.Insteadmultipleconnections/channelsaresupportedbyeitherconnectingdirectlytothetwoaccelerometerM12connectors,usingsplitterYcables,orusingthe4channelinputadapter.
Q11. DoIneedthe4channelinputadaptertocollectfourchanneldata?
No.TherearemultiplewaystoutilizethefourchannelcapabilitiesoftheCSI2140.FourchannelaccelerometerdatacanbecollectedusingtwosplitterYcablesconnectedtothetwoM12accelerometerconnectorsontheCSI2140.Youwillneedthe4channlinputadaptertocollect4channelvoltsdata.
Q12. CanmyCSI430SpeedVuebeusedwiththeCSI2140?
Yes,butanewcableisrequired.Youcanpurchasethiscablefromyourlocalsalesrepresentative.ExistingCSI430usersareeligibleforapurchasediscounttomaketheupgradeeasier.
Q13. Canmy404tachometerbeusedwiththeCSI2140?
Yes,butanewcableisrequired.Youcanpurchasethiscablefromyourlocalsalesrepresentative.Existingtachometerusersareeligibleforapurchasediscounttomaketheupgradeeasier.
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Q14. WillmyCSI2130headphonesworkwiththeCSI2140?
MostheadphonescanworkwiththeCSI2140byconnectingthemthroughanofftheshelfBluetoothreceivertoreceivetheBluetoothsignalfromtheCSI2140.
Goto
www.assetweb.com/mhmandselectPortableVibrationAnalyzersandCSI2140tofindalistofrecommendedBluetoothreceivers.CompatibleBluetoothenabledheadphonescanalsobepurchasedfromEmerson.
Q15. WhatkindofmemorycarddoestheCSI2140use?
TheCSI2140canuseastandardSD(SecureDigital)memorycard,whichcanbepurchasedatalocalretailer.EmersondoesnotsellSDmemorycards.
Software
Q16. WhatversionofAMSMachineryManagerdoIneed?
YouneedAMSMachineryManagerv5.6orhighertousethesoftwarewiththeCSI2140.
Q17. HowcanIgetAMSMachineryManagerv5.6?
Ifyouhaveacurrentsupportagreementorwarranty,youcanrequestacopyfromproductsupport.Otherwise,youneedtopurchasethesoftwareorasupportagreementfromyourlocalsalesrepresentative.
Wireless
Q18. CanIusewireless capability
todownloadroutesanduploaddatato/fromtheCSI2140?
Yes,iftheCSI2140wirelessmodulewaspurchasedforyourCSI2140,thenitcanwirelesslydownloadroutesanduploaddatatothedatabaseviawirelesshotspots.Thiscanbeusedtosenddatabacktothedatabasefromthefieldforanalysisbyacoworkerwhilemoreroutesarecollectedbythevibrationtechnician.
ThisisanalternatemethodofcommunicationtoUSBorEthernetcabledcommunications.
Q19.
CanIaddthewirelessmoduletomyCSI2140aftermyinitialpurchase?
Yes,butyouwillneedtoreturnittoaservicecenterinordertohavethemoduleadded.
Q20.
IknowtheCSI2140haswirelesscapability,sowhyiswirelessnotavailableinmycountry?
WirelesscommunicationhastobecertifiedwitheachcountrysgovernmentregulationsandwillnotbeavailableuntiltheCSI2140hasreceivedthewirelesscertificationforyourcountry.Pleasetalkwithyourlocal
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salesrepresentativeforthelatestinformationregardingthecertificationforyourlocation.Alistofcountrieswithwirelessapprovalsisavailableonlineatwww.assetweb.com/mhmunderPortableVibrationAnalyzersCSI2140.
Q21.
WhatwillIhavetodoformycompanyswirelessnetworktorecognizemyanalyzer?
YoumayneedtoconsultyourITdepartmentforassistancetogainaccesstotheplantswirelessnetworkforyourCSI2140.
Training
Q22. WillIneedtraininginordertousemyCSI2140?
TheCSI2140userinterfaceissimilartotheCSI2130tomakeitfamiliartocurrentusers.
WhetheryouareacurrentuserornewtotheCSIfamilyofanalyzers,therearewizardsbuiltintotheanalyzertohelpyouperformyourgeneraltasks.AQuickStartguidewillalsobeprovidedsothatyoufeelconfidentwithyournewanalyzer.
Q23.
IwanttrainingtousethemoreadvancedfunctionalityofmyCSI2140.WherecanIfindthis?
TheCSI2140trainingcoursewillbeavailablestartingOctober1,2013.YoucanfindmoredetailsonthetrainingcourseschedulebyvisitingtheCSI2140websiteorEmersonsEducationalServicespage.
Q24.
Imnotabletoupgradeatthistime,butmystaffstillneedstrainingontheCSI2130.Willyoucontinuetoofferthat?
Yes,theCSI2130trainingcourseswillcontinuetobeoffered.YoucanfindmoredetailsonthetrainingcoursescheduleandlocationsbyvisitingtheCSI2130websiteorEmersonsEducationalServicespage.
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Thecontentsofthispublicationarepresentedforinformationalpurposesonly,andwhileeveryefforthasbeenmadetoensuretheiraccuracy,theyarenottobeconstruedaswarrantiesorguarantees,expressedorimplied,regardingtheproductsorservicesdescribedhereinortheiruseorapplicability.Allsalesaregovernedbyourtermsandconditions,whichareavailableonrequest.Wereservetherighttomodifyorimprovethedesignsorspecifications
ofourproductsatanytimewithoutnotice.
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