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Quality for the many peopleChristina Freij Larsson
© Inter IKEA system
s B.V. 2021
Purchasing & Logistics Area Manager Quality Compliance Manager
Chris Bird
“Throw-away” products are not IKEA. Whatever the consumer purchases shall give long-term enjoyment .”
Ingvar Kamprad“The Testament of A Furniture Dealer”, 1976
“ Quality must always be adapted to the consumers’ needs. ”
© Inter IKEA system
s B.V. 2021
See quality through the eyes of the customer
© Inter IKEA system
s B.V. 2021
© Inter IKEA system
s B.V. 2021Our visionTo create a better everyday life for the many people
© In
ter IK
EA
Syste
ms B
.V. 2
00
8
© Inter IKEA system
s B.V. 2021
© Inter IKEA system
s B.V. 2021
Our key values
Togetherness
Caring for people & planet
Cost-consciousness
Simplicity
Renew and improve
Different with a meaning
Give and take responsibility
Lead by example
To offer a wide range of home furnishings with good design and function at prices so low that as many people as possible will be able to afford them.
Our business idea
© Inter IKEA system
s B.V. 2021
9500 articlesdeveloped by IKEA of Sweden
© Inter IKEA system
s B.V. 2021
ODDRUNThrow, Blue€ 8
443 stores
in 59 countries
© Inter IKEA system
s B.V. 2021
Democratic
DesignFORM
LOW PRICE
SUSTAINABILITYQUALITY
FUNCTION
© Inter IKEA system
s B.V. 2021
Production oriented retailer
© Inter IKEA system
s B.V. 2021
1600
© Inter IKEA system
s B.V. 2021
suppliers
Where we purchase
America
2.6%
Europe incl. RU, TR, Africa
57.4%Asia Pacific & Middle East
40%
© Inter IKEA system
s B.V. 2021
IKEA Business Model
© Inter IKEA system
s B.V. 2021
SMALLchanges
BIGvolume
X
a HUGEdifference
© Inter IKEA system
s B.V. 2021
© Inter IKEA system
s B.V. 2021
BILLYBookcase€ 25
BILLYBookcase€ 69
Quality on the business agenda
© Inter IKEA system
s B.V. 2021
HEKTARFloor Lamp€ 49
© Inter IKEA System
s B.V. 2018©
Inter IKEA systems B.V. 2021
Quality for Life Trust
Proud co-workersHappy customers
Quality cultureLeadership
One view on quality
Long
last
ing
valu
eat
low
pri
ces
Qua
lity
in
ever
y to
uchp
oint
Qua
lity
thro
ugh
tran
spar
ency
Quality for Life
Main responsibility
Quality in IKEA Supply• Product Quality
Development, Deviation handling, Compliance
• Supply Quality Development, Deviation handling, Compliance
© Inter IKEA system
s B.V. 2021
Definition & Scope
Quality Movements in Supply©
Inter IKEA systems B.V. 2021
Create Quality and Compliance in every touchpoint
Quality in a Multichannel environment right from the beginning
Quality Matrix in IKEA SupplySupply & Engineering Quality Community
Quality Mind-set: every customer counts, every product countsI am responsible – I care!
IKEA Supply Strategy A stronger IKEA offer that many can affort / An IKEA offer reachable for the many more / A supply chain I trust
Compliance
© Inter IKEA system
s B.V. 2021
Definition & ScopeEnd-to-end approach
Low prices go hand in hand with high standards.
© Inter IKEA system
s B.V. 2021
© Inter IKEA system
s B.V. 2021Quality … a learning journey
• Keep quality on the business agenda
• Controlling => Development
• Risk based approach regarding verification
• Customize support based on needs
• Synergies in compliance
• Remote meetings and audits during pandemic times
• Remain curious and open to learn and explore
Our partners make us better!
© Inter IKEA system
s B.V. 2021
SNOFSAClock€14,99
© Inter IKEA system
s B.V. 2021
Trust
ÖSTERNÄSLeather handle€10/2pk
Over 2 300 000 reviews17 markets4.5 stars average rating93% recommend a friend
© Inter IKEA system
s B.V. 2021Our customers love our products
Ratings and Reviews:
© Inter IKEA system
s B.V. 2021To create a better everyday life for the many people.
