2021 BROCHURE - itqa.co.za

2021 BROCHURE

HERCULINE J RETIEF

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ITQA TRAINING PROGRAMME FOR 2021

OUR HISTORY

The training courses presented by ITQA are the legacy of the late Bev Howard, which

he developed and implemented while being employed at the CSIR (Council for

Scientific and Industrial Research), in 1976 when industry required an auditable

system to ensure the quality and traceability of material and products manufactured.

The South African Standard SABS 0157 was published, and later the standard

became part of the international standard ISO 9000.

In late 1978 I joined Bev Howard, also being employed at the CSIR, at Applied

Electronics, NEERI (The National Electrical Engineering Research Institute), and then

as Quality Manager at the Integrated Circuit Facility, a joint venture between CSIR and

Plessey England.

The practical courses are designed to emphasise the importance of quality and the full

understanding of Statistical Process Control in industry.

In 1990 when the CSIR was privatised, we resigned to continue as Industrial Training

and Quality Assurance (Pty) Ltd (ITQA).

Both Practical Statistics for Industry I and Practical Statistics for Industry II serve

the purpose of preparing our candidates for the international recognised external

examinations available.

The City and Guilds of London’s ‘Certificate in Quality Assurance’, has since been

removed from the Curriculum.

While still entering candidates for the ‘Certificate in Quality Assurance’, we had the

privilege that the City and Guilds of London Medal for the Best Student was awarded

to six of our candidates.

This medal was only awarded if a certain number of candidates wrote the examination

internationally. It was an external examination, set and marked by the City and Guilds

of London.

At the time, we also prepared candidates for the certification examinations offered by

the then ‘ASQC’ (American Society for Quality Control), which since became the ‘ASQ’

(American Society for Quality).

Preparation courses offered for certification by the ASQ, are i.e. Certified Quality

Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE),

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Certified Reliability Engineer (CRE). These certifications have to be recertified every

3 years.

Courses like Certified Quality Inspector (CQI), Certified Quality Technician (CQT),

Certified Six Sigma Green Belt (CSSGB) are some of the certifications for which no

recertification is applicable.

Once a candidate achieves his/her Certification with the ASQ, the qualification may

be added to e-mails together with the ASQ logo.

The Certification Examinations are computerised multi-choice questions which are

conducted at the Prometric Test Centre in Johannesburg. There are various Exam

Windows for each Certification which are also made available by the ASQ on their

website annually.

We have had the privilege of dealing with the whole spectrum of industries in South

Africa and abroad. To this end, we will always offer continuous support to our clients

in all quality related matters.

Our mission is to share our knowledge with integrity and honesty, to enable each one

of our candidates to reach their full potential in the field of quality, both locally and

abroad.

HERCULINE J RETIEF

COURSE OUTLINES

We would like to emphasise that the curricula given in this brochure is an outline of

the subject matter and indicate the main points that will be covered in detail during the

presentation of the training course.

IN-HOUSE TRAINING COURSES

ITQA has provided specially tailored in-house training and awareness courses in

quality and related subjects for several companies. Many of the companies have

requested additional courses of a similar nature that address the improvement of

understanding and performance at top management, middle management, supervisor,

and on the shop floor level.

ITQA has received numerous feedback reports from these companies, indicating

definite improvements in quality, and overall levels of performance, with consequent

financial benefits for the companies.

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CONSULTANCY

ITQA has expanded in the field of consultancy for the requirements according to the

ISO 9001:2015 (Base-line auditing, Implementation, Documentation, and training),

ISO 17025:2017 (Base-line auditing, Technical Competency, Streamlining,

Implementation), Statistics, and all other quality related matters.

Consultancy will be quoted on case-by-case requirements and desired outcomes.

ACCREDITATION

ITQA training courses were developed and are upgraded on an on-going basis to train

and prepare candidates to sit for the International Certification Examinations during

the year with the ASQ (American Society for Quality) as there are no unit standards

for quality in South Africa to measure our courses against.

Tax Invoices issued by ITQA can be submitted to SARS for a partial Skills

Development Levy (SDL) refund, plus 15% VAT.

PAYMENT OF TRAINING COSTS

Enrolment fees are payable prior to the commencement of a course. EFT’s may be

deposited into our bank account (details are printed at the bottom of the Tax Invoices

ITQA issue according to the details supplied by companies on the Application for

Enrolment form). Most of our main clients have registered us as a Supplier/Vendor

in order for training costs to be settled via EFT.

Tax Invoice numbers should be used as reference when payments are processed at the end of the month for reconciliation and VAT payment purposes.

APPLICATIONS

Applications for enrolment should be submitted on the Application for Enrolment

form to register candidates for training courses, supplying full details of the prospective

candidates who will be attending, full details of the company’s invoicing details, the

courses that the candidates would like to enrol for, as well as the dates according to

our 2021 ITQA Training Calendar.

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Enquiries regarding our training courses should be addressed to:

Annuscha Pohl

Industrial Training and Quality Assurance (Pty) Ltd

PO Box 367321,

Menlo Park,

Pretoria,

0102 RSA

Tel No: (012) 344 - 0934

International: +27 12 344 – 0934

e-mail address: [email protected]

or

[email protected]

Website : www.itqa.co.za

Suite 109

Xcel Park,

441 Rodericks Road,

Lynnwood,

Pretoria,

0040

Google Maps:

https://goo.gl/maps/Xg9YHxSmGLRMkLBq6

mailto:[email protected]


http://www.itqa.co.za/

https://goo.gl/maps/Xg9YHxSmGLRMkLBq6

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TRAINING COURSES OFFERED BY ITQA:

1 Practical Statistics for Industry I page 8

2 Practical Statistics for Industry II page 10

3 Mechanical Inspection page 12

4 Preparation for Certified Quality Inspector (CQI) page 14

5 Preparation for Certified Six Sigma Green Belt (CSSGB) page 16

6 Preparation for Certified Quality Technician (CQT) page 17

7 Preparation for Certified Quality Engineer (CQE) page 20

8 Preparation for Certified Manager of Quality/

Organizational Excellence (CMQ/OE) page 23

9 Preparation for Certified Quality Auditor (CQA) page 26

10 Preparation for Certified Six Sigma Black Belt (CSSBB) page 28

11 Quality Problem Solving Techniques page 32

12 ISO 9001:2015 page 34

13 Application for Enrolment form page 35

TRAINING OFFERED BY ITQA ON REQUEST: Preparation for:

• CQIA (Certified Quality Improvement Associate)

• CRE (Certified Reliability Engineer)

• CCT (Certified Calibration Technician)

• CSSYB (Certified Six Sigma Yellow Belt)

• CSSGB (Certified Six Sigma Green Belt)

• CSQE (Certified Software Quality Engineer)

• CQPA (Certified Quality Process Analyst)

• CSQP (Certified Supplier Quality Professional)

• CQPA (Certified Quality Professional Associate)

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ASQ EXAMINATION WINDOWS FOR CERTIFICATION

CQT CQI CMQ/OE CRE CSSYB CSSBB CSQP Examination Windows ASQ Deadline

May 1 - 31, 2021 April 3, 2021

July 1 - 31, 2021 June 3, 2021

September 1 - 30, 2021 August 4, 2021

CQA CQE CSSGB CCT CQIA CSQE Examination Windows ASQ Deadline

April 1 - 30, 2021 March 4, 2021

June 1 - 30, 2021 May 4, 2021

August 1 - 31, 2021 July 4, 2021

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Course No 1

PRACTICAL STATISTICS FOR INDUSTRY I This is an introductory training course which is designed to give participants an insight

into the basic principles of Statistical Quality Control (SPC).

Course Content

• Elements of Quality, their Structure and Organisation

• Quality Cost Capture and Control

• Problem Identification and Analysis

• Pareto Analysis

• Elementary Statistical Concepts

• Normal Distribution

• Machine and Process Capability Studies

• Compiling and Using Statistical Control Charts

• Variable Charts

• Attribute Charts The various Sampling Methods and the effect thereof, and

methods applied to rectify problems so that an Acceptable Quality Level (AQL)

can be achieved

• Average Outgoing Quality

• The Lot Plot Method

• ISO9001:2015

The full Course Content for PSI I may be obtained from our offices.

Duration: 5 working days

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Dates: Venue Costs per Delegate VAT exclusive VAT inclusive

1 – 5 March 2021 Pretoria R 16 500.00 R 18 975.00

15 - 19 March 2021 Pretoria R 16 500.00 R 18 975.00

Further dates will be provided in due course.

Please note:

Training in Durban and Cape Town will be presented on request at in-house venues for 8 – 12 students. Quotations will be supplied on request.

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Course No 2

PRACTICAL STATISTICS FOR INDUSTRY II

This course extends and develops the subject matter of Practical Statistics for

Industry I.

COURSE CONTENT

• Probability

• Discrete Distributions

• Continuous Distributions

• Confidence Interval Estimates

• Statistical Decision Making

• Student t Distribution

• Chi Squared Distribution

• Analysis of Variance

• Factorial Design

• Non-Parametric Statistics

• Sampling

• Cumulative Sum Control Charts

• Reliability

• Regression Analysis

The full Course Content for PSI II may be obtained from our offices.

Duration: 2 x 5 working days

Training weeks are not consecutive

Admission Requirements:

Applicants must have previously attended the Practical Statistics for Industry I

training course.

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12 - 16 April 2021 (Week 1) Pretoria

3 - 7 May 2021 (Week 2) R 33 000.00 R 37 950.00

Further dates will be provided in due course

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Course No 3

MECHANICAL INSPECTION

A sound Quality Control System requires adequately trained inspection personnel. To

provide such people with the expertise, a training course, covering many aspects of

Mechanical Engineering Inspection, has been compiled by ITQA.

COURSE CONTENT:

• Historical Background

• Precision, Accuracy, and Reliability

• Decimal Numbers

• Engineer’s Steel Rule

• Tolerances

• Gauging Principles

• Surface Finish Assessment

• Vernier Calliper

• Micrometre

• Dial Indicators

• Engineering Drawings

• Records

• Gauge Blocks

• Optical Projection

• Angular Measurement

• Surface Measurement

• Roundness Measurement

• Materials Testing

• Workshop Calibration

The full Course Content for MI may be obtained from our offices.

At each stage of the course, participants must complete a set of practical tasks.

Satisfactory completion of the complete course will entitle the participant to obtain a

Mechanical Inspection Training Certificate.

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Duration: 5 working days


8 – 12 March 2021 Pretoria R 16 500.00 R 18 975.00

19 - 23 April 2021 Pretoria R 16 500.00 R 18 975.00


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Course No 4

PREPARATION FOR CERTIFIED QUALITY INSPECTOR (CQI) The training sessions are designed to prepare candidates for the American Society for

Quality (ASQ) Certification as Certified Quality Inspectors.

Minimum Expectations for a Certified Quality Inspector:

• Must know basic quality terms, definitions, and concepts.

• Must know basic statistical terms and techniques, how to plot data, and how to

recognise out-of-control conditions.

• Must know the definition of PDCA and understand team concept.

• Must understand types of measurement, measurement terminology, and the

different measurement scales.

• Must know the difference between accuracy and precision and be able to select

the appropriate measuring tools and techniques.

• Must know how to measure using surface plate layouts.

• Must be able to identify/recognise inspection errors and initiate resolution.

• Must have basic calibration knowledge.

• Must be able to read and interpret blueprints and know definitions of critical, major,

and minor characteristics.

Minimum Requirements as stipulated by the ASQ for a Certified Quality

Inspector:

To apply for the Certification as a CQI, you must have two years of on-the-job

experience in quality inspection or related field. If you do not have a High School

Diploma or GED, you must have 3 years’ additional work experience.

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A detailed Body of Knowledge for CQI may be obtained from our offices in a PDF-

format.




It is advisable that candidates should attend the Mechanical Inspection as well as

Practical Statistics for Industry I training courses, before entering the Certification

Course

For Senior Quality Inspectors it is advisable to attend Practical Statistics for Industry

I, the statistical basis, before entering the Certification Course.

** The costs for the Preparation sessions for Certification Exclude ASQ Membership and

Certification Fee, due to the ZAR Rand/US$ Exchange Rate fluctuations this cost will be

recalculated for each quotation.

The cost for Membership and Certification, is less than entering for the Certification as a

Non Member.

Quotes are valid for 10 days only

.


Dates to be provided (Week 1) Pretoria

Dates to be provided (Week 2) R 33 000.00 R 37 950.00

Handbook Issued: ASQ : The Certified Quality Inspector Handbook

ASQ: CQI Examination Windows * ASQ: Application Deadline

May 1 - 31, 2021 April 3, 2021

July 1 - 31, 2021 June 3, 2021


https://asq.org/quality-press/display-item?item=H1556

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Course No 5

PREPARATION FOR CERTIFIED SIX SIGMA GREEN BELT (CSSGB)

The training sessions are designed to prepare candidates for the American Society for

Quality (ASQ) Certification Examination as a Certified Six Sigma Green Belt (CSSGB).

A detailed Body of Knowledge of CSSGB may be obtained from our offices in a PDF-

format.


Training weeks are not consecutive.

Minimum Expectations for a Certified Six Sigma Green Belt:

The Certified Six Sigma Green Belt operates in support of, or under the supervision

of a Six Sigma Black Belt, analyses and solves Quality problems, and is involved in

Quality Improvement Projects. A Green Belt is someone with at least three years of

work experience who wants to demonstrate his/her knowledge of Six Sigma tools and

processes.

Minimum Requirements as stipulated by the ASQ for a Certified Six Sigma

Green Belt:

CSSGB Certification requires 3 years of work experience in a full-time position. Paid

intern, co-op, or any other course work cannot be applied toward the work experience

requirement. Educational waivers are not granted.

It is advisable for candidates to complete the Practical Statistics for Industry I

course, the statistical basis, before enrolment of the CSSGB Preparation sessions.

Handbook Issued: ASQ : The Certified Six Sigma Green Belt Handbook

The CSSGB Preparation Sessions are presented on request.


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Course No 6

PREPARATION FOR THE CERTIFIED QUALITY TECHNICIAN (CQT) The training sessions are designed to prepare candidates for the American Society for

Quality (ASQ) Certification Examination.

The CQT is a paraprofessional who, in support and under the direction of quality

engineers or supervisors, analyses and solves quality problems, prepares inspection

plans and instructions, selects sampling plan applications, prepares procedures, trains

inspectors, performs audits, analyses quality costs and other quality data, and applies

fundamental statistical methods for process control.

Minimum Expectations for a Certified Quality Technician:

• Must be able to define quality concepts and quality processes, including Six Sigma

basics, cost of quality, etc. Must be able to apply quality tools; must be able to

interpret information and data; must be able to apply team concepts both as a

member and leader.

• Must be able to define statistical techniques, including basic elements of Design of

Experiments and reliability; must be able to determine what data to collect for a

specific technique, how to apply it to various statistical methods, and how to

analyse results.

• Must know which measurement and test equipment tools are appropriate for

various tasks and how to assess tool accuracy and precision; must understand the

concept of standards traceability for measurement and test equipment.

• Must be able to apply basic inspection and testing techniques, including various

types of sampling plans; must be able to read and interpret blueprints (drawings),

including geometric dimensioning and tolerancing.

• Must understand and be able to apply various quality audit types and their

components, tools, and techniques.

• Must understand and be able to apply the elements of corrective and preventative

actions, including root cause analysis, failure mode and effects analysis, and the

control of non-conforming material.

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Minimum Requirements as stipulated by the ASQ for a Certified Quality Technician: To apply for the Certification as a CQT, you must have at least 4 years of higher

education and/or work experience in one or more of the areas of the CQT Body of

Knowledge.

If you are now, or were previously certified by the ASQ as a Quality Engineer, Software

Quality Engineer, or Quality Manager, experience used to qualify for certification in

those fields applies to certification as a Quality Technician.

If you have completed a degree from a College, University, or Technical School, part

of the 4 years’ experience requirement, will be waived as follows (only one of these

waivers may be claimed):

• Certificate/Diploma from a Technical or Trade school – one year waived

• Associate Degree – two years waived

• Bachelor’s, Master’s, or Doctorate – three years waived

• Degrees/Diplomas from foreign Educational Institutions must be equivalent to

Degrees from the USA Educational Institutions. Proof of equivalency must be

submitted with the Application for Certification

• A CV of each candidate is attached to the Application for Certification

A detailed CQT Body of Knowledge may be obtained from our offices in a PDF-

format.

Duration: 2 x 5 working days Training weeks are not consecutive

It is advisable for candidates to complete the Practical Statistics for Industry I and

Practical Statistics for Industry II courses, the statistical basis, before enrolment of

the CQT Preparation Sessions.


Dates to be provided (Week 1) Pretoria

Dates to be provided (Week 2) R 33 000.00 R 37 950.00

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Non Member.


Handbook Issued: ASQ : The Certified Quality Technician Handbook, Third Edition

ASQ: CQT Examination Windows ASQ: Application Deadline

May 1 - 31, 2021 April 3, 2021

July 1 - 31, 2021 June 3, 2021



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Course No 7

PREPARATION SESSIONS FOR CERTIFIED QUALITY ENGINEER (CQE)

The training sessions are designed to prepare candidates for the American Society

for Quality (ASQ) Certification Examination as a CQE. The CQE has to recertify with

the ASQ every 3 years.

The detailed CQE Body of Knowledge may be obtained from our offices in a PDF-

format.

Minimum Expectations for a Certified Quality Engineer:

• Will have a fundamental understanding of quality philosophies, principles, systems,

methods, tools, standards, organisational and team dynamics, customer

expectations and satisfaction, supplier relations and performance, leadership,

training, interpersonal relationships, improvement systems and professional ethics.

• Will have fundamental understanding of a quality system and its development and

implementation to domestic and international standards or requirements.

• Will have a basic understanding of the audit process, including types of audits,

planning, preparation, execution, reporting results and follow-up.

• Will be able to develop and implement quality programmes, including tracking,

analysing, reporting and problem solving.

• Will be able to plan, control and assure product and process quality in accordance

with quality principles, which include planning processes, material control,

acceptance sampling and measurement systems.

• Will have basic knowledge of reliability, maintainability, and risk management,

including key terms and definitions, modelling, system design, assessment tools

and reporting.

• Will have a thorough understanding of problem-solving and quality improvement

tools and techniques. This includes knowledge of management and planning tools,

quality tools, preventative and correction actions, and how to overcome barriers to

quality improvements.

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• Will be able to acquire and analyse data, using appropriate standard quantitative

methods across a spectrum of business environments to facilitate process analysis

and improvements.

Minimum Requirements as stipulated by the ASQ for a Certified Quality

Engineer (CQE):

To Certify as a CQE, you must have 8 years’ on-the-job experience in one or more of

the areas of the Body of Knowledge. A minimum of 3 years must be in a decision-

making position. If you are now or were previously certified by the ASQ as a Quality

Auditor, Reliability Engineer, Software Quality Engineer, or Quality Manager,

experience used to qualify for certification in these fields often applies to certification

as a Quality Engineer.

If you have completed a degree* from an accredited College, University, or Technical

School with accreditation accepted by the ASQ, part of the 8 years’ experience

requirement will be waived, as follows (only one of these waivers must be claimed):

• If you have a Certificate from a Technical or Trade School – one year will be waived


• Bachelor’s Degree – four years waived

• Master’s or Doctorate Degree – five years waived





It is advisable for candidates to complete the Practical Statistics for Industry I and

Practical Statistics for Industry II training courses, as it is the basis for Statistics of

the CQE Preparation sessions.



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Dates: Venue Costs per Delegate

VAT exclusive VAT inclusive

10 – 14 May 2021 (Week 1)

5 – 9 July 2021 (Week 2) Pretoria R 33 000.00 R 37 950.00


Handbook Issued: ASQ : The Certified Quality Engineer Handbook, Fourth Edition





Non Member.


ASQ: CQE Examination Windows ASQ: Application Deadline

April 1 - 30, 2021 March 4, 2021

June 1 - 30, 2021 May 4, 2021

August 1 - 31, 2021 July 4, 2021


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Course No 8

PREPARATION SESSIONS FOR THE CERTIFIED

MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE

(CMQ/OE)


for Quality (ASQ) Certification Examination as a

Certified Manager of Quality/Organizational Excellence.

The CMQ/OE has to recertify with the ASQ every 3 years.

A detailed CMQ/OE Body of Knowledge may be obtained from our offices in a PDF-

format

Minimum Expectations for a Certified Manager of Quality/Organizational

Excellence (CMQ/OE):

The CMQ/OE is a professional who leads and champions process-improvement

initiatives – everywhere from small businesses to multinational corporations – that can

have regional or global focus in a variety of service and industrial settings. A CMQ/OE

facilitates and leads team efforts to establish and monitor customer/supplier relations,

supports strategic planning and deployment initiatives, and helps develop

measurement systems to determine organisational improvement. The CMQ/OE

should be able to motivate and evaluate staff, manage projects and human resources,

analyse financial situations, determine and evaluate risk, and employ knowledge

management tools and techniques in resolving organisational challenges.

Minimum Requirements as stipulated by the ASQ for a Certified Manager of

Quality/Organizational Excellence (CMQ/OE):

To apply for Certification as a CMQ/OE you must have 10 years of Higher Education

and/or working experience, including 5 years in a decision-making position. ‘Decision-

making’ is defined as having the authority to define, execute, or control

projects/processes, and being responsible for the outcome. In addition, if you are now,

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or were previously certified by the ASQ as a Quality Engineer, or Software Quality

Engineer, or Reliability Engineer, experience used to qualify for Certification in those

fields, apply to Certification as a Quality as a CMQ/OE.


of the 10 years’ experience requirement will be waived as follows (only one of these


• Certificate/Diploma from a Technical or Trade school – one year will be waived


• Bachelor’s Degree – four years waived

• Master’s or Doctorate Degree – five years waived








17 – 21 May 2021 (Week 1)

21 – 25 June 2021 (Week 2) Pretoria R 33 000.00 R 37 950.00


Handbook Issued:

ASQ : The Certified Manager of Quality/Organizational Excellence Handbook: Fourth Edition





Non Member.



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.

ASQ: CMQ/OE Examination Windows ASQ: Application Deadline May 1 - 31, 2021 April 3, 2021

July 1 - 31, 2021 June 3, 2021


* These are provisional dates and will be added to our 2021 Training Calendar as

soon as the ASQ release the final dates on their website

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Course No 9

PREPARATION FOR THE CERTIFIED QUALITY AUDITOR (CQA)

The training sessions are designed to prepare candidates for the American Society for

Quality (ASQ) Certification Examination as a CQA.

The CQA have to recertify with the ASQ every 3 years.

A detailed CQA Body of Knowledge may be obtained from our offices in a PDF-

format.

Minimum Expectations for a Certified Quality Auditor:

• Must possess the knowledge and ability to conduct different types of audits, as

appropriate for method, relationship, or purpose of the audit, and must recognise

the effect of those audit types will have on the audit scope and outcomes.

• Must be able to audit in a professional, ethical, and objective manner using and

interpreting applicable standards or requirements, with an awareness of potential

legal and financial ramifications.

• Must be able to plan, communicate, and execute an audit with its defined scope,

including scheduling resources, conducting necessary meetings in performance of

the audit, and using appropriate techniques to gather, identify, and classify

objective evidence.

• Must be able to verify, document, and communicate audit results, develop an audit

report, and evaluate the effectiveness of corrective action and follow up.

• Must possess interpersonal skills to resolve conflict, conduct interviews, and make

presentations while participating as an audit team member, and must possess

knowledge of the unique responsibilities of the lead auditor and team facilitator.

• Must understand the value that quality audits add to the organisation and how

auditing can reveal interrelationships between business processes that can

influence outcomes and organisational risk.

• Must be able to select appropriate quality and auditing tools and techniques, and

use them effectively in a variety of practical applications.

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Minimum Requirements as stipulated by the ASQ for a Certified Quality Auditor:

To apply for Certification as a CQA, you must have 8 years of higher education and/or

work experience, including 3 years in a decision-making technical, professional, or

management position. In addition, if you are now, or were previously certified by the

ASQ as a Quality Engineer, or a Reliability Engineer, experience used to qualify for

Certification in those fields, apply to Certification as a Quality Auditor. ‘Decision-

making’ is defined as having the authority to define, execute, or control

projects/processes, and being responsible for the outcome.


of the 8 years’ experience requirement will be waived as follows (only one of these


• Certificate/diploma from a Technical or Trade school – one year waived


• Bachelor’s Degree – four years will be waived

• Master’s, or Doctorate Degree – five years will be waived








It is advisable for candidates to complete the Practical Statistics for Industry I

training course before enrolment of the CQA Preparation sessions.

Handbook Issued: ASQ : The ASQ Auditing Handbook, Fourth Edition

The CQA Preparation Sessions are presented on request.


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Course No 10

PREPARATION FOR THE CERTIFIED SIX SIGMA BLACK BELT (SSBB)

The CSSBB requires two completed projects with signed affidavits to be submitted to

the ASQ, or one completed project with a signed affidavit and three years of work

experience in one or more areas of the CSSBB Body of Knowledge before the ASQ will

allow delegates to sit for the Certification Examination as a SSBB.


for Quality (ASQ) Certification Examination as a CSSBB.

A detailed CSSBB Body of Knowledge, and Project Criteria, may be obtained from

our offices.

Candidates have to recertify every 3 years for the CSSBB.

Minimum Expectations for a Certified Six Sigma Black Belt (CSSBB):

• The Certified Six Sigma Black Belt will be able to explain Six Sigma

philosophies and principles, including supporting systems and tools, (quality,

process/continuous improvement, etc.) and will be able to apply them in various

business processes throughout the organisation.

• The CSSBB will be able to demonstrate and be a driver for various leadership roles

and responsibilities, organisational dynamics, customer expectations and

satisfaction.

• The CSSBB will have a fundamental understanding of components and techniques

used in project management, including planning, deploying, monitoring, etc. Will

be able to demonstrate team leadership, understand team dynamics, assign team

member roles and responsibilities, and be a driver of change agent methodologies,

and various communication tools such as negotiation, motivation, conflict

resolution, etc.

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• The CSSBB will have a thorough understanding of, and will be able to use all

aspects of the Define, Measure, Analyse, Improve, and Control (DMAIC) model in

accordance with Six Sigma principles (and as detailed in the Body of Knowledge).

• The CSSBB will have basic knowledge of lean enterprise concepts, will be able to

identify non-value-added elements and activities, and will be able to use specific

tools.

• The CSSBB will be able to use and analyse Quality Function Deployment (QFD)

techniques, Failure Mode and Effects Analysis (FMEA), and basic robust design

processes, including noise strategies, tolerance design, and process capability

tools.

• The CSSBB will have a basic understanding of Design for Experiment for special

design tools.

Minimum Requirements as stipulated by the ASQ for a Certified Six Sigma Black Belt:

Six Sigma Black Belt requires two completed projects with signed affidavit and three

years of work experience, in one or more areas of the Six Sigma Black Belt Body of

Knowledge.

Minimum Expectations for a Certified Six Sigma Black Belt:

Organization-wide Planning and Deployment

• Will understand how to deploy Six Sigma within a project.

• Will be able to implement tools and techniques to deploy strategic directions for

initiatives.

• Will understand the roles and responsibilities for Six Sigma projects and how each

group influences project deployment, and will be able to support communications

about the project deployment.

• Will be able to apply operational change management techniques within their

defined scope or domain.

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Organizational Process Management and Measures

• Will be able to define various types of benchmarking.

• Will be able to describe various types of performance measures, and select an

appropriate financial measure for a given situation and calculate its result.

Team Management

• Will understand the components and techniques used in managing teams,

including time management, planning and decision-making tools, team formation,

motivational techniques and factors that demotivate a team, and performance

evaluation and reward.

• Will be able to describe elements that can result in a team’s success.

• Will be able to use appropriate techniques to overcome various group dynamics

challenges.

Define

• Will be able to select data collection methods and collect voice of the customer

data, and use customer feedback to determine customer requirements.

• Will understand the elements of a project charter (problem statement, scope, goals,

etc) and be able to use various tools to track the project progress.

• Will be able to define and use flow metrics and analysis tools to indicate the

performance of a process.

• Will be able to develop and implement data collection plans, and use techniques

in sampling, data capture, and processing tools.

• Will be able to define and describe measurement system analysis tools.

• Will apply basic probability concepts and understand various distributions.

• Will be able to calculate statistical and process capability indices.

Analyze

• Will be able to analyze the results of correlation and regression analyses.

• Will be able to define multivariate tools.

• Will be able to perform hypothesis tests for means, variances, and proportions, and

analyze their results.

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• Will understand the components and concepts for ANOVA, chi square, contingency

tables, and nonparametric tests.

• Will understand the elements and purpose of FMEA and use root cause analysis

tools.

Improve

• Will be able to define and apply design of experiments (DOE) principles, and

distinguish among the various types of experiments.

• Will be able to apply various lean tools and techniques to eliminate waste and

reduce cycle time.

• Will understand how to implement an improved process and how to analyze and

interpret risk studies.

Control

• Will be able to apply, use, and analyse the various statistical process control

(SPC) techniques.

• Will understand total productive maintenance (TPM) and visual factory concepts.

• Will be able to develop control plans and use various tools to maintain and

sustain improvements.

Design for Six Sigma (DFSS) Framework and Methodologies

• Will understand common DFSS and DFX methodologies, and elements of robust

designs.

Handbook Issued: ASQ : The Certified Quality Engineer Handbook, Fourth Edition

The CSSBB Preparation Sessions are presented on request.


31

Course No 11

QUALITY PROBLEM SOLVING TECHNIQUES – A PRACTICAL SOLUTION:

This training course teaches candidates the following disciplines and how to practically

apply it in the workplace:

• Process Flow/Process Mapping

A flowchart is a map of the sequence of steps and decision points in a process.

• Brainstorming

Brainstorming is a simple technique for gathering the ideas for developing creative

solutions to problems.

• Pareto Analysis

Pareto Analysis is a creative way of looking at causes of quality problems – it is a

statistical tool to solve the most important problem first.

• Ishikawa Diagrams (Cause and Effect Diagrams, Fishbone Diagrams)

were created by Kaoru Ishikawa that identify the causes of a specific event. It is

followed by a ‘Brainstorming’ session to solve the problem.

• The 5 Whys

The 5 Whys is a technique used in the ‘Analyse’ phase of Six Sigma DMAIC

(Define, Measure, Analyse, Improve, Control) methodology. The 5 Whys is a tool

that does not involve a statistical hypothesis, and in many cases can be completed

without any data collection plan.

• FMEA

In practice we achieve acceptable failure rates only if the risk is mitigated to provide

benefits that are within the definition of the acceptability guidelines that the

customer and/or the team have identified. This is possible if there is a thorough

understanding of all the potential failure modes and then appropriate steps are

taken to prevent them from occurring.

32

• 8D Eight Disciplines

The eight disciplines (8D) model is a problem-solving approach and is commonly

used in the motor industry.

Course Duration: 3 working days Dates: Venue Costs per Delegate VAT exclusive VAT inclusive

24 - 26 March 2021 Pretoria R 12 800.00 R 14 720.00

29 June – 1 July 2021 Pretoria R 12 800.00 R 14 720.00

21 - 23 September 2021 Pretoria R 12 800.00 R 14 720.00 This training course can be presented in-house, for 8 - 15 candidates per session.

33

Course No 12

ISO 9001:2015 QUALITY MANAGEMENT SYSTEM

This training course teaches candidates the following disciplines and how to practically apply it in the workplace:

• Introduction to ISO 9001:2015

• Scope

• Terms and Definitions

• Context of the Organisation

• Leadership

• Planning

• Support

• Operation

• Performance Evaluation

• Improvement

➢ Practical application in business

Course Duration: 3 working days

Dates: Venue Costs per Delegate VAT exclusive VAT inclusive 7 - 9 April 2021 Pretoria R 12 800.00 R 14 720.00


34

APPLICATION FOR ENROLMENT

To: INDUSTRIAL TRAINING AND QUALITY ASSURANCE (PTY) LTD PO Box 367321, Menlo Park, 0102. Tel: +27 (012) 344 - 0934 e-mail: [email protected] Fax: +27 (012) 343 - 4797 [email protected]

TRAINING COURSE :

DATES SCHEDULED :

PARTICULARS OF CANDIDATES NOMINATED:

Surname Full Names ID No Cell No Direct Work No

Company Postal Address Code/Country Co VAT Reg No : Co Reg No: Tel:

Fax:

Application Submitted by: Position: Date: Signature of Approval Course Fee (VAT incl): Name of Person : Contact Tel/Cell No : e-mail:

Invoice No’s must be used as reference when Electronic payments are processed. BANK DETAILS: Bank : ABSA Account : Industrial Training and Quality Ass (Pty) Ltd Branch Code : 632-005 (Universal Branch Code)

Kindly add a list if there are more Candidates

Account No : 00-1016-5903



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