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2020 TRAINING PROGRAM - Kärcher · PDF file Kärcher pressure washers 2.5 Days 6 Minimum 12 Maximum Must complete the on-demand portion of the Introduction to Pressure Washer Sales:

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  • KÄRCHER NORTH AMERICA | TRAINING

    2020 TRAINING PROGRAM

  • CORPORATE BASED TRAINING CLASSES

    Self-confidence, good preparation, and clear goals. These are the prerequisites for success, for achieving goals. It is difficult to achieve goals alone, so partnership is the key to success. This makes Kärcher North America and our training program a reliable partner and resource for everyone wanting to be at the top of their industry. You manage your business. We provide the support.

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    2020 TRAINING PROGRAM | SALES TRAINING

  • Registration Fee Registration fee is $200 per session. Kärcher North America will cover hotel and most meals during the session. We will make hotel reservations and send a confirmation via email.

    Travel Expenses For All Training Attendees are responsible for own airfare

    Registration The registration deadline is 4 weeks (28 days) prior to the training class. You will receive a confirmation of your participation 4 weeks prior to training.

    Please do not book airfare until you receive this confirmation. We reserve the right to cancel any training up to 4 weeks prior to training.

    Cancellation Policy Within 14 days of the training the cancellation fee is 50% of the registration fee.

    Participants Kärcher employees and distributor partners can participate in product training classes.

    Training Hours 8am to 5pm each full training day.

    Some trainings include half training days (see course descriptions for details).

    REGISTER

     To register, see page 29

  • ON-DEMAND KÄRCHER ACADEMY TRAINING

    The Kärcher Academy is launching a new learning experience for dealers: on-demand training available on computer, tablet, or phone. With content created by our Academy Training Team you will be able to learn anytime it is convenient for you. This on-demand training will be available by contacting your account manager and providing specific information so that we can create an account for you.

    Once you are in the system you will be able to take courses on a wide range of subjects, from sales skills to product knowledge to service skills, depending on what your individual learning needs are. Individual courses can be combined to fulfill designated learning paths which lead to certifications.

    Another aspect of the on-demand training platform is an informal learning area where you can share ideas and thoughts through video or text. This will allow you to connect with experts for questions and answers and look for ideas on how to make that next sale or complete a repair.

    Talk with your account manager today about how you can get started.

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    2020 TRAINING PROGRAM | SALES TRAINING

  • Virtual Classroom Training

    Virtual Classes are live, interactive classes lead by a Kärcher Academy Trainer for a geographically dispersed audience. These are not to be confused with webinars that simply require you to listen and view since virtual classes focus on interaction between you, the Academy Trainer, and other students.

    In our virtual classroom you can expect the following types of activities:

     Chat boxes used to gather thoughts and ideas from the class.

     Polling to gather opinions.  Drawing and typing to create lists.  Small group breakouts where you

    will work with a subset of the class in a different room and then join to the rest of the class to view all the work the groups created.

    Since the goal of these classes is interaction, not just presenting material, they are not recorded so you will need to join them live from your computer, tablet, or phone. Catalogs showing the available classes can be found in Infonet. Simply browse to the class you want to attend, register for it, and look for an e-mail with all of the class information and a calendar invite!

  • SALES TRAINING

    The selling process is complex. Kärcher Academy can help your team develop the right skills and adopt more effective sales behaviors. Ultimately, helping your sales force meets its goals.

    The floor care sales classes are built around the theme of our trademarked “PDIR+ Process” which focuses on helping customers understand how soil flows into their facility. Through an understanding of each step of the maintenance process (Preventative, Daily, Interim and Restorative Maintenance), the salesperson can help guide the customer to the best solution for them.

    The pressure washer sales training focuses on developing strong sales skills, presenting solutions, understanding the products and the range of equipment available.

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    2020 TRAINING PROGRAM | SALES TRAINING

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  • 2020 TRAINING PROGRAM | SALES TRAINING

    APPLIED SOLUTION SELLING

    Denver, Colorado

    Course objectives The solution selling course is designed for the Jan San professional who

    wants to grow their equipment business. This class is not focused on

    features, advantages, or benefits but rather on end users and how the

    equipment solves problems for them.

    Attendees will complete online portions of the course prior to arriving

    in Denver. This will help to both shorten and focus the professional’s

    time while out of the field. With this classroom section already finished,

    students can right away start to implement their solution finding methods.

    Utilizing these procedures, students will be engaging with their classmates

    and creating solutions with live, interactive scenarios.

    These results will help their customers accomplish their goals, avoid their

    challenges, and clean their surfaces in a safer and more efficient manner.

    The goal of this class is to have the student see equipment not merely as

    a product, but as an overall solution.

    1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation

    Salespeople selling the full

    Kärcher Floor care Line

    1.5 Days 6 Minimum

    12 Maximum

    Must complete the on-demand portion of the Applied

    Solution Selling class before being allowed to register

    for the classroom training.

    AVAILABLE JANUARY 2020

    2020 Training Calendar

    April 21 — 22

    May 19 — 20

    September 29 — 30

    October 13 — 14

     Specified On-demand courses within a Learning Path must be completed before registering for the class. The online courses cover the basics that must be

    understood before coming to class. Learning the basics before coming allows us to reduce the length of the class by 1 day and focus our efforts on hands-on

    time and how to sell equipment.

     The live classroom portion of the class that focuses on hands-on time with equipment and brainstorming with peers and trainers on how to sell equipment.

     A final test, which incorporates the knowledge presented within the online course as well as the live classroom training, will be available to complete after

    you have attended the classroom portion of the training. All attendees will be given a certificate of attendance, but passing the test with an 80% is required

    to earn a certification.

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  • 1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation

    Salespeople selling the Kärcher

    Industrial Line

    2.5 Days 6 Minimum

    12 Maximum

    Must complete the on-demand portion of the

    Introduction to Industrial Sales class before being

    allowed to register for the classroom training.

    AVAILABLE JANUARY 2020

    INTRODUCTION TO INDUSTRIAL SALES

    Blackwood, New Jersey

    Course objectives The industrial sales class is designed for the sales professional who wants

    to understand the opportunities that exist in the industrial space and how

    to sell large industrial equipment. This class will focus on large scrubbers

    from the B80 through the B300, large sweepers from the KM105 through

    the KM 150, and provide an overview of our pressure washer and

    industrial vacuum solutions. This class will focus on understanding the

    challenges that customers are dealing with and the solutions that these

    pieces of equipment provide.

    2020 Training Calendar

    September 15 — 17

     Specified On-demand courses within a Learning Path must be completed before registering for the class. The online courses cover the basics that must be

    understood before coming to class. Learning the basics before coming allows us to reduce the length of the class by 1 day and focus our efforts on hands-on

    time and how to sell equipment.

     The live classroom portion of the class that focuses on hands-on time with equipment and brainstorming with peers and trainers on how to sell equipment.

     A final test, which incorporates the knowledge presented within the online course as well as the live classroom training, will be available to complete after

    you have attended the classroom portion of the training. All attendees will be given a certificate of attendance, but passing the test with an 80% is required

    to earn a certification.

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  • 2020 TRAINING PROGRAM | SALES TRAINING

    INTRODUCTION TO PRESSURE WASHER SALES: KÄRCHER & LANDA

    Denver, Colorado

    Course objectives The Kärcher & Landa Pressure washer sales class is for any

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