2020 TRAINING PROGRAM - Kärcher · Kärcher pressure washers 2.5 Days 6 Minimum 12 Maximum Must complete the on-demand portion of the Introduction to Pressure Washer Sales: Landa

KÄRCHER NORTH AMERICA | TRAINING

2020 TRAININGPROGRAM

CORPORATE BASED TRAINING CLASSES

Self-confidence, good preparation, and clear goals. These are the prerequisites for success, for achieving goals. It is difficult to achieve goals alone, so partnership is the key to success. This makes Kärcher North America and our training program a reliable partner and resource for everyone wanting to be at the top of their industry. You manage your business. We provide the support.

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2020 TRAINING PROGRAM | SALES TRAINING

Registration Fee Registration fee is $200 per session. Kärcher North America will cover hotel and most meals during the session. We will make hotel reservations and send a confirmation via email.

Travel Expenses For All Training Attendees are responsible for own airfare

Registration The registration deadline is 4 weeks (28 days) prior to the training class. You will receive a confirmation of your participation 4 weeks prior to training.

Please do not book airfare until you receive this confirmation. We reserve the right to cancel any training up to 4 weeks prior to training.

Cancellation Policy Within 14 days of the training the cancellation fee is 50% of the registration fee.

Participants Kärcher employees and distributor partners can participate in product training classes.

Training Hours 8am to 5pm each full training day.

Some trainings include half training days (see course descriptions for details).

REGISTER

To register, see page 29

ON-DEMAND KÄRCHER ACADEMY TRAINING

The Kärcher Academy is launching a new learning experience for dealers: on-demand training available on computer, tablet, or phone. With content created by our Academy Training Team you will be able to learn anytime it is convenient for you. This on-demand training will be available by contacting your account manager and providing specific information so that we can create an account for you.

Once you are in the system you will be able to take courses on a wide range of subjects, from sales skills to product knowledge to service skills, depending on what your individual learning needs are. Individual courses can be combined to fulfill designated learning paths which lead to certifications.

Another aspect of the on-demand training platform is an informal learning area where you can share ideas and thoughts through video or text. This will allow you to connect with experts for questions and answers and look for ideas on how to make that next sale or complete a repair.

Talk with your account manager today about how you can get started.

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Virtual Classroom Training

Virtual Classes are live, interactive classes lead by a Kärcher Academy Trainer for a geographically dispersed audience. These are not to be confused with webinars that simply require you to listen and view since virtual classes focus on interaction between you, the Academy Trainer, and other students.

In our virtual classroom you can expect the following types of activities:

Chat boxes used to gather thoughts and ideas from the class.

Polling to gather opinions. Drawing and typing to create lists. Small group breakouts where you

will work with a subset of the class in a different room and then join to the rest of the class to view all the work the groups created.

Since the goal of these classes is interaction, not just presenting material, they are not recorded so you will need to join them live from your computer, tablet, or phone. Catalogs showing the available classes can be found in Infonet. Simply browse to the class you want to attend, register for it, and look for an e-mail with all of the class information and a calendar invite!

SALES TRAINING

The selling process is complex. Kärcher Academy can help your team develop the right skills and adopt more effective sales behaviors. Ultimately, helping your sales force meets its goals.

The floor care sales classes are built around the theme of our trademarked “PDIR+ Process” which focuses on helping customers understand how soil flows into their facility. Through an understanding of each step of the maintenance process (Preventative, Daily, Interim and Restorative Maintenance), the salesperson can help guide the customer to the best solution for them.

The pressure washer sales training focuses on developing strong sales skills, presenting solutions, understanding the products and the range of equipment available.

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APPLIED SOLUTION SELLING

Denver, Colorado

Course objectivesThe solution selling course is designed for the Jan San professional who

wants to grow their equipment business. This class is not focused on

features, advantages, or benefits but rather on end users and how the

equipment solves problems for them.

Attendees will complete online portions of the course prior to arriving

in Denver. This will help to both shorten and focus the professional’s

time while out of the field. With this classroom section already finished,

students can right away start to implement their solution finding methods.

Utilizing these procedures, students will be engaging with their classmates

and creating solutions with live, interactive scenarios.

These results will help their customers accomplish their goals, avoid their

challenges, and clean their surfaces in a safer and more efficient manner.

The goal of this class is to have the student see equipment not merely as

a product, but as an overall solution.

1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation

Salespeople selling the full

Kärcher Floor care Line

1.5 Days 6 Minimum

12 Maximum

Must complete the on-demand portion of the Applied

Solution Selling class before being allowed to register

for the classroom training.

AVAILABLE JANUARY 2020

2020 Training Calendar

April 21 — 22

May 19 — 20

September 29 — 30

October 13 — 14

Specified On-demand courses within a Learning Path must be completed before registering for the class. The online courses cover the basics that must be

understood before coming to class. Learning the basics before coming allows us to reduce the length of the class by 1 day and focus our efforts on hands-on

time and how to sell equipment.

The live classroom portion of the class that focuses on hands-on time with equipment and brainstorming with peers and trainers on how to sell equipment.

A final test, which incorporates the knowledge presented within the online course as well as the live classroom training, will be available to complete after

you have attended the classroom portion of the training. All attendees will be given a certificate of attendance, but passing the test with an 80% is required

to earn a certification.

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Salespeople selling the Kärcher

Industrial Line

2.5 Days 6 Minimum

12 Maximum

Must complete the on-demand portion of the

Introduction to Industrial Sales class before being

allowed to register for the classroom training.


INTRODUCTION TO INDUSTRIAL SALES

Blackwood, New Jersey

Course objectivesThe industrial sales class is designed for the sales professional who wants

to understand the opportunities that exist in the industrial space and how

to sell large industrial equipment. This class will focus on large scrubbers

from the B80 through the B300, large sweepers from the KM105 through

the KM 150, and provide an overview of our pressure washer and

industrial vacuum solutions. This class will focus on understanding the

challenges that customers are dealing with and the solutions that these

pieces of equipment provide.


September 15 — 17








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INTRODUCTION TO PRESSURE WASHER SALES: KÄRCHER & LANDA

Denver, Colorado

Course objectivesThe Kärcher & Landa Pressure washer sales class is for any sales person

selling either the Kärcher & Landa pressure washer lines.

Attendees will complete on-demand portions of the course prior to arriving

in Denver. Completing the on-demand portions of the class before arriving

for the live classroom training allows us to shorten the time sales people are

away and invest the live classroom time working hands on with equipment.

In the Kärcher & Landa Pressure Washer Sales Class we will spend 2.5 days

working with equipment, accessories, detergents and floor care products

in order to develop solutions for customers cleaning challenges. Attendees

will bring with them to class a site survey for a potential customer from

their sales region and will work with their peers to collaborate on creating

solutions and implementation strategies for their customer.


June 2 — 4

August 4 — 6


Salespeople selling Landa and

Kärcher pressure washers

2.5 Days 6 Minimum

12 Maximum

Must complete the on-demand portion of the Introduction

to Pressure Washer Sales: Landa and Kärcher class before

being allowed to register for the classroom training.









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TECHNICAL TRAINING

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BASIC

READY TO DELIVER TO THE CUSTOMER

ADVANCED

READY TO REPAIR

SELF EXPERIENCE

EXPERT

READY TO BECOME AN EXPERT

Pre-delivery inspection

Commissioning

Maintenance

Nomenclature

Get familiar with unit:

Application/Operation

Positioning

FAB

Technical data

Technology Basics

Maintenance

Fault Diagnosis

Repair

Component Training

Wiring Diagram

Hydraulic Diagram

Pneumatic Diagram

Special Tools

Convert knowledge into practice Root Cause Analysis

Experience Exchange

Complexity Made Simple

Know Issues

Service Bulletins

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LANDA PRESSURE WASHER SERVICE CLASS

Denver, Colorado

Course objectivesThe Landa Pressure Washer Service Class will cover the following topics:

Pre-delivery inspection of equipment

Installing equipment with the customer

Basic maintenance of the equipment

Components of the equipment

Basic troubleshooting

Pump troubleshooting and repair

Burner troubleshooting and repair

Technicians who attend this class will be ready to install new pressure washers,

train customers on basic maintenance procedures, and repair equipment.


July 14 — 17

September 22 — 25


Service technicians for

Landa dealers

3.5 Days 4 Minimum

8 Maximum

None

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2020 TRAINING PROGRAM | SERVICE TRAINING

HOTSY PRESSURE WASHER SERVICE CLASS

Denver, Colorado

Course objectivesThe Hotsy Pressure Washer Service Class will cover the following topics:











July 28 — 31

October 13 — 16


Service technicians for

Hotsy dealers

3.5 Days 4 Minimum

8 Maximum

None

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KÄRCHER PRESSURE WASHER SERVICE CLASS

Denver, Colorado

Course objectivesThe Kärcher Pressure Washer Service Class will cover the following topics on the

German line of Kärcher Pressure Washers:











August 11 — 14

November 3 — 6


Service technicians for the German

line of Kärcher pressure washers

3.5 Days 4 Minimum

8 Maximum

None

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T321 BASIC & T322 ADVANCED CRANKSHAFT PRESSURE WASHER SERVICE CLASS



February 18 — 21

Course objectivesThe T321 Basic Crankshaft Pressure Washer Class will cover the

following topics:




The T322 Advanced Crankshaft Pressure Washer Class will cover the

following topics:








Service technicians who work

on crankshaft pressure washers,

particularly technicians who work

for floor care dealers

3.5 Days 4 Minimum

8 Maximum

None

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T501 BASIC & T502 ADVANCED BR/BD WALK-BEHIND SCRUBBER SERVICE

Denver, Colorado Blackwood, New Jersey

Course objectivesThe T501 Basic BR/BD Walk-Behind Scrubber Service class prepares a service

technician to perform a pre-delivery inspection on a walk-behind scrubber, install

the unit, and train the customer on basic maintenance procedures. This will help

start the customer experience off on a good note with their equipment.

The T502 Advanced BR/BD Walk-Behind Scrubber Service class delves into

identifying the major components of the scrubber, what they do, and how to

troubleshoot them. Technicians attending this class will be able install and repair

Kärcher walk-behind scrubbers.

The class covers the following units:

BR 30/4

BD 30/4

BR 40/10

BR 35/12

BD 38/12

BR 45/22

BD 43/25

BD 50/50

B 40

B 60

B 80


Service technicians who repair

walk-behind scrubbers

3.5 Days 4 Minimum

8 Maximum

None


January 21 — 24 Blackwood, New Jersey

July 21 — 24 Denver, Colorado

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T511 BASIC & T512 ADVANCED BR/BD RIDE-ON SCRUBBER SERVICE

Denver, Colorado


June 23 — 26

August 25 — 28

Course objectivesThe T511 Basic BR/BD Ride-On Scrubber Service class prepares a service

technician to perform a pre-delivery inspection on a ride-on scrubber, install

the unit, and train the customer on basic maintenance procedures. This will

help start the customer experience off on a good note with their equipment.

The T502 Advanced BR/BD Ride-On Scrubber Service class delves into

identifying the major components of the scrubber, what they do, and how to

troubleshoot them. Technicians attending this class will be able install and

repair Kärcher Ride-On scrubbers.


BD 50/70

B 90

B 150

B 250



ride-on scrubbers

3.5 Days 4 Minimum

8 Maximum

None

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T601 BASIC & T602 ADVANCED KM C/W/R SWEEPER SERVICE

Denver, Colorado

Course objectivesThe T601 Basic Sweeper Service Class prepares a service technician to perform a

pre-delivery inspection on any compact, walk-behind, or rider sweeper, install the

unit, and train the customer on basic maintenance procedures.

The T602 Advanced Sweeper Service Class trains technicians to identifying

the major components of the sweeper, what they do, and how to troubleshoot

them. Technicians attending this class will be able install and repair any Kärcher

compact, walk-behind, or rider sweeper.


KM 70/20

KM 70/30

KM 75/40

KM 85/50

KM 90/60

KM 105/110


Service technicians who

repair sweepers

3.5 Days 4 Minimum

8 Maximum

None


November 10 — 13

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INDUSTRIAL SWEEPER SERVICE CLASS

Denver, Colorado


August 4 — 7

Course objectivesThe Industrial Sweeper Class prepares a service technician to perform a pre-

delivery inspection on any industrial sweeper, install the unit, and train the

customer on basic maintenance procedures.

The Industrial Sweeper Service Class also trains technicians to identify the

major components of the sweeper, what they do, and how to troubleshoot

them. Technicians attending this class will be able install and repair any

Kärcher industrial sweeper.


KM 105/110

KM 125/130

KM 130/250

KM 150/500



Industrial sweepers

3.5 Days 4 Minimum

8 Maximum

None

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February 11 — 14

B 300 SERVICE CLASS


Course objectivesThe B 300 Service Class focuses solely on the B 300 and prepares a service

technician to perform a pre-delivery inspection on the B 300, install the unit, and

train the customer on basic maintenance procedures.

The B 300 Service Class will also train technicians to identifying the major

components of the B 300, what they do, and how to troubleshoot them.

Technicians attending this class will be able install and repair the B 300 Scrubber.


B 300



the B 300

3.5 Days 4 Minimum

8 Maximum

None

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March 17 — 20 Blackwood, New Jersey

September 15 — 18 Denver, Colorado

CHARIOT SERVICE CLASS

Denver, Colorado Blackwood, New Jersey

Course objectivesThe Chariot Service Class covers the entire family of Chariot machines and

prepares a service technician to perform a pre-delivery inspection on any

Chariot, install the unit, and train the customer on basic maintenance procedures.

Chariot Service Class trains technicians to identify the major components of the

Chariots, what they do, and how to troubleshoot them. Technicians attending this

class will be able install and repair any Chariot.


Chariot 2 iScrub 20

Chariot 2 iScrub 20 Deluxe

Chariot 2 iScrub 20X

Chariot 2 iScrub 20 Orb

Chariot 2 iVac 24 ATV

Chariot 2 iGloss 20

Chariot 3 iScrub 26

Chariot 3 iScrub 26 SP

Chariot 3 CV 86/1

Chariot 3 iExtract 26 DUO


Service technicians who

repair current production

Chariot Machines

3.5 Days 4 Minimum

8 Maximum

None

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VACUUM & EXTRACTOR SERVICE CLASS

Denver, Colorado

Course objectivesThe Vacuum & Extractor Service Class prepares a service technician to perform

a pre-delivery inspection on any Kärcher or Windsor Kärcher Group vacuum or

extractor, install the unit, and train the customer on basic maintenance procedures.

Technicians will also learn to identify the major components of these units, what

they do, and how to troubleshoot them. Technicians attending this class will be able

install and repair any Kärcher or Windsor Kärcher Group vacuum or extractor.




Vacuums & Extractors

3.5 Days 4 Minimum

8 Maximum

None


August 18 — 21

Presto 3

Puzzi 8/1

Puzzi 10/1

BRC 30/15 C & Mini Pro

Cadet 7

Admiral 8

Armada BRC 40/22

Clipper DUO

BRC 46/38

Clipper 12

BRC 46/47 & Commodore 20

Sensor S

CVU & Sensor S2 HEPA

Sensor XP

CV 300 & CV 380

Axcess

Versamatic

NuWave

TrekVac 2 & 3

T 12/1

BV 5/1 BP

BV 11/1 & Vac Pac HEPA

ECO T11 CartVac

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READY TO REGISTER

2020 TRAINING PROGRAM | REGISTRATION

Classes Registration is limited. Course dates and curriculum are subject to change. See individual course descriptions for any prerequisites.

Online Registration Register each attendee via our online form for Kärcher Academy classes. A confirmation email will be sent verifying registration was received and further instructions for attending class.

Questions Please contact us for more information.

[email protected]

[email protected]

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1 Go to www.kaercher.com/us/ Navigate to SERVICES

2 Go to the Kärcher Academy link within the top menu bar: Navigate to Professional > Kärcher Academy

3 Choose between class links at the bottom of the page: Service Training or Sales Training

4 Click on the button at the bottom of the training page: REGISTER FOR SERVICE (SALES) TRAINING

5 Fill out the registration form with contact information for the attendee, course selection, travel information, and if special arrangements may be required.

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2020 TRAINING PROGRAM | CALENDAR

2020 TRAINING CALENDAR

Sales Classes Location

Jan

ua

ry

Fe

bru

ary

Ma

rch

Ap

ril

Ma

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Jun

e

July

Au

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Se

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mb

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Oct

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De

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Solution Selling Denver 21 — 22 19 — 20 29 — 30 13 — 14

Industrial Sales Class Blackwood 15 — 17

Landa Pressure Washer Sales Denver 2 — 4 4 — 6

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Service Classes Location

Jan

ua

ry

Fe

bru

ary

Ma

rch

Ap

ril

Ma

y

Jun

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July

Au

gu

st

Se

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mb

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Oct

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No

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De

cem

be

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Landa Pressure Washer Service Denver 14 — 17 22 — 25

Hotsy Pressure Washer Service Denver 28 — 31 13 — 16

Kärcher Pressure Washer Service Denver 11 — 14 3 — 6

T32X Crankshaft Pressure Washer Service Blackwood 18 — 21

T50X BR/BD Scrubbers Service Denver 21 — 24

T50X BR/BD Scrubbers Service Blackwood 21 — 24

T51X BR/BD Ride-On Service Denver 23 — 26 25 — 28

T60X KM C/W/R Denver 10 — 13

Industrial Sweeper Service Denver 4 — 7

B300 Service Blackwood 11 — 14

Chariot Service Denver 15 — 18

Chariot Service Blackwood 17 — 20

Vacuums & Extractors Service Denver 18 — 21

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Please contact us for more information:

North America

4555 Airport Way Denver, CO 80239 U.S.A.

Phone 800-456-6649 Fax 303-738-2818 www.karcher.com/us

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2020 TRAINING PROGRAM - Kärcher · Kärcher pressure washers 2.5 Days 6 Minimum 12 Maximum Must complete the on-demand portion of the Introduction to Pressure Washer Sales: Landa