companypRoFILE

2020

aLSaTEcH

1 aLSaTEcH company pRoFILE | 2020

whyus?

advance at all levels of your business

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aTTITUDEOur employees project a committed attitude by showing a willingness to do whatever it takes to fulfill the duties of their positions and developing new ideas to make your company even better.

WE DELIVERWe bring inspiration and innovation to every business in the world.

oUR EXpERIEncEAfter years of experience in the industry, we decided to alter direction. Now, we share our passion by helping others. Our ramp-up process is designed to empower your team.

oUR TEamWe are dynamic individuals fueled with passion and dedication and are instruments in developing the status and profile of the company as a reputable BPO industry in the Philippines.

WE caRE In all our business activities, we place paramount importance on customers’ success. AlsaTech is seeking to maximize customers’ satisfaction by continuously looking at things from our client’s perspective.

pRIVacy & InFoRmaTIon pRoTEcTIonWe are committed to protect the privacy and confidentiality of all sensitive information about our customers, our associates, and our company.

aLSaTEcH company pRoFILE | 2020

mISSIon

VISIon

AlsaTech Solutions is a contact center and business process outsourcing provider in the Philippines founded by a team of expert solution providers.

We are highly experienced representatives that specialize in customer service, digital

marketing, and back-office support. Our edge? We only hire agents with extensive experience in your industry. We have handpicked ambassadors who fit the vision, mission, and culture of your company; thus, helping you grow your business!

Combining our unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business procedures by delivering the right process and solution that span the entire customer lifecycle.

At AlsaTech, you will find the right solution!

To provide our business partners with remarkable customer solutions through our passionate and excellent workforce.

AlsaTech Solutions as a premier customer service solution that enriches the lives of our customers and stakeholders.

coRE VaLUES

Excellence,Integr ity, Reliability, Professionalism, Innovation.

InTRoDUcTIon

US

aLSaTEcH company pRoFILE | 20203

cEo’S Opportunities don’t just happen.

We create them.

AlsaTech Solutions offers comprehensive systems including custom software, quality assurance monitoring, and immersive training platforms.

At AlsaTech Solutions, we focus on our core business values. Our success is built on our highly motivated, professionally trained, and customer-centric workforce.

When making decisions for AlsaTech Solutions, there are two areas that we consider:

1. Uplifting the lives of Filipinos by providing opportunities through the BPO industry

2. Having a clear vision in mind to be recognized as a world-class business

Our mission has always been to create value by:

Providing our clients with the best possible call center representatives for applications such as customer support, sales, and lead generation. Secondly, delivering our partners with clients that are the most suitable match for their core strengths and capabilities.

In accomplishing this mission, AlsaTech Solutions is ready to analyze the situation and introduce to you the most efficient contact center platforms today.

We are confident that you will find the right partner through us. At AlsaTech, you will find the right solution!

aLSaTEcH company pRoFILE | 2020 aLSaTEcH company pRoFILE | 2020

RonnIE c. mabInIcHIEF EXEcUTIVE oFFIcER

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bpo InDUSTRy With the talented labor

force and low-cost operations, the Philippines is emerging as a leading market player in the BPO industry.

AlsaTech Solutions relies on measurable performance standards and financial incentives in order to encourage innovation and cost-effective methods of performing the work in a competitive environment.

Operational excellence is not a set of activities that we perform. It is more of a mindset that should be present within us and our employees.This is the standard of excellence and our philosophy, which hinges on our abilities in problem-solving and leadership: the keys to continuous improvement.

Passion is the fuel that ignites our desire to work hard. AlsaTech Solutions will not succeed without its passionate, focused, and hardworking workforce.When passion is present, success results. Consequently, the more success we experience, the more it adds to our fuel. In this way, passion rewards itself and limits become virtually nonexistent.

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STanDaRD oF EXcELLEncE

commITmEnT To WoRk

coST EFFIcIEncy

oUR LocaTIonPoblacion 4, Sto. Tomas City, Batangas 4232

bUSInESS pRocESS oUTSoURcInGWith experienced BPO management executives and skilled agents, you can shift your back-office operations to our Philippines outsourcing center. Get accuracy and speed at a fraction of what you are currently spending. Our highly trained agents can perform a range of office tasks to support your business.

TEcHnIcaL SUppoRTHELp DESk Many companies are opting to outsource help desk and technical support services in the face of the increasing cost of hiring, training, and managing an in-house support department. This allows for operational efficiency and the ability to quickly ramp up with more exceptional staff than may otherwise be affordable or available locally.

24/7 cUSTomER SUppoRTOur company takes great pride in how we treat our customers. In the most professional way, we share the same sentiments and are confident in helping your company provide exceptional customer service and help desk support to your clients. Our inbound call center agents have substantial experience and great expertise in making customers happy across the globe.

bUSInESS manaGEmEnT

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SIMPLIFIED OPERATIONS

GREATER BRAND PROTECTION

REDUCED RISK

SUPERIOR QUALITY

$LOWER COSTS

IMPROVED PREDICTABILITY

PRODUCT SAFETY

ENHACED PROCESS CONSISTENCY

Poblacion 4, Sto. Tomas City, Batangas 4232

We offer services throughout the world.

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SERVIcESaLSaTEcH company pRoFILE | 2020

EmaIL & cHaT SUppoRTMost of the time, product-

related issues arise from nowhere and cause unnecessary trouble for your customers. To settle this concern, customers often contact the company with the expectation of a quick, one-stop solution. It is indeed the reason why segments like Email & Chat Support of your company need to be seamless, ensuring that customers get expeditious assistance as and when required.

DaTa manaGEmEnT

SERVIcESAlsaTech Solutions is a dependable database management and call center outsourcing service that supervises and controls the reams of data generated daily from your customers.

InboUnD cUSTomER SERVIcE

The demand for an in-house professional team to outsource and take care of the customer support service is continuously increasing. AlsaTech Solutions is a reliable inbound call center, ready to handle this responsibility.

cUSTomER SUppoRT SERVIcES

AlsaTech provides you with business solutions to secure customer

acquisition and retention through adequate strategies of online reputation management services. It also solidifies your brand image through outstanding customer support services.

THank yoU FoR yoUR

aLSaTEcH company pRoFILE

aLSaTEcH company pRoFILE | 2020

EmaIL UScareers@alsatechsolutions.com

VISIT USalsatechsolutions.com

conTacT USAlsaTech