2020 A YEAR OF RESILIENCEImpact Report 2020 AddendumOregon Small Business Development Center Network

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In 2020, Oregon’s businesses

experienced compounding events that offered challenges no one could have foreseen. Oregon’s small businesses persisted despite these challenges. As communities came together to create a new level of support, we learned more about one another and helped each other in ways few could have imagined. While the challenges of 2020 persist into the new year, the story of Oregon’s small businesses and the help provided by the Oregon Small Business Development Centers is that of hope and resilience strengthened through our small businesses.

Clients Served10,688 clients were served by

SBDCs across the state

Women5,610

Hispanic1,331

697 Veteran

Minority2,217

Coast Portland Metro Willamette Valley Southern Oregon Central Oregon Eastern Oregon

TrainingAcross the state, SBDCs hosted 758 training

events with a total of 12,074 attendees

Events

Attendees

12,074758

Job Creation & RetentionAcross the state, SBDCs helped

create 1,043 jobs and retain 2,936 jobs

(Created / Retained)58 103 126408 532 578378 163 214203 539 675

Counseling Contact/Prep

26,07718,792

Counseling, Contact & Prep HoursAcross the state, SBDC Advisers spent 18,792 hours

counseling clients and an additional 26,077 hours on contact and prep

2020 A YEAR OF RESILIENCE

Other833

Capital Formation$155,960,085 OSBDCN capital formation

$8,312,794

$17,049,701

$10,817,368

$89,484,532

$14,961,911

$15,333,779

10%7%

11%5%10%

57%

Business StartsStatewide, SBDCs helped

316 businesses get started

24

61

22177

1319

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COVID-19 RESPONSE

During the initial Coronavirus outbreak and response, Oregon’s SBDCs moved quickly to assist small businesses virtually. Centers were well prepared, as many centers in rural communities had long adopted Zoom and other online communications tools to serve businesses in distant regions. As federal programs came into effect, including the Paycheck Protection Program (PPP) and the Economic Injury Disaster Loan Program (EIDL), the Centers began serving an influx of new clients needing assistance.

On the Ground ResponseThe United States Small Business Administration has limited personnel in local communities. Instead, the SBA relies on programs, including the SBDCs, to serve communities and help businesses access SBA programs. Throughout the coronavirus outbreak, the SBDCs have received referrals from the SBA and others to educate and assist business owners. The SBDCs’ 19 Centers and 45 locations allow for someone locally to provide assistance, backed with the broader expertise of the Oregon SBDC Network and the SBA. This combination helped thousands of small businesses survive.

Capital Access TeamThe Capital Access Team (CAT) became a primary responder to the changing government programs in the Spring and Summer. The CAT Team worked with lenders and policy experts to learn about and understand the various capital access programs and the mechanics of how these programs work. This expertise was then shared across the state to the approximately 120 advisers and directors who work directly with business owners. Information from Centers was also forwarded to the Oregon SBDC Network office to help lawmakers understand how these programs were working on the ground.

While COVID-19 has had a negative impact on businesses, it has brought about important innovations in how SBDCs deliver services. Classes that would normally be taught in person were moved to an online format. This had an added effect of opening some of these classes to small businesses outside of a Center’s service area, helping small businesses gain important education that they may have otherwise missed.

The Oregon SBDC Network is continuing to work on improving this structure so that businesses are both served locally and have access to trainings that are only available at specific Centers.

VIRTUAL CLASSES

$52,780,962Total COVID-19 Related Capital Formation (loans and other assistance)

4,088Businesses Assisted with COVID-19 Relief

267Jobs Created due to COVID-19

“Now more than ever banks rely on community partners like the Small Business Development Centers to help Oregon businesses with the technical assistance and advice they need to grow their business, particularly when it comes to them accessing capital. Banks are a critical source of small business funding, but it is in everyone’s best interest – the bank, the small business and the community they serve – to assure that the business is ready to take on debt and has the tools it needs. The SBDCs are instrumental in helping Oregon businesses assure they are positioned for success.” — Linda Navarro, President, Oregon Bankers Association

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SERVING MINORITIES & THE UNDERSERVEDSBDCs have always been focused on serving those who are passionate about an idea and their community. As Oregon’s communities have grown more diverse and continue to enrich our lives, SBDCs have helped minority small business owners succeed.

Spanish AdvisingCenters are increasingly focused on serving Oregon’s growing Hispanic communities with no-cost, confidential advising in Spanish. This year these services expanded with dedicated, Spanish-speaking advising at the Clackamas, Chemeketa and Central Oregon Centers. The Oregon SBDC Network has nine Spanish-speaking advisers:

• Sebastian de Assis• Jose Balcazar• Christina Grace• Linda Herrera• Kenny Houck

• Ofelia Lara• Oscar Novelo• Celia Nuñez• Roy Vargas

COVID-19 Advising for Minority BusinessesSBDC Advisers are trained to take additional time, to have patience and to work through the options with minority clients. This patience helps build trust between the adviser and the business owner so they can talk freely about difficult topics including business finances. Advising is always confidential and offered at no cost to business owners. It is through this time that advisers spend mentoring and assisting these business owners that the businesses can ultimately find success.

$13,801,955Capital Formation for Minority Businesses

2,218Minority Businesses Assisted

Onsite Supply House Columbia Gorge SBDCFelipé Mendez-Robles opened Onsite Supply House to distribute plumbing, irrigation and drainage supplies. He came to the SBDC to learn how to start his business in 2018 and began meeting regularly with SBDC Adviser Todd Meislahn.

“To be successful you have to have your heart in your business and vice versa. Without Todd’s help and guidance, I wouldn’t be here or have made it this far.” 471

Jobs Created by Minority Businesses

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WILDFIRE RESPONSE & RECOVERYThe wildfires throughout Oregon in late August and September left many businesses reeling. There is little doubt that the combination of the wildfires, road closures and COVID-19 have had a devastating impact on many Oregon businesses. Wildfires typically have a few areas of impact on businesses:

A. Businesses in areas destroyed by the wildfire

B. Businesses in evacuation zones

C. Businesses that see broader economic impact from supply chain, customer and employee disruption

The economic impact of a wildfire extends beyond the reaches of the fire itself, and SBDCs are prepared to help businesses in each of these impact areas.

Businesses Destroyed by WildfiresSBDCs are often one of the first and last resources that businesses access during wildfires. During and immediately after the wildfire, the SBDCs assist business owners with understanding the documentation required and providing guidance on next steps. Following this, insurance typically becomes the primary source of recovery capital. When it comes time to relocate, rebuild or close the business, SBDCs advise business owners on the right steps to be successful.

Businesses in Evacuation ZonesImmediately following a wildfire, businesses in evacuation zones face difficult decisions about the next steps to take. These businesses often don’t have insurance to cover the interruption and may need to rehire staff or address smoke issues. SBDCs are here to help these businesses with the recovery process.

Businesses Impacted by WildfiresMany businesses experience interruptions despite being many miles from the fire. SBDCs help these businesses build robust supply chains and understand the needs of customers and employees to better address these issue during the fire and in the future.

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Building Oregon’s Best Businesses

For more information about all that we do, contact the Center near you, the Network Office,

or visit OregonSBDC.org

Blue Mountain Community College2411 NW Carden AvenuePO Box 100Pendleton, OR 97801541-278-5833

Central Oregon Community College1027 NW Trenton Avenue (Ctr)2600 NW College Way (Mail)Bend, OR 97703541-383-7290

Chemeketa Community College626 High Street NE, Suite 210Salem, OR 97301503-399-5088

Clackamas Community College7726 SE Harmony Road, HW-160Milwaukie, OR 97222503-594-0738

Clatsop Community College1455 North Roosevelt DriveSeaside, OR 97138503-338-2402

Columbia Gorge Community College400 E Scenic Drive, Suite 2.108The Dalles, OR 97058541-506-6121

Eastern Oregon University1607 Gekeler Lane,Room 148La Grande, OR 97850541-962-1532

Klamath Community College803 Main Street, Suite 200Klamath Falls, OR 97601541-205-5404

Lane Community College101 W 10th Avenue, Suite 304Eugene, OR 97401541-463-6200

Linn-Benton Community College6500 SW Pacific Boulevard,Willamette Hall 120Albany, OR 97321541-917-4929

Mt. Hood Community College484 SE 187th AvenuePortland, OR 97233503-491-7658

Oregon Coast Community College3788 SE High School DriveLincoln City, OR 97367541-994-4166

Portland Community College2305 SE 82nd Avenue, ADM 404Portland, OR 97216971-722-5080

Rogue Community College3335 Redwood HwyGrants Pass, OR 97527541-956-7494

Southern Oregon University101 S Bartlett StreetMedford, OR 97501541-552-8300

Southwestern Oregon Community College2110 Newmark Avenue, Room #229Coos Bay, OR 97420541-888-7026

Tillamook Bay Community College4506 Third StreetTillamook, OR 97141503-842-8222 ext. 1420

Treasure Valley Community College650 College BoulevardOntario, OR 97914541-881-5772

Umpqua Community College522 SE Washington AvenueRoseburg, OR 97470541-440-7824

Network Office1445 Willamette Street, Suite 5Eugene, OR 97401541-463-5250

OREGON’S SMALL BUSINESS DEVELOPMENT CENTER LOCATIONS

Eugene

Roseburg

Ontario

Tillamook

NorthBend

Grants Pass

Portland

Klamath Falls

Lincoln City

Gresham The Dalles

Seaside

La Grande

Bend

Albany

Clackamas

Pendleton

Medford

Salem

The Oregon SBDC Network is funded in part through a Cooperative Agreement with the U.S. Small Business Administration, the Oregon Business Development Department, and other private and public partners, with Lane Community College serving as the Network’s lead host institution. Oregon SBDC services are extended to the public on a nondiscriminatory basis. Language services are available for limited English proficient individuals.

Center location Satellite office

Building Oregon’s Best Businesses

1445 Willamette Street, Suite 5Eugene, OR 97401

541-463-5250support@OregonSBDC.org

OregonSBDC.org