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2020 2Q Earnings Presentation
August 17th, 2020
1
Disclaimer
This presentation has been prepared by BEST Inc. (the “Company”) solely for informational purposes and have not been independently verified. No representations or warranties, express or
implied, are made by the Company or any of its affiliates, directors, officers, employees, advisors, or representatives with respect to, and no reliance should be placed, on the accuracy, fairness
or completeness of the information presented or contained in these materials. None of the Company nor any of its affiliates, directors, officers, employees, advisers or representatives accepts
any responsibility or liability whatsoever for any loss howsoever arising from any information presented or contained in or derived from these materials. The information presented or contained
in these materials is as of the date hereof and is subject to change without notice and its accuracy, fairness or completeness is not guaranteed.
This presentation contains forward-looking statements. All statements, other than statements of historical facts, contained in this presentation, including, without limitation, statements
regarding our strategy and market opportunities, future operations, future financial position, future revenues, projected costs, prospects, plans and objectives of management, are forward-
looking statements. The words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “plan,” “predict,” “project,” “target,” “potential,” “will,” “would,” “could,” “should,” “continue,” and
similar expressions are intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. These statements are forward-looking
statements within the meaning of the U.S. securities laws. These forward-looking statements are made only, and are based on estimates and information available to the Company, as of the
date of this presentation, and are not guarantees of future performance. These forward-looking statements are based on a number of assumptions which are subject to known and unknown
risks, uncertainties and other factors that are beyond the Company’s control, such as the political, social, legal and economic environment in which the Company will operate in the future.
Accordingly, actual results, performance or achievements may differ materially from those expressed or implied by these forward-looking statements and future results could materially differ
from historical performance. Further information regarding these and other risks is included in the Company’s filings with the SEC. The Company undertakes no obligation to update or revise
these forward-looking statements for events or circumstances that occur subsequent to the date of this presentation.
Nothing herein constitutes an offer to sell or issue or the solicitation of an offer to buy or acquire securities of the Company in any jurisdiction or any inducement to enter into investment
activity, or may form the basis of or be relied on in connection with any contract or commitment whatsoever.
This presentation contains certain financial measures that are not recognized under generally accepted accounting principles in the United States (“GAAP”), such as “Non-GAAP Net Loss/Profit”
, “Non-GAAP Net Loss/Profit Margin”, “EBITDA”, “EBITDA Margin”, “Adjusted EBITDA”, “Adjusted EBITDA Margin”, “Adjusted Total Operating Expenses”, “Adjusted Selling Expenses”, “Adjusted
General and Administrative Expenses” and “Adjusted Research and Development Expenses”. Such non-GAAP financial measures have limitations as analytical tools. The presentation of such
non-GAAP financial measures is not intended to be considered in isolation or as a substitute for the financial information prepared and presented in accordance with GAAP. These non-GAAP
measures may differ from the non-GAAP information used by other companies and therefore their comparability may be limited.
2
2nd Quarter 2020 Highlights and Strategic Updates
• Post pandemic recovery faster than expected. Strategically targeted both top-line growth and profitability while enhancing efficiency across multiple
businesses
• Focused on high-quality growth opportunities and accounts with higher margins, while reduced risks by implementing stringent credit control
• Continued healthy volume gain and costs reduction in Express and Freight segments, improved Company’s gross margin by 0.9% YoY despite
challenging market dynamics
• Made strong progress in Store+ which resulted in significant loss reduction
• Strong parcel volume growth in Southeast Asia, further boosted by entry into additional markets of Malaysia, Singapore and Cambodia
• Achieved gross profit of RMB 569.7 million, adjusted EBITDA of RMB 157.7 million, non-GAAP net income of RMB 11.2 million, and more than doubled
non-GAAP diluted EPS YoY to RMB 0.05 amid intensifying competition
• Generated net operating cash flow of RMB722.6 million during the second quarter, well covered our planned capital expenditure of RMB424.1 million
• Maintained strong balance sheet and liquidity. Cash and cash equivalents, restricted cash, and short-term investments totaling RMB5.1 billion at the
end of the second quarter
3
Financial Results
4
Financial Highlights – 2nd Quarter, 2020
Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding.
1. Starting in 2017, the Company revised its arrangements with franchisees and the scope of its service. As a result, the Company became the principal that is directly responsible for last-mile delivery of all parcels and freight processed through its network, and the Company is liable to senders for damage to or loss of parcels and freight in connection
with last-mile delivery. Therefore, in consideration of such expanded scope of services and increased responsibilities, the Company included the last-mile delivery service fee in its revenue.
2. Before the completion of the Company’s IPO in September 2017, no SBC expense had been recognized. Upon completion of the I PO, the Company immediately recognized a substantial amount of SBC expense associated with vested share-based awards, especially in the fourth quarter of 2017.
3. Non-GAAP net loss represents net loss excluding SBC expense, amortization of intangible assets resulting from business acquis itions and fair value change of equity investments.
5
418 520 570 486
1,441 1,9596.2% 5.9% 6.8%
2.4% 5.2% 5.6%
2Q18 2Q19 2Q20 2017 2018 2019Gross Profit/(Loss) Gross Profit/(Loss) Margin %
6,732 8,788 8,418
19,990
27,961
35,176
2Q18 2Q19 2Q20 2017 2018 2019
RevenueRMB mm
Gross Profit and Gross MarginRMB mm
35.9%FY 2018 – FY 2019 YoY
1
(56) 6 11
(923)(452)
(124)(0.8%)
0.1% 0.1%
(4.6%)(1.6%) (0.4%)
2Q18 2Q19 2Q20 2017 2018 2019
Non-GAAP Net Income/(Loss) Non-GAAP Net Income/(Loss) Margin
Adjusted EBITDA and Adjusted EBITDA MarginRMB mm
Non-GAAP Net (Loss)/Income and Non-GAAP Net Margin3
RMB mm
42148 158
(583)
(18)360
0.6%1.7% 1.9%
(2.9%)
(0.1%)1.0%
2Q18 2Q19 2Q20 2017 2018 2019
Adj. EBITDA Adj. EBITDA Margin
22
9.6%2Q19 – 2Q20 YoY
1
6
Revenue breakdown by segments – 2nd Quarter, 2020
Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding.
RMB % of Revenue RMB % of Revenue
Core Logistics and Supply Chain
Express 5,448 62.1% 5,152 61.1% (5.4%)
Freight 1,306 14.9% 1,365 16.2% 4.5%
Supply Chain Management 600 6.8% 510 6.1% (15.1%)
UCargo 522 5.9% 493 5.9% (5.6%)
Capital 56 0.6% 49 0.6% (12.6%)
Total Core Logistics and Supply Chain 7,933 90.3% 7,568 89.9% (4.6%)
Store+ 791 9.0% 657 7.8% (16.8%)
Global 65 0.7% 193 2.3% 196.7%
Total Revenue 8,788 100.0% 8,418 100.0% (4.2%)
RMBmm (Except for %)
2Q2019 2Q2020
%Change YoY
Cost trend - 2nd Quarter, 2020
Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding.
1. Starting in 2017, the Company revised its arrangements with franchisees and the scope of its service. As a result, the Company became the principal that is directly responsible for last-mile delivery of all parcels and freight processed through its network, and the Company is liable to senders for damage to or loss of parcels and freight in connection
with last-mile delivery. Therefore, in consideration of such expanded scope of services and increased responsibilities, the Company included the last-mile delivery service fee in its revenue.
2. Before the completion of the Company’s IPO in September 2017, no SBC expense had been recognized. Upon completion of the I PO, the Company immediately recognized a substantial amount of SBC expense associated with vested share-based awards, especially in the fourth quarter of 2017.
3. All excluding SBC
7
Adjusted Selling, General & Administrative Expenses and % of Revenue 3
RMB mm
Adjusted Research & Development Expenses and % of Revenue 3
RMB mm
444 491 519
1,3571,817 1,952
6.6%
5.6% 6.1%
6.8% 6.5%
5.6%
2Q18 2Q19 2Q20 2017 2018 2019Selling, General & Administrative Expenses Selling, General & Administrative Expenses as % of Revenue
49 60 48
112
175236
0.7% 0.7% 0.6% 0.6% 0.6% 0.7%
2Q18 2Q19 2Q20 2017 2018 2019Research & Development Expenses Research & Development Expenses as % of Revenue
1
7,8496,315 8,268
19,504
26,520
33,21793.8%
94.1%
93.2%
97.6%
94.8%94.4%
2Q18 2Q19 2Q20 2017 2018 2019Cost of Revenue As % of Revenue
Cost of Revenue and % of RevenueRMB mm
Adjusted Operating Expenses and % of Revenue 3
RMB mm
2 2
493 551 567
1,470
1,9922,188
7.3% 6.3%
6.7% 7.4% 7.1%
6.2%
2Q18 2Q19 2Q20 2017 2018 2019Operating Expenses Operating Expenses as % of Revenue
2
(RMB mm, ex cept for %)
Revenue 5,152 1,365 510 493 49 7,568 657 193 8,418
YoY Growth (5.4%) 4.5% (15.1%) (5.6%) (12.6%) (4.6%) (16.8%) 196.7% (4.2%)
Gross Profit 278 122 49 13 45 507 85 (22) 570
YoY Growth 13.5% 46.3% (7.5%) (42.3%) 13.0% 14.4% 2.6% n/m 9.6%
Gross Profit Margin 5.4% 8.9% 9.7% 2.6% 90.8% 6.7% 13.0% (11.4%) 6.8%
YoY Growth +0.9ppts +2.5ppts +0.8ppts -1.6ppts +20.6ppts +1.1ppts +2.5ppts -2.2ppts +0.9ppts
Adjusted EBITDA1 189 73 6 (18) 41 291 (67) (48) (18) 158
YoY Growth (12.4%) 136.3% (60.5%) n/m 25.7% (2.5%) n/m n/m n/m 6.4%
Adjusted EBITDA1 Margin 3.7% 5.4% 1.1% (3.6%) 82.5% 3.8% (10.2%) (24.8%) 1.9%
YoY Growth -0.3ppts +3.0ppts -1.3ppts -4.5ppts +25.1ppts 0.0ppts +2.6ppts +25.0ppts +0.2ppts
Total
Total Core
Logistics
and Supply
Chain
Core Logistics and Supply Chain
8
Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding.
1. EBITDA represents net loss excluding depreciation, amortization, interest expense and income tax expense and minus interest income. Adjusted EBITDA represents EBITDA excluding share-based compensation (SBC) expense and fair value change of equity investments. See the slide entitled “GAAP to Adjusted/Non-GAAP Measures Reconciliation”
for more information about the non-GAAP measures used in this presentation.
Segment Reporting
432
334
723
26
637
853
2Q18 2Q19 2Q20 2017 2018 2019
Operating CashflowsRMB mm
CAPEXRMB mm
230
381424
750
1,078
1,498
2Q18 2Q19 2Q20 2017 2018 2019
Operating cash flow and capital expenditure
As of June 30, 2020, cash and cash equivalents, restricted cash and short-term investments were RMB5.1 billion, compared to RMB4.2 billion as of March
31, 2020
Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding
9
3.8%*
*As a % of Revenue
3.9%* 4.3%*
3.4%* 4.3%* 5.0%*
RMBmm(Except for %)
GAAP to non-GAAP measures reconciliation
Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding.
1. In the second quarter of 2020, the Company recorded share-based compensation (“SBC”) expense of RMB39.7 million, of which approximately RMB0.7 million was allocated to cost of revenue, RMB2.9 million was allocated to selling expenses, RMB33.6 million was allocated to general and administrative expenses, and RMB2.5 million was
allocated to research and development expenses.
10
Non-GAAP Net (Loss)/Profit FY18 FY19 2Q19 2Q20
Net Loss (508) (219) (22) (31)
Add:
Share-based Compensation Expense1 109 99 26 40
Amortization of Intangible Assets
Resulting from Business Acquisitions 12 11 3 2
Add/(Subtract):
Fair Value Change of Equity Investments (65) (14) - -
Non-GAAP Net (Loss)/Profit (452) (124) 6 11
Non-GAAP Net (Loss)/Profit Margin (1.6%) (0.4%) 0.1% 0.1%
EBITDA and Adjusted EBITDA FY18 FY19 2Q19 2Q20
Net Loss (508) (219) (22) (31)
Add:
Depreciation & Amortization 462 493 151 122
Interest Expense 75 79 15 41
Income Tax Expense 12 18 4 4
Subtract:
Interest Income (103) (95) (26) (18)
EBITDA (63) 276 122 118
Add:
Share-based Compensation Expense1 109 99 26 40
Add/(Subtract):
Fair Value Change of Equity Investments (65) (14) - -
Adjusted EBITDA (18) 361 148 158
Adjusted EBITDA Margin (0.1%) 1.0% 1.7% 1.9%
Business Update
11
Sender /
Recipient
Sender /
Recipient
Core Logistics and Supply Chain: Express
Asset-light business utilizing our network, franchisee partners and 3rd party transportation service providers to provide express delivery of parcels
2Q20 Recap
Executed strategy of balanced growth and profitability
Successful in maintaining position as one of the top-tier players in the market despite intensified market conditions
Parcel volume increased by 19.3% YoY to 2.3 billion, representing market share of 10.7%
Cost reduction of 21.5% YoY outpaced ASP reduction of 20.7% YoY. Gross margin per parcel improved by 0.9ppts YoY
Covered 100% of districts and counties across China, self operated 87 hubs and sortation centers, managed 4,190 line hauls and 47,397 franchisee operated service stations
Strategies
Balanced volume and profitability growth: targeting continued high growth and drive down unit cost
Brand building: continue to improve network stability, service quality and enhance customer experience
Technology application: continue to invest in automation to increase productivity and efficiency
Pick-Up/DeliverySorting and Transporting
Service
Stations
Service
Stations
Hubs and
Sortation Centers
Line-Haul Transportation and
Feeder Services*
Hubs and
Sortation Centers
Pick-Up / Delivery
Operated by BEST Operated by Franchisee Partners *All transportation outsourced to 3rd party transportation service providers
12
1,2801,907 2,275
3,769
5,470
7,576
10.5% 12.2%
10.7% 9.4%
10.8%
11.9%
2Q18 2Q19 2Q20 2017 2018 2019
BEST Express Volume Market Share
1.50 1.17 0.94 1.98
1.48 1.22
1.58 1.56
1.20
1.32 1.61
1.52
3.08 2.73
2.14
3.30 3.09
2.74
2Q18 2Q19 2Q20 2017 2018 2019
Cost per Parcel (ex. Last mile) Last-mile delivery service fee
Express
Parcel Volumemm
Revenue per Parcel 2
RMB
Gross Profit per ParcelRMB
0.18
0.13 0.12 0.09
0.14 0.14
5.5% 4.5%
5.4%
2.7%
4.4% 4.7%
2Q18 2Q19 2Q20 2017 2018 2019
Gross Profit/(Loss) per Parcel Gross Profit/(Loss) Margin*
Cost of Revenue per ParcelRMB
3.26 2.86
2.26
3.39 3.24 2.88
2Q18 2Q19 2Q20 2017 2018 2019
*Gross Margin is calculated based on revenue per parcel including last-mile delivery service fee starting from 2017Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding.
1. Based on State Post Bureau of China
2. Revenue per parcel includes last-mile delivery service fees
3. Starting in 2017, the Company revised its arrangements with franchisees and the scope of its service. As a result, the Company became the principal that is directly responsible for last-mile delivery of all parcels and freight processed through its network, and the Company is liable to senders for damage to or loss of parcels and freight in connection
with last-mile delivery. Therefore, in consideration of such expanded scope of services and increased responsibilities, the Company included the last-mile delivery service fee in its revenue.
3
13
33
3
1
0.87 0.71
0.57
1.01 0.87
0.76
2Q18 2Q19 2Q20 2017 2018 2019
0.190.14
0.08
0.37
0.18 0.13
2Q18 2Q19 2Q20 2017 2018 2019
0.11 0.09 0.08
0.13 0.11
0.10
2Q18 2Q19 2Q20 2017 2018 2019
0.34 0.23 0.21
0.47
0.33 0.24
2Q18 2Q19 2Q20 2017 2018 2019
Transportation Cost per ParcelRMB
Labor Cost per ParcelRMB
Other Costs per ParcelRMB
Lease Cost per ParcelRMB
Express – Cost trend
Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding.
14
Sender /
Recipient
Sender /
Recipient
Core Logistics and Supply Chain: Freight
Asset-light business utilizing our network, franchisee partners and 3rd party transportation service providers to provide LTL and FTL delivery
2Q20 Recap
Continued to solidify its leadership position and achieved growth rate significantly higher than industry-wide average
Freight volume increased by 28.9% YoY to 2.23 million tonnes
Cost reduction of 21.1% YoY outpaced ASP reduction of 18.9% YoY. Gross margin per tonne improved by 2.5ppts YoY to 8.9%
Covered 96% of districts and counties across China, self operated 97 hubs and sortation centers, managed 2,180 line hauls and 17,379 franchisee operated service stations
Strategies
E-commerce focus: increase the percentage of e-commerce related transactions to improve product mix and profit margin
Dynamic routing integration with Express: centralize dynamic route planning to further reduce transportation costs
Customer experience and service quality enhancement: continue to increase number of last-mile service outlets and provide value-added services to customers
Pick-Up/DeliverySorting and Transporting
Service
Stations
Service
Stations
Hubs and
Sortation Centers
Line-Haul Transportation and
Feeder Services*
Hubs and
Sortation Centers
Pick-Up / Delivery
Operated by BEST Operated by Franchisee Partners *All transportation outsourced to 3rd party transportation service providers
15
578 545 419
656 585 542
136 161
139
123 142 165
714 707
557
779 727 707
2Q18 2Q19 2Q20 2017 2018 2019
Cost per Tonne Last-mile delivery service fee
39 48 55
(43)
29 42
5.2% 6.4%
8.9%
(5.8%)
3.8% 5.5%
2Q18 2Q19 2Q20 2017 2018 2019
Gross Profit/(Loss) per Tonne Gross Profit/(Loss) Margin*
1,366 1,730 2,230
4,316
5,430
6,980
2Q18 2Q19 2Q20 2017 2018 2019
754 755
612 736 756 749
2Q18 2Q19 2Q20 2017 2018 2019
Freight
Freight Volume000’s tonnes
Revenue per Tonne 1
RMB
Cost of Revenue per TonneRMB
Gross Profit/(Loss) per TonneRMB
Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding.
1. Revenue per Tonne includes last-mile delivery service fees
2. Starting in 2017, the Company revised its arrangements with franchisees and the scope of its service. As a result, the Company became the principal that is directly responsible for last-mile delivery of all parcels and freight processed through its network, and the Company is liable to senders for damage to or loss of parcels and freight in connection
with last-mile delivery. Therefore, in consideration of such expanded scope of services and increased responsibilities, the Company included the last-mile delivery service fee in its revenue.
*Gross Profit Margin is calculated based on revenue per tonne including last-mile delivery service fee starting from 2017
2
16
2
Core Logistics and Supply Chain: Supply Chain Management
Integrated supply chain solutions including warehouse and inventory planning, online and offline fulfillment and transportation solutions, intra-city same-
day delivery, and SaaS platform for merchants
2Q20 Recap
Focused on expanding franchised cloud OFC business while targeting projects with higher margins and clients with strong credit profile
Number of orders fulfilled increased by 28.5% YoY to 111.3 million, of which the total number of orders fulfilled by franchised Cloud OFCs increased by 46.4% YoY to 53.7 million
Gross margin improved by 0.8ppts YoY to 9.7%
Continue to expand nationwide network, increasing total number of self operated and franchised Cloud Order Fulfilment Centers by 13.0% YoY to 418, with GFA of 3.4 million square
meters
Strategies
One-stop solution: accelerate integration with other business units to offer integrated supply chain solutions to more customers and drive 2C order growth
Growing franchised cloud OFC business with higher profit margins to improve profitability
Focus on Fashion & Apparel and FMCG segments: continue to expand market leading position in these two segments
New products and services offering: provide SaaS platform to merchants to digitize their supply chain; build out intra-city delivery network in major cities; develop fresh produce supply
chain to enable rural villages to sell fresh produce directly to consumers
Online
Merchants
Offline
OtherTransportation
ServiceProviders
Domestic and
International
Consumers
Membership Storesand Branded Stores
Customer StoresDistributors
B2C
B2B
O2O
17
BEST CloudOFCs
CustomerWarehouses
BondedWarehouses
BEST FranchiseOFCs
1,380 1,607 1,609 1,389 1,719 1,705
1,008 1,235
1,802
995 1,090
1,548 2,388
2,842
3,412
2,384
2,809
3,253
2Q18 2Q19 2Q20 2017 2018 2019
Self-Operated Cloud OFCs Franchised Cloud OFCs
110 111 92 99 115 108
238 259 326 228 237
293
348 370
418
327 352
401
2Q18 2Q19 2Q20 2017 2018 2019
Self-Operated Cloud OFCs Franchised Cloud OFCs
38 52 49
98
104
138
7.6%8.7%
9.7%
6.1%5.0%
6.3%
2Q18 2Q19 2Q20 2017 2018 2019
Gross Profit Gross Profit Margin
Supply Chain Management
Number of Orders Fulfilledmm
Gross Profit/(Loss)RMB mm
Total Warehouse GFA000’s sqm (End of Period)
Number of Cloud OFCsEnd of Period
41 50 58132 164 199
20 37 54
48
82
158
6187
111
180
247
357
2Q18 2Q19 2Q20 2017 2018 2019
Self-Operated Cloud OFCs Franchised Cloud OFCs
Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding.
18
19
Transportation Service Provider
FleetDrivers
Truckload Demand
Key Accounts, SME,
Agents and Brokers
Service Quality
Evaluation
Parts Sales &
General MaintenanceReal-Time
Bidding
En-Route
Monitoring
Truck
Pooling
Settlement
UCargo
Bulk Purchase
Insurance
Bulk Purchase
Gasoline & ETC
Other Value Added
Services
Other Value Added
Services
Real-Time Truckload Capacity Bidding Platform with Value-Added Services
2Q20 Recap
Number of registered drivers on the UCargo Mobile app more than doubled YoY to 244,234
Number of transactions increased by 19.8% YoY to 137,257
Discontinuation of several Key Account customers to minimize credit exposure
Strategies
Strategic focus on brokerage business: bring more SMEs and drivers directly onto the UCargo app and transact on the platform
Service Innovation: Continue to roll out new solutions such as multimodal, LTL, clean energy vehicles, etc.
Deepen Value Added Services: Provide after-market services such as bulk purchases, insurance, maintenance and repairs to drive revenue growth and margin
1,440
3,173 4,024 4,228 4,340
5,126 6,079
8,591 9,040 9,465 9,765 10,623 11,159
12,373
1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 1Q19 2Q19 3Q19 4Q19 1Q20 2Q20
UCargo - Number of Transactions
UCargo - Registered Drivers on the UCargo PlatformEnd of Period
Core Logistics and Supply Chain: UCargo and Capital
Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding.
Capital - Trucks FinancedEnd of Period
20
58,358
100,954
156,255 189,129
209,357
244,234
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20
151
522 493
892
2,574
2Q18 2Q19 2Q20 2018 2019
UCargo – Revenue from External TransactionsRMB mm
70,144 20,132 20,902
318,727
87,067
25,781 94,406 116,355
147,551 532,040
95,925 114,538 137,257
466,278
619,107
2Q18 2Q19 2Q20 2018 2019
Internal Transactions External Transactions
2Q20 Recap
Developing a partnership model to accelerate the growth of membership and franchise stores onto Store+ platform, while improving efficiency of the supply chain and reduce
fulfillment costs
Continue to execute its strategy of enhancing order quality to improve margin. Gross margin improved by 2.5ppts YoY to 13.0%, Adjusted EBITDA margin improved by 2.6ppts YoY to
negative 10.2%
Number of order fulfilled decreased by 1.6% YoY to 767,502
Number of membership stores and number of branded stores reached 436,636 and 3,850 respectively
Strategies
Partnership Model: work with partners for customers acquisition, sales/marketing, fulfilment and delivery, in order to scale the business and improve profitability
Membership store quality enhancement: improve margins and reduce fulfilment costs further by enhancing the quality of membership stores and their orders
Technology application: deploy data analytics to deepen cooperation with brands and stores to optimize merchandise procurement, improve operating efficiency, and roll out new
services
Last-mile services to consumers: expand membership program, online-to-offline and last-mile services to grow 2C business
Store+
Online
Merchants
Offline Consumers
Merchandise and services flowServices and data flow
Membership
and Branded
Stores
Last-Mile Services
Smart supply chain for merchants and convenience stores and last-mile services for consumers
21
& Partners
272 345 335 282 351 346
476
2,7613,515
941,489
3,268
748
3,106
3,850
376
1,840
3,614
2Q18 2Q19 2Q20 2017 2018 2019
Self-Operated Stores Franchised Stores
397,289 438,140 436,636
363,755 423,636 414,136
2Q18 2Q19 2Q20 2017 2018 2019
870,591 755,756 767,502
2,403,538
3,091,269 2,919,568
2Q18 2Q19 2Q20 2017 2018 2019
Store+
Number of Branded Stores Number of Membership Stores
Gross Profit & Gross MarginRMB mm
Number of Orders Fulfilled
64 83 85
153
255
322
7.5%
10.5%
13.0%
6.9% 9.0%
11.4%
2Q18 2Q19 2Q20 2017 2018 2019
Gross Profit Gross Margin
Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding.
* Decrease in store orders was due to ongoing efforts to improve the quality of orders from membership stores
22
23
Countries and Regions with Physical Network
Cross Border E-Commerce Logistics
International Express, Fulfillment, and Cross-Border E-Commerce Logistics
Global
2Q20 Recap
Continued strong momentum in Southeast Asia
oRobust parcel volume growth in Thailand and Vietnam
oLaunched express delivery networks in Malaysia, Cambodia and Singapore
Strategies
Capture enormous growth opportunities in Southeast Asia: continue to expand
networks in Thailand, Vietnam, Malaysia, Cambodia and Singapore, as well as plan
to roll out networks in Indonesia and the Philippines in the future
Develop more cross-border services and solutions
Notes:
All numbers presented have been rounded to the nearest integer, tenth, or hundredth and may not add up. Year over year comparisons are based on figures before rounding.
* QoQ % Growth
24
Global
237 783
2,607
5,157
8,840
16,100
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20
Parcel Volume in Southeast Asia‘000 Parcels
Looking Ahead
Committed to delivering high-quality growth in a challenging market environment
Maintain a balanced growth strategy and strive for profitability by leveraging technology-enabled integrated supply chain and logistics service model
Continue to emphasize on e-commerce related services, invest in technology application and automation, capture revenue and cost synergies across
multiple business units, and enhance service quality
Continue to evaluate various strategic options for future development with the goal of creating a capital structure that is aligned with the growth goals of
our businesses
25
Thank you!
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