2020 2021 - Microsoft Careers & Jobs | Nigel Frank

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An independent study of market trends and salaries across the global Microsoft Dynamics community

Extended EDITION

Content tableForeword 3

Introduction 4

About us 5

Nigel Frank in numbers 7

Employment status 11

Skills and experience 13

Expand your knowledge 14

Microsoft Dynamics products 15

Certifications 18

Permanent employees 21

Job satisfaction 25

Unemployed 27

Contractor focus 27

End user focus 28

Meet the expert 30

Partner focus 33

Movement 35

Diversity in Dynamics 38

About this report 8

Key findings 8

A global snapshot of Dynamics 9

Salary tables methodology 43

Salary tables 43

Candidate Search 79

The world’s largest and most comprehensive report on the Dynamics ecosystem.

For information and advice on our Microsoft Dynamics vacancies, please contact Nigel Frank – office telephone numbers can be found on the back page or at nigelfrank.com.

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https://www.nigelfrank.com/

Foreword My professional journey started in 2006, with Microsoft .NET and Dynamics CRM 3.0, along with Microsoft Office SharePoint Services. During version 3.0 of the Dynamics CRM days, plugins were called callout, there was a Windows-based tool for authoring the workflows installed on the server (with only admins having access to it), no multi-organization, and no multi-currency support.

Over the years, however, the product has evolved. It’s seen tremendous growth with each subsequent version, from being limited to on-premise only and supported by Internet Explorer, to moving to the cloud, with all major browsers and devices supported. It’s become incredibly powerful thanks to its new home, Power Platform, which allows seamless integration with different tools like Power BI, Power Automate, PowerApps Portals, Power Apps, and Power Virtual Agents.

Different modules that were once part of Dynamics CRM are now available as separate apps, including Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing, and Dynamics 365 Field Service, giving customers the option to choose the service they need.

Today, Dynamics 365 is a leading product in cloud-based ERP, and its growth has fueled the development of a strong partner ecosystem of sales, consulting, development, and support professionals, led and guided by ever-increasing Power Platform and Dynamics 365 communities.

While I’m talking about the Dynamics community - this has also grown exponentially alongside the product. Up until Dynamics CRM 4.0, CRM professionals were mostly using the Stunnware Tools, which made it easy to work with the CRM. There were very few community blogs at that time, and Microsoft’s social forum was the main place to seek support from Dynamics experts.

By 2010, when I joined Microsoft at Hyderabad, CRM 2011 beta was released. I remember trying to add a ribbon button, but it took hours to understand the new structure, i.e., RibbonDiffXML, and then implement it. But a few months later, we had wonderful community tools like Ribbon Workbench and Visual Ribbon Editor that provided GUI to work with ribbon, cutting down the implementation time from hours to just a few minutes.

We now have XrmToolBox, which is home to more than 200 different plugins developed by Dynamics 365 Experts, empowering Dynamics 365 consultants to work more efficiently, and providing capabilities not available out of the box in the product. There is also the PCF Gallery, which is a collection of numerous reusable controls developed by different authors, based on the innovative PowerApps Component Framework, which has got the developer community very excited.

We also have community events, both physical and virtual, held all year round, where experts in Dynamics share their

knowledge and experience. Alongside these events, you’ll also find a wide range of blogs, YouTube channels, training websites, and LinkedIn and Facebook groups, helping to develop the global Dynamics 365 community.

There’s also Microsoft’s Dynamics 365 Community, the official place for experts and peers to connect through forums, blogs, webinars, videos, and events. Professionals can also earn badges and recognition for their contributions. The Microsoft Most Valuable Professionals (MVP) award is an opportunity for experts, who are passionately sharing their knowledge with the community, to be recognized by Microsoft and their peers.

Looking ahead, one radical change in the product’s direction is an increased focus to the cloud rather than on-premise, with new features added continuously as part of two major releases every year. Considering the unfortunate COVID-19 situation, this will be the time that many organizations migrate to Dynamics 365 from on-premise. This could help them to leverage the latest infrastructure and innovative services offered, save on operational costs, and deliver products and services faster.

This is the right time to be a Dynamics 365 professional. If you are just starting out or you’re an existing professional, we can all keep growing rapidly along with the Dynamics 365 product and the Power Platform.

Nishant RanaMicrosoft MVP, Architect at First Abu Dhabi Bank and blogger for "Nishant Rana’s Weblog”

Nishant is a Microsoft MVP in Dynamics 365 Business Applications, and a Microsoft Certified Professional in Microsoft Dynamics 365, Azure, Microsoft SharePoint, and Microsoft .NET technologies. He has more than 12 years’ experience in implementing Dynamics CRM for clients and also worked with Microsoft for seven years. An avid blogger who likes to learn, help, share and contribute to the community – Nishant is the author of “Nishant Rana’s Weblog”, a technical blog on Microsoft .NET technologies with more than 3.5 million hits. He also co-authored the book "Dynamics 365 Application Development".

You can follow him at:

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/nishant-rana /nishantranaCRM

https://nishantrana.me/

https://www.linkedin.com/in/nishant-rana/

https://protect-eu.mimecast.com/s/1ANaCWng6fw2pg4tK4p15?domain=twitter.com

https://nishantrana.me/

Nigel Frank International’s industry-acclaimed report explores the latest insights, sentiments, and trends from professionals across the Dynamics sphere and benchmarks salary information from a variety of partner, ISV, and customer-based roles. Our report also features up-to-date commentary on the immediate impact and ongoing implications of COVID-19 on the tech community.

Our findings are collated from thousands of data points, including responses to our online survey between January and April 2020, and information compiled from Dynamics placements and registered vacancies made by Nigel Frank International. This enables us to present the most detailed, in-depth snapshot of the Dynamics community at this current time.

Whether you’re a Dynamics professional seeking a new challenge, or you’re a business looking to expand your in-house resources, this report will arm you with the information you need to make informed decisions on everything from the value of certifications and different skillsets to the most sought-after work perks and competitive market rates.

I’d like to thank everyone who took part in this year’s survey, as we couldn’t produce this report without your invaluable input. I hope that our findings contribute to your personal career development, or profitable business growth, especially while we all navigate these uncertain times.

If you have any feedback about the salary survey, we’re always keen to hear from you, so please do get in touch.

James Lloyd-Townshend CEO and Chairman

Nigel Frank International

IntroductionI’m thrilled to present our 12th annual Microsoft Dynamics Salary Survey, the most comprehensive study of its kind in the global Dynamics ecosystem.

This report will arm you with the

information you need

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Nigel Frank is the global leader in Microsoft technology recruitment. Since 2006, we’ve found great jobs for more than 20,000 Microsoft professionals worldwide.

Our sole focus is Microsoft technology, with our team of 500+ consultants specializing in both Dynamics and Azure, and the rest of the Microsoft stack, including Microsoft 365 (formerly Office 365), SharePoint, SharePoint, Skype for Business, Microsoft Teams, BI, SQL, and .NET.

Our network of 18 strategically located offices across Europe, North America and Asia-Pacific means that our team has unparalleled access to the broadest range of IT opportunities in the Microsoft ecosystem.

All around the globe, job seekers and employers trust Nigel Frank to deliver their desired results fast, and combined with our in-depth market knowledge and personalized service - we are a recruitment agency like no other.

About usGlobal leaders in Microsoft recruitment

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Technologies and roles we recruit for

Microsoft Dynamics 365, AX, NAV, CRM and GP

• Functional Consultants

• Technical Consultants

• Pre-Sales Consultants

• Business Analysts

• Technical Architects

• Solution Architects

• Developers

• Practice Leads

• Project Managers

• Support Consultants

• Trainers

Microsoft SharePoint and .NET

• Functional Consultants

• Technical Consultants

• Pre-Sales Consultants

• Administrators


• Technical Architects

• Solution Architects

• Developers

• Practice Leads

• Project Managers

Microsoft Azure

• Cloud Architects, Consultants and Engineers

• Software & DevOps Engineers

• IaaS Architects, Consultants and Engineers


• Support Engineers

Microsoft 365, BI and SQL

• Business Intelligence Analysts

• Developers

• Database Administrators

• Report Writers

• UC Architects, Consultants and Engineers

• 1st/2nd/3rd Line Support Analysts

“Nigel Frank were great at finding us strong candidates within a tight market. They have an insight into the Dynamics realm and were able to find us candidates with the right skillset.”Nicki Nance Power Sales and Advertising Inc

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We do more than simply match outstanding applicants to the best roles in the Microsoft community. If you’re a job seeker, we’re here to support you with interview training and preparation. Our consultants can also assist with relocation options and remote working opportunities, helping you find a role that best fits your career and lifestyle.

We’re also investing in the Microsoft ecosystem, providing businesses with unrivalled access to a growing pool of top tech talent. We regularly partner with Microsoft on return-to-work and diversity programs and support a wide range of training events to bring exceptional new professionals into the channel. Our sister brands also service a number of niche technologies, meaning we can help candidates and employers alike, beyond the Microsoft sphere.

Think of us as more than just your recruitment partner – we’re here to support your career goals and business strategy, too.

More than a recruitment agencyWhether it’s landing your dream role or supporting business growth, we want to help you succeed.

We want to help you succeed

Nigel Frank in numbers

370K125K

500+

150+

$20m

11K21K

accessible Microsoft candidates

monthly visitors to nigelfrank.com

Jobs by Email subscribers

organizations recruited for

dedicated recruitment consultants

multilingual consultants

invested in marketing and support

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Survey methodologyThis salary survey report is based on over 239,000 data points, including self-reported information from Microsoft Dynamics professionals from around the world prior to and during the coronavirus outbreak in early 2020. Respondents span a wide range of personal and professional backgrounds, making it a balanced representation of the Microsoft Dynamics community.

Each survey response has been validated using robust statistical analysis and automated data validation rules in order to be included in the final results set. Any responses that do not pass our validation rules, or that are deemed questionable, incomplete, or duplicate, were removed from the analysis to provide more meaningful results.

Salary information from survey responses was aggregated and anonymized and is included solely for benchmarking purposes. No information given is in connection with any individual role or hiring decision.

The following should be taken into account when interpreting the data in this report:• Not all percentages add up to 100%

due to some questions having multiple choice answers.

• For single choice questions, answers are rounded so not all responses will total 100%.

• Findings based on a small sample of results (i.e., under 5%) should be taken as indicative only.

• For questions that asked for an open (qualitative) response, there may be some overlap in the quotes used.

• Themes identified when grouping qualitative responses are displayed in no particular order of importance, and are purely representative of the answers given.

Key survey findingsMicrosoft Dynamics AX is the most used Microsoft Dynamics product by our survey respondents—see page 15

61% of respondents believe that certifications give candidates an edge in the job market—see page 17

68% of professionals with certifications, had those certifications paid for in full by their employer—see page 19

65% of Microsoft Dynamics professionals are satisfied in their current role—see page 23

Our survey respondents consider that years of experience with Microsoft Dynamics is the most important factor associated with a professional’s earning potential—see page 24

51% of Microsoft Dynamics Partner employees have seen an increase in their workload in the last year—see page 31

74% of Microsoft Dynamics professionals believe that an understanding of business acumen makes you more attractive to employers—see page 24

69% of employers champion equal working rights—see page 36

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Global snapshot of Dynamics

North America Europe

Africa and Asia

Rest of the world

Australasia34% 41%

12%

8%

5%

BREAKDOWN BY GENDER

USA 26%

Canada 8%

UK 8%

France 6%

Germany 5%

Italy 4%

Netherlands 3%

Denmark 2%

Belgium 2%

Poland 2%

Spain 2%

Sweden 2%

Other 5%

South Africa 4%

India 3%

Other 1%

Australia 4%

New Zealand 1%

2% of respondents prefer not to specify their gender

Male 80%

Female 18%

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BREAKDOWN BY AGE

ETHNICITY

DISABILITY

18 to 24 years 2%

25 to 34 years 28%

35 to 44 years 34%

45 to 54 years 22%

55 years and over 13%

White or Caucasian 63%

Asian 16%

Hispanic or Latino 5%

Black, African or Caribbean 4%

Arab 3%

Mixed / multiple ethnic groups 2%

1% of respondents prefer not to specify their age.

No Yes

8% of respondents prefer not to specify their ethnicity.

94% 3% 3% of respondents prefer not to specify whether they have a disability.

Education level82% of respondents hold an undergraduate degree or higher.

Some high school 1%

High school graduate or equivalent 6%

Trade or vocational qualification 2%

Some college credit 5%

Accounting 17%

Engineering 16%

Finance 14%

Associate degree or equivalent 3%

Bachelor’s degree 44%

Master’s degree 33%

Doctorate or professional degree 2%

Economics 11%

Mathematics 6%

Other 11%

3% of respondents prefer not to specify their level of education.

Of those that continued with further study and went on to undertake a degree, their fields of study were varied:

43% 34% 18%26%Information Technology

Computer Science

Business Administration

Software Engineering

‘Other’ subjects include Chemistry, Electrical Engineering, English, Law, Marketing, Psychology, Science and Supply Chain Management.

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Employment status

Employer type

Permanent – full-time 79%

Permanent – part-time 2%

Freelance/contractor 16%

Unemployed 3%

Sabbatical/career break 1%

This refers to the respondents’ employment status before and during the initial stages of the coronavirus outbreak. We can speculate that the subsequent rise in redundancies and furloughing would now impact these figures.

‘Other’ responses include independent consultants, without Partner status, and those employed by Microsoft.

The most common job roles held by our respondents are:

Job level

MICROSOFT DYNAMICS PARTNERS

• Functional Consultant

• Developer/Programmer

• Functional and Technical Consultant

• Solution Architect

• Technical Consultant

ISVS AND OTHERS




• Technical Consultant

• Solutions Architect

Microsoft Partner / Solution Provider / Consultancy 49%

End user (i.e., Microsoft customer) 42%

Microsoft ISV (Independent Software Vendor) 4%

Microsoft competitor 1%

Other software business 4%

END USERS


• Business Analyst


• Project Manager


All Permanent Contract

Entry level 2% 2% 0%

Intermediate or experienced level * 20% 23% 9%

Senior experienced level** 46% 45% 50%

First-level management*** 6% 7% 1%

Middle-level management*** 11% 12% 7%

Senior, executive or top-level management **** 12% 10% 22%

Owner 2% 0% 9%

Freelance / Consultant 1% 0% 1%

Referred to going forward as: * Experienced level, **Senior experienced level, ***Management, ****Executive (board level)

Of course every industry is different, but the common thread is no particular business could survive without its data and the information it derives from it.”Mariano Gomez Bent Director of Technology at Mekorma, Inc., a Microsoft Dynamics GP independent software vendor

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Organizational function

Project Management 7%

Service and Support 6%

Research and Development 4%

Design and Production 4%

Sales 3%

Executive (Board level) 2%

Administration 2%

Owner 1%

Marketing 1%

Other 4%

IT

IT services

Finance and Accounting

Consultancy / Agency

Operations

Manufacturing

‘Other’ includes consultants, or job roles within Business Development, Delivery, Implementation, and Professional Services.

48% 11% 8%

Which industries are represented?

Technology 3%

Financial Services 3%

Banking and Finance 3%

Other 2%

‘Other’ industries include Construction, Government/Military, Wholesale Distribution, and Automotive.

Organization business model

B2B (business-to-business) 58%

B2C (business-to-consumer) 14%

B2B2C (business-to-business-to-consumer)

16%

Not applicable 6%

Not sure 6%

Size of the organization

1 employee 2%

2-10 employees 5%

11-50 employees 12%

51-200 employees 22%

201-500 employees 15%

501-1,000 employees 10%

1,001-5,000 employees 15%

5,0001-10,000 employees 5%

More than 10,000 employees 12%

Not sure 2%

Software 6%

Professional Services 4%

Retail 4%

Health / Life Sciences 3%

24% 12% 10%

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Experience working with

Microsoft Dynamics

Experience working with Microsoft Dynamics

Skills and experience

Tenure in each roleProfessionals spend an average of six years in the same role; the longest tenure in a role was 20 years.

Experience working in the tech industry

0-5 years 9%

6-10 years 20%

11-15 years 19%

16-20 years 18%

Microsoft Dynamics professionals have an average of 17 years’ work experience in the technology industry.

21-25 years 14%

26-30 years 9%

31-35 years 6%

36+ years 4%

Respondents have spent an average of five years working with the technology in a commercial environment.

Less than 1 year 1%

1-3 year 17%

4-6 years 33%

7-9 years 16%

10-12 years 20%

13+ years 13%

Which competitor products have you used prior to working in Dynamics?

None – I’ve only worked with Dynamics 39%

Salesforce.com 15%

Sage 13%

SAP R3 12%

Oracle E-Business Suite 8%

PeopleSoft 8%

JD Edwards 8%

SAP B1 7%

Infor 6%

NetSuite 6%

Sugar CRM 5%

Other (includes SAP CRM, Epicor, Oracle Siebel and Oracle Service Cloud)

41%

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How do you know what’s what in the world of Microsoft Dynamics?Our Nigel Frank blog is a great resource for professionals and businesses looking to expand their knowledge on Microsoft Dynamics. You’ll find an informative mix of expert opinion, product news, and events from the vibrant Dynamics community, as well as tips on professional development.

We’ve also published a white paper, available to download from our website for free, crammed with 65+ pages of insights, advice and best practices on optimizing your business with Dynamics.

Expandknowledge

yourOur respondents also recommend the following resources:• Official Microsoft documentation

• Official Microsoft Dynamics documentation

• Official Microsoft Yammer

• Official Microsoft Dynamics 365 blog

• Official Microsoft Learn

• Official Microsoft Community Forums

- Dynamics 365 Community

- Dynamics GP forum

- Dynamics NAV forum

• Mibuso.com

• axug.com/d365ug.com

Useful hashtags to follow:#MSDyn365

#d365sales

#D365

#MicrosoftERP

#MSDynERP

#MSDynCRM

Recommended LinkedIn groups to follow:Although respondents mention using LinkedIn as an information resource, only a few shared the groups they engage with:

• Dynamics 365 Group

• MSFT Dynamics 365

#MicrosoftPartner

#MSDynamics

#Microsoftteams

#sharepointonline

#PowerAddict

#D365FORecommended Twitter handles to increase your Microsoft knowledge:• @Microsoft365

• @MSFTDynamics365

• @MicrosoftLearn

• @D365UG

• @crmtipoftheday

• @crmchartguy

• @365Viking

• @MSDYN365BC

• @mibuso_com

• @Yammer

You can follow us

@NigelFrank

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https://www.nigelfrank.com/overcoming-business-challenges-with-dynamics/

https://www.nigelfrank.com/blog/

https://docs.microsoft.com/en-us/

https://docs.microsoft.com/en-us/dynamics365/

https://docs.microsoft.com/en-us/yammer/yammer-landing-page

https://cloudblogs.microsoft.com/dynamics365/

https://docs.microsoft.com/en-us/learn/

https://community.dynamics.com/

https://community.dynamics.com/gp/f/microsoft-dynamics-gp-forum

https://community.dynamics.com/nav/f/microsoft-dynamics-nav-forum

https://twitter.com/Microsoft365

https://twitter.com/MSFTDynamics365

https://twitter.com/MicrosoftLearn

https://twitter.com/D365UG

https://twitter.com/crmtipoftheday

https://twitter.com/crmchartguy

https://twitter.com/365Viking

https://www.linkedin.com/company/dynamics-365-group/

https://www.linkedin.com/groups/21231/

https://twitter.com/MSDYN365BC

https://twitter.com/mibuso_com

https://twitter.com/Yammer

https://twitter.com/NigelFrank

https://mibuso.com/

https://www.d365ug.com/home

https://www.nigelfrank.com/overcoming-business-challenges-with-dynamics/

Microsoft Dynamics productsWhich Microsoft products have you used – aside from Dynamics?

SQL Server 59%

Skype for Business 55%

Microsoft SharePoint 52%

Azure 36%

PowerApps 34%

Flow 29%

Remote Assistant 7%

Layout 1%

Which Microsoft Dynamics products have you used?

3 Microsoft Dynamics 365 for Finance and Operations

36%

4 Microsoft Dynamics NAV 35%

5 Microsoft Dynamics 365 Sales 26%

6Microsoft Dynamics 365 for Customer Service

22%

7Microsoft Dynamics 365 Business Central

21%

8 Microsoft Dynamics 365 for Field Service

14%

9 Microsoft Dynamics GP 14%

10 Microsoft Dynamics 365 for Marketing 12%

11 Microsoft Dynamics 365 for Project Service Automation

9%

12 Microsoft Dynamics 365 for Retail 8%

13 Microsoft Dynamics POS 7%

14 Microsoft Dynamics 365 for Talent 6%

15 Microsoft Dynamics SL 3%

16 Microsoft Dynamics RMS 3%

Which Microsoft products do end users in particular use?

Which Microsoft Dynamics products do end users in particular use?

Microsoft Dynamics AX 48%

Microsoft Dynamics CRM 44%

Microsoft Dynamics NAV 34%

Microsoft Dynamics 365 for Finance and Operations 30%

Microsoft Dynamics 365 Sales 18%

Microsoft Dynamics GP 15%

Microsoft Dynamics 365 for Customer Service 15%

Microsoft Dynamics 365 Business Central 12%

Microsoft Dynamics 365 for Field Service 8%

Microsoft Dynamics 365 for Marketing 7%

Microsoft 365 Microsoft Teams

68% 65%

Microsoft 365 72%

Microsoft Teams 65%

SQL Server 63%

Microsoft SharePoint 59%


Microsoft BI 40%

Azure 35%

PowerApps 26%

Flow 21%

Remote Assistant 10%

47 % Microsoft Dynamics

AX

46 % Microsoft Dynamics

CRM

1 2

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What is the most in-demand Microsoft product with partner clients?

Microsoft 365 25%

Microsoft Teams 21%

SQL Server 19%

Flow 18%

What is the most in-demand Microsoft Dynamics product with partner clients?

Most in-demand Microsoft

products with partner clients








Microsoft Dynamics 365 for Field Service 13%


Microsoft Dynamics 365 for Retail 8%

Which feature(s) of Dynamics are the most important to you?

Some of the features mentioned will be more relevant to certain Microsoft Dynamics products, however respondents find the following particularly important:

• Integration with other solutions

• Financial information, budgeting, and forecasting

• User interface/ease of use

• Ease of development, customization and scalability

• Reporting capabilities

• Supply chain and production optimization

• 360° view of the customer

• Workflow management

• Stock and warehouse management

• Project management

• Performance and reliability

“One platform to handle every aspect of the company.”End user, Functional Consultant, Poland

Microsoft BI Azure PowerApps

28% 27% 26%Microsoft SharePoint 14%


Remote Assistant 1%

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Future usersThe top Microsoft Dynamics products that prospective users plan to adopt

We also asked a separate group of respondents from the IT community who do not currently use Microsoft Dynamics to get their thoughts on potential future adoption.

Among those who intend to adopt it in the future, 61% plan to use it in the next 5 months, while the remaining 26% plan to use it in 6 to 12 months’ time. The top 10 Microsoft Dynamics products they intend on using in the future include:

Why are new users choosing Microsoft Dynamics?

“ Because it appeared to offer the best match for my client's functional and technical requirements, following extensive requirements analysis during RFP (contract tender stage), and after vendor demonstrations and comparison of vendor solution offerings.”








Microsoft Dynamics 365 for Retail 17%


Microsoft Dynamics 365 for Talent 17%

“ It is the best in the industry.”

“ Because Microsoft Dynamic is an advanced product that is easy to use.”

17

https://docs.microsoft.com/en-gb/learn/certifications/

Microsoft certifications61% of respondents believe that certifications give you the edge in the job market. 54% hold at least one Microsoft certification, 37% don’t currently hold a certification, while the remaining 9% say that they are working towards one.

62% of those who believe that certifications make you more marketable hold a certification themselves.

Many people are using their time in lockdown or on furlough to advance their certifications, so next year we anticipate a further rise in the number of certified Microsoft Dynamics professionals.

Why do you believe that certifications make you more valuable to employers?

They’re evidence of a certain level of knowledge

“Certification can demonstrate a baseline knowledge of fundamentals in the specific area of study.”

End user, United States

They are a method for accessing Microsoft Dynamics knowledge

“Certification is a way of recognizing your learning and knowledge of the system.”

End user, Singapore

Globally recognized qualification

“Certifications are “worldwide”, so I am able to prove to partners worldwide that I am familiar with the product, and not just based on local references - this is important when you work in a small country with smaller enterprises which are not known worldwide. Certifications also mean that I am up to date with the technology because they usually track new versions of the system.”

Microsoft Partner, Croatia

They demonstrate a commitment to learning about Microsoft Dynamics

“They show that you are dedicated to continuous learning and that you actually know what you claim to know about the software.”

End user, United States

They represent a benchmark for employers

“It gives employers a formal way of evaluating candidates.”

Microsoft ISV, United Kingdom

They’re a requirement to become a Microsoft Gold or Silver Certified Partner

“Current certifications count toward a company getting Gold Partner status.”

Microsoft Partner, United Kingdom

They provide a method of staying up-to-date with Microsoft Dynamics

“They demonstrate the current understanding of the functionality, and its application in real-world scenarios.”

Microsoft Partner, Malta

18

Level of certification

More than half (54%) of survey respondents are certified at the Expert level (i.e., MCSE/MCSD), while 30% are certified to the Associate level (i.e., MCSA). Only 6% of our survey respondents are a Microsoft MVP.

MTA 7%

MCSA 30%

MCSE 36%

MCSD 18%

MOS 9%

Which certifications do you hold?

Older Microsoft Certification type 65%

Business Applications 34%

Dynamics 365 for Sales Functional Consultant Associate 16%

Dynamics 365 for Customer Service Functional Consultant Associate

11%

Cloud 7%

Data 4%

App Builder 3%

Dynamics 365 Finance Functional Consultant Associate 2%

Productivity 2%

Mobility 1%

Other 14%

Other responses include Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate, Dynamics 365 Fundamentals, and Dynamics 365 Field Service Functional Consultant Associate.

Are employers contributing towards the cost of certifications?

The impact of certification on salary28% of professionals with a certification experienced a pay rise after successfully completing their training.

To explore the Microsoft certifications that professionals believe are most likely to increase your earning potential, see page 26.

Unsurprisingly, permanent employees and those working for a partner are more likely to have received financial support from their employer to pay for their certifications.

All Permanent Contract Partner End user

My employer paid in full for my certifications

68% 73% 41% 79% 46%

My employer partially paid for my certifications

8% 9% 8% 6% 10%

I self-funded my certifications 23% 19% 51% 14% 44%

All Permanent Contract Partner End user

Salary remained the same after certification

72% 70% 73% 75% 66%

Salary increased after certification

28% 30% 26% 25% 34%

Those that reported a salary increase post-certification experienced an average raise of 22%.

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I don’t yet hold a certificationWhich certifications are you working towards?Professionals working towards their first certification are currently undertaking training in the following:


Dynamics 365 for Sales Functional Consultant Associate

29%


21%

Cloud 19%

Data 9%

Dynamics 365 Finance Functional Consultant Associate

8%

App Builder 7%

Productivity 3%

Mobility 2%

Other 24%

Other responses include Dynamics 365 security access, Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate, and Dynamics 365 Trade and Logistics Associate.

What stopped you from undertaking a certification?28% of respondents don’t feel that they are given enough support from their employer to undertake a certification.

One quick change that employers can make to help their workforce to upskill is to provide dedicated study time to allow their employees to complete their learning without the added stress of trying to manage their workload.

‘Other’ responses include having many years’ experience with Microsoft Dynamics so they’re unable to see the need in a certification, while other respondents tell us that their employer or role doesn’t require certifications.

I don’t feel I need to

Lack of support

The time commitment

Cost implications

I don’t know where to start

Now is not the right time

Lack of training materials

Other

36%

28%

28%

26%

20%

13%

8%

13%

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Permanent employeesDid your salary change when you last changed jobs?

Yes, my salary increased 73%

No, my salary stayed the same

11%

Yes, my salary decreased 8%

Not applicable 8%

How much has your salary changed in the last two years?50% of professionals experienced an increase in their salary of up to 10%.

26-30% increase 2%

31%+ increase 4%

I’ve been in my current role for less than 2 years

11%

0-5% increase 45%

6-10% increase 19%

11-15% increase 9%

16-20% increase 6%

21-25% increase 4%

Are you:• An employee keen to find out how much you should be paid?• Or an employer that would like to know the market rate for a

Microsoft Dynamics professional? • Or would you simply like to know more about Microsoft

Dynamics salary trends? Then take a look at our Salary Tables – page 43.

Pay increasesHave you ever negotiated a pay increase?

All permanent Male Female

Yes 67% 68% 61%

No 33% 32% 39%


Yes 87% 87% 86%

No 13% 13% 14%

Did your negotiation result in a pay increase?

I’ve never negotiated a pay increaseWhy have you never negotiated your salary?

Reasons for having never negotiated a pay increase can be categorized into eight themes:

• I’m happy with my salary

• Increases are based on performance reviews

• Annual pay rises happen automatically

• I’d prefer to change jobs

• I’ve not been in the role/career long enough

• I’m uncomfortable about asking for one

• I gained a promotion that resulted in a pay increase

• It’s against company policy

How comfortable would you feel asking your employer for a pay increase?We asked those that had never negotiated a pay increase how comfortable they would feel asking for one.


Comfortable 30% 31% 25%Neutral 39% 38% 40%Uncomfortable 27% 26% 31%Not applicable 4% 4% 4%

There is a slight difference between between men and women in their comfort around asking for a pay increase.

21

Let’s talk employee benefitsWhat are the most-common work perks on offer?A generous workplace benefit package can attract and retain the right professionals, improve employee engagement, and show that organizations care about the health, wellbeing and professional development of their staff.

As well as exploring the benefits currently available to Microsoft Dynamics professionals, we also questioned our respondents about the perks they most desire, and what would influence their decision to accept a new role.

The top 20 work perks that permanent Microsoft Dynamics professionals currently receive include:

Training and development opportunities 34%

4 weeks or more paid time off 34%

Dental plan 33%

Certification exam vouchers 31%

Vision / optical plan 29%

Free cell phone / mobile 28%

Free parking 24%

13th month pay / end of year bonus 23%

Education / training allowance 22%

Free internet 21%

Company laptop 73%

Homeworking 60%

Health / medical insurance 60%

Flexible working hours 50%

Bonus 48%

Cell phone / mobile phone allowance 40%

Retirement savings plan / 401(k) Match / pension contributions

39%

Life insurance 38%

Casual dress policy 37%

Flexible working location 37%

Only 1% of employees tell us that they don’t receive any work perks.

We also asked respondents about any unique or interesting incentives. The more unusual benefits include company store discount, allowance to spend on tech, fruit and healthy snacks in the office, a barista on-site, and a lunch allowance.

What work perks would you like?The top 10 most desired work perks include:


13th month pay / end of year bonus 35% 35% 36%

Bonus 23% 22% 27%

Gym membership / fitness expense 23% 22% 27%

4 weeks or more paid time off 22% 21% 24%

Company car 20% 22% 15%*

Shares in the company / reduced priced shares in the company

19% 20% 18%*

Training and development opportunities 19% 18% 24%

Certification exam vouchers 18% 17% 24%

Attend industry events 18% 16%* 23%

Free internet 17% 18% 13%*

*This perk was not listed as a top 10 benefit for this group.

More women than men would like a salary bonus (27% vs. 22% respectively). Whereas, more men than women would like a company car (22% vs. 15% respectively).

Alongside salary, what is expected in the role, and working hours, employees will look at the benefits offered by a company when deciding whether this is an organization that they would like to join.

“If you're a hiring manager reviewing your staff perks, a good place to start is by asking, would the benefits attract you to the business? If the answer is no, then chances are, prospective candidates are unlikely to find them appealing either. The fact of the matter is, if you want to attract and retain the best talent - you have to invest in your employees”

James Lloyd-Townshend, CEO & Chairman, Nigel Frank International

22

What benefits would encourage you to accept a job offer?

The top 10 perks that would encourage professionals to accept a new role include:


Bonus 36% 35% 39%

13th month pay / end of year bonus 33% 34% 32%

Homeworking 32% 30% 41%

4 weeks or more paid time off 30% 29% 35%

Health / medical insurance 21% 21% 23%

Flexible working hours 17% 16% 23%

Company car 15% 18% 6%

Retirement savings plan / 401(k) match / pension contributions

15% 15% 13%

Training and development opportunities 13% 12% 16%

Flexible working location 11% 9%* 17%

Many candidates place a high value on a salary or 13th month pay bonus. A variety of bonus structures exist (e.g., discretionary or non-discretionary, awarded to individuals, teams or company-wide), but all types look to motivate and reward staff for their increased productivity and good performance.

The coronavirus pandemic has fundamentally changed the global approach to work and the workplace. Two of the top six perks are now offered as standard by many organizations: remote working and flexible working hours. What was once seen as a perk is now

mandatory for a lot of people working in countries currently easing out of lockdown.

Post COVID-19, will these initiatives continue?

With remote working and flexible hours now standard for many businesses, what else can companies offer employees to attract and retain the best talent?

86% of permanent employees tell us that salary aside, workplace benefits are important when deciding on whether to accept a job offer or not.

*This perk was not listed as a top 10 benefit for this group.

Time spent working remotelyAll Male Female

0 days / never 30% 29% 33%

1 day 25% 26% 21%

2 days 14% 14% 13%

3 days 6% 6% 6%

4 days 4% 4% 3%

Full time 22% 21% 25%

Executive (board level)

Management level

Senior experience level

Experienced level

0 days / never 29% 32% 24% 37%

1 day 19% 25% 26% 25%

2 days 16% 14% 15% 12%

3 days 7% 5% 8% 3%

4 days 5% 2% 5% 3%

Full time 25% 21% 22% 20%

Our findings gathered before and during the first months of the coronavirus pandemic show that 25% of permanent Dynamics professionals worked from home at least one day a week, while 22% worked remotely full-time. However, 30% never worked from home and were possibly not offered home working as a benefit.

It will be interesting to see the long-lasting impact of the pandemic on remote working policies. Many companies switched from on-premise operations to remote workplaces in a matter of hours and days. Where there may once have been a resistance to change, there appears to now be an acceptance that remote working not only can work in theory but does work in practice. This could well result in a change in the number of days that professionals spend working remotely in the future.

23

Working overtime90% of permanent employees work outside of their contracted working hours; and this is a regular occurrence for 30% of respondents.

All Male FemaleExecutive

(board level)Management

levelSenior

experienced levelExperienced level

Always 10% 10% 9% 23% 11% 10% 6%

Usually 20% 20% 17% 30% 23% 19% 14%

Sometimes 38% 39% 37% 29% 38% 40% 39%

Rarely 22% 22% 26% 11% 20% 23% 28%

Never 7% 7% 10% 6% 4% 6% 11%

I’m contracted to work to the business needs rather than working set hours.

2% 2% 2% 1% 3% 2% 2%

Paid time offGlobally, permanent employees tell us that they receive, on average, 20 days paid time off (PTO) a year, while 6% are given unlimited time off.

However, due to the differences in employee rights, the PTO given to employees varies by country, for example:

France Germany United Kingdom Australia United States of America

28 26 25 21 18days days days days days

24

Job satisfactionHow do our respondents rate their satisfaction with different aspects of their employment?Before the COVID-19 outbreak, many Microsoft Dynamics professionals were happy with aspects of their physical workplace, with 70% satisfied with their working location and 65% with the office environment. Given that many people have been required to work from home during the pandemic, and the possible implications this may have on future remote working, it will be interesting to see how this impacts on satisfaction ratings in our next salary survey.

Unfortunately, only 40% are satisfied with their training and development. Employees are an organization’s most valuable asset, so they should look to invest in employee development. By doing so, organizations can attract and retain the best talent, enhance their company’s reputation, and increase employees’ creativity and openness to innovation. It also helps an organization to look ahead by developing its staff into forward thinkers1.

Satisfied Neutral Dissatisfied

Colleagues 75% 18% 7%

Location 70% 19% 11%

Office environment 66% 22% 12%

Working hours 65% 22% 13%

Benefits 62% 23% 15%

Work-life balance 60% 23% 17%

Company culture 60% 22% 18%

Salary 57% 25% 17%

Career progression 49% 29% 22%

Training and development 40% 31% 29%

Overall job satisfaction 65% 23% 11%

1Source. Forbes.

ratingssatisfaction

Impacts on

Overall job satisfaction by job levelSatisfied Neutral Dissatisfied

Executive (board level) 61% 28% 10%

Management level 63% 25% 12%

Senior experienced level 69% 21% 10%

Experienced level 61% 25% 14%

25

How to increase your earning potentialWe asked our respondents to consider the following factors and how important they are in increasing a Microsoft Dynamics professional’s earning potential. Here’s what they say:

Important Neutral Unimportant

Years of experience in Dynamics 52% 29% 19%

Exposure to large projects 43% 38% 19%

Years of experience in IT 25% 46% 29%

Specific vertical industry experience 87% 10% 3%

College/university degree(s) 73% 21% 6%

Dynamics certifications 80% 17% 3%

Other Microsoft certifications 57% 34% 8%

Which certifications are likely to increase your worth?

App Builder 19%

Mobility 11%

Productivity 10%

Older Microsoft certification type

7%

Not sure 8%

Other 8%


Cloud 38%

Dynamics 365 for Sales Functional Consultant Associate

28%


22%

Data 21%

What skills make you more attractive to employers?Work-process related (hard) skills that make you more attractive to employers:

Understanding business models / business acumen

Project management

Business development

Cost optimization / obtaining value for money

Presentations and visualizations

Budgeting and cost estimations

Risk management

Problem-solving 46%

Analytical and research skills 36%

Communication (listening, speaking, and writing)

32%

Team-work / collaboration 32%

Willingness to be flexible, agile, and adaptable to change

31%

Leadership / management skills 27%

Soft skills that make you more attractive to employers:

Critical thinking 25%

Attention to detail 20%

Capacity for innovation and creativity 17%

Integrity 16%

Time management and the ability to prioritize

10%

Motivational skills 5%

74%

56%

43%

36%

26%

21%

14%

'Other' responses include Dynamics 365 Finance Functional Consultant Associate and Azure Developer Associate.

26

UnemployedOur unemployed respondents have been out of work for an average of 5 months - 88% were previously permanent employees, while 11% were freelancing. It is unclear if this is a direct result of the coronavirus – we will be able to explore this in more detail in next year’s study.

When seeking a new role, what are the top 10 things that are most important to you?

Interestingly, a higher salary is not considered as important as professional advancement or working for a company that aligns to your values and beliefs.

Also, two of the top 10 factors that attract candidates are flexible and remote working – given the recent changes to working practices due to the coronavirus, these may now be standard benefits provided by many companies going forward.

5 Valuable work / feeling like your work will make a positive impact

52%

6 Flexible / agile working 50%

7 Location 46%

8 Health / medical insurance 43%

9 Remote working 43%

10 Higher salary 39%

63 % Career

progression opportunities

63 % Company’s values and

culture align to your own

59 % Company

security and stability

52 % Benefits package

1 2 3 4

Contractor focus

Contractors that took part in our survey work an average of 41 hours a week; although this varies between 3 and 68 hours per week.

14 36

2 10months months

projects projects

What makes you accept a contract offer?

Remuneration 93%

Remote flexibility 73%

Duration of project 60%

Technologies used in project 55%

Flexible hours 50%

Management philosophy 40%

Complexity of project 34%

Size of project 33%

Quality standards 26%

Other 9%

‘Other’ responses include: a contract is in a convenient location, and the fit with the client.

Average contract length Longest reported contract length

Average number of current projects

The most number of projects any one contractor is currently working on

27

End user focusUser adoptionHow is your Dynamics instance hosted?

On-premise 48%

In the cloud via Azure 29%

In the cloud via private or partner hosting 9%

Hybrid / Cloud and Edge deployment 4%

Not sure 9%

To take advantage of new features

79%

Improve productivity 48%

Moving processes to the cloud

38%

Cost-cutting 10%

Other 12%

Reasons to upgrade Dynamics38% of respondents believe that their organization intends to upgrade their current version of Dynamics in the next 12 months.

When asked why they plan to upgrade, respondents say:

‘Other’ responses include to fix bugs, to improve processes, and an end to Microsoft support for older products.

Soft skills (e.g., communication, teamwork, and problem-solving skills) 65%

Technical expertise 60%

Adaptability 47%

Project management 28%

Change management experience 26%

General experience in the technology industry 25%

Drive and enthusiasm 22%

Commercial awareness 10%

Other 2%

What are the most in-demand attributes to work as a consultant?

Other responses include experience with the technology and financial expertise.

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Which Dynamics product are you planning to upgrade to?Dynamics 365: Dynamics 365 Plan 26%Dynamics 365: Customer Engagement Plan 18%(Dynamics 365 Business Central, hosted on-premise)

18%

Newer version of AX (Dynamics 365 Finance and Operations)

18%

Dynamics 365: Unified Operations Plan 16%Newer version of CRM (Dynamics 365) 15%

‘Other’ products mentioned include Dynamics 365 Business Central, hosted on Microsoft Azure.

Why do you not plan on upgrading?We asked the 37% of respondents who do not plan on upgrading their version of Dynamics why this is the case. Over a third (37%) of end users tell us that they don’t plan on upgrading because they have recently upgraded their version of Dynamics. Other reasons include:

Individual Dynamics 365 apps 9%Newer version of GP 5%Newer version of SL (Dynamics SL 2019) 1%Dynamics 365 Supply Chain Management

1%

Not sure 1%Other 8%

Existing heavy customization

Lack of budget

Company upgrade policy

Benefits of upgrading are unclear

Perceived cost outweigh benefits

Too much risk for early adoption

Waiting for next version

Lack of confidence after last implementation

Lack of internal knowledge and skills

Hardware/infrastructure issues

Other or migrating to a non-Microsoft product

23%

18%

17%

12%

10%

5%

5%

4%

4%

3%

23%

‘Other’ reasons include receiving updates automatically due to Dynamics being hosted in the cloud via Azure, and being part of D365 Evergreen updates. The other non-Microsoft products that respondents are migrating to instead of Dynamics are SAP and S/4 Hana.

Dynamics 365Since its release in November 2016, we've witnessed an increase in take-up of Dynamics 365 as new customers adopt the solution, and existing Dynamics users begin to switch over to the new platform.

41% of our end user respondents are using Dynamics 365 (that’s an increase in users of 5% on last year) and a further 19% expect to use it in the future.

How is your Dynamics 365 solution deployed?Those using Dynamics 365 were asked how their Dynamics 365 solution is deployed. Interestingly, a fifth (20%) of users are using Dynamics 365, initially intended by Microsoft to be a cloud-first solution, on-premise. Although, there has been a 41% increase in those hosting in the cloud via Azure.

In the cloud via Azure 58%

On-premise or Local Data deployment 20%

In the cloud via private or partner hosting 9%

Hybrid or Cloud and Edge deployment 5%

Not sure 9%

Dynamics 365 appsAI for Sales 6%

Microsoft Relationship Sales

5%

Talent 3%

Remote Assist 2%

Talent:Onboard 2%

Talent:Attract 1%

Other 5%

Finance and Operations 45%

Customer Service 38%

Sales 34%

Business Central 18%

Marketing 16%

Field Service 7%

Retail 6%

Project S. Automation 6%

Dynamics 365 for Finance and Operations, the suite’s flagship ERP app, proves the most popular with users, followed by core CRM apps like Sales and Customer Service.

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Dynamics 365 licensing

Meet the expert

Over a quarter (26%) of users report licensing the product through the Dynamics 365 Plan, suggesting that many organizations are using Dynamics 365 for both their CRM and ERP requirements, taking a centralized approach to their business management in order to meet the changing needs of their customers.

Dynamics 365 Plan 26%Customer Engagement Plan 20%Unified Operations Plan 7%Individually 5%Microsoft Relationship Sales 3%Not sure 40%

Users were asked how their employer licenses their Dynamics product. 30% license their product directly from Microsoft, whereas 57% use a Microsoft Partner or Cloud Solution Partner.

Stefano is a Microsoft MVP in Business Applications, a Microsoft Certified Solution Developer, a Certified Azure Solution Architect, and a long-time expert on many Microsoft technologies. He currently works as CTO for EID/Navlab, one of the largest Microsoft partners in Italy. Stefano is also a trainer for Microsoft and a frequent speaker at European IT conferences and events. He’s also authored many bestselling IT books, is the moderator of the Microsoft Dynamics 365 ERP Community and was recently recognized as one of the world’s top Microsoft Dynamics influencers.

Stefano Demiliani CTO for EID/Navlab

/demiliani

What are your observations on ERP installations worldwide?

When talking about ERP generally, I can see several trends. The main part of a company's ERP installations are on-premise, with many moving workloads to the cloud and using IaaS technology. A growing number of businesses are embracing the cloud for their ERP systems, too.

Regarding Microsoft Dynamics ERP adoption, Finance & Operation and Dynamics 365 Business Central are the top choices nowadays. Finance & Operation is popular with the enterprise segment, but Dynamics 365 Business Central is making gains in this market too and is Microsoft's ERP with the greatest worldwide adoption. This is because the product is adaptable, quick to customize, and thanks to the power of SQL Server or the cloud, it can handle large installations without problems.

How are companies approaching business management through Dynamics 365?

Companies that have old ERP systems see Dynamics 365 Business Central as a modern ERP system that can be completely customizable in a reduced time, and they can easily recreate many processes where they've invested money in the past. The platform is also available on-premise, but if they decide to embrace the cloud in the future, they're ready to go without re-inventing the wheel.

Then there's the other side—businesses that want to move their legacy ERP system to the cloud in a fully PaaS or SaaS platform. They see Dynamics 365 Business Central

as the best cloud-ready ERP on the market, with the best cloud platform under the hood (Microsoft Azure), a vast integrated ecosystem (Azure Services, Microsoft Power Platform, Microsoft 365, CDS, etc.), and a platform (Azure SQL and Azure services in general) that can handle their future growth and workloads, which can scale infinitely.

What should businesses consider when transitioning to the cloud?

Initially, companies must convince themselves that the cloud is for them. Once they reach this conclusion, they can have all their ERP processes functioning correctly in the cloud without having to maintain a server platform and can reduce maintenance costs linked to infrastructure. And with Microsoft taking care of the platform's security aspects, the adoption of SaaS begins to look like the best route.

The process of moving to the cloud often involves reviewing internal procedures, reviewing your team's skillsets, and modernizing old internal applications. This helps the business to embrace a future-ready solution where they'll no longer have to worry about updates, patches, scalability, security, and platform availability.

My advice to companies that are considering modernizing their ERP is don't be skeptical about the cloud as this is the future. Having your business on a SaaS platform is an investment that will bring you significant advantages.

It's certainly a new standard, but it's the right path that guides you and your business towards the future.demiliani.com

30

https://demiliani.com/

https://twitter.com/demiliani

Power PlatformMicrosoft’s Power Platform appears to be gaining traction with users; with 41% of respondents using PowerApps to build business apps, and 50% using Flow to integrate services and create custom workflows.

Dynamics AI and machine learning appsA little under a third (30%) of end users have plans to utilize Dynamics AI and machine learning apps like Sales Insights, Customer Insights, Customer Service Insights, Virtual Agent for Customer Service, Fraud Protection, and Connected Store.

Adoption of AI and machine learning in business software continues to grow, and this has really come to the fore during the pandemic, where artificial intelligence has played an integral role in tracking and forecasting outbreaks, and even diagnosing the virus in front-line workers. By upskilling in AI and machine learning, Dynamics professionals can ensure they stay competitive in an evolving labor market.

Migrating to Microsoft Dynamics

Why did you implement Microsoft Dynamics?

Only 16% of end user organizations have migrated to Microsoft Dynamics from a competitor product in the last 12 months. Of those respondents whose organization has implemented Microsoft Dynamics, 82% were personally involved in the migration.

Yes No Not sure

16% 78% 7%

‘Other’ responses include to unify and standardize the organization’s ERP system.

Functionality of the product / services 59%

Cost reduction 32%

Ease of user adoption / user friendly 32%

Ease of implementation 28%

Integration of third-party vendors 23%

Lack of confidence in previous ERP or CRM vendor 21%

Variety of products / services 20%

Post implementation support 10%

Other 12%

Do you have plans to use Microsoft HoloLens 2?

Many of our respondents are unsure whether their organization plans to adopt Microsoft’s mixed reality application.

No, it's not applicable to our business 22%

No, the functionality isn't mature enough yet 7%

No, it's too expensive 5%

Yes, we plan to use it for field and customer service purposes

2%

Yes, we plan to use it for research and development purposes

1%

Not sure 61%

Other 1%‘Other’ responses were varied but include custom-built solutions, Aurea CRM, Pegasus, and QuickBooks.

What did you use before implementing Microsoft Dynamics?According to end user employees, over the last year, employers have migrated from the following alternative products:

Sage 19%

Salesforce.com 12%


SAP R3 8%

PeopleSoft 8%

Infor 6%

Oracle Siebel 4%

Epicor 4%

JD Edwards 4%

SAP B1 4%

SAP CRM 3%

Agresso 3%

Oracle Service Cloud 3%

Sugar CRM 2%

Exact 2%

IFS 2%

NetSuite 2%

HubSpot 1%

Other 44%

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How did you implement Microsoft Dynamics?55% of end users tell us that their organization used a Microsoft partner to implement Microsoft Dynamics.

Microsoft Partner 55%

In-house employee(s) 25%

Contractor 12%

Not sure 3%

Other 5%

Challenges you may expect to face during the implementation

User adoption challenges 47%Difficulties migrating data from legacy systems 47%The cost of custom integration 42%Lack of appropriate skills internally 35%Difficulties dealing with partners 33%Integrating Dynamics with other system 32%Difficulties hitting deadlines 28%Lack of appropriate skills available in the market 25%Difficulties managing projects 22%Lack of stakeholder buy in 19%Loss of productivity during the implementation 17%Other 4%

‘Other’ reasons include difficulties with planning before implementation, and poor change management within the organization.

Are you an organization looking to implement Microsoft Dynamics, but lacking in-house resources?

Find your next hire by visiting Nigel Frank Candidate Search and instantly access thousands of skilled Microsoft Dynamics

professionals for free.

“Microsoft Dynamics functionality has improved and the product is getting easier to implement. Projects which used to take 6 months to implement now take less time. Dynamics has also added more out of the box processes to make it easier for implementers to plug and play, meaning there's now less customization of the product. Dynamics is getting more and more aligned to industry-specific business processes.”Microsoft Partner, South Africa

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https://candidate-search.nigelfrank.com/search/results

Increased 51%

Stayed the same 37%

Decreased 10%

Not sure 2%

Increase 53%

No change 32%

Decrease 9%

Not sure 6%

Partner FocusMicrosoft Dynamics demand in the last year

What do you expect your Microsoft Dynamics workload to be like in the coming year?

53% of partner employees had expected their workload to increase in the coming year, prior to the effects of the coronavirus.

Why is your workload increasing?Many comments fit within four overarching themes:

• There is a demand for integrations

• We’ve a healthy pipeline

• Microsoft Dynamics continues to develop new releases which clients want

• The introduction of Power PlatformThe future projects of Microsoft Dynamics 365 will

include more intelligence and cognitive services, using companies' data proactively to digitally transform businesses. This will increase workload.”

Microsoft Partner, Pakistan

More customers requiring expert manufacturing/traceability with stable and reliable software.”

Microsoft Partner, United States

Microsoft has developed a great product and is more affordable than other ERPs.”

Microsoft Partner, United States

Microsoft’s position and investment in their product, and technology, will result in more adoption by organizations with an appetite for in the cloud and secure applications.”

Microsoft Partner, Canada

Other notable comments include:

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Has the number of migration projects to Microsoft Dynamics that you have been involved in increased?

Of those partners who have experienced an increase in Microsoft Dynamics migrations, they tell us that the number of projects has increased by 31% in the last year.

Top 10 Dynamics competitor products that partner clients have migrated from

What challenges have your clients faced during a migration to Microsoft Dynamics?Many challenges centred on transferring data into the new system:

• Data mapping

• Data migration efforts (e.g., size, scope, and complexity)

• Data quality (e.g., partial, fragmented data and/or corrupt data)

• Data clean-up

• Difference in functionality between previous system and Dynamics, meaning that processes don’t always align perfectly

• Workflows, processes, and procedures were not well defined prior to the migration

• User adoption and managing the business and behavior change

Increased 26%

Not changed 41%

Decreased 6%

I don't know / not sure 27%


JD Edwards 6%

SAP CRM 5%

NetSuite 5%

Infor 5%

PeopleSoft 4%

Salesforce.com Sage SAP R/3SAP B1

15% 13% 7%19%

34

MovementPermanent employeesJust over a quarter (28%) of permanent professionals expect to leave their employer within the next 12 months, while 52% plan to stay and 19% are undecided. It is worth noting that these responses may begin to demonstrate the long-term impacts of coronavirus, as our survey was open during the initial stages of the outbreak.

Why are some employees considering leaving their employer?Almost a third (30%) of respondents cite a desire to pursue new challenges as one of the main reasons for potentially leaving their current employer.

The top 10 reasons for wanting to change employer include:

Lack of salary / earnings increase 43%

Need new challenges 30%

Lack of career and promotional prospects 29%

Lack of leadership and vision 28%

Working environment / company culture 25%

Better work-life balance 21%

Lack of exposure to latest Dynamics products 15%

To relocate to another country 14%

Office / site location 11%

Desire / ability to work remotely 11%

Making the move from permanent to contractOnly 23% of permanent employees are likely to move into freelance/contract work.

Besides earning a higher salary, many respondents would like to switch from permanent to contract roles to improve their work-life balance, with 68% interested in a more flexible lifestyle and 52% preferring more variety in their projects.

Higher earning potential 77%

Flexibility in lifestyle 68%

Working on different projects 52%

Professional development 48%


Why would you not consider contract working?Of the 47% who would be unlikely to switch to freelancing, they cite five key reasons for this:

Being your own boss / independent working 44%

Exposure to latest technology 43%

Ability to claim expenses against tax 26%

Not sure 3%

Other 3%

Reflecting the ongoing challenges presented by COVID-19, some respondents comment on a reluctance to undertake freelance work, as they believe it to be unstable and insecure in this current economic climate. However, in our experience, contractors are in high demand as companies look to complete their IT projects and only hiring someone for as long as they need them to complete the work.

Preference for a predictable

income

Lack of workplace

benefits

Content with current role

Lack of stability in the work

Security offered by a

full-time role

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Contract employeesMoving from freelancing to permanent employment52% of contract workers would consider changing to a permanent role if the opportunity arises. Key factors influencing this decision include:

A competitive salary 76%

Remote working 56%

Company's values and culture align to your own

53%

A generous benefits package 53%

Career progression opportunities 53%

Valuable work / feeling like your work will make a positive impact

52%

Flexible / agile working 50%

A stable income 48%

Job stability and security 43%

To avoid the breaks between contracts 35%

Other 7%

‘Other’ reasons include to pursue interesting work and to be a part of a team.

Of the 29% who would not consider undertaking a permanent role, they prefer the flexibility and autonomy of contract work.

Making the move to a Microsoft Dynamics PartnerOver half (53%) of end user employees would consider working for a Microsoft Dynamics Partner.

The overwhelming majority (83%) cite professional development as one of the most appealing reasons for this.

End users

To expand skills, knowledge and experience with Dynamics

83%

Professional development 75%

To work on a diverse range of projects 68%

To make better use of my skills 59%

To work with a variety of organizations 56%

Flexibility 54%

To tackle different challenges 52%

Other 4%

‘Other’ responses include obtaining a better salary, and to work remotely.

Among the 20% of respondents who wouldn’t consider working for a partner, their reasons for this center on three main themes:

• Content in current role

• A preference for the end user environment after having worked as a partner previously

• Too much travel involved

Making the move to an end user45% of partner employees would consider working for an end user. Reasons for considering this move include:

Microsoft Dynamics Partners


Ability to work remotely 50%

Higher earning potential 48%

Better Benefits 45%

Ownership over a project/system 44%

Less stress 41%

More stability 38%

Better career progression opportunities 37%

Possibility to develop skills across different Microsoft products 34%

Less travel 32%

Consistency 28%

Better training and learning opportunities 23%

Other 5%

For the 31% of partner employees who could not see themselves making the move to an end user, their reasons can be grouped into six themes:

• There is more diversity in partner working

• Having done both, there is a preference working for a partner

• Working with the same organization on the same projects would feel restrictive

• Content with current situation

• There are interesting challenges that come up when working with different clients

• Prefer the challenge of formulating solutions for different clients

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Relocation, relocation, relocationWould you consider relocating to another city or country for work?

The coronavirus pandemic has had an unprecedented impact on immigration policies and processes globally, with authorities implementing new measures or changing existing ones daily. This will have undoubtedly impacted on respondents’ plans to relocate to a new country and seek a new role.

Among those that would like to emigrate if they were able, their preferred location would be:

Germany

United Kingdom and Northern Ireland

AustraliaCanada

United States of America

4%

12%

7%

32%

Yes 40%

No 40%

Not sure 20%

8%

37

Equality, inclusion and diversity in Microsoft DynamicsNigel Frank is an advocate for inclusion across the global tech community. By producing in-depth resources such as our salary survey and white papers, we hope to inform and inspire professionals and employers to implement changes at an organizational level, and help drive change in the wider Dynamics ecosystem.

*‘Not applicable’ responses have been removed from this section.

Does your organization have a D&I statement or policy?

All Male Female

Yes, my employer has a clear inclusion or diversity statement/policy

56% 55% 61%

No, my employer doesn’t have a clear inclusion or diversity statement/policy

14% 14% 14%

Not sure 30% 31% 25%

We are advocates for inclusion across the global tech community

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It takes commitment

and drive

It takes commitment and drive for an organization to instigate and follow a robust diversity program that deals with issues around inclusion and equality. Leadership buy-in, a commitment to resources, actionable goals, and measures of accountability are all important factors when enshrining this into organizational policy. This must also be effectively communicated to all staff, to ensure they understand the policy and their responsibilities as individuals within the organization.

Is your employer providing equal pay for equal work?An important part of workforce equality is having equal pay for equal work.

All Male Female

Yes, I believe my employer pays men and women equally 56% 60% 36%

Partially, as I do not think this is the same for all my female colleagues 11% 10% 17%

Partially, as I do not think this is the same for all my male colleagues 3% 2% 7%

No, I believe men are rewarded greater despite being of equal skill and experience

9% 5% 22%

No, I believe women are rewarded greater despite being of equal skill and experience

1% 1% 0%

Not sure 20% 21% 18%

While 56% of professionals believe that their employer pays equal pay for equal work, a fifth (20%) do not know if their employer is fair in this regard. This indicates issues around the transparency of salary information.

60% of males believe their employer pays equal pay for equal work, regardless of gender, whereas only 36% of females hold this perception.

Female respondents are more likely than their male peers (22% vs 5% respectively) to believe that men in the industry are paid more than women of equivalent skill and experience.

39

Is your employer an equal rights champion?Our research shows that perception of an employer as an equal rights employer varies between genders.

All Male Female

Yes, my employer champions equal working rights 69% 72% 56%

No, I feel more could be done 15% 12% 25%

Not sure 16% 15% 19%

What would your employer need to do to become a better champion of equal rights?When asked what their employer could do to make improvements, responses include:

• More open communication, including transparency around salaries

• Ensuring that pay is comparable with employees’ skills and experience

• Having more diversity in leadership roles, which includes encouraging more women into those roles

• Challenge discrimination based on age, race or sex

• Having a balanced hiring process that includes candidates from a diversity of backgrounds and sexual orientations

• Equal pay

• With the chance for a promotion based on skills and experience

One respondent's sentiment summarizes the point succinctly:

Diversity in your workplaceWe asked respondents if the following statements concerning diversity are reflected in their workplace.

Agree Neutral Disagree Not sure

My employer promotes racial and ethnic diversity in their workforce

61% 21% 10% 8%

My employer recruits and retains mature-aged staff

56% 21% 14% 9%

There are policies in place to support employees’ mental health

49% 21% 16% 15%

The workforce at my organization includes people with disabilities

44% 20% 17% 19%

The organization makes adjustments for employees with learning difficulties

32% 27% 15% 26%

61% of organizations employ people from a variety of cultural backgrounds, and recruit and retain mature-aged staff (56%). However, more than a quarter (26%) are unsure if their workplace makes adjustments for employees with learning difficulties. It is possible, however, that respondents are only aware of such adjustments if it directly affects them or their team.

“Promote, motivate, and empower employees based on their achievements, results and proven skills.”End user, Canada

40

Gender diversity in your workplaceWe also asked respondents if they agree or disagree with the following statements about gender diversity within their organization.


Men and women are treated equally

74% 13% 8% 5%

Male Female Male Female Male Female Male Female78% 58% 12% 17% 6% 19% 5% 5%

The organization is gender-diverse, in that different genders are equally represented in the workforce

63% 18% 13% 6%


There is an equal balance of male and female representation at the senior executive level

46% 17% 30% 7%


There are clear policies in place to support people of different gender identities

45% 23% 12% 20%


Positively, 74% of Microsoft Dynamics professionals agree that their organization treats men and women equally. However, this view is shared by a greater proportion of men (78%) than women (58%).

41

Is there gender inequality in the tech industry?

A greater proportion of our female respondents (62%) than our male respondents (43%) believe that the tech industry does not demonstrate gender equality.

How else can we help make tech more inclusive?

We should be attracting more women to STEM fields.”

Microsoft Partner, Functional Consultant, Canada

It is important to create diverse teams that can offer a different perspective and solution to clients’ problems.”

Microsoft Partner, Functional Consultant, Australia

All Male Female

47%43%

62%

28% 30%22%

18% 19%12%

8% 9%5%


42

Salary table methodology The salary table data was analyzed from multiple data points, including salary data self-reported from the salary survey respondents, and Microsoft Dynamics vacancies and placement data from roles registered with Nigel Frank in the last 12 months1.

The resulting data was then verified by our specialist teams, who apply their own insight and knowledge of the wider market to ensure that the information is accurate with respect to base salary, seniority or experience, job title, technology, and location.

1 June 2019 to May 2020 and prior to the full economic impact of the coronavirus

Salary TablesMicrosoft Dynamics salariesOur salary tables can help Microsoft Dynamics professionals to understand how much they should be earning and help employers or hiring managers to benchmark their team’s remuneration and set budgets for the next financial year. Certain markets will exhibit 10-15% variance due to differences in costs of living.

The salaries do not include bonuses and incentives. Additionally, multiple factors, including years of experience, specialized skills required, and the complexity of the role, affect where the salary for a particular role falls within the range.

Our salary tables take into account the effect that the coronavirus pandemic has had on the market. However, it’s full impact on salaries remains unclear and we will explore this in more detail in our next report, in 2021.

If you can’t find the salary for your region then please contact us for more information.

HOW MUCH COULD YOU BE EARNING? READ ON TO FIND OUT MORE

Salary table contentsAustralia 44

Austria 45

Belgium 47

Canada 48

Denmark 50

Finland 52

France 53

Paris 55

Germany 56

Hong Kong 58

Ireland 59

Italy 59

Japan 61

Malaysia 62

Netherlands 64

Norway 65

Poland 67

Singapore 69

South Africa 70

Spain 71

Sweden 72

Switzerland 74

United Kingdom 75

United States 77

43

Australia Australia Permanent (AUS$) Contract (AUS$)

Junior (0-3 yrs) Mid (4-8 yrs) Senior (9+ years) Rate/day

Technical Knowledge Driven

Consultant - Functional 95,500 138,100 147,900 800-1,005

Consultant - Technical 89,400 129,300 142,700 769-1,025

Consultant - Technical & Functional 106,600 135,500 157,600 820-1,538

Developer / Programmer 89,400 116,400 136,500 666-923

Pre-Sales Consultant 130,500 173,600

Technical Architect 155,000 178,100 921-1,330

Solution Architect 152,500 183,700 972-1,176

Experience Driven

Project Manager 87,300 116,200 153,500 870-1,279

Business Analyst 70,600 101,000 146,300 670-927

Development Manager 94,400 114,900 156,600

Program Manager 158,900 214,200 1,128-1,948

Systems Manager 75,200 88,900 131,000

IT Director / CIO 171,000 239,000

IT Manager 84,800 101,300 139,700

Manager Other 109,700 126,900 156,600

Finance Driven

Accountant / Financial Controller 72,600 87,000 136,100

Finance Manager 82,800 100,300 139,700

Systems Accountant 69,100 101,300 132,000

Sales Driven

Practice Lead 231,800

Account Manager 73,700 98,800 148,900

Sales Director 129,500 204,100

Sales Manager 76,200 111,600 151,500

Business Development 89,400 113,300 150,400

Support and Training Driven

Support 82,400 93,300 124,700 464-700

Trainer 70,600 87,000 108,500

Permanent (AUS$) Contract (AUS$)




Consultant - Technical 96,500 133,900 158,700 718-974



Pre-Sales Consultant 166,000 146,200 176,700

Technical Architect 105,600 146,900 178,600 921-1,535

Solution Architect 103,600 131,000 168,300 972-1,228

Experience Driven

Project Manager 105,600 114,100 156,600 921-1,330



Program Manager 143,200 153,800 1,230-1,640

IT Director / CIO 137,100 180,800 191,600

IT Manager 93,400 114,600 133,000

Manager Other 105,600 119,700 134,600

Sales Driven

Practice Lead 177,500 230,700

Account Manager 94,200 110,000 127,900


Sales Manager 92,900 104,900 152,500



Support 67,600 85,000 101,000 412-515

Trainer 68,600 77,800 122,300 512-614

Dynamics AX Dynamics CRM44

Australia Austria Permanent (AUS$) Contract (AUS$)



Consultant - Functional 89,400 123,600 144,200 800-974





Technical Architect 90,400 137,100 157,600

Solution Architect 100,000 130,500 168,800

Experience Driven

Project Manager 78,200 101,800 148,900 870-1,279



Program Manager 148,200 186,300 1,128-1,948

Systems Manager 62,500 88,400 123,800

IT Director / CIO 140,100 184,900

IT Manager 80,700 104,400 133,000

Manager Other 86,800 107,000 145,300

Finance Driven


Finance Manager 83,300 93,700 133,000


Sales Driven


Account Manager 74,200 94,200 128,400


Sales Manager 74,700 101,300 138,700



Support 68,600 90,200 102,500 515-618

Trainer 68,100 87,500 106,400 512-665

Permanent (€) Freelance (€)

Junior (0-3 years) Mid (4-8 years) Senior (9+ years) Rate/hour




Consultant - Technical & Functional 53,300 60,300 75,200 87-185



Technical Architect 60,900 70,600 78,800 102-174

Solution Architect 62,900 72,200 79,300 102-174

Experience Driven

Project Manager 50,800 61,900 75,800 133-205



Program Manager 66,000 89,400 133-154

Systems Manager 49,200 51,800 66,000

IT Director / CIO 80,400 94,300 144-175

IT Manager 47,200 58,900 76,300 113-143

Manager Other 48,700 58,400 76,300

Finance Driven

Accountant / Financial Controller 40,100 46,600 51,200 82-92

Finance Manager 53,300 69,100 88,000 102-123

Systems Accountant 35,500 41,500 49,700 72-82

Sales Driven


Account Manager 34,800 48,100 58,900


Sales Manager 67,000 81,400 90,600



Support 33,800 46,400 56,700 82-103

Trainer 35,000 49,200 56,300 92-102

Dynamics NAV Dynamics AX45

Austria Permanent (€) Freelance (€)








Technical Architect 65,000 75,200 102-184

Solution Architect 62,500 79,300 123-194

Experience Driven

Project Manager 51,800 63,000 83,900


Development Manager 64,400 78,300

Program Manager 66,000 83,300 123-226

IT Director / CIO 77,800 95,800

IT Manager 67,100 78,800

Manager Other 58,400 70,600 92-102

Sales Driven


Account Manager 51,700 59,400


Sales Manager 58,400 77,300 91,100

Business Development 47,400 65,500


Support 35,300 44,900 52,100 82-144

Trainer 36,600 45,600 55,300 82-153

Dynamics CRM Austria Permanent (€) Freelance (€)










Experience Driven

Project Manager 50,800 58,400 67,600 102-174



Program Manager 66,000 80,700 133-154

Systems Manager 50,300 54,900 68,600

IT Director / CIO 74,700 98,400 134-165

IT Manager 47,200 52,700 80,400 133-153

Manager Other 47,200 58,900 71,100 92-113

Finance Driven


Finance Manager 55,400 64,500 80,400 102-123


Sales Driven


Account Manager 34,800 48,100 59,400


Sales Manager 59,900 76,300 93,700



Support 31,800 42,800 56,700 82-155

Trainer 34,100 45,100 56,800 92-143

Dynamics NAV46

BelgiumPermanent - Monthly (€) Freelance (€)


Technicial Knowledge Driven





Pre-Sales Consultant 4,490 5,490 600-800



Experience Driven

Project Manager 3,800 4,780 5,830 685-1,003



Program Manager 4,790 6,980 912-1,199

Systems Manager 4,990 5,490 7,240

IT Director / CIO 6,180 7,600 850-1,100

IT Manager 4,990 5,530 6,540 655-951

Manager Other 4,780 5,330 7,150 665-972

Finance Driven


Finance Manager 3,260 4,180 5,250 550-800


Sales Driven

Practice Lead 8,300

Account Manager 3,910 4,610 5,890


Sales Manager 5,370 5,830 7,500



Support 2,720 3,240 3,960 400-650

Trainer 2,380 3,020 3,830 500-750

Dynamics AX BelgiumPermanent - Monthly (€) Freelance (€)

Junior (0-3 years) Mid (4-8 years) Senior (9+ years) Rate/day









Experience Driven

Project Manager 3,540 4,470 5,790 604-880



Program Manager 4,440 6,130 933-1,210

IT Director / CIO 6,840 8,080 1,030-1,339

IT Manager 4,300 5,380 7,120 624-941

Manager Other 4,420 5,470 7,710

Sales Driven

Practice Lead 8,680



Sales Manager 4,800 5,370 7,180



Support 2,520 2,830 3,680 381-639

Trainer 2,590 3,050 3,970 460-696

Dynamics CRM47

BelgiumPermanent - Monthly (€) Freelance (€)










Experience Driven

Project Manager 3,020 4,230 5,370 604-880



Program Manager 5,120 6,680 861-1,138


IT Director / CIO 6,490 9,470 886-1,205

IT Manager 3,520 4,730 5,390 573-849

Manager Other 3,530 7,080 7,500 634-890

Finance Driven


Finance Manager 3,010 4,030 5,480 389-644


Sales Driven

Practice Lead 7,160



Sales Manager 2,920 3,700 6,740



Support 2,430 3,690 4,110 361-587

Trainer 2,720 3,880 4,760 358-604

Dynamics NAV Canada Permanent (C$) Freelance (C$)

Junior (0-3 yrs) Mid (4-8 yrs) Senior (9+ years) Rate/hour






Pre-Sales Consultant 106,100 142,100 154,800 143-256



Experience Driven

Project Manager 97,000 135,500 165,000 113-246


Development Manager 122,100 140,100 134-237

Program Manager 143,200 170,600 133-246

Systems Manager 125,400 139,200 133-246

IT Director / CIO 149,900 171,000 165-278

IT Manager 121,800 143,800 133-256

Manager Other 104,100 107,000 132,500 113-205

Finance Driven


Finance Manager 77,700 98,300 139,200 133-235


Sales Driven

Practice Lead 168,800 164-286

Account Manager 90,100 103,400 111,000 143-256

Sales Director 135,600 175,500 174-286

Sales Manager 96,000 112,100 144,800 153-256

Business Development 101,000 115,400 150,900 133-236


Support 66,000 86,100 104,600 93-185

Trainer 73,100 83,400 109,000 102-194

Dynamics AX48

Canada Permanent (C$) Freelance (C$)










Experience Driven

Project Manager 108,500 141,200 113-133



Program Manager 124,900 153,300

IT Director / CIO 169,000 170,000

IT Manager 114,600 131,000

Manager Other 91,900 105,400 125,900 123-143

Sales Driven


Account Manager 91,100 93,100 129,500


Sales Manager 96,000 116,700 127,900



Support 61,900 74,200 104,100 93-103

Trainer 63,500 84,400 110,500 102-123

Dynamics CRM Canada Permanent (C$) Freelance (C$)










Experience Driven

Project Manager 95,000 110,000 124,300 82-184


Development Manager 99,500 119,000 132,900 124-227

Program Manager 105,000 121,300 133,500 123-226

Systems Manager 105,000 117,800 128,400 123-226

IT Director / CIO 110,000 128,800 142,700 134-247

IT Manager 101,500 106,400 122,800 92-205

Manager Other 91,400 96,200 113,100 92-205

Finance Driven


Finance Manager 69,100 100,300 122,800 61-123


Sales Driven


Account Manager 81,000 89,600 113,100

Sales Director 95,000 126,900 150,900

Sales Manager 90,400 118,700 135,100



Support 68,600 81,900 103,000 93-185

Trainer 67,500 75,200 93,100 92-184

Dynamics GP49

Canada Permanent (C$) Freelance (C$)










Experience Driven

Project Manager 79,200 111,600 127,400 115-220



Program Manager 124,400 136,600 113-220

Systems Manager 92,200 107,800 131,500 123-220

IT Director / CIO 131,900 146,300 120-220

IT Manager 102,100 109,000 125,900 113-300

Manager Other 98,000 105,400 115,600 102-250

Finance Driven


Finance Manager 79,200 92,900 105,900 80-250


Sales Driven


Account Manager 90,600 102,500 115,600 123-250

Sales Director 130,000 154,500 184-300

Sales Manager 107,600 121,800 138,200 174-300



Support 78,800 84,000 105,600 124-200

Trainer 76,200 77,300 95,700 123-200

Dynamics NAV Denmark Permanent - Monthly (Kr)

Junior (0-2 years) Mid (3-5 years) Senior (6+ years)


Consultant - Technical 41,875 52,667 63,733

Consultant - Functional 43,225 53,650 63,867

Consultant - Technical & Functional 43,942 56,308 68,842

Developer / Programmer 41,200 53,567 65,667




Experience Driven

Project Manager 57,858 64,792 68,458

Business Analyst 40,667 51,075 62,875



Systems Manager 46,442 52,358 62,833

IT Director / CIO 107,850 119,567

IT Manager 57,350 70,292 69,225

Finance Driven


Finance Manager 50,842 63,433 75,367

Sales Driven


Account Manager 43,783 49,025 62,408


Sales Manager 51,092 57,933 64,542


Support 37,000 41,117 46,700

Trainer 39,042 39,350 50,817

Dynamics AX50

DenmarkPermanent - Monthly (Kr)










Experience Driven

Project Manager 55,742 65,050 68,542




IT Director / CIO 105,575 117,167

IT Manager 45,850 54,433 65,308

Sales Driven


Account Manager 46,933 50,942 58,100


Sales Manager 43,983 54,008 59,767


Support 36,492 38,933 44,983

Trainer 41,492 45,950 49,617

Dynamics CRM DenmarkPermanent - Monthly (Kr)










Experience Driven

Project Manager 55,492 60,958 66,925




Systems Manager 50,333 54,900 60,958

IT Director / CIO 102,658 113,133

IT Manager 53,208 62,708 79,717

Finance Driven


Finance Manager 48,642 59,892 70,250

Sales Driven


Account Manager 40,417 47,617 60,833


Sales Manager 48,175 55,800 61,000


Support 35,983 40,858 44,725

Trainer 31,808 37,300 47,742

Dynamics NAV51

FinlandPermanent - Monthly (€)










Experience Driven

Project Manager 4,400 5,333 5,633






IT Manager 4,742 5,758 6,783

Finance Driven


Finance Manager 4,783 5,500 6,400

Sales Driven




Sales Manager 4,525 5,542 6,617


Support 3,158 4,167 4,467

Trainer 3,133 4,008 4,433

Dynamics AX FinlandPermanent - Monthly (€)










Experience Driven






IT Director / CIO 5,033 6,183 6,958

IT Manager 4,742 5,842 6,700

Sales Driven




Sales Manager 4,658 5,708 6,358


Support 3,117 3,825 4,383

Trainer 3,092 3,625 4,350

Dynamics CRM52

FinlandPermanent - Monthly (€)










Experience Driven







IT Manager 4,742 5,800 6,867

Finance Driven


Finance Manager 4,400 5,458 6,142

Sales Driven

Practice Lead 942



Sales Manager 4,358 5,667 6,317


Support 3,158 4,208 4,383

Trainer 2,967 3,625 4,267

Dynamics NAV France Permanent (€) Contract (€)








Technical Architect 65,000 76,800 1,095-1,146

Solution Architect 57,300 77,300 1,150-1,400

Experience Driven

Project Manager 39,800 44,800 75,800 820-1,000



Program Manager 69,000 84,800 1,076-1,400

IT Director / CIO 95,000 127,800 1,071-1,400

IT Manager 67,100 86,500 992-1064

Manager Other 56,900 67,600 81,900 992-1065

Finance Driven


Finance Manager 53,300 70,100 81,900 880-951


Sales Driven


Account Manager 51,200 71,100 94,200


Sales Manager 57,400 74,700 93,100



Support 38,000 42,000 65,000 752-824

Trainer 41,700 49,200 69,100 747-818

Dynamics AX53

France Permanent (€) Contract (€)









Solution Architect 55,800 76,800 972-1,166

Experience Driven

Project Manager 44,700 53,200 68,100 767-921

Business Analyst 45,100 54,100 68,500 865-1,030


Program Manager 73,100 85,300 964-1,158

IT Director / CIO 58,900 67,500 127,800

IT Manager 59,400 67,100 86,000

Manager Other 57,900 68,600 80,400 849-1,013

Sales Driven


Account Manager 49,700 71,100 94,700


Sales Manager 57,400 73,700 92,100



Support 39,400 48,500 65,500 642-773

Trainer 41,700 48,600 67,100 665-798

Dynamics CRM France Permanent (€) Contract (€)





Consultant - Technical & Functional 44,200 55,700 67,500 1,056



Technical Architect 50,300 69,100 88,500 1,197

Solution Architect 53,800 75,200 88,000 1,202

Experience Driven

Project Manager 44,200 51,200 61,400 600-900

Business Analyst 45,100 56,700 66,000 1,071


Program Manager 70,600 79,700 1,261

Systems Manager 48,800 60,400 67,100

IT Director / CIO 86,600 122,100 1,277

IT Manager 48,800 61,900 67,600 1,207

Manager Other 61,500 64,500 80,400 1,018

Finance Driven

Accountant / Financial Controller 45,700 59,900 70,100 885

Finance Manager 51,300 69,600 81,900 1,049

Systems Accountant 47,200 61,400 71,100 885

Sales Driven


Account Manager 49,700 71,700 89,600


Sales Manager 58,400 74,700 97,200



Support 37,900 43,800 64,400 803

Trainer 41,200 43,500 62,500 962

Dynamics NAV54

Paris Permanent (€) Contract (€)



Consultant - Technical 40,600 53,100 74,200 1,055-1,130

Consultant - Functional 44,400 53,600 68,200 1,055-1,131

Consultant - Technical & Functional 48,000 58,500 74,200 1,066-1,141



Technical Architect 68,300 80,700 1,150-1,203


Experience Driven

Project Manager 47,000 55,900 79,600 1,128-1,203



Program Manager 77,900 89,100 1,130-1,205

IT Director / CIO 112,600 134,200 1,125-1,590

IT Manager 70,500 90,900 1,042-1,117

Manager Other 59,800 71,000 86,000 1,042-1,118

Finance Driven


Finance Manager 56,000 73,700 86,000 924-999


Sales Driven


Account Manager 53,800 74,700 99,000


Sales Manager 60,300 78,500 97,800



Support 43,100 51,500 75,000 790-865

Trainer 43,800 51,700 72,600 784-859

Dynamics AX Paris Permanent (€) Contract (€)










Experience Driven

Project Manager 47,000 55,900 71,600 805-967



Program Manager 76,800 89,600 1,012-1,216

IT Director / CIO 61,900 70,900 134,200

IT Manager 62,400 70,500 90,300

Manager Other 60,800 72,100 84,500 891-1,064

Sales Driven


Account Manager 52,200 74,700 99,500


Sales Manager 60,300 77,400 96,800



Support 41,400 51,000 68,800 674-812

Trainer 43,800 51,100 70,500 698-838

Dynamics CRM55

Paris Dynamics NAV

Permanent (€) Contract (€)





Consultant - Technical & Functional 47,000 58,000 62,500 1,109

Developer / Programmer 42,000 52,000 65,000 958


Technical Architect 52,000 60,000 80,000 1,257

Solution Architect 54,000 75,000 82,000 1,262

Experience Driven

Project Manager 48,000 55,000 70,000 750-900

Business Analyst 45,000 55,000 65,000 1,125


Program Manager 74,130 83,700 1,324

Systems Manager 51,200 63,400 70,500

IT Director / CIO 90,000 120,000 1,341

IT Manager 51,200 65,000 71,000 1,267

Manager Other 64,600 67,700 84,400 1,069

Finance Driven

Accountant / Financial Controller 48,000 62,900 73,600 929

Finance Manager 54,000 73,000 86,000 1,101

Systems Accountant 49,500 64,500 74,700 929

Sales Driven


Account Manager 52,200 75,300 94,000


Sales Manager 61,300 78,400 102,000



Support 38,000 45,000 65,000 843

Trainer 43300 45700 65600 1,010

Germany Dynamics AX











Experience Driven

Project Manager 55,900 75,800 90,600 133-194


Development Manager 126,200

Program Manager 82,800 92,400 144-205

Systems Manager 45,700 72,600 87,500

IT Director / CIO 88,100 123,600 155-206

IT Manager 64,000 87,000 103,400 113-133

Manager Other 48,300 70,000 81,900 102-113

Finance Driven

Accountant / Financial Controller 69,100 82,900 92-123

Finance Manager 68,100 78,800 89,100 113-123

Systems Accountant 55,800 58,900 82-113

Sales Driven


Account Manager 70,100 75,200 92,600


Sales Manager 68,100 89,100 94,700



Support 46,100 53,600 69,600 82-103

Trainer 50,300 56,800 71,100 92-133

56











Experience Driven

Project Manager 66,500 76,300 87,000 123-174



Program Manager 74,100 94,400 108,100 133-215

Systems Manager 72,100 89,400 106,400

IT Director / CIO 102,000 131,400 144-175

IT Manager 93,700 116,200

Manager Other 66,500 87,000

Sales Driven



Sales Manager 77,800 119,200



Support 32,300 49,000 66,500 103-144

Trainer 34,100 46,600 57,800 102-143

Germany Dynamics CRM








Experience Driven

Project Manager 51,800 70,600 73,700 113-205



IT Director / CIO 84,500 103,000 155-206

IT Manager 69,600 79,300 123-153

Manager Other 51,800 65,000 77,300 102-133

Finance Driven


Finance Manager 66,500 73,700 97,200 123-143

Sales Driven

Account Manager 48,100 63,000 88,500


Sales Manager 74,100 84,400 92,600



Support 46,600 54,100 64,900 72-82

Trainer 46,700 56,300 71,700 72-92

Germany Dynamics NAV57

Hong Kong Permanent (HK$)








Technical Architect 557,300 780,400 1,077,300

Experience Driven

Project Manager 599,400 760,700 921,300



Program Manager 724,300 898,200 1,164,800

Systems Manager 689,700 837,900 1,015,400

IT Director / CIO 1,091,700 1,423,000 1,819,100

IT Manager 609,000 856,500 1,015,900


Support 300,300 362,600 566,500

Trainer 244,700 298,800 473,200

Dynamics AX Hong Kong Permanent (HK$)









Experience Driven

Project Manager 551,700 685,500 921,300



Program Manager 719,600 884,700 1,023,200

Systems Manager 729,300 900,400 1,208,900

IT Director / CIO 1,019,600 1,269,500 1,615,100

IT Manager 682,100 786,700 973,100


Support 368,700 457,400 662,900

Trainer 310,600 348,900 521,800

Dynamics CRM58

Ireland Permanent (€)









Experience Driven

Project Manager 45,700 71,700 87,000


Program Manager 50,800 72,100 92,700

Systems Manager 45,700 64,000 79,300


Support 28,200 36,100 49,000

Trainer 22,900 28,200 35,900

Dynamics AX








Experience Driven

Project Manager 40,600 54,100 69,100


Support 28,000 39,700 50,000

Dynamics NAV

Certain markets will exhibit 10-20% variance due to differences in costs of living.

Italy Dynamics AX




Consultant - Technical 29,500 41,200 46,400 666

Consultant - Functional 29,500 41,200 46,400 718

Consultant - Technical & Functional 29,500 41,200 46,400 769


Pre-Sales Consultant 32,000 43,200 50,800 716

Technical Architect 33,000 48,600 56,300 716

Solution Architect 33,000 48,600 56,300 716

Experience Driven

Project Manager 43,200 53,200 61,400 665

Business Analyst 29,700 41,200 46,400 670

Development Manager 43,200 53,600 61,800 670

Program Manager 43,200 52,800 60,900 871

Systems Manager 43,200 52,800 61,400 564

IT Director / CIO 60,000 80,000 85,000 876

IT Manager 50,800 66,500 76,800 818

Finance Driven


Finance Manager 45,700 46,100 66,500

Sales Driven

Practice Lead 55,900 71,700 81,900

Account Manager 51,200 66,500 76,800

Sales Director 55,000 71,700 81,900

Sales Manager 50,800 66,500 76,800



Support 28,200 36,100 41,200

59




Consultant - Technical 28,100 37,000 43,800 513

Consultant - Functional 28,500 38,200 47,400 513

Consultant - Technical & Functional 30,600 39,900 48,000 615


Pre-Sales Consultant 31,500 44,300 614

Technical Architect 39,000 41,300 54,300 563

Solution Architect 40,200 42,000 57,400 563

Experience Driven

Project Manager 40,600 41,000 56,300 614

Business Analyst 28,700 28,900 47,400 480

Development Manager 38,100 38,700 51,500 567

Program Manager 42,200 42,200 55,900 718

Systems Manager 42,200 42,200 56,300

IT Director / CIO 50,800 54,000 74,700

IT Manager 48,300 56,100 62,900

Manager Other 48,300 48,600 58,900 665

Sales Driven

Practice Lead 40,600 41,000 41,000

Account Manager 35,900 35,900 35,900

Sales Director 51,200 51,200 51,200

Sales Manager 48,300 48,600 48,600


Italy Dynamics CRM








Pre-Sales Consultant 50,800 409-512



Experience Driven

Project Manager 42,700 54,000 57,500 563-665

Business Analyst 464-567

Development Manager 50,800 721-773

Program Manager 718-769

Systems Manager 718-769

IT Director / CIO 79,600 721-824

IT Manager 47,300 72,100 716-818

Finance Driven


Finance Manager 61,400 716-818

Systems Accountant 716-818

Sales Driven

Practice Lead 563-665

Account Manager 665-716

Sales Director 665-716

Sales Manager 665-716

Business Development 666-769


Support 618-721

Trainer 614-767

Italy Dynamics NAV60

Japan Dynamics AX

Permanent (¥)



Consultant - Functional 3,553,000 7,000,000 10,300,000

Consultant - Technical 3,553,000 6,438,000 9,270,000

Consultant - Technical & Functional 4,060,000 6,695,000 10,300,000

Developer / Programmer 3,045,000 6,500,000 11,330,000

Pre-Sales Consultant 4,568,000 8,120,000 13,195,000

Technical Architect 5,075,000 8,184,000 13,299,000

Solution Architect 8,184,000 11,253,000

Experience Driven

Project Manager 5,075,000 7,161,000 14,322,000

Business Analyst 4,092,000 8,000,000 13,000,000

Development Manager 4,060,000 6,180,000 9,000,000

Program Manager 5,075,000 9,643,000 12,180,000

Systems Manager 3,553,000 5,583,000 8,184,000

IT Director / CIO 16,995,000 20,600,000

IT Manager 12,788,000 15,345,000

Finance Driven

Accountant / Financial Controller 15,345,000

Finance Manager 10,230,000 12,788,000

Systems Accountant 4,568,000 7,161,000 10,230,000

Sales Driven

Practice Lead 12,276,000

Account Manager 4,092,000 8,184,000 11,253,000

Sales Director 19,437,000

Sales Manager 13,299,000

Business Development 3,553,000 10,815,000 13,390,000


Support 3,069,000 5,665,000 9,500,000

Trainer 3,299,000 5,371,000 7,161,000

Japan Permanent (¥)








Technical Architect 9,207,000 13,299,000

Experience Driven

Project Manager 8,184,000 11,253,000


Development Manager 7,210,000 8,240,000

Program Manager 15,225,000

Systems Manager 3,553,000 5,583,000 8,184,000

IT Director / CIO 14,420,000 18,540,000

IT Manager 12,788,000 15,345,000

Sales Driven


Account Manager 4,092,000 8,184,000 11,253,000


Sales Manager 10,742,000 14,322,000



Support 3,069,000 5,665,000 8,755,000

Trainer 3,299,000 5,371,000 7,161,000

Dynamics CRM61

Japan Permanent (¥)








Technical Architect 4,822,000 8,184,000 13,000,000

Solution Architect 8,184,000 14,500,000

Experience Driven

Project Manager 4,568,000 7,161,000 14,322,000


Development Manager 4,060,000 6,180,000 7,210,000

Program Manager 5,075,000 9,643,000 12,180,000

Systems Manager 3,553,000 5,583,000 8,184,000

IT Director / CIO 16,995,000 20,600,000

IT Manager 12,788,000 15,345,000

Finance Driven

Accountant / Financial Controller 15,345,000

Finance Manager 10,230,000 7,673,000

Systems Accountant 4,568,000 7,161,000 10,230,000

Sales Driven


Account Manager 4,092,000 8,184,000 11,253,000


Sales Manager 10,742,000 14,322,000



Support 3,069,000 5,665,000 8,755,000

Trainer 3,299,000 5,371,000 7,161,000

Dynamics NAV Malaysia Dynamics AX

Permanent (RM)








Technical Architect 157,600 170,000


Experience Driven

Project Manager 109,600 126,900 192,800




Systems Manager 110,600 137,500 163,200

IT Director / CIO 170,500 219,900

IT Manager 128,400 159,600

Finance Driven


Finance Manager 129,400 194,400

Sales Driven


Account Manager 89,500 138,100 187,700


Sales Manager 105,600 133,400 166,900


Support 87,000 101,500 110,200

Trainer 87,000 99,200 112,500

62

Permanent (RM)









Experience Driven

Project Manager 138,700 177,000




Systems Manager 96,500 123,300

IT Director / CIO 196,300 221,500

IT Manager 152,500

Sales Driven


Account Manager 92,100 124,900 132,000




Support 73,200 93,800 120,600

Trainer 103,400 124,900

Malaysia Dynamics CRM

Permanent (RM)









Experience Driven

Project Manager 91,400 103,900 163,200




Systems Manager 90,900 113,200 148,400

IT Director / CIO 140,100 180,300

IT Manager 131,500

Finance Driven


Finance Manager 105,900 159,100

Sales Driven


Account Manager 154,000




Support 71,700 83,500 90,200

Trainer 71,100 81,900 92,100

Malaysia Dynamics NAV63

NetherlandsPermanent - Monthly (€) Freelance (€)










Experience Driven

Project Manager 3,970 5,010 6,110 600/900


Development Manager 5,650 6,370 7,430 800-1,000

Program Manager 5,020 7,320 933-1,210


IT Director / CIO 6,470 7,960 800-1,200

IT Manager 5,230 5,800 6,850 614-941

Manager Other 5,010 5,590 7,490

Finance Driven


Finance Manager 3,370 4,330 5,440 600-900


Sales Driven

Practice Lead 8,590



Sales Manager 5,560 6,040 7,760



Support 2,920 3,360 3,600 500-700

Trainer 3,200 3,340 3,960 600-800

Dynamics AX NetherlandsPermanent - Monthly (€) Freelance (€)










Experience Driven

Project Manager 2,910 4,550 5,740 604-618



Program Manager 4,250 6,320 933-956

Systems Manager

IT Director / CIO 6,390 8,430 1,020-1,051

IT Manager 4,080 5,310 6,430 614-628

Sales Driven

Practice Lead 7,830



Sales Manager 4,660 5,490 7,280



Support 2,400 3,040 3,670 381-392

Trainer 2,460 3,130 3,960 460-471

Dynamics CRM64

NetherlandsPermanent - Monthly (€) Freelance (€)






Developer / Programmer 2,510 4,930 5,830 728-1,046


Technical Architect 4,030 6,330 777-1,064


Experience Driven

Project Manager 2,960 4,720 5,900 747-1,064

Business Analyst 3,020 3,090 4,560 721-1,061


Program Manager 3,830 5,340 851-1,138


IT Director / CIO 5,410 7,280 948-1,246

IT Manager 4,190 4,850 5,980 716-962

Manager Other 4,030 5,060 6,120 552-706

Finance Driven


Finance Manager 4,640 5,900 501-777


Sales Driven

Practice Lead 6,450



Sales Manager 4,290 4,310 6,190



Support 2,130 3,360 4,090 371-618

Trainer 2,400 2,570 3,190 348-604

Dynamics NAV Norway Dynamics AX

Permanent (Kr)





Consultant - Technical & Functional 520,100 800,400 1,004,300




Experience Driven

Project Manager 602,500 721,800 962,700


Development Manager 834,400 1,009,400 1,030,000

Program Manager 990,700 1,136,800

Systems Manager 678,600 853,700 993,400

IT Director / CIO 949,200 1,339,000

IT Manager 847,600 942,200 1,227,600

Finance Driven


Finance Manager 575,600 834,800 1,133,000

Sales Driven


Account Manager 659,800 767,300 1,018,400

Sales Director 1,023,000 1,534,500

Sales Manager 797,300 948,200 1,018,200

65

Permanent (Kr)









Solution Architect 730,800 730,800 1,114,100

Experience Driven

Project Manager 645,100 690,00 907,500


Development Manager 753,200 850,000 1,052,200

Program Manager 708,000 825,000 1,065,300

Systems Manager 720,200 850,000 1,002,600

IT Director / CIO 728,800 1,100,000 1,300,000

IT Manager 850,000 980,000 1,150,000

Manager Other 750,000 900,000 1,153,500

Sales Driven

Practice Lead 694,800 694,800 1,149,900

Account Manager 770,400 770,400 1,052,700

Sales Director 729,400 950,000 1,301,300

Sales Manager 774,500 774,500 1,030,200

Business Development 946,000 946,000 1,470,900


Support 550,000 620,000 650,000

Trainer 517,700 580,000 700,000

Norway Dynamics CRM

Permanent (Kr)











Experience Driven

Project Manager 639,500 722,300 851,700



Program Manager 897,800 1,016,600

Systems Manager 587,700 702,400 858,900

IT Director / CIO 935,800 1,133,000

IT Manager 696,300 767,800 987,800

Manager Other 818,100 886,000 927,400

Finance Driven


Finance Manager 720,700 888,000 1,102,300


Sales Driven


Account Manager 738,700 871,600 934,600

Sales Director 961,200 1,329,900

Sales Manager 784,600 888,000 1,048,600

Business Development 875,500 1,057,900 1,298,400


Support 550,000 620,000 650,000

Trainer 503,500 583,700 656,800

Norway Dynamics NAV66

Poland Permanent (Zl)



Technical Consultant 79,100 119,900 193,900





Experience Driven

Project Manager 115,300 143,800 164,800

Lead Developer / Team Leader 153,500 183,400 209,600

Systems Manager 92,900

IT Director / CIO 167,800 214,200 253,800

IT Manager 158,000 191,900 207,300

Sales Driven

Practice Lead 105,600 136,600 177,500

Account Manager 90,100 126,900 142,800

Sales Manager 78,000 143,700 172,800



Support 47,100 75,700 85,500

Trainer 45,700 71,100 121,800

Dynamics AX Poland Dynamics CRM

Permanent (Zl)









Experience Driven

Project Manager 116,000 188,200 229,400


Lead Developer / Team Leader 198,100 217,700


IT Director / CIO 204,900 250,300

IT Manager 114,700 196,500 242,500

Finance Driven


Finance Manager 109,000 139,700 170,400

Sales Driven






Support 97,000 119,300 149,100

Trainer 44,700 66,500 77,300

67

Permanent (Zl)









Experience Driven

Project Manager 96,500 135,100 174,500


Lead Developer / Team Leader 157,400 173,100 184,900


IT Director / CIO 174,800 208,200

IT Manager 134,100 170,000 199,100

Other manager 122,300 159,600

Sales Driven



Sales Manager 106,100 172,400 181,600



Support 46,100 59,800 88,100

Trainer 46,700 69,600 123,800

Poland Dynamics NAV Singapore Permanent (S$)









Experience Driven

Project Manager 85,300 125,900 159,100




Systems Manager 110,200 133,000 141,700

IT Director / CIO 143,200 170,000

IT Manager 124,300 156,600

Finance Driven


Finance Manager 105,000 124,900 169,900

Sales Driven


Account Manager 90,100 110,000 126,400


Sales Manager 101,000 129,500 166,800


Support 72,200 87,600 103,000

Trainer 73,100 90,100 113,100

Dynamics AX68

Singapore Permanent (S$)









Experience Driven

Project Manager 73,100 105,900 130,900



Systems Manager 102,100 117,800 134,100

IT Director / CIO 166,900 180,300

IT Manager 118,700 146,900

Finance Driven


Finance Manager 81,200 92,100 118,700

Sales Driven

Practice Lead 136,100 148,400 170,400

Account Manager 83,400 91,600 111,600

Sales Director 134,600 165,900 189,600

Sales Manager 93,400 113,100 135,600


Support 77,800 90,200 102,500

Training 70,600 79,800 103,400

Dynamics CRM Singapore Dynamics NAV

Permanent (S$)









Experience Driven

Project Manager 85,300 118,200 159,100




Systems Manager 62,500 82,300 104,900

IT Director / CIO 128,900 166,900 188,500

IT Manager 100,000 127,900 129,500

Sales Driven


Account Manager 91,600 105,900 112,100


Sales Manager 103,600 119,700 139,700


Support 61,900 80,400 102,500

Trainer 63,700 88,000 105,900

69

South Africa Permanent (ZAR) Freelance (ZAR)








Technical Architect 826,600 368-839


Experience Driven

Project Manager 349,700 629,200 875,200 266-839


Development Manager 901,300

Program Manager 1,006,400

IT Director / CIO 1,212,300

IT Manager 1,028,700

Manager Other 1,091,300

Sales Driven


Account Manager 953,000


Sales Manager 1,500,300

Business Development 1,063,500 1,414,800


Support 211,200 354,400 544,400

Trainer 307,000 450,200 626,100

Dynamics AX South Africa Dynamics CRM

Permanent (ZAR) Freelance (ZAR)



Consultant - Technical 441,100 742,700 1,205,700 482-584


Developer / Programmer 480,700 771,500 1,033,100 687-830

Technical Architect 958,700 1,210,800 1,257,300 851-1015

Solution Architect 949,100 1,210,800 1,260,400 851-1015

Experience Driven

Project Manager 475,100 622,000 823,600


Development Manager 622,800 808,600 1,205,700 793-948

Program Manager 721,700 810,500 1,070,100 769-923

IT Director / CIO 1,197,000 1,248,900 1,308,100

IT Manager 618,700 888,500 1,217,900

Finance Driven

Accountant / Financial Controller 601,900 892,100 1,204,600

Finance Manager 906,400 1,037,900 1,205,700

Systems Accountant 724,300 1,044,500 1,210,800

Sales Driven

Account Manager 593,900 808,700 1,203,600

Sales Manager 801,400 994,400 1,209,700

Business Development 644,600 830,700 1,020,300


Support 442,500 581,500 786,500

70

Spain Permanent (€)










Experience Driven

Project Manager 42,700 49,200 53,200



Program Manager 50,800 54,900 60,900

Systems Manager 50,800 56,900 61,400

IT Director / CIO 81,900 103,000 133,900

IT Manager 60,900 81,900 97,200

Manager Other 55,900 71,700 81,900

Finance Driven


Finance Manager 60,900 92,100 133,000


Sales Driven

Practice Lead 40,600 46,100 51,200

Account Manager 41,000 46,100 51,200

Sales Director 46,100 51,200 56,300

Sales Manager 45,700 51,200 56,300


Support 25,600 38,200 41,200

Trainer 25,400 30,700 35,900

Dynamics AX Spain Dynamics CRM

Permanent (€)










Experience Driven

Project Manager 32,500 39,900 66,500



Program Manager 30,500 38,600 66,000

Systems Manager 27,500 35,600 46,100

IT Director / CIO 27,700 36,100 67,000

IT Manager 27,500 35,900 63,500

Manager Other 27,500 35,900 63,500

Finance Driven


Finance Manager 23,400 35,900 46,100


Sales Driven

Practic Lead 40,600 46,100 51,200

Account Manager 41,000 46,100 51,200

Sales Director 46,100 49,200 56,300

Sales Manager 45,700 49,200 56,300



Support 21,500 33,000 46,400

Trainer 21,400 32,800 46,100

71

Spain Dynamics NAV

Permanent (€)










Experience Driven

Project Manager 30,500 42,000 56,300



Systems Manager 25,400 35,600 46,700

IT Director / CIO 25,400 38,600 61,400

IT Manager 25,600 36,100 56,700

Manager Other 25,400 35,900 56,300

Manager Other 27,500 35,900 63,500

Finance Driven


Finance Manager 28,500 32,500 41,000


Sales Driven

Practice Lead 40,600 45,700 51,200

Account Manager 41,000 46,100 51,200

Sales Director 46,100 49,200 51,200

Sales Manager 45,700 50,800 54,300



Support 28,700 31,800 39,200

Training 28,500 31,500 38,900

SwedenPermanent - Monthly (Kr)










Experience Driven

Project Manager 43,750 53,542 60,742



Program Manager 48,217 52,700 60,225

Systems Manager 47,200 54,050 62,958

IT Director / CIO 58,400 63,950 72,750

IT Manager 49,275 54,692 62,233

Finance Driven


Finance Manager 46,400 53,367 68,200


Sales Driven

Practic Lead 54,308 65,217 74,600

Account Manager 36,408 46,508 53,283

Sales Director 52,175 58,483 61,767

Sales Manager 39,333 48,942 55,333


Support 37,858 42,058 52,750

Trainer 39,125 43,442 50,433

Dynamics AX72

Permanent - Monthly (Kr)










Experience Driven

Project Manager 39,592 51,150 55,250



Program Manager 40,433 43,017 47,792

Systems Manager 40,600 45,675 52,783

IT Director / CIO 54,225 62,833 72,658

IT Manager 39,883 42,333 48,892

Manager Other 56,883 67,142 95,358

Sales Driven


Account Manager 35,125 38,625 41,525


Sales Manager 39,675 43,442 50,858


Support 34,833 39,017 44,917

Trainer 32,142 37,042 45,233

Sweden Dynamics CRM SwedenPermanent - Monthly (Kr)










Experience Driven

Project Manager 42,633 49,108 54,225



Program Manager 45,675 51,767 56,842

Systems Manager 43,650 49,233 54,733

IT Director / CIO 57,292 63,867 69,017

IT Manager 48,725 57,292 64,450

Finance Driven


Finance Manager 31,725 43,692 54,142

Sales Driven

Practice Lead 44,667 54,733 69,567

Account Manager 41,950 48,083 55,758

Sales Director 53,200 61,800 74,167

Sales Manager 36,458 45,742 54,525


Support 31,375 39,142 49,442

Trainer 31,300 34,533 39,050

Dynamics NAV73

Switzerland Dynamics AX

Permanent (Fr) Contract (Fr)










Experience Driven

Project Manager 103,600 113,600 140,700 143-215



Program Manager 127,400 150,000 164-256

Systems Manager 84,300 98,000 111,000

IT Director / CIO 144,800 208,600 185-258

IT Manager 89,900 103,900 146,900 143-184

Manager Other 115,300 155,000 167,800 123-143

Finance Driven


Finance Manager 87,300 97,200 108,000 143-164


Sales Driven


Account Manager 82,400 97,200 142,200


Sales Manager 134,500 157,100 158,100



Support 72,200 91,700 109,700 103-155

Trainer 79,700 102,300 115,600 102-153

Permanent (Fr) Contract (Fr)










Experience Driven

Project Manager 96,500 107,000 136,100 143-194



Program Manager 134,500 161,900 154-256

IT Director / CIO 137,100 147,200 184,200

IT Manager 108,000 122,600 152,500

Manager Other 125,400 147,400 169,900 123-143

Sales Driven


Account Manager 82,300 94,700 112,100


Sales Manager 128,400 140,600 155,100



Support 77,800 93,800 105,600 103-144

Trainer 78,200 99,800 120,300 113-143

Switzerland Dynamics CRM74

Switzerland Permanent (Fr) Contract (Fr)










Experience Driven

Project Manager 104,100 113,100 138,200 123-225



Program Manager 126,900 164,000 154-256

Systems Manager 79,200 104,100 109,000

IT Director / CIO 141,700 179,800 185-258

IT Manager 104,100 126,900 148,400 153-205

Manager Other 116,300 141,200 164,800 123-153

Finance Driven


Finance Manager 89,900 105,900 108,500 133-164


Sales Driven


Account Manager 84,400 110,000 136,600


Sales Manager 131,500 146,900 160,700



Support 73,700 84,000 104,600 103-144

Trainer 76,700 97,200 109,500 102-143

Dynamics NAV United Kingdom Dynamics AX

Permanent (£) Freelance (£)










Experience Driven

Project Manager 60,000 75,000 95,000 706-849



Program Manager 83,300 103,600 943-1,128

Systems Manager 47,200 51,300 61,500

IT Director / CIO 92,700 116,400 948-1,133

IT Manager 51,300 55,300 60,400 583-696

Manager Other 65,000 70,100 77,300 512-614

Finance Driven


Finance Manager 48,800 55,800 64,000 512-604


Sales Driven


Account Manager 45,100 58,900 67,600


Sales Manager 46,200 61,400 75,800



Support 33,800 40,200 45,900 412-484

Trainer 512-614


75











Experience Driven

Project Manager 50,000 65,000 80,000 563-849



Program Manager 73,100 77,600 718-974

Systems Manager 51,800 63,900 513-666

IT Director / CIO 92,200 94,200 876-1,545

IT Manager 52,800 60,400 65,500 614-921

Manager Other 57,900 61,400 62,900 665-880

Sales Driven

Practice Lead 109,500 128,400 614-910

Account Manager 54,800 61,400 68,500 614-910

Sales Director 72,700 116,100 614-1,125

Sales Manager 53,800 55,300 77,700 614-910



Support 32,000 39,200 46,400 309-464

Trainer 40,600 52,200 58,800 409-563

United Kingdom Dynamics CRM Dynamics GP










Experience Driven

Project Manager 50,800 66,500 75,800 634-747



Program Manager 63,500 77,700 820-923

Systems Manager 45,700 57,900 66,500

IT Director / CIO 70,600 93,300 803-948

IT Manager 43,700 58,900 69,100 614-716

Manager Other 47,800 57,300 69,600 614-716

Finance Driven


Finance Manager 48,300 58,900 75,200 542-644


Sales Driven


Account Manager 39,400 49,200 58,900


Sales Manager 55,400 66,500 82,900



Support 38,400 44,900 52,600 412-494

Trainer 44,700 49,200 54,300 409-491

United Kingdom

Certain markets will exhibit 10-20% variance due to differences in costs of living.Certain markets will exhibit 10-20% variance due to differences in costs of living.

76

Dynamics NAV











Experience Driven

Project Manager 45,200 64,000 78,800 512-706



Program Manager 80,700 91,900 671-820

Systems Manager 36,600 47,800 61,900 436-513

IT Director / CIO 78,300 94,300 773-917

IT Manager 44,200 51,200 67,600 512-604

Manager Other 41,700 57,300 72,200 593-665

Finance Driven


Finance Manager 50,800 53,800 61,400 460-542


Sales Driven


Account Manager 43,500 53,200 64,500


Sales Manager 42,700 57,800 68,100



Support 32,800 38,700 47,900 309-361

Trainer 36,600 48,600 54,800 384-450

United States Dynamics AX

Permanent ($) Contract ($)










Experience Driven

Project Manager 94,400 125,594 156,600 113-189


Development Manager 136,475 158,700 118-206

Program Manager 146,160 177,200 128-241

Systems Manager 95,700 115,413 132,200 108-185

IT Director / CIO 146,260 185,400 129-227

IT Manager 115,663 131,678 92-164

Manager Other 101,000 107,927 127,900 102-164

Finance Driven


Finance Manager 123,272 168,800 66-148

Systems Accountant 71,100 82,569 61-148

Sales Driven


Account Manager 88,500 110,996 123,300 97-169

Sales Director 145,266 170,900 113-189

Sales Manager 101,500 126,852 161,200 97-174



Support 70,100 88,065 101,500 46-113

Trainer 71,600 93,093 117,700 118-170

United Kingdom


77











Experience Driven

Project Manager 83,800 115,100 148,565 93-179



Program Manager 141,100 157,325 93-195

Systems Manager 62,500 80,200 101,277 88-174

IT Director / CIO 124,900 150,000 185,400 98-175

IT Manager 101,500 124,900 123,783 93-179

Manager Other 91,900 118,200 126,341 87-169

Sales Driven

Practice Lead 154,500 178,002 98-138

Account Manager 89,600 102,300 110,484 77-123

Sales Director 140,700 163,680 87-133

Sales Manager 102,100 115,600 135,548 82-123



Support 63,500 79,900 103,000 57-108

Trainer 63,500 88,000 102,300 90-124

United States Dynamics CRM Dynamics GP











Experience Driven

Project Manager 93,400 125,400 136,600 87-169



Program Manager 117,500 135,600 138,100 97-174

Systems Manager 98,500 114,200 125,400 97-179

IT Director / CIO 126,700 144,800 82-165

IT Manager 101,000 119,700 136,100 72-133

Manager Other 90,900 100,800 111,600 72-133

Finance Driven


Finance Manager 76,200 101,300 137,100 51-118


Sales Driven


Account Manager 85,000 90,600 113,100 77-148

Sales Director 116,000 145,300 161,200 82-164

Sales Manager 87,800 131,500 144,800 77-153



Support 100,300 85,000 99,400 57-191

Trainer 68,600 83,900 100,800 92-169

United States 78

Dynamics NAV











Experience Driven

Project Manager 86,300 103,400 127,900 90-159



Program Manager 130,500 138,100 142,700 113-169

Systems Manager 92,500 115,300 133,600 92-159

IT Director / CIO 132,800 177,200 98-170

IT Manager 101,500 119,200 143,300 87-148

Manager Other 95,500 113,600 114,600 92-164

Finance Driven


Finance Manager 78,700 91,600 115,600 66-133


Sales Driven

Practice Lead 147,900 164,800 118-194

Account Manager 83,900 92,100 112,600 66-143

Sales Director 130,000 162,200 182,100 92-169

Sales Manager 91,400 113,100 135,100 77-153



Support 78,800 87,100 104,100 41-115

Trainer 68,600 77,300 101,800 87-148

United States

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LondonPlantation Place South, 60 Great Tower Street, London EC3R 5AZ | T +44 207 337 0814

BerlinEtage 1, Berlin Am Zoo, Budapester Str, 35, 10787 Berlin | T +49 (30) 3080 8800

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Europe

DallasRoss Tower, Suite 2400, 500 N. Akard Street, Dallas, TX 75201 | T +1 972 546 4861

New York199 Water Street, 10th Floor, New York, NY 10038 | T +1 212 731 8282

PhiladelphiaTen Penn Center, 22nd Floor, 1801 Market Street, Philadelphia, PA 19103 | +1 267 233 6468

Tampa501 East Kennedy Boulevard, Suite 1600, Tampa FL 33602 | T +1 813 437 6850

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Charlotte Carillon Tower, 227 West Trade Street, Charlotte NC 28202 | T +1 980 498 8000

Chicago 550 West Van Buren Street, Suite 1500, Chicago IL 60607 | T +1 312 651 3100

United States

Melbourne222 Exhibition St, Melbourne, Victoria 3000 | T +61 3 9088 3700

TokyoNijubashi Building, 3 Chrome-2-3 Marunouchi, Chiyoda City, Tokyo 100-0005 | T +81 34 563 8890

Singapore109 North Bridge Rd, Singapore 179097 | T +65 6622 5599

Asia Pacific

Scottsdale 6360 E Thomas Rd, Scottsdale, AZ 85251 | T +1 480 530 2050

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