2019 Sustainability Report - MTN Online

MTN Nigeria 2019 Sustainability Report 02

FACILITATING ECONOMIC VALUEEnabling Digital Access for AllMobile Financial ServicesFostering Enterprise Development

BUILDING RESILIENT SOCIETIES - OUR PEOPLE

GLOBAL SOURCING AND SUPPLY CHAIN INTEGRITYOn-Boarding New Suppliers

ECO-RESPONSIBILITYOur Green Office InitiativeEnergy and ClimateEnvironmental Resources

GRI CONTENT INDEXABBREVIATIONSLIST OF TABLESLIST OF FIGURES

CO

NT

EN

TS

03

18

27

03040609121315

18202020212425

28

31

33

53

61

78858888

55

56

59

70

71

72727373

ABOUT OUR SUSTAINABILITY REPORTIntroductionWho We Are

Empowering Sustainable Decisions: Our BRIGHT StrategyWhat We Do

Awards and Recognitions A Word from Our Chairman

Message from Our CEO

A FRAMEWORK FOR RESPONSIBLE OPERATIONSCorporate Governance

ComplianceEthics and Integrity

Anti-bribery and CorruptionHuman Rights

Managing Risks Enhancing Health and Safety in Our Workplace

OUR SUSTAINABILITY APPROACHStakeholder Engagement

Sustainability PrioritiesCorporate Social Investment (CSI)

‘‘The Report aims to provide balanced, accurate and accessible information on our strategy and performance, including key challenges and opportunities that we encountered in 2019. ’’

Introduction

We l c o m e to M T N N i ge r i a Communications PLC's (MTN Nigeria) maiden Sustainability Report. As a proud member of the MTN Group, sustainability is e m b e d d e d i n t o o u r c o r e business strategy and provides us with signif icant social ,environmental and economicchallenges and opportunity.

Sustainability in industry seeks to use business as a tool and an enabler to address the effect of business on the environment and society while creating economic value. In this maiden report and our subsequent sustainability reports, we will be disclosing our performance on key sustainability issues that a f f e c t o u r b u s i n e s s a n d stakeholders.

This Report out l ines MTN N i g e r i a ' s s u s t a i n a b i l i t y approach, topics that are m a t e r i a l t o u s a n d o u r stakeholders, our management approach to material topics, and our 2019 performance and impact. It also covers our activities across Nigeria for the period between 1 January, 2019 to 31 December, 2019, and complements our annual report for the same period. The Report aims to provide balanced,

a c c u ra te a n d a c c e s s i b l e information on our strategy and performance, including key challenges and opportunities that we encountered in 2019. It speaks to our material topics as a d i g i t a l e n a b l e r a n d telecommunications service provider and demonstrates our commitment to using business a s a t o o l f o r s o c i a l a n d environmental good.

Disclosures in this Report are primarily guided by the Global Report ing In i t ia t ive (GRI ) Standards, the United Nations Global Compact (UNGC), United Nations Guiding Principles on Business and Human Rights ( U N - G P B H R ) , t h e U n i t e d N a t i o n s S u s t a i n a b l e Development Goals (UN-SDGs) and aligns with the Nigerian Stock Exchange's Sustainability Disclosure Guidelines (NSE-SDGs). The Report also indicates how our activities support the United Nations Sustainable Development Goals (SDGs) Agenda 2030.

This Report has been prepared following the GRI Standards: C o m p r e h e n s i v e o p t i o n . Information contained in this Report has been sourced from internal and external sources, including annual surveys, s ta ke h o l d e r e n g a g e m e n t feedback, internal reporting

systems, and management and committee reports. Secondary data were obta ined f rom external sources including i n d u s t r y - s p e c i f i c a n d sustainable business research reports, benchmark surveys and assessments of MTN Nigeria's sustainability performance and impacts undertaken by external organisations. Furthermore, we engaged our stakeholders to determine material topics to MTN Niger ia and our key stakeholders and assessed identified topics to determine the level of significance to us and our stakeholders.

This Report, our first, is an assurance of our determination to hold ourselves accountable and represents the progress that we are making as well as our commitment to building a more sustainable business and prosperous future for our stakeholders.

Throughout this Report, you will read about our sustainability journey and the impacts that we have made and we welcome questions and comments on our strategy and commitments to sustainability.

For clarif ications or more i n f o r m a t i o n a b o u t o u r sustainability activities, please contact:

Uto UkpanahCompany [email protected]+234 803 902 0186MTN PlazaFalomo, IkoyiLagos.

www.mtnonline.com

ABOUT OUR SUSTAINABILITY REPORT

03 MTN Nigeria 2019 Sustainability Report

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Highlight

MTN Nigeria Communications PLC (MTN Nigeria) is member of the MTN Group – an emerging market communication services provider at the forefront of technological and digital innovation with presence in 21 countries in Africa and the Middle East. MTN Nigeria currently serves over 64 million subscribers and has 87% coverage across Nigeria. We provide voice, data, digital, fintech, enterprise and wholesale solutions to a wide range of customers. Our enduring industry leadership in coverage, capacity and innovation reflect the steadfast and progressive nature of our customer base from day one.

MTN Niger ia Communicat ions PLC was incorporated as a pr ivate company on Wednesday, 8 November 2000. The first phone call on the MTN Nigeria network was made at Maritime House Apapa on Wednesday, 16 May 2001, and thereafter, the Company commenced commercial operations on Wednesday, 8 August 2001. MTN Nigeria re-registered as a Public Limited Company (PLC) on Thursday, 18 April 2019, and listed on the Premium Board of the Nigerian Stock Exchange on Thursday, 16 May 2019.

MTN Nigeria Communications PLC is a proudly Nigerian company with a rich African heritage, committed to using technology and assets to help build a better tomorrow – where businesses expand, the economy grows, and people progress. We are committed to enabling connections that matter – among families, friends, businesses, and communities. This commitment, which is fuelled by our conviction to be Nigeria's leading telecoms company bridging the digital gap and creating socio-economic value for all, has not faltered since

Who We Are

‘‘We are a digital operator that plays a n a c t i v e r o l e i n e n h a n c i n g c o n n e c t i v i t y a n d u n l o c k i n g economic growth opportunities by bridging the digital divide across Nigeria. ’’


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the very first call was made on the MTN network, and which coupled with the support and trust placed in us by our customers, have made our growth and success possible.

We are a digital operator that plays an active role in enhancing connectivity and unlocking economic growth opportunities by bridging the digital divide across Nigeria. Our business is guided by our BRIGHT strategy – to provide the Best customer service, have a Returns and efficiency focus, Ignite commercial performance, ensure steady Growth through data and digital, connect Hearts and minds, and drive localisation and transformation as part of Technology excellence - which clearly defines the areas in which we need to focus on to build our business sustainably and to create shared value.

As a digital operator, we have adopted a three-pronged business model that encompasses: (1) the evolving telco focused on traditional telecommunications services, (2) the digital operator geared towards emerging digital platforms, and (3) the fintech player advancing mobile financial services.

Our Purpose

Our Values

Our Vision

is to make lives brighter.

define what is important to us. They guide our conduct and inform our actions. We believe everyone deserves

the benefits of a modern, connected life.

is to lead the delivery of a bold, new digital world.

The opportunity that we have been granted to play a role in Nigeria's evolution has been our greatest privilege. From this vantage point, we have borne witness to the ingenuity, drive, and resilience at the heart of our great nation. We understand that with real access and support, there is nothing Nigerians cannot achieve. And they choose us daily. People, businesses and communities across the country have kept faith with us for over 18 years; trust us to connect them with one another and the world.

Inspired by our vision, driven by an unshakeable belief, and guided by our values, we work towards one purpose - to make our customers' lives a whole lot BRIGHTER.


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Our BRIGHT operational strategy serves as a compass for all MTNers (staff of MTN Nigeria) and clearly defines the six pillars on which we are focusing on to build our business sustainably. It is strongly hinged on execution excellence, with an inspiring philosophy situated within daily operations in a manner that drives measurable impact on revenue, cost and efficiency. Its operationalisation is geared to deliver value to our customers. Please check pages 24 and 25 of our 2019 annual report for more information about our BRIGHT strategy.

Empowering Sustainable Decisions: Our BRIGHT Strategy

Products and services providedMTN Nigeria operates across six main business service lines, namely: voice, data, digital, financial technology services, wholesale and enterprise business. Our products and services are designed to deepen market access, improve productivity, drive operational efficiencies and deliver a consistent quality experience to our business customers. Our overarching goal is to remain the partner of choice in the delivery of bespoke technology solutions to the enterprise market.

MTN Nigeria’ssix main

service lines

Voice

Data

Digital

Financial Technology Services

Wholesale

Enterprise Business

1

2

3

4

5

6


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VoiceMTN Nigeria's all-inclusive voice service incorporates national, and international calls and are available for a wide spectrum of subscribers across different segments, ranging from high value to the mass market. We offer clearly defined tariff plans tailored to the needs of the three key segments of our society: high value, youth and mass. Beyond person-to-person voice call services, we offer the following additional voice-based services: Call forwarding; International call; Roaming; Call me back; and, Conference call.

MTN Nigeria offers prepaid and post-paid voice services to our customers based on their needs. Our prepaid services require the prepayment of a fee (connection and SIM card charges) in advance for a fixed amount of airtime and services. While for our post-paid services, the customer is billed monthly and includes a subscription charge depending on the plan which the customer subscribes to.

Data MTN Nigeria's data services include all data communication services using 2G, 3G, and 4G technologies, and other value-added services for mobile subscribers. Our mobile data service is focused on a mobile broadband offering over our 3G and 4G networks, which may be bundled with our voice service offerings. Mobile broadband service are available on prepaid and mobile data post-paid subscription package. Data services are increasingly important contributors to our mobile business, as digitisation accelerates rapidly in Nigeria.

Digital MTN Nigeria offers a variety of entertainment, information and lifestyle digital content solutions to customers. Our digital portfolio comprises of four key categories, namely: Music, Video, Gaming, and Infotainment and Lifestyle Services. The flagship digital service that offers time-based music streaming services to customers, MusicTime was launched in 2019. It enables customers to download and stream music from their mobile devices for a fixed subscription fee.

The MTN Video service allows customers to stream and download a wide range of local and international video contents and movies on their mobile devices. Through partnership with content owners and aggregators, the service offers rich v ideo contents cover ing enterta inment, documentary, drama and information and is supported by the extensive 3G and 4G data network to provide entertainment to MTN Nigeria's customers.

MTN Nigeria's gaming services provide a rich array of basic and premium rated games in collaboration with our ecosystem partners. MTN Nigeria offers regular promotions and application development contests to drive adoption and p e n e t ra t i o n a n d c o n t i n u e s to e x p l o re opportunities to improve our rich media services, expand our presence and market share. We seek to develop a compelling value proposition for consumers and enterprises alike, to grow our digital services and VAS business.

FintechMTN Nigeria operates as a Super-Agent through our subsidiary, Y’ello Digital Financial Services (YDFS) Limited, to build and manage an agent network that offers financial service products to both banked and unbanked customers. The services offered through the mobile money (MoMo) – agent network include Cash2Cash transfers, bill payments, airtime and data sales and bulk disbursements.

Enterprise and Wholesale ServicesMTN Niger ia provides mobi le and f ixed connectivity information and communication technology solutions and services to corporate, wholesale, SME and government entities in Nigeria, delivering end-to-end solutions and serving as the single point of contact for all their telecommunication needs. We offer a full suite of enterprise services, including corporate data solutions, connectivity, infrastructure, networking, unified communications, system security, internet of things (IoT) and cloud computing.

We leverage our mobile network operations which offer state-of-the-art national and international long-distance network infrastructure such as submarine cables , f ibre and microwave infrastructure, to provide connectivity services to our customers locally and internationally.


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MTN Nigeria enterprise services bring together technology, solutions development, business intelligence and customer management functions to enable our customers to achieve their business objectives. Our unique positioning as the only network operator that provides services across the information and communication technology value chain allows us to be our customers’ preferred end-to-end communications solutions provider. Our enterprise and wholesale services that are available to our customers comprise:Ÿ Enterprise and wholesale plans and bundles:

Post-paid tariff plans and bundle offerings tailored to meet the needs of our customers;

Ÿ Add-on services: Tariffs, data plans and smart

devices which strengthen our offerings and cater to the voice and data needs of our customers;

Ÿ Fixed connectivity solutions: VPN, IP/MPLS, dedicated internet, LAN/WAN, Wi-Fi and E1-PRI;

Ÿ Cloud and data hosting services: Cloud-based infrastructure, platforms and databases; and

Ÿ Mobile advertising: Offers certain MTN communications channels (SMS, USSD and notifications and other digital channels as advertising mediums for enterprises to serve and reach their customers through strategic (user) analytics.

Membership of Associations


Association of Licensed Telecommunications Operators of Nigeria (ALTON)

Association of Telecommunications Companies of Nigeria (ATCON)

International Telecommunications Union (ITU)

Manufacturing Association of Nigeria (MAN)

Nigeria Employers’ Consultative Association (NECA)

The E-Waste Producers Responsibility Organisation of Nigeria (EPRON)

The GSM Association (GSMA)

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At MTN Nigeria, we believe in making a difference in the l ives of the people we serve, the communities in which we operate and the environment that provides us with the needed resources to meet our business goals. To this effect, we have aligned our efforts with the UN-SDGs and are focused on contributing to the attainment of the agenda's goals and targets that correlate with our business objectives by 2030.

In achieving the objective of making lives BRIGHTer, we formed partnerships and actively collaborated with different stakeholder groups to identify and establish effective and sustainable initiatives to improve the lives of individuals and

the society at large, whilst significantly reducing potential negative impacts from our operations.

Our active collaborations and partnerships has enabled us invest in our communities, support local and global efforts aimed at preserving the environment, and create economic prosperity for all.

To give structure to our social impact efforts, we have developed a social impact framework, anchored along four strategic pillars which describe the way we view the operations of the business and inform the decisions we make. The four strategic pillars are:

What We Do

Connecting families and friends through voice and internet, ensuring they remain connected and have access to high-speed internet regardless of their locations.

InclusionCreating platforms for individuals and businesses to thrive and new possibilities for all, leveraging our assets.

Creating wealth for Nigerians and generating direct and indirect employment through value chain, thereby contributing significantly to the GDP of the nation.

Continue to strive for strong financial performance with high dividend pay-out to shareholders thus, highlighting the strong potential that exists within the Nigerian economy.

Empowerment/Enablement

Opportunities

Possibilities


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Inclusion

Connected over

68 million Nigerians to their aspirations

Connected over

16 million subscribers with their families and friends through MTN XtraTimeeach month

Provided over

100,000 customers

with access to clean, affordable and cost-efficient energy solutions through our Lumos mobile electricity solution

Created alternative payment channels

to over 500,000 active MoMo customers

Upgraded maternal 24

wards across six states (Niger, Sokoto, Cross River, Abia, Oyo, and Kaduna) and enhanced the capacity of critical medical personnel under the Maternal Ward Support Project (MWSP)

Alignment with Key UN SDGs:

Empowerment

Enabled over

4.3 billion rapid and expedient transactions via USSD

Alignment with key UN SDGs:

Connected 850+ large corporations,

100+ public sectors,

800,000+ and small businesses with greater reach and efficiency

Connected over

4,000 corporate branches and offices across FSI, FMCG, and oil and gas services

Over vehicles 12,000 (+3,500 corporates and +8,500 SMEs) subscribed to fleet and vehicle tracking services

Connected over

100 universities, polytechnics and colleges (private and public) to high capacityinternet services

Provided indirect employment to more

than 500,000 Nigerians through our supply chain network

MTN Nigeria serves as a Carrier of carriers to

over ISPs, 100 carriers and ICT resellers (providing

over km of 29,000 fibre optics backbone)

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Spent N2.68 trillion on capital expenditure from inception to December (2019: N208.3billion)

Paid over

N400 billion to local (Nigerian) partners, vendors, and suppliers

Provide a platform for

about 200,000 direct and indirect sales partners and agents

Paid N2.29 trillionin taxes to the government from inception to December 2019 (2019: N261.9 billion)

Awarded over

N2.1 billion in scholarships to 3,829 students since inception to 2019

Invested over N21.8 billion in over 852 projects, supporting 18.6 million people from inception till 2019

Achieved 60% reduction in paper and toner consumption through our green office initiatives

Offered

N50 billion airtime discounts to sales partners and agents


Opportunities

Possibilities

Paid a total of over

billion N161dividend in 2019 representing N7.92 kobo per share


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Awards Recogni�ons

&


As a leader in the telecom sector in Nigeria, MTN Nigeria is committed to enhancing human

relations, transforming lives, creating shared value, and making a difference in the

communities in which we operate. The awards and recognitions which we received in 2019

are testament to these commitments. We were awarded:

These awards and recognitions have helped to consolidate our credibility as a digital

enabler, proffering an array of solutions to our customers, businesses and governments.

They also attest to the hard work and commitment of our employees.

Most Valuable

Multinational Brand

in Nigeria by Top 50

Brands Nigeria

Most Valuable

Telecoms Brand in

Nigeria by Top 50

Brands Nigeria

HR Champion Award

– Ferdi Moolman,

CEO MTN Nigeria by

HR Magazine

Best Innovation for

Enterprise Service by

Nigeria Tech Innovation

& Telecom Awards

(NTITA) and Instinct

Wave and Association of

Telecom Companies of

Nigeria (ATCON)

Social Impact Award

by Nigeria Tech

Innovation & Telecom

Awards (NTITA) and

Instinct Wave and

Association of

Telecom Companies of

Nigeria (ATCON)

Telco Partner of the

Year by Nigerian

Inter-Bank

Settlement Scheme /

Central Bank of

Nigeria

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A Word from Our Chairman


‘‘Our sustainability priorities at the board level are hinged on our purpose to make lives BRIGHTER and our network is the basis for achieving these priorities. ’’

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Dear Reader,

It is with great pleasure that I welcome you to our maiden sustainability report – the MTN Nigeria 2019 Sustainability Report.

This Report is our first attempt at sharing our sustainability story with you by disclosing our performance on issues that are important to us and you. Sustainability at MTN Nigeria is about establishing and maintaining appropriate performance management and internal control systems that enable the creation of long-term economic value for our stakeholders, enable and expand digital access, contribute to a positive soc ia l impact, s ign i f i cant ly reduce the environmental impact of our business operations, and contribute to Nigeria's sustainable socio-economic development.

Our sustainability priorities at the board level are hinged on our purpose to make lives BRIGHTER and our network is the basis for achieving these priorities. Sustainability is embedded into our core business strategy and provides us with unique opportunities to promote ethical and responsible business and to address pertinent social, environmental, and economic challenges. These challenges are far-reaching and require unique solutions, one that we are keen on solving by deploying digital solutions.

As the leading mobile network operator driving digital inclusion in Nigeria, we believe that we have the responsibility to encourage an inclusive society; one where people can reach their full potential irrespective of caste and creed. This commitment is demonstrated in our continuous investment in the technologies, systems, talents, and processes that are required to help us achieve our collective goals.

Our listing on the Nigerian Stock Exchange, on the 16th of May 2019, is symbolic of our determination to remain a responsible business and provide opportunity for more Nigerian investors to participate in the MTN Nigeria investment opportunity.

Stakeholder value-centricAs we strive to maintain the highest quality of service in a bid to drive profitable growth and build long-term shareholder value, we will continue to

uphold global standards of corporate governance which are requisite to building an environment of trust, transparency and accountability, fostering long-term investment, supporting stronger growth and more inclusive society.

We will continue to focus on the governance structures and culture required to support and protect our business while ensuring effective stakeholder communication and engagement to build an effective relationship and gain different insights needed to improve decision-making.

Looking aheadWe stay committed to investing in our enterprise to accelerate our 4G network expansion, deepen population coverage and support the Federal Government's broadband initiative. We are excited about the possibilities that the transition to digital presents not only for our business, but for the growth and development of Nigeria.

We remain committed to the principles of international governance bodies like the United Nations Global Compact, the United Nations Sustainable Development Goals, and the Nigerian Stock Exchange's Sustainability Disclosure Guidelines. Our sustainability performance now and in the future will be guided by these frameworks.

The Board is confident that our Company will continue to deliver on the vision of being the biggest and most trusted provider of high-quality ICT services in Nigeria by maintaining high governance and regulatory standards that ensure we are in line with local and global best practice. Our strategy continues to help us drive positive impact. We are optimistic and we remain confident that, desp i te the cha l leng ing bus iness environment, we will continue to execute our strategy in a manner that will create shared value for all.

I wish to thank you on behalf of the Board for the confidence you have in us. Please enjoy reading.

Dr Ernest Ndukwe OFRChairmanMTN Nigeria Communications PLC


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Message from our CEO


‘‘This journey began right from the start of our operations in Nigeria, was built into our strategy, and has enabled us to positively impact the lives of millions of Nigerians through our unique products and services. ’’

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I am delighted to share the MTN Nigeria 2019 Sustainability Report with you, which outlines our sustainability performance and impacts. This Report – our premier publ ic ly avai lable compendium of our sustainability efforts and contributions to the goal of sustainable development – is built on our purpose to make lives BRIGHTER, and reflects our commitment to playing the important role of creating a digital society and enabling social connectivity through digitisation.

MTN Nigeria has been connecting people for 19 years, starting from when we made our first phone call at Maritime House, Apapa, in Lagos. As the leading mobile operator in Nigeria, we are proud to share our sustainability journey with you our dear stakeholders. This journey began right from the start of our operations in Nigeria, was built into our strategy, and has enabled us to positively impact the lives of millions of Nigerians through our unique products and services.

Sustainability is a responsible business approach that seeks to create long-term, shared value while protecting the environment and society in which it operates, and with the increasing impact of climate change, it behoves us to deploy technology that projects as minimal a negative impact as possible, as well as being a veritable tool for identifying the risks associated with climate change, while seizing the opportunities to solve myriads of the world's problems facing us today. To effectively address these problems and contribute to sustainable development, we have structured our operations in a manner that will enable us to achieve a superior yearly sustainabi l i ty performance.

Our sustainability performance is driven by strong leadership commitment, vision, purpose, and our invaluable, committed, resilient, and engaged

team – the MTNers – aka the � Family. Our 2019 sustainability theme: 'Good Together: Creating Shared Value for All' was chosen to emphasise this commitment and speaks to the active role that we are playing in creating and distributing value to all our stakeholders.

Inspired by our purpose and supported by our networks and technologies, we are enabling connections that matter between people, communities, and businesses, by utilising the power of digital technology responsibly and leveraging our resources, expertise and BRIGHT strategy to enable meaningful benefits for all of our stakeholders.

Our core reason for building a digital technology service is to enhance connectivity and customer experience and improve the lives of people. We are developing a sustainability strategy that will enable us to consolidate on our efforts to improve the lives of people, promote climate action by reducing our environmental footprints, and supporting climate-smart projects, and enable p ro s p e r i t y fo r a l l . T h i s s t ra te g y, w h e n operationalised, will help drive impact against the 17 UN-SDGs Agenda 2030 and 10 UNGC Principles.

As a responsible business that is advancing global best practice in sustainability, we are working to ensure that we foster corporate governance, ethics and integrity, anti-corruption practices, diversity and inclusion, human rights, labour, climate action, financial inclusion, responsible resource consumption, sustainable cities and communities, quality healthcare and education, and women and youth empowerment through our products, services, and Corporate Social Investment (CSI) initiatives.

Our CSI is driven by MTN Nigeria Foundation – the vehicle for our long-term, positive social impact. Achieving a sustainable world requires creating a net positive impact by running a business in a way that ensures that as much, if not more, is put back into the society, the environment, and the global economy than what is being taken out. This ambition of doing more good than harm to our world has seen us commit up to 1% of our profit after tax each year through the MTN Nigeria Foundation to supporting the various causes that a l ign wi th our bus iness through act ive partnerships with like-minded individuals, groups

‘‘Our 2019 sustainability theme: 'Good Together: Creating Shared Va l u e f o r A l l ' w a s c h o s e n t o emphasise this commitment and speaks to the active role that we are playing in creating and distributing value to all our stakeholders. ’’


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and organisations. The achievements recorded by the Foundation since inception to date are a clear demonstration of our resolve to positively impact the lives of the communities where we live, work, and serve and to contribute to national development. The Foundation has invested over N21.8 billion in 852 projects across the country and impacted 18.6 million lives.

As part of our economic contributions to Nigeria, MTN Nigeria has so far paid N2.29 trillion in taxes to the government, spent N2.68 trillion on capital expenditure to build critical infrastructures that support the development of technology needed to boost local economies, enabled over 1 billion rapid and expedient transactions via USSD, paid over N400 billion to local (Nigerian) partners, vendors, and suppliers, empowered about 200,000 sales partners and agents, and offered N50 billion airtime discounts to sales partners and agents. Our economic footprint is a strong enabler for the provision of social services.

Bridging the digital divideDigital services are the new engines of growth, and the digital economy is expanding at a rather fast rate. The growth of the digital economy and demand for digital services has seen us evolve from just providing traditional telecommunication services to a more strategic intent that seeks to enable digital platforms and advance mobile financial services. In this light, we have witnessed the expansion of our fintech business, especially since the roll-out of our Super-Agent service.

We are equally aware that we have a responsibility to protect digital human rights and ensure data privacy of all our customers. We believe in the rights of all people to data privacy and information security without interference and are committed to respecting and upholding these rights.

The � FamilyWe rely on the commitment of our dedicated employee-family and a vibrant management team – the � Family to deliver on our priorities.

I am grateful for the tremendous efforts and immense contributions of our highly motivated, engaged, hardworking � Family who work determinedly to connect people and businesses to endless opportunities and possibilities, by delivering quality products and services, putting our customers first at all times.

Beyond our staff, our commitment to operating responsibly is reflected in our policies, procedures, practices and in the systems that we have put in place to manage key risks associated with respecting human rights, promoting a safe and healthy workplace, and protecting our customers' data privacy.

I will confess that at the heart of our achievements, is an unshakable commitment and promise to create sustainable value for all our stakeholders now and in the future.

I will end this note by appreciating our team's commitment and dedication to enhancing customer experience and ensuring maximum customer satisfaction at all times. Your sacrifices will never go unnoticed. You are the best and I am always proud to work with you.

Thank you for your continued support.

Ferdinand MoolmanChief Executive OfficerMTN Nigeria Communications PLC


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Corporate Governance

MTN Nigeria Communications PLC is committed to corporate governance best practice. At MTN Nigeria, we understand that good corporate governance builds trust and predictability, maintains investors' confidence, ensures corporate success and economic growth, and forms an essential foundation for sustainable corporate success. Thus, we subject our operations to the highest standards of corporate governance.

The Board of Directors is responsible for the governance of MTN Nigeria Communications PLC and is accountable to shareholders for creating and delivering sustainable value. We conduct our affairs with transparency, accountability, prudence, fairness, and social responsibility, thereby seeking to balance the interests of all our stakeholders.


A FRAMEWORK FOR RESPONSIBLE OPERATIONSA FRAMEWORK FOR RESPONSIBLE OPERATIONSA FRAMEWORK FOR RESPONSIBLE OPERATIONS

‘ ‘ T h e B o a r d o f D i r e c t o r s i s responsible for the governance of MTN Nigeria Communications PLC and is accountable to shareholders f o r c r e a t i n g a n d d e l i v e r i n g sustainable value. ’’

It is the duty of the MTN Group Board to determine the Company's purpose and values, the strategy to achieve its purpose and to ensure that its values are implemented so that it remains a going concern.

As at 31st December 2019, the Board comprised of 14 members: one executive director, nine non-executive directors, and four independent non-executive directors; of which 12 are male and 2 are female. All members of the Board are selected on merit, based on their skills, expertise and experience across multiple sectors within and outside Nigeria.

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S/N Nationality Position Name

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2

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Dr. Ernest Ndukwe, OFR

Mr. Michael Ajukwu

Mr. Muhammad K. Ahmad, OON

Mr. Rhidwaan Gasant

Dr. Omobola Johnson

Mr. Abubakar B. Mahmoud SAN, OON

Mr. Andrew Alli

Mr. Jens Schulte-Bockum

Mr. Karl Toriola

Mr. Paul Norman

Mr. Ralph Mupita

*Mr. Rob Shuter

Mrs. Ifueko M Omoigui Okauru, MFR

Mr. Ferdinand Moolman

Nigerian

Nigerian

Nigerian

South African

Nigerian

Nigerian

Nigerian

German

Nigerian

South African

South African

South African

Nigerian

South African

Chairman, Independent Non-ExecutiveDirector

Independent Non-Executive Director



Non-Executive Director









Managing Director/CEO

Table 1: MTN Nigeria Board of Directors

The Board ensures that procedures and practices are in place which protects the Company's assets and reputation. The Board carries out its oversight responsibilities through its committees, with clearly defined terms of reference, setting out their roles, responsibilities, functions and scope of authority.

The Board currently has four standing committees n a m e l y ; B o a r d A u d i t C o m m i t t e e ; R i s k Management and Compliance Committee; Remuneration, Human Resources Social and Ethics Committee; and Nominat ion and Governance Committee. The committees make recommendations to the Board, which has the ultimate responsibility for decision-making. In certain cases the Board delegates approval mandates to its committees. The Board sets up ad-

hoc committees as the need arises, to address specific assignments as may be deemed necessary.

The Chairman of the Board provides leadership and is responsible for the overall operation and governance of the Board. He manages the business of the Board and sets its agenda in consultation with the Chief Executive Officer and the Company Secretary, with contributions from other board members. The Chairman also ensures that agendas strike the right balance between operational performance and strategic matters. In so doing, he ensures that board meetings are properly conducted and that the Board is effective and functions cohesively.

The Chairman plays a leading role in ensuring the Board and its committees are composed of the relevant skills, competencies and experience. The Chairman facilitates and encourages active engagement of directors by drawing on their skills, knowledge and experience. The positions of the Chairman and Chief Executive Officer are separate and held by different individuals in line with Section 5.1(b) of the SEC Code. The Chief Executive Officer is responsible for the execution of strategy and the day-to-day management of MTN Nigeria, supported by the Executive Leadership Team.


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*Mr. Rob Shuter - resigned effective September 1, 2020

Mr. Modupe Kadri was appointed Executive Director/CFO effective March 1, 2020

‘‘The Board currently has four standing committees namely; Board Audit Committee; Risk Management a n d C o m p l i a n c e C o m m i t t e e ; Remuneration, Human Resources Social and Ethics Committee; and N o m i n a t i o n a n d G o v e r n a n c e Committee. ’’

Compliance At MTN Nigeria, we consider compliance with all ethical requirements, as well as applicable legal and regulatory requirements, fundamental to our business sustainability and ensure that we conduct business in an ethically responsible manner. To further demonstrate our commitment to being a responsible corporate citizen, we ensure compliance with the following Codes of Corporate Governance and Listing Standards:

I. The Code of Corporate Governance for PublicCompanies in Nigeria as issued by theSecurities and Exchange Commission 2011

II. The Nigerian Communications CommissionCode of Corporate Governance for theTelecommunications Industry 2016

III. The Nigerian Code of Corporate Governance2018

IV. The Post Listing Rules of the Nigerian StockExchange.

Our Chief Risk and Compliance Officer monitors compl iance wi th appl icab le leg is lat ion , regulations and codes of corporate governance. The Chief Risk and Compliance Officer and the Company Secretary brief the Nomination and Governance Committee, as well as the Board on corporate governance compliance from time to time.

Ethics and IntegrityWe consistently demonstrate sound moral and ethical procedures in our day-to-day business operations and strive to balance the ever-evolving digital technology with responsible application to maintain the trust of our stakeholders and the public. Our philosophy is to conduct our affairs with uncompromising honesty, integrity, diligence and professionalism and to be recognised for these qualities by all our stakeholders.

We are guided by our ethics-related policies that help drive ethical culture, including our Code of Ethics, MTN Nigeria Conduct Passport, Conflict of Interest Policy, Whistle blowing Policy, Anti Bribery and Corruption Policy, Anti-Fraud and Zero Tolerance Policy, and Gift, Entertainment and Ho s p i ta l i t y Po l i c y. We h a ve a n e t h i c a l responsibility to uphold the highest degree of

integrity and remain steadfast in our efforts to sustain a strong ethical culture within our business.

Our approachThe Ethics Management Committee is tasked with t h e r e s p o n s i b i l i t y o f p r o m o t i n g a n d institutionalising ethical compliance in line with MTN Nigeria's values (Leadership, Integrity, Relationship, Innovation and Can do). The Compliance and Ethics Team drives and coordinates the day-to-day ethics management functions which consist:Ÿ Promoting an ethical culture based on MTN's

Code of Ethics, shared values and vitalbehaviours in the interest of all stakeholders;

Ÿ Disseminating and communicating corporateethics statements, policies and supportingpublications to ensure employees' awareness;

Ÿ Conducting annual and periodic training forstaff on ethics-related policies such as Conflictof Interest, Whistleblowing, etc., and otherrelated issues/topics such as:

Ethical AwarenessEthical CourageEthical Behaviour

Ÿ Ensuring third parties’ understanding andescalating with MTN Nigeria's ethical thrust.

Key ethics management reports and publications in MTN Nigeria include the:Ÿ Quarterly Report to the Board;Ÿ Quarterly Ethics Management Progress Report

to MTN Group;Ÿ Monthly Report to the Governance Committee

in MTN Nigeria;Ÿ Monthly ethics publications: The Straight

Shooter, What's and Why's, and Case Studies.

MTN Nigeria promotes sound ethical behaviour through a series of internal campaigns which are launched to create awareness such as ''The Ethics Week''. Ethics Week provides a viable platform for inculcating sound ethical behaviour in our employees.

A l s o , a d e d i c a te d e m a i l , C o m p l i a n c e & Eth [email protected], ex ists where employees report concern and make enquiries for guidance.


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Anti-bribery and CorruptionMTN Nigeria has zero-tolerance for unethical business practices such as bribery or corruption and communicates a strong stance against bribery and corruption to all employees and other external stakeholders with whom we have business relationships. As a responsible corporate citizen, we have been signed on to the United Nations Global Compact (UNGC) since 2006. The Global Compact Network is an Initiative of the United Nations which aims to advance responsible corporate citizenship so that businesses can be part of the solution to the challenges of globalisation through a network of global partnerships between the private sector and other social sectors. The United Nations Convention against Corruption is one of the Compact's 10 principles under 4 headings: Human Rights, Labour, the Environment and Anti-corruption.

MTN Nigeria embraces, supports and enacts, within its sphere of influence, a set of core values in the areas of human rights, labour standards, the environment, and anti-corruption in compliance with the Anti- Corruption Principle 10 which states that: “Businesses should work against all forms of corruption, including extortion and bribery”.

To promote the vision of zero tolerance for corruption, we create awareness on the contents of the principles via ethics-driven campaigns on an ongoing basis using pop-ups and posters. We organised 'The Ethics Week', where we look our employees through the GC (Global Compact) principles and the Convention for Business Integrity (CBI) charter and advocate for employees to inculcate them. To further enhance employee knowledge and involvement in promoting anti-corruption, we conduct training on ethics for all our employees (old and new) annually, after which every employee is required to complete an annual Conflict of Interest Declaration (COI). We also publish a Supplier Code of Conduct, which defines minimum standards that the Company's suppliers, subcontractors and their employees must respect and adhere to when conducting business with MTN.

Conflicts of interest To prevent scandals that can negatively affect our reputat ion, the Board maintains robust procedures to ensure that related party

transactions and potential conflicts of interest are identified, disclosed and managed. These procedures include the declaration of interests in other businesses by Directors on appointment to the Board. Directors are, on an ongoing basis, required to declare their interests and bring such declaration to the attention of the Board. Where it is identified that a related-party relationship exists, the Board agrees on specific additional procedures to ensure the effective management of potential conflicts of interest.

The Board also receives a quarterly Related-Party Transaction Report through the Audit Committee. A summary of the related-party transactions during the year ended 31st December 2019 is disclosed on pages 152 to 157 of our Annual Report.

Whistle blowingMTN Nigeria has a whistle-blowing procedure that ensures anonymity for whistle-blowers. We also have a direct link on our website, provided for whistleblowing. Internally, we have a direct link on our intranet page for the dissemination of information, to enable members of staff report identified breaches. Reported breaches are investigated and there is a formal disciplinary procedure that is followed to address identified breaches. Sanctions are applied as necessary where cases of breaches are established.

Reports of violations or potential violations, ethically questionable behaviour by directors or employees may be reported by calling the MTN Tip-offs anonymous line +2348031230141 (toll-free) and/ or MTN Internal Fraud Hotline (+2348032005500) or by sending an email to a n o n y m o u s @ t i p - o f f s . n e t o r [email protected]. Anonymous reports may also be made via www.tip-offs.com.

Human Rights Respect for human rights, including digital rights, is embedded throughout our operations and is critical to our long-term success as a business. We are deeply committed to respecting and protecting the rights of all people using our services and resources, while partnering critical stakeholders where possible.


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We understand that human rights are basic rights and freedoms that belong to everyone based on shared values that are protected by law, including the right to communicate, access and share information freely and responsibly and to enjoy data and digital communications privacy and security.

MTN Nigeria believes in the rights of all people using digital communications to freely and responsibly communicate and share information and opinions and to enjoy privacy and information security without interference, and we are committed to respecting and protecting the rights of people in all the jurisdictions in which we operate.

As a provider of vital communication services, we carefully weigh issues affecting human rights, data privacy, and information security through our business, (such as the control of information and communication technologies), against our responsibility to provide seamless communication and connection to our customers.

Our obligation to respect human rights has enabled us to refrain from interfering with or preventing the enjoyment of such rights and to protect people against human rights abuses.

Guided by our policy, principles and due diligence framework, we ensure respect for the digital rights of our customers in line with global best practices, while ensuring that we comply with local and international frameworks, principles and legal obligations on human rights such as the UNGC. When confronted with human rights issues, we intuitively explore a wide array of alternatives, including discontinuation of such endeavours or outright refusal to grant such requests, unless when assessed to be of much more benefit to our stakeholders or in the interest and wellbeing of the public than the risks it portends, and seek to ameliorate the impacts of such infringements where possible.

To further enshrine human rights in our business, 100% of our security staff have been trained on the Voluntary Principles for Security and Human Rights (VPSHR) and MTN Nigeria General Security Administration Policy, processes and procedures. Our security personnel adopt the VPSHR standards in conducting a comprehensive human rights risk assessment of their engagement with public and private security providers, to ensure human rights are respected. This training requirement is also extended to the third-party Intervention Personnel (IP) that provide response services to MTN Nigeria.


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MTN Group Digital Human Rights Due Diligence Framework

Receive – Continuous risk assessments are conducted, before any request. Request validation is conducted, as well as determination of urgency and impact of request

Assess – Request assessment to confirm the request is official, from a legally authorised body, is compliant with laws and licence terms, implications on rights and human lives as well as other factors

Action – Explore and act upon all possible options (seek request amendment, set aside, reject where possible, partially comply and as last resort, comply with request)

Provide remedies where relevant, monitor request to ensure compliance and provide updates to relevant stakeholders

01

02

03

04

Security One of the most important roles of the government is the protection of lives and property from internal and external threats. To this end, we collaborate with state securi ty agents by providing communications services and other support, and ensure that we comply with subscriber KYC requirements. We supported state security through:Ÿ Data/voice service: MTN Nigeria is highly rated

in terms of quality data, voice and internetservices. This has served the state securityagency to a significant extent, in terms of

intelligence gathering, investigation, and crime prevention and resolution;

Ÿ Logistics support: We have donated 30 securityoperational vehicles to government securityagencies since 2015. This has ensured efficientsecurity patrol, and enhanced the responsetime to crime;

Ÿ Security liaison: MTN Nigeria’s security teamprovide insights and contributes to nationalsecurity through effective collaboration andpartnership with state security agencies.


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Managing Risks M T N N i ge r i a m a n a ge s r i s ks to re d u c e uncertainties, improve business culture, better manage digital risk, and ensure a more efficient and cost-effective way of running the business. We have a risk management process dedicated to identifying risks within our business and developing procedures to mitigate or eliminate potential issues. At MTN Nigeria, we believe that our strategy – a risk-balanced and compliance-driven culture – is essential to the sustainable achievement of our strategic goals.

The key objective of our Enterprise Risk Management Framework is identifying and evaluating potential events, which may impact our ability to achieve our objectives in line with our strategy, risk appetite and risk preferences. This is reflected in our corporate governance principles and structures, policy direction, processes and procedures , s tandards o f conduct and management systems.

Our Enterprise Risk Management activities ensures that the following risk management principles are embedded in our organisational culture: Ÿ Value creation and protection; Ÿ R i s k m a n a g e m e n t i n te g ra t i o n i n a l l

organisational processes ;Ÿ Risk management embedded in decision-

making ;Ÿ Systematic, structured and timely risk

management ;Ÿ Risk management based on the best available

information ;Ÿ Risk management tailored to business needs

Consideration of human and cultural factors;Ÿ Transparent and inclusive risk management;Ÿ Dynamism, iteration and responsiveness to

change;Ÿ Risk ownership and accountability;Ÿ Risk management that facilitates continual

improvement of the organisation.

These principles align with management's mandate and commitment to managing risk during the design, implementation, monitoring and continuous improvement of processes, products and services.

The highest governance body is the Board of Directors which has a sub-committee (i.e., the Risk and Compliance Committee) which is specifically tasked with performing oversight roles regarding risk management within the business. The Risk and Compliance Division reports to and meets with this Committee every quarter to evaluate a broad spectrum of risk-related issues covering risk management, business continuity, national security, insurance, and regulatory compliance. The Committee, in turn, reports to the Board of Directors on these matters.

MTN Nigeria has a risk escalation and acceptance policy which specifies the nature and severity of risks/concerns to be accepted or escalated, timelines for escalations/acceptances, timelines for resolution actions, and approval/decision authorities required depending on the level of the risk. These escalations and acceptances are tracked on a monthly and quarterly basis for reporting to the Group's Risk and Compliance Division and MTN Nigeria Board, respectively.

In addition to this policy, we have also recently approved a risk incident communication process for risk incidents that impact key parameters such as annual revenues, relative NPS, and customer base, etc. The process also specifies the executives to be informed and actions to be taken. We have established risk preferences and risk appetites which guide decisions relating to the nature and level of risk the Company is willing to undertake in pursuit of its defined objectives. Based on this, the Company may choose to:Ÿ Tolerate the risk by accepting it and conducting

periodic checks to ensure that the risk levels remain within acceptable limits;

Ÿ Treat the risk by implementing control to either reduce the likelihood of the risk occurring or reduce its impact if it occurs;

Ÿ Transfer the risk by taking out an insurance policy, buying derivatives, or outsourcing it to third parties;

Ÿ Terminate the risk by discontinuing a process, line of business, or product to eliminate the risk.


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The Risk and Compliance ivision regularly Dcommunicates critical concerns to the Board through a dashboard containing the top risk issues in the company. These issues are classified into top ten and next five. The ivision also reports Don new risk escalations and acceptances as well as provid updates on those previously reported esuntil closure.

Our Risk Management process ensures the appropriate ownership of risk and accountability for risk management by all stakeholders in the value chain whilst ensuring collaboration between risk management and process owners across the Company, although, the governance of risk management is a responsibility of the Board. However, management and staff play a critical role in supporting the Board in achieving its risk management objectives.

Enhancing Health and Safety in Our WorkplaceAt MTN Nigeria, we consider safety to be extremely important in our operations. Thus, ensuring our employees safety and wellbeing is one of our most fundamental responsibilities. As an industry leader in the telecommunications and ICT space and an employer of choice, we place a premium on the health and safety of all our personnel and the communities where we operate. We ensure that all our employees are medically fit and remain so throughout their employment. This includes maintaining insurance against any liability or impairment to health that may occur in the course of work.

In partnership with our health service providers, our employees and approved dependants have access to excellent and uninterrupted medical care through a network of hospitals which handle all routine medicals and medical emergencies. Proactive health assessments and monitoring of all our employees are routinely done to assure the continued fitness of our employees. Best practice Employee Assistance Programmes (EAP) are deployed as required and our Occupational Health and Safety Management (OHSM) system enables us to methodically plan and implement processes aimed at promoting the health and wellbeing of our employees.

Our Occupational Health and Safety Committee (OHSC) serves as the forum that brings our internal stakeholders under one responsibility system to enable discussions and actions to prevent employee health and safety issues or to address significant or recurring issues. The Committee consists of representatives from H u m a n Re s o u rc e s , S a fe t y, He a l t h a n d Environment (SHE), Insurance, Faci l i t ies Management, Security and other department, etc. who meet regularly to deal with health and safety-related issues.

MTN Nigeria has an Employee Council (EC) which deals with matters that affect the health, safety and welfare of employees. The EC provides a platform for interface between management and workers on all matters concerning the health, safety, and welfare of employees and enhances significant cooperation among all parts of the workforce toward solving health and safety problems.

Our Occupational Health and Safety Management (OHSM) framework is presently being reviewed. The review will cover the Committee composition to include workers' representation. The table below shows the injury types and frequency for 2019.

‘‘We ensure that all our employees are medically fit and remain so throughout their employment. This includes maintaining insurance against any liability or impairment to health that may occur in the course of work. ’’


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Our Employee Council is working to prevent future workplace accidents through continuous education, review of our safety systems, and consistent communication. There was no reported incidence of non-compliance with regulations resulting in a fine or penalty, or non-compliance with regulation resulting in a warning, or non-compliance with voluntary codes.

There was no instance of regulatory sanction concerning the health and safety impacts of products and services in the year under review. We did not record/ identify any non-compliance with regulations and/ or voluntary codes. We have systems in place and take proactive steps to ensure that we comply with applicable laws, regulations and guidelines and all relevant voluntary codes. MTN Nigeria recorded zero work-related fatality in 2019.

There is a process in place to manage and respond to serious medical emergencies. Our medical team is manned by professional and qualified medical personnel and supported by peer educators and emergency responders who are on standby to respond to any serious medical emergency or diseases.

Since the outbreak of the deadly coronavirus, a pandemic preparedness plan has been put in place which stipulates responsive actions to be taken and delineates responsibilities amongst internal s takeholders to ensure proper intervention and mitigation in the event of any serious disease in the workplace.

Type of injury Frequency Staff category

MTN Nigeria employee

Armed robbery incident involving a female staff in Lagos region. Staff sustained a head injury

1

Road transport accident involving a male staff in Lagos region. Staff sustained a fracture

Contagion disease cases involving two MTN Nigeria male staff which resulted in work absence

Contractor

personnel

Work-related (WR) contractor personnel minor injuries

Work-related (WR) contractor personnel major injuries

Third-party Work-related (WR) third- party minor injuries

Work-related (WR) third-party Major injuries

Work-related (WR) third-party fatal injuries

Total reported cases of incidence in 2019

1

2

9

1

4

5

3

26

Table 2: MTN Nigeria work-related injury statistics


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As a communication and digital enabler, we are aware of the responsibility and critical role that we play in driving sustainability and contributing to the sustainable social, environmental and economic development of Nigeria. In this regard, we are striving to make sustainability a key consideration and component of all our business processes, employees' everyday lives, and the lives of the people in all the communities where we operate.

At MTN Nigeria, we are currently working to develop our Corporate Responsibility and Sustainability (CRS) Strategy. Our decision to develop a CRS strategy is a demonstration of our strong commitment to improve our sustainability performance and ensure that sustainability is fully integrated into our operations and in our products.Guided by our Group’s sustainability vision to

protect and create shared value for MTN Group and our stakeholders through responsible environmental and social practices, our sustainability approach is categorised into three pillars – Sustainable Economic Value, Eco-responsibility, and Sustainable Societies.

Guided by our stakeholder engagement report, deta i led mater ia l i ty assessment, g lobal sustainability trends, and the significance of our economic, social, and environmental impacts, we have prioritised the material issues that have the most significant impact on our business and stakeholders, by executing our BRIGHT strategy to susta in va lue for MTN Niger ia and our stakeholders responsibly and sustainably, we continue to build our business sustainably.

OUR SUSTAINABILITY APPROACH


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Stakeholder EngagementStakeholder engagement is the process by which we communicate and build mutually beneficial relationships with our most critical partners to better understand what they want, why and when they want it, how engaged they are and how our plans and actions affect their goals.

At MTN Nigeria, we ensure proactive and meaningful engagement because we understand that effective engagement helps translate stakeholder needs into organisational goals and creates the basis for effect ive strategy development and investment in meaningful outcomes. Our stakeholders include:1. Government - Regulators and Policy Makers

(Ministries, Departments and Agencies (MDAs), State Governments, National and State Assemblies)

2. Subscribers/Customers 3. Civil Society 4. Media 5. Trade Partners 6. Suppliers and Vendors 7. Organised Business 8. Mobile Industry 9. Investment Community 10. Equity Partners.

Engagement approachTo identify our key stakeholders, we conducted a s i tuat ional analysis (STEEPLE – Social ,

Technological, Economic, Environmental, Political, Legal and Ethical) to examine the external factors affecting the growth and performance of the Company. This enabled us to get the feedback needed to ensure that our BRIGHT strategy is successfully executed.Three major factors determine our selection of stakeholders to engage:Ÿ Stakeholders that may be affected by our

decisions and actions;Ÿ Stakeholders that may inf luence the

implementation of our decisions and actions; Ÿ Stakeholders whose decisions and actions may

affect our activities, decisions and actions.

Our stakeholder engagement approach involves the following process:Ÿ Planning;Ÿ Execution;Ÿ Reporting;Ÿ Monitoring and Evaluation.

The frequency of engagement is determined by the need to inform stakeholders of developments in our business, solicit their valued input or feedback, and resolve issues and potential chal lenges in our re lat ionship with our stakeholders. Our stakeholders are our community, and we keep them engaged, happy and satisfied through targeted and thoughtful experiences. No engagement was undertaken as part of this report preparation process.


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Table 3: Showing MTN Nigeria stakeholder engagement grid

Stakeholder engagement grid

Our responseIssues raisedStakeholder

Government Ÿ State securityŸ Socio-economic developmentŸ Digital human rights issues and

national data sovereignty

Ÿ We promote state security by complying with subscriber KYC requirements. We also provide communication and logistics support to security agencies.

Ÿ MTN Nigeria has made significant investment through our CSI initiatives to support the socio-econmic development of Nigeria. MTN Foundation focuses on youth empowerment, arts and culture, maternal and child health and national priority.

Ÿ We are aware of our responsibility to ensure digital human rights and national data sovereignty. We are guided by the UN Guiding Principles for Business and Human Rights Framework and we continuously work with our stakeholders to reduce digital human rights risks and impacts, while enhancing information security and data privacy.

Ÿ Quality of serviceŸ Financial inclusionŸ Tax compliance and other

support to meet fiscal targets

Ÿ We have continued to demonstrate our commitment to the delivery of superior products and services and enhanced customer experience by constantly improving on our processes and service offerings.

Ÿ MTN Nigeria embarked on numerous financial inclusion initiatives in 2019. Please see page 56 (Mobile financial services) for more information.

Ÿ We are a tax compliant business. Since inception, we have paid N2.29 trillion in taxes to the government; taxes paid in 2019 alone was N261.9 billion.

Regulators and policy makers

Ÿ Community impact and youth empowerment

Ÿ Cultural sensitivity, inclusion and diversity

Ÿ We embarked on numerous community projects in 2019. Please read about our Corporate Social Investment on page 33 and Building Resilient Societies on page 61 for information on how we address these issues.

Civil society

Ÿ Transparent billingŸ Affordability of communication

servicesŸ Issue resolutionŸ Information security and data

privacy

Ÿ We have a transparent billing system and we offer quality services at significantly affordable prices.

Ÿ Our customer service teams ensure prompt response to enquiries bordering on our products and services.

Ÿ Our operations and processes are guided by our policies and procedures which are based on the UN Guiding Principles for Business and Human Rights Framework and we continuously work with our stakeholders to reduce digital human rights risks and impacts, while enhancing information security and data privacy.

Subscribers/customers

Media Ÿ Access to information Ÿ We provide accurate, reliable and timely information in order to keep our stakeholders and the general public abreast of developments at MTN Nigeria. Over the years, we have maintained a mutually beneficial relationship with the media in this regard.

Ÿ Competitive commission payoutŸ Sales expectation from MTNŸ Regulatory compliance on

obligations for KYC

Ÿ We have put in place a process that facilitates effective communication with our trade partners. This enables us to understand their expectations, address them, while ensuring that our commission payout is competitive.

Ÿ We provide the required resources for the trade partners to meet the KYC requirements. This is also monitored to ensure compliance.

Trade partners


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Ÿ Regulatory policy and requirements

Ÿ Cost of doing business in Nigeria

Ÿ Localisation/Local content

Ÿ We abide by all regulatory requirements and are required to ensure that all our vendors do the same to foster integrity and ethical behaviour throughout our supply chain. We engage our vendors regularly and provide support where necessary.

Ÿ We have implemented a systematic cost management initiative to ensure efficient operations, and our supply chain process supports local content .

Ÿ MTN Nigeria has 1,874 permanent employees and 1,912 third party employees. Over 99% of our employees are Nigerian nationals.

Ÿ Opportunity for self-development and career growth

Ÿ Reward and recognition

Ÿ Annually, we invest in employee capacity-developing programmes and provide different platforms for self-development and career growth. Please read page 65 (Improving employee knowledge and competence) for more information about growth opportunities reward and recognition.

Vendors

MTNers

Ÿ Corporate governance and ethics

Ÿ Industry competition, regulation, stability

Ÿ We imbibe corporate governance best practices and fully subject our operations to good governance approaches as a way of building trust and maintaining investors' confidence.

Ÿ The regulators provide a level playing ground for all operators and we see huge opportunities for growth.

Organised business

Ÿ Multiple taxation/regulation and public policy

Ÿ Capacity building in ICT

Ÿ We will continue to engage the relevant stakeholders to promote policies that favour the development of the industry.

Ÿ We have initiated and sponsored different projects to build the capacity of youth in ICT development. You can read about our Youth Empowerment Initiatives on page 34.

Mobile industry

Ÿ Access to accurate informationŸ Business performance

Ÿ We provide quarterly updates on our business performance and corporate actions to our shareholders and the investment community. This is achieved through various platforms including our website, the Nigerian Stock Exchange issuer portal and newspapers. We also hold investor fora and quarterly conference calls to facilitate a two-communication with the investment community.

Ÿ Our dedicated investor relations email address serves as a channel through which we receive and respond to enquires.

Ÿ MTN Nigeria has a good track record of dividend payment to shareholders.

Investment communityand equitypartners


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Sustainability Priorities

Materiality or material topics determination and assessment is pivotal to our sustainability reporting because it demonstrates that we have analysed, understood, and prioritised the social and environmental issues that present sources of risks and opportunities for us and our stakeholders .

Our approach toward determining our material topics consists of identifying, analysing, and prioritising:

Feedback from our internal and external stakeholders, global and local trends, our unique operating context and contributions from sustainability professionals was infused into our materiality determination process and enabled us to understand which areas to focus our efforts and resources. A list of our material topics and ranking by level of significance to the business and stakeholders is shown below.

The priority interests and

expectations of our stakeholders

Our top risks and opportunities

The context in which we operate

Other local and international

frameworks that we are signatories to

Issues that can have a significant effect on

our ability to create value for the short, medium and long-

term


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2019 Materiality Matrix

Figure 1: MTN Nigeria's materiality matrix


1. State security

2. Socio-economic development

6. Digital human rights issues and national data sovereignty

9. Investor and business confidence

7. Financial inclusion

10 . Competitive commission pay-out

11. Transparent billing

12. Affordability of communication services

13. Opportunity for self-development and career growth5. Regulatory compliance

14. Information on long-term growth prospects

Top Matters

19. Conditions of basic employment with their employers - for contractors

18. Capacity building in ICT

16. Cultural sensitivity, inclusion and diversity

17. Multiple taxation/impact of regulation

15. Business performance (profit, loss, revenue, liquidity, assets etc.)

Moderate Matters

24. Issue resolution

23. Accessibility and transparency of leadership

25. Industry competition, regulation, stability

20. Inclusive decision-making

3. Quality of service Socio-economic impact of mobile enterprises

4. Socio-economic impact of mobile of mobile enterprises

8. Reward and recognition

21. Environmental degradation

22. Responsible corporate citizen

Least Matters

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Social impact through the lens of CSI has evolved from a pure public relations focus to a more strategic intent to create shared value across the board. At MTN Nigeria, we tie the success of our business to the wellbeing and development of the communities where we live and work as we seek to create shared value and prosperity for all.

Th is i s why we are constant ly seek ing opportunities to make positive and sustainable impact through var ious human-centred

initiatives. Our 2019 CSI activities and impacts were driven by MTN Nigeria Foundation.

MTN Nigeria Foundation was incorporated in 2004 to drive the various CSI initiatives of MTN Nigeria The Foundation is funded with 1% of MTN Nigeria's Profit after Tax (PAT) as its main source of project funding. Since inception, the Foundation has spent over N21.8 billion in 852 people-centred projects across the 36 states and the FCT, and impacted 18.6 million lives.

Through the Foundation, we have achieved significant impact and sustainability of our projects in our host communities. Some of our 2019 sustainability initiatives and impacts cut across Youth Empowerment, Health, Education, Infrastructural Development, and Arts and Culture.


‘‘Since inception, the Foundation has spent over N21.8 billion in 852 people-centred projects across the 36 states and the FCT, and impacted 18.6 million lives. ’’

Corporate Social Investment (CSI):

N

N22 billion 820 people-centred projects

36 states and the FCT

18.6 millionlives

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Youth empowermentWe recognise that the future lies in the hands of our youth and that the youth have a significant role to play in sustainable socio-economic development and nation-building. This is why at MTN Nigeria, we encourage and support the youth to gain the ability and authority to take charge of their lives. We do this by supporting their ambitions and providing them with access to critical resources needed to transform their consciousness, make informed decisions, and implement change in their lives and the lives of other people.

MTN Foundation ICT and Business Skills Training ProgrammeThe MTN Foundation ICT and Business Skills training targets building the capacity of young people between the ages of 18 to 35 in ICT, in order t o e n h a n c e t h e i r e m p l o y a b i l i t y a n d entrepreneurial capabilities. The two-day training involved lectures and practical group activities and required participants to review a case study on 'How to leverage technology for businesses’ growth'. Participants were from a cross-section of the working class, business owners, and potential entrepreneurs. The training is implemented in partnership with MTN Nigeria Ecosystem Partners – Oracle Nigeria, Google, International Business Machines (IBM), KPMG and Digital Bridge Institute (DBI).

The training further involves stakeholder engagement sess ions wi th senior state government officials, traditional leaders, representatives of partner NGOs, and others, and has continued to support the government's efforts towards promoting sustainable socio-economic development in Nigeria. The Foundation collaborates with female-centric NGO's that promote women entrepreneurship, in order to ensure the participation of young female entrepreneurs. These NGOs include SME100 Africa and Noble Teens Africa.

The initiative which started in 2018, and is currently in its third phase, has trained 1,933 young people across five states - Oyo, Kano, Imo, Nasarawa, and Rivers.

Through the MTN Foundation (MTNF), we provide various capacity building initiatives for the youth of Nigeria. Our capacity-building initiatives are focused on enhancing entrepreneurial, academic, and digital literacy skills needed to facilitate youth e m p l o y m e n t a n d t h e s o c i o - e c o n o m i c development of our communities across Nigeria.


Picture 1: MTN Scholarship Scheme Award Ceremony & Alumni Induction in Owerri, Imo State

Picture 2: � Care Project Support

Picture 3: MTN Scholarship Scheme Employability Workshop

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In 2019, our 75 scholarship alumni completed the four-week online and mandatory four-day classroom training on a tailored curriculum c o v e r i n g : c u s t o m e r s e r v i c e , f i n a n c i a l management, marketing management, and development of a business plan. The business plan pitch and award of the loans in the form of equipment provision will be completed in 2020.

The elements of the project involve:

E n t r e p r e n e u r i a l skills training for 75 g r a d u a t e s – mandatory 4-week online and 4-day classroom training

D e v e l o p m e n t and presentation o f b a n k a b l e business plans

Provision of small business loans to 50 recipients at the rate of N2mi l l ion per p e r s o n . T h e a m o u n t repayable is the loan amount less 10% grant plus 5% interest rate spread over 36 months and a six- month moratorium

P r o v i s i o n o f business support services

Participation of s u c c e s s f u l entrepreneurs at M T N N i g e r i a -sponsored SME s e m i n a r s & conferences

N

N

MTN Foundation Youth Entrepreneurship Development Programme (MTNF YEDP)The MTNF YEDP was set up to enhance the entrepreneurial skills of 75 MTN Scholars Alumni (youth who are past rec ip ients of MTN s c h o l a r s h i p s ) . T h e i n i t i a t i v e i n v o l v e s entrepreneurial skills training delivered by the Enterprise Development Center (EDC) of Pan-

Atlantic University. 50 most outstanding participants during the online and classroom training, who demonstrate a keen interest in developing their entrepreneurial skills and are willing to be self-employed, will be granted loans of up to N2 million. The Foundation also collaborates with the Bank of Industry (BOI) for managing the loan disbursement.


Picture 1: MTN Scholarship Scheme Employability Workshop in Lagos State

Picture 2: MTN Scholarship Award Ceremony & Alumni Induction in Lagos State

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One of our key enablement programmes is the tech ecosystem partnership, where we engage the entire ecosystem, from start-ups to large corporates. We are also working with incubators and accelerators to facilitate the development and deployment of innovative and sustainable solutions. Our key achievements in 2019 include:

Development of mobile insurance products (mobile insurance and pensions for the informal sector) , in partnership wi th commercial banks.

2019 � Care Hackathon: � Care Hackathon is a part of the larger � Care event, designed to produce technological solutions that address up to five of the United Nation's Development Program's Sustainable Development Goals.

Supporting Nigeria's tech ecosystem

The MTN DML is a mobile app that provides academic and entrepreneurial content from world-renowned sources to everyone, especially youth and budding entrepreneurs, via internet-enabled mobile devices at no cost to the user. The

DML App can be downloaded via Google Play Store and the App Store for Android and IOS users, respectively. So far, over 3,000 users have accessed the app.

Development of Mobile Insurance Products : Mobile insurance and pensions for the informal sector, in partnership with commercial banks.

2019 � Care Hackathon: � Care Hackathon is a part of the larger � Care event, designed to produce technological solutions that address up to five of the United Nation's Development Program's Sustainable Development Goals.

MTN ARDIC Program: The MTN Academic Research & Development Innovation Challenge (MTN ARDIC) is a partnership arrangement with the academia/academic institutions, aimed at empowering Nigerian academia by identifying post-graduate students in Nigerian universities with relevant research ideas in specific areas of interest to MTN Nigeria, incubating, developing the ideas and potentially commercialising them.

MTN Children's Digerati/Kiddies Hackathon: A platform for engaging children in the development of suitable products/solutions, through which they provide actionable insights on kidd- driven solutions.

MTN Academic Research & Development Innovation Challenge (MTN ARDIC) program: The MTN ARDIC is a partnership arrangement with the academia/academic institutions, aimed at empowering Nigerian academia by identifying post-graduate students in Nigerian universities with relevant research ideas in specific areas of interest to MTN Nigeria, incubating, developing the ideas and potentially commercialising them.

MTN Children's Digerati/Kiddies Hackathon: A platform for engaging children in the development of suitable products/ solutions, where they provide actionable insight on kiddies' driven solutions.

TelcoHack initiative: A platform for an indirect employment of technology savvy youth as ethical solution providers who support our quality assurance process.

MTN Nigeria Digital Mobile Library (MTN DML)


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Health and wellbeing

Mother and child healthNigeria is the second-largest contributor to the under-five and maternal mortality rates in the world, accounting for 14% of the world's maternal mortality deaths (the highest in West and Central Africa), and statistics from the United Nations (UN) reports released in 2016 show that about 800 women die every single day from preventable causes related to pregnancy and childbirth. In the same year, 15,000 children died before their fifth birthday and 46% of them (7,000 babies) died in the first 28 days of life. The main causes of these deaths were preventable and treatable.

Sadly, despite multiple interventions by the public and private sectors, Nigeria remains one of the largest contributors to global maternal and child mortality rates.

This is what we seek to change – to facilitate and support the drastic reduction of Nigeria's high maternal and infant mortality rate, as well as contribute to improving the overall health and wellbeing of women and children by creating awareness and implementing tangible projects and interventions. The following projects were embarked upon to support mother and child health.

Maternal ward support project (enhancement) Over the years, 24 maternal wards across six states (Niger, Sokoto, Cross River, Abia, Oyo, and Kaduna) have benefited from a complete upgrade of facilities, as well as received capacity building exercises for critical medical personnel under the Maternal Ward Support Project (MWSP).

To strengthen the Foundation's commitment to the mother and child health cause and to encourage sustainable use of faci l it ies upgraded, a

performance appraisal system was introduced to reward the best-managed facility across the six (6) states. Following a careful assessment of all 24 maternal wards, adhering to selection criteria, Niger and Cross River states were judged to have the best-managed facilities, and received a further upgrade of delivery rooms with beds and accessories provided in each of the following hospitals in the states:


A representative of the Permanent Secretary, Ministry of Health, Niger State and Mr. Abasi-Ekong Udobang, Senior Manager, Program Implementation, MTN Foundation, during the commissioning of the upgraded delivery room at the General Hospital, Lapai, Niger State

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Maternal ward health support project (Enhancement)Over the years, 24 maternal wards across six states (Niger, Sokoto, Cross River, Abia, Oyo, and Kaduna) have benefited from a complete upgrade of facilities, as well as received capacity building exercises for critical medical personnel under the Maternal Ward Support Project (MWSP).

To strengthen the Foundation's commitment to the mother and child health cause and to encourage

sustainable use of faci l it ies upgraded, a performance appraisal system was introduced to reward the best-managed facility across the six (6) states. Following a careful assessment of all 24 maternal wards, adhering to selection criteria, Niger and Cross River states were judged to have the best facilities, and received a further upgrade of delivery rooms with beds and accessories provided in each of the following hospitals in the states:

Anti-Subtance Abuse Programme (ASAP)The Anti-Substance Abuse Programme (ASAP) is a multi-stakeholder initiative, started by the MTN Foundation and her strategic partners; to create awareness on substance abuse and addiction, deliver interventions that contribute to a significant reduction in the rate of first-time users amongst young Nigerians aged 10 to 25 years. To achieve this, a multi-faceted format of direct engagement, digital empowerment, stakeholder collaboration, and media advocacy was adopted by the Foundation.

This first phase of the initiative was implemented across six states: Lagos, Rivers, Imo, Bauchi, Kano, and Abuja . Drama presentat ions , panel

1

2

Cross River StateGeneral Hospital Calabar

Niger StateGeneral Hospital LapaiGeneral Hospital MokwaGeneral Hospital SulejaGeneral Hospital New Bussa

discussions, advocacy walks, engagement sessions, influencers workshops, motor park and market campaigns, school sensitisations and campaigns (AssemblyXtra), training, public awareness and enlightenment and state/national conferences were employed to communicate targeted messages such as; Building a Multi-sectoral, Multi-Stakeholder

Approach to Curtailing Substance Abuse;

Justice for Health, Health for Justice - Working Together for a Drug-Free Nation' among others, to the public.


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At the end of the intervention, over 65,000 people benefitted from ground activations while approximately 13.5 million people were reached via the ASAP microsite, social media channels, TV commercials, and the print media.

Sickle cell project

In response to the need to care for mothers and children with sickle cell disorder, the Foundation collaborated with the Sickle Cell Foundation of Nigeria (SCFN) in 2006 to provide support through the MTNF Sickle Cell Project. Through this project, the Foundation provided support to the SCFN to treat over 13,000 sickle cell disease sufferers and thousands of carriers at five sickle cell clinics in Lagos, Edo, Delta, and Kano states. This involved the provision of basic drugs, furniture, equipment, and training of health workers on genetic counselling.

The Foundation also funded the building of a DNA Laboratory at the National Sickle Cell Centre,

65,000 people benefitted

13,500,000 people reached

Via ASAP microsite, social media channels,

TV commercials, and the print media


Idi-Araba, Lagos State, and in the year under review, upgraded the laboratory with a fully functional genetic analyser amongst other required equipment, to build capacity within SCFN, seeing as they deliver end-to-end pre-natal diagnostics services locally.

‘‘...the Foundation provided support to the SCFN to treat over 13,000 sickle cell disease patients and thousands of carriers at five sickle cell clinics in Lagos, Edo, Delta, and Kano States. ’’

MTNF BOD Chairman, Prince Julius Adelusi-Adeluyi, MTNF Director, Mr. Dennis Okoro, MTNF Executive Secretary ,Nonny Ugboma and members of the Sickle Cell Foundation of Nigeria, Idi Araba, during the commissioning of the upgraded sickle cell laboratory donated by MTN Foundation

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Table 4: Showing MTN Nigeria's emergency relief interventions to disaster victims

Emergency relief intervention The Emergency Relief Intervention is a rapid-response platform through which the Foundation provides support to victims of natural and man-made disasters across the country. In 2019, the Foundation contributed to relief intervention in the following ways:

Donation of medical items and consumables to victims of a collapsed building in Lagos StateFollowing the unfortunate collapse of a school building at Ita-Faji, Lagos Island, on March 13, 2019, the Foundation, in collaboration with the Lagos State Ministry of Health, supplied medical equipment and consumables to the victims of the

incident. The items were presented to a team of doctors and nurses, led by Dr. Ismail Ganikale, Chief Medical Director, General Hospital, Lagos. Items donated can be seen in the table below.


Gauze (roll)

Intravenous cannula 21G

Intravenous cannula 23G

IV administrative sets (1x50)

Blood administrative sets (50)

Adhesive plaster 4” (1x100)

Surgical blades -100

Face Masks - disposable (1x50)

Extraction collars for the spine – (hard small)

Extraction collars for the spine – (hard medium)

Extraction collars for the spine – (hard large)

Disposable mackintosh

Crutches (small)

Ibuprofen syrup

Ibuprofen tablet

Amoxiclav suspension syrup

Amoxiclav suspension tablet

Paracetamol tablet

Paracetamol syrup

Dextrose 5% water infusion

Normal saline infusion

Spirit – 2L

Latex gloves - box of 50 pairs

5ml syringes and needles (1x100)

10ml syringes and needles (1x100)

Disposable aprons (1 x 100)

Cotton wool (roll)

Items

6

7

8

9

10

11

12

13

14

15

16

17

18

19

21

22

23

24

20

25

26

27

1

2

3

4

5

S/N

100

100

100

10

50

5

5

10

30

35

35

60 yards

50

100

100

50

50

100

100

100

100

100

100 boxes

5 boxes

5 boxes

5 packs

100

Quantity

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33

34

28

29

30

31

32

Savlon disinfectant - 125ml

Gauze (1x20)

Crepe 3-inch bandage (12)



Rubber slippers

Toys (various)

100

10

10

10

10

100

100

Orphanage support initiative

Through this initiative, the Foundation supports orphaned and vulnerable children across the country by donating food and household items to orphanage homes annual ly. In 2019, 20 orphanage homes across the country received the following items as shown in the table.

Table 5: Showing MTN Nigeria's support to vulnerable children across Nigeria


7

8

9

10

11

12

13

14

15

1

2

3

4

6

5

S/N

Milo (900 grams)

65g Ariel detergent

50kg bags of rice

B29 washing bar soap

Tins of cholesterol-free vegetable oil (4 litres)

Seasoning cubes

Cube sugar (with vitamin A)

Diapers (7kg-14kg)

Tubers of white yam (Abuja species)

20 litres of palm oil

20kg bag of white garri

Peak Milk Powder (900 grams)

75g of Dettol soap (72 units/cartons)

Dettol disinfectant (750ml)

Spaghetti (carton)

Description

12 cartons

12 cartons

12 bags

12 cartons

4 cartons + 10 gallons

6 cartons

1 carton

4 cartons

10 big tubers

1 gallon

1 bag

12 cartons

10 cartons

12 cartons

10 cartons

Quantity

Donations by MTNF to the victims of the Ita Faaji building collapse in Lagos Island, Lagos State

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Education

MTN Foundation ScholarshipsThe MTN Foundation Scholarship Scheme (MTNF- SS) is an annual scholarship award that seeks to recognise and reward high performing students. The MTNF SS consists of the MTN Foundation Science and Technology Scholarship Scheme (MTNF STSS) and the MTN Foundation Scholarship Scheme for Blind Students (MTNF SSBS). Both Scholarships are currently in their 9th and 7th phases, respectively.

Under both schemes, eligible 300 level students studying Science and Technology-related courses and blind students studying in public tertiary institutions (universities, polytechnics, and colleges of education) across Nigeria, are awarded scholarships worth N200,000.00 annually to cover tuition, book allowance and stipend till graduation, as long as they maintain required grades. Since 2009 to the year under review, the Foundation has awarded over N2.1 billion in scholarships to 3,829 students.

Table 6: Showing list of orphanages that benefited from MTN Nigeria's support to vulnerable children

The scholarship event in 2019 witnessed the implementation of the Employability Workshop, Alumni Induction, and Scholarship Award Ceremony which held in Abuja, Lagos, and Owerri. The Employability Workshop was organised for 89 graduands and in this year's version, ICT was in focus, with emphasis on entrepreneurial and employability skills needed for life after school.


1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

S/N

Azarel Relief and Development Foundation

Halal Children's Home

Shalom Foundation Orphanage (a.k.a The Greater Shelter)

Motherless Babies Home, Opefia

Gombe Orphanage (Community Centre)

HHCJ Ancilla Home

Save the Child/Abandoned Babies Home

Blessed Touch Orphanage Home

Ministry of Women’s Affairs & Social Development Magajin Gari Orphanage

Nasarawa Children’s Home

Holy Family Orphanage

Arrow of God Orphanage

Bab Es Salam Home

Bales of Mercy Orphanage

Little Saints Orphanage

Love Home Orphanage

The Centre for Destitute Empowerment International

Sa'idu Namaska Orphanage Home

The Juvenile Correction Institution/Childcare Unit

Grace Orphanage Rescue Foundation (Grace Orphanage Home)

Name of orphanage

Abuja

Abuja

Delta

Ebonyi

Gombe

Imo

Imo

Kaduna

Kaduna

Kano

Kogi

Lagos

Lagos

Lagos

Lagos

Lagos

Lagos

Niger

Oyo

Rivers

State

Participants during the grand finale of MTNF Theatre for Schools competition held in Lagos

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The Workshop was conducted in partnership with some MTN Ecosystem Partners: KPMG, Oracle, Google, IBM, and Digital Bridge Institute. Two past awardees from both scholarship schemes participate in each workshop by inspiring new awardees, sharing their stories and experiences while on the scheme, and since graduation. A member of the alumni also inducts new graduates into the alumni.

Since its inauguration in 2017, the MTN Foundation Scholars Alumni (MTN FSA) has inducted 1,840 graduands into the Scholars Alumni programme, helping to promote networking and build strong advocates.

MTNF Learning Support Material InitiativeThis initiative provides learning materials to primary and secondary schools students from public schools across Nigeria. These include school bags, pencil cases, raincoats, exercise books, and

water bottles. Over 1,000 primary and secondary schools have benefited from this project since its inception in 2005.

Infrastructural development: National priority projectsAT MTN Nigeria, we recognise the importance of peace, shared prosperity, infrastructural development, and economic security for everyone in Nigeria. This is why, we initiated the national priority projects to support government efforts to develop the country.

Aligned with key government development priorities and the UN SDGs, these projects are activated to positively impact individuals from communities across Nigeria through sustainable social development interventions that improve socio-economic conditions. Simply put, we are always 'Good Together'.


Umuchieze Community in Abia State where a solar powered borehole was commissioned under the MTNF WCWDT Initiative

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Table 7: Showing items donated to the six geo-political zones of Nigeria

Project

Installation of Solar-Powered Boreholes

Medical Supply to Primary Health Care Centres

Supply of School Learning Materials

Total

Phase 3

North-Central

North-East

North-West

South-East

South-South

South-West

Project

1

9

13

23

0

6

5

11

2

6

9

17

2

5

13

20

2

6

11

19

3

8

9

20

MTN Foundation 'What Can We Do Together’ (MTN WCWDT) Initiative

The WCWDT project is a transformative give-back initiative which was introduced in September 2015 during the 10th anniversary of the Foundation, with three phases implemented between 2015 and 2019 across the country. Through nominations from the public, interventions such as the installation of 500kva transformers, drilling of boreholes, the supply of household items to orphanages, and much more, have been made in 510 communities of 454 Local Government Areas (LGAs) across the country.

For the third phase, 79,433 applications were received, from which 289 communities were shortlisted for field verification. After the field verification exercise, 110 communities were selected to benefit from the various projects. These communities received 10 solar-powered boreholes, an upgrade of 40 primary health care centres which were provided with medical equipment and 15,000 learning materials to pupils in 60 public primary schools. Statistics of beneficiary communities per region can be seen in the table below.


MTNF Directors, MTNN COO and top management of MTNN

Performance at the Port Harcourt appreciation ceremony for nominators of WCWDT Phase 3 initiative

Performance at the Abuja appreciation ceremony for nominators of WCWDT Phase 3 initiative

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Saxophonist, Funmi Ajayi (Funmi Sax), an alumnus of the MTN Foundation MUSON Music Scholars' Program entertaining guests at the Lagos appreciation ceremony for South West nominators of WCWDT Phase 3 initiative.

Table 8: Showing items donated within the three phases of the MTNF National Priority Project

Project

Installation of Solar-Powered Boreholes

Medical Supply to Primary Health Care Centres

Supply of School Learning Materials

Supply of School Learning Furniture

Installation of 500kva Transformers

Household Supply to Orphanage Homes

Total

Phase 3

Sub-total

20

94

20

66

200

Phase 2Phase 1 Phases 1+2+3

Sub-total Sub-total Total

20

80

80

20

200

10

40

60

110

50

120

60

174

40

66

510

Following the completion of the projects, the nominators of the successful communities were celebrated as heroes at three regional nominators' appreciation events in Lagos, Rivers and Abuja. To date, 510 communities have received various community-based projects.

MTNF Community Development Project (MTNF CDP)

In addition to these milestones, the initiative continues to receive the endorsement and participation of grassroots stakeholders - c o m m u n i t y h e a d s , y o u t h l e a d e r s , LG A administrators, and many more.

In line with MTNF's effort to contribute to the socio-economic development of communities in Nigeria, the Foundation's Board approved the sum of N146.8 million in 2019 for the provision of basic infrastructure comprising:

N46 million for the installation of six solar- powered boreholes and supply of medical quipment to two primary health care centres in the country N100 million to ensure timely response to Adhoc community development projects.

Under this approval, one solar-powered borehole was installed at Ibokun Community, Obokun Local Government Area, Osun State, while work is ongoing in other communities to be completed in 2020.


Board approved projects in 2018 which were c o m p l e t e d i n 2 0 1 9 i n c l u d e : Calabar Stadium Clinic, Calabar, Cross River State Dangani Primary Health Care Centre, Musawa LGA, Katsina State Alor Primary Health Care Centre, Idemili South LGA, Anambra State.

These primary health centres received upgrades and were provided medical equipment.

Since its the inception of the MTNF CDP in 2010, 114 initiatives have been implemented and handover has been done in 106 communities across the country.

Community representative in Abia State during the handover ceremony of MTNF Community Development Project – a solar powered borehole

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The International Day of Persons with Disabilities (IDPWD) 2019 MTN Foundation, in collaboration with the Federal Ministry of Humanitarian Affairs, Disaster M a n a g e m e n t a n d S o c i a l D e v e l o p m e n t , commemorated the 2019 IDPWD. MTNF collaborates with the Ministry annually to commemorate the IDPWD in addition to other initiatives targeted at persons with disabilities.

With the theme 'The Future is Accessible', the 2019 event was a reminder that the fight for better outcomes for those living with disabilities is a continuous one that can only be achieved with the collective drive to make our world a better place for all. At the event, presentations were made by all stakeholders, and various empowerment initiatives were exhibited by the Persons with Disabilities (PWDs). Also, the Foundation provided some mobility aid and appliances to PWDs through the Ministry. Copies of the Discrimination against Persons with Disabilities (Prohibition) Act, which was signed into law, was also distributed to participants.


MTN jetty terminal investment – Five Cowries terminal projectMTN Nigeria is aware of the vital role of enhancing the movement of people and goods, stabilising the economy, and boosting trade that waterways transportation plays in any society. Driven by this mindset and desire to support the Lagos State Government's efforts to ease traffic around the Victoria Island and Ikoyi axis, we entered into an agreement with the government to build a jetty terminal.

MTN Nigeria embarked on the Five Cowries Terminal project – a world-class jetty terminal – in partnership with the Lagos State Government to enhance waterways transportation, create more jobs, and improve logistics around the area. The project includes a floating jetty with berthing capacity for 20 boats and life buoys, while the jetty building includes a waiting area, ticketing desks, lounge, and restaurant for passengers, and is fully equipped with firefighting systems and security surveillance cameras around the perimeter. The project was intentionally designed to cater for the physically challenged.

Pictures of some disabled persons using mobility aids andappliances during the International Day of Persons withDisabilities held in Abuja in 2019

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MTN Nigeria's Five Cowries Terminal Project in partnership with Lagos State Government

Arts and culture

We are aware that both arts and culture are two wonderful ways of preserving a people's identity, showing creativity, and influencing society by changing opinions, instilling values and translating experiences across space and time. And art, they say, is life as it is through art that we captivate the heart and soul. Driven by a strong passion to positively influence society and instil values, MTN Foundation sponsored some arts and culture initiatives across the country to facilitate the reawakening of arts in Nigeria.

These included theatre productions, theatre festivals, and visual arts initiatives. These initiatives have helped to tell stories of our rich

culture to a wider audience and have served as a platform to build the capacity of skilled Nigerian youth across the entire arts and culture value chain, thereby providing unique opportunities for these youth to not just earn a decent living, but to also enjoy the quality of life that they deserve.

Through arts and culture, MTNF has created awareness for the various challenges confronting us as a people, ranging from youth restiveness, gender discrimination, environmental protection, sexual violence and abuse, substance abuse, and corruption. Our 2019 initiatives included:


A stage performance of Fela's Republic and the Kalakuta Republic at Terra Arena, Lagos

Nigerian Universities Theatre Arts Festival at National Theatre Iganmu, Lagos

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The MTNF-MUSON Music Scholars Programme (MMMSP)

Through the MMMSP initiative, MTNF awarded annual scholarships worth N250,000 covering tuition, books and transportation over a two-year period, to eligible and talented youth to study music at the prestigious Musical Society of Nigeria (MUSON), who then attained an internationally recognised Diploma in Music upon graduation.

In each academic year, students and alumni periodically get the opportunity to display their new or advanced musical skills to family, friends and guests through various events such as: a Pre-Valentine Concert in February, the Graduation

MTN Theatre for Schools Initiative

The MTN Theatre for Schools project was conceptualised by MTNF as a 'catch-them-young initiative designed to nurture and build students interests and capacity in performing arts, increase public awareness and interest in Nigerian theatre, and ultimately create a platform for secondary school students to display their talents in performing arts. Mentored by creative arts professionals from prest ig ious Nigerian universities, these young students are trained and mentored in drama and outstanding students are recognised and rewarded for their efforts.

The project involves pairing secondary schools with student-coaches from participating universities who train the participants in directing,

Concert in July, and a Donors Appreciation Concert in December. Furthermore, the 'Business of the Arts' workshop was introduced to the scholars' curriculum to equip them with entrepreneurial skills that will help improve their chances of success in the entertainment sector.

Since the commencement of the MUSON Scholars initiative in 2006, 360 youths have been trained with the unique skills and ability to develop or sharpen their natural talents.

technical theatre, stage management, costume, and makeup. MTNF collaborated with the Creative Arts departments of Ahmadu Bello University, University of Port Harcourt and the University of Ibadan, to implement this initiative. Upon successful completion of the training, regional drama competitions are organised amongst participating schools, with the regional winners competing in a national finale in Lagos State.

Vital Years Secondary School, Zaria, won the inaugural national drama competition, having performed an outstanding interpretation of Sefi Attah's 'The Naming Ceremony'. They edged out other winners from the regional competition, including Baptist Comprehensive School, Ibadan


Stage performance during a sponsored theatre production

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Theatre festivals

· Eko Theatre Carnival · Nigerian University Theatre Arts Festival (NUTAF)

Visual arts and poetry

· MTNF Visual Art Project: Life in My City Art Festival (LIMCAF)· MTNF Visual Art Project: My Story of Water· MTNF Visual Art Project: Lagos International Poetry Festival (LIP FEST)

and Nigerian Navy Secondary School, Port Harcourt, to clinch the top spot.

Top schools received cash gifts, while the collaborating universities received theatre lighting and filmmaking equipment for their Creative Arts departments. The Foundation adopted all secondary schools that participated as MTN's Arts and Culture Schools, an avenue that exposes the students to various art platforms which would help build their skills.

We also organise annual performances, seminars, workshops, etc., to celebrate Nigerian's rich arts and cultural heritage. In 2019, the Foundation sponsored the following festivals, visual arts and poetry, and productions:

Productions

· Fela and the Kalakuta Queens· Legends, the Musical · Agbarho, the Musical · The Stage Play · Jungle Story 2 · Five Maids of Fadaka· Emotan· OMG, the Musical


Footages of regional competitions of MTNF Theatre for Schools

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The SDGs serve as a unique opportunity for businesses to integrate sustainability into business strategy, identify risks and opportunities, set targets and actions, and communicate progress.

At MTN Nigeria, we have integrated the SDGs into our business and are harnessing the goals to drive

growth, address risks and opportunities, attract capital and focus on purpose. By aligning our business with the SDGs, we commit to turning global risks and challenges into business opportunities and contributing to a better world.

Alignment with the UN-SDGs and ESG

Table 9: Showing the alignment of MTN Nigeria sustainability impact with the UN SDGs and ESG

1

2

3

Mother and Child Health

Social

Social

Social

Social

S/N Project Name Alignment with Environment, Social

and Governance (ESG)

Alignment with United Nations Sustainable Development Goals (UN SDGs)

A

Goal 3: Good Health and Well-Being

Goal 17: Partnerships to Achieve the Goals



Goal 1: No Poverty

Goal 2: Zero Hunger

4

5


Goal 17: Partnerships to Achieve the GoalsSocial

Sickle Cell Project

Maternal Ward Support (Enhancement)

Anti-Substance Abuse Programme

Emergency Relief Intervention

Orphanage Support Initiative

Arts and Culture CauseB

1 SocialGoal 4: Quality Education

Goal 4: Quality Education


Goal 9: Industry, Innovation and Infrastructure

Goal 11: Sustainable Cities and Communities




MTNF-MUSON Music Scholars Program

MUSON Scholars Workshop

Theatre for Schools’ initiative

Performing Arts (Theatre Production & Festivals)

Visual Arts (‘Life in My City’ Arts Festival)

Theatre Production Sponsorships

Eko Theatre Carnival

Lagos Poetry festival

Nigerian Universities Theatre Arts Festival


2

3

4

5

7

6

8

Social

Social

Social

Social

Social

Social

Social

Social9


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Youth EmpowermentC

1 SocialGoal 4: Quality EducationGoal 10: Reduced Inequality


Goal 1: No PovertyGoal 8: Decent Work and Economic Growth Goal 11: Sustainable Cities and Communities

Goal 1: No PovertyGoal 8: Decent Work and Economic GrowthGoal 9: Industry, Innovation and Infrastructure


Scholarships Schemes (Blind Students and Science & Technology Students)

Digital Mobile Library Application

Youth Entrepreneurship Development Program

ICT & Business Skills Training

Provision of School Learning Materials

2

3

4

5

Social

Social

Social

Social

1

National Priority Projects

Environment

Social

D



Goal 6: Clean Water & Sanitation

Goal 7: Affordable and Clean Energy

Goal 11: Sustainable Cities and

Communities

Goal 13: Climate Action

'What Can We Do Together' Initiative

(Primary Health Centres (PHC),

Solar-powered Bore Holes (SBH), and

School Learning Materials)

2

3

Environment

Social

Social


Goal 6: Clean Water and Sanitation


Goal 11: Sustainable Cities and

Communities


Goal 10: Reduced Inequality

Goal 17: Partnerships to Achieve the Goals

Community Development Initiatives

Commemorating the International Day for Persons with Disabilities


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Goal 1: No Poverty

Goal 2: Zero Hunger


Goal 17: Partnerships to

Achieve the Goals

Goal 1: No Poverty


Goal 8: Decent Work and Economic

Growth

Goal 9: Industry, Innovation

and Infrastructure






Goal 6: Clean Water and Sanitation



Goal 11: Sustainable Cities

and Communities


Goal 17: Partnerships to Achieve

the Goals

Figure 3: Showing the alignment of MTN Nigeria sustainability impact with the UN SDGs


Goal 9: Industry, Innovation

and Infrastructure

Goal 11: Sustainable Cities

and Communities

National Priorities

Mother and Child Health

Arts and Culture

Youth Empowerment


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FACILITATING ECONOMIC VALUE

Our commitment to promoting Nigeria's economic development has seen us deliver quality products and services that benefit not just our customers in terms of superior product and service offerings, but the government in terms of improved revenue earnings, increased entrepreneurship and innovation.

Through our sustainability approach enshrined in our business strategy, we are focused on stimulating economic value creation for all our stakeholders by providing excellent products and services that meets the needs of our highly esteemed customers and that is accessible to all. We have also supported innovation and entrepreneursh ip deve lopment through meaningful collaborations with like-minded, growth-driven partners with whom we are

deploying the transformative power in the ICT sector is to ensure Nigeria's economic growth.

To demonstrate our commitment to Nigeria's economic deve lopment, we invested in infrastructure as part of our indirect economic impact.


‘‘...We are focused on stimulating economic value creation for all our stakeholders by providing excellent products and services that meets the needs of our highly esteemed customers and that is accessible to all. ’’

Feb.

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Below are some of our infrastructure investment and services which we support across Nigeria:


Office Buildings: We have built offices across major cities in Nigeria to international standards using local or community vendors. We have contractual agreements with these vendors for maintenance and repair, cleaning services, utilities, and management of these building; including leasing, marketing, security, financial services, and many more. Local communities and vendors continue to derive economic benefits as long as these buildings are in use.

Construction of Jetty: This project is of immense benefit to the surrounding communities by providing direct employment to women and youth as well as indirect financial benefits through the sale of goods and services.

Road Construction: We have embarked on some road construction around our facilities, which have created easy access for commuters within the communities where our offices are situated.

Our direct and indirect economic impacts have provided more money for businesses with whom we have a relationship which has helped to ease their ability to cater to the wages of their employees. The increase in the adoption of information technology has brought tremendous benefits to the local communities in which we work. This is evident in the number of jobs supported across various communities.

We received financial assistance from the government through tax reliefs in 2019. Capital allowance enjoyed in 2019 was N197billion, while utilised withholding tax credit was N3billion.

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The internet provides access to information and education, connects people, lives, and businesses and enables people to improve the quality of their lives. Despite the numerous benefits provided by the internet, many people, especially in rural areas, do not have access to it.

At MTN Nigeria, we recognise the importance of digital inclusion and access to the world around us and appreciate the role that digital technology can play to drive positive change. Therefore, we are committed to bridging the digital divide by building connections that matter, improving access to

digital services, and using technology to make things happen in Nigeria.

To demonstrate this commitment, we are leveraging our technology and vast human resources to design and deliver digital solutions that enhance economic growth and people empowerment. Our digital strategy is to provide access to affordable communications so that people in our markets can reap the social, economic, and developmental dividends of being online while driving new revenues and data adoption.

Leveraging our established customer base, local knowledge, presence, and customer insights, we have built a digital ecosystem spanning over-the-top services in messaging, media and advertising that aims to bring more people into the digital world.


Enabling Digital Access for All

‘‘... we are committed to bridging the d i g i t a l d i v i d e b y b u i l d i n g connections that matter, improving access to digital services, and using technology to make things happen in Nigeria. ’’

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Mobile Financial Services

MTN Nigeria is committed to driving financial inclusion by enabling access to financial services to the underserved across Nigeria. We have demonstrated this commitment by expanding our telecommunication and mobile financial services and operations to rural and underserved areas.

MTN Nigeria obtained a Super-Agent License in August 2019. Theis license allows us to build an agent network to offer financial service products to both banked and unbanked customers through our subsidiary, � Digital Financial Services (YDFS). The services offered through the agent network include cash2cash transfers, bill payments, airtime and data sales, and bulk disbursements. The plan is to rapidly build an agent network across Nigeria with a focuses on areas and groups with high financial exclusion rate. So far, we have identified women, youth, northern Nigeria, rural and semi-urban areas as key segments to focus on.

YDFS aims to capture opportunities in financial services through the strategic and scalable rollout of the MoMo Agent network and expansion of the service offerings to include transfer services, airtime/data sales and other e-commerce services. MoMo Agents are retail outlets which render agency financial services to customers by sending and receiving money everywhere in Nigeria without the need for internet.

The Company, in collaboration with several licensed financial institutions, currently offers customers an array of digital financial services. In 2014, MTN Nigeria partnered with the former Diamond Bank Plc (now merged with Access Bank Plc, with Access Bank Plc as the sole existing entity) to launch a separate unique savings proposition, the Diamond � Account, primarily targeted at financially excluded persons, and the product has received several awards both locally and internationally. Diamond � Account holders can access financial services from their mobile phones and a network of agents.

Leveraging our established customer base, local knowledge, presence, and customer insights, we have built a digital ecosystem spanning OTT services in messaging, media and advertising that aims to bring more people into the digital world.

Furthermore, following the release of the Payment Service Bank (PSB) guidelines by the Central Bank of Nigeria (CBN), MTN Nigeria applied for a PSB licence which will allow it to undertake broader financial service operations, following the relevant CBN guidelines. The application is being processed by the CBN.

For this project, YDFS is gender-intentional and would deploy strategies to decrease the gender gap in financial inclusion in Nigeria. At the moment, 22% of YDFS agents are women and about 16% of customers using its agent network are women. Typically, financial service providers do not see an incentive to cater to the financially excluded segment. We believe businesses need to be intentional in addressing the gap in financial inclusion.


A MoMo Agent Stall

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Although we are deliberate in our approach in northern part of Nigeria, the exclusion rate in the rural areas in the southern part of Nigeria is still high. According to Enhancing Financial Innovations and Access (EFInA), Access to Financial Services in Nigeria Survey (2018), 78.47% of financially excluded people are in rural areas.

This implies that there is a lot of work to be done in the rural areas of Southern Nigeria. To effectively serve this group of people, we have adopted the recruitment of field staff in the local communities as well as collaborating with strategic financial partners in semi-urban areas to close the gaps in rural communities. These partners help with recruiting agents, rebalancing, and execution of market activations at these communities.

We also utilise leaders of associations and make community leaders and influencers ambassadors of our service. As of 31 December, 2019, MTN Nigeria has 108,000 agents across the country. We also indirectly employ more than 500,000 Nigerians through our supply chain network. In addition, our technology has empowered millions of people and businesses in rural and urban areas.

Rural areas strategy:

Across Nigeria, there is still a gender gap in financial inclusion. Therefore, we ensure that women are targeted by our campaigns. These include activations in areas where women can be accessed, such as markets, associations, influencers, etc. We recruit Field Services Agents (FSAs) who will deliberately target women as agents. Campaign materials are also in local languages and family- focused. In some parts of Nigeria, we are aware that there are cultural nuances that might prevent women from participating in the financial system.

We use women FSAs and canvassers to sell our service to their husbands, and communicate the benefit of our service to the family. From our experience, we observe that if we can convince their husbands, it becomes an easy sell to the wife. For women that are not allowed to come out of their husbands's houses, we observe that they deal with them through other family and friends that are allowed to visit them at home.

Strategy for women:

Currently, we have most of our agents and customers from the northern part of Nigeria. Our campaign materials are in local Hausa language and we deploy more activations in that part of Nigeria. We partner farmers associations in the North to deploy agents among the farmers who will serve people within the communities.

Another approach that has worked in Northern Nigeria is the use of traditional and religious influencers. We are also exploring partnering with a financial institution that provides non-interest-bearing products.

Northern Nigeria strategy:


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Fostering Enterprise Development

MTN Nigeria is a provider of mobile and fixed connectivity information and communication technology solutions and services to corporate, wholesale, small and medium enterprise (SME) and government entities in Nigeria, delivering end-to-end solutions and serving as the single point of contact for all their telecommunication needs.

We offer a full suite of enterprise services, including corporate data solutions, connectivity, i n f r a s t r u c t u r e , n e t w o r k i n g , u n i f i e d communications, system security, internet of things and cloud computing. The Company leverages its mobile network operations, which offer a state-of-the-art national and international long-distance network infrastructure, including submarine cables , f ibre and microwave infrastructure, to provide connectivity services to

its business customers within Nigeria and internationally. In the markets we serve, we strive to be more than a solution-provider and become a partner for growth through market and/or geographical expansion.

Our enterpr ise products br ing together technology, solution development, business intelligence and customer management functions to enable us to achieve our customers' business objectives. Our unique positioning as the only network operator which provides services across the information and communication technology value chain allows us to be our customers' preferred end-to-end communications solutions provider.

Enterprise and wholesaleplans and bundles:

Post-paid tariff plans and bundle offerings c u s t o m i s e d t o t h e needs of the customer

Add-on services:

Tariffs, data plans and smart dev ices which s t r e n g t h e n t h e Company's offerings and cater to the voice and data needs of its customers

Fixed connectivity solutions:

VPN, IP/MPLS, dedicated internet, LAN/WAN, Wi-Fi and E1-PRI

Cloud and data hosting services:

C l o u d - b a s e d infrastructure, platforms and databases

Mobile advertising:

Service which offers certain MTN communication channels (SMS, USSD and notifications, as well as other digital channels), as an advertising medium for enterprises to serve and reach their customers. This is achieved through strategic (user) analytics. These channels have also been integrated into a self-service platform for easy access and flexible campaign management by SMEs, corporates and media agencies

Furthermore, our dedicated business solutions unit works closely with key enterprise customers a c r o s s o u r o p e r a t i o n s a n d a c t s a s a communications consultant for our corporate and SME clients. With our services designed to deepen market access, improve productivity, drive

operational efficiencies and deliver consistent quality of experience to our business customers, our goal is to remain the partner of choice in the delivery of bespoke technology solutions to the enterprise market.

Our offerings for our enterprise and wholesale customers include:


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Focus and strategic imperatives

Our enterprise business growth strategy hinges on 4 key pillars:

01 Grow market share, expand coverage across all enterprise segments and increase penetration in under-indexed verticals

02

Market Development:

Expand and enrich the enterprise solutions portfolio and value propositions across vertical and core segments, and improve customer journey and experience across the service portfolio

Value Propositions:

Leverage on partnerships and channels, and optimize processes to increase sales efficiencies

04

Channel Expansion and Sales Optimisation:

Meet the changing and diverse needs of the customer across all touch points through capacity building

Building Capability:

03

Lumos mobile electricity

MTN Nigeria commenced a solar energy initiative with LME. Solar energy is an alternative source of energy that is clean, affordable, easy to maintain, and can help users meet their critical daily energy needs.

MTN Nigeria identified uninterrupted access to electricity as one of the vital needs of our highly esteemed consumers. The need for uninterrupted access to affordable electricity which contributes to increased opportunity and productivity, improved health and living standards, and reduced poverty levels, led MTN Nigeria to partner with Lumos to provide solar energy products and services to support existing customers and increase our customer base.

The Lumos service is a solar energy service that provides safe, reliable and efficient energy

solutions to our customers. The system can power a range of domestic and work appliances that fit within the capacity rating of 60W, such as hair clippers, fans, laptops, mobile phones, LED TV, and LED light bulbs. The payment model includes a one-time set-up fee when you join the service at an MTN store and additional monthly subscription fee paid with airtime credit via the customer's mobile phone.

The mobile electricity service is MTN Nigeria's vertical market offering for the energy market. The growth of the service has been largely dependent on the demand for alternative sources of energy. We have installed over 100,000 units in homes and businesses and our customers are able to improve both quality of life and business performance.


Please read our 2019 Annual Report (pages 93 to 100) to learn more about our economic and financial performance.

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BUILDING RESILIENT SOCIETIES - OUR PEOPLE

Building resilient societies requires understanding vulnerabilities, leveraging indigenous knowledge, enhancing capacity development, fostering cultural diversity, and recognising, analysing and incorporating local solutions towards reducing inequalities. Armed with this knowledge, we are committed to building a safe, inclusive, fairer, and smarter society that aligns with Goal 11 of the SDGs – Sustainable Cities and Communities.

At MTN Nigeria, our employees are our most valuable assets that drive our success as a telecoms company in Nigeria because they provide crucial insights, make progressive contributions to our growth, and represent our business and brand. To this end, we offer our people an environment that supports personal

development, a diverse and inclusive workplace that promotes fairness and equal opportunity for advancement. We ensure that individual and team efforts are recognised and rewarded accordingly.

Attracting and retaining a skilled workforceAs an employer of choice to 3,120 employees, 1,870 of which are permanent employees, we are proud of the contributions and value that our unique and committed workforce bring on board. Information about employee hire in the course of the reporting year is shown below. We engaged a total of 37 employees in the course of the year, while the rate of new hire stood at 1.98% and employee turnover rate stood at 1.55%.

Table 10: Showing total number of new hire by gender

Female

Male

Total number of new hire by gender

16

21

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The MTN Crèche was initiated to improve employee work-life balance in support of commitment by the government and the United Nations Children Fund (UNICEF) to improve access to childcare. The crèche provides excellent childcare support and a captivating ambience for the children of our employees.

The MTN Crèche includes playing, sleeping, changing, and other areas required to operate a standard crèche facility for a world class organisation like MTN Nigeria.

The MTN Crèche

Table 12: Showing proportion of senior management hired from local community

Permanent nationals

Expatriates

Senior management

93.65%

6.35%

Senior management comprises employees from Grade Level 3 to Level 5. MTN Nigeria’s definition of 'local' is Nigerian citizens currently residing permanently in Nigeria.

The crèche's close proximity to our head office enhances flexibility for female employees, creates opportunities for closer bonding between mother and child whilst at work, eliminates pressure on the family to provide childcare for working parents, improves employee morale and productivity, and is a direct source of employment for childcare professionals.

MTN Nigeria gives paternity leave of 10 days to be taken within two months of the birth of a child and three months maternity leave.


Table 11: Showing total number of new hire by age group

Total number of new hire by age group

20-30yrs

31-40yrs

41-50yrs

11

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7

Improving employee wellbeing

Crèche facility located at MTN Plaza

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Our resolve to improve the health and wellbeing of our employees led to building a standard gym at our head office in Lagos. We equipped it with a range of facilities designed to improve and maintain physical fitness and provide a befitting and BRIGHT work environment that improves our employees' health (mind and body), promote informal engagement, boost energy and increase

The MTN Gym

productivity. The gym boasts of state-of-the-art exercise equipment, a juice bar, changing rooms and rest rooms, and can accommodate up to 25 employees per time. It is said that 30 minutes of daily exercise for five days in a week can be a ticket to a better life, and as such, we are pleased to be contributing to the longevity of our staff.


A Collection of MTNers Experience

An unexpected � Path

Tob i , a down-on-her- luck creative finds herself in the corporate world, a path she never thought was an option. Five years on, working with MTN has turned out to be one of the best experiences of her life!

MTN, Making a Bright Journey Even Brighter

A beautiful journey coloured with many picturesque moments is made even brighter by being a part of the � Family. This is O n y i n y e ’ s s t o r y a b o u t a company that truly cares.

Great Work Experience vs. MTN Work Experience

A young Collins desired to have a great work experience when he grew up. Working at MTN, he feels like dreams do come true!

MTN, My MTN

Upon joining MTN, Ayorinde wasn’t sure he’d made the right choice, but it didn’t take too long for him to know he was home!

Tobi AkhanamoyaOfficer, New Media

Ayorinde JemiloSenior Manager, VAS Messaging & Digital Operations

Collins OforTeam Lead, Sales & Trade Development

Onyinye Ikenna-EmekaGeneral Manager,Enterprise Marketing

Gym facility located at MTN Plaza

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Fostering diversity and inclusion

MTN Nigeria is an equal opportunity employer that promotes a diverse and inclusive workplace and leverages the effects of diversity to drive innovation, improve problem-solving, increase employee motivation, and achieve competitive advantage. By fostering an inclusive work environment, our employees feel happy, engaged, valued, and respected, which leads to better performance and increased overall productivity. We promote gender equality in all aspects of our business, including appointment to leadership posit ions, training and development and remuneration.

We do not segregate remuneration on the basis of gender, as remuneration is based on the outcome

of job evaluation and market rates for jobs. The process for determining employee remuneration includes a thorough market remuneration survey, Consumer Price Index (inflation), company performance, and board approval. We engage the services of independent consultants for the market remuneration survey.

Furthermore, we involve our stakeholders in determining remuneration through employee feedback mechanisms such as roadshows, employee council, leadership engagement sessions and village meetings. The ratio of a standard entry level salary to the local minimum wage is 5:1, while the percentage increase in annual total compensation ratio is 1:1.4.


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Improving employee knowledge and competence

MTN Nigeria makes significant investments in capacity development programmes for all employees to shape a more efficient, competitive, motivated and engaged workforce. Our capacity development programmes range from functional and technical to behavioural and leadership interventions.

To ensure continuous availability of learning and development opportunities for our employees, we

Table 13

Female

24

Average training hour per employee by gender

Male

24

Table 14

Average training hour by employee category

Employee category

Non-Management

Mid-Management

Senior Management

Executive Management

Training hours

40

24

16

8

have invested in an eLearning platform (MTN Learn) that is accessible to all employees. This platform encourages self-paced learning and has over 120,000 learning activities cutting across all spheres of knowledge. All our employees receive regular performance and career development reviews. Detai ls about our tra in ing and development in 2019 can be seen in the tables below.


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Volunteering for change: 21 Days of Care (Main Campaign)�

Employee volunteering is a topic of growing importance in workplaces around the world. An employee volunteer event offers a unique and exciting opportunity for colleagues to engage with each other in a totally different way and gives employees the chance to connect, discover areas of common interest outside work, and learn new skills while giving back to the society.

To support our local communities, MTN Nigeria employees funded and embarked on a project themed: '21 Days of Care' , a youth �empowerment initiative through education and ICT aimed at providing our employees the opportunity to give back to the society, develop new skills, and increase employee satisfaction and motivation, which ultimately leads to a happier and healthier workforce. The '21 Days of �Care' main campaign is supported by MTN Nigeria Ecosystem Partners.

The following initiatives were carried out as part of the main campaign:

Setting up of e-libraries and providing computers pre-installed with software, tutorials, and data subscription enabled our employees to foster ICT learning in students from select secondary schools

Introduction of Digital Mobile Library (DML) to universities enabled our employees to introduce more students to the digital world as well as demonstrate how the use of e-learning materials can enhance education and knowledge

Business skills training for youth in informal sectors

Career fair

Hackathon

Our employees undertook a number of tasks/activities to ensure the success of this campaign:

ICT training at Skill Acquisition Centres (SACs) provided our employees with the opportunity to contribute to youth empowerment through education/ICT training

Evaluation of selected locations to ascertain needs and make proper preparations

Setting up of fully equipped e-libraries and facilitation of technical training for teachers and students in six secondary schools

Facilitation of ICT training and brief inspirational/educational talks at 12 Skills Acquisition Centres (SACs) across the country

Installation of computers and training of students and teachers from three secondary schools

Facilitation of business (SME) skills training for interested youth who are planning to start a business or who have started one

Participation in voting exercises for the shortlisting of hackathon candidates to the final three

Participation in health walk to raise awareness on the need to stay healthy and b e i nspired


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MTN Nigeria’s leadership led by the Chief Executive Officer, participated in the 21 Days of � Care' main campaign activities, including providing guidance and counselling, educational

Donations from ecosystem partners

and inspirational talks, and mentoring of students and entrepreneurs. On the average, each senior leader spent a minimum of 3 hours of volunteering.

State Ministries of Education/Science and Technology Schools in 11 states were identified for various initiatives, so the state ministries of education were critical in granting approval and providing direction towards the success of the initiative. They were engaged via letters and visits.National Orientation Agency (NOA) approved and provided the list of Skills Acquisition Centres (SACs) to be visited by the � Care teams. The Lagos State Director of NOA and other top officials were present at the opening and closing ceremonies. They were engaged by letters and visits. ICT Partners – MTN Nigeria's Ecosystem Partners' collaboration was vital to the success of this project. They supplied some of the equipment and items donated to the

Key project stakeholders

schools and ICT centres. They were actively involved by visiting the locations with our staff and sometimes co-facilitated knowledge sessions. They were engaged by letters and meetings with MTN Nigeria representatives.Keskese Limited was engaged by the project planning committee to play strategic roles in the success of the event, such as wall branding, decoration, critical manpower support and general event management.IBST Media was engaged to provide multimedia (video coverage, live streaming, video shoot, stage production support, etc.) services.Black House Media (BHM) was engaged to provide media and public relations support. Yellow Brick Road (YBR) was engaged to provide content for the project.

1. 10 units of laptops valued at N2,000,000 from Telesupricon

2. 3 units of HP laptops and Operating Systems valued at N375,000 from Bell-X

3. 2 units of HP computers valued at N250,000 from Alennsar Infinity Trade Partner

Plateau TP400

4. 3 units of HP laptops valued at N300,000 from Veritv

5. 3 units of HP laptops valued at N300,000 from CITCC

6. 2 units of HP laptops valued at N200,000 from Concept Point

7. 5 library desks valued at N750,000 from IHS Towers

8. 33 tablets valued at N1,250,000, 1 UPS valued at N300,000 and 20 tablets valued at

N400,000 from Huawei

9. 5 units of used desktop computers valued at N100,000 from Transtell

10. 1 HP desktop computer valued at N100,000 from Airtime Network Ltd, Kano

11. 10 sets of library cubicles, one set executive table and chair, Hackathon sponsorship,

souvenirs and cash price valued at N8,732,200

12. Donation of N150,000 in support of Hackathon by Triversa Solutions


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Beneficiaries

Direct Beneficiaries: Indirect Beneficiaries:

Over 12 schools with an estimate of 600 students per school received counselling and mentorship from highly experienced corporate executives as well as equipment and learning materials. Also, over 5,000 youths drawn from 12 (SACs) received Skills Acquisition Centres equipment and training to help them reposition their skills and grow economically.

The awareness walk was witnessed by thousands of Nigerians. In addition, the e- libraries will be a useful resource for future students of the beneficiary schools. Once developed, the software apps created by the hackathon winners will go a long way towards improving of healthcare for millions of Nigerians, while contributing to reducing youth unemployment.

Volunteering for change: Mental Health Awareness Campaign

Mental wellbeing is important at every stage of life, from childhood, through adolescence to adulthood because it impacts thoughts, behaviours, and emotions and can enhance/diminish productivity and effectiveness in life. Statistics from the federal government show that three in 10 Nigerians suffer from mental disorders (source - Premium Times). The same statistics also revealed a high level of ignorance about the types, causes, effects, and management of mental health, which have led to a lot of misconceptions.

Although not much is said or heard about mental health, it is believed that the issue of mental health should be of grave national concern to us all as the growing burden of mental illness pose both social and economic challenges to the nation. Our project team identified this gap and committed to addressing it through our volunteering initiative.

This led to our employee participation through awareness walks across eight states to create a nationwide public awareness on the importance of sound mental health.

The initiative involved training and education sessions with peer educators, social media influencers, bloggers, etc., in conjunction with bodies, groups and organisations such as Lagos University Teaching Hospital - Suicide Research and Prevention Initiative (LUTH-SURPIN), on the dangers, prevention and management of mental health related issues. Each employee spent an average of four hours, consisting of registration, fitness stretches, the walk and rallies at selected destinations.


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The partnership with LUTH-SURPIN ensured that they facilitated free mental health training for 55 employees and 25 social media influencers, who would become mental health advocates.

The average cost for mental health training per person is N25,000.

Donations from partners

Project impact

Informat ion gotten from publ ic enlightenment sessions and fliers will remain useful resources to recipient. remain useful resources for recipients

Training sessions by medical experts will equip peer educators and social media bloggers with necessary information and skills that can be passed on to others, thereby reducing the escalation of mental health problems

The several mental health awareness campaigns held across selected states contributed to raising public awareness about mental health issues

Fitness exercise sessions were facilitated by professional fitness instructors to help participants relieve their nerves and systems from stress that may lead to mental health issues

Direct Beneficiaries: Indirect Beneficiaries:

Over 7,000 people received flyers from MTNers during the walk. In addition, 25 bloggers/social media influencers received training and counselling on mental health from experienced mental health experts.

Based on the word-of-mouth (person-to-person) projections, where one person will influence at least four others, we estimate that about 28,000 people will indirectly benefit from the initiative.

MTN leadership participated in the walk, distribution of learning materials, mental health awareness talks and counselling of the general public and employees, as well as provided leadership and direction to ensure a smooth campaign. On an average, each of our leaders who participated spent a minimum of three hours volunteering for the course.

Management and staff of key general hospitals and Federal Medical Centres (FMCs) in the eight states where the walk took place participated in the activity. They supported with content for the flyers and other materials produced by the � Care team and provided background information and detailed statistics to guide the implementation of the campaign.

Engagement with the stakeholders was through letters, meetings, and short workshop sessions to agree on content.

Key project stakeholders


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GLOBAL SOURCING AND SUPPLY CHAIN INTEGRITY

MTN Nigeria procures goods and services to support its business activities across Nigeria. Sourcing and supply chain integrity is, therefore, important to us and involves the integration of environmental stewardship, social performance, and economic consideration into supply chain decisions, while managing risks and building supplier capability. By managing and improving environmental, social, and economic performance through our global sourcing and supply chain, we are better positioned to conserve resources, optimise processes, uncover product innovations, increase productivity, and save cost.

ApproachThe MTN Supply Chain � Book reflects the principle of segregation of responsibilities between requisitioning and sourcing, by specifying their separate and distinct functions within the overall supply chain process. At the same time, cooperation between the requisitioning and sourcing departments is essential to ensure that we obtain high quality goods and services that meet the applicable specifications and Scope of Work (SoW) at competitive prices and within the time frame required.

The Global Sourcing and Supply Chain (GSSC) process guidelines is devised to protect both the company and its employees in the supply chain activities of the company by defining MTN Nigeria's GSSC strategies and principles based on its underlying value and belief systems.

The GSSC process guidelines take note of the significance of the input required from the GSSC department for long and short-term business planning of the Company, not only from the perspective of the monetary value of the company 's sourc ing and the impact o f procurement savings, but also from the perspective of the management of strategic and operational risk to the Company. However, there were no significant changes to the organisation and its supply chain.

GSSC personnel are responsible for the demand, planning, purchase and rental of goods and services, and other requirements for MTN Nigeria. This function involves the invitation of suppliers to register, submit quotations, bids and proposals; manage negotiations with suppliers and issuing of Purchase Orders (POs).

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The objectives of the process guidelines are to:

Regulate consistent supply chain behaviour which guide management and employees on what to do and what not to do;Provide employees and suppliers with a clear understanding of the ethical standards and values of MTN Nigeria;P r o v i d e m a n a g e m e n t w i t h a n understanding of what MTN Nigeria wants to achieve with its supply chain activities;Prov ide s tandards aga inst wh ich performance and behaviour can be evaluated;Preserve MTN Nigeria's rights and remedies in case of a breach of the process;Define the responsibilities of the CEO, sourcing committees, CFO and General Manager, GSSC.

Our GSSC process guidelines incorporates a c c e p t e d p r a c t i c e s t h a t a r e r e a d a n d implemented in conjunction with:

The MTN Supply Chain � Book i.e. Global Supply Chain Policy;Strategic and business plans of the company;Conflict of Interest Policy;Anti-Bribery and Corruption Policy;Delegation of Authority Policy (DOA);Financial management policies (including asset management, CAPEX steercom, etc.);Contract request and initiation policies and processes;Planning and fulfilment policies and processes;Facilities management policies and processes;Fleet management policies and processes.

To further improve GSSC management, we have adopted an integrated Facilities Management Model across MTN Nigeria. This model enables business continuation beyond the official hour between 7:30 a.m. to 4:30 p.m., when our facilities open and closed, respectively. In order to ensure compliance with relevant marketing and labelling laws, we request for Nigerian Communication Commissions (NCC) type approval from all Original Equipment Manufacturers (OEMs) to certify that these OEMs adopt the environmental provisions required for carrying out these activities.

On-Boarding New Suppliers

New supp l iers are on boarded upon undergoing prequalification screening. Prior to the prequalification screening exercise, an advert would be placed in various newspapers and responses received from vendors across the country without discrimination.

Our Oracle e-sourcing platform used for supplier prequalification has a section where potential suppliers are asked to provide their safety, health and environmental policy. This is to ascertain if a potential supplier, whose act iv i ty might negat ive ly impact the environment, has policies and processes in place to effectively manage such impacts.

Any supplier found to be non-complaint during screening is not approved to do business with MTN Nigeria. None of the suppliers approved by MTN Nigeria have any negative social impact.

We ensure that our suppliers do not practice child labour or forced labour. During the screening exercise, our Oracle e-sourcing system mandates intending suppliers to declare that they do not use forced labour or child labour. Any intending supplier that declares that they do not comply with applicable laws on this subject are not approved on Oracle Fusion for business transactions.


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Our Green Office Initiative

Reducing environmental impact and associated operating expenses are some of our key business objectives, thus the advent of the Green Office programme. As part of our efforts to make our operations more environmentally friendly, this initiative is tailored to reduce our environmental footprint whilst driving efficiency and delivering sustainable stakeholder returns.

Green Office cuts across energy and water consumption, waste management, paper usage, travel, procurement and events. Through this initiative, we have supported and collaborated with the E-waste Producer Responsibility Organisation Nigeria (EPRON) in its advocacy activities to ensure responsible management of

e-waste. We also participated in the e-waste regulatory cascade workshop and e-waste compliance audit successfully.

To promote our external green commitment, we worked with the Global Environment Facility (GEF), the United Nations Environment Programme (UNEP) and the National Environmental Standards and Regulations Enforcement Agency (NESREA) in delivering the circular economy approaches for the electronic industry in Nigeria (GEF ID:10141) project. This project is aimed at the recovery and reintroduction of useable materials into the industry value chain and ensures environmentally sound disposal of hazardous waste streams.

MTN Nigeria is committed to operating in an environmentally responsible manner. Our commitment to environmental responsibility stems from the realisation of the significant role we play as a leading telecom company and the need to be an environmental steward whilst striving to achieve net positive environmental footprints.

ECO-RESPONSIBILITY

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Energy and ClimateTo further advance our goal to utilise cleaner energy, MTN Nigeria commissioned three Independent Power Plants (IPPs) at Ibadan, Apapa and Ojota switches. The three IPPs are currently running on piped natural gas, which releases less carbon dioxide to the atmosphere. Plans are ongoing to connect our head office – the MTN Plaza in Ikoyi – and Kano switches to IPP.

Environmental ResourcesIn alignment with best practice, MTN Nigeria facilitated the Environmental Management System Verification (EMS-V) exercise under the Federal Ministry of the Environment (FMEnv), becoming the first telco in Nigeria to be verified on EMS-Alive voluntary audit by the Ministry. Within our office spaces, our management supported a digitisation campaign that brought about the deployment of central printers, central shredders and the introduction of cloud storage to reduce printing.

Our digitisation campaign led to a 60% reduction in paper and toner consumption w , hich hassignificant We positive impact on the environment.also promoted green office awareness amongst staff through sensitization sessions and awareness campaigns on internationally celebrated environmental days such as the International World Earth Hour Day (30 March ),

Efficient material usage

Our optimised processes enabled us to conserve material usage in order to promote sustainable GSSC practices. The table below provides details of material usage within the Company.

Weight of material - 4.5g/card (68.3% of total delivered card Acrylonitrile Butadiene Styrene (ABS)weight)Weight of chip module - ~0.08g/card (1.2% of total delivered card weight

*Weight of materials used in producing a SIM card:

World Environment Day (5 June) and E-Waste Day (14 October). Our partners are also encouraged through supplier and vendors awareness programmes to promote sustainable (green) procurement.


*Explanation of total weight per card is obtained from the per card weight of all the components used in the delivery of a sim card to MTN Nigeria. So the percentage referred to is the contribution to this total weight. Total weight delivered in the year can be multiplied by 15 million, which is the total invoiced to MTN Nigeria in the year 2019.

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Leaflet/card: ~ 0.8g (12.1 % of total delivered card weight); Biaxially-Oriented Polypropyllene (BOPP) film/card: ~ 0.6g (9.1% of total delivered card weight) 200 box carton/card: ~ 0.21g/cards (42g total carton weight) (3.2% of total delivered card weight) 1000 box carton/card: ~ 0.28g/card (276g total carton weight) (4.3% of total delivered card weight) 5000 box carton/card: ~ 0.12g/card (579g total carton weight) (1.8% of total delivered card weight)

Weight of Packaging Material

Renewable: Acrylonitrile Butadiene Styrene (ABS), chip modules, leaflet

Non-Renewable: Biaxially-Oriented Polypropylene (BOPP) film

Total weight per delivered card: card + chip + leaflet+ BOPP film + Inner box + outer box + transport box) is 6.59g/card

Total volume invoiced to MTN Nigeria in 2019: 15,000,000

Supplier ZTE (supplier of devices) 2019 Device: 1, Wi-fi 30k, total weight: 7.3tons, cpe mf927u, 7650units, totally weight: 8.6tons. Non-renewable material used: chip, package, shell. Renewable material: None

Supplier: China Mobile (supplier of devices)

Total weight: 436g/unit. Non-renewable materials used - 63.5g

Renewable materials used: 372.5g/unit. 461860 units within the 2019 financial year

Recycled input material used

Acrylonitrile Butadiene Styrene (ABS): Less than 10% for card application because of card quality requirements. However, ABS is 100% reclaimable and used for car bumpers, plumbing pipes, containers, furniture, TV cases, etc.

Chip modules: 10% - Lead tape is from r e c y c l e d m a t e r i a l . F o r o p t i m u m performance, silicon chips and contact plates are made from virgin material. H o w e v e r, c h i p m o d u l e s a re 8 0 % reclaimable as the major component is reclaimed for gold and other metal alloys. The balance of 20% is the processor which

is biodegradable in nature because it is made of sand and silicon.

Leaflet: 100% - This is so, as certificate of replanting of trees for yearly paper pulp manufacturer requirement is achieved by supplier. This is also 100% reclaimable and used for other paper applications such as newspapers with lower paper quality requirement.

Cartons (200/1000/5000): 90% - Made from recycled and waste material. They are also 100% reclaimable and used mainly to make the same cartons.

Renewable:


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Non-Renewable:

Biaxially-Oriented Polypropyllene ( ) BOPP film: This can be re-granulated and used for other applications.

Supplier ZTE: Percentage of recycled input material except 10% battery which is unrecycled material, other parts material, around 90% are all recyclable.

China Mobile - Recycled input materials used - for plastic: 15%; for paper: 37%; weight for plastic 45g/unit; weight for paper 97g/unit.

WaterWater is essential to life. It is the core of sustainable development and is critical for socio-economic development, improving health and ensuring healthy ecosystems. We strive to use water resources sustainably by promoting water conservation. Total volume of water withdrawal per day within the year under review stands at 37,500 litres.

Underground Water: About 97% of water usage in our office locations are sourced from underground water through drilled boreholes that serve as our major source of water. Self-supplied and domestic withdrawals are rarely metered or reported. The remaining 3% of water is sourced from municipal water authorities and does not have meter readings.

Based on estimates from the number of staff in moderate physical activity in above-average temperatures, according to World Health Organisation (WHO), a minimum of 7.5 litres per capita per day will meet the water requirements of most of our employees under most conditions. Considering the total of 5,000 staff within the office premises, we can safely assume that around 37,500 liters of water is used daily. We plan to install a flow metre at the outlets of all MTN Nigeria boreholes that will enable us to measure accurate water usage by the third quarter of 2021.Due to the size of underground water obtained from depths ranging from 10m to 30m depending on the water bed of the geographical area, with a

32-inch diameter borehole size across all locations, there was no significant effect caused by our withdrawals to water sources.

Water sourced from underground used within our offices: i s n o t d e s i g n a t e d a s n a t i o n a l o r

international protected area;- is not for any significant biodiversity value

except for the natural ecosystems interaction;- does not pose any significant threat to water

availability;- is obta ined carefu l ly. The standards ,

methodologies, and assumptions used include: Minimum Diameter of Bore = (casing radius + largest access pipe diameter) x 2 + 2 inches = (8.62 in. + 6 in.) x 2 = 29.24 + 2 inches=32 inches.

To ensure water security, MTN Nigeria deploys water-saving initiatives such as planned maintenance to prevent leakage, creation of awareness on the need to conserve water, installation of taps with sensors, among others.

BiodiversityBiodiversity provides functioning ecosystems that supply oxygen, clean air and water, and boosts ecosystem productivity. We are aware that setting up new office buildings or the erection of masts will directly impact on biodiversity due to construction activities. We strive to reduce any direct and indirect impacts of our business to biodiversity by strictly adhering to all criteria and building regulations set by state governments.


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Reducing emissionsGuided by our sustainability commitments to contribute to curbing climate change, we work to ensure that our emissions (especially carbon footprint) are reduced to the barest minimum by replacing less efficient vehicles, technologies, and processes with more efficient ones.

*Scope 1

45,075

50.0%

**Scope 2

45,025

50.0%

Total

90,100

100.0%

MTN Nigeria Total Operational Carbon Footprint (tons CO2e)

*Scope 1 GHG emissions are direct emissions from sources that are owned and controlled by MTN Nigeria. E.g., on-site fossil fuel and fleet fuel consumption.

**Scope 2 GHG emissions are indirect emissions from sources that are owned or controlled by MTN Nigeria. E.g., emissions that result from the generation of electricity, heat, or steam

Table 15

Table 16

MTN Nigeria's Diesel & Petrol Usage

Mobile combustion

Stationary combustion

Buildings

Data centres and switches

BTS Sites

Total

Petrol

Diesel

Diesel

Diesel

Diesel

Diesel

2,967,017

200,166

10,855,360

3,514,102

7,341,258

-

24,877,902

430,102,224

45,679,257

2,332,292,146

723,437,571

1,608,854,575

-

5,140,365,772.98

Amount (NGN)Litres TypeSource

Managing effluents and wasteMTN Nigeria is committed to preventing any form of harm to the environment and people by ensuring proper management of effluents and waste generated by our activities and operations. Based on the nature of our business, the minimal hazardous wastes generated from our operations are collected, handled and disposed in an environmentally sound manner in line with regulatory requirements. We are currently leading

the industry initiative in the promotion and advocacy for responsible e-waste collection and recycling through the E-waste Extended Producer Responsibility Organization, mid-wifed by NESREA. Non-hazardous waste generated are primarily paper and plastic waste and are disposed of by authorised government agencies across our locations. There was no record of spillage of any sort within our work environment.

MTN Solar Borehole Project

Solar power is energy from the sun that is converted into thermal or electrical energy, capable of producing heat, causing chemical reactions, or generating electricity. The total amount of solar energy incident on Earth is vastly in excess of the world's current and anticipated energy requirements.

This means that if suitably harnessed, this highly diffused source has the potential to satisfy all future energy needs. MTN Foundation

implemented some community projects that are powered by solar energy, such as the MTN community borehole projects.

The solar boreholes installed benefits the environment and community members since solar energy is the cleanest, cheapest, easiest to maintain, and most abundant renewable energy source that is available to mankind. This supports global efforts aimed at reducing carbon in order to keep global temperature rise

owithin 2 C.


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As part of our ESG performance management, goals are set and monitored for sustainability reporting and in alignment with the GRI Standards.

FM200 Agent has a global warming potential of 3,220. A total of 1836kg of heptafluoropropane (HFC-227ea) was discharged. MTN Nigeria is working towards emissions reduction by replacing R22 refrigerant with R-410A, which offers greater efficiency, energy cost savings, and is more environment-friendly.

As we progress in our sustainability efforts, we shall continue to integrate best-in-class global standards, practices and reporting to meet international standards.

Table 17

MTN Nigeria's Electricity Usage

Buildings

Data Centres (including Switches and Remote Hubs) - Grid electricity

Data Centres (including Switches and Remote Hubs) - IPP Plant electricity

BTS sites

Total

7,622,303

73,956,376

32,239,531

-

113,818,210

288,811,380.30

3,208,821,551.61

1,591,976,386.05

-

5,089,609,317.96

3,152.58

30,588.36

11,283.84

-

45,024.78

Uses Total Usage in Kilowatt (kWh)

Amount (NGN) Indirect CO2 Emissions in Metric Tons

Foundation

Foundation

Foundation

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

GRI Content Index

S/N Disclosure Number Description Page Topic

101-1

101-2

101-3

102-1

102-2

102-3

102-4

102-5

102-6

102-7

102-8

102-9

102-10

102-11

102-12

102-13

102-14

102-15

102-16

102-17

102-18

Reporting Principles

Using the GRI Standards for sustainability reporting

Making claims related to the use of the GRI Standards

Name of the organization

Activities, brands, products, and services

Location of headquarters

Location of operations

Ownership and legal form

Markets served

Scale of the organisation

Information on employees and other workers

Supply chain

Significant changes to the organisation and its supply chain

Precautionary Principle or approach

External initiatives

Membership of associations

Statement from senior decision-maker

Key impacts, risks, and opportunities

Values, principles, standards, and norms of behaviour

Mechanisms for advice and concerns about ethics

Governance structure

03

03

03

03,04

04, 06

04

04

04

04

04

61

70

70

72

27

08

13,15

24

04

25

18

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19

20.

21.

About Our Sustainability Report

About our Sustainability Report


About our Sustainability Report; Who we are

Who we are; Products and services provided

Who we are

Who we are

Who we are

Who we are Who we are

Building Resilient Societies - Our People

Global Sourcing and Supply Chain Integrity


Eco-responsibility


Membership of associations

A word from our Chairman; Message from our CEO

Managing Risks

Who we are

Ethics and integrity

Corporate governance


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General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

102-19

102-20

102-21

102-22

102-23

102-24

102-25

102-26

102-27

102-28

102-29

102-30

102-31

102-32

102-33

102-34

102-35

102-36

102-37

102-38

102-39

102-40

Delegating authority

Executive-level responsibility for economic, environmental, and social topics

Consulting stakeholders on economic, environmental, and social topics

Composition of the highest governance body and its committees

Chair of the highest governance body Nominating and selecting the highest governance body

Conflicts of interest

Role of highest governance body in setting purpose, values, and strategy

Collective knowledge of highest governance body

Evaluating the highest governance body's performance

Identifying and managing economic, environmental, and social impacts

Effectiveness of risk management processes

Review of economic, environmental, and social topics

Highest governance body's role in sustainability reporting

Communicating critical concerns

Nature and total number of critical concerns

Remuneration policies

Process for determining remuneration

Stakeholders' involvement in remuneration

Annual total compensation ratio

Percentage increase in annual total compensation ratio

List of stakeholder groups

18

18

28

18

18

18

25

18

18

18

31

24

28, 31

18

18

N/A

64

64

64

N/A

N/A

28

22.

23.

24.

25.

26.

27.

28.

29.

30.

31.

32.

33.

34.

35.

36.

37.

38.

39.

40.

41.

42

43.



Stakeholders engagement




Ethics and integrity




Sustainability priorities

Managing risks

Stakeholders engagement; Sustainability priorities



Information unavailable




Confidentiality constraints




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General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

General Disclosures

Economic Performance




Market Presence

102-41

102-42

102-43

102-44

102-45

102-46

102-47

102-48

102-49

102-50

102-51

102-52

102-53

102-54

102-55

102-56

201-1

201-2

201-3

201-4

202-1

Collective bargaining agreements

Identifying and selecting stakeholders

Approach to stakeholder engagement

Key topics and concerns raised

Entities included in the consolidated financial statements

Defining report content and topic Boundaries

List of material topics

Restatements of information

Changes in reporting

Reporting period

Date of most recent report

Reporting cycle

Contact point for questions regarding the report

Claims of reporting in accordance with the GRI Standards

GRI content index

External assurance

Direct economic value generated and distributed

Financial implications and other risks and opportunities due to climate change

Defined benefit plan obligations and other retirement plans

Financial assistance received from government

Ratios of standard entry level wage by gender compared to local minimum wage

25, 64

28

28

31

53

03

31

N/A

N/A

03

N/A

03

03

03

78

N/A

27, 33

N/A

N/A

53

N/A

44.

45.

46

47.

48.

49.

50.

51.

52.

53.

54.

55.

56.

57.

58.

59.

60.

61.

62.

63.

64.

Enhancing health and safety in our workplace; Fostering diversity and inclusion




Catalysing Economic Value



Information is unavailable

Not applicable


Not applicable




GRI Content Index


Our Sustainability Approch; Corporate Social Investment



Facilitating Economic Value



GRI 201: Economic performanceA

bo

ut

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S

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ain

ab

ility

Re

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rom

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Re

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Ap

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Ca

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Eco

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Va

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Bu

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g R

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lien

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es

Glo

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an

d

sup

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ch

ain

inte

gri

ty

Market Presence

Indirect Economic Impacts

Indirect Economic Impacts

Procurement Practices

Anti-corruption

Anti-corruption

Anti-corruption

Anti-competitive Behaviour





Materials

Materials

Materials

Energy

Energy

Energy

Energy

Energy

Water

202-2

203-1

203-2

204-1

205-1

205-2

205-3

206-1

207-1

207-2

207-3

207-4

301-1

301-2

301-2

302-1

302-2

302-3

302-4

302-5

303-1

Proportion of senior management hired from the local community

Infrastructure investments and services supported

Significant indirect economic impacts

Proportion of spending on local suppliers

Operations assessed for risks related to corruption

Communication and training about anti-corruption policies and procedures

Confirmed incidents of corruption and actions taken

Legal actions for anti-competitive behavior, anti-trust, and monopoly practices

Approach to tax

Tax governance, control and risk management

Stakeholder engagement and management of concerns related to tax

Country-by-country reporting

Materials used by weight or volume

Recycled input materials used

Reclaimed products and their packaging materials

Energy consumption within the organization

Energy consumption outside of the organization

Energy intensity

Reduction of energy consumption

Reductions in energy requirements of products and services

Water withdrawal by source

61

27

09

N/A

24, 20

15, 20

N/A

N/A

28

N/A

N/A

N/A

73

74

73

N/A

N/A

N/A

73

73

75

65.

66.

67.

68.

69.

70.

71.

72.

73.

74.

75.

76.

77.

78.

79.

80.

81.

82.

83.

84.

85.

Building Resilient Society

Our Sustainability Approach

Corporate Social Investment


Managing risks for optimum performance; Anti-bribery and corruption

Message from our CEO; Anti-bribery and corruption

No confirmed incident ofcorruption

Not applicable

Stakeholder engagement grid



Not applicable


Recycled input material used


refer to Table 17 onpage 77



Environmental Resources


Water

GRI 300: Environmental performance


Ab

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ur

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Pro

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Water

Water

Biodiversity

Biodiversity

Biodiversity

Biodiversity

Emissions

Emissions

Emissions

Emissions

Emissions

Emissions

Emissions

Effluents and Waste

Effluents and Waste

Effluents and Waste

Effluents and Waste

Effluents and Waste

Environmental Compliance

Supplier Environmental Assessment

Supplier Environmental Assessment

303-2

303-3

304-1

304-2

304-3

304-4

305-1

305-2

305-3

305-4

305-5

305-6

305-7

306-1

306-2

306-3

306-4

306-5

307-1

308-1

308-2

Water sources significantly affected by withdrawal of water

Water recycled and reused

Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

Significant impacts of activities, products, and services on biodiversity

Habitats protected or restored

IUCN Red List species and national conservation list species with habitats in areas affected by operations

Direct (Scope 1) GHG emissions

Energy indirect (Scope 2) GHG emissions

Other indirect (Scope 3) GHG emissions

GHG emissions intensity

Reduction of GHG emissions

Emissions of ozone-depleting substances (ODS)

NOX SOX, and other significant air emissions

Water discharge by quality and destination

Waste by type and disposal method

Significant spills

Transport of hazardous waste

Water bodies affected by water discharges and/or runoff

Non-compliance with environmental laws and regulations

New suppliers that were screened using environmental criteria

Negative environmental impacts in the supply chain and actions taken

N/A

N/A

N/A

N/A

N/A

N/A

76

76

76

76

76

76

76

N/A

77

77

N/A

N/A

N/A

70

70

86.

87.

88.

89.

90.

91.

92.

93.

94.

95.

96.

97.

98.

99.

100.

101.

102.

103.

104.

105.

106.

Not applicable

Not applicable

Not applicable

Not applicable

Not applicable

Not applicable

Reducing emissions

Reducing emissions

Reducing emissions

Reducing emissions

Reducing emissions

Reducing emissions

Reducing emissions

Not applicable

Managing effluents and waste

Managing effluents and waste

Not applicable

Not applicable

Not applicable




Ab

ou

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Pro

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Employment

Employment

Employment

Labour/Management Relations

Occupational Health and Safety




Training and Education



Diversity and Equal Opportunity

Diversity and Equal Opportunity

Non-discrimination

Freedom of Association and Collective Bargaining

Child Labour

Forced or Compulsory Labor

401-1

401-2

401-3

402-1

403-1

403-2

403-3

403-4

404-1

404-2

404-3

405-1

405-2

406-1

407-1

408-1

409-1

New employee hires and employee turnover

Benefits provided to full-time employees that are not provided to temporary or part-time employees

Parental leave

Minimum notice periods regarding operational changes

Workers representation in formal joint management–worker health and safety committees

Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities

Workers with high incidence or high risk of diseases related to their occupation

Health and safety topics covered in formal agreements with trade unions

Average hours of training per year per employee

Programs for upgrading employee skills and transition assistance programs

Percentage of employees receiving regular performance and career development reviews

Diversity of governance bodies and employees

Ratio of basic salary and remuneration of women to men

Incidents of discrimination and corrective actions taken

Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk

Operations and suppliers at significant risk for incidents of child labour

Operations and suppliers at significant risk for incidents of forced or compulsory labor

61

N/A

62

N/A

25

25

25

25

65

65

65

18

64

N/A

N/A

71

71

107.

108.

109.

110.

111.

112.

113.

114.

115.

116.

117.

118.

119.

120.

121.

122.

123.

Attracting and retaining skilled workforce


Improving employee wellbeing


Enhancing health and safety in our workplace









Not applicable

Not applicable

Onboarding new suppliers


GRI 400: Social performance


Ab

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Security Practices

Rights of Indigenous People

Human Rights Assessment



Local Communities

Local Communities

Supplier Social Assessment

Supplier Social Assessment

Political Contributions

Customer Health and Safety

Customer Health and Safety

Marketing and Labelling



Customer Privacy

Socioeconomic Compliance

410-1

411-1

412-1

412-2

412-3

413-1

413-2

414-1

414-2

415-1

416-1

416-2

417-1

417-2

417-3

418-1

419-1

Security personnel trained in human rights policies or procedures

Incidents of violations involving rights of indigenous peoples

Operations that have been subject to human rights reviews or impact assessments

Employee training on human rights policies or procedures

Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

Operations with local community engagement, impact assessments, and development programs

Operations with significant actual and potential negative impacts on local communities

New suppliers that were screened using social criteria

Negative social impacts in the supply chain and actions taken

Political contributions

Assessment of the health and safety impacts of product and service categories

Incidents of non-compliance concerning the health and safety impacts of products and services

Requirements for product and service information and labelling

Incidents of non-compliance concerning product and service information and labelling

Incidents of non-compliance concerning marketing communications

Substantiated complaints concerning breaches of customer privacy and losses of customer data

Non-compliance with laws and regulations in the social and economic area

21

N/A

21

21

21

33

N/A

71

70

N/A

06,24

N/A

N/A

N/A

N/A

N/A

N/A

124.

125.

126.

127.

128.

129.

130.

131.

132.

133.

134.

135.

136.

137.

138.

139.

140.

Human rights

Not applicable

Human rights

Human rights

Human rights

Corporate Social Investment

Not applicable



Not applicable

Products and services provided; The � Family; Managing risks for optimum performance; Enhancing health and safety in our workplace

Not applicable

Not applicable

Not applicable

Not applicable

Not applicable

Not applicable


Ab

ou

t O

ur

Ma

ide

n

Su

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ina

bili

ty R

ep

ort

Pro

mo

tin

g R

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on

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AABS - Acrylonitrile Butadiene StyreneASAP - Anti-Substance Abuse Programme

BBOPP - Biaxially-Oriented PolypropylleneBOI - Bank of Industry

CCBI - Convention on Business Integrity CBN - Central Bank of Nigeria CEAESN - Circular Economy Approaches for Electronic Sector in NigeriaCOI - Conflict of Interest Declaration CRS - Corporate Responsibility and Sustainability CSI - Corporate Social InvestmentCVM - Customer Value Management

DDBI - Digital Bridge InstituteDML - Digital Mobile Library

EEAP - Employee Assistance ProgrammesEB - Enterprise BusinessEC - Employee Council ED - E-Waste Day EDC - Enterprise Development CentreEFInA - Enhancing Financial Innovations and AccessEMS-V - Environmental Management System VerificationEPRON - E-waste Producer Responsibility Organisation Nigeria ERMF - Enterprise Risk Management Framework

FFME - Federal Ministry of Environment FSA - Field Services Agent

GGC - Global CompactGEF - Global Environment Facility GGDP - Global Graduate Development Programme GSA - General Security Administration GSSC - Global Sourcing and Supply Chain

HHR - Human Resources

Abbreviations


IIBM - International Business MachineICT - Information and Communications TechnologyIDPWD - International Day of Persons with Disabilities IoT - Internet of ThingsIP - Intervention PersonnelIPPs - Independent Power Plants ISP - Internet Service ProviderIWEHD - International World Earth Hour Day

KKYC - Know Your Customer

LLIMCAF - Life in My City Art Festival LGA - Local Government AreaLME - Lumos Mobile ElectricityLUTH-SURPIN - Lagos University Teaching Hospital - Suicide Research and Prevention Initiative

MMDA - Ministries, Departments and AgenciesMMMSP - MTNF-MUSON Music Scholars ProgrammeMSME - Micro, Small and Medium Enterprises MTN ARDIC - MTN Academic Research and Development Innovation Challenge MTN FSA - MTN Foundation Scholars AlumniMTN DML - MTNF Digital Mobile Library MTN NFENP - MTN Nigeria Female Employees Networking Platform MTN WCWDT - MTN Foundation 'What Can We Do Together MTNF - MTN Foundation MTNF CDP - MTNF Community Development ProjectMTNF SS - MTN Foundation Scholarship Scheme MTNF SSBS - MTN Foundation Scholarship Scheme for Blind StudentsMTNF STSS - MTN Foundation Science and Technology Scholarship SchemeMTNF YEDP - MTN Foundation Youth Entrepreneurship Development Programme MTN N - MTN Nigeria Communications PlcMTN N NIP - MTN Nigeria Internship Programme MUSON - Musical Society of Nigeria MWSP - Maternal Ward Support Project

NNANTAP - National Association of Nigerian Theatre Arts Practitioners NCC - Nigerian Communication CommissionNESREA - National Environmental Standards and Regulations Enforcement AgencyNSE-SDGs - Nigerian Stock Exchange Sustainability Disclosure Guidelines NOA - National Orientation Agency NPS - Net Promoter ScoreNUTAF - Nigerian Universities Theatre Arts Festival NUTASA - Nigerian Universities Theatre Arts Students Association


PPAT - Profit After Tax PHC - Primary Health CentresPO - Purchase Order PSB - Payment Service Bank PWD - Persons with Disabilities

RROIC - Return on Invested Capital

SSACs - Skills Acquisition Centres SCC - Supplier Code of ConductSCFN - Sickle Cell Foundation of NigeriaSDG - Sustainable Development GoalsSHE - Safety Health and Environment SONTA - Society of Nigerian Theatre Artists SPS - Sustainability Policy StatementSWWW - SIWI World Water Week

TTIP - Talent Incubation Programme TTF - Totally Thames Festival

UUN - United NationsUNICEF - United Nations Children Fund UNEP - United Nations Environment ProgrammeUNGC - United Nations Global Compact UN-GPBHR - United Nations Guiding Principles on Business and Human Rights UN-SDGs - United Nations Sustainable Development Goals

VVAS - Value Added Service VPSHR - Voluntary Principles for Security and Human Rights

WWED - World Environment Day WHO - World Health Organisation

YYDFS - � Digital Financial Services Limited


Table 1: MTN Nigeria Board of DirectorsTable 2: MTN Nigeria work-related injury statisticsTable 3: Showing MTN Nigeria stakeholder engagement gridTable 4: Showing MTN Nigeria's emergency relief interventions to disaster victimsTable 5: Showing MTN Nigeria's support to vulnerable children across NigeriaTable 6: Showing list of orphanages that benefited from MTN Nigeria's support to vulnerable children Table 7: Showing items donated to the six geo-political zones of NigeriaTable 8: Showing items donated within the three phases of the MTNF National Priority ProjectTable 9: Showing the alignment of MTN Nigeria sustainability impact with the UN SDGs and ESG Table 10: Showing total number of new hire by gender Table 11: Showing total number of new hire by age group Table 12: Showing proportion of senior management hired from local community Table 13: Average training hour per employee by gender Table 14: Average training hour by employee category Table 15: MTN Nigeria Total Operational Carbon Footprint (tons Co2e) Table 16: MTN Nigeria's Diesel & Petrol UsageTable 17: MTN Nigeria's Electricity Usage

List of Tables

Figure 1: MTN Nigeria's materiality matrix Figure 2: MTN Nigeria's sustainability impact with the UN SDGs and ESG

List of Figures


Documents

2019 Sustainability Report - MTN Online