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Torridge Contract Overview
2018
Live Figures
Torridge Torrington Holsworthy
Memberships 1162 96 309
Swimming Lessons 602 228 138
Total Member Live 1764 324 447
Attendances per
month (Ave 17/18)- 12507 4139 4135
Opening Hours (per week)
Torridge Pool- 96
Torrington – 90.5
Holsworthy - 89
Membership Breakdown
27%
12%
6% 14% 8%
11%
21% 1%
PremierSwimCorporateConcessionFit & ActiveWellness WorksJointFANS
91%
2% 2%
5%
Rainbow SwimAcadamy1-2-1
2-2-1
1567 Fitness Members
Swimming
Lesson
Members
24%
38%
39% Full PriceConcession
Swim Lessons
2130 Total Members
1,099,809
1,190,381
679,053
1,166,179
1,194,355
702,201
1,204,831
1,334,343
774,605
- 450,000 900,000 1,350,000 1,800,000
Total NetIncome
Total Site Exp
Direct Staffing
2015/16 2016/17
2017/18
2016/17 - 2017/18 Comparison
Income 3.31%+
Expenditure 11.72%+
Direct Staffing 10.31%+
Torridge Contract
High Level Figures
Actual/Projected
Memberships
£0
£10,000
£20,000
£30,000
£40,000
£50,000
£60,000
£70,000
£80,000
£90,000
£100,000
£110,000
£120,000
£130,000
£140,000
Q1 Q2 Q3 Q4
Membership Income 15/16
Membership Income 16/17
Membership Income 17/18
Swimming Lessons
£0
£22,500
£45,000
£67,500
Q1 Q2 Q3 Q4
Swimming Lesson Income 15/16
Swimming Lesson Income 16/17
Swimming Lesson Income 17/18
NPS - Net Promoter Score
2017/18 Overall Score - +16
2018/19 YTD - +14
2018/19 Target - +47
Surveys sent - 2445
Responses received - 474
Response percentage - 19%
NPS - Feedback
1610 Devon, who
are we?...
Our member’s and community
engagement...
Chrissie Yvonne Louise James
MIND - Charity of the
Year
2018 Charity of the
Year
2018/19 Key
Objectives
1) Implementation of Front of House
Automation
2) Increase Sports Development Programme &
Offer
3) Achieve Customer Satisfaction Level of +30
4) Implement transition of telephony to the
Contact Centre at Torridge Pool
New Dryside Senior
Sports Coach
New Self
Serve Kiosk
Cheerleading
Contact Centre
Focus Groups
Thank You
Any Questions?