2018: The Year of Living Dangerously (For Managing Tech Labor) · 2018: The Year of Living Dangerously (For Managing Tech Labor) “Architecting” tech jobs, pay, and workforce management

1Foote Partners, LLCFoote Research Group

© 2018 Foote Partners LLC, Vero Beach, FL - USA, (772)234-2787 www.footepartners.com

2018: The Year of Living Dangerously (For Managing Tech Labor)

“Architecting” tech jobs, pay, and workforce management for complexity and constant change

David FooteChief Analyst & CRO

May 8, 2018

Foote Partners, LLCFoote Research Group

www.footepartners.com







The speed of technological change right now is the slowest it will be in

your lifetime.



‘sDisruptive Tech and Influencers

Marketing

Finance/Acct

Distribution/Logistics

Sales

HR

Operations

Applications Networks

Security/Risk

Systems

Database

Help Desk/CC

Architecture

Product Development

Real, imagined and unimaginedsecurity threats



These Disruptors Are Changing Everything We Know About Running a Business• Internet of Things/Telematics

($4-$11 trillion economic impact by 2025)

• Machine language/AI ($5-$7 trillion impact)

• Mobility ($3-$6 trillion impact)

• Blockchain (80%+ CAGR to $9.7B by 2021)

• Digital transformation• Big Data, Information Integration,

Analytics

• Cyberthreats• Real-time DevOps and Micro

Service Architectures• Self-service IT • Cloud computing• Carbon-reducing technology/

exponential energy • Telemedicine



Foote Partners: Our Professional Roots

Corporate IT, Business and HR executives


(Est. 1997)

Our co-founders, senior partners and associates were formerly senior executives, analysts, consultants and practitioners at these companies.



• Global Benchmark and Trend Research: Research partnerships with 5,233 employers (470,735 tech pros in 40+ industries)

– EUROPE: 2,045 employers/188,075 tech workers / 174 cities– U.S/CANADA: 3,188 employers / 282,660 tech workers / 83 cities

• Analyst Focus: User-side tech labor markets & human factors– Compensation and skills pay demand analysis and forecasting.– Organizational modeling and transformation – Tech/business integration. Global IT workforce and skills evolution. – IT-business hybrids

• Research & Advisory Customers: 4,600 employers, 23 countries– SMB to the Fortune 10/Global 1000, governments, not-for-profit orgs

Foote Partners Focus: TECH WORKFORCE



Why listen to me on this subject…

• Gartner…META Group. Foote Partners’ Chief Analyst & CRO since 1997 specializing in user-side tech labor, human factors

• 10 years in Silicon Valley with high tech and consumer products companies, management consulting firms.

• Early career: HR and compensation exec

• Things our company has pioneered in the industry– Tech skills and certifications supply/demand tracking and forecasting models

and pay premiums benchmark surveys (1999)

– First formal job definitions and salary surveys (USA, Canada, Europe) : • 1994 – 1996: Web; Data Warehousing/BI; e-Commerce; Business Technology (hybrid

IT-business jobs); Unix/NT Infrastructure. • 1998: SAP 2006: Cloud computing 2012: Epic Systems (EMR)

– Tech People Architecture/Agile Compensation Framework



What Are Individual IT Skills/Certs Earning? Certified vs. Noncertified, 2000 to 2018



Right now……IT Certification Market Pay Vectors(451 certifications reported)

Source: Foote Partners LLC, 2018 IT Skills & Certifications Pay Index – Q1 2018 edition

Info/Cyber security certifications =highest gain in

market value of all certs categories,

2015 - 2018



Right now……Noncertified IT Skills Pay (530 certifications reported)

Source:Foote Partners LLC, “IT Skills & Certifications Pay Index” (data through 4/1/2018)

Source: Foote Partners LLC, 2018 IT Skills & Certifications Pay Index – Q1 2018 edition



Measuring Labor Market Volatility: Q1 2018 IT Skills/Certs Volatility Index

23.6 % (or 230 of 968) specialized tech and business skills lost or gained value in 1Q18 v. 4Q17

• Last 2 yrs: 22% - 31%

DEFINITION OF VOLATILITYThe incidence of gains or declines

in market value for individual IT skills and certifications over time.

Source: Foote Partners LLC, 2018 IT Skills & Certifications Pay IndexTM



Hard Reality: Things Between IT and HR Change Very Slowly… • “…HR, while critical to the effective functioning of IT, is in

many ways out of touch with the current realities of how IT work actually gets done.”

• “HR in many organizations seems both disconnected from the goals of the corporation and insensitive, almost to the point of malfeasance, to the emerging needs of a highly skilled IT workforce.”

• “One of the attributes of high-performance organizations is that there is a great -- not just good -- relationship between the HR and IT organizations.”

“HR is Out of Sync With IT Work”Computerworld, March 20, 2006

---Thornton May



Let’s crawl inside the

heads of your HR staff for

a second…



HR challenges: Tech Workforce

People management systems and practices for tech pros have become frighteningly ineffective • Even ad hoc work-around solutions are failing

Fallout• Too many job titles• High staff churn in key roles, especially the most

experienced tech workers• Skills gaps• Difficulty finding and hiring talent• Overreliance on consultants, contractors, temps



HR challenges: Tech Workforce

Confusion about pay: Constant uncertainty about how much to pay info/cyber security professionals, especially new jobs and the “Swiss Army knife” hybrid positions.

Job Definition/Design Chaos: Managing independently created tech jobs that don’t fit in very will with established tech roles…that are themselves ill-defined

Job Path Uncertainty: tech workers have trouble navigating their careers and employers aren’t helping them very much



Now let’s crawl inside

executive management’s

head…



Business Value Ranking of These Disruptors



Digital Evolution Changing Risk



A Growing Digital Economy Relies On Trust

Richard Edelman – Feb 2016

Richard Edelman – Feb 2015



What Gifted Strategic Thinkers & Leaders Do

• Environmental savvy/acumen

• Challenge assumptions/status quo

• Comprehend the whole picture

• Grasp themes and patterns

• Form beliefs, assumptions and hypotheses

• Create the vision



Emerging Risk

• New technology

• New economic, socio-political, and environmental developments– Growing interdependencies between the above

• Changing business

But the biggest risk that employers can control is failing to meet tech labor requirements as they evolve.



Now let’s crawl inside a

tech executive’s head…



Sound familiar?

• Tech staff retention issues more severe…high churn in key roles, esp. the most experienced workers

• Tech gurus who don’t want to be promoted into people management roles---so they leave

• Persistent tech skills gaps

• Salary compression: balancing pay for new hires with pay for long-timers

• Job title inconsistency internally and externally



Sound familiar?

• Inability to clearly forecast tech labor and pay requirements for next 12-36 months.

• Murky tech career paths and incentive programs that are no longer effective

• Constant, unprecedented struggle to accurately determine true market pay for tech talent in a persistently volatile marketplace





Expanding Definition of ‘Tech Professional’



Next Gen IoT: The “Things”

Device Management/MEMS Embedded systems, software and

design Wireless sensor network design Circuit design Microcontroller programming Machine learning Sensor data analysis

Integration & Gateways MQ Telemetry Transport TCP/IP IPV4 & IPV6 Programming

HOT JOBS• Info/Cybersecurity Engineers• Info/Cybersecurity Infrastructure

(cloud, network, SW development)• Data Scientists• Network Engineers• Design Engineers• Hardware Engineers• GPS Development Engineers• Electrical Engineers• Network Engineer• AI Engineers



Next Gen IoT IoT: Connecting “I” and “T”

HOT JOBS and SKILLS• Cybersecurity

– Visability, Analytics, Identity, Risk

• AI Experts• UX/UI Designers• Interaction Designers• Visual Designers• Product Designers• Digital Product Designers• BI Professionals

− JIRA, Confluence, Cognos, Tableau, SSAS, SSIS, SSRS, Advanced SQL and SAS

− Predictive Analytics

• NoSQL and NewSQL

• Apache Spark• Machine Learning • Data Mining• Big Data

– Apache Hadoop, HDFS, Hbase, MapReduce, Flume, Oozie, Hive, Pig, YARN

• Cross-Skilling– HW skills for software developers– SW skills for hardware developers

• Communication interfaces• Associative thinking• Collaboration• Pattern recognition



If Blockchain is not just hype at your company…

HOT SKILLS• Ethereum’s smart contracts platform.

• Cryptocurrency platforms. Filecoin (for storage); SparkleCOIN; Bitcoin.

• Java, C++, Go and Python developers with experience programming on a Blockchain platform

• Smart contract programming languages: Solidity; LLL; Serpent.

• Gameflip (global marketplace for gamers to transact digital goods for games across all media platforms)

HOT JOB: Blockchain Developer• 2+ years as a software engineer

• Strong demonstrated coding skills in at least one of these languages: Go, C, C++, JAVA, Python.

• Solid understanding of ledgers, consensus methods, blockchains, and cryptocurrencies; expertise in threat analytics, anomaly detection, and performance management

• Strong understanding of algorithms, data structures, cryptography and data security, and decentralized technologies.

• Solid understanding of distributed storage

• At least some degree of experience creating blockchain frameworks and business applications; and soft skills common to any effective developer operating in any high-performance team setting



Business Value Ranking of These Disruptors



Cyber Security Growth

• Worldwide cybersecurity market forecasted to reach $170 billion by 2020 driven by: aerospace, defense, and intelligence verticals. – HOT AREAS: Security analytics/SIEM; threat intelligence; mobile

security; cloud security.

• Prediction: The world will spend $1 trillion cumulatively on cybersecurity products and services to combat cybercrime over the next 5 years from 2017 to 2021.



Cyber Security Workforce Sizing

• 1 Million unfilled cybersecurity jobs W/W, rising to 1.5 million in 2019 and 3.5 million by 2021– NASSCOM: Demand for 1 million cybersecurity pros in

India alone by 2020

• In 2017, the U.S. employs nearly 780,000 people in cybersecurity positions (NICE/NIST).

– 350,000+ U.S. cybersecurity jobs are unfilled



Cyber Security Workforce Trends

• For cybersecurity professionals: 3.5 times fastergrowth than the overall IT job market and 12 times faster than the total labor market

• The demand for the cybersecurity workforce is expected to rise to 6 million globally by 2019.

• U.S. News and World Report: Infosecurity profession is growing at a CAGR of 36.5 percent 2012 to 2022.



Definitions: Info vs. Cyber Security

• Information and data security• Access/identity management• IDS/IPS/Firewall • Network and networking security• O/S security• Cryptography• Protocol security• Secure and defensive programming• System configuration

Many of the cybersecurity positions available today are requesting knowledge and experience in one or more of several specific areas, such as:

• Audit log analysis • Intrusion detection, analytics and

intelligence• SIEM management• Advanced malware prevention• Cloud computing/ virtualization



Cybersecurity Jobs Titles

• Cybersecurity Specialist• Cybersecurity Architect• Cybersecurity Defense Analyst• Cybersecurity Engineer• Cryptography experts • Cyber Forensics experts• Cyber Ops Planner• Cyber Intel Planning• Cyber Operator• Cyber Crime Investigator • Penetration Tester• Cyber Policy and Strategy

Planner• Cyber Incident

Handler/Responder

• Threat Analyst• Exploitation Analyst• Intrusion Analyst• Malware Analyst• IT Security Risk Analyst• Infosec Director or Mgr.• Security Analyst• Security Engineer• Security Administrator• Forensics Investigator, Examiner,

Auditor, Systems Engineer or Integrator

• Cyber Legal Advisor• Privacy Officer/Privacy

Compliance Manager







Two things that are working to clear tech talent confusion:

Tech People ArchitectureAgile Compensation





Advantages of Any Type of Architecture

• Improved decision making

• Minimization of unwanted circumstances

• Improved adaptability to changing demands or market conditions

• Elimination of inefficient or redundant processes

• Optimizing the use of your assets



Managing People Can Be Architected?

Yes! People Architecture marries old and new processes, programs, practices and technology into an agile, forward-focused enterprise operational HCM model precisely tuned to:

Aggressive, constantly shifting business strategies Fluid organizational and skill requirements Volatile labor markets Corporate cultures that

resist change Performance philosophies that

need to work to get the bestout of your people



Tech People Architecture/Agile Compensation Domains

• Job design, definition, and documentation• Compensation design, structure and benchmarking• Incentive design and recognition practices• Skills demand analysis, acquisition and pay• Job/career paths and professional development• Hiring, retention and motivation• Work/life balance• Governance



Tech People Architecture: Five Step Process

Step 1 Step 2 Step 3 Step 4 Step 5

Role definition Job alignment to roles

Job documentation

Compensation alignment

Roll out plan





TPA inserts a new HR foundation under what’s already there

Option 1: You can keep much of what you already have but strengthen and rebuild foundational

systems to reduce severity of workforce problems (e.g. staff retention, skills acquisition, talent

recruiting)

‘Clean sheeting’ your HR systems and practices isn’t realistic no matter how broken they are. But incrementally strengthening the human capital mgt foundation over time---and in a big way---is what People Architecture enables.

Post Hurricane Sandy renovation

Option 2: You can replace HCM systems, programs and practices with more effective ones (in phases), while also building a stronger foundation and adding new critical capabilities for future requirements. Post Hurricane Sandy new construction



People Architecture Pillars

1. Role Architecture: Defining and aligning jobs across the entire IT organization. Validating career progression/tracks.

2. Job Design: Detailed specifications that define a specific job in terms of purpose, responsibilities, and qualifications.

3. Workforce Planning and Structuring: – Standardization of IT jobs and job elements; current versus

future jobs and transition to a future state; appropriate job grading and leveling.

– Developing and maintaining a pool of consistently skilled and experienced workers to execute on explicit business requirements.



People Architecture Pillars

4. Agile Compensation: Having flexibility and accuracy in determining how to pay workers in volatile labor markets.

5. Speed and Agility: Narrow the time lag between decision making and implementation of tech management changes.

6. Governance: Making decisions about IT role definition and standardization, career development, and compensation/rewards

7. Facilitation/Communication: IT workers’ understanding of their job expectations, career paths, skills development, and professional development opportunities.



Tech People Architecture

Step #1--Define what you do in broader roles, not jobsStep #2--Align of your jobs to those rolesStep #3--Document those roles and jobs to make sure you have job alignment across the enterprise--Account for variations within roles (e.g. by domain, functional specializations, unique job content/experience requiredStep #4--Meld compensation structure with results of #3Step #5--When/what to change, communication everything to workers



STEP #1 - TPA Begins By Focusing on Roles Instead of Jobs

1. Identify high-level roles across IT (typically 4 to 7 max)

High-Level Role ArchitectureSoftware

Engineer/ArcProject/Program

Management IT Business

Role Sub-Group (same) General Analyst

Business Analyst

Software Engineer

Programmer/ Developer

Infrastructure Engineer Technician Administrator (same)

Sr. Consultant

Consultant

Lead

Senior

Intermediate

Associate

Entry

IT SpecialistAnalyst

Real example



Focus on Roles not jobs

What are IT roles?

• Groups of tech professionals who do similar work irrespective of their current job titles or the departments they are working in.

• Comprised of tech jobs that are both business and technology focused and involve the application of technical, non-technical and ‘soft’ skills from multiple skill groups.

• Defined by standard competencies and qualifications that are consistent and objective across all similar jobs

• Defined by an end-to-end development process that spans from junior to senior levels, and helps define who the professionals are who will meet changing marketplace and business needs



Roles not jobs, cont’d.

What are IT roles?

• Roles use certification and informal accreditation of skills as vehicles for validating consistent standards of skill, knowledge, and experience

• Roles help organizations define and validate cross-professional and cross-functional jobs, career pathing and development options for workers

By starting with a broader focus on tech roles, it’s easier to define, grade and level the jobs the will be necessary to

carry our business strategies.





People Architecture Benefit: Reducing the Number of Job Titles You Have

• Streamlines and simplifies compensation administration – Gives you the capacity to classify and market price any job no

matter how unique it is

• Career progression is defined

• With People Architecture you will reduce the number of tech job titles by as much as 50% - 75% administratively(compensation grading and leveling)

– But you can continue to use as many job titles as you want with current/future incumbents



Example: Job Title Consolidation Infrastructure Engineering

President

Role Proposed Job Titles Related existing jobs

Vice PresidentVP, Infrastructure Engineering VP IT I & O Design & Deliver

VP IT Infrastructure & Ops

Director of People Director, Infrastructure Engineering

Director Unix EngineeringDirector Tech Integration & DB EngDirector Large Systems & Messaging

Manager of People Manager, Infrastructure Engineering

I&O Design & Delivery ManagerI&O Service & Support ManagerData Center Infrastructure Mgr

IC4 / Mgr of Process

Sr. IE Consultant n/a (new role)

IE Consultant CICS System/Database/Intel ConsultantNetwork/Storage Engineering Consultant

IC3Infrastructure Engineer III

Intel/Network/Storage/Systems Engineer IIICICS/Database/MVS System Programmers IIISr. Database Administrator

Infrastructure Engineer IIDatabase Administrator Intel/Network/Storage/Systems Engineer IIMVS Sys Programmer II / ITO MVS Programmer II

IC2Infrastructure Engineer I

Database Analyst; Senior Database AnalystIntel/Network/Storage/Systems Engineer IMVS Sys Programmer I

Associate Infra. Eng. ITE Engineering Associate



Example: Aligning Titles by Domain Infrastructure Engineering

President

Role Proposed Job Titles Proposed Domains

Vice PresidentVP, Infrastructure Engineering n/a

Director of People Director, Infrastructure Engineering n/a

NOTE: May require 2 levels (depending on scope)

Manager of People Manager, Infrastructure Engineering n/a

IC4 / Mgr of Process

Sr. IE Consultant

• Web / Middleware• Database• Large Systems (Mainframe/Teradata)• Storage• Systems (Unix/Linux/Windows)• Network• End User / Mobility

IE Consultant

IC3Infrastructure Engineer III

Infrastructure Engineer II

IC2Infrastructure Engineer I

Associate Infra. Eng. n/a



Example 1 - Job Role Architecture Framework Software

Engineering

Software Quality

AssuranceInfrastructure Engineering Administrator Technician Architecture Project

ManagementProgram

ManagementBusiness Analyst

VicePresident

VP, IT Solutions

VP, Infrastructure Engineering

VP, Enterprise

Architecture

VP, IT PMO

Director of People

Director, IT Solutions

Director, SQA

Director, Infrastructure Engineering

Director, Enterprise Systems

Director, IT SupportDirector,

Enterprise Architecture

Director, IT PMO

Director of Process

Enterprise Software Engineer

Enterprise Architect

Manager of People

Applications Portfolio Manager

Manager,Software

Engineering

Manager, SQA

Manager, Infrastructure Engineering

Manager, Enterprise Systems

Supervisor, Systems

Administration

Sr. Manager, IT Support

Manager, IT Support

IT Support Supervisor

Manager, Architecture

Senior IT Project Manager

IT Project Manager

IT Program Manager

Manager, BusinessAnalyst

IC4 / Manager of

ProcessSE Consultant

SQA Consultant

Senior IE Consultant

IE Consultant

Lead Support AnalystSr. Architect

Architect

I&O Project Engagement

Manager

Asst Project Mgr

Associate IT Program Manager

IT Enterprise Business Analyst

IT Sr. Business Analyst

IC3Sr. Software

Engineer

Software Engineer

Senior SQA Engineer

SQA Engineer

Infrastructure Engineer III

Infrastructure Engineer II

Sr. Systems Administrator

Systems Administrator III

Sr. Support Analyst

IT Project Analyst

IT Project Specialist

IT PMO Analyst

IT PMO Specialist

IT Business Analyst

IT Sr. Associate Business Analyst

IC2

Sr. Software Developer

Software Developer

Assoc. Software Developer

SQA Analyst

Associate SQA Analyst

Infrastructure Engineer I

Associate Infrastructure

Engineer

Systems Administrator II

Systems Administrator I

Support Analyst

Support Technician

IT Project Coordinator

IT PMO Coordinator

IT Associate Business Analyst

IC1 Assoc. Systems Administrator



Example 2 - Job Role Architecture Framework



STEP #2/#3: Job Design, Definition and Documentation – cont’d

3. Develop Additive Matrices (detailed job hierarchies) as a better alternative to job descriptions for all existed and planned IT jobs, working with SMEs and using existing job definition docs, tech platform taxonomies, etc.

4. Iterative review of AMs by SME panels5. Final approval of job design and job documentation

Job design process and results leveraged as IT organizational design and implementation work proceeds





Generic Job Titles: Associate SQA Analyst SQA Analyst SQA Engineer Sr. SQA Engineer SQA Consultant Manager, SQA Director, SQA

Core Responsibilities x Job LevelIC2 IC2 IC3 IC3 IC4/Manager of Process Manager of People Director

1Development of Self & Others

Pursues self-development and effective relationships with others by organizing resources and information; openly sharing information and knowledge with coworkers and customers; seeking performance feedback; adapting to and learning from change, difficulties, and feedback


Pursues self-development and effective relationships with others by organizing resources and information; openly sharing information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; seeking performance feedback; adapting to and learning from change, difficulties, and feedback


Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members

Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; working closely with employees to set goals and provide open feedback and coaching to drive performance improvement

Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; recruiting, selecting, and developing talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made

2

Autonomy/ Authority/ Decision Making/ Influence

Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; building an understanding of procedures, data, and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; understanding priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible


Completes work assignments by applying up-to-date expertise in subject area; leveraging an understanding of policies, data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities


Conducts or oversees business-specific projects by applying deep expertise in subject area; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities

Manages designated work stream to meet customer and business needs by translating business plans into tactical action items; communicating goals and objectives; overseeing work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; assuming responsibility for decision making

Drives the execution of multiple work streams by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly

Key Responsibilities by Job Role

1 GQS Framework

Supports the company’s GQS (Global Quality Services) Framework with guidance from senior team members by building an understanding of company software testing methodologies, quality standards, and internal and external controls

Supports the company’s GQS (Global Quality Services) Framework with guidance from senior team members by applying an understanding of company software testing methodologies, quality standards, and internal and external controls; staying current on industry trends and practices; promoting continuous improvement

Supports the development of a formal GQS (Global Quality Services) Framework by applying an understanding of company software testing methodologies, quality standards, and internal and external controls; staying current on industry trends and practices; promoting continuous improvement and making recommendations for framework enhancements; supporting gate assessments for various SDLC stages with guidance from senior team members as appropriate

Assists in the development of a formal GQS (Global Quality Services) Framework by applying an understanding of company software testing methodologies, quality standards, and internal and external controls; staying current on and benchmarking industry trends and practices; promoting continuous improvement and making recommendations for framework enhancements; participating in gate assessments for various SDLC stages with guidance from senior team members as appropriate; serving as a point of contact and representing GQS on IT initiatives

Guides and influences the development and application of a formal GQS (Global Quality Services) Framework by applying a comprehensive understanding of company software testing methodologies, quality standards, and internal and external controls; staying current on and benchmarking industry trends and practices; promoting continuous improvement and making recommendations to management and other IT stakeholders for framework enhancements and refinements to SQA metrics; participating in and serving as a subject matter expert during gate assessments at various SDLC stages; serving as a primary point of contact and representing GQS on issues related to SQA controls and processes

Manages the development and application of a formal GQS (Global Quality Services) Framework by maintaining a comprehensive understanding of company software testing methodologies, quality standards, and internal and external controls; engaging team members to drive continuous improvement and implement framework enhancements; anticipating industry directions, reviewing benchmarking results, and making recommendations to support current and future framework developments; providing leadership to team members during gate assessments at various SDLC stages; serving as the primary point of contact and representing GQS on IT initiatives; providing leadership and guidance to business groups and communities to ensure compliance and engagement with designated quality processes; addressing and resolving escalated or high impact issues related to framework compliance

Provides overall direction for the development and application of a formal GQS (Global Quality Services) Framework by maintaining a comprehensive understanding of company software testing methodologies, quality standards, and internal and external controls; leveraging knowledge of industry directions and fostering an environment of continuous improvement to drive framework enhancements; reviewing and approving recommendations for framework developments; serving as the primary point of contact and representing GQS on IT initiatives to executive leadership; providing leadership and direction to business groups and communities to address critical compliance and/or engagement issues for all enterprise SQA processes

2Enterprise Test Strategy

Supports the development of the software quality assurance (SQA) test strategy for assigned IT initiatives under the guidance of senior team members by assisting in the analysis of business and technology requirements to ensure testability and traceability; assisting in the verification of validated test data and environment requirements; providing input into the alignment of test plans and timelines with project/program milestones

Supports the development of the software quality assurance (SQA) test strategy for assigned IT initiatives under the guidance of senior team members by assisting in the analysis of business and technology requirements to ensure testability and traceability; identifying and reporting test defects; assisting in the verification of validated test data and environment requirements; providing input into the alignment of test plans and timelines with project/program milestones

Assists in the development of the software quality assurance (SQA) test strategy for assigned IT initiatives by analyzing business and technology requirements to ensure testability and traceability; determining testing scope and approach; identifying, defining, and mitigating issues, dependencies, and risks related to testing; verifying the validation of test data and environment requirements; ensuring test plans and timelines are aligned with project/program milestones

Assists in the development of the software quality assurance (SQA) test strategy for moderately to highly complex IT initiatives across multiple SQA domains by analyzing business and technology requirements to ensure testability and traceability; determining testing scope and approach; collaborating with cross-functional IT and business stakeholders to review and approve the overall testing approach; identifying, defining, and mitigating issues, dependencies, and risks related to testing; verifying the validation of test data and environment requirements; ensuring test plans and timelines are aligned with project/program milestones

Leads the development of software quality assurance (SQA) test strategies for large-scale, complex IT initiatives spanning all SQA domains by analyzing business and technology requirements to ensure testability and traceability; determining testing scope and approach; partnering with cross-functional IT and business stakeholders to review and gain approval on the overall testing approach; identifying, defining, and mitigating issues, dependencies, and risks related to testing; verifying the validation of test data and environment requirements; ensuring test plans and timelines are aligned with project/program milestones

Oversees the development and takes accountability for the software quality assurance (SQA) test strategies for IT initiatives in assigned area by reviewing the results of business and technology requirements analyses to verify testability and traceability; reviewing and signing off on testing scope and approach; partnering with cross-functional IT and business stakeholders to review and approve the overall testing approach; serving as an escalation point on issues, dependencies, and risks related to testing; ensuring test plans and timelines are aligned with cross-functional project/program milestones

Provides overall direction and takes accountability for the delivery of software quality assurance (SQA) test strategies for IT initiatives across all SQA domains by reviewing and providing second-level sign off on testing scope and approach for large-scale or high impact initiatives; developing a network of partnerships with cross-functional IT and business leaders to support the review and approval of testing approaches; serving as a second-tier escalation point on critical issues, dependencies, and risks related to testing; taking accountability for the alignment of all test plans and timelines with cross-functional project/program milestones

3 SDLC QA

Supports end-to-end quality assurance throughout various stages of the Software Testing Life Cycle (STLC) for assigned IT initiatives by executing front- and/or back-end test cases and scenarios in accordance with the GQS framework and company testing methodology; identifying and escalating quality risks and issues throughout the Software Testing Life Cycle (STLC); generating daily test metric reports

Supports end-to-end quality assurance throughout various stages of the Software Testing Life Cycle (STLC) for assigned IT initiatives by executing front- and/or back-end test cases and scenarios in accordance with the GQS framework and company testing methodology; building an understanding of the software defect life cycle; identifying and escalating quality risks, issues, and conflicts throughout the Software Testing Life Cycle (STLC); generating daily test metric reports

Provides end-to-end quality assurance throughout the entire Software Development Life Cycle (SDLC) for assigned IT initiatives by developing and executing front- and/or back-end test cases and scenarios in accordance with the GQS framework and company testing methodology; tracking software quality metrics across testing phases (e.g., SIT, Performance, UAT, Automation, Production Validation); assisting in the management of the software defect life cycle; participating in root cause analysis of identified defects; enforcing entry and exit criteria throughout the SDLC with guidance from senior team members as appropriate; identifying and escalating quality risks, issues, and conflicts throughout the SDLC; providing daily test execution metrics to IT teams and management as appropriate

Provides end-to-end quality assurance throughout the entire Software Development Life Cycle (SDLC) for moderately to highly complex IT initiatives in multiple SQA domains by developing and executing front- and/or back-end test cases and scenarios in accordance with the GQS framework and company testing methodology; collaborating with cross‑functional IT teams to gain buy-in and approval of test plans; tracking software quality metrics across testing phases (e.g., SIT, Performance, UAT, Automation, Production Validation); managing the software defect life cycle; participating in root cause analysis of identified defects; enforcing entry and exit criteria throughout the SDLC; identifying and escalating quality risks, issues, conflicts, and/or resistance across teams throughout the SDLC;

Provides end-to-end quality assurance throughout the entire Software Development Life Cycle (SDLC) for large-scale, complex IT initiatives spanning all SQA domains by ensuring all testware complies with the GQS framework and company testing methodology; ensuring software quality metrics are tracked across testing phases (e.g., SIT, Performance, UAT, Automation, Production Validation); defining and ensuring adherence to standardized processes throughout the software defect life cycle; defining and enforcing entry and exit criteria throughout the entire SDLC; providing executive dashboards to IT management and leadership as appropriate

Ensures the provision of end-to-end quality assurance throughout the entire Software Development Life Cycle (SDLC) for IT initiatives in assigned area by ensuring all components of the Software Testing Life Cycle (STLC) comply with the established GQS framework and company testing methodology; overseeing the development and execution of front- and/or back-end test cases and scenarios; building and leveraging partnerships with cross‑functional IT teams to support test plan buy-in and approval; reviewing software quality metrics across testing phases (e.g., SIT, Performance, UAT, Automation, Production Validation); overseeing the management of the software defect life cycle; ensuring entry and exit criteria are enforced throughout the SDLC; addressing and resolving escalated quality risks, issues, conflicts, and/or resistance throughout the SDLC; reviewing daily test execution metrics and publishing weekly reports of SQA metrics for IT and business leadership

Provides overall direction to ensure the provision of end-to-end quality assurance throughout the entire Software Development Life Cycle (SDLC) for QMO and testing initiatives across all SQA domains by establishing a network of partnerships with cross‑functional IT leaders to drive cross-functional support and buy-in for GQS initiatives; ensuring all components of the Software Testing Life Cycle (STLC) comply with the established GQS framework and company testing methodology; ensuring entry and exit criteria are enforced throughout the SDLC; reviewing summary test execution metrics and providing monthly reports of SQA metrics to executive leadership

4SQA Project Planning

Assists in the development of software quality assurance (SQA) project plans with guidance from senior team members as appropriate by participating in the identification of project scope and level‑of‑effort (LOE) estimates; mentoring junior team members as appropriate; assisting in the development and management of SQA deliverables and deadlines; tracking project milestones and providing status reports to IT and business stakeholders as appropriate

Assists in the development of software quality assurance (SQA) project plans for moderate to highly complex projects by participating in the identification of project scope and level‑of‑effort (LOE) estimates; assisting management to identify necessary resources and associated skill-sets required to deliver project objectives; identifying training needs and mentoring junior team members as appropriate; assisting in the development and management of SQA deliverables and deadlines; tracking project milestones and providing status reports to IT and business stakeholders as appropriate

Develops comprehensive project plans for software quality assurance (SQA) initiatives to drive the development of global SQA Centers of Excellence (COE) by researching, identifying, and prioritizing quality initiatives for delivery; determining project scope and level‑of‑effort (LOE) estimates; identifying necessary resources and associated skill-sets required to deliver project objectives; identifying training needs and mentoring junior team members as appropriate; developing and managing Quality Management Office (QMO) deliverables and deadlines; tracking and reporting project status and milestones to IT leadership as appropriate

Manages the development of software quality assurance (SQA) project plans by determining project scope and level‑of‑effort (LOE) estimates; developing and administering project budgets, schedules, and performance standards (e.g., team and vendor productivity); identifying and securing necessary resources and associated skill-sets required to deliver project objectives; identifying training needs and ensuring junior team members receive guidance and mentoring as appropriate; developing and managing SQA deliverables and deadlines; managing vendor (e.g., testing, software) relationships and enforcing SLA (Service Level Agreement) performance standards; reviewing project status and milestones reports; providing justification for and first-level authorization for exceptions and waivers; meeting with IT and business stakeholders to address contingency plans as appropriate

Oversees the development and approval of comprehensive project plans for Quality Management Office (QMO) and (SQA) testing initiatives by reviewing, prioritizing, and approving quality and testing initiatives for delivery; authorizing project scope, level‑of‑effort (LOE) estimates, budgets, and performance standards (e.g., team and vendor productivity metrics); procuring necessary resources and associated skill-sets required to deliver project objectives; providing training resources to ensure necessary team member development; building and maintaining relationships with key vendor partners (e.g., testing, software) and ensuring SLA (Service Level Agreement) performance standards are enforced; providing second-level authorization for exceptions and waivers; meeting with leadership to address contingency plans as appropriate; reporting GQS status and milestones to executive leadership as appropriate

5 SQA Governance

Adheres to Quality Management Office (QMO) practices, standards, and guidelines by participating in formal and informal training; adhering to established SQA processes and controls; tracking and reporting standardized SQA metrics; gathering, maintaining, and communicating lessons learned and feedback to IT teams and management


Establishes and ensures adherence to Quality Management Office (QMO) practices, standards, and guidelines by defining best-in-class QMO process and policy requirements; establishing and leading auditing processes to ensure the standardization of SQA metrics, processes, and controls; anticipating, mitigating, resolving, and/or escalating key risks, issues, and conflicts related to QMO compliance and enforcement; managing the establishment, implementation, and maintenance of knowledge management practices and capabilities (e.g., internal social networking, knowledge base); driving the ongoing communication of industry standards and best practices to IT teams, governance committees, and the larger quality management community

Adheres to Quality Management Office (QMO) practices, standards, and guidelines by participating in formal and informal training; adhering to established SQA processes and controls; tracking and reporting standardized SQA metrics; gathering, maintaining, and communicating lessons learned and feedback to IT teams, leadership, and the larger quality management community

Ensures adherence to Quality Management Office (QMO) practices, standards, and guidelines by coordinating formal and informal training; ensuring the establishment of and compliance with best-in-class SQA processes, policies, and controls; ensuring standardized SQA metrics are tracked and reported as appropriate; addressing and resolving escalated quality risks, issues, and conflicts related to QMO compliance and enforcement; communicating best practices and feedback to IT teams, governance committees, senior leadership, and the larger quality management community





1Development of Self & Others





Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members

Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; working closely with employees to set goals and provide open feedback and coaching to drive performance improvement

Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; recruiting, selecting, and developing talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made

2

Autonomy/ Authority/ Decision Making/ Influence





Conducts or oversees business-specific projects by applying deep expertise in subject area; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities

Manages designated work stream to meet customer and business needs by translating business plans into tactical action items; communicating goals and objectives; overseeing work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; assuming responsibility for decision making

Drives the execution of multiple work streams by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly


1 GQS Framework

Supports the company’s GQS (Global Quality Services) Framework with guidance from senior team members by building an understanding of company software testing methodologies, quality standards, and internal and external controls

Supports the company’s GQS (Global Quality Services) Framework with guidance from senior team members by applying an understanding of company software testing methodologies, quality standards, and internal and external controls; staying current on industry trends and practices; promoting continuous improvement

Supports the development of a formal GQS (Global Quality Services) Framework by applying an understanding of company software testing methodologies, quality standards, and internal and external controls; staying current on industry trends and practices; promoting continuous improvement and making recommendations for framework enhancements; supporting gate assessments for various SDLC stages with guidance from senior team members as appropriate

Assists in the development of a formal GQS (Global Quality Services) Framework by applying an understanding of company software testing methodologies, quality standards, and internal and external controls; staying current on and benchmarking industry trends and practices; promoting continuous improvement and making recommendations for framework enhancements; participating in gate assessments for various SDLC stages with guidance from senior team members as appropriate; serving as a point of contact and representing GQS on IT initiatives

Guides and influences the development and application of a formal GQS (Global Quality Services) Framework by applying a comprehensive understanding of company software testing methodologies, quality standards, and internal and external controls; staying current on and benchmarking industry trends and practices; promoting continuous improvement and making recommendations to management and other IT stakeholders for framework enhancements and refinements to SQA metrics; participating in and serving as a subject matter expert during gate assessments at various SDLC stages; serving as a primary point of contact and representing GQS on issues related to SQA controls and processes

Manages the development and application of a formal GQS (Global Quality Services) Framework by maintaining a comprehensive understanding of company software testing methodologies, quality standards, and internal and external controls; engaging team members to drive continuous improvement and implement framework enhancements; anticipating industry directions, reviewing benchmarking results, and making recommendations to support current and future framework developments; providing leadership to team members during gate assessments at various SDLC stages; serving as the primary point of contact and representing GQS on IT initiatives; providing leadership and guidance to business groups and communities to ensure compliance and engagement with designated quality processes; addressing and resolving escalated or high impact issues related to framework compliance

Provides overall direction for the development and application of a formal GQS (Global Quality Services) Framework by maintaining a comprehensive understanding of company software testing methodologies, quality standards, and internal and external controls; leveraging knowledge of industry directions and fostering an environment of continuous improvement to drive framework enhancements; reviewing and approving recommendations for framework developments; serving as the primary point of contact and representing GQS on IT initiatives to executive leadership; providing leadership and direction to business groups and communities to address critical compliance and/or engagement issues for all enterprise SQA processes

2Enterprise Test Strategy



Assists in the development of the software quality assurance (SQA) test strategy for assigned IT initiatives by analyzing business and technology requirements to ensure testability and traceability; determining testing scope and approach; identifying, defining, and mitigating issues, dependencies, and risks related to testing; verifying the validation of test data and environment requirements; ensuring test plans and timelines are aligned with project/program milestones

Assists in the development of the software quality assurance (SQA) test strategy for moderately to highly complex IT initiatives across multiple SQA domains by analyzing business and technology requirements to ensure testability and traceability; determining testing scope and approach; collaborating with cross-functional IT and business stakeholders to review and approve the overall testing approach; identifying, defining, and mitigating issues, dependencies, and risks related to testing; verifying the validation of test data and environment requirements; ensuring test plans and timelines are aligned with project/program milestones

Leads the development of software quality assurance (SQA) test strategies for large-scale, complex IT initiatives spanning all SQA domains by analyzing business and technology requirements to ensure testability and traceability; determining testing scope and approach; partnering with cross-functional IT and business stakeholders to review and gain approval on the overall testing approach; identifying, defining, and mitigating issues, dependencies, and risks related to testing; verifying the validation of test data and environment requirements; ensuring test plans and timelines are aligned with project/program milestones

Oversees the development and takes accountability for the software quality assurance (SQA) test strategies for IT initiatives in assigned area by reviewing the results of business and technology requirements analyses to verify testability and traceability; reviewing and signing off on testing scope and approach; partnering with cross-functional IT and business stakeholders to review and approve the overall testing approach; serving as an escalation point on issues, dependencies, and risks related to testing; ensuring test plans and timelines are aligned with cross-functional project/program milestones

Provides overall direction and takes accountability for the delivery of software quality assurance (SQA) test strategies for IT initiatives across all SQA domains by reviewing and providing second-level sign off on testing scope and approach for large-scale or high impact initiatives; developing a network of partnerships with cross-functional IT and business leaders to support the review and approval of testing approaches; serving as a second-tier escalation point on critical issues, dependencies, and risks related to testing; taking accountability for the alignment of all test plans and timelines with cross-functional project/program milestones

3 SDLC QA



Provides end-to-end quality assurance throughout the entire Software Development Life Cycle (SDLC) for assigned IT initiatives by developing and executing front- and/or back-end test cases and scenarios in accordance with the GQS framework and company testing methodology; tracking software quality metrics across testing phases (e.g., SIT, Performance, UAT, Automation, Production Validation); assisting in the management of the software defect life cycle; participating in root cause analysis of identified defects; enforcing entry and exit criteria throughout the SDLC with guidance from senior team members as appropriate; identifying and escalating quality risks, issues, and conflicts throughout the SDLC; providing daily test execution metrics to IT teams and management as appropriate

Provides end-to-end quality assurance throughout the entire Software Development Life Cycle (SDLC) for moderately to highly complex IT initiatives in multiple SQA domains by developing and executing front- and/or back-end test cases and scenarios in accordance with the GQS framework and company testing methodology; collaborating with cross‑functional IT teams to gain buy-in and approval of test plans; tracking software quality metrics across testing phases (e.g., SIT, Performance, UAT, Automation, Production Validation); managing the software defect life cycle; participating in root cause analysis of identified defects; enforcing entry and exit criteria throughout the SDLC; identifying and escalating quality risks, issues, conflicts, and/or resistance across teams throughout the SDLC;

Provides end-to-end quality assurance throughout the entire Software Development Life Cycle (SDLC) for large-scale, complex IT initiatives spanning all SQA domains by ensuring all testware complies with the GQS framework and company testing methodology; ensuring software quality metrics are tracked across testing phases (e.g., SIT, Performance, UAT, Automation, Production Validation); defining and ensuring adherence to standardized processes throughout the software defect life cycle; defining and enforcing entry and exit criteria throughout the entire SDLC; providing executive dashboards to IT management and leadership as appropriate

Ensures the provision of end-to-end quality assurance throughout the entire Software Development Life Cycle (SDLC) for IT initiatives in assigned area by ensuring all components of the Software Testing Life Cycle (STLC) comply with the established GQS framework and company testing methodology; overseeing the development and execution of front- and/or back-end test cases and scenarios; building and leveraging partnerships with cross‑functional IT teams to support test plan buy-in and approval; reviewing software quality metrics across testing phases (e.g., SIT, Performance, UAT, Automation, Production Validation); overseeing the management of the software defect life cycle; ensuring entry and exit criteria are enforced throughout the SDLC; addressing and resolving escalated quality risks, issues, conflicts, and/or resistance throughout the SDLC; reviewing daily test execution metrics and publishing weekly reports of SQA metrics for IT and business leadership

Provides overall direction to ensure the provision of end-to-end quality assurance throughout the entire Software Development Life Cycle (SDLC) for QMO and testing initiatives across all SQA domains by establishing a network of partnerships with cross‑functional IT leaders to drive cross-functional support and buy-in for GQS initiatives; ensuring all components of the Software Testing Life Cycle (STLC) comply with the established GQS framework and company testing methodology; ensuring entry and exit criteria are enforced throughout the SDLC; reviewing summary test execution metrics and providing monthly reports of SQA metrics to executive leadership

4SQA Project Planning

Assists in the development of software quality assurance (SQA) project plans with guidance from senior team members as appropriate by participating in the identification of project scope and level‑of‑effort (LOE) estimates; mentoring junior team members as appropriate; assisting in the development and management of SQA deliverables and deadlines; tracking project milestones and providing status reports to IT and business stakeholders as appropriate

Assists in the development of software quality assurance (SQA) project plans for moderate to highly complex projects by participating in the identification of project scope and level‑of‑effort (LOE) estimates; assisting management to identify necessary resources and associated skill-sets required to deliver project objectives; identifying training needs and mentoring junior team members as appropriate; assisting in the development and management of SQA deliverables and deadlines; tracking project milestones and providing status reports to IT and business stakeholders as appropriate

Develops comprehensive project plans for software quality assurance (SQA) initiatives to drive the development of global SQA Centers of Excellence (COE) by researching, identifying, and prioritizing quality initiatives for delivery; determining project scope and level‑of‑effort (LOE) estimates; identifying necessary resources and associated skill-sets required to deliver project objectives; identifying training needs and mentoring junior team members as appropriate; developing and managing Quality Management Office (QMO) deliverables and deadlines; tracking and reporting project status and milestones to IT leadership as appropriate

Manages the development of software quality assurance (SQA) project plans by determining project scope and level‑of‑effort (LOE) estimates; developing and administering project budgets, schedules, and performance standards (e.g., team and vendor productivity); identifying and securing necessary resources and associated skill-sets required to deliver project objectives; identifying training needs and ensuring junior team members receive guidance and mentoring as appropriate; developing and managing SQA deliverables and deadlines; managing vendor (e.g., testing, software) relationships and enforcing SLA (Service Level Agreement) performance standards; reviewing project status and milestones reports; providing justification for and first-level authorization for exceptions and waivers; meeting with IT and business stakeholders to address contingency plans as appropriate

Oversees the development and approval of comprehensive project plans for Quality Management Office (QMO) and (SQA) testing initiatives by reviewing, prioritizing, and approving quality and testing initiatives for delivery; authorizing project scope, level‑of‑effort (LOE) estimates, budgets, and performance standards (e.g., team and vendor productivity metrics); procuring necessary resources and associated skill-sets required to deliver project objectives; providing training resources to ensure necessary team member development; building and maintaining relationships with key vendor partners (e.g., testing, software) and ensuring SLA (Service Level Agreement) performance standards are enforced; providing second-level authorization for exceptions and waivers; meeting with leadership to address contingency plans as appropriate; reporting GQS status and milestones to executive leadership as appropriate

5 SQA Governance



Establishes and ensures adherence to Quality Management Office (QMO) practices, standards, and guidelines by defining best-in-class QMO process and policy requirements; establishing and leading auditing processes to ensure the standardization of SQA metrics, processes, and controls; anticipating, mitigating, resolving, and/or escalating key risks, issues, and conflicts related to QMO compliance and enforcement; managing the establishment, implementation, and maintenance of knowledge management practices and capabilities (e.g., internal social networking, knowledge base); driving the ongoing communication of industry standards and best practices to IT teams, governance committees, and the larger quality management community

Adheres to Quality Management Office (QMO) practices, standards, and guidelines by participating in formal and informal training; adhering to established SQA processes and controls; tracking and reporting standardized SQA metrics; gathering, maintaining, and communicating lessons learned and feedback to IT teams, leadership, and the larger quality management community

Ensures adherence to Quality Management Office (QMO) practices, standards, and guidelines by coordinating formal and informal training; ensuring the establishment of and compliance with best-in-class SQA processes, policies, and controls; ensuring standardized SQA metrics are tracked and reported as appropriate; addressing and resolving escalated quality risks, issues, and conflicts related to QMO compliance and enforcement; communicating best practices and feedback to IT teams, governance committees, senior leadership, and the larger quality management community

Generic Job Titles: Associate SQA Analyst SQA Analyst Core Responsibilities x Job Level

IC2 IC2

1 Development of Self & Others



Pursues se relationsh and inform advice, an customer explanati mentorin performa from chan

2Autonomy/ Authority/ Decision Making/ Influence



Complete date expe understan support p functiona identifyin and expe informati implemen opportun


2 Enterprise Test Strategy



Assists in quality as IT initiativ technolog and trace approach issues, de verifying t environm and timel milestone

3 SDLC QA



Provides e througho Cycle (SD developin test cases GQS fram methodo across tes Automati the mana participat defects; e througho team mem escalating througho execution as approp



Generic Job Titles: Associate SQA Analyst SQA Analyst SQA Engineer Sr. SQA Engineer SQA Consultant Manager, SQA Director, SQAMinimum Qualifications

1Education and/or Experience Related to SQA

Two years of college coursework with a declared major in Computer Science, CIS, or related field OR 2+

years IT experience, including 1+ year experience in SQA, software testing, or related field.

Bachelor's degree in Computer Science, CIS, or related field and 2+ years experience in SQA, software testing or

related fieldOR

Bachelor's degree in Computer Science, CIS, or related field and 1+ years as an Associate SQA Analyst. Additional equivalent work experience may be

substituted for the degree requirement.

Bachelor's degree in Computer Science, CIS, or related field and 4+ years experience in SQA or

related field. Additional equivalent work experience may be substituted for the degree

requirement.



requirement.

Bachelor's degree in Computer Science, CIS, or related field and 8+ years experience in SQA, software/system testing, or related field. Additional equivalent work experience may be


Bachelor's degree in Business Administration, Computer Science, CIS, or related field and 10+ years IT experience, including at least

6+ years SQA project management, consulting, or leadership experience. Additional equivalent work experience may be


Bachelor's degree in Business Administration, Computer Science, CIS, or related field and 10+ years SQA project management,

consulting, or leadership experience. Additional equivalent work experience may be substituted for the degree requirement.

2Specialized Experience - Multi-domain

2+ years SQA experience working across multiple IT domains and business units in a corporate setting OR 2+ years SQA

consulting experience.

4+ years IT experience working across multiple IT domains and business units in a corporate setting.

3Specialized Experience - Budgets

3+ years experience managing operational and/or project financial budgets.

4Team Leadership Experience

2+ years experience in a leadership role with or without direct reports.



5Interaction w/ Senior Leadership

2+ years of work experience in an IT role requiring interaction with senior management (i.e., Director level and above).


6Supervisory Experience

4+ years of supervisory experience.

Preferred Qualifications

1 Education Bachelor's degree in Computer Science, CIS, or related field.

Master's degree in Computer Science, CIS, or related field.


Master's degree in Computer Science, CIS, or related field. Master's degree in Business Administration, Computer Science, CIS, or related field.

Master's degree in Business Administration, Computer Science, CIS, or related field.

2 SQA Certification Quality Assurance Institute (QAI) or American Society for Quality (ASQ) certification.

Quality Assurance Institute (QAI) or American Society for Quality (ASQ) certification.





3 Process CertificationInstitution of Electrical Engineering (IEEE), International

Organization for Standardization (ISO), or Six Sigma certification.

Institution of Electrical Engineering (IEEE), International Organization for Standardization

(ISO), or Six Sigma certification.



Institution of Electrical Engineering (IEEE), International Organization for Standardization (ISO), or Six Sigma

certification.

Institution of Electrical Engineering (IEEE), International Organization for Standardization (ISO), or Six Sigma certification.



2+ years supervisory experience. 2+ years second level IT management experience.





7Matrixed Organization Experience

1+ years experience working in a large matrixed organization.



3+ years experience working in a large matrixed organization. 4+ years experience working in a large matrixed organization.

2+ years experience in a leadership role of a large matrixed organization.




9Specialized Experience - IT Vendors

2+ years experience working with third party IT contractors.


3+ years experience working with third party IT vendors. 4+ years experience working with third party IT vendors. 3+ years experience working with third party IT vendor leadership. 4+ years experience working with third party IT vendor leadership.

10Specialized Experience - Retail IT

3+ years IT experience in the retail industry. 4+ years IT experience in the retail industry. 4+ years IT experience in the retail industry. 2+ years IT management experience in the retail industry. 3+ years IT management experience in the retail industry.

11Specialized Experience - SDLC

1+ years experience working on project(s) involving the implementation of software development life

cycle(s) (SDLC).

2+ years experience working on project(s) involving the implementation of software development life cycle(s)

(SDLC).

3+ years experience working on project(s) involving the implementation of software

development life cycle(s) (SDLC).



4+ years experience working on project(s) involving the implementation of software development life cycle(s) (SDLC).



12Specialized Experience - Technical Documentation

1+ years experience writing IT technical documentation.

2+ years experience writing IT technical documentation.2+ years experience writing technical

documentation in a software testing or quality assurance environment.

3+ years experience writing technical documentation in a software testing or quality

assurance environment.

4+ years experience writing technical documentation in a software testing or quality assurance environment.


13Specialized Experience - Integration

4+ years experience working with integration technologies (e.g.,webmethods, datapower, MQ).




Generic Job Titles: Associate SQA Analyst SQA Analyst SQA Engineer Sr. SQA Engineer SQA Consultant Manager, SQA Director, SQAMinimum Qualifications


Two years of college coursework with a declared major in Computer Science, CIS, or related field OR 2+

years IT experience, including 1+ year experience in SQA, software testing, or related field.

Bachelor's degree in Computer Science, CIS, or related field and 2+ years experience in SQA, software testing or

related fieldOR

Bachelor's degree in Computer Science, CIS, or related field and 1+ years as an Associate SQA Analyst. Additional equivalent work experience may be




requirement.



requirement.

Bachelor's degree in Computer Science, CIS, or related field and 8+ years experience in SQA, software/system testing, or related field. Additional equivalent work experience may be


Bachelor's degree in Business Administration, Computer Science, CIS, or related field and 10+ years IT experience, including at least

6+ years SQA project management, consulting, or leadership experience. Additional equivalent work experience may be


Bachelor's degree in Business Administration, Computer Science, CIS, or related field and 10+ years SQA project management,

consulting, or leadership experience. Additional equivalent work experience may be substituted for the degree requirement.


2+ years SQA experience working across multiple IT domains and business units in a corporate setting OR 2+ years SQA

consulting experience.

4+ years IT experience working across multiple IT domains and business units in a corporate setting.











4+ years of supervisory experience.


1 Education Bachelor's degree in Computer Science, CIS, or related field.



Master's degree in Computer Science, CIS, or related field. Master's degree in Business Administration, Computer Science, CIS, or related field.

Master's degree in Business Administration, Computer Science, CIS, or related field.







3 Process CertificationInstitution of Electrical Engineering (IEEE), International

Organization for Standardization (ISO), or Six Sigma certification.





Institution of Electrical Engineering (IEEE), International Organization for Standardization (ISO), or Six Sigma

certification.




2+ years supervisory experience. 2+ years second level IT management experience.





7Matrixed Organization Experience




3+ years experience working in a large matrixed organization. 4+ years experience working in a large matrixed organization.





9Specialized Experience - IT Vendors



3+ years experience working with third party IT vendors. 4+ years experience working with third party IT vendors. 3+ years experience working with third party IT vendor leadership. 4+ years experience working with third party IT vendor leadership.

10Specialized Experience - Retail IT

3+ years IT experience in the retail industry. 4+ years IT experience in the retail industry. 4+ years IT experience in the retail industry. 2+ years IT management experience in the retail industry. 3+ years IT management experience in the retail industry.

11Specialized Experience - SDLC

1+ years experience working on project(s) involving the implementation of software development life

cycle(s) (SDLC).

2+ years experience working on project(s) involving the implementation of software development life cycle(s)

(SDLC).








12Specialized Experience - Technical Documentation


2+ years experience writing IT technical documentation.2+ years experience writing technical


3+ years experience writing technical documentation in a software testing or quality

assurance environment.



13Specialized Experience - Integration



Generic Job Titles: SQA Engineer Sr. SQA Engineer SQA Consultant Core Responsibilities x Job Level

IC3 IC3 IC4/Manager of Process Minimum Qualifications




requirement.



requirement.

Bachelor's degree in Computer Science, CIS, or related field and 8+ years experience in SQA,

software/system testing, or related field. Additional equivalent work experience may be


Bachelor's Computer S years IT exp

SQA proj leadership work expe


2+ years SQA experience working across multiple IT domains and business units in a corporate

setting OR 2+ years SQA consulting experience.

4+ years IT ex domains


4 Team Leadership Experience



4+ years exp


2+ years requiring in

(i.e.

6 Supervisory Experience


1 Education Master's degree in Computer Science, CIS, or related field.



Master's d Comput




Quality Ass Society

3 Process CertificationInstitution of Electrical Engineering (IEEE),

International Organization for Standardization (ISO), or Six Sigma certification.





Institutio Internation

(ISO

4 Supervisory Experience

2+ ye

5 Team Leadership Experience



4+ years of work experience in an IT role requiring interaction with senior management

(i.e., Director level and above).





Core Values -- Proficiency Level by Job Role

1 Acting with Honor and Character Universal Universal Universal Universal Universal Universal Universal

2 Caring About Others Universal Universal Universal Universal Universal Universal Universal

3 Relating Skills Universal Universal Universal Universal Universal Universal Universal

Core Competencies -- Proficiency Level by Job Role

1 Being Organizational Savvy Basic Basic Intermediate Intermediate Intermediate Intermediate Advanced

2 Communicating Effectively Basic Basic Intermediate Intermediate Intermediate Advanced Advanced

3 Creating the New and Different Intermediate Intermediate Intermediate Intermediate Advanced

4 Decision Making Basic Basic Intermediate Intermediate Advanced Advanced Thought Leader

5 Demonstrating Personal Flexibility Basic Basic Intermediate Intermediate Intermediate Advanced Advanced

6 Getting Organized Intermediate Intermediate Intermediate Intermediate Advanced Advanced

7 Keeping on Point Basic Basic Intermediate Advanced Advanced

8 Managing Diverse Relationships Basic Basic Basic Basic Intermediate Advanced Advanced

9 Understanding the Business Basic Basic Basic Basic Intermediate Intermediate Advanced

Leadership Competencies -- Proficiency Level by Job Role

1 Dealing with Trouble Basic Basic Intermediate Intermediate Intermediate Advanced Advanced

2 Focusing on the Bottom Line Basic Basic Intermediate Intermediate Intermediate Advanced Thought Leader

3 Getting Work Done Through Others Basic Basic Intermediate Advanced Advanced

4 Inspiring Others Intermediate Intermediate Advanced

Functional Competencies -- Proficiency Level by Job Role

1 Expressing Technical Concepts to Non-technical Audience

Basic Basic Intermediate intermediate Advanced Advanced Advanced

2 Influencing Basic Intermediate intermediate Advanced Advanced Advanced

3 Issues & Risk Management Basic Intermediate Intermediate Intermediate Intermediate Advanced

4 Matrixed Work Structure Basic Intermediate Intermediate Advanced Advanced Thought Leader

5 Negotiating Basic Intermediate intermediate Advanced Thought Leader Thought Leader

6 Analytical Skills Intermediate Intermediate Advanced Advanced Thought Leader

7 Project Estimation Basic Intermediate Intermediate Advanced Advanced

8 Requirements Management & Traceability

Basic Intermediate Advanced Advanced Advanced Advanced

9 Budget Management and Forecasting

Intermediate Intermediate Advanced

10 Client Focus Basic Basic Intermediate Intermediate Advanced Advanced Advanced

11 Planning: Tactical, Strategic Basic Intermediate Intermediate Advanced Advanced Thought Leader

12 Test Engineering Basic Intermediate Intermediate Advanced Advanced Thought Leader Thought Leader

13 Software Development Life Cycle Basic Intermediate Intermediate Advanced Advanced Advanced Advanced

14 External Resource Management Basic Basic Intermediate

15 IT Industry: Trends & Directions Basic Basic Intermediate Intermediate Intermediate Advanced

16 Application Design, Architecture Basic Basic Intermediate Intermediate Intermediate Intermediate

17 Application Testing Basic Intermediate Intermediate Advanced Thought Leader Thought Leader Thought Leader

18 System Testing Basic Intermediate Advanced Advanced Thought Leader Thought Leader

19 Agile Development Basic Basic Intermediate Intermediate Intermediate

20 Scripting Tools and Languages Basic Basic Intermediate Intermediate Intermediate Intermediate

21 E-Commerce Tools Intermediate Intermediate Advanced Advanced

22 System Testing Tools Basic Intermediate Intermediate Intermediate Advanced Advanced Thought Leader

23 Relational Databases Basic Basic Intermediate Intermediate Advanced Intermediate

24 SYSTEMS SOFTWARE INFRASTRUCTURE

Basic Basic Intermediate Intermediate Intermediate Intermediate

25 Systems Programming Basic Basic Intermediate Intermediate Intermediate Intermediate

26 Software Quality Assurance Basic Intermediate Intermediate Advanced Advanced Advanced Thought Leader

27 IT Governance Intermediate Intermediate Advanced Advanced Advanced Thought Leader

28 IT Quality Assurance Basic Intermediate Intermediate Advanced Advanced Thought Leader Thought Leader

29 Product and Vendor Evaluation Basic Intermediate Intermediate Intermediate Intermediate

30 Technical Troubleshooting Basic Intermediate Intermediate Advanced Thought Leader Thought Leader

31 Software Process Improvement (SPI) Basic Intermediate Advanced Advanced Advanced Advanced Thought Leader

32 Technical Writing/Documentation Basic Intermediate Intermediate Intermediate Advanced Advanced

33 TESTING Basic Intermediate Intermediate Intermediate Advanced Advanced Thought Leader

34 User Acceptance Testing (UAT) Advanced Advanced Thought Leader

35 ITIL (Information Technology Infrastructure Library)

Basic Basic Basic Intermediate Basic

36 SQL Intermediate Intermediate Intermediate Intermediate Advanced





Core Values -- Proficiency Level by Job Role

1 Acting with Honor and Character Universal Universal Universal Universal Universal Universal Universal

2 Caring About Others Universal Universal Universal Universal Universal Universal Universal

3 Relating Skills Universal Universal Universal Universal Universal Universal Universal


1 Being Organizational Savvy Basic Basic Intermediate Intermediate Intermediate Intermediate Advanced

2 Communicating Effectively Basic Basic Intermediate Intermediate Intermediate Advanced Advanced

3 Creating the New and Different Intermediate Intermediate Intermediate Intermediate Advanced

4 Decision Making Basic Basic Intermediate Intermediate Advanced Advanced Thought Leader

5 Demonstrating Personal Flexibility Basic Basic Intermediate Intermediate Intermediate Advanced Advanced

6 Getting Organized Intermediate Intermediate Intermediate Intermediate Advanced Advanced

7 Keeping on Point Basic Basic Intermediate Advanced Advanced

8 Managing Diverse Relationships Basic Basic Basic Basic Intermediate Advanced Advanced

9 Understanding the Business Basic Basic Basic Basic Intermediate Intermediate Advanced


1 Dealing with Trouble Basic Basic Intermediate Intermediate Intermediate Advanced Advanced

2 Focusing on the Bottom Line Basic Basic Intermediate Intermediate Intermediate Advanced Thought Leader

3 Getting Work Done Through Others Basic Basic Intermediate Advanced Advanced

4 Inspiring Others Intermediate Intermediate Advanced


1 Expressing Technical Concepts to Non-technical Audience

Basic Basic Intermediate intermediate Advanced Advanced Advanced

2 Influencing Basic Intermediate intermediate Advanced Advanced Advanced

3 Issues & Risk Management Basic Intermediate Intermediate Intermediate Intermediate Advanced

4 Matrixed Work Structure Basic Intermediate Intermediate Advanced Advanced Thought Leader

5 Negotiating Basic Intermediate intermediate Advanced Thought Leader Thought Leader

6 Analytical Skills Intermediate Intermediate Advanced Advanced Thought Leader

7 Project Estimation Basic Intermediate Intermediate Advanced Advanced

8 Requirements Management & Traceability

Basic Intermediate Advanced Advanced Advanced Advanced

9 Budget Management and Forecasting

Intermediate Intermediate Advanced

10 Client Focus Basic Basic Intermediate Intermediate Advanced Advanced Advanced

11 Planning: Tactical, Strategic Basic Intermediate Intermediate Advanced Advanced Thought Leader

12 Test Engineering Basic Intermediate Intermediate Advanced Advanced Thought Leader Thought Leader

13 Software Development Life Cycle Basic Intermediate Intermediate Advanced Advanced Advanced Advanced

14 External Resource Management Basic Basic Intermediate

15 IT Industry: Trends & Directions Basic Basic Intermediate Intermediate Intermediate Advanced

16 Application Design, Architecture Basic Basic Intermediate Intermediate Intermediate Intermediate

17 Application Testing Basic Intermediate Intermediate Advanced Thought Leader Thought Leader Thought Leader

18 System Testing Basic Intermediate Advanced Advanced Thought Leader Thought Leader

19 Agile Development Basic Basic Intermediate Intermediate Intermediate

20 Scripting Tools and Languages Basic Basic Intermediate Intermediate Intermediate Intermediate

21 E-Commerce Tools Intermediate Intermediate Advanced Advanced

22 System Testing Tools Basic Intermediate Intermediate Intermediate Advanced Advanced Thought Leader

23 Relational Databases Basic Basic Intermediate Intermediate Advanced Intermediate

24 SYSTEMS SOFTWARE INFRASTRUCTURE

Basic Basic Intermediate Intermediate Intermediate Intermediate

25 Systems Programming Basic Basic Intermediate Intermediate Intermediate Intermediate

26 Software Quality Assurance Basic Intermediate Intermediate Advanced Advanced Advanced Thought Leader

27 IT Governance Intermediate Intermediate Advanced Advanced Advanced Thought Leader

28 IT Quality Assurance Basic Intermediate Intermediate Advanced Advanced Thought Leader Thought Leader

29 Product and Vendor Evaluation Basic Intermediate Intermediate Intermediate Intermediate

30 Technical Troubleshooting Basic Intermediate Intermediate Advanced Thought Leader Thought Leader

31 Software Process Improvement (SPI) Basic Intermediate Advanced Advanced Advanced Advanced Thought Leader

32 Technical Writing/Documentation Basic Intermediate Intermediate Intermediate Advanced Advanced

33 TESTING Basic Intermediate Intermediate Intermediate Advanced Advanced Thought Leader

34 User Acceptance Testing (UAT) Advanced Advanced Thought Leader

35 ITIL (Information Technology Infrastructure Library)

Basic Basic Basic Intermediate Basic

36 SQL Intermediate Intermediate Intermediate Intermediate Advanced

Generic Job Titles: SQA Analyst SQA Engineer Core Responsibilities x Job Level

IC2 IC3Core Values -- Proficiency Level by Job Role

1 Acting with Honor and Character

Universal Universal

2 Caring About Others Universal Universal

3 Relating Skills Universal Universal


1 Being Organizational

Basic Intermediate

2 Communicating Effectively

Basic Intermediate

3 Creating the New and Different

Intermediate

4 Decision Making Basic Intermediate

5 Demonstrating Personal Flexibility

Basic Intermediate

6 Getting Organized Intermediate Intermediate

7 Keeping on Point Basic

8 Managing Diverse Relationships

Basic Basic

9 Understanding the Business

Basic Basic


1 Dealing with Trouble Basic Intermediate

2 Focusing on the Bottom Line

Basic Intermediate

3 Getting Work Done Through Others

Basic

4 Inspiring Others


1Expressing Technical Concepts to Non-technical Audience

Basic Intermediate

2 Influencing Basic Intermediate

3 Issues & Risk Management

Basic Intermediate

4 Matrixed Work Structure

Basic Intermediate

5 Negotiating Basic Intermediate

6 Analytical Skills Intermediate Advanced



`

• Domains for SQA jobs– Performance– Automation– Functional

SQA Analyst - Performance SQA Engineer - Performance Sr. SQA Engineer - Performance SQA Consultant - Performance Manager, SQA - Performance

#

MQ or

PQ? Qualification IC2

Importance Rating

(0-3)

Level Rating(1-3)

Is MQ/PQ Required to

Perform/ Related to

Key Responsibilities? (X=Yes) IC3

Importance Rating

(0-3)

Level Rating(1-3)


Perform/ Related to


Importance Rating

(0-3)

Level Rating(1-3)


Perform/ Related to


Importance Rating

(0-3)

Level Rating(1-3)


Perform/ Related to

Key Responsibilities? (X=Yes) Manager

Importance Rating

(0-3)

Level Rating(1-3)


Perform/ Related to

Key Responsibilities? (X=Yes)

1 MQ Education and/or Experience Related to SQA

Bachelor's degree in Computer Science, CIS, or related field and 2+ years

experience in SQA, software testing or related field

ORBachelor's degree in Computer Science, CIS, or related field and 1+ years as an

Associate SQA Analyst. Additional equivalent work experience may be


3 2 x


experience in SQA or related field. Additional equivalent work experience

may be substituted for the degree requirement.

3 2 x




3 2 x


experience in SQA, software/system testing, or related field. Additional

equivalent work experience may be substituted for the degree

requirement.

3 2 x

Bachelor's degree in Business Administration, Computer Science, CIS,

or related field and 10+ years IT experience, including at least 6+ years SQA project management, consulting, or leadership experience. Additional equivalent work experience may be


3 2 x

2 MQ Specialized Experience - Multi-domain

2+ years SQA experience working across multiple IT domains and

business units in a corporate setting OR 2+ years SQA consulting experience

2 2 x4+ years IT experience working across

multiple IT domains and business units in a corporate setting.

2 2 x

3 MQ Specialized Experience - Budgets

4 MQ Team Leadership Experience 2+ years experience in a leadership role with or without direct reports.

3 2 x3+ years experience in a leadership role

with or without direct reports.3 2 x


3 2 x

5 MQ Interaction w/ Senior Leadership

2+ years of work experience in an IT role requiring interaction with senior management (i.e., Director level and

above).

2 2 x

1 MQSpecialized Experience - System Performance Measurement

2+ years experience measuring system performance in a corporate

environment.3 2 x


environment.3 2 x


environment.3 2 x


environment.3 2 x

2 MQSpecialized Experience - Requirements translation

3 MQSpecialized Experience - Functional Testing

4 MQSpecialized Experience - Automation Methodologies/Frameworks

5 MQSpecialized Experience - Programming/Scripting

2+ years experience in software or systems programming and/or scripting.

2 2 x3+ years experience in software or

systems programming and/or scripting.2 2 x




1 PQ Education Master's degree in Computer Science, CIS, or related field.

2 2 xMaster's degree in Computer Science,

CIS, or related field.2 2 x


2 2 xMaster's degree in Business

Administration, Computer Science, CIS, or related field.

2 2 x

2 PQ SQA CertificationQuality Assurance Institute (QAI) or American Society for Quality (ASQ)

certification.2 2 x

Quality Assurance Institute (QAI) or American Society for Quality (ASQ)

certification.2 2 x


certification.2 2 x


certification.2 2 x


certification.2 2 x

3 PQ Process Certification

Institution of Electrical Engineering (IEEE), International Organization for

Standardization (ISO), or Six Sigma certification.

2 2 x



2 2 x



2 2 x



2 2 x



2 2 x

4 PQ Supervisory Experience 2+ years supervisory experience. 3 2 x

5 PQ Team Leadership Experience 2+ years experience in a leadership role with or without direct reports.

3 2 x

6 PQ Interaction w/ Senior Leadership4+ years of work experience in an IT

role requiring interaction with senior management (i e Director level and

3 2 x

7 PQ Matrixed Organization Experience 2+ years experience working in a large matrixed organization.

3 2 x3+ years experience working in a large

matrixed organization.3 2 x





3 2 x

8 PQ Specialized Experience - Budgets2+ years experience managing

operational and/or project financial b d

3 2 x

9 PQ Specialized Experience - IT Vendors 2+ years experience working with third party IT contractors.

2 2 x3+ years experience working with third

party IT contractors.2 2 x

3+ years experience working with third party IT vendors.


party IT vendors.2 2 x

3+ years experience working with third party IT vendor leadership.

3 2 x

10 PQ Specialized Experience - Retail IT 3+ years IT experience in the retail industry.

2 2 x4+ years IT experience in the retail

industry.2 2 x

4+ years IT experience in the retail industry.

2 2 x2+ years IT management experience in

the retail industry.2 2 x

11 PQ Specialized Experience - SDLC2+ years experience working on

project(s) involving the implementation of software

development life cycle(s) (SDLC)

3 2 x

3+ years experience working on project(s) involving the

implementation of software development life cycle(s) (SDLC)

3 2 x



3 2 x



3 2 x



3 2 x

12 PQ Specialized Experience - Technical Documentation


2 2 x2+ years experience writing technical








2 2 x

13 PQ Specialized Experience - Integration

4+ years experience working with integration technologies (e.g.,

WebMethods, DataPower, MQ). 2 2 x



1 PQSpecialized Experience - System Performance Measurement


environment.3 2 x

2 PQSpecialized Experience - Programming

2+ years experience in software or systems programming.

3 2 x

3 PQSpecialized Experience - Capacity Planning

1+ years experience in capacity planning and management.

2 2 x2+ years experience in capacity

planning and management.2 2 x





3 2 x

4 PQSpecialized Experience - Web Services

1+ years experience working with Web Services technologies for system or

software testing.3 2 x









5 PQSpecialized Experience - Onshore/Offshore Teams

3+ years experience working with onshore and offshore teams.

3 2 x4+ years experience working with

onshore and offshore teams.3 2 x

2+ years experience managing onshore and offshore teams.

3 2 x

6 PQSpecialized Experience - Virtual Testing Environments



`

• Domains for SQA jobs– Performance– Automation– Functional

SQA Analyst - Performance SQA Engineer - Performance Sr. SQA Engineer - Performance SQA Consultant - Performance Manager, SQA - Performance

#

MQ or

PQ? Qualification IC2

Importance Rating

(0-3)

Level Rating(1-3)


Perform/ Related to


Importance Rating

(0-3)

Level Rating(1-3)


Perform/ Related to


Importance Rating

(0-3)

Level Rating(1-3)


Perform/ Related to


Importance Rating

(0-3)

Level Rating(1-3)


Perform/ Related to

Key Responsibilities? (X=Yes) Manager

Importance Rating

(0-3)

Level Rating(1-3)


Perform/ Related to


1 MQ Education and/or Experience Related to SQA



ORBachelor's degree in Computer Science, CIS, or related field and 1+ years as an

Associate SQA Analyst. Additional equivalent work experience may be


3 2 x




3 2 x




3 2 x


experience in SQA, software/system testing, or related field. Additional

equivalent work experience may be substituted for the degree

requirement.

3 2 x

Bachelor's degree in Business Administration, Computer Science, CIS,

or related field and 10+ years IT experience, including at least 6+ years SQA project management, consulting, or leadership experience. Additional equivalent work experience may be


3 2 x

2 MQ Specialized Experience - Multi-domain

2+ years SQA experience working across multiple IT domains and

business units in a corporate setting OR 2+ years SQA consulting experience

2 2 x4+ years IT experience working across

multiple IT domains and business units in a corporate setting.

2 2 x

3 MQ Specialized Experience - Budgets

4 MQ Team Leadership Experience 2+ years experience in a leadership role with or without direct reports.

3 2 x3+ years experience in a leadership role

with or without direct reports.3 2 x


3 2 x

5 MQ Interaction w/ Senior Leadership

2+ years of work experience in an IT role requiring interaction with senior management (i.e., Director level and

above).

2 2 x



environment.3 2 x


environment.3 2 x


environment.3 2 x


environment.3 2 x



4 MQSpecialized Experience - Automation Methodologies/Frameworks








1 PQ Education Master's degree in Computer Science, CIS, or related field.

2 2 xMaster's degree in Computer Science,



2 2 xMaster's degree in Business

Administration, Computer Science, CIS, or related field.

2 2 x


certification.2 2 x


certification.2 2 x


certification.2 2 x


certification.2 2 x


certification.2 2 x




2 2 x



2 2 x



2 2 x



2 2 x



2 2 x

4 PQ Supervisory Experience 2+ years supervisory experience. 3 2 x

5 PQ Team Leadership Experience 2+ years experience in a leadership role with or without direct reports.

3 2 x

6 PQ Interaction w/ Senior Leadership4+ years of work experience in an IT

role requiring interaction with senior management (i e Director level and

3 2 x

7 PQ Matrixed Organization Experience 2+ years experience working in a large matrixed organization.







3 2 x

8 PQ Specialized Experience - Budgets2+ years experience managing

operational and/or project financial b d

3 2 x

9 PQ Specialized Experience - IT Vendors 2+ years experience working with third party IT contractors.


party IT contractors.2 2 x

3+ years experience working with third party IT vendors.


party IT vendors.2 2 x

3+ years experience working with third party IT vendor leadership.

3 2 x

10 PQ Specialized Experience - Retail IT 3+ years IT experience in the retail industry.

2 2 x4+ years IT experience in the retail

industry.2 2 x

4+ years IT experience in the retail industry.

2 2 x2+ years IT management experience in

the retail industry.2 2 x

11 PQ Specialized Experience - SDLC2+ years experience working on

project(s) involving the implementation of software

development life cycle(s) (SDLC)

3 2 x



3 2 x



3 2 x



3 2 x



3 2 x

12 PQ Specialized Experience - Technical Documentation










2 2 x

13 PQ Specialized Experience - Integration





1 PQSpecialized Experience - System Performance Measurement


environment.3 2 x

2 PQSpecialized Experience - Programming

2+ years experience in software or systems programming.

3 2 x

3 PQSpecialized Experience - Capacity Planning








3 2 x

4 PQSpecialized Experience - Web Services











5 PQSpecialized Experience - Onshore/Offshore Teams

3+ years experience working with onshore and offshore teams.

3 2 x4+ years experience working with

onshore and offshore teams.3 2 x

2+ years experience managing onshore and offshore teams.

3 2 x

6 PQSpecialized Experience - Virtual Testing Environments

SQA Analyst - Performance SQA Engineer - Performance

#MQ or PQ? Qualification IC2

Importance Rating

(0-3)

Level Rating(1-3)


Perform/ Related to


Importance Rating

(0-3)

Level Rating(1-3)


Perform/ Related to


1 MQEducation and/or Experience Related to SQA



ORBachelor's degree in Computer Science,

CIS, or related field and 1+ years as a Lowe's Associate SQA Analyst.

Additional equivalent work experience may be substituted for the degree

requirement.

3 2 x




3 2 x

2 MQSpecialized Experience - Multi-domain

3 MQSpecialized Experience - Budgets

4 MQTeam Leadership Experience

5 MQInteraction w/ Senior Leadership



environment.3 2 x



4 MQ

Specialized Experience - Automation Methodologies/Frameworks



2 2 x

1 PQ EducationMaster's degree in Computer Science,



certification.2 2 x


certification.2 2 x




2 2 x



2 2 x



STEP #4: Melding Agile Compensation Processes with Job Design/Definition

• Add to Additive Matrices (detailed job hierarchies)– Job grades/job codes and compensation (for all grades/codes

and all job levels)

• Design total compensation structure by grade, level with internal equity controls. – Uses proprietary market pay benchmark surveys

• Complete and thorough job descriptions and interview guides



STEP #4: Melding Agile Compensation Processes with Job Design/Definition

• Typically in scope for compensation design consideration:– Compensation structure including job grading and leveling– Spot incentive program considerations– In-demand (‘hot”) skills premium pay program– Short term incentive programs– Long term incentive programs for selected IT segments– Perquisites recommendations



STEP #4: Case Study - Agile Compensation

0

50000

100000

150000

200000

250000

A10 M03 M04 M05 M06 M07 M08 M09 M10 E10 E11 E12

Average of Annual Rate

Current midpoint

Market Reference

XYZ Corp Overall Salary Analysis



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M03 M04 M05 M06 M07 M08 M09 M10 E11

Software Engineering

Average of Annual Rt

Average of Midpoint

Average of Market Reference



Targets by Role: Software Engineers

0

20000

40000

60000

80000

100000

120000

140000

160000

180000

200000

Ass

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Software Engineering

Average of Annual Rt

Average of Midpoint

Average of Market Reference

= Skills pay candidate

= Salary adjustment or skills pay candidate



Current skill pay Job Title Dept Grade Market

Reference Annual Rt Midpoint Market Ratio Name JRA Family Incr Dt

Years Service

3848 Software Engineer IT Development Control Ser M06 83571 75000 85,000 0.90 Smith,William Software Engineering 1.443848 Infrastructure Eng II-EndUser IT Store/Remote/EUC Platfo M07 83699 80000 96,000 0.96 Smith,William Infrastructure Engineering 1.627670 Information Security Ana II IT Integration & Identity Svc M06 88423 89000 85,000 1.01 Duthaluri,Avin ITBPS 1.787306 Software Engineer IT Services M06 83571 81000 85,000 0.97 Goswami,Avin Software Engineering 1.876708 Infrastructure Eng II-Web IT Large Systems and Web M07 92899 82500 96,000 0.89 Das,Vaidyana Infrastructure Engineering 2.205642 Software Eng-ERP IT Integration & Identity Svc M06 82944 95000 85,000 1.15 Palaparthy,Vij Software Engineering 2.209724 Architect IT Enterprise Architecture M08 108917 115000 108,000 1.06 Lisiecki,Thom Enterprise Architecture 2.658294 Sr Software Engineer-IM IT Integration & Identity Svc M07 102244 100000 96,000 0.98 Boga,Swapna Software Engineering 2.719542 Architect IT Enterprise Architecture M08 108917 106000 108,000 0.97 Jhingran,Ashi Enterprise Architecture 2014-06-16 2.866448 Sr Software Engineer-Ecom IT eCommerce Solutions M07 102290 110000 96,000 1.08 Angelini,Dona Software Engineering 2.92

7399.86 Manager Software Eng-IM IT Integration & Identity Svc M09 124143 117000 123,000 0.94 Thakur,Ravi R Software Engineering 3.134394 Software Developer-Ecom IT eCommerce Solutions M04 69243 60000 64,000 0.87 Quinn,Zachar Software Engineering 2013-12-28 3.136448 Sr Software Engineer-BI IT Business Intelligence M07 105798 110000 96,000 1.04 Sudathi,Ashok Business Analyst 3.16

11050 Sr Architect-Data IT Enterprise Architecture M09 126399 128000 123,000 1.01 Blacker,Doug Enterprise Architecture 2014-09-15 3.189542 Architect-Portfolio IT Strategy & Roadmap M08 103309 120000 108,000 1.16 Benfield,Jenn Enterprise Architecture 3.256448 Sr Software Engineer-ERP IT Integration & Identity Svc M07 92160 107940 96,000 1.17 Palanivel,Sam Software Engineering 2014-03-15 3.468398 Sr IT Project Mgr-Solns IT eCommerce BA & PM M09 120780 123600 123,000 1.02 Brown,Mason IT Project Management 2014-03-15 3.893692 Software Eng Consult-Mobile IT eCommerce Solutions M08 126500 106000 108,000 0.84 Novack,Steve Software Engineering 3.974810 Application Portfolio Mgr II IT eCommerce Solutions M10 140172 144000 138,000 1.03 Bender,Robe Software Engineering 4.107306 Infrastructure Eng II-Web IT Large Systems and Web M07 92899 96163 96,000 1.04 Seaman,Char Infrastructure Engineering 2014-03-15 4.539542 Software Eng Consult-IM IT Integration & Identity Svc M08 124143 106007 108,000 0.85 Datt,Tejinder Software Engineering 2014-02-01 4.542860 Infrastructure Eng II-EndUser IT Store/Remote/EUC Platfo M07 83699 76800 96,000 0.92 Schible,Andre Infrastructure Engineering 2014-07-05 4.584940 Infrastructure Eng II-Web IT Unix Engineering M07 92899 85515 96,000 0.92 Guthi,Ajay B. Infrastructure Engineering 2014-03-15 4.708294 Information Security Ana III IT Integration & Identity Svc M07 110437 110120 96,000 1.00 Venkatesan,S ITBPS 2014-03-15 4.845642 Infrastructure Eng II-Web IT Large Systems and Web M07 92899 81321 96,000 0.88 Mattapalli,Pre Infrastructure Engineering 2014-08-16 5.045954 Sr Software Engineer-ERP IT Portal & Collaboration M07 92160 95908 96,000 1.04 Allada,Ganga Software Engineering 2014-02-21 5.463692 Infrastructure Eng III-EndUser IT Store/Remote/EUC Platfo M08 102378 94392 108,000 0.92 McGee,Joel H Infrastructure Engineering 2014-03-15 5.477670 Information Security Ana II IT Integration & Identity Svc M06 88423 77101 85,000 0.87 Maston,Jennif ITBPS 2014-03-15 6.014810 Manager Infrast Eng-EndUser IT Store/Remote/EUC Platfo M09 117970 113581 123,000 0.96 Giorno,Micha Infrastructure Engineering 2014-03-15 6.084940 Infrastructure Eng II-Web IT Large Systems and Web M07 92899 86701 96,000 0.93 Rajumanium,K Infrastructure Engineering 2014-05-10 6.225642 Infrastructure Eng II-Web IT Large Systems and Web M07 92899 86277 96,000 0.93 Doss,Arjun N Infrastructure Engineering 2014-08-16 6.35

7410 Infrast Eng Consult-Web IT Unix Engineering M09 107595 123038 123,000 1.14 Rogers,Charl Infrastructure Engineering 2014-03-29 7.087410 Software Eng Consult-IM IT Integration & Identity Svc M08 124143 104668 108,000 0.84 Naveen,Fnu Software Engineering 2014-02-01 7.097566 Manager Software Eng-IM IT Integration & Identity Svc M09 124143 105566 123,000 0.85 Krishna Nara Software Engineering 2014-03-15 7.549724 Infrastructure Eng II-LrgSys IT Business Intelligence M07 83699 91203 96,000 1.09 Bach,John S. Infrastructure Engineering 2014-03-15 7.916708 Sr Software Engineer-IM IT Integration & Identity Svc M07 102244 98943 96,000 0.97 Mavuluri,Cha Software Engineering 2014-03-15 8.358606 Application Portfolio Mgr II IT Integration & Identity Svc M10 140172 128155 138,000 0.91 Arumugam,M Software Engineering 2014-03-15 8.813692 Infrastructure Eng III-EndUser IT Store/Remote/EUC Platfo M08 102378 93131 108,000 0.91 Moody,Andre Infrastructure Engineering 2014-03-15 9.248294 Infrastructure Eng III-LrgSys IT Business Intelligence M08 102378 95593 108,000 0.93 Pothireddi,Go Infrastructure Engineering 2014-03-15 9.578294 Infrastructure Eng III-Web IT Large Systems and Web M08 102189 93900 108,000 0.92 Mufti,Anjum F Infrastructure Engineering 2014-08-16 9.775642 Infrastructure Eng III-Web IT Large Systems and Web M08 102189 92166 108,000 0.90 Alleni,Ramesh Infrastructure Engineering 2014-03-20 10.768294 Infrast Eng Consult-LargeSys IT Business Intelligence M09 119698 109910 123,000 0.92 Maria Sundar Infrastructure Engineering 2014-05-10 10.818398 Manager Infrast Eng-Web IT Large Systems and Web M09 107595 119969 123,000 1.12 Caron,Kari-Ly Infrastructure Engineering 2014-08-16 10.966708 Manager Software Eng IT eCommerce Solutions M09 124143 100164 123,000 0.81 Melnyk,Nicho Software Engineering 2014-08-23 11.348294 Infrastructure Eng III-LrgSys IT Business Intelligence M08 102378 98184 108,000 0.96 Neela,Sathee Infrastructure Engineering 2014-03-15 11.37

11050 Sr Architect-Infrastructure IT Enterprise Architecture M09 126399 109202 123,000 0.86 Clark III,Clare Enterprise Architecture 2014-08-16 11.526396 Lead SupportAnalyst-SrvDesk IT Service Desk M06 78385 74949 85,000 0.96 Dyer,Michael Technician 2014-05-10 15.684810 Manager Software Eng-Mobile IT eCommerce Solutions M09 126500 113400 123,000 0.90 Saake,William Software Engineering 2014-03-15 15.718294 Infrastructure Eng III-LrgSys IT Business Intelligence M08 102378 93500 108,000 0.91 Nagarajan,Ra Infrastructure Engineering 2014-03-15 16.478658 Software Eng Consult-Security IT Integration & Identity Svc M08 124143 107342 108,000 0.86 Lawson,Eric L Software Engineering 2014-05-10 17.116708 Sr Software Engineer-Mobile IT eCommerce Solutions M07 110000 92881 96,000 0.84 Dillon,Jerry W Software Engineering 2014-03-15 18.789542 Sr Architect-Infrastructure IT Enterprise Architecture M09 126399 117638 123,000 0.93 Dixon,David A Enterprise Architecture 2014-03-15 19.83

11050 Manager Software Eng-Security IT Integration & Identity Svc M09 121352 120985 123,000 1.00 Osborne,Dou Software Engineering 2014-03-15 20.3910790 Manager Software Eng-BI IT Business Intelligence M09 116866 123133 123,000 1.05 Martin,Carl J. Infrastructure Engineering 2014-03-15 22.317410 Infrast Eng Consult-Web IT Large Systems and Web M09 107595 126509 123,000 1.18 Goss,Kenneth Infrastructure Engineering 2014-03-15 26.34

XYZ Corp. Current IT Skills Premium Pay Analysis

• Length of service: 28 have < 6 years, 15 have more than 10 years service

• Of 19 incumbents earning at or above market reference salary, 12 have five or fewer years of service (9 have < four years)

• Of 15 incumbents earning at or below 90% of market reference salary and receiving skills pay, 6 have 10 or more years of service (3 have 15+ years)





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2018: The Year of Living Dangerously (For Managing Tech Labor) · 2018: The Year of Living Dangerously (For Managing Tech Labor) “Architecting” tech jobs, pay, and workforce management