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2017 GIULIA WARRANTY INFORMATION

2017 Alfa Romeo Giulia Generic Warranty › content › dam › alfausa › ...If you use your Giulia primarily for business or commercial purposes, then these implied warranties do

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Page 1: 2017 Alfa Romeo Giulia Generic Warranty › content › dam › alfausa › ...If you use your Giulia primarily for business or commercial purposes, then these implied warranties do

2 0 1 7 GIULIAWA R R A N T Y I N F O R M AT I O N

Second EditionPrinted in U.S.A.

©2016 FCA US LLC. All Rights Reserved.ALFA ROMEO is a registered trademark ofFCA Group Marketing S.p.A., used with permission.

17GENGA-026-AB

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Original Owner’s Name

Street Address

City and State

Vehicle Identification Number

Warranty Start Date (In-Service Date)

Selling Dealer

City

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or address change, and write the details here.

Zip Code

Mileage at Delivery

Code

State

Second Owner’s Name

Street Address

City and State Zip Code

Date of Second Purchase Mileage at Purchase

Third Owner’s Name

Street Address

City and State Zip Code

Date of Third Purchase Mileage at Purchase

IMPORTANT

This booklet contains FCA US LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any war-ranty service is needed. The warranty text begins on page 4 of this booklet.

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WARRANTY COVERAGE AT A GLANCE

DESCRIPTION 1 Yr/12,000

2 Yr/24,000

3 Yr/36,000

3 Yr/50,000

3 Yr/Unlimited

4 Yr/50,000

5 Yr/Unlimited

7 Yr/70,000

8 Yr/80,000

Basic Limited Warranty Coverage

Special Extended Warranty CoverageAnti-Corrosion Perforation Limited Warranty:

— All Panels

— Outer Panels

Federal Emission Warranty

Federal Emission Warranty - Specified Comp.

WARRANTY COVERAGE AT A GLANCE

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1. Your Legal Rights Under These LimitedWarranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2. What’s Covered Under FCA US LLC’s Warranties . . 5

2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . 5

2.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . . . 7

2.3 Restraint System Limited Warranty(Vehicle sold and registered in theState of Kansas only) . . . . . . . . . . . . . . . . . . . 7

3. What’s Not Covered . . . . . . . . . . . . . . . . . . . . . . . 8

3.1 Modifications Not Covered . . . . . . . . . . . . . . . 8

3.2 Environmental Factors Not Covered . . . . . . . . . 8

3.3 Maintenance Costs Not Covered . . . . . . . . . . . . 9

3.4 Racing Not Covered . . . . . . . . . . . . . . . . . . . . 9

3.5 Certain Kinds of Corrosion Not Covered . . . . . . 9

3.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . . . 10

3.7 Total Loss, Salvage, Junk, or Scrap VehiclesNot Covered . . . . . . . . . . . . . . . . . . . . . . . . 10

3.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . 10

4. Other Terms of Your Warranties . . . . . . . . . . . . . . 11

4.1 Exchanged Parts May Be Used in WarrantyRepairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.2 Pre-Delivery Service . . . . . . . . . . . . . . . . . . . 11

4.3 Production Changes . . . . . . . . . . . . . . . . . . . . 11

5. Emission Warranties Required By Law . . . . . . . . . 12

5.1 Federal Emission Warranty . . . . . . . . . . . . . . . 12

5.2 Emission Performance Warranty . . . . . . . . . . . 13

TABLE OF CONTENTS

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6. How to Get Warranty Service . . . . . . . . . . . . . . . . 14

6.1 Where to Take Your Giulia . . . . . . . . . . . . . . . 14

6.2 How To Get Roadside Assistance Service -U.S. or Canada Only * . . . . . . . . . . . . . . . . . 15

6.3 Emergency Warranty Repairs . . . . . . . . . . . . . 17

6.4 Getting Service Under the Federal EmissionPerformance Warranties . . . . . . . . . . . . . . . . . 17

7. How to Deal with Warranty Problems . . . . . . . . . . 18

7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . 18

7.2 Helpful Addresses and Telephone Numbers . . . . 21

8. Optional Service Contract . . . . . . . . . . . . . . . . . . 22

9. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

9.1 General Information . . . . . . . . . . . . . . . . . . . 23

9.2 Where To Go For Maintenance . . . . . . . . . . . . 23

TABLE OF CONTENTS

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1. Your Legal Rights UnderThese Limited WarrantiesThe warranties contained in this booklet are the onlyexpress warranties that FCA US LLC (“FCA US”)makes for your vehicle. These warranties give youspecific legal rights. You may also have other rightsthat vary from state to state. For example, you mayhave some implied warranties, depending on the statewhere your vehicle was sold or is registered.

These implied warranties are limited, to the extentallowed by law, to the time periods covered by theexpress written warranties contained in this booklet.

If you use your Giulia primarily for business orcommercial purposes, then these implied warranties donot apply and FCA US completely disclaims them to theextent allowed by law. And the implied warranty offitness for a particular purpose does not apply if yourGiulia is used for racing, even if the vehicles is equippedfor racing.

Some states do not allow limitations on how longan implied warranty lasts, so the above limitationsmay not apply to you.

1.1 Incidental and ConsequentialDamages Not CoveredYour warranties don’t cover any incidental or conse-quential damages connected with your Giulia failure,either while under warranty or afterward.

Examples of such damages include:• lost time;• inconvenience;• the loss of the use of your Giulia;• the cost of rental vehicles, gasoline, telephone, travel,

or lodging;• the loss of personal or commercial property; and• the loss of revenue.

Some states don’t allow incidental or consequentialdamages to be excluded or limited, so this exclusionmay not apply to you.

YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES

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2. What’s Covered Under FCAUS LLC’s Warranties

2.1 Basic Limited Warranty

A. Who Is Covered?You are covered by the Basic Limited Warranty if youare a purchaser for use of the Giulia.

B. What’s CoveredThe Basic Limited Warranty covers the cost of all partsand labor needed to repair any item on your Giulia whenit left the manufacturing plant that is defective inmaterial, workmanship or factory preparation. There isno list of covered parts since the only exception is tires.You pay nothing for these repairs covered by the BasicLimited Warranty. These warranty repairs or adjustments— including all parts and labor connected with them —will be made by your authorized Alfa Romeo repairfacility at no charge, using new or remanufactured parts.

C. Items Covered by Other WarrantiesThe following are covered by separate warranties offeredby their makers. They are not covered by the BasicLimited Warranty:

• tires; or

• items added or changed after your Giulia left themanufacturing plant, such as accessories or protectionproducts, or items changed because of customization.

Be sure you get a copy of any warranty that applies tothese items from your dealer, or from the maker of theproduct. You can find the tire warranty statements inyour Owner’s Literature Package.

D. Towing Costs Are Covered Under CertainCircumstancesRoadside Assistance covers the cost of towing yourvehicle to the nearest authorized Alfa Romeo repairfacility if your vehicle can’t be driven because a coveredpart has failed. Roadside Assistance lasts for up to 4years, with no mileage limit, calculated from the war-ranty start date. See Section 6.2 for information on howto get Roadside Assistance service in the United Statesand Canada.

E. When It BeginsThe Basic Limited Warranty begins on either of thefollowing dates, whichever is earlier:

• the date you take delivery of the Giulia; or

• the date when the Giulia was first put into service —for example, as a dealer “demo” or as a FCA UScompany vehicle.

WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

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F. When It EndsThe Basic Limited Warranty lasts for 4 years from thedate it begins or for 50,000 miles on the odometer,whichever occurs first. But the following items arecovered only for 12 months or for 12,000 miles on theodometer, whichever occurs first:

• brakes (rotors, pads, linings, and drums);

• wiper blades;

• clutch discs or modular clutch assembly (as equipped);

• windshield and rear window; and

• wheel alignment and wheel balancing.

G. Registration and Operation RequirementsThe Basic Limited Warranty covers your Giulia only if:

• it was built for sale in the U.S.;

• it’s registered in the U.S.;

• it’s driven mainly in the U.S. or Canada; and

• it’s operated and maintained in the manner describedin your Owner’s Manual.

H. If Your Giulia Leaves the United States (WeInclude U.S. Possessions and Territories asPart of the United States for WarrantyPurposes):EXCEPT WHERE SPECIFICALLY REQUIREDBY LAW, THERE IS NO WARRANTYCOVERAGE ON THIS GIULIA IF IT IS SOLDIN OR REGISTERED IN COUNTRIES OTHERTHAN THE UNITED STATES.

This policy does not apply to a Giulia that hasreceived authorization for export from FCA US.Dealers may not give authorization for export. Youshould consult an authorized dealer to determineGiulia’s warranty coverage if you have any ques-tions.

This policy does not apply to a Giulia registeredto U.S. government officials or military personnel onassignment outside of the United States.

WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

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2.2 Corrosion Warranty

A. Who Is Covered?You are covered by the Basic Limited Warranty if youare a purchaser for use of the Giulia.

B. What’s CoveredThis warranty covers the cost of all parts and laborneeded to repair or replace any body sheet metal panelsthat have been perforated by rust from the inside out. Ifa hole occurs because of something other than corrosion,this warranty does not apply. Cosmetic or surface corro-sion — resulting, for example, from stone chips orscratches in the paint — is not covered. For more detailson what isn’t covered by this warranty, see 3.5.

C. How Long It LastsThe Corrosion Warranty starts when your Basic LimitedWarranty begins under 2.1(E).

This warranty has two time-and-mileage limits:

• For sheet metal panels, the limit is 36 months, with nomileage limit.

• For an outer-body sheet metal panel — one that isfinish-painted and that someone can see when walkingaround the vehicle — the limits are 5 years or unlimitedmiles on the odometer, whichever occurs first.

D. What’s Not CoveredPlease note that while the standard Corrosion LimitedWarranty applies to defects in material and/or workman-ship, it does not cover the vehicle’s matte finish appear-ance (if equipped).

Maintaining the matte finish appearance is solely theresponsibility of the vehicle owner as described in yourOwner’s Manual.

2.3 Restraint System Limited Warranty(Vehicle sold and registered in theState of Kansas only)For a Giulia sold and registered in the State of Kansas,seatbelts and related seatbelt components are warrantedagainst defects in workmanship and materials for10 years, regardless of mileage. This warranty does notcover replacement of seatbelts and related componentsrequired as the result of collision.

WHAT’S COVERED UNDER FCA US LLC’S WARRANTIES

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3. What’s Not Covered

3.1 Modifications Not Covered

A. Some Modifications Don’t Void theWarranties But Aren’t CoveredCertain changes that you might make to your Giulia donot, by themselves, void the warranties described in thisbooklet. Examples of some of these changes are:

• installing non-Alfa Romeo parts, components, orequipment (such as a non-Alfa Romeo radio or speedcontrol); and

• using special non-Alfa Romeo materials or additives.

But your warranties don’t cover any part that was noton your Giulia when it left the manufacturing plant or isnot certified for use on your vehicle. Nor do they coverthe costs of any repairs or adjustments that might becaused or needed because of the installation or use ofnon-Alfa Romeo parts, components, equipment, materi-als, or additives.

Performance or racing parts are considered to benon-Alfa Romeo parts. Repairs or adjustments caused bytheir use are not covered under your warranties.

Examples of the types of alterations not covered are:

• installing accessories — except for genuine AlfaRomeo accessories installed by an authorized AlfaRomeo repair facility;

• applying rustproofing or other protection products;

• changing the Giulia configuration or dimensions, suchas converting the vehicle into a limousine; or

• using any refrigerant that Alfa Romeo has not ap-proved.

B. Modifications That WILL Void YourWarrantiesThese actions will void your warranties:

• disconnecting, tampering with, or altering the odom-eter will void your warranties, unless your repairingtechnician follows the legal requirements for repairingor replacing odometers; or

• attaching any device that disconnects the odometerwill also void your warranties.

3.2 Environmental Factors Not CoveredYour warranties don’t cover damage caused by environ-mental factors such as airborne fallout, bird droppings,insect damage, chemicals, tree sap, salt, ocean spray,acid rain, and road hazards. Nor do your warrantiescover damage caused by hailstorms, windstorms, torna-does, sandstorms, lightning, floods, and earthquakes.

Your warranties do not cover conditions resultingfrom anything impacting the Giulia. This includes cracksand chips in glass, scratches and chips in paintedsurfaces, or damage from collision.

WHAT’S NOT COVERED

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3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairingdamage caused by poor or improper maintenance. Nordo they cover damage caused by the use of contaminatedfuels, or by the use of fuels, oils, lubricants, cleaners orfluids other than those recommended in your Owner’sManual.

The warranties don’t cover the costs of your vehicle’snormal or scheduled maintenance — the parts andservices that all vehicles routinely need. Some of theseparts and services, which your warranties don’t cover,include:

• lubrication;

• engine tune-ups;

• replacing filters, coolant, spark plugs, bulbs, or fuses(unless those costs result from a covered repair);

• cleaning and polishing; and

• replacing worn wiper blades, worn brake pads andlinings, or clutch linings.

3.4 Racing Not CoveredYour warranties don’t cover the costs of repairingdamage or conditions caused by racing, nor do theycover the repair of any defects that are found as the resultof participating in a racing event.

3.5 Certain Kinds of Corrosion NotCoveredYour warranties don’t cover the following:

• corrosion caused by accident, damage, abuse, orGiulia alteration;

• surface corrosion caused by such things as industrialfallout, sand, salt, hail, ocean spray, and stones;

• corrosion caused by the extensive or abnormal trans-port of caustic materials like chemicals, acids, andfertilizers; and

• corrosion of special bodies, body conversions, orequipment that was not on your Giulia when it left themanufacturing plant or was not supplied by FCA US.

WHAT’S NOT COVERED

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3.6 Other ExclusionsYour warranties don’t cover the costs of repairingdamage or conditions caused by any of the following:

• fire or accident;

• abuse or negligence;

• misuse — for example, driving over curbs or over-loading;

• tampering with the emission systems, or with a partthat could affect the emission systems;

• use of used parts, even if they were originally suppliedby Alfa Romeo (however, authorized Alfa Romeoremanufactured parts are covered);

• windshield or rear window damage from externalobjects;

• any changes made to your vehicle that don’t complywith FCA US; or

• using any fluid that doesn’t meet the minimumrecommendations in your Owner’s Manual.

3.7 Total Loss, Salvage, Junk, or ScrapVehicles Not CoveredA Giulia has no warranty coverage of any kind if:

• the Giulia is declared to be a total loss by an insurancecompany;

• the Giulia is rebuilt after being declared to be a totalloss by an insurance company; or

• the Giulia is issued a certificate of title indicating thatit is designated as “salvage,” “junk,” “rebuilt,”“scrap,” or some similar word.

FCA US will deny warranty coverage without noticeif it learns that a Giulia is ineligible for coverage for anyof these reasons.

3.8 Restricted WarrantyYour warranties can also be restricted by FCA US. FCAUS may restrict the warranty on your Giulia if thevehicle is not properly maintained, or if the vehicle isabused or neglected, and the abuse or neglect interfereswith the proper functioning of the vehicle. If the war-ranty is restricted, coverage may be denied or subject toapproval by FCA US before covered repairs areperformed.

WHAT’S NOT COVERED

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4. Other Terms of YourWarranties

4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction, FCA US mayoffer exchange service on some vehicle parts. Thisservice is intended to reduce the amount of time yourGiulia is not available for your use because of repairs.Parts used in exchange service may be new, remanufac-tured, reconditioned, or repaired, depending on the partinvolved.

All exchange parts that might be used meet FCA USstandards, and have the same warranties as new parts.

Examples of the kinds of parts that might be servicedin this way are:

• engine assemblies;

• transmission assemblies;

• instrument cluster assemblies;

• radios, tape, CD and DVD players;

• speedometers; and

• powertrain control modules.

To help control suspected ozone-depleting agents, theEPA requires the capture, purification, and reuse ofautomotive air-conditioning refrigerant gases. As a re-sult, a repair to the sealed portion of your air-conditioning system may involve the installation ofpurified reclaimed refrigerant.

4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components of yourvehicle may have occurred at the factory or while it wasbeing shipped to the dealer.

Such a defect or damage is usually detected andcorrected at the factory. In addition, dealers must inspecteach vehicle before delivery. They repair any defects ordamage detected before the Giulia is delivered to you.

4.3 Production ChangesChanges may be made in vehicles sold by FCA US andits dealers at any time without incurring any obligation tomake the same or similar changes on vehicles previouslybuilt or sold.

OTHER TERMS OF YOUR WARRANTIES

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5. Emission Warranties RequiredBy Law

5.1 Federal Emission Warranty

A. Parts Covered for 2 Years or 24,000 MilesFederal law requires FCA US to warrant the followingemissions parts for 2 years or 24,000 miles, whicheveroccurs first. FCA US covers all of these parts under theBasic Limited Warranty for 4 years or 50,000 miles,whichever occurs first.

• Air system controls;

• electronic fuel injection system, including injector;

• evaporative-emission canister and controls;

• exhaust manifold;

• exhaust gas recirculation valve and control system;

• exhaust pipes (between exhaust manifold and cata-lyst);

• fuel cap and tank assembly, pump, and fuel lines;

• ignition system;

• intake manifold;

• on-board diagnostic-system components;

• oxygen sensors;

• positive crankcase-ventilation (PCV) valve or orifice;

• secondary ignition wires;

• spark plugs;

• throttle body;

• transmission-control module;

• vacuum hoses, clamps, and fittings, as well as tubingused for these components;

• vacuum, temperature, altitude, speed, time-sensitivevalves, sensors, and switches used in these compo-nents and systems.

B. Parts Covered for 8 years or 80,000 milesIf your Giulia has one of the following parts, this FederalEmission Warranty covers that part for a period of 8years or 80,000 miles, whichever occurs first, calculatedfrom the start of the Basic Limited Warranty as set forthin Section 2.1(E). The covered parts are:

• catalytic converter; and

• powertrain control module.

EMISSION WARRANTIES REQUIRED BY LAW

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5.2 Emission Performance WarrantyThis warranty supplements the federal warranty under5.1. It lasts for 2 years or 24,000 miles on the odometer,whichever occurs first. If your Giulia has one of thefollowing parts, catalytic converter and powertrain con-trol module, this Federal Emission Warranty covers thatpart for a period of 8 years or 80,000 miles, whicheveroccurs first. These limits are counted from the time whenyour Basic Limited Warranty begins under 2.1(E). TheEmission Performance Warranty covers the cost ofrepairing or adjusting any components or parts thatmight be needed for your vehicle to pass Federal

Emission Standards for a federally approved state orlocal emissions test, but only if:

• your Giulia has failed a federally approved state orlocal emissions test;

• your Giulia has been maintained and operated prop-erly up until it fails such a test; and

• you face a real penalty — for example, a fine or theloss of the use of your Giulia — because the vehiclehas failed the test.

Section 6.4 explains how to get service under thiswarranty.

EMISSION WARRANTIES REQUIRED BY LAW

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6. How to Get Warranty Service

6.1 Where to Take Your Giulia

A. In the United States (We Include U.S.Possessions and Territories as Part of theUnited States for Warranty Purposes):Warranty service must be done by an authorized AlfaRomeo repair facility. We strongly recommend that youtake your Giulia to your Selling Dealer. They know youand your Giulia best, and are most concerned that youget prompt and high quality service. If you move withinthe United States, warranty service may be requestedfrom any authorized Alfa Romeo repair facility.

B. In Canada and Mexico:If you are traveling temporarily in Canada or Mexico,and your Giulia remains registered in the United States,your FCA US warranty still applies. Service may berequested at any authorized Alfa Romeo repair facility.

C. In a Foreign Country Outside of NorthAmerica:If you are traveling temporarily outside of NorthAmerica, and your vehicle remains registered in theUnited States:

• You should take your Giulia to an authorized AlfaRomeo repair facility. They should give you the samewarranty service you receive in the United States.

• If the authorized Alfa Romeo repair facility chargesyou for repairs which you feel should be coveredunder your warranty, please get a detailed receipt forthe work done. Make sure that this receipt lists allwarranty repairs and parts that were involved. (Thisreceipt will be similar to the one used by the autho-rized Alfa Romeo repair facility who normally ser-vices your vehicle.)

• When your Giulia returns to the United States, contactthe Alfa Romeo Customer Assistance Center (section7.2) for reimbursement consideration. You will nor-mally need to provide a copy of the receipt, yourGiulia registration and any other relevant documents.

• Reimbursement will not be considered if the Giuliadoes not return to the United States.

HOW TO GET WARRANTY SERVICE

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D. If You Move:If you move to another country, be sure to contact theAlfa Romeo Customer Assistance Center (section 7.2)and the customs department of the destination countrybefore you move. Giulia importation rules vary consid-erably from country to country. You may be required topresent documentation of your move to FCA US in orderto continue your warranty coverage. You may also berequired to obtain documentation from FCA US in orderto register your Giulia in your new country.

E. Notice:If your Giulia is registered outside of the United States,and you have not followed the procedure set out above,your vehicle will no longer be eligible for warrantycoverage of any kind. (Giulia vehicles registered toUnited States government officials or military personnelon assignment outside of the U.S. will continue to becovered.)

6.2 How To Get Roadside AssistanceService - U.S. or Canada Only *

A. Who Is Covered:You are covered by the Roadside Assistance services ifyou are a purchaser for use of the Giulia. The RoadsideAssistance services lasts for 4 years, regardless ofmileage, calculated from the start date of the BasicLimited Warranty, as set forth in Section 2.1(E).

B. What To Do:If your Giulia requires jump start assistance, out ofgas/fuel delivery, tire service, lockout service or towingdue to a defect covered under the Basic Limited War-ranty, dial toll-free 1-800-521-2779. Provide your name,vehicle identification number, license plate number, andyour location, including the telephone number fromwhich you are calling. Briefly describe the nature of theproblem and answer a few simple questions.

You will be given the name of the service provider andan estimated time of arrival. If you feel you are in an�unsafe situation�, please let us know. With your consent,we will contact local police or safety authorities.

* Roadside assistance services provided through Cross Coun-try Motor Club, Inc., Medford, MA 02155, except in AK, CA,HI, OR, WI, and WY, where services are provided by CrossCountry Motor Club of California, Inc., Medford, MA 02155.

HOW TO GET WARRANTY SERVICE

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C. Covered Services:Flat Tire Service If you are inconvenienced by a flattire, we will dispatch a service provider to use yourGiulia’s TIREFIT KIT to seal small punctures up to 1/4�in the tire tread or your vehicle’s temporary spare asrecommended in your Owner’s Manual. This is not apermanent flat tire repair.

Out of Gas/Fuel Delivery Drivers can’t always count ona gas station being nearby - especially when travelingaway from home. Just call 1-800-521-2779, and we willdispatch a service provider to deliver a small amount offuel (maximum 2 gallons) to get you to a nearby station.

Battery Jump Assistance No time is a good time for adead battery, but with Roadside Assistance, you don’t haveto worry about being stranded. We will dispatch a serviceprovider to provide you with a battery jump anytime, dayor night.

Lockout Service Whether the keys are locked in yourGiulia or frozen locks are keeping you from getting on yourway, help is just a phone call away at 1-800-521-2779. Thisservice is limited to providing access to the vehicle’sseating area. It does not cover the cost of replacement keys.

Towing Service Our towing service gives you peace ofmind and confidence. If your Giulia becomes disabled asa result of a mechanical breakdown, Roadside Assistancewill dispatch towing service to transport your vehicle tothe closest authorized Alfa Romeo repair facility.

D. If Unable to Contact Roadside Assistance:If you are unable to contact Roadside Assistance and youobtain towing services on your own, you may submityour original receipts from the licensed towing or servicefacility, for services rendered within 30 days of theoccurrence. Be sure to include your vehicle identificationnumber, odometer mileage at the time of service andcurrent mailing address. We will process the claim basedon vehicle and service eligibility. If eligible, we willreimburse you for the reasonable amounts you actuallypaid, based on the usual and customary charges for thatservice in the area where they were provided. FCA US’sdetermination relating to reimbursement are final. Cor-respondence should be mailed to:

FCA US Towing AssistanceP.O. Box 9145

Medford, MA 02155Attention: Claims Department

HOW TO GET WARRANTY SERVICE

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6.3 Emergency Warranty RepairsIf you have an emergency and have to get a warrantyrepair made by someone other than an authorized AlfaRomeo repair facility, follow the reimbursement proce-dure in 6.1(C).

6.4 Getting Service Under the FederalEmission Performance Warranties

A. What to DoIf your vehicle has failed an emissions test described in 5.2:

• Take it to an authorized Alfa Romeo repair facility assoon as possible.

• Give the service representative the printout showingthat your Giulia failed the test.

• If possible, bring all service receipts, maintenancelogs, and records proving that your Giulia has beenproperly maintained, since you may be required toshow them.

B. Further Steps You Can Take, and How toGet More InformationIf you think your authorized Alfa Romeo repair facilityhas wrongly denied you emission-warranty coverage,follow the steps described in 7.1. FCA US will reply toyou in writing within 30 days after receiving yourcomplaint (or within the time limit required by local orstate law). If the owner is not notified within 30 days thata performance warranty claim is denied, the manufac-turer must repair the vehicle free of charge.

If you want more information about getting serviceunder the Federal Emission Warranty or the PerformanceWarranty, or if you want to report what you think is aviolation of these warranties, you can contact:

Manager, Certification and ComplianceDivision Warranty Claims

Environmental Protection Agency1200 Pennsylvania Avenue, NW

Mail Code 6403JWashington, D. C. 20460

HOW TO GET WARRANTY SERVICE

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7. How to Deal with WarrantyProblems

7.1 Steps to Take

A. In GeneralNormally, warranty problems can be resolved by yourdealer’s sales or authorized Alfa Romeo repair facilitydepartments. That’s why you should always talk to yourauthorized Alfa Romeo repair facility service manager ordealer’s sales manager first. But if you’re not satisfiedwith your dealer’s or authorized Alfa Romeo repairfacility response to your problem, FCA US recommendsthat you do the following:

Step 1:

Discuss your problem with the owner or general managerof the dealership or authorized Alfa Romeo repairfacility.

Step 2:

If your dealership or authorized Alfa Romeo repairfacility still can’t resolve the problem, contact the AlfaRomeo Customer Assistance Center. You’ll find theaddress in section 7.2.

B. What FCA US Will DoOnce you have followed the two steps described in7.1(A), an FCA US representative at FCA US headquar-ters will review your situation. If it’s something that FCAUS can help you with, FCA US will provide your dealerwith all the information and assistance necessary toresolve the problem. Even if FCA US can’t help you,FCA US will acknowledge your contact and explainFCA US’s position.

C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky, Minnesota and Montana ONLY:(NOTE: This Process is not available for residents ofother states.)

If you can’t resolve your warranty problem afterfollowing the two steps described in 7.1(A), and you livein Arkansas, Idaho, Kentucky, Minnesota or MontanaONLY, you can contact the FCA US LLC CustomerArbitration Process in your area.

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You may obtain a brochure describing FCA US LLC’sCustomer Arbitration Process, including an application,by calling 1-844-253-2872. This service is strictly vol-untary, and you may submit your dispute directly to theCustomer Arbitration Process (CAP) at no cost. TheCAP is administered by an independent dispute settle-ment organization and may be contacted in writing at thefollowing address:

National Center for Dispute SettlementP.O. Box 727

Mt. Clemens, MI 48046

The CAP reviews only vehicle disputes involvingFCA US LLC (“FCA US”) Limited Warranty or a FCAUS / Alfa Romeo Part Limited Warranty. The CAP doesnot review disputes involving the sale of a new or usedvehicle, personal injury/property damage claims, dis-putes relating to design of the vehicle or part, or disputeswhich are already the subject of litigation.

The CAP will need the following information fromyou: 1) Legible copies of all documents and repair ordersrelevant to your case, 2) Vehicle identification number ofyour Giulia, 3) A brief description of your unresolvedconcern, 4) The identity of your servicing authorizedAlfa Romeo repair facility /selling dealer, 5) The date(s)of repair(s) and mileage at the time, 6) Current mileage,and 7) A description of the action you expect to resolveyour concern.

Upon receipt of your request:

• The National Center for Dispute Settlement (NCDS)will acknowledge receipt of your request, by mail,within ten (10) days, and advise you whether or notyour dispute is within the jurisdiction of the Process.

• When your request is within jurisdiction NCDS willrequest FCA US and the dealer to present their side ofthe dispute. You will receive copies of their responses.

HOW TO DEAL WITH WARRANTY PROBLEMS

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• While your dispute is pending NCDS or FCA US maycontact you to see if your case can be settled byagreement. If a settlement is offered to you, FCA USwill ask you to sign a form that contains that settle-ment. Your case will then be closed. There is norequirement for you to participate in this settlementprocess.

• If you requested an oral hearing, a decision-makerwill contact you to arrange a convenient time andplace for a hearing. Usually, this will be at a dealer-ship near you.

• If you request a documents-only review, an NCDSpanel will review and decide your case. Neither you,the dealer nor FCA US need be present.

• NCDS will send you a written Statement of Decision.This statement will include the decision, any action tobe taken by the dealer or FCA US and the time bywhich the action must be taken. The decision will bebinding on the dealer and FCA US but not on youunless you accept the decision.

• If any action is required on the part of the servicingauthorized Alfa Romeo repair facility /selling dealeror FCA US you will be contacted within ten (10) daysafter the date by which the dealer or FCA US must actto determine whether performance has been rendered.

• The entire dispute settlement process will normallytake no longer than 40 days.

• The CAP dispute settlement procedure does not takethe place of any state or Federal legal remediesavailable to you. Whether or not you decide to submityour dispute to the Process, you are free to pursueother legal remedies.

D. Notice Under State Lemon LawsSome states have laws allowing you to get a replacementvehicle or a refund of the vehicle’s purchase price undercertain circumstances. These laws vary from state tostate. If your state law allows, FCA US requires that youfirst notify us in writing of any service difficulty that youmay have experienced so that we can have a chance tomake any needed repairs before you are eligible forremedies provided by these laws. In all other states, weask that you give us written notice of any servicedifficulty. Send your written notice to the Alfa RomeoCustomer Assistance Center at the address in 7.2.

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7.2 Helpful Addresses and TelephoneNumbersHere are the addresses and telephone numbers of theAlfa Romeo Customer Assistance Center that can helpyou wherever you happen to be. Contact the one thatcovers your area:

• In the United States:Alfa Romeo Customer Assistance CenterP.O. Box 21-8004Auburn Hills, Michigan 48321-8004Phone: 1-844-253-2872

• In Canada:FCA Canada Inc.Customer ServiceChrysler CentreP.O. Box 1621Windsor, Ontario N9A-4H6Phone: (800) 465-2001

• In Mexico, contact the Customer Relations Officefor vehicles at:1240 Prolongacion Paseo de la Reforma Av.Santa Fe, C.P. 05109Deleg. Cuajimalpa, MexicoPhone (in Mexico): (015) 5081-7568Phone (outside Mexico): (800) 505-1300

• In Puerto Rico and U.S. Virgin Islands:Customer ServiceChrysler Group International Services LLCBox 191857San Juan, Puerto Rico 00919-1857Phone: (787) 782-5757Fax: (787) 782-3345

HOW TO DEAL WITH WARRANTY PROBLEMS

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8. Optional Service ContractAlfa Romeo Service and Care offers valuable protectionagainst repair costs when these warranties no longerapply. They complement but don’t replace the warrantycoverages outlined in this booklet. A variety of plans areavailable, covering various time-and-mileage periodsand various groups of the vehicle’s mechanical compo-nents. (Service contracts aren’t available if you live in aU.S. possession or territory.)

Alfa Romeo service contracts are the ONLY vehicleextended protection plans authorized, endorsed andbacked by Alfa Romeo to provide additional protectionbeyond your vehicle’s warranty. Look for our Brand logoand ask your dealer for details.

OPTIONAL SERVICE CONTRACT

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9. Maintenance

9.1 General InformationIt’s your responsibility to properly maintain and operateyour new vehicle. Follow the instructions contained inthe General and Scheduled Maintenance Service guide-lines in your Owner’s Manual. Regular, scheduled main-tenance is essential to trouble- free operation. If there isa dispute between you and FCA US concerning themaintenance of your vehicle, FCA US will require you toprovide proof that your Giulia was properly maintained.

For your convenience, FCA US has prepared a Main-tenance Log which is included in your Owner’s Manual.You should use this Maintenance Log to keep track ofscheduled maintenance, either by routinely having therepairs entered in your Maintenance Log, or by keepingreceipts or other documentation of work you’ve haddone on your Giulia in your Maintenance Log.

9.2 Where To Go For MaintenanceFCA US recommends that you return to the dealer fromwhom you bought your Giulia for all maintenanceservice both during and after the warranty periods.Although you can get warranty service from any dealerwho sells your particular make, returning to your sellingdealer will help ensure that all your service needs are metand that you’re completely satisfied. Authorized AlfaRomeo repair facility technicians are specifically trainedto proficiently perform maintenance and repair proce-dures on your Giulia.

Authorized Alfa Romeo repair facilities will helpensure that all your service needs are met and that you’recompletely satisfied. FCA US strongly recommends youuse genuine Alfa Romeo parts to maintain your vehicle.

MAINTENANCE

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NOTES

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Original Owner’s Name

Street Address

City and State

Vehicle Identification Number

Warranty Start Date (In-Service Date)

Selling Dealer

City

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or address change, and write the details here.

Zip Code

Mileage at Delivery

Code

State

Second Owner’s Name

Street Address

City and State Zip Code

Date of Second Purchase Mileage at Purchase

Third Owner’s Name

Street Address

City and State Zip Code

Date of Third Purchase Mileage at Purchase

IMPORTANT

This booklet contains FCA US LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any war-ranty service is needed. The warranty text begins on page 4 of this booklet.

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2 0 1 7 GIULIAWA R R A N T Y I N F O R M AT I O N

Second EditionPrinted in U.S.A.

©2016 FCA US LLC. All Rights Reserved.ALFA ROMEO is a registered trademark ofFCA Group Marketing S.p.A., used with permission.

17GENGA-026-AB