EducationLone Oak High School -McCracken County KY December 1996| High School Diploma

Art Institute of Pittsburgh Online DivisionCompleted on May 18, 2016| Event Management CertificationExperienceCustomer ServiceCSR: Hire Date: May 2016- presentLynx Services|101 Marshall Ct, Paducah, KY 42001|270-744-8178Job Description: provide customer service to insurance customers via telephone. Assist members with various claims filing.

Customer Advocate: Hire Date: Sept 2015 – May 2016TeleTech Holdings HCSC | 412 Kentucky Avenue Paducah KY, 42003

Job Description: *Taking payments by phone *Reviewing account billing records with members *Researching billing histories for any discrepancies *Reporting any discrepancies to appropriate departments *Researching claims with members & explanations of any questions *Reviewing various aspects of members' accounts, such as claims explanations *Defusing angry callers & resolving their issues

I received HIPPA certification & worked in a tight security environment, as I was handling highly sensitive, PHI & SPI information.

Sales Associate| March 20, 2015 – Aug 2015|Wal-Mart Supercenter| Irvin Cobb Drive Paducah KY, 42003

Skills Event Management Elements of Food Display, Plating and Buffet Food and Beverage Operations Management Management by Menu Introduction to Foods, Cooking Production and Preparation Techniques Management, Supervision and Career Development More than a year experience in customer service

Independent Event Planning/Coordinator Experience Planning, Coordinating & Hosting Large Meals for 15 plus guests. 2009 – present Creating & Sending event notices (digital/phone or in person) Telephone contact when required/preferred Menu Planning Selecting suitable event items; according to event type. EX: Menus, location, decor Consult with guests for any special requests/requirements Preparing Menu Items, according to any special accommodations guests may need Estimate quantity of various food dishes Coordinating with guests to determine time & location of event Research/select suitable entertainment according to event type & age of guests. Adjusting for food allergy consideration Adjusting menu to accommodate dietary restrictions Follow-up with guests for accurate attendance count to ensure accuracy by deadline Set up & take down any additional required seating/décor

Michelle.d.walls@outlook.com270-363-5640 Mobile (call or text) 4502 Nace Lane Paducah KY, 42001