What are the Learning competency requirements?

Three elements make up the Learning competency requirements:

1. Key Performance Indicators (KPIs) – Measurement of Learning Partner Reach.

2. Strategic Engagement – Defined business planning with Microsoft (Gold Learning Partners only).

A Learning Partner must meet all the Learning competency requirements, including KPIs and Microsoft Partner

Network (MPN) competency requirements, by end of month prior to their re-enrollment date (anniversary date) to

continue in the Learning competency.

1. What are Learning KPI’s?

Learning Key Performance Indicators (KPIs) are an innovative system designed to recognize and reward Learning

Competency Partners. KPIs measure your capabilities by tracking reach of Microsoft Learning training products

and the impact of new Microsoft technical skills in the marketplace.

Learning KPIs, designed to measure a partner’s customer reach, are tracked via a unit system. These units are then

combined and used to monitor your organization’s performance and eligibility to remain in the Learning

Competency. KPIs are calculated based on the most recent completed twelve (12) months of activity.

Reach: Your growing impact

The Reach KPIs support Microsoft Learning’s mission of driving current and validated skills in the market. The

Reach KPIs are calculated on your organization’s purchase of Microsoft Learning products. For purchases to

qualify they must be purchased through Courseware Marketplace (CMP) or a Microsoft-approved certification

provider and mapped to your active Microsoft Partner Network (MPN) ID.

Elements of Reach: Training and Certification

There are three Reach KPI categories, each of which must be met based on your tier and location:

1. Microsoft Official Course (MOC) units, which includes:

• Printed Microsoft Official Courses (MOC) and Digital Microsoft Official Courses (dMOC)

• MOC On-Demand

• Custom Microsoft Official Courses (Custom MOC)

• Microsoft Labs Online (MLO)

• MTA Courseware

Microsoft® Learning

Competency 2016 Key

Performance Indicators

Overview

Microsoft® Learning Competency 2016

6

Key Performance Indicators Overview

2. Microsoft Certified Professional (MCP) Exam Voucher units

• MTA Exam Voucher units

3. Combined Revenue (Gold only)

Measuring Reach: Your growing impact

Reach KPIs are the sum of the following purchases:

How it Works

Once you become a Learning Partner,

you gain access to Courseware

Marketplac e so you can make

qualified purchases.

By participating in the Learning

Competency y ou gain access to

valuable marketing materials and

guidance as well as being listed in the

Microsoft Partner Finder.

Microsoft® Learning Competency 2016

6

Key Performance Indicators Overview

KPI Reporting and Cadence

KPI eligibility is based on the most recent twelve completed months of prior KPI activity. KPIs are measured at the

organization level and include all KPI activity for each location within that organization. Reporting is available for

active Learning partners on the My Dashboard / Partner KPI Reports tab of the Microsoft Learning Campaign

Factory website.

Next Steps

Your MPN ID will automatically be granted access to Campaign Factory so that you may monitor your

Reach KPIs on My Dashboard. Campaign Factory updates access periodically; for faster access contact

support at mslcampaignfactory@support.skillscreator.com

2. Strategic Engagement: Annual Learning Partner Business Plan (Gold Partners Only)

The annual Gold Learning Partner Business Plan (PBP) is designed to capture your organization’s strategic

priorities for the year. This PBP is built with your Microsoft account manager and identifies specific growth

objectives, plans for alignment with the local Microsoft field offices, MPN Partner skills development, certification

targets and go-to-market plans.

Next Steps

Reach out to your assigned Microsoft account manager to complete the annual Gold Learning Partner

Business Plan (PBP).

Applying your units to targets

KPI Targets Vary by Country

Each country has its own KPI targets. To find the KPI targets based on your location,

call you r Regional Service Center or visit Campaign Factory> P artner KPI Reports

Silver & Gold KPI Targ et Example

Silver Targets

50 Units

30 Units

Not Applicable

Microsoft Official Courseware (MOC)

Certification Exam Vouchers

Total Revenue

Gold Targets

Units 600

120 Units

$75,000 USD

Microsoft® Learning Competency 2016

6

Key Performance Indicators Overview

Quality: Your growing reputation

Although Metrics That Matter (MTM) evaluations have been removed from the Learning Partner Competency

requirements, Microsoft continues to offer the MTM tool as a benefit to our Learning Partners. Quality is a

reflection of your overall customer satisfaction (CSAT) levels. MTM not only gives you survey capabilities, but also

gives you a rich set of data to evaluate how your organization is performing in areas such as facilities, instructor,

and overall experience. Over time, this measurement will give you competitive information about how you are

performing against other organizations in your geography.

The Microsoft Partner Network drives consistent quality across competencies by focusing on three key

components: strong customer satisfaction, utilization of Microsoft Certified Professionals and specific customer

evidence.

Next Steps

• Register for a Metrics that Matter® account using your Microsoft Partner Network ID and complete the

initial setup. For more information review the Metrics that Matter® Enrollment Page.

• Check Partner Membership Center to confirm that affiliated MCTs and Customer references are up-to-

date.

Where do I go with questions about the Learning Competency?

Considering becoming a Learning Partner?

Learning Competency Portal: Information about competency benefits and requirements

Stay Connected: Additional information and resources for aspiring Learning Partners

Already a Learning Partner?

Campaign Factory: Program and Marketing support

Courseware Marketplace: Purchase of Microsoft Training Products.

Metrics that Matter®: Establish Metrics that Matter® account for student evaluations.

Learning Competency Portal: Information about competency benefits and requirements

KPI Reports: Monitor your KPI performance

Learning Competency Frequently Asked Questions: Answers to common Learning Partner

program and KPI questions

Regional Service Center: For questions or concerns with your Learning KPI data or program

participation. Select the closest category, topic, and issue from the drop down menus to receive

personalized support via online chat or phone.

Information in this document is subject to change without notice. Microsoft makes no warranties, either express or implied, in this document. Information in this

document, including URL and other Internet Web site references, is subject to change without notice. The entire risk of the use or the results from the use of

this document remains with the user.

© 2016 Microsoft Corporation. All rights reserved. Microsoft is the registered trademark of Microsoft Corporation in the United States and or other countries.