2016 ANNUAL REVIEW - CPA Global · About CPA Global 03 usness Strategy Reew Smon ebster CEO 06 Maor Mlestones 13 oard of Drectors Management Team 18 Corporate Socal Responsblty 27

WWW.CPAGLOBAL.COM | PAGE 1

2016 ANNUAL REVIEW

MITIGATING RISK | PROTECTING ASSETS | REALISING VALUE | INFORMING DECISIONS

http://www.cpaglobal.com

About CPA Global 03

Business & Strategy Review Simon Webster, CEO 06

Major Milestones 13

Board of Directors & Management Team 18

Corporate Social Responsibility 27

Our Offices 33


CONTENTS


ABOUT CPA GLOBAL




WHO WE ARE

ABOUT CPA GLOBAL

CPA Global is the world’s leading intellectual property management and technology company. Trusted by many of the world’s most respected corporations and law firms, CPA Global empowers a global community to achieve excellence in IP management.

We support the day-to-day

delivery of IP tasks and provide

the right information at the right

time, enabling our customers

to make better, more-informed

decisions regarding IP portfolios

and strategy.

Our integrated suite of IP

software, services and

information is underpinned by

an outstanding global team of

over 2,000 people, working

together to help our customers

deliver strategic value for the

future of their organisations.

Founded in Jersey, Channel

Islands, in 1969, we are today

a truly global organisation,

serving customers’ needs in

200 jurisdictions through our

own offices and an extensive

agent network.

At our core, we are a technology

company. That’s why more than

40,000 regular active users

rely on our software every

day to protect and manage IP

assets – maximising efficiency

while minimising risk. Through

our services and information

businesses, we support our

customers in IP portfolio

management and optimisation,

delivering insights that help

them maximise value and

unlock competitive advantage.

All of our products, services

and solutions are built around

our customers’ ways of working.

We are continually innovating

to provide the integration and

connectivity that makes the

world of IP easier to navigate,

and more rewarding for IP

professionals and for the

organisations they represent.

Through our development of

The IP Platform, we are creating

the world’s largest, integrated

network of innovation and IP

portfolio software, services and

insights; delivering new levels

of connectivity and collaboration.

The IP Platform provides

faster, personalised and simple,

seamless access to all CPA

Global’s products and services,

as well as connecting customers

to each other across the IP

world. The IP Platform enables

IP owners and their advisers to

increase efficiency and generate

unique business insights from

IP data, helping them to manage

innovation more effectively.

While certain competitors offer

some of the services and solutions

that we provide, none can match

the scale and scope of CPA Global.

In an industry experiencing an

overwhelming pace of change,

CPA Global is at the forefront,

helping our customers to

harmonise and streamline

disparate IP teams, technologies

and processes, and to deliver

better business value.

For more information on our integrated suite of IP software, services and information, please visit cpaglobal.com



OUR BUSINESS AT A GLANCE

ABOUT CPA GLOBAL

2,000 EMPLOYEES WORLDWIDE

25 OFFICES ACROSS

4 CONTINENTS AND

12 COUNTRIES

MORE THAN1.7 MILLION PATENTS AND TRADEMARKS RENEWED ANNUALLY

AGENT NETWORK OF

1,300 ACROSS

200 JURISDICTIONS

OVER SOFTWARE

REGULAR ACTIVE

CUSTOMERS AND MORE THAN

1,500

80%

10%

40,000

SOFTWARE USERS AROUND THE WORLD

OVER 1.6 MILLION INCOMING IP DOCUMENTS PROCESSED AND DOCKETED ANNUALLY

OVER

CAGR ON GROSS INCOME FROM 2006-16

EXTENSIVE BASE,CUSTOMER

INCLUDING

TOP PATENT FILERS

OF WORLD’S



BUSINESS & STRATEGY

REVIEW

SIMON WEBSTER, CEO




LOOKING BACK OVER THE LAST YEAR

Our 2015-16 financial year was a busy and successful year for CPA Global; we achieved good growth in revenues and earnings, reset the corporate strategy, refreshed our brand, and set the foundations for future growth.

FY15/16 was a strong year in terms of financial performance. In our core business of IP management software, we achieved double-digit growth in revenues, driven by growth across all our core software products. In our IP renewals business, we saw robust year-on-year growth of +4.4% in IP Renewals volumes, ahead of global market growth, driven both by existing customers and by new customers.

We achieved particularly strong growth in the US, the world’s largest IP market, as well as in fast-growing IP markets in Asia Pacific, such as China. This momentum has been maintained and growth has accelerated into the next financial year, particularly in IP renewals.

Our strategic reset has focused us on our mission of helping customers to maximise the value of ideas through more integrated IP solutions, delivered via technology. As a result, we implemented a number of important changes to our product and service offering, our organisational structure, and the way that we work. These changes are enabling us

to meet the increasing demands

from our customers for greater

integration of technology,

systems and processes, and ease

of collaboration.

We continued to make significant

investments in technology, as

CPA Global becomes a truly

technology-led business. We

have upgraded and released

new versions of our software

products to the market. In

parallel, we have made excellent

progress in developing The IP

Platform, our ground-breaking

solution to create an integrated

software, data and services

proposition for IP professionals.

We also completed the

acquisition of Innography,

the best-in-class provider of

patent data and analytics,

which has brought world-leading

data science and technology

capabilities to CPA Global. While

Innography’s data and analytics

software provides a significant

growth opportunity in itself, the

roadmap for deep integration of

the Innography data and analytics

into our IP management software

also represents a transformational

shift within the IP industry.

In line with our strategy to strengthen our recurring business in IP management, we discontinued our small Legal Support Services division, a non-core business line that was primarily transactional, thus enabling us to focus on recurring income models in the IP sector.

We made several appointments to the management team during the year, with Ben Gujral joining us as Chief Financial Officer and Jean Hughes taking on the role of Director, Law Firms, responsible for further developing this important customer segment. As we accelerate our growth, Ben’s substantial experience as a CFO of private equity-backed and listed companies, together with his track record of managing growth businesses, will be invaluable. In addition, Innography’s talented management team, notably Tyron Stading and John Martin, are now also playing leading and influential roles within the overall organisation

and our technology strategy.

The impact of all these actions

created a positive momentum

throughout the business, which

has continued into the 2016-17

financial year.

DELIVERING GROWTH

BUSINESS & STRATEGY REVIEW



OUR BUSINESS

CPA Global now stands in an excellent position to lead in the IP management sector, and to grow sustainably for the long term.

There are strong structural growth drivers in the market for innovation and IP management. Total spending on Research & Development (R&D) continues to outgrow global GDP, more corporate value is locked up in the value of inventions, patents, brands and trademarks, and there is ever-greater focus from our customers on how to streamline the innovation process and maximise the value of their IP assets.

CPA Global is now able to address the entire innovation lifecycle: from idea creation and innovation management, through to portfolio management and commercialisation. Our business will continue to benefit directly from the increase in R&D and the consistent growth in the

total stock of global patents and trademarks. According to the World Intellectual Property Organization (WIPO), the total stock of patents in force grew by +4.0% in 2015. This growth should be expected to continue well into the future, as today’s patent applications translate into further grants and renewals over the coming years. According to WIPO, in 2015, the total number of patent applications grew by +7.8% and the total number of grants grew by +5.2%.

CPA Global is the clear global market leader in our core business of IP management software and IP renewals. We have over 1,500 IP software customers and 40,000 regular active users of our software products overall. Our

market leadership in established

customer software sites

provides us with a significant

competitive advantage and the

bedrock for our cross-selling

strategy of additional integrated

lifecycle solutions.

Our fantastic group of loyal

software and renewals customers

stretches around the globe,

across both corporates and

law firms. We serve 80% of the

world’s top patent filers, and

our customer base is highly

diversified across industries and

geographies, with low levels

of concentration. We are the

leading player in North America,

the world’s largest IP market,

and we have the leading position

in China, the world’s fastest-

growing IP market.


CUSTOMER BASE DIVERSIFIED BY GEOGRAPHY

North America

EMEA

APAC

56% 26%

18%

Customer geography (% of FY16 Gross Income)

CUSTOMER BASE DIVERSIFIED BY SECTOR

Pharma

High Tech

Manufacturing

Chemicals

Healthcare

Other

33%

20%

19%

11%

10%6%

Customer sector (% of FY16 Gross Income)*

* Sector classification based on top 1000 corporate customers



As a result of this, our income

benefits from being both recurring

(over 80% of the total) and

highly visible in nature, primarily

from software, IP renewals, and

analytics subscriptions. This

provides a strong, predictable

and resilient income base, leaving

us well placed to pursue further

growth opportunities.

Our IP management software

is essential for the operations

of IP departments and IP law

firm practices, and is integrated

with our key solutions, including

IP renewals and IP data and

analytics. Currently, around 59%

of our gross income is enabled

by our broad range of software

products and from customers

who use our software.

This percentage has been

growing consistently over time.

Our technology-enabled business

model provides us with a strong

base from which to expand our

product offering and cross-sell

additional solutions.

OUR VISION

When I moved into the CEO role over a year ago, after 16 years in the IP sector, my main motivation was the opportunity to transform the way the IP industry works.

The way I see it, there are two

key challenges for the IP industry:

the “big data” challenge and the

“IP task execution” challenge.

Firstly, the “big data” challenge

is caused by the disaggregated,

non-standardised data

environment in which the sector

operates. Critical data is held

in multiple formats in different

languages in over 200 patent

and trademark office data sets

across the globe. This makes

getting actionable information,

in the form required by

customers, expensive, slow or

impossible. The problem has

starved IP decision-makers of the

insight and information needed

to make high-quality decisions.

OUR BUSINESS (CONTINUED)


SOFTWARE-ENABLED GROSS INCOME (GI) HAS BEEN GROWING RAPIDLY

FY12 52%48% FY16 41%59%

Software-enabled GI as % of total GI

# of software customers 1,504 CAGR: 13%936

Software-enabled GI

Other GI



We are addressing this

challenge through our suite

of information and analytics

products, integrated within

our IP management software.

We are also taking the lead in

creating data standards for the

entire IP sector using IP ONE

DATA, powered by Innography.

IP ONE DATA provides a unique

referential identifier for every IP

registration across the lifecycle,

and creates the data key that

is needed to solve data issues

across the industry.

Secondly, the “IP task execution”

challenge is caused by the

highly complex, quasi-legal,

multi-jurisdictional environment

in which IP professionals have

to operate to get and maintain

IP protection across global

markets. Not only is this hugely

complicated, the cost of getting

things wrong is extreme.

Executing on time-critical

tasks safely, securely and

efficiently across the globe is

in CPA Global’s DNA from our

heritage as a renewals provider.

Our ambition is to make all of

the administrative tasks along

the innovation lifecycle seem

effortless, but at the same time

provide our customers with full

transparency and control - and,

ultimately, peace of mind.

We have set CPA Global on

a mission to solve these two

fundamental problems and

to transform the IP industry.

Our new solutions are designed

to address these challenges,

essentially through developing and

harnessing the right technology.

OUR GROWTH STRATEGY

With this vision in mind, we are focused on executing a well-defined growth strategy.

Our core businesses of IP

management software and IP

renewals are already well placed

to benefit from the positive

market trends in IP, and we

expect these businesses to

grow in line with or ahead of

the market. In addition, there

is a substantial and tangible

opportunity to cross-sell

additional software and solutions

into our existing customer base.

Central to our strategy is our

development of The IP Platform,

a fully-integrated technology,

data and services SaaS solution,

available through a single sign-

on environment, which provides

our customers with best-in-class

solutions across the innovation

lifecycle. This will provide the

network that connects our

customers to us and to all other

participants in the innovation

and IP management process.

The IP Platform will offer

standardised datasets and a

single, connected environment

for IP professionals to conduct

all of their administrative tasks

easily, securely and efficiently.

CPA Global is uniquely

positioned to develop this truly

unified proposition for the IP

industry and to address the two

key challenges of big data and

task execution. Quite simply,

none of our competitors can

offer the range of proprietary

solutions or capabilities required

to develop a platform that

is capable of serving as an

integrated proposition. The IP

Platform provides support across

the entire innovation lifecycle

with standardised data in a

single environment.


OUR VISION (CONTINUED)



The IP Platform infrastructure

was delivered on time in April

and the production environment

in July. The first solution we

took to market through The IP

Platform was our solution for

patent filing in November. This

represents a significant new and

adjacent market for CPA Global,

to enable the foreign filing process

to be executed more efficiently

and more simply through our

proprietary technology, and

several major customers are

already using the product.

Our upgraded renewals solution

will be available through The IP

Platform in early 2017, followed by

our next generation search and

docketing solutions. The beginning

of 2017 will also see the first of

our IP management software

products, FoundationIP, available

on The IP Platform, as well as the

integration of Innography’s patent

data and analytics products.

Our broad geographical footprint

and global sales coverage gives

us direct access to the key

markets across the world, and

our ability to take products

to market is unrivalled in our

industry. It is now a case of

leveraging our international

presence and continuing to refine

our go-to-market approach to

meet the changing needs of our

customers. In particular, Asia

Pacific is a very information-

hungry marketplace for IP, and

we believe our IP analytics and

search capabilities present an

opportunity for us to accelerate

our growth in the region.

Building on our leading position

in China, we intend to invest

further in that market in order

to capture the rapid growth in

patent applications as Chinese

corporates expand internationally.

The Law Firm market globally

also represents huge potential

for CPA Global. Given our law

firm heritage, it is a segment

we know better than any of

our competitors and one in

which we enjoy a significant

advantage. Recognising this,

we are putting a stronger focus

on law firm-specific solutions

and on achieving rapid growth

in this segment going forward.

Finally, we see further

potential to consolidate the

IP management sector, and

our acquisition strategy is

also closely aligned with the

development of The IP Platform.

We are looking at a range of

acquisitions, especially those

that would enable us to offer

new and additional capabilities

through The IP Platform to our

extensive customer base.

OUR CULTURE

INNOVATION in how we help

our customers identify and

meet their business needs

through the services and

solutions we provide.

COLLABORATION in how

we work together as a team,

both internally and with our

customers, and how our network

facilitates greater collaboration

amongst the different parties

involved across the IP process.

EMPOWERMENT in how our

solutions and support enable

and empower our customers to

achieve their business objectives,

as well as the responsibility and

trust we place in our own people

to provide excellent service.

OUR GROWTH STRATEGY (CONTINUED)


At the heart of our growth strategy, as well as our vision for the business, is our culture built around our three guiding principles of innovation, collaboration and empowerment.



BUILDING MOMENTUM

The strong performance and positive momentum that we saw over the course of the year continues into the new financial year, ensuring a bright start to 2016-17 and providing us with a foundation on which to build.

We are confident that we now have the strategy and clarity of purpose to deliver robust growth for the

long term. We are not complacent as some of our competitors are working hard to try to follow our lead.

Nevertheless, we believe that our business approach, market leadership position, and our new technology

solutions are true differentiating factors for CPA Global.

Looking ahead, we are well positioned to take advantage of new opportunities in IP markets around the

world, to withstand competitive challenges, and to consolidate our position as the leading IP management

and technology company.


SIMON WEBSTERCEO CPA Global



MAJOR MILESTONES




MAJOR MILESTONES & ACHIEVEMENTS

MAJOR MILESTONES

CPA Global’s story has been one of innovation,

growth and international expansion. The Company

has evolved from a start-up IP services business

focused on patent renewals to become the world’s

leading IP management and technology company,

employing more than 2,000 people across the globe,

and with a unique breadth and depth of capability

spanning the entire innovation lifecycle.

1969 Computer Patent Annuities (CPA) founded

in Jersey, Channel Islands, by UK patent

attorneys to handle patent renewals.

1974 Forms strategic alliance with

NGB Corporation in Japan.

1979 Opens first office in the United States.

1986 Acquires majority share of Trade

Marks Directory Service (TMDS).

1994 Enters South Korean market in

partnership with a local agent.

2001 Acquires Paris-based Memotech Interface

Systeme and its Memotech IP management

software (designed for corporations). 2001



MAJOR MILESTONES

2002 Acquires substantial stake in Maxim Technology

Ltd. and its Inprotech IP management software

(designed for law firms).

2005 Acquires FoundationIP, a web-hosted IP

management software solution for corporations

and law firms.

Secures a controlling stake in Intellevate, an

IP outsourcing company with operations in

Minneapolis and India.

2006 Acquires a major stake in Lacasse and Associates,

LLC, one of the leading patent research firms in the

United States.

2007 Opens state-of-the-art IP support services delivery

centre in New Delhi, India.

2008 Acquires patent research division of Germany’s

SVPG, specialising in the pharmaceutical, chemical,

biotech and life sciences sectors.

2009 Celebrates 40th year of operations and rebrands

worldwide as CPA Global.

Opens office in Hong Kong to spearhead expansion

in China and Asia.

2010 Intermediate Capital Group (ICG) acquires

a significant minority stake in CPA Global,

investing alongside senior management and

founding shareholders.



MAJOR MILESTONES

2011 Establishes a direct presence in South Korea

with opening of Seoul office.

Acquires Ipendo, a leading international IP

management software and service provider

with a strong position in the Nordic region.

Develops a strategic alliance with Zacco Group,

one of Europe’s leading IP consultancies.

2012 Cinven completes acquisition of CPA Global from

previous shareholders, including ICG and founder

shareholders, on 26 March.

New regional headquarters opened in Munich

(Central Europe) and Hong Kong (Asia Pacific).

2013 Acquires First To File®, a Silicon Valley-based

developer of market-leading electronic document

management systems, specifically tailored for

the IP industry.

Opens new offices in Shenzhen — the Company’s

first in Mainland China — and Silicon Valley.

2014 Acquires leading Nordic IP services provider Patrafee,

a business that includes patent renewals; Patrawin

IP management software; and IP Forecaster, the IP

budgeting software. The acquisition further strengthens

CPA Global’s presence in the Nordic region, particularly

in the SME (small and medium-sized enterprises) patent

renewals market.

Acquires international patent services provider Landon

IP. The acquisition further strengthens CPA Global’s

patent search and analytics capabilities, while providing

Landon IP access to a larger worldwide network.

Opens new office in the Taiwanese capital, Taipei.

Celebrates 40th anniversary of strategic alliance

with NGB Corporation in Japan.



MAJOR MILESTONES

2015 Announces partnership with Wellspring, the leader

in enterprise software for innovation identification

and exploitation, to offer a “one-stop-shop” software

solution for IP management and technology transfer

across the entire innovation lifecycle.

Continues expansion in mainland China with the

opening of an office in the nation’s capital, Beijing.

Awarded “Silver Recognition” for Corporate Social

Responsibility (CSR) by leading international rating

agency EcoVadis, placing CPA Global in the top

30% of organisations EcoVadis has evaluated for

CSR compliance.

Simon Webster appointed Chief Executive Officer.

Simon has previously headed Business Development

and, prior to that, Operations.

Acquires premier US-based IP search and analytics

software provider Innography. The acquisition

further strengthens CPA Global’s strategic IP

information provision capabilities, and provides

powerful synergies with patent search and analytics

service provider Landon IP, acquired in 2014.

CPA Global launches a unified brand from 26 April,

bringing together all customer offerings in

software, services, and information. Acquired

Group companies such as Landon IP, Patrafee,

First To File and Ipendo become part of the

CPA Global identity. Innography retains its name,

but its visual identity is aligned to the new brand.

Launches The IP Platform, the world’s largest,

integrated network of innovation and IP portfolio

software, services and insights. Delivering new

levels of connectivity and collaboration, The IP

Platform enables IP owners and their advisers to

increase efficiency and generate unique business

insights from IP data, helping them to manage

innovation more effectively.

2016



BOARD OF DIRECTORS &

MANAGEMENT TEAM




LORD BIRT Chairman

After a successful career in ITV, Lord Birt was the BBC’s Director-General

from 1992 until 2000. During his tenure, Lord Birt won plaudits for

equipping the corporation for the digital age. Following his time at the

BBC, Lord Birt held a number of high-profile positions, including Chairman

of PayPal Europe. He became a crossbencher in the House of Lords in

2000 and was Strategy Adviser to the Prime Minister from 2000-2005.

Lord Birt was appointed Chairman of CPA Global in August 2015. He is

also Chairman of hosting and domain services provider HEG.

SIMON WEBSTER Chief Executive Officer

Simon Webster joined CPA Global in March 2000, and was appointed to the

Executive Board in 2003. Over the last 17 years he has developed a deep

knowledge of the business, its customers and markets and the Intellectual

Property industry as a whole. He was appointed Chief Executive Officer

in October 2015 having previously served as Chief Business Development

Officer with responsibility for worldwide sales and, prior to that, as Chief

Operations Officer responsible for business operations globally. Before

joining CPA Global Simon worked in the UK financial services sector for

12 years, successfully leading business change programmes, delivering

technology transformations and supporting M&A transactions. Simon

qualified as a Chartered Management Accountant in 1998 and is a Fellow of

the Chartered Institute of Management Accountants.

BEN GUJRALChief Financial Officer

Ben Gujral joined CPA Global in June 2016 bringing more than 12 years’

experience as a CFO of private equity-backed and listed companies, and a

strong track record of managing growth businesses, both organically and

through acquisitions. Previously, Ben was CFO of Oaktree Capital-backed

Harkand Group, and CFO at Mood Media, during which time the Company

increased revenues from US$150m to $550m, completed a successful IPO

in London and raised over $1bn in debt financing in both US and European

markets. Earlier in his career, Ben held CFO roles at Transcom and DCS in

the business services sector.

BOARD OF DIRECTORS & MANAGEMENT TEAM

BOARD OF DIRECTORS



AMANDA HARRISGroup Company Secretary

As Group Company Secretary, Amanda Harris is responsible for all

aspects of statutory compliance for the CPA Global group of companies

worldwide as well as overseeing secretariat duties.

Prior to joining CPA Global in 2011, Amanda held senior positions

in the Jersey finance sector where she was responsible for the delivery of

administration services to an international portfolio

of clients’ companies and trusts.

ANTHONY CARDONA Principal, Cinven

Anthony Cardona is a member of Cinven’s Technology, Media &

Telecommunications (TMT) sector team and the regional teams for the

UK and Ireland and the Nordics. He has been involved in a number of

investments, including CPA Global, Visma and Ziggo. Prior to Cinven,

Anthony worked as a strategy consultant for L.E.K. in London, where

he advised corporate and private equity clients across various sectors

including financial services, industrials and TMT. Anthony has an MA in

History from Oxford University. He joined Cinven in 2010.

STUART MCALPINE Managing Partner, Cinven

Stuart McAlpine joined Cinven in 1996 and became Managing

Partner in 2015. He is responsible for the execution of the firm’s strategy

and the day-to-day management of the firm. Stuart has

been involved in a number of transactions including Amadeus,

AMCo, CPA Global, Fitness First, Foseco, Labco, Medpace, Phadia, Sebia

and Synlab. Before joining Cinven, Stuart worked at the Royal Bank

of Scotland in its Leveraged Finance Group and, before that, at Ernst

& Young in Boston and London. He has a BAcc in Accountancy from

Glasgow University.

BOARD OF DIRECTORS (CONTINUED)




JOSEPH WANPartner, Cinven

Joseph Wan is Head of Cinven’s Hong Kong office and responsible

for the firm’s operations in Asia. He is a member of the Portfolio

team and is also responsible for Cinven’s Limited Partners in Asia and

Oceania. Prior to Cinven, Joseph was Partner and Managing Director

of The Boston Consulting Group in Hong Kong where he was Head

of Office. His primary sector focus was in consumer goods, retail

and telecoms in Greater China/Asia. Joseph has a BSc in Electrical

Engineering and Computer Science from the University of California,

Berkeley. He joined Cinven in 2008.

GERALDINE O’ROURKEDirector, Aztec Group

Geraldine O’Rourke is a director at Aztec Group, a European-based fund and corporate services

provider, where she is responsible for the delivery of corporate services across the Group.

Geraldine trained with Coopers & Lybrand in Ireland before moving to Jersey and specialising in

the audit of financial services clients. She served as a director of Abacus Financial Services Group

and, following the sale of the business to RBC, as a director of RBC Channel Islands. A Fellow of

the Institute of Chartered Accountants in Ireland, Geraldine joined Aztec in 2015.

MARK WANLESS Director, Aztec Group

Mark Wanless is a director at Aztec Group, a European-based fund and corporate services

provider, where he has responsibility for the delivery of services to private equity and real estate

sponsors across the Group. Mark began his career at PricewaterhouseCoopers (PwC), Jersey,

specialising in the audit of offshore funds, their managers and their administrators, and joined

Aztec in 2007. He is a Fellow of the Institute of Chartered Accountants in England and Wales, and

a member of the Chartered Alternative Investment Analyst Association.

BOARD OF DIRECTORS (CONTINUED)




TONI NIJM Chief Innovation & Technology Officer

As Chief Innovation & Technology Officer, Toni Nijm is responsible for

CPA Global’s product and services portfolio, including the software

platforms and development teams. In this role, Toni drives the Company’s

strategy to deliver greater connectivity and integration of its software

and services. A qualified patent attorney, Toni has been involved in

software development for many years. In 2004, he co-founded and was

CEO for Ipendo, the Sweden-based IP management software and service

provider that CPA Global acquired in 2011.

JOHN F. MARTIN COO Innovation Solutions

John is responsible for innovation lifecycle solutions at CPA Global and

Innography. He previously led Innography for four years, during which

time he tripled the Company’s growth rate and directed major product

advances and global expansion. Previously, at IQNavigator, John served

in several C-level roles helping drive 50-fold revenue growth over

10 years. Prior to that, John was head of products at Saba Software

and CSG Systems, was a management consultant at McKinsey & Co.,

and founded Oracle’s consulting division. John earned an MBA from

Stanford with honours and two engineering degrees from MIT.

GORDON SAMSON Chief Operating Officer

As Chief Operating Officer, Gordon Samson is responsible for ensuring

that operational delivery and efficiency is maximised across the Company.

He is also responsible for customer experience, ensuring that every part of

the organisation is aligned in order to deliver a seamless customer journey.

Gordon brings years of senior management and operational experience from

a variety of international businesses including, most recently, international

marketing services company Williams Lea.

EXECUTIVE LEADERSHIP TEAM

The Executive Leadership Team (ELT) meets on a monthly basis. In addition to Simon Webster, Chief

Executive Officer, Ben Gujral, Chief Financial Officer, and Amanda Harris, Group Company Secretary -

all of whom sit on the Board - the ELT comprises the following individuals and roles:




MELANIE FITZPATRICK Chief Marketing Officer

Melanie Fitzpatrick is a highly experienced marketing professional and

strategic business leader with a successful track record of working with

international businesses. At CPA Global, she leads the marketing and

communications teams to deliver a multi-channel marketing strategy

worldwide. Melanie joined CPA Global in March 2015 from Allegis Group

where she was Managing Director, Strategic Operations, based in Sydney,

and worldwide brand advisor to the Group.

JEAN HUGHES Director, Law Firms

Jean Hughes leads CPA Global’s IP law firm business, building on the

Company’s substantial customer base in this sector. A key focus is helping

law firms better serve their clients, particularly small and medium-sized

businesses. Jean joined CPA Global in 2013 to manage the relationship

transformation with the Company’s former IP law firm shareholders. A

solicitor, Jean began her career at Baker & McKenzie before moving to the

IP departments of Allen & Overy and Freshfields; then into industry, where

she held general counsel positions at Siemens, eBay and Fujitsu.

MARK BEST Corporate Development Director

Mark Best is responsible for all aspects of corporate development at CPA

Global and has led the Company’s acquisitions of Innography, Landon IP,

Patrafee and IP Forecaster over the past three years. Prior to joining CPA

Global in 2013, Mark led strategy consulting engagements for multinational

clients at McKinsey & Co. He previously worked within The Carlyle Group’s

European private equity investment team and in J.P. Morgan Cazenove’s

corporate finance division. Mark holds an MBA from INSEAD and a BA

from Harvard University.

EXECUTIVE LEADERSHIP TEAM (CONTINUED)




JULIE CORMACK Global Head of HR

Julie Cormack leads an international HR team at CPA Global, responsible

for people development, training, recruitment, and compensation

and benefits. She is also driving initiatives to further enhance the

employee value proposition and employee engagement, and has overall

responsibility for the Company’s Corporate Social Responsibility (CSR)

policy and activity worldwide. Julie has extensive experience in managing

HR functions within multinational corporations. Julie has held a number

of leadership roles including Global HR Director at Maersk, and has also

worked at BP and international brewing company SABMiller on large

transformation and change projects.

PATRICK SIMPSON Commercial & Pricing Director

Patrick Simpson has responsibility for the Commercial function at CPA

Global, driving commercial strategy and pricing execution. Patrick joined

CPA Global in 2009. During the past seven years, Patrick has held a

number of diverse roles across various disciplines including Sales, Deal

Management, and Operations; as well as across all regions - Asia Pacific,

Europe and North America. Prior to taking on the commercial and pricing

role, Patrick worked in the Corporate Development team where he was

involved in a number of projects, including the acquisition of Innography.

EXECUTIVE LEADERSHIP TEAM (CONTINUED)




TYRON STADING Chief Data Officer

As Chief Data Officer, Tyron Stading is responsible for creating unified

data integration and analytics across all of CPA Global products and

services. In 2006, Tyron founded and served as CTO for Innography,

the US-based IP analytics software provider that CPA Global acquired

in 2015. He was previously employed at IBM and several other high

technology start-ups. Tyron earned a Computer Science degree from

Stanford University and an MBA from University of Texas at Austin. His

specialisation is in Machine Learning and Security, having filed over three

dozen patents and published multiple research papers.

ALEX CREGAN EVP Sales, North America & Advisor to the CEO

As EVP Sales for North America, Alex is responsible for all business

development activities in the North American market including alignment

between sales and the corporate growth strategy, development of the NA

market sales strategy, growth of existing customer relationships, acquisition

of new customers and leading our pre-sales solutions team. Alex brings

15 years’ experience in the IP marketplace, and 12 years of direct sales

management at CPA Global to the team.

KEY EXECUTIVES





OUR SHAREHOLDERS

CPA Global was acquired by

Cinven in March 2012. Cinven is

a leading international private

equity firm, founded in 1977,

with offices in Guernsey, London,

Frankfurt, Paris, Madrid, Milan,

Luxembourg, Hong Kong and

New York. It acquires Europe-

based companies that require

an equity investment of €100

million or more. While Europe

remains the firm’s focus, Cinven

helps its European portfolio

companies take advantage of

international best practices

and growth in global markets,

in particular opportunities in

emerging economies, including

those in Asia and the Americas.

The firm focuses on six sectors:

Business Services, Consumer,

Financial Services, Healthcare,

Industrials, and Technology, Media

and Telecommunications (TMT).

Cinven acquires successful,

high-quality companies and

works with them to help them

grow and develop, using its

proven value creation strategies.

It takes a responsible approach

towards its portfolio companies,

their employees, suppliers

and local communities, the

environment and society.

“Cinven” means, as the context requires, Cinven Group Limited, Cinven Partners LLP, Cinven (Luxco1) S.A., Cinven Limited, Cinven Capital Management (V) General Partner Limited and their respective Associates (as defined in the Companies Act 2006) and/or funds managed or advised by any of the foregoing.



CORPORATE SOCIAL

RESPONSIBILITY




At CPA Global, we pride ourselves on being a responsible member of the community. This is reflected in our strong commitment to Corporate Social Responsibility (CSR), which has been recognised for the second year running by leading international CSR rating agency EcoVadis. In June 2016, EcoVadis awarded CPA Global ‘Silver Recognition’, which places us in the top 30% of organisations they have evaluated for CSR compliance.

With an increasing number of customers

seeking assurances about their suppliers’ CSR

credentials, the EcoVadis rating provides an

advantage for CPA Global in securing and

maintaining business relationships.

During 2015-16, we made important progress in

our ongoing efforts to reduce our environmental

impact and participated in a wide range of

community support activity around the world,

leading to the launch of the Company’s first global

fund-raising campaign.

COMMUNITY SUPPORT

CPA Global is active in numerous community initiatives worldwide – active both in terms of organising and participating in events, as well as the physical challenges undertaken in many cases, from gruelling races to strenuous construction work to rappelling off high-rise buildings.

In September 2016, we launched

our first global fund-raising

campaign – Go the Extra Mile!

– which saw employees around

the world walking, running

and swimming to clock up

miles for charity. The Company

pledged a donation of 50p for

every mile covered and set a

target of 14,980 miles which

is the equivalent to a round

trip between our two largest

offices – Alexandria in the US

and Noida in India. The target

had to be achieved in a month.

The response from employees

was overwhelming and, together,

they smashed through the target,

reaching a total of 20,000 miles.

This resulted in a guaranteed

£10,000 donation to Save the

Children – the charity voted for

by employees as the one they

wished to support. In addition to

CORPORATE SOCIAL RESPONSIBILITY

EcoVadis provides companies with CSR ratings of suppliers and is a trusted

partner for the procurement teams of more than 120 leading multinationals

worldwide including Nestlé, Johnson & Johnson, Heineken, Coca-Cola

Enterprises, Nokia, L’Oréal, Bayer, Alcatel-Lucent, ING Bank,

Air France-KLM, Centrica/ British Gas, BASF, Merck, and Verizon.



the business-committed amount,

local activities by employees

in London and Munich raised a

further £1,874, bringing the total

donated to £11,874.

Our home base is in Jersey,

Channel Islands, where we are

a principal sponsor of Autism

Jersey, providing a combination

of direct financial help and

volunteering assistance across

a range of child and family

support services delivered by the

charity. We also offer a number

of work-experience placements

in collaboration with the Jersey

Employment Trust, a local

charity helping individuals with

physical and mental disabilities

prepare for employment, and

the States of Jersey government,

supporting their Advance to Work

scheme for young people and

Back to Work programme for

the unemployed. In addition, we

sponsor the Jersey netball team

– Team Jets; while the sporting

energies of our own employees

have helped raise funds for

various health and children’s

charities through participation in

events such as the annual Sand

Storm Adventure Race, the Jersey

Marathon, and a ‘swimarathon’.

Colleagues in London stepped

up to sporting challenges and

also stepped back in time in

their community activities.

A 15-strong team participated

in a 5km race around the City of

London to raise money for the

Seeing is Believing charity, while

nostalgia was to the fore when

the office held an 80s-themed

fund-raising day – including best

dressed competition, food sale

and quiz night – on behalf of

Great Ormond Street Hospital

for Children. Coffee mornings

were also organised with the

proceeds going to Macmillan

Cancer Support.

In the US, CPA Global employees

organised and participated in a

number of community initiatives

across the country. Activities in

Alexandria included a Toy Drive,

with employees donating new

toys to the Fire Department for

their charitable giving at local

hospitals and shelters. Colleagues

in Alexandria also joined the

Patent and Trademark Office

Society 5km charity run and 1km

trot, helping boost donations

of graphing paper pads to local

middle schools to support their

pursuit of STEM education.

Schools were also the focus of

Operation Backpack where CPA

Global employees in Alexandria

and Minneapolis donated

backpacks and filled them with

school supplies for children from

underprivileged backgrounds.

Employees in Minneapolis spread

further goodwill by making

hundreds of sandwiches to help

feed the city’s homeless, and

by collecting tabs from the top

of soda cans to raise funds for

Ronald McDonald House which

supports families of seriously ill

children. In addition, they raised

money for the Animal Humane

Society by joining the Walk for

Animals, accompanied by their

four-legged friends.

Highlights of an active

community support programme

in Boise included volunteering for

a Habitat for Humanity project

to build houses for lower-income

families in the area. Employees

worked on the roofing, siding


CFO Ben Gujral meeting Emily Hughes from Save the Children to present

the Company donation of £11,874.



and final clean-up of two houses.

Meanwhile, supported by many

of her colleagues, Boise project

manager Michela Swarthout went

to great heights to raise funds

for the charity with a sponsored

rappel off a 21-storey building.

Other organisations to benefit

from the efforts of CPA Global

employees in Boise, included the

Women’s and Children’s Alliance

which supports victims of

domestic violence; Box Tops

for Education; the American

Lung Association; Giraffe Laugh

Early Learning Centers; Sleep

in Heavenly Peace; and the

Idaho Foodbank.

The Innography office in Austin

organises two service days a

year where groups of volunteers

go into the community to

work on projects. In May 2016,

40 employees undertook

maintenance work at a local

elementary school including

painting, laying a track outdoors,

and cleaning out brush to create

a library garden. October saw

45 volunteers helping clean up a

popular local park.

The Austin office also provides

volunteers for Meals on Wheels,

with two employees every

Monday helping deliver warm

meals to home-bound people.

In addition, in August, the

Innography team helped out at a

local church which provides free

meals for the needy, handing out

pizza, soup, and drinks to diners.

A number of other causes

have benefited from the Austin

office’s community work over

the past 12-18 months including

the Austin Center of Child

Protection and Austin Children’s

Shelter; SafePlace, which

shelters and supports victims of

domestic and sexual violence;

the local Special Olympics

organisation; and PALS (Pets

Assisting the Lives of Seniors).

The Houston office helped fund

the Greenwood Forest Breakers,

a neighbourhood swimming team

dedicated to teaching children

of all ages how to swim both

competitively and as a life skill.

Colleagues in Southfield donated

school supplies to local education

charities and also contributed to

Toys for Tots. In San Mateo, CPA

Global employees collected and

donated food items to the Second

Harvest Food Bank, one of the

largest food banks in the US.

Our colleagues in India have been

active in supporting ‘Swachh

Bharat Abhiyan’ (the Clean India

Mission), a national government

campaign to clean the streets,

roads and infrastructure of

the country and to improve

hygiene and sanitation. They

have delivered a number

of cleanliness and hygiene

awareness programmes in the

community, while also reinforcing

the message internally through

a highly creative street-play

performance in order to

encourage all employees to

spread the word.

In September 2016, a team from

the Noida office visited a school

for underprivileged children,

spending time with students

and explaining the importance

of cleanliness and hygiene.

They also organised a drawing

competition, asking students

to envisage a cleaner society.

In parallel, a team from the

Gurgaon office went into a slum

area, helping educate adults and


Volunteers from the Boise office helped build houses for lower-income families.



children on health and sanitation

matters, and distributing

mosquito repellent, soap and

personal hygiene items.

Diwali (the Festival of Lights)

is one of the India’s biggest

festivals. Every year, the Noida

office, working in conjunction

with the Social and Development

Research and Action Group

(SADRAG), sets up a stall

selling decorations made by

women from rural India. The sale

proceeds are used by SADRAG

to help promote and improve

basic education, health, and skill

development of women and

children in rural areas.

CPA Global employees in India

also supported an animal

welfare and road safety initiative,

Motopaws, which aims to reduce

the number of stray dogs killed

or injured in road accidents each

year. Employees donated their

old jeans to be used in the

manufacture of reflective collars

for the dogs to make the animals

more visible to motorists at night.

ENVIRONMENTAL RESPONSIBILITY

CPA Global is committed to reducing our impact on the environment.

As the IP sector moves from

being a heavily paper-based

industry to become more

electronically-focused, CPA

Global is playing an important role

as an enabler of such change. We

continue to increase investment

in technology to reduce the use

of paper, both by the Company

and by our customers. More

customers now receive their

documents electronically, and we

proactively look to migrate our

customers to email, saving tens

of thousands of pieces of paper

every month. We are making

further investments in document-

handling and workflow tools

which replace paper processes.

These initiatives also help our

customers increase efficiencies,

reduce costs, and meet their own

CSR objectives.

Recycling and energy

consumption reduction are a key

focus for CPA Global. Recycling

bins are provided in office spaces

and kitchen areas across the

Group and, where we move into

new premises or refurbish offices,

the need for recycling and

energy consumption reduction is

included in all our specifications.

Light bulbs are generally low

energy when we replace them

and a number of other initiatives

are undertaken locally by our

various offices around the world.

We continue to control the re-

use and extended-life use of our

end-user IT equipment as part

of our overall Asset Lifecycle

Management framework.


Employees in India visited slum areas to help educate residents on health

and sanitation.



This ensures that we minimise IT

equipment disposal, as well as

driving better value and reduced

IT spend, while not compromising

on performance and efficiency.

We are also committed to

minimising inter-office travel

where possible, in particular by

making better use of technology.

In recent months, we have

invested in new technology

to enhance our telephony

systems and video conferencing

capabilities which will help us to

further reduce our air miles.

GOVERNANCE AND BUSINESS CONDUCT

We have a dedicated, independent compliance team which comprises a Chief Compliance Officer and three Regulatory Compliance Officers (RCOs), covering operations in our primary regions of UK & Europe, North America and Asia Pacific. In line with best practices in corporate governance, the compliance team is independent of business operations to ensure more effective checks and balances.

The team oversees a Code of

Business Ethics and Corporate

Conduct that applies to all of

the Company’s directors, officers

and employees, contractors,

temporary staff, and consultants.

The Code underlines our ongoing

commitment to upholding the

highest levels of ethics and

personal integrity in all our

global business dealings, and

is actively promoted through

a comprehensive training and

certification programme for

employees. Currently, some 94%

of employees obtain Business

Ethics certification within 60

days of hire.

The team also has oversight of

our Regulatory Trade Compliance

policy and programme

which is designed to ensure

compliance with bribery and

corruption laws, export control,

economic sanctions, boycott

laws/regulations, data privacy

protection, and Company policy

anywhere in the world. Proactive

measures include restricted-party

screening, expense monitoring, IP

agent anti-bribery training, third-

party due diligence activities,

and a Whistleblowing Policy with

established procedures to report

actual or suspected incidents of

corporate misconduct, including

an independent hotline. During

2015-16, the Compliance team

developed and delivered online

Anti-Bribery and Corruption

training for more than 80 of

CPA Global’s preferred IP agents

around the world. In addition,

the team produced 250 third-

party, anti-bribery due diligence

reports, both for the Company

and on behalf of clients.

Our UK-based RCO (a Certified

Data Protection Practitioner)

also serves in a global role of

Data Privacy Officer, working

closely with local management

teams to ensure we meet our

data privacy obligations.

To ensure risk management is

effectively embedded within

the organisation, we have a

dedicated Risk Manager,

as well as a number of

regional Risk Champions,

who lead our risk management

activities across functions and

geographies, including the

implementation of training

programmes for employees.


ENVIRONMENTAL RESPONSIBILITY (CONTINUED)


WWW.CPAGLOBAL.COM | PAGE 33MITIGATING RISK | PROTECTING ASSETS | REALISING VALUE | INFORMING DECISIONS

OUR OFFICES



OUR OFFICES

CPA GLOBAL SERVES CLIENTS’ NEEDS AROUND THE WORLD THROUGH 25 OFFICES AND AN EXTENSIVE AGENT NETWORK.

JERSEY (HEAD OFFICE)

CPA Global Limited

CPA Global Patent Research

Limited

Liberation House

Castle Street

St Helier

Jersey

JE1 1BL

Channel Islands

tel: +44 (0) 1534 888711

fax: +44 (0) 1534 888747

SYDNEY, AUSTRALIA

CPA Global Software Solutions

Australia Pty Limited

Level 4

10 Barrack Street

Sydney 2000

Australia

tel: +61 (0) 2 9993 3000

fax: +61 (0) 2 9993 3009

BEIJING, CHINA

Cee-Bo Global IP Management

Services (Shenzhen) Limited

Beijing Branch*

Unit 901, 9/F, Tower 2,

China Central Place

No. 79 Jianguo Road

Chaoyang District

Beijing 100025

China

tel: +86 10 5920 4333

fax: +86 10 5920 4222

HONG KONG, CHINA

CPA Global (Asia) Limited

Units 2301-2303

23/F, Tai Tung Building

No. 8, Fleming Road

Wanchai

Hong Kong

tel: +852 3177 3488

fax: +852 3177 9921

SHANGHAI, CHINA

Cee-Bo Landon Information

Consulting (Shanghai) Limited*

Level 23, Citigroup Tower

33 Huayuan Shiqiao Road

Shanghai 200120

China

tel: +86 21 5239 9929

fax: +86 21 6101 0110

SHENZHEN, CHINA

Cee-Bo Global IP Management

Services (Shenzhen) Limited*

13/F, Tower 3, Kerry Plaza

No. 1 Zhong Xin Si Road

Futian District

Shenzhen 518048

China

tel: +86 755 3304 3238

fax: +86 755 3304 3377

PARIS, FRANCE


SAS

Immeuble Ampère

8, rue Eugène et Armand

Peugeot

92 500 – Rueil Malmaison

France

tel: +33 (0) 1 41 29 36 36

fax: +33 (0) 1 41 29 36 37

FRANKFURT, GERMANY

CPA Global Patent Research

(Europe) GmbH

Max-Planck-Str. 6

63128 Dietzenbach

Germany

tel: +49 (0) 6074 919 4579

fax: +49 (0) 6074 914 0782

MUNICH, GERMANY

CPA Global Deutschland GmbH

St.-Martin-Strasse 60

81541 Munich

Germany

tel: +49 (0) 89 4567850

fax: +49 (0) 89 45678555

* CPA Global Group company



GURGAON, INDIA

Landon IP India Private Limited*

First Floor, Spaze Platinum Tower,

Sohna Road, Sector – 47,

Gurgaon - 122001,

Haryana,

India

tel: +91 124 6160900

NOIDA, INDIA

CPA Global Support Services

India Private Limited

GF, Tower-B, Tech Boulevard

Plot No. 6, Sector – 127

Noida-201 301 (UP)

India

tel: +91 120 406 7000

fax: +91 120 406 7010

TOKYO, JAPAN

NGB Corporation

(Representative)

Toranomon East Bldg,

7-13 Nishi-Shimbashi

1-chome, Minato-ku,

Tokyo, 105-8408

Japan

tel: +81 (3) 6203 9111

fax: +81 (3) 6203 9487

Landon IP G.K.*

Shinagawa Canal Building 5F

2-12-33 Konan Minato-Ku

Tokyo, 108-0075

Japan

tel: +81 (3) 4520 5545

fax: +81 (3) 4520 5546

SEOUL, SOUTH KOREA

CPA Global Korea Limited

Liability Company

41F, Gangnam Finance Center

152 Teheran-ro

Gangnam-gu

Seoul, 06236

South Korea

tel: +82 2 2008 4620

fax: +82 2 2008 4555

LINKÖPING, SWEDEN

CPA Global (Ipendo Systems) AB

Research & Development Centre

Nygatan 18

582 19 Linköping

Sweden

tel: +46 13 10 48 00

fax: +46 13 10 38 01

MALMÖ, SWEDEN

CPA Global (Ipendo) AB

Nordenskiöldsgatan 8

SE-211 19 Malmö

Sweden

tel: +46 40 12 05 40

Fax: +46 40 12 05 42

STOCKHOLM, SWEDEN

CPA Global (Patrafee) AB

Box 10145

SE-100 55 Stockholm

Sweden

Visitors: Linnégatan 89E

tel: +46 (0) 8 566 444 00

fax: +46 (0) 8 720 51 72

TAIPEI, TAIWAN

CPA Global IP Management

Consulting (Taiwan) Co. Ltd

Level 37, Taipei 101 Tower

No. 7, Section 5, Xinyi Road

Taipei 110

Taiwan

tel: +886 2 8729 9622

fax: +886 2 8758 2999

LONDON, UNITED KINGDOM

CPA Global Management

Services Ltd

CPA Global Legal Support

Services UK Limited


(UK) Limited

CPA Global Renewals (UK)

Limited

CPA Global Watching Services

CPA Global (Landon IP) Limited

1st Floor

55 King William St

London

EC4R 9AD

United Kingdom

tel: +44 (0) 207 549 0679

fax: +44 (0) 207 549 0671

OUR OFFICES




ALEXANDRIA, UNITED STATES

CPA Global North America LLC

CPA Global Services US Inc

CPA Global (Landon IP), Inc.

CPA Global Support Services LLC

2318 Mill Road

12th Floor

Alexandria, VA 22314

USA

tel: +1 (703) 739 2234

tel: +1 (703) 838 7683

fax: +1 (703) 739 2815

AUSTIN, UNITED STATES

Innography, Inc.*

3900 N. Capital of Texas Hwy.

Suite 175

Austin, TX 78746

USA

tel: +1 (512) 306 8688

BOISE, UNITED STATES


CPA Global (FTF), Inc.

250 South 5th Street

Suite 500

Boise, ID 83702

USA

Tel: +1 (208) 854 7250

HOUSTON, UNITED STATES


24900 Pitkin Road

Suite 110

Spring, TX 77386

USA

tel: +1 (281) 383-9509

fax: +1 (281) 972-2016

MINNEAPOLIS, UNITED STATES

CPA Global Support Services LLC

CPA Global (FIP) LLC

900 2nd Ave S

Suite 600

Minneapolis, MN 55402

USA

tel: +1 (612) 236 9990

fax: +1 (612) 677 3572

SAN MATEO, UNITED STATES


CPA Global (FTF), Inc.

1875 S. Grant Street

Suite 650

San Mateo, CA 94402

USA

tel: +1 (650) 585-6522

fax: +1 (650) 638 0144

SOUTHFIELD, UNITED STATES

CPA Global (Landon IP), Inc.

26877 Northwestern Highway

Suite 111

Southfield, MI 48033

USA

tel: +1 (703) 486 1150

fax: +1 (703) 892 4510

OUR OFFICES



Documents

2016 ANNUAL REVIEW - CPA Global · About CPA Global 03 usness Strategy Reew Smon ebster CEO 06 Maor Mlestones 13 oard of Drectors Management Team 18 Corporate Socal Responsblty 27