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2015/16
Student Accommodation
Tenants Guide
Welcome to your new home! Living away from home for the first time can be a stressful and daunting
time and sometimes it’s not always obvious what needs to be done to keep things working properly at
home – Mum and Dad may have been doing this for you until now!
If you can’t find the information you need in here, simply contact your Senior Resident or Accommoda-
tion Officer who will be happy to help.
Keep this guide handy for future reference.
Some useful contact information for you, store these numbers in your phone so you have them handy
in case of emergency:
Accommodation Office Allermuir House, Slateford Road
Accommodation Officer Details of your Accommodation Officer will be displayed on
your notice board in your flat.
Senior Residents Details of your Senior Residents will be displayed on your no-
tice board in your flat.
Security 0131 455 6119 (0131 455 4444 in extreme emergencies)
Property & Facilities Helpdesk 0131 455 5000
Finance Edyta Hoszko 0131 455 6197
Keycom Helpdesk Internet problems 0300 103 0000
Section 1 – Fire Safety
Fire Safety
False Fire activations
Evacuations
Fire blanket
Fire Doors
Fire extinguisher
Smoke/Heat Detector heads
Section 2 - General
Internet
Bicycle Storage
Car Parking
Flat Inspections
Inventory
Heating
Water (Boost)
Electricity
Keys
TV Licence
Stairwells and External Grounds
Helpdesk
References
Section 3 – Cleaning and Rubbish
Cleaning
Rubbish Disposal
Recycling
Contents
Section 4 – The flat and con-
tents
General:
Intercom
Extractor Fans
Windows
Pest Prevention
Posters
Laundry Room
Kitchen:
Fridge/freezer
Hob/oven
Toaster
Kettle
Microwave
Shower Room
Shower
Toilet
Section 5 - Miscellaneous
Local Information
Schedule of charges
Section 1 – Fire Safety
Fire Safety
Fires start in University accommodation mainly due to the following:
Smoking in the flats
Overheated cooking fat
Cooking when under the influence of alcohol
Candles and naked flames
Faulty electrical equipment
Fairy lights and incense sticks
Never leave cooking unattended and avoid cooking if you have been drinking alcohol. Almost all of our
fires have been caused by cooking under the influence of alcohol.
Fire needs fuel to grow; you can help prevent fire by the following:
Keeping your flat clean – build-up of rubbish is fuel for a fire
Don’t put up posters – This is against your tenancy but they also catch fire quickly and help fire to
spread
Don’t bring your own upholstered furniture to the flat – this may not meet fire regulations and can
help fires to spread
Don’t store flammable materials next to the cooker
Don’t place your toaster directly under a kitchen unit
False Fire activations
You can prevent false activations of the fire alarm by following these simple steps:
Do NOT smoke in the flats – if you are caught smoking in your flat – even out of the window –
you will be issued with an instant £50 fine and face disciplinary action.
Keep your kitchen door closed when cooking – use the extractor fan and open a window to venti-
late the room. Wedging the kitchen door open allows cooking fumes into the hall where the
smoke detector there will activate the alarm.
Keep the shower room door closed after a shower to prevent steam from activating the alarm.
Don’t spray aerosols directly underneath the smoke/heat detectors.
Don’t use hair straighteners, hair dryers, irons and other heat producing items directly under the
detector heads.
Use a heat protective mat with your straighteners and don’t leave straighteners etc on the floor
Do not tamper or cover the detector heads
Do not set off the fire extinguisher unless in an emergency as the powder inside will activate the
fire alarm system.
Persistent false activations of the fire alarm system will result in disciplinary action and anyone
found maliciously activating the fire alarm will be subject to heavy fines, eviction and a possible
criminal record.
Evacuations Upon hearing the fire alarm, you MUST evacuate immediately and go to the assembly point as directed -
even if you suspect that it is a false alarm. The evacuation procedure can be seen in full on the notices on
the back of your bedroom door. The Fire Brigade will attend all activations of the alarm system and will
check to see if all students have evacuated. A report of any
non-evacuated students will be supplied to the Accommodation
Office and those students not evacuating will be subject to an
instant £50 fine and further disciplinary action.
Remember to take your key fob with you when evacuating so
you can get into the building when the Fire Brigade gives the all
clear. If you can’t locate your fob quickly, Security can give you
access, the most important thing is that you evacuate.
It is your safety at risk if you do not evacuate during a fire alarm – it’s just not worth the risk.
Fire blanket
The fire blanket is located in the kitchen and will be attached to the wall near the door, full instructions for
use can be found on the casing of the blanket. You should read this carefully so you know how to use it in
the event of a fire.
The fire blanket should be used to smother a small fire in your kitchen – most commonly
when a pan of food on the hob is left unattended and catches fire. Hold the fire blanket
with your hands protected and place over the fire to extinguish the flame. If you ever
have to use the fire blanket, it will need to be replaced so contact your Accommodation
Officer for a replacement – they may carry out an investigation to assess any future fire
risk and a Fire Officer may also visit you in your flat.
Fire Doors Any door in your flat with a self-closing mechanism is a fire door which is there to protect you in the event
of a fire. The main flat door provides 1 hour of protection while the internal doors provided half an hour of
protection. You must keep these doors closed at all times and do not disconnect the door closers or
wedge the doors open. Doing so is classed as tampering with the fire safety equipment and will result in
an instant £50 fine and disciplinary action being taken.
When cooking, please keep your kitchen door closed as the cooking fumes can set off the fire system via
the detector head in the hall. Please use the extractor fan and open a window to ventilate the room.
Fire extinguisher Your flat is fitted with a dry powder fire extinguisher to be used in
emergencies only. This should be used only if there is a fire
blocking your exit from the flat.
To use the extinguisher, break off the plastic tag and remove the met-
al pin. Aim the extinguisher at the base of the fire and depress the
handle to expel the powder. Aim to fully cover and extinguish the
flame. Your extinguisher will require a replacement if it is used.
Please contact your Accommodation Officer for a replacement. An
investigation may be carried out and a Fire Officer may visit you in
your flat.
Your extinguisher is also fitted with a safety alarm intended to deter
unauthorised use. If this is detached, an alarm will sound and you will
need to contact Security or a member of staff to silence and reset the
alarm.
If you observe all the fire safety advice and are careful when cooking,
you should never need to use the fire extinguisher or fire blanket.
It is far more common in the accommodation for an unruly party goer to set off the extinguisher as a joke.
This is a serious offence and you as the tenant will be liable for any damage or cost this results in if the cul-
prit cannot be identified. Even if the culprit is identified, you may still be liable for costs or disciplinary ac-
tion.
You may be subject to disciplinary action and will be fined for the replacement of the fire extinguisher. Be
sure you know exactly who has been invited into your flat and keep the
front door locked to prevent anyone coming in and setting off the extin-
guisher – this may seem over cautious but it has happened in the past!
Smoke/Heat Detector heads
These are located on the ceiling in all rooms in the flat (except the
shower room and toilets). They are installed for early detection of a fire
and are there for your safety. Do not cover or tamper with the detector
heads as this renders them ineffective in the event of a fire. Tampering
with the detector heads may also set off the fire alarm system which will
identify exactly which detector head has been covered. You will face
disciplinary action and an instant £50 fine if you are found to have tam-
pered with the detector heads or any other fire safety equipment.
Smoking
All flats, the stairwells, communal areas and the external courtyard are strictly non smoking. Please refrain
from smoking in these areas and exit the development completely if you wish to smoke. This includes the
use of e cigarettes.
Fire extinguisher located in your
kitchen. Do not misuse this
equipment.
Do NOT cover or tamper with
the detector heads
Section 2 - General
Internet
You have up to 25MB wired broadband and Wi-Fi available in your flat. You can purchase higher speeds
from the internet provider (Keycom) if required.
Bicycle Storage
Bicycles can be kept in the bike storage areas located around the site; you will need to provide your own
bicycle chain. Users of the bike store should leave their details with a member of staff at Bainfield recep-
tion. Please do not keep your bicycle in the communal stairwells or in your flat.
Bicycle storage facilities are also available at all campuses. For information on cycling routes to all cam-
puses and facilities available such as bicycle storage, showers and lockers, visit www.napier.ac.uk/
environment.
Pedestrian Gate—Courtyard
There is a gate leading from the courtyard to the side street running adjacent to Slateford Road that you
can use. To exit, press the green button and wait for the gate to open—it’s a bit slow but please be pa-
tient and don’t pull/push the gate as you’ll damage the mechanism. To enter from the street side, present
your fob to the reader and it will open. Again, it’s a bit slow so be patient and don’t force the gate open.
The court yard area has also been designated non smoking. Please refrain from smoking in this area.
Car Parking
There are no parking facilities at Slateford Road. There is
some on street parking on Slateford Road but this may incur
a charge and parking hours are restricted. Ensure you read
the local signage to ensure you are parked legally on the
public roads. Students are encouraged to take advantage of
cycling, walking and public transport routes to all campuses.
There are almost 100 City Car Club vehicles in the city, de-
signed for short-term use. For information on all travel routes
to and from Edinburgh Napier sites visit www.napier.ac.uk/
enviromnemt.
Bed
The operation of the bed is assisted by high pressure gas
struts. These struts are designed as an assistance only in
the opening and closing of the bed top.
The hinge mechanism and struts combine to provide a safe
and easy operation, but are NOT designed to FIX and HOLD
the bed top in the fully open position.
Do not let the bed top fall freely at any point as this may
result in personal injury and damage to the bed itself.
Flat Inspections We carry out monthly inspections throughout your tenancy. You will be notified of the exact dates
nearer the time by email. We check the general repair of the flat and make sure you are keeping the
flat clean and tidy. We will advise the tenants of any concerns we have and action required from
you. If you make an effort to keep the flat clean, report any defects/repairs promptly and abide by
the rules of your tenancy, there should be no problems at the flat inspections.
Inventory You will find an inventory in your flat when you move in. This will list all the fixtures and fittings in
your flat and note any defects in them. Please check this over carefully and note down anything that
may have been missed. You must return this to the Accommodation Office within 2 weeks of moving
in to ensure that you are not charged for anything at the end of your tenancy that wasn’t your fault.
Amendments you make to the inventory may be checked by an Accommodation Officer.
Mail will be delivered direct to your flat. Parcels that are too big for the letter box, or items requiring
a signature, will be taken to the local sorting office if you are out, a card will be left by the postal ser-
vice in your mail box to let you know of the delivery and where you can collect your parcel.
We will not take delivery of parcels/signed for items at reception; it is your responsibility to
arrange delivery of these items at a time when you will be in the flat to accept them.
Heating Heating is centrally controlled by the Accommodation Office. During
the warmer months of the year, the heating system will be closed
down. When heating is on, you can adjust the level of heat output
in your bedroom/flat by adjusting the dial on the radiators. 1 is the
coolest setting and 5 is the highest setting you can use.
Please be considerate of the amount of heat you use. Avoid leaving
your window open and your heating on full. Report any issues with
the heating to the Property and Facilities Helpdesk on 0131 455
5000.
The heating in your flat is non-electric. Do not bring any additional
heaters into the flat as this can affect the heating valve which will
shut down the heating system and also poses a fire risk.
Water
You will have a regular supply of hot water to taps and showers throughout the day. This is controlled
centrally and any queries should be directed to your Accommodation Officer.
The water from the cold taps in the kitchen is safe for drinking. Water from the taps in the bedrooms,
shower rooms and toilets should be used only for bathing/washing.
Electricity
If any electrical appliance stops working, check that all the
switches on your fuse board are set to the “On” position.
The fuse board will be in the hall or kitchen cupboard in
your flat. If any are set to “Off”, simply flip them to the
“On” position. If the appliance still doesn’t work or trips a
fuse on the panel (makes it switch to off), please unplug it
and arrange for it to be replaced accordingly. See individ-
ual item sections for how to replace/repair.
Energy allowance
£155 from each tenants rent goes towards the energy bill for the flat, this is inclusive of electricity and
gas for the heating system. The usage for the flat is worked out per student and any usage over the al-
lowance will be charged to you at the end of your tenancy. For students on an extended 50 week tenan-
cy, £204 from your rent will be allocated as your energy allowance and any usage over this amount will
be charged at lease end. We will take readings at regular intervals and notify you if you have exceeded
your allowance at that time.
We are not able to determine what items or which tenant uses specific units of energy so it is up
to you as a flat to adhere to a fair usage policy within your flat.
Tips to keep energy usage down:
Turn off lights and appliances when not in the room
Don’t leave items on standby – switch them off completely when not in use. Leaving items on
standby can add up to £30 to your electricity costs each year!
When you have the heating on, keep doors and windows closed to retain the heat – closing your
curtains can also help to keep the heat from escaping
If you are feeling cool, put on an extra layer before turning up the heating
Only boil as much water in the kettle as you need
For more energy saving tips, visit www.napier.ac.uk/environment
Fuse board showing all switches in
on position. You can switch these
on if they have tripped and are in
the off position.
Key Fob You will have an electronic fob which will give you access to your block, flat and bedroom. Please keep
this safe and attach to a key ring to help stop you from losing it. NEVER attach anything to your fob that
could identify your address. You will be charged £25 to replace a lost fob. Keep your fob on you at all
times to prevent doors closing and locking behind you.
Office hours lost key fob
If you lose your key fob between 9am and 5pm Monday to Friday, drop into Reception during opening
hours to arrange a replacement key fob. Please note there is a charge for replacement key fobs. We will
deactivate your lost fob so if you find it again, it won’t open any doors.
Out of hours lost key fob
If you lose your key fob after 5pm during the week or any time at the weekend, please contact Security
on 0131 455 6119 for access. Security will give you access to your room but won’t be able to issue you
with a new key fob.
You MUST visit Reception the next working day during opening hours to arrange collection of a replace-
ment key fob.
Charge for lost key fob
A replacement key fob will cost £25. When you are given your key fob you will also receive an invoice
which can be paid using epay or in cash at the Cash Office in Sighthill.
Locked out of your flat
If you lock yourself out of the flat and your key fob is inside, try to get a flatmate to let you back in the flat.
During office hours you can contact the Accommodation Office and out with office hours contact Security
who will give you access. There may be a charge for call outs.
Television Licence You will need a TV licence if you are receiving any live broadcast TV, regardless of how you receive it
(TV, laptop, computer, iPod etc). If you get caught without a TV licence you may incur a large fine from
the licensing agency. Full details can be found at www.tvlicensing.co.uk
Stairwells, Lifts and External Grounds We have an external cleaning company that cleans the stairwells, lifts and external grounds at all devel-
opments each week. You can help by putting all rubbish in the bins provided, please do not leave rub-
bish bags in the stairwells, take them to the bin store and dispose of them correctly. Please make use of
the recycling facilities.
The lifts are serviced regularly. Please don’t overload the lifts when moving in or out of the building.
Don’t wedge the lift doors open as this causes them to break down. The lifts are all covered by CCTV.
During icy and snowy conditions, we will grit certain external areas of the developments, mainly the
pavements, but please take extra care when out during these weather conditions so you don’t fall and
hurt yourself. The University will not be liable for any injury or damage caused due to extreme weather
conditions.
The external courtyard is designated non smoking, please exit the development if you wish to smoke..
The foyer area in Castlelaw House should not be used for parties etc as all residents must be able to
pass freely through the area uninhibited. It is also a designated no alcohol zone.
Property & Facilities Helpdesk
You are responsible for reporting all defects or repairs needed in the flat to the Property & Facilities
Helpdesk (unless otherwise stated). Their number is 0131 455 5000 and their email is mainte-
[email protected]. Please give as much information as possible to ensure a complete repair
can be made.
For emergency out of hours repairs, please contact Security on 0131 455 6119. They can assess the fault
and call out a repair service if it can’t wait until the office re-opens.
If you fail to report a repair and the problem gets worse, you may be liable for the cost of a further repair
that could have been avoided by prompt reporting. Please note that your Accommodation Officer and Sen-
ior Residents will not report repairs on your behalf.
Any damage caused that is not deemed fair wear and tear will be charged to the residents at industry cost.
References Towards the end of your tenancy, you will no doubt start thinking about accommodation for next year and
most private sector landlords will require a landlord reference. We can provide this for you if you complete
our reference authority form which can be found on the Links and Documents page on our website –
www.napier.ac.uk/accommodation.
References are provided at our discretion providing you have met all the tenancy regulations, your rent is
up to date and you have not caused any damage to our flats.
Section 3 – Cleaning/Rubbish
Cleaning You need to keep your bedroom/en suite and your share of the
common areas clean and tidy. We have provided basic cleaning
utensils but you will have to provide cleaning products – sprays,
cloths etc.
We suggest setting up a cleaning rota to ensure everyone takes
their turn cleaning the common areas. Agree this in the early days
of your tenancy to avoid disputes later on.
Any cleaning required at lease end will be charged equally to all flatmates even if they vacate the flat
prior to lease end. Regular cleaning throughout your tenancy will help avoid any charges at lease
end.
We carry out regular flat inspection and if we are concerned by the condition of your flat, we will bring
it to the attention of all flatmates. If the condition does not improve, we will hire professional cleaners
to clean your flat and pass the cost in full plus an admin fee to the tenants.
You can borrow a vacuum cleaner from Reception at Bainfield if you feel the flat needs a bit of a deep
clean. Just pop down during opening hours to sign one out. You’ll need to show your Matriculation
card.
Bins/Rubbish
Separate your waste into the bins within your kitchen (food, glass, packaging and residual). Each bin
will be labelled with the recycling it should contain. You will need to empty all bins regularly and take
bin bags to the communal bins store on Bainfield Drive. Don’t let rubbish build up in the flat as it can
attract insects and rodents and it also makes the flat smell! Don’t leave rubbish lying next to the ex-
ternal bins. The bins near the doors tend to fill up first so if they are full, please check for space in a
bin elsewhere in the bin store.
Recycling
You have various recycling bins and one residual waste bin in your kitchen for sorting recycling. Full
details of what you can recycle are on the sticker on the side of the bin. Please use these bins appro-
priately and dispose of the sorted items in the main recycling bins outside the flat developments regu-
larly.
Don’t put anything other than specified waste into the recycling bins – contaminating these bins with
general waste makes the contents of these bins unrecyclable, the waste will go into landfill and we
may be fined by the Council.
The external bin store is located by the bike sheds in the courtyard area between Castlelaw House
and Allermuir House.
For information on all reuse and recycling facilities, including charity shops and community collection
points, within The City of Edinburgh Council area visit www.edinburgh.gov.uk/waste.
Section 4 – The Flat and contents
GENERAL
Intercom (Door entry system) Your flat has a secure entry system in place where your guests and visitors will have to buzz your flat
to be let in. You can then open the main block door for them from your flat – just press the top button
on the intercom with the key symbol. Any faults with the intercom system should be reported directly
to the Property & Facilities Helpdesk for repair.
Lighting The lights in the hall and living areas have presence detection and will switch off if there is no sensed
movement after a pre-determined time. You should be able to switch the lights on and off manually
however. If a light stops working in any room in your flat, please check the fuse board as per the elec-
tricity section. If the lights are still not working, please report this to the property & Facilities helpdesk
on 0131 455 5000 for repair.
Extractor Fans
These are located in the en suite shower rooms and kitchens.
The fans in the en suite shower room should come on automatically with the main light and should not
be turned off at the mains. They are there to help clear the rooms of any steam and prevent mould
formations. If they don’t turn on please report to the Property & Facilities Helpdesk immediately for
repair.
The kitchen extractor fan must be used when cooking to prevent accidental activation of the fire alarm
system. If the extractor fan is not working and you have checked all the electrical switches are on,
please report the fault immediately to the Property & Facilities Helpdesk for repair.
Windows
All windows are fitted with restrictors for your safety and to prevent any damage being caused by the
windows being open and caught by the wind. Please do not remove the restrictors or open the win-
dows further than the restrictor allows – any damage caused from this will be charged to you.
Keep your windows closed if you are going out, especially if you are on the ground floor to prevent an-
yone gaining entry to your flat. Don’t leave any valuables near an open window as opportune thieves
may be operating near your flat.
You should open your window regularly however to fully ventilate your room. You should also mop up
any excess condensation that forms. Doing this should prevent any mould forming on the window. If
you do get any build-up of mould along the window frame, it is your responsibility to clean it up. Use
an anti mould spray and follow the manufacturer’s guidelines. Failure to keep your windows clean can
cause damage to the woodwork for which you will be charged for the repair.
If your room is too hot, turn down the heating as a means of cooling before opening a window.
Flooring
Your flat is fitted throughout with a vinyl covering. This should be swept regularly to remove any dust/
debris and cleaned with a mop using a dilute solution made of water and washing up liquid (eg Fairy
Liquid). Do not use bleach or “Flash” floor cleaner or anything containing pine oil.
Pest Prevention You can play an important part in pest prevention. Mice have a very strong sense of smell and will be
attracted by food left lying around. Keep your kitchens clean and remove any food debris from the
floors and worktops regularly. Keep all leftover food in sealed containers.
If you see any mice or droppings, please report this immediately to the Property & Facilities Helpdesk
who will send an expert to investigate. You may be charged for the call out if your flat isn’t clean or if
there are lots of food stuffs lying around to entice the mice.
Posters Pin boards are supplied in the kitchens and bedrooms for you to put up posters, photos, pictures etc.
You are not permitted to put up posters/items on the walls or woodwork using blu-tac, drawing pins,
sellotape or any other form of fixings as this can damage the paint work. You will face an instant fine if
we find anything attached to the walls/ceilings in the flat and you will be liable for the cost of any redec-
oration required at the end of your lease.
Laundry
The Laundry room is located on the ground floor of Castlelaw House.
You can load a pre-paid card with credits; this machine is located in the laundry room and full instruc-
tions will be displayed. The cost of a wash and dry cycle will be displayed on the machines.
KITCHENS
Fridge/Freezers These should be cleaned out regularly, wipe the inside base of the fridge with a soft cloth and kitchen
spray. Clean the salad drawers and shelves with hot soapy water.
For hygiene reasons, you should keep cooked and raw food separate and keep raw meat at the bot-
tom of the fridge so their juices don’t drip on to other things and contaminate them.
If your fridge seems too warm, adjust the temperature dial and leave for a few hours to see if the tem-
perature changes. Check that the freezer compartment is defrosted as this can affect the operation of
the fridge and freezer. Defrost regularly if your freezer forms large layers of ice.
If the temperature is still too high, please report to the Property & Facilities Helpdesk.
Hob/Oven You need to switch the oven on at the wall prior to use. If there is no
heat or the cooker isn’t working, please report immediately to the Proper-
ty & Facilities Helpdesk.
You will need to use the extractor hood if your cooker has one or the
extractor fan in your kitchen when using the oven/hob. This will help
reduce cooking fumes and reduce the chance of false fire alarm activa-
tions.
To operate the hob, you will need to press the hob angel, located at the
side of the hob. It will have a blue light on when power is de-activated;
this light will go off when power is directed to the hob.
Power to the hob is active for 15 minutes. If you wish to cook for longer
than this, you will need to press the re set button again after 15 minutes
(it will flash when you need to press it again). This is a safety design to prevent accidental fires when
people put food on to cook, leave the room and forget about their cooking – it does happen!
To operate the lower oven, you will need to press the timer switch (middle button) firmly. Again, this is
a safety feature designed to prevent accidentally turning on.
Keeping your cooker clean:
Hob - Use a soft cloth and an appropriate heavy duty clean-
er (for example Mr Muscle or Cif) to remove dirt (be careful
not to damage the surface of the hob). Wipe the hob down
after each use.
Oven - Invest in a good quality oven cleaner, for example
“Mr Muscle” or “Oven Pride”. Follow the manufacturer’s
instructions for correct usage.
Safety: Make sure all dials are switched off after use and get into the habit of switching the oven off
at the wall when not in use.
Cooking under the influence of alcohol is very dangerous – please be very careful when prepar-
ing food, especially after a night out.
Kettle
Only put water in the kettle and ensure the elements are always immersed. Never let the kettle boil dry. If
the kettle is not working and you have checked that all the fuses are in the on position as per the Electrici-
ty section, take the kettle to your Senior Resident who will replace it for you.
Only boil as much water as required to help conserve energy.
Microwave This should be cleaned after every use. The plate can be washed in hot soapy water and the surfaces of
the microwave can be wiped down both inside and out using a kitchen spray and soft cloth.
Do not put anything metallic into the microwave.
If the microwave is not working, after checking the fuse board to ensure everything is switched on, please
contact your Senior Resident who can replace the microwave for you.
Toaster Toasters must have a power supply to work. Please ensure the toaster is plugged in and switched on at
the wall socket. Insert bread/food item into slot and press lever at side to depress food. Food will auto-
matically pop up when ready. You can adjust the cooking time using the dial on the side of the toaster.
Do not keep your toaster directly under the kitchen units as this poses a fire risk.
If the toaster is not working, check it is plugged in and the socket is switched on; check the fuse board to
see that all switches are on. If it is still not working please take the toaster to your Senior Resident who
will replace it for you.
Unplug the toaster before cleaning. Empty the crumb tray under the toaster regularly. Wipe down the
outside of the toaster if required with a damp cloth. NEVER insert anything metallic into the toaster.
SHOWER ROOMS
Toilets Use the toilet brush we have provided and a suitable toilet cleaner that you will need to supply to keep
the toilet clean after use. Wipe the seat regularly with an anti-viral spray and soft cloth.
It’s OK to flush toilet paper down the toilet; all other items should be disposed of with household waste
to prevent blockages.
If your toilet stops flushing, overflows or leaks, please report immediately to Property & Facilities
Helpdesk.
Shower
To use the shower, just turn the dial on the left hand side of the bar to operate. To adjust the tempera-
ture of the shower, turn the dial on the right as required. To go above a certain temperature, you will
need to press the button while you turn the dial – this is a safety feature to ensure you don’t scald your-
self.
You will need to ensure that all hair is removed from the drain
to prevent the shower tray from blocking and flooding the
room. You can do this by carefully removing the silver drain
cover and removing any debris.
To prevent build up of limescale, mould and mildew, do not allow water to dry on the glass or frames of
the shower unit. After showering, rinse with water, remove water droplets with a squeegee and wipe
frame with a soft cloth.
Every week , wash the shower unit with a mild soap/detergent solution (with a pH of 4-8). Rinse with
water, dry with a squeegee and wipe down with a soft cloth. Under no circumstances should you use
an abrasive, caustic or scouring product. Don’t use spray and leave type products. Non compliance
with these instructions could damage the shower unit and will be costly to repair/replace, the cost of
which will be passed onto you.
Use a shower or bath mat to help prevent the floor from getting soaked and mop up any excess water
from the en suite shower room floor to prevent any slip hazards and water damage to the floor boards
or your belongings.
Please consider the amount of water you use, in particular hot water, as energy is used to heat it. For
suggestions on how to use less, visit www.napier.ac.uk/environment.
The shower door is on a sliding mechanism, don’t push or pull it to open as this will damage the door,
the cost of repair will be passed on to you in full.
Sink Clean regularly and ensure that any hair/debris is removed from the plug hole regularly.
Shaver Unit
Only plug in shavers and electric toothbrushes into the socket. Do not get the socket wet.
Section 5 - Miscellaneous Schedule of Charges Please refer to this list of charges for any damages/redecoration or cleaning required at your lease end that are
not classed as fair wear and tear. Be aware that you and your flatmates will be charged an equal portion for
communal areas and the whole cost for damage/cleaning/redecoration costs for your own bedroom – this ap-
plies even if you move out before the official lease end date.
A £10 admin fee per tenant will also be applied in addition to the prices below on ALL cleaning, maintenance and re-
placement for missing or damaged inventory items.
Lost Keys and Locks
Fire Safety
Tenancy End, Transfers, Terminations & Cleaning
Lost key or key fob replacement £25
Non return of key or key fob at end of tenancy £100- £50 (Fob)
Lost car parking key/bike shed key £25
Non return of car parking key/bike shed key end of tenancy £40
Non-evacuation during a fire alarm £50
Tampering with fire equipment (e.g. covering or removing detec-
tor head; disconnecting door closers)
£50 each offence
Fire extinguisher replacement £50
Malicious activation of fire alarm and forcing other students to
evacuate (including tampering with break glass points)
£150
Smoking, or permitting guest to smoke, in flat or within building £50 each offence
Presence of fairy lights, candles or other fire hazards £50 each offence
Transfer of tenancy £30 per tenant
Early termination of tenancy (subject to approval) 28 days rent + £50 administration charge
Disposal of items of furniture £80 per item
Disposal of rubbish &/or bedding £20 per bag (black refuse bag)
Missing inventory items e.g. PC/modem cables, bins, chairs, hoo-
vers, dustpans, ironing boards etc
Up to commercial cost
Cleaning – end of tenancy:
Bedroom – graded B – room/items not fully cleaned
Bedroom – graded C – no significant cleaning effort made
Communal areas – graded B - room/items not fully cleaned
Communal areas – graded C - no significant cleaning effort made
£20 per room
£30 per room
£20 per person
£30 per person
‘Sparkle’ clean bedroom (early termination only)
(Including basin clean, vacuuming, dusting, cleaning surfaces etc)
£10
Cleaning – mid-term
Including excessive soiling of carpets/chairs, graffiti etc
Up to commercial cost
Cleaning of curtains, carpets etc. Up to commercial cost
Damage – Prices below are indicative and in all cases are subject to change in line with industry costs or price decreas-
es/increases, a £10 admin charge per tenant is also applicable. Where costs are higher than stated below, invoices/
receipts can be provided.
Solid door replacement (front door, bedroom, kitchen, toilet
doors)
£550
Non fire door replacement (shower room/toilet) £275
Wardrobe door replacement (swing doors Slateford Road) £180
Wardrobe door replacement (large on runners, Riego St) £180
Kitchen cabinet doors/drawers replacement £60
Door handle replacements £60 plus VAT or industry cost
Door closer replacements £180 plus VAT (Perko closer)
Carpet replacement Hall - £550
Lounge - £450
Bedroom - £400
Vinyl replacement (Bainfield/Slateford Road)
All other sites at industry cost
Hall £1000
Lounge £600
Bedroom £380
Shower room £100
Painting of rooms Hall - £420
Kitchen/lounge - £360
Bedroom – £240
Shower room - £84
Painting walls (£20-£100)
Silicone Replacement (shower tray/pod) £52
Small holes (approx fist sized) in walls requiring filling and re-
painting
£80—£150
Large holes in walls requiring plaster board and repainting £200—£300
Replacement sofa Site specific approx £240 - £550
Re-upholster sofa Site Specific approx £150 - £270
Replacement bar stool £80
Dining Table £120
Coffee Table £100
Other damage to flat and contents At industry cost
Other Breaches in the Code of Conduct
Miscellaneous
All of the above matters which also constitute a breach of the terms of your Tenancy may also result in additional dis-
ciplinary action.
If you receive a fine or charge throughout the year, it will be applied to your rent account and you will need to
pay it either online at www.napier.ac.uk/epay or in cash at the Sighthill cash office. Please make sure you
keep your receipt for any payment.
Posters on walls £25 each offence
Any action in direct breach of the terms of the Tenancy and Code
of Conduct, including noise complaints, continuing to play loud
music after requests to stop, unruly behaviour, anti-social behav-
iour including throwing items from windows, behaviour likely to
cause injury and disrespectful actions towards staff students or
Discretionary Fines
£20 – £150
Accommodation Officer flat check re-visit £15 per student
Call out charge (Locked out, reporting faults that are incorrect etc., £20
Local Information
ATMs are available 24 hours per day, 7 days per week.
Doctor Bruntsfield Medical Practice, Forbes Road 0131 228 6081
Leven Health Centre, 10 Ponton Street 0131 536 9700
Polwarth Practice, 75 Polwarth Gardens 0131 229 5914
Marchmont Medical Practice, Warrender
Park Terrace
0131 229 6314
Dentist (Emergency) The Polwarth Group, 33 Polwarth Gardens 0131 229 8143
E Braddock, 70 Marchmont Road 0131 447 2174
Accident & Emergency
Hospital Services
Royal Infirmary of Edinburgh, 51 Little
France Crescent, Edinburgh, Midlothian,
EH16 4SA
0131 536 1000
Ambulance, Fire Brigade,
Police
Dial 999 (Emergency)
TSB 26 West Maitland Street (ATM) 0131 225 8121
Bank of Scotland 48 Earl Grey Street, Tollcross (ATM) 0131 229 6999
Royal Bank 26 Home Street, Tollcross (ATM) 0131 556 8555
Lloyds Bank 165 Lothian road (ATM) 0845 300 0000
Barclays 1 St Andrews Square (ATM) 0845 600 0180
Church of Scotland Barclay Church, Bruntsfield 0131 229 6810
Roman Catholic Church Sacred Heart, Lauriston Street 0131 229 9821
Methodist Central Hall, West Tollcross 0131 229 7937
Jehovah’s Witness Kingdom Hall, Pennywell Road 0131 343 3005
Mosque Central Mosque, 50 Potterrow 0131 667 0140
Public Swimming Dalry Swim Centre, 25 – 29 Caledonian Crescent 0131 313 3964
Aerobics/Gym [EN]GAGE Sport Centre, Sighthill Campus 0131 455 4437
Pulse Centre, Commonwealth Pool 0131 667 7211
Virgin Active, Fountainpark Complex 0131 516 7308
Pure Gym, Exchange Place (24 hrs) 08450 773257
Tesco Supermarket Earl Grey Street, Tollcross 0131 221 0650
78 Haymarket Terrace 0845 671 9578
Fountainbridge (next to Cargo pub) 0845 674 6444
Scotmid Co-operative Earl Grey Street
Sainsbury’s Supermarket Dundee Street, Next to Bainfield
Pharmacy Dundee Street
Post Office 181 Dundee Street 0845 722 3344
Taxi Service City Radio Taxis City Cabs
0131 229 2468 131 228 1211
Information Centre (bus & Train Timetables)
2 Cockburn Street 0870 608 2608
Bus Information Lothian Buses 0131 555 6363
National Rail Information
Line
Scotrail Information Line 0845 748 4950
Flight Information Edinburgh Airport 0870 040 0007
Edinburgh Napier University
Student Accommodation
Property & Facilities
Sighthill Campus
Sighthill Court
Edinburgh
EH11 4BN
Tel: 0131 455 3713
Fax: 0131 455 3739
Email: [email protected]
Facebook: EdinburghNapierUniversity
