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Effective January 1, 2015
RESIDENT
HANDBOOK
225 North Washington Street
Bloomington, IN 47408
(812) 330-1411
Welcome
Please review this Resident Handbook for answers to
your basic questions and concerns; it is part of your
Lease. If you have any questions or concerns during
your residency, please contact us at:
CS PROPERTY MANAGEMENT
225 North Washington Street
Bloomington, IN 47408
PHONE:
(812) 330-1411
FAX:
(812) 332-2802
WEBSITE:
www.cspropertymanagement.com
You can rest assured that you have selected an
apartment community you’ll be proud to call home.
CS Property Management
GUIDE TO CS WEBSITE
We invite you to take advantage of the many
features on our website:
www.cspropertymanagement.com.
Once you have gained access to the website, you can:
• Use your credit card or checking account
to pay rent
• Submit routine (non-emergency)
maintenance requests
• Find information on your apartment complex
such as bus routes, laundry facilities, and parking,
as well as information on other CS locations
• Request more rent envelopes
• Contact the office to update your file
• Advertise your apartment to sublet it
• Download important forms
25
24
UTILITIES
The ELECTRIC SERVICE must be in
your name during the entire term of
your Lease. Call Duke at
1-800-521-2232 or go online to
www.duke-energy.com. You must
provide proof of service to receive
your keys when you move in.
For CABLE SERVICE, VOIP and
BROADBAND internet service, visit
www.comcast.com or call
(866) 886-6838.
For GAS SERVICE contact
Vectren at (800) 227-1376
or visit them online at
www.vectrenenergy.com. This
service applies to Washington
Crossing and House residents only.
TABLE OF CONTENTS
Absence from Apartment 2
Apartment Entry 3
Bus Information 4
Fire Safety 5
Guests and Roommates 6
Late Charges 7
Laundry 8
Maintenance ABCs 9-12
Moving In 13
Moving Out 14
Noise Policy 15
Parking and Bicycles 16
Parkview Intercom Entry 17
Patio Rules 6
Pet Policy 18
Phone Numbers 19
Poolside Intercom Entry 17
Poolside Garage 20
Referral Bonus 7
Rent Payments 7
Safety Tips 21
Severe Weather 22
Subleasing Policy 23
Utilities 24
Website Guide 25
2
ABSENCE FROM APARTMENT
If you are planning to be away from your apartment for
an extended period of time (spring break, summer, etc.),
please call to alert the office and practice the following
safety precautions and energy conservation tips:
• Before you leave, turn off and unplug any device that
doesn't need to stay on. Many items like microwaves,
computers and especially televisions draw power
even when they're not in use.
• Take out the trash.
• DO NOT unplug the stove or refrigerator.
• Keep the heat at 58 degrees or above in cold
weather.
• Make sure your windows and doors are locked.
• Use a timer on an indoor light to give your apartment
that lived-in look while you're away. Look for a timer
that can be set to a random pattern.
• Stop by the post office and fill out a “Hold Delivery”
form for your mail and/or newspapers.
• Leave your apartment presentable in case there are
any leasing appointments during your absence.
23
SUBLEASING POLICY
• Residents must give written notice of intent to sublease
• Subleasing is the sole responsibility of the Resident and in
no way reduces the responsibility of the Resident to CS. If
Sublet fails to fulfill his/her agreement, the Resident is still
responsible to fulfill the terms of the Lease; as such the
Resident guarantees the Sublet’s performance.
• Resident is responsible to find a Sublet and to show the
apartment. If Resident requires CS to show the
apartment, there will be a $25 showing charge for each
appointment shown. This amount is payable in advance
of the showing.
• CS recommends advertising as soon as you know you
wish to sublease. The Resident is responsible to choose an
appropriate Sublet and CS is not responsible for Resident’s
choice.
• There is a $25 nonrefundable application fee, a $100
nonrefundable fee to execute the Sublease Agreement
and an additional $200 security deposit required.
• Signing a Sublease Agreement is by appointment only
and both the Sublet and the Resident are required to sign
the documents. Executing the Agreement may take up
to three business days to process. Call our office at 330-
1411 to make your appointment in advance of the day
you wish to begin subletting.
• The Sublet will come to the CS office on the move-in date
to complete the paperwork. If the move-in date is on the
weekend, then the next business day.
• The security deposits will be returned within 45 days of the
Lease end.
22
SEVERE WEATHER In order to forewarn you of natural disasters, the
Outdoor Warning Siren will emit a STEADY WAIL in case
of a tornado and a FAST SIREN in case of an unusual
emergency.
In case of a tornado, do not use elevators and stay
away from windows. It is wise to seek shelter in a
basement, hallway, bathroom or by a doorframe.
In case of heavy ice and snow, use extreme caution
along balconies, sidewalks and in parking lots. Always
use handrails when going up and down stairs. All
walkways, stairs and parking lots are plowed and
shoveled as quickly as possible and salt and sand is
used to help maintain traction. Our staff cannot be
everywhere at once so your patience is requested
during these times.
In case of a power outage, call Duke at (800) 343-3525.
Our office cannot report power outages due to Duke’s
automated system.
Get weather alert texts at www.co.monroe.in.us;
Monroe County Alert Notification.
3
APARTMENT ENTRY
Management reserves the right to access the
apartment during reasonable hours for the following
purposes:
• Inspecting and/or protecting
the apartment.
• Showing the apartment to
prospective buyers or renters.
• Making repairs, additions, or
alterations deemed necessary.
• In case of emergency, without
notice, to protect and/or repair
the property at all hours.
We make every effort to give advance notice by
phone, email or text before all apartment showings.
Be sure our office has your updated cell phone and
email address and check your phone and email
regularly.
Apartments are shown until they are leased. Keeping
your apartment neat helps lease it faster and leads to
fewer showings. We appreciate your cooperation!
BUS INFORMATION 4
Avoid the hassle of parking and high gas prices,
ride the bus!
• Bloomington Transit has stops near all CS
Property apartments
• Show your IU Campus Access Card and ride any
Bloomington Transit bus for free
• Regular fare is $1 and monthly passes are only
$30 for non-IU students
• Go to www.bloomingtontransit.com to look up
routes, stops and schedules
• Fare-free for IU students
• Night Owl service from 10 PM to 3 AM on
weekends on the A, 6 and 9 routes
• Go to www.iubus.indiana.edu for routes, stops
and schedules
21
BE SAFE and SECURE
COMMON SENSE PRACTICES
• Keep your apartment and car locked at all times, even
when you are at home. Be sure to lock the windows as
well as any doors.
• Make use of the peephole and/or chain lock. If you do
not have one, call the office and we will happily install
these safety measures for you.
• Do not answer the door to someone you do not know.
• Do not let people into locked buildings such as Parkview
and Poolside who you do not know.
• Do not keep your valuables in plain sight inside your
apartment, car or Parkview/Poolside storage locker.
• When having packages delivered, have them held at the
Post Office, UPS or FedEx or require a signature. Packages
unattended in the lobby are appealing to thieves.
• Always notify the police of any suspicious activity.
• Get Renter’s Insurance. CS
Property’s insurance doesn’t
cover the cost of damage to
or theft of your personal
items.
• CS Property Management is
not responsible for the
actions of others nor do they
promise security.
20
POOLSIDE PARKING GARAGE
• Garage rent is $30 per month and is due with the
apartment rent on the first of each month.
• Your parking spot number assignment is noted on the
first page of your Lease. Please refer to the garage
diagram to locate your assigned parking spot.
• Residents shall park only in their spot. If another vehicle is
parked in your assigned spot, please call the office. Do
not park in someone else’s spot.
• To open the garage door, place the garage key into the
post across from the garage entrance and turn the key to
the left.
• Only ONE car can pass through the garage entry at a
time; do not drive in tandem or the car following will be
damaged. Use caution and low speed.
• Residents are not permitted to perform maintenance
(such as oil change) in the garage area. Do not let your car idle in the garage.
• Your key and parking spot are for your use only and not
for visitors. One vehicle maximum per spot.
5
FIRE SAFETY
You should plan evacuation routes for your apartment and
building before an emergency happens.
SHOULD A FIRE OCCUR
• Call the fire department at 911. If possible, notify the
office too.
• If the building is on fire, get out of the apartment and stay
out! If you are behind a closed door, feel it with your
hand before opening it. If the door is hot, look for another
possible exit out of the room. If you are passing through a
smoky area, stay low so that your head is beneath the
smoke. If your clothes catch on fire, STOP, gently DROP to
the ground, cover your face and ROLL to smother the
flames. Leave your possessions behind, and never go
back into a burning building for any reason. Do not use
the elevator; take the stairs.
• If you started a kitchen fire, smother the fire using a pan
lid and turn off the burner. Never use water to fight a
grease fire, it will make matters worse; use baking soda or
your fire extinguisher instead.
FIRE EXTINGUISHER
• Inspect your fire extinguisher monthly to
ensure the pressure is at the recommended
level; the gauge should be in the green zone.
• To use, remember PASS: Pull the pin, Aim low,
Squeeze the level slowly and evenly and
Sweep the nozzle from side to side.
• If the extinguisher has been damaged or
discharged, contact the office immediately.
6
GUESTS AND ROOMMATES
• No person other than the Resident may occupy the
apartment for more than two weeks without the
written consent of Management. All persons
occupying the apartment for more than two
consecutive weeks must sign the Lease as a Resident.
• Each Resident is completely responsible and liable for
their guests’ actions, including parking, noise and
damages.
• All Residents on the Lease are responsible for the total
rent, not just his/her proportionate share.
PATIO AND POOL USAGE
2
• Please be respectful of other Residents and avoid loud
activities.
• CS Property Management is not responsible for injury
and lost or stolen personal property.
• Residents are responsible for their guests’ and invitees’
actions.
• Residents are responsible to clean up after
themselves, their guests and invitees.
• There is no smoking at the pool or on the deck.
19
IMPORTANT PHONE NUMBERS
IN THE EVENT OF A LIFE-THREATENING EMERGENCY,
ALWAYS CALL 911.
BLOOMINGTON POLICE (NON-EMERGENCY) (812) 339-4477
FIRE DEPARTMENT (NON-EMERGENCY) (812) 332-9763
INDIANA UNIVERSITY POLICE (812) 855-4111
PARKING ENFORCEMENT (812) 349-3436
BLOOMINGTON HOSPITAL (812) 353-6821
MONROE COUNTY SHERIFF (812) 349-2780
IU CAMPUS BUS (812) 855-8384
YELLOW CAB (812) 339-9744
IU HEALTH CENTER (812) 855-4011
BLOOMINGTON TRANSIT (812) 336-7433
IU SAFETY ESCORT (812) 855-7233
ROAD AND WEATHER CONDITIONS (800) 261-7623
IU PARKING OPERATIONS (812) 855-9848
18
PET POLICY
• Residents are permitted to keep no more than one
cat on the Premises. There is an additional $100
security deposit, a one-time $75 cleaning charge and
an additional $20 per month pet rent.
• Some cage-dwelling animals (hamsters, gerbils,
guinea pigs, parakeets) are permitted with
Management’s written approval and must remain in
their confinement. Ferrets, rats, spiders, rabbits,
snakes, lizards and dogs are NEVER allowed. Housing
an unauthorized pet will result in a $100 charge.
• Residents are not allowed, under any circumstances,
to house other people’s pets, even for a short visit.
Violation of this policy will result in a $100 charge.
• It is recommended that a liner be placed under the
litter box to prevent damage to carpet and linoleum.
• If the resident has (1) allowed the pet to excrete or
urinate on the apartment floor, (2) abandoned the
pet, (3) left the pet in the apartment for an extended
period of time without food or water, (4) failed to care
for a sick pet, or (5) violated pet rules, CS Property
Management may enter the apartment and remove
the pet for placement with the local authorities or
Humane Society.
• Residents are liable for the entire amount of all
damages caused by their pet and all cleaning,
defleaing, and deodorizing required because of said
pet. Payment for damages, repairs, cleaning,
replacements, etc. shall be due immediately upon
demand.
• We ask that our cat owners remind the office about
the cat when calling in a work order to prevent
escape.
7
RENT PAYMENTS AND LATE CHARGES
Rent is due on the 1st day of each month. Payments received
after the close of business on the 5th day of the month will be
assessed a $25 late charge. An additional $25 will be
assessed if the full payment is not received by the 10th of the
month. Remember to allow for mailing time, holidays and
weekends. Partial rent payments are considered non-
payment. Acceptable payment methods include:
Personal/E-Check: Make sure your name and apartment
number are on your check, made payable to CS Property
Management. Post-dated checks are deposited the day
they are received. Rent envelopes are provided. If you
prefer, for $2 you can pay online at our website with your
routing and account numbers.
Credit/Debit Card: Visit our website
or call (866) 729-5327 to pay with a
credit or debit card. A processing
charge will be added to your total.
Cash is never accepted. If cash is
your only option, get a money order or cashier’s check.
Mail or bring payments to: CS Property Management,
225 North Washington Street, Bloomington, IN 47408.
NSF Charge: A returned payment for any reason will incur a
$25 NSF charge.
REFERRAL BONUS
When you refer someone to us who in turn signs a lease, we
will credit your account in the amount of $100 as our way of
saying “Thank You”. This bonus does not apply to finding a
roommate to add to your Lease.
8
LAUNDRY
RESIDENTS ARE NOT ALLOWED TO PROVIDE THEIR OWN
WASHING MACHINES.
ALLEN COURT, GRANT STREET, MAPLE GROVE, MAPLE LEAF
WASHINGTON CROSSING AND WASHINGTON TERRACE
• There are no on-site laundry facilities at these properties.
Laundry Works is located at 312 East 3rd Street.
CANADIAN
• Coin-operated laundry facilities are located in the
basement of the 327 (east)
building. Use your laundry
room key to enter.
EASTSIDE, STADIUMVIEW AND
TOUCHDOWN TERRACE
• Coin-operated laundry
facilities are located between
Touchdown 2 and 3 on 19th
Street.
HUNTER AND SUN TERRACE
• Coin-operated laundry facilities are located at both of
these complexes. Use your laundry room key to enter.
PARKVIEW
• Coin-operated laundry facilities are in the basement of
the building.
POOLSIDE
• Coin-operated laundry facilities are located on the south
wing of each floor of the building.
SPRINGMILL
• Laundry facilities are available at Yorktown Apartments,
on the corner of Smith Road and Morningside Drive.
PROBLEMS WITH EQUIPMENT OR LOSS OF COIN: Contact Jetz Service at www.jetzservice.com and click on “report a problem”
or call them at (800) 530-5719.
PARKVIEW AND POOLSIDE
ENTRY SYSTEM
INTERIOR LOBBY ENTRY
You must have a separate key to access the building. Turn
the key to the left to open the door. Do not pull on the key
to open the door; pull on the door handle.
TELEPHONE INTERCOM ENTRY SYSTEM-Poolside
The system operates with your wall-mounted telephone. Your
guest simply dials your code number or selects your name by
scrolling through the electronic directory on the lobby panel
and your telephone will ring. When answered, you will be in
communication with your guest.
To unlock the main door, dial "9" from your telephone. The
door will unlock for 20 seconds allowing your guest entry. To
refuse entry, simply hang up.
If engaged in a conversation on your land line, a double ring
will be heard and the intercom phone will ring when a visitor
places a call. Flash the hook switch on the intercom phone
to answer the call. This action will automatically put the
outside line on your land phone "on hold." You can open the
main door by dialing "9" on the intercom phone or refuse
entry by flashing the hook switch on the intercom phone.
Both actions will automatically reconnect you to the
previously "on hold" caller to continue your conversation. In a
similar manner, you can answer your outside caller while
talking to the guest in the lobby. Please note that you
cannot put your guest "on hold" due to a system allowable
talk-time limit (normally 60 seconds).
INTERCOM ENTRY SYSTEM-Parkview
There are two buttons on your intercom system. One button
is labeled “talk”. Press that button and hold it in while you
speak. Release the button to hear the other party speak.
Press the button labeled “door” to unlock the front door for
your guest.
17
16
PARKING AND BICYCLE INFORMATION
PARKING PERMITS
Affix your permit on the driver’s side of your rear windshield.
Vehicles without current permits are subject to towing. Inform
your guests of restricted parking where applicable. A parking
permit does not guarantee a parking space.
TOWING INFORMATION
Residents with parking permits may park only at the complex in
which they reside. In the event that you or your guest’s car has
been towed, call the office at (812) 330-1411 or call the towing
company; see signs posted in the parking lot.
ALLEN COURT, MAPLE GROVE, MAPLE LEAF AND PARKVIEW
Parking spots are for residents only. No guest parking.
CANADIAN, EASTSIDE, SPRINGMILL, STADIUMVIEW, AND SUN TERRACE
Parking spots are for residents and their guests.
GRANT STREET , HUNTER AND WASHINGTON TERRACE
Limited parking spots are for residents only on a
first come, first served basis. No guest parking.
POOLSIDE
There is limited resident parking behind the
building. Residents may rent a space in the
garage. See Poolside Parking Garage in this
Handbook for more information.
TOUCHDOWN TERRACE
Parking spots are for residents; guest parking is
limited to the back rows of spaces in front of
Touchdown 2 and 3.
WASHINGTON CROSSING
Parking spots are for CS Property Management employees and
their customers only.
ALLEN COURT, GRANT STREET, HUNTER, MAPLE GROVE, MAPLE LEAF,
WASHINGTON CROSSING AND WASHINGTON TERRACE residents
may obtain City Neighborhood Zone parking permits. Visit
www.bloomington.in.gov for more information.
BICYCLES must also display a CS sticker that is easily visible.
9
MAINTENANCE ABCs
For routine maintenance, call, email or report minor problems
online. These requests are received during normal business
hours and are typically handled within two business days. If
you are not home during our visit, we will leave a tag inside
your door outlining repairs made.
For emergency maintenance such as a water leak, clogged
line, gas smell, no heat or hot water, CALL (812) 330-1411 for
our answering service; an operator will take your call 24-hours
a day. Always call 911 in the case of a life-threatening
emergency.
AIR-CONDITIONER (Wall units)
• Make sure the vent is closed. Adjust to your
desired setting. For maximum efficiency,
keep your filter clean by rinsing it in water
and drying it before putting it back in.
Push the filter light button to reset.
AIR-CONDITIONER (Central Air)
• Set thermostat to cool, fan to auto and adjust temperature.
DISHWASHER
• Only use detergent made for a dishwasher; liquid soap can
damage the unit. Do not overfill the soap dispenser. You
may not provide your own dishwasher.
ELECTRICAL
• If you have a complete power outage not caused by
blowing a fuse or breaker, call Duke at (800) 343-3525.
FREEZING WEATHER
• When the temperature drops below 20 degrees at night,
run a thin stream of water from your kitchen and bathroom
sink faucets. Open the cabinet doors below the sinks to
prevent frozen and/or burst water pipes. Make sure your
heat is set to a minimum of 58 degrees; never turn the heat
off in winter.
10
MAINTENANCE ABCs
GARBAGE DISPOSAL
• Turn on the cold water and then turn on the disposal.
Slowly put food items in and run until done. Turn off the
disposal then turn off the water. Do not put rice, kitty
litter, oatmeal, potato skins, or large quantities of anything
at once down the disposal. If the disposal isn’t working,
press the red reset button found on the bottom of the
disposal unit under the sink. If it still isn’t working or if you
break a glass or drop a bottle cap in it, call the office.
GAS STOVES (Pilot Lights)
• If the pilot light goes out and/or you smell gas, call the
office. Don’t light the pilot light yourself. FYI, your stove
top will always be warm if the pilot light is lit.
HANGING PICTURES
• Please use only tacks or nails to hang pictures. Sticky tack
and tape can damage the drywall when removed.
HEATING (Baseboard Heat)
• Adjust the wall thermostat to your desired temperature.
Keep curtains, bedding, papers, etc. away from heaters
for best results and for safety reasons. Heat is radiant and
does not blow.
HEATING (Central Heat)
• Set thermostat to heat, adjust the
temperature and then set the fan on
auto. Never store items in the furnace
closet. Parkview and Poolside heat is
turned on when the weather is
consistently cool, usually in October.
LIGHTS
• If you need help changing an overhead light, please call
the office or email us.
15
NOISE
Apartment living requires courtesy and consideration at
all times. Your neighbor might need study time or have a
different sleeping schedule than yours. You don’t want
to be disturbed by their noise and they don’t want to be
disturbed by yours. One of the main reasons for conflicts
among apartment neighbors is noise.
Please be mindful of the volume and especially the bass
on your television, music, and video games. Consider
using headphones. Take care when exercising not to
disturb your downstairs neighbor. Don’t be a door
slammer. In nice weather, noise can carry via the open
windows. Musical instrument practice is not allowed.
When in common areas such as
hallways, the patio or club
room, be respectful and avoid
loud activities. Voices carry!
If you have a gathering at your
apartment, remind your guests
that their actions reflect on you.
If you get complaints from a
neighbor, you need to respond.
Don’t ignore the knock at the door or the phone calls.
Paying attention and addressing their concerns will keep
you out of trouble.
If you experience ongoing noise complaints with a
neighbor, call the office during normal business hours to
file an anonymous complaint. If you experience an
ongoing noise problem after hours, file a noise complaint
with the police by calling (812) 339-4477.
The City of Bloomington has specific standards for
noise both day and night. To find out more
regarding the ordinance, visit:
www.bloomington.in.gov/noise-ordinance
14
MOVING OUT
• Before your Lease ends, you will receive a letter and/or
email notifying you of the time and date of your move-
out inspection. If you intend to vacate the apartment
prior to your lease-ending date, please let us know.
• You do not need to be present at the move-out
inspection. If you prefer, you may leave your keys,
forwarding address and parking permit on the kitchen
counter. Failure to turn in your keys that day will result in
a charge of $75.
• Make sure the apartment has been cleaned of all
personal items and trash or you will be charged $25 per
item/bag. Parkview and Poolside residents should also
be sure to empty their storage bins. Do not leave behind
cable/internet boxes as they will be discarded. Make
sure the windows are shut and the front door is locked.
• Have all utilities disconnected. The electric service must
remain in your name until your lease ends, even if you
vacate earlier. Duke requires a 3-day notice.
• Do not plan to move out the day your lease ends; your
apartment needs to be vacant for the move out
inspection. Failure to vacate by the lease-ending date
will result in a $300 per day holdover charge.
• Make sure any outstanding balance is paid. You are
responsible for your rent and electric service through the
end of your lease, even if you vacate earlier. Your
security deposit cannot be used to pay your last month’s
rent.
• If applicable, you will receive your security deposit
refund within 45 days of your lease end; it will be mailed
to your forwarding address. If damages exceed the
amount of the deposit, you will receive an itemized
statement with the balance due in 30 days.
11
MAINTENANCE ABCs
LOCKOUT
• If you are locked out of your apartment after regular
business hours, on a holiday or on a weekend, please call
(812) 330-1411. There will be a $35 fee payable in cash
only to have our maintenance technician unlock your
apartment for you. Please leave a call-back number
where you can be reached. Be prepared to show photo
ID and pay $35 cash to the technician when he arrives.
LOCKS AND KEYS
• Locks may not be changed or added without prior
Management consent. The cost to change locks is $75.
Lost keys can be replaced for $5
each.
OUTLETS
• Outlets may be controlled by a light
switch at Parkview and Poolside
bedrooms, and Grant, Eastside,
Hunter, Springmill, Stadiumview, Sun
Terrace and Touchdown Terrace living
rooms.
PAINT
• We prefer that you do not paint your apartment.
However, if you choose to paint the walls, a flat rate of
$500 will be assessed upon move-out. You may NOT paint
the woodwork, window casements, cabinets or any other
permanent structure nor place wallpaper on the walls.
PEST CONTROL
• Please keep the apartment clean and free of all matter
that may attract pests and rodents. All properties are
treated on the exterior to prevent infestation. Any
additional pest control charges incurred by Management
will be charged to the Resident.
12
MAINTENANCE ABCs
SATELLITE DISHES
• No satellite dishes or TV antennae may be mounted to
any common area of the ground or building including
exterior walls, roofs, windowsills, halls and/or stairwells.
SMOKE DETECTORS
• Test your smoke detector monthly. If you need the
battery changed, call the office. If the alarm sounds while
you are cooking, it’s doing its job! Do not disable or
tamper with the smoke alarm; this is a Lease violation with
a $100 charge and is grounds for immediate eviction.
SMOKING
• Smoking is NOT allowed in any common areas, laundry
rooms and hallways per Bloomington City Ordinance.
Please dispose of your cigarette butts in a responsible
manner; do not throw them on the ground or parking lot.
TOILETS
• Only toilet paper and excreted
substances should be flushed down
your toilet. Do not flush wipes,
paper towels, kitty litter, feminine
hygiene products, condoms, etc. as
this may overflow your toilet and
damage your and your neighbors’
apartments at your expense.
TRASH
• You must bag your trash to take it to the Dumpster. Do
not leave trash bags outside of your door.
WATER PROBLEMS
• If you have any water leaking anywhere, or have a
running toilet, call the office immediately!
13
MOVING IN
• Come to our office on the day your Lease begins to
collect your keys, pay any outstanding balance due
and complete your paperwork. Check-in is between
Noon and 4:30 PM, Monday through Friday. If you
are unable to come during those hours, please call in
advance to make other arrangements.
• Your move-in inspection has been scheduled for you
within 10 days of your lease beginning. Please fill out
the Move-In Inspection-Prepared by Resident form
and have it ready for the inspection appointment.
Make notes of any repairs or damages you would like
to document on this form. Put a star by any items
requiring attention. Do not wait until your move-in
inspection to report important repairs (toilet won’t
flush, water leak, no heat, etc.).
• Once we have received your form,
we will schedule a technician to
make repairs. If you are not at
home, a tag will be left on the
inside of your door letting you
know that we have made any
necessary repairs. Please note that
some conditions may not require
repair but will be noted in your file
so that you will not be charged at move-out time.
• Test your smoke alarm by holding the test button for
10 seconds. If the alarm sounds, sign off on the
Smoke Detector Compliance form and keep it with
the Move-In Inspection form. If it doesn’t sound,
please report the problem to the office.
• Parkview and Poolside residents should choose one
available storage locker. Hang your name tag on
the hook over the locker door and provide your own
lock. Do not store valuables in plain sight. CS
Property is not responsible for lost or stolen items.
• If you were provided a name tag for your mailbox,
put it up so your mail can be delivered to you.