th Annual PABUG Conference MESSAGE SOLUTION WITH RHACOMM Judy Strauser Director of Operations, Financial Aid Swarthmore College th Annual PABUG Conference General Announcements: Please turn off all cell phones/pagers If you must leave the session early, please do so as discreetly as possible Please avoid side conversations during the session Questions will be answered .. Thank you for your cooperation th Annual PABUG Conference To receive CPE credits for this session (if eligible), complete the CPE Attendance Form on the PABUG Annual Conference websitegroup-annual-conference/cpe-credits/ or via the PABUG conference app. For additional questions please contact Kim Fremont CPE - Coordinator CPE Credits - Weve gone electronic! th Annual PABUG Conference RHACOMM FOR PHONE MESSAGES th Annual PABUG Conference Paper Heavy Office Started using RHACOMM about a year ago. AA wanted a better way to manage phone messages and she suggested we use RHACOMM. We created a category code in RHACOMM called CALLBAK. Rhoni, our IT support expert, created a report in Argos that runs every 30 minutes. The report pushes out anto one of our directors when a RHACOMM note is entered with the CALLBAK category code. th Annual PABUG Conference RHACOMM th Annual PABUG Conference th Annual PABUG Conference Details About the Process Directors are assigned files by the students last name. The Argos report sends theto the designated director. The Director of Operations is also copied on eachto monitor calls and to cover when a director is out of the office. th Annual PABUG Conference Argos Datablock th Annual PABUG Conference select rhrcomm_pidm PIDM, f_get_id (rhrcomm_pidm) ID, case when robusdf_value_50 = 'JUDY' then when robusdf_value_50 = 'KRISTIN' then when robusdf_value_50 = 'LAURIE' then when robusdf_value_50 = 'JOHN' then when robusdf_value_50 = 'VARO' then when (robusdf_value_50 is null and substr(UPPER(fs_get_altp_name(rhrcomm_pidm, 'L')), 1, 1) in ('A','B','C','D','E','F','G')) then when (robusdf_value_50 is null and substr(UPPER(fs_get_altp_name(rhrcomm_pidm, 'L')), 1, 1) in ('H','I','J','K','L','M','N','O')) then when (robusdf_value_50 is null and substr(UPPER(fs_get_altp_name(rhrcomm_pidm, 'L')), 1, 1) in ('P','Q','R','S','T','U','V','W','Y','Z')) then ELSE end, fs_get_altp_name(rhrcomm_pidm, 'L') LAST_NAME, fs_get_altp_name(rhrcomm_pidm, 'F') FIRST_NAME, rhrcomm.* from rhrcomm, robusdf where rhrcomm_pidm = robusdf_pidm(+) and rhrcomm_aidy_code = robusdf_aidy_code(+) and rhrcomm_category_code = 'CALLBAK' and rhrcomm_activity_date >= SYSDATE - 1/48 union select rhrcomm_pidm, f_get_id (rhrcomm_pidm), fs_get_altp_name(rhrcomm_pidm, 'L'), fs_get_altp_name(rhrcomm_pidm, 'F'), rhrcomm.* from rhrcomm where rhrcomm_category_code = 'DIRECTR' and rhrcomm_activity_date >= SYSDATE - 1/48 union select rhrcomm_pidm, f_get_id (rhrcomm_pidm), fs_get_altp_name(rhrcomm_pidm, 'L'), fs_get_altp_name(rhrcomm_pidm, 'F'), rhrcomm.* from rhrcomm where rhrcomm_category_code = 'LOANQ' and rhrcomm_activity_date >= SYSDATE - 1/48 order by 1 The SQL in the Report Query of the Argos Datablock th Annual PABUG Conference Argos Schedule Active sched. runs every 30 minutes th Annual PABUG Conference Argos Schedule Bursting Condition (PIDM) th Annual PABUG Conference Argos Schedule Task th Annual PABUG Conference Argos Schedule Message Body th Annual PABUG Conference Time and Energy Savings AAs are no longer writing paper phone messages and pulling paper files. Directors have a clear message in Banner. We have a good message trail. We have an easy way to report on the types of phone questions we get to better edit our web site. th Annual PABUG Conference Open to the Floor Questions Comments th Annual PABUG Conference Please take time to complete our Conference and Session evaluations. YOUR INPUT MATTERS!!!