credit risk 2015 |monitoring survey on the credit management tools used by companies

rome, january 2015 (14287fo / 01)

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agenda technical specifications

observed phenomena

methodology aspects

terms and conditions

1

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technical specifications | nine years of studies

since 2006, Format has carried out every year a monitoring survey

on credit management tools used by Italian companies.

the results of the monitoring study are transferred to subscribers of

the survey for a fee.

customizations of the study can be arranged (e.g., analysis of

survey areas of specific interest to a customer). Customisations lead

to an increase in costs. The results of the customisations remain the

property of the Client.

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Sample survey, carried out with CATI telephone interviews (computer

assisted telephone interviews).

Description of the universe of companies of interest:

technical specifications | represented universe

The sampling plan with reference to turnover is slightly different from previous years.*

Italian Companies Legal form Turnover Size

Turnover

between 2.5

million Euros

and 149.9

million Euros

Companies

with more than

10 employees

Excluding:farms;

players in public

administration;

players in the financial

sector;

companies that work for

cash;

companies with a single

customer or operating only

within their own group;

companies that work

exclusively for the public

sector.

Corporations

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technical specifications | analysis of companies

The sample of companies is stratified

according to the following criteria:

The sample of companies is studied according

to the following criteria:

Territory

Company size

Sector of economic activity

(manufacturing, trade, services)

Company turnover (2.5 to 9.9 mil;

10 to 49.9 mil; 50 to 149.9 mil)

Italian territory

North West (Valle d'Aosta,

Piemonte, Liguria, Lombardia)

North East (Trentino Alto Adige,

Veneto, Friuli Venezia Giulia, Emilia

Romagna)

Centre (Tuscany, Marche,

Umbria, Lazio)

South and Islands (Campania,

Calabria, Abruzzo, Molise, Puglia,

Basilicata, Sicily, Sardegna)

Size of companies

3 classes based on the number of

employees:

Small companies(10-49

employees)

Medium-sized companies

(49-249 employees)

Large companies (more than

249 employees)

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technical specifications | the "numbers" represented

Source: Istat 2014 (Census and subsequent updates).

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agenda technical specifications

observed phenomena

methodology aspects

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observed phenomena | characterisation of the demand

Characterisation of

the demand

Level of knowledge

of the tools for

credit management

Level of use of the

tools for credit

management

users

ANALYSIS OF THE

USERS

-Size

-Turnover

-Sector

-Geographical area

Note: for non-users the

reasons for "non-use" are

analysed.

Means within the company

Financial instruments

Business Information

Credit Insurance

Debt collection

Law Office

Factoring

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observed phenomena | services and competitors

Tools for credit

management

Policies of

use of the

tools for

credit

management

Level of

knowledge of

the single

tools for credit

management

Competitors

known and

used:- Notoriety

- Channels of

knowledge and

information

competitors

Nota:

A) analysis of the best known

and most widely used

competitors for each single

instrument for credit

management.

B) How businesses have

come to know the suppliers.

C) On what basis they have

been chosen.

D) Who chooses the suppliers

within companies.

E) How businesses keep each

other informed about

suppliers.

Means within the

company

Financial instruments

Business Information

Credit Insurance

Debt collection

Law Office

Factoring

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observed phenomena | policies for credit management

How to use tools for reducing the risk

of insolvency

Sales

information:

- Prevention of

financial

risk for the company

- Assessment of

reliability of new

customers

- Prevention of risks of

commercial insolvency

Factoring:

- Credit management

and collection

- Advance

compensation of credit

transfers

- Taking the risk of

default on transferred

debts

Credit

insurance:

- Assistance in the

assumption and

management of trade

receivables

- Cover and

compensation for loss

incurred (political risk)

- Cover and

compensation for loss

incurred (economic

risk)

- Prior assessment of

customer solvency

- On-going customer

monitoring

-Debt collection

Debt

collection:

- Quick tax

deductibility

- Reduction of times,

costs and workload

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observed phenomena | services

Purpose of

usage

(Ad es. La valutazione

dell’affidabilità di nuovi

clienti, la prevenzione dei

rischi finanziari ecc.)

Level of

knowledge

Tools for credit

management

Features of

suppliers

considered

relevant

(For example: quality of

service, experience and

so on)

Level of use

Quantification

of demand

(Size and scope of the

segment of demand,

including analysis of

companies using each

tool)

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agenda technical specifications

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methodology aspects

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Tecniche di

indagine Respondents, recruited by telephone, are invited to fill in the survey questionnaire prepared on an

encrypted site, with restricted access via password (CAWI system, Computer Assisted Web

Interview). Questionnaire provided by Format. The questionnaires are drawn up in the respondents‘

languages.

The personal data of the survey sample are extracted

using the most appropriate statistical techniques

(systematic step) from official and recognized statistical

sources. For the purposes of sample management two

lists of master data are created: a basic sample list (n =

sample size), and a reserve sample list (twice that of the

basic sample), which is used for any master data

replacements that may become necessary on the basic

list.

SAMPLE PROCESSING

CONTACT METHOD

National Institutes of Statistics for each country of reference.

SOURCE FOR THE DEFINITION OF THE UNIVERSE

methodology aspects | technical aspects of the survey

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Tecniche di

indagine

Implementation of frequency distributions (absolute unweighted values, weighted percentages) of

all variables in the questionnaire crossed with the study domains of the sample. Results presented

with statistical tables, synthesis graphs, double entry tables, longitudinal analysis of trends and

conjuncture.

The questionnaire will be administered at each

statistical unit to the "reference person", i.e. the one who

due to the tasks carried out, classification or role, will

prove to be suitable more for the interview than others, in

this case, CFO, Credit Manager, Managing Director or

other individuals with similar roles.

REFERENCE PERSON

DATA PROCESSING

methodology aspects | technical aspects of the survey

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methodology aspects | how to transfer results

macrodata

database(double entry table)

research

report

The result of all the questions in the

questionnaire will be crossed with the study

areas of the sample: size of business,

geographic area, sector of economic activity.

Format: SPSS, Ms Excel.

Study results illusted through graphs and

summary with ample comments.

Format: Ms PowerPoint

Credit Risk

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agenda technical specifications

observed phenomena

methodology aspects

terms and conditions4 |

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terms and conditions | purchase conditions

All rights for research are reserved.

Sale of research results is explicitly prohibited

ICC/ESOMAR Code on Market and Social Research.

Code of Conduct for the Association of Italian Market Research Institutes

ASSIRM.

Italian Law on Privacy D.lgs 196/03.

rights

code of Conduct

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This document is the base for an oral presentation,

without which it has limited significance and may

give rise to misunderstandings.

Reproductions, albeit partial, of the content of this

document, are forbidden without previous written

authorization by Format.

2015 © Copyright Format Srl – ricerche di mercato

format S.r.l.

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