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PRODUCT: UNITASK OUTPUT DIRECTOR
QUOTE: “PURCHASING OUTPUT DIRECTOR WAS AN EASY THING TO SELL TO THE CFO. WE JUST PRESENTED THE FACTS AND IT WAS A GOOD FINANCIAL DECISION TO MAKE.”
SUSAN WILSON INFORMATION SERVICES DIRECTOR,
TNEMEC
UNITASK|SUCCESS STORY TNEMEC LEADING INDUSTRIAL COATINGS MANUFACTURER MEETS ORACLE E-‐BUSINESS SUITE IMPLEMENTATION DEADLINE BY SIMPLIFYING PRINTER SETUP
THE SITUATION Tnemec has a reputation for superior performance of its Specialty Paint and Coatings products. Its corporate IT department expects similar performance from its systems. In an effort to maintain its stringent IT standards, Tnemec elected to replace its legacy corporate system and upgrade to the Oracle E-‐Business Suite.
“We simply decided that it was time for a technology refresh. We chose Oracle running on Linux servers in a multi-‐tiered environment,” said Susan Wilson, Information Services Director for Tnemec. “In implementing Oracle E-‐Business Suite, we started with Financials have brought on other modules as part of a multi-‐year, phased approach.”
THE CHALLENGE One of Tnemec’s key technical objectives was to mitigate impact on their user community. This included enabling the same printers that were available on the legacy system so as to minimize disruption to end-‐users and not interfere with day-‐to-‐day productivity.
As their initial implementation deadline approached, Tnemec’s IT department found the task of linking their existing enterprise printers to their Oracle instance significantly more difficult than anticipated.
“It took us nearly four hours to setup our first printer. We learned that each printer needed to be defined individually and at an IP level.”
Added Wilson, “I even spoke with a colleague familiar with Oracle and he confirmed that setting up printers in the E-‐Business Suite could be difficult and time-‐consuming.”
Given the number of printers in its environment, and the associated service goals mandated as an organization, Tnemec needed a better way.
THE SOLUTION Tnemec sought out a third-‐party solution to help simplify their printer project. To validate the solution, Wilson was able to test Output Director on the Unitask instance of the Oracle E-‐Business Suite. “Unitask provided me logon credentials to their internal instance and I printed a report from the Unitask instance to my desktop printer at home. Needless to say, I went to work the next morning excited to show everyone the solution to our printing problems,” she said.
“Unitask provided me logon credentials to its[Oracle E-‐
Business Suite] instance and I printed a report from the Unitask instance to my
desktop printer at home. I went to work the next morning excited to show everyone the
solution to our printing problems.”
-‐ Susan Wilson, Information Services Director, Tnemec
THE TRANSITION The Tnemec team knew it had to act fast to get Output Director installed in order to meet the go live date. The first step was to evaluate the product in the Tnemec test environment. Within one hour, Tnemec was printing successfully. Output Director even printed Tnemec’s checks, which are produced with Oracle XML Publisher, flawlessly.
“Given that some of our printers didn’t even have updated drivers available, it was an easy thing to sell to the CFO. We just presented the facts and it was a good financial decision to make,” said Wilson.
Final user testing proved that the product would work as successfully in production as it had during the evaluation.
THE RESULTS By deploying Output Director in their production instance of the Oracle E-‐Business Suite, Tnemec was able to achieve its implementation objectives.
“We’re very happy with the software,” said Tnemec’s DBA. “It’s a real time saver. It’s an important piece of software that just works without worrying about it.”
ABOUT TNEMEC Tnemec (pronounced tah-‐KNEE-‐mick): an unusual name for an unusual coatings company. In 1921, Albert C. Bean, Sr. made an unusual discovery that ultimately marked Tnemec's beginning. Bean noticed a reinforcing bar in the midst of concrete rubble that hadn't rusted in decades and decided to further investigate. Through his investigation, not only did he discover that the alkaline condition of the cement inhibited rust, he used this information to patent a revolutionary coatings formula. As a tribute to this discovery, he reversed the letters of cement and changed the name of his company from Armor Oil and Chemical to what it is known as today. Having gained a worldwide reputation among specifiers and contractors for quality and consistency, Tnemec also has the most knowledgeable sales force in the coatings industry. Representatives provide support and industry expertise from start to finish. For more information please visit www.tnemec.com.
ABOUT UNITASK Unitask Software is a recognized global leader in automation software solutions that seamlessly extend the enterprise architecture of the Oracle E-‐Business application suite. Unitask creates, sells and supports software products based on experience gained from over a decade of Oracle E-‐Business Suite implementation projects. Customers of the Oracle E-‐Business Suite around the world rely on Unitask products to eliminate implementation and operational risk, improve the quality of the application and accelerate time-‐to-‐value. For more information, please visit www.unitask.com.
“UNITASK PROVIDED ME LOGON CREDENTIALS TO ITS [ORACLE E-‐BUSINESS SUITE] INSTANCE AND I PRINTED A REPORT FROM THE UNITASK INSTANCE TO MY DESKTOP PRINTER AT HOME. I WENT TO WORK THE NEXT MORNING EXCITED TO SHOW EVERYONE THE SOLUTION TO OUR PRINTING PROBLEMS.”
SUSAN WILSON INFORMATION SERVICES DIRECTOR
TNEMEC