HOWDIAL

WORKS

DAVE CALLS

2-1-1 DAVE IS CONNECTED

TO RESOURCES

DAVE FINDS HEALTHY

FOOD

DAVE FINDS JOB

TRAINING

DAVE FINDS A

BUDGET COUNSELOR

DAVE’S FAMILY GETS BACK ON

THEIR FEET

FREE / CONFIDENTIAL24 HOURS / 7 DAYS A WEEK / ANY LANGUAGE

1,014 CALLS IN 2013FROM TRANSYLVANIA COUNTY TO NC 2-1-1 ASHEVILLE CENTER

25% 10%

9%

16%HOUSING & UTILITIESHousing Search, Housing Expense Assistance, Emergency Shelter

HEALTH CARECommunity Clinics, Family Planning, Prescription Assistance

INDIVIDUAL & FAMILY LIFEHoliday Assistance, Case Management, Parenting

LEGAL & CONSUMERLegal Aid, Child Support & Custody, ID and Licenses

5% 5%

7%

<1%1%2% 1%2%

3%

INCOME SUPPORTTax Prep, Budget Counseling, Unemployment Compensation

GOVERNMENT & ECONOMIC

TRANSPORTATION INFORMATION

EMPLOYMENT EDUCATIONVOLUNTEER & DONATE

ARTS, CULTURE & RECREATION

DISASTER

TOP 10 NEEDS

UTIL

ITY

SERV

ICE

PAYM

ENT

ASSI

STAN

CE

HOSP

ITAL

S

FOOD

PANT

RIES

COM

MUN

ITY

CLIN

ICS

6%MENTAL HEALTH & ADDICTIONSSubstance abuse, Mental Health Evaluation & Treatment

3%

CLOTHING & HOUSEHOLD

TAX

PREP

AS

SIST

ANCE

FOOD

STAM

PS/

SNAP

DENT

ISTR

Y

5%

FOOD

HOM

ELES

S SH

ELTE

RS

HOUS

ING

EXPE

NSE

ASSI

STAN

CE

HOM

ERE

NTAL

LIST

INGS

NC 2-1-1 IN ACTIONIN WESTERN NORTH CAROLINA

Jennifer and her two young children needed help with food and transportation after leaving an abusive situation.

Gerald needed a consumer advocate to help him navigate a benefits

program for older adults.

Virginia needed specialized medical therapy for a family member with developmental disabilities.

Jason needed a job training program for young adults.

Help started with 2-1-1. Jennifer, Gerald, Virginia and Jason dialed 2-1-1 to connect to a network of services.

2-1-1 was there for them, providing hope, help and support

when they needed it most.

Download the app atUnitedWayABC.org/2-1-1

2-1-11-866-401-6342

NC211.org211info@unitedwayabc.org

twitter.com/211wnc facebook.com/211wnc

EQUITY IN ACCESSThere are increasing numbers of unmet needs of children, unemployed and underemployed individuals, older adults, the homeless and the “new poor,” but at the same time, many people don’t know how to find help or if help is available. NC 2-1-1 Asheville Center provides all people with a simple, effective way to connect to resources in Western North Carolina. 2-1-1 can be reached on a landline or cellphone, online at www.NC211.org or the NC 2-1-1 app on a smartphone.

WHAT WE’RE DOINGNC 2-1-1 Asheville Center’s geographic coverage includes 7% of the counties in North Carolina, and 2-1-1 Information and Referral Specialists provide referrals to more than 18,000 unique program services, keeping up with the many changes in service hours and eligibility. NC 2-1-1 Asheville Center collects and maps data trends in the health and human services sector, which community decision makers use to develop strategies to address various acute and long-term challenges in the region. In essence, 2-1-1 is a social barometer of our mountain communities.

HOW YOU CAN HELPNC 2-1-1 Asheville Center should be the first place people turn to for community service information. Please share our materials with your customers, link to our website and forward our e-newsletter. Invite a 2-1-1 specialist to speak at a staff meeting, civic group, professional association or faith meeting. Use 2-1-1 as your source for information about what resources exist and what people in your community need.

GOING BEYONDWhen you dial 2-1-1, you are connected to a trained specialist. Many have advanced degrees and are Certified Information and Referral Specialists. Our specialists educate callers about the services they are being referred to so they are empowered to navigate systems and move toward self-sufficiency. When they are unsure a caller has the capacity to follow through or the caller hits a roadblock, our specialists take extra time and follow up to ensure the need is addressed.

WHY NC 2-1-1 MATTERS

DIAL