2013 ANNUAL REPORT · 2017-05-21 · 2 Samaritans Annual Report 2012-2013 Samaritans Annual Report 2012-2013 3 On the Cover: Jude participates in Samaritans disability programs, offering

Samaritans Annual Report 2012-2013 1

2013 ANNUAL REPORT Samaritans FoundationThe Social Welfare Arm of the Anglican Church in the Hunter, Manning and Central Coast.

Samaritans Annual Report 2012-2013 32 Samaritans Annual Report 2012-2013

On the Cover: Jude participates in Samaritans disability programs, offering flexibility and choice.

Image on Left: Sandy accepts an award from CEO, Cec Shevels, after Sams Café on the Central Coast won the Highly Commended Innovation Award from Anglicare Australia in 2012.

* Indicates throughout, names have been changed.

Contents...............................................................3

About Us...............................................................4-5

Samaritans Snapshot .........................................6-7

Chair’s Message..................................................8

Chief Executive’s Message.................................9

Our Board ............................................................10

Our People & Reconciliation .............................11

Strategic Highlights..........................................12-13

Disability Portfolio.............................................14-17

Youth Portfolio ..................................................18-23

Children & Family. Portfolio..............................24-26

Community Portfolio........................................28-33

Mental Health Portfolio..........................................34

Financials........................................................35-37

Our Supporters & Success.................................38

Samaritans would like to acknowledge the traditional owners of the lands on which we work and pay our respects to elders

past, present and future for they hold the memories, the traditions, the culture and

the hopes of Aboriginal Australia.

Almighty God, whose son, Jesus Christ, cared for the needs of all people, bless the work of The Samaritans Foundation. Grant us the understanding and resolution to help create a just social order; deepen our concern for all in need and use us so that all might have fullness of life. We ask this through Jesus Christ our lord. Amen. Samaritans Prayer


A Vision of Compassion, Integrity and Justice

Our MissionWe seek to provide

unconditional support to people in their needs and to promote just social and

economic policies.

Our VisionFor communities where there is

love, peace, justice, reconciliation and dignity for all people. Where

there is care for the vulnerable and their environment and where each individual has the opportunity to contribute and participate fully in

community life.

Our Core ValuesCompassion

Integrity

Justice

Samaritans provides a network of services in the Central Coast, Newcastle, Hunter, Mid-North Coast and Central Western regions of NSW. Our services help many people in these regional communities, including children, youth, people living with a disability or with mental

health concerns, parents, families and those who are homeless.

Samaritans encourages flexibility and choice for the people we support and develops solutions which meet their specific circumstances and needs. Samaritans proudly advocates for the rights of those

marginalised in our community. We promote, with courage, social policy which is consistent with our identity, mission,

vision and values.

PhilosophyThe Samaritans Foundation believes that people presently experiencing

disadvantage have the right, equally with others, to fully participate in and

contribute to community life. Samaritans seeks to express God’s care to all people through promoting acceptance, justice, reconciliation, peace and dignity for all.

170

61879213,014

YOUNG PEOPLE WERE ASSISTED BY SAMARITANS YOUTH DIRECT AND CASE WORK SERVICES.

CHILDREN CARED FOR THROUGH OUR EARLY LEARNING CENTRES, FAMILY DAY CARE AND IN HOME CARE.

PEOPLE SUPPORTED THROUGH THE HOME FOR GOOD PROGRAM.

6 Samaritans Annual Report 2012-2013

Samaritans supports more than 31,893 of the most vulnerable children, young people, families and people with a disability each year across five regions. We employ over 650 staff and enjoy the support of 490 dedicated volunteers to deliver more than 100 different programs.

PEOPLE SUPPORTED THROUGH OUR EMERGENCY RELIEF NETWORK WITH FOOD AND VOUCHER ASSISTANCE.


Rainbow Haven and Orion House, two services on the Central Coast that offer

supported accommodation for people who have transitioned from boarding

houses, were officially opened.The Minister for Ageing and Disability

Services visited Rainbow Haven in August 2012 to open the service and

meet the people living at Rainbow Haven who are supported to learn new skills

and maintain good mental health.

1,104

PEOPLE WERE SERVED CHRISTMAS LUNCH IN

NEWCASTLE, SINGLETON AND THE CENTRAL COAST.

PEOPLE WITH A DISABILITY SUPPORTED THROUGH

SAMARITANS NETWORK.

1,200

The ASSET Art Show celebrated its 10 year anniversary in November 2012.


MESSAGE FROM THE CHAIR

I was recently reminded of a wonderful poem by Howard Thurman, an African American leader of the twentieth

century who inspired Martin Luther King jnr.

When the song of the angels is stilled, when the star in the sky is gone, when the kings and princes are home, when the shepherds are back with their flocks, the work of Christmas begins: to find the lost, to heal the broken, to feed the hungry, to release the prisoner, to rebuild the nations, to bring peace among the people, to make music in the heart.

Many people are inspired by themes of Christmas - God’s love, goodwill, peace among all people, giving to others. They are themes that deeply inspire Christians but which are also accepted widely by people of other faith traditions.

One of the joys of being associated with Samaritans is to see it continue the work of Christmas. Samaritans, in partnership with the church, community and governments, seeks to make a difference to the villages, suburbs and cities in which it works. Samaritans staff and volunteers are privileged to work alongside people with disabilities, struggling youth, people just out of prison and many more.

This year the Board of Samaritans has continued to work with staff to enhance the quality assurance systems and to develop a framework which will help us know better whether we are making the right sort of difference. All this has occurred at a time when many of our systems and structures are changing with the introduction of the National Disability Insurance Agency; something we support strongly. Samaritans has been served well by its CEO, Directors, managers, staff and volunteers. I am grateful to the Board for another year of enthusiasm for the vision of Samaritans coupled with careful attention to detail.

Thurman’s poem draws on many of the allusions found in the early part of the Gospel of Saint Luke; a gospel which affirms the call to social justice. Luke helps us see Jesus as one who was concerned for the isolated, the chronically ill, the refugee, the foreigner, the imprisoned and the struggling. The pages of this report show the endeavours of Samaritans to be true to this vision throughout 2012-2013.

“Samaritans staff and volunteers are privileged to work alongside people with disabilities, struggling youth, people just out of prison and many more.“


MESSAGE FROM THE CHIEF EXECUT IVE

According to a recent report, Australia has become one of the wealthiest countries in the world, if not the

wealthiest. Apparently we are about three times wealthier than our parents or grandparents back in the 50s.

Evidence of this wealth is all around us in quality and size of housing, lifestyle of retirees, lifestyle of young professionals.

However the gap between rich and poor has widened across the past two decades. The poor are not becoming poorer but the rich are becoming richer. Not that anyone feels rich, we never have quite enough.

I am not opposed to individuals becoming millionaires, (we have over a million in Australia) but I do believe that we, as a society, should try to organise how we live together in such a way that no one needs to live in poverty.

In Australia we look to the taxation system to help us achieve such a vision. Whilst the generosity of individuals and organisation do make a difference; government policy needs to change if we are to eliminate poverty.

However, social policy in Australia tends to favour the strong; it’s the same in all societies where the needs of weaker citizens are easily overlooked and if they are perceived to be different, the disadvantaged can be shut out from community life.

If we follow Christian teaching, our job is to put the weak or the shut out first and this helps build an alternative

view of society which is more inclusive. We must be very clear about our vision (how the world might be) and our values (how we behave towards others). Otherwise our services will reflect the views of the strong, however well meaning.

For example, people with disability are treated as people to be pitied or long term unemployed people are treated as a new business opportunity or children, well they are just children aren’t they?

Our alternative vision must ensure that all people are treated with respect and all have the opportunity to participate fully in community life. This requires an adequate supply of affordable housing, paid work for all who are capable and substantial investment in services to children growing up in struggling families.

We should remember that whilst affluence does not necessarily lead to increased wellbeing, escape from poverty definitely does.

If people can find a job to sustain themselves and their family and if they can find a place to live which they can call home and children can overcome early disadvantage, their outlook on life changes dramatically.

This has been a good year at Samaritans. The introduction of the National Disability Scheme will put people with a disability in charge of their own lives. Our new ‘Foyer’ project at Wickham is offering young people a pathway out of homelessness and unemployment. Our early intervention services are achieving outstanding results with families and children. Our Home for Good service is scoring high marks for innovation and making a difference.

In welfare we must be very clear about our vision and the kind of inclusive community we seek to build. We need to be clear about values, as this will shine through in how we treat people, which may make all the difference.

Whether it’s an ER client, a homeless young person, a family escaping domestic violence, a refugee family, a person leaving prison; if they are treated with compassion and respect, if they are treated as unique individuals equal in the eyes of God, their lives will begin to be turned around. That is what we are achieving across Samaritans services.

“In welfare we must be very clear about our vision and the kind of inclusive community we seek to build. We need to be clear about values, as this will shine through in how we treat people.“


Mr Cec Shevels Chief Executive

Mr Rob Dawson Director Community Services

Ms Lynne Graham Director Development

RN, BaSocSc, MBA

Ms Cheryl PriceDirector Finance

B.Comm, MBA, FCPA

Samaritans Board Members

The Right Reverend Dr Peter Stuart – Chair (All Committees)

Mrs Wendy Cross – (Audit & Risk Committee, Remuneration Committee)

Mr John Kilpatrick (Remuneration Committee)

Mrs Patricia Korsman

Professor Brian English (Quality Assurance Committee Convenor)

Professor Trevor Waring (Governance Committee Convenor, Audit & Risk Committee)

Mr Trevor Hazell (Quality Assurance Committee), until August 2013

The Reverend Ruth Brand (Governance Committee)

Ms Jenny Cappellacci (Audit & Risk Committee)

The Reverend Loy Thompson

Professor John Hamilton (Governance Committee, Quality Assurance Committee)

Mr Bryan Dunn

Samaritans Senior Management Team

OUR BOARD Samaritans is the social welfare arm of the Anglican Church in the Diocese of

Newcastle. As such, the general purpose and direction of Samaritans is responsible to the Diocese. The Board plays a key role in ensuring that the agency mission and vision are upheld and that management is effectively directing the ongoing

operations of the agency in accordance with the strategic plan.


ReconciliationThe Samaritans Reconciliation Committee’s work is guided by the Samaritans Reconciliation Action Plan. The plan sets a number of goals to achieve reconciliation with measurable targets around building respect, relationships and opportunities with the Aboriginal and Torres Strait Islander community.

Completed and ongoing actions include:

• Staff recording collaborative working relationships with Aboriginal and Torres Strait Islander organisations.

• At all major Samaritans events Welcome to Country or Acknowledgements are performed.

• At the beginning of each year a calendar of Aboriginal and Torres Strait Islander events and celebrations is circulated to all staff. Samaritans supported local events such as NAIDOC and Aboriginal Children’s Day.

A copy of the plan can be seen on the Samaritans website: www.samaritans.org.au/reconciliation.

Our people

Our Volunteers

With over 650 staff and 490 volunteers Samaritans values the people who provide

quality service and support throughout our organisation. Our support services

of Finance, HR, Communications and IT work in conjunction with staff across all portfolios in five regions and our chaplain

supports our staff pastorally.

I hadn’t seen the other side of the penny until I started volunteering. Everyday at ER we hear stories of hardships - I once assisted a woman who was ill with cancer and couldn’t afford the petrol to get to the hospital. I volunteer to give something back to the community.

Kevin Volunteer with Samaritans Emergency Relief ServicesThe Clinical Services Unit

provides specialised support, resources and training to individuals, families and

teams and oversees clinical governance and practice

across Samaritans.

The CSU


Strategic Highlights

Person directed services ensure people have voice, choice and control 29 Person Centred Mentors were trained and their roles will continue to assist in shifting our culture.

Our community services restructured into regional groups, being; Central Coast, Newcastle/Lake Macquarie, Hunter, Mid North Coast and Central Western Region. Regional offices with dedicated administration staff have been established.

A number of key administration initiatives were implemented that will support person directed services. For example, a refined delegations system, revamped HR polices and the selection of an automated payroll system, an upgrade to financial systems and the appointment of a dedicated Work Health and Safety Advisor.

Samaritans new website www.samaritans.org.au went live and combined with our social media strategy, these tools promote our person centred services.

Enhanced innovation and proactive practices ensure best practice service modelsA number of key research and evaluation projects were undertaken including Rental Affordability, Food Insecurity, Staff Survey and evaluations from both staff and client perspectives with regard to person centred, self-directed services.

A number of new services commenced, including the state pilot for the Early Intervention Coordination Team (SEICT), a regional pilot for Family Preservation and Restoration, expansion into Western NSW for Out of Home Care (OOHC) services, new services in problem gambling and financial counselling in various areas across the region, Emergency Relief in Toronto and the establishment of Samaritans Student Accommodation, a foyer model at Wickham.

Samaritans set five goals in its 2012-2015 Strategic Plan. Our achievements for this period are highlighted below.

“Being a Person Centred Mentor has given me the opportunity to really grow my networks and help me get a broader understanding of the support Samaritans provides. The individuals and families that Samaritans support have greater

opportunities.”

Bron Samaritans Person Centred Mentor


Samaritans extends beyond Diocesan boundariesWe now have offices in Mudgee and Coonabarabran and have a significant caseload of Out of Home Care children and young people in that area.

Beneficiary performance indicators assist us to monitor the effectiveness of Samaritans aimsSignificant investigation into alternative methods for capturing and reporting outcome data was undertaken.

Two of our key partnerships were evaluated; Brighter Futures and headspace. The findings indicated that Samaritans has great skill and capacity in leading complex partnerships.

A number of external accreditation events were conducted resulting in accreditation for Samaritans Employment Services, Problem Gambling and Family Day Care. All disability services in the Hunter participated in ADHC monitoring.

Promote with courage social policy which is consistent with our identity,

mission, vision and valuesConsumer representative groups have been established

for carers, people with disabilities, young people and families. Regular meetings have been held to seek

feedback on a range of issues which has informed the CEO’s social justice statements and assisted in framing organisational feedback on government draft protocols,

legislation and policies.

Internally, a framework has been developed which manages policy and procedure development.


Three residents from one of the Samaritans Enhanced Living Options homes in Taree spent four days on a P&O cruise. Grace, pictured, was one of the three and her grandfather told Samaritans how much it meant to her.“We’re so grateful to Samaritans for working with Grace to plan to achieve one of her dreams - going on a cruise.”

Disability

Samaritans disability services promote a person centred approach encouraging honesty, respect, dignity and the inherent value of all people.

These values are central to our work and were further encouraged with the launch of the NDIS in 2013.

Our social and recreational activities, independent living skills, personal and home care, accommodation and other support services combine to offer multi-faceted support for people with a disability.

Samaritans Disability Services offer flexibility, choice and support as individual as the people

we work with. We have a range of quality services that support people to achieve their goals.

OUR WORK IN NUMBERS

PEOPLE WITH A DISABILITY

SUPPORTED IN ACCOMMODATION

THROUGHOUT THE REGION.

93

Dion sat on a panel this year to assist in interviewing for a new worker to

support him. This was the first time the disability service had someone they support involved in interviews

and Dion came very prepared.

Dion felt empowered to be involved and asked several

questions to the applicants.

CHILDREN AND FAMILIES ASSISTED

THROUGH OUR NEW SERVICE, SAMARITANS EARLY INTERVENTION COORDINATION TEAM.

435PEOPLE SUPPORTED TO ACHIEVE THEIR

GOALS THROUGH OUR DISABILITY ACTIVITY

PROGRAMS.

172


Disability ServicesCentral CoastActive Linking Initiative/Community Based Activities (ALI/CBA)provides community access, skills building and recreational activities for people living in licensed residential centres and supported accommodation.

Adult Skills, Support, Education Services and Training (ASSET)provides flexible and self-directed support, including education and training for people with a disability in the Wyee and Central Coast area.

Redwood Retreatadjoining properties Jilliby and Killara provide respite accommodation and activities to people with a disability over the age of 18 for one week every four months.

Enhanced Living Options (ELO) residential servicesaccommodation services in Bateau Bay and Kiah House in Jilliby for people with a disability, supporting the development of living skills and providing advocacy and assistance.

Older Parent Carer Programprovides case management for those over 65 years caring for their adult child with a disability, brokerage funds for respite options, supports and carer retreats.

Supported Independence Program (SIP)provides skills-building activities and support for people with a disability, promoting independence through activities that support and develop skills for daily living and community access.

Sams Café a social enterprise model which offers a community café to enhance the skills of the people we support in partnership with Wyong Shire Council.

Leisure Linksa leisure and recreation program for people over 40 with a disability.

Newcastle/Lake MacquarieAdult Skills, Support, Education Services and Training (ASSET)provides flexible and self-directed support, including education and training for people with a disability in the Newcastle and Lake Macquarie area.

Leisure Linksa leisure and recreation program for people over 40 with a disability.

Enhanced Living Options (ELO) residential services accommodation services in Cooranbong, Gateshead, Macquarie Hills, Warabrook and Belmont for people with a disability, supporting the development of living skills and providing advocacy and assistance.

Newcastle Accommodation Outreach (NAO)provides support to people in Newcastle and Lake Macquarie with a disability who are living in their own homes.

Community Living Support Unit (CLSU)provides support to people with a disability who are living in their own homes and one-on-one support to people living in Samaritans accommodation services in Newcastle.

Supported Independence Program Hunter (SIP)provides skills-building activities and support for people with a disability, promoting independence through activities that support and develop skills for daily living and community access.

LIST ING OF OUR


231

ST ORIES FROM OUR Disability Services

After staff in our Mid North Coast office were unable to reach someone Samaritans supported daily in her home, help was only a helicopter ride away! They were airlifted daily to the rural property to support Greer, who lives with a disability.Go team!

Older Parent Carer Programprovides case management for those over 65 years caring for their adult child with a disability, brokerage funds for respite options, supports and carer retreats.

Samaritans Early Intervention Coordination Team (SEICT)provides support to children aged 0-8 with autism, developmental delay or disability, by working with and supporting their families, educators and community members.

Hunter/Mid-North CoastAdult Skills, Support, Education services and Training (ASSET)provides flexible and self-directed support, including education and training for people with a disability in Maitland and Taree.

Enhanced Living Options (ELO) residential servicesaccommodation services in Cessnock, Muswellbrook, Singleton, Taree, Raymond Terrace and Salamander Bay for people with a disability, supporting the development of living skills and providing advocacy and assistance.

Leaving Careone-on-one support to young people leaving the care of the Minister wishing to establish an independent life.

Singleton and Muswellbrook Outreachprovides support to people with a disability who are living in their own homes in Singleton and Muswellbrook.

Andrew, from one of the Samaritans Enhanced Living Options homes in Newcastle, loved the new Honda his service acquired so much, he wrote Honda a special thank you letter and refused to drive in any other service vehicle!

OLDER PARENT CARERS, CARING FOR THEIR ADULT CHILDREN LIVING

WITH A DISABILITY, WERE SUPPORTED THROUGHOUT THE CENTRAL COAST

AND NEWCASTLE.


I started youth work because working with families and supporting people is what I’ve always wanted to do and I felt youth work was a great place to start.I enjoy working with a diverse team at Samaritans, a lot of staff have come from different industries and they bring a great deal of knowledge to their work.

Ryan Senior Worker, Early Intervention Activities (EIA) Newcastle


Youth

Samaritans is a key provider of youth services throughout the Central Coast, Newcastle, Hunter and Mid-North Coast Regions.

In 2013 Samaritans was proud to open the new service, Samaritans Student Accommodation which is home to more than 10 young people who have been at risk of

homelessness and now have a secure place to live while they continue studying.

Samaritans Youth Services provide assistance for young people as well as early intervention support and family assistance. 139 families were supported through the Reconnect service alone.

Samaritans Youth Services offer help to young people aged 12 to 25. This includes support

with counselling, accommodation, family and relationship assistance and case work.

93YOUNG PEOPLE

SUPPORTED THROUGH HUNTER

HEADSPACE.

653 YOUNG PEOPLE IN TAREE ALONE, WERE SUPPORTED

WITH EMERGENCY AND SHORT TERM

ACCOMMODATION.

OUR WORK IN NUMBERS

YOUNG PEOPLE ASSISTED THROUGHOUT THE

SAMARITANS NETWORK OF YOUTH SERVICES.

2,991


Youth ServicesLIST ING OF OUR

Central Coast

Stepping Stones crisis refuge for young people aged 12 to 17 with six beds providing accommodation, case planning, links to education and training programs and longer term stable accommodation options.

Samaritans Outreach Team (SORT) works with young people aged between 14 and 24 specifically targeting those who are homeless or at risk of homelessness, providing one-on-one support, advocacy and referral. Also provides transitional housing and living skills programs.

Early Intervention and Activities (EIA) Serviceprovides support to families and their children 0 to 12 and to young people aged 13 to 18 residing in the Wyong area. Offering advice and referral, case planning and assessment, case work, home visiting, parenting skills development programs, parenting programs and school-based groups.

Intensive Family Support (IFS)works alongside families intensively for a minimum of 12 weeks to reduce the risk of children entering Out Of Home Care (foster care). Referrals only received from the Department of Family and Community Services.

Newcastle/Lake MacquarieCommunity Youth Development Project (CYDP)the Newcastle Youth Development Officer promotes and addresses the rights and needs of young people in the Newcastle LGA by supporting and resourcing the Newcastle youth sector, community organisations and community members. The YDO assists in the development of programs and services, arranges sector training, facilitates local youth interagency.

Creative Timesan innovative early intervention program offering group work and individual support services to young people aged 7 to 13, and parenting support to their families in Newcastle and Lake Macquarie.

Reconnectprovides counselling, group work, mediation and practical support to young people, who are at risk of homelessness, and their family to break the cycle of homelessness.

Early Intervention and Activities (EIA) an early intervention program providing a variety of supervised activities for young people aged between 9 and 18.

Out of Home Care (OOHC)See page 24.

Samaritans Casework Teamprovides one-on-one outreach support and advocacy to young people aged between 12 and 25 who are homeless or at risk of homelessness. Also provides supported accommodation to pregnant and parenting mothers.

Youth Direct a drop-in and/or telephone service providing information, referrals and access to electronic communications to young people 12 to 25 and their families.

One fella, Ben*, heard about Hunter Homeless Connect Day and caught the train from Scone just for the event.He left school at 14 as he was getting into trouble and getting mixed up with the wrong crowd. He had just spent the last six months doing fencing work and is now looking for more work opportunities and services that can support him.He said the event was great and he learnt about many different services and was able to access services like a haircut and housing information.

Astrid Youth Development Officer Community Youth Development Project

Michelle* left home at 12, after being beaten by her drug-using mother. Homeless for eight years, she has found support in Samaritans Student Accommodation and has also accepted a traineeship in administration.

“Two years ago I didn’t think I’d be here. Thanks to Samaritans, now I have a full time job and a rent ledger. I’m proud that after all the times I’ve asked for help, now I’m on the other end of the phone helping people,” she said.

ST ORIES FROM OUR Youth Services

I was doing it hard and had a bit of trouble with the police, so I moved to Stepping Stones to lift myself up and the team have done so much for me.They’re helping me get into education and teaching me living skills like cooking and maintaining my money.This is honestly the best place I’ve stayed and there are some of the best workers here.

JJ* Supported by the Stepping Stones Youth Refuge, Wyong


Youth Services Continued...LIST ING OF OUR

198YOUNG PEOPLE ASSISTED

THROUGH PORT STEPHENS EARLY INTERVENTION SERVICE.

HunterAdolescent Family Counsellorprovides individual, group and family therapeutic counselling, case management and family mediation and restoration services to young people aged 11 to 21 in the lower Hunter area.

‘Back on Trac’ Youth Accommodation and Outreach Serviceprovides medium to long term accommodation to young people aged between 12 and 25, who are homeless or at risk of homelessness. Samaritans Youth Housing Options Maitland (SYHOM) provides accommodation for up to 11 young people aged between 16 and 21 through three separate accommodation options and outreach support for up to 12 months.

Hunter headspacea mental health initiative for young people 12-25 offering both clinical support to youth and their families and early intervention activities.

Hunter headspacea mental health initiative for young people 12-25 offering both clinical support to youth and their families and early intervention activities.

Maitland and Dungog Young Parents Support and Outreach Servicesengages young parents and their children by providing group activities, day program, support and referral to other services.

Maitland and Dungog Youth Development Project (YDP)provides information, advocacy, training and professional development opportunities to local youth services.

Port Stephens Early Intervention Program (PSEIP)provides support to young people aged between 12 and 18 who are homeless or at risk of homelessness and want assistance with family relationships and alternative accommodation options.

Mid-North Coast

Open Door Youth Refugecrisis accommodation for up to three months, provided to young people who are homeless or at risk of homelessness.

ST ORIES FROM OUR Youth Services

Taree/Forster Accommodation Brokerageeprovides emergency accommodation and case management to young families who are homeless, helping them find suitable and affordable housing.

Taree Outreach/Pioneer Villasprovides early and crisis interventions, mediation and family support to young people experiencing or at risk of homelessness.

Taree OOHC Residential Serviceprovides supported care for young people aged 12 to 18 who are in the care of the Minister.

“Donating bread to the youth refuge is more than just ensuring food isn’t chucked out of a night, it fullfils a need in me to help those in our local community. It is extremely important that local businesses support these services, we are all in the same boat, in it together, we need to be a team in our region.”

Cushla Owner of Bakers Choice Bakery, Taree

We know with homeless young people it’s incredibly challenging to maintain access to education, whether they’re couch surfing or sleeping rough, they don’t know where they’re going to wake up the next day.

The Samaritans Student Accommodation Service gives young people the opportunity to reach their goals, to stay in school and to get qualifications so they can then go on to work. This opens so many more doors and offers so many more choices for young people in our community.

Carrie Senior Worker, Casework and Youth Direct

Every year the children at the Samaritans Early Learning Centre in Newcastle are very excited to visit the local fire station. The children get to learn basic fire principles and are also shown through the fire engine and even sound the siren!They all enjoy working the hoses and practice putting out a fire (pretend, of course)!

Ros Nominated Supervisor, Samaritans ELC Newcastle

24 Samaritans Annual Report 2012-2013 Samaritans Annual Report 2012-2013 25

Quality childcare is provided through two Early Learning Centres, Family Day Care and In Home Care.

Our Out of Home Care services grew into our new Western region with 35 new placements.

Programs such as Brighter Futures and Family Restoration continued

to support families and strengthen resilience.

Our newest disability service, Samaritans Early Intervention and Coordination Team also added strength to the children and family portfolio by supporting children aged 0 to 8, with autism, developmental delay and/or disability.

Samaritans Children’s services supported over 1,326 children in the annual period.

Our services are designed to support every member of a family, from children with

additional needs, to foster children, to day care services and parenting support.

OUR WORK IN NUMBERS

CHILDREN CARED FOR THROUGH

FAMILY DAY CARE.

350CHILDREN AND YOUNG PEOPLE SUPPORTED BY OUT OF HOME CARE IN

FOUR REGIONS.

108460

CHILDREN WITH ADDITIONAL NEEDS

SUPPORTED BY SAMARITANS.

Children and Family


Children and Family ServicesLIST ING OF OUR

Brighter Futuresan early intervention program targeting families, who are at risk of entering the child protection system, with children 0 to 8 years. A range of coordinated interventions are provided, in the areas of parenting programs, childcare and sustainable home visiting support.

Family Day Careregistered carers provide quality child care in a family-based environment 7 days a week, 24 hours a day to children in Cessnock, Singleton and Dungog areas.

In Home Careregistered carers provide child care services to families in their own home.

Samaritans Early Learning Centre (ELC), Newcastleprovides high quality long day care from birth to six years.

Samaritans Early Learning Centre (ELC), Woodberryprovides high quality pre-school education for children aged between 3 and 5.

Supporting Children with Additional Needs (SCAN) provides children with additional needs access to pre-school, occasional care and vacation care services in the Hunter and Central Coast.

Supporting Children with Additional Needs (SCAN) Mid North Coastprovides children with additional needs access to pre-school, occasional care and vacation care services.

Samaritans Intensive Family Support Serviceprovides families who have children under 15 years who are at significant and imminent risk of harm with intensive holistic case management for up to 12 months. Referrals can only be made by the NSW Department of Family & Community Services.

Family Preservation and Restoration Serviceworks alongside the NSW Department of Family & Community Services supporting families with parenting skills development, counselling and household financial management to achieve goals pre-determined by the family, Samaritans and the department.

Out of Home Care (OOHC)foster carers offering short to long-term accommodation for young people with intensive needs.

Central Coast Early Intervention and Activities (EIA) Servicesee page 18.

Samaritans Early Intervention Coordination Team (SEICT)see page 15.

PARTNERS WORKED WITH THROUGHOUT THE

CHILDREN AND FAMILY SERVICES PORTFOLIO.

1,566

ST ORIES FROM OUR Children and Family Services

From the moment my Samaritans case workers met me they were nothing but compassionate and understanding. My youngest son is autistic and they helped with behavioural issues and gave us a coping mechanism to allow us to be parents again.Samaritans has been truly wonderful and I have already passed on their details to many of my friends who were doing it though like we were.

StaceySupported by the Samaritans Early Intervention Coordination Team

I work with lots of families but one that stands out is Meg* and her son. I worked with her through a tough time but she was able to find work again while looking after her new son. Samaritans was able to support her to join a gym and when our program finished she kept going and lost over 15kgs. I’m so proud to work with people who work hard for positive outcomes.

Kim Family Day Care Coordinator

We’ve had a couple dozen placements over seven years, mostly babies. I love having newborns. While taking care of young children 24/7 can be challenging, it is also a satisfaction I’ve never had with anything else in my life. I’ve had a really good experience with Samaritans and it’s not just one person, the organisation is made up of lots of great people. I never thought I’d be doing something that I absolutely love, and here I am, I’m doing it.

SandyFoster Carer, Samaritans Out Of Home Care


A Community Garden has been established as part of the Recovery Point program. Volunteer, Emma said, “I’ve been coming along for a few months and really love it. We hope to start a small enterprise selling flower arrangements to local businesses. I hope to pass those skills onto other participants as we grow together.”


OUR WORK IN NUMBERS

Samaritans is known for the Emergency Relief support thousands of people each year. Our many other community services such as

tenancy support, grandparents programs and post-release support offer assistance where

other services do not fill the gaps.

Community

VOLUNTEER HOURS GIVEN TO THE

GRANDPARENTS AS PARENTS PROGRAM.

6002,332

PEOPLE ASSISTED THROUGH THE TENANT

PARTICIPATION RESOURCE SCHEME.

Samaritans community services portfolio is varied and extends across four regions.

Our 12 Emergency Relief centres are complemented by services like financial counselling, gambling counselling, three retail stores as well as tenancy and brokerage support.

In the reporting period our Home for Good program has grown to include

a new service, Recovery Point, which continues practical assistance for people leaving prison.

Our Parish Partnerships Manager works with Anglican parishes to grow community ministry initiatives which is in addition to the various chaplaincy portfolios Samaritans provides.


Funded

Cessnock Community Shed a community garden providing opportunities for unemployed people to be mentored in a range of skill building activities and labour market training programs such as horticulture, furniture and small motors restoration.

Coalfields Healthy Heartbeat (CHHB) Cessnocka program aiming to reduce the incidence of heart disease by educating the community through quit smoking campaigns, healthy eating and physical activity programs.

Samaritans Information and Neighbourhood Centre (SINC Cessnock)a community centre offering information, support, emergency assistance and centre-based activities, with 15 visiting services using the centre on a regular basis.

Tenancy Support Mid-North Coast provides accommodation support for young people, women escaping domestic violence and families that become homeless in the Manning.

Commonwealth Financial Counselling Programfunding received to employ a financial counsellor and increase funding for families at risk of homelessness.

Gambling and Financial Counselling Servicepart of the NSW ‘gamblingHELP’ initiative, Samaritans gambling counselling offers help to those affected by gambling. This support can extend to person, financial, relationship, grief and trauma counselling.

Kinship Careparish-coordinated/hosted peer support groups and community forums for grandparents raising their grandchildren at Gorokan, Morisset, Cessnock, Fennell Bay, Charlestown, Mayfield, Nelson Bay, East Maitland, Belmont, Singleton and Raymond Terrace.

Tenant Participation Resource Schemecovers the Hunter and Central Coast supporting tenants who are in social housing. Support is provided through training for tenancy advisory groups, outreach tenancy advice, hosting forums for tenancy groups, a 1800 number for advice and referrals and support for Department of Housing staff working with local tenancy groups.

Brokerage Support Servicefor families at risk of homelessness as a result of not being able to pay their rent or mortgage. Offers referral to financial counselling, emergency relief and other family, youth and housing services. Applicants must have dependent children 16 years or younger in their care.

PEOPLE SUPPORTED THROUGH THE INFORMATION AND

NEIGHBOURHOOD CENTRE IN CESSNOCK.

8,417

Community ServicesLIST ING OF OUR

I needed help with rental arrears and was referred to Samaritans. The financial counselling helped a lot, I’d never sat down and worked out my financials. Having Samaritans Brokerage Service deal with the real estate on my behalf took a lot of stress off. Dealing with Samaritans was the first time I actually felt like I was entitled to something, I wasn’t made to feel like I was bludging. These (Samaritans workers) were people I’ve never met before, and they actually cared.

SimonSupported by Financial Counselling and Brokerage Support Service in Newcastle

Tammy* found herself homeless after the property she’d lived in for

many years was sold.“I’ve worked hard in my life to

have the things I have, I’ve been a contributing member of society,

I’ve been a single mum and always made an effort to work…being in this

situation is hard.”“If it wasn’t for Samaritans help with food, petrol, electricity and

brokerage support service, I wouldn’t be able to apply to live in

new properties because of debt and arrears. I cannot say how much I

appreciate their help.”

ST ORIES FROM OUR Community ServicesST ORIES FROM OUR Community Services


Community Services continued...LIST ING OF OUR

We supported a family with four disabled children and after the husband was injured and could no longer work, the family struggled on its benefits. Samaritans was able to support the family by liaising with their real estate to avoid eviction, as well as offer food parcels and financial strategies so they could better manage their income.

ShanianeStaff member, Samaritans Mid North Coast services

Partially or completely funded by Samaritans

Manager Parish Partnershipsidentifying opportunities for parishes in the Newcastle Diocese to contribute to local community ministry initiatives.

Emergency Relief Centres (12 centres)provide immediate emergency assistance to people in our community experiencing financial hardship. Assistance includes support with food, utility bills, pharmacy requirements, clothing and referral to other agencies. Services are provided at offices located in Adamstown, Cessnock, East Maitland, Gorokan, Mayfield, Morisset, Taree, Teralba, Toronto, Belmont North, Toukley and Wyoming.

Disaster Recovery (7 teams)trained volunteers provide assistance in case of flood, fire or other disasters. Teams in Bateau Bay, Wyoming, Kincumber, Cessnock, Maitland, Newcastle, and Lake Macquarie.

Home for Gooda program supporting the re-entry of people into the community after leaving prison. This program incorporates Friendship House and Community Chaplaincy.

Friendship Houseprovides transitional accommodation, friendship and assimilation assistance for men exiting correctional facilities.

Recovery Pointprovides practical assistance and support to people who are leaving prison and/or drug rehabilitation centres to re-engage with the community.

Margaret Stibbard Close long-term accommodation for men who have previously been homeless.

Retail Stores pre-loved clothing and bric-a-brac are provided to clients or sold at stores in Hamilton, Mayfield and Wallsend.

Chaplaincy

Samaritans Chaplaincyprovides chaplaincy services; care, support, spirituality and values exploration for staff, their families and some of the people we support. Develops links and relationships between Samaritans activities and projects and local congregations and parishioners to support partnerships and volunteering in Samaritans.

Whitebridge School Chaplaincyprovides chaplaincy services and support to members of the Whitebridge High School community.

Home for Good Community Chaplaincy Project provides support to persons exiting correctional services by linking them with volunteer mentors in the community and their peers.

Corrective Services Coordinator manages chaplaincy services and spiritual care for Corrective Services NSW.

Cessnock Gaol provides chaplaincy services to inmates and staff.

Juvenile Justiceprovides chaplaincy services to juvenile offenders and staff at Frank Baxter Detention Centre.

John Hunter Hospital Chaplaincyprovides chaplaincy support to patients and their families and staff members.

ST ORIES FROM OUR Community Services

When Ray started attending the Samaritans Information and

Neighbourhood Centre in Cessnock he needed assistance with food. Each time he

returned he told more of his story.Over the years we assisted Ray with programs

to help him move on with life. Ray attended detox and rehab, Heal for Life, AA programs

and Financial Counselling.Ray has now been sober for 18 months

and has moved forward in his life. Ray told me that he couldn’t have done it

without Samaritans and that we saved his life.

LesleyTeam Leader SINC, Cessnock

PEOPLE ASSISTED THROUGH SAMARITANS FINANCIAL COUNSELLING SERVICE.

307


Samaritans Functions & Cateringa business offering individual support programs for people with a primary diagnosed mental condition that require supported employment and training.

Samaritans Lawn and Garden Careprovides one-off and routine lawn maintenance and cleaning services to businesses while supporting employment and vocational training for people with a mental disability in the Hunter.

Rainbow Haven and Orion Housesupported accommodation on the Central Coast for people who have transitioned from boarding houses.The services enhance opportunities to engender and appreciate the learning of new skills, maintaining good mental health and productive, healthy and inclusive lives.

Kaiyuprograms work to increase community access, skills and self-esteem of people living with mental health difficulties.

Hunter headspaceSee page 20.

Shane, who lives in Rainbow Haven, supporting those with mental health challenges, achieved one of his “bucket list” dreams and took to the skies on a microlight flight around the Central Coast.

Shane proudly shares his story with others about the flight and has his experience captured on DVD.

SERVICE LIST ING I like to learn new recipes and make meals. I also like to get out to buy the things that I like, and I especially like McDonald’s!

DonneParticipant in the Samaritans Kaiyu program

Mental HealthSamaritans provides mental health support through a number of programs, a social enterprise and two supported accommodation homes.

OUR WORK IN NUMBERS

PEOPLE SUPPORTED WITH THEIR MENTAL

HEALTH THROUGH THE KAIYU SERVICE.

PEOPLE LIVING WITH MENTAL HEALTH

DIFFICULTIES EMPLOYED BY

SAMARITANS SOCIAL ENTERPRISE.

4022


Financial Reports & Grant Funding

Total revenues increased by $4.0m from 2012, which was from increased grant funding. Reduction in Rendering of Service and sale of goods income was offset in part by increased rental income, sale of assets and other sundry income. Investment income has held steady despite falling interest rates and uninspiring share market performances. Total revenue for 2013 is recorded as $42.6m.

The reportable surplus for 2013 is $2.2m. However, of this figure, $0.5m is represented by income received from funding bodies and allocated for capital expenditure, largely real estate. In other words, the income of $0.5m shows in the income statement, but the expenditure which matches it appears in the balance sheet, thereby showing a ‘paper’ profit only.

SAMARITANS 2013 REVENUE

Grants

Rendering of services

Sale of goods

Donations

Rent

Investment

Asset sales

Sundry

2,742,918

379,003

482,522

688,041

561,576

256,703

818,601

36,709,307 5,929,365

SAMARITANS 2013 EXPENDITURE

Employee benefit

Utilities

Client & brokerage

Repairs & maintenance

Depreciation

Stationery

Motor vehicle

Marketing

Rent

Other

Contractors

27,289,211

5,940,528

7,133,969

780,392

361,439

70,359

744,232

1,441,302

673,913

1,164,350

1,006,093

891,890


Financial Reports & Grant Funding Continued

Grant Funding Received 2012/2013Amount

NSW State Government GrantsDepartment of Family & Community Services - Aging, Disability & Home Care 23,057,918

Department of Family & Community Services - Community Services 12,813,634

Department of Family & Community Services - Housing NSW 174,654

Hunter New England Health 596,391

NSW Office of Liquor, Gaming and Racing 73,187

Premier’s Department - Community Builder’s Program 20,000

Grand Total NSW State Government Grants 36,735,785.53

Federal Government GrantsDepartment of Families, Housing, Community Services and Indigenous Affairs 1,711,059

Department of Education, Employment and Workplace Relations 1,745,420

Attorney General’s Department, Australian Government 11,858

Grand Total Federal Government Grants 3,468,339.60

Other GrantsBaptist Community Services 30,000

Carers NSW 8,475

headspace National Youth Mental Health Foundation Ltd 824,183

Healing Foundation 600

Maitland Neighbourhood Centre 2,000

Music NSW 2,500

Wyong Shire Council- Christmas Lunch on the Coast 2,000

Grand Total Other Grants 869,758.00

Total Grants Funding 41,073,883.13


2013 2012

Current assetsCash and cash equivalents 11,385,317 7,251,691

Trade and other receivables 1,069,891 985,487

Inventories 9,131 10,788

Held to maturity investments 1,858,922 1,832,276

Total current assets 14,323,261 10,080,242

Non-current assetsAvailable for sale financial assets 2,819,402 2,343,607

Property, plant and equipment 12,614,956 12,838,781

Total non-current assets 15,434,358 15,182,388

Total assets 29,757,619 25,262,630

Current liabilitiesTrade and other payables 6,992,861 5,572,777

Borrowings 200,000 220,000

Provisions 2,184,396 1,764,895

Total current liabilities 9,377,257 7,557,672

Non-current liabilitiesProvisions 792,667 694,027

Total non-current liabilities 792,667 694,027

Total liabilities 10,169,924 8,251,699

Net assets 19,587,695 17,010,931

EquityReserves 3,293,611 2,360,458

Retained profits 16,294,084 14,650,473

Total equity 19,587,695 17,010,931

Balance Sheet as at 30 June 2013


Our SupportersSamaritans is grateful for the generous support of many individual and corporate donors.In 2012-2013 we were grateful to receive sponsorship from Forsythes and Port Waratah Coal Services, amongst other businesses.

Our new service, Samaritans Student Accommodation received generous support from Jesmond Lions Club and the local ICAA and CPA Chapters, through the Bean Counters Ball initiative.

At Christmas, hundreds of local businesses support our Combined Charity Toy Warehouse with Giving Trees, as pictured. Ongoing business supporters include the Newcastle Herald and ABC1233.

Our Success

Winner National Homelessness Services Achievement Awards 2012 Samaritans Brokerage Support Service, Newcastle Pictured left

Finalist Premier’s Partnership Award 2012 This Way Home Partnership, Newcastle Highly Commended Anglicare Australia Awards for Excellence 2012 Combined Charities Christmas Warehouse, Newcastle

Highly Commended Anglicare Australia Awards for Excellence 2012 Sam’s Café, Central Coast

HOW YOU CAN HELPSamaritans is a truly local organisation working with local people and relying on local supporters to assist us with this work. We work in partnership with many businesses in the region and are grateful for the commitment of many Anglican parishes.

If you would like to support Samaritans and help locals in need you can assist in a number of ways.

DonateDonate online at www.samaritans.org.au/donate or phone 4960 7100. A donation of $2 or more is tax deductible. An easy way to contribute is to become a “Samaritans Supporter” and give monthly or quarterly.

VolunteerYou can volunteer with Samaritans in a variety of our services. Help in our retail stores, Emergency Relief outlets or with our fundraising events. To see what opportunities are available or register your interest, visit the Get Involved page at www.samaritans.org.au.

BequestOffering a bequest to Samaritans is an opportunity to leave a legacy that reflects your values. After considering your family and friends, please consider helping people in our local community. Email [email protected] for more information about leaving a gift in your will.

www.facebook.com/SamaritansFoundation

www.twitter.com/SamaritansNews

Samaritans is committed to sustainabilityRevive Laser is an Australian made, 100% recycled paper and has the below credentials

36 Warabrook Boulevard, Warabrook, NSW 2304

PO Box 366, Hunter Region Mail Centre, NSW 2310

Ph: 02 4960 7100 Fax: 02 4960 7160

E: [email protected]

W: www.samaritans.org.au

Information in this report relates to the financial year ending 30 June 2013 and the activities of

Samaritans Foundation – Diocese of Newcastle (ABN 38 574 464 524)

Samaritans Enhanced Living Options Central Coast Pty Limited (ACN 098 658 836)

Samaritans Enhanced Living Options Hunter Mid North Coast Pty Limited (ACN 098 658 792)

Samaritans Community Services Hunter Mid North Coast Pty Limited (ACN 098 658 818)

Samaritans Enhanced Living Options Newcastle/Lake Macquarie Pty Limited (ACN 131 340 111)

Documents

2013 ANNUAL REPORT · 2017-05-21 · 2 Samaritans Annual Report 2012-2013 Samaritans Annual Report 2012-2013 3 On the Cover: Jude participates in Samaritans disability programs, offering