Customer service functions

DISTRIBUTOR EVALUATION CHECKLIST

USP will conduct an evaluation of each authorized USP Reference Standard distributor at least once every three years. USP will conduct an evaluation of all potential candidates to become USP Authorized distributors. The evaluation will be conducted by the USP staff person responsible for managing the territory and/or their supervisor. This form is completed by the USP staff person conducting the evaluation, and returned to the Senior Director of Sales, with a copy to the Senior Administrative Associate in Sales and Marketing. Include all relevant supporting documents or photos.The evaluation may include an independent due diligence review by the legal department and additional evaluation conducted by the finance department. Anti-corruption training is conducted separately.Basic Information FORMCHECKBOX Obtain background information on the company. Include size, physical address, primary business, gross revenue, number of employees and web site address. Provided Not provided

Size: Small

Address: Pyme

Primary business: Distribution of pharmaceutical productsGoss revenue: 575.000.000

Number of employees: 5 people.

Web site address: http://globalquimia.com.co/ FORMCHECKBOX List key principal owners. Provided

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The main owners are:Jose Hernando Rubiano Buitrago FORMCHECKBOX List current supplier agreements and product line offerings. Obtain partnerships and distribution agreements the company has with others. Provided

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FORMCHECKBOX Obtain references from other suppliers the company represents. Provided

Not provided FORMCHECKBOX Obtain references from their customers. Provided

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FORMCHECKBOX Obtain information on the customers the company currently serves. Include customer groups and sizes, total number of current customers and prospective customers. Provided Not provided FORMCHECKBOX For new companies being considered have those sign and complete USP credit application. Provide financial information. Include balance sheet, cash flow statement and profit/loss statement. Provided

Not provided FORMCHECKBOX Obtain copies of current registrations, licenses and permits. Provided Not providedReview conducted ________________________________________________________________ By USP Staff Print Name

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Customer Service, Accounting and Data Management FORMCHECKBOX Describe the firms customer service/order management capability. Use a separate sheet if necessary.

Customer service

Globalquimia Ltda. Is a leader in the marketing of pharmaceutical and chemical use contributes to meeting the scope of a global form the basic needs of the pharmaceutical and chemical industry in general, with products and services of the most prestigious companies worldwide company.

Our company is characterized by management that makes every person working here and having the opportunity to be in contact with customers and generate in them some level of satisfaction. The concept of work that concerns the entire organization, both in the way of serving customers (who buy us and allow us to be viable) and how to meet internal customers, different areas of our own company.

Globalquimia Ltda. service is identified by the quick response to its customers, import of any primary or secondary standard, from anywhere in the world, Distribution hard gelatin capsules and soft gelatin capsules, machinery and equipment for pharmaceutical use, instruments laboratory, dyes, silica gel desiccant, liniers the pressure.Order management capability:Globalquimia has trained and highly qualified personnel, to respond within 48 hours to customer requiements has a capacity to respond more than 500 quotes per month, making delivery to anywhere in the country and the world. Describe how their customer service representatives will provide end users with: RS availability: Our customer service representatives, provide immediate information on the availability of our products. By a quotation. RS prices, lot numbers, valid use dates: Globalquimia has an information system that allows you to deliver immediate customer pricing information and lot numbers and expiration date are delivered to the customer with a bill of sale and quotation. RS handling, shipping and storage conditions: Be has established in our system of management of quality parameters set for storage and transport, the customer is guaranteed the storage via the CoA and external audits and finally carriage is performed according to the recommendations given by the manufacturer and current regulations in Colombia, for handling pharmaceutical products. Publication official titles and release timeframes: At the time of the quote, it tells the client the conditions of release and timing of release of the products. Publication prices: The publication of prices is performed through quotation. Other customer inquiries received by the Distributor must be forwarded to the Distributors contact at USP: If there is any additional consultation standard, the client refers to the official website of the USP or contact our staff at USP and indicates the query that the client requires.USP Account Manager Evaluation:

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Not Applicable Excellent Good Average Poor Unacceptable Non-existent FORMCHECKBOX Describe your customer data base, order management and inventory control system. Use a separate sheet if necessary. Customer database:

The charge of managing the database is the commercial assistant, who include new customers to the system and periodically updates the contact old customers.Order management:

Order management is carried out in an orderly, consecutively in the order of arrival of the purchase order, the readiness of the product is made and delivered according to availability.

In the case of standard reference materials and equipment for pharmaceutical use the purchase order is received, it requests the respective supplier, the necessary permits in the control entities are requested, the purchase is made and delivered according to the order of arrival of the goods.

Inventory Control: Performed by Kardex, where the entry and exit of products neatly register, input products authorizes the manager and the output is made through purchase orders received. USP Account Manager Evaluation: FORMCHECKBOX

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Not Applicable Excellent Good Average Poor Unacceptable Non-existent FORMCHECKBOX Describe your Accounting System. Use a separate sheet if necessary.Globalquimial ltda accounting, is handled with the accounting software helisa GW, your provider is PROASISTEMAS and has its own license. ote: USP invoices must be paid in a timely manner within payment terms outlined in Distribution agreementUSP Account Manager Evaluation:

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Additional Account Manager comments or observations on this section:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Distribution and Storage FORMCHECKBOX Describe the companys Customs clearance department. How will they assure the proper release from Customs of USP products? Use a separate sheet if necessary.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

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FORMCHECKBOX Do you handle USP controlled substance reference standards?

No

Yes. Please verify you have proper authority to handle controlled substances.USP Account Manager Evaluation:

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Is the facility ISO certified?

No Yes. Provide a copy of the audit report.

Obtained

Not ObtainedDoes the facility have any other certifications or inspection certificates?

No

Yes. If so indicate what ones and provides copies of certification reports.

Obtained

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No

Yes. If yes answer questions below regarding storage facilities.

Storage Facilities if stocking USP RS

FORMCHECKBOX Authorized Distributors must be able to ensure that USP RS are held under the proper storage conditions. Describe your storage facility, including types of refrigeration and freezers. Provide photographs of your storage facility. Use a separate sheet if necessary. ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

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FORMCHECKBOX Authorized Distributors must be able to properly monitor and track inventory and lots. Describe how you do this in your storage facility. Use a separate sheet if necessary.__________________________________________________________________________________

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FORMCHECKBOX Is access to the storage area controlled and is the area secure?

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Additional Account Manager comments or observations on this section:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Packaging and Shipping FORMCHECKBOX Describe the companys packaging and shipping capabilities. Use a separate sheet if necessary.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

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FORMCHECKBOX All USP RS must be packaged and shipped in a manner that will prevent damage to the contents, containers, label and documentation. Please address the following suggestions from USP and indicate whether the company can comply with these:Items requiring shipment under special conditions must be maintained at those conditions throughout the shipping and delivery process. Please describe how they would handle and ship such items from time of receipt by them to delivery to customer. Use a separate sheet if necessary._________________________________________________________________________________________________________________________________________________________________

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All local laws regarding the shipment of chemicals must be followed when shipping USP reference standards. Please indicate if the company warrants that they comply with all such regulations in their practices. Complies with all local regulations:

Yes

No. Please tell why you checked no.

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The Distributor should choose a carrier that will adequately handle the shipment of USP reference standards to the Distributor's customer. Please describe how you ship to the customer from your facility and what shipping carrier you use?

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Sales and Marketing Requirements FORMCHECKBOX Describe the companys marketing and sales capabilities. Note the following requirements and comment on the firms capabilities.

The Distributor is responsible for the development and execution of the marketing plan with Semi- annual updates that are to be reported to their USP Account Manager or Customer Relationship Manager. Updates should include a summary of marketing/sales activity for key territory regions. Sales results by product and customer groups also should be reported quarterly. Periodic conference calls will be conducted to assess market conditions and further opportunities for collaboration. Knowledgeable Sales Representatives that will promote USPs products and service to accounts covering the entire assigned territory. Technical support for response to customers scientific and technical questions. Technical staff is required to be trained through the USP Distributor Product Training program and maintain current knowledge of new products and services. Identify the person in your firm who will handle customer inquiries and provide a resume or other description of his/her capability to do this work.

Sales tracking systems to record customer contact data and product order status. Promote USP products and services by direct mail and email to include catalog updates, product updates and promotions regarding new products and services. Participation in scientific seminars, conference, exhibits to promote USP products. Pricing and inventory availability tracking systems for customer inquiry. FORMCHECKBOX Obtain a pharmaceutical industry overview for the geographic regions to be covered.

a. Growth rate, key industry player, domestic versus multi-national organization and generic versus brand sales.

b. Import and export trends in the pharmaceutical industry should be outlined. FORMCHECKBOX Provide an overview of the current import tax duties and sales tax for the countries covered in their territory. Use a separate sheet if necessary:

R/. He tariff is 10%, the DHL is not deductible, it handled 16% VAT this di is deductible. FORMCHECKBOX Describe the current regulatory situation and its impact on specific market segments to include multi-nationals, domestic, government, university and contract manufacturing organizations as it may relate to sales of USP products. Use a separate sheet if necessary. ______________________________________________________________________________________

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FORMCHECKBOX For new distributors, obtain information on their proposed prices for USP Reference Standards and publications. What is the list price for a USP RS from your firm? What is the total price to the end user, including all taxes, freight, and other charges? For existing distributors, obtain copies of some customer invoices for USP products sold. Use a separate sheet if necessary.R/. The profitability of the standards is 25% after calculating the costs of freight, taxes and financial expenses. Bill of Sale is attached to the end customer.USP Account Manager Evaluation of the sales and marketing plan:

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Additional Account Manager comments or observations on this section:________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

5. Training

FORMCHECKBOX Distributors are invited to complete sales training when it is offered by USP at the Rockville Headquarters site. Periodically updated training materials will be provided. It is the responsibility of the Distributor to stay current on USP products, services, new initiatives and policies and procedures. Is the company willing to travel to USPs offices at their own expense for training? x FORMCHECKBOX Yes

FORMCHECKBOX NoTraining Conducted by USP: _______________________________________ Date By whom (USP staff): _______________________________________

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SignatureAdditional Account Manager comments or observations on this section:

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Please explain your reasons for the overall rating if rated poor or Unacceptable. Use additional pages if needed: ______________________________________________________________________________________

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PAGE MKT Form 1 Version 2Effective date: 02 May 2013

G: Sales\Forms\2013-05-02 Distributor evaluation checklist for account managers.doc