2012 Learn Book Web

LEARNASTD 2012 INTERNATIONAL CONFERENCE & EXPOSITION

YOuR GuIDE TO EDuCATION SESSIONS

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Your Guide to Education Sessions | 1

TABLE OF CONTENTS

Welcome to ASTD 2012 ....................................................... 2

ASTD 2012 Board of Directors ............................................ 4

ASTD 2012 International Conference & Exposition Program Advisory Committee ............................................ 6

ASTD 2012 Certification Institute Board of Directors ......... 8

Education Program Information ......................................... 9

Thursday – Saturday........................................................ 14

ASTD Certificate Programs ............................................. 15

ASTD Preconference Workshops ...................................... 17

Sunday .............................................................................. 20

Monday ............................................................................. 54

Tuesday ............................................................................ 98

Wednesday ..................................................................... 138

Speaker Listing ............................................................... 169

Session Index .................................................................. 174

CPLP Recertification Worksheet .................................... 178

Please Note:

This book is accurate as of press time and replaces preconference publicity. Please check the Program Guide Addendum and Conference Daily for program updates, announcements, and additional exhibitor listings. Addendums can be found at the Registration and Badge Holder Pick-Up Counters. Sessions are filled on a first-come, first-served basis. Please select one or two alternate sessions in each time slot in the event that your first-choice session is full. For the safety of all participants, ASTD must observe maximum-occupancy regulations.

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HEADINGWELCOME TO ASTD 2012

Chris Pirie2012 Chair, ASTD Board of Directors

Gail HansenChair, International Conference Program Advisory Committee

On behalf of the entire ASTD community, welcome to Denver, Colorado and the ASTD 2012 International Conference & Exposition! We hope that your time here is personally and professionally enriching.

This year our theme is LEARN SOMETHING NEW, PERFORM SOMETHING EXTRAORDINARY. As members of a profession devoted to the development of others we know that learning has value—and can lead to extraordinary results. It’s our job to keep learning so that we can help people and organizations achieve even more! ASTD 2012 offers a wealth of information, best practices, and tools to benefit you and your organization. We hope you took advantage of the preconference webcast that was offered this year.

Three General Sessions anchor ASTD 2012. Jim Collins, John Kao, and Heidi Grant Halvorson will challenge and inspire you with their perspectives on leadership, learning, and innovation.

This Year It’s All About Community You’ll see references around the conference to ASTD’s new Communities of Practice. We invite you to explore these new communities during your time here. More than 300 educational sessions have been aligned to ASTD’s Communities of Practice to highlight their relevance to what you do and where you do it. Education sessions are organized around these tracks: Career Development, Designing and Facilitating Learning, Global Human Resource Development, Human Capital, Leadership Development, Learning Technologies, Measurement, Evaluation, and ROI, Trends, Higher Education, Government, and Sales Enablement. The Government Pavilion will again be the place for public sector practitioners to learn and network with colleagues. The Faculty Forum on Monday afternoon and Student Day on Tuesday are special events for our attendees in higher education. For those who help sales professionals and sales teams increase their performance, the Sales Enablement Zone is a new feature that will host a conference-within-a-conference and networking opportunities to meet your needs.


HEADINGWELCOME TO ASTD 2012

ThouGhT LEADErShIP IS PLEnTIFuLVoices of Innovation characterizes a group of speakers who are true thought leaders in the field. Make time to hear Sarah Bloomfield, John Sullivan, Claire Diaz Ortiz, and John Boudreau. Recognized Leaders of the Profession including Michael Allen, Ken Blanchard, William Byham, Ruth Clark, Beverly Kaye, Jim Loehr, Pat McLagan, Jack Phillips, Bob Pike, Allison Rossett, Thiagi, and Jack Zenger will share valuable insights that you can put to use in your job.

nEW ThIS YEArWe hope you’ve downloaded the new mobile app for the conference to enhance your conference experience. This year the app allows you to filter information on sessions, speakers, and exhibitors based on your interests. You can also build a tailored schedule that includes your own personal meetings and events.

Speed Mentoring has two offerings for more access and Solution Evolution discussions will be virtual using LinkedIn to “evolve solutions” to your issues. Get pumped up with new Innogizer sessions that will include music, story, simulation, and tech tools to enhance your learning. And 49 “Fresh Voices”—first-time speakers at the conference—will deliver content you need.

Don’T MISS ouTASTD 2012 again features Learning Transfer Guaranteed, the popular three-part series that you can take individually or as the entire series. A post-conference webcast will be offered in late June.

ASTD 2012 offers the world’s largest EXPo dedicated to learning and workforce development. Be sure to make time to engage with 325 vendors who have the latest tools and resources to add increased value to your work.

Finally, we encourage you to consider joining ASTD as a member if you have not already done so. The value that you find in your networking and learning opportunities here at the conference is just a fraction of what ASTD provides its members on a daily basis. You can visit the membership kiosk near registration to find out about the special membership offer for conference attendees.

Thank you for joining us in Denver. Please take advantage of everything this conference and exposition offers ... we know you’ll return home ready to perform something extraordinary!

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ASTD 2012 BOARD OF DIRECTORS

Chris PirieChairGeneral Manager Sales, Marketing, and Services Readiness Microsoft Redmond, WA

Julie ClowVice President, Learning and Development Two Sigma Investments New York, NY

Walt McFarlandChair-ElectPresident Windmill Human Performance, LLC Clifton, VA

Charles FredFounder & CEO The Breakaway Group Denver, CO

Tony BinghamPresident & CEO ASTD Alexandria, VA

Michael KorcuskaSenior Director, Global Customer Operations LinkedIn Mountain View, CA

Laurance AlvaradoPresidentOthon Group InternationalSt. Petersburg, FL

Marci MeauxVice President, Field and Partner Sales Enablement Cisco Systems, Inc. San Jose, CA


ASTD 2012 BOARD OF DIRECTORS

Ronald P. SandersSenior Executive Advisor, Human Capital and Learning Booz Allen Hamilton McLean, VA

Martha SoehrenChief Learning Officer and Senior Vice President Comcast Philadelphia, PA

Anne M. SchwartzVice President, Global Leadership Development UPS Atlanta, GA

Robert ToddTechnology Director ?What If! Innovation PartnersNew York, NY

Mary SlaughterSenior Vice President, Talent Management & DevelopmentSunTrust Bank Atlanta, GA

Christie WardPrincipal The iMPACT Institute Thornton, CO

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ASTD 2012 PROGRAM ADVISORY COMMITTEE

Gail Hansen2012 ChairVP – Retail Learning DirectorFifth Third BankCincinnati, OH

Ken Phillips, CPLPCEOPhillips AssociatesGrayslake, IL

Jos AretsCEOTulserMaastricht, Netherlands

Greg Rider, CPLP Instructional Design ConsultantNew York, NY

Dan BalzerLearning and Development ManagerBP (ampm US Retail)West Chicago, IL

Sharon Ridings National Training ManagerEnvironmental Protection AgencyWashington, D.C.

Andrea Edmundson, CPLP Global Learning Strategist and CEOeWorld Learning, Inc.Washington, D.C.

Carol ScangaDirector of Learning StrategyPTG International, Inc.Germantown, MD


ASTD 2012 PROGRAM ADVISORY COMMITTEE

Dawn Mahoney, CPLP Div Training & Development Manager – North & Southwest DivisionsBrookdale Senior Living Lodi, WI

Wendy TerwelpConsultantOpportunity Knocks™Mequon, WI

Juan Pablo Ventosa PresidentEpiseBarcelona, Spain

Sharon Wingron, CPLPWings of SuccessVilla Ridge, MO

Deborah Covin Wilson, CPLPDirector, Organizational Development and ConsultingGeorgia State UniversityAtlanta, GA

Heather WyattDirector, Learning & DevelopmentE*TRADE FinancialMount Vernon, VA

Nancy WilliamsPresident/ProducerThe Dijitl GroupPurcellville, VA

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Darin HartleyChairVice President, Sales and Business DevelopmentIntrepid Learning SolutionsPoulsbo, WA

Constance FillingVice President, CAP LearningCollege of American PathologistsNorthfield, IL

Tony BinghamPresident ASTD CI Alexandria, VA

Sharon RiceExecutive Vice President—Professional DevelopmentAPICS—The Association for Operations ManagementChicago, IL

Shannon CarterExecutive Director & CEOCompetency & Credentialing InstituteDenver, CO

Thomas RobinsonManaging Director, EducationCFA InstituteCharlottesville, VA

ASTD 2012 CERTIFICATION INSTITUTE BOARD OF DIRECTORS


HEADINGEDUCATION PROGRAM INFORMATION

ConCurrEnT SESSIonSMore than 290 education sessions are offered Sunday through Wednesday in eight content tracks and three industry tracks. These tracks are new designations for 2012 to provide a broader perspective on sessions and a fresh approach to the content you need.

Eight Content Tracks:• Career Development

• Designing & Facilitating Learning

• Global Human Resource Development

• Human Capital

• Leadership Development

• Learning Technologies

• Measurement, Evaluation, ROI

• Trends

Three Industry Tracks:• Government

• Higher Education

• Sales Enablement

Sessions are also designated by Format and Target Audience to help you select the sessions that are most relevant to you. Please note that session descriptions are brief overviews. Please visit the ASTD Conference website for full descriptions, www.astdconference.org.

GEnErAL SESSIonS General Sessions bring together all attendees and offer the opportunity to connect with your profession through updates on important ASTD initiatives and world-class presentations. This year’s general session speakers include Jim Collins, John Kao, and Heidi Grant Halvorson. See daily schedule listings for session descriptions.

FEATurED SPEAKErSVoices of Innovation: Headline speakers with innovative ideas to share.

Leaders of the Profession: Gurus of the Learning & Development profession.

Back by Popular Demand: Speakers with the highest scores and attendance from previous years.

Global Voices: International speakers and topics of global interest.

Fresh Voices: Speakers new to the ASTD conference.

TArGET AuDIEnCEPlease see each session listing for the primary target audience. These categories are only suggestions; sessions are open to all who are interested in the topic.

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EDUCATION PROGRAM INFORMATION

SPECIAL ProGrAMMInGSee daily listings for session descriptions.

ASTD Awards Fair: Excellence in Practice Award winners present the highlights of their award-winning programs.

Career Builders Series: Sessions focus on your personal career development. Look for Career Builders in the individual session headings and in the Sessions by Track and Feature listing.

Consultants Series: Sessions geared to external consultants. Look for Consultants Series in the individual session headings and in the Sessions by Track and Feature listing, beginning page 174.

Exhibitor Solution Sessions: Exhibitor demonstrations of new tools and methodologies will give you all the background you will need to decide which tools will work for you. Exhibitors will share case studies and experiences.

Innogizer: These active sessions are designed to energize you at the end of a long conference day with innovative programming that supports your learning. See daily schedule listings for session descriptions.

Newcomer Orientation Sessions: These sessions are for first-time conference attendees. Two sessions for English-speaking attendees are offered on Saturday and Sunday, and one session for international attendees (simultaneously interpreted into Japanese, Korean, and Mandarin) is offered on Sunday.

Speed Mentoring: Speed Mentoring will be held twice: on Monday, May 7 from 11:00 a.m. – 12:15 p.m. and Tuesday, May 8 from 12:30-1:30 p.m. on the Upper Level, EXPO Hall. There will be eight groups with one to two mentors for each group. Groups of four to six people will sit in the group of their choice and be mentored for 15 minutes. Time will be called and the group will disperse and choose another table group. There will be four rounds of 15 minutes each.

Your Brain at Work Series: For people who want to understand the deeper science behind learning and organizational change and leadership. These sessions provide fresh insights into why learning and change are hard and introduce new strategies for driving learning and change more effectively, based on new discoveries about the brain; developed in partnership with The NeuroLeadership Institute. Sessions: SU307, M307, TU307 and W307.



LEArnInG TrAnSFErAs in past years, ASTD places a strong emphasis on session content that is applicable back on the job. Please use the Learning Transfer Action Log, available on the ASTD website and at the back of daily sections, to focus your learning for each session you attend. Copies of the log are also available on the ASTD website.

Be sure to attend the Learning Transfer Guaranteed series, M205, TU205, W205, as well as these additional sessions: SU111, SU123, SU217, M317 and TU224.

SESSIon EVALuATIonS Please complete a Session Evaluation form for each session you attend. Your feedback will be provided to the speaker and will be used to determine topics, sessions, and speakers for future ASTD events. Session evaluations can be accessed through the ASTD 2012 Mobile App or at www.astdconference.org/onsite.

SESSIon MATErIALSASTD 2012 session materials are electronic only. There are multiple options available for conference attendees.

WEBSITE: To download the session materials to your computer, please visit www.astdconference.org/onsite to download session materials directly to your computer or mobile device. Download individual session materials using the search feature (by session) at www.astdconference.org/onsite. Click on the session titles to see descriptions and available downloads.

PRINT: If you do not have your computer, we invite you to visit the business center located Street Level, Lobby A, to download and print your handouts. Please note, standard computer access and print fees apply.

MOBILE: Access session materials within the ASTD 2012 Mobile App. (Please note some materials are not optimally viewed on mobile devices.)

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SESSIon rECorDInGS As part of our continued commitment to advancing learning, ASTD is including access to the ASTD 2012 conference session recordings* online for thirty days after the event. Recorded sessions are indicated with this icon

*Recordings are subject to change in the event of technical issues.

SIMuLTAnEouS InTErPrETATIonJapanese, Korean, and Mandarin simultaneous interpretation of all general sessions and selected educational sessions is available for a fee. In addition to general sessions in the Wells Fargo Theatre, educational sessions in Four Seasons Ballroom 1 and Four Seasons Ballroom 2/3 will be interpreted Sunday through Wednesday. Sessions scheduled for simultaneous interpretation are noted in the daily listings by a #S. Sign up at the International Delegations Counter located at Registration, Street Level, Lobby F.


MY THREE PRIMARY LEARNING GOALS FOR THE CONFERENCE: 1.

2.

3.

SESSION NAME/NUMBER/SPEAKER:

KEY LEARNING THEMES/IDEAS

HOW I’LL APPLY ON THE JOB

CHALLENGES TO OVERCOME

DESIRED RESULTS/ TARGET DATES

RESOURCE LINKS PEOPLE CONTACTS BOOKS

CONFERENCE LEARNING TRANSFER ACTION LOG

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DAY AT A GLANCE - THURSDAY - SATURDAY

ThurSDAY7:00 – 11:00 a.m. Registration

8:30 a.m. – 4:30 p.m. Certificate Programs

3:00 – 6:00 p.m. Registration

FrIDAY7:00 a.m. – 6:00 p.m. Registration


SATurDAY7:00 a.m. – 6:00 p.m. Registration


8:30 a.m. – 12:00 p.m. Half-Day Preconference Workshops

9:00 a.m. – 5:00 p.m. Full-Day Preconference Workshops

1:00 – 4:30 p.m. Half-Day Preconference Workshops

5:00 – 6:15 p.m. Newcomers Orientation

Please visit the ASTD Conference website for full session descriptions and speaker information, www.astdconference.org.


CERTIFICATE PROGRAMS

CErTIFICATE ProGrAMSASTD Certificate Programs offer an in-depth concentration on topics important to you and your career. Facilitators are expert practitioners whose work enables them to relate their research and theory to your on-the-job situation. The program content (wrap) is based on the ASTD Competency Study and you can immediately apply what you learn upon returning to your job. These programs can also help you prepare to obtain the Certified Professional in Learning and Performance (CPLP) credential. For full program descriptions and facilitator information, visit the conference website at www.astdconference.org.

Action Learning Certificate Program

Facilitator: Dr. Chuck Appleby, World Institute for Action Learning-USA

Advanced Designing Learning Certificate Program

Facilitator: Lorimer Fauntleroy, Pinnacle Performance Partners

Advanced E-Learning Instructional Design Certificate Program

Facilitator: Julie Dirksen, Allen Interactions

Analyzing Human Performance Certificate Program

Facilitator: Mason Holloway, Beacon Consulting Group

Blended Learning Certificate Program

Facilitator: Cindy Huggett

Business Essentials Certificate Program

Facilitator: Mike Petty, Lake Forest Graduate School

Career Planning And Talent Management Certificate Program

Facilitator: Brian Tyler, Integral Talent Systems

Coaching Certificate Program

Facilitator: Ginny Bianco-Mathis, Strategic Performance Group

Consulting Skills For Trainers Certificate Program

Facilitator: Erica Nelson, Nelson Performance

CPLP Study Prep Workshop

Facilitator: Lynn Lewis, Learning Solutions, LLC

Creating Leadership Development Programs Certificate Program

Facilitator: Elaine Biech, ebb Associates Inc.

Creating New Supervisor Training Programs Certificate Program

Facilitator: Sardek Love, Infinity Consultant and Training Solutions

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CERTIFICATE PROGRAMS

Designing Learning Certificate Program

Facilitator: Mimi Banta, Consultant

Developing High Performing Sales Teams Certificate Program

Facilitator: Tim Ohai, Growth & Associates

E-Learning Instructional Design Certificate Program

Facilitator: Ethan Edwards, Allen Interactions

Facilitating Organizational Change Certificate Program

Facilitator: Mitch Kotula, Univentures

Human Performance Improvement In The Workplace Certificate Program

Facilitator: Ethan Sanders, Sundial Learning Systems, Inc.

Managing Organizational Knowledge Certificate Program

Facilitator: Marc Rosenberg, Marc Rosenberg & Associates

Managing The Learning Function Certificate Program

Facilitator: John Cone, Consultant

Measuring And Evaluating Learning Certificate Program

Facilitator: Kirk Smith, The ROI Institute

Multimedia For Learning Professionals Certificate Program

Facilitator: Jonathan Halls, Jonathan Halls And Associates

Project Management For Trainers Certificate Program

Facilitator: Lou Russell, Russell Martin & Associates

Rapid Learning Techniques Certificate Program

Facilitator: Gail Heidenhain, Delphin, Inc.

ROI Skill-Building Certificate Program

Facilitator: Patti Phillips, The ROI Institute

Selecting High-Performance Solutions Certificate Program

Facilitator: Barbara Greenstein, Human Resource Prescriptions, LLC

Test Design And Delivery Certificate Program

Facilitator: Cindy Hill, Act, Inc.

Training Certificate Program

Facilitator: Sharon Wingron, Wings of Success, LLC

Training Certificate Program (in Spanish)

Facilitator: Isabel Ibars, Juan Pablo Ventosa, Espise


PRECONFERENCE WORKSHOPS

PrEConFErEnCE WorKShoPSPreconference Workshops require an additional fee and are offered on Saturday only. These interactive programs are more hands-on than concurrent education sessions and are an ideal way to develop new skills or gain new perspectives while focusing on a topic in depth. To view full descriptions, visit the conference website at www.astdconference.org.

8:30 A.M. – 12:00 P.M. hALF-DAY MornInG WorKShoPWorkshop 1

Building Business Skills to Empower Trainer and the Training Function

9:00 A.M. – 5:00 P.M.FuLL-DAY WorKShoPSWorkshop 2 Business Comes Alive for Learning Leaders

Workshop 3

Designing Immersive Multimedia Learning Environments

Workshop 4

Disney’s Approach to Storytelling

Workshop 5

Driving Learning and Performance Using Simulation Training

Workshop 6

Graphic Design Basics for Non Graphic Designers

Workshop 7

How To Breathe Life Into Technical Training

Workshop 8

Interactive Techniques for Instructor- Led Training

Workshop 9

Making the Business Case: Forecasting the Impact and ROI of Projects

Workshop 10

World Class Benchmarking: Seeing Success In Action

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PRECONFERENCE WORKSHOPS

1:00 - 4:30 P.M.hALF-DAY AFTErnoon WorKShoPSWorkshop 11

Learn to Lead Culture Change That Works

Workshop 12

StandoutTM in Practice, presented by The Marcus Buckingham Company

5:00 - 6:15 P.M.nEWCoMErS orIEnTATIonRoom Four Seasons Ballroom 4

Target Audience: First-time conference attendees

Led by members of the 2012 International Conference Program Advisory Committee, this session will help first-time attendees navigate the conference and connect with other newcomers to begin building new networks.

SATURDAY, MAY 5



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SATURDAY, MAY 5

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Simultaneous Interpretation

Recordings

Chapter Leader

Global Voices

Author Signing Event

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7:00 a.m. – 6:30 p.m. Registration

9:00 – 10:15 a.m. International Newcomers Orientation

8:00 – 8:30 a.m. Chapter Leader Networking Breakfast

(By Invitation Only)

9:45 – 11:00 a.m. Newcomers Orientation

8:30 a.m. – 12:30 p.m. Chapter Leader Day

11:00 a.m. – 4:00 p.m. CPLP Connect Room

11:15 - 11:45 a.m. Take Advantage of ASTD’s Member Benefits

12:00 – 1:15 p.m. SU100 Sessions

1:45 – 3:00 p.m. SU200 Sessions

3:00 – 4:30 p.m. Chapter Leader Roundtable Discussions

3:30 – 5:00 p.m. SU300 Sessions

5:15 – 6:15 p.m. Annual Meeting



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INTErNATIoNAL NEwComErS orIENTATIoNFour Seasons Ballroom 2/3

Target Audience: First-time international attendees

This orientation is for international attendees who are attending the conference for the first time. Speakers will cover the Program Guide and how it’s organized, which will help you navigate the conference, including the following highlights: understanding the nine education tracks and special programs, networking activities, and other key features such as the Expo and Career Center. There will also be a discussion of how speakers are guided to develop the session and an overview of the American conference style. The session will be simultaneously interpreted into Japanese, Korean, and Mandarin.

9:45 – 11:00 A.M.NEwComErS orIENTATIoN Four Seasons Ballroom 4

Target Audience: First-time conference attendees

Led by members of the 2012 International Conference Planning Advisory Committee, this session will help first-time attendees navigate the conference and connect with other newcomers to begin building new networks.

11:15 – 11:45 A.M.mEmBErShIp SESSIoN

Take Advantage of ASTD’s member Benefits

Mile High Ballroom 1 F

Target Audience: ASTD Members and Non-Members

ASTD Members receive exclusive publications, research, networking opportunities, and discounts on ASTD products, publications, and events. Whether or not you are a member, please join us to make sure you are taking advantage of all the opportunities that ASTD has to offer.

12:00 – 1:15 P.M.EDUCATIoN SESSIoNS

SU100 Twitter for Good: Using Twitter to Make a Difference with Your Business, Organization, or Brand

Four Seasons Ballroom 2/3

Track: Learning Technologies Format: Voices of InnovationSpeaker(s): Claire Diaz Ortiz, Twitter

Do you struggle with using Twitter effectively to communicate your message? This session will explore a specific 5-step model for excelling on Twitter. The TWEET model works for any brand, organization, or individual, and will transform the way you think about success on the social network. Come ready to learn, share, and implement.

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SU101Lost Secrets of Effective Leadership Training

Four Seasons Ballroom 4

Track: Leadership DevelopmentFormat: Leaders of the ProfessionTarget Audience: Director/ManagerSpeaker(s): Pete Weaver, William Byham, Development Dimensions International

With the billions spent on leadership development, why are leaders still lacking the skills they need to actually lead? Organizations have gone too far in addressing competencies and have forgotten that leaders need a foundation of basic skills to build competencies. The speakers will apply their decades of experience in leadership development to examine how to refocus on Interaction Essentials—the “secret sauce” that is the key to better leaders. In fact, because Interaction Essentials are part of all leader competencies, initial training on the Essentials means that training initiatives focusing on competencies will have a greater payoff. The speakers will explain how the skills can be developed in a relatively short-time period when they are combined with other leadership training.

Session repeated Tuesday, TU203

SU102

Innovations in Management Development: Emerging Trends

Room 102/104

Track: Leadership DevelopmentTarget Audience: Director/Managermoderator: Lisa Haneberg; MPI Consultingpanelists: Alfredo Castro, MOT International Programs; Kevin Eikenberry, The Kevin Eikenberry Group; Michael Stallard, E Pluribus Partners

The craft of management has never been so difficult to learn – or to teach! During this high energy panel discussion, the moderator will interview a panel of three contributors from the ASTD Management Development Handbook. Learn what they believe are the trends and best practices for management and management

development.

SU103Evidence-based Training: Beyond Learning Fads and Fables

Mile High Ballroom 2/3 A

Track: Designing & Facilitating LearningFormat: Leaders of the ProfessionTarget Audience: DesignerSpeaker(s): Ruth Clark, Clark Training & Consulting

Is it best to describe a visual with audio, text, or audio and text? What’s the truth about auditory and visual learning styles? Who benefits the most from visuals? How much practice do you need and where should it be placed? Are immersive learning environments more effective than more directive formats? The speaker will update you on the latest research on these and other important decisions you make

12:00 – 1:15 P.M. (con’t)


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SU104Building E-Learning that People Will Want to Use


Track: Learning TechnologiesFormat: Back by Popular DemandTarget Audience: DesignerSpeaker(s): Marc Rosenberg, Marc Rosenberg and Associates

This session covers the major characteristics of great e-learning and provides a simple assessment strategy that you can use to make a reasonable determination about the quality of the e-learning programs you use. Creating great e-learning is both a science and an art, but separating good programs from junk is not rocket science. Adhering to a few simple principles will add a lot to the quality of your e-learning efforts. This session is for instructional designers, e-learning developers, managers, and executives in the training organization and in the field who want their e-learning strategy to be more sustainable and effective. A checklist that can be used as a basis for e-learning evaluation will be offered.

Session repeated Sunday, SU203

SU105ROE Part 1: The Ultimate Demonstration of Training Value

Mile High Ballroom 2/3 B

Track: Measurement, Evaluation, and ROIFormat: Back by Popular DemandTarget Audience: Director/ManagerSpeaker(s): James Kirkpatrick, Kirkpatrick Partners

Return on expectations (ROE) is sweeping the learning and development industry because when used properly, it shows the value of training in the terms desired by key stakeholders. In this session you will learn from an industry leader how to build ROE during the planning, execution, and value demonstration stages of any initiative. You will discover how to effectively balance quantitative data with the human element of stories and testimonials to build a strong chain of evidence for the value of your training. This is part one of a two-part series on ROE; both sessions are complete and can stand alone, but maximum value will be gained by attending both.

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SU106Eye on the Business: Analytics-Based Career Development

Mile High Ballroom 1 AB

Track: Career DevelopmentFormat: Fresh VoicesTarget Audience: Internal PractitionerSpeaker(s): Scott Mondore, Strategic Management Decisions

Even in a down economy, organizations cannot afford to neglect career development efforts. Doing so will lead employees to seek employment elsewhere when the economy turns around. The speaker will introduce a proactive approach to career development that aligns employee development with organizational goals and engages employees in a process of self-discovery through which they can maximize their individual development and advance their career. Case studies will illustrate the benefits of a business-focused process for employee satisfaction and retention. The speaker will share an innovative, analytics-based approach to developing people to their full potential and helping them to realize their career aspirations. She will discuss ways of maximizing employee engagement through career development initiatives.

SU107Learning Through Innovation

Mile High Ballroom 1 CD

Track: Designing & Facilitating LearningFormat: ASTD Research SeriesTarget Audience: Executive/Decision MakerSpeaker(s): Kevin Oakes, i4cp

The need for innovation consistently ranks as one of the most critical issues facing

organizations today. Research has shown that high-performance organizations place greater emphasis on innovation than other companies. In this “innovative” session, you will hear about the key findings from the ASTD/i4cp research report on learning and innovation, and the best and next learning practices leading organizations utilize to build individual and organizational competencies for innovation. The session will provide insights and examples on how to build learning programs to increase innovation and strategies to build a culture of innovation. Audience participation will be encouraged.

SU108U.S. FDA: A Case Study in Certificate Program Accreditation

Room 401/402

Track: GovernmentFormat: PanelTarget Audience: Director/Managermoderator: Donald Ford, Training Education Management, LLCpanelists: Roy Swift, American National Standards Institute; Thomas Hughes, U.S. Food and Drug Administration

The U.S. Food and Drug Administration (FDA) investigators play a key role in monitoring and inspecting regulated food and medical industries. To objectively evaluate the quality of the New Hire Investigator Training Certificate Program, FDA turned to the American National Standards Institute’s (ANSI) Certificate Accreditation Program to obtain third-party accreditation. The panelists will explain certificate program accreditation from three perspectives – the accrediting body (ANSI), the training provider (FDA) and the lead assessor (ANSI) who conducted the accreditation assessment. You will learn

12:00 – 1:15 P.M. (con’t)


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SU109Managing Use of Self for Facilitating Learning or Change

Mile High Ballroom 1 E

Track: Designing & Facilitating LearningTarget Audience: Facilitator/TrainerSpeaker(s): David Jamieson, University of St Thomas

Self as instrument is one of the most critical but least understood aspects of facilitation in learning and change. As L&D or OD practitioners, we are the primary instrument for sensing (seeing what is), meaning-making (interpreting and knowing what to do) and action-taking (doing) in working with any human system. This session builds a quick conceptual platform, provides opportunities for you to experience brief exercises to identify your own skill levels in use of self, and ties the concepts and experiences back to common application situations. The session draws on extensive self as instrument theory and many years of experience developing consultants and facilitators. You will have the opportunity to: better understand the multitude of ways use-of-self factors into L&D and OD work; self-assess and explore with others your own levels of conscious awareness, meaning-making, and execution ability; and plan for further development on your road to mastery.

SU110INTEND Something EXTRA! Design Something Extraordinary

Mile High Ballroom 2/3 C

Track: Designing & Facilitating LearningTarget Audience: DesignerSpeaker(s): Kimberly Seeger, Learniappe

Learning intentions are objectives with impact. Clearly defined intentions state purpose, meaning, and action. In this session, the speaker will examine how well defined intentions drive the design of a learning process and impact results. The process of defining intentions versus learning objectives is a shift in mindset and purpose. Step one is to ask practical questions that guide your conversations with subject matter experts and stakeholders. You can intend to know or do almost anything in the future. What makes intentions powerful is a specific statement that describes exactly what you need to know or do to direct focus and commitment. To internalize learning, how can individuals find relevance, and impact results, with focus and energy? Imagine the future state, invest in the process and illuminate the path to success.

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SU111The Truth About Training Transfer


Track: Designing & Facilitating LearningFormat: Global VoicesTarget Audience: Internal PractitionerSpeaker(s): Paul Donovan, National University of Ireland, Maynooth

During this fast-moving interactive session, you’ll find out why so much of what people learn from training never actually transfers from the training place to the work place. You’ll discover the results of the speaker’s ground-breaking research into the factors which favor transfer and learn how to “brush the ice.” In the Olympic sport of Curling, team members sweep the ice in front of the curling ‘stone’ to smooth its way to the target – just as you will be able to use the tips and techniques you learn in this session to brush away the obstacles that are preventing your organization’s trainees from using what they learn to improve performance and increase ROI.

SU112What the Bleep Do We Know About Global Leadership & Multicultural Effectiveness?

Mile High Ballroom 4 EF

Track: Global Human Resource DevelopmentFormat: Global VoicesTarget Audience: Internal PractitionerSpeaker(s): Katherine Holt, Peakinsight LLC; Kyoko Seki, Deep Harmony Co, Ltd.

The center of the global marketplace is shifting away from the United States to China. What we knew or believed about effective global leadership in a U.S.

or western context may look different in the future. Chinese leadership and management traditions include a more holistic perception and Confucian values as well as a group approach, harmony, equality, and social commitment. Globalization doesn’t mean everyone should follow a certain culture or model. This session will help you recognize essential factors for multicultural success, as well as challenge you to think about global leadership paradoxes and factors that you may not have considered before. You will learn a model for coaching and developing global leaders based on research conducted with hundreds of leaders. You will have an opportunity to apply that model to challenges in your own organizations.

SU113Small and Medium Sized Enterprises: Four Step Korean Competency Development Program

Room 403/404

Track: Global Human Resource DevelopmentFormat: Global VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Seung Hyun Moon, Se Hoon, Park, Human Resources Development of Korea (HRDKorea)

HRD Korea is the public organization which performs a core role to develop and manage national human resources in Korea. Small and Medium Enterprises (SMEs) face various obstacles for training their own employees in Korea, so cooperation by companies is one way of addressing their difficulties. The Vocational Training Consortium aims to increase the number of SMEs providing training to their employees and ultimately to improve skills in the SME sector. HRD Korea provides support for necessary training facilities and

12:00 – 1:15 P.M. (con’t)


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Y 6labor costs and operation costs when large enterprises, SMEs, employer associations, and universities form a training consortium in order to improve productivity and promote job competency development. The speakers will introduce ‘Vocational Training Consortium’ and share the project process, current situations, and key outcomes.

SU114“Dude, What’s My Job?” Engaging Your Multigenerational Workforce

Room 405/406

Track: Human CapitalFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Jeff Hiller, JB Training Solutions

What young workers want isn’t so different from what everyone else wants. However, younger workers are asking for it. Onboarding and retaining millennial employees can be incredibly demanding, especially considering that only 10% of new hires will make it to their two-year anniversary with an organization. “ In this session, the speaker will shed light on the new generation infiltrating the workforce and explores best practices for onboarding, retaining and managing today’s new hires. The speaker will discuss specific strategies for managing this generation as well as keeping them engaged and connected as high-performers. You will gain a clear understanding and tangible tactics for enhancing entry level onboarding and retention.

SU115Getting People to Successfully Change Behavior

Room 205/207

Track: Human CapitalFormat: Fresh VoicesTarget Audience: Sales Trainer/Coach/ConsultantSpeaker(s): Kenneth Nowack, Sandra Mashihi, Envisia Learning, Inc.

This interactive session will introduce a new evidenced-based individual change model (Enlighten, Encourage and Enable) to help coaches facilitate successful adoption and maintenance of new personal and professional behaviors. Learn about how to use feedback to move people from clueless to a readiness to change behavior, as well as practical strategies to ensure new habits are sustained over time.

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SU116Visual Teams: Graphic Tools for Transforming Group Productivity & Creativity

Room 501/502

Track: Human CapitalFormat: Fresh VoicesTarget Audience: Internal PractitionerSpeaker(s): David Sibbet, The Grove Consultants International

The speaker will share his expertise in applying visualization to organizational process. In this session, he will share the latest tools that help virtual and face-to-face teams work more like designers—blending creativity and productivity in highly effective processes. In this session, you will not only get to understand how to think about team dynamics visually, but how to use graphic best practices for team startups, decision making, action planning, and memorable learning events. The speaker will also share a performance model used in a variety of organizations.

SU117Courageous Leadership: Using Courage to Transform the Workplace

Room 605/607

Track: Leadership DevelopmentTarget Audience: Director/ManagerSpeaker(s): Bill Treasurer, Giant Leap Consulting

Courage is the lifeblood of leadership, entrepreneurship, and innovation. In times of economic instability, the majority of workers become safety-seekers, often to the detriment of their organizations.

They can become distracted, afraid, and unproductive, just when their companies need them to be the opposite. Courageous workers step up to challenges, seek out leadership roles, and assert innovative ideas. This session will provide practical strategies for building workforce courage so workers can embrace change and become “opportunity seekers.” A step-by-step approach for using courage to improve performance and counteract the negative impacts of workplace fear will be introduced. This session will help you increase your Courage Capacity so you can meet organizational challenges with more confidence and less fear.

SU118Leading Extraordinary Teams

Room 201/203

Track: Leadership DevelopmentTarget Audience: Facilitator/TrainerSpeaker(s): Kathleen Ryan, The Orion Partnership; Kevin Coray, Coray Gurnitz Consulting

Kathleen Ryan’s and Geoff Bellman’s field study of 60 extraordinary teams resulted in the six group needs model, useful to team leaders who know that for their team to be great, the needs of individual members must be met. The study also singled out eight characteristics that distinguish extraordinary groups from others. The speakers will share their successful attempt to measure these eight characteristics objectively and the five characteristics that are key. Team focusing on these five dimensions will more fully engage their entire team, meet members’ needs, and be rewarded with results aligned with what the researchers observed in their original study. This framework

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SU119Empowering a New Generation of Leaders: Ten Things They Must Know

Room 601/603

Track: Leadership DevelopmentTarget Audience: Director/ManagerSpeaker(s): Kenneth Stein, CPLP, Sandra White, The Boeing Company

The speakers were part of a team responsible for establishing a quick and focused approach to familiarize the next generation of leaders with key business knowledge, skills, and abilities. They will demonstrate the process used to determine the “Ten Things Every Leader Must Know.” You will examine the ten things Boeing selected, including the content and the delivery methodologies. Small teams will rate the ten things and develop lists of additional knowledge that may be more appropriate for other industries, businesses, and professions. You will be given a worksheet to customize a list unique to your situation. Finally, you will identify specific content, methodologies, and first steps toward your unique ten things. You will leave with a guide prepared to begin a program at your organization.

SU120The Global Virtual Classroom: Five Keys to Success

Room 108/110

Track: Learning TechnologiesTarget Audience: Facilitator/TrainerSpeaker(s): Darlene Christopher, World Bank Group

According to recent ASTD research, globalization is one of the most important trends affecting the workforce. How can you make sure your virtual classroom training is appropriate for all learners, regardless of their location? During this session you will explore the five key areas for global virtual classroom success: logistics, content, learning styles, rehearsal and facilitation. You will leave the session with strategies and tips to successfully design and deliver training for the global virtual classroom. The speaker has designed and delivered hundreds of training sessions via virtual classroom to World Bank Group staff in every region of the world. She will share practical examples from a variety of courses that were converted for delivery in a global virtual classroom.

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SU121How to Use Social Networking & Knowledge Contents in learning


Track: Learning TechnologiesFormat: Global VoicesTarget Audience: Facilitator/TrainerSpeaker(s): Jung-Ah Cho, Sun-Young Kim, Gyeonggi Women’s Development Center(GWDC)

It is said that 80% of learning is informal learning. With the advancement of IT technology, an environment has developed that makes informal learning more accessible. An infinite amount of information is created, distributed and processed in the virtual space called the web. In this session, the speakers will discuss how you can apply social learning to achieve the desired learning objective. They will discuss how you can classify and process the knowledge created through this learning in order to transform it into knowledge-content that can be used in future learning. The speakers will suggest elements necessary for accomplishing collective intelligence, and discuss the output from the correlated activities of these elements.

SU122Building a Better Dartboard: E-Learning Project Estimating That Really Works

Room 505/506

Track: Learning TechnologiesFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Mark Simon, HiMark Solutions

Estimating the timeline for an asymmetric e-learning development project is a highly challenging task. There are so many variables involved that even accepted metrics can lead you to over or under-estimate your project. When you factor in the reality that most projects today involve blended learning solutions, an accurate estimate is even more difficult. In short, blended learning means blended estimating. This session will answer all those questions and more. The speaker will show a proven project estimating tool that he has successfully used for estimating e-learning, webinar training, ILT, and documentation/performance support tool development. This tool is Excel-based and the simple formulas in the Excel tool can be adapted easily to any environment using any unique factors for those environments.

SU123Make E-Learning Stick: Design Strategies to Increase Learning Transfer

Room 702/704

Track: Learning TechnologiesTarget Audience: DesignerSpeaker(s): Barbara Carnes, Carnes and Associates, Inc.

Designers, developers, and facilitators can use practical, easy-to-use strategies

12:00 – 1:15 P.M. (con’t)


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Y 6to increase on-the-job application. This energetic session provides the latest research on e-learning design practices related to learning transfer – what works and what doesn’t. You will learn specific research-tested techniques you can begin using immediately, with any training topic, to increase transfer to the job. Learn how one organization incorporated these techniques into their e-learning classes and how they measured the results. Share best practices and lessons learned about how you increase and enhance training transfer in the courses you design, develop, and facilitate.


SU124Take Your Level 2s Up A Notch: Measure Application Not Just Recall

Room 708/710

Track: Measurement, Evaluation, and ROITarget Audience: Internal PractitionerSpeaker(s): Ken Phillips, Phillips Associates

81 percent of organizations evaluate some learning programs at Level 2 of the Kirkpatrick/Phillips five-level evaluation model. Why do only 55 percent view the data they collect as valuable? Possibly because many WLP professionals develop questions that test knowledge or recall, and not application of what was learned. Business executive stakeholders don’t view this data as credible, and WLP professionals fail to collect valuable information on what learners actually apply back on the job. You will examine the most common methods for conducting Level 2 evaluations, assess the common mistakes made by many WLP professionals when creating multiple choice questions for Level 2 knowledge tests, and learn twelve

tips for creating valid, scientifically sound multiple choice questions that measure job application and not just recall.


SU201The Yin and The Yang of Informal and Formal Learning


Track: Designing & Facilitating LearningFormat: Leaders of the ProfessionTarget Audience: Executive/Decision MakerSpeaker(s): Allison Rossett, San Diego State University; Frank Nguyen, American Express

How would informal learning change the way you do things? Is it right for your situation? What about formal learning? Why so little support and so much action? Informal learning has obvious value for individuals. But, how could informal learning benefit the enterprise charged with developing customer service reps, nurses and truck drivers? The speakers will look at formal and informal learning for the enterprise, where promises are made beyond individual inclinations. They will use real cases and an online tool to look at what these forms mean, how habits affect us, and whether the approaches are fertile for something you and your organization want to do.

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SU202Building a Successful Leadership Development Program: A Collaborative Experience


Track: Leadership DevelopmentFormat: Back by Popular DemandTarget Audience: Internal PractitionerSpeaker(s): Elaine Biech, ebb Associates Inc.

The most critical investment any organization can make is in the choice and development of its future leaders. Many organizations base their leadership development programs on corporate competencies. This is the beginning of a solid leadership development program, but there are many other aspects that ensure an effective approach. Join the speaker as she involves every audience member in a collaborative effort to compile a list of comprehensive leadership development program elements. Bring your laptops and be prepared to take an active role in your own learning.

SU203Building E-Learning that People Will Want to Use


Track: Learning TechnologiesFormat: Back by Popular DemandTarget Audience: DesignerSpeaker(s): Marc Rosenberg, Marc Rosenberg and Associates


SU204Being Stuck at Level 2 Is Like Kissing Frogs!


Track: Measurement, Evaluation, and ROITarget Audience: Director/ManagerSpeaker(s): Linda Hainlen, Indiana University Health Partners

Many education leaders have implemented terrific learning events and completed Level 1 and Level 2 evaluations (the evaluations normally completed during a learning event). However, research shows that a very small percentage of learning effectiveness can be attributed to the learning event. This Level 2 plateau keeps many WLP professionals from wearing the crown of business partner in their organization. Are you stuck at Level 2? Do you feel like you are kissing frogs but never getting the prize? If so, don’t miss this session. The speakers will share their practical, proven strategies for implementing the Kirkpatrick Business Partnership Model that helped them achieve Level 3 and 4 results. You will be given usable templates and examples that will assist you in creating your own plan so you leave ready to implement-not left kissing frogs!

1:45 – 3:00 P.M. (con’t)


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Room 708/710

Track: Human CapitalFormat: PanelTarget Audience: Allmoderator: Kathy Shurte, Florida DOT - District Fourpanelists: Mike Niederpruem, American Health Information Management Association; Toni Johnson, Johnson Consulting and Coaching; Roy Swift, American National Standards Institute

Compared to the time and cost of obtaining a formal degree, certificate programs provide a fast and inexpensive way to re-skill employees and give bearers a measure of credibility. The panelists will discuss how accreditation works, its value, and its future. In short: why you should care about accreditation. Our panel includes training, standards, and accreditation experts. You will leave this session able to differentiate between certifications and certificate programs, appreciating the value of certificate programs, and understanding how they fit into your overall learning strategy. The panel will take questions from the audience and, before closing, provide you with tips to help you decide if accreditation is right for your organizations, and examples of how to prepare for the accreditation process.

SU206Accessing Public Resources for Individual or Organizational Training

Room 108/110

Track: Career DevelopmentTarget Audience: AllSpeaker(s): C. Michael Ferraro, TRAINING SOLUTIONS, Inc.

Federal, state, and local governments provide billions of dollars annually for job training and related services through the workforce investment system. Are you aware of the products and services that are available? Many learning professionals can access a broad range of government resources and programs to support building their organization’s skilled workforce. For learning professionals in career transition, the workforce investment system has tools to help them find employment and re-skilling opportunities. The speaker will review both sets of tools and products. Bring your tablets or laptops to view and navigate these resources.

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SU207Evolving Trends in Corporate-University Relationships


Track: Higher EducationTarget Audience: University Faculty/Deans/Education LeadersSpeaker(s): Howard Prager, The Next Step; William Shea, Northeastern University, College of Business Administration

Creating successful corporate-university partnerships can pay off in many ways but few Universities approach this task in a unified way - or frame their university relations as possible educational opportunities for all involved. An effective corporate-university relationship requires an approach that engages not only university relations and placement staff but allows C-level executives and senior university administrators to interact. It must also encourage cross-departmental cooperation and sharing of information. The speakers will share their personal experience and give examples of current best practices and trends. You’ll discover the key to creating an exemplary partnership, other factors that can help each organization, the benefits to each side for creating a real partnership, and the obstacles to be overcome.

SU208No Money, No Problems: Stretching your Leadership Training Dollars

Room 401/402

Track: GovernmentTarget Audience: Facilitator/TrainerSpeaker(s): Pete Blank, Personnel Board of Jefferson County

Can you stretch a $13,000 annual training budget for 9000+ employees and still

have success? The challenge is creating the right program at the right price for the intended audience. The speaker will discuss how, as a training department for local government, one organization has had to find low-cost options while providing high quality leadership training. Over the past four years, the organization has moved from individual supervisory classes to five distinctive leadership programs - all while working off a budget that barely eclipses five figures. If you are a small training department of one, work in non-profit or government, or just have a small budget, this session will help you create a strategy to keep your leadership training offerings updated and relevant while keeping your costs as low as possible.

SU209A Free Agent’s Life: Is it for You?


Track: Career DevelopmentFormat: Consultants SeriesTarget Audience: Internal PractitionerSpeaker(s): Michelle Schick, Agility Learning LLC

Have you ever thought about leaving your cubicle behind and striking it out on your own? If you’re taken with the idea of wearing pajamas while you work on presentations, you’re not alone. However, before you slide into those bunny slippers, it can be a good idea to gather the facts. This session offers you the opportunity to evaluate yourself and industry trends to determine whether becoming a learning and performance free agent might be a good fit for you.

1:45 – 3:00 P.M. (con’t)


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Y 6SU210Unleashing Efficacy: Expanding Personal and Organizational Performance


Track: Career DevelopmentFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Michael Hyter, Global Novations

Managers may not understand the unique challenges professionals face who perceive themselves, or are perceived, to be different by virtue of their race, gender, age, or orientation or how to help them advance their careers. Efficacy is a strategic approach to career development that individuals can use to create and sustain career momentum, and that organizations can employ to develop under-represented employees and create a more inclusive environment. The speaker will guide you through the unique challenges of under-represented employees, developing a foundation of knowledge around efficacy concepts, and examining real-life scenarios. You will analyze how organizations can leverage efficacy to enhance existing career development programs for under-represented employee groups.

SU211Your Learner’s Brain: Engagement for Effective Learning


Track: Designing & Facilitating LearningTarget Audience: Facilitator/TrainerSpeaker(s): Sharon Wingron, Wings of Success, LLC

The Scarecrow in “The Wizard of Oz” wished dearly for a brain. Turns out he had one - he just needed to use it more effectively. You

may not be so different from the Scarecrow. Please join the speaker as she discusses recent brain research, concepts, and tools you can apply to help your learners use their brains more effectively. Learn about typical learning and thinking styles, the truth about multi-tasking, the benefits and risks of using music in your training sessions, and more. You will receive a free brain preferences report to learn more about using your own brain more effectively.

SU212SMEs are from Mars, Instructional Designers are from Venus

Room 102/104

Track: Designing & Facilitating LearningTarget Audience: DesignerSpeaker(s): Tara Denton Holwegner, Life Cycle Engineering

The course design process is a partnership between subject matter experts (SME) and instructional designers. Working with SMEs can be challenging when the professional on either side is not familiar with the other’s discipline. This session will introduce ways to bridge the gap and welcome SMEs into your learning world. The speaker will outline a four-step process that increases SME and designer accountability. She will introduce a partnership agreement template that can guide your journey, bringing the forces of the universe together to create a learning product. Creating a common language between SMEs and instructional designers is possible if you have the right techniques for combating some of the issues that arise.

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SU213The Evolution of the Learning Model in BBVA: Opportunities and Challenges

Room 702/704

Track: Global Human Resource DevelopmentFormat: Global VoicesTarget Audience: Director/ManagerSpeaker(s): Ignacio de la Vega, BBVA

The speaker will share the challenges that come with a developing a new learning model that meets the needs of a diversified international financial company. The Learning Model is focused on access to a professional offer that will attract and develop talent in the competitive financial market as well as develop an international professional career through innovation and technology. The former learning model was based 90% on traditional channels and has evolved to a knowledge and learning services center. Supported by several international business schools, it has four different branches and the project counts on and investment of 40 M euros. Moreover, a new strategic line in this model includes the commercialization of its training to third parts.

SU214Learn/Do/Share: A New Approach to Linking Knowledge to Performance

Room 205/207

Track: Human CapitalTarget Audience: Internal PractitionerSpeaker(s): Mason Holloway, Beacon Performance Group

In this interactive session, you will learn about a new performance-based approach to harnessing your critical organizational knowledge assets by aligning knowledge with performance through a Learn/Do/Share structure. You will also learn how one organization transformed their approach to data, information, knowledge and learning in an interactive and informative case scenario. And you will learn how to connect critical outcomes to knowledge needs and sources so that performers can access and share essential knowledge in the context of their job, while driving incremental performance improvement. The session will include concepts, techniques, and lessons learned, presented in the context of a real case scenario. You will be equipped to transform your untapped knowledge resources into a performance engine.

SU215Building Gen Y Leaders: An NCAA Case Study


Track: Leadership DevelopmentFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Jaime Fluker, National Collegiate Athletics Association; Lynne Kaplan, Do What Counts

Each year, more than 400,000 student-athletes participate in 23 sports at

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Y 6more than 1,000 National Collegiate Athletic Association (NCAA) colleges and universities. When they graduate, they all have one thing in common: the need to find a job. And while some aspire to “turn pro,” most of these talented young people seek employment at organizations just like yours. The speaker will share how her organization helps student-athletes improve their interpersonal skills to be successful in the job market and in life. You will see how behavioral assessments help student-athletes prepare for life after graduation. You will learn how you can help Gen Y employees in your organization apply the leadership and communication skills they learned in school—to their first professional roles.

SU216Do Leaders Need To Make Employees Happy?

Room 605/607

Track: Human CapitalFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Michael Stallard, E Pluribus Partners

Many leaders wonder if they need to make employees happy in order to boost discretionary effort. This raises the question: What work environment motivates everyone to give their best efforts? The speaker will help you apply a set of learnable leadership behaviors that can ignite the workforce to boost employee satisfaction and engagement, productivity, innovation and overall organizational performance. Integrated from research in multiple fields, including organizational behavior, psychology, neuroscience, sociology, and history, the speaker examines how effective leaders

develop “connection cultures” that every organization needs to thrive. Employees in organizations with a high degree of connection are more productive, more engaged, more collaborative, and less likely to leave.

SU217Maximizing the Transfer of Leadership Learning Back to the Job

Room 201/203

Track: Leadership DevelopmentFormat: Fresh VoicesTarget Audience: Internal PractitionerSpeaker(s): Steve Frieman, Western Management Development Center

The speaker will address how to maximize the transfer of leadership learning back to the job so that it is both sustained for the long-term, and helps the leader to adapt to current challenges. While most leadership development programs build leadership capability, the process used often creates conditions that inhibit the transfer of those leadership lessons learned. He will propose that the processes to increase learning and to transfer learning have fundamentally different characteristics and any attempt to maximize one, will proportionally inhibit the other. By understanding the nature of the learning transfer process, you have the potential to both accelerate the use of gained knowledge and to ensure it is sustained for the long term. Various frameworks for maximizing transfer will be explored.

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SU218Learning Agility: The X-Factor in Identifying and Developing Future Leaders


Track: Leadership DevelopmentTarget Audience: Director/ManagerSpeaker(s): Vicki Swisher, Korn/Ferry International

Leaders of the future need to be better than the leaders they replace because the challenges are greater, the speed faster, the competition tougher, and the marketplace increasingly global. In short, the leaders of today and tomorrow must be agile leaders. They must be resourceful in the face of change, and above all, able to learn from experience. People with this ability perform well under first-time, challenging conditions. You will explore how to use learning agility as a key input for differentiated leadership development and succession planning, to distinguish between high potentials and high functional/technical professionals, develop learning agility through formal development programs and job assignments, and embed learning agility into the language of your leaders.

SU219Tomorrow’s Successful Leaders


Track: Leadership DevelopmentFormat: Global VoicesTarget Audience: Director/ManagerSpeaker(s): Rachel Gulliver, Kenexa Leadership; Jack Wiley, Kenexa High Performance Institute

We know that leaders have the potential to drive employee engagement, but how can they be more effective in today’s complex, volatile, and dynamic environment? Where should you focus your leadership development to ensure maximum impact and ROI? This session reveals country-level engagement scores across multiple industries and shows how a global leadership effectiveness index can provide the essential link between leadership behaviors and drivers of engagement. In today’s world, leadership behaviors that were once sought after and rewarded are no longer relevant. Instead, more complex behaviors are desperately needed, but are sorely under-represented and under-developed. In this session, you will learn how to accurately identify the key behaviors that drive engagement and organizational performance.

SU220HTML5 is NOW. What You Must Know!


Track: Learning TechnologiesFormat: Fresh VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Ashish Garg, Adobe Systems; Joseph Ganci, eLearningJoe.com

The Gartner Group predicts that by 2014 new websites will utilize more significant

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Y 6elements of HTML5 than of Adobe Flash and Microsoft Silverlight combined. This will have a profound impact on the way learning content is created and delivered. The situation will be amplified by an avalanche in the adoption of smart phones and tablet devices in the market. In this session, we will focus on knowing more about HTML5, its features and future, its relevance, its standing with respect to present technologies and the tools landscape. The session will also give you guidelines on what to choose according to your needs. Bring your laptop and/or tablet if you’d like to try the sites.

SU221What is Cloud Computing and why Trainers Should Care

Room 405/406

Track: Learning TechnologiesFormat: Fresh VoicesTarget Audience: Facilitator/TrainerSpeaker(s): Eric Bloom, Manager Mechanics, LLC

Cloud computing has been a huge topic within Information Technology (IT) circles, and recently within the training community. So what is it why should we care? The speaker will begin with a brief overview of cloud computing and then discuss how it affects the training community and how you can take advantage of it to provide high quality, cost effective, and flexible training solutions. He will also discuss the use of internal vs. external cloud resources, security concerns, cloud-based vendor solutions, cost considerations, hybrid solutions, how to talk with your company’s IT department on this topic, tools you can use for free or at very low cost as soon as you return home, and much more. The goal is to give you the background and insights needed

to take advantage of cloud computing from a professional trainer’s perspective.

SU222Blending Instructor-Led and Online Learning to Save Lives

Room 403/404

Track: Learning TechnologiesFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Leanne Batchelder, Bottom-Line Performance, Inc.

This session will showcase the design and development of a patient training curriculum that saves lives by building skill and confidence in a complicated medical therapy using online simulations, e-learning, videos, quick reference guides, and a variety of nurse tools. Instructional designers and developers know that a blended learning approach is ideal, but not always know how to use it or where to begin. The speaker will share analysis approach and tools for identifying learner needs, their learning preferences, and technical competence. She will provide a method for mapping training topics to learning objectives to delivery methods, and show how a blended approach can meet overall project goals. She will share samples of the simulations, videos, e-learning courses, and print materials that convey the consistent theme and use of visuals/content throughout.

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SU223Generating Level 3 Evaluation Plans as a By-Product of Level 2 Foundations

Room 601/603

Track: Measurement, Evaluation, and ROIFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Melissa Fein, TransTalent

In the Kirkpatrick evaluation framework, level 3 evaluations are often neglected. The focus of this session is to examine two basic foundational elements of level 2, assessment fidelity and validation documentation, and to use those elements to generate a level 3 evaluation plan. You will practice discriminating between high and low fidelity assessments, and will work together to generate assessment plan concepts that fall along the continuum of fidelity, for a given training goal. You will also work together to analyze the following linkages: between job analysis and content validity; between job analysis and performance appraisal systems; between performance appraisal systems and decision validity. In the process of integrating the analyses of these linkages with assessment plan concepts, a level 3 evaluation plan will be generated.

SU224Extending your Talent Development Capabilities Using Internal SMEs

Room 501/502

Track: Designing & Facilitating LearningTarget Audience: Internal PractitionerSpeaker(s): Jane McDermott, Susan Fore, Aon Hewitt

You will learn how one organization was able to extend their capabilities by strategically using their internal SMEs to both develop and deliver key internal training. You will learn how dividing the responsibility for training across talent development and the business can optimize both teams and ensure quality, just in time experience for your employees. With the use of toolkits, templates, and other support materials, your SMEs can be an integral part of your training solution. The speakers will present a three-prong approach that will help you discover how you can: shorten the development time by eliminating PowerPoint presentations for systems training; ensure quality across teams by providing an assessment toolkit and a standardized question bank; and make your SMEs effective business instructors.

SU225Social Media as a Strategy for Organizational Transformation

Room 503/504

Track: TrendsFormat: Global VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Ana Rita Lopes, Maria Cristina Bertolino, Essencis Soluções Ambientais

Social media has changed the way younger generations of employees relate to information. They have become producers of content rather than mere readers. How

1:45 – 3:00 P.M. (con’t)


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Y 6do you effectively communicate to several generations? The speakers will share what they have learned, having implemented a program designed to create an appropriate environment for collaboration and sharing, in which the process of internal communication became more democratic and efficient. The program is based on employees who volunteered themselves to produce the pieces of communication, where different hierarchical levels and different organizational areas act together to get the key messages across the organization. The results are engagement of generations, collaboration, disseminated knowledge, and a clear understanding of values and business objectives.

SU226An Organic Approach to an Organizational Project Management Dashboard

Room 505/506

Track: Human CapitalTarget Audience: Director/ManagerSpeaker(s): Lou Russell, Russell Martin & Associates

You’ve already learned and implemented repeatable, solid processes for your individual staff to have more success implementing their learning and development (L&D) projects. With all the multitasking and shared resources each project depends heavily on all the others. An organizational perspective is required so that the leader of the team has a dashboard to use to prioritize resources, align project work to the business imperatives, and reduce cross-project roadblocks that create needless rework. You will learn ways to ensure that an organizational project portfolio improves the communication and effectiveness of the team and without

impeding the progress of the individuals. By focusing on the needs of the business area and the individual needs of the separate projects, you can create a sustainable dashboard that supports project success up, down and across.


SU300Transformative HR: Creating Evidence-Based Change


Track: Human CapitalFormat: Voice of Innovation; Senior Leaders and Executives ProgramTarget Audience: Executive/Decision MakerSpeaker(s): John Boudreau, University of Southern California

Many assert that the HR profession is at a tipping point, poised for either rapid ascension or slow decline. You will learn new perspectives on this question by hearing about data from a unique global study of HR leadership from the Center for Effective Organizations, information from focus groups with HR leaders, and the speaker’s 30 years’ experience in the field. You will learn frameworks through which HR and human capital development can become transformative in organizations, using specific examples from organizations of many types. You will learn to enhance your own role and the broader HR role to be more influential by “retooling HR” using the tools and frameworks that organization leaders already find compelling and valuable Topics will include: How HR Spends Its Time and Its Impact; The Principles for Creating Evidence-Based Change; and Creating Engagement and Influence Using Existing Decision Models.

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SU301ROI In Action


Track: Measurement, Evaluation, and ROIFormat: Leaders of the ProfessionTarget Audience: Director/ManagerSpeaker(s): Jack Phillips, ROI Institute

An Integrated Case Study – In this session, you will be involved in a real, interactive ROI case study. You will move through all the case steps to measure ROI. At select intervals, you will make decisions about the course of action to take. The use of the ROI methodology is about making choices of how to collect data, analyze the data, and report the results. You will see the data collected and the analysis unfold and be actively participating in the calculation of ROI and the presentation of the results. This session is for those who are familiar with the ROI concept.


SU302Brand New Jolts: Activities That Will Wake Up and Engage Your Participants


Track: Designing & Facilitating LearningFormat: Leaders of the ProfessionTarget Audience: Facilitator/TrainerSpeaker(s): Sivasailam Thiagarajan, Workshops by Thiagi, Inc.; Tracy Tagliati, MOVE, Inc.

Trainers agree that experiential activities are the most effective tools to engage participants in the learning process. But there is a problem. These activities take a

long time to design and to facilitate. This session provides an elegant solution; It offers jolts, a special type of experiential activity that can be conducted in a few minutes to provide a long-lasting wake-up call. The benefits of jolts include: capturing participants’ attention at the beginning of a training session; transitioning from one training topic to the next; keeping participants alert and agile even after a lunch break; tapping into the wisdom of the group to discover profound insights; and breaking up lengthy lectures with relevant activities.

Session repeated Monday, M301

SU303The New Blended Learning Model in Action: Lessons from Leaders


Track: Learning TechnologiesFormat: Back by Popular DemandTarget Audience: Director/ManagerSpeaker(s): Lance Dublin, Dublin Consulting

More than ever, organizations are looking to develop truly blended solutions that include innovative uses of technology and new learning approaches along with the ‘tried and true’, within comprehensive solutions. From several mini-cases, you will learn how these organizations incorporated a range of technology-based learning solutions from serious games to virtual environments, from performance support to mobile learning, from social media to social networks, from e-learning to virtual classrooms. These learning solutions were used to develop unique solutions to meet their specific challenges as well as how they were developed and measured. You will leave understanding how a new blended learning model is being applied today in

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SU304ROI Basics

Room 102/104

Track: Measurement, Evaluation, and ROIFormat: Back by Popular DemandTarget Audience: Director/ManagerSpeaker(s): Patti Phillips, ROI Institute, Inc.

For some learning and development professionals, ROI is an integral part of the learning process. For others, ROI is still new, though demand for this level of results is at an all-time high. This interactive session introduces the fundamental concepts of measuring the return on investment in all types of programs. While the session targets learning professionals who are just beginning their ROI journey, it can also serve as a refresher for those with more experience. You will engage in exercises and a simple case study to reinforce learning.


SU305Four Winning Ways to Re-energize Your Brand


Track: Career DevelopmentFormat: Back by Popular DemandTarget Audience: AllSpeaker(s): Jim Smith Jr., JIMPACT Enterprises

What makes you different from others in the field of training and development? What do customers and learners say about you when they describe your impact? What is your brand? These and others questions will be explored during this brand development session. Technology, colorful slides, and inspirational music assist in creating an empowering, learning environment. Nevertheless, the facilitator remains the conductor – and they need a special sauce, a distinct brand image. From the opening personal assessment exercise, to the concluding action plan activity, you will discuss and examine numerous methods to build and re-energize your brand. The speaker will focus on factors that will help you identify the instant and lasting message you would like your customers to absorb. This will include discovering, testing, packaging, and projecting your brand.


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SU306Showcase Your Expertise - Without Bragging!

Room 108/110

Track: Career DevelopmentFormat: Fresh VoicesTarget Audience: AllSpeaker(s): Lynne Waymon, Contacts Count. LLC

It’s only through conversation – storytelling, to be exact – that people learn how to use your expertise and send opportunity your way.. Showcase your character and competence comfortably – without bragging. You’ll learn how to find, construct, and tell examples and stories. You will get more comfortable and competent teaching people what to count on you for, what to ask you for, and what kinds of opportunities and information to send your way. Use your stories to gain visibility, or when looking for a job or changing careers, or when talking with current clients, prospects, referral sources, colleagues, other ASTD members, vendors, suppliers, and acquaintances. Learn to “toot your own horn” in appropriate ways. You’ll also get tips on how, when, and where to deliver your stories.

SU307The Neuroscience of Leadership: Understanding the Brain to Create Better Leaders


Track: Leadership DevelopmentFormat: Your Brain at Work SeriesTarget Audience: Director/ManagerSpeaker(s): David Rock, The NeuroLeadership Institute

In a constantly changing world, the organizations that succeed will be ones that are the most adaptive. Brain research shows why change is hard, and how organizations can get better at change. This research can improve how you make decisions and solve problems, manage emotions, collaborate, and create change. By understanding the underpinning biology of leadership, leaders can create better organizations, and organizations can produce better leaders.

SU308Aim High: Learn How the Air Force Develops Civilian Leadership


Track: GovernmentTarget Audience: Internal PractitionerSpeaker(s): Leslie Roberson, US Air Force; Patrick Leddin, Wedgewood Group

The session focuses on the challenges organizations face as they attempt to execute leadership development efforts at all levels. An interactive case study about the U.S. Air Force’s approach serves as the central point of discussion. However, the cadre of leadership development courses they had in place at the time was proving inefficient. Civilians were not showing

3:30 – 5:00 P.M. (con’t)


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Y 6proficiency in the competencies that were deemed critical to assume these higher roles and, thus, the expected return on investment was not being met. You will not simply watch a case study presentation. You will draw from the case study to identify your own challenges, brainstorm and discuss ways to overcome obstacles, and define initial steps that you can take today to begin improving your efforts to develop leaders at all levels.

SU309Communicating for Success: Mastering Everyday Conversations


Track: Career DevelopmentTarget Audience: New Practitioner (under 2 yrs)Speaker(s): Jodi Glickman, Great on the Job

This session will offer a playbook for communicating effectively live in our increasingly wired world. The speaker uses the approach she developed of taking the art of communicating effectively and turning it into a science, sharing step-by-step strategies to master daily conversations. This high-impact session will give you the skills to project confidence, competence, and professionalism in every workplace encounter. You will learn how to connect with colleagues to build meaningful relationships. More specifically, you will walk away with practical, tactical strategies on how to ask for help without sounding dumb, how to answer questions you don’t know the answer to, how to ask for and get meaningful feedback, how to raise red flags in advance of a problem, and how to manage crises.

SU310The Learning Identity Design: Creating a Dynamic Learning Process

Room 501/502

Track: Designing & Facilitating LearningFormat: Fresh VoicesTarget Audience: Facilitator/TrainerSpeaker(s): Rhonda Hamilton, LiveWire Presentations

In today’s learning environment, trainers, facilitators, and instructors are challenged by the diversity of the group. Generational differences and other factors shape certain behavior styles and preferences that impact learning. In this highly interactive session, you will complete a brief analysis to aid in identifying your own behavioral style. Through the information provided and fun group discussions, you will identify the preferences of today’s diverse learners. You will also learn innovative techniques to engage learners of all types, promoting more effective learning and retention.

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SU311Orchestrating Collaboration, Leadership and Innovation Through Music

Room 601/603

Track: Leadership DevelopmentFormat: InnogizerTarget Audience: Director/ManagerSpeaker(s): Gary Muszynski, One World Music

In this engaging experiential session, you will discover how you can orchestrate collaboration, leadership, and innovation through hands-on music making to leverage individual and team strengths. Using simple percussion instruments, you’ll form a cohesive orchestra with your colleagues from around the world and experience a dynamic ensemble building process that furthers team development, social intelligence, and group creativity. You will be introduced to a leadership model that encompasses three ways of leading: orchestrating, composing, and improvising. Using music, explore what effect each mode has on the system in the room. This will be a musical learning laboratory with strong relevance to leadership development and navigating organizational change and chaos.

SU312Learning Innovation with Today’s Tech Tools

Room 605/607

Track: Learning TechnologiesFormat: InnogizerTarget Audience: Director/ManagerSpeaker(s): Larry Straining, Larry’s Training LLC

Innovation involves looking at something new and asking not just, “What is it?” but more importantly, “What can I do with it?” Today’s tech tools may have been created for marketing or meetings, but when regarded with an open mind, you can discover great tools for fun learning. In this highly interactive session, you’ll use one of the hottest mobile tech trends to find information, learn in teams, and discover ways to incorporate this learning game into any organization. You will explore and engage by using QR tagging to learn about mobile trends in the learning environment.

SU313Building Story and Experience-Based Learning Systems

Room 201/203

Track: Designing & Facilitating LearningTarget Audience: DesignerSpeaker(s): Ray Jimenez, Vignettes Learning/StoryImpacts.com

Story and experience sharing have been rediscovered as one of the most effective ways to learn. Numerous studies tell us that the growth and success of social

3:30 – 5:00 P.M. (con’t)


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Y 6media connections and interactions is grounded in story and experience sharing. The challenge is how you leverage these concepts to meet your need for a little more formal and structured learning business environment. In this session the speaker will share three case studies on how organizations successfully used story and experience-based learning methods and systems to successfully combine informal and formal learning.

SU314Meta-Cognitive Approach for Global Leadership Competency Training & Development


Track: Leadership DevelopmentFormat: PanelTarget Audience: Director/Manager moderator: Caroline Benton, University of Tsukuba panelists: Franz Waldenberger, University of Munich; Hiroe Tsubaki, The Institute of Statistical Mathematics; Hirohisa Nagai, Yasuncho Kino, University of Tsukuba; Irina Petrovskaya, Moscow State University

Meta-cognition is an emerging and practical theory in the field of educational psychology that addresses self-reflection, self-responsibility, initiative-taking, and goal setting. It is an increasingly popular research framework for analyzing cognitive mechanisms of how new skills, behavior, and knowledge are learned. The speakers will show how cross-cultural critical incidents can bring about a breakthrough experience that will promote the learning of new global leadership competencies (GLC) for solving “un-experienced” problems, and attempt to develop a meta-

cognitive learning mechanism for global leadership competencies. The discussion for this session will be based on empirical interviews and a web-based questionnaire survey conducted in collaboration with research partners from leading business schools across 12 countries in Asia, Europe.

SU315Human Capacity Building in Emerging Economies


Track: Global Human Resource DevelopmentFormat: Global VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Andrea Edmundson, eWorld Learning, Inc.; Michael Jack, Chemonics International

Governmental and non-governmental agencies are highly involved in projects to improve human capacities in developing countries. In addition to emerging economies, they are also targeting critical priority countries per the U.S. government (Iraq, Iran, Pakistan, Afghanistan, and the Sudans), in an effort to transition to more secure and stable environments and to strengthen and sustain economies. Many of these agencies have well-defined approaches to human and institutional capacity development. However, these approaches may be limited in practical ways to address elusive cultural aspects of human resource development, which are key determinants of successful project work. The speakers lead you through the process of identifying likely cultural constraints to improving capacities and devising appropriate ways to address them.

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SU316Leveraging Agile Methodologies in the Learning and Development Function

Room 401/402

Track: Human CapitalFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Diane Tiger, Karen Hart, Vanguard

The principles of Agile have long been leveraged to achieve the highest level of quality and efficiencies in the development of software. This case study session will show how one university decided to explore, pilot and ultimately implement Agile Methodology as the primary approach to the development of L&D solutions. The speakers will explore the adjustments made to the Agile methodology to enable success in the L&D function and linkage made to the ADDIE model. Pilot results that netted a nearly 50% improvement on cycle time, combined with a significant elevation in client satisfaction, were key drivers in the decision to implement Agile, however the unexpected increase in employee engagement and development became heavy contributors in the decision. The speakers will explore the impact on L&D professionals and their journey along the Agile path.

SU317Innovating Every Day: You Can Develop It In Your Organization

Room 403/404

Track: Human CapitalFormat: Fresh VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Holly Green, The Human Factor, Inc.

Through exploring the basics of neurophysiology, you will learn how anyone can think differently day-to-day to improve processes, products, customer interactions and your own leadership. Using neuro-prompts, brain activities, and case examples from successful organizations, you will learn the secrets of why and how success gets us stuck;, how our brain is our greatest asset and strongest barrier to innovation; how to develop innovative approaches in others and embed them in the ways of working in your organization; and how to eliminate innovation eradicators. You will practice the techniques and receive twelve weeks of follow-up via email, including additional tools and templates. The session will enable you to see the world in a multitude of ways so that innovation becomes an everyday activity – one you can train others to do effectively.

3:30 – 5:00 P.M. (con’t)


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Room 405/406

Track: Leadership DevelopmentFormat: Global VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Ed Babrich, Philips; Egbert Kinds, Core Commit

It is the people in organizations that are transformed, which in turn transforms the organization. One organization discovered that the most successful product innovations and market breakthroughs come from products that require the cooperation of several business units. The culture that was the cause of success in the past now caused managers to act out of fear, and engage in power games instead of being courageous and decisive in order to create synergy. This realization led to an intensive change process led by top management where the new CEO actually challenged leadership to let go of fear. In the process the top leadership team defined a set of leadership values and behavioral norms: from power to successful communities. You will learn how to get your organization from power games to empowerment.

SU319Executive Presence for the C-Suite: The Skills Gap


Track: Leadership DevelopmentTarget Audience: Internal PractitionerSpeaker(s): Dianna Booher, Booher Consultants, Inc.

Leaders need a strong personal presence and specific techniques in order to lead others through difficult discussions to sound decisions. This session will help you identify skills gaps, habits, and attitudes that hinder progress as professionals advance through the organization toward the executive level. As a coach, mentor, facilitator, designer, or manager of leadership programs, you’ll need to be able to identify and eliminate these skill gaps and ineffective habits. You’ll identify characteristics of executive presence and hear demonstrations of techniques for responding to the 5 toughest question types raised in the executive suite and other leadership circles. You’ll also see demonstrations of how body language and physical elements affect credibility, connection, and persuasiveness to increase your overall impact as a leader.

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SU320America’s Got Talent! It’s Called Global Leadership - Start to Finish


Track: Leadership DevelopmentTarget Audience: Facilitator/TrainerSpeaker(s): Anne Bruce, Anne Bruce Company; Stephanie Montanez, MBSI

More than ever, organizations and their leaders need to utilize and develop talent at all levels. America’s top talent comes from all over the world! It’s both multi-cultural and multi-generational. Regardless of economic downturns, there has never been a better time to be part of the global workplace. What if leaders, at every level, became more focused, energized, resilient to change, drama-free, and cohesively moving toward their organization’s goals and aims? Then you’d have the perfect description of the outcomes you can expect in this one-of-a-kind leadership program.

SU321Multinational Food Company Reinforces Training with Global ”Talk Radio” Show

Room 503/504

Track: Learning TechnologiesFormat: Fresh VoicesTarget Audience: Facilitator/TrainerSpeaker(s): Mary McNevin, Paul Reid, McCain Foods Limited

How do you change a global leadership or sales culture across 120 countries on a limited budget? Maintain the momentum of successful leadership and sales training once participants go back to their daily jobs? Bring the best and brightest sales

leaders to teach other sales professionals around the world and capitalize on best practices to benefit employees around the globe? This was the situation faced by a major food manufacturer. You will hear how one company reinforces their learning experiences, shares best practices and engages the best and brightest around the globe through two talk radio shows. The radio show is simply a conference call in disguise – and is brought to life by using professional radio talent and by incorporating all the best features of traditional talk radio.

SU322Moving to the Virtual Classroom: A Trainer’s Roadmap to Success

Room 505/506

Track: Learning TechnologiesTarget Audience: Facilitator/TrainerSpeaker(s): Cindy Huggett, atrainerslife.com

Have you been asked to deliver virtual training but aren’t sure where to start? In this session you will learn 10 steps you should follow when migrating from classroom delivery to successful virtual training. You will learn the answer to questions such as: Where should you start when learning how to deliver virtually? What’s different about virtual training as compared to classroom training? How do I keep everyone engaged when I can’t see them? In this interactive session, you will learn important questions to ask before your first virtual class, how to set up for success, how to use your voice to connect with your audience, get ideas to engage participants, and learn tips for multi-tasking success. You will leave the session with a road map to assess yourself against the 10 steps, and create an action plan for application.

3:30 – 5:00 P.M. (con’t)


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Room 702/704

Track: Measurement, Evaluation, and ROITarget Audience: Director/ManagerSpeaker(s): Lynn Schmidt, Raytheon; Toni DeTuncq, THD & Company, Inc

Designing and implementing a learning scorecard is an important step in helping executives, human resource leaders, and learning professionals monitor the performance of a learning function. A learning scorecard can demonstrate the alignment between programs, strategic objectives, and operating goals. It can also show the learning functions contribution to meeting business objectives. The speakers will provide a methodology for designing and implementing a learning scorecard that tracks activity, efficiency, and impact data from both a macro- and micro-level perspective of success. They will provide a scorecard template and describe the steps for its use. Examples will be provided that show how the scorecard process was implemented in various organizations. Lessons learned and recommendations for implementing scorecards will be provided.

SU324Analyzing Your Training’s Value Using the ROI Quality Analysis Tool

Room 205/207

Track: Measurement, Evaluation, and ROITarget Audience: Internal PractitionerSpeaker(s): Ron Stone, Center for Performance and ROI, Inc.

You will learn why ROI may not be a true indicator of performance results as you apply a process and tools to determine the true value of training when analyzing business outcomes and the quality of ROI. You will use case scenarios to apply an ROI quality analysis tool and engage in an analysis of how results should be applied and reported. You will learn how to show the true contribution of your training. Using the tool, you will determine how a positive ROI can be deceiving and can actually be considered an unacceptable result for any performance improvement initiative. As an added take-away, you will learn the critical issues to address during client conversations that allow you to design programs and companion strategies that will achieve desired results and meet stakeholder needs.

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SU325We Had the Answers But You Changed the Questions!

Room 708/710

Track: TrendsFormat: Global VoicesTarget Audience: Director/ManagerSpeaker(s): Gerry Beamish, Beamish Associates International

The ability to solve problems has always been central to good management; the changing environment creates new questions where experience no longer provides a ready-made answer. Traditional methods of problem-solving are no longer sufficient to answer these questions. This session outlines a model which helps you to recognize and identify the things you can influence, why the idea of “coping” is more realistic than trying to manage ambiguity and complexity. You will learn a multidisciplinary approach to problem-solving, called no label problem solving that links ideas about data collection, risk assessment, values clarification, systems thinking, and decision making, and emphasizes the importance of learning as a key element of the process rather than just an outcome of the process.

5:15 – 6:15 P.M.ANNUAL mEmBErShIp mEETING Room 201/203

Attend the ASTD Annual Membership Meeting, meet the ASTD Board of Directors, and learn about the future direction and initiatives of your professional association.

3:30 – 5:00 P.M. (con’t)



2.

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Recordings

Chapter Leader

Global Voices


DAY AT A GLANCE - MONDAY


8:00 – 9:15 a.m. General Session

9:30 - 10:00 a.m. Take Advantage of ASTD’s Member Benefits

9:30 – 10:30 a.m. Government Pavilion Session

9:30 a.m. -12:15 p.m. Higher Education Special Events

9:30 a.m. – 2:15 p.m. EXPO Open

CPLP Information Booth Open

9:30 a.m. – 4:00 p.m. CPLP Connect Room Open

9:30 a.m. – 5:30 p.m. Career Resource Center Open

10:00 – 11:30 a.m. Partnering with ASTD International Workshop

10:45 – 11:45 a.m. Government Pavilion Session

11:00 a.m. – 12:15 p.m. Speed Mentoring

11:15 a.m. – 12:30 p.m. EXPO Lunch

12:30 – 1:45 p.m. M100 Sessions

Exhibitor Solution Sessions

2:15 – 3:30 p.m. M200 Sessions



3:30 – 7:00 p.m. Student Networking Events

4:00 – 5:30 p.m. M300 Sessions




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8:00 – 9:15 A.M.GENERAL SESSIONWells Fargo Theatre

ThE IMpACT Of MOBILE ON LEARNING

Tony Bingham

President & CEO ASTD

GREAT BY ChOICE

Jim Collins

Author and Management Educator

It’s one thing to rise to greatness. It’s another to do so in uncertain and chaotic times. How do some companies do it? Jim Collins identifies seven companies that beat their industry index by 10 times during unstable periods. Find out how some companies don’t merely react; they create. How they don’t merely survive; they prevail.

Jim Collins is a student and teacher of enduring great companies—how they grow, how they attain superior performance, and how good companies can become great companies. Having invested nearly a quarter of a century of research into the topic, Jim has authored or co-authored six books that have sold in total more than ten million copies worldwide. They include: the classic Built to Last, a fixture on the Business Week

best seller list for more than six years; the international bestseller Good to Great, translated into 35 languages; and How the Mighty Fall, a New York Times bestseller that examines how great companies can self-destruct.

His most recent book is Great by Choice: Uncertainty, Chaos, and Luck—Why Some Thrive Despite Them All, coauthored with Morten Hansen. Based on nine years of research, it answers the question: Why do some companies thrive in uncertainty, even chaos, and others do not? Great by Choice distinguishes itself from Jim’s prior books by its focus not just on performance, but also on the type of unstable environments faced by leaders today.

Driven by a relentless curiosity, Jim began his research and teaching career on the faculty at Stanford Graduate School of Business, where he received the Distinguished Teaching Award in 1992. In 1995, he founded a management laboratory in Boulder, Colorado, where he now conducts research and consults with executives from the corporate and social sectors. He holds degrees in business administration and mathematical sciences from Stanford University, and honorary doctoral degrees from the University of Colorado and the Peter F. Drucker Graduate School of Management at Claremont Graduate University.

Jim is an avid rock climber and has made one-day ascents of the North Face of Half Dome and the three-thousand foot Nose route of El Capitan in Yosemite Valley. Signed copies of Great by Choice will be available at the ASTD store following the session.

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9:30 – 10:00 A.M.MEMBERShIp SESSION

Take Advantage of ASTD’s Member Benefits

Room 102/104

Target Audience: ASTD Members and Non-Members

ASTD Members receive exclusive publications, research, networking opportunities, and discounts on ASTD products, publications, and events. Whether or not you are a member, please join us to make sure you are taking advantage of all the opportunities that ASTD has to offer.

9:30 – 10:30 A.M.

Adayana (Booth 1413)

M11GOVA Forward Look at Learning Technologies: Mobile & Immersive

Rooms 301/302/303

format: Government PavilionSpeaker: James Xu

Explore new learning technologies including mobile, Web, games and simulations. Adayana will share its experiences in implementing some of these solutions and their best use in designing effective learning solutions for today’s learners and the demanding learning needs within civilian, defense, and security verticals in the U.S. Federal government.

10:00 - 11:30 A.M.pARTNERING WITh ASTD INTERNATIONAL WORKShOpRoom 703

Target Audience: ASTD International Partner Program Applicants

Organizations interested in partnering with ASTD through the ASTD International Partner Program are invited to attend this workshop. You’ll learn more details about the program, and you’ll have an opportunity to meet and discuss your ideas with staff members from the ASTD Certification Institute and education, press, and research departments.

10:45 – 11:45 A.M.

Center for Creative Leadership (Booth 717)

M21GOVCreating a Common Leadership Culture through Multi-Level Development Programs

Rooms 301/302/303

format: Government PavilionSpeaker: Clemson Turregano

Developing leaders at all levels is critical to mission success, and develops a common language across the organization. This program will examine a framework for


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multi-level leadership development programs and demonstrate its use and effectiveness within two very different government agencies. Attendees will experience a developmental feedback communications model used in multi-level programs that fosters a common leadership language.

11:00 A.M. – 12:00 P.M.

Stratactics (Booth 1508)

M2EXEGame Changers. People Learn By Doing. Using Games to Create New Business Behaviors

Room Experiential Demo Area, EXPO Hall

format: Exhibitor SessionSpeaker: Darrell Mullis

We learn most effectively by doing. In this engaging activity teams compete to win by employing successful strategies. Participants experience the activity and learn key principles of business success. Then, we will analyze how to design activities and debriefs to maximize learning and behavior change.

11:00 A.M. – 12:15 P.M.SpEED MENTORINGUpper Level, EXPO Hall

Speed Mentoring will be held twice: on Monday, May 7 from 11:00 a.m. – 12:15 p.m. and Tuesday, May 8 from 12:30-1:30 p.m. on the Upper Level EXPO Hall. There will be eight groups with one to two mentors for each group. Groups of four to six people will sit in the group of their choice and be mentored for 15 minutes. Time will be called and the group will disperse and choose another table group. There will be four rounds of 15 minutes each.

Group 1: Advancing in the L&D profession

Group 2: Moving from Practitioner to Manager

Group 3: Moving from Manager to Executive

Group 4: Moving from “Order Taker” to Consultant

Group 5: Developing Business Acumen

Group 6: Instructional Design Skills for Advancement

Group 7: Strategic Thinking in Leadership

Group 8: Securing Executive Support and Resources

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12:30 – 1:45 P.M.

Sigma performance Solutions, Inc. (Booth 1545)

M11EXD WHO KILLED SERVICE?®

Room 112

format: Exhibitor SessionSpeaker: Karen Travis, Sally Daniel,

Are you looking for a fun, creative way to stop Servicide®? Come play WHO KILLED SERVICE?® During this interactive session jury members will reach a verdict to determine WHO KILLED SERVICE?® Each jury member will receive a free set of game cards used in this award winning customer service training.

Interactive Services Limited (Booth 1709)

M12EXD Let’s Talk Mobile: Six Conversations You Need To Have Before Your Next Mobile Initiative

Room 407

format: Exhibitor SessionSpeaker: Jennifer Benson, Matt Plass

This session will cover:

• Breaking content into mobile-friendly chunks

• Flash vs. HTML

• Tracking, scoring and your LMS

• Tablets in the classroom

• Player vs. browser

• Reaching people where they live and work

Blackboard, Inc. (Booth 425)

M13EXD Connecting Your LMS to Your CRM: A Better Way to Bring Training to Sales

Room 507

format: Exhibitor SessionSpeaker: Lee Perlis

Join us as we discuss strategies to bring training straight to the place where sales live and breathe - the CRM.

Key takeaways:

A look at new tools for measuring sales training’s impact on the bottom line.

Best practices for using social learning techniques and mobile devices to support sales.

Wilson Learning (Booth 602)

M14EXDWant Learning to Transfer? Then Get Managers Involved!

Room 712

format: Exhibitor SessionSpeaker: Carl Eidson

As much as 85% of new learning never gets applied. See how three companies hit home-runs with learning transfer through manager involvement. Explore a unique learning transfer system that makes it easy to gain critical management support.

• Complete a learning transfer audit

• Simplify learning transfer through technology


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EDUCATION SESSIONS

M100Focus on the Learner and All Else Will Follow


Track: Human Capitalformat: Voices of InnovationTarget Audience: Internal PractitionerSpeaker(s): Sarah Bloomfield, Google

In an ever-changing, hyper-social educational environment, how can your offerings compete with the glut of information, easily accessible experts, and plethora of informal learning opportunities available to your learners? While educational professionals have long delivered value by creating engaging classes, modules, and experiences, many of the long-held assumptions of the profession are changing. Staying relevant today means evolving the learning roles in an organization and including learners as content creators, owners, and facilitators. What new skills will better prepare you, as learning professionals, in this new educational climate? This session will include examples from Google’s highly-participative learning environment. It will provide a framework for analyzing your own learning environment to find a variety of new ways to engage with the learner.

M101Great Leaders GROW


Track: Leadership Developmentformat: Leaders of the ProfessionTarget Audience: Executive/Decision MakerSpeaker(s): Ken Blanchard, The Ken Blanchard Companies

The path to increased influence, impact, and leadership effectiveness is paved with personal growth. Our capacity to grow determines our capacity to lead, and there are specific areas to focus on to remain effective throughout our lives. To keep growing as a leader you must gain knowledge of yourself, others, your industry, and the field of leadership. Reach out to others, both formally and informally. Open your world; seek out new experiences on and off the job. Walk toward wisdom; rigorously examine yourself and get honest feedback and counsel. Whether you are an established leader looking to hone your skills or someone new to a leadership role, you will learn about the specific abilities people must continue to cultivate to become and remain effective, inspiring leaders.


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M102May I See Your Whine List? How Managers Support Development


Track: Career Developmentformat: Leaders of the ProfessionTarget Audience: Director/ManagerSpeaker(s): Beverly Kaye, Career Systems International

The annual individual development planning (IDP) conversation often turns into a series of complaints. A mindset shift is required to help line managers use “whine sessions” as opportunities to delve into what’s really important to employees. The most important thing leaders can do is help managers understand that what sounds like a whine is actually an opportunity to understand employees’ grievances and their specific requests for change. When you understand your employees better, you will feel more prepared to deal with development issues and generate solutions that can benefit both your people and your organizations. This session will address five common workplace career issues and provide solid strategies for managers. You will also have an opportunity to examine your own career complaints.


M1037 Reasons Why Strengths-Based Leadership Development Just Works Better


Track: Leadership Developmentformat: Leaders of the ProfessionTarget Audience: Executive/Decision MakerSpeaker(s): John H. “Jack” Zenger, Scott Edinger, Zenger Folkman

This session provides evidence that strengths make all the difference in creating extraordinary leaders and proof that great leaders can be developed. The speakers will show why focusing on strengths is far more effective than a preoccupation with fixing weaknesses. They will provide a clear line of sight to how strengths are uniquely developed. A practical set of techniques will be featured including cross training or non-linear development as a new way to develop strengths; extensive feedback; deliberately identifying powerful combinations; building learning into work; and creative follow-through techniques. The session will focus most heavily on the new and innovative concept of cross-training and non-linear development.


12:30 – 1:45 P.M.(con’t)


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M104Measuring the Success of Coaching Panel: An ROI Approach


Track: Measurement, Evaluation, and ROIformat: PanelTarget Audience: Director/ManagerModerator: Lisa Edwards, Corbis panelists: Cathleen Forney, Medtronic; David Rock, The NeuroLeadership Institute; Jack Phillips, ROI Institute; John Kmiec, Jack and Patti Phillips Workplace Learning and Per; Karen Steinhilber, Big: The Healthcare Relationship Agency

As organizations continue to evaluate the effectiveness of their people-related strategies and programs, more training managers find they must demonstrate the real impact coaching makes to an organization. While it is widely accepted that coaching programs are effective in developing and retaining top talent, the challenge is how to credibly measure coaching’s impact. In fact, many may wonder if it’s even possible to credibly measure the impact of coaching and report ROI. Indeed, it is possible to measure the impact of coaching. The companies represented on this panel have implemented best-practice approaches to measuring impact and ROI of coaching. You will learn about the best practices and results of how to measure the real business impact of coaching and how to demonstrate ROI.

M105The Five Superpowers of Learning for the Digital Age


Track: Learning Technologiesformat: Back by Popular DemandTarget Audience: Executive/Decision MakerSpeaker(s): Anders Gronstedt, Gronstedt Group

A new breed of game-savvy, socially-networked people are entering your work force, with little patience for the traditional doldrums of one-way, e-learning and webinar “dronathons”. They want to be engaged, in control and part of the storyline, with learning that focuses on doing, simulating, socializing, playing, sharing and collaborating. How are you reaching out and energizing a dispersed organization of digital nomads? In this session, the speaker will discuss five design principles of the digital age including telling a story, playing a game, using social networks, making learning immersive and mobile with examples of each.


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M106Leverage Points for Targeting the Desired Results: The Initial Conversation


Track: Designing & Facilitating Learningformat: ASTD Forum SeriesTarget Audience: AllSpeaker(s): Robert Brucks, Workforce Development Consultant, Caterpillar Inc.; Suzanne Miller, Director, Center of Excellence for Learning, Ingersoll Rand; Faye Richardson-Green, Director, Global Learning and Development, Steelcase University

This is the first in a series of sessions inviting experienced practitioners and senior leaders to connect, collaborate, and share ideas to improve your personal practice in a way that demonstrates results. This session is for those responsible for learning within organizations who are seeking to improve the field of learning as a whole. Every session in the series will include an opportunity for you to reflect on your current practice. This is followed with ideas for learning experiences that drive requisite business results. This overview includes clarity on designing end-to-end solutions that get business results. Working in facilitated teams, you will experience a method for collaboratively bringing the needs of the manager, the employee, and the learning professional together in the first conversation– prior to the start of designing solutions.

Part 2: M206, Part 3: TU106, Part 4: TU206 Hosted by the ASTD Forum

Seating is limited for this workshop style session.

M107Aligning Learning’s Goals with Business Performance Measures


Track: Trendsformat: Senior Leaders and Executives Program; ASTD Research SeriesTarget Audience: Director/ManagerSpeaker(s): John Gibbons, Kevin Oakes, Institute for Corporate Productivity (i4cp);

Learning continues to be a critical driver of a company’s success and is forecasted to have an even greater impact in the future. But which approaches are most effective? How do you know? And how do you show it? In this session, the speakers will discuss the top-level findings from a recently published report that provides actionable information on how high-performance organizations are aligning learning to achieve business results. Furthermore, the speakers will look at ways to demonstrate a causal link between learning practices and overall business performance performances beyond the typical training metrics. Your participation will be encouraged.

12:30 – 1:45 P.M.(con’t)


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M108DoD Best Practices for Online Learning and Talent Management Repositories

Room 401/402

Track: Governmentformat: PanelTarget Audience: DesignerModerator: Juanita Stein, DoD Civilian Personnel Management Servicepanelists: Irene Perez, Under Secretary of Defense for Intelligence OUSDI; Mike Ingerick, Human Resources Research Organization (HumRRO), Cynthia Way, DoD

The number and variety of online repositories for training and performance management are growing. Are you aware of the potential for your agency and of the considerations for your program and participants? This session focuses on the pros and cons for deploying an online repository, considerations for design and maintenance, and will include results from a survey to Department of Defense training programs using online repositories for learning and talent management. You will also be invited to share your own tips for deploying online repositories.

M109Sales 101 Doesn’t Get The Job Done Anymore

Room 702/704

Track: Sales EnablementTarget Audience: Executive/Decision MakerSpeaker(s): Dave Stein, ES Research Group, Inc.

Selling in today’s hyper-competitive business environment forces sales teams to gain and maintain new capabilities. Research based on the speaker’s work with companies across many industries in many locations has yielded some potential areas for significant competitive advantage. Based on this research, there are three skill areas that can be significantly leveraged for a greater degree of performance, depending on the industry: Financial and business acumen, Political selling (leveraging corporate politics), and Competitive strategies and tactics. During this session, the speaker will explore these three areas of competitive selling advantage and, with you, discuss how corporate L&D organizations can assess their sales teams’ needs for these capabilities and create a plan to deliver them.

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M110Creating Ally Relationship with Senior Executives

Room 708/710

Track: Sales EnablementTarget Audience: Sales Trainer/Coach/ConsultantSpeaker(s): Robert VeVerka, Professional Learning Systems

An ally relationship is a highly valued business relationship when you routinely work together with senior management to achieve business results. Management views sales training as a key tactical resource to solve business problems. Creating an ally relationship can help you raise the level of commitment to your sales training departmentto be viewed as a partner to solve business problems. When you can appeal to management’s needs and issues, you create value. You will not only preserve your budgets, but will likely get increased investments in your training organization. This session will help you to: increase your department’s perceived value to senior level executives; improve your effectiveness to discuss business issues; address key organization issues; and build an ally business relationship with senior management.

M111Please Every Customer: Preparing Employees to Serve Diverse Customers


Track: TrendsTarget Audience: AllSpeaker(s): Robert (Bob) Lucas, Global Performance Strategies LLC

The speaker will explore the importance of training every employee in the organization for interaction with people from five generations, differing levels of ability, gender, and cultural backgrounds. Each individual brings unique needs, wants, and expectations to a service encounter; you will learn strategies to deliver positive global customer service. The speaker will share results from research studies that point to the need for better cultural and diversity awareness from senior management down. You will discuss best practices in service delivery and develop your own service training action plan to serve as a basis to train your own employees and clients. By implementing concepts explored during the session, you can better prepare employees and your organization for improved effectiveness and efficiency to serve all internal and external customers.

12:30 – 1:45 P.M.(con’t)


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M112Career Development at Case-New Holland: Growing Talent to Grow the Business


Track: Career Developmentformat: Fresh VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Jeneane Blom, Right Management; Michael Grubich, Case-New Holland, LLC

Organizations are increasingly becoming concerned with employee engagement and retention. Various sources tell us that a lack of opportunity for career development is a key driver of turnover. Learn how one organization created a career development system that works across multiple generations, utilized a change management process to create the supporting culture, and successfully improved engagement scores and other business metrics. In this interactive case session, you will assess the state of career development in your own organization, as well as the associated risks. You will craft a business case for your career development initiative. You will also identify components for building an integrated career development system. And finally, you will explore resources for employees in managing their careers.

M113The Essentials of Enabling Experiential Learning


Track: Designing & Facilitating Learningformat: Global VoicesTarget Audience: Facilitator/TrainerSpeaker(s): Justine Leigh, African Banking Corporation Holdings

This session will show how feasible it is to create program content with experiential learning at the core. The speaker will discuss the difference between experiential learning and conventional learning, common myths surrounding experiential learning, and look at where so many go wrong in its application. You will discuss and debate the models which underpin experiential learning, explore the essential ingredients in making it work, and realize the changing role of the facilitator in the process.. The speaker will investigate challenges faced by facilitators using experiential learning and share insights on how to overcome these, with real life case studies as examples. You will leave with a completed checklist, used to examine you current approach in programs as well as a populated action plan for implementation in making the necessary changes on your return to work.

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M114The Secrets of Facilitation


Track: Designing & Facilitating Learning Target Audience: Executive/Decision MakerSpeaker(s): Michael Wilkinson, Leadership Strategies, Inc.

In this fast-paced session, the speaker will guide you through a preview of his comprehensive methodology for facilitating groups, task forces, strategy teams, and other sessions that require groups to come together to achieve a common end. In this session, you’ll learn the five Ps of preparation; the four keys for grabbing people’s hearts and souls at the start; two important strategies for keeping the group focused and on track; the surprising secret to phrasing questions so you get loads of responses; the four-step formula for resolving dysfunction; the three reasons people disagree and strategies for resolving each; and the secret to using Level 3 energy to transform a group. Whether you’re a long-time trainer or new to facilitating teams and groups, you will walk away with tips you can use tomorrow.

M115Workplace and Culture: Building a Successful Global Brand from the Ground Up

Room 108/110

Track: Global Human Resource Developmentformat: Global VoicesTarget Audience: Director/ManagerSpeaker(s): Nancy Hickey, Steelcase

The reality of business today is global, mobile, and nonstop. The speaker will share the workplace research insights that inform the design sensibility and provide examples of how Steelcase applies these principals to manage its network of over 10,000 employees around the world. The same challenges exist everywhere – whether the work is in Kuala Lumpar, Malaysia or Grand Rapids, Michigan. You will learn how the company reduces attrition and works to create career paths everywhere for existing employees as well as leverages its global presence to attract and retain new talent around the world. She will also explore how to build a strong work culture that brings employees together and fosters collaboration. Successfully managing a global workforce requires going beyond functional tasks and using insights about your company and culture to inform management policies.

12:30 – 1:45 P.M.(con’t)


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M116Two Steps for Application of Simulative Learning Tools

Room 403/404

Track: Global Human Resource Developmentformat: Global VoicesTarget Audience: Internal PractitionerSpeaker(s): Hee-Jeong Jeong, KMA

As a facilitator or designer, you know that participant’s needs can be diverse and complex. Like your colleagues, you want to know how to engage your participants in the course content and address their needs effectively. To do that, you need “stimulative” learning tools. It’s not easy to develop new stimulative learning tools. While there are various tools on the market, learning circumstances such as learning objective, class size, participant’s age group and type of business are very diverse; the tools must be customized to be effective. This session presents two steps for application of stimulative learning tools. First is how to select appropriate tools from those available. The second step is how to fit the selected tools into the program. Some may blame the participants’ attitude but keep in mind that there are wrong methods, but not wrong participants. Are you searching for stimulative learning tools? Come to this session for answers.

M117Create a Culture Revolution in Your Organization

Room 405/406

Track: Human CapitalTarget Audience: Executive/Decision MakerSpeaker(s): Julie Clow, Two Sigma Investments

We are living in a new age of global companies, hyper-access to information, and accessibility to tools that enable us to bring any idea to life. Yet our workplaces are lagging behind the promise of this open and collaborative world. Many organizations struggle to move past rule-based, top-down environments optimized for conformity and little else. This session will focus on creating workplaces that are full of fun, creativity, individualization, and organizational success. You will learn about strategies that individuals, leaders, and organizations can implement to create this change. The session will cover the rules we are following today, the reasons they no longer work, and what we can do instead. You will have the opportunity to explore the principles of impact, not work activities, to create freedom and excellence in your organization.

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M118Digital Workscapes in the 21st Century as a Business Case

Room 501/502

Track: Human Capitalformat: Global VoicesTarget Audience: AllSpeaker(s): Jos Arets, Vivian Heijnen, Tulser

This is the time to make the transition from a traditional training model to a 24/7/365 find-and-access model with a digital workscape which is a platform for professionals to integrate working and learning. Workers are able to network, cooperate, communicate, produce knowledge, share information, and learn from each other. The ultimate goal of a digital workscape is to add measurable value to organizations. In this session, you will have the opportunity to design a digital workscape with business impact. The speakers will share how they succeeded in improving business results in several organizations in the Netherlands, as well as lessons learned from an award-winning case. You will get tips and tricks and a job aid with which you can immediately start to design your own digital workscape.

M119Kill the Company: End the Status Quo, Start an Innovation Revolution

Room 205/207

Track: Human Capitalformat: Fresh VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Lisa Bodell, futurethink

This experiential session is a call to arms: to hit the reset button on how we think and work. Instead of creating more one-size-fits-all change initiatives forced upon employees, you will learn how to change everyday things in small ways to create big ripple effects throughout your organization to reignite critical aptitudes like inquiry, curiosity, and innovation. Learn how a large financial services organization created a new breed of employee that helped to reset the corporate culture--from the middle out. Take away tangible and actionable steps to shake up your organization’s standard practices resulting in big change and a powerful boost to innovation. Find the “little bigs” that will reinvent your organization—and awaken your ability to think, and ultimately, to reinvent the future.

12:30 – 1:45 P.M.(con’t)


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M120Building a High-Performance Culture: The Impact of Leadership Development

Room 503/504

Track: Leadership DevelopmentTarget Audience: Facilitator/TrainerSpeaker(s): Sissy McKee, Boehringer Ingelheim; Tracy Patterson, Center for Creative Leadership

The Boehringer Ingelheim (BI) Leadership Development Program was launched to help build a high performance culture by improving leadership skills and readiness for promotion of high performing mid-level managers. The 7-month, multi-phase leadership development program (LDP) was delivered to four cohorts of 48 managers. The program includes three multi-day face-to-face sessions, monthly participant meetings with managers, an online goal-tracking system, executive coaching, and problem-based learning projects. The post-program evaluation of the program showed that it delivered valuable and relevant content that is being applied effectively to improve leadership and organizational outcomes. You will take away ideas and resources to apply to your own leadership development efforts.

M121Getting Ahead by Letting Go: Developing Leaders through Goal Stewardship

Room 601/603

Track: Leadership DevelopmentTarget Audience: Director/ManagerSpeaker(s): David Maciag, Emily Messer, Health Care Service Corporation

The speakers will share how one organization implemented a program to accelerate development for employees with leadership aspirations and meet dynamic business needs by directly engaging those individuals in goal, team, and project leadership roles. Transferring the responsibilities of goal management from leadership to individual contributors is a powerful mechanism to enable trust, visibility, and autonomy within future leaders. The concept is repeatable, scalable, and cost effective as a means of development and continuing to grow larger and expand its scope. Learn how the program provides foundational experiences in relationship management, team leadership, and goal execution aligned with standard management competencies. Hear from a speaker how the program helped her successfully transition from steward to manager.

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M122Building Competitive Teams using Jigsaw Strategy at the State of Kuwait

Room 505/506

Track: Learning Technologiesformat: Global VoicesTarget Audience: Facilitator/TrainerSpeaker(s): Huda Alzaid, Tahani Hassan Hajee, The Public Authority for Applied Education & Train

The speakers will highlight the Kuwaiti study on the cooperative learning techniques using Jigsaw strategy in training and its effect in building competitive learning teams. The results revealed that the Jigsaw strategy reduces racial conflict among trainers, promotes better learning, improves motivation, and increases enjoyment of the learning experience.

M123Transform Your Live Learning Conference into an Interactive Virtual Series

Room 605/607

Track: Learning TechnologiesTarget Audience: Director/ManagerSpeaker(s): Cindy Dunlow, UnitedHealth Group; Sheri Jeavons, Power Presentations, Inc.

The speakers will discuss how one organization trained 250 of their top leadership candidates using three one-day virtual events spread out over three months. Between events, attendees met in small virtual groups with a coach to discuss application of the skills they learned. Coaching sessions allowed

for practical discussion throughout the learning process to increase retention and application of new skills. This technique stands in stark contrast to a traditional three-day course where the majority of the information taught is lost due to information overload. The speakers will discuss the business case, benefits of selecting this approach including scale and cost, the design approach based on technology, and cost savings. They will also share how transforming your delivery style and content is necessary to conducting successful online training sessions.

M124Forecasting the Future Value of Training Investments

Room 102/104

Track: Measurement, Evaluation, and ROITarget Audience: DesignerSpeaker(s): Daniel McLinden, Cincinnati Children’s Hospital Medical Center

A better way to determine if a program has made a difference is to include forecasting when planning human capital development projects. This session will show you how to apply impact and ROI evaluation methods to forecasting. You will learn how to apply other planning and analysis tools unique to forecasting, especially the use of logic modeling to illustrate the causal chain of events from investment planning to impact and ROI outcomes. A case example will illustrate each of the steps of estimating future impact and ROI and you will have an opportunity to apply these methods during this session. You will: gain a different perspective on measurement with a forward looking approach; estimate the future value of training and development programs; and use modeling to engage

12:30 – 1:45 P.M.(con’t)


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stakeholders and ensure training and development connects with the business strategy.

M125Results Matter: Blending Formal and Informal Learning for Employee Accreditation

Room 201/203

Track: TrendsTarget Audience: Director/ManagerSpeaker(s): Karie Willyerd, SuccessFactors

There’s formal learning and there’s informal learning, and never the two shall meet. Unless, that is, you really care about results and transfer back to the job. This case-study session will show how formal learning, on-the-job transfer, and cutting-edge social technologies were integrated into an employee accreditation program and a sales readiness initiative. An integrated approach to blending the formal with the informal also provided an opportunity to use workforce analytics to measure impact. Aids and tools will include: how to internally propose and sell an integrated solution; a phrase never to use in the initial proposal phase; a generic, customizable presentation to use in proposing a results-based accreditation system.

M126Knowledge Transfer Across Generations: Preserving Your Secret Sauce


Track: Human CapitalTarget Audience: Director/ManagerSpeaker(s): Steve Trautman, The Steve Trautman Company

More than 30% of your workforce is ready for retirement in the next 5 years and you don’t have a plan for dealing with it. Your organization manages business risks for litigation, supply chain, and finance but what are you doing to manage the risk of not having a ready workforce one to three years from now? You also face other risks including ramping up new employees, recovering from reorganizations, assimilating employees after an acquisition, and developing new products or services. The experts on your team have wisdom and tacit knowledge from their years of experience and you rely on them to help you through these transitions and bring their peers along quickly. This session delivers a specific framework to manage these risks and outlines the role you can play to keep your secret sauce safe.

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2:15 – 3:30 P.M.

fierce, Inc. (Booth 644)

M21EXD Fierce Coaching Conversation

Room 112

format: Exhibitor SessionSpeaker: Halley Bock

This interactive session introduces a highly effective coaching model for managers, leaders and employees wanting to move their direct reports and peers to action-based solutions, rather than head-based ideas. Participants will identify their own issue, learn the 7-step coaching model, and practice the model during the session.

EBSCO publishing (Booth 1410)

M22EXDCreating Contextual-based Learning —Sustaining Formal Learning Concepts Throughout the Year

Room 407

format: Exhibitor SessionSpeaker: Don Doak

As e-learning and informal learning become more essential in the workplace, corporate learning professionals need to know more, faster. EBSCO Publishing provides journals, magazines, trade publications, book summaries and eBooks mapped to competencies and learning objectives plus custom mapping services to emphasize the learning and development goals of your organization.

Academy Leadership LLC (Booth 537)

M23EXDLeadership Training on Demand

Room 507

format: Exhibitor SessionSpeaker: Jim Emerick, Perry Martini

An interactive demonstration of the Lead4Resultsä Online Leadership Course that teaches the key leadership skills that will transform managers into effective leaders. Students learn at their own pace and practice the leadership skills immediately. They discuss challenges with other students and receive feedback from their professor throughout the course.

ATOMUS (Booth 1251)

M24EXD a:coach – Unleash the power of Coaching metrics

Room 712

format: Exhibitor SessionSpeaker: Simon Mormen

See what the a:coach iPad/ laptop solution could do for coaching in your organization:


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EDUCATION SESSIONS

M200 Lead Yer Ship through an Open & Connected Leadership Model


Track: Leadership Developmentformat: Voices of Innovation, Senior Leaders and Executives ProgramTarget Audience: Executive/Decision MakerSpeaker(s): Dan Pontefract, TELUS

The inextricable link between open leadership and collaborative-based learning models is undeniable. As society moves to collective intelligence learning paths, leadership frameworks for organizations are becoming more transparent, connected, and engaging. This session describes the path to creating an open and connected leadership model as well as the key traits that make up the framework itself. You will take away with you what one organization considers to be the four key pillars of an open and connected leadership framework. You will also see examples of the leadership framework in action.

M201Developing Future Leaders: New Perspectives from Old Hands


Track: Leadership Developmentformat: PanelTarget Audience: Director/ManagerModerator: Elaine Biech, ebb Associates Incpanlists: Beverly Kaye, Career Systems International; John H. “Jack” Zenger, Zenger Folkman; William Byham, Development Dimensions International

All of the leadership research points to the same conclusion: leaders aren’t

ready for the future, and the future of leadership looks pretty bleak. Why is leadership progressing so slowly when business is moving at a breakneck speed Four leadership experts come together to discuss where they see the future of leadership, and what is holding organizations back from having the leaders they really need. Panelists are contributors to the ASTD Leadership Handbook who will consider these topics: how the skills needed for effective leadership have changed; whether the 14 billion spent to train leaders has produced better or worse leaders; generational differences in the way leaders want to be trained and how they lead; the role of learning 2.0 in developing leaders and how companies are handling global leadership development.

M202Leaving the ADDIE Model Behind


Track: Designing & Facilitating Learningformat: Leaders of the ProfessionTarget Audience: DesignerSpeaker(s): Michael Allen, Allen Interactions

Analysis, design, development, implementation, and evaluation (ADDIE) are all important steps in the design of effective e-learning applications or any learning program. While there have been many adaptations of ADDIE, many of them were made before we had today’s tools, challenges, and opportunities. More efficient and effective processes are needed and available to produce superior learning experiences in less time. This session sets forth successive approximation as a next generation approach that uses time and other resources more effectively to produce more creative and engaging e-learning.


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M203The Leadership Inferno: Facing the Shadow Side of Power


Track: Leadership Developmentformat: Leaders of the ProfessionTarget Audience: Executive/Decision MakerSpeaker(s): Patricia McLagan, McLagan International, Inc

According to the World Economic Forum, one of the biggest challenges we face is ensuring leadership and managerial excellence. The people who are paid to lead public and private institutions often are ill-prepared, uncomfortable in leadership roles and often find it difficult to fully deliver on major strategies and planned changes. This is true despite the best efforts of the learning and development department, the existence of management competency models, and 360 feedback processes. The speaker will present her observations and provocative insights based on work in organizations around the world. The session will have a unique twist: She has identified Seven Circles in a Management Inferno patterned on Dante’s Divine Comedy. Prepare to meet the seven deadly sins of management and their opposite virtues in this unique multimedia presentation.

M204See The Big Picture. Business Acumen to Build your Credibility, Career, and Company


Track: Career Developmentformat: Back by Popular DemandTarget Audience: Director/ManagerSpeaker(s): Kevin Cope, Acumen Learning

90% of employees lack a basic understanding of important business measures. Those who do understand these financial concepts often struggle to communicate their knowledge. This lack of understanding and clarity results in managers who struggle to align their strategy with corporate results, departments that are too insular, and organizations that scramble when it comes to turning increased complexity into financial advantage. This session simplifies complex and intimidating financial concepts and teaches a business model that enables employees, no matter their role or experience, to practice and perfect their business acumen throughout their careers. You will understand how to execute better, smarter, and faster business decisions that drive profitable and sustainable growth.


2:15 – 3:30 P.M. (con’t)


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M205Learning Transfer Guaranteed: Creating the New Finish Line of Learning

Room 201/203

Track: Designing & Facilitating Learningformat: Learning Transfer SeriesTarget Audience: DesignerSpeaker(s): Andrew Jefferson, Roy Pollock, Fort Hill Company

The speakers will focus on why active learning transfer is the missing link in the learning process and why a clear articulation of the business outcomes for the program is essential to success as well as how to ensure that program outcomes are defined in business terms and are aligned with the needs of the enterprise. Time will be spent clarifying the critical distinction between learning outcomes and business outcomes. You’ll learn to map the links between business needs, behaviors needed, and learning. You’ll learn innovative tools and methodologies to evaluate, document, and report post program workplace results. Tools, job aids, and processes will be provided to make it easy for you to transfer and apply what you learn in your own organizations. You will have the option of participating in a post conference process to apply your knowledge to a program of your own and continue your learning. To read the full description of this event, go to www.astdconference.org.

This session is the first of a three-part series entitled “Learning Transfer Guaranteed.” Attend all three for a workshop experience or any single session.

(Part 2: TU205; Part 3: W205)

M206Leverage Points for Targeting the Desired Results: Heuristics for Learning


Track: Designing & Facilitating Learningformat: ASTD Forum SeriesTarget Audience: AllSpeaker(s): Tim Ahrens, Senior Organizational Development and Learning Leader, Johnsonville Sausage, LLC; Dana Alan Koch, Learning Strategist, Accenture; Adrienne Loder, Senior Staff Learning Specialist, Qualcomm

This is the second in a series of sessions inviting experienced practitioners and senior leaders to connect, collaborate, and share ideas to improve your personal practice in a way that demonstrates results. This session is for those responsible for learning within organizations who are seeking to improve the field of learning as a whole. In this session you will collaboratively experience a method for bringing together general “rules of thumb” to standardize parts of your practice. Heuristic means to find or discover. Heuristics are used to speed up the process of finding a good enough solution, where an exhaustive search is impractical. As a result of this session you will be able to start designing heuristics within your work space to facilitate your design work and to support others in your organization to incorporate tried-and-true attributes for design.

Every session in the series will include an opportunity for participants to reflect on their current practice. This is followed with ideas for learning experiences that drive requisite business results. This overview includes clarity on the unique moments when learning is needed, a la the Five Moments of Need©.

Part 1: M106, Part 3: TU106, Part 4: TU206 Hosted by the ASTD Forum


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M207Engaging Non-Traditional Students in the Classroom


Track: Higher EducationTarget Audience: University Faculty/Deans/Education LeadersSpeaker(s): Rebecca Boyle, Trocaire College

With the economy stuck in neutral, the composition of college and university student bodies has changed significantly. Veterans, job changers, and older students now are filling the seats in our classrooms rather than traditional 18-22 year olds. They come to us with varying levels of experience, educational preparation, and lots of baggage. This session will focus on ways to ensure you are engaging all the students in your class in a way that strengthens their learning outcomes. Come away with tools you can put to work immediately in your classrooms to strengthen the learning experience for all your students.

M208Increasing Safety Through HPI: US Coast Guard Hoisting Interface Evaluation

Room 401/402

Track: GovernmentTarget Audience: Internal PractitionerSpeaker(s): Christopher Brunclik, Joshua Schaible, US Coast Guard

In Hawaii, on September 4th, 2008, a HH-65 “Dolphin” Helicopter was conducting routine hoisting training with a Coast

Guard (CG) small boat. The small boat dropped 12 feet into the trough of a swell with the hoisting cable unknowingly caught on the boat. As a result, the helicopter was disabled and four Coastguardsmen were lost. In response, the Performance Technology Center’s Analysis, Acquisition, and Evaluation Branch conducted a Strategic Needs Assessment (SNA) to identify and mitigate safety concerns between CG helicopters and standard small boats. This session will focus on what was done as well as encourage you to apply the lessons learned to mitigate safety and performance deficiencies.

M209The Big Switch: Moving Sales Training and Assessment to Mobile Devices

Room 702/704

Track: Sales EnablementTarget Audience: Sales Trainer/Coach/ConsultantSpeaker(s): Barry Jass, Covidien Vascular Therapies; Jeff Place, Questionmark

This interactive case study shows how to save time and effort while providing timely, convenient learning experiences that help people stay up-to-date with new information while on the move. Experience “back-loaded” curriculum design in which course design follows assessment design. Consider some new possibilities brought about by mobile devices, such as a trainer initiating a quiz from a car or an airplane, and a participant taking an assessment between client visits while sitting in a waiting room or standing in a hallway. Find out what sorts of questions and assessments are most suitable for mobile delivery. Get tips for giving participants a

2:15 – 3:30 P.M. (con’t)


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positive experience from log-in to feedback and reporting. Discover quick, easy ways to trace progress and convey meaningful results to managers.

M210Transforming the Sales Management Team at Oracle: A Case Study

Room 708/710

Track: Sales EnablementTarget Audience: Director/ManagerSpeaker(s): Martyn Lewis, 3g Selling

This session demonstrates the success of a live, virtual sales training program constructed to engage participants in short weekly sessions conducted over several weeks. More than 80 percent of sales managers went through the program and. Participants reported that the approaches and tools they learned in the program were relevant and applicable to their jobs. Managers agreed that the live, highly interactive, virtual training approach was more effective than previous approaches. Post-program participant satisfaction rates for content, delivery, facilitation, and engagement were all superior to benchmarks based on previous classroom training events. Within three months of the program, the sales management team at the company saw measurable and sustainable increases in average deal size, win ratio, and velocity of deals through the buying-selling process.

M211Become a Learning and Development Rock Star: ASTD’s Latest Research

Room 505/506

Track: Career Developmentformat: Career BuildersTarget Audience: AllSpeaker(s): Jennifer Naughton, ASTD; Justin Arneson, Human Resources Research Organization (HumRRO); William Rothwell, Rothwell & Associates, Inc.

Amid continuing changes in the learning and development field, it is critical that today’s learning and development professional embody those competencies which most directly contribute to the success of their organization – now more than ever given the economic climate. The last major update to ASTD’s Competency Model was completed in 2004. This session is about the updates to that model. The speakers will address the most current research to define the competencies required for success as a learning and development professional, and the ways in which those competencies are applied in the workplace. Through this session, you will develop a greater understanding of your potential professional development needs and ways in which the competencies you bring to the table can help your organization build an effective workforce.

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M212Ignite Your Job Search…Get Started Now


Track: Career Development format: Career Builders Target Audience: AllSpeaker(s): Alan De Back, Alan De Back Learning & Communications; Marshall Brown, Marshall Brown & Associates

Are you currently in a job or career search? Are you thinking about making a change but not sure where to begin? Perhaps you are “between successes?” Times are definitely tough for job seekers. The unemployment rate is hovering at over 9 percent and will probably stay in that range for the foreseeable future. When you add in people who are underemployed, working part-time, or discouraged, that number approaches 20 percent. In an environment like this, you need to be savvy and creative to find the job that you want and need. Those who don’t put forth the effort or rely on just one strategy will be left behind. This highly interactive session will focus on preparing for and planning your job search. With effective planning of an approach that uses a variety of strategies, you’ll be the one who beats the odds and finds your next great opportunity.

M213Internalizing Core Values: An Appreciative Inquiry Approach


Track: Designing & Facilitating Learningformat: Global VoicesTarget Audience: DesignerSpeaker(s): Chan Lee, Seoul National University; Sun-ok Hwang, Hyundai Motor Group

A major automotive company has made a giant leap forward in brand value over the last ten years. In 2010, the company redefined the corporate vision and core values to make greater strides toward a better future. There have been many efforts to develop and launch the company’s vision and core values. This session will focus on how the company created and implemented the training program using appreciative inquiry (AI) to understand, accept, and internalize its core values. AI, an approach to organizational development, has been used successfully worldwide to bringing about positive change from the collective appreciation. The speakers will introduce an AI approach, and share the training development process, critical success factors, and key outcomes.

M214Real World Training: Beat the Clock and Cut Your Costs

Room 205/207

Track: Designing & Facilitating Learningformat: Fresh VoicesTarget Audience: DesignerSpeaker(s): Jennifer Labin, TERP Associates

L&D professionals in every industry and sector have to deal with an unprecedented barrage of time, budget, and quality

2:15 – 3:30 P.M. (con’t)


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constraints on training projects. You have had to make hard decisions in order to accommodate the fast-paced environment of today’s workplace. In this interactive session, you will learn how to identify your largest constraints, and how to use those constraints to adapt the design process to your needs. This session uses real-life scenarios to demonstrate how to save time and money – without compromising the impact or value of your project. Learn how to adapt the traditional design model to your specific project and apply new techniques and tools to increase quality with less time and money.

M215Four T: Core Values at Hyundai


Track: Global Human Resource Developmentformat: Global VoicesTarget Audience: Director/ManagerSpeaker(s): Namhyung Yoon, Hyundai Research Institute

In 2010, the Hyundai Research Institute created a program to make a new organizational culture. The program, named 4T, focused on the four values of trust, talent, tenacity, and togetherness. The company determined these four values were core values needed to build a creative and challenging organization. Within the program are interactive modules, designed to make employees focus on these 4T values. The program influenced every facet of building a new culture, and the results were satisfactory to both employee and employer. This session will be a place to share the well-organized structure of the company’s culture and how the company is educating employees to be high-performing, creative, and engaged workers.

This session will also be a valuable time to brainstorm ways to change your company’s culture in order to build a better performing organization.

M216You Want Fries With That? Stop Taking Orders. Start Cooking!


Track: Human CapitalTarget Audience: Director/ManagerSpeaker(s): Lenn Millbower, Offbeat Training LLC

Speed to the window. Shout an order. Snatch the food. Speed off. Is it a customer at a fast food restaurant, or a leader interacting with training? Instead of looking at the menu of options, leaders order fast, comfort food solutions devoid of nutritional value. We need to demonstrate how well we can cook and get them out of the kitchen. This session offers a road-tested recipe for building credibility. It features 25 competencies organized in five categories that form the acronym CLOUT - cultivating relationships, learning expertise, organizing work flow, uniting in purpose, and once the first four are established, transformational growth through innovative menu options. When leaders know who we are, what we know, where we fit, and how innovative we can be, we can serve up healthy solutions. Join us in the kitchen as we cook up some growth.

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M217Using Performance-Based Learning to Drive Business Outcomes: A Case Study

Room 601/603

Track: Human CapitalTarget Audience: Director/ManagerSpeaker(s): Sheryl Dagang, EMQ FamiliesFirst

Within most organizations performance and learning functions operate in isolation from one another. This approach limits the value that organizations can realistically derive from talent management programs. One organization recognized there had to be a better way and implemented a strategy that closely links all learning activities with performance. Since rolling out a performance-based approach to learning more than two years ago, the organization has seen a transformation. Training is now more relevant to employees and they see how their learning activities support performance and positively impact their clients. The end result is that the organization is better able to help their audience. The speaker will lead you in a discussion about the challenges and choices made in developing and implementing this program.

M218The Stargazer’s Guide to the Leadership Galaxy


Track: Leadership DevelopmentTarget Audience: Director/ManagerSpeaker(s): Emma Wilhelm, Mark Scullard, Inscape Publishing

If the leadership galaxy screams “chaos” to you, this session will help make sense of it all. You will discover a leadership constellation that condenses and organizes the work of contemporary leadership gurus into three practical topics: vision, alignment, and execution. This model is based on four years of research that included consulting with hundreds of subject matter experts and real-world leaders, as well as analyzing a vast list of leadership content. In this session, you will learn how effective leaders craft a vision, build alignment around that vision, and bring it to life by championing execution. Along the way, you will build conceptual connections between these topics and your favorite experts in the field of leadership development—no telescope required.

M219Leadership & Coaching - How to Improve Performance in Multicultural Environments


Track: Leadership Developmentformat: Global VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Alfredo Castro, MOT International Programs

Competent multicultural leaders are essential to an organization’s success in the current diverse, socially networked, and

2:15 – 3:30 P.M. (con’t)


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solve problems by using the same kind of thinking we used when we created them.” This reflexive action, as opposed to reflective action, is the key pitfall for leaders that inner leadership will help to avoid.

M221Crossing the Chasm to Valuable, Engaging Virtual Facilitation

Room 108/110

Track: Designing & Facilitating LearningTarget Audience: Facilitator/TrainerSpeaker(s): Cynthia Clay, NetSpeed Learning Solutions

What if you could deliver virtual learning in a way that was so valuable and engaging that your participants preferred it to going to a classroom and listening to an instructor? This session will show you how to create a rich, robust, collaborative virtual classroom environment that delivers a compelling learning opportunity. You will learn six engagement techniques that build collaborative learning, innovative uses of the chat and polling functions, and how to annotate slides to activate interest. Two weeks after the conference, you will be invited to attend a refresher webinar so you can experience great virtual learning first hand, enhance your lessons learned from this session, and get answers to your questions about application.

global marketplace. Coaching leadership style helps identify high-potential talent, define a company’s key leadership competencies, build an effective leadership succession program, and harness the power of mentoring and coaching. Leaders using coaching principles to develop improve team performance is one solution for multicultural environments. This is a process that is flexible when considering multiple cultural perspectives in the workplace. The leaders have to balance the needs of the organization with the needs of employees, and ensure all employees, customers, colleagues, and stakeholders in the organization are treated with respect and dignity regarding their individual, group, and cultural dimensions.

M220The Inner Leadership Journey for First Line Gen Y Managers

Room 102/104

Track: Leadership Developmentformat: Global VoicesTarget Audience: Internal PractitionerSpeaker(s): Evert Pruis, EMC Performance

Inspired by the work of David Rock, Daniel Pink, Martin Seligman and others, the speaker has created a series of learning and working experiences that shed light on the very personal side of leadership. What drives you as a leader? What values and norms do you hold dear? How do you feel and act when that is challenged by circumstances, surroundings, and team? The pinnacle of inner leadership is to accept total responsibility for your own reactions on circumstances, surroundings, and people. This inner reaction of outward happenstances so often leads leaders to an outward action, foregoing reflection and stillness. As Einstein said, “We can’t

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M222Learning Alchemy: An Experiential Values Process Makes the Leap Online

Room 403/404

Track: Designing & Facilitating Learningformat: Global VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Peter Ernest, Values Journey

The speaker will share the story of how an engaging, live, experiential learning process was successfully transformed into an online experience through the collaboration of the stakeholders including creative, facilitator, technical, client and end-user. The journey will interest all who facilitate, create or manage online learning experiences. The initial “live” experience to be transformed is communicated through video clips while the “virtual” experience is demonstrated live online. Participants’ from different countries share their feedback. The benefit of providing both “live” and “online” learning formats and ultimately offering the flexibility and choice of a blended solution is demonstrated in a compelling way. You will leave stimulated to further explore online delivery apply it to your workplace.

M223Business Relevant Ways to Convey Learning Impact to Executives

Room 405/406

Track: Measurement, Evaluation, and ROITarget Audience: Director/ManagerSpeaker(s): Jeffrey Berk, KnowledgeAdvisors

This presentation will provide creative insights for producing learning impact data on a regular basis, and tips to share this data with executives. The session will uncover specific learning impact techniques, identify highly effective ways to convey data, provide relevant examples, and close with some common metric errors. The speaker will also discuss a next generation movement in executive reporting, Talent Development Reporting Principles, created by a group of senior CLO’s.

M225The Innovation Imperative—Arming Leaders to Build a Sustainable Culture

Room 501/502

Track: TrendsTarget Audience: Director/ManagerSpeaker(s): Chris Pacione, LUMA Institute; Tacy Byham, Development Dimensions International, Inc. (DDI)

Innovation has been identified as one of the top skills required for leaders in the future. The speakers will share what it means to create a culture of innovation and how leaders can overcome barriers to be catalysts for organizational innovation. When leaders equip themselves with leadership skills they inspire their teams to challenge assumptions, be curious, and provide the freedom and rigor

2:15 – 3:30 P.M. (con’t)


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to experiment, iterate, and execute on potentially game-changing ideas. You will complete a brief audit to understand the innovation barriers in your own organization, and be introduced to some key design methods to overcome these barriers. You will also examine how to develop leaders to set ideal conditions for innovation, and be a keeper of the culture that inspires and rewards their teams for new and differentiated solutions.

M226Taking Diversity Global: Challenges, Strategies and Best Practices

Room 503/504

Track: Global Human Resource Development format: Global VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Neal Goodman, Global Dynamics, Inc.

As globalization continues, there are increased attempts to implement diversity and inclusion (D&I) initiatives on a global basis. Those responsible for global diversity initiatives are entering a high-risk zone if they are not careful to address the unseen dynamics of global diversity. In this interactive session, with the speaker, you will examine just how diverse diversity really is through a review of case studies of failed and successful attempts to take D&I onto a global stage. Based on a survey of leading corporations, the speaker will demonstrate the five questions that must be examined, and eight key strategies, that have been used by leading companies to promote global diversity initiatives. You will analyze and develop best practices and tools which promote global diversity in your organization.

M227 Global HRD Trends Discussion: Linking You and the World

Room 705/707

Track: Global HRDTarget Audience: AllSpeaker(s): Janneke Schenning, NVO2, Netherlands; Hannelore Calmeyn, VOV, Belguim, Fernando Sanchez, Arias, MEJORAR Research, Learning & Development Center, Venezuela

L&D professionals around the globe are invited to join this interactive session to discuss the global L&D trends. You face many common challenges when facilitating learning and development in organizations. You will have opportunity to share your insights and best practices from your country and learn from each other. Participants will jointly select the top 3 challenges & top 3 trends in the learning function, and work together to generate practical solutions you can apply immediately. Connect, learn, and share to get ahead of the curve on trends and create practical tools to stay ahead in the learning function.

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4:00 – 5:30 P.M.

franklinCovey (Booth 401)

M31EXD Train-The-Trainer Certification Has Changed Forever

Room 112

format: Exhibitor SessionSpeaker: Scott Miller

FranklinCovey’s client certification process is now fully virtual.

Join us to see how our virtual certification process can empower your organization to:

• Adopt FranklinCovey’s content without intensive investment of time and travel

• Certify facilitators in dispersed locations

• Access the newest FranklinCovey content in a virtual setting

Inside Out Development (Booth 1531)

M32EXD The Action Gap Getting Your Employees to Use What They Already Know

Room 407

format: Exhibitor SessionSpeaker: Alan Fine

For most of us, improved performance is not a training or knowledge issue – it’s an action issue. Closing the gap between what we know and what we do comes from one place—inside. This session will focus on getting away from knowledge acquisition in order to achieve amazing performance results.

mindsetters AG (Booth 1631)

M34EXD Your Session is Over But Your Teaching Isn’t—Boost Your Student’s Post-Class Memory with Continuous eLearning

Room 712

format: Exhibitor SessionSpeaker: Michael Gobran

When you’re finished teaching, students start forgetting. You can change that and increase their post-training memory dramatically! Studies show student satisfaction and learning rising significantly when trainers/coaches use continuous eLearning AFTER the class has finished. Discover a revolutionary method that works automatically and without additional time for you!

Taleo (Booth 1724)

M33EXD Optimizing Business Performance through Engagement

Room 507

format: Exhibitor SessionSpeaker: Pamela Stroko

Engagement is a critical element of talent management. When supported with actionable practices at the local level of an organization, it has a dramatic effect on business performance, impacting everything from ROI, Customer Satisfaction, retention, and productivity to an organization’s ability to deliver on its strategy. In the past four years many studies have reported that the number of disengaged employees is rising due to many actions taken by organizations in a


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recessionary environment. As we come out of the recession and work to attract and retain great talent, engagement will be a key driver of success. Join Pamela Stroko, Taleo’s Talent Management Expert & Evangelist, for a discussion on engagement best practices that directly have an impact on the bottom line. You will learn what highly engaged organizations do in every aspect of talent management to create a sustainable high engagement culture.

EDUCATION SESSIONS

M300Building a Successful Corporate University - Jiffy Lube University


Track: Learning Technologiesformat: Senior Leaders and Executives ProgramTarget Audience: Executive/Decision MakerSpeaker(s): Kenneth Barber, Shell Oil Company / Jiffy Lube International

Jiffy Lube International used technology to transform their training program which led to remarkable business results. The success of this approach rested on carefully and consistently executing four key elements. 1) Blended learning and online mastery tests with structured on-the-job coaching focused on business performance objectives. 2) A reporting system which tracks and monitors student progress to allow a focus on the areas which need improvement. 3) Alignment with stakeholders to develop the business performance objective and assure that the learning meets the business needs and to gain ownership of the training by the stakeholders. 4) Branding so all parts of the training are identified and recognized by the stakeholders as adding value. You will take away key concepts to focus on to improve the business results from your training.

M301Brand New Jolts: Activities That Will Wake Up and Engage Your Participants


Track: Designing & Facilitating Learning format: Leaders of the Profession Target Audience: Facilitator/TrainerSpeaker(s): Sivasailam Thiagarajan, Workshops by Thiagi, Inc.; Tracy Tagliati, MOVE, Inc.


M302Props, Magic, and Object Lessons - 11 Ways to Involve Participants and Anchor Learning


Track: Designing & Facilitating Learningformat: Leaders of the ProfessionTarget Audience: Facilitator/TrainerSpeaker(s): Bob Pike, The Bob Pike Group

Magic, props, and object lessons can energize and anchor learning -when they make a point. The story is the key! Attend this session and walk away with at least four magic tricks, props, or object lessons that you will immediately be able to use in your own training. Everyday objects like envelopes, rubber bands, and pennies create memorable learning points that are fun for both participants and the trainer. You’ll see each example demonstrated in a compelling way. The speaker will then pull back the curtain and take you behind the scenes to learn how to do it yourself. Come to learn, be amazed, energized, and inspired. Leave prepared to do the same thing for your classes. You will get secret links to videos that demonstrate the various examples.


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M303Designing and Facilitating Within the Multicultural Virtual Classroom

Room 501/502

Track: Learning Technologiesformat: Back by Popular DemandTarget Audience: Facilitator/TrainerSpeaker(s): Jennifer Hofmann, InSync Training, LLC; David Smith, InSync Training EU Limited

The use of virtual classroom allows us to reach out to a more global audience which brings huge benefits to our organizations. Learners are coming to class with an increasing diversity of cultural communication styles, multicultural values and non-verbal communication that may be unfamiliar to the original audience for whom the session was created. Virtual classroom facilitators and designers facing an increasingly diverse group of students need to employ a variety of cross-cultural communication techniques to reach learners with differing cultural values. Key to addressing these challenges is being aware of how our multicultural learners differ in terms of the time they need to comprehend instructions, expectations around the session dynamic, and what facilitation techniques work best with these audiences.


M304The New Blended Learning Model in Action: Lessons from Leaders


Track: Learning Technologiesformat: Back by Popular DemandTarget Audience: Director/ManagerSpeaker(s): Lance Dublin, Dublin Consulting


M305Four Winning Ways to Re-energize YOUR Brand


Track: Career Developmentformat: Back by Popular DemandTarget Audience: AllSpeaker(s): Jim Smith Jr., JIMPACT Enterprises


M306The Leader’s Role in Creating an Engaging Work Environment


Track: Leadership Developmentformat: Back by Popular DemandTarget Audience: Executive/Decision MakerSpeaker(s): Scott Blanchard, The Ken Blanchard Companies

What can leaders do to create an engaging and motivating work environment? It’s easy to put employee growth and development needs on the back burner—but that’s short sighted. Organizations looking to succeed long-term need to consistently invest in their people and provide them with an environment that unleashes the passion naturally present within them. Organizations have been through a lot the

4:00 – 5:30 P.M. (con’t)


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last two years. People have been laid-off, friends have been let go, teams have been reshaped, and everyone has been asked to do more with less. They have weathered the storm, but not without their share of cuts and bruises—especially to the human side of the organization. In this session, you will hear the latest employee engagement research and learn the factors that can help you build, or rebuild, a high-energy, passionate work environment.


M307Raise Your Insight Quotient

Room 201/203

Track: Designing & Facilitating Learningformat: Your Brain at Work SeriesTarget Audience: Director/ManagerSpeaker(s): Jessica Payne, The NeuroLeadership Institue

More than ever, employees must generate new ideas rather than just manage processes within the workplace. Unfortunately, usual logical, linear thinking tools are insufficient for the complexity and depth of today’s problems. Rather, trainers must teach employees to tap into the brain’s capacity for deeper insights that emerge out of the non-conscious brain. The experience of insight, known as the “Aha!” moment, is critical for creating sustainable change and embedding learning in the brain. In this session, you will explore the underpinning neuroscience research that is explaining how and why insights occur, and how insights change the brain. The speaker will review studies that show how to create more insightful moments by understanding the brain states involved in insight.

M308Return on Expectations: Best Practices from the U.S. Federal Government

Room 401/402

Track: Governmentformat: PanelTarget Audience: Internal PractitionerModerator: James Kirkpatrick, Kirkpatrick Partners panelists: Marie Westbrook, Securities and Exchange Commission; Robert LaVanway, IRS - Large Business and International; Sharon Ridings, U.S. Environmental Protection Agency; Claudia Lowe, OPM-OPM

Return on Expectations (ROE) is the most modern and holistic method of evaluating program effectiveness. The process focuses on identifying targeted results through collaborative discussions with organizational leaders, and using them as a guiding light throughout program planning, execution, and demonstration of value phases. In this session, the speakers will share best practices for creating business partnership and contributing to organizational mission accomplishment. Specific topics will include establishing business partnerships with key stakeholders, planning training and evaluation to maximize impact while decreasing costs, and creating and demonstrating significant ROE for “soft skills” programs like leadership development.

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M309Using the ASTD Selling Model to Link Skills to Strategy

Room 702/704

Track: Sales Enablement format: Concurrent Session Target Audience: Director/ManagerSpeaker(s): Cheryl Lasse, Stuart Rogers, Edutainment Media, Inc.

ASTD pioneered a competency-based approach to sales training and development that can drive sales and help attain business outcomes. This model was designed to equip those with sales-related responsibilities with a set of minimum skills, regardless of the sales methodology in use. In this activity-based session, you will walk through the process of customizing task examples to help those in sales roles assess themselves objectively. You will perform a curriculum analysis, and map tasks to training; so that people can be assessed on the skills they should have for their current job, and prepare them for their next job. Linking skill deficiencies to training activities allows individuals to customize their development plan to be successful. You will leave knowing what training activities need to be revised, developed, or purchased to fill curriculum gaps.

M310Sales Enablement: Sales Fad or the Future of Sales?

Room 708/710

Track: Sales EnablementTarget Audience: Executive/Decision MakerSpeaker(s): Tim Ohai, Growth & Associates

Five years ago, sales enablement didn’t exist. Now you get almost half a million hits from just one search engine. In this session, the speaker will explore the emerging sales enablement discipline and share a combination of research and best practices developed on what sales enablement is and how to separate the fads from the future of sales. You will learn the definition of sales enablement and points of view shared by major analyst firms, and you will explore the three classes of sale enablement initiatives that sales trainers are implementing, two of which often lead to failure in driving profitable growth. The speaker will also share how sales enablement teams are working cross-functionally to align the behaviors, content, and tools required for salespeople to achieve success.

4:00 – 5:30 P.M. (con’t)


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M311Making Meaning: Story, Music, and Co-Creation in Learning

Room 601/603

Track: Designing & Facilitating Learningformat: InnogizerTarget Audience: Internal PractitionerSpeaker(s): Billy Kirsch, Kidbilly Music, LLC; David Hutchens, iconoclast learning & communications

Songwriting, storytelling, your organization. What do these things have in common? You may be surprised! Today, organizations are talking about engagement. With billions of dollars on the line, employees and learners expect immersive experiences that are co-creative, whole-brained, and fun. Together, the speakers will introduce audiences to the many ways that story, music, and co-creation can deliver more engaging learning experiences. You will discover the power of these learning approaches, and discuss ways to incorporate them in your own change initiatives.

M312Got Creativity?

Room 605/607

Track: Designing & Facilitating Learningformat: InnogizerTarget Audience: Facilitator/TrainerSpeaker(s): Darren Held, Sonnjea Blackwell, Viet Hoang, Held2gether

Ever feel like today’s workforce is lacking creativity? Creative thinking is on the decline. Creativity scores of children and adults have consistently inched downward. Concurrently, a 2010 poll of 1,500 CEOs identified creativity as the number one “leadership competency” of the future. One solution: improvisation training (improv)

isn’t just for actors; it’s for everyday people who seek to unleash their creative inner-self! Improv, forces you to put aside your preconceived notions and respond to the environment. Cookie cutter solutions are replaced with fresh perspectives. You will learn tools to be able to integrate appropriate improv games into your training classes, unleashing the creative potential of your training participants. More importantly, you will learn how improv games directly support key business results.

M313Top 10 Tips for Marketing Yourself and Your Business!

Room 403/404

Track: Career Developmentformat: Consultants SeriesTarget Audience: External ConsultantSpeaker(s): C. Michael Ferraro, TRAINING SOLUTIONS, Inc.

Whether you’ve just started your business or are a seasoned business owner, reviewing how you are marketing yourself and your business is always a good idea. Come learn practical ideas from an experienced consultant. Share ideas and come away with a plan of action! Over the past two years, the speaker has collected over 100 tips for marketing yourself and your business. Come learn all of the best tips collected from this session over the past two years.

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M314The Art of Networking - Being a Global Professional in a Global World

Room 102/104

Track: Career Developmentformat: Career BuildersTarget Audience: Facilitator/TrainerSpeaker(s): Filipe Carrera, FilipeCarrera.com

Being an agent of positive change is not enough to shine in your local market. As a training and development professional, you need to be a part of the globalization process. In this session, you will learn firsthand how you can conquer the world using networking techniques combined with smart usage of social media. Good practices and most common mistakes in networking will be examined. Several case studies will be presented starting with how a network can change your career in a very positive way. The speaker will also share how networking gave him the opportunity to deliver training in over 40 countries across 4 continents in the last 5 years.

M315You’re Absolutely Fabulous!: Proven Presentation Skills for WLP Professionals

Room 108/110

Track: Designing & Facilitating LearningTarget Audience: Facilitator/TrainerSpeaker(s): Andrea Nierenberg, The Nierenberg Group; Gregory Rider, The Rider Group

As workplace learning and performance professionals, we may sometimes lose sight of the basic but powerful tools of

presentation; tools that have positive business impact and can be employed across many of learning, design and delivery methodologies. You will spend 90 minutes developing, identifying, and practicing a set of skills that can turn you into a fabulous presenter, regardless of the context – training classes, leadership retreats, business meetings, coaching sessions. Prepped with a workbook, an action plan, and a set of high-powered but no-nonsense interactive tools, you will work your way through the five major components that are at the core of any presentation. You will also review the basic process steps of preparation, performance, and follow-up. You will be an expert at hooking, grabbing, and closing in no time at all!

M316Connect and Develop: Co-Create Your Learning with Your Business Leaders


Track: Designing & Facilitating Learning Target Audience: Director/ManagerSpeaker(s): Rita Smith, Suzanne Miller, Ingersoll Rand

In this session, you will learn an innovative, rapid design approach to co-creating learning with your business leaders. Modeled on techniques used in top global companies to develop consumer-driven products, the speakers will help you understand the power of this process in creating business relevance and ownership for learning. View the process in action, experience it yourself, participate in coaching circles, and leave with a practical tool box for immediate implementation at your company.

4:00 – 5:30 P.M. (con’t)


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M317Global Learning Transfer Panel: Solutions From the Field


Track: Designing & Facilitating Learningformat: PanelTarget Audience: AllModerator: Michael Papay, Fort Hill Company panelists: Emma Weber, Lever Learning; Sujaya Banerjee, Essar Group; Robert Terry, ASK Europe plc; Alexandre Santille, LAB SSJ

Learning transfer is becoming one of the industry’s most popular yet perplexing topics. Study after study shows transfer levels hovering between 10 and 20 percent. As a profession, we have an opportunity to do better. The panelists will explore the challenges and opportunities that learning transfer presents in their different countries and workplaces, as well as offering practical solutions based on their research and experience. In the session, you will have the opportunity to engage in dialogue with each other, and with the panel of learning transfer specialists to determine best practices for getting the best results from your learning interventions, ensuring a higher level of learning transfer.

M318Structured On the Job Training at Kuwait National Petroleum Company: Linking Development and Results

Room 405/406

Track: Global Human Resource Developmentformat: Global VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Mohammad Bu-Rahmah, Kuwait National Petroleum Company; Ronald Jacobs, University of Illinois

This session covers one company’s experience in using structured on-the-job training (S-OJT), blended with other training approaches, to develop new-hire engineers in the petroleum refinery sector. You will learn about the performance issue that was addressed by management and their commitment to change; the process used by the collaborative team of external consultants and internal staff to develop the system, featuring the DACUM job analysis process; the specific components of the system and extensive examples of the training materials; and the comprehensive plan used to evaluate the results and improve the system. Over 100 engineers have now completed the almost three-year development process. You will also learn about how the training system has become a model for other professional positions.

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M319Challenges of Internal Consulting: Walking the Line, Building Your Practice


Track: Human CapitalTarget Audience: Internal PractitionerSpeaker(s): B. Kim Barnes, Barnes & Conti Associates; Bev Scott, Bev Scott Consulting

In order to be effective in the role of performance consultant, trainers and OD practitioners need to develop a strong set of internal consulting skills so they can move from a transactional to a leadership role. The speakers will share a process specific to internal consulting while drawing on interviews conducted with practitioners across organizations. They will explore the challenges and paradoxes built into the demanding role of the internal consultant and offer ideas and best practices that lay the foundation for success. You will have an opportunity to assess your own skills and explore how skills such as influence, negotiation, and facilitation can help you navigate the challenges of this role. You will share ideas and experiences with those who have similar roles and explore how you can apply insights to enhance you effectiveness with your clients.

M320Managing Global Organizational Changes using a Project Management Methodology


Track: Human Capitalformat: Global VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Eran Vinder, NGG Management & Learning Solutions; Itai Dromi, Teva Pharmaceutical Company

What are the corporate values that drive your business development and achieve bottom-line business goals? For one organization, it was its customer satisfaction. But identifying the core business drivers is not enough. Implementing a change towards customer-oriented approach in an ever-changing global, dispersed organizational environment, while maintaining customer delivery according to diverse needs and demands, is a true challenge. In such a chaotic and unstructured environment, this case study session reveals the project management technique that was used in order to achieve effective global customer-oriented learning program. Success of such a program is enabled only thanks to rigorous attention to structured methodology, clear game rules, and utilization of customer project management tools from the research and development world.

4:00 – 5:30 P.M. (con’t)


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M321Group Coaching Laboratory: Developing Individual Leaders Through Group Coaching


Track: Leadership Developmentformat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Holly Williams, Magus Group Coaching; Denise Kapser, Capital One

Do you know how to leverage the benefits of leadership coaching below the executive level in your organization? Leadership group coaching builds leadership capacity in individual leaders and teams, at lower investment level than one-on-one coaching. In this hands-on session, you will learn how leadership group coaching works by experiencing proven design, content, and processes for developing leaders through group coaching. This group coaching model is based on the latest neuroscience of how leaders learn, along with best-in-class leadership content, and coaching methodology. At the conclusion of the session, the speaker will discuss the ROI of leadership group coaching and how to build a case for this innovative way to develop leaders. The session will also include experiential learning that mirrors what happens in group coaching.


M322Best Practices from Around the Globe: Leadership Programs in Action

Room 503/504

Track: Leadership Developmentformat: PanelTarget Audience: Director/ManagerModerator: Sandra Edwards, American Management Association International panelists: Albert Siu, PAREXEL International; David Naylor, Corning Incorporated; Helen Peng, Pratt & Whitney Canada

You will hear from a multinational panel who will discuss global leadership strategies and implementations. You will learn about the successes and best practices from innovative organizations in global leadership. Discover the cross-cultural competencies that should be part of successful global leadership programs in the future and understand the differences and similarities of global implementations no matter the country of origin. You will receive the latest findings of an annual study on the imperative of global leadership development. Through interactive polling, you will determine how your global initiatives compare to the survey results. You will also be provided the opportunity to submit questions to the panel and get answers to your pressing concerns for developing, building, and implementing a successful global leadership program.

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M323Recommendations for Designing Learning Events in 3D Virtual Worlds


Track: Learning Technologies format: Fresh Voices Target Audience: Facilitator/TrainerSpeaker(s): Lee Taylor-Nelms, Trey Reyher, Booz Allen Hamilton

Designing instructional events for virtual worlds requires new competencies for even the most experienced instructional systems designers (ISDs). Using virtual worlds, you can: 1) Practice emergency responses to an air missile attack with key players from around the world logged onto a virtual US navy cruiser. 2) Teach medical students how to stop a heart attack from inside a virtual heart. 3) Role-play how to behave at a traditional Iranian wedding. This session will explore training events delivered in virtual worlds from the perspective of Robert Gagné’s classic Nine Events of Instruction. This highly-interactive, game-based session will invite you to explore how Gagne’s Nine Events of Instruction can be applied to a brave new 21st century training ground – 3D Virtual Worlds.

M324Global ROI Studies: Reports From the Trenches


Track: Measurement, Evaluation, and ROIformat: PanelTarget Audience: Director/ManagerModerator: Patti Phillips, ROI Institute, Inc.panelists: Heather Annulis, The University of Southern Mississippi; John Kmiec, Jack and Patti Phillips Workplace Learning and Per; Lisa Edwards, Corbis; Rodrigo Lara Fernandez, Mas Consultores Ltda.

The use of ROI is at an all-time high. Evaluation results offer learning professionals an opportunity to improve programs, change processes, and increase program funding. This session highlights three ROI studies. The speakers, authors of the case studies, will describe their application of ROI to a particular program, issues they encountered and how they overcame those issues, and the value they reaped by showing the value of their program. The speakers will not only describe their case study, but will incorporate exercises and audience interaction opportunities to help participants build their own capability.

4:00 – 5:30 P.M. (con’t)


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M325Financial Services Roundtable: Working through Changes and Challenges in the Financial Services Sector

Room 205/207

Track: Human Capitalformat: Concurrent SessionTarget Audience: AllSpeaker(s): Cheryl Cornell-Powers, Cheryl Cornell-Powers Corp and Prof Training; Karen Stoeller, Sound HR Consulting; Liz Hobba, Hobba Associates, Inc.

This round table session will discuss best practices and techniques that financial services professionals have used to help their organizations manage and execute the learning process through the changes and challenges that continue to occur in the financial services sector. The discussions will take a forward-looking view as we brainstorm creative ideas for new and continuing issues. This is a chance to learn from others as everyone has the opportunity to share their successes and their struggles. Bring your challenges and ideas, and benefit from a lively discussion with the group.

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Recordings

Chapter Leader

Global Voices


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8DAY AT A GLANCE - TuEsDAY

7:00 a.m. – 1:30 p.m. Student Day


8:00 – 9:15 a.m. General Session

9:30 a.m. – 4:00 p.m. EXPO Open


CPLP Connect Room Open

9:30 a.m. – 4:00 p.m. Career Resource Center Open

10:00 – 11:15 a.m. TU100 Sessions


11:30 a.m. – 12:30 p.m. CPLP Certification Q&A Session

Experiential Demo Session

11:30 a.m. – 12:30 p.m. Government Pavilion Session

11:30 a.m. – 1:00 p.m. EXPO Lunch

12:00 – 1:00 p.m. ASTD Briefing: ASTD’s Role in Sales Training

12:30 – 1:30 p.m. Speed Mentoring

12:45 – 1:45 p.m. Government Pavilion Session

1:45 – 3:00 p.m. TU200 Sessions


3:00 – 4:00 p.m. Awards Fair in the EXPO

Government Pavilion Session

EXPO Ice Cream Break


4:00 – 5:30 p.m. TU300 Sessions


7:00 – 11:00 p.m. ASTD Networking Night (Ticket Required)


Your Guide to Education sessions | 99

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8:00 – 9:15 A.M.GENERAL sEssIONWells Fargo Theatre

FROm INFORmATION TEChNOLOGY COmEs INspIRATION: WhAT’s NExT FOR LEARNING

Chris Pirie

Chair, ASTD Board of Directors

JAmmING: ThE ART OF GETTING INNOvATION DONE

John Kao

Chairman, Institute for Large Scale Innovation

Chair of the World Economic Forum’s Global Advisory Council on Innovation

Dubbed “Mr. Creativity” and “a serial innovator” by The Economist, John Kao is a leading authority on innovation, organizational transformation, and emerging technologies. Over the past two decades, John has been a trusted advisor to senior leaders of both public and private sector organizations in the development of innovation strategies and capabilities.

Chairman of the World Economic Forum’s Global Advisory Council on Innovation, John is known especially for

his practical and pragmatic approach to “getting innovation done.” John is chairman and founder of the Institute for Large Scale Innovation (ILSI), whose i20 group is an association of national innovation leaders from around the world and which has received founding sponsorship from Deloitte LLP. His thought leadership is expressed in his two books: Jamming: The Art and Discipline of Business Creativity, a BusinessWeek best-seller that has been published in 15 languages; and Innovation Nation, published in October 2007, which sounds the alarm about America’s growing innovation challenge.

Since the fall of 2009, he has published three e-books: The Future is Yours to Invent, Are You a Producer?, and Clearing the Mind for Creativity. In 2010, John became a contributing editor at The Daily Beast. John received a BA from Yale College, an MD from Yale Medical School, and an MBA from Harvard Business School. He was a member of the Harvard Business School faculty from 1982-96; his elective on entrepreneurship, innovation, and organizations drew 2,000 MBA students, and his executive program, “Enhancing Corporate Creativity,” drew top executives from companies such as AT&T, Merck, and MerrillLynch.

He is a Fellow of the Royal Society of Art and an honorary Vice President of Arts & Business in the UK. His work has been profiled in major publications, including The Economist and The New York Times.

(Continued)

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8Kao, an accomplished musician, uses demonstrations from jazz as a set of keys to unlock the “how” of creativity and innovation and show how they are processes that can be observed, replicated, taught, and managed. Most organizations these days have some appreciation of the importance of creativity and innovation. Yet very few really know how to get them done, how to make them practical and translate these capabilities into concrete, strategic value. Kao shows the “how” with the memorable use of a piano.

John Kao will be signing his books at the ASTD Store immediately following his presentation.

10:00 – 11:15 A.M.

Fierce, Inc. (Booth 644)

T11ExD Fierce Confrontation Conversation

Room 112

Format: Exhibitor Sessionspeaker: Aimee Windmiller-Wood

This interactive session introduces a highly effective confrontation model that enriches relationships while effectively addressing attitudinal, behavioral or performance issues with a colleague, a team or a challenging customer. Participants will learn to confront tough issues with increased confidence and skill and will practice the model during the session.

Development Dimensions International (Booth 800)

T12ExD Make it Stick: DDI’s Approach to Designing a Sustainable Frontline Leadership Learning Journey

Room 407

Format: Exhibitor Sessionspeaker: Janice Burns

Development solutions resulting in the highest ROI require a strategic, practical approach that broadens and deepens leaders’ knowledge, skills, and experiences—an approach that isn’t a one-time event. Join us for this interactive workshop and learn how to create a frontline leadership learning journey that incorporates Best practices for combining formal and informal learning experiences, including social technologies, to ensure your development initiative sticks.

Ashford university (Booth 645)

T14ExD Bon Appétit- A multi-ingredient approach for developing your people

Room 712

Format: Exhibitor Sessionspeaker: Melissa Goodwin, Tamara Carillo

Experience a taste of what Ashford University’s Professional Development team offers to the marketplace through its initial leadership development workshops: Coffeehouse Collaboration, Standing Room Only, Leader in the Know, and You 2.0. Walk away with a valuable takeaway and a special invitation to attend each workshop in a city near you.


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EDuCATION sEssIONs

Tu100Latest Trends in Integrated Talent Management


Track: TrendsFormat: Voices of InnovationTarget Audience: Executive/Decision Makerspeaker(s): John Sullivan, San Francisco State University, College of Business

Recent surveys of senior corporate leaders show that managing talent is at the top of the strategic agenda. Senior executives understand that in a highly competitive business world, they need a continuous flow of innovators, game changers, leaders, forward thinkers, fast learners and agile talent. Large firms have proven that investments in talent can pay off and pay off big. If your executives are demanding dramatically improved results, this session will provide an overview of the latest talent management practices from leading edge firms in the Silicon Valley, Europe, and Asia. The speaker will cover the following topics: the latest trends in talent management; best practices you should be considering; best approaches for integrating and coordinating talent management functions; and the best ways to measure talent management’s business impact.

Tu101The Achievement Addiction: a New Corporate Epidemic


Track: Leadership DevelopmentFormat: Leaders of the ProfessionTarget Audience: Executive/Decision Makerspeaker(s): Jim Loehr, Human Performance Institute

Today’s marketplace is increasingly more competitive and, in some cases, downright brutal. The blind pursuit of financial performance, and the notoriety that comes with it, has been at the heart of recent colossal collapses of stalwart organizations. Extrinsic work value has been shown by researchers to have a wide range of negative job outcomes, including exhaustion, higher turnover, reduced happiness and well-being, and poor health.

As leaders are continuously pushed to achieve more with less, the perceived value of work has shifted from the simple, intrinsic sense of purpose and fulfillment, to the quest for external indicators of value giving rise to a new corporate epidemic: achievement addiction. In this session, you will understand the signs of achievement addiction and learn how to successfully link intrinsic and extrinsic motivations to enable sustained, long-term success and high employee engagement. You’ll see why nurturing intrinsic value orientations can lead to more positive job outcomes. You will learn how to help employees channel the pursuit of achievement to fulfill their need for autonomy and mastery. You will leave with tangible ways to increase employee loyalty, maintain positive attitudes, stabilize self-esteem, and improve organizational health.

Session repeated Wednesday, W201


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Tu102Great Leaders GROW


Track: Leadership Development Format: Leaders of the Profession Target Audience: Executive/Decision Makerspeaker(s): Ken Blanchard, The Ken Blanchard Companies


Tu103May I See Your Whine List? How Managers Support Development


Track: Career DevelopmentFormat: Leaders of the ProfessionTarget Audience: Director/Managerspeaker(s): Beverly Kaye, Career Systems International


Tu104See The Big Picture. Business Acumen To Build Your Credibility, Career & Company


Track: Career DevelopmentFormat: Back by Popular DemandTarget Audience: Director/Managerspeaker(s): Kevin Cope, Acumen Learning


Tu105Enhance Your Webinars with Storytelling

Room 201/203

Track: Learning Technologies Format: Back by Popular Demand Target Audience: Facilitator/Trainerspeaker(s): Doug Stevenson, Story Theater International

Webinars are an effective method for connecting content with people in a concise and flexible format. However, if they don’t capture, engage, and sustain attention, they can be a waste of everyone’s time. People can sign in and check out while they balance their checkbooks. Storytelling can be an effective method for making webinars more cohesive and stimulating. By beginning with a core story and then weaving the narrative throughout the webinar, participants will stay engaged because they want to find out what happens and how things turn out. In this session, you will be engaged by a story and shown how it is woven into the delivery of the session content.


10:00 – 11:15 A.M. (con’t)


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Tu106Leverage Points for Targeting the Desired Results: Using a Heuristic Review Process


Track: Designing & Facilitating LearningFormat: ASTD Forum SeriesTarget Audience: Allspeaker(s): MJ Hall, Content Manager, ASTD;Russ Spaulding, Learning Strategist, DIA; Will Thalheimer, Work-Performance Consultant, Work-Learning Research

One of the biggest struggles of Chief Learning Officers and Training Managers is their ability to refocus their organizations beyond the training course and toward on-the-job performance. In this session, we will share a research-inspired set of heuristics and we’ll try these out by reflecting on your own training courses. The results are likely to be provocative as we determine whether our training approaches really support remembering, really support on-the-job application, and really motivate our business partners to support the learning effort. This session is a lab. We’ll get a brief overview of the background of the heuristic tool, but mostly, we’ll focus on using the tool, and reflecting on its strengths and limitations as it relates to our success as workplace learning-and-performance professionals.

This session provides opportunities for you to reflect on your current practice and experiment with reviewing your work with

an evidenced-based heuristic. This lab also provides opportunities for you to connect and engage with other practitioners.

Part 1: M106, Part 2: M206, Part 4: TU206 Hosted by the ASTD Forum

seating is limited for this workshop style session.

Tu107Public and Private Partnerships for Training Success!


Track: Career DevelopmentFormat: PanelTarget Audience: Allmoderator: C. Michael Ferraro, TRAINING SOLUTIONS, Inc. panelists: Patricia Claghorn, Gloucester County College; Bill Docalovich, Huntington Ingalls Industies; Terry Hansen, IBM

The speakers will provide an overview of the public workforce system and the inside scoop on how they engaged the system to secure financial incentives for training. They will also share tips about finding organizations to partner with, and will help you build a step-by-step action plan to apply for and secure training funding. You will also hear about best practices from several organizations that have been successful in this arena globally.


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Tu108The Keys to Developing a Performance-based Certification Program at VDOT

Room 401/402

Track: GovernmentFormat: PanelTarget Audience: Director/Managermoderator: Dennis Mankin, Platinum Performance Partners LLC panelists: Jeffrey Shrader, Barbara Patteson, VDOT

In this session, a case study will be presented that will walk you through the process that was taken to identify the performance needs, get support at all levels of the organization, perform a Performance DNA analysis, and then design (and/or re-design) certification training and proficiencies examinations to be more performance-focused. The panelists will share details about what worked, what didn’t, and what they would do differently next time. They will also discuss accomplishing this effort in a down economy, where money is tight, people resources have been cut, and widely varying opinions on the ‘best’ way to manage this change effort. You will be able to ask questions, see examples of all of the phases of the process, and get a road map on how to create your own certificate program.

Tu109Real Deals Drive Real Learning

Room 702/704

Track: Sales EnablementTarget Audience: Sales Trainer/Coach/Consultantspeaker(s): Paula Cushing, IBM Sales Learning

Sales professionals need the skills to identify, articulate, and deliver business value their clients can recognize and measure. Only by doing this can they differentiate themselves from determined competitors and close profitable deals. In this session, you will explore ways of building value-oriented sales skills by driving deals. The speaker will share how one organization implemented a program that integrates live sales opportunities with learning to deepen sales professionals’ consultative selling skills. You will explore how involving sales managers in the program ensures that the learning is both relevant and applied. Bring your sales learning experience and challenges to enrich the discussion. The speaker will leverage the expertise in the room to uncover ways to drive business forward and apply what we learn from each other.

10:00 – 11:15 A.M. (con’t)


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Tu110Sales Training Without the Stress: Incorporating Social Learning in the Sales Classroom

Room 708/710

Track: Sales EnablementTarget Audience: Sale Trainer/Coach/Consultantspeaker(s): Misha McPherson, Yammer

We have an interesting puzzle to solve as sales trainers. Sales professionals hate to sit in classrooms, but they need training. E-learning can put sales professionals off. Sales leadership put pressure on us to onboard sales people faster. All in all, we have a big stressful project in front of us. This session will help you incorporate social learning into your classroom, and pair informal training with formal training. Using cutting edge technology with the principles of good training will help make your sales program more effective and less stressful.

Tu111Delivering Meaningful Outcomes For Your Organization


Track: Human CapitalFormat: Senior Leaders and Executives Programspeaker(s): Annette Thompson, Farmers Insurance

In today’s challenging times, with pressures on both the top and bottom lines, delivering solutions that drive meaningful outcomes for your business is imperative. There are many elements that are critical to success. Deciding on those that will truly make a difference is often difficult, especially given the changing complexity of our business.

In this session you will learn the three foundational elements that have been successful for this leading financial services organization in delivering meaningful business outcomes: Embedding Yourself in the Business; Crafting a Design Strategy that Recognizes Today’s Learners; and Creating Accountability and Transparency in your Outcomes. You will be able to apply these elements in your own organization.

Tu112Design for Delight – Treating Employees as Customers


Track: Designing & Facilitating LearningTarget Audience: Internal Practitionerspeaker(s): Jeff Jacobs, Jill Coln, Intuit, Inc.

Intuit was founded with the premise of turning personal finance on its head and making it easy. That may sound simple but the customer focus required to develop products like Quicken, QuickBooks and TurboTax, and to fend off large and tough competitors is anything but simple. So what happens when you apply that same customer focus to your employees? You get learning experiences designed “customer-back” which result in greater engagement and on the job application. Although Intuit hasn’t solved world hunger they do believe they’re onto something and are happy to share some of the lessons to date. Join the speakers for this session and you will learn how to better involve your employees in the design and execution of their own learning experiences.


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Tu113Informal Learning: An Ideal, Cost-Effective Tool for Employee Development

Room 501/502

Track: Designing & Facilitating Learning,Career DevelopmentFormat: Global VoicesTarget Audience: Internal Practitionerspeaker(s): Saul Carliner, Concordia University

How can you provide employees with personalized, meaningful developmental experiences in a cost-effective way? More than a means of filling gaps in training, informal learning can play a central role in employee development. Informal learning offers a variety of interventions to help workplace learning specialists and managers provide workers with development opportunities tailored to their unique needs. Applying research on how people learn informally and using a framework of the life cycle of a job, this interactive session identifies specific development needs at each phase of development, suggests several interventions and technologies that can address those needs, and suggests additional support—including personalization—that workplace learning specialists should provide to ensure the success of these efforts.

Tu114The Bite-Size Revolution in Learning: Achieving Much More With Much Less

Room 108/110

Track: TrendsFormat: Concurrent SessionTarget Audience: Executive/Decision Makerspeaker(s): Sebastian Bailey, The Mind Gym

Today, L&D needs to be about value not cost; outcomes not activity; proven contribution to the business not audience delight. Traditional development solutions are either custom or off-the-shelf – the first is slow and expensive to create; the latter, a one-size fits-all approach that fits no-one. The bite-size learning revolution is changing everything and together we will explore the science and results that prove it. This session will show you how a modular, distributed learning approach can offer solutions that allow for mass customization which can be delivered quickly, cheaply, and at scale. This new approach also changes performance faster, for longer. As a result, L&D can deliver significantly more of what the business wants while making many fewer demands. Discover how to impress with less.

Tu115Going Global: Taking Your Training to Tahiti (or Tel Aviv)

Room 605/607

Track: Global Human Resource DevelopmentFormat: Global VoicesTarget Audience: Director/Managerspeaker(s): Frank Felsburg, Magnum Group Inc.

The materials used to convey concepts and information must speak the language that learners understand – their own.

10:00 – 11:15 A.M. (con’t)


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This session is an inside look at the way training content is used to reach people all over the world. Not everyone speaks or thinks in English. The global economy has created an environment where many more people can be reached than ever before. Communicating with these people, even at the ends of the earth, is now possible. It is incumbent upon organizations to leverage that communication. You’ve developed training that is successful – in English. Now you want to take it to your subsidiaries or clients abroad. How do you make that transfer of success happen? In this session, you will learn the basics of localization and translation so that you can effectively take your training to Tokyo, Tel Aviv, or Tegucigalpa.

Tu116A Case Study: Building Vale’s Global Onboarding Program

Room 403/404

Track: Global Human Resource DevelopmentFormat: Global VoicesTarget Audience: Director/Managerspeaker(s): Delvia Kantorski, Vale; Marta Enes, Affero

Global companies face the day-to-day challenge of developing their human capital in a faster, consistent, and better way. One size does not fit all anymore! One global organization, headquartered in Brazil with more than 119,000 people, including employees and contractors, working on 38 countries in five continents is not different. In this interactive and engaging case study session, you will learn all the steps that made this organization’s global onboarding program a successful case. You will learn how to engage stakeholders worldwide and to build an effective and motivated network of local HR professionals. You will also

learn how to design a global onboarding program for all levels of the organization – from operation employees to executives – taking into consideration cultural and profile differences.

Tu117Embrace the Circle: 10 Steps to Creating Peer Mentoring Groups

Room 405/406

Track: Human CapitalFormat: Fresh VoicesTarget Audience: Internal Practitionerspeaker(s): Sue Weller, Baxter Healthcare

Do you wish your organization had more people available to be mentors? Rather than looking for more mentors, look for more protégés and coach them to run their own mentor circle. This session will help you put the power back in the hands of your employees. Creating peer mentoring groups can be done easily and with very little financial resources. Since the employees create their own learning objectives, norms, and rules, you don’t have to work hard to sell the idea. In fact, you will likely have people volunteering to help you set up groups for themselves. This session will focus on a case study from an actual organization that successfully launched a number of self-sustaining peer mentoring circles in both the United States and Europe. But more importantly, you will start creating your own plan to implement mentoring circles within your own organization.


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Tu118Engage and Align Employees through Strategic Storytelling

Room 102/104

Track: Human CapitalFormat: Global VoicesTarget Audience: Executive/Decision Makerspeaker(s): Bill Baker, BB&Co Strategic Storytelling

Considerable time and energy is spent by executives on strategic planning efforts, yet precious little time is spent connecting the outcomes of those efforts to the employees needed to bring them to life. In this session, you will learn how you can use strategic storytelling to pull employees into your company’s strategic plan and effectively engage and align them around its core elements (e.g. long-term vision, corporate values, brand positioning, etc.). You will hear examples of how other organizations—from medical device manufacturers to international hospitality brands—have used storytelling to amplify the uptake and understanding of their planning efforts. Finally, you will learn how strategic storytelling can help keep the fruits of your strategic planning efforts alive indefinitely, most notably in the hearts and minds of employees.

Tu119No Inappropriate Questions: Leading the Learning Function

Room 505/506

Track: Human CapitalTarget Audience: Executive/Decision Makerspeaker(s): Kimberly McAdams, American Cancer Society

During the most difficult financial time in recent history, one organization’s talent development practice has grown from two staff and a small budget to a centralized learning function with 22 staff nationwide providing thousands of staff and volunteers meaningful development experiences annually. The talent development team has achieved all that while exceeding customer service expectations and experiencing a 98 percent retention rate of staff over four years (optional retention). The organization focuses its delivery through three practices: learning design and delivery, development programs, and organizational effectiveness. In this case study, you will learn how this organization expanded the nationwide learning function through building solid business relationships, delivering high quality results, and helping clients achieve more.

10:00 – 11:15 A.M. (con’t)


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Tu120Leading with Distinction - AT&T’s Leadership Development Platform for Growth


Track: Leadership DevelopmentFormat: Fresh VoicesTarget Audience: Executive/Decision Makerspeaker(s): Greg Dardis, AT&T University; Joe Wheeler, The Service Profit Chain Institute

This session will describe AT&T’s unique approach to aligning strategic direction with leadership actions and behaviors from the top team to front line managers using state-of-the art learning design and delivery technologies. Participants will take away specific ideas for improving their own leadership development programs to achieve breakthrough results.

Tu121A Journey Towards Excellence The Evolution of an Excellent Leaders Program

Room 503/504

Track: Leadership DevelopmentFormat: Global VoicesTarget Audience: Executive/Decision Makerspeaker(s): Brenda Benaim, Amdocs

This session will provide you with a full picture of the progression of an extensive excellent leaders program. Speakers will cover key topics including: how current leaders lead the next generation of leaders; the strength (and challenge) of blended learning methods within a global group of high performers and high potentials; and a unique program focus, blending external and internal business parameters with a core focus on individual leadership development. They will also

focus on the extensive assessment and selection process, including a virtual global assessment center and the use of external benchmark interviews and the importance of connecting program components and locations to the strategic direction of the company. They will include statistical data justifying ROI and program success and lessons learned over years of development.

Tu12211 Crucial Components of a Best-in-Class 360-degree Assessment


Track: Leadership DevelopmentTarget Audience: Executive/Decision Makerspeaker(s): Joe Folkman, Zenger Folkman

This session will provide evidence that the best 360-degree assessments are instruments that are built on validated items, focus on uncovering a leader’s strengths, and will avoid the false positive that plagues so many assessments. The speaker will offer insights on how to benchmark data across an organization and how to use assessments to uncover current success, or lack thereof. He will share a set of steps: 1) how a leader’s impact on direct reports is measured; 2) why a strengths-based methodology is more effective than traditional development methods; 3) how to ensure security and anonymity; and 4) why validated items will drive real change in an organization. The speaker will discuss how 360-degree assessments that do not contain crucial components will not have the necessary organizational impact on profitability and employee commitment.


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Tu123Facilitation Skills for E-Trainers

Room 205/207

Track: Designing & Facilitating Learning Target Audience: Facilitator/Trainerspeaker(s): Jean Barbazette, Maria Chilcote, The Training Clinic

During the session, the speaker will discuss a case study about the transition of a classroom trainer to an e-learning virtual facilitator in order to identify common issues. You will take an inventory to identify e-facilitation preferences and then learn advantages and disadvantages of your training style. During the session, 10 facilitation techniques will be explored in small groups to identify when and how to use them in synchronous or asynchronous settings. Additionally, 10 participation activities will be experienced to identify how to make e-learning more interactive. A five -step e-facilitator’s job aid will be provided for reference.

Tu124Agility: Realizing the Promise of Informal Learning Technologies to Deliver Accelerated Business Results


Track: Learning TechnologiesTarget Audience: Director/Managerspeaker(s): Sam Herring, Intrepid Learning Solutions

Winning organizations respond to dynamic market conditions and rapidly seize opportunities which require professionals to continuously adapt, learn, and innovate. New models of learning that leverage informal learning technologies show promise in today’s business environment. In this session, the speaker will share informal learning research, trends, and examples that you can apply to your business environment. He will share a sample business scenario and a corresponding informal learning solution and introduce an exercise with another business scenario. Finally, he will introduce a framework for designing an effective technology-enabled informal learning strategy. The session will encourage conversation, dialogue, and learning agility.

10:00 – 11:15 A.M. (con’t)


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Tu125Effectively Onboard Young Professionals Into the 21st Century Workplace

Room 601/603

Track: Human CapitalTarget Audience: Director/Managerspeaker(s): Alexia Vernon, Catalyst for Action

You will learn the key components of a successful onboarding program for young professionals and best practices from companies with successful programs. You will learn how to employ strategies that set young professionals up to succeed by giving them a knockout Day 1 experience, offering them the right balance of structure and freedom, articulating clearly chief responsibilities and accountabilities, incorporating them into the existing workplace culture, co-creating 90-day goals, giving and receiving actionable feedback, and laying the foundation for career advancement and leadership development. By understanding the simple and results-oriented strategies to orient young workers in their roles and in their companies, you will have the tools to increase employee engagement, develop more dynamic workers, and reduce turnover.

Tu126Overcoming the Three Biggest Challenges in ROI of Leadership Coaching


Track: Measurement, Evaluation, and ROITarget Audience: Director/Managerspeaker(s): Lisa Edwards, Corbis

Coaching for leadership development is a unique development solution because it allows the individual leader, the coach, to customize the development solution to best suit their individual needs. The very real pressures produced by the economy require that we shift from an activity-based approach to leadership coaching to a results-based approach to leadership coaching. The main challenges in ensuring effectiveness and measuring ROI in leadership coaching are related to alignment; the complexity of measurement posed by individual objectives; and the challenge of identifying credible business impact data. With planning and preparation, these challenges can be overcome to ensure that leadership coaching is the right solution. The speaker will use a case study to illustrate these three tough challenges, examine options and simplify the process.


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811:30 A.M. – 12:30 P.M.

Beacon Associates (Booth 346)

T11GOv Using Workforce Analytics to Drive Performance Outcomes in Government Organizations

Room 301/302/303

Format: Government Pavilionspeaker: Jimmy Brown, Mason Holloway,

This session will review the science of workforce analytics, and illustrate how to leverage those tools in the government space to drive mission objectives. Specific topics will include the development of a workforce analytics plan, the implementation of those plans, and the use of those plans to drive performance outcomes.

CPLP CERTIFICATION – QUESTION AND ANSWER SESSION

Room 113

Hosted by ASTD CI

Come hear firsthand what it takes to become a Certified Professional in Learning and Performance (CPLP). The session begins with a brief overview of the CPLP program from an ASTD Certification Institute Representative. Afterward, people who have successfully completed the program will talk about their experiences and help to answer questions.

12:30 – 1:30 P.M.spEED mENTORINGUpper Level, EXPO Hall

Speed Mentoring will be held twice: on Monday, May 7 from 11:00 a.m. – 12:15 p.m. and Tuesday, May 8 from 12:15 - 1:30 p.m. on the EXPO floor. There will be eight groups with one two mentors for each group. Groups of four to six people will sit in the group of their choice and be mentored for 15 minutes. Time will be called and the group will disperse and choose another table group. There will be four rounds of 15 minutes each.

Group 1: Advancing in the L&D profession

Group 2: Moving from Practitioner to Manager

Group 3: Moving from Manager to Executive

Group 4: Moving from “Order Taker” to Consultant

Group 5: Developing Business Acumen

Group 6: Instructional Design Skills for Advancement

Group 7: Strategic Thinking in Leadership

Group 8: Securing Executive Support and Resources


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12:45 - 1:45 P.M.

Blackboard, Inc. (Booth 425)

T21GOv Going Virtual With Online Training During Challenging Economic Times

Room 301/302/303

Format: Government Pavilionspeaker: Jenny Roth

Federal government employees are challenged to increasingly skip the classroom to receive training. Despite the current travel and budgets cuts Federal agencies need to train a growing younger generation workforce and pass on institutional knowledge from the large percentage of retiring Federal employees effectively.

1:45 – 3:00 P.M.

Legacy Business Cultures (Booth 819)

T21ExD Rock Your Culture With Respect

Room 112

Format: Exhibitor Sessionspeaker: Jim Knight, Paul Meshanko

Are you charged with revolutionizing your culture? Join us as we show you practical proven ways to transform your culture to one of RESPECT and ENGAGEMENT. Deploy globally innovative tools used by the Hard Rock and Legacy Business Cultures to transform your organization. Create a culture of engagement through respect.

Center for Creative Leadership (Booth 717)

T22ExD The Leadership Strategy Journey of Memorial Health System: A CEO’s Perspective

Room 407

Format: Exhibitor Sessionspeaker: Larry McEvoy, Laura Quinn

The transformation journey through the lens and experience of a CEO. Having a vision and inspiring others isn’t enough when it comes to changing an organization. This session gets up close and personal with a CEO on his journey with a leadership strategy, focusing on the actions, strategies and challenges involved in taking on a major change initiative.

O.C. Tanner Company (Booth 625)

T23ExD Meaningful Results Powered by People

Room 507

Format: Exhibitor Sessionspeaker: Kevin Ames

Kevin Ames will highlight recent advances in the rewards and recognition industry and share three keys to enable you as trainers, to maximize recognition resources.

1. Inspiring your people to take action

2. Instilling a deep sense of value

3. Establishing a culture-a team that make appreciation a lifestyle


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partners In Leadership, Inc. (Booth 907)

T24ExD The Oz Principle Training: Creating Accountability for Learning, Adoption and Sustainability.

Room 712

Format: Exhibitor Sessionspeaker: Jared Jones

As experts for over two decades in accelerating learning through accountability best practices, Partners In Leadership has developed the industry’s-first Implementation Tools Website fully integrated with the workshop training experience. Learn how to keep training participants engaged in learning and application as they integrate training content into their daily work.

EDuCATION sEssIONs

Tu201Leaving the ADDIE Model Behind


Track: Designing & Facilitating LearningFormat: Leaders of the ProfessionTarget Audience: Designerspeaker(s): Michael Allen, Allen Interactions


Tu2027 Reasons Why Strengths-Based Leadership Development Just Works Better


Track: Leadership DevelopmentFormat: Leaders of the ProfessionTarget Audience: Executive/Decision Makerspeaker(s): John H. “Jack” Zenger, Zenger Folkman


Tu203Lost Secrets of Effective Leadership Training


Track: Leadership DevelopmentFormat: Leaders of the ProfessionTarget Audience: Director/Managerspeaker(s): Pete Weaver, William Byham, Development Dimensions International


Tu204The Five Superpowers of Learning for the Digital Age


Track: Learning TechnologiesFormat: Back by Popular DemandTarget Audience: Executive/Decision Makerspeaker(s): Anders Gronstedt, Gronstedt Group


1:45 – 3:00 P.M. (con’t)


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Tu205Learning Transfer Guaranteed: Designing and Delivering Learning Programs for Application

Room 201/203

Track: Designing & Facilitating LearningFormat: Learning Transfer SeriesTarget Audience: Designerspeaker(s): Andrew Jefferson, Roy Pollock, Fort Hill Company

Great learning has value only when it’s well applied. Gain tools, processes, and job aids to dramatically increase the value of the learning you design and deliver. Learn how to re-orient the learner mindset, bridge the learning-doing gap, and deliver high-impact facilitation that lays the groundwork for learning transfer; plus how to strengthen the connection between the design and delivery of learning. Discover the importance of beginning the learning transfer process earlier than you might ever have thought: the initial course description and the invitation to attend. Be better prepared to design the complete learning experience and deliver it as a process rather than an event. Tools, job aids, and processes will be provided to make it easy for you to transfer and apply what you learn to your own organizations. You’ll have the option of participating in a post conference process to apply your knowledge to a program of your own and continue your learning. To read the full description of this event, go to www.astdconference.org.

This session is second of a three-part series entitled “Learning Transfer Guaranteed.” Attend all three for a workshop experience or any single session.

(Part 1: M205; Part 3: W205)

Tu206Leverage Points for Targeting the Desired Results: Are you ready for Agile Learning Design?


Track: Designing & Facilitating LearningFormat: ASTD Forum SeriesTarget Audience: Allspeaker(s): Amy Groves, Senior Learning Technology Consultant, Connie Cassarino, Senior Learning Architect

Have you and your learning design team experienced the need to respond faster to customer requirements? Do your customer’s requirements change frequently due to the changing nature of business needs? Join Forum member, IBM, to consider if you and your organization are ready for an AGILE approach to curriculum design. They will share some of their practices using agile methods and principles so that you will be able to understand how IBM used the agile methodology to synthesize the parts of ADDIE. This practice, especially using rapid prototype and multiple iterations, allowed IBM to leverage internal skills to design a new paradigm for building powerful approaches for collaboratively creating end-to-end solutions for business units.

Part 1: M106, Part 2: M206, Part 3: TU106 Hosted by the ASTD Forum

seating is limited for this workshop style session.


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Tu207Technology Trends Impacting Higher Education

Room 102/104

Track: Higher EducationFormat: Concurrent SessionTarget Audience: University Faculty/Deans/Education Leadersspeaker(s): Allen Kupetz, Crummer Graduate School of Business

Today’s incoming college students are fundamentally different than their professors in that they have grown up in a digital world. Using traditional teaching techniques and tools will no longer suffice – impacting learning, retention, and the professor’s reputation. Learn the strategy and tactics necessary to migrate your in- and out-of-class teaching to increase your effectiveness as an educator.

Tu208Training to the Rescue: ESF-12’s Responder Training Program

Room 401/402

Track: GovernmentTarget Audience: Designerspeaker(s): Alison Gjefle, Valine Vikari, Vivid Learning Systems

Effective training is essential when training responders for natural disasters but face-to-face training isn’t always an option. The Department of Energy’s ESF-12 responders are required to take annual refresher training to keep them up to date on the latest regulations and policies. To replace traditional classroom training requiring travel, an innovative blended learning solution was developed; one which used

cutting edge technology to create a hands-on response scenario in which responders could participate without leaving their desks, as well as allowing them to take online modules. This session explores how the ESF-12 training was transitioned from 100% classroom delivery to an innovative blended learning approach which saved more than $200,000 in the first year alone.

Tu209Training Sales Managers: How to Effectively Develop this Critical Role

Room 702/704

Track: Sales EnablementTarget Audience: Internal Practitionerspeaker(s): Michelle Teel, Vantage Point Performance

In recent years, sales managers have come into focus as a pivotal role in driving sales performance. The session will cover the training and development best practices that have taken Fortune 500 companies’ sales managers to a higher level of capability. These innovative best practices were uncovered in groundbreaking research on how world-class sales forces measure and manage their people. Topics include: the distinct nature of the sales management role; the unique challenges and barriers to developing sales managers; identifying your managers’ specific training needs; integrating the skills into a larger management system; and linking management behaviors to sales force performance You will leave with a new perspective on the sales manager role, as well as the strategies and tactics required to develop a world-class sales management team.

1:45 – 3:00 P.M. (con’t)


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Tu210Sales Process definition: Mercedes-Benz Retail Operation Process

Room 708/710

Track: Sales EnablementTarget Audience: Sales Trainer/Coach/Consultantspeaker(s): Phillip Heldt, Mercedes Benz México; Silvia Banegas, Overlap Consultants

The automotive industry is one of the most competitive industries in Mexico due to a unique market that has transformed into one of the centers of the global automotive industry. The largest companies in the world are increasing sales and export figures by utilizing Mexico as the sole supplier of some of their newest products. Mexico has forged ahead and become a strong player in spite of the economic downturn. Two principal challenges are product quality and customer satisfaction. Sales processes will be the leading factor to determine who will survive and lead the Mexican market. To comply with customer satisfaction index objectives, sales processes must be fully implemented while increasing sales figures and improving dealer performance. The speakers will discuss how to ensure that sales processes are being followed to accomplish a direct impact on business.

Tu211CPLP - Why the Time is Now


Track: Career DevelopmentFormat: PanelTarget Audience: Allmoderator: Michelle Burke, Sears Holdings; panelists: Jeff Toister, Toister Performance Solutions, Inc.; Jennifer Naughton, ASTD; Lori Roth, George Mason University; Tami Krebs, Granite

Wondering if the CPLP certification is worth it? Not sure if you need it? Have you asked yourself why you should get this certification if you already have the knowledge and skills to do your job? Perhaps you have been thinking about getting the CPLP but you just aren’t sure how to get started. In this interactive panel discussion, you will learn the top five reasons you should get your CPLP now, the three things you must know to pass the CPLP exam, and the number one mistake candidates make on the work product submission. The panel of four CPLPs, along with the Director of the Certification Institute, will also share their personal experiences with the CPLP credential.


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Tu212A Career Enhancement Program: Helping Employees Manage Their Careers


Track: Career DevelopmentTarget Audience: Director/Managerspeaker(s): Jamie Graceffa, Lynn Gauthier, Philips Healthcare

This session will introduce you to one organization’s approach to designing and implementing a career development program. It is a program designed to shift the employee mindset to career self-management and ownership. Employees are provided with lifetime tools. It is a 90-day program that contains four major components: manager and employee workshops, career coaching, 360-degree assessments, and career learning labs. Individuals create a comprehensive career development plan, not the standard development plan.

Tu213Van Gogh on Learning: Discovered From His Paintings and Writings


Track: Designing & Facilitating LearningFormat: Global VoicesTarget Audience: Designerspeaker(s): Ger Driesen, Challenge Stretching Talent

The Dutch painter, Vincent van Gogh, created some of the most extraordinary pieces of art known today. He also wrote more than 700 letters, most still available. These letters give an impressive insight into Van Gogh’s day-to-day thinking from

which we can discover how learning, not just talent, played a role in the creation of Van Gogh’s masterpieces. What different kind of learning approaches did Van Gogh choose and how did these results show in his artwork? You will examine whether these principles are still valid today and explore the possibilities of applying them in your own work environment. As a resident of Nuenen, the town where Van Gogh spent the majority of his life as an artist, the speaker will guide you through this artistic learning journey.

Tu214How to Effectively Design, Develop, and Deliver Technical Training


Track: Designing & Facilitating LearningFormat: Fresh VoicesTarget Audience: Designerspeaker(s): Michelle Thompson, Poole & Associates

In this session, you will explore the characteristics of the technical audience and how you can most effectively design, develop, and deliver technical training to meet their needs. The speaker will discuss the typical technical training characteristics and how you can break outside those norms to create truly dynamic and captivating technical training. You will also learn tips and techniques to incorporate interactive activities into your training that reinforces the technical content and improves learning transference. This session will provide you with the opportunity to engage in small group discussions, hear real world problems and solutions, and sample technical activities that can turn your typical technical training into an interactive and engaging learning experience.


1:45 – 3:00 P.M. (con’t)


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Tu215Everyone Has Talent: Cracking the Talent Code

Room 205/207

Track: Global Human Resource Development Format: Global Voices Target Audience: Director/Managerspeaker(s): David Wee, The ICLIF Leadership and Governance Centre

In the world of talent management, is there a renewable and sustainable source for talent? The answer is yes because everyone has talent. The challenge for organizations is to understand what talent and skills their people have and how to productively apply it instead of just filling up the boxes with names. The speaker will explain why the conventional way of managing talent is flawed; outline a new way of thinking about talent management; show how new thinking on talent management can be translated into practical and implementable practices; and create a business case which you can present to your leadership team on how to manage talent more effectively. He will also share research and include examples of companies and individuals in China, India, other parts of Asia and the United States.

Tu216Everyday Talent Management: 13 Practical Strategies

Room 605/607

Track: Human CapitalTarget Audience: Internal Practitionerspeaker(s): William Rothwell, Rothwell & Associates, Inc.

Many organizations have established a strategic framework for talent management. Yet 90 percent of all development occurs on the job. Managers

play a critical role in the daily (tactical) development of talent. How can managers be given the training, practical tools, and approaches to develop talent every day? This session will answer that question by reviewing 13 practical ways that managers can develop talent every day. You will leave the session with ideas about how to encourage managers to take an active role in developing talent while not overburdening them with new work.

Tu217SAMSUNG Diagnosis System (SDS) for Strategic Human Resource Development

Room 501/502

Track: Human CapitalFormat: Global VoicesTarget Audience: Internal Practitionerspeaker(s): Chan Lee, Seoul National University; Yeonjeong Park, Center for Strategic HR Consulting, Samsung SDS

The framework of the Samsung diagnosis system for Strategic HRD consists of strategy, function and operation of HRD in an organizational context and business environment. The first step is to establish a diagnosis system through literature review, and needs analysis. The second step is to develop a diagnosis tool such as questions, report form and diagnosis plan. The last step is to verify the system via pilot test and train users. This system can diagnose suitability with organizational strategies and operation directly linked with performance of HRD, because it includes PM as well as TD, CD and OD. Thus, the diagnosis system is for HRD as a strategic partner of business. You will learn both the development process of the system and the result of the pilot test so that you can apply the Human Performance Improvement model in your organization.


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Tu218Success Story - IEWC’s Informal & Involved Leadership Development Structure!

Room 403/404

Track: Leadership DevelopmentTarget Audience: Director/Managerspeaker(s): Dori Ross, Industrial Electric Wire & Cable; Lisa Haneberg, MPI Consulting

In this session, the speaker will discuss how she and her boss set out to learn how to design and facilitate a low cost leadership development program for their global organization. Based on the many ideas they were exposed to, they were able to develop a creative and innovative program that they have implemented and have been continually managing and improving successfully, for two years. Listen as they share their success story and offer ideas you can use in your organizations. In this interactive session, the speakers will share how they developed and designed the initial program, lessons learned, and how the program has continually grown with the use technology and methodology. They will describe how they engage leaders and others in both the delivery and participation of learning programs within their organization.

Tu219Building the New Global leader at Siam Cement Group

Room 405/406

Track: Global Human Resource DevelopmentFormat: Global VoicesTarget Audience: Director/Managerspeaker(s): Arinya Talerngsri, James Engel, APM Group

The top executives at SCG Conglomerate in Thailand knew they had to build and implement a radically different leadership approach to sustain their success in the new global business landscape. Hear a real story about how this leading company is currently transforming its leaders to keep up with the rapid pace of change across geography and industries. The speakers will detail the process and steps SGC is taking to define, build and sustain the leaders that will help them achieve their ambitious vision. Their approach includes a variety of organizational learning solutions from engaging top leaders, rising talent and HR experts, to creating and executing a leadership development roadmap that is clearly linked to the organization’s key results area and defined leadership behaviors.

Tu220A Cost Effective, Coaching Based Leadership Program

Room 108/110

Track: Leadership DevelopmentFormat: Global VoicesTarget Audience: Director/Managerspeaker(s): Nazli Iseri, Turkcell

The way Turkcell does business has changed due to commoditization of the product, a highly regulated market, and

1:45 – 3:00 P.M. (con’t)


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new players. The company faced fierce price competition. Managers are talented, ambitious, and competitive. As a result, existing middle management became very attractive to head hunters and competitors. A new development tool was designed to help retain middle managers and top talent; to help HR achieve desired loyalty and turnover rates; and to help managers improve their performance, achieve targets, and develop the leadership pipeline. Managers with the same development targets are coached by a consultant over a six months period. They have in class training, one to one coaching sessions, create action plans. The program ends with presentation and feedback sessions. The speaker will share the results of this initiative in measureable terms.

Tu221Planning, Implementing and Measuring Social Learning and Mentoring at McDonald’s

Room 505/506

Track: Learning TechnologiesFormat: Fresh VoicesTarget Audience: Director/Managerspeaker(s): Dennis Brennan, McDonald’s Corporation; Randy Emelo, Triple Creek

McDonald’s recognized the need to provide a social learning system for employees across their enterprise that could support mentoring, intentional learning, knowledge sharing, and more. Their unique vision for enterprise mentoring and social learning helped guide the organization as they implemented a large-scale web-based solution. The speakers will discuss the strategy, journey, and web-based process they used to roll out the program, and will provide ideas on how you can do the same. Specific points covered will include:

the vision and roadmap used by the organization; shifts in ideals for learning today; and strategies for implementation and evaluation. You will explore lessons learned, program planning, marketing ideas, and evaluation techniques and gain an understanding of how to secure key stakeholder involvement to facilitate program success.

Tu222Twitter for Trainers

Room 503/504

Track: Learning TechnologiesTarget Audience: Facilitator/Trainerspeaker(s): Kella Price, Price Consulting Group

Twitter is rapidly growing as a great research tool, a way to communicate with clients and colleagues, and share knowledge rapidly. Twitter can be used by workplace learning professionals in conducting training as well. This session will show beginners how to get started and set up a Twitter account, but also how to effectively use Twitter to communicate with clients, colleagues, and training participants. While mobile devices and smartphones have enabled mobile learning, Twitter is becoming a way to communicate informally to get questions answered, to find out what’s happening around you at any time, and to pass it along to colleagues, friends, and business partners. The session discussion will focus on those who want to learn more about Twitter and are open to adapting to the latest trends in technology.


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Tu223Improving Quality Service in Telecommunications: ROI of Technical Training

Room 601/603

Track: Measurement, Evaluation, and ROIFormat: Global VoicesTarget Audience: Internal Practitionerspeaker(s): Magdalena Gili, Rodrigo Lara Fernandez, Mas Consultores Ltda.

This case study session describes the important contribution of an initiative led by the technical training area of a major telecommunications company, oriented to impact indicators of customer service. Through training and certification of technical skills of the staff that performs the installation and repair services, there was a significant impact on key indicators associated with quality service. The results confirmed the effectiveness of the methodology used and the qualitative and economic contribution of such a program through a positive ROI. The speakers will present the methodology and all aspects of implementation of the case, including intangible benefits that were reported as a result of the program. During the session, the participants will design a data collection plan as well as an ROI analysis plan.

Tu224Make E-Learning Stick: Design Strategies to Increase Learning Transfer


Track: Learning TechnologiesTarget Audience: Designerspeaker(s): Barbara Carnes, Carnes and Associates, Inc.


Tu225Talent Development Reporting Principles: The Evolving Standard for L&D


Track: TrendsTarget Audience: Director/Managerspeaker(s): David Vance, Manage Learning LLC

Guided by a group of leading industry practitioners and thought leaders, Talent Development Reporting Principles (TDRP) have been created for L&D that provide the same type of guidance as the Generally Accepted Accounting Principles (GAAP) provide for accountants. TDRP answers your questions about what data should be collected, how the measures are defined, how the data should be organized, and how it should be reported. Learn the components of these principles and how to assess your organization’s readiness to apply them. The TDR principles apply to profit, nonprofit, and government organizations, and are a collective, open-source effort (no copyright) by L&D professionals to provide much needed structure to data gathering, organization, and reporting.

1:45 – 3:00 P.M. (con’t)


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Tu226The Secret to Learning: Four Questions that Must Be Answered


Track: Designing & Facilitating LearningTarget Audience: Designerspeaker(s): Jeanine O’Neill-Blackwell, 4MAT 4Business

The secret to engaging training design is that all learning includes the asking and answering of four questions. These questions form a cycle of learning. This four-part cycle applies to learning anything. You followed this cycle when you learned to ride a bike, when you learned that second language in high school, and when you figured out that new software last week. In this session, you’ll discover the four questions and which one is your favorite. You will see how the four questions create a model for instructional design. You will use a detailed description of the model that includes what the trainer is doing and the learner is doing in each step to rapidly create an instructional design. You can use the design tools to take this back and apply it to your content.

Tu227Hanwha Value Day: The Best Way to Keep Core Values Alive in the Hanwha Group


Track: Human CapitalFormat: Global VoicesTarget Audience: Director/Managerspeaker(s): Soomi Ha, Hanwha

What happens to a company’s core values after they are created? Hanwha implemented a “value day,” designed to

change the actions and behaviors through which the values are realized. The value day is conducted by all teams in the workplace, every week for 18 weeks. The teams have opportunities to share the core values, communicate their interests, and discuss possible solutions for real issues in the workplace with their colleagues. Team leaders are strong advocates of the core values and play a prominent role in explaining the direction of their team and the overall company. This case study will show how the core values affect our employees through the success of “value day” and the effect it has on changing the organizational culture.

3:00 – 4:00 P.M.

American management Association (Booth 901)

T31GOv Leverage Critical Thinking to Energize Your Government Workforce

Room 301/302/303

Format: Government Pavilionspeaker: Sam Davis, Stewart Liff

Critical thinking is an essential skill in today’s government environment. Attend this session to learn how critical thinking is related to other public services skills such as interpreting metrics and evaluating data. Attendees will practice using critical thinking skills in a government agency scenario and create an action plan for development of critical thinking skills.


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The Rower’s Code (Booth 109)

T2ExE How to Pull together as a Team: Building NOT Breaking Activities


Format: Exhibitor Sessionspeaker: Jane Rollinson, Marilyn Krichko

In this session Marilyn Krichko will talk about the 3 Lies that stop individuals and teams from achieving success. She will help participants understand their own workplace styles and using the metaphor of rowing, Marilyn will help participants understand how to quickly power up their teams.

ExCELLENCE IN pRACTICE — AWARD-WINNING Practices That Get Results

Upper Level, EXPO Hall

Format: ASTD Awards FairTarget Audience: All

Through the informal Awards Fair format, you can learn from all of the 2011 Excellence in Practice Award Winners:

• Abbott: Abbott Management Fundamentals

• Asurion: Flight

• Ball Metal Beverage Packaging Division: Manufacturing Safety Engagement System - Meeting Production Goals Safely by Aligning People, Work Environment, and Continuous Improvement

• Booz Allen Hamilton: Multifaceted Mentoring

• China Post Group: China Post Online Training College

• College of American Pathologists: Ultrasound-Guided Fine-Needle Aspiration: Advanced Practical Pathology Program

• Farmers Insurance: Customer Centric Phone Sales

• Hewlett-Packard Company: The Business Acumen Global Business Challenge

• Hewlett-Packard Company: HP Evaluation Framework

• MetLife: Sales Coaching Excellence Program

• Naval Education and Training Command‘s Surface Warfare Officers School: Basic Engineering Common Core Course Remediation Practice

• Naval Education and Training Command’s Center for Information Dominance: Virtual Desktop Environment Support to Training

• Naval Education and Training Command’s Surface Warfare Officers School Command (SWOSCOLCOM): Surface Warfare Simulation Training Assessment Process

• Pelephone Communications LTD: BEST: Business-Environment Supported Training

• PepsiCo: Empowering Financial Skill Development Across Geographical Lines: The Finance University Story

• Shape Corp: Employee Onboarding: Re-engineering Orientation

• Turkcell Iletisim Hizmetleri A.S.: Customer 2.0 Training Program

• Turkiye is Bankasi A.S.: The Retail Banking Sales Development Program

• Verizon Wireless: Maximizing the Value of Tuition Assistance Programs

3:00 – 4:00 P.M. (con’t)


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4:00 – 5:30 P.M.

Cpp, Inc. (Booth 1025)

T31ExD Be better at Making Conflict Work for You

Room 112

Format: Exhibitor Sessionspeaker: Pamela Valencia

How can you take charge of conflict and transform it into an opportunity for your people to learn and grow? By combining the TKI with the Myers-Briggs® assessment. Join CPP’s Pamela Valencia, organizational development expert, for an interactive session on using these tools to manage conflict and elevate performance.

Andromeda Training, Inc. (Booth 230)

T32ExD Fear of Finance in the Workplace

Room 407

Format: Exhibitor Sessionspeaker: Nikolai Usack

Employees who haven’t attended business school often lack confidence in their financial skills and decision-making. The Fear of Finance can be debilitating. It limits employee engagement, paralyzes managers, and damages a company’s profitability and brand through poor decision-making. Learn about a fun, fast way to teach finance basics while helping employees overcome this common fear.

Insights Learning and Development (Booth 1537)

T33ExD Be A More Effectiveness Salesperson and Improve Your Client Relationships

Room 507

Format: Exhibitor Sessionspeaker: Scott Schwefel

Improve your organization’s profitability by connecting with your customers to quickly assess their personal preferences. You will learn four different styles of communication, each of which you can easily adopt and put in to practice right away. The impact is immediate and the possibilities for using these techniques are endless.

mimeo.com (Booth 936)

T34ExD Some Things Old, Some Things New: A Fresh Look at Instructional

Room 712

Format: Exhibitor Sessionspeaker: Charlie Corr, Dr. Allison Rossett

This session defines instructional design and explains why it is worthy, what technology has to do with it, and why those who are fascinated with results should be passionate about it. Join this session because it will be intensely useful, occasionally surprising, and full of examples - plus chances to win prizes!


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EDuCATION sEssIONs

Tu300The CLO-CEO Relationship: Synchronicity in Learning and Strategy


Track: Human CapitalFormat: Senior Leaders and Executives Program; PanelTarget Audience: Executive/Decision Makermoderator: Kevin Oakes, i4cp panelists: Anne Schwartz, UPS; Mary Slaughter, SunTrust Bank; Rob Lauber, YUM! Brands, Inc; Tamar Elkeles, Qualcomm Inc

The learning community loves to discuss aligning learning initiatives to corporate strategy, but in the most successful organizations that conversation usually starts and ends with the CEO and the Chief Learning Officer. Recent research showcases how high performing organizations are matching their learning goals with business objectives and outcomes, and the role that CEO-CLO “synchronicity” plays in this process. Do CEO’s of high performing companies really care about learning? How can the learning function help the CEO change course or boost productivity? Is L&D really the “keeper of corporate culture” in top companies? Join a panel of speakers as they explore the research and the recommended strategies and tactics to achieve CLO-CEO synchronicity and alignment.

Tu301Props, Magic, and Object Lessons - 11 Ways to Involve Participants and Anchor Learning


Track: Designing & Facilitating LearningFormat: Leaders of the ProfessionTarget Audience: Facilitator/Trainerspeaker(s): Bob Pike, The Bob Pike Group


Tu302ROI in Action


Track: Measurement, Evaluation, and ROIFormat: Leaders of the ProfessionTarget Audience: Director/Managerspeaker(s): Jack Phillips, ROI Institute


Tu303Designing and Facilitating Within the Multicultural Virtual Classroom


Track: Learning TechnologiesFormat: Back by Popular DemandTarget Audience: Facilitator/Trainerspeaker(s): David Smith, InSync Training EU Limited; Jennifer Hofmann, InSync Training, LLC


4:00 – 5:30 P.M. (con’t)


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Tu304ROI Basics


Track: Measurement, Evaluation and ROIFormat: Back by Popular DemandTarget Audience: Director/Managerspeaker(s): Patti Phillips, ROI Institute


Tu305PowerPoint® Design for Webinars


Track: Designing & Facilitating LearningFormat: Back by Popular DemandTarget Audience: Designerspeaker(s): Rebecca Pike Pluth, The Bob Pike Group

This is not your typical “how to use PowerPoint” class. In this session, you will discover what PowerPoint for virtual training is and what works and doesn’t work in an online format. Learn to speak the visual language of the virtual world by exploring six insider principles, five design steps, and eight teaching tips for transforming boring online lectures. From working with colors, fonts, clipart, and other graphic elements you will learn how to quickly create a professional-looking design scheme and graphics, even if you don’t have design skills. You will discover simple rules to creating a custom look that sets the right visual mood and tone for your online course.


Tu306The Leader’s Role in Creating an Engaging Work Environment


Track: Leadership DevelopmentFormat: Back by Popular DemandTarget Audience: Executive/Decision Makerspeaker(s): Scott Blanchard, The Ken Blanchard Companies


Tu307Sustaining Peak Mental Performance as a Change Agent

Room 201/203

Track: Human CapitalFormat: Your Brain at Work SeriesTarget Audience: Director/Managerspeaker(s): Matthew Lieberman, The NeuroLeadership Institute

We know that change is hard; being a change agent can be even harder. Even when the change is inherently positive, there can be strong resistance from others, ranging from covert dismissal of ideas to violent reactions. This is the case whether a change is a simple new skill to learn or a total organizational transformation. Knowing why we get such strong reactions to change enables us to better deal with the challenges of facilitating change. However, change agents also must learn how to reduce their own and other people’s reactions to change, to make change more likely. The speaker will explore new research emerging from neuroscience about how to manage strong emotions and stay cool under pressure, and how to help others do the same.


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Tu308Applying The Five Powers to Lead and Succeed in Divisive Times

Room 401/402

Track: GovernmentTarget Audience: Executive/Decision Makerspeaker(s): Malcom Chapman, the Chapman Group

This session will utilize situations in local government as a case study to explore how to make decisions, continue communication, and achieve meaningful success when working with individuals whose primary interest may seem to be objection and dissention. The speaker will introduce The Five Powers which you will use as a roadmap to work in groups to develop a plan that could be implemented for success. The tools exercised in the course can be applied in a variety of environments, from a small scale to a large scale, and can immediately be applied by the participants.

Tu309Turning Theory into Reality - Best Practices for Sales Performance Improvement!

Room 702/704

Track: Sales EnablementTarget Audience: Sales Trainer/Coach/Consultantspeaker(s): Mark Myette, CPLP, IMPAX - Beyond Selling Value

The speaker will cover the “5 Steps to Becoming a Performance Improvement Specialist” as profiled in an earlier issue of T&D Magazine: 1) Know where you’re going; 2) Understand sales performance

gaps; 3) Select the performance improvement approach; 4) Rollout meaningful solutions; and 5) Measure the impact. Many organizations have turned those five steps from theory into reality making the switch to performance improvement consulting by undertaking very methodical approaches that include needs assessment, gap analysis, performance improvement approach/solution roll-out and measurement and evaluation. Using each of the 5 steps, the speaker will cover best practices at each level; examples of case studies of practitioners/organizations who are executing a step exceedingly well; and examples of the tools used.

Tu310STaaS: Sales Training as a Service

Room 708/710

Track: Sales EnablementFormat: Concurrent SessionTarget Audience: Executive/Decision Makerspeaker(s): Brian Lambert, Forrester Research

Sales leaders are looking for impact; they don’t want to talk about needs analysis, competencies, or evaluation strategies. Sales leaders want business impact from their reps and they want that same level of accountability from you as a learning and development leader. One organization engaged in a year-long effort to discover what successful learning and development leaders are doing to build trusted sales training services in support of the sales leadership’s vision and sales strategy. These learning leaders built a suite of sales training services, each purpose-built to solve specific business problems to meet the unique needs of the sales leadership team, making them a valuable

4:00 – 5:30 P.M. (con’t)


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contributor to sales results. You will learn key strategies that you can apply in your own programs.

Tu311Playing with Reality: Don’t Rule Out Role Play

Room 601/603

Track: Designing & Facilitating LearningFormat: InnogizerTarget Audience: Facilitator/Trainerspeaker(s): Dirk Bannenberg, Juanita Coble, Boertiengroep

In today’s high performance organizations, employees need qualities and competences beyond simple product knowledge. Using training actors has been common practice in the Netherlands for more than thirty years, where the blend of relevance, rigor, and role-play has delivered real results. Participants improve their skills in sales, leadership, project management, and communication. In these sessions participants try new behaviors and appreciate the impact of their actions, in a low-risk testing scenario and apply theoretical models in practice. This session will allow you to discover the role of the theatrical facilitator who develops learning programs; role-plays; clarifies theoretical models; and coaches, giving impetus, expertise, energy, and enthusiasm to sessions by playing with reality to build better business.

Tu312Brain Fitness

Room 605/607

Track: Designing & Facilitating LearningFormat: InnogizerTarget Audience: Facilitator/Trainerspeaker(s): André Vermeulen, Neuro-Link

This innovative session consists of brain aerobics exercises that will help you combat fatigue and re-energize your brain and body. Brain aerobics exercises are scientifically based activities that switches on the brain, keep it fit, and improve mental performance. During this session you will learn 15 brain integration exercises and 2 combinations of brain aerobics exercises that will activate the whole brain for learning and thinking. You will personally benefit from these exercises, but also be able to incorporate these activities and concepts into your learning design and delivery.


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Tu31390 Seconds to Impact: Building Influence and Driving Career Success


Track: Career DevelopmentTarget Audience: Internal Practitionerspeaker(s): Sardek Love, Infinity Consulting and Training Solutions

Imagine this - you arrive at work and are told you no longer have a job. Now what do you do? More importantly, what can you do to maintain career success in today’s challenging economic climate? The true story of one man’s journey from abrupt termination of employment to re-employment within 30 minutes of termination will serve as the backdrop of this session. How did he do it? In this session, you will be exposed to a powerfully effective and proven career success management process that has been developed based on years of experience and input from leaders of global organizations. You will walk away with a comprehensive road map that can be immediately applied to develop and maintain career success regardless of economic conditions.

Tu314Even a Duck Can Drown! The Five Keys to Building Career Resilience


Track: Career DevelopmentTarget Audience: New Practitionerspeaker(s): Maureen Orey, WLP Group

Resilience is the capacity to not only survive life’s challenges, but to learn and grow from them, and to become stronger as a result of such challenges. The challenges of today’s economy magnify the importance of being resilient – specifically, having career resilience. You have heard the saying, “let it roll off you, like water off a duck’s back.” This metaphor is often used to provide perspective in difficult situations. However, one of the ironic things in life is that ducks aren’t always waterproof! Even a duck can drown! There are certain key elements that a duck needs to develop to be waterproof. In a fun, interactive, and meaningful manner, this session will align the concept behind the development of a duck’s waterproofing and relate it to building our own personal and career resilience to thrive in difficult times.

Tu315Strategies of SME Communication


Track: Designing & Facilitating Learning Format: Fresh VoicesTarget Audience: Designerspeaker(s): Katrina Pigusch, Patty Murdock, Sarah Wakefield, Schlumberger

An important competency for a technical developer is dealing with subject matter experts (SMEs). A successful developer is able to produce results within this sometimes frustrating relationship. You

4:00 – 5:30 P.M. (con’t)


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will take part in the development of a short piece of documentation that will eventually be used for a “mock” training class. You will practice strategies of communicating with different, but equally challenging SMEs: Busy Betty - the SME who cannot say “No.” Skeptical Sam – who had a negative experience with training and now needs to be coaxed into cooperation. Overly Complex Olive – who has been an engineer for so long that she has forgotten how to discuss a topic in simple terms. You will walk away from the session armed with specific communication strategies to apply to many different situations and SMEs.

Tu316Read My Lips: No More Bad Presenters!

Room 102/104

Track: Designing & Facilitating LearningFormat: Global VoicesTarget Audience: Facilitator/Trainerspeaker(s): Deniz Senelt, ProAcademy

During this session, internationally tested tips and techniques for becoming exceptional presenters will be explained in detail with time for you to practice. The speaker will present 10 influential factors that you will work on during the session. Personal delivery style analysis will be followed by the discussion of how to adopt and internalize those key points. Stories and examples will accompany the interactions that guide the re-creation of the presenter in each and every one of you.

Tu317Train the Trainers to Go Global with Intercultural Intelligence

Room 108/110

Track: Global Human Resource DevelopmentFormat: Global VoicesTarget Audience: Facilitator/Trainerspeaker(s): Jodi Wabiszewski, GE Healthcare; Paolo Nagari, InterCultural Group

In this case study session, the speakers, will share their experiences, tips, tricks, and lessons learned in their successful collaboration for preparing people to work with international colleagues. The resulting program assisted GE Healthcare employees to design and deliver their training initiatives worldwide. The speakers will share the company’s Intercultural Intelligence methodology for multinational collaboration. You will learn how to use the methodology to facilitate working on teams with multinational members and apply the methodology by exploring the activities, the processes, and the examples used to make global training programs a success. You will generate significant insights into multicultural experiences and benefit from the speakers’ first-hand knowledge in the instructional design and training of multicultural audiences.


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Tu318Universidad FEMSA, Lever for Business Transformation


Track: Global Human Resource Development Format: Global Voices Target Audience: Director/Managerspeaker(s): Ginnie Dorado, Javier de Anda, FEMSA

One company’s aggressive expansion strategy required a new learning approach support actual and new organizational capabilities. The organization’s internal learning platform provides a lever to create, transfer, and adopt best practices, capabilities, and knowledge across three business units with150, 000 employees in nine Latin American countries. It evolved from a simple learning management system into an integrated learning platform, with advanced learning strategies and methodologies, focused instructional design, and management processes to link learning programs to business strategy. You will learn how the organization’s learning platform is aligned with the organization’s overall strategy and short term objectives through a competency based model for behavioral issues and business schools for technical knowledge transfer.

Tu319Powerful Concepts for Innovation: Lessons Learned from Japanese Organizations

Room 405/406

Track: Human Capital Format: Global Voices Target Audience: Facilitator/Trainerspeaker(s): Akira Furumoto, Etsuko Ogiso, Business Consultants, Inc.

The speakers will describe powerful concepts and tools for facilitating innovation that has been used by many of Japan’s most successful companies. They will offer tips on how to promote creativity and innovation within your organization. You will have the chance to examine obstructive factors to innovation in your organization. The concepts derive from extensive research on how to foster innovation in organizations. The approach is organized in a broad range of proven techniques and processes for generating new ideas and filters them down to those that are most likely to succeed. The ideas are honed into viable initiatives that translate winning ideas into bottom-line business results. This session will include hands-on training that you can use to stimulate innovation efforts at your workplace.

4:00 – 5:30 P.M. (con’t)


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Tu320Employee Development on a Shoestring: Developing Talent Outside the Classroom

Room 501/502

Track: Human Capital Target Audience: Internal Practitionerspeaker(s): Halelly Azulay, TalentGrow

With training budgets slashed and organizations struggling to do more with less, many employers, and their employees, are challenged to find ways to address employee development needs. While classroom and online training are popular methods, both can be costly. Even when training is available, it may not be the best way to address learning needs. In this session, you will explore other, non-training ways to develop yourself and your employees on a tight budget. You will consider the pros and cons of various non-training development methods, consider the requirements and specifications of three specific and unusual employee development ideas, and develop a strategy for implementing new employee development methods for you and your employees.

Tu321Coaching Leaders to Lead Like Coaches

Room 205/207

Track: Leadership DevelopmentFormat: Fresh VoicesTarget Audience: Director/Managerspeaker(s): Mike Hawkins, Alpine Link Corporation

Studies consistently find that the most important factor to enabling employee performance is having a manager who works with them individually on their professional development. Yet most managers lack the ability and focus needed to be an effective coach to their employees. While managers wear themselves out on the daily treadmill of “busyness as usual,” their employees fend for themselves doing what they know rather than what is most effective. In this session, learn the five qualities that enable top athletes on the field as well as top professionals in the workplace. Learn the core principles of coaching leaders on how to lead as coaches. The speaker will share core coaching principles that reliably develop core employee skills that move managers and their teams off the treadmill of “busyness as usual.”


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Tu322 The ROI Lie! Debunking the Misrepresentation of Training Evaluation

Room 503/504

Track: Measurement, Evaluation, and ROITarget Audience: Director/Managerspeaker(s): Ajay Pangarkar, CentralKnowledge Inc.

Training is a business function, so why doesn’t management treat it as a business function? Training’s credibility within an organization can be fragile, and management often questions attempts to prove worth and validity. Concepts such as return on investment (ROI) have been touted as the solution to the credibility gap. But has a focus on ROI helped or hurt? You will identify why the subject training function was unable to gain management support develop credible solutions to build support for the subject training function and demonstrate sustainable business results, all while learning how to demonstrate training results in business terms for your own training function. This session is especially geared to those responsible for training and involved in the training function suitable for beginner to intermediate professionals.

Tu323Social Media for Trainers


Track: Learning TechnologiesTarget Audience: Facilitator/Trainerspeaker(s): Jane Bozarth, State of North Carolina

Effective use of social media technologies can help to enhance and extend workplace training and learning efforts. With much of the current talk on social media and social learning occurring at the 50,000-foot level, training and learning professionals report that it offers few ideas for application to their work. This session takes a 100-foot view of concrete, specific uses for using social media tools to enhance and extend existing training programs. While it primarily addresses use of Facebook, LinkedIn, Twitter, blogs, and wikis, the emphasis is on recognizing any new social media tool at its root purpose - and application to training endeavors - rather than at face value.

4:00 – 5:30 P.M. (con’t)


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Tu324Measuring the Bottom-line Results of Leadership Development: A Tutorial

Room 505/506

Track: Measurement, Evaluation, and ROIFormat: Fresh VoicesTarget Audience: Internal Practitionerspeaker(s): Jill Maver Ihsanullah, Linkage; Angelique Dempsey, Lockheed Martin Corporation

In this interactive and practical session, the speakers will share a step-by-step process to measure the effectiveness of your leadership development initiatives. Learn to select the most relevant and actionable metrics to assess the impact of your programs against the backdrop of your organization’s overarching business strategy. Try a cutting-edge technique to estimate the dollar value of individual leaders so that performance differences can be translated to ROI. Learn how Lockheed Martin implemented these metrics to demonstrate business results of their higher-level leadership programs. As a result of attending this session, you will leave better equipped to make a stronger business case for leadership development – by bridging the gap between tangible and the critical, often intangible role of leadership development within your company.

Tu325Outthink, Outpace, Outperform: Developing Agile Thinkers to Lead the Way

Room 403/404

Track: TrendsFormat: Back by Popular DemandTarget Audience: Director/Managerspeaker(s): Ann Herrmann-Nehdi, Herrmann International

What if you could increase your leaders’ “brain bandwidth” so they could focus on rapid problem solving while also collaboratively building teams, managing daily challenges, and still keeping a strategic eye on the future? Learn how to optimize leaders’ performance by leveraging the brain’s different thinking styles so they can consistently outthink, outpace, and outperform in today’s world. This session will bring lofty brain research down to earth; giving you an easy-to-understand framework you can apply to increase your leaders’ thinking agility and overall effectiveness. You will discover how to apply knowledge the brain and performance to align your leadership development strategies with business realities, and will leave with an action plan for developing leaders who can better predict and plan for the future while successfully managing today.



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Recordings

Chapter Leader

Global Voices


DAY AT A GLANCE - WEDNESDAY


8:00 – 9:15 a.m. W100 Sessions


9:30 a.m. – 1:15 p.m. EXPO Open


9:30 – 10:30 a.m. EXPO Snack Break


Student Farewell

9:30 a.m. – 1:15 p.m. Career Resource Center

9:30 a.m. – 2:45 p.m. CPLP Connect Room

10:30 – 11:45 a.m. W200 Sessions


12:00 – 1:00 p.m. Experiential Demo Session


12:45 – 1:00 p.m. EXPO Grand Prize Drawing

1:15 – 2:45 p.m. W300 Sessions


3:15 – 4:15 p.m. General Session



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8:00 – 9:15 A.M.

Devry University (Booth 1137)

W11EXD Diversity of Thought

Room 112

Format: Exhibitor SessionSpeaker: John Petrik

“Diversity of Thought” is instrumental in understanding the potential of Diversity as an organizational resource. If we do not have diversity, what would our workplace look like? If we do not truly understand the scope of diversity, how can we expect our talented professionals to grow in their roles and be understood as diverse people? If we do not provide diverse learning mechanisms to our employees, is it fair to expect them to know what we do not even know? This presentation will create a communication forum to discuss “Diversity of Thought” and how futuristic education plays an integral role in understanding the differences and similarities in our work culture. The ultimate key to having “Diversity of Thought” in our workforce is for organizations to be open-minded, willing and ready to try different educational approaches to understanding this concept.

Net Dimensions (Booth 1511)

W12EXD Maximizing Your LMS Investment - What Questions to Ask Yourself and Your Vendors

Room 407

Format: Exhibitor SessionSpeaker: Betty Mills

LMS user satisfaction is at an all-time low. Getting the most out of your investment can be daunting. Attend this session and learn from a true veteran the right questions to ask vendors, the key features to look for, how to prepare your organization for successful adoption, and tips & tricks to better utilize what you already have in your LMS.

Kryon (Booth 753)

W13EXD Capital City Bank Boosts Employees’ Productivity with LEO Performance Support

Room 507

Format: Exhibitor SessionSpeaker: Denise Wilson, Hilik Harari

LEO Performance Support helps organizations to increase their end users’ productivity while shortening time to proficiency. We will demonstrate how LEO helps client service organizations and back office operations to boost productivity, reduce costs, and increase revenue. Let us show you how Capital City Bank is improving its associates’ contribution to the bank’s success with the innovative LEO performance support solution.


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Gilfus Education Group (Booth 101)

W14EXD Can You Really Get 200,000 Miles Out of Your eLearning Budget?

Room 712

Format: Exhibitor SessionSpeaker: Thomas Winterstein

A case study of “Best Practices” and a compilation of “Lessons Learned”. You will learn about the insights and steps necessary to select the right tools, vendors, and platforms for your organization’s eLearning initiatives. Obtaining the right mix of Strategy, LMS platform, Authoring tools, and Content Management are key ingredients for the recipe of success!

GetControl.net (Booth 1401)

W1EXE How to Write a Best-Selling Biz Book


Format: Exhibitor SessionSpeaker: Mike Song

Who? Anyone who dreams of writing a best-selling book.

What? Join best-selling author, Mike Song to find the creative spark and vision that brings your brilliant book idea to life.

Why? Mike co-wrote The Hamster Revolution (125k copies/11 languages) and has appeared on CNN, NPR & GMA.

EDUCATION SESSIONS

W101Portfolio, What Does Yours Say About You?


Track: Career DevelopmentFormat: Consultants SeriesSpeaker(s): Marcia Downing, Marciaz Consulting

A portfolio says a lot about an individual and a company. What will a company learn about you or your company when they look at your portfolio? Does it say hire me, my organization will fill your needs? This session will provide information on ways to enhance personal and professional portfolios that appeal to the needs of prospective customers. Portfolio preparation should include critical elements that communicate an individual’s or company’s ability to accomplish: - Range of projects assigned - Quality delivery - Return on investment - Proposal for work to be done o Tentative schedule Attendees will leave the session with an outline for a winning portfolio, a portfolio that says “Yes, this individual or company is what we’re looking for.”

W102Driving Engagement and Performance: Gamification & Learning

Room 501/502

Track: Designing & Facilitating LearningFormat: Global VoicesTarget Audience: DesignerSpeaker(s): Mary Myers, Robert Pearson, Maritz Canada

Through the application of gamification to the design of this session, you will develop your

8:00 – 9:15 A.M. (con’t)


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own strategies of applying game mechanics. You will explore the essence of gamification (game dynamics and game mechanics) and examine how these elements can be applied to their own learning designs. You will explore two case studies of the marriage of gamification and learning with an eye to leverage ideas, learn from your challenges, and create a plan of action.

W103Instructional Design for the Fast Lane


Track: Designing & Facilitating LearningFormat: Fresh VoicesTarget Audience: DesignerSpeaker(s): Michael Leimbach, Wilson Learning Worldwide

Classroom, e-learning, v-learning, m-learning, blended; it’s no wonder that traditional approaches to instructional design often fail to match the requirements of contemporary approaches to learning. In this session, the speaker will introduce a new approach to instructional design that retains the best of traditional design methods and combines them with emerging approaches, resulting in a process that meets today’s instructional design needs—fast, mixed modalities, and effective. You will have an opportunity to discuss and share today’s instructional design challenges with colleagues. You will take away a model and a practical process for creating learning systems that are integrated, multi-modal, and quick to implement.

W1042012 Executive & Leadership Development Trends: A Benchmark for Your Company


Track: Global Human Resource DevelopmentFormat: Global VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Bonnie Hagemann, John Mattone, Executive Development Associates

During this session, you will learn how leading-edge companies develop talent and how your own organization’s efforts compare with others. The speakers will share the findings on the most significant trends in the field for developing both senior executives and rising leaders. Some of these findings include: top priorities in the development efforts; major competency gaps of next generation leaders; what processes companies are using to identify high potentials; and how leadership development dollars are being allocated during tight economic times. You will gain increased awareness and strategic direction concerning the Baby Boomer exit, the next generation leaders, and how to prepare your organization’s leaders for the future. You will also have an opportunity to weigh in on with your own concerns about developing leaders.


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W105A Blended Model for Management Development Realizes Skill Transfer and ROI


Track: Learning TechnologiesFormat: Fresh VoicesTarget Audience: DesignerSpeaker(s): Samantha Meeds, Spirit AeroSystems; Dawn Vanderloo, The Performance Coaching Group

Spirit AeroSystems looked outside the box and found a blended coaching and training model that eliminated classroom and travel while facilitating individualized development and accelerating the learning of its managers. The use of this one-on-one tele-coaching model resulted in over 98 percent of the managers saying they would apply their new skills. You will hear about the learning methodologies and coaching best practices used in the model that ensure skill transfer, increase retention, and capture organizational knowledge. You will observe a role play where a coach demonstrates the model. You will walk away with new ideas on how you will be able apply some of the model’s methodologies to your own learning solutions in order to improve transfer and retention statistics and increase ROI.

W106Implementing Mobile Learning Applications


Track: Learning TechnologiesTarget Audience: DesignersSpeaker(s): Joe Saturnino, CaridianBCT

Mobile Learning has become an innovative tool for clinical trainers to refer to when they are traveling and on the go. Mobile applications are now being created for tablets and smart phones, allowing portable, personal, interac¬tive and exciting learning. M-learning applications provide visual simulation review, as well as direct communication and feedback from other application users. Clinical trainers can now stay connected easily with the end-user post training event and continue to answer questions that are pending regarding the technical and clinical aspect of a medical device. Through evaluation of m-learning technology, attendees will understand how to best implement the training tool into their current clinical training platform for optimal learning, easier communication, convenience and accessibility from around the globe.

W107The Great Place to Work: Two Companies’ Stories on the Path to Greatness

Room 601/603

Track: Leadership DevelopmentTarget Audience: Internal PractitionerSpeaker(s): Chris Tunstall, SAS; Jeni Nichols, Sonoma Leadership Systems; LJ Rose, LJ Rose Consulting; Stephanie Fischer, REI

Fortune Magazine’s Best Companies to Work for in America list showcases

8:00 – 9:15 A.M. (con’t)


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companies that are great places to work because of their leaders’ ability to create strong relationships and a culture of trust, leading to an engaged workforce with group vision and buy-in. The speakers will provide a first-hand account of why their two organizations consistently make the list. They will showcase leadership development at one organization provides leaders with a habit forming model that can be used for repeatable results, continuous personal growth, and enhanced development. They will share how the other organization attracts, develops, and retains authentic leaders who live organizational values and develop the organizational culture. You will take away ideas from how these organizations have created great places to work and a road map to developing great leaders.

W109A Productive Twist on Sales Training: How Coca-Cola Increased Sales Calls by 20%

Room 702/704

Track: Sales EnablementTarget Audience: Director/ManagerSpeaker(s): Carson Tate, Working Simply; Jeannie Sullivan, Insight Learning Studio

Features, benefits, and positioning statements: these are the staples of many successful sales training programs. But how do you improve performance within a seasoned sales force that has already mastered these? Productivity training was the answer for Coca-Cola Bottling Co. Consolidated (CCBCC). In this session, you will find out how they sustained behavior change to increase sales calls by 20 percent and increased estimated revenue by $2 million per year with a comprehensive productivity training program.

W110Understanding Your Internal Customer: Conversations with Sales Leaders

Room 708/710

Track: Sales EnablementTarget Audience: Sales Trainer/Coach/ConsultantSpeaker(s): Sam Reese, Miller Heiman

Put on a sales leadership hat and improve your effectiveness at shaping development strategies. This session will reveal the top 12 best practices that are most important for driving sales results. Learn how sales leaders view the importance of these trends and how it will drive your learning and development decisions. Developing a better understanding of the activities where sales teams are underperforming and how these deficiencies connect to critical business results, that are likely top of mind for the sales leaders in your organization, will support you in building stronger business cases for sales training solutions. Be a strategic resource to the sales organization by getting an inside look at the activities that will have the greatest impact on improving organizational results.


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W111Pink in the Boardroom: What the Training Department is Missing


Track: Leadership DevelopmentTarget Audience: DesignerSpeaker(s): Katie Snapp, Skirt Strategies

Research is telling us that a gender-balanced workplace has a big payoff: better bottom-line, higher EQ, and a greater perspective from women, who influence 80 percent of buying decisions. Too many women are off-ramping in increasing numbers due to organizational and personal pressures. Forward-looking companies are yearning to fix this for many reasons, including the risk of old-boy-network lawsuits. They strive to create a pipeline filled with well-trained, capable female leaders. But many HR departments won’t touch gender-focused training with a 10-foot pole. Why can’t we talk about the obvious and well-researched differences in genders’ leadership styles without being accused of discrimination? In this session, you will learn alternative approaches for harnessing gender-balance and diversity in the workplace, without alarming the legal department.

W112Case Study - Using a Rotational Experience Program to Develop Future Leaders

Room 405/406

Track: Leadership DevelopmentFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Jeff Robinson, Covance Laboratories, Inc

Through one organization’s non-clinical, clinical, and commercialization services, it has helped pharmaceutical and biotech companies develop over one-third of all prescription medicines being marketed today. The organization’s learning and performance center manages several leadership development programs for the organization. This session will highlight the organization’s finance management development program – FMDP. Participants will learn through a case study how to structure and manage a multi-year rotational development program. Emphasis will be placed on how to utilize this approach in developing leaders within support functions such as finance, HR, etc.

W113Global E-Learning: Faster, Better, Cheaper

Room 201/203

Track: Learning TechnologiesFormat: Fresh VoicesTarget Audience: DesignerSpeaker(s): Darron Johnson, Wordbank

This session presents a best practices guide for preparing e-learning courses for international learners. You will see practical examples of workflow, design, technical, and content items requiring

8:00 – 9:15 A.M. (con’t)


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attention when designing a course intended for multiple target languages. Such considerations include final source delivery, editable source files, text containers, fonts and character set considerations, encoding standards, layout and design practices, animation and audio syncing as well as some light mark up (web languages) best practices. You will be presented with categorical information about time and cost savings. Those savings are quantified in a case study that examines one client’s evolution from localization-prohibitive development to a streamlined approach which has led to a 1200 percent cost reduction over four years.

W114Incorporating Social Learning into Instructional Design in the Workplace

Room 205/207

Track: Learning Technologies Format: Global Voices Target Audience: DesignerSpeaker(s): Hyunkyung Lee, Yonsei University

In this session, you will gain insight on how organizations perceive social learning and its use in instructional design through survey results covering:1) whether social learning is an essential element for effective learning; 2) whether social learning is easy to implement; 3) the percentage of organization’s current instructional design incorporating social learning; 4) the part(s) of instructional design utilizing social learning; and 5) whether it is important that social learning is incorporated into instructional design for effective learning. These results come from mostly the perspectives of learning managers and instructional designers in various organizations from around the world. You will have the opportunity

to discuss how social learning and instructional design can be applied to your organization.

W115Demonstrate Value: A Strategic Approach to Learning Evaluation


Track: Measurement, Evaluation, and ROITarget Audience: Director/ManagerSpeaker(s): Marjorie Derven, HUDSON Research & Consulting, Inc.

The speaker will take a strategic approach to evaluation, incorporating an analysis of the organizational context, determining relevant metrics, and assessing organizational barriers and supports. You will learn the importance of establishing accountability for learning solutions beyond the classroom and how to provide meaningful evidence of the impact of training to the business. An evaluation strategy requires five key elements: 1) focusing on high priority learning areas; 2) addressing the evaluation requirements of multiple stakeholders; 3) integrating evaluation and learning sustainability practices; 4) using resources efficiently; and 5) fostering shared responsibility for learning transfer with the line organization.


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W116ROE Part 2: Implementing the New World Kirkpatrick Four Levels


Track: Measurement, Evaluation, and ROIFormat: Back by Popular DemandTarget Audience: Director/ManagerSpeaker(s): Wendy Kirkpatrick, Kirkpatrick Partners

Return on expectations (ROE) is sweeping the learning and development industry because when used properly, it can’t fail to show the value of training in the terms desired by key stakeholders. In this session, you will receive practical tips and tools for building ROE during the planning, execution, and value demonstration phases of any leadership development initiative. Even if you think you “know Kirkpatrick”, you will see the latest updates to the Kirkpatrick Model that are informative for even the most seasoned training professional. This is part two of a two-part series on ROE; both sessions are complete and can stand alone, but maximum value will be gained by attending both.

Part 1: SU105

W117Win Friends and Influence People with Live, Online Global Solutions!

Room 403/404

Track: Global HRDTarget Audience: Director/ManagerSpeaker(s): Kassy LaBorie, Dale Carnegie Online

Global organizations are looking for new methods and technologies to engage employees and help managers motivate and influence people across hierarchies, cultures and geographies. Training and developing professionals often dismiss live online training solutions because of one dirty word: webinar. Many of us associate live platforms with dreadful experiences we’ve had during webinars or internal meetings. Learn why Live Online Training can be your most valuable tool for engaging and motivating a global workforce. The speaker will cover how to successfully migrate from the physical to the virtual classroom; identify strategies for selecting the right online platform; discuss the key roles and experience necessary for live online training success; and why Live Training helps ease localization challenges.

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10:30 – 11:45 A.M.

University of Phoenix (Booth 1445)

W21EXDYou At Work in 2020: The Future of Work

Room 112

Format: Exhibitor SessionSpeaker: Tracey Wilen-Daugenti

Serial careers. Microwork. Custom employment. These are just some of the ways that technology and social shifts are redefining work in the 21st century. To adapt to new ways of working, individuals must develop new skills for a globalized, networked world. Integrating educational and business perspectives, Dr. Tracey Wilen-Daugenti sheds light on how workers will contribute, collaborate, and connect in the future.

Pfeiffer (Booth 915)

W22EXD Using Assessments to Inspire, Develop and Transform Your Leaders

Room 407

Format: Exhibitor SessionSpeaker: Lisa Shannon

Are you looking to maximize the effectiveness of your leadership development programs? Learn to combine the results of two leading assessments, the LPI 360 ®and MBTI®, to show extraordinary opportunities for self-awareness and understanding that can drive a leader’s

development forward. Real success stories will be presented and practical tools made available to session attendees.

Allen Interactions, Inc. (Booth 215)

W23EXD ZebraZapps – The Authoring Tool That’s Changing Everything

Room 507

Format: Exhibitor SessionSpeaker: Christopher Allen

Witness unrivaled authoring power, flexibility, and freedom. Do your own thing—without scripting—or use templates, modify them without constraint, create your own. Share, publish, or sell! Experience the power of a simulation language, a quick-to-learn visual interface, and shockingly fast speed. You have to see it to believe it.

EDUCATION SESSIONS

W201The Achievement Addiction: a New Corporate Epidemic


Track: Leadership DevelopmentFormat: Leaders of the ProfessionTarget Audience: Executive/Decision MakerSpeaker(s): Jim Loehr, Human Performance Institute



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W202Enhance Your Webinars with Storytelling


Track: Learning TechnologiesFormat: Back by Popular DemandTarget Audience: Facilitator/TrainerSpeaker(s): Doug Stevenson, Story Theater International


W203Growing Together: If Your Employees Aren’t Growing How Will Your Business?


Track: Career DevelopmentFormat: PanelTarget Audience: Director/ManagerSpeaker(s): Crystal Richards, Elizabeth Norris, Stephanie Taylor, TIAA-CREF

Is your company experiencing sustainable growth and your employees feel like they have opportunities to grow together with the company? Panelists will share the steps required for you to build a foundation for Career Development; a culture where everyone will be focused on continuing to evolve and creating opportunities for growth and development. You will leave with practical tips on how to position the importance of investing in a career development program and how it will impact the bottom line. You will learn a model of shared responsibility with employees owning their careers, managers advocating, coaching and providing support, and the company providing structure and resources to maintain a continued focus

on growth. You will have a clear direction on how to get started, maintain energy and keep the momentum going.

W204Infusing People Skills Training in Traditionally Technical Environments


Track: Designing & Facilitating LearningTarget Audience: Executive/Decision MakerSpeaker(s): Cari Williams, Melissa Bargman, DPR Construction

You might think that terms like “crucial conversations” and MBTI don’t have a place on a construction jobsite, but they do! One organization has created an extensive and dynamic developmental skills training program where they have implemented training from conflict mediation to career development and coaching skills. The speakers will share the story of how this came about, the timeline of their organization’s roll-out, and many lessons learned along the way. Any traditionally process-minded or technical company will relate to the challenges we encountered along the way. Learn how they created the initiatives, got buy-in from stakeholders, implemented training, and what they are going to do next. Throughout the session, the speakers will share stories of reactions from learners and the data they have used to shape their path forward.

10:30 – 11:45 A.M. (con’t)


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W205Learning Transfer Guaranteed: Driving Learning Transfer and Deploying Performance Support

Room 201/203

Track: Designing & Facilitating LearningFormat: Learning Transfer SeriesTarget Audience: DesignerSpeaker(s): Andrew Jefferson, Roy Pollock, Fort Hill Company

We must extend our reach to include the post-course environment if learning is to be transferred and have maximum business impact. In this interactive session, you’ll discover tools, processes, and job aids that will ensure that you transfer what you learn in this session to your work. The first part of the session will focus on how to ensure your participants engage in deliberate post-course practice of what they learn and take consistent post-course action that leads to learning transfer. We’ll equip you to teach managers how to fulfill their critical support role in transfer and application. Job aids and materials drawing from the speakers’ experience and research will be used to illustrate and support your learning. You will have the option of participating in a post conference process to apply your knowledge to a program of your own and continue your learning. To read the full description of this event, go to www.astdconference.org.

This session is the third of a three-part series entitled “Learning Transfer Guaranteed.” Attend all three for a workshop experience or any single session (Part 1: M205; Part 2: TU205)

W206Measuring the Impact of Leadership Development Programs


Track: Measurement, Evaluation, and ROIFormat: ASTD Research SeriesTarget Audience: Director/ManagerSpeaker(s): Ethan Sanders, ICF International

This session will provide an overview of a recent study of the impact of leadership development programs. The speaker will review the study’s findings, and help you consider how best practices can be used in your organization. The study explored three questions: 1) what are the best examples of organizations that measure the impact of leadership development programs? 2) what are the specific techniques and the required context that these organizations need to link leadership development content to organizational metrics? 3) can these best practices be transplanted into other organizations, thereby allowing them to assess and improve the outcomes of their leadership development programs? The speaker will also describe the critical contextual factors that must be present in order for evaluation to be successful.


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W207Creating a Competency Based Learning Organization in Higher Education


Track: Higher EducationTarget Audience: University Faculty/Deans/Education LeadersSpeaker(s): Lory-Ann Varela, Teri Engelke, Colorado State University

Does your organization feel discombobulated with no clear unified path? Do you wish there was a way you could make an impact? Higher education organizations are starting to implement innovative competency-based practices and strategies that have been used for years in business and corporate settings. Applying a competency model to a department in higher education can position that organization to move into being an effective learning organization that is aligned with the mission, vision, and values. The speakers will share how one department did just this over the past five years. They will discuss how competencies have been integrated throughout key aspects of human resource processes and provide a clear and connected path. You will have the opportunity to begin evaluating your own organization to identify potential competencies.

W208Trends and Best Practices for Improving Knowledge Transfer


Track: GovernmentTarget Audience: Internal PractitionerSpeaker(s): Holly Baxter, Mike Prevou, Strategic Knowledge Solutions

Traditional organizational assessments analyze the basic well-being of an organization, but don’t often have the ability to adapt and focus on one of the most critical pieces of organizational survival and advancement—knowledge. This session will help you assess your organization’s health in terms of knowledge flow, knowledge creation and transfer, and knowledge management processes, strategies, and approaches by looking at how the people, processes, technology, and culture integrate as methods of informal learning. You will learn how to focus on identifying performance gaps between what the organization is doing and what it needs to be doing given its current goals. You will learn the trends and best practices found across more than 20 organizations to help improve formal and informal learning and knowledge transfer in your organization.

10:30 – 11:45 A.M. (con’t)


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W209Exciting Training: The Lost Secret of Engaging Audiences

Room 702/704

Track: Sales EnablementTarget Audience: Sales Trainer/Coach/ConsultantSpeaker(s): Jeffrey Gitomer, TrainOne

In this session, the speaker will teach the audience how to be compelling, how to engage their audiences, and how to be out in front of their material.

W210Four Reasons Sales Managers Fail at Coaching - And What You Can Do About It!

Room 708/710

Track: Sales Enablement Target Audience: Sales Trainer/Coach/ConsultantSpeaker(s): Mark Wayland, The Last 3 Feet PtyLtd

Many sales organizations are investing in improving managers skill at coaching their employee. The prominence and investment in coaching parallels the change in role of the sales manager. Even though coaching has reached mainstream business status, it is not necessarily done well. What makes it difficult to translate coaching skills, learned in the classroom, to a sales manager’s day-to-day work? The speaker will re-frame the business challenge and opportunity for sales coaching, and share original research showing how to overcome the four main road blocks to skill implementation through informal learning solutions. He will also share more formal learning solutions and tools that have helped drive coaching

effectiveness. You’ll have the opportunity collaborate with peers to incorporate this material into an existing coaching skills program.

W211Creating Clear Objectives: Six Reasons Why You’ll Never Use ”Understand” Again!

Room 108/110

Track: Designing & Facilitating LearningTarget Audience: New PractitionerSpeaker(s): Sue Weller, Baxter Healthcare

You know that objectives are important but do you know how to write effective objectives? Do you know why using “understand, know, and learn” are poor choices? If you answered no, this session will help you “obtain a deeper appreciation” for objectives. (“obtaining a deeper appreciation” is also not a phrase you will ever again use in your course objectives!) Clear objectives are a key component of an effective course. Just as you wouldn’t start building a house without a blueprint, you must have clear, specific, measurable objectives as the plan for your course. You will have fun identifying “fuzzy” or unclear objectives and turn them into clear, specific, measurable objectives. You will also participate in a discussion of the role of the objective and how your objectives are critical when developing your course tests.


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W212Do’s and Don’ts of Doing Business and Training Worldwide


Track: Global Human Resource DevelopmentFormat: Global VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Fernando Sanchez-Arias, MEJORAR Research, Learning & Development Center

During this session, you will learn four factors you need to know and use when you deal with learning partners, business clients, suppliers, or strategic allies in countries and cultures different than yours. If you are a business executive closing a deal in another country or with foreigners in your own country, a trainer or a coach dealing with a culturally diverse audience, or a CLO setting an educational branch in a new international market, you will find useful and practical ideas you can immediately use to be successful in your challenges as a world explorer. The session is designed and conducted based on theory-in-practice and the speaker’s own experience in real business, coaching, and training interactions with business people, executives, educators, and business officials from more than 70 countries in Asia, Africa, Europe, and the Americas.

W214Emotional Intelligence - One Company’s Seven Year Journey

Room 401/402

Track: Human CapitalFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Alan Vanderburg, The Bama Companies

Ever wonder how Emotional Intelligence (EQ) is successfully deployed in an organization? In this interactive session, you will experience some of the simple techniques and tools one organization has used over the past 7 years to integrate EQ into their workforce. Instead of EQ being the “latest new thing”, experience how to connect it into your workplace culture. You may have read articles or research on why EQ is important. Now, come and experience how to fully integrate the concepts into your business strategies and training initiatives. You will discover how this organization incorporated the EQ initiatives into other areas of the business, such as hiring, plant safety, coaching, and individual development plans.

W215Coffeehouse Collaboration: Fostering Creativity and Innovation Through Teams


Track: Human CapitalFormat: Fresh Voices Target Audience: Director/ManagerSpeaker(s): Melissa Goodwin, Tamara Carrillo, Ashford University/Bridgepoint Education

For centuries, the coffeehouse environment has inspired a new level of creativity among individuals, teams, and groups.

10:30 – 11:45 A.M. (con’t)


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The most innovative companies have adopted the secrets of this setting for their organizations. . This session will cover the most progressive, practical, and research-based steps to help you unleash your own creativity inside your workplace. By taking an in-depth and interactive look at how culture, community, and calling connect to collaboration, you will leave with a new level of awareness into how to create the next great epiphany within your own industry and environment. This session will provide interactive opportunities for you to learn from other industry leaders in order to share ideas and strategies to take your organization and teams into the next era of innovation.

W216Are Your SMART Goals Smart Enough?

Room 205/207

Track: Human CapitalFormat: Fresh VoicesTarget Audience: Internal PractitionerSpeaker(s): Glenn Hughes, KLA-Tencor Corporation

The SMART goal framework is documented in more than 400 books, taught in countless workshops, and used by organizations around the world. It’s popular, but it doesn’t appear to be working. Half of American employees are unclear about what they are supposed to do at work, while 78% of employees are dissatisfied with the performance review process. In this hands-on session, you will see that most goals fail the SMART criteria. You will use the ‘SMARTometer’, a tool for measuring the effectiveness of goals, to analyze your own goals. Next, you will learn how to write SMART goals that create alignment between organizations and

employees. Additionally, you will receive new breakthrough tools to use in your work.

W217Launching L.E.A.D.E.R.S.

Room 505/506

Track: Leadership DevelopmentTarget Audience: DesignerSpeaker(s): Sue Duncan, Lutheran Senior Services

Lutheran Senior Services recognized that they needed a customized, individualized leadership program to serve 2500 employees at multiple locations. In depth assessments identified seven core competencies which were developed into four pathways with correlated behavioral expectations, subject matter experts as teachers, blended learning, tiered supervisory courses, a learning management system, individualized developmental action plans, and a succession program ensuring a pipeline of senior leaders within the organization, and all courses tied to core competencies. You will learn how decisions made and steps taken during this journey resulted in the program being intertwined in the organization’s strategic plan, talent management philosophies, and performance appraisal processes.


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W218Guiding Change - What is T & D’s Role?


Track: Human CapitalFormat: Global VoicesTarget Audience: Internal PractitionerSpeaker(s): Chris Edgelow, Sundance Consulting Inc.

Do training and development professionals have a role in helping their organization change? If so, what is required to best fulfill that role? Change requires high quality leadership throughout an organization. No department is better suited to help develop leadership than training and development. This engaging, interactive, and highly practical session will explore the role training and development should fulfill in helping their organization sustain increasingly complex, constant change. Using a systems-based, integrated approach to leading change the speaker will help you to determine what your training and development group is currently doing well and where it can improve its approach to guiding successful change in your organization.

W219Leader as Storyteller: The Importance of Stories to Lead People

Room 405/406

Track: Leadership DevelopmentFormat: Global VoicesTarget Audience: Director/ManagerSpeaker(s): Evrim Kuran, Dinamo Training & Consulting

Stories in leadership help create a shared vision, encourage new endeavors, build bridges among teams, and highlight the lessons learned. Stories have an accelerating effect on increasing people’s buy-in. Personal or corporate, stories have a strong message that what we believe is possible. Therefore, stories are great tools for leaders to help their people hear and remember the meaning of what they do and inspire them to act in line with this meaning. This session will help you learn to tell the right story at the right time, to enable wide participation through story telling and story sharing, hence increasing or creating the sense of belonging.

W220The Difference between SCORM LMS and Cloud Type LMS, Status and Future

Room 501/502

Track: Learning TechnologiesFormat: Global VoicesTarget Audience: Director/ManagerSpeaker(s): Jaebum Lee, Tomonari Hayashi, Netlearning,inc

In this session, the speakers will explain the difference between SCORM based LMS and Cloud based LMS. They will also talk about the cloud-based LMS spec, merit,

10:30 – 11:45 A.M. (con’t)


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market extension status, and future in Asia. Based on the point of view of many e-learning trainees, the speakers will explain how to use cloud-based LMS and how to switch from SCORM based LMS to cloud-based LMS for the user’s requirements. After the session, you will understand the usefulness of the new cloud-based e-learning which has many unique functions. You will also be able to understand how components within SCORM can be combined with other elements on cloud-based LMS.

W221Mobile Learning is SO 10 Minutes Ago! Mobile Performance is Now!

Room 503/504

Track: Learning TechnologiesTarget Audience: DesignerSpeaker(s): Renata Gorman, Richard Mesch, Performance Development Group

Mobile learning is on everybody’s to-do list. Like so many emerging technologies, we need to look past the gloss of the possible to the reality of the useful. When we deliver learning to a mobile device the same way we deliver it to a desktop computer, we miss the point of having a mobile device to begin with. People use their mobile devices to gain knowledge--and we need to leverage the methods our audience is already using. The goal of this session is to overcome the hype and misinformation surrounding mobile learning, and focus on how this technology can help the workforce become more effective. You will explore why most mobile learning is ineffective, and why mobile content needs to be rethought based on how people use mobile devices and to help them perform better.

W222Culture Change to Avoid Catastrophe: Lessons From the Oil Industry

Room 403/404

Track: Human CapitalFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Ann McGregor, Technip; Doug Upchurch, Insights Learning and Development

Sometimes ROI in learning and development is measured in dollars, but sometimes it’s about saving lives or preventing an environmental disaster. The speakers will discuss how to go beyond changing the behavior of employees and truly address the underlying and significant cultural factors that have a greater impact. Taking real life examples of implementing L&D practices when it matters most, the speakers will discuss the lessons that can be applied in every workplace. As well as receiving the results of the survey of 17,000 employees, the largest of its kind in the industry, you will receive practical tools and frameworks that can be used to influence the culture of your organization, whatever challenges you may face.


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W223Engaging Stakeholders Through Evaluation Tradeoff Decisions

Room 605/607

Track: Measurement, Evaluation, and ROIFormat: Fresh VoicesTarget Audience: Internal PractitionerSpeaker(s): Stephanie Fuentes, Inventivo Design, LLC

Evaluation is most successful when stakeholders play an active role in determining the focus of the effort. Costs often explode when changes are made to the evaluation strategy, like when a leadership change takes place in the middle of data collection, or when you decide to interview people instead of, or in addition to, a survey. By engaging stakeholders in frank discussions about an evaluation’s focus and by spending time discussing alternative tactics for data collection and their impact, you can avoid potential hazards in evaluation and generate actionable results. This hands-on session will give you practice making decisions about focus, data collection, and analysis that will help you better scope costs and plan for changes in evaluation activities before and as they occur, and keep your stakeholders engaged in the process.

W224Educating the Net Generation: Trends Taken from Recent Research


Track: TrendsFormat: Fresh VoicesTarget Audience: DesignerSpeaker(s): Frances Weber, IHG

The speaker, a doctoral student, will share recent research on trends for teaching the Net Generation. Find out what other research is out there and what the trends are within this key group. In this session, the speaker will discuss what commonalities exist among the various groups from Boomers to Net Gen. You will participate in a group discussion to identify challenges to instructional design for diverse groups and where to look to overcome those obstacles. With the speaker, you will discuss what the research says about how to design for the Net Generation. Learn what others are writing about without having to spend hours reading or conducting your own research. An approach to designing for multi-generational learning will be discussed and a tool shared.

W225 How to Effectively Design, Develop, and Deliver Technical Training

Room 601/603

Track: Designing & Facilitating LearningFormat: Fresh VoicesTarget Audience: DesignerSpeaker(s): Michelle Thompson, Poole & Associates


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SEC Solutions (Booth 714)

W31EXD The Challenger™ Sale - How to Develop Tomorrow’s High Performing Sales Reps

Room 112

Format: Exhibitor Session

Description: In the year’s preceding the release of the best selling “The Challenger Sale”, the Corporate Executive Board’s implementation arm had already begun developing Challenger™ sales teams. In this session, we will share the key elements to developing a high performing sales organization and how Sales and L&D can partner to transform your customers’ sales experience.

EDUCATION SESSIONS

W301PowerPoint® Design for Webinars

Four Seasons Ballroom

Track: Designing & Facilitating Learning Format: Back by Popular Demand Target Audience: DesignerSpeaker(s): Rebecca Pike Pluth, The Bob Pike Group


W302Be the CEO of Your Own Career


Track: Career DevelopmentFormat: Global VoicesTarget Audience: Internal PractitionerSpeaker(s): Jan Reuter, Service Canada College

Do you want to have a dynamic and resilient career no matter what the economy? Treat your career as if it were a business and see where it will take you. In this experiential session, you will walk through the steps that entrepreneurs use when establishing a business. You will move beyond looking at the next job to looking at the next opportunity and how that will build your career. You will look at your transferrable skills and competencies that will help you in any type of work in any economy. You will leave with tools to help you to start looking at yourself as the CEO of your own career.


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W303Brilliance by Design

Room 205/207

Track: Designing & Facilitating LearningTarget Audience: Internal PractitionerSpeaker(s): Victoria Halsey, Ken Blanchard Companies

The speaker will lay out a comprehensive instructional design model that engages and energizes learners. She will offer tips and techniques for developing a learner-centered mindset - focusing not on how smart learners are, but how they are smart. She will show how to create content that is clear, relevant, easily absorbed, and readily retained because it is tailored to each audience’s specific needs, abilities, and inclinations. She will share a six-step ENGAGE model that radically democratizes the teaching process and offer proven ideas, strategies, and practices that will enable you to energize learners at the beginning of any learning session; help them navigate the new; apply their learning to the real world; and extend their learning to action.

W304Globalizing Training: Consistent Global Performance through Regional Solutions


Track: Global Human Resource DevelopmentFormat: Global VoicesTarget Audience: Internal PractitionerSpeaker(s): Steve Sniderman, Amway Corporation; Valerie Brown, Innovative Learning Group, Inc.

Many training practitioners are familiar with the one-size-fits-all type of model for globalizing training. One decentralized global organization operating in more than 80 countries realized early that this approach would not work for training its global distributor network. You will learn about the challenges Amway faced and how they used a performance model to define the critical distributor behaviors, and how their globalization model puts the regional training functions in the driver’s seat for delivering the necessary distributor behaviors. You will see measurable business results that this approach has achieved to date, and you will have an opportunity to apply the model to a realistic situation. You will leave the session with templates of two key tools that the organization uses to effectively globalize training.

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W307Building a Brain-Based Organization


Track: Human CapitalFormat: Your Brain at Work SeriesTarget Audience: Director/ManagerSpeaker(s): David Rock, Steven Poelmans, The NeuroLeadership Institute

Organizations spend significant time and money trying to make staff more effective, using dashboards that provide minute-by-minute performance metrics, or designing open-plan offices to improve collaboration. But are those measures really helping staff be more effective, or are they a misplaced spending of dollars? In this session, explore key findings from the latest brain research on what drives productivity and engagement. The speaker will guide you in taking a fresh look at many of long-held traditions around organizing work, managing time, laying out physical space, and collaborating in teams.

W308Leading Together: Enhancing Collaboration in the Public Sector

Room 401/402

Track: GovernmentTarget Audience: DesignerSpeaker(s): Jonathan Morris, KU Public Management Center

The traditional notion of government as a direct service provider is gradually giving way to the notion of government as the convener of collaborative efforts within the public, private, and nonprofit sectors. This shift requires a retooling of skill sets and directly impacts public sector training and development initiatives. In this session, you will examine an innovative government

leadership program which links mission, vision, and values to the organizational scorecard to develop collaboration skills among all levels of supervisors. You will participate in a peer consultation collaboration exercise to identify leadership applications which serve to link classroom discussion to a specific post-training leadership challenge. You will learn how Level 3 and Level 4 evaluations were used to determine impact on behavior and results.

W309Designing Innovative Performance Based Sales Training using Mobile Devices

Room 702/704

Track: Sales EnablementTarget Audience: Sales Trainer/Coach/ConsultantSpeaker(s): Carl Wooten, Vertical Performance Partners; Heather Charest, Beacon Performance Group

This interactive session will cover three important principles and design models to help you design effective and performance based sales training using mobile devices like the iPad. The speakers will cover: analyzing and identifying critical job outcomes to be produced as a result of the training; analyzing the role of technology in a given job role/function; and designing training and evaluation systems using mobile devices with the PERFORM model. By designing training and deploying training using mobile technology based on the organization’s model of performance excellence, organizations can transform a typical workgroup into a highly engaged, interactive, and measurable performance machine –focused and continually evolving the model and measure of performance excellence.


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W310Ultimate Objection Handling

Room 708/710

Track: Sales EnablementTarget Audience: Sales Trainer/Coach/ConsultantSpeaker(s): Dan Seidman, Got Influence?

When an organization can clearly identify every objection they might encounter in advance, their sales team can be prepared to respond calmly and with confidence. The speaker will share a powerful strategy that helps selling organizations identify their top objections. Every company has five or six objections that form bottlenecks in sales conversations and prevent the salesperson from advancing the sale. The team then uses three distinct techniques that are used to create a dozen more responses to each objection. The variety of answers is key, as it helps each individual salesperson find his or her voice - and respond to resistance using language with which they are most comfortable. All these are then built into a script book which the company can use as a resource, post online, or use to speed up the learning curve for new hires.

W311Lessons From an Expedition to Everest – A Business Simulation

Room 601/603

Track: Human CapitalFormat: InnogizerTarget Audience: Director/ManagerSpeaker(s): Georgi Tsvetanov, Silega

You will participate in an interactive and practical business simulation that situates

you in a challenging and inspiring fast paced experience of climbing Mount Everest in order to win a prize offered by an eccentric millionaire. Competing teams will make decisions on how to work together, use individual strengths, which route and equipment to take, and what risks are acceptable. You will learn how to: inspire and mobilize people to achieve outstanding results in tough times; help people use all available resources in the best possible way; improve business planning and strategy; and capitalize and mobilize the power of team and intangible assets. These lessons can be applied to strategic planning, sales training, organizational change initiatives and leadership development programs.

W312Bon Appetite! A Recipe for Energizing Your Trainings

Room 605/607

Track: Designing & Facilitating LearningFormat: InnogizerTarget Audience: Facilitator/TrainerSpeaker(s): Laurie Kagan, Kagan Professional Development

Capture and keep the attention of your trainees, boost engagement, and energize your workshops with easy-to-learn, fun-to-use teaching strategies like Fan-n-Pick and Mix Music Meet! Music and movement enliven and energize. You will discover the power of these strategies to improve relationships and boost morale. Engage all learners in many ways, engaging each of the eight intelligences without changing what you teach. The remarkable thing about these simple instructional strategies is they take no time away from your content. Get ready to create dynamic presentations based on multiple intelligences, cooperative

1:15 – 2:45 P.M. (con’t)


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learning, and brain-based learning. Your participants will have more fun, learn more, and remember more of what you teach. Provide a mix of fun and memorable learning—with this recipe you become the trainer you always dreamed of becoming.

W313Project Management Principles Applied to Competency Program Development


Track: Human CapitalFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Bill McHenry, Jeff Speight, Newport News Shipbuilding

The number of organizations both public and private that have undertaken challenging competency model development and implementation efforts has exploded. These efforts typically begin with good intentions, but after considerable effort and expense, many fail to generate promised outcomes or even begin implementation. The speakers will share a case study exploring the application of the Project Management Body of Knowledge (PMBOK) in the Newport News Shipbuilding (NNS) competency program to generate a consistent, standardized, and integrated method for every phase of the competency program. They will share the tools, systems, processes, and supporting governance structure that can be applied in any enterprise, and will involve you in an interactive problem solving exercise to address complex employee gap closure questions.

W314Engaging and Retaining Learners in Today’s Challenging Economy


Track: Human CapitalFormat: Fresh VoicesTarget Audience: Internal PractitionerSpeaker(s): Deborah Covin-Wilson, Georgia State University; Nanci Appleman-Vassil, APLS Group

Do you wonder whether you have what it takes to recruit and retain the top performers in the workplace today? The current global lean and mean times have created an immediate need for creative and resourceful methods for engagement and retention of today’s top talent. In this session, you will learn the tips and techniques for engaging all generations of learners during turbulent economic times. You will leave the session with practical and tangible techniques for immediate and easy application back in the workplace. The speakers for this session combined represent a wealth of experience in training design and delivery with a focus on talent management and engagement.


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W315The Self-Aware Leader: A Proven Model for Reinventing Middle Managers


Track: Leadership Development Target Audience: Director/ManagerSpeaker(s): Daniel Gallagher, Comcast

Developing strong middle managers requires learners to make a very intentional shift toward leading themselves, their teams, and their organizations. This shift requires strong self-awareness and a commitment to reinvent. The speakers will share a proven model grounded in research and application. The data validates four specific pillars for self-aware leadership that drives individual effectiveness, grows team productivity, and upgrades business practices. Successfully practicing these pillars allows leaders to proactively manage their momentum by reinventing how they add value. This case study demonstrates how the four leadership pillars drive self-awareness and how to incorporate instructional design strategies that drive proficiency within the pillars. Additional data is presented to share the behaviors that substantiate each pillar.

W316Coaching Engaged Employees

Room 102/104

Track: Designing & Facilitating LearningFormat: Fresh VoicesTarget Audience: Facilitator/TrainerSpeaker(s): Peter Garber, PPG Industries, Inc

Effective leadership plays an important role in creating and maintaining a workplace culture based on employee engagement. In this session, you will be provided the tools needed to teach others to become more engaged leaders learning many of the essential skills necessary to create such a work environment. This session includes many interactive exercises focused on building leadership trust and respect.

W317Leadership Development Transformation - The Saudi Aramco Way: A Case Study

Room 108/110

Track: Leadership DevelopmentFormat: Global VoicesTarget Audience: Director/ManagerSpeaker(s): Kent Christensen, Saudi Aramco

What do you do when your senior management tells you that your leadership development program is no longer relevant? This session will provide insights into Saudi Aramco’s experience of transforming its leadership development efforts. The speaker will explain how the organization designed and developed an integrated model and approach for leadership development to reflect stakeholder expectations and raise the bar for best practices. You will discuss project rationale, the challenges

1:15 – 2:45 P.M. (con’t)


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the transformation team faced, the lessons learned, and the outcome of this transformation after the first year.

W318Quickly Personalize Projects with Custom, Inexpensive Avatar Animation

Room 201/203

Track: Learning TechnologiesFormat: Fresh VoicesTarget Audience: DesignerSpeaker(s): Allen Partridge, Indiana University of Pennsylvania

The speaker will demonstrate how to use free animation tools to rapidly create, record, and integrate animated avatars and personal learning agents into your e-learning projects. Learn to expand both the interactivity and the level of engagement you achieve by creating engaging interactive conversations with realistic animated characters, with minimal investments of time and money. You will experience conversational learning first hand as you identify the rationale behind this exciting approach and actively participate in the process of translating these practices to computer based e-learning. You will learn when and why to use avatar animation in e-learning projects. Step-by-step take home guides will be provided along with online videos and other resources to aid you in completing your own avatar personalization projects on the job.

W319Leading Global Change: Making Cutting Edge Research Work for You

Room 403/404

Track: Human CapitalTarget Audience: Executive/Decision MakerSpeaker(s): Lawrence Polsky, PeopleNRG, Inc.

In this session, you will explore the best practices for leading any new organizational initiative, including learning initiatives. During this session, the speaker will share findings from a recent study of 907 professionals from 51 countries, with about 16 factors which impact change implementation. This session will help you infuse cutting edge change strategies into your approach and uncover practical tools that take your organization to the next level. You will do this by exploring the reality of the challenges that all learning executives face, and will discuss how to overcome them.


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W320There’s an iPad App for That

Room 405/406

Track: Learning TechnologiesFormat: Fresh VoicesTarget Audience: Executive/Decision MakerSpeaker(s): Aubrae Lutz, Via Training, A GP Company; Bruce Margetich, Via Training, A GP Company

This session will explore the new learning dimension brought about by designing and developing iPad apps for the training space. While traditional e-learning that occurs on PCs or laptops reaches many in the convenience of their homes or places of work, these experiences still occur out of context of the moment learners needs performance support. Mobile devices give organizations the opportunity to continue training and support throughout performance because users know “there’s an app for that”. You will understand why the iPad is figuring so largely in the learning and development space, the key features that support its use in a training and learning capacity, how to develop a mobile app strategy, and some in-depth case studies and demos to illustrate the effectiveness of training and learning apps. Bring your mobile device/laptop to participate in an online mobile learning survey.

W321Making the Most of Moodle!

Room 501/502

Track: Learning TechnologiesFormat: Fresh VoicesTarget Audience: University Faculty/Deans/Education LeadersSpeaker(s): Michelle Moore, Remote-Learner

How is your learning management system used? Do you have a great collection of resources and information that no one can find? With Moodle you can create courses that are engaging, visually appealing, and easy to navigate and that adapt to the needs of your learners; and that allow learners to contribute, collaborate, and communicate. You will learn how to take advantage of all that Moodle has to offer. The speaker will discuss common course development issues and how to resolve them. She will explore best practices in Moodle course design as well as some of Moodle’s more powerful, though less often used features. Bring your laptop to follow along in a Moodle course filled with sample activities and resources. No laptop? No worries. You will have access to the sample course after the session as well.

W322Managing Change: Designing and Implementing a Multi-Dimensional Change Program


Track: Human CapitalTarget Audience: Speaker(s): Banu Cengiz, Finansbank; Arif Gurdenli, Management Centre Turkiye

You will learn key strategies to apply an effective top-down “Transformational Change Program” in five dimensions:

1:15 – 2:45 P.M. (con’t)


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1) How to get top management and multi stakeholders involved in change as role-model leaders; 2) How to develop change management skills at the management level; 3) How to deploy change initiatives within the organization through change champions; 4) How to support employees to align company culture, operations and communications with its new vision, mission and values; and 5) How to develop the communication strategy during the entire program? The story of this real life case started with the appointment of a new CEO, a new company vision, mission, values and value proposition involving 12.500 employees. You will hear how challenges were met, the solution design as well as the implementation process.

W323Analyze This! Validating Scenario Based Assessments

Room 503/504

Track: Measurement, Evaluation, and ROIFormat: Fresh VoicesTarget Audience: Facilitator/TrainerSpeaker(s): Karen Peters, General Physics Corporation; Kirsten Hoyt, GP Strategies Inc.

Assessments are created and used in various ways in the learning industry, some of them are to assess knowledge, some are for certification, and others are more performance based. If you consider Bloom’s Taxonomy, the higher up the taxonomy, the harder it is to create assessments that can pass both reliability and validity standards. Join the speaker in this session to see a sample model for working with SMEs and stakeholders to design, develop, and assess scenario-based assessments designed at the Application/Analysis/Synthesis level of Blooms Taxonomy.

W324TrendSurfing: Catching the Waves of the Future

Room 505/506

Track: TrendsFormat: Fresh VoicesTarget Audience: Director/ManagerSpeaker(s): Lee Cowherd, Cowherd Consulting

No one knows exactly what’s going to happen in the years ahead. And the farther out you look, the less certain things become. But like a surfer scanning the horizon watching for the next big wave, learning professionals need to be able to read the currents - those patterns and movements, products, and events that may be harbingers of what’s coming in the future. In this session, you will examine those trends – national and global, obvious and emerging – that are shaping our future. Based on information from a variety of expert sources, you will analyze key trend waves in several currents – technology, demographics, culture, and the workplace – and learn an approach for assessing the impact these waves may have.


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93:15 – 4:15 P.M.

GENERAL SESSIONWells Fargo Theatre

WELCOmEGail Hansen

2012 Chair, Program Advisory Committee

WHAT SUCCESSFUL PEOPLE DO DIFFERENTLY

Heidi Grant Halvorson

Associate Director, Motivation Science Center

Columbia University Business School

We all have goals we fail to reach, but as Dr. Heidi Grant Halvorson has found, most of us have no idea why we fail to reach them. In her keynote, based on Nine Things Successful People Do Differently, HBR’s all-time most popular post, Heidi takes us on a step-by-step journey to successfully reach any goal. She’ll share simple strategies, based on scientific research and proven effective, for how to maximize commitment, resist distraction, make effective plans, seize opportunities to act, and persist in the face of setbacks or challenges. She will explain why our intuitions about success and failure are often wrong, and show you how you—and your organization—can master the art (and science) of execution.

Dr. Grant Halvorson is a rising star in the field of motivational science. She is an Expert Blogger for Fast Company, The Huffington Post, and Psychology Today, as well as a regular contributor to the BBC World Service’s Business Daily, the Harvard Business Review, and SmartBrief’s SmartBlog on Leadership.

In addition to her work as author and co-editor of the highly-regarded academic book The Psychology of Goals (Guilford, 2009), she has authored papers in her field’s most prestigious journals, including the Journal of Personality and Social Psychology, Journal of Experimental Social Psychology, Personality and Social Psychology Bulletin, European Journal of Social Psychology, and Judgment and Decision Making. She has received numerous grants from the National Science Foundation for her research on goals and achievement.

Dr. Grant Halvorson is a member of the American Psychological Association, the Association for Psychological Science, and the Society for Personality and Social Psychology, and was recently elected to the highly selective Society for Experimental Social Psychology. She received her PhD in social psychology from Columbia University.

Her new book is Succeed: How We Can All Reach Our Goals and her Harvard Business Review eSingle, Nine Things Successful People Do Differently is available as an e-book.

Dr. Grant Halvorson will be signing her book at the ASTD Store immediately following her presentation.



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SPEAKER LISTING

AAllen, Michael ................................... M202, TU201Alzaid, Huda ...................................................M122Ames, Kevin ...............................................T23EXDAnnulis, Heather ............................................M324Appleman-Vassil, Nanci .................................W314Arets, Jos .......................................................M118Arneson, Justin ..............................................M211Azulay, Halelly .............................................. TU320

BBabrich, Ed ................................................... SU318Bailey, Sebastian .......................................... TU114Baker, Bill .................................................... TU118Banegas, Silvia ............................................. TU210Banerjee, Sujaya ............................................M317Bannenberg, Dirk ......................................... TU311Barbazette, Jean .......................................... TU123Barber, Kenneth ............................................M300Bargman, Melissa ..........................................W204Barnes, B. Kim ...............................................M319Batchelder, Leanne ..................................... SU222Baxter, Holly ..................................................W208Beamish, Gerry ............................................ SU325Benaim, Brenda ........................................... TU121Benson, Jennifer .......................................M12EXDBenton, Caroline .......................................... SU314Berk, Jeffrey...................................................M223Bertolino, Maria Cristina ............................. SU225Biech, Elaine ..................................... SU202, M201Blackwell, Sonnjea ........................................M312Blair, Judith ........................................ Workshop 7Blanchard, Ken ................................. M101, TU102Blanchard, Scott ............................... M306, TU306Blank, Pete ................................................... SU208Blom, Jeneane ...............................................M112Bloom, Eric .................................................. SU221Bloomfield, Sarah ..........................................M100Bock, Halley ..............................................M21EXDBodell, Lisa ....................................................M119Booher, Dianna ............................................ SU319Boudreau, John ............................................ SU300Boyle, Rebecca ...............................................M207Bozarth, Jane ............................................... TU323Brennan, Dennis .......................................... TU221Brown, Jimmy ............................................T11GOVBrown, Marshall ................................. M212, T1CCBrown, Valerie ................................................W304Bruce, Anne ................................................. SU320Brunclik, Christopher ....................................M208Bu-Rahmah, Mohammad ..............................M318Burke, CPLP, SPHR, Michelle ..................... TU211Burns, Janice .............................................T12EXD

Byham, Tacy ...................................................M225Byham, William ..................... SU101, M201, TU203

CCalmeyne, Hannelore ....................................M227Carillo, Tamara ..........................................T14EXDCarliner, Saul ............................................... TU113Carnes, Barbara ..............................SU123, TU224Carrera, Filipe ................................................M314Carrillo, Tamara .............................................W215Castro, Alfredo .................................. SU102, M219Cengiz, Banu ..................................................W322Chapman, Malcom ....................................... TU308Charest, Heather............................................W309Chavalitcheewingul, Aree ............................ TU219Chilcote, Maria ............................................. TU123Cho, Jung-Ah ............................................... SU121Christensen, Kent ..........................................W317Christopher, Darlene ................................... SU120Claghorn, Patricia ........................................ TU107Clark, Ruth ..............................Workshop 3, SU103Clay, Cynthia ..................................................M221Clow, Julie ......................................................M117Coble, Juanita .............................................. TU311Coln, Jill ....................................................... TU112Cope, Kevin ....................................... M204, TU104Coray, Kevin ................................................. SU118Cornell-Powers, Cheryl .................................M325Corr, Charlie ..............................................T34EXDCovin Wilson, Deborah .....................................W31Cowherd, Lee .................................................W324Cushing, Paula ............................................. TU109

DDagang, Sheryl ...............................................M217Daniel, Sally ..............................................M11EXDDardis, Greg ................................................. TU120Davis, Sam .................................................T31GOVde Anda, Javier............................................. TU318De Back, Alan .....................................M212, W1CCde la Vega, Ignacio ....................................... SU213Deck, Michele ...................................... Workshop 6Dempsey, Angelique .................................... TU324Denton Holwegner, Tara .............................. SU212Derven, Marjorie ............................................W115DeTuncq, Toni ............................................... SU323Diaz Ortiz, Claire .......................................... SU100Doak, Don ..................................................M22EXDDocalovich, Bill ............................................ TU107Donovan, Paul .............................................. SU111Dorado, Ginnie ............................................. TU318Dowling, Holly ................................... Workshop 12Downing, Marcia ............................................W101


SPEAKER LISTING

Driesen, Ger ................................................. TU213Dromi, Itai ......................................................M320Dublin, Lance .................................... SU303, M304Duncan, Sue ...................................................W217

EEdgelow, Chris ...............................................W218Edinger, Scott ................................... M103, TU202Edmundson, Andrea .................................... SU315Edwards, Lisa ..........................M104, M324, TU126Edwards, Sandra ............................................M322Eidson, Carl ...............................................M14EXDEikenberry, Kevin ......................................... SU102Elkeles, Tamar ............................................. TU300Emelo, Randy ............................................... TU221Emerick, Jim .............................................M23EXDEnes, Marta .................................................. TU116Engel, James ............................................... TU219Engelke, Teri ..................................................W207Ernest, Peter ..................................................M222

FFein, Melissa ................................................ SU223Feldstein, Marilyn .........................................M1CCFelsburg, Frank ............................................ TU115Ferraro, C. Michael ............... SU206, M313, TU107Fine, Alan ..................................................M32EXDFischer, Stephanie .........................................W107Fluker, Jaime ............................................... SU215Folkman, Joe................................................ TU122Ford, Donald ................................................. SU108Fore, Susan .................................................. SU224Forney, Cathleen ............................................M104Forum, ASTD .............. M106, M206, TU106, TU206Frampton, Peter .................................. Workshop 2Frieman, Steve ............................................. SU217Fuentes, Stephanie ........................................W223Furumoto, Akira ........................................... TU319

GGallagher, Daniel ...........................................W315Ganci, Joseph ............................................... SU220Garber, Peter .................................................W316Garg, Ashish ................................................. SU220Gauthier, Lynn .............................................. TU212Gibbons, John ................................................M107Gili, Magdalena ............................................ TU223Gitomer, Jeffrey .............................................W209Gjefle, Alison ................................................ TU208

Glickman, Jodi ............................................. SU309Gobran, Michael ........................................M34EXD

Gogets, Cindy .................................................M123Goodman, Neal ..............................................M226Goodwin, Melissa ............................ T14EXD, W215Graceffa, Jamie ............................................ TU212Green, Holly ................................................. SU317Gronstedt, Anders ............................. M105, TU204Grubich, Michael ............................................M112Gulliver, Rachael .......................................... SU219Gurdenli, Arif ..................................................W322

HHa, Soomi ..................................................... TU227Hagemann, Bonnie ........................................W104Hainlen, Linda .............................................. SU204Hajee, Tahani Hassan ....................................M122Halsey, Victoria ..............................................W303Hamilton, Rhonda ........................................ SU310Haneberg, Lisa .................................SU102, TU218Hansen, Jim ........................................ Workshop 6Hansen, Terry ............................................... TU107Harari, Hilik ...............................................W13EXDHart, Karen................................................... SU316Hawkins, Mike .............................................. TU321Hayashi, Tomonari .........................................W220Heijnen, Vivian................................................M118Held, Darren...................................................M312Heldt, Philipp ............................................... TU210Herring, Sam ................................................ TU124Herrmann-Nehdi, Ann ................................. TU325Hickey, Nancy .................................................M115Hiller, Jeff .................................................... SU114Hoang, Viet .....................................................M312Hobba, Liz ......................................................M325Hofmann, Jennifer ............................ M303, TU303Holloway, Mason ........................... SU214, T11GOVHolt, Katherine ............................................. SU112Hoyt, Kirsten ..................................................W323Huggett, Cindy ............................................. SU322Hughes, Glenn ................................................W216Hughes, Thomas .......................................... SU108Hutchens, David .............................................M311Hwang, Sun-ok ..............................................M213Hyter, Michael .............................................. SU210

IIngerick, Mike ................................................M108Ippel, Suzzanne ............................................ TU112Iseri, Nazli .................................................... TU220

JJack, Michael ............................................... SU315Jackson, Lisa .................................... Workshop 11Jacobs, Jeff .................................................. TU112Jacobs, Ronald ...............................................M318

D (con’t)


SPEAKER LISTING

Jamieson, David ........................................... SU109Jass, Barry .....................................................M209Jeavons, Sheri ................................................M123Jefferson, Andrew ...................M205, TU205, W205Jeong, Hee-Jeong ..........................................M116Jimenez, Ray ................................................ SU313Johnson, Darron ............................................W113Johnson, Toni ............................................... SU205Jones, Jared ...............................................T24EXDJones, Mark David ............................ Workshop 10

KKagan, Laurie .................................................W312Kantorski, Delvia .......................................... TU116Kaplan, Lynne .............................................. SU215Kasper, Denise ...............................................M321Kaye, Beverly...........................M102, M201, TU103Kim, Sun-Young ........................................... SU121Kinds, Egbert ............................................... SU318Kino, Yasunobu ............................................. SU314Kirkpatrick, James ........................... SU105, M308Kirkpatrick, Wendy.........................................W116Kirsch, Billy ....................................................M311Kmiec, John ........................................M104, M324Knight, Jim .................................................T21EXDKober, J Jeff ...................................... Workshop 10Krebs, Tami .................................................. TU211Krichko, Marilyn ........................................... T2EXEKupetz, Allen ................................................ TU207Kuran, Evrim ..................................................W219

LLabin, Jennifer ...............................................M214LaBorie, Kassy ...............................................W117LaCombe, David .................................. Workshop 5Lambert, Brian ............................................. TU310Lara Fernandez, Rodrigo .................. M324, TU223Lasse, Cheryl .................................................M309Lauber, Rob.................................................. TU300LaVanway, Robert ..........................................M308Leddin, Patrick ............................................. SU308Lee, Chan .......................................... M213, TU217Lee, Hyunkyung .............................................W114Lee, Jaebum ..................................................W220Leigh, Justine .................................................M113Leimbach, Michael .........................................W103Lewis, Martyn .................................................M210Lieberman, Matt .......................................... TU307Liff, Stewart................................................T31GOVLoehr, Jim ......................................... TU101, W201Lopes, Ana Rita ............................................ SU225Love, Sardek ................................................ TU313Lucas, Robert (Bob) .......................................M111Lutz, Aubrae ...................................................W320

MMaciag, David .................................................M121Mankin, Dennis ............................................ TU108Maresh, Nancy .................................... Workshop 7Margetich, Bruce ...........................................W320Martini, Perry ............................................M23EXDMashihi, Sandra ........................................... SU115Mattone, John ................................................W104Maver Ihsanullah, Jill .................................. TU324McAdams, Kimberly ..................................... TU119McComas, Terry ........................................... TU209McEvoy, Larry.............................................T22EXDMcGregor, Ann ...............................................W222McHenry, Bill .................................................W313McKee, Sissy ..................................................M120McLagan, Patricia ..........................................M203McLinden, Daniel ...........................................M124McNevin, Mary ............................................. SU321McPherson, Misha ....................................... TU110Meeds, Samantha ..........................................W105Mesch, Richard ..............................................W221Meshanko, Paul .........................................T21EXDMesser, Emily ................................................M121Millbower, Lenn .............................................M216Miller, Scott ...............................................M31EXDMiller, Suzanne ..............................................M316Mills, Betty ................................................W12EXDMondore, Scott ............................................. SU106Montanez, Stephanie ................................... SU320Moon, Seung Hyun ....................................... SU113Moore, Michelle .............................................W321Mormen, Simon ........................................M24EXDMorris, Jonathan ............................................W308Mullis, Darrell ............................................. M2EXEMurdock, Patty ............................................. TU315Muszynski, Gary ........................................... SU311Myers, Mary....................................................W102Myette, CPLP, Mark ..................................... TU309

NNagai, Hirohisa ............................................ SU314Nagari, Paolo ............................................... TU317Naughton, Jennifer ........................... M211, TU211Nguyen, Frank .............................................. SU201Nichols, Jeni ..................................................W107Nierenberg, Andrea .......................................M315Norris, Elizabeth ............................................W203Nowack, Kenneth ......................................... SU115


SPEAKER LISTING

OOakes, Kevin .......................... SU107, M107, TU300Ogiso, Etsuko ............................................... TU319Ohai, Tim ........................................................M310O’Neill-Blackwell, Jeanine .......................... TU226Orey, Maureen .............................................. TU314

PPacione, Chris ................................................M225Pangarkar, Ajay.......................Workshop 1, TU322Papay, Michael ...............................................M317Park, Se Hoon .............................................. SU113Park, Yeonjeong ........................................... TU217Partridge, Allen ..............................................W318Patterson, Tracy .............................................M120Patteson, Barbara ........................................ TU108Payne, Jessica ................................................M307Pearson, Robert .............................................W102Peng, Helen ....................................................M322Perez, Irene ....................................................M108Perlis, Lee .................................................M13EXDPeters, Karen .................................................W323Petrik, John ...............................................W11EXDPetrovskaya, Irina ........................................ SU314Phillips, Jack ....Workshop 9, SU301, M104, TU302Phillips, Ken ................................................. SU124Phillips, Patti ......................... M324, SU304, TU304Pigusch, Katrina .......................................... TU315Pike, Bob ........................................... M302, TU301Pike Pluth, Rebecca .......................... TU305, W301Place, Jeff ......................................................M209Plass, Matt ................................................M12EXDPleggenkuhle, Sharon ........................ Workshop 4Poelmans, Steven ..........................................W307Pollock, Roy ............................M205, TU205, W205Polsky, Lawrence ...........................................W319Pontefract, Dan ..............................................M200Prager, Howard ............................................ SU207Prevou, Mike ..................................................W208Price, Kella ................................................... TU222Pruis, Evert ....................................................M220

QQuinn, Laura ..............................................T22EXD

RReese, Sam ....................................................W110Reid, Paul ..................................................... SU321Reuter, Jan .....................................................W302Reyher, Trey ...................................................M323Richards, Crystal............................................W203Rider, Gregory ................................................M315Ridings, Sharon ..............................................M308

Robinson, Jeff ................................................W112Rock, David ............................ SU307, M104, W307Rogers, Stuart ................................................M309Rollinson, Jane ............................................ T2EXERops, Mickie ................................................. SU205Rosenberg, Marc ..............................SU104, SU203Ross, Dori ..................................................... TU218Rossett, Allison ............................. SU201, T34EXDRoth, Lori ..................................................... TU211Rothwell, William .............................. M211, TU216Russell, Lou ................................................. SU226Ryan, Kathleen ............................................. SU118

SSanchez-Arias, Fernando ...................M227, W212Sanders, Ethan...............................................W206Santille, Alexandre .........................................M317Saturnino, Joe ................................................W106Schaible, Joshua ............................................M208Schenning, Janneke .......................................M227Schick, Michelle ........................................... SU209Schmidt, Gerry .................................. Workshop 11Schmidt, Lynn .............................................. SU323Schwartz, Anne ............................................ TU300Schwefel, Scott ..........................................T33EXDScott, Bev .......................................................M319Scullard, Mark ...............................................M218Seeger, Kimberly ......................................... SU110Seidman, Dan .................................................W310Seki, Kyoko ................................................... SU112Senelt, Deniz ................................................ TU316Shannon, Lisa ...........................................W22EXDShea, William ............................................... SU207Shrader, Jeffrey ........................................... TU108Shurte, Kathy ............................................... SU205Sibbet, David ................................................ SU116Simon, Mark ................................................. SU122Siu, Albert ......................................................M322Slaughter, Mary ........................................... TU300Smith, David ...................................... M303, TU303Smith, Rita .....................................................M316Smith, Roland ................................................M201Smith Jr., Jim .................................... SU305, M305Snapp, Katie ...................................................W111Sniderman, Steve ...........................................W304Song, Mike ...................................................W1EXESpeight, Jeff ...................................................W313Stallard, Michael ..............................SU102, SU216Stein, Dave .....................................................M109Stein, Juanita .................................................M108Stein, CPLP, SPHR, Kenneth ....................... SU119Steinhilber, Karen ..........................................M104Sterling, Debbie .................................. Workshop 5Stevenson, Doug ............................... TU105, W202


SPEAKER LISTING

Stoeller, Karen ...............................................M325Stone, Ron .................................................... SU324Straining, Larry ............................................ SU312Sullivan, Jeannie ............................................W109Sullivan, John ............................................... TU100Swift, Roy ..................................................... SU108Swisher, Vicki ............................................... SU218

TTagliati, Tracy ............... Workshop 8, SU302, M301Talerngsri, Arinya ......................................... TU219Tate, Carson ...................................................W109Taylor, Stephanie ...........................................W203Taylor-Nelms, Lee .........................................M323Terry, Robert ..................................................M317Terwelp, Wendy ..............................................T2CCThiagarajan, Sivasailam..................... Workshop 8, .......................................................... SU302, M301,Thompson, Annette ...................................... TU111Thompson, Michelle.......................... TU214, W225Tiger, Diane .................................................. SU316Toister, Jeff .................................................. TU211Trautman, Steve .............................................M126Travis, Karen .............................................M11EXDTreasurer, Bill .............................................. SU117Tsubaki, Hiroe .............................................. SU314Tsvetanov, Georgi ...........................................W311Tunstall, Chris ................................................W107Turregano, Clemson .................................M21GOV

UUpchurch, Doug .............................................W222Usack, Nikolai ............................................T32EXD

VValencia, Pamela ........................................T31EXDVance, David ................................................. TU225Vanderburg, Alan ...........................................W214Vanderloo, Dawn ............................................W105Varela, Lory-Ann ............................................W207Vazzana, Michelle ......................................... TU209Vermeulen, André ........................................ TU312Vernon, Alexia .............................................. TU125VeVerka, Robert .............................................M110Vikari, Valine ................................................ TU208Vinder, Eran ...................................................M320

WWabiszewski, Jodi ........................................ TU317Wakefield, Sarah .......................................... TU315Waldenberger, Franz ................................... SU314Way, Cynthia ...................................................M108Wayland, Mark ...............................................W210

Waymon, Lynne ............................................ SU306Weber, Anjali ................................................ SU205Weaver, Pete ....................................SU101, TU203Weber, Emma ................................................M317Weber, Frances ..............................................W224Wee, David .................................................... TU215Weller, Sue ........................................ TU117, W211Westbrook, Marie ...........................................M308Wheeler, Joe ................................................ TU120White, Sandra ............................................... SU119Wilen-Daugenti, Tracey.............................W21EXDWiley, Jack ................................................... SU219Wilhelm, Emma .............................................M218Wilkinson, Michael .........................................M114Williams, Cari .................................................W204Williams, Holly ...............................................M321Willyerd, Karie ................................................M125Wilson, Denise ..........................................W13EXDWindmiller-Wood, Aimee ...........................T11EXDWingron, Sharon .......................................... SU211Winterstein, Thomas .................................W14EXDWooten, Carl ..................................................W309

XXu, James ..................................................M11GOV

YYoon, Namhyung ............................................M215

ZZenger, John H. “Jack” ...........M103, M201, TU202


SESSION INDEX

ASTD FORum SERIES

Session Number Date Session Title

M106 Monday, May 7 Leverage Points for Targeting the Desired Results: The Initial Conversation

M206 Monday, May 7 Leverage Points for Targeting the Desired Results: Heuristics for Learning

TU106 Tuesday, May 8 Leverage Points for Targeting the Desired Results: Using a Heuristic Review Process

TU206 Tuesday, May 8 Leverage Points for Targeting the Desired Results: Are you ready for Agile Learning Design?

CAREER BuILDERS


M211 Monday, May 7 Become a Learning and Development Rock Star: ASTD’s Latest Research

M212 Monday, May 7 Ignite Your Job Search…Get Started Now

M314 Monday, May 7 The Art of Networking – Being a Global Professional in a Global World

INNOGIzER


SU311 Sunday, May 6 Orchestrating Collaboration, Leadership and Innovation through Music

SU312 Sunday, May 6 Learning Innovation with Today's Tech Tools

M311 Monday, May 7 Making Meaning: Story, Music, and Co-Creation in Learning

M312 Monday, May 7 Got Creativity?

TU311 Tuesday, May 8 Playing with Reality: Don’t Rule Out Role Play

TU312 Tuesday, May 8 Brain Fitness

W311 Wednesday, May 9 Lessons From an Expedition to Everest – a Business Simulation

W312 Wednesday, May 9 Bon Appetite! A Recipe for Energizing Your Training


SESSION INDEX

BACK By POPuLAR DEmAND


SU104 Sunday, May 6 Building E-Learning that People Will Want to Use

SU105 Sunday, May 6 ROE Part 1: The Ultimate Demonstration of Training Value

SU202 Sunday, May 6 Building a Successful Leadership Development Program: A Collaborative Experience

SU203 Sunday, May 6 Building E-Learning that People Will Want to Use

SU303 Sunday, May 6 The New Blended Learning Model in Action: Lessons from Leaders

SU304 Sunday, May 6 ROI Basics

SU305 Sunday, May 6 Four Winning Ways to Re-energize YOUR Brand

M105 Monday, May 7 The Five Superpowers of Learning for the Digital Age

M204 Monday, May 7 See The Big Picture. Business acumen to build your credibility, career & company

M303 Monday, May 7 Designing and Facilitating Within the Multicultural Virtual Classroom

M304 Monday, May 7 The New Blended Learning Model in Action: Lessons from Leaders

M305 Monday, May 7 Four Winning Ways to Re-energize YOUR Brand

M306 Monday, May 7 The Leader's Role in Creating an Engaging Work Environment

TU104 Tuesday, May 8 See The Big Picture. Business acumen to build your credibility, career & company

TU105 Tuesday, May 8 Enhance Your Webinars with Storytelling

TU204 Tuesday, May 8 The Five Superpowers of Learning for the Digital Age

TU303 Tuesday, May 8 Designing and Facilitating Within the Multicultural Virtual Classroom

TU304 Tuesday, May 8 ROI Basics

TU305 Tuesday, May 8 PowerPoint® Design for Webinars

TU306 Tuesday, May 8 The Leader's Role in Creating an Engaging Work Environment

TU325 Tuesday, May 8 Outthink, Outpace, Outperform: Developing Agile Thinkers to Lead the Way

W116 Wednesday, May 9 ROE Part 2: Implementing the New World Kirkpatrick Four Levels

W202 Wednesday, May 9 Enhance Your Webinars with Storytelling

W301 Wednesday, May 9 PowerPoint® Design for Webinars


SESSION INDEX

CONSuLTANTS SERIES


SU209 Sunday, May 6 A Free Agent’s Life: Is it for You?

M313 Monday, May 7 Top 10 Tips for Marketing Yourself and Your Business!

W101 Wednesday, May 9 Portfolio, What Does Yours Say About You?

LEADERS OF ThE PROFESSION


SU101 Sunday, May 6 Lost Secrets of Effective Leadership Training

SU103 Sunday, May 6 Evidence-based Training: Beyond Learning Fads and Fables

SU201 Sunday, May 6 The Yin and The Yang of Informal and Formal Learning

SU301 Sunday, May 6 ROI In Action

SU302 Sunday, May 6 Brand New Jolts: Activities That Will Wake Up and Engage Your Participants

M101 Monday, May 7 Great Leaders GROW

M102 Monday, May 7 May I See Your Whine List? How Managers Support Development

M103 Monday, May 7 7 Reasons Why Strengths-Based Leadership Development Just Works Better

M202 Monday, May 7 Leaving the ADDIE Model Behind

M203 Monday, May 7 The Leadership Inferno: Facing the Shadow Side of Power

M301 Monday, May 7 Brand New Jolts: Activities That Will Wake Up and Engage Your Participants

M302 Monday, May 7 Props, Magic, & Obj Lessons - 11 Ways to involve Participants & Anchor Learning

TU101 Tuesday, May 8 The Achievement Addiction: a New Corporate Epidemic

TU102 Tuesday, May 8 Great Leaders GROW

TU103 Tuesday, May 8 May I See Your Whine List? How Managers Support Development

TU201 Tuesday, May 8 Leaving the ADDIE Model Behind

TU202 Tuesday, May 8 7 Reasons Why Strengths-Based Leadership Development Just Works Better

TU203 Tuesday, May 8 Lost Secrets of Effective Leadership Training

TU301 Tuesday, May 8 Props, Magic, & Obj Lessons - 11 Ways to involve Participants & Anchor Learning

TU302 Tuesday, May 8 ROI In Action

W201 Wednesday, May 9 The Achievement Addiction: a New Corporate Epidemic


SESSION INDEX

LEARNING TRANSFER SERIES


M205 Monday, May 7 Learning Transfer Guaranteed: Creating the New Finish Line of Learning

TU205 Tuesday, May 8 Learning Transfer Guaranteed: Designing and Delivering Learning Programs for Application

W205 Wednesday, May 9 Learning Transfer Guaranteed: Driving Learning Transfer and Deploying Performance Support

VOICES OF INNOVATION


SU100 Sunday, May 6 Twitter for Good: Using Twitter to Make a Difference with Your Business, Organization, or Brand

SU300 Sunday, May 6 Transformative HR: Creating Evidence-Based Change

M100 Monday, May 7 Focus on the Learner and All Else Will Follow

M200 Monday, May 7 Lead Yer Ship through an Open & Connected Leadership Model

TU100 Tuesday, May 8 Latest Trends in Integrated Talent Management

yOuR BRAIN AT WORK SERIES


SU307 Sunday, May 6 The Neuroscience of Leadership: Understanding the Brain to Create Better Leaders

M307 Monday, May 7 Raise Your Insight Quotient

TU307 Tuesday, May 8 Sustaining Peak Mental Performance as a Change Agent

W307 Wednesday, May 9 Building a Brain-Based Organization


CPLP™ RECERTIFICATION WORKShEET

Professional development is required for CPLPs to remain current in the field and to enhance their continued competence. To fulfill this requirement, CPLPs must accumulate 60 CPLP recertification points during each three year recertification period in order to maintain their CPLP designation. CPLP recertification points are earned in 6 approved categories. For a listing of categories, policy and process details, and examples of eligible activities, please visit the CPLP Website at http://www.astd.org/content/ASTDcertification/clubcplp/CPLP+Recertification.htm.

Attention Speakers and Conference Attendees! Conference activities in the following CPLP approved recertification categories qualify for CPLP recertification points. Use this form to record those events.

Continuing Education – Maximum 30 Points Per Three-Year Cycle

One point is awarded for each physical hour of continuing education. Points must be earned for Continuing Education outside one’s current role/job or involve a new experience or new content. Points are accrued on an hourly basis for all educational time in WLP-related continuing education events. Educational activities must directly contribute to the CPLP’s understanding of the WLP profession. Recertification points are not awarded for time spent in non-educational time such as breaks, networking, registration, preparation, assignments, and so forth. For example, attending an eligible 75 minute course (with 60 minutes of instruction) earns 1 point. A maximum of 15 points during each three year cycle can be earned for attending undergraduate or graduate courses.

Examples of eligible activities:

• Attending commercially available educational courses or workshops

• Attending WLP industry-related educational sessions at National conferences such as ASTD or SHRM conferences

Course/Session Date Eligible Course/ Session hours

CPLP® Recertification Points


CPLP™ RECERTIFICATION WORKShEET

Speaking & Instructing – Maximum 20 Points Per Three-Year Cycle

CPLP recertification points are awarded per hour. Points are earned for speaking or instructing on a WLP-related subject outside one’s current role/job or involve a new experience or new content. Points can also be earned for development work. For every hour of delivery, the individual receives an hour of development time. For example, if an individual presents for an hour and spends two hours in development, the individual receives a total of 2 points. Points are awarded the first time the presentation is made and may not earn additional points for repeated presentations.

Examples of eligible activities:• Presenting an educational activity on a WLP topic at a conference at the national

or local level

• Presenting at an annual meeting for a WLP professional society

• Leading a WLP session or workshop

Course or Speaking Engagement Date Delivery

hoursDevelopment hours

CPLP® Recertification Points


___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

NOTES

partners.ashford.edu/[email protected]

400 north BLuff BLVd. CLinton, ia 52732

12ACRP0502 • AC-0255

Experience a sampling of leadership development workshops from Ashford University’s Professional Development Team and be inspired to share valuable breakthroughs with your organization.

Join us at

ASTD 2012!LEADERSHIP DEVELOPMENT WORKSHOPS

WaLk aWay With the perfeCt reCipe for suCCess

BON APPéTITa muLti-ingredient approaCh to deVeLoping your peopLe

date / Tuesday, May 8, 2012

time / 10:00 am – 11:15 am

LoCation / Room 712

Enjoy a sampling of four presentations:

• Transform your presentations with story and spontaneity through a sampling of “Standing Room Only.”

• Experience a Gallup-inspired wellness formula that will allow you to tap into your greatest potential through a sampling of “You 2.0.”

• Channel the spirit and energy of the coffeehouse to foster collaboration among teams through a sampling of “Coffeehouse Collaboration.”

• Discover the biggest lessons, breakthroughs, and take aways from the top leadership books of the year through a sampling of “Leader in the Know.”

COffEEHOuSE COLLABORATIONfostering CreatiVity and innoVation through teams

date / Wednesday, May 9, 2012

time / 10:00 am – 11:15 am

LoCation / Room Mile High 2/3 C

Discover your creativity blend:

For centuries, the coffeehouse environment has inspired a new level of creativity among individuals, teams, and groups. Team collaboration is at the heart of everything we do organizationally. In this session, leaders will learn to create an environment that promotes healthy and robust collaboration sessions while utilizing new techniques and systems that will unleash innovative ideas and action.

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Documents

2012 Learn Book Web