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C i t y o f S u g a r L a n d , T e x a s
2 0 1 2 Annual Report
II
City Council and Management Team ........1
Letter to Our Residents ...........................................2
Honors ................................................................................3
Introduction ...................................................................5
Financial Overview .................................................6
Community ....................................................................8
Economic Development .....................................10
Public Safety ..............................................................18
Infrastructure .............................................................22
Recreation and Culture .......................................26
Administration .........................................................28
TABLE C O N T E N T So f
1
HIMESH GANDHIAt–Large Position One
DONALD L. SMITHERSMayor Pro Tem Single Member District One
AMY L. MITCHELLSingle Member District Three
BRIDGET R. YEUNGSingle Member District Two
JOE R. ZIMMERMANAt–Large Position Two
HARISH JAJOOSingle Member District Four
JAMES A. THOMPSONMayor
KAREN GLYNNAssistant City Manager, Administrative Services
ALLEN BOGARDCity Manager
KAREN DALYAssistant City Manager, Public Services
STEVE GRIFFITHAssistant City Manager, Public Safety
(from left to right)
(from left to right)The City’s Management Team
2012 City Council
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2
L E T T E R R E S I D E N T SJames A. Thompson Mayor
Allen Bogard City Manager
Many are the roles and responsibilities that
come with the honor of public service.
Among them are ensuring people feel safe,
maintaining a financially responsible
government, attracting new businesses,
investing in infrastructure and supporting a diverse community.
And while this list is important, accomplishing these goals would
mean nothing if we did so without adding value to our community.
As we reflect on 2012, we are sure to reflect on both the tangible
and intangible successes. On April 26, 2012, we heard the words
“Play Ball!” as the Sugar Land Skeeters played their first game at
Constellation Field. Since that day, 465,511 people have attended
baseball games and tens of thousands more have attended special
events. What began as a baseball stadium has become a
community building venue not only having a positive economic
impact, but also creating a greater sense of pride in our City.
2012 also saw the adoption of an update to the City’s Comprehensive
Plan and the Future Land Use Map that will be integrated into the
Comprehensive Plan in 2013 after additional public input. These
strategic roadmaps will help ensure the quality of life that you enjoy
now is maintained as our City continues to grow.
We maintained a strong financial performance in 2012, as seen
through our continued financial strength, outstanding AAA credit
ratings for the second year, and the ability of our City to attract
major business development. Several major redevelopment
and economic development projects were approved. These
projects, including Imperial, Costco, Texas Instruments and Fluor,
strengthen the City’s revenue streams through enhanced property
and sales taxes. But, more importantly, they also make it more
convenient to live, work, shop and play without ever having to
leave Sugar Land. We worked hard to ensure these projects did
not require compromising Sugar Land’s beauty and high standard
of development.
We also improved existing services and infrastructure in 2012.
Our new residential solid waste program resulted in cost savings
to residents and a dramatic increase in recycling, which helped
us improve our reputation as an environmentally responsible
community. We also made a significant investment in our
sidewalk program and have committed to repairing all sidewalks
within the City by the end of 2013. The addition of Taxiway
“Juliette” was completed at Sugar Land Regional Airport, helping to
fuel future revenue growth that will become even more important
as the availability of federal funding decreases in coming years.
And finally, we made several major improvements to mobility.
Through the innovative implementation of flashing yellow
arrows and a traffic responsive signal system that automatically
adjusts to real–time conditions, we significantly increased the
capacity and efficiency of many intersections giving you and
your family more time to do the things you want instead of
sitting at red lights. We also installed 40 wayfinding signs
highlighting 26 different destinations throughout the City to help
residents and visitors find the places they are looking for, and in
Sugar Land fashion, they are not only signs, but visible, attractive
testaments to all the things that make us proud of Sugar Land!
Without a doubt, 2012 was a successful year. But what made it
such a great year isn’t that we were able to cross so many things
off a list; rather, it is that all of our accomplishments have added
such value to our City.
Congratulations to you on a successful year, and thank you for
all you have done to make Sugar Land what it is today.
t o o u r
James A. Thompson Mayor
Allen Bogard City Manager
2
3
Sugar Land Honored in 2012
�� Sugar Land was recognized by the Houston–Galveston
Area Council with its “Best All–Around Clean Air
Leadership” award for the City’s positive impact on air
quality within the Houston Region.
�� Honored for the fourth year in a row, the Sugar Land
Development Corporation (SLDC) and the Sugar Land
4B Corporation (SL4B) were awarded a “Certificate for
Achievement of Economic Excellence” from the Texas
Economic Development Council. Achievements were
based on strong involvement with economic, real estate
and industry professional organizations, qualified
training, economic development certification training and
well organized and coordinated economic development
strategies and plans.
�� Sugar Land Regional Airport’s Global Select was among
the top 10 Fixed–Based Operator’s in the Western
Hemisphere. Sugar Land Regional Airport’s focus is on
corporate aviation while providing general aviation
needs, which has established the airport as an important
part of economic development, job creation, corporate
access to local markets, facilities and services to house
corporate aviation departments.
�� The Sugar Land Parks and Recreation Department received
an Arts and Humanities Award from the Texas Recreation
and Parks Society for the City’s Bernar Venet Sculpture
Garden, previously displayed at Oyster Creek Park. Many
citizens enjoyed the public art exhibit that enhanced the
quality of life in Sugar Land.
�� The Arbor Day Foundation recognized Sugar Land as a
Tree City USA community. Sugar Land was one of only 73
communities in Texas to receive the recognition and the
first in Fort Bend County.
�� Four years after being named the nation’s first
“Community of Respect,” the Anti–Defamation League
(ADL) again recognized Sugar Land for its ongoing
commitment to foster an inclusive and respectful
community. Sugar Land has been a recipient of the
award every year since the program’s inception. The
“Community of Respect” program is an initiative to help
governments, non–profit organizations, faith institutions,
businesses and institutes of higher learning create an
atmosphere that rejects prejudice and fosters respect and
an appreciation of diversity.
The City of Sugar Land received regional, state and national recognition for its services, init iatives and innovative programs in 2012.
3
4
Sugar Land 2012
Population 84,511*
Area 35.12 square miles
Median household income $102,270
Industrial space 8.2 million square feet
Office space 7.5 million square feet
Retail space 7.6 million square feet
Multi–family units 2,019
Single–family homes 25,128
Assisted living units 673
Townhomes 787
*projected City estimate
4
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I N T R O D U C T I O N
F iscal year 2011–2012 was a productive year
of proud accomplishments. The vision and
direction of the City Council combined with a
strong management team enabled Sugar Land
to prosper. The City maintained a strong, responsible
government while attracting new businesses and
building important infrastructure to support a growing,
diverse community.
This State of the City report provides an overview of
the City’s finances, departments and services while
emphasizing current and future projects benefiting the
citizens of Sugar Land.
Sugar Land continued to demonstrate strong city fiscal
responsibility and the proven ability to manage capital
investments successfully. This was seen in proactive
fiscal strategies that focused on effective use of resources,
good value in services for tax dollars spent, and the City’s
continued top Triple A credit rating, which has allowed
us to finance projects at historically lower rates.
Public safety will always be a top priority with the City.
A strong foundation for a safe community is built through
community and interagency efforts, crime prevention
education and emergency preparedness partnerships.
Enforcing local codes and working with neighborhood
associations will continue to protect our homes.
A good quality of life involves careful planning.
Our citizens expressed the need for cultural and
entertainment venues, and we responded. Sugar Land
continues to become a destination–location. Constellation
Field hit a home run as it welcomed baseball fans in its
2012 inaugural season, breaking numerous attendance
records and clearly becoming a favorite landmark for
year–round entertainment in our community. Plans for a
new indoor performing arts center and festival site will
accommodate even more than visitors who will spend
money and help further strengthen the local economy.
Citizen input provided over years of community meetings,
surveys and other public forums continues to help us
shape our plans to offer diverse community projects that
enhance our quality of life. Plans are underway that
could bring new parks, public spaces and recreational
facilities to the area new places for the Sugar Land
community to fill with memories of family outings, rare
bird sightings and cherished cultural celebrations. A
study of the State of the City’s Cultural Arts will help
provide direction on how to enhance Sugar Land’s
cultural landscape. New green spaces and recreational
facilities will provide intrinsic environmental, aesthetic
and recreational benefits to our city and enhance
property values, generate municipal revenue and entice
businesses to relocate here. As we look ahead to 2013, we
will continue to look for opportunities to fulfill that
collective vision and ensure the highest quality of life
available. Together the future appears even more
promising and exciting than ever before.
5
6
The City maintained a strong financial performance in 2012 with
conservative staffing levels and no new positions added, along
with our continued outstanding AAA credit ratings for the second
year in a row.
Financial Management Policy Statements approved by City
Council guide the city manager and staff in preparing the annual
budget. The City takes pride in preparing a conservative budget
and estimating expenditures that ensure spending cuts will not
be needed during the middle of the year. The City must end the
year lower than budgeted; exceeding the budget is not an option,
as it is a legally binding document.
The budget adopted by City Council provides the maximum
amount of funding for the year. The needs of the City must be
balanced to determine how resources will be spent and ensure
responsible expenditures. When revenues come in higher than
anticipated, as they did this year, those funds are available for
one–time expenditures or capital needs, or they are placed in
reserve to meet unexpected needs.
Sugar Land was again fortunate that revenues exceeded estimates in
fiscal year 2012 – sales tax receipts were slightly higher than budget
due to growth in commercial areas. The opening of Constellation Field
had a positive influence on revenues from the impact of almost half–a–
million visitors to the stadium this year. Sugar Land Regional Airport,
a self–supporting operation, exceeded estimates on fuel sales. Water
and wastewater revenues continue to support the City’s water utility
operations and were reinvested through improvements to the system.
In January 2012, the City transitioned to a self–funded medical
plan for its 642 employees and their dependents. The plan is
administered by Cigna and utilizes the benefits of Cigna’s network
of medical providers, while the City began paying claims instead
of premiums. The City placed increased emphasis on wellness
and preventative care and realized a benefit from reduced claims
and savings in future health care costs.
A mid–year review of capital needs and available funding allowed
City Council to accelerate several projects, including an emphasis
on sidewalk rehabilitation. The City combined $1.5 in savings with
additional funding allocated for the fiscal year 2013 budget to address
nearly 220,000 linear feet of sidewalk during fiscal year 2013.
REVENUES FY11 FY12 PERCENT CHANGE
Property Taxes $27,581,141 $28,242,085 2.4%
Sales Tax 39,813,970 43,201,823 8.5%
Other Taxes 6,881,459 7,603,664 10.5%
Permits 2,353,686 2,321,285 –1.4%
Grants & Other 3,236,924 4,117,799 27.2%
Charges for Service 57,369,897 61,420,536 7.1%
Fines & Interest 3,788,265 3,574,564 –5.6%
Bond Proceeds* 141,028,294 32,171,260 –77.2%
Contributions 7,802,511 7,578,014 –2.9%
Total Revenues 289,856,147 190,231,030 –34.4%
EXPENDITURES FY11 FY12 PERCENT CHANGE
General & Admin 12,714,762 13,071,886 2.8%
Public Works 8,238,480 8,564,360 4.0%
Parks & Recreation 4,804,216 4,769,751 –0.7%
Community Development 4,603,370 4,963,745 7.8%
Police 17,166,956 17,340,371 1.0%
Fire 11,325,375 10,236,810 –9.6%
Debt Payments 31,112,538 45,631,218 46.7%
Equipment & Other 9,263,320 7,758,245 –16.2%
Construction ** 160,665,473 34,985,902 –78.2%
Utilities 18,865,222 17,426,687 –7.6%
Airport 12,136,190 14,726,672 21.3%
Insurance 5,175,289 6,205,066 19.9%
Total Expenditures 296,071,191 185,680,712 –37.3%
BUDGET BREAKDOWN F Y 2012 ( U NAU DI T E D )
* Bond proceeds fluctuate from year to year depending on construction budget
** Capital projects are budgeted for project length and not fiscal year, construction is based on annual funding and not actual expenditures
FINANCIAL OVERVIEW
7
EXPENDITURES FY11 FY12 PERCENT CHANGE
General & Admin 12,714,762 13,071,886 2.8%
Public Works 8,238,480 8,564,360 4.0%
Parks & Recreation 4,804,216 4,769,751 –0.7%
Community Development 4,603,370 4,963,745 7.8%
Police 17,166,956 17,340,371 1.0%
Fire 11,325,375 10,236,810 –9.6%
Debt Payments 31,112,538 45,631,218 46.7%
Equipment & Other 9,263,320 7,758,245 –16.2%
Construction ** 160,665,473 34,985,902 –78.2%
Utilities 18,865,222 17,426,687 –7.6%
Airport 12,136,190 14,726,672 21.3%
Insurance 5,175,289 6,205,066 19.9%
Total Expenditures 296,071,191 185,680,712 –37.3%
Charges for Service
Contributions
Property TaxesBondProceeds
Sales Tax
Other Taxes
Permits
Grants & Other
32%
4%
15%17%
23%
4%1%
2%
Construction
General & Admin
Community Development
Parks & Recreation
Police
Fire
Equipment & Other
Debt Payments
Public Works
Utilities
Airport
Fines & Interest
Insurance
19%
7%
3%3%
9%
5%
4%
25%
5%
9%
8%
2%
3%
O P E R AT I N G R E V E N U E S
O P E R AT I N G E X P E N D I T U R E S
8
The City of Sugar Land’s P L A N N I N G a n d E N V I R O N M E N TA L S E R V I C E S D E PA R T M E N T helps ensure a safe, beautiful and
livable city through the enforcement of codes and standards that ensure well
planned quality developments. Department divisions include development
planning, code enforcement, residential rental licensing, food inspection and
the Community Development Block Grant (CDBG) program.
Key achievements in 2012:
�� Several key planned development applications were approved by
the Planning and Zoning Commission and City Council during 2012,
including the Imperial/Tract 3 and Telfair developments.
1. City Council approved the Imperial General Land Plan
Amendment 1 and zoning applications for 690–acres. The
majority of the development in Imperial was Constellation Field
and the associated street construction.
2. Several key projects continue within the Telfair commercial area
near U.S. Highway 59 – these include a Costco store, the future
office campus for Texas Instruments and Fluor and planning for a
performing arts center.
�� The Future Land Use Plan map was updated in June. The map was part
of a project that provided land–use recommendations for property south
of the Brazos River. City planners also participated in a project to update
the City’s Master Thoroughfare Plan.
�� The Department’s CDBG program assisted with funding for the
rehabilitation of the City’s Community Center into a multi–purpose
Senior Center/Community Center.
�� Public safety and customer service were priorities for food inspection,
residential rental and code enforcement programs during 2012.
C O M M U N I T Y
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PERMIT VALUATION & REVENUE:
New single–family homes permitted 391
Average residential construction value $299,180
2011 average residential appraised value $273,826
2012 average residential appraised value $275,435
Total valuation permitted (residential and commercial) $141,652,789
(*Average appraised value is from tax rolls of all residences within the City limits.)
HOUSING
Single–family homes 25,128
Multi–family units 2,019
Townhomes 787
Assisted Living units 673
LAND USE MIX
Residential 70.89%
Commercial 16.05%
Retail 13.06%
10.6%
35.3%Asian
52%White
7.4%
2.3% Other*
The T R A N S P O R TAT I O N a n d L O N G -R A N G E P L A N N I N G D E PA R T M E N T leads
the development, maintenance and implementation of the
City’s Comprehensive Plan and ensures quality growth by
facilitating the development of the City’s master plans. The
department is also responsible for implementing the City’s
Comprehensive Mobility Plan that establishes the City’s
long–term mobility vision, as well as coordinating regional
efforts to facilitate implementation of the City’s transportation
objectives.
Key achievements in 2012:
�� The City completed an update to chapters one through 5
of the City’s Comprehensive Plan, establishing a common
vision, goals and objectives to guide the City’s activities.
The new Comprehensive Plan incorporates the principles
of the City’s Vision 2025 document and is the culmination
of extensive input from the community.
�� The City is well underway with an update to the
City’s Pedestrian and Bicycle Master Plan. This plan
will identify a network of trails, sidewalks and other
facilities to connect walkers and cyclists to destinations
throughout the City. The plan’s development included
extensive outreach to stakeholder groups and the
community and has been guided by a Pedestrian and
Bicycle Task Force, an 11–member group comprised of
Sugar Land citizens. The plan is scheduled for adoption in
the summer of 2013.
The P E R M I T S a n d I N S P E C T I O N S D E PA R T M E N T is committed to public safety and
enhances quality of life by providing plan review and other
permit and inspection services that ensure code compliance
in the development and redevelopment of buildings and their
components. Key highlights in 2012:
�� Completed 21,047 inspections
�� Issued 7,583 permits
�� Reviewed 876 commercial plans, plus 35 irrigation plans,
and 1,438 residential plans, plus 509 irrigation plans
�� Contributed significant resources toward building code
compliance and completion of Constellation Field
E T H N IC I T Y*Includes American Indian and Alaska Native, Native Hawaiian and Other Pacific Islander, some other race and two or more races.
**According to the U.S. Census, people who identify their origin as Spanish, Hispanic or Latino may be of any race, so the total of all race categories will equal to more than 100 percent.
SOURCE: 2010 Census
Black or African American
Hispanic or Latino**
1010
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E C O N O M I C D E V E L O P M E N TThe O F F I C E o f E C O N OM I C D E V E LO PM E N T works to create a sustainable
business environment that promotes a consistent, quality
economy that enhances residents’ standards of living
and provides the City with necessary financial resources
through an expanded and diversified tax base. The
Sugar Land Development Corporation and Sugar Land 4B
Corporation (SL4B) each collect a quarter cent sales tax that
directly funds economic development programs and City
activities. The focus of SLDC is business recruitment and
retention initiatives, while SL4B focuses more on quality–
of–life initiatives and strategic development projects.
R E L O C AT I O N , R E T E N T I O N A N D E X PA N S I O NSugar Land’s stable local economy provides an excellent
location for relocating and expanding firms to thrive. In
fiscal year 2012, significant relocations were announced,
including several Fortune 500 firms that operate
internationally and other national and local firms. These
combined projects will result in more than $221 million in
new capital investment, 1000 new jobs, 2,000 retained jobs
and more than 423,000 square feet of newly constructed or
leased space.
11
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FORT U N E 50 0 F I R M S�� Costco Wholesale Corporation operates 592 clubs in 9 countries with
92,000 employees. It was identified by a survey conducted in 2009 as Sugar
Land’s most desired retailer. In 2011, the company began looking for a site in
the Houston area. Costco plans to open its retail club at the northeast corner
of U.S. Highway 59 and University Boulevard next summer. More than $10
million in new capital will be invested and 150 jobs created.
�� Fluor Corporation is the largest U.S.–based, publicly traded engineering,
procurement, construction and maintenance services firm. One of Sugar
Land’s long–time employers, Fluor Enterprises is in the process of purchasing
additional land in Sugar Land and developing a plan to remain in Sugar
Land in Telfair’s commercial development. Fluor’s current lease expires
in 2021, and it plans to build a new multi–building corporate campus to
operate more efficiently. The site will be on 50 acres at the southeast corner
of U.S. Highway 59 and University Boulevard in Telfair. More than $165
million in new capital will be invested and 2,000 jobs retained. Next
steps include Fluor’s finalization of a land purchase agreement with
Newland Communities and formal applications for incentives outlined
in a recently approved memorandum of understanding.
�� OptumRx is a division of United Health Group, a company that provides
pharmacy benefits management. It will be hiring 330 claims processers,
pharmacists and various training and management positions at its new
53,000–square–foot Granite Towers II location, which opened in fall 2012.
�� Schlumberger is the world’s leading supplier of technology, integrated
project management and information solutions to customers working in
the oil and gas industries. The product centers at the Sugar Land campus
support field operations by developing and manufacturing products to
find and produce hydrocarbons more effectively. The company added a
new division for research and development to support oilfield operations
in a new office building on the property. This project is anticipated to
add 25 new jobs to the Sugar Land facility.
�� Texas Instruments, Inc. serves the world’s most innovative
electronics companies with analog and digital semiconductor design and
manufacturing. It operates in more than 35 countries serving more than
90,000 customers worldwide. Texas Instruments has approximately 35,000
employees worldwide. The company will build a new 155,000–square–
foot business and development facility at the northeast corner of U.S.
Highway 59 and University Boulevard in Telfair in early 2014, resulting in
more than $35 million in new capital investment and more than 375 jobs.
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OTHER INTERNAT IONAL , NAT IONAL AND LOCAL F IRMS
�� ICAP Energy LLC, a broker of global financial market
information, relocated in July and occupies 4,045 square
feet. It is a leader in the energy and shipping industries,
providing brokering and advisory capabilities to a broad
spectrum of businesses worldwide. The company
employs approximately 350 staff in London, North
America, Amsterdam, Bergen, Singapore and Sydney. The
company cites the surrounding hotels and restaurants in
Sugar Land Town Square as attractive amenities for its
employees and clients.
�� Unique Industrial Products is a local company
that supplies engineered products to manufacturers in
the plumbing, gas, electrical, fire protection and HVAC
industries. The company is planning an expansion on a
new site adjacent to the company’s current facilities on
Cardinal Meadow. The company plans to add 100,000
square feet of warehouse space to expand its current
operations.
�� World Trading Company is an Internet retailer that is
adding 140,000 square feet to its existing building located
at 12999 Executive Drive, adjacent to U.S. Highway 59
south of Corporate Drive.
�� Noble Drilling Services is a leading offshore drilling
contractor for the oil and gas industry. It has maintained
offices in Granite Towers in Sugar Land since 2001. In
addition, Noble houses its corporate aircraft at the Sugar
Land Regional Airport. Noble announced the location of a
new training facility in 29,000 square feet of leased space in
the Sugar Land Business Park. The facility, planned for mid
2013, will provide simulator– and classroom–based training
for its offshore oil exploration and development crews. The
company is investing more than $7.5 million in new capital.
�� Team Industrial Services, Inc. offers industrial services
related to the construction, maintenance and monitoring of
piping and associated systems. The company announced
plans to relocate its global headquarters to 27,000 square
feet in Granite Towers II with a projected move–in date
during the first quarter of 2013.
�� Validas Inc., a software service company that offers
solutions for helping businesses and consumers save
money on wireless bills, relocated its headquarters to
Sugar Land Town Square in August. In its new 5,725–
square–foot office space, Validas currently employs about
20 workers and has plans to grow and add to its existing
workforce. Chief Executive Officer Tom Pepe stated that
Sugar Land’s great local amenities and talent were driving
factors in the relocation decision.
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EXPANDING COMMERCIAL BASEAt the end of fiscal year 2012, Sugar Land had more than 23
million square feet of commercial space; this included 7.5
million square feet of office space, 7.6 million square feet of
retail space and 8.2 million square feet of industrial space. Sugar
Land residents benefit from the location of corporations and
other businesses. In addition to the local jobs for residents, they
provide substantial financial support to the City that translates
to tax savings for residents. While the estimated cost of City
services for the average household was $2,290 in fiscal year
2012, the average tax bill was $784 due to commercial properties
and sales taxes effectively subsidizing $1,506 for each household.
See Table 1.
The City property tax rate remains one of the lowest in the state
for communities of similar size due to the strong commercial
presence in the City. Valuation per capita is a way of calculating
the inherent taxable value or wealth of a community; it is the
total taxable value divided by the number of residents. At
$112,400, Sugar Land has a valuation per capita far higher than
any Texas city in its population size group, 60,000–110,000. Of
the 16 cities in that population size group, the average valuation
per capita is approximately $67,134. See Table 2.
P E R F O R M I NG A RT S C E N T E RDesign began on the future performing arts center proposed
for a 21–acre site near the intersection of U.S. Highway 59
and University Boulevard. A letter of intent with ACE SL, LLC
approved in August by the Sugar Land Development Corporation
and Sugar Land City Council established the process to begin
programming and schematic design for the facility. The City
intends to create a financially feasible, operationally self–
sustainable signature facility that will promote economic
development, create jobs and enhance educational offerings. To
help give them input on the facility’s amenities, appearance and
function, 2 planning charrettes were held in the fall with team
members from ACE, the architects and the City. The schematic
designs are expected to be completed and ready to share with
the community in March 2013. No timeline has been set for
completion of the project. The venue will be located in Telfair
within a larger mixed–use development that includes the future
campuses of Fluor Enterprises, Inc. and Texas Instruments, Inc.,
and other proposed uses, such as a hotel and restaurant.
IM PER IAL DEVELOPM ENTThe first project to open within the Imperial Development
was Constellation Field. Major collector streets of Imperial
Boulevard and Stadium Way were constructed to support
the ballpark and future development. A new traffic signal
was installed at State Highway 6 and Imperial Boulevard as
well as a dual–lane roundabout at Imperial Boulevard and
Stadium Way. Water, wastewater and drainage infrastructure
was also completed. The City’s continued goal is to guide the
redevelopment of the Imperial Sugar refinery site and the Tract
3 property to accomplish a balanced, quality development.
Important objectives include historic preservation of key
buildings, continued aesthetic/architectural quality and
economic development to create a successful and vibrant
community project.
IMPACT OF COMMERCIAL DEVELOPMENT ON RESIDENTIAL HOMES7.5 million square feet Office space
7.6 million square feet Retail space
8.2 million square feet Industrial space
23.3 million square feet total – an average annual 5–year growth of 5 percent
Source: CoStar
$2,290 Average City services cost per home
$784 Average City property tax bill
$1,506 Commercial subsidy per home
Source: City of Sugar Land Office of Budget & Research
Table 1
SUGAR LAND VALUATION PER CAPITA
Total tax base (billions) $9.50
Valuation per capita 112,400
Average valuation per capita of Texas cities with population 60,000–110,000 67,134
Source: City of Sugar Land Office of Budget & Research
Table 2
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2 01 2 T OU R I S M M A R K E T I NGThe City of Sugar Land has completed year one of a 3–year tourism marketing
pilot program. The goal of this program is to establish Sugar Land as
a regionally, nationally and internationally recognized destination for
conventions, meetings, events, trade shows and leisure travel. Sugar Land’s
hotels, attractions, restaurants and retailers will all benefit from the sales
and marketing efforts. Funding for the tourism marketing pilot program
is generated by the City’s hotel occupancy tax, funds restricted to tourism/
marketing programs and historic preservation for Sugar Land initiatives. This
program is focused on increasing visitors to Sugar Land and will contribute
to increased sales tax revenues, economic growth and development of the
community. Year one focused on building the foundation of the Sugar Land
visitor brand as well as exploring the long–term structure of the program.
In addition to promoting events and attractions in publications, Sugar Land
also contracted with Belmont Icehouse advertising agency to establish the
look and feel as well as key messages for the Sugar Land visitor brand.
By utilizing these branding guidelines, Sugar Land’s tourism program
will present a cohesive brand, ensuring that the VisitSugarLandTX.com
website, tourism publications and ads have the same look and feel.
HOUSTON MUSEUM OF NATURAL SC IENCE AT SUGAR LAND The Hall of Paleontology has been expanded and is now twice its original size.
Arranged in chronological order, it features a triceratops and many exquisite
fossils from the Paleozoic era, as well as a large collection of trilobites, extinct
arthropods, Stenopterygius, Holzmaden and a sea crocodile. A brand–new,
saltwater aquarium includes a wide variety of fishes and aquatic life, such as
tangs, triggerfish, butterfly fish, live coral, sea anemones, starfish, sea urchins,
cleaner crabs, banded coral shrimp, harlequin shrimp and hermit crabs.
S UG A R L A N D T OW N S QUA R E Sugar Land Town Square is a 32–acre, award–winning, mixed–use, public–
private development. It is now fully developed and contains upscale
retail and restaurants, Class A offices, a hotel and conference center,
residential condominiums and City Hall. Retailers that opened in Town
Square in fiscal year 2012 included Sur la Table, Gem and Bead Gallery,
Pinot’s Palette, Brilliant Sky Toys and Books and Revolution Studio. New
restaurants included Ruggles Green, Guru Burgers & Crepes and BLU. The
1.3–acre plaza hosted 200 free events in fiscal year 2012 attended by
nearly 100,000 people a 3 percent increase in turnout over fiscal year
2011. Events included Fitness in the Plaza, Halloween Town, Christmas
Tree Lighting and the New Year’s Eve event, as well as art and fashion
shows, international festivals and awareness campaigns.
Constellation Field
Houston Museum of Natural Science at Sugar Land
Sugar Land Town Square
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E DUC AT I O N A N D WO R K F O RC ESugar Land’s workforce continues to be one of the highest educated in the state.
Fifty—four percent of adults have attained a bachelor’s degree or higher more than
twice the state and national levels. This highly educated workforce also translates
into a highly paid workforce. The City’s median household income in 2012 was more
than double the state’s median. Median income is typically used by municipalities
and measures the midpoint in the entire range of household incomes. At the end of
the fiscal year, Sugar Land’s annual unemployment rate was 4.5 percent, significantly
lower than the state–wide unemployment rate of 6.3 percent and the national rate of 7.6
percent. See Table 3.
Sugar Land is home to several higher education institutions, including the University of
Houston System at Sugar Land and Wharton County Junior College, located on the same
campus and offering undergraduate and associate programs. In addition to working
to meet the demand for graduate degree programs, the campuses also offer non–credit
courses responsive to community and business needs including language, computer
training, healthcare and business classes.
S U G A R L A N D S K E E T E R S A N D C O N S T E L L AT I O N F I E L DOpening Day at Constellation Field of the Sugar Land Skeeters’ inaugural minor league
baseball season was April 26. It was a successful season that included unprecedented
records and recognition.
�� The ballpark set an Atlantic League attendance record of 465,511.
�� When compared to minor league teams affiliated with Major League Baseball,
Sugar Land ranked third in Texas behind the Triple A Round Rock Express and
Double A Frisco Roughriders.
�� In a national comparison of all professional minor league baseball teams, both
affiliated and independent, Sugar Land’s average game attendance was in the
top 25, with 6,751 guests per game.
�� Constellation Field was chosen via fan vote for Baseball America’s
2013 Great Parks Calendar.
�� The Skeeters organization was named a runner–up for Baseball Digest’s 2012
Organization of the Year.
�� The stadium was selected to host the Southland Conference Baseball
Tournament in May 2013.
Constellation Field serves as a year–round venue for community events, such as
concerts and sports tournaments. It has a variety of dynamic settings, accommodating
intimate catered events to large–scale stadium seating of up to 5,000 for on–field
events. The stadium offered a variety of indoor and outdoor meeting and party rooms
for businesses, weddings or other events. The stadium’s first 2 concert events were
performances by REO Speedwagon and ZZ Top.
Table 3WORKFORCE COMPARISON
Sugar Land Texas U. S.
2011 Educational Attainment(Bachelor’s degree or higher)*
54% 25.2% 27.5%
2012 Median Household Income**
$102,270 $47,622 $50,157
Average Unemployment FY12***
4.5% 6.3% 7.6%
*Source: Claritas Deomographic Report 2011** Source: ESRI Community Profile (2012 Data)***Source: Texas Workforce Commission Sept. 2012
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W E BS I T EThe Office of Economic Development
launched a new website –
www.sugarlandecodev.com – that
highlights the City’s economic development
successes and will keep the City competitive
for new jobs and capital investment. Site
selectors and other decision–makers who
browse the site have access to useful
information such as demographics, available
properties, research reports, site selection
data, incentives, partner agencies and
community/quality of life amenities. The
site also highlights the City’s major corporate
businesses and top employers.
S UG A R L A N D R E G I O NA L A I R P O RTSugar Land Regional Airport (SLRA) is the fourth largest airport in the greater
Houston area and the foremost general reliever airport in the southwest
sector. Approximately 250 operations (takeoffs and landings) occur each
day that accommodate the largest business jets and serve more than 100
Fortune 500 companies annually. SLRA’s close proximity to the Houston/
Gulf Coast region as well as on–site U.S. Customs service minimizes “chair
to air” travel time for busy regional and international corporate executives.
As an enterprise department of the City, SLRA does not rely on property
tax support. Hangar leasing and fuel sales are the airport’s main revenue
sources. Accomplishments during fiscal year 2012 follow:
�� The Federal Aviation Administration (FAA) has developed a new
system for designating the 3,000 general aviation airports within
the United States. Sugar Land Regional Airport was designated a
“National General Aviation” airport, one of 84 in the country and one
of only 8 in Texas. The designation emphasizes SLRA’s importance
within the overall aviation system.
�� On Jan. 19, a formal ribbon cutting ceremony was held at the completed
Taxilane Juliett site, a project that accommodates aviation departments
interested in relocating to Sugar Land. An FAA grant administered by
the Texas Department of Transportation Aviation Division funded 90
percent of the $7.8 million project. Taxilane Juliett includes 10 acres of
16–inch–thick concrete taxilane and associated aircraft parking apron.
The project provides 7 leasable sites for corporate hangars ranging in
size from 120 x 120 feet to 150 x 250 feet. A portion of a street renamed
Lee Duggan Drive was reconfigured to accommodate Taxilane Juliett.
The new roadway will serve 8 corporate hangars and honors the
former mayor who was instrumental in the purchase of the airport.
�� Café Select, the airport–managed coffee shop, opened for business on
March 5. After months of negotiations with Starbucks, the popular
brand is now available to airport patrons and visitors. Breakfast,
lunch and snack items are also available 7 days a week.
�� Anson Air began construction of a new $3 million general aviation
flight training facility.
�� Business aviation grew by 30 percent over fiscal year 2011. Parking
improvements completed during 2012 included a new 20–space,
secure, covered valet parking lot for aviation customers and a 70–
space public parking lot for the general public and airport staff.
�� Texas Department of Transportation Aviation awarded SLRA
a $1 million grant in May for the engineering portion of a
project to relocate Taxiway Foxtrot to the east to meet FAA
clearance requirements.
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P U B L I C S A F E T Y
S UGA R L A N D P O L I C E DE PA RTM E N T
During 2012, the S U G A R L A N D P O L I C E D E PA R T M E N T (SLPD) secured $126,000 in grant funds
for efforts intended to reduce crime. The criminal investigations
division maintained a clearance rate for Part I crimes that was
above the state and national averages.
Other accomplishments and highlights during 2012 follow:
�� The department increased its focus on the apprehension of
online child predators by working with the Internet Crimes
Against Children task force in the greater Fort Bend/Harris
County region. To aid in processing crime scenes, two civilian
employees were certified as crime scene investigators by
the International Association for Identification.
�� A Special Response Team (SRT) was created to address
large–scale events. Equipment was purchased for the team,
and SRT training throughout the department continues.
Additional training in 2012 focused on the following areas:
1. All sergeants received training for officer–involved
shooting investigations.
2. Reality–based training for all officers is being implemented.
3. Additional firearms training for handguns and rifles
was initiated.
�� In 2012, the response time for 93 percent of all priority 1
calls (i.e., urgent calls such as shootings or armed
robberies in progress) was less than 7 minutes, and 89
percent were under 5 minutes.
�� As part of an initiative to reduce crime, an additional officer
was added to SLPD’s impact team, a group of officers who
focus on “hot spots” of criminal activity such as vehicle
burglaries or residential burglaries. This team has been
successful in catching criminals before they commit crimes.
�� Residential burglaries increased in 2012 compared to 2011, so
the police department created a task force that included the
impact team, the criminal investigations division, the special
crimes unit and crime prevention and patrol officers. The task
force’s patrol and surveillance efforts resulted in numerous
arrests. The team widely distributed crime prevention
messages that emphasized tips to avoid burglaries.
The police department created a task force
that included the impact team, the criminal
investigations division, the special crimes unit
and crime prevention and patrol officers
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S UGA R L A N D F I R E DE PA RTM E N T
Safety for residents is the number one priority of the S U G A R L A N D F I R E D E PA R T M E N T (SLFD). This is accomplished by providing
superior fire protection and emergency services that protect lives, health,
property and the environment keeping Sugar Land a “Safe City.”
Accomplishments and highlights during 2012 follow:
�� Fire extinguisher training and fire evacuation drills were provided
to an increased number of schools and businesses.
�� Three additional personnel were trained to the EMT–I level
(intermediate emergency medical technicians are trained to
perform advanced lifesaving techniques such as intubation and
defibrillation), with two more planned.
�� Implemented a new entry policy called Entry Standard Operating
Procedure (ESOP) this process ensures proper safety procedures
and resources are in place before firefighters enter a burning
structure. This ESOP outlines steps necessary to stabilize an
incident, such as securing utilities (i.e., electrical, gas, etc.) prior
to entry.
�� In 2012, the average response time for calls in the City was 5.2
minutes, and responses to calls in the ETJ (Extraterritorial Junction)
averaged 5.5 minutes.
�� Developed countywide “May Day” procedure and training
this allows a consistent process to be used by all Fort Bend
County agencies when a responder becomes lost or trapped
inside a structure.
�� Trained 26 additional Incident Safety Officers this is a 16–hour
course developed by the National Fire Academy that focuses on the
officer in charge and driver positions.
�� Increased training hours by 20 percent SLFD achieved a 100
percent passing rate for annual the Physical Performance Test.
During 2012, SLFD responded to 6,671 calls for services, including 4,109
emergency medical responses, 101 hazardous materials responses and 26
structural fires.
Safety, quality training and public education ensure Sugar Land remains a
“Safe City.”
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The S U G A R L A N D D E PA R T M E N T o f E M E R G E N C Y M A N A G E M E N T was busy
during 2012. It began with an update of the City’s Emergency
Operations Plan (EOP). The state’s approval of the EOP signified
that the City has achieved an “Advanced Preparedness” level,
the highest possible, through the year 2017.
Assistance was provided to many departments, including
the following:
�� The Public Works Department was assisted with the
renewal of the City’s debris management contract.
�� The Fire Department benefited from a $250,000 grant to
replace all radios with the latest digital models.
�� A new program was coordinated with the police and
fire departments to recycle older public safety radios.
These radios were made available to non–public safety
departments. This program extended the life of existing
radios and greatly enhanced citywide communications.
�� Support was provided to the engineering department to
identify flooding issues facing the City. An addendum
to the City’s EOP addressed coordination with the
City’s 9 Levee Improvement Districts during floods.
Several training activities were conducted with the
Levee Improvement Districts to ensure each agency
understands emergency response responsibilities.
Emergency management coordinates the City’s All Hazard
Incident Management Team. The team includes members from
most City departments who are trained to work in various
incident management positions. The team utilized during
planned special events and emergency incidents. Members
also deploy when needed to locations around the state
and nation. Emergency management skills are honed and
experience is gained during deployments that benefit Sugar
Land during local emergency situations.
The City implemented a local emergency radio station during
2012. The station enables the City to broadcast emergency
information to citizens and visitors on AM 1650. This new
tool will provide another way to communicate important
information during emergencies. Signs were installed at
locations along major thoroughfares throughout the City.
E M E RGE NC Y M A NAGEM E N TEm
ergenc y
management
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SLPD
Emergency Calls for Service
568
Non–Emergency Calls for Service
25,516
Sworn Officers
149
Response Time for Emergency Calls
4:33
Citations Issued
20,325
Adult Arrests
3,681
Charges Filed
25,888
Texas Department of Transportation Grant for Speed Enforcement
69,997
Training Hours
15,238
Graduates of Citizen Police Academies
51
Graduates of Community Assistance Support Team
10
P U B L I C S A F E T Y BY T H E N U M B E R S
SLFD
Free Smoke Alarms installed
303
Inspections
2,164
Citizen Contacts (Fire Drills, Stations Tours, Etc.)
62,537Response Time for Emergency Calls
5:21Personnel holding Intermediate/Advanced/Master Certifications
75Personnel Holding EMT I or Higher
42
Personnel Holding HazMat Certifications/Techs
36
ISO Rating
2
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I N F R A S T R U C T U R EThe City of Sugar Land’s E N G I N E E R I N G D E PA R T M E N T ensures a high standard for public
infrastructure. Engineering oversees development plan
review of public infrastructure; design, development and
construction of capital improvement projects; development
of public infrastructure master plans; regional coordination
of public infrastructure; interagency coordination; and
engineering support. Accomplishments during 2012:
�� The 2012 wastewater master plan was completed.
�� The thoroughfare master plan was adopted.
�� Major revisions were implemented to City
design standards.
�� The design and construction of the Lexington
Boulevard extension continued.
The P U B L I C W O R K S D E PA R T M E N T
is responsible for the operation and maintenance of the
City’s public streets, traffic control devices, sidewalks and
drainage system and for right–of–way permitting. Other
public works divisions include facilities, fleet, animal
services and solid waste and recycling.
S T R E E T S A N D T R A F F ICSugar Land was the first city in the Houston area to install
flashing yellow left turn arrows to improve intersection
efficiency and alleviate congestion on several of the City’s
busiest thoroughfares. Public works implemented flashing
yellow arrows at 31 intersections.
Other accomplishments and highlights during 2012:
�� The new responsive signal system was completed in
2012 and is the first in the region that enables traffic
signals to respond to real–time traffic conditions.
“Smart” technology enables the system to intuitively
adjust traffic signals along State Highway 6, Williams
Trace Boulevard, Sweetwater Boulevard and U.S.
Highway 90A. Sensors installed along these critical
corridors gather traffic volumes and transmit the data
to pre–programmed signals with timing plans that
accommodate traffic conditions.
�� The installation of wayfinding signs allows tourists
and visitors to more easily find destinations
throughout the City. This program was created
to direct visitors along several major corridors
throughout Sugar Land.
�� A citywide sidewalk assessment was completed that
identified 220,000 linear feet of deficient sidewalks.
Construction to address all deficiencies was started
in 2012 and will continue through 2013.
�� Repairs to Harman Street Bridge were completed in
2012 as the first project in the implementation of
a yearly bridge repair and maintenance program.
Repairs to Kempner, Lexington, Gillingham,
Greenfields bridges are planned for repair in 2013.
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Sugar Land A N I M A L S E R V I C E S had another record breaking
year with 500 adoptions, breaking the previous adoption record of 376.
Other accomplishments during 2012:
�� Animal services had its first Mega Adoption Event at the Fort Bend
County Fairgrounds. The event was a partnership with other Fort
Bend County animal services agencies and helped adopt more than
80 animals in Fort Bend County, including 43 from Sugar Land.
�� Animal services volunteers gave more than 4,486 hours of
their time to shelter animals and made a positive impact to the
community. With volunteer help, staff members were able to
participate in several off–site adoption events.
�� The Bark in the Park event at Constellation Field was a great success.
Many of the shelter dogs hit home runs in finding new homes.
S O L I D WA S T E A N D R E C YC L I NGIn December 2011, the City implemented an enhanced solid waste and
recycling program that saves residents $800,000 per year.
�� Since implementation of the new solid waste and recycling program,
residents recycled an average of 1,022 tons per month, a substantial
increase over the previous program average of 340 tons per month.
�� More than 31 percent of waste has been diverted from landfills
since the program’s implementation in December a 210 percent
increase over the old program.
�� Prior to launching the new program, residents recycled 34 pounds
per household per month. Residents are now recycling 81 pounds
per household per month.
Thanks to citizen participation, the City’s enhanced solid waste and
recycling program has been a huge success. The City will continue to
educate residents in hopes of increasing the diversion rate to 40 percent.
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The WAT E R U T I L I T I E S D E PA R TM E N T
ensures the City’s water is safe to drink and manages the
Groundwater Reduction and Storm Water Management
plans, as well as Environmental Protection Agency and Texas
Commission on Environmental Quality regulatory compliance
programs. The department oversees the City’s water supplies;
water production, treatment and distribution; wastewater
collection and treatment and customer service.
Significant progress was made on the City’s new surface
water treatment plant, the first plant in the City’s potable
water system that will treat raw surface water into drinking
water standards.
The surface water plant is being built to meet the Fort Bend
Subsidence District’s mandated 30 percent reduction of
groundwater use by 2014. The City has partnered with local
private well owners and communities within Sugar Land’s
extraterritorial jurisdiction to follow the City’s planned
strategies for meeting the groundwater reduction mandate as
outlined in the City’s Groundwater Reduction Plan.
The $69 million surface water treatment plant at Voss and
Burney roads, expected to be operational by mid–summer
2013, will supply 9 million gallons of water per day from
the Brazos River through the Oyster Creek canal system.
The plant represents more than 10 years of planning and
is one of Sugar Land’s largest and most complicated capital
improvement projects.
Other 2012 accomplishments include:
�� The water utilities department has 36 employees eligible
for state licenses. Of those 36, 30 have licenses. Twenty–
five of these employees have double licenses in water and
wastewater. 3 employees acquired their “A” water operators
license; there are only 826 “A” water licensed people in the state.
�� Scheduled preventative maintenance was completed for
5,225 valves, 3,737 manholes and 6,353 hydrants.
�� The completion of a Gulf Coast Water Authority settlement
agreement will save the City more than $100,000 per year
in water costs and allow the City to use its Oyster Creek
water right for irrigation and lake filling.
�� The New Territory Water Use Study and the Texas Water
Development Board Scalping Plant Study were completed.
�� A $13,000 grant funded the installation of equipment for
the RiverPark Fluoridation System.
�� An energy curtailment agreement generates revenue of
approximately $60,000 per year.
�� The Texas Comission on Environmental Quality (TCEQ)
Stormwater Program Audit and a TCEQ–required corrosion
study for the City’s groundwater and surface water supply
were successfully completed.
�� Revisions to the Drought Contingency Plan and updates to
the water conservation program were completed.
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WATER UTILIZATION
Annual system demand (billion gallons) 6.05
Maximum peak daily demand (million gallons) 29.97
System capacity (million gallons per day) 46.6
Daily average demand (million gallons) 16.26
Daily average demand per capita (gallons) 196
Number of wells 17
Average well depth (feet) 1,250
Ground storage capacity (million gallons)(15 tanks @ 7 storage and distribution facilities) 12
Elevated storage capacity (million gallons)/4 towers 4.3
Miles of distribution line 421
Number of water meters 27,857
Number of fire hydrants 3,817
Number of valves 5,225
Number of bacteriological samples each year 1,247
Number of grease trap inspections each year 500
WASTEWATER
System treatment capacity (million gallons per day) 13.5
Daily average treated wastewater (million gallons per day) 8.07
Pretreatment permittees 6
Miles of sanitary sewer collection lines 395
PUBLIC WORKS
Miles of storm sewer/ditches maintained 338
Number of storm sewer inlets maintained 7,635
Number of inlet inspections 15,270
Lane miles of streets maintained 782
Square yards of pavement replaced 16,514
Linear feet of repaired sidewalk 52,000
Traffic signals maintained 79
Linear feet of pavement markings re–striped 178,277
FY 1 2 F I GU R E S
Table 1
Table 2
Table 3
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R E C R E A T I O N A N D C U L T U R EFiscal year 2012 was another year of accomplishments and accolades for the parks and
recreation department.
One of the most significant events during 2012 was the grand opening of the T.E.
Harman Center, formerly known as the Community Center. The completely renovated
11,000 square foot facility is now home to senior adult activities and is available for
community use. The public’s response to the new center has been tremendous – hours
of operation were increased to meet the growing demand.
The Imperial Park Recreation Center also had stellar participation this year. Day Camp
2012 was so popular that 25 additional spots were added, and participation increased
in every athletic league and camp.
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Guests at the opening of the T.E. Harman Center
The 27th annual Red White and Bluefest
New Year’s Eve on the Square
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Partnerships flourished during 2012. The Sugar Land Legacy
Foundation (on behalf of the City) accepted a grant from the
Darden Foundation for the expansion of Eldridge Park Trail,
expanding the trail to one mile and adding benches, signs
and trash receptacles. The City also partnered with Fort Bend
Levee Improvement District10 and SL4B to create the new
RiverPark Playground.
Phase III of landscape improvement were completed along
U.S. Highway 59 from State Highway 6 to the Brazos River.
The City acquired 75 acres at the intersection of Easton
Avenue and Chatham Avenue in Telfair for a future
sports complex.
Events held during 2012 included the following:
�� More than 6,000 people attended the City’s Cultural
Kite Festival at Sugar Land Memorial Park.
�� The 28th Annual Eggstravaganza at Eldridge Park
attracted more than 6,000 children and parents for a
day full of fun egg scrambles.
�� More than 1,000 people attended the 4th Annual
Memorial Day Ceremony at Sugar Land Memorial Park.
�� The 27th Annual Red, White and Bluefest brought
more than 35,000 people to Oyster Creek Park to
witness the largest fireworks display in the county!
This event was also the recipient of an International
Festival and Events Association award.
�� Sugar Land Town Square was transformed into
Halloween Town and taken over by 15,000 friendly
pirates, princesses, goblins and ghouls, all of whom
enjoyed candy cannons, a costume contest and
much more.
�� The 9th Annual Christmas Tree Lighting put nearly
15,000 people in the holiday spirit with the lighting
of a 40–foot Christmas tree, appearances by Santa and
festive performances throughout the night.
�� To ring in the New Year, the City again hosted New
Year’s Eve on the Square in epic fashion. State of the
art lighting, fireworks, music, performances, walk–
around entertainment and the world famous 3D
midnight countdown mesmerized a crowd of more
than 20,000.
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A D M I N I S T R A T I O NThe City’s Administration is responsible for executing the
City’s day–to–day operations in an efficient, cost–effective
manner while ensuring the superior delivery of public
services to residents. The City of Sugar Land operates as a
council–manager form of government, the most successful
and widely used form of government in cities with
populations of more than 10,000.
The City Council is the legislative body elected to
ensure and carry out the best interests of the City and
its constituents. The city manager handles the day–to–
day City affairs, overseeing the budget, employees, the
enforcement of laws and ordinances and implementing
Council’s vision.
The City’s Administrative departments and offices are
described here along with fiscal year 2012 highlights.
The O F F I C E o f t h e C I T Y S E C R E TA R Y
builds public trust and confidence in local government.
This is done through management of the decision–making
processes; conducting elections; and striving to build a
culture of transparency toward the vision of an open and
accessible city. Key achievements in 2012:
�� Managed agenda process, enabling City Council to
debate, hear from the public and make decisions in
an open and accessible manner
�� Posted video snippets and formal actions of
government meetings to the City website within
24–hours
�� Launched integrated intranet policy site for
publishing citywide procedures, guidelines
and standards for internal business processes
that fulfilled statutory, contractual and
regulatory requirements
�� Managed the administrative process and response
to filings for initiative/referendum petition
�� Processed 29,162 records in response to public
requests for information under the Public
Information Act and collected $2,000 in response to
requests resulting in large amounts of personnel time
�� Provided support for implementation of a citywide
electronic document management system in all
city offices and departments by the end of fiscal
year 2013
�� Provided service to 30,271 residents, visitors,
vendors, consultants, city employees, offices and
departments seeking information, directions,
telephone communications and facilitated meeting
communications between citizens and appropriate
city personnel
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The O F F I C E o f t h e C I T Y AT T O R N E Y handles legal matters, including the preparation of legal
documents, property acquisitions and the supervision of
outside legal counsel. Key achievements in FY 2012 include:
�� Processed 563 written legal requests
�� Provided legal services acquiring land for the Telfair
Regional Park and Airport expansion
�� Drafted and negotiated economic development
agreements with Costco, Noble Drilling and
Team Industrial
�� Negotiated memorandum of understanding with Fluor
Enterprises for economic development incentives
�� Provided legal oversight for the Imperial general land
plan and re–zoning process
�� Provided legal oversight for the baseball stadium
�� Conducted supervisory training on employment laws
�� Defended the City with regard to adverse claims and
managed outside legal counsel for special projects.
Municipal Court Prosecutor:
�� Coordinated with traffic and patrol divisions to
improve trial process
�� Worked with code enforcement division to ensure
compliance with ordinances
The O F F I C E O F B U D G E T a n d R E S E A R C H
works with the city manager to prepare the annual
operating budget, including the funding for the 5–year Capital
Improvement Plan and the 5–year financial forecast. The
office is responsible for producing accurate financial analysis
so that City Council has a full understanding of the financial
impact of decisions. The objective is to ensure the stability
of the City’s short– and long–term financial health. Key
achievements in 2012 include:
�� Identified capital project savings to allow funding of
additional sidewalk rehabilitation and avoided the
issuance of tax–backed debt
�� Worked to minimize the impact of a surface water rate
increase by spreading over two–year period – fiscal
years 2013 and 2014
�� Avoided water, wastewater and solid waste rate
increases in 2013
�� Led the review and adoption of revised Financial
Management Policy Statements
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The C O L L E C T I O N S a n d P R O C U R E M E N T D E PA R T M E N T includes purchasing, treasury and municipal court
and ensures the City’s capability to accomplish these essential functions
of government while maintaining the financial abilities of the City. This
ensures these functional areas operate in a timely and efficient manner.
Key achievements in 2012:
�� Increased the number of e–bills to 4,063 for utility customers, allowing
residents to obtain their statements by email. The e–bills are an
environmentally friendly and convenient option available to residents.
�� Implemented a new Interactive Voice Response system for outbound
phone calls to remind defendants of court dates or non–appearance
of court dates, allowing for a more streamlined process
�� Processed 648 City contracts
The O F F I C E o f A C C O U N T I N G maintains the City’s fiscal
integrity by ensuring all City resources are effectively managed in compliance
with all legal and policy requirements. By operating in a transparent
environment and providing consistent, effective and efficient services, this
department promotes mutual trust. Key accomplishments for 2012 include:
�� Received Certificate of Achievement for Excellence in Financial
Reporting for the 28th year
�� Received unqualified audit opinion for fiscal year 2011
�� Developed a procedure to recognize and record developer assets
The H U M A N R E S O U R C E S D E PA R TM E N T is
responsible for employee and risk management programs that develop a
“Championship Workforce.” Human resources partners with managers
and employees to provide programs and services that support the City’s
organizational culture, including the following “Champion Employees”
values: honest and open communication, accountability, multicultural,
people first and superior services. Key achievements in 2012 include:
�� Implemented an electronic document management system that
increased accessibility and management of employee files
�� Developed and implemented a citywide safety program to include an
accident review board, online training and a robust inspection program
�� Negotiated group benefits contracts; managing the City’s first year
for self–funded health insurance resulted in an overall 2 percent
increase for all benefits with no added cost to staff
�� Enhanced wellness activities to include wellness challenges,
incentive points and a citywide employee wellness fair
The I N FORM ATION TEC H NOLOGY DE PARTME NT
provides the technology infrastructure,
training and support to allow the City to
thrive, succeed and efficiently operate.
Key achievements in 2012 include:
�� Installed high speed communication
fiber along State Highway 6 to allow
the use of high–resolution traffic
cameras for traffic management
�� Completed a 3–Tier Wireless Project
that gives traffic engineers the ability
to remotely manage traffic signals
and view real–time cameras at
intersections throughout the City
�� Developed an application for the
emergency management department
that allows City staff to view and
update various emergency operations
plans required by the Texas Division
of Emergency Management
�� Implemented an online
volunteer management system
that allows citizens to view
volunteer opportunities, sign up for
assignments and tracks
volunteer hours
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SERVE SUGAR LAND – THE CITY’S VOLUNTEER PROGRAM
Registered volunteers Active 2,880
Total volunteer hours 22,644
Value to City of Sugar Land* $493,413.00
*Independent Sector Guide 2010
The mission of the O F F I C E o f S T R AT E G I C PLANNING a n d INTERGOVERNMENTAL R E L AT I O N S is to ensure the operations of the
City are aligned with the vision and priorities
established by the City Council and to ensure the City’s
interests are protected and enhanced through active
involvement in the legislative process and strong
intergovernmental relationships.
Key achievements in 2012 include:
�� Facilitated City Council adoption of the 2013 State
Legislative Agenda
�� Completed 14 regional/local intergovernmental
relations key agency charters
�� Facilitated City Council adoption of the 2013
Strategic Work Plan
�� Received first donation from Sugar Land Legacy
Foundation
�� Made significant progress on a cultural arts study
�� Implemented “Communication & Service in
Sugar Land,” an internal multicultural training
program for employees
C I T I Z E N I N VO LV E M E N TThe City offers several opportunities for residents to become
involved in their government. These include:
�� Boards and Commissions
�� Citizens Police Academy
�� Community Assistance Response Team
�� Citizens Fire Academy
�� Community Emergency Response Team
�� Mayor’s Youth Advisory Council
�� Serve Sugar Land
�� Sugar Land Airport Academy
�� Sugar Land 101
Sugar Land 101 Citizen Class touring Constellation FieldCity Secretary office welcoming citizens to a public meeting
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The O F F I C E o f C O M M U N I C AT I O N S manages all citywide communications with residents and
businesses through the City’s website (www.sugarlandtx.gov);
Sugar Land Today newsletter and other printed publications;
social media; and the City’s municipal television station,
SLtv16. The department also manages the City’s public relations,
branding and media relations; acts as liaison to the City’s
homeowners associations; and manages communications for all
emergencies and major interruptions of important city services.
Key accomplishments during 2012 include:
�� Communicated opening and success of Constellation Field
�� Coordinated communications and quarterly meetings
with neighborhood homeowners and property
management associations
�� Coordinated Citizen Satisfaction Survey, a statistically
valid survey representing opinions across Sugar Land’s
diverse community
�� Solicited extensive citizen input for the update and redesign
of the City’s main Website with expected completion in 2013
�� Managed and expanded online citizen access
and engagement:
1. Enhanced and expanded the use of social media tools
including Facebook, Twitter, Flickr, YouTube and
Pinterest; updated the City’s Social Media policy
2. Implemented Online Town Hall, a civil, moderated
forum to receive citizen feedback
3. Obtained citizen feedback from other online surveys
focusing on recommendations for a new citywide park,
the 2012 Comprehensive Plan and a future land use map
4. Produced monthly e–news and crime prevention
newsletters available at www.sugarlandtx.gov to
keep residents informed of important City news and
crime alerts
5. Maintained emergency management website
6. Created new parks and recreation online guide
�� Coordinated public safety communications, including
updated emergency guide, hurricane awareness and
creation of various brochures
�� Coordinated communications on important issues such as
the Imperial Development and multifamily developments.
�� Created numerous publications:
�� Four Sugar Land Today newsletters, distributed to
more than 28,000 homes and businesses
�� More than 50,000 educational brochures, flyers and
posters distributed throughout the community
�� Annual Report
�� Annual calendar with photos contributed from
the community
�� 2012 Election Guide
�� The updated 2012 Comprehensive Plan
Interview for SLtv16 on the annual neighborhood meet and greet, National Night Out A sample of 2012 city publications