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A complete overview of all events and education taking place during Automotive Service & Repair Week 2011.
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P.O
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TX
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Reg
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Aug
ust
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& S
AVE!
Automotive Service & Repair Week (ASRW) is the #1 regional, national and international resource for professionals in the automotive service & repair industries. It’s the only trade event dedicated solely to serving this community – put on BY the industry, FOR the industry.
ASRW features two distinct events, NACE and CARS, each catering to a niche within the automotive service & repair industry, which makes it the ONLY comprehensive event for everyone involved in the industry to gather for several days of world-class exhibits, education, networking, and live demonstrations.
ASRW | NACE | CARS is unique from other events in that it consistently gives back to the industry it serves – a vision shared by its sponsoring organization (ASA). Offering more hours of instruction through its educational program than any other entity, scholarships, discount registrations for instructors and students, a platform for charitable organizations within the industry, and a full time lobbyist in Washington, D.C. dedicated to automotive legislation, ASRW is a true partner with the industry.
The International Autobody Congress & Exposition (NACE) is the world’s leading collision repair event. For 29 years, NACE has been serving the collision repair profession and is still the only event specifically designed for this industry. NACE is a unique marketplace to see all the products, equipment and technology available in the collision repair profession. And for the first time in SEVEN YEARS, NACE is headed east!
Co-located with NACE, the Congress of Automotive Repair & Service (CARS) is the premier event for automotive service and repair professionals. CARS was created more than 25 years ago to provide buyers and sellers within this professional community a place to network, learn about the latest technological developments and experience a unique marketplace for all the products, services, equipment and technology available to industry professionals.
This is the industry’s event and ASRW continues to change and evolve with the ever-changing needs of the constituents it serves.TH
E SIG
NIFI
CANC
E OF 2
011
With ASRW headed East, there are so many reasons to get excited!By attending this year, you have the opportunity to take advantageof a new location and everything Orlando has to offer.
• 80+ sessions in the ASRW Conference Program• NEW SHOW HOURS - ASRW concludes at 3pm on Saturday allowing you and your family to enjoy the local family-friendly activities at discounted prices after the show closes and on Sunday. • NEW! ASRW Town Hall – Saturday afternoon• ASRW Industry Forum & Reception – Discuss relevant, compelling industry topics and then start networking – all BEFORE the show opens• Opening General Session, sponsored by
• Add-on education from:
• I-CAR education beginning Wednesday, October 5th
and the I-CAR Technology Showcase, featuring live demonstrations on the show floor• Exciting, nearby off-site venue for the ASRW Welcome Reception, sponsored by: • Car show - admire a collection of rare, exotic and hot rod/street rod vehicles with our newest partner, the Muscle Car Network of Florida • World class exhibits showcasing the latest products & services, featuring: – ASA Marketplace – Customer Service Pavilion – OEM Pavilion• Charitable Participation: – NABC’s Recycled Rides – Watch as local families’ lives are changed when they receive a vehicle on-site – Collision Repair Education Foundation’s “Mini-Makeover” – An area school is getting their wish list fulfilled. Celebrate with Lake Technical College as they are awarded this special grant for their collision repair program.
HIGHLIGHTS OF ASRW 2011:
Wan
t to
kno
w w
ho’s
ex
hibi
ting
at t
he s
how
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can
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ith y
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smar
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or
the
up-t
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itor
list
Stay
Con
nect
ed w
ith t
he s
how
:
Exh
ibit
s: O
ctob
er 6
–8 //
Con
fere
nce:
5–8
//
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nge
Cou
nty
Con
vent
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Cen
ter
THE
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Exhibits: October 6–8 // Conference: 5–8Orange County Convention Center
THE PREMIER EVENT DEDICATED TO THEAUTOMOTIVE SERVICE & REPAIR INDUSTRIES
ASRW 2011 // ORLANDO, FL USA
IT’S ALL ROLLED INTO ONE
www.ASRWEVENTS.com
We’ve secured hotel space at a variety of properties – all within 2 miles of the Orange County Convention Center. We will be offering shuttle service during show hours, for all properties (except those noted as walking distance to the convention center).
NEW! Many of the properties we’ve contracted with are offering GREAT complimentary extras.
Please note: All extras are only available for rooms booked throughwww.HanleyWoodHousing.com. Reserve your rooms today!
Reserve your hotel rooms online at www.HanleyWoodHousing.com, email us at [email protected] or call 800.895.3978. Check the NACE and CARS websites for airfare & travel discounts.
EARLY BIRD DEADLINE – AUGUST 9TH
SCHEDULE-AT-A-GLANCE
HOUSING
REGISTRATION PACKAGES & PRICING
WEDNESDAY, OcTOBER 58:00am – 12:00pmADD-ON EDUCATIONIc01 Inspecting Repairs for
Quality control (QUA01)Ic02 Steel Unitized Structures,
Technologies & Repair (SPS07)Ic03 collision Repair for
Toyota, Lexus and Scion Vehicles (TOY01)
8:30am – 10:00am90-mINUTE SESSIONSWE01Nc M How to Build a Better You
BryanDodgeWE02N M Marketing for a DRP –
Acquiring the Business HankNunn
WE03N M creating a Positive Work Environment FeliciaFunchess
WE04N T Post Repair Problems Related to Undercarriage Issues, TPMS and ESc Lights JohnShewbridge
8:30am – 11:30am3-hOUr SESSIONS
WE05c M Ignite the Internet! Internet Marketing for Auto Repair Professionals DannySanchezWE06Nc M creating Raving Fans for
Your Business ChrisChesney
WE07N M The Mechanics of Estimating MikeAnderson
WE08N T Sherlock Holmes Diagnosis JimMorton
WE09N T Hybrid Technology Powered by cARQUEST Technical Institute GeorgeLesniak
10:30am – 12:00pm90-mINUTE SESSIONSWE10Nc M What to Do When an
Inspector Knocks on Your Door EricSchmitzWE11Nc M Give Me Your Keys Please
TonyNetheryWE12N M Why Lean Implementations
Fail in the collision Repair Industry (RepeatedonThursday–TH10N) TonyPasswater
WE13N T Design-Based Repairs (RepeatedonFriday–FR10N) RichardPerry
1:00pm – 2:30pm90-mINUTE SESSIONSWE14Nc M Building a Team That
Works Without You BryanDodgeWE15Nc M Game On: Engaging the
Gen Y customer RyanSchneider
WE16N M Back to Basics – Body Shop Financials HankNunnWE17Nc W Winning With a
Professional Road Map BeckyGlauser
1:00pm – 4:00pm3-hOUr SESSIONSWE18Nc M Winning Women customers
MargieSeyferWE19N M Lean 3.0
JohnSwiegart,SteveTrappWE20c M I Object!
MaylanNewtonWE21c M Farming Your Industry
AaronClementsWE22c T Variable Valve Timing
System Diagnosis Powered by cARQUEST Technical Institute GlennYoung
1:00pm – 5:00pmADD-ON EDUCATIONIc04 collision Repair for Ford
and Lincoln Vehicles (FOR01)Ic05 Overview of cycle Time
Improvement for the collision Repair Process (cYc01)Ic06 Hybrid Electric and
Alternative Fuel Vehicles (ALT02)
3:00pm – 4:30pm90-mINUTE SESSIONSWE23Nc M creating a Business That
Works FOR You, Not Just BEcAUSE of You RobertClementsWE24Nc M Positioning Your Shop for
Success in the Internet Economy JordanMacAvoyWE25Nc M GREEN – It Benefits
People and Business (Panel) TrishSerratore(Moderator)
WE26N M Zeroing In on Profit Improvement Opportunities Through Process Driven Repairs (RepeatedonFriday–FR20N) ScottPierce,JohnSpoto
WE27N M The changing I.T. Environment – The clouds Are Rolling In FredIantorno
WE28N M Stop Guessing and Start Knowing TomMcGee
4:30pm – 8:00pmASRW INDUSTRY FORUM &REcEPTION4:30 pm – 7:00 pm7:00 pm – 8:00 pm (reception)
THURSDAY, OcTOBER 68:30am – 10:00amOPENING GENERAL SESSION/KEYNOTESponsoredbyDuPontPerformanceCoatings
10:00am – 4:00pmASRW EXPOSITION
12:00pm – 1:30pm90-mINUTE SESSIONS
TH01c T Accessory Belt Drive System Diagnosis (RepeatedonSaturday–SA08C) BobbyBassett
TH03c T TPMS Update Powered by cARQUEST Technical Institute JimCokonis
2:00pm – 5:00pm3-hOUr SESSIONS
TH03N M Introduction to Lean BernieBlickenstaff
TH13N M crash course in Internet Marketing! Internet Marketing for the collision Industry DannySanchez
TH04c M Increasing Technician Efficiency – It’s a Team Effort RyanKooiman,JeffMasterman
TH05c M The changing Marketplace continues... Now What Drives the Bottom Line? - Part 1 BobGreenwood
TH06c M Essential Electronics Powered by cARQUEST Technical Institute CarlSchweikert
3:00pm– 4:30pm90-mINUTE SESSIONSTHO7Nc M Attitude is Everything!
MaylanNewtonTH08N M Leading change
FeliciaFunchessTH09N M Negotiation Skills: Key to
Improved Profitability HankNunn
TH10N M Why Lean Implementations Fail in the collision Repair Industry (RepeatedfromWednesday–WE12N) TonyPasswater
TH11N M Parts Procurement Tips for Estimators (Panel) MikeAnderson,RonKuehn (Moderators)
TH12Nc W Leading and Succeeding: cultivating Leadership Skills that Benefit You and Your Organization MarcyTieger
TH14N T Electrical Troubleshooting for the Body Shop Technician JimMorton
4:45pm – 6:00pmASRW WELcOME REcEPTIONSponsoredbyCCCInformationSystems,Inc.
FRIDAY, OcTOBER 77:30am – 10:30am3-hOUr SESSIONS
FR01Nc M The Power of change RichardFlint
FR02N M Simple cycle Time Solutions RonKuehn
FR03c M The changing Marketplace continues... Now What Drives the Bottom Line? - Part 2 BobGreenwood
FR04c T Gas Direct Injection Powered by cARQUEST Technical Institute JasonVirdin
8:30am – 10:00amADD-ON EDUCATIONPcI01 Insurance and collision
Repair: Issues 2012 RobertPassmore
8:30am – 10:00am90-mINUTE SESSIONSFR05Nc M communicating With
People Who Drive Us crazy MargieSeyferFR06Nc M Dismantle the Social
Network! Social Media Marketing for the Automotive Industry DannySanchez
FR07N M Blueprinting Basics BernieBlickenstaff
FR08N M E-Learning Resource DickElder,SteveTrapp
FR09N M Understanding continuous Improvement MikeAnderson
FR10N T Design-Based Repairs (RepeatedfromWednesday–WE13N) RichardPerry
FR11Nc W Ready, Set, Simplify: Tips to Simplify Your Work (and Your Life) BeckyGlauser
10:00am – 4:00pmASRW EXPOSITION
1:00pm – 2:30pm90-mINUTE SESSIONS
FR12c M Reality Repair Shop – What Would You Do? (Panel) T.J.Reilly(Moderator)
FR13c T Immobilizer Service Opportunities Powered by cARQUEST Technical Institute MarkOlinger
3:00pm – 6:00pm3-hOUr SESSIONS
FR14Nc W Survival Skills for Today’s Employer: HR Best Practices CoryKing
FR15c M Finding the Opportunity in Every challenge (Panel) AaronClements(Moderator)
FR16c T Hybrid Vehicle Service Powered by cARQUEST Technical Institute AdamRobertson
4:00pm – 5:30pm90-mINUTE SESSIONS
FR17Nc M Understanding Legal Structures: The Key to Asset Protection and Tax Reduction DanMcNeff
FR18Nc M Leadership Best Practices: How to Inspire, Delegate, and coach your Team to Success MikeAnderson
FR19Nc M confident Selling – Do You Believe? MaylanNewton
FR20N M Zeroing In on Profit Improvement Opportunities Through Process Driven Repairs (RepeatedfromWednesday–WE26N) ScottPierce,JohnSpoto
FR21Nc M customer Service Done Differently TonyNethery
FR22c M New Marketing Technologies to Level the Playing Field JoeGibson
FR23N T The Alignment Printout as a Diagnostic Tool JohnShewbridgeFR24Nc W TBA
TBA
SATURDAY, OcTOBER 87:30am – 10:30am3-hOUr SESSIONS
SA01Nc M Wanted: Leaders That Lead! RichardFlint
SA02Nc M Survival Skills for Today’s Employer: compliance with Wage/Hour Laws CoryKing
SA03c T Fluid Technology Powered by cARQUEST Technical Institute LouieNelson
SA04c T Developing a Diagnostic Game Plan Powered by cARQUEST Technical Institute JimGarrido
8:00am – 12:00pmADD-ON EDUCATIONIc07 Plastic and composite Repair
(PLA03)Ic08 collision Repair for Ford
and Lincoln Vehicles (FOR01)Ic09 Waterborne Products,
Systems and Application (REF07)
8:30am – 10:00am90-mINUTE SESSIONS
SA05N M Strength Training - Meeting the current & Future Demands of Your Business LarryBaker
SA06N M Bullet-Proof Estimates PeterKennedy
SA07N M Pre-Production Processes to Increase Sales and Improve cSI and cycle Time RobertRick
SA08c T Accessory Belt Drive System Diagnosis (RepeatedfromThursday–TH01C) BobbyBassett
SA09Nc W cEO From the Inside Out RuthWeniger
SA10N M Simple Front Office Staffing Solutions RonKuehn
10:00am – 3:00pmASRW EXPOSITION
1:00pm – 5:00pmADD-ON EDUCATIONIc010 Hail, Theft, Vandalism Damage Analysis (DAM09)Ic011 corrosion Protection (cSP01)Ic012 Vehicle Technology & Trends (NEW11)
3:00pm – 4:30pmASRW TOWN HALL:HOW WILL HEALTHcARE REFORM AFFEcT MY BUSINESS?
For a complete list oF asrW conFerence program sponsors, vieW and doWnload the schedule-at-a-glance at:WWW.NAcEEXPO.cOM & WWW.cARSEVENT.cOM.
SESSION cODE INDIcATORS:N NAcE SESSIONS
c cARS SESSIONS
Nc BOTH NAcE & cARS SESSIONS
INDIcATES ADD-ON EDUcATION INDIcATES 3-HOUR SESSION
TRAcK INDIcATORS:M MANAGEMENT
T TEcHNIcAL
W WOMEN’S PROFESSIONAL DEVELOPMENT
PROGRAM SESSIONS KEY:
WE16N MSession Code
Track
Indicates Day Show Indicator
REGISTRATION PAcKAGES& PRIcING
Early-Bird Pricingby AUGUST 9TH
Standard Pricingafter August 9th
2011 registration packages and pricing include:
SUPER PASS Best Value! $335 $355
Wednesday Conference Pass $210 $240
3-Hour Seminars $130 $140
90-Minute Seminars $70 $80
EXPO PASS $15 $25
KEY EVENTS - Now included with the purchase of a Super Pass!ASRW Industry Forum $40 $50
Opening General Session $25 $35
ASRW Welcome Reception $50 $60
ASRW Town Hall $40 $40
OFFIcIAL HOTELS DISTANcE TO Occc RATE (PER NIGHT)
Courtyard by Marriott -International Drive
1.2 mi $129
Doubletree by Hilton - Orlando at SeaWorld
.9 mi $124
Embassy Suites OrlandoInternational Drive/Convention Center
.9 mi$165 (king)$175 (dbl)
Hampton Inn - Convention Center .8 mi $119
Hilton Garden Inn - SeaWorld 1.8 mi $119
Homewood Suites - Orlando .9 mi$129 (king)$149 (dbl)
Hyatt Place -Orlando/Convention Center
1.7 mi $139
Peabody Orlando .1 mi $199
Red Roof Inn .5 mi $82
Renaissance Orlando Resort 1.7 mi $169
Residence Inn by Marriott -Convention Center
1.2 mi $139
Rosen Centre .4 mi $173
Rosen Inn at Pointe Orlando .5 mi $82
Rosen Plaza .3 mi $163
Springhill Suites -Orlando/Convention Center
.4 mi $129
Westin Image - Orlando 1 mi$159 (studio)
$179 (1 bdr ste)
WHAT’S INcLUDED IN YOUR REGISTRATIONPAcKAGE
Expo
Pas
s
conf
eren
ce S
essi
on
ASRW
Indu
stry
For
um &
Re
cept
ion
Open
ing
Gene
ral S
essi
on
ASRW
Wel
com
e Se
ssio
n
ASRW
Town
Hal
l
conf
rene
c Ba
g /
com
mem
orat
ive
Pin
each registration package allows you access to different events during asrW l cars l nace. While the super pass is your best option in terms of value, this chart demonstrates what tickets/events are included with each registration package:
SUPER PASSBest Value! ✓ ✓
1
✓ ✓ ✓ ✓ ✓WednesdayConference Pass ✓ ✓
2
✓3-HourSeminars ✓ ✓
3
90-MinuteSeminars ✓ ✓
3
EXPO PASS ✓1: One ticket per timeslot 2: Wednesday sessions only 3: Individual sessions
For a complete listing of AMI accredited conference sessions at ASRW, view and download the schedule-at-a-glance atwww.NACEexpo.com and www.CARSevent.com.
