2010 Leaders of the Year in Public Policy

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Aaron Brown, keynote speaker . . . . . . . . . . . . . . . . . . . . . . .4David Ira Goldstein, Arts & Humanities . . . . . . . . . . . . . . . . .4Todd Sanders, Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Christine Mackay, Economic Development . . . . . . . . . . . . . . .5Tim Carter, Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Cheryl Lombard, Environment . . . . . . . . . . . . . . . . . . . . . . . .7CAP Board of Directors, Government . . . . . . . . . . . . . . . . . . .7Ronald S. Weinstein, Health Care . . . . . . . . . . . . . . . . . . . . .8Rep. Chad Campbell, Government Transparency . . . . . . . . . .9Rep. Russ Jones, Government Transparency . . . . . . . . . . . . . .9Sen. Frank Antenori, Government Transparency . . . . . . . . . .10Sen. Rebecca Rios, Government Transparency . . . . . . . . . . .10Arizona Families F.I.R.S.T. Program, TERROS, Social Services 11ServiceArizona.com, Technology . . . . . . . . . . . . . . . . . . . . .12John S. Halikowski, Transportation . . . . . . . . . . . . . . . . . . .13Dale Shewalter, Unsung Hero . . . . . . . . . . . . . . . . . . . . . . .14Russell Smoldon, Volunteerism . . . . . . . . . . . . . . . . . . . . . . .15Rep. Jack Brown, Lifetime Achievement . . . . . . . . . . . . . . . .15

Contents

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David Ira GoldsteinArizona Theatre Company

ew signs that Phoenix hasgrown into a major city aremore prominent than the progress its arts and

cultural offerings have made during the three decades David IraGoldstein has been managing stage productions.

A recurring criticism of Phoenix and other relatively newercities – that they lack the kind of cultural diversity of older cities– has little merit today, says Goldstein, 57, artistic director of theArizona Theatre Company.

“Many arts and cultural institutions in Arizona have a con-siderable national profile, which wasn’t the case when I started30 years ago,” he says.

The Valley is filled with examples, Goldstein says, from tradi-tional centers such as the Heard Museum, Phoenix Art Museumand Phoenix Symphony to the recently opened Musical Instru-ment Museum.

Patrons of the arts who move to Arizona sometimes con-tribute financially to arts programs in other states, but they stillsupport arts programs here by attending events.

“They may still give to the Cleveland Orchestra, but they are

coming to the Phoenix Symphony and the Ari-zona Theatre Company as well,” says Goldstein,who says that from a purely business standpoint,Phoenix’s arts institutions have become better atraising money than they used to be.

The Arizona Theatre Company has relied on a wide varietyof works to draw audiences, says Goldstein, who says the biggestattractions tend to come from classic musicals, although lastseason’s biggest seller was “Second City Does Arizona,” in whichthe nationally famed comedy troupe lampooned Arizona poli-tics and personalities.

According to an Aug. 31 article at examiner.com, Goldsteincame to Phoenix in 1991 after serving as associate artisticdirector for theater companies in Seattle and St. Paul, Minn. Healso has been a guest director for several theater companiesnationwide.

As Arizona Theatre Company’s artistic director, Goldsteinhas produced more than 165 main stage plays, workshops and

presentations. He has also been a visiting instructor at severalAmerican universities.

Goldstein says budget cuts have affected arts educationalinstitutions that prepare the next generation of performers.

“In many ways we have a bigger challenge in arts educationfunding than when I was growing up,” he says. “It’s becomeincumbent on arts institutions like Arizona Theatre Companyto double their efforts.”

The number of young people seeking careers in the artsremains unabated, he says.

“There’s never been or will be a shortage of talent amongyoung people,” Goldstein says. “But there may well be ashortage of opportunity.”

Arts & HumanitiesF

ot many people are remembered for theiractions on the first day of a new job. For2010 Leaders of the Year keynote speaker

Aaron Brown, his first day of a new job reporting the news on the air for CNN just happened to be Sept. 11, 2001.Thirty minutes after the first terrorist attack, Brown began broadcasting from a rooftop in lower Manhattan. He received

one of journalism’s highest honors, the Edward R. Murrow Award, for his coverage of the tragic events. His reporting that dayhas been called courageous, calming and insightful.

Brown, who serves as the inaugural Walter Cronkite professor of journalism at ASU’s Cronkite School of Journalism andMass Communication, teaches a seminar each semester on turning points in television news history. He is supremely qualified.

Brown spent the majority of his five years at CNN hosting the network’s flagship program “NewsNight with AaronBrown.” His coverage included the 2004 presidential election, the Iraq War and the Space Shuttle Columbia disaster.

Before joining CNN in 2001, Brown was a founding anchor for ABC’s “World News Now,” the network’s overnight news-cast, and later was the anchor of “World News Tonight Saturday” as well as a correspondent for “World News Tonight withPeter Jennings.” While at ABC, he covered the trial of O.J. Simpson, two California earthquakes, the Columbine shootings,the violent struggle for democracy in Haiti and the war in Bosnia.

In addition to the Murrow Award, Brown has been honored with three Emmys, a DuPont, two New York Film SocietyWorld medals and a George Foster Peabody Award during his career.

When away from the classroom, Brown can be found in front of a television camera once again as anchor of “Wide Angle,”PBS’ weekly global public affairs series.

Brown’s keynote speech at this year’s Leaders of the Year event will take place Sept. 28 at the Wyndham hotel in downtownPhoenix. Along with Brown’s speech, the Arizona Capitol Times will present awards to 17 influential community leaders.

Aaron BrownWalter Cronkite Professor, Cronkite School of

Journalism and Mass Communication, ASU

2010 Award RecipientsCompiled by Richard Tackett, Debra Utacia Krol and Mark Scarp/Arizona Capitol Times correspondents

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Todd SandersGreater Phoenix Chamber of Commerce

or one whose job is to wave anencouraging flag to lead businesses tosettle in the Valley, Todd Sanders’ eco-

nomic forecast is straightforward and serious. Populationgrowth, Arizona’s reliable economic engine, won’t get thestate back on track as it once did, he says.

“Growth won’t be a part of who we are, at least for theforeseeable future,” says Sanders, 41, president and chiefexecutive officer of the Greater Phoenix Chamber of Com-merce.

That doesn’t mean that he’s put down that flag, however.The Valley and the state will be turning to other pillars

on which to build an economic future, including healthcare, education and biosciences, he said. The state also willbe relying on solar power equipment manufacturing incen-tives, made possible by the 2009 passage of SB1403.

Of course, starting any business in Arizona now won’t beeasy, says Sanders, whose organization’s membership is madeup of 70 percent small businesses. But those who find a wayto get through the next several months have a very goodchance of survival.

“If you can be successful now, you will be successful inthe further-out years,” he says. That success will be defined

by an entrepreneur’s sense of certainty and “intestinal forti-tude,” he says.

“It’ll take some certainty on the public side as well,”Sanders says, adding that he hopes the Legislature will adopta “do-no-harm” attitude.

“You can expect regulatory authority, taxation,” he says.“But you have to balance out the idea that there is a tippingpoint,” when too much government involvement is detri-mental to a rebounding economy.

According to Sanders’ biography, he spent seven years asa policy analyst at the Arizona House of Representatives,where he advised lawmakers on energy law, municipal policyand trust land reform.

Before taking over as president and CEO, he was thechamber’s vice president of public affairs and economicdevelopment, where he worked on issues such as immigra-tion reform, tax policy and health care. His biography statesthat the bilingual Sanders, who was born in Bogata,Colombia, also serves on the Arizona-Mexico Commission,which encourages advocacy, trade and networking coopera-

tion between Arizona, Mexico and Latin America.The economic comeback will be slow, he says.“It looks like we’re in a recovery mode, but it’s a shallow

recovery. It’ll take a few years to get back to where we werein 2007,” he says. “At least four years.”

Business

Christine MackayCity of Chandler

hristine Mackay doesn’t exactly laugh atrecessions and sneer at slow recoveries.But they’re nothing new to her, she says.

“This is my fourth down cycle. I go back to the RTC inthe 1980s,” says Mackay, 48, Chandler’s city economicdevelopment director since 2008, recalling the 1980s sav-ings-and-loan scandals.

But she agrees that the current recession is different fromthose others. “This one is so broad-reaching,” she says.

How does an economic development director, who’s paidto generate cash flow from new and bigger businesses settingup in town, accomplish that in such tough times? By gettingaggressive, she says. And, she says, with a staff that doesn’tlook at things the way government employees often do.

More like how Donald Trump might.“The most important thing is that we come from the pri-

vate sector,” Mackay says. “We don’t operate as the govern-ment. We all have a private marketing background. Weknow that whoever gets to the deal first gets the deal.”

In an economic climate with fewer opportunities for a cityto land premier businesses, Mackay says it’s vital to go afterthe ones that are out there with a real competitor’s attitude.

If you don’t return a phone call from a prospective busi-ness that same day, they’re going to call somewhere else, shesays.

“We all come from a place where if you don’t make atransaction, you don’t eat,” Mackay says.

Mackay’s economic development staff probably hasn’tmissed many meals lately. In May, the city welcomed theContinuum, a 153-acre science-and-technology park at thesite of a former Motorola plant that will include a 10,000-square-foot University of Arizona learning center. City offi-cials estimate that when fully built out, the park will behome to between 8,000 and 12,000 jobs.

And in April, the city celebrated the grand opening ofthe Innovations Technology Incubator near McClintockDrive and Chandler Boulevard. According to a city state-ment, the incubator gives the city the ability to grow its ownbusinesses in fields such as biotechnology, bioinformatics,software design, nanotechnology and medical devices.

Chandler tourism is showing signs of improvement aswell, she says. Hotel stays are up 41 percent compared to

2009, she says, belying highly publicized vows to boycottArizona.

“They may tell their neighbors they’re boycotting Ari-zona,” Mackay says of out-of-state visitors. “But they reallyaren’t.”

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Tim CarterYavapai County Education Service Agency

ike most educators, Tim Carter believesthat the right curriculum combinedwith the right amount of hard work will

produce great results for a student. But he believes even more strongly in another con-

tributing factor to academic success.Carter, 57, Yavapai County schools superintendent, says

the “spark” — a properly motivated student — does morethan anything else.

“The spark is the critical factor for anybody,” he says.“Once you find your passion, that’s what motivates you tolearn to be successful.”

Carter agrees with a premise advanced by Newsweekcolumnist Robert Samuelson, who wrote in the magazine’sSept. 13 issue about how the main impediment to studentlearning is motivation, which can’t be encouraged throughtypical efforts at education reform.

“It is not always a big enough concern in education,”Carter says. “We don’t control the parts of the process theway other businesses do. Very rarely along the way do weask the person, ‘What do you want to know? What’s impor-tant to you?’ Too often, education is what someone elsethinks is important to them.”

Carter recalled two former students who, while inschool, said they didn’t understand their chemistry andphysics classes. They didn’t have to, they said, because theydidn’t believe they would ever use what they were learning.

“Today they’re accident investigators that use both,” hesays. “Individualizing education works right, but that’s hardto do.”

According to his biography, Carter taught high schooland college courses in several Arizona communities. He alsoserved as principal at Prescott High School until his retire-ment in 2003.

He was appointed Yavapai County schools superin-tendent in 2005 by the county Board of Supervisors andwas elected and re-elected to the position in 2006 and 2008.He plans to seek re-election in 2012.

Carter also has experience teaching Traffic SurvivalSchool in Yavapai County.

He says the “wave of the future” regarding motivatingstudents may well be found in online instruction, wheresome students who don’t do well in classrooms often excel.

Carter says parent involvement is vital to properly moti-vating students, saying that he wished there was “a tax creditfor parent involvement.”

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Cheryl LombardThe Nature Conservancy

Cheryl Lombard, the government rela-tions director for the Nature Conser-vancy’s Arizona chapter, is being hon-

ored this year for her leadership in environmental issues atthe Capitol. Her 20-year career has given her experience inpolitics, community and media relations, as well as non-profit development and conservancy ventures.

Lombard oversees all political and policy decisions by theNature Conservancy’s Arizona chapter, as well as federal andstate lobbying and some community relations. She wasappointed by former Gov. Janet Napolitano to the Gov-ernor’s Regulatory Review Council and still serves therethanks to a re-appointment by Gov. Jan Brewer. She wasalso recently appointed to the Governor’s Climate ChangeAdvisory Commission.

Lombard gives credit for much of the success this year tothe tightly knit group of people who push for the environ-mental agenda at the Capitol.

“It’s a real honor and a huge shock,” Lombard says. “It’s agreat group of people who work on these natural resources.We do disagree, but when we can reach a resolution it’s agood group to work with.”

According to John Graham, former chair of the Conser-vancy’s Arizona chapter and a member of its board oftrustees, Lombard probably shouldn’t be so modest abouther abilities.

“She’s got a great skill set, and she’s well-respected,”Graham said. “She’s very thoughtful about walking in oth-ers’ shoes. For the complex issues, which environmentalissues tend to be, she’s an ideal fit for the role.”

Lombard says a big environmental victory this year camewith a settlement being reached between the Salt RiverProject (SRP) and the communities of Prescott and PrescottValley. Previously, SRP had sued to stop the communitiesfrom pumping water from the Big Chino Aquifer, which theutility viewed as a threat to its water holdings in the nearbyVerde River. The settlement allows both parties to essentiallyget what they want while making some concessions.

“We were supportive of that settlement to move forward,because it’s opening discussion about water issues withoutthe need for litigation,” Lombard says.

Lombard says that the past few years have been tough,which is due mostly to the state’s budget issues. Cuts to Ari-zona’s natural parks and the downturn in state land develop-ment have been stressful for environmentalists, but Lom-bard says the small but effective environmental lobby at theCapitol is dedicated to working them out.

“We want to be a party in these budget discussions andbring out all of these issues for a full and balanced discus-sion,” she says.

Environment

Central Arizona WaterConservation ProjectBoard of Directorshe Central Arizona Water Conserva-

tion District Board of Directors knowsthat a steady water supply is vital to Ari-

zona’s future and continued sustainability. It is the board’s goalto lead the state’s government bodies in efficiency to achieve bal-ance in water supply and distribution.

“We’re having to deal with a multitude of very complexissues,” says Susan Bitter Smith, president of the Central Ari-zona Project (CAP) board. “But we have a unified leadershipthat’s launching into those and fixing them successfully.”

CAP was established to deliver the state’s share of water fromthe Colorado River to Maricopa, Pinal and Pima counties. It’smaintained by a 15-member board of directors. Board membersserve unpaid six-year terms and implement new strategies aimedat maximizing the state’s supply of fresh water for the futurewith as small a cost as possible.

“I firmly believe we’ve shown a leadership role in makingsure we have water supplies, and we’ve done this at the sametime as the state is lowering tax rates,” Bitter Smith says. “We’vedone more for less money. That’s great in this environment.”

One key issue that required the board’s attention, BitterSmith says, was working to restart operations at the YumaDesalination Plant. The plant takes agricultural wastewater and

converts it back into usable water. Environmentalists, as well asthe government of Mexico, had concerns that the plant wasusing water critical to Cienega de Santa Clara, a nearby wildlifehabitat.

Central Arizona Project commissioned a study in an attemptto alleviate those fears and hopefully show that the desalinationplant could be restarted without destroying the 40,000-acrewildlife reserve.

“We did so, successfully,” Bitter Smith says. “The environ-mental community basically agreed we were right, but the issueis multinational. The government of Mexico had concerns, andthey were satisfied.”

Pamela Pickard, vice president of the CAP board, says thegroup has been a model for leadership in government, not onlybecause of the efficiency with which it accomplishes its goals,but because of the diverse, talented and specialized group it rep-resents.

“We really have a diverse board with different strengths thatwe use,” Pickard says. “We’re good at getting out to the commu-nity and getting our message out to the Legislature.”

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Dr. Ronald Weinstein is being honoredthis year for his leadership in the healthcare field, but if you ask him he’ll insist

that the real credit belongs to all of the professionals who dedi-cate their time to making the Arizona Telemedicine Program asuccess.

The program was established in 1996 under the direction ofArizona’s Joint Legislative Budget Committee (JLBC). At thetime, Weinstein says, the Legislature was dealing with the issueof unequal distribution of health care across the state. It wasfinding that people in the state’s rural communities, prisons andtribal populations were having a hard time making contact withhighly trained, highly specialized medical professionals.

“In 1996, there was a lack of broadband telecommunicationsin the state,” Weinstein says. “The government had attemptedin the past to create programs that would encourage companiesto build out here, but it didn’t happen.”

Weinstein was commissioned by JLBC to lead the program.He was also integral to creating the enabling legislation, spon-sored by then-Rep. Bob Burns. His proposal was accepted andthe program began with an initial eight-site pilot project.

Since that time, the program, which is partially operated outof the University of Arizona, has expanded to more than 150sites in more than 70 communities. It allows people in smallerrural communities to have direct interaction with specialistssuch as radiologists, cardiologists and psychiatrists who mightnot work within a reasonable distance of them.

“We’ve created a business model for telemedicine which hasbeen very successful,” he says. “Our corps of engineers, who arestate employees, have actually physically built out a network.Over one million telemedicine cases have been handled over ournetwork.”

Those who work with Weinstein say that the program hasbeen a great success and Weinstein’s leadership should be recog-nized.

“He’s a leader, a visionary who educates on a daily basis whilehe’s mentoring us in the program,” says Kris Erps, associatedirector of administration at the Arizona Telemedicine Program.“He’s always on the go with new ideas and the strong leadership

that we admire him for.”Weinstein says that while there are a lot of hurdles the state

still needs to jump over to provide equitable health care acrossthe board, it’s great to be recognized for the huge amount ofwork he and his team have put into making telemedicine areality in Arizona.

“We’re very honored,” he says. “It’s a real success story, to bebenefiting a million-plus patients.”

Health Care

Ronald S. Weinstein, M.D.Arizona Telemedicine Program, University of Arizona

ISAACSON & MOORE, P.C.

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From your team and Board of Directors at the Greater Phoenix Chamber of Commerce

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Russ JonesArizona House of Representatives

uma Republican Rep. Russ Jonessays his award was a welcome sur-prise “When I got the list and looked

at the legislators and saw my name, I said ‘Holy mackerel!’” Leadership involves a willingness to “walk the walk,” Jones

says. “You must be committed to truly understanding thosewho you would lead.” He says legislators also need to earnconstituents’ respect. “You need to ‘get it,’” he says.

Finally, he says it’s vital to “have a clear vision of where youwant to lead, and to articulate your vision so that people canvisualize your direction.” Jones calls it a “roadmap” downwhich he leads his constituents. “If you can do these things,people will sign on and allow you to lead them down thatpath.”

Jones says he shares mutual respect with the media. “I value the place of media to act as a check and balance,”

he says. “It’s their job to show if I detour from my roadmap.”Jones adds that, as sometimes is the case, a detour is necessary,and the legislator should be able to justify to the media andthe public what he or she is doing and why.

“The media is a means to the end for public servants,” saysJones, “and also helps generate feedback from constituents.”

However, Jones also notes that the media need to more clearlydefine the wall separating editorial and commentary fromstraight news reporting. “The dividing line is gray,” he says.“The more clarity we can make, the better.”

Jones also stresses that he intends to represent all people inhis district, and thus will not sign on to any type of votingpledge. “We narrow ourselves down and make ourselves lessflexible,” he says. “It’s more important for a constituent to tryand understand the candidate’s core values that make theperson who he is; that’s the best a candidate can possibly do.”

Jones credits his wife for keeping him centered, “and so domy constituents.”

The vice-chair of the House Natural Resources Committee,Jones, a customs broker who deals with Yuma’s agriculturalindustry, is also on the committee of record for the Depart-ment of Agriculture’s sunset review. He calls the department“critical” to Arizona’s overall economy and says that jobs willbe his focus this coming session. “Putting politics aside, smallbusiness doesn’t know any politics,” Jones says.

Chad CampbellArizona House of Representatives

hoenix Democratic Rep.Chad Campbell says he doesn’tseek out recognition, but he does

appreciate being honored for his public service to promotegovernment transparency.

“I’m not in this job for awards but for public service,”Campbell says. “But it does mean a lot to me.”

Campbell, who serves as House minority whip, says hisphilosophy encompasses accountability and commitment toa chosen cause. Campbell is also the ranking Democrat onthe House Commerce Committee and serves on the HouseGovernment Committee.

A Phoenix native and long-time supporter of progressivecauses, Campbell touts his work with the O’Connor HouseProject. The project is a collaboration of more than 100 stateleaders working to reform state government, includingrepealing term limits, reducing initiative fraud, repealingClean Elections and creating a lieutenant governor positionthrough the political organization Government for Arizona’sSecond Century.

“I’m very serious about the overhaul of the legislativesystem,” he says. “The current system was constructed in adifferent time, before we had so much going on. We need to

re-look at the time we spend in session, and ensure we havefull debates about the issues.”

Campbell said he is concerned that the system catersmore to special interests and political parties than to thepeople of the state. “And legislators need to have a good sup-port staff,” Campbell adds.

Campbell is always accessible. He is also a reliable sourceto get a feel of his caucus’ pulse. He also has advocated for amore open government budget process and for the rights ofthe media to access information.

“It’s part of my job and responsibility; people deserve toknow what legislators are doing.”

Campbell, who’s engaged to be married in 2011, wants tosee more long-term thinking and planning from state leaders.“Short-term solutions are making conditions worse,” he says.One of his goals is to engage in debate about how to get thebudget and the economy back on track.

“I’m looking forward to — more like hoping — for aserious conversation about where the state is headed,” hesays.

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Government Transparency



Frank AntenoriArizona Senate

obody in public policy willever say Tucson RepublicanSen. Frank Antenori is reluctant

to express his opinion. Indeed, the first-term legislator who moved from the

House to the Senate in March after Jonathon Paton resignedfor an unsuccessful congressional run, is known for beingoutspoken, even bombastic. He attributes this philosophy tohis time in the military, where he says he “inspired people todo the right thing for the better good, giving people direc-tion and focus.”

The former Green Beret, Bronze Star recipient, guerillafighter and author of a book about his experiences in the IraqWar, Antenori has little good to say about the media; “It’s myhallmark. Newspapers have drawn scorn because of what isseen as bias,” he says. “I see a liberal slant in reporting; it’sgoing to be difficult to side with media who don’t want toshow both sides.”

To illustrate his stance, Antenori, who represents District30, is proud to say that he once buttonholed the publisher ofthe Arizona Daily Star and argued that the paper should hire

more “conservative” editors. Antenori is easily one of the most quotable lawmakers at

the Capitol; he doesn’t quibble and he’s always fired up. Buthis most notable contribution to government transparencywas a bill he co-sponsored this year with Rep. Steve Mon-tenegro and others that will require local governments tomaintain a website beginning in 2013 that contains reportsof all revenues and expenditures of more than $5,000.

Antenori says that his focus this year is to “get rid of Ari-zona’s archaic tax code and bring good jobs back.” He notesthat the current tax environment “stinks” and says that thestate’s focus on tourism and other service-related industries isworking against Arizona’s long-term economic sustainability.

“Changing sheets and flipping burgers is for people justentering the job market,” Antenori says. “They were nevermeant to be lifetime careers. We’re not creating decent jobs.”

Antenori, married with two teenage sons, sums up his leg-islative style: “I will be relentless this term.”


pache Junction Democratic Sen.Rebecca Rios defines her leader-ship role as being the voice of a caucus that is

often overlooked.“It’s incumbent upon us to fight to be heard and get our

message across to the Legislature and through the media to thepublic,” says Rios, a third-term legislator and assistant minorityleader.

Rios feels an additional responsibility to not only representher district and party, but “the half, or more than half, of Arizo-nans who don’t agree with what the majority is doing in govern-ment, or how the government is being run.” She says being aleader requires the willingness to work hard to get that messageout.

Rios is one of the most accessible legislators at the Capitol.The outspoken Democrat almost always takes time to call backif she missed a call and follows up on queries. Her office isalways open to reporters, and she rarely backs away from toughquestions.

She says that the media is vital in acting as the conduitbetween the Legislature and the kitchen tables of every home inArizona. “We here at the Legislature live and breathe it and it’snot a normal role,” she says. “Normal people may only hear atwo-minute news clip or see a headline. From that quick glance,their opinions are formed. If the media doesn’t report it, it’s like

it never even happened.” However, Rios says many aspects of the legislative process

have become far more accessible to the public. “We have TVcameras that broadcast hearings and sessions, we allow people tosit at home and comment on legislation – those things didn’texist in 1995,” she says. However, she admits that there is alwaysroom for improvement. “Lots of decisions, such as the budget,continue to be made in closed-door meetings that are inacces-sible to the media and public,” Rios says.

“What happens in the Appropriations Committee has muchtoo little do with how the budget is really crafted; it’s a completedisservice that shuts out many stakeholders.”

It’s hard to believe Rios’ assertion that she’s a quiet, shyperson by nature; however, she says “finding myself in a leader-ship position in the Legislature has been an opportunity forgrowth.”

Rios inherited her feisty spirit from her dad, long-time legis-lator and former Senate President Pete Rios, who’s now a PinalCounty supervisor. “He says that the more local the politics, thebusier one gets.” Rios says.

“I want to be worthy of the public trust,” Rios says. “It’shumbling to think they have given me this distinction; to beacknowledged feels good.”

Rebecca RiosArizona Senate

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Arizona FamiliesF.I.R.S.T. Program

TERROS

TERROS has been engaged in providing care to those afflicted with behavioralhealth issues such as mental illness and drug addiction since its formation in 1969.The organization was awarded control of the Arizona Families F.I.R.S.T. (Families

In Recovery Succeeding Together) program in 2001, a year after the program was crafted throughlegislation.

“Our state government said they wanted to provide substance-abuse treatment to parents ofchildren taken away by Child Protective Services,” says Dale Rinard, president and CEO ofTERROS. “They wanted specific funding that would address outreach and engagement efforts toget people into treatment.”

Rinard says TERROS’ approach to recovery is unique because it involves the family unit as anecessary step to beating drug addiction.

“We have the dynamic of involving other people,” he says. “It’s family-oriented, and familiesand significant others are in the process.”

Besides providing as much treatment as needed, the program provides temporary housing forpeople who may have lost their jobs or homes because of an addiction. Additionally, TERROS canprovide some supportive transportation and minor auto repairs until the person is able to regainemployment.

This may seem a bit costly, but Rinard insists that the state’s overall savings once treatment iscompleted far outweigh the price.

“CPS has to take children away, and they go to foster homes,” he says. “The state is having topay those foster-care rates. The faster you can help reunite families, the faster it saves the state’scosts. Then, the people are back to paying taxes, working and back on their feet.”

Hank Radda, chairman of the TERROS board of directors, says the program’s leadership posi-tion in the social-services arena is thanks to its family approach and close cooperation with otherstate agencies such as Child Protective Services.

“We were very successful, even compared to national benchmarks, with a focus both on thesobriety of the family and the safety of the child,” Radda says. “We built a system that maximizedthe potential of families to step up and take care of their kids.”

Social Services

Arizona Families F.I.R.S.T. Program

Leader of the Year

Bravo!

From your friends at Arizona Governmental Affairs

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ServiceArizona.comArizona Department of

Transportation, Motor Vehicles Divsion

ServiceArizona.com offers fast, online access to many transactions that you’d other-wise have to go to a Department of Motor Vehicles office to complete. Since itemerged from a partnership between the Arizona Department of Transportation

and IBM in 1997, the site has serviced more than 45 million transactions.“We were looking for alternate ways to deliver customer service outside of our brick-and-

mortar facilities,” says Stacey Stanton, associate director at ADOT’s Motor Vehicles Divi-sion. “We had the vision then – that electronics were going to be our future. The implemen-tation team includes folks who are highly energized and future-thinking, truly out-of-the-box thinkers.”

Some of the site’s features that set it apart include vehicle-registration renewal, changes ofaddress, specialized plates and even voter registration. Stanton says features like these makeService Arizona a leader among other services of its kind.

“Other states are trying to emulate what we’ve done,” she says. “But we’re still very mucha leader in this activity.”

This industry-wide recogni-tion is partially due to thevaried services the site offers,Stanton says, but also because ofthe aggressive branding that the Department of Transportation has pursued since its incep-tion.

“We’ve used different media to publicize it,” she says. “We’ve had commercials, radiospots, pens, pencils, even tote bags. It’s very much a commonplace web address these days.Once you’ve used it, you’ll think about using that instead of coming to our office in thefuture.”

Service Arizona kiosks, which allow credit cards to be used to process transactions, areinstalled in Motor Vehicle Department offices across the state. Last year, the updated ServiceArizona Machine (SAM, for short) made its debut in Phoenix and Tucson offices. The newmachine allows customers to use cash, personal checks and credit or debit cards to pay forservices.

Stanton says her team is brainstorming new applications to feature on the site, includingredesigning certain aspects of the site’s layout.

Arizonans should be proud, she says, of the industry-leading example that the website hasset. While other states attempt to pilot time-saving online applications, ServiceArizona.comis a few steps ahead.

“The partnership with IBM allows our customers to have an experience which leavesthem with a positive thought about the state of Arizona,” Stanton says. “We can play a largerole in that undertaking.”

TechnologyCongratulations to the Arizona Department of

Transportation and IBM as Leaders of the Year in Technology.

Well done!

From your friends at Arizona Governmental Affairs

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he director of the Arizona Department of Transportation equates leadership withpain.

“Leadership means change, which is painful for some people,” says JohnHalikowski, 2010 honoree for Leader of the Year in transportation.

However, the longtime policy wonk has the mettle – and a lot of good people on his team – totackle the pain of keeping the state’s transportation system running smoothly with an uncertainbudget while planning for the future.

Halikowski notes his personal and professional style incorporates integrity, ethical and profes-sional standards that build trust with his employees. “I respect and treat my team with dignity,”Halikowski says. “I also stress accountability; you have to be accountable for yourself.”

Those hallmarks have served Halikowski well over the years. This is his second time around atthe department; his first tenureincluded serving as deputydirector, legislative liaison,deputy director and operationschief of the Motor Vehicle Divi-sion. He then moved on to theHouse of Representatives, wherehis transportation expertiseguided legislation for 12 years. InFebruary 2009, Gov. Jan Brewercalled Halikowski back to his oldagency, this time as director.

His leadership has been put toa painful test with what depart-ment press releases called the“perfect storm” of the 2010budget year. That meant cuttinga stunning $100 million fromthe agency’s budget, including a10 percent reduction in staff,deferring non-critical mainte-nance, closing several rural MVDoffices and other reductions.

“We had to have enoughmoney to get us through thewinter,” Halikowski says. “Wehad to choose between plowingthe roads so ambulances couldget through the snow, or keepingthe rest stops open.”

Although most rest stops havereopened, Halikowski says he’s very interested in partnering with private firms to take over man-agement like many states back East. However, federal law prohibits this, which concerns Westernstates greatly.

Even with the dire budget outlook for next year, Halikowski is still doing his best to steer thedepartment toward a brighter future.

He’s working with local government associations to craft a comprehensive 20-year transporta-tion plan. The plan will take into account the reductions in vehicle and gas taxes, which are thelegacy of increasingly reliable vehicles and fuel economy.

“Transportation is the backbone of the economy in our communities,” Halikowski says.“We need good connectivity for cargo.”

He is also seeking to change the agency’s culture from highway construction and maintenanceto a “transportation multi-modal” agency, which incorporates rail, sustainability, livability and per-formances measures.

“We are stewards of taxpayer dollars and need to give them the best services we can,”Halikowski says.

John S.Halikowski

Arizona Department of Transportation

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Dale ShewalterArizona Trail Association

eople talk aboutleaving behind alegacy after they pass

away. Dale Shewalter’s legacycould well last into future cen-turies — and stretch for more than800 miles.

The Arizona Trail is nownearing completion 25 years afterthe former schoolteacher, who diedin January at 59, took the firststeps to create the 820-milesojourn from the Mexican borderto Utah.

When completed next year, itwill be only the third of 11 recog-nized National Scenic Trails to befinished. The two others are thefamed Appalachian Trail and thePacific Crest Trail, says DaveHicks, executive director of theArizona Trail Association since2005.

According to the association’swebsite, Shewalter first thought ofthe idea nearly 40 years ago.

While hiking in the Santa RitaMountains near Tucson in the1970s, he first conceived of a long-distance trail. In 1985, Shewalterundertook a Utah-to-Mexico hiketo scout what would become thetrail. Not long after, Shewaltertook his pitch for money andapproval to government officialsand private organizations.

The trail was officially dedi-cated in 1988 through a bipartisaneffort that included U.S. Sen.Dennis DeConcini, a Democrat,and U.S. Rep. Bob Stump, aRepublican, Hicks says.

Congress officially declared theArizona Trail a National ScenicTrail in 2009. It offers hikers,mountain bicyclists, horsebackriders and cross-country skiersyear-round access to some of thestate’s greatest natural features,including the Grand Canyon andparts of several national forests.

Hicks remembered first meetingShewalter in 2001, a meetingwhich not surprisingly took place on the trail itself.

“Dale was just a genuine person. So many people he met,including me, would say that once you met him you felt youhad a personal connection,” Hicks says. “It was a genuinefeeling between just you and him.”

Then Hicks laughed. “He was not an introvert,” he says.After Shewalter’s death, the website posted this remem-

brance from Trails Association board member Randy Warner:

“The astonishing thing about Dale Shewalter was not thathe had a great idea. It was not that he hiked the length of Ari-zona to map the trail’s route. It wasn’t that he was a greatsalesman, managing to get so many people, organizations andgovernment agencies to buy in. It wasn’t that he was an inspira-tional teacher for so many students while remaining an inspira-tional leader for the Arizona Trail Association,” Warner wrote.“It was that he was all these things.”

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Russell SmoldonSalt River Project

hen told he had earned the 2010Leaders of the Year award for volun-teerism, Russell Smoldon down-

played the recognition while admitting to being easilyconvinced to volunteer by people with “great stories.”

“I’m not sure how I got the award,” says Smoldon, wholobbies for Salt River Project. “I just keep saying yes topeople because they have a great story.”

Smoldon has given his time to organizations includingthe Western Business Roundtable, Greater Phoenix UrbanLeague, Arizona Supreme Court’s Child Support Guidelinesand Domestic Relations committees and the ChallengerSpace Center.

“I’ve volunteered all my life,” Smoldon says. “My dad wasvery big into giving back, and I was educated by the Jesuitswho also stress volunteerism and giving to the community.It’s a wonderful thing.”

Leaders are people willing to give of their time andmoney, Smoldon says. He lives by three rules: “First, followthe Golden Rule,” he says. “Leading by example and treatingpeople the same as you would like to be treated will never letyou down.” Next, he says to “make as many friends as pos-sible.” The third rule: “More talk is good, less talk is bad,”

Smoldon says. “The more talking you do, the more suc-cessful you’ll be. Nobody lost a battle by talking too much.”

The Greater Phoenix Urban League is one of his favoriteplaces to donate his time. He is serving his 19th year on theboard. “George Dean (GPUL’s president and CEO) keepscalling my boss and tells him how much he needs me,” hesays.

Smoldon speaks highly of the organization’s programs. Ofthe first-time homebuyer program, he says, “Those who canbuy a home tend to take care of that home. It increases per-sonal responsibility and pride.”

Next on his kudos list: the SAT testing program. “Thisprogram provides kids from lower-social-economic-statusfamilies with the opportunity to learn how to take a test,” hesays. “We’ve had kids from south Phoenix win full-ridescholarships to Ivy League schools because they do well.”

He also is proud of his work with the Supreme Court.“We’re working in the best interest of the child,” Smoldonsays. “We’re working to make the system fairer for people.”

He’s really excited about his newest board, Keogh HealthConnections. “We match people who are underserved withhealth services that they need,” he says.

It’s clear that he won’t be giving up volunteering any timesoon.

Jack BrownArizona House of Representatives

ep. Jack Brown and fellow ranchersonce were plentiful in the ArizonaLegislature. Today the state Capitol is

dominated by urban lawmakers. And Brown is the last sur-vivor of an era when power tipped toward rural counties.

Brown, a rancher from St. Johns, began his legislativecareer in 1963. Rural lawmakers held much greater sway inArizona politics because at that time the same number of leg-islators represented each county, regardless of population.

That all changed in the mid-1960s, when legislative dis-tricts were drawn.

Words such as gridlock often describe state politics today.But at that time, lawmakers understood the value of coopera-tion.

The uncompromising aura at the Capitol is due in largepart to voter attitudes, says Brown, 81, a Democrat whoretires in January after a combined 36 years in the Legisla-ture. He first served from 1963 to 1975, returning home for12 years. He came back in 1987 and has served since.

More and more voters are unwilling to cross party lines inchoosing candidates, he says, despite polls showing strongpublic support for legislators to stop bickering and accom-plish something.

“People claim compromise is what they really want, but

when it comes to a vote they vote Republican or Democrat,”Brown says.

Voters also demand more limited government, he says,but at the same time don’t want funding cut for governmentservices they like, making it tough for a legislator to makehard choices.

The Capitol wasn’t always a place when legislators sat inconference committee with chins up and arms folded. Brownsays he remembers when such meetings were much moreconciliatory.

“Neither side would feel they got 100 percent, but eachfelt they got the most important thing,” he says.

Today, more Arizonans are registering independent. Thefear of losing control moves many legislators to concentrateon their party’s hard-line voter base instead of the growingcenter, Brown says.

In retirement he has returned to his ranch, now run byone of his sons. His advice to a young person thinking of alegislative career: Always tell a straight story. And meetpeople face to face, so they can gain confidence in you. You’llhave people back home behind you as you try to move legis-

lation, he says.“Build a reputation for honesty and the ability to get the

job done,” he says.

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2010 Leaders of the Year in Public Policy