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iii

Small Credit UnionSalary Survey

The 2009-2010 Small Credit Union Salary Survey is produced

by the Market Research department of the

Credit Union National Association

Written by Beth Soltis, senior research analyst

Published by:

Credit Union National Association

P.O. Box 431

Madison, WI 53701

FOR MORE INFORMATION

Visitadvice.cuna.org

Call Toll Free1-800-356-9655, ext. 4172

[email protected]

© 2009 Credit Union National Association, Inc.Stock No. 28809P

iv© 2009 Credit Union National Association

Table of ContentsCUNA’s 2009-2010 Small Credit Union Staff Salary Survey covers the most common full-time and part-time positions at credit unions with $1 million to $35 million in assets. These findings are based on a subsample of a larger survey.

Annually, CUNA publishes the results of its Complete Credit Union Staff Salary Survey. This survey has grown to include 89 full-time and 8 part-time credit union positions. (stock # 28805)

The 2009-2010 Complete Credit Union Staff Salary Survey Electronic Data Tables provide an electronic version of the data tables from the full report so that you can apply formulas and insert the data directly into your credit union’s spreadsheets. (stock # 28808P)

Also available as companion products to CUNA’s 2009-2010 Complete Credit Union Staff Salary Survey (you must purchase the full report or the 2009-2010 Electronic Data Tables to purchase these products):

Online Peer Comparison — Create customized reports with ease by selecting peer credit unions using various criteria, such as asset size, number of full-time employees, number of services offered, region, state & more. Also customize report parameters including percentiles displayed and date-specific trending. CUNA’s Online Peer Comparison features unlimited access to the 2009 database. (stock # 28807P do it yourself; stock #28811P staff assisted)

Geographic Customized Salary Survey — Provides average and median base salaries in addition to percentiles for the cities or local geographic area(s) you designate (cities must have a population of 10,000 or more). Order separate reports for distinct areas. (stock # 28806P do it yourself; stock #28810P staff assisted)

To order, or for more information, go to buy.cuna.org and enter the stock number in the product finder.

As your credit union plans for growth and projects its needs over the next five years, you may find a need for salary information on positions not covered in this report. CUNA’s 2009-2010 Complete Credit Union Staff Salary Survey covers the full-time positions listed below.

President/CEO/managerExecutive VP or assistant managerChief financial officerChief operations officerChief information officerMember service VPTeller manager/supervisorShare draft managerBusiness services VP/directorMember service representative II/Sr.Member service representative IHead tellerTeller II/Sr.Teller IShare draft clerkEFT/ACH clerkExecutive secretary/administrative asst.SecretaryReceptionistNew accounts clerkGeneral office clerkIRA/certificate specialistFinancial plannerSmall credit union generalist positionLoan VP or SVPConsumer loan VP/managerMortgage loan VP/managerMember business loan VP/managerDealer direct managerCollections VP/manager

Loan officer II/Sr.Loan officer ILoan processorLoan clerkMember business loan officer II/Sr.Member business loan officer IConsumer loan officer II/Sr.Consumer loan officer IConsumer loan processor/clerkMortgage loan officer II/Sr.Mortgage loan officer IMortgage loan processor/clerkCollector/adjusterCollection clerkPlastic card manager/supervisorPlastic card clerkMember service rep.—plastic cardsATM specialistInformation systems VPInformation systems mgr./supvr.Systems analystProgrammerNetwork administratorTechnology specialistWeb administratorData entry specialistMarketing VP/directorMarketing manager/supervisorBusiness development managerMarketing specialist

Marketing/communications coordinatorBusiness development rep.Marketing assistantHuman resources VP/directorHuman resources mgr./supvr.Training directorHR asst./specialistTraining coordinator/specialistPayroll coord./administratorBenefits coordinator/specialistInternal audit VPInternal audit mgr./supervisorInternal auditorCompliance officerInvestment VPInvestment managerAccounting VPAccounting manager/supervisorAccountantAccounting clerkBranch operations VPBranch manager IIBranch manager IAssistant branch manager IIAssistant branch manager ICall center VPCall center manager/supervisorCall center representative II/Sr.Call center representative I

Additional Data Available

v Small Credit Union Salary Survey

Table of Contents

Additional Data Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

List of Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

List of Job Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Introduction & Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

About the Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Credit Union Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii

Administrative Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Turnover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Salary Range Widths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

ResultsExecutive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How to Use the Data Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tables-1

Data Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-1

vi© 2009 Credit Union National Association

List of Tables

1-1 President/CEO/Manager Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-11-2 President/CEO/Manager Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-21-3 President/CEO/Manager Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-31-4 President/CEO/Manager Salaries by Years in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-41-5 President/CEO/Manager Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-41-6 President/CEO/Manager Salaries by Main Office Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-51-7 President/CEO/Manager Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-61-8 President/CEO/Manager Salaries by Level of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-61-9 President/CEO/Manager Years at Credit Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-61-10 President/CEO/Manager Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-71-11 President/CEO/Manager Age . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-71-12 President/CEO/Manager Sex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-71-13 President/CEO/Manager Has Written Employment Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-8

2-1 Executive VP or Assistant Manager Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-102-2 Executive VP or Assistant Manager Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . T-112-3 Executive VP or Assistant Manager Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-122-4 Executive VP or Assistant Manager Salaries by Years in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-132-5 Executive VP or Assistant Manager Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-132-6 Executive VP or Assistant Manager Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-132-7 Executive VP or Assistant Manager Salaries by Level of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-142-8 Executive VP or Assistant Manager Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-14

3-1 Chief Financial Officer Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-163-2 Chief Financial Officer Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-173-3 Chief Financial Officer Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-183-4 Chief Financial Officer Salaries by Years in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-193-5 Chief Financial Officer Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-193-6 Chief Financial Officer Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-193-7 Chief Financial Officer Salaries by Level of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-203-8 Chief Financial Officer Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-20

4-1 Chief Operations Officer Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-224-2 Chief Operations Officer Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-234-3 Chief Operations Officer Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-244-4 Chief Operations Officer Salaries by Years in Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-254-5 Chief Operations Officer Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-254-6 Chief Operations Officer Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-254-7 Chief Operations Officer Salaries by Level of Education. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-264-8 Chief Operations Officer Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-26

5-1 Loan VP or SVP Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-285-2 Loan VP or SVP Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-295-3 Loan VP or SVP Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-305-4 Loan VP or SVP Salaries by Years in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-315-5 Loan VP or SVP Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-315-6 Loan VP or SVP Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-315-7 Loan VP or SVP Salaries by Level of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-325-8 Loan VP or SVP Salary Range Averages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-32

vii Small Credit Union Salary Survey

List of Tables

6-1 Consumer Loan VP/Manager Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-346-2 Consumer Loan VP/Manager Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-356-3 Consumer Loan VP/Manager Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-366-4 Consumer Loan VP/Manager Salaries by Years in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-366-5 Consumer Loan VP/Manager Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-376-6 Consumer Loan VP/Manager Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-376-7 Consumer Loan VP/Manager Salaries by Level of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-376-8 Consumer Loan VP/Manager Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-37

7-1 Collections VP/Manager Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-397-2 Collections VP/Manager Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-407-3 Collections VP/Manager Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-417-4 Collections VP/Manager Salaries by Years in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-417-5 Collections VP/Manager Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-427-6 Collections VP/Manager Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-427-7 Collections VP/Manager Salaries by Level of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-427-8 Collections VP/Manager Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-42

8-1 Branch Manager I Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-448-2 Branch Manager I Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-458-3 Branch Manager I Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-468-4 Branch Manager I Salaries by Years in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-468-5 Branch Manager I Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-478-6 Branch Manager I Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-478-7 Branch Manager I Salaries by Level of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-478-8 Branch Manager I Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-47

9-1 Member Service VP Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-499-2 Member Service VP Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-509-3 Member Service VP Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-519-4 Member Service VP Salaries by Years in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-529-5 Member Service VP Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-529-6 Member Service VP Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-529-7 Member Service VP Salaries by Level of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-539-8 Member Service VP Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-53

10-1 Teller Manager/Supervisor Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-5510-2 Teller Manager/Supervisor Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-5610-3 Teller Manager/Supervisor Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-5710-4 Teller Manager/Supervisor Salaries by Years in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-5810-5 Teller Manager/Supervisor Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-5810-6 Teller Manager/Supervisor Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-5810-7 Teller Manager/Supervisor Salaries by Level of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-5910-8 Teller Manager/Supervisor Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-59

11-1 Share Draft Manager/Supervisor Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6111-2 Share Draft Manager/Supervisor Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6211-3 Share Draft Manager/Supervisor Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6311-4 Share Draft Manager/Supervisor Salaries by Years in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-63

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11-5 Share Draft Manager/Supervisor Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6411-6 Share Draft Manager/Supervisor Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6411-7 Share Draft Manager/Supervisor Salaries by Level of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6411-8 Share Draft Manager/Supervisor Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-64

12-1 Accounting Manager/Supervisor Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6612-2 Accounting Manager/Supervisor Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6712-3 Accounting Manager/Supervisor Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6812-4 Accounting Manager/Supervisor Salaries by Years in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6812-5 Accounting Manager/Supervisor Salaries by Total Years of Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6912-6 Accounting Manager/Supervisor Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6912-7 Accounting Manager/Supervisor Salaries by Level of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-6912-8 Accounting Manager/Supervisor Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-69

13-1 Head Teller Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-7113-2 Head Teller Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-7213-3 Head Teller Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-72

14-1 Teller II/Sr. Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-7414-2 Teller II/Sr. Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-7514-3 Teller II/Sr. Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-75

15-1 Teller I Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-7715-2 Teller I Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-7815-3 Teller I Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-78

16-1 Member Service Representative II/Sr. Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-8016-2 Member Service Representative II/Sr. Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . T-8116-3 Member Service Representative II/Sr. Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-81

17-1 Member Service Representative I Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-8317-2 Member Service Representative I Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . T-8417-3 Member Service Representative I Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-84

18-1 EFT/ACH Clerk Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-8618-2 EFT/ACH Clerk Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-8718-3 EFT/ACH Clerk Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-87

19-1 Executive Secretary/Administrative Assistant Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-8919-2 Executive Secretary/Administrative Assistant Incentives, Bonuses, and Total Cash Compensation . . . . T-9019-3 Executive Secretary/Administrative Assistant Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-90

20-1 General Office Clerk Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-9220-2 General Office Clerk Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-9320-3 General Office Clerk Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-93

21-1 Loan Officer II/Sr. Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-9521-2 Loan Officer II/Sr. Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-9621-3 Loan Officer II/Sr. Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-96

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22-1 Loan Officer I Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-9822-2 Loan Officer I Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-9922-3 Loan Officer I Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-99

23-1 Loan Processor Salaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-10123-2 Loan Processor Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-10223-3 Loan Processor Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-102

24-1 Loan Clerk Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-10424-2 Loan Clerk Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-10424-3 Loan Clerk Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-105

25-1 Collector/Adjuster Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-10725-2 Collector/Adjuster Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-10825-3 Collector/Adjuster Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-108

26-1 Collection Clerk Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-11026-2 Collection Clerk Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-11126-3 Collection Clerk Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-111

27-1 Member Service Representative – Plastic Cards Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-11327-2 Member Service Representative – Plastic Cards Incentives, Bonuses, and Total Cash Compensation . T-11327-3 Member Service Representative – Plastic Cards Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-114

28-1 Accountant Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-11628-2 Accountant Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-11728-3 Accountant Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-117

29-1 Accounting Clerk Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-11929-2 Accounting Clerk Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-12029-3 Accounting Clerk Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-120

30-1 Small Credit Union Generalist Position Salaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-12230-2 Small Credit Union Generalist Position Incentives, Bonuses, and Total Cash Compensation . . . . . . . . . T-12230-3 Small Credit Union Generalist Position Salary Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-123

31-1 Part-Time President/CEO/Manager Hourly Wage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-12531-2 Part-Time President/CEO/Manager Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . T-12631-3 Part-Time President/CEO/Manager Wage Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-126

32-1 Part-Time EVP Hourly Wage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-12732-2 Part-Time EVP Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-12832-3 Part-Time EVP Wage Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-128

33-1 Part-Time Executive Secretary/Administrative Assistant Hourly Wage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-12933-2 Part-Time Executive Secretary/Administrative Assistant Incentives and Bonuses Where Offered . . . . T-129

34-1 Part-Time Teller Hourly Wage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-13034-2 Part-Time Teller Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-13134-3 Part-Time Teller Hourly Wage Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-131

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35-1 Part-Time MSR Hourly Wage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-13235-2 Part-Time MSR Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-13335-3 Part-Time MSR Hourly Wage Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-133

36-1 Part-Time Accountant Hourly Wage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-13436-2 Part-Time Accountant Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-135

37-1 Part-Time Loan Officer Hourly Wage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-13637-2 Part-Time Loan Officer Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-13737-3 Part-Time Loan Officer Hourly Wage Range Averages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-137

38-1 Part-Time Loan Processor/Clerk Hourly Wage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-13838-2 Part-Time Loan Processor/Clerk Incentives and Bonuses Where Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-139

List of job descriptionsPresident/CEO/Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T-9Executive VP or Assistant Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-15Chief Financial Officer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-21Chief Operations Officer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-27Loan VP or SVP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-33Consumer Loan VP/Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-38Collections VP/Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-43Branch Manager I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-48Member Service VP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-54Teller Manager/Supervisor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-60Share Draft Manager/Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-65Accounting Manager/Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-70Head Teller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-73Teller II/Sr. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-76Teller I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-79Member Service Representative II/Sr. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-82Member Service Representative I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-85EFT/ACH Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-88Executive Secretary/Administrative Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-91General Office Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-94Loan Officer II/Sr. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-97Loan Officer I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-100Loan Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-103Loan Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-106Collector/Adjuster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-109Collection Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-112Member Service Representative – Plastic Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-115Accountant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-118Accounting Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-121Small Credit Union Generalist Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T-124

xi Small Credit Union Salary Survey

that did not respond to the initial mailing were sent a follow-up postcard, again requesting their participation and providing instructions. The following week, another letter and printed survey as well as an e-mail were sent to sampled credit unions that had not yet participated in the survey.

By late may, 1,328 of the 4,057 credit unions with $1 million to $35 million in assets returned usable questionnaires to CUNA Research Services, resulting in a response rate of 33%. The data was stratified by assets and weighted to adjust for the over- or under-representation of credit unions in any strata. Weighting is a standard survey analysis procedure designed to increase the reliability of the survey results, done to ensure that the results are not biased by a specific group of credit unions. The salary, bonus, incentive, total variable pay, and total cash compensation averages were also weighted by the number of employees in each position. This weighted average comes closest to the amount earned by the average employee within each job position, rather than what the average credit union pays for that specific job position.

Credit unions were asked to provide compensation data effective as of January 1st, 2009.

CUNA Research staff examined the data from responding credit unions. Extreme outliers were verified and if the data point appeared to be an invalid response, it was eliminated from the final data set.

Credit unions with established formal salary ranges were asked to report the minimums, midpoints, and maximums of their formal salary ranges for each position. To ensure that these numbers were actual formal salary range figures and not the highest and lowest salaries paid to job incumbents, only responses from credit unions reporting all three figures were included. Formal salary range statistics where the midpoints that credit unions reported differed by more than $2,000 from the number arrived at by averaging the minimum and maximum of the formal salary range were deleted from the final data set.

As a result of the sample being limited to credit unions with $1 million to $35 million in assets, all references to “credit unions” in the following summaries refer to that universe of credit unions.

Based on a sample of 1,328 respondents, the maximum sampling error for the overall percentages is ± 2.2% at a 95% confidence level. That is, in 95 of 100 similar samples, the overall percentages would fall within 2.1 percentage points of those observed in the data tables.

This report summarizes the results of a subsample of credit unions that participated in CUNA’s 2009-2010 Complete Credit Union Staff Salary Survey, an online survey conducted by CUNA’s Center for Research & Advice in Madison, Wisconsin between January and May of 2009. The survey was hosted by enetrix™, a recognized leader in the field of Web-based compensation surveys. Their state-of-the-art technology and advanced security measures ensured the safety of the compensation data.

Between January and May of 2009, CUNA’s Center for Research & Advice sent the survey to all affiliated credit unions with $1 million or more in assets. This report is based on a subsample of credit unions with $1 million to $35 million in assets.

In January of 2009, invitations to participate in the survey were sent to all affiliated credit unions with $1 million or more in assets based on third-quarter 2008 NCUA 5300 Call Report data. A letter with instructions for filling out the survey and a printed survey were sent to an HR professional or the CEO/manager at all credit unions in the sample. An e-mail with the Web address and instructions for filling out the survey was also sent to an HR professional or the CEO/manager at all credit unions in the sample if e-mail addresses were available. As an incentive, credit unions were offered a discount on the report if they responded to the survey.

Responses were monitored. After three weeks, credit unions

Introduction & Methodology

xii© 2009 Credit Union National Association

About the Regions

Mountain

Pacific

WestNorth Central

Pacific

WestSouth Central

EastSouth

Central

SouthAtlantic

MiddleAtlantic

NewEngland

EastNorth Central

REGIONS

Northeast = New England (ME, NH, VT, MA, RI, CT)

Middle Atlantic = (NY, NJ, PA)

Midwest = East North Central (OH, IN, IL, MI, WI)

West North Central = (MN, IA, MO, ND, SD, NE, KS)

South = South Atlantic (DE, MD, DC, VA, WV, NC, SC, GA, FL)

East South Central = (NY, NJ, PA)

West South Central = (KY, TN, AL, MS)

West = Mountain (MT, ID, WY, CO, NM, AZ, UT, NV)

Pacific = (WA, OR, CA, AK, HI)

REGIONS

Northeast = New England (ME, NH, VT, MA, RI, CT); Middle Atlantic (NY, NJ, PA)

Midwest = East North Central (OH, IN, IL, MI, WI);

West North Central (MN, IA, MO, ND, SD, NE, KS)

South = South Atlantic (DE, MD, DC, VA, WV, NC, SC, GA, FL);

East South Central (KY, TN, AL, MS); West South Central (AR, LA, OK,TX)

West = Mountain (MT, ID, WY, CO, NM, AZ, UT, NV); Pacific (WA, OR, CA, AK, HI)

xiii Small Credit Union Salary Survey

community. The fewest have an associational common bond.

Branch officesOverall, 85% of the credit unions

in the sample do not have a branch

Credit Union Characteristics

Note: As is the case with all the data in this report, the following averages are weighted by asset size.

Asset sizeOverall, the average asset size

of credit unions $1 million to $35 million in assets responding to this survey is $11,247,153. As is typically the case, credit unions in the Pacific region have the highest average asset size of all the regions, at $14,971,195. In contrast, credit unions in the Middle Atlantic, East North Central and East South Central regions record the lowest average asset sizes, at about $10,000,000 to $10,500,000.

RegionAs shown, a higher percentage

of credit unions in the sample are located in the East North Central region. Fewer are located in the New England region.

Number of membersCredit unions $1 million to $35

million in assets responding to this survey have an average of 2,156 members. This average ranges from 497 among credit unions with $1 million to $2 million in assets to 5,247 members among credit unions with $30 million to $35 million in assets.

Common bondSimilar to past years, the majority

of credit unions in the sample have an occupational common bond. Credit unions with an occupational common bond are more likely to have a single-group occupational common bond than an occupational common bond with multiple SEGs. The next most common field of membership is

office other than the main branch and an additional 10% have only one credit union branch office. Furthermore, 3% of credit unions have two branch offices and an additional 1% has three or more branch offices.

Loans outstandingCredit unions in the sample

have an average of $6,500,470 in loans outstanding. This ranges from $843,877 among credit unions with $1 million to $2 million in assets to $18,373,809 among credit unions with $30 million to $35 million in assets. Furthermore, the average credit union in the sample has a 69.4% loan to share ratio.

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Asset size % of credit

unions Average

asset size $1M-$2M 10% $1,461,962 $2M-$5M 22% $3,332,814 $5M-$7.5M 13% $6,243,317 $7.5M-$10M 11% $8,501,280 $10M-$15M 15% $12,437,519 $15M-$20M 10% $17,374,449 $20M-$25M 8% $22,445,662 $25M-$30M 6% $27,578,519 $30M-$35M 5% $32,685,220 Note: Limited to credit unions with $1 million to $35 million in assets.

Region

% of CUs

New England 6% Middle Atlantic 13% East North Central 22% West North Central 15% South Atlantic 11% East South Central 8% West South Central 11% Mountain 7% Pacific 7% Number of members

1 - 499 9% 500 - 999 19% 1,000 - 1,499 16% 1,500 - 1,999 14% 2,000 - 2,999 18% 3,000 - 3,999 10% 4,000 - 4,999 6% 5,000 or more 7% Common bond

Occupational single-group 45% Occupational with SEGs 29% Community/residential 20% Associational 7% Unclassified 1% Note: Limited to credit unions with $1 million to $35 million in assets.

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Loans outstanding

% of credit

unions Less than $1M 9% $1M - $2M 15% $2M - $3M 10% $3M - $5M 19% $5M - $7M 12% $7M - $10M 12% $10M - $15M 12% $15M - $20M 8% $20M - $30M 3% Note: Limited to credit unions with $1 million to $35 million in assets.

xiv© 2009 Credit Union National Association

Credit Union Characteristics

Services offered

The average credit union in the sample offers 3.1 of the 15 services asked about on the survey. This average ranges from 0.5 among credit unions with $1 million to $2 million in assets to 5.5 services among credit unions with $30 million to $35 million in assets.

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Services offered

% of credit

unions Share drafts/checking 75% Web site 68% Debit cards 66% IRAs 57% Home equity loans 56% Internet banking 54% Credit cards 46% ATM cards 43% Audio response 39% First mortgages 38% PC-based elec. bill payment 28% Indirect auto financing 11% Business loans 9% 3rd party savings/invest. 3% Auto leasing 1% None 19% Note: Limited to credit unions with $1 million to $35 million in assets.

1-1 Small Credit Union Salary Survey

Credit unions with at least one full-time employee have 0.4 full-time employees per $1 million in assets.

Only 8% of credit unions with $1 million to $35 million in assets plan to add full-time employees to their payroll in 2009. On average, these credit unions plan to add 1.3 full-time employees in 2009.

About 65% of credit unions with $1 million to $35 million in assets have at least one part-time employee. These credit unions have an average of 1.4 part-time employees, overall. This average varies between 1.1 and 2.5 across asset categories.

On average, credit unions with $1 million to $35 million in assets have 0.3 part-time employees per $1 million in assets. Among credit unions with $1 million to $2 million in assets, the average is one. This figure decreases with asset size to 0.1 among credit unions with $10 million or more in assets.

As with full-time employees, only 8% of credit unions with $1 million to $35 million in assets plan to add part-time employees to their payroll in 2009. On average, these credit unions plan to add 1.1 part-time employees in 2009.

Credit union employees are predominately female.

Workweek

The average standard workweek for full-time employees at credit unions with $1 million to $35 million in assets is 38.2 hours. The majority – 68% – of credit unions operate with 40-hour workweeks and an additional 1% have workweeks that are 41 hours or more, overall. Just 3% of credit unions have workweeks that are less than 28 hours a week, while 19% have workweeks that are between 28 and 37 hours, and another 10%

have workweeks that are between 38 and 39 hours.

Only credit unions with less than $10 million in assets have workweeks that are less than 28 hours. Twenty percent of credit unions with $1 million to $2 million in assets have a workweek of less than 28 hours. The average workweek among this group of credit unions is 33.4 hours long.

On average, credit union CEOs work 39.3 hours per week. CEOs of credit unions with $1 million to $2 million in assets work an average of 26.8 hours per week, while CEOs of credit unions with $2 million to $5 million have average workweeks of 35.4. The average CEO workweek ranges from 40.3 to 43.2 hours among credit unions with assets of $5 million to $35 million.

Salary structure

Overall, 72% of credit unions with $1 million to $35 million in assets and at least one full-time employee have adjusted their salary structures since January 2008. Furthermore, 18% of credit unions had already adjusted their salary structure for 2009 at the time the data was collected.

Formal salary ranges

Nearly 20% of credit unions with $1 million to $35 million in assets and at least one full-time employee have formal salary ranges. The percentage of credit unions with formal salary ranges increases as asset size increases.

Among credit unions that have formal salary ranges, the average percentage increase for the salary range structure in 2008 is 2.36% for management and 2.46% for nonmanagement employees. These credit unions have budgeted for 2009 salary range increases of 1.76% for management employees and 1.83% for nonmanagement employees. Additionally, these credit unions anticipate 2010 salary range increases of 1.38% for management and 1.44% for nonmanagement employees.

Credit union employment

Almost 90% of credit unions with $1 million to $35 million in assets have at least one full-time employee. These credit unions have an average of 4.8 full-time workers. This average ranges from 1.3 full-time employees among credit unions with $1 million to $2 million in assets to 12.2 full-time employees among credit unions with $30 million to $35 million in assets.

Administrative Issues

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Number of Full-Time Employees

# of employees % of CUs None 10% 1 14% 2 16% 3 14% 4 11% 5 7% 6 5% 7-10 14% 11 or more 9% Note: Limited to credit unions with $1 million to $35 million in assets.

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Number of Part-Time Employees

# of employees % of CUs None 37% 1 29% 2-4 30% 5-9 3% 10 or more 0% Note: Limited to credit unions with $1 million to $35 million in assets.

1-2© 2009 Credit Union National Association

Administrative Issues

Expenses

Operating expenses among credit unions with $1 million to $35 million in assets averaged $446,651 in 2008, overall. This average ranges from $58,951 among credit unions with $1 million to $2 million in assets to $1,291,287 among credit unions with $30 million to $35 million in assets. On average, salary expenses account for 43.6% of these credit unions’ total operating expenses. Benefits expenses (on average) account for 8.9% of operating expenses.

When we look solely at salary expenses, credit unions spent an average of $179,884 in 2008. This average ranges from $30,740 among credit unions with $1 million to $2 million in assets to $473,736 among credit unions with $30 million to $35 million in assets. Overall, credit unions averaged $48,021 in benefits expenses in 2008, ranging from $4,109 among credit unions with $1 million to $2 million in assets to $132,937 among credit unions with $30 million to $35 million in assets. Furthermore, credit unions spent an average of $9,381 per full-time employee on benefits in 2008. Overall, when expressed as a ratio of gross income, salary and benefits expenses are 41.7% and 8.9% of gross income, respectively.

Almost 70% credit unions with $1 million to $35 million in assets have a sponsor, but few report their sponsor pays for any portion of the credit union’s salary or benefits expenses. Merely 2% of credit unions say their sponsor pays any portion of the credit union’s salary expenses and 4% say their sponsor pays any portion of the credit union’s benefits expenses.

CEO paid executiveof CUSO

Just 3% of responding credit unions with $1 million to $35 million in assets report that their CEO is a paid executive of a CUSO.

Union shop

Only 4% of responding credit unions with $1 million to $35 million in assets report that they are a union shop.


employees remained in their positions throughout 2008, an increase from 73% the previous year. A total of 91% of loan officers/processors/interviewers and 93% of management positions remained in their positions throughout 2008, on average. The retention rate for lending positions has increased from 83% the year before.

We collected turnover data for these four job classes:

• Tellers/MSR/cashierpositions• Loanofficers/processors/ interviewers

• Management• OtherpositionsNote:Retained:percentoftotal

incumbents in position at year-end 2008 who remained in that position forallof2008.Replaced:percentof total number of incumbents in position at year-end 2008 hired to replace someone who left that position. New: percent of total number of incumbents in position who were hired into a newly created position in 2008.

Among credit unions with $1 million to $35 million in assets and at least one full-time employee, 86% of credit union employees remained in their positions throughout 2008, overall. This is an increase from 81% in 2007. As would be expected, retention rates tend to be highest among credit union employees earning the highest average salaries.

As is typically the case, teller/MSR/cashierpositions(front-line) have the highest turnover rates among employee groups. Onaverage,79%offront-line

Turnover

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Overall Turnover

Asset size N Retained Replaced New Overall 726 86% 11% 3% $1M-$2M 28 79% 14% 7% $2M-$5M 144 85% 13% 2% $5M-$7.5M 113 90% 7% 3% $7.5M-$10M 95 85% 13% 2% $10M-$15M 136 83% 13% 5% $15M-$20M 89 89% 8% 2% $20M-$25M 58 87% 11% 2% $25M-$30M 37 90% 8% 2% $30M-$35M 26 85% 13% 3%

Tellers/MSRs/Cashier Positions (Front-Line) Turnover

Asset size N Retained Replaced New Overall 587 79% 17% 4% $1M-$2M 12 83% 8% 8% $2M-$5M 76 78% 19% 3% $5M-$7.5M 84 82% 12% 5% $7.5M-$10M 82 82% 15% 3% $10M-$15M 120 82% 15% 3% $15M-$20M 87 75% 17% 7% $20M-$25M 57 77% 19% 4% $25M-$30M 39 80% 17% 3% $30M-$35M 30 73% 26% 1% Average salary N Retained Replaced New Less than $20,000 53 58% 36% 6% $20,000-$24,999 176 77% 18% 5% $25,000 or more 188 85% 12% 2% Note: Limited to credit unions with $1 million to $35 million in assets.

2-2© 2009 Credit Union National Association

Turnover

Loan Officers/Loan Processors/Interviewers Turnover

Asset size N Retained Replaced New Overall 386 91% 7% 2% $1M-$5M 37 95% 5% 0% $5M-$7.5M 37 92% 5% 3% $7.5M-$10M 52 87% 13% 0% $10M-$15M 85 88% 8% 4% $15M-$20M 69 92% 7% 2% $20M-$25M 49 94% 6% 1% $25M-$30M 33 98% 2% 1% $30M-$35M 24 89% 8% 3% Average salary N Retained Replaced New Less than $25,000 33 91% 8% 1% $25,000-$29,999 70 89% 8% 3% $30,000-$34,999 80 91% 6% 3% $35,000 or more 77 91% 8% 1%

Management Turnover

Asset size N Retained Replaced New Overall 563 93% 6% 2% $1M-$2M 22 82% 14% 5% $2M-$5M 99 91% 7% 2% $5M-$7.5M 80 96% 3% 1% $7.5M-$10M 71 95% 5% 1% $10M-$15M 98 91% 6% 4% $15M-$20M 76 95% 5% 0% $20M-$25M 53 93% 7% 0% $25M-$30M 37 96% 4% 0% $30M-$35M 27 87% 8% 6% Average salary N Retained Replaced New Less than $35,000 70 84% 12% 4% $35,000-$49,999 238 93% 5% 1% $50,000-$59,999 165 97% 2% 1% $65,000 or more 53 93% 5% 2%

Other Position Turnover Asset size N Retained Replaced New Overall 210 91% 7% 2% $1M-$5M 14 89% 11% 0% $5M-$7.5M 15 96% 2% 2% $7.5M-$10M 19 89% 11% 0% $10M-$15M 40 87% 13% 1% $15M-$20M 45 93% 4% 3% $20M-$25M 37 93% 5% 1% $25M-$30M 22 84% 10% 6% $30M-$35M 18 95% 4% 1% Note: Limited to credit unions with $1 million to $35 million in assets.

1 Small Credit Union Salary Survey

Furthermore, 42% of credit unions anticipate taking this action in 2009 – a level not seen in over 25 years during which CUNA has studied credit union compensation and benefits packages. About 40% to 50% of credit unions across asset categories anticipate doing so.

However, there’s good news for some employees. Ninety-three percent of credit unions expect to provide a salary/wage increase to at least some of their employees in 2009. All of these findings are in line with those of credit unions overall.

Staffing

In credit unions with more than $10 million in assets, 85% of employees are full-time, 14% are part-time, and about 1% are temporary, according to CUNA’s 2008-2009 Staffing and Space Survey. Tellers (or

member service reps) make up the largest proportion of full-time employees, at 21%, overall. Management employees make up 14% of full-time staff, while operational personnel account for 12%. Although the number of employees increases with credit union asset size, larger credit unions require proportionally fewer staff to be efficient. The proportion of employees per million in assets decreases as asset size increases, illustrating economies of scale.

Hiring has been down since November 2007, mirroring the economy, according to the Society for Human Resource Management’s (SHRM) Leading Indicators of National Employment (LINE) survey. Reflecting national trends, hiring among credit unions has declined steadily since 2007.

Among credit unions with $1 million to $35 million in assets,

Salary and Benefits Actions

To control payroll costs in 2009 and 2010, employers will be considering a number of strategies: promoting fewer employees, reducing staff, revising variable-pay programs, and implementing salary and hiring freezes, according to CUNA’s 2009-2010 Environmental Scan (E-Scan).

“Many organizations are being hit hard by the economy, so they’re reducing fixed costs and trying to avoid pay freezes or layoffs,” says Ken Abosch of Hewitt’s compensation consulting business. But employers aren’t taking these actions without careful consideration. They realize they have to remain competitive in the labor market. They don’t want to risk losing high-performing talent to their competitors, which will place them at a disadvantage when the economy turns around, according to Abosch.

Although 91% of credit unions with $1 million to $35 million in assets did provide a salary/wage increase to at least some of their employees in 2008, a large number initiated a salary/wage freeze. A total of 27% report initiating a salary/wage freeze in 2008 for at least some employees. This is a sizable increase from 18% in 2007 and 9% in 2006. The smallest credit unions ($1 million to $2 million) are the most likely to report taking this action, as 44% did so. In fact, the likelihood that credit unions initiated a salary/wage freeze in 2008 decreases as asset size increases.

Executive Summary

Figure I2008 Small Credit Union Salary/Benefit Actions

4%

1%

2%

5%

6%

6%

6%

8%

11%

12%

12%

27%

91%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Other

Reduced/eliminated employeecontribution to benefit costs

Lowered/cut potential incentives

Decreased potential annualsalary/wage increase

Reduced or eliminated benefits

Increased/added potentialincentives

Increased/added employeecontribution to benefits costs

Increased or added benefits

Increased potential annualsalary/wage increase

Lowered/cut bonus payments

Increased/implemented bonuspayments

Salary/wage freeze

Salary/wage increase

Note: Limited to credit unions with $1 million to $35 million in assets.Multiple responses were allowed.

2© 2009 Credit Union National Association

Executive Summary

only 8% plan to add full-time employees to their payroll in 2009 – a significant decrease from 14% in 2008 and approximately 20% in 2007. Looking at credit unions overall, 20% plan to add full-time staff, down from 30% the previous year and 35% two years ago.

The corresponding percentages for hiring part-time staff among credit unions with $1 million to $35 million in assets match those for full-time staff. Only 8% plan to add part-time employees to their payroll in 2009, down from 14% in 2008 and approximately 20% in 2007. Among credit unions overall, 17% plan to hire part-time employees in 2009, which is down from 25% the previous year and 31% in 2007.

On average, credit unions with $1 million to $35 million in assets plan to add 1.3 full-time employees and 1.1 part-time employees in 2009.

Wage increases

Nationwide, employees in 2009 could be receiving the lowest wage increases they’ve received in more than three decades, according to E-Scan. Before we entered the depths of the recession, employers were projecting pay increases for 2009 of nearly 4%. However, employers are lowering their budgeted pay increases significantly as they struggle to manage overhead costs.

Among credit unions with $1 million to $35 million in assets and at least one full-time employee, the average 2008 percentage salary increases for management and nonmanagement employees were 3.3% and 3.4%, respectively.

The average 2009 budgeted percentage salary increases are much lower for both management and nonmanagement employees, at 2.6% and 2.7%, respectively. Anticipated 2010 percentage salary increases are even lower, at 1.9% for managers and 2.1% for nonmanagers.

By comparison, the average 2008 percentage salary increase for management and nonmanagement employees among credit unions overall was slightly higher at 3.6%. The average 2009 budgeted percentage salary increases as well as the anticipated 2010 percentage salary increases among credit unions overall are comparable to those of credit unions with $1 million to $35 million in assets.

As expected, the average base salary increase generally increases with asset size.

Many employers have adopted pay-for-performance strategies where wage increases are tied

to performance goals. Employers are allocating most of their budgeted pay increases to their top performers. These top performers are receiving wage increases that can be double or even triple the increases given to their lower-performing co-workers.

Pay-for-performance systems are not common among small credit unions. Only 13% of credit unions with $1 million to $35 million in assets have a pay-for-performance system at their credit union, or a system in which wage increases are tied to set performance levels so that high-performing employees receive a larger wage increase. Small credit unions are equally likely to have a pay-for-performance system in place for management and nonmanagement employees – about 10% reward both high-performing managers and nonmanagers.

Looking at credit unions overall, 25% of credit unions have a pay-

Figure IIAverage Small Credit Union

Full-Time Management Base Pay Increases

3.95%

2.57%

1.87%

3.22% 3.30%3.58%

0.00%

0.50%

1.00%

1.50%

2.00%

2.50%

3.00%

3.50%

4.00%

4.50%

5.00%

2005* 2006 2007 2008 2009(budgeted)

2010(anticipated)

Note: Limited to credit unions with $1 million to $35 million in assets and at least one full-time employee.

*2005 figures are based on credit unions with $1 million to $20 million in assets.


Executive Summary

for-performance system at their credit union, and these credit unions are more likely to reward nonmanagement employees rather than management employees – at 3% vs. 23%, respectively.

Variable Pay

Organizations continue to turn to variable-pay programs (bonuses and incentives) in lieu of wage increases. These pay programs let

employers tie monetary rewards to performance measures, which keep salary expenses aligned with the bottom line. Indeed, more employers have been adopting variable-pay programs since wage increases became stagnant earlier this decade.

Bonuses continue to be more common than incentive payments at credit unions. Among credit unions with $1 million to $35 million in assets and at least one full-time employee, 20% of credit unions offer incentive payments (rewards based on pre-set performance criteria) while 52% offer bonus payments (rewards not tied to pre-set performance criteria) to their employees. Credit unions overall are more likely to offer both bonuses and incentives, at 40% and 57%, respectively.

Compared with the previous year, the percentage of small credit unions offering incentives to their employees is comparable. However, the percentage offering bonuses to employees has decreased six percentage points.

Management and nonmanagement employees are about equally likely to be eligible for incentive payments at approximately 15%, while management employees are more likely than nonmanagement employees to be eligible for bonus payments – 50% vs. 37%. The likelihood of offering bonuses and/or incentive payments, however, tends to increase with asset size.

Among credit unions overall, the percentage offering bonuses is comparable while the percentage offering incentives is higher, at roughly one-third.

Figure IIIAverage Small Credit Union

Full-Time Nonmanagement Base Pay Increases

3.94%

2.66%

2.07%

3.66%3.43%3.38%

0.00%

0.50%

1.00%

1.50%

2.00%

2.50%

3.00%

3.50%

4.00%

4.50%

5.00%

2005* 2006 2007 2008 2009(budgeted)

2010(anticipated)


*2005 figures are based on credit unions with $1 million to $20 million in assets.

Figure IVOffered Incentives and/or Bonuses

to Full-Time Employees in 2008

50%

16%

37%

15%

0%

10%

20%

30%

40%

50%

60%

Incentives Bonuses

Management Nonmanagement



Executive Summary

Turnover

When earnings are squeezed – as they are this year – employers often cut back on staff to reduce overhead. This usually leads to lower morale, heavier workloads for the remaining staff, and the loss of some employees you’d rather keep, according to E-Scan.

When the economy picks up, employers will pay a higher premium for top talent. For these reasons, the cost of keeping your top performers may well be worth it. Make sure employee-retention strategies are high on HR’s agenda during this economic downturn.

Credit unions appear to be doing a good job at retaining employees. Turnover at credit unions has remained stable since 2005 and actually decreased somewhat in 2008. Among credit unions with $1 million to $35 million in assets and at least one full-time employee, 86% of credit union employees remained in their positions throughout 2008, overall. This is an increase from 81% in 2007. As would be expected, retention rates tend to be highest among credit union employees earning the highest average salaries. Retention rates are similar among credit unions overall.

As is typically the case, teller/MSR/cashier positions (front-line) have the highest turnover rates among employee groups. On average, 79% of front-line employees remained in their positions throughout 2008, an increase from 73% the previous year. A total of 91% of loan officers/processors/interviewers and 93% of management positions remained in their positions throughout 2008,

on average. The retention rate for lending positions has increased from 83% the year before.

Succession Planning

Leadership development is ranked as one of the top priorities by HR professionals for both today and in the future, according to research by SHRM. Many senior leaders admit that their companies’ performance will soon suffer because they don’t have the right talent in place, but few of these executives have done anything about it, according to the consulting firm Development Dimensions International (DDI).

Employers find themselves in this predicament for different reasons. Some have been hiring and promoting the wrong people. Others just don’t have enough talent on staff to fill critical positions.

Some employers have talent on staff, but they haven’t identified those individuals yet. And some employers know they have the talent, but they haven’t done a good job of developing that talent to its fullest potential, according to DDI. Two additional factors contributing to the shortage of qualified leaders are the exodus of baby boomers from the workforce and the shifting global business landscape, which requires a new set of skills.

Most small credit union CEOs come from the credit union industry. About 35% of CEOs credit unions of with $1 million to $35 million in assets worked for their credit union before becoming CEO and 26% worked for another credit union. CEOs of credit unions overall are also most likely to have come from the credit union industry.

The average age of credit union CEOs of small credit unions is 51.9.

79%

7%

6%

7%

17%

11%

91%

93%

86%

91%

3%

4%

2%

2%

2%

0% 20% 40% 60% 80% 100%

Other positions

Managementpositions

Lending positions

Front-line positions

Overall

Retained employees Replaced employees New employees

Figure VOverall Turnover



Executive Summary

About 20% of credit union CEOs are 60 years or older. However, few of these CEOs are planning to leave their credit union between now and 2011. Among credit unions with $1 million to $35 million in assets and at least one full-time employee, 6% of credit union CEOs plan to retire in the next two years and only 1% plan to leave their position for any other reason in the next two years. These figures are identical to what was found among credit unions overall.

Over half (56%) of small credit unions have a formal succession plan in place that specifies how the credit union will replace the CEO and 19% plan to do so by year-end.

Many companies look externally when replacing the CEO. Small credit unions, however, are more likely to give internal applicants first preference. Almost half (47%) give preference to internal applicants, while 40% post the job externally and internally at the same time and 9% give preference to external applicants. Credit unions overall are evenly split between giving

Figure VIHow CUs Fill Position When Replacing CEO

Post the job externally &

internally at the same time

40%

Internal applicants given

the first preference

47%External

applicants are preferred

9%

Other 3%


internal applicants first preference and posting the job externally and internally at the same time when replacing the CEO.

For credit unions that plan to fill the CEO position internally, two-thirds of executive vice presidents

(65%) and chief financial officers (63%) among credit unions with $1 million to $35 million in assets are qualified to fill the CEO position, whereas about 50% of chief operations officers are qualified to do so.


Executive Summary

2009 Base Salaries 2008 Base Salaries

Position Average Median Average Median Full-Time Positions President/CEO/manager $57,956 $55,556 $56,894 $55,000 Executive VP or assistant manager $43,581 $42,593 $41,747 $41,000 Chief financial officer $46,341 $47,320 $47,440 $47,929 Chief operations officer $42,780 $42,000 NA NA Loan VP or SVP $40,048 $39,728 $41,192 $38,000 Consumer loan VP/manager $38,050 $37,856 $38,816 $40,000 Collections VP/manager $35,219 $34,036 NA NA Branch manager I $35,636 $37,249 $37,009 $37,143 Member service VP $34,727 $34,035 $31,119 $30,256 Teller manager/supervisor $31,350 $30,000 $30,523 $30,410 Share draft manager/supervisor $28,613 $28,400 NA NA Accounting manager/supervisor $39,558 $39,349 NA NA Head teller $27,421 $27,040 $27,340 $26,420 Teller II/Sr. $25,597 $24,765 $26,612 $23,100 Teller I $21,598 $20,800 $21,309 $20,072 Member service representative II/Sr. $28,234 $27,560 $27,938 $26,455 Member service representative I $24,435 $24,000 $23,174 $22,880 EFT/ACH clerk $28,353 $26,000 $28,432 $27,300 Executive secretary/admin. asst. $28,636 $27,040 $30,827 $28,912 General office clerk $24,635 $23,771 NA NA Loan officer II/Sr. $34,749 $34,039 $35,512 $35,000 Loan officer I $31,415 $30,000 $29,932 $29,500 Loan processor $27,317 $26,208 $25,738 $24,960 Loan clerk $24,779 $25,800 $26,523 $25,000 Collector/adjuster $30,690 $30,673 $30,737 $30,270 Collection clerk $26,285 $24,764 NA NA MSR – plastic cards $30,480 $29,120 NA NA Accountant $34,222 $34,000 $34,354 $34,580 Accounting clerk $29,130 $28,538 $30,216 $29,200 Small credit union generalist $29,209 $27,630 $25,573 $24,000 Part-Time Positions Part-Time President/CEO/manager $20.90 $19.16 $22.40 $20.00 Part-Time EVP $17.44 $16.00 $15.92 $16.00 Part-Time Executive secretary/admin. asst. $15.23 $12.50 $13.21 $10.00 Part-Time Teller $10.58 $10.00 $10.22 $9.50 Part-Time Member service representative $11.38 $10.76 $10.99 $10.75 Part-Time Accountant $17.60 $15.05 $17.41 $16.10 Part-Time Loan officer $14.84 $13.50 $15.97 $13.50 Part-Time Loan processor/clerk $12.75 $11.50 $13.36 $11.50 Note: Limited to credit unions with $1 million to $35 million in assets.

Base Salaries The following tables illustrate the

2009 and 2008 average and median base salaries for credit union positions.


Executive Summary

Incentive and Bonus Pay Received in 2008*

Position % eligible for

incentives Average incentive

% eligible for bonuses

Average bonus

Full-Time Positions President/CEO/manager 62% $2,307 87% $2,298 Executive VP or assistant manager 58% $1,328 88% $1,582 Chief financial officer 44% $3,158 88% $1,738 Chief operations officer 67% $1,357 85% $1,470 Loan VP or SVP 82% $1,301 85% $1,089 Consumer loan VP/manager 62% $3,790 67% $1,017 Collections VP/manager 83% $913 69% $631 Branch manager I 83% $1,151 80% $555 Member service VP 72% $1,170 83% $1,922 Teller manager/supervisor 71% $949 77% $693 Share draft manager/supervisor 100% NA 100% $434 Accounting manager/supervisor 48% $522 82% $1,117 Head teller 61% $976 86% $707 Teller II/Sr. 72% $735 85% $534 Teller I 80% $429 76% $434 Member service representative II/Sr. 72% $947 84% $645 Member service representative I 65% $851 83% $508 EFT/ACH clerk 70% $1,035 82% $495 Executive secretary/admin. asst. 35% $1,774 79% $469 General office clerk 100% $639 68% $534 Loan officer II/Sr. 78% $1,718 85% $838 Loan officer I 74% $1,787 86% $748 Loan processor 82% $1,455 78% $570 Loan clerk 100% $785 60% $553 Collector/adjuster 71% $2,212 82% $665 Collection clerk 80% $1,662 72% $458 MSR – plastic cards 62% $925 87% $577 Accountant 53% $672 74% $784 Accounting clerk 50% $888 74% $540 Small credit union generalist 67% NA 91% $1,005 Part-Time Positions Part-Time President/CEO/manager 4% $1,346 25% $801 Part-Time EVP 8% $2,618 35% $560 Part-Time Executive secretary/admin. asst. 10% NA 32% $238 Part-Time Teller 15% $540 43% $328 Part-Time Member service representative 19% $349 45% $263 Part-Time Accountant 21% NA 45% $681 Part-Time Loan officer 15% $337 39% $459 Part-Time Loan processor/clerk 12% $414 23% $303 Note: Limited to credit unions with $1 million to $35 million in assets. *Based on credit unions that offer incentives and/or bonuses.

Variable PayThe following tables illustrate

the percentage eligible as well as

the average incentive and bonus payments received in 2008 for credit union positions.


Note: As expected, average minimums, midpoints, and maximums of credit union executive management formal salary ranges tend to increase as credit union assets increase.

Therefore, it is important to look at the appropriate asset category when comparing your credit union’s formal salary ranges to the national averages.

Salary range widths can be used to help you compute or compare your own salary ranges around a chosen midpoint.

Salary Range Widths

Spread oneither side of

Minimum Midpoint Maximum the midpointFull-Time PositionsPresident/CEO/manager $52,726 $64,585 $76,443 18.4%Executive VP or assistant manager $37,118 $46,886 $56,653 20.8%Chief financial officer $46,615 $54,280 $61,945 14.1%Chief operations officer $34,184 $41,499 $48,815 17.6%Loan VP or SVP $33,358 $41,036 $48,713 18.7%Consumer loan VP/manager $28,769 $34,450 $40,131 16.5%Collections VP/manager $28,992 $34,876 $40,760 16.9%Branch manager I $29,382 $36,769 $44,156 20.1%Member service VP $26,675 $32,994 $39,312 20.1%Teller manager/supervisor $26,407 $31,156 $35,905 15.2%Share draft manager/supervisor $22,281 $28,463 $34,644 21.7%Accounting manager/supervisor $30,718 $37,652 $44,586 18.4%Head teller $24,705 $29,982 $35,260 17.6%Teller II/Sr. $21,012 $25,304 $29,595 17.0%Teller I $19,252 $23,032 $26,813 16.4%Member service representative II/Sr. $23,956 $29,041 $34,125 17.5%Member service representative I $20,883 $25,161 $29,439 17.0%EFT/ACH clerk $26,647 $32,625 $38,604 18.3%Executive secretary/admin. asst. $23,323 $28,223 $33,123 17.4%General office clerk $21,192 $24,541 $27,890 13.6%Loan officer II/Sr. $29,459 $35,863 $42,267 17.9%Loan officer I $27,787 $33,304 $38,821 16.6%Loan processor $23,822 $28,771 $33,719 17.2%Loan clerk $20,016 $22,072 $24,127 9.3%Collector/adjuster $27,215 $32,371 $37,526 15.9%Collection clerk $22,523 $27,833 $33,143 19.1%MSR - plastic cards $26,408 $30,484 $34,560 13.4%Accountant $33,456 $39,663 $45,871 15.7%Accounting clerk $23,892 $28,574 $33,255 16.4%Small credit union generalist $17,555 $23,185 $28,816 24.3%Part-Time PositionsPart-Time President/CEO/manager $19.33 $24.00 $28.66 19.4%Part-Time EVP or assistant manager $14.50 $17.65 $20.81 17.9%Part-Time Teller $8.43 $10.35 $12.27 18.6%Part-Time MSR $9.23 $11.12 $13.01 17.0%Part-Time Loan officer $13.76 $17.20 $20.64 20.0%

Note: Limited to credit unions with $1 million to $35 million in assets.Note: Limited to credit unions with established minimums, midpoints, and maximums for each job position.Data not available for part-time Executive secretary/admin. asst, part-time Accountant, and

Salary Ranges

Position

part-time Loan processor/clerk.

Tables-1 Small Credit Union Salary Survey

industry trends, these averages can be misleading because they are composite values, and they overstate the pay levels in small credit unions, while they understate pay levels in large credit unions. In addition, these averages reflect the incidence of the various positions in credit unions of different asset sizes. Some credit union staff have higher average salaries overall than other staff because they are more common among larger credit unions – when salaries are compared within asset categories, their salaries are actually often lower than other positions.

Instead of looking at overall salaries, we suggest you proceed in this fashion:1. Because credit union job titles

vary substantially, it is best to compare salaries by duties performed rather than by job title. Job descriptions follow the data tables for each job title. Before using a particular job title, look at the job description for that position to see if it fits. There might not be a perfect match; use the job title with the job description that comes closest to the position in which you are interested. If the position you are interested in spans the duties of more than one position, choose the one with the duties that are performed the majority of the time or the highest level of responsibility if the position involves management or supervisory functions.

2. When you determine the appropriate table, find the average salary in the asset size group containing your credit union. We have found that assets are the most important

determinant of salaries for management. The average salary is what the “typical” employee in a credit union your size earns.

3. If you believe you have a particularly strong employee, you should base your comparisons on the 75th or 90th percentile earners. These are the salaries generally given to the top performers in similar credit unions. (The 75th percentile is the 75th highest salary of 100 salaries lined up from lowest to highest.) On the other hand, if you believe you have a poor performer, you will want to use the 25th percentile as a basis for comparison.

4. After you have determined the average salary (or some percentile) for your asset size, you can now adjust the appropriate salary for geographic location. Do this by looking at the salary increments by community size and main office location in the lower panels of the table. Generally, adjustments are small in comparison to the changes you observe moving between asset groups. If you are in a geographic area with high salaries, increase the salary appropriately.

Evaluating nonmanage-ment salaries

For nonmanagement personnel, the “overall” salary figures will sometimes meet your needs – especially for clerical or similar jobs – but you should be sure to examine differences by assets, geographic location, and years of experience.

The average salaries, as well as the average minimums, mid-points, and maximums of formal salary ranges, average incentives, bonuses, total variable pay, and total cash compensation (base pay plus incentives and/or bonuses) for most credit union positions tend to increase as credit union asset size increases. Therefore, it is important to look at the appropriate asset category when evaluating your credit union’s compensation figures. Furthermore, asset size is closely correlated with the number of members, full-time employees, the number of services offered, and the amount of loans outstanding. Consequently, salaries tend to increase as these measures of credit union size increase.

The average salaries of credit union executive management employees tend to vary by region. In addition to the obvious differences in the cost of living, a portion of this variation is a result of the asset size variation between the credit unions within each region.

Because larger credit unions are more likely than smaller credit unions to have employees with college degrees filling the positions discussed in this report, the relationship between management salaries and educational attainment are also inflated by credit union asset size.

Evaluating management salaries

The “overall” salary figures reported in this report are not what you should use to establish manager/CEO or other management salaries in your credit union. While “overall” average salaries are useful to glean

Using Data Tables

Tables-2© 2009 Credit Union National Association

Using Data Tables

We suggest you proceed in this fashion:1. Again, because credit union job

titles vary substantially, it is best to compare salaries by duties performed rather than by job title. Job descriptions follow the data tables for each job title. Before using a particular job title, look at the job description for that position to see if it fits. There might not be a perfect match; use the job title with the job description that comes closest to the position in which you are interested. If the position you are interested in spans the duties of more than one position, choose the one with the duties that are performed the majority of the time or the highest level of responsibility if the position involves senior functions.

2. When you determine the appropriate table, look first at the “overall” average salary, then at the average salary in the asset size group containing your credit union. If the average salary for your asset group differs by 10% or more from the overall average salary, use the salary for your asset group. This is what the “typical” employee earns.

3. If you believe you have a particularly strong employee, you should base your comparisons on the 75th or 90th percentiles. These are the salaries generally given to the top performers in similar credit unions. (The 75th percentile is the 75th highest salary of 100 salaries lined up from lowest to highest.) On the other hand, if you believe you have a poor performer, you will want to use the 25th percentile as a basis for comparison.

4. You can now adjust the appropriate salary (average, 25th, 75th, or 90th percentile) for geographic location. Do this by looking at the salary increments by community size and main office location in the lower panels of the table. Generally, adjustments are small in comparison to the changes you observe moving between asset groups. If you are in a geographic area with high salaries, increase the salary appropriately.

Reading data tables

The following are explanations of the terms used in the data tables:

N refers to the number of responding credit unions. All tables show the number of participants responding. Insufficient data is noted when there was too little data to report valid information or when providing data for a small number might identify the respondents.

Overall refers to all credit unions responding; the various sub-categories include only the credit unions within those categories. The number of participants responding are displayed in the N for each category.

Average refers to a simple arithmetic average.

Percentiles illustrate the range of pay when ranked from lowest to highest. The 25th percentile is the 25th from the bottom, while the 75th percentile is the 75th from the bottom.

Median refers to the 50th percentile or the mid-point when pay is ranked from lowest to highest.

Salaries refer to annual base salaries and therefore exclude incentives, bonuses, and other forms of pay.

Incentives are rewards based on pre-set performance criteria in addition to base pay. The averages are based on only those reporting an incentive payment.

Bonuses are rewards not tied to pre-set performance criteria in addition to base pay. The averages are based on only those reporting a bonus payment.

Variable pay refers to the sum of incentive and bonus pay. The average total variable pay does not equal the average bonus plus the average incentive because many credit unions provide one type of variable pay and not the other.

Total cash compensation refers to base play plus variable pay.

Salary ranges refer to formal salary ranges, which are established minimums, mid-points, and maximums for each position, not the highest and lowest salary paid to job incumbents.

Number of branch offices is one of the independent variables included in the data tables. This variable includes the main branch – 1 refers to main branch, i.e., no branch offices.

Region is one of the independent variables included in the data tables. The breakdown of region is described in the footnotes on the data tables and is illustrated on page xii.

Table 1-1President/CEO/Manager Salaries

964 $57,956 $45,000 $55,556 $69,000 $81,24545 $36,351 $31,500 $34,210 $40,352 $48,600

199 $43,152 $35,880 $42,300 $50,000 $55,900138 $50,021 $42,200 $49,885 $57,000 $64,000124 $53,558 $45,545 $52,000 $58,884 $68,763163 $58,634 $50,000 $58,000 $65,000 $75,000126 $66,590 $56,250 $65,600 $76,000 $85,55079 $70,923 $60,000 $70,000 $80,000 $88,00052 $77,081 $67,000 $75,681 $84,994 $93,00038 $81,076 $70,000 $76,896 $88,308 $110,00056 $68,365 $56,000 $68,000 $80,000 $91,800

111 $54,378 $42,200 $52,000 $64,000 $76,500210 $55,239 $45,800 $53,601 $64,728 $75,000146 $56,949 $45,000 $53,836 $66,650 $84,115110 $59,102 $43,680 $54,000 $70,053 $85,00085 $56,432 $44,000 $54,929 $68,000 $79,500

110 $58,244 $45,000 $57,074 $70,000 $77,29275 $57,365 $44,085 $57,750 $68,250 $79,24961 $66,138 $53,650 $64,000 $80,000 $86,520

110 $40,635 $32,000 $40,000 $48,715 $57,010185 $48,615 $40,352 $47,840 $56,000 $63,248158 $54,477 $44,698 $51,000 $62,314 $73,600125 $55,827 $45,616 $55,000 $62,315 $71,78482 $59,543 $49,512 $55,308 $68,250 $80,00064 $63,179 $53,000 $60,000 $69,000 $82,926

157 $66,903 $55,900 $65,484 $77,000 $85,53083 $77,181 $67,292 $76,000 $85,000 $95,392

100 $45,297 $33,889 $44,000 $54,080 $63,898244 $50,632 $40,000 $49,000 $59,000 $70,000316 $58,667 $47,000 $55,440 $67,500 $80,000208 $64,423 $52,268 $62,795 $74,000 $86,40081 $67,343 $56,000 $68,000 $78,000 $84,45915 $73,585 $68,250 $72,700 $85,715 $88,30841 $40,254 $32,000 $37,647 $50,000 $57,010

119 $40,771 $33,000 $41,136 $47,527 $54,400100 $46,551 $39,600 $43,817 $52,500 $64,000205 $52,093 $44,436 $51,000 $58,867 $65,455137 $54,912 $46,486 $54,000 $61,111 $70,000139 $62,523 $52,000 $60,000 $71,760 $82,000122 $71,244 $60,000 $70,000 $82,000 $91,35072 $73,788 $64,575 $72,986 $80,000 $90,90029 $86,160 $73,060 $79,300 $86,824 $123,00035 $36,319 $31,250 $37,485 $42,300 $51,000

158 $42,536 $35,000 $41,120 $50,000 $57,010172 $51,233 $43,000 $50,000 $57,750 $65,000159 $55,937 $45,000 $54,400 $62,315 $74,667196 $59,733 $50,000 $58,000 $67,250 $82,000117 $66,435 $55,556 $65,000 $78,000 $85,53064 $72,954 $62,500 $72,000 $84,000 $93,00063 $78,220 $68,000 $75,000 $84,000 $104,595

819 $55,419 $43,403 $53,400 $65,000 $78,192103 $67,207 $58,000 $65,500 $74,880 $84,36531 $75,112 $59,535 $76,500 $85,000 $100,00011 $85,181 $75,000 $80,000 $104,595 $130,000

Overall$1M-$2M$2M-$5M$5M-$7.5M$7.5M-$10M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M

By credit union assetsize

New EnglandMiddle AtlanticEast North CentralWest North CentralSouth AtlanticEast South CentralWest South CentralMountainPacific

By credit unionregion*

1234567-1011 or more

By number offull-time employees

None1-23-45-67-89-10

By number ofservices offered**

Less than $1M$1M-$2M$2M-$3M$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M

By amount of loansoutstanding

1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more

By number of branchoffices

N Average25th

percentile Median75th

percentile90th

percentile

*New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI;West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL;East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV;Pacific: WA, OR, CA, AK, HI**Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, firstmortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.

2009-2010 Small Credit Union Staff Salary Survey

©2009 Credit Union National Association T-1

Table 1-2President/CEO/Manager Incentives and Bonuses Where Offered

61 $2,307 364 $2,298 402 $2,4380 * 10 $1,241 10 $1,2413 $433 63 $1,139 66 $1,1079 $1,307 47 $1,994 54 $1,9548 $1,997 47 $1,798 50 $2,009

11 $2,400 73 $2,247 80 $2,38112 $2,875 52 $2,175 60 $2,460

9 $2,357 31 $3,621 37 $3,6078 $2,933 20 $2,692 24 $3,2211 * 21 $4,292 21 $4,4413 $1,233 19 $1,912 20 $1,9852 $1,421 36 $1,389 37 $1,426

14 $1,484 64 $2,215 74 $2,20515 $2,209 53 $2,583 61 $2,796

8 $3,560 45 $2,337 51 $2,6385 $1,998 36 $2,395 39 $2,4916 $2,522 50 $2,545 55 $2,5846 $2,255 38 $2,275 40 $2,5202 $6,040 23 $2,796 25 $3,0791 * 27 $1,418 28 $1,3767 $2,918 71 $1,682 77 $1,8339 $1,710 52 $2,236 59 $2,2355 $798 50 $2,025 52 $2,0256 $2,667 36 $2,248 39 $2,4778 $2,083 24 $2,385 28 $2,632

13 $2,051 65 $2,415 75 $2,44612 $3,210 39 $3,692 44 $4,134

0 * 26 $1,385 26 $1,3859 $2,826 81 $2,096 86 $2,275

19 $1,995 124 $2,333 137 $2,38516 $2,825 87 $2,315 99 $2,49413 $1,958 39 $2,355 45 $2,614

4 $1,828 7 $5,502 9 $5,1850 * 7 $1,733 7 $1,7332 $174 34 $1,425 36 $1,3531 * 32 $1,572 33 $1,541

11 $1,410 77 $1,845 84 $1,87610 $2,662 52 $1,720 58 $1,99612 $1,448 61 $2,260 68 $2,28412 $3,130 57 $2,444 65 $2,715

7 $2,588 30 $3,936 34 $4,0056 $3,499 14 $4,679 17 $5,0861 * 7 $1,997 8 $1,7762 $631 48 $1,036 50 $1,0187 $2,366 66 $2,344 70 $2,452

14 $1,675 59 $2,044 67 $2,15713 $1,499 79 $1,817 87 $1,87112 $2,672 47 $2,357 56 $2,544

7 $3,738 27 $3,181 32 $3,5095 $3,521 31 $4,256 32 $4,691

44 $2,256 300 $2,104 330 $2,21712 $2,413 39 $2,273 44 $2,674

3 $1,579 17 $3,514 19 $3,4362 $3,550 8 $5,853 9 $5,998




By credit union region**

1234567-1011 or more

By number of full-timeemployees

None1-23-45-67-89-10

By number of servicesoffered***



1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number of members

None123 or more


NAverageincentive N

Averagebonus N

Total variablepay

*Insufficient data.**New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI;West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL;East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV;Pacific: WA, OR, CA, AK, HI***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, firstmortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments,and total variable pay is limited to credit unions reporting incentive and/or bonus payments.



Table 1-3President/CEO/Manager Total Cash Compensation

964 $58,991 $45,760 $56,440 $70,200 $82,00045 $36,627 $32,000 $34,210 $40,452 $48,600

199 $43,519 $36,000 $43,133 $50,500 $56,152138 $50,786 $42,250 $50,447 $57,415 $64,728124 $54,368 $45,974 $53,047 $60,250 $70,000163 $59,803 $50,760 $58,000 $67,143 $75,652126 $67,741 $57,250 $67,000 $79,350 $87,97879 $72,613 $61,000 $72,399 $81,700 $91,10052 $78,568 $67,000 $76,294 $86,686 $98,27138 $83,530 $72,200 $78,126 $94,934 $120,00056 $69,089 $56,932 $68,633 $80,000 $91,800

111 $54,849 $42,250 $53,328 $64,182 $76,500210 $56,040 $45,800 $54,080 $65,000 $78,060146 $58,153 $45,000 $54,000 $67,292 $88,115110 $60,348 $43,680 $54,600 $72,100 $86,26685 $57,569 $44,000 $55,774 $68,000 $81,714

110 $59,564 $45,330 $58,345 $71,784 $81,70075 $58,744 $44,838 $57,750 $72,000 $80,28661 $67,398 $55,120 $65,700 $80,000 $88,000

110 $40,987 $32,000 $40,000 $48,715 $58,000185 $49,382 $40,976 $48,000 $57,000 $65,398158 $55,313 $45,000 $52,600 $64,314 $74,667125 $56,668 $45,800 $56,200 $65,000 $71,78482 $60,750 $50,000 $56,000 $70,765 $81,00064 $64,299 $53,550 $61,200 $71,450 $84,127

157 $68,068 $57,074 $65,600 $79,070 $86,41783 $79,398 $68,250 $77,292 $90,000 $100,781

100 $45,661 $33,889 $44,000 $57,000 $64,800244 $51,434 $40,000 $49,257 $60,000 $71,450316 $59,707 $47,129 $56,200 $69,000 $82,000208 $65,611 $52,900 $64,700 $75,600 $90,02481 $68,814 $56,900 $69,689 $80,000 $86,41715 $76,690 $72,000 $76,250 $86,955 $93,18741 $40,550 $32,750 $37,647 $50,000 $59,429

119 $41,183 $33,186 $41,850 $48,000 $56,160100 $47,060 $40,000 $44,500 $53,650 $64,728205 $52,854 $44,698 $52,000 $59,000 $66,650137 $55,751 $47,300 $54,600 $63,000 $71,177139 $63,636 $52,650 $60,000 $73,500 $82,000122 $72,669 $61,000 $72,000 $83,000 $93,60072 $75,703 $65,000 $75,000 $83,300 $96,00029 $89,146 $77,292 $79,500 $95,100 $123,00035 $36,731 $31,250 $38,160 $42,300 $51,000

158 $42,860 $35,000 $41,500 $50,000 $58,997172 $52,232 $43,300 $51,250 $58,527 $67,500159 $56,840 $45,800 $55,000 $64,728 $75,429196 $60,564 $50,000 $58,648 $67,850 $82,000117 $67,662 $56,200 $65,455 $79,300 $86,41764 $74,726 $64,750 $74,500 $85,000 $95,40063 $80,589 $70,000 $77,292 $92,000 $104,595

819 $56,327 $43,900 $54,000 $65,659 $80,000103 $68,338 $59,000 $67,500 $75,710 $86,41731 $77,273 $60,722 $78,000 $88,745 $101,50011 $90,010 $77,500 $84,127 $104,595 $136,000


By credit unionasset size


By credit unionregion*

1234567-1011 or more

By number offull-timeemployees

None1-23-45-67-89-10

By number ofservices offered**


By amount ofloans outstanding

1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more

By number ofbranch offices

N Average25th


percentile90th

percentile

*New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI;West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL;East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV;Pacific: WA, OR, CA, AK, HI**Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, firstmortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.



Table 1-4President/CEO/Manager Salaries by Years in Position

900 $52,925 $56,723 $60,228 $59,270 $61,36236 $32,383 $32,570 $36,393 $41,816 $35,316

178 $37,626 $45,195 $42,254 $44,850 $46,076128 $47,121 $48,833 $51,276 $50,061 $52,489114 $50,049 $49,575 $51,787 $55,240 $56,859156 $53,201 $56,288 $61,735 $61,226 $61,262125 $60,643 $63,404 $67,994 $75,515 $68,673

74 $59,926 $63,915 $75,615 $72,719 $83,96651 $70,081 $67,457 $80,847 $73,112 $84,96638 $72,417 $81,520 $76,371 $74,500 $97,002


By creditunion assetsize

N 2 or less 3-5 6-10 11-15 16 or more

Table 1-5President/CEO/Manager Salaries by Total Years of Experience

651 $54,047 $46,544 $51,447 $53,780 $60,88325 $27,040 $28,000 $34,144 $35,400 $38,499

149 * $42,684 $37,329 $42,667 $46,31996 $62,985 $46,950 $44,372 $46,458 $51,72675 $47,840 $45,140 $45,733 $49,869 $55,694

114 $58,350 $52,750 $51,237 $56,411 $59,93579 $51,801 $71,000 $59,738 $61,265 $69,49152 * $56,967 $58,500 $69,408 $76,15834 * $47,000 $80,669 $67,667 $79,19527 $65,000 * $85,875 $73,400 $81,197



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.



Table 1-6President/CEO/Manager Salaries by Main Office Location

964 $57,956 $45,000 $55,556 $69,000 $81,2451 * * * * *

10 $54,295 $45,714 $57,625 $62,605 $66,81710 $57,228 $50,394 $56,500 $62,703 $68,703

4 $60,446 * $59,572 * *12 $69,478 $56,115 $69,715 $82,857 $87,500

8 $73,366 $68,500 $72,450 $78,614 $91,8005 $76,220 $68,000 $77,000 $80,000 $89,6003 $96,139 * $84,987 * *3 $91,645 * $94,934 * *5 $41,663 $33,143 $36,500 $53,857 $62,000

21 $45,735 $38,000 $42,650 $52,500 $54,00019 $48,714 $40,000 $42,750 $61,714 $64,90018 $50,477 $45,000 $48,574 $56,742 $63,00016 $54,053 $45,000 $52,825 $62,500 $70,85717 $60,295 $48,629 $57,625 $73,600 $82,000

9 $72,517 $60,000 $70,199 $84,000 $109,5004 $66,755 * $65,450 * *2 $63,400 * $63,400 * *7 $33,232 $32,000 $32,600 $33,889 $48,000

44 $40,147 $31,745 $40,438 $49,054 $53,43126 $49,727 $43,403 $49,000 $55,308 $62,00031 $53,072 $46,188 $54,000 $59,400 $61,51045 $56,845 $51,375 $56,000 $64,500 $70,00030 $63,616 $53,000 $59,767 $75,000 $83,69313 $62,126 $55,556 $57,000 $70,699 $79,390

9 $82,121 $69,017 $84,365 $86,824 $127,0005 $78,278 $74,000 $78,192 $80,000 $86,138

11 $38,089 $32,121 $37,647 $42,245 $45,46525 $39,396 $33,023 $36,800 $47,300 $51,00025 $48,909 $42,500 $49,657 $52,500 $58,00019 $52,414 $43,817 $52,000 $57,567 $60,00021 $59,945 $50,760 $55,000 $65,000 $84,11522 $65,850 $58,000 $63,673 $75,000 $78,432

7 $67,657 $57,000 $61,163 $80,000 $85,71511 $80,435 $70,000 $79,300 $92,321 $93,000

5 $78,180 $75,000 $85,000 $88,308 $93,0806 $35,762 $31,200 $36,843 $41,449 $44,944

29 $42,983 $36,000 $42,020 $50,000 $55,90015 $49,101 $40,268 $47,000 $57,096 $63,24812 $56,417 $45,024 $54,050 $65,430 $70,00015 $57,267 $47,616 $54,000 $62,315 $77,00014 $71,849 $64,400 $70,074 $76,000 $87,978

9 $73,845 $62,000 $70,200 $80,000 $142,7966 $73,009 $54,000 $73,731 $85,000 $104,5954 $110,250 * $116,500 * *7 $36,799 $31,250 $32,000 $40,312 $64,800

17 $42,174 $34,000 $42,350 $48,500 $55,00016 $48,606 $39,450 $48,857 $55,844 $62,50010 $58,255 $50,000 $51,220 $57,500 $86,50711 $54,367 $44,000 $54,000 $65,000 $68,000

8 $71,973 $62,000 $72,000 $77,745 $95,4449 $71,693 $65,500 $70,000 $79,500 $88,0002 $68,250 * $68,250 * *5 $73,636 $61,000 $69,172 $73,000 $105,0102 $29,366 * $29,366 * *

28 $44,615 $38,532 $43,607 $49,650 $62,31412 $43,819 $36,250 $44,787 $50,500 $54,86815 $55,581 $46,467 $54,667 $64,000 $71,78421 $58,337 $50,000 $59,670 $65,000 $67,250

8 $68,502 $59,800 $71,299 $75,935 $82,51512 $70,074 $60,637 $71,240 $78,500 $81,245

6 $71,127 $65,159 $74,300 $80,000 $88,0006 $85,697 $70,000 $76,896 $95,392 $130,0004 $35,046 * $36,571 * *

14 $40,486 $40,000 $41,981 $44,138 $50,0009 $54,871 $50,500 $55,000 $61,111 $68,000

10 $47,668 $42,000 $46,350 $50,000 $60,57514 $60,783 $57,750 $60,000 $61,800 $72,50011 $65,956 $53,000 $63,000 $79,786 $88,889

7 $69,095 $66,918 $68,250 $76,000 $84,0003 $78,318 * $76,000 * *3 $73,372 * $70,866 * *2 $45,300 * $45,300 * *

11 $50,280 $43,000 $48,240 $53,650 $56,5006 $59,269 $53,221 $57,975 $65,000 $73,4425 $55,964 $43,200 $55,120 $65,000 $74,5008 $63,598 $53,648 $59,527 $75,000 $88,0008 $70,086 $59,940 $67,569 $82,160 $91,3508 $81,694 $70,250 $83,765 $89,460 $106,6008 $74,082 $66,500 $74,045 $80,833 $90,9005 $70,674 $65,000 $72,700 $75,670 $80,000



New England

$1M-$2M$2M-$5M$5M-$7.5M$7.5M-$10M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M


Middle Atlantic



East NorthCentral



West NorthCentral



South Atlantic



East SouthCentral



West SouthCentral



Mountain



Pacific

By credit unionregion**

N Average25th


percentile90th

percentile

*Insufficient data.**New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI;West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL;East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV;Pacific: WA, OR, CA, AK, HI



Table 1-7President/CEO/Manager Education

900 15% 37% 35% 6% 7%40 20% 43% 20% 8% 10%

174 22% 48% 22% 6% 2%130 20% 34% 35% 4% 7%116 12% 41% 36% 5% 5%157 17% 34% 34% 8% 6%124 13% 32% 41% 6% 9%

72 13% 35% 35% 7% 11%50 2% 40% 42% 10% 6%37 11% 16% 49% 3% 24%


Bycreditunionassetsize

N High schoolSome

collegeCollegedegree

Somegraduateschool

Graduatedegree or

higher

Table 1-8President/CEO/Manager Salaries by Level of Education

889 $52,848 $55,823 $61,777 $58,881 $68,34339 $37,878 $32,898 $36,635 $29,284 $40,359

174 $45,681 $43,606 $44,018 $39,446 $39,450126 $48,295 $49,411 $51,568 $55,381 $53,412112 $46,793 $53,972 $54,060 $55,917 $50,089155 $55,516 $57,955 $60,552 $57,771 $64,522124 $58,255 $67,457 $68,686 $66,666 $70,344

71 $74,188 $67,333 $68,096 $72,458 $88,96450 $66,000 $73,818 $81,866 $75,140 $75,46738 $76,332 $76,052 $80,898 $95,392 $82,631



N High school Some collegeCollegedegree

Somegraduateschool

Graduatedegree or

higher

Table 1-9President/CEO/Manager Years at Credit Union

923 9% 13% 20% 17% 40%41 7% 7% 22% 15% 49%

184 10% 10% 22% 20% 37%133 11% 16% 20% 16% 38%120 6% 11% 24% 23% 37%160 8% 11% 19% 17% 44%121 8% 16% 16% 14% 46%

77 9% 22% 23% 17% 29%49 10% 8% 12% 18% 51%38 8% 13% 26% 13% 39%



N 2 or less 3-5 6-10 11-1516 ormore

Note: Limited to credit unions with a full-time president/CEO/manager.



Table 1-10President/CEO/Manager Salary Range Averages

84 $52,726 $64,585 $76,4437 $32,050 $39,423 $46,7966 $43,109 $53,220 $63,3309 $44,394 $53,098 $61,803

14 $46,291 $56,348 $66,40515 $53,133 $68,111 $83,08815 $58,232 $70,916 $83,60010 $60,069 $76,074 $92,078

8 $66,224 $76,052 $85,880

Overall$2M-$5M$5M-$7.5M$7.5M-$10M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M


N Minimum Midpoint Maximum

NOTE: Limited to credit unions with established minimums, midpoints, and maximums foreach job position.

Table 1-11President/CEO/Manager Age

932 51.9 9% 11% 19% 20% 20% 16% 6%42 54.3 7% 12% 17% 12% 14% 29% 10%

179 53.0 8% 10% 17% 20% 19% 18% 8%136 50.5 13% 13% 20% 20% 14% 14% 7%122 52.1 11% 7% 16% 23% 23% 16% 4%161 52.3 8% 9% 19% 22% 19% 17% 6%127 51.7 7% 12% 24% 16% 21% 16% 3%

76 50.4 13% 11% 18% 18% 25% 13% 1%51 53.0 2% 16% 16% 18% 27% 16% 6%38 50.4 16% 11% 16% 21% 26% 3% 8%



N Average 21-39 40-44 45-49 50-54 55-59 60-64 65 or older


Table 1-12President/CEO/Manager Sex

960 28% 72%43 5% 95%

193 16% 84%136 23% 77%127 20% 80%165 29% 71%127 32% 68%

79 42% 58%52 42% 58%38 55% 45%



N Male Female




Table 1-13President/CEO/Manager Has Written Employment Contract

894 14% 86%42 5% 95%

173 15% 85%133 11% 89%112 16% 84%154 12% 88%116 14% 86%

78 14% 86%49 27% 73%37 16% 84%



N Yes No




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Table 2-1Executive VP or Assistant Manager Salaries

397 $43,581 $35,000 $42,593 $51,324 $61,0908 $23,092 $17,791 $23,154 $28,111 $32,000

44 $32,320 $26,901 $31,975 $38,400 $43,62948 $34,430 $29,000 $34,617 $39,360 $46,11556 $40,291 $34,357 $39,830 $44,428 $54,60079 $42,545 $35,000 $41,000 $47,193 $57,14373 $46,332 $40,118 $45,000 $53,820 $60,00040 $48,670 $40,000 $48,655 $55,000 $64,30029 $55,839 $45,000 $53,350 $58,743 $76,80020 $55,832 $45,000 $58,348 $64,292 $65,00026 $52,875 $42,000 $52,000 $58,743 $70,85748 $41,522 $34,008 $41,392 $48,000 $56,00096 $41,157 $33,300 $40,000 $47,738 $54,34060 $41,674 $34,500 $40,371 $46,000 $60,25041 $44,444 $32,121 $43,000 $55,000 $66,46231 $42,056 $33,714 $42,000 $49,000 $56,65046 $45,401 $38,000 $45,000 $54,955 $64,29231 $41,301 $31,450 $41,000 $51,000 $60,16018 $53,711 $43,333 $52,647 $67,059 $76,000

6 $28,815 $14,857 $25,000 $43,000 $45,00074 $35,973 $27,000 $33,816 $42,000 $55,50060 $38,513 $32,850 $36,000 $43,333 $52,22754 $40,942 $34,500 $40,272 $47,843 $54,34040 $45,827 $39,200 $44,437 $49,000 $62,50031 $46,277 $40,000 $43,680 $49,140 $52,00086 $46,430 $37,838 $45,000 $54,955 $61,41446 $53,489 $45,000 $52,753 $64,000 $68,00024 $35,023 $26,280 $35,300 $39,660 $43,33373 $38,838 $30,053 $37,838 $44,500 $57,000

159 $43,364 $34,673 $41,900 $51,000 $57,50495 $45,939 $38,000 $44,437 $53,350 $64,30042 $48,761 $41,850 $47,500 $58,743 $64,328

4 $60,202 * $60,160 * *9 $31,944 $25,556 $32,000 $38,000 $42,000

24 $28,039 $21,834 $27,255 $36,000 $41,08024 $34,965 $28,000 $34,690 $39,360 $45,50082 $37,580 $32,000 $36,000 $43,333 $48,10059 $40,761 $33,816 $39,000 $44,750 $57,27378 $44,770 $37,130 $43,000 $51,324 $60,00072 $48,740 $41,000 $47,738 $55,000 $64,00032 $52,962 $45,000 $51,600 $58,743 $67,84717 $58,136 $48,000 $60,160 $64,727 $74,000

6 $23,393 $14,625 $23,429 $33,750 $42,00030 $31,902 $25,280 $30,667 $38,000 $44,44463 $36,714 $29,000 $34,673 $43,333 $47,90065 $40,744 $33,714 $38,000 $48,050 $57,00091 $42,709 $36,000 $40,705 $45,515 $57,14371 $47,000 $40,000 $45,000 $53,100 $61,09036 $50,718 $43,754 $48,036 $57,000 $64,48035 $55,362 $48,000 $54,000 $64,727 $72,280

323 $42,182 $33,514 $40,768 $49,000 $58,34846 $46,667 $41,000 $45,000 $53,820 $61,09020 $50,792 $45,000 $50,376 $57,000 $66,653

8 $55,527 $40,000 $64,000 $72,280 $80,000





1234567-1011 or more


None1-23-45-67-89-10

By number ofservicesoffered***



1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


N Average25th


percentile90th

percentile

*Insufficient data.**New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI;West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL;East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV;Pacific: WA, OR, CA, AK, HI***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing,first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.



Table 2-2Executive VP or Assistant Manager Incentives and Bonuses Where Offered

37 $1,328 172 $1,582 193 $1,6620 * 3 $567 3 $5671 * 10 $406 11 $4142 $138 22 $1,084 23 $1,0509 $1,457 26 $970 28 $1,3696 $2,231 40 $1,413 44 $1,5899 $1,115 29 $1,236 36 $1,2735 $1,320 16 $2,073 21 $1,8945 $1,000 14 $1,691 15 $1,9120 * 12 $4,088 12 $4,0882 $1,096 11 $1,176 13 $1,1644 $1,283 18 $799 19 $1,0059 $642 33 $1,273 40 $1,2047 $1,277 22 $2,422 24 $2,5975 $1,397 19 $2,189 22 $2,1822 $1,638 17 $1,410 18 $1,5314 $1,674 26 $1,723 29 $1,7673 $837 19 $1,067 20 $1,1401 * 7 $2,521 8 $3,0740 * 1 * 1 *3 $3,352 28 $843 30 $1,1446 $1,141 23 $1,670 27 $1,6815 $891 22 $1,168 24 $1,2493 $1,116 21 $1,137 23 $1,1787 $1,360 14 $1,369 17 $1,6679 $967 38 $1,231 43 $1,2964 $1,531 25 $3,302 28 $3,1760 * 10 $1,274 10 $1,2744 $1,578 28 $1,202 30 $1,325

13 $1,675 61 $2,025 69 $2,10311 $1,203 47 $1,192 54 $1,278

8 $889 25 $1,683 28 $1,7431 * 1 * 2 $2,2000 * 1 * 1 *0 * 9 $1,023 9 $1,0230 * 7 $930 7 $9308 $951 33 $901 36 $1,0306 $2,527 27 $1,227 30 $1,5939 $1,034 36 $1,281 41 $1,3498 $942 34 $1,493 40 $1,4705 $1,616 15 $2,467 18 $2,5121 * 10 $4,270 11 $4,0520 * 2 $823 2 $8231 * 9 $596 9 $6554 $2,639 26 $1,558 27 $1,8768 $1,050 28 $817 33 $9468 $1,100 38 $1,131 43 $1,203

11 $1,495 33 $1,294 41 $1,4344 $874 19 $2,621 20 $2,6701 * 17 $3,236 18 $3,130

30 $1,405 136 $1,260 153 $1,3944 $928 20 $1,349 22 $1,3882 $1,002 11 $3,880 12 $3,7801 * 5 $4,468 6 $3,960





1234567-1011 or more


None1-23-45-67-89-10

By number ofservices offered***



1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


NAverageincentive N

Averagebonus N

Total variablepay




Table 2-3Executive VP or Assistant Manager Total Cash Compensation

397 $44,399 $35,000 $43,000 $52,267 $61,8688 $23,305 $18,275 $23,354 $28,111 $32,100

44 $32,424 $26,901 $32,125 $38,686 $43,62948 $34,934 $29,275 $35,042 $40,750 $46,37856 $40,964 $35,000 $40,020 $45,747 $55,80079 $43,430 $35,000 $41,533 $49,000 $57,18073 $46,944 $40,200 $45,763 $54,000 $61,00040 $49,640 $40,000 $50,000 $57,268 $64,30029 $56,828 $46,990 $53,350 $60,400 $80,00020 $58,362 $51,000 $58,348 $64,727 $70,00026 $53,457 $42,000 $53,000 $59,731 $73,85748 $41,917 $35,567 $41,746 $48,000 $56,50096 $41,672 $33,816 $40,040 $49,000 $54,34060 $42,782 $34,673 $40,768 $49,000 $61,25041 $45,616 $33,200 $43,000 $57,268 $68,00031 $42,898 $35,000 $43,500 $50,000 $57,15346 $46,525 $39,200 $45,000 $57,000 $64,29231 $42,051 $31,450 $41,300 $51,600 $62,09018 $55,076 $44,054 $52,647 $67,214 $83,0006 $28,889 $14,857 $25,000 $43,000 $45,000

74 $36,453 $27,040 $34,500 $42,000 $55,75060 $39,286 $33,000 $36,757 $44,542 $55,60054 $41,467 $35,000 $40,272 $47,900 $54,34040 $46,496 $39,200 $45,760 $50,600 $63,86031 $47,164 $41,000 $44,411 $50,000 $57,26886 $47,074 $38,000 $46,990 $55,000 $62,09046 $55,447 $46,437 $57,000 $64,480 $71,23924 $35,546 $26,280 $35,300 $40,750 $44,08373 $39,388 $30,297 $38,372 $45,756 $57,000

159 $44,287 $35,000 $42,000 $52,624 $58,00095 $46,661 $38,000 $45,000 $54,300 $64,30042 $49,945 $42,600 $47,750 $59,731 $67,0004 $61,259 * $63,210 * *9 $31,955 $25,556 $32,100 $38,000 $42,000

24 $28,425 $22,059 $27,255 $39,000 $41,08024 $35,236 $28,100 $34,690 $39,360 $45,50082 $38,026 $32,000 $36,300 $44,054 $50,60059 $41,573 $33,816 $39,500 $45,650 $57,27378 $45,461 $37,838 $43,708 $52,000 $60,00072 $49,543 $41,300 $48,400 $57,000 $64,30032 $54,364 $46,437 $52,647 $60,400 $68,65317 $60,855 $55,500 $63,210 $68,430 $75,8806 $23,667 $14,857 $23,429 $34,200 $42,000

30 $32,103 $25,280 $30,667 $38,000 $45,00063 $37,552 $29,848 $35,410 $44,054 $50,12265 $41,210 $34,500 $38,800 $49,000 $57,00091 $43,253 $36,700 $40,705 $46,037 $57,18071 $47,842 $41,000 $46,437 $54,340 $61,41436 $52,226 $43,754 $52,267 $57,850 $64,48035 $56,988 $48,355 $57,300 $68,000 $74,000

323 $42,846 $34,200 $41,080 $50,000 $60,00046 $47,332 $41,000 $45,000 $54,000 $62,09020 $53,115 $50,000 $56,000 $57,500 $68,6538 $58,606 $41,500 $67,000 $75,880 $80,000





1234567-1011 or more


None1-23-45-67-89-10




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


N Average25th


percentile90th

percentile

*Insufficient data.**New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI;West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL;East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV;Pacific: WA, OR, CA, AK, HI***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, firstmortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.



Table 2-4Executive VP or Assistant Manager Salaries by Years in Position

365 $39,518 $43,353 $45,266 $42,548 $48,9397 $23,429 $27,440 * $14,625 $23,693

39 $31,820 $32,883 $31,719 $33,619 $31,60042 $33,881 $29,686 $33,348 $38,488 $40,96051 $36,936 $39,270 $39,867 $41,088 $43,74572 $35,667 $43,256 $42,749 $42,848 $50,42067 $45,484 $49,173 $45,097 $45,400 $50,46839 $45,080 $50,318 $48,814 $48,030 $51,00728 $48,500 $49,540 $59,952 $47,349 $63,13520 $50,825 $53,503 $61,789 $56,142 $53,398



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 2-5Executive VP or Assistant Manager Salaries by Total Years of Experience

253 $34,352 $35,083 $40,648 $42,418 $49,7975 $23,429 $32,000 * $14,625 $28,111

33 $24,529 $30,872 $36,124 $34,690 $30,01629 $28,799 $26,342 $34,236 $45,281 $39,59932 $26,057 $43,030 $35,958 $38,300 $42,54251 $34,200 $36,792 $39,485 $39,474 $50,21444 $43,005 $32,760 $44,836 $42,660 $50,75824 * $50,000 $42,870 $49,539 $58,14119 $43,000 $44,202 * $59,333 $57,82416 * * $62,043 $51,393 $53,785



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 2-6Executive VP or Assistant Manager Education

357 33% 36% 27% 2% 2%8 50% 13% 25% 13% 0%

37 49% 27% 22% 0% 3%37 41% 32% 22% 0% 5%53 28% 47% 25% 0% 0%71 34% 38% 23% 3% 3%66 27% 44% 29% 0% 2%38 37% 24% 37% 5% 0%28 29% 32% 36% 0% 4%19 16% 42% 32% 11% 0%



NHigh

schoolSome


Somegraduateschool

Graduatedegree or

higher



Table 2-7Executive VP or Assistant Manager Salaries by Level of Education

353 $41,303 $43,041 $48,522 $49,373 $40,3898 $22,282 $14,625 $28,778 $23,429 *

37 $31,672 $31,426 $34,931 * $17,25736 $33,891 $35,824 $32,279 * $42,74250 $38,872 $39,100 $42,578 * *70 $42,071 $40,162 $48,430 $49,429 $40,84067 $43,056 $46,466 $49,052 * $50,00038 $50,796 $46,082 $48,585 $47,100 *28 $52,079 $56,137 $59,626 * $44,20219 $49,285 $52,545 $65,600 $60,325 *




Somegraduateschool

Graduatedegree or

higher

*Insufficient data.

Table 2-8Executive VP or Assistant Manager Salary Range Averages

49 $37,118 $46,886 $56,6531 * * *3 $26,385 $34,088 $41,7905 $29,400 $35,800 $42,2009 $36,569 $45,838 $55,107

10 $35,887 $45,743 $55,5998 $39,828 $48,535 $57,2429 $40,882 $53,258 $65,6334 $40,510 $52,400 $64,290




*Insufficient data.NOTE: Limited to credit unions with established minimums, midpoints, and maximums foreach job position.



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Table 3-1Chief Financial Officer Salaries

51 $46,341 $40,000 $47,320 $54,000 $57,6061 * * * * *2 $51,815 * $51,815 * *1 * * * * *2 $33,212 * $33,212 * *4 $43,845 * $42,217 * *9 $47,555 $42,000 $47,950 $54,000 $55,000

13 $43,086 $38,727 $42,000 $48,961 $50,00011 $47,002 $39,900 $49,143 $57,000 $57,490

8 $53,930 $44,822 $54,500 $62,535 $67,7253 $55,735 * $49,143 * *2 $29,688 * $34,826 * *4 $35,191 * $38,800 * *9 $51,983 $51,588 $55,000 $57,000 $65,670

10 $50,617 $45,062 $54,000 $55,000 $57,6065 $42,707 $38,727 $41,000 $47,320 $48,9619 $44,227 $40,000 $45,000 $48,000 $50,0003 $54,328 * $51,500 * *6 $40,970 $35,724 $47,000 $47,950 $59,4001 * * * * *2 $49,466 * $81,250 * *1 * * * * *2 $45,565 * $37,114 * *1 * * * * *2 $50,975 * $50,975 * *

16 $43,264 $38,800 $47,737 $50,000 $55,00026 $48,622 $41,000 $48,000 $55,000 $59,400

2 $39,782 * $55,000 * *5 $47,859 $45,062 $47,737 $47,950 $81,250

13 $45,365 $38,800 $47,320 $54,000 $55,00013 $46,354 $40,000 $42,100 $51,500 $57,00014 $43,377 $35,724 $45,000 $49,143 $54,000

4 $58,840 * $59,400 * *2 $49,466 * $81,250 * *1 * * * * *2 $45,031 * $45,062 * *3 $31,758 * $35,724 * *5 $49,556 $47,320 $54,000 $55,000 $55,000

15 $46,106 $39,900 $42,100 $51,588 $57,00019 $46,369 $41,000 $48,000 $51,500 $59,400

4 $55,338 * $55,000 * *1 * * * * *1 * * * * *1 * * * * *4 $39,611 * $55,000 * *5 $42,549 $35,724 $47,320 $47,950 $48,9618 $46,459 $42,000 $47,929 $54,000 $55,000

12 $46,218 $40,000 $45,000 $51,588 $55,00019 $48,146 $39,900 $50,000 $57,490 $65,67031 $46,344 $38,800 $45,000 $54,000 $65,67013 $42,681 $40,000 $47,320 $51,500 $55,000

4 $50,261 * $50,000 * *3 $55,445 * $55,000 * *





1234567-1011 or more


None1-23-45-67-89-10


$1M-$2M$2M-$3M$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


N Average25th


percentile90th

percentile




Table 3-2Chief Financial Officer Incentives and Bonuses Where Offered

5 $3,158 25 $1,738 28 $2,1120 * 1 * 1 *0 * 1 * 1 *0 * 1 * 1 *1 * 3 $2,167 4 $3,4343 $3,133 7 $2,025 8 $2,9471 * 6 $957 7 $8340 * 6 $2,509 6 $2,5090 * 1 * 1 *0 * 1 * 1 *0 * 5 $2,438 5 $2,4382 $3,199 5 $1,781 7 $2,1701 * 3 $1,667 3 $3,0001 * 5 $2,074 6 $2,1251 * 2 $1,170 2 $2,5770 * 3 $806 3 $8060 * 1 * 1 *0 * 2 $1,250 2 $1,2501 * 8 $1,348 9 $1,9084 $2,348 14 $2,073 16 $2,3831 * 2 $807 3 $3,0510 * 7 $2,122 7 $2,1222 $1,515 7 $1,319 8 $1,5292 $3,200 7 $1,263 8 $1,8990 * 2 $4,001 2 $4,0010 * 1 * 1 *0 * 1 * 1 *0 * 2 $1,000 2 $1,0002 $4,888 8 $1,490 9 $2,3832 $3,200 11 $2,118 12 $2,4581 * 2 $2,188 3 $1,5260 * 1 * 1 *1 * 1 * 2 $1,9990 * 5 $715 5 $7153 $4,571 8 $1,408 9 $2,7121 * 10 $2,564 11 $2,3422 $4,555 16 $1,626 18 $1,9342 $3,500 3 $1,017 3 $3,3150 * 4 $2,432 4 $2,4321 * 2 $2,188 3 $1,526

Overall$1M-$2M$7.5M-$10M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M


New EnglandEast North CentralWest North CentralSouth AtlanticEast South CentralWest South CentralMountainPacific


267-1011 or more


1-23-45-67-89-10


$1M-$2M$3M-$5M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1-4992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


NAverageincentive N

Averagebonus N

Total variablepay




Table 3-3Chief Financial Officer Total Cash Compensation

51 $47,539 $40,000 $47,500 $55,000 $58,6061 * * * * *2 $51,815 * $51,815 * *1 * * * * *2 $33,462 * $33,462 * *4 $43,946 * $42,217 * *9 $49,082 $42,000 $51,588 $55,000 $58,000

13 $44,899 $41,200 $45,800 $48,961 $53,50011 $47,532 $39,900 $50,383 $57,600 $58,450

8 $55,812 $46,188 $56,688 $64,223 $72,2973 $56,243 * $50,383 * *2 $29,688 * $34,826 * *4 $35,192 * $38,800 * *9 $53,448 $51,588 $56,375 $58,450 $72,297

10 $52,200 $45,062 $55,000 $57,586 $58,6065 $44,545 $41,200 $45,800 $47,320 $48,9619 $45,641 $40,000 $46,876 $48,329 $54,0003 $56,083 * $51,500 * *6 $41,348 $35,724 $47,500 $49,450 $59,4001 * * * * *2 $49,469 * $81,250 * *1 * * * * *2 $45,565 * $37,114 * *1 * * * * *2 $52,225 * $52,225 * *

16 $44,353 $38,800 $48,329 $53,500 $57,60026 $50,117 $42,100 $48,000 $57,000 $59,400

2 $39,782 * $55,000 * *5 $49,708 $45,062 $49,450 $54,973 $81,250

13 $46,525 $41,200 $47,320 $55,000 $58,00013 $47,298 $40,000 $46,000 $53,500 $57,60014 $44,533 $35,724 $45,800 $50,383 $55,000

4 $60,878 * $59,400 * *2 $49,469 * $81,250 * *1 * * * * *2 $45,278 * $45,062 * *3 $31,758 * $35,724 * *5 $49,966 $47,320 $55,000 $55,000 $55,000

15 $47,559 $40,000 $46,000 $54,973 $58,00019 $47,921 $42,672 $48,000 $54,000 $59,400

4 $56,498 * $56,688 * *1 * * * * *1 * * * * *1 * * * * *4 $39,611 * $55,000 * *5 $43,349 $35,724 $47,320 $48,961 $49,4508 $46,912 $42,000 $48,329 $55,000 $55,000

12 $48,253 $41,200 $46,000 $54,973 $57,60019 $49,527 $39,900 $51,500 $58,450 $69,04531 $47,504 $39,900 $46,876 $55,000 $69,04513 $43,474 $40,000 $47,320 $51,500 $55,000

4 $52,693 * $53,500 * *3 $56,972 * $57,000 * *





1234567-1011 or more


None1-23-45-67-89-10




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


N Average25th


percentile90th

percentile




Table 3-4Chief Financial Officer Salaries by Years in Position

45 $48,500 $50,350 $42,301 $53,317 $30,3061 * * * * *1 * * * * *1 * * * * *1 * * * * *4 * * * * *6 $47,437 * $48,000 $47,737 *

12 $43,025 $43,242 $42,072 * $42,00011 $53,316 $51,256 $42,900 $57,606 $10,7008 $54,768 $53,092 * * *



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 3-5Chief Financial Officer Salaries by Total Years of Experience

29 $39,900 $49,054 $42,119 $48,6361 * * * *1 * * * *4 * $51,160 * $36,5314 * $52,794 $35,724 $47,7378 * $43,065 $50,000 $38,0006 $39,900 $52,796 * $53,2025 * $52,681 $45,000 $67,725

Overall$2M-$5M$5M-$7.5M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M

By creditunionassetsize

N 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 3-6Chief Financial Officer Education

45 13% 22% 55% 4% 6%1 100% 0% 0% 0% 0%1 0% 0% 100% 0% 0%2 0% 50% 0% 50% 0%4 25% 25% 50% 0% 0%7 14% 14% 43% 0% 29%

11 9% 36% 55% 0% 0%11 18% 9% 64% 9% 0%

8 0% 25% 63% 0% 13%



NHigh

schoolSome


Somegraduateschool

Graduatedegree or

higher



Table 3-7Chief Financial Officer Salaries by Level of Education

45 $31,701 $42,405 $49,609 $51,899 $53,0011 * * * * *1 * * * * *2 * * * * *4 $35,948 $37,114 $51,160 * *7 $51,588 $47,737 $45,891 * $48,500

11 $33,000 $45,182 $41,148 * *11 $24,750 $47,929 $51,798 $57,000 *

8 * $42,322 $57,479 * $59,400




Somegraduateschool

Graduatedegree or

higher

*Insufficient data.

Table 3-8Chief Financial Officer Salary Range Averages

8 $46,615 $54,280 $61,9452 $47,688 $54,961 $62,2354 $45,731 $54,430 $63,1282 $47,300 $53,400 $59,500

Overall$20M-$25M$25M-$30M$30M-$35M



NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each jobposition.



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Table 4-1Chief Operations Officer Salaries

75 $42,780 $34,300 $42,000 $51,342 $57,2261 * * * * *4 $35,639 * $36,468 * *1 * * * * *8 $36,918 $28,560 $30,600 $45,756 $65,350

18 $39,458 $33,500 $36,500 $44,142 $47,32010 $45,321 $33,280 $47,803 $55,135 $56,9959 $38,973 $33,095 $39,103 $40,705 $55,000

16 $44,450 $36,500 $44,497 $51,250 $54,7538 $54,988 $49,671 $54,239 $62,948 $70,3003 $42,393 * $42,000 * *6 $39,684 $27,900 $40,000 $55,000 $55,135

11 $41,672 $35,135 $38,750 $45,000 $47,0009 $47,209 $35,179 $52,500 $54,753 $64,8969 $43,265 $37,000 $44,000 $50,000 $58,500

13 $37,170 $32,000 $35,888 $39,103 $47,32010 $44,449 $34,800 $47,000 $51,342 $53,4778 $37,857 $33,280 $36,000 $40,705 $53,0006 $53,385 $46,500 $49,000 $62,159 $70,3003 $40,301 * $38,750 * *5 $47,438 $34,800 $42,000 $57,226 $71,4293 $45,434 * $47,000 * *4 $46,527 * $50,000 * *7 $32,886 $30,000 $30,500 $36,000 $40,0006 $42,937 $31,000 $44,142 $55,000 $65,350

27 $40,820 $33,500 $40,705 $48,000 $55,49020 $46,388 $36,000 $47,000 $54,000 $64,8964 $32,633 * $34,800 * *8 $45,536 $33,095 $35,179 $57,226 $71,429

24 $40,507 $31,200 $40,705 $47,320 $53,47719 $43,629 $35,000 $43,000 $54,753 $58,50015 $41,015 $35,000 $42,300 $49,350 $54,0005 $55,771 $52,500 $55,000 $64,896 $70,3001 * * * * *1 * * * * *4 $39,881 * $42,000 * *7 $41,484 $29,120 $34,286 $57,226 $65,3508 $34,391 $28,000 $30,000 $43,546 $55,135

11 $38,419 $35,000 $36,000 $47,000 $47,32015 $44,957 $35,539 $44,850 $49,350 $58,50019 $46,144 $35,888 $44,144 $55,000 $64,8969 $46,313 $36,000 $51,342 $53,477 $55,0004 $38,922 * $38,136 * *4 $41,799 * $50,000 * *

11 $40,558 $34,286 $42,000 $45,606 $53,00020 $41,429 $32,000 $40,000 $47,320 $55,00015 $38,327 $31,000 $35,888 $42,413 $48,0007 $45,405 $36,000 $46,500 $58,500 $62,159

14 $50,014 $44,144 $51,342 $54,753 $64,89653 $41,616 $33,095 $42,000 $48,000 $57,22613 $46,349 $37,000 $40,997 $54,000 $61,0006 $40,151 $35,000 $37,000 $47,000 $54,7533 $50,685 * $53,477 * *




By creditunionregion**

1234567-1011 or more

By numberof full-timeemployees

None1-23-45-67-89-10

By numberof servicesoffered***


By amountof loansoutstanding

500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more

By numberof branchoffices

N Average25th


percentile90th

percentile

*Insufficient data.**New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI;West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL;East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV;Pacific: WA, OR, CA, AK, HI***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect autofinancing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.



Table 4-2Chief Operations Officer Incentives and Bonuses Where Offered

6 $1,357 29 $1,470 33 $1,5410 * 1 * 1 *0 * 2 $350 2 $3501 * 5 $1,740 5 $1,9001 * 7 $1,289 8 $1,4032 $1,850 2 $427 4 $1,1382 $800 8 $1,344 9 $1,3720 * 4 $2,671 4 $2,6710 * 1 * 1 *1 * 1 * 2 $1,1470 * 3 $1,117 3 $1,1171 * 5 $3,418 6 $2,9501 * 4 $1,645 5 $1,6572 $908 6 $956 6 $1,2741 * 3 $1,119 4 $1,3300 * 5 $810 5 $8100 * 1 * 1 *0 * 1 * 1 *0 * 1 * 1 *0 * 2 $1,600 2 $1,6001 * 2 $347 3 $8140 * 1 * 1 *3 $1,133 11 $978 13 $1,0892 $1,489 11 $1,927 12 $2,0160 * 2 $400 2 $4000 * 2 $2,657 2 $2,6571 * 9 $928 9 $1,0141 * 8 $899 9 $1,0283 $1,558 6 $1,829 8 $1,9671 $600 2 $4,103 3 $2,9950 * 1 * 1 *0 * 1 * 1 *0 * 2 $1,259 2 $1,2590 * 5 $1,687 5 $1,6872 $1,462 9 $1,207 10 $1,3833 $1,558 7 $1,886 9 $1,9891 * 4 $1,467 5 $1,2990 * 1 * 1 *0 * 2 $3,913 2 $3,9130 * 3 $1,583 3 $1,5832 $1,284 6 $356 8 $6123 $1,584 4 $842 6 $1,3561 * 6 $757 6 $8830 * 7 $2,696 7 $2,6964 $1,671 19 $1,650 22 $1,7281 * 4 $815 5 $7661 * 4 $1,238 4 $1,4880 * 2 $1,552 2 $1,552





134567-1011 or more


None1-23-45-67-89-10


$2M-$3M$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


NAverageincentive N

Averagebonus N

Total variablepay




Table 4-3Chief Operations Officer Total Cash Compensation

75 $43,470 $34,800 $42,000 $51,342 $58,2651 * * * * *4 $35,739 * $36,668 * *1 * * * * *8 $37,005 $28,560 $30,750 $45,756 $65,350

18 $39,986 $35,000 $38,590 $45,000 $47,32010 $46,444 $33,580 $49,403 $55,200 $58,533

9 $39,478 $33,648 $39,103 $40,705 $55,00016 $45,222 $38,519 $44,997 $51,550 $56,753

8 $56,323 $49,671 $55,790 $65,650 $71,7263 $42,532 * $42,000 * *6 $40,081 $30,000 $40,300 $55,000 $55,135

11 $41,983 $35,435 $38,750 $45,000 $47,0009 $49,230 $40,179 $53,100 $56,375 $71,7269 $44,203 $37,000 $44,000 $52,700 $58,800

13 $37,762 $32,250 $36,638 $39,200 $47,32010 $45,020 $34,800 $48,000 $51,342 $55,205

8 $38,346 $33,580 $36,750 $40,705 $55,2006 $53,466 $47,000 $49,000 $62,159 $70,3003 $40,434 * $38,750 * *5 $47,438 $34,800 $42,000 $57,226 $71,4293 $47,161 * $47,000 * *4 $47,234 * $52,700 * *7 $33,272 $30,000 $32,200 $36,000 $40,3006 $42,982 $31,000 $44,142 $55,000 $65,350

27 $41,328 $35,000 $40,705 $48,000 $58,26520 $47,601 $37,838 $47,320 $56,000 $70,300

4 $32,839 * $34,800 * *8 $46,286 $33,648 $40,179 $57,226 $71,429

24 $40,888 $31,500 $40,705 $48,000 $55,20519 $44,098 $35,000 $43,000 $55,000 $58,80015 $42,108 $35,000 $42,300 $49,350 $55,135

5 $57,577 $53,100 $56,375 $70,300 $71,7261 * * * * *1 * * * * *4 $39,974 * $42,000 * *7 $41,525 $29,120 $34,286 $57,226 $65,3508 $34,705 $28,000 $30,000 $45,546 $55,135

11 $39,187 $35,000 $37,000 $47,000 $47,32015 $45,856 $37,838 $44,850 $49,350 $58,80019 $47,083 $36,638 $45,144 $56,753 $70,300

9 $47,042 $36,750 $51,342 $55,205 $56,3754 $39,022 * $38,536 * *4 $43,874 * $52,700 * *

11 $40,984 $34,286 $42,000 $46,106 $55,20020 $41,679 $32,250 $40,300 $47,320 $55,00015 $38,870 $32,200 $36,638 $42,413 $48,000

7 $46,151 $36,750 $47,000 $58,800 $62,15914 $51,344 $44,850 $51,342 $56,753 $70,30053 $42,345 $33,648 $42,000 $48,000 $58,26513 $46,628 $37,000 $40,997 $56,000 $61,000

6 $41,192 $35,000 $39,200 $48,000 $56,7533 $51,746 * $55,205 * *





1234567-1011 or more


None1-23-45-67-89-10



By amount ofloansoutstanding

500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


N Average25th


percentile90th

percentile




Table 4-4Chief Operations Officer Salaries by Years in Position

69 $42,193 $41,622 $41,617 $46,475 $52,8581 * * * * *4 * * $30,210 * $41,0687 $20,160 $30,651 * $47,675 *

17 $38,499 $36,709 $36,637 $41,107 $71,4299 $38,890 $45,969 $58,500 $54,068 *8 $34,000 $36,267 $34,802 $55,000 *

15 $48,877 $43,383 $44,457 $43,883 $62,1598 $57,239 $55,965 $52,510 * *

Overall$1M-$2M$2M-$5M$7.5M-$10M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M


N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 4-5Chief Operations Officer Salaries by Total Years of Experience

56 $41,970 $37,125 $39,473 $43,099 $47,4241 * * * * *3 * * * * $35,9196 * * $30,160 $28,000 $43,212

12 $36,000 $43,546 $37,249 $31,000 $50,53610 $32,000 $27,900 $39,443 $50,000 $52,885

6 * $33,095 $35,250 $55,000 $37,05213 $54,753 $39,842 * $42,521 $54,220

5 * * $70,300 $51,342 $50,122

Overall$1M-$2M$2M-$5M$7.5M-$10M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M


N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 4-6Chief Operations Officer Education

68 41% 40% 17% 0% 2%1 0% 100% 0% 0% 0%4 50% 50% 0% 0% 0%1 0% 100% 0% 0% 0%6 50% 50% 0% 0% 0%

18 44% 28% 28% 0% 0%8 38% 63% 0% 0% 0%7 29% 57% 14% 0% 0%

15 53% 27% 20% 0% 0%8 25% 38% 25% 0% 13%



NHigh

schoolSome


Somegraduateschool

Graduatedegree or

higher



Table 4-7Chief Operations Officer Salaries by Level of Education

68 $41,901 $42,610 $44,646 * $70,3001 * * * * *4 $39,400 $31,879 * * *1 * * * * *6 $28,149 $41,890 * * *

18 $39,763 $37,509 $40,919 * *8 $47,297 $46,743 * * *7 $33,552 $39,825 $40,000 * *

15 $46,641 $41,883 $47,833 * *8 $48,444 $57,791 $49,671 * $70,300



N High school Some college College degree

Somegraduateschool

Graduatedegree or

higher

*Insufficient data.

Table 4-8Chief Operations Officer Salary Range Averages

10 $34,184 $41,499 $48,8154 $26,118 $31,154 $36,1891 * * *2 $35,713 $42,733 $49,7533 $40,333 $49,333 $58,333

Overall$10M-$15M$15M-$20M$20M-$25M$25M-$30M



*Insufficient data.NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each jobposition.



TITLE: Chief Operations Officer REPORTS TO: President/CEO/manager Purpose Responsible for assisting the credit union President/CEO/Manager in the overall management of the credit union. Has direct responsibility for the administration and supervision of front end and back end operations and branch activities within established policies and guidelines. Duties and Responsibilities

1. Assist in directing all credit union operations, which include planning, recommending, and implementing programs and policies, and providing general administrative direction.

2. Manage daily operation of credit union and establish office procedures.

3. Analyze various statistics and the use of technology in all areas of operation and make recommendations for

the efficient operation and growth of the credit union.

4. Ensure adequate equipment supplies and working space is available.

5. Ensure that the president is kept fully informed on the conditions and operations of the credit union and of all important factors influencing them.

6. Maintain daily contact with branch managers, providing support, input, feedback, and guidance concerning

their daily operations.

7. Monitor branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts.

8. Develop, implement, and maintain operational procedures to maximize efficiency and quality of work and to

provide consistent quality service to members.

9. Hold periodic staff meetings. Identify areas for improvement, changes in procedures, new developments, or changes in services or products. Keep staff up to date on trends and general credit union information.

10. Oversee hiring, promotions, transfers, terminations, and other changes in status of assigned employees.

11. Evaluate the job performance of subordinates to ensure quality of work and service to members. 12. Attend board meetings and report on assigned areas of responsibility as requested by the president.

13. Manage and recommend the purchase of equipment and supplies.



Table 5-1Loan VP Salaries

85 $40,048 $34,000 $39,728 $45,000 $52,3695 $31,200 $25,700 $33,480 $35,552 $38,5654 $33,868 * $31,735 * *6 $36,696 $30,888 $35,750 $42,008 $45,000

19 $38,042 $32,000 $37,000 $43,720 $49,50020 $39,631 $34,000 $38,400 $46,000 $52,36913 $39,333 $36,180 $40,000 $41,500 $45,00012 $43,987 $35,148 $42,644 $50,500 $60,0086 $50,188 $46,400 $52,033 $54,330 $55,0004 $44,873 * $51,850 * *5 $40,389 $36,571 $41,000 $44,000 $44,505

23 $38,930 $32,000 $39,000 $41,580 $52,21512 $35,024 $25,480 $33,650 $46,000 $46,00010 $40,231 $35,000 $36,500 $45,000 $60,0088 $39,525 $32,000 $38,480 $45,746 $54,330

12 $42,150 $36,540 $40,000 $45,000 $51,4299 $44,740 $36,000 $45,000 $49,400 $62,4002 $42,744 * $50,000 * *2 $36,022 * $36,022 * *1 * * * * *5 $31,061 $25,700 $33,000 $35,552 $36,571

13 $37,664 $32,000 $36,540 $41,000 $51,4296 $37,879 $30,778 $41,580 $45,000 $49,500

11 $38,276 $34,000 $38,400 $42,900 $43,72020 $40,970 $36,000 $40,000 $45,746 $53,50027 $42,883 $36,700 $40,000 $51,850 $55,0009 $38,430 $33,480 $35,360 $38,565 $51,429

29 $37,542 $30,726 $36,540 $41,580 $52,36928 $40,215 $35,000 $40,000 $44,000 $47,50015 $41,708 $36,296 $40,000 $45,746 $52,2154 $51,214 * $55,000 * *2 $28,091 * $28,091 * *1 * * * * *7 $35,969 $33,000 $36,500 $38,565 $40,269

13 $38,781 $32,000 $39,000 $45,000 $50,00020 $36,776 $31,054 $36,571 $41,000 $46,00020 $40,963 $35,360 $40,000 $46,400 $51,85013 $44,202 $38,659 $40,000 $46,000 $60,0089 $44,988 $40,000 $45,000 $52,215 $55,0001 * * * * *2 $30,634 * $30,634 * *4 $37,644 * $36,571 * *

17 $37,762 $32,760 $35,000 $45,746 $51,42918 $37,947 $34,600 $39,000 $41,000 $44,67815 $42,561 $36,700 $40,000 $46,000 $53,24013 $42,157 $38,000 $40,000 $52,215 $55,00015 $41,563 $34,000 $39,728 $47,500 $53,50056 $40,065 $33,480 $39,728 $46,000 $52,21521 $37,678 $34,000 $36,296 $41,000 $44,6784 $45,121 * $45,000 * *4 $44,751 * $40,000 * *





1234567-1011 or more


1-23-45-67-89-10




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


N Average25th


percentile90th

percentile




Table 5-2Loan VP Incentives and Bonuses Where Offered

10 $1,301 39 $1,089 42 $1,3151 * 2 $375 3 $4171 * 0 * 1 *1 * 3 $350 3 $6950 * 10 $1,059 10 $1,0592 $600 11 $1,048 11 $1,1572 $2,200 6 $1,044 6 $1,5943 $1,200 4 $973 5 $1,4990 * 3 $2,325 3 $2,3250 * 1 * 1 *0 * 2 $1,169 2 $1,1692 $451 10 $1,270 10 $1,3573 $1,333 5 $785 6 $1,3152 $780 4 $478 5 $6421 * 4 $1,126 4 $2,2151 * 6 $1,287 7 $1,3241 * 6 $1,011 6 $1,1150 * 1 * 1 *0 * 1 * 1 *0 * 1 * 1 *1 * 1 * 2 $3251 * 5 $1,176 6 $1,2750 * 4 $818 4 $8183 $741 7 $546 7 $8462 $1,050 10 $1,281 10 $1,4983 $1,960 10 $1,384 11 $1,7570 * 5 $844 5 $8446 $1,240 13 $779 16 $1,1000 * 12 $1,068 12 $1,0684 $1,383 8 $1,659 8 $2,3480 * 1 * 1 *0 * 0 * 0 *1 * 0 * 1 *2 $1,435 3 $260 4 $9470 * 5 $987 5 $9873 $523 11 $829 11 $9701 * 12 $1,193 12 $1,2372 $2,773 5 $1,019 5 $1,9891 * 3 $2,280 4 $2,0930 * 0 * 0 *0 * 1 * 1 *0 * 3 $682 3 $6821 * 8 $1,335 9 $1,2583 $1,186 8 $591 9 $9022 $1,065 5 $1,031 6 $1,1733 $2,004 9 $863 9 $1,4971 * 5 $2,132 5 $2,2087 $952 26 $942 28 $1,1102 $2,210 9 $1,490 9 $2,0420 * 2 $1,361 2 $1,3611 * 2 $976 3 $1,107





1234567-1011 or more


1-23-45-67-89-10




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


NAverageincentive N

Averagebonus N

Total variablepay




Table 5-3Loan VP Total Cash Compensation

85 $40,703 $34,600 $40,591 $45,932 $52,4295 $31,450 $26,200 $33,480 $35,702 $39,1654 $34,324 * $32,647 * *6 $37,043 $31,278 $36,542 $42,008 $45,000

19 $38,600 $32,950 $37,000 $43,720 $51,00020 $40,238 $34,600 $39,000 $47,000 $52,42913 $40,183 $38,000 $41,000 $42,700 $45,00012 $44,612 $35,898 $43,519 $50,500 $60,0086 $51,350 $47,400 $52,033 $54,330 $56,3754 $45,363 * $51,850 * *5 $40,817 $36,571 $42,500 $44,000 $45,305

23 $39,572 $32,950 $39,300 $42,900 $52,21512 $35,655 $25,480 $33,650 $46,000 $47,00010 $40,558 $35,000 $37,585 $45,000 $60,0088 $40,638 $32,000 $42,700 $47,746 $54,330

12 $42,914 $38,000 $41,500 $45,000 $52,3699 $45,471 $36,000 $45,750 $51,600 $62,4002 $43,585 * $51,500 * *2 $36,322 * $36,322 * *1 * * * * *5 $31,181 $26,200 $33,000 $35,702 $36,571

13 $38,262 $32,295 $36,540 $42,500 $52,4296 $38,421 $31,278 $41,580 $45,000 $51,000

11 $38,814 $34,600 $39,700 $42,900 $43,72020 $41,726 $37,000 $41,000 $46,000 $53,50027 $43,644 $36,700 $42,750 $51,850 $55,6579 $38,892 $33,480 $35,860 $39,165 $52,429

29 $38,130 $32,295 $37,585 $43,038 $52,36928 $40,718 $35,500 $41,000 $44,000 $47,50015 $42,953 $37,000 $42,750 $47,000 $52,2154 $51,579 * $56,375 * *2 $28,091 * $28,091 * *1 * * * * *7 $36,476 $33,000 $37,000 $39,165 $40,269

13 $39,167 $32,000 $39,300 $45,000 $51,50020 $37,290 $31,226 $36,571 $41,580 $47,00020 $41,726 $35,860 $41,000 $47,400 $52,36913 $45,042 $40,000 $42,750 $46,000 $60,0089 $45,922 $41,500 $45,932 $52,215 $56,3751 * * * * *2 $30,934 * $30,934 * *4 $38,146 * $36,571 * *

17 $38,436 $33,000 $35,500 $47,746 $52,42918 $38,388 $34,800 $39,300 $41,580 $44,67815 $43,064 $36,700 $41,500 $46,000 $55,44013 $43,169 $40,591 $42,750 $52,215 $55,65715 $42,318 $34,000 $41,028 $47,500 $53,50056 $40,621 $33,650 $40,000 $47,000 $52,36921 $38,524 $34,000 $37,796 $42,750 $45,9324 $45,780 * $45,750 * *4 $45,636 * $41,500 * *





1234567-1011 or more


1-23-45-67-89-10




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


N Average25th


percentile90th

percentile




Table 5-4Loan VP Salaries by Years in Position

66 $41,327 $39,713 $39,451 $39,735 $44,8513 * * * * *4 $36,000 $33,000 $30,470 * *5 $30,778 * $33,694 $42,008 $45,000

14 $41,000 $35,824 $37,463 * $43,32616 $42,200 $42,600 $37,820 $34,000 $43,050

8 $38,000 $38,000 $39,103 $36,180 $41,50010 $46,829 $32,102 $50,396 $44,898 $45,000

6 $54,330 $49,394 * * $49,308



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 5-5Loan VP Salaries by Total Years of Experience

57 $17,000 $35,376 $36,153 $42,409 $43,3753 * * * * *2 * * * * *5 * * * $30,778 $38,599

13 * $38,857 $32,065 $45,746 $43,29612 * $32,240 $35,000 $55,657 $43,435

7 * * $36,000 $41,327 $35,75010 * $32,102 $62,400 $40,610 $47,101

5 * * * $54,330 $48,646



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 5-6Loan VP Education

67 34% 39% 26% 1% 0%4 25% 25% 25% 25% 0%4 25% 50% 25% 0% 0%5 20% 40% 40% 0% 0%

13 38% 46% 15% 0% 0%15 53% 20% 27% 0% 0%9 22% 56% 22% 0% 0%

11 27% 55% 18% 0% 0%6 33% 17% 50% 0% 0%



NHigh

schoolSome


Somegraduateschool

Graduatedegree or

higher



Table 5-7Loan VP Salaries by Level of Education

67 $38,372 $40,470 $44,042 $35,552 *4 * * * * *4 $30,470 $25,000 $55,000 * *5 $42,008 $37,889 $33,694 * *

13 $37,854 $40,051 $38,740 * *15 $37,063 $40,100 $44,185 * *9 $36,090 $41,046 $35,790 * *

11 $41,265 $44,210 $47,394 * *6 $46,591 $46,400 $53,848 * *




Somegraduateschool

Graduatedegree or

higher

*Insufficient data.

Table 5-8Loan VP Salary Range Averages

6 $33,358 $41,036 $48,7131 * * *2 $27,642 $34,693 $41,7441 * * *2 $43,500 $53,912 $64,325

Overall$7.5M-$10M$10M-$15M$15M-$20M$25M-$30M






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Table 6-1Consumer Loan VP/Manager Salaries

29 $38,050 $32,000 $37,856 $43,250 $49,4002 $28,580 * $28,580 * *3 $27,625 * $27,150 * *5 $32,490 $30,000 $32,000 $32,500 $39,1094 $38,495 * $38,250 * *6 $40,858 $37,327 $39,860 $44,000 $51,5157 $41,859 $38,450 $42,625 $44,412 $47,0002 $47,054 * $47,054 * *2 $44,154 * $51,515 * *1 * * * * *7 $39,175 $32,500 $39,109 $44,824 $49,4007 $35,701 $28,840 $40,000 $43,250 $44,0003 $40,728 * $36,900 * *3 $34,111 * $31,200 * *2 $39,956 * $47,000 * *3 $35,142 * $32,000 * *1 * * * * *3 $29,510 * $30,605 * *3 $37,300 * $39,109 * *5 $33,839 $25,000 $32,500 $37,856 $49,4009 $38,276 $35,000 $40,000 $42,000 $44,0009 $41,986 $36,900 $44,000 $47,000 $54,1001 * * * * *1 * * * * *

10 $40,407 $35,000 $41,500 $47,000 $51,51512 $37,126 $31,200 $36,900 $42,000 $44,000

3 $38,987 * $40,008 * *2 $44,037 * $44,037 * *1 * * * * *2 $33,594 * $39,109 * *5 $31,883 $25,000 $31,200 $37,327 $41,5005 $33,238 $30,000 $32,000 $32,500 $41,8657 $40,826 $37,856 $42,000 $47,000 $49,4005 $41,566 $40,000 $40,008 $44,000 $51,5154 $43,369 * $43,250 * *2 $28,580 * $28,580 * *4 $29,804 * $29,650 * *4 $40,817 * $43,250 * *8 $36,703 $32,500 $37,327 $42,000 $47,0001 * * * * *

10 $41,288 $36,900 $40,008 $44,824 $54,10019 $37,114 $31,200 $37,856 $41,500 $49,400

5 $36,092 $25,000 $43,250 $44,000 $44,0004 $44,950 * $47,000 * *1 * * * * *





3467-1011 or more


None1-23-45-67-89-10


$2M-$3M$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None123 or more


N Average25th


percentile90th

percentile




Table 6-2Consumer Loan VP/Manager Incentives and Bonuses Where Offered

3 $3,790 10 $1,017 12 $1,8270 * 1 * 1 *0 * 1 * 1 *0 * 2 $625 2 $6250 * 2 $1,100 2 $1,1001 * 2 $2,013 2 $5,0132 $2,734 2 $1,000 4 $1,8670 * 1 * 1 *1 * 1 * 2 $3,3601 * 3 $730 4 $7000 * 1 * 1 *1 * 2 $666 2 $3,5980 * 2 $456 2 $4560 * 1 * 1 *0 * 3 $675 3 $6751 * 3 $936 4 $8432 $5,421 3 $1,596 4 $3,8980 * 1 * 1 *0 * 5 $1,489 5 $1,4890 * 3 $750 3 $7501 * 1 * 1 *2 $2,734 0 * 2 $2,7340 * 1 * 1 *0 * 2 $537 2 $5370 * 2 $625 2 $6250 * 3 $1,111 3 $1,1111 * 2 $2,013 2 $5,0132 $2,734 0 * 2 $2,7340 * 1 * 1 *0 * 1 * 1 *1 * 2 $925 3 $8010 * 3 $745 3 $7452 $5,421 3 $1,665 4 $4,0930 * 6 $1,380 6 $1,3801 * 2 $528 3 $5502 $5,421 2 $666 3 $4,027

Overall$2M-$5M$7.5M-$10M$10M-$15M$15M-$20M$20M-$25M$25M-$30M


New EnglandEast North CentralWest North CentralEast South CentralWest South CentralMountain


367-1011 or more


1-23-45-67-89-10


$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,000-1,4991,500-1,9992,000-2,9993,000-3,9995,000 or more


None12


NAverageincentive N

Averagebonus N

Total variablepay




Table 6-3Consumer Loan VP/Manager Total Cash Compensation

29 $38,800 $32,500 $39,109 $43,850 $50,8002 $28,780 * $28,780 * *3 $27,825 * $27,350 * *5 $32,740 $30,000 $32,500 $32,500 $39,1094 $39,045 * $38,650 * *6 $42,529 $37,856 $40,488 $44,000 $55,0157 $42,793 $38,450 $43,525 $45,900 $49,6912 $47,054 * $47,054 * *2 $46,094 * $55,015 * *1 * * * * *7 $40,139 $32,500 $39,109 $49,691 $50,8007 $36,130 $29,300 $40,000 $43,850 $44,0003 $40,728 * $36,900 * *3 $34,370 * $31,200 * *2 $43,554 * $47,800 * *3 $35,422 * $32,500 * *1 * * * * *3 $29,639 * $30,605 * *3 $37,300 * $39,109 * *5 $34,265 $25,400 $32,500 $37,856 $50,8009 $38,649 $35,000 $40,000 $43,200 $44,0009 $43,542 $36,900 $44,000 $49,691 $54,1001 * * * * *1 * * * * *

10 $41,158 $35,000 $41,865 $47,800 $55,01512 $37,287 $31,200 $36,900 $43,200 $44,0003 $41,040 * $40,008 * *2 $46,771 * $46,771 * *1 * * * * *2 $33,770 * $39,109 * *5 $32,140 $25,400 $31,200 $37,327 $42,3005 $33,482 $30,000 $32,500 $32,500 $41,8657 $41,317 $37,856 $43,200 $47,800 $50,8005 $43,502 $40,000 $40,008 $44,000 $55,0154 $44,445 * $43,850 * *2 $28,780 * $28,780 * *4 $30,006 * $29,795 * *4 $41,421 * $43,850 * *8 $37,028 $32,500 $37,327 $43,200 $47,8001 * * * * *

10 $42,714 $36,900 $40,008 $49,691 $54,10019 $37,541 $31,200 $37,856 $41,865 $50,8005 $36,438 $25,400 $43,850 $44,000 $44,0004 $47,899 * $49,691 * *1 * * * * *


By credit union asset size



3467-1011 or more


None1-23-45-67-89-10


$2M-$3M$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None123 or more


N Average25th


percentile90th

percentile

*Insufficient data.**New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI;West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL;East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV;Pacific: WA, OR, CA, AK, HI***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages,home equity line of credit, audio response, business loans, remote (PC) access, and web site.

Table 6-4Consumer Loan VP/Manager Salaries by Years in Position

24 $40,632 $35,093 $39,445 $34,472 $43,7372 * * * * *1 * * * * *4 $28,840 $32,000 * $31,250 *2 * * * * *6 $42,700 $37,592 * * $41,8657 $44,824 $36,900 $43,250 $40,000 $44,3332 $40,008 * $54,100 * *



N 2 or less 3-5 6-10 11-15 11-15

*Insufficient data.



Table 6-5Consumer Loan VP/Manager Salaries by Total Years of Experience

18 $33,080 $38,484 $38,286 $43,0822 * * * *3 $30,420 * $32,500 *2 * * * $45,4505 $37,856 $42,051 * $42,9334 * $36,900 $43,250 $41,0002 * * * *

Overall$2M-$5M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M


N 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 6-6Consumer Loan VP/Manager Education

19 24% 54% 22% 0% 0%2 50% 50% 0% 0% 0%1 100% 0% 0% 0% 0%3 67% 0% 33% 0% 0%1 0% 100% 0% 0% 0%5 0% 60% 40% 0% 0%6 17% 67% 17% 0% 0%1 0% 100% 0% 0% 0%



NHigh

schoolSome


Somegraduateschool

Graduatedegree or

higher

Table 6-7Consumer Loan VP/Manager Salaries by Level of Education

19 $34,156 $40,489 $41,380 * *2 * * * * *1 * * * * *3 $32,250 * $30,000 * *1 * * * * *5 * $37,259 $44,686 * *6 $42,000 $43,563 $44,824 * *1 * * * * *




Collegedegree

Graduatedegree or

higher

*Insufficient data.

Table 6-8Consumer Loan VP/Manager Salary Range Averages

4 $28,769 $34,450 $40,1311 * * *1 * * *1 * * *1 * * *







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Table 7-1Collections VP Salaries

26 $35,219 $28,028 $34,036 $41,900 $48,0002 $27,112 * $27,112 * *1 * * * * *2 $36,571 * $36,571 * *7 $36,452 $29,200 $34,036 $43,200 $52,500

10 $34,841 $27,790 $35,948 $39,962 $45,9382 $37,218 * $37,218 * *2 $39,049 * $39,049 * *2 $36,945 * $42,436 * *2 $32,000 * $36,183 * *6 $33,125 $22,500 $39,962 $41,900 $44,1423 $43,245 * $43,200 * *4 $38,162 * $41,320 * *3 $30,392 * $30,097 * *2 $43,134 * $43,134 * *3 $27,202 * $27,790 * *1 * * * * *1 * * * * *2 $35,097 * $41,900 * *1 * * * * *4 $41,900 * $43,671 * *9 $32,874 $29,200 $31,200 $34,036 $50,5569 $36,367 $32,000 $36,183 $41,320 $48,0003 $40,826 * $41,900 * *5 $33,775 $28,028 $29,200 $38,189 $44,142

12 $33,871 $29,000 $32,000 $42,436 $43,2006 $36,377 $30,097 $35,712 $39,962 $52,5001 * * * * *4 $31,513 * $29,200 * *3 $40,051 * $39,962 * *8 $35,281 $31,200 $36,183 $38,189 $44,1426 $34,957 $27,790 $32,000 $41,320 $50,5564 $36,611 * $42,436 * *2 $27,373 * $26,735 * *1 * * * * *3 $41,574 * $44,142 * *8 $32,002 $25,000 $27,790 $38,189 $52,5003 $31,071 * $31,200 * *9 $38,191 $35,712 $39,962 $42,436 $48,000

15 $35,756 $27,489 $34,036 $43,200 $50,5568 $33,760 $30,097 $32,000 $38,189 $42,4363 $36,731 * $35,712 * *

Overall$5M-$7.5M$7.5M-$10M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M




34567-1011 or more


1-23-45-67-8


$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None12


N Average25th


percentile90th

percentile




Table 7-2Collections VP Incentives and Bonuses Where Offered

4 $913 12 $631 14 $8160 * 1 * 1 *0 * 1 * 1 *0 * 4 $415 4 $4154 $913 5 $739 7 $1,0490 * 1 * 1 *1 * 1 * 2 $5531 * 2 $600 2 $8000 * 2 $350 2 $3500 * 2 $1,132 2 $1,1320 * 2 $480 2 $4801 * 2 $979 2 $1,9791 * 1 * 2 $2740 * 1 * 1 *0 * 2 $300 2 $3002 $625 5 $533 7 $5622 $1,200 4 $635 4 $1,2280 * 1 * 1 *0 * 2 $1,217 2 $1,2171 * 6 $339 7 $4403 $883 3 $764 4 $1,2590 * 2 $1,217 2 $1,2171 * 3 $522 3 $6701 * 2 $400 3 $6302 $1,125 4 $699 5 $1,0090 * 1 * 1 *0 * 1 * 1 *0 * 2 $647 2 $6471 * 4 $347 5 $3251 * 0 * 1 *2 $1,200 5 $622 5 $1,1171 * 9 $674 9 $7232 $625 2 $244 4 $4421 * 1 * 1 *

Overall$7.5M-$10M$10M-$15M$15M-$20M$20M-$25M$25M-$30M


New EnglandEast North CentralWest North CentralSouth AtlanticEast South CentralWest South CentralMountain


467-1011 or more


1-23-45-67-8


$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,000-1,4992,000-2,9993,000-3,9994,000-4,9995,000 or more


None12


NAverageincentive N

Averagebonus N

Total variablepay




Table 7-3Collections VP Total Cash Compensation

26 $35,656 $29,300 $34,436 $41,900 $48,0002 $27,112 * $27,112 * *1 * * * * *2 $36,721 * $36,721 * *7 $36,689 $29,760 $34,436 $43,200 $52,800

10 $35,576 $28,040 $37,186 $41,262 $46,6862 $37,281 * $37,281 * *2 $39,049 * $39,049 * *2 $37,498 * $42,561 * *2 $32,000 * $36,183 * *6 $33,427 $22,800 $41,262 $41,900 $44,1423 $43,479 * $43,200 * *4 $38,670 * $41,857 * *3 $30,674 * $30,097 * *2 $45,113 * $45,113 * *3 $27,381 * $28,040 * *1 * * * * *1 * * * * *2 $36,029 * $41,900 * *1 * * * * *4 $42,050 * $43,671 * *9 $33,296 $29,760 $32,200 $34,436 $51,5149 $36,917 $32,000 $38,712 $41,857 $48,0003 $41,194 * $41,900 * *5 $34,225 $29,760 $29,928 $38,189 $44,142

12 $34,125 $29,300 $32,200 $42,561 $43,2006 $37,184 $30,097 $36,183 $41,262 $52,8001 * * * * *4 $32,118 * $29,760 * *3 $40,722 * $41,262 * *8 $35,512 $32,200 $36,183 $38,189 $44,1426 $35,791 $28,040 $32,000 $41,857 $51,5144 $36,641 * $42,561 * *2 $28,310 * $26,735 * *1 * * * * *3 $42,013 * $44,142 * *8 $32,201 $25,000 $28,040 $38,189 $52,8003 $31,385 * $32,000 * *9 $38,821 $36,183 $41,262 $42,561 $48,000

15 $36,207 $27,489 $34,436 $43,200 $51,5148 $33,972 $30,097 $32,200 $38,189 $42,5613 $37,689 * $38,712 * *





34567-1011 or more


1-23-45-67-8


$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None12


N Average25th


percentile90th

percentile


Table 7-4Collections VP Salaries by Years in Position

23 $34,520 $36,250 $31,738 $49,199 $43,1732 * * $27,112 * *2 * * * * *6 $29,200 $43,200 $32,000 * $42,8129 $34,836 $33,456 $34,645 $50,556 *2 * * * * *2 * * * * *

Overall$5M-$7.5M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M


N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.



Table 7-5Collections VP Salaries by Total Years of Experience

19 $43,200 $30,694 $37,778 $41,7712 * $27,112 * *2 * * * *5 $43,200 $29,200 * $42,8126 * $34,555 $37,778 $35,5812 * * * *2 * * * *



N 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 7-6Collections VP Education

21 52% 28% 20% 0% 0%2 100% 0% 0% 0% 0%2 0% 50% 50% 0% 0%5 60% 40% 0% 0% 0%9 56% 22% 22% 0% 0%2 0% 50% 50% 0% 0%1 100% 0% 0% 0% 0%



NHigh

schoolSome


Somegraduateschool

Graduatedegree or

higher

Table 7-7Collections VP Salaries by Level of Education

21 $35,434 $37,688 $35,382 * *2 $27,112 * * * *2 * * * * *5 $42,812 $37,600 * * *9 $35,726 $37,837 $34,555 * *2 * * * * *1 * * * * *




Somegraduateschool

Graduatedegree or

higher

*Insufficient data.

Table 7-8Collections VP Salary Range Averages

5 $28,992 $34,876 $40,7601 * * *3 $27,533 $33,150 $38,7671 * * *

Overall$15M-$20M$20M-$25M$25M-$30M






TITLE: Collections VP/Manager REPORTS TO: President/CEO/Manager or Loan VP/SVP Purpose Ensure that the credit and collection policies and procedures of the credit union best serve the credit union and its members. Oversee collections staff and provide leadership and guidance. Ensure strict compliance with state and federal credit and collection rules and regulations in all collection practices. Duties and Responsibilities

1. Ensure that credit and collection policies, procedures, practices, and documentation meet federal and state regulations.

2. Assign, monitor, and supervise the work load in the Collections Department to ensure the smooth and

efficient flow of work. Ensure the courteous and considerate interface with members at all times. 3. Establish and monitor effective control procedures for late and/or delinquent or potentially delinquent loans.

Determine when to charge to reserve. 4. On an on-going basis, communicate and monitor the requirements to staff in collections procedures to

protect the credit union’s interests and to handle members courteously. Train staff on alternative collection techniques to resolve issues positively.

5. Review accounts where action beyond routine collection procedures must be approved or implemented.

Handle complex situations. Resolve difficult or non-routine member issues. 6. Review all billings from attorneys retained for collection work. 7. Authorize legal proceedings. Review default notices, surrender notices, bankruptcy procedures, foreclosure

notices, etc. for accuracy and completeness. 8. Review all accounts that are to be written off as uncollectible.

9. Develop and review accurate reporting procedures on collection activities. Prepare and analyze reports for

senior management and/or the Board. 10. Establish and maintain effective employee relations. 11. Prepare, implement, and supervise the budget for the department that is consistent with the overall strategic

plan and budget of the credit union. 12. Evaluate the job performance of subordinates to ensure quality work and service to members.



Table 8-1Branch Manager I Salaries

42 $35,636 $30,000 $37,249 $40,545 $45,0001 * * * * *6 $26,617 $24,000 $28,411 $30,000 $31,2007 $33,534 $22,904 $33,358 $42,120 $50,427

11 $37,567 $30,000 $35,250 $41,000 $45,0009 $35,252 $30,589 $35,513 $43,437 $43,4378 $38,038 $37,249 $37,249 $40,500 $45,0002 $44,597 * $40,116 * *1 * * * * *9 $33,467 $28,000 $32,000 $34,227 $48,0003 $33,193 * $37,025 * *6 $42,176 $41,600 $43,437 $44,300 $45,0005 $32,788 $24,980 $34,000 $38,000 $45,0007 $36,180 $37,249 $37,249 $39,000 $40,5457 $31,120 $30,000 $30,589 $35,000 $42,7502 $39,947 * $41,000 * *3 $44,854 * $38,637 * *

18 $34,672 $28,080 $34,227 $42,640 $48,00021 $35,410 $30,000 $37,249 $39,000 $43,437

3 $31,620 * $40,545 * *13 $32,474 $25,000 $34,000 $37,249 $37,24916 $38,856 $33,155 $40,116 $43,437 $45,000

8 $36,799 $30,589 $39,000 $42,640 $48,0002 $33,088 * $32,000 * *2 $44,251 * $50,427 * *1 * * * * *8 $27,128 $21,081 $27,982 $30,000 $42,6407 $40,579 $30,589 $41,000 $45,000 $65,000

13 $36,914 $35,000 $37,025 $40,500 $42,75011 $35,079 $30,000 $37,249 $40,116 $43,437

1 * * * * *8 $36,047 $30,000 $38,000 $40,545 $65,0009 $30,972 $25,000 $30,000 $34,227 $42,750

12 $36,742 $27,982 $39,000 $42,640 $48,00012 $37,894 $35,600 $37,249 $40,116 $43,437

6 $41,072 $33,155 $40,545 $48,000 $65,00023 $36,242 $30,000 $35,600 $42,750 $45,00010 $32,422 $30,000 $32,000 $37,600 $39,000

3 $35,793 * $37,249 * *





67-1011 or more


1-23-45-67-89-10


$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None123 or more


N Average25th


percentile90th

percentile




Table 8-2Branch Manager I Incentives and Bonuses Where Offered

9 $1,151 19 $555 24 $9110 * 5 $605 5 $6050 * 2 $875 2 $8753 $2,667 4 $742 6 $1,8283 $909 4 $570 7 $7683 $660 4 $429 4 $7290 * 1 * 1 *2 $1,503 4 $600 5 $1,1320 * 2 $610 2 $6103 $566 2 $803 4 $8451 * 2 $736 2 $3,1792 $832 4 $373 5 $6091 * 2 $731 3 $1,1620 * 2 $835 2 $8350 * 2 $920 2 $9201 * 8 $685 9 $8428 $1,094 9 $470 13 $9330 * 2 $652 2 $6522 $1,000 6 $459 8 $6032 $486 6 $670 7 $7164 $1,570 4 $430 5 $1,6791 * 1 * 2 $2,1460 * 5 $605 5 $6050 * 4 $531 4 $5314 $1,778 6 $755 8 $1,5275 $843 4 $399 7 $7280 * 1 * 1 *0 * 5 $860 5 $8602 $1,242 2 $794 4 $1,1062 $1,949 5 $447 5 $1,4715 $804 6 $464 9 $6940 * 3 $899 3 $8995 $1,623 11 $647 13 $1,2942 $1,365 4 $557 5 $1,0962 $558 1 * 3 $400

Overall$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M




67-1011 or more


1-23-45-67-89-10


$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None123 or more


NAverageincentive N

Averagebonus N

Total variablepay




Table 8-3Branch Manager I Total Cash Compensation

42 $36,227 $30,000 $37,503 $41,300 $45,0001 * * * * *6 $27,121 $24,600 $28,986 $30,000 $32,2007 $33,753 $22,904 $34,108 $42,245 $50,427

11 $38,411 $30,000 $35,600 $41,521 $45,0009 $35,910 $31,089 $36,298 $43,552 $43,5528 $38,573 $37,503 $37,503 $40,500 $47,0002 $44,738 * $40,366 * *1 * * * * *9 $34,103 $28,382 $33,155 $35,459 $48,0003 $33,674 * $37,575 * *6 $42,825 $41,850 $43,552 $44,300 $47,0005 $34,096 $29,460 $35,000 $38,000 $45,0007 $36,709 $37,503 $37,503 $40,100 $41,5217 $31,478 $30,000 $31,089 $35,000 $44,7502 $40,782 * $41,300 * *3 $45,434 * $40,137 * *

18 $35,086 $28,080 $35,459 $42,640 $48,00021 $36,082 $30,000 $37,503 $40,100 $43,552

3 $31,965 * $41,521 * *13 $32,939 $26,000 $35,000 $37,503 $37,50316 $39,215 $33,155 $40,366 $43,552 $47,000

8 $37,978 $31,089 $40,100 $42,640 $48,0002 $35,234 * $35,020 * *2 $44,251 * $50,427 * *1 * * * * *8 $27,476 $21,081 $28,382 $30,000 $42,6407 $40,888 $31,089 $41,300 $45,000 $65,000

13 $37,938 $35,459 $37,575 $40,500 $44,30011 $35,622 $30,000 $37,503 $40,366 $43,552

1 * * * * *8 $36,585 $30,000 $38,000 $41,521 $65,0009 $31,462 $26,000 $30,000 $35,459 $44,750

12 $37,441 $29,460 $40,100 $42,640 $48,00012 $38,492 $36,250 $37,503 $40,366 $43,552

6 $41,485 $33,155 $41,521 $48,000 $65,00023 $37,021 $30,000 $36,250 $44,300 $47,00010 $32,956 $30,000 $35,020 $37,600 $40,100

3 $36,193 * $37,503 * *





67-1011 or more


1-23-45-67-89-10


$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None123 or more


N Average25th


percentile90th

percentile


Table 8-4Branch Manager I Salaries by Years in Position

38 $30,124 $37,323 $36,820 $32,685 $40,4821 * * * * *5 $23,507 * $30,000 $27,982 *6 $28,080 $30,226 $38,637 * *

10 $34,557 $37,642 * * $41,8759 $25,000 $38,136 $36,636 * $39,1507 $38,000 $39,149 $39,050 * *



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.



Table 8-5Branch Manager I Salaries by Total Years of Experience

27 $28,372 $32,828 $35,158 $34,831 $43,8801 * * * * *3 * * * * *4 * $31,815 * * $41,6008 * $35,000 $28,500 $40,125 $49,5835 * $37,025 $33,155 $30,589 $42,2086 $28,000 $34,327 $38,785 * $37,600



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 8-6Branch Manager I Education

29 56% 34% 14% 4% 0%1 100% 0% 0% 0% 0%4 25% 75% 0% 0% 0%4 50% 25% 25% 0% 0%7 43% 29% 29% 0% 0%7 71% 29% 0% 14% 0%6 67% 33% 17% 0% 0%



N High schoolSomecollege

Collegedegree

Somegraduateschool

Graduatedegree or

higher

Table 8-7Branch Manager I Salaries by Level of Education

31 $32,731 $39,153 $41,075 $37,025 *1 * * * * *4 $17,680 $27,613 * * *4 $26,403 $41,600 $38,637 * *7 $33,265 $43,875 $37,613 * *8 $35,554 $37,445 * $37,025 *7 $32,770 $46,000 $45,000 * *




Somegraduateschool

Graduatedegree or

higher

*Insufficient data.

Table 8-8Branch Manager I Salary Range Averages

7 $29,382 $36,769 $44,1561 * * *3 $26,987 $34,786 $42,5862 $29,865 $37,456 $45,0481 * * *







��

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Table 9-1Member Services VP Salaries

66 $34,727 $29,000 $34,035 $40,000 $46,0002 $36,960 * $36,960 * *

12 $31,911 $27,307 $29,450 $38,609 $40,0007 $32,440 $23,000 $32,664 $36,420 $46,0008 $32,560 $26,504 $31,218 $39,669 $44,800

13 $34,524 $23,220 $33,256 $40,950 $44,8486 $36,225 $24,900 $37,000 $42,000 $54,4009 $34,502 $33,000 $34,750 $38,000 $40,6362 $40,000 * $40,000 * *7 $38,933 $35,000 $38,400 $44,700 $46,5365 $38,085 $34,995 $35,000 $39,337 $46,5368 $29,766 $22,000 $27,040 $36,000 $43,000

13 $39,760 $30,000 $36,420 $48,000 $54,4008 $30,476 $23,000 $32,000 $36,098 $40,0002 $33,900 * $33,900 * *

10 $32,779 $29,900 $32,664 $37,499 $38,4807 $34,645 $29,000 $36,000 $40,950 $44,8005 $33,563 $25,000 $33,000 $41,600 $44,8488 $37,297 $32,512 $38,400 $44,700 $46,0003 $40,375 * $39,720 * *9 $36,647 $27,040 $29,120 $37,499 $71,429

12 $32,763 $27,800 $32,136 $36,420 $44,8008 $34,123 $30,300 $34,000 $40,000 $44,8484 $29,836 * $34,035 * *3 $34,269 * $39,337 * *

15 $32,456 $30,000 $33,500 $38,000 $41,30912 $38,415 $33,000 $38,480 $44,700 $48,0006 $39,578 $34,995 $39,720 $48,000 $49,375

10 $37,351 $27,575 $32,664 $44,800 $71,42923 $30,888 $23,150 $30,300 $38,000 $41,30918 $35,005 $33,000 $35,000 $40,950 $44,8486 $35,908 $32,000 $36,296 $38,400 $39,9623 $43,080 * $44,700 * *2 $36,960 * $36,960 * *6 $33,282 $27,575 $31,240 $39,720 $49,3757 $33,655 $27,800 $32,000 $40,000 $46,000

13 $29,713 $22,000 $29,120 $34,995 $40,0006 $34,924 $32,136 $34,035 $39,337 $44,848

10 $34,690 $25,000 $31,000 $40,950 $43,00013 $38,134 $33,000 $38,000 $41,600 $46,5366 $35,171 $31,000 $36,098 $38,400 $44,7003 $39,554 * $36,296 * *2 $29,719 * $33,480 * *9 $33,666 $29,000 $32,136 $39,720 $48,0007 $37,154 $27,575 $37,499 $44,848 $49,375

10 $31,927 $27,800 $32,512 $34,995 $36,09816 $33,890 $23,220 $34,035 $38,480 $43,0007 $33,081 $22,050 $38,000 $41,309 $42,0007 $34,848 $31,000 $33,000 $33,500 $36,2968 $40,023 $38,400 $41,600 $46,536 $48,000

49 $33,825 $25,920 $32,664 $39,720 $46,00012 $36,619 $33,000 $36,098 $42,000 $44,7004 $37,756 * $41,309 * *1 * * * * *





1234567-1011 or more


None1-23-45-67-89-10




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


N Average25th


percentile90th

percentile




Table 9-2Member Services VP Incentives and Bonuses Where Offered

8 $1,170 21 $1,922 25 $2,0110 * 1 * 1 *1 * 2 $550 3 $5330 * 3 $2,333 3 $2,3330 * 3 $400 3 $4002 $563 4 $5,700 5 $4,7851 * 2 $1,000 3 $1,0674 $1,554 6 $1,024 7 $1,6731 * 1 * 2 $1,0001 * 3 $7,896 4 $6,2541 * 2 $811 2 $1,0341 * 2 $1,054 2 $1,5141 * 0 * 1 *1 * 5 $1,477 5 $2,4591 * 2 $1,263 3 $1,0431 * 2 $1,403 2 $1,5580 * 4 $178 4 $1780 * 5 $1,369 5 $1,3691 * 4 $962 5 $8771 * 3 $7,500 3 $7,6671 * 2 $1,185 2 $1,6443 $935 4 $709 7 $8052 $2,200 3 $875 3 $1,9750 * 2 $545 2 $5450 * 4 $1,676 4 $1,6762 $571 4 $293 6 $3803 $893 8 $3,308 10 $2,9442 $2,200 2 $750 2 $2,9501 * 1 * 1 *0 * 1 * 1 *0 * 1 * 1 *1 * 1 * 2 $5500 * 6 $1,301 6 $1,3011 * 2 $1,467 2 $1,7352 $507 3 $6,841 4 $5,4392 $1,089 4 $817 6 $8932 $2,408 3 $1,372 3 $2,9770 * 1 * 1 *0 * 4 $577 4 $5771 * 2 $3,708 2 $3,9742 $685 4 $820 5 $9620 * 4 $5,874 4 $5,8742 $897 2 $309 4 $5942 $2,500 2 $867 3 $1,9001 * 2 $1,350 2 $1,5505 $634 14 $1,053 17 $1,0673 $1,938 5 $3,976 6 $4,2500 * 2 $978 2 $978

Overall$1M-$2M$2M-$5M$5M-$7.5M$7.5M-$10M$10M-$15M$15M-$20M$20M-$25M




23457-1011 or more


None1-23-45-67-89-10


Less than $1M$1M-$2M$2M-$3M$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M


1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None12


NAverageincentive N

Averagebonus N

Total variablepay




Table 9-3Member Services VP Total Cash Compensation

66 $35,491 $29,320 $35,000 $40,000 $47,6482 $36,973 * $36,973 * *

12 $32,044 $27,307 $30,000 $38,609 $40,0007 $33,440 $23,000 $35,995 $37,964 $46,0008 $32,710 $26,854 $31,218 $39,669 $44,800

13 $36,233 $23,220 $33,356 $40,950 $63,0006 $36,758 $24,900 $37,750 $42,500 $54,4009 $35,840 $34,000 $36,700 $38,628 $41,3632 $40,000 * $40,000 * *7 $38,933 $35,000 $38,400 $44,700 $46,5365 $38,457 $35,000 $35,995 $39,337 $46,5368 $32,439 $22,000 $27,040 $37,500 $63,000

13 $39,927 $30,000 $37,120 $48,000 $54,4008 $30,883 $23,000 $32,000 $38,628 $40,0002 $34,150 * $34,150 * *

10 $33,975 $30,500 $36,296 $37,964 $38,4807 $35,115 $29,500 $37,800 $40,950 $44,8005 $34,324 $25,000 $34,000 $41,600 $47,6488 $37,382 $32,712 $38,400 $44,700 $46,0003 $40,375 * $39,720 * *9 $37,406 $27,040 $29,500 $37,964 $71,429

12 $33,131 $28,300 $32,136 $37,500 $44,8008 $36,826 $30,300 $34,000 $40,000 $63,0004 $30,677 * $34,035 * *3 $34,269 * $39,337 * *

15 $32,816 $30,000 $34,500 $38,000 $41,46412 $39,019 $34,000 $38,480 $44,700 $48,0006 $39,767 $35,995 $39,720 $48,000 $49,375

10 $38,020 $27,575 $33,480 $44,800 $71,42923 $30,982 $23,150 $30,500 $38,000 $41,46418 $36,688 $34,000 $35,000 $40,950 $47,6486 $36,873 $35,600 $36,296 $38,400 $41,2623 $43,876 * $44,700 * *2 $36,973 * $36,973 * *6 $33,365 $27,575 $31,490 $39,720 $49,3757 $33,807 $28,300 $32,000 $40,000 $46,000

13 $30,272 $22,000 $29,320 $37,120 $40,0006 $35,503 $32,136 $34,035 $39,337 $47,648

10 $36,891 $25,000 $31,300 $41,262 $54,40013 $38,564 $34,000 $38,000 $41,600 $46,5366 $36,597 $35,600 $38,400 $38,628 $44,7003 $39,554 * $36,296 * *2 $29,731 * $33,480 * *9 $33,924 $29,500 $32,136 $39,720 $48,0007 $38,427 $27,575 $37,964 $47,648 $49,375

10 $32,418 $28,300 $32,712 $35,995 $38,62816 $35,229 $23,220 $34,035 $38,480 $63,0007 $33,428 $23,250 $38,000 $41,464 $42,5007 $35,785 $32,000 $34,000 $35,600 $36,2968 $40,384 $38,400 $41,600 $46,536 $48,000

49 $34,175 $25,945 $34,000 $39,720 $46,53612 $38,860 $34,000 $36,296 $42,500 $54,4004 $38,265 * $41,464 * *1 * * * * *





1234567-1011 or more


None1-23-45-67-89-10




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


N Average25th


percentile90th

percentile




Table 9-4Member Services VP Salaries by Years in Position

61 $31,764 $35,384 $34,137 $36,737 $57,5012 * * * * *8 $20,770 $32,649 $29,000 $41,428 $39,7207 $22,000 $34,500 $34,020 * *8 $25,642 * $35,150 $37,752 *

13 $29,621 $25,504 $34,026 $36,810 $71,4296 $38,000 $38,225 $39,000 $24,900 *8 $33,365 $36,098 $36,731 $33,000 *2 * * * * *7 $38,300 $43,212 $33,148 * *



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 9-5Member Services VP Salaries by Total Years of Experience

51 $23,020 $33,197 $32,317 $35,411 $40,4792 * * * * *8 * $21,000 $29,020 $33,480 $36,4745 $22,000 * $39,332 * $35,7087 $22,394 * * $29,710 $41,379

12 $25,000 $22,000 $33,110 $34,505 $44,7485 * $46,200 $22,050 $36,000 $42,0006 * $30,575 $32,250 * $38,0306 * $44,700 $33,765 $38,400 $41,600

Overall$1M-$2M$2M-$5M$5M-$7.5M$7.5M-$10M$10M-$15M$15M-$20M$20M-$25M$30M-$35M


N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 9-6Member Services VP Education

54 51% 24% 21% 4% 2%2 100% 0% 0% 0% 0%7 29% 43% 29% 0% 0%6 33% 17% 33% 17% 0%8 63% 0% 38% 0% 0%

10 60% 30% 0% 10% 0%6 33% 17% 50% 0% 0%8 38% 50% 25% 0% 0%2 0% 50% 0% 0% 50%5 100% 0% 0% 0% 0%



NHigh

schoolSome


Somegraduateschool

Graduatedegree or

higher



Table 9-7Member Services VP Salaries by Level of Education

55 $34,813 $36,332 $35,215 $28,854 $48,0002 $36,960 * * * *7 $24,170 $35,958 $36,600 * *6 $29,210 $34,995 $39,000 $23,000 *8 $34,225 * $29,786 * *

10 $40,655 $36,000 * $34,035 *6 $30,450 $54,400 $34,017 * *9 $30,663 $34,881 $38,981 *2 * * * * *5 $37,519 * * * *




Somegraduateschool

Graduatedegree or

higher

*Insufficient data.

Table 9-8Member Service VP Salary Range Averages

7 $26,675 $32,994 $39,3121 * * *1 * * *2 $26,618 $33,486 $40,3543 $29,413 $36,280 $43,147

Overall$7.5M-$10M$10M-$15M$20M-$25M$30M-$35M






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Table 10-1Teller Manager/Supervisor Salaries

135 $31,350 $25,589 $30,000 $35,000 $42,4241 * * * * *

10 $26,007 $20,000 $21,000 $30,752 $41,62511 $29,763 $23,714 $28,700 $33,333 $35,00013 $27,954 $24,000 $29,189 $35,000 $35,00033 $30,558 $22,000 $27,366 $35,000 $45,15725 $34,841 $29,151 $32,136 $39,000 $48,90022 $30,309 $28,000 $30,000 $32,000 $37,32710 $37,260 $30,000 $33,800 $39,300 $44,52510 $32,569 $29,000 $31,295 $35,887 $38,37612 $36,082 $29,000 $30,303 $38,043 $55,12612 $30,931 $25,000 $28,000 $36,225 $45,71431 $32,155 $25,589 $31,673 $36,774 $41,62521 $29,613 $26,000 $28,392 $31,590 $45,90511 $26,464 $24,000 $24,710 $30,000 $33,80011 $29,360 $24,280 $26,950 $35,000 $42,00012 $30,162 $26,780 $30,000 $32,000 $35,00014 $30,142 $22,000 $30,000 $35,556 $42,00011 $36,300 $33,333 $36,500 $38,376 $45,2904 $29,746 * $31,200 * *9 $35,117 $24,500 $32,171 $35,000 $72,000

16 $30,310 $24,000 $30,303 $35,000 $43,13316 $32,959 $24,000 $28,392 $42,000 $52,00014 $30,393 $24,352 $30,000 $31,590 $41,0006 $35,556 $21,000 $31,200 $34,840 $68,571

47 $30,577 $26,780 $29,000 $35,280 $39,30023 $31,133 $28,000 $30,000 $33,800 $36,7746 $31,309 $21,000 $33,333 $35,000 $41,625

23 $31,213 $20,800 $28,392 $35,000 $48,90043 $29,781 $24,400 $28,700 $32,364 $42,00045 $32,032 $28,200 $30,000 $35,556 $42,00015 $33,411 $27,872 $35,000 $36,774 $45,9053 $32,113 * $32,000 * *4 $25,054 * $19,000 * *

10 $27,269 $20,800 $28,700 $32,171 $35,00015 $30,580 $26,000 $30,643 $35,000 $38,04325 $34,900 $25,000 $35,000 $42,424 $48,90022 $27,300 $22,000 $27,040 $30,000 $35,55631 $32,051 $26,950 $31,200 $36,225 $42,00019 $33,926 $28,000 $32,000 $38,100 $45,9059 $31,450 $29,000 $30,000 $33,800 $36,0005 $28,226 $24,500 $30,303 $31,200 $32,364

12 $30,253 $22,000 $30,643 $41,625 $42,42424 $30,548 $20,000 $28,392 $38,000 $43,13337 $30,378 $27,040 $29,000 $31,200 $39,00027 $32,220 $26,950 $32,136 $37,327 $41,00014 $37,243 $28,000 $36,000 $45,290 $52,00016 $29,988 $27,872 $31,000 $32,000 $33,80099 $31,362 $24,400 $30,000 $35,123 $42,42426 $31,480 $27,040 $29,120 $35,800 $45,1578 $29,788 $28,000 $30,000 $32,000 $36,0002 $36,953 * $30,000 * *





1234567-1011 or more


None1-23-45-67-89-10




500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 10-2Teller Manager/Supervisor Incentives and Bonuses Where Offered

10 $949 57 $693 62 $8010 * 3 $458 3 $4582 $1,400 3 $1,067 4 $1,5000 * 7 $525 7 $5254 $572 14 $720 15 $8542 $1,800 9 $737 11 $9301 * 11 $689 11 $7351 * 5 $644 6 $7030 * 5 $740 5 $7401 * 1 * 2 $1,3471 * 4 $826 4 $1,2801 * 11 $559 11 $5870 * 12 $532 12 $5322 $1,012 4 $355 6 $5731 * 7 $523 7 $6523 $881 7 $546 9 $7171 * 7 $1,111 7 $1,1780 * 4 $1,503 4 $1,5031 * 2 $812 2 $1,8730 * 5 $825 5 $8252 $1,012 4 $470 6 $6531 * 5 $1,202 5 $1,3080 * 7 $590 7 $5900 * 3 $1,089 3 $1,0894 $915 20 $547 22 $6892 $756 11 $735 12 $7970 * 8 $494 8 $4946 $1,339 19 $764 23 $9653 $515 22 $646 23 $7041 * 7 $854 7 $9270 * 1 * 1 *0 * 1 * 1 *1 * 3 $819 3 $1,4381 * 4 $289 5 $3961 * 9 $922 9 $9783 $676 10 $680 12 $7832 $1,556 18 $681 19 $8031 * 8 $572 8 $6331 * 4 $788 5 $8291 * 1 * 2 $1,4002 $1,204 5 $879 5 $1,3890 * 7 $720 7 $7201 * 18 $667 18 $6864 $1,413 12 $778 16 $9311 * 6 $550 6 $6791 * 8 $503 8 $5626 $1,258 43 $725 46 $8352 $496 9 $720 10 $7921 * 5 $392 5 $4921 * 0 * 1 *





1234567-1011 or more


1-23-45-67-89-10




500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


NAverageincentive N

Averagebonus N

Total variablepay




Table 10-3Teller Manager/Supervisor Total Cash Compensation

135 $31,700 $25,589 $30,189 $35,800 $44,3001 * * * * *

10 $26,122 $20,000 $21,000 $30,752 $41,62511 $30,308 $24,880 $28,700 $33,333 $35,00013 $28,234 $24,000 $30,189 $35,000 $35,50033 $30,938 $22,260 $27,366 $35,000 $45,22425 $35,251 $29,200 $33,200 $39,000 $48,90022 $30,632 $28,000 $30,000 $33,000 $38,00010 $37,643 $31,000 $33,800 $39,970 $44,77510 $32,877 $29,000 $31,945 $36,987 $38,37612 $36,267 $29,000 $30,303 $38,043 $55,12612 $31,328 $25,376 $28,000 $37,025 $48,71431 $32,374 $25,589 $31,673 $36,774 $41,62521 $29,916 $26,250 $28,592 $32,136 $45,90511 $26,767 $24,352 $25,200 $30,000 $33,80011 $29,734 $24,480 $27,040 $35,000 $42,50012 $30,706 $27,280 $30,572 $33,000 $35,00014 $30,606 $22,520 $30,000 $35,556 $44,30011 $36,900 $33,333 $38,000 $39,970 $45,2904 $30,712 * $31,200 * *9 $35,578 $24,880 $32,571 $35,500 $72,000

16 $30,566 $24,480 $30,650 $35,000 $43,83316 $33,318 $24,000 $28,592 $44,300 $52,00014 $30,703 $24,678 $30,000 $31,890 $41,5006 $36,062 $21,000 $33,200 $35,971 $68,571

47 $30,875 $27,000 $29,200 $35,800 $39,30023 $31,507 $28,050 $30,572 $33,800 $37,2006 $31,309 $21,000 $33,333 $35,000 $41,625

23 $31,381 $21,800 $28,592 $35,000 $48,90043 $30,286 $24,765 $29,120 $33,600 $44,30045 $32,361 $28,580 $30,572 $35,800 $42,50015 $33,827 $27,972 $36,774 $38,000 $45,9053 $32,273 * $32,000 * *4 $25,204 * $19,600 * *

10 $27,676 $21,000 $28,700 $32,571 $35,00015 $30,704 $26,000 $30,643 $35,000 $38,04325 $35,247 $25,500 $35,000 $45,000 $48,90022 $27,711 $22,520 $27,040 $30,000 $35,55631 $32,529 $27,350 $31,890 $37,680 $42,50019 $34,182 $28,050 $32,000 $39,000 $45,9059 $31,774 $29,000 $30,000 $33,800 $36,7745 $28,828 $24,880 $30,303 $31,200 $33,164

12 $30,839 $22,000 $30,643 $41,625 $45,22424 $30,722 $20,000 $28,592 $38,000 $44,30037 $30,701 $27,280 $29,151 $31,890 $39,00027 $32,734 $27,350 $32,136 $38,000 $41,50014 $37,527 $28,500 $36,750 $45,290 $52,00016 $30,247 $27,972 $31,673 $32,000 $33,80099 $31,735 $24,860 $30,189 $35,873 $44,30026 $31,767 $27,350 $29,200 $37,025 $45,1578 $30,044 $28,050 $30,000 $32,136 $36,7502 $37,518 * $31,000 * *





1234567-1011 or more


None1-23-45-67-89-10




500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 10-4Teller Manager/Supervisor Salaries by Years in Position

119 $29,383 $29,975 $34,468 $30,437 $32,3111 * * * * *

10 $22,414 $27,355 * $25,783 *7 * $28,238 $22,880 $30,532 $45,714

12 $25,512 $23,924 $27,322 $38,000 $35,00028 $26,213 $28,058 $36,564 $31,868 $29,11422 $31,327 $39,536 $38,700 $32,630 $36,00022 $29,678 $28,725 $35,297 $22,000 $28,0008 $33,650 $34,700 $32,000 $36,043 *9 $32,273 $34,543 $35,000 $29,000 *



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 10-5Teller Manager/Supervisor Salaries by Total Years of Experience

83 $21,530 $30,204 $31,646 $30,096 $35,6051 * * * * *8 $15,086 $30,976 $21,000 $20,000 $31,0677 * $24,857 $22,880 $28,700 $37,693

10 $18,700 $27,459 $21,709 $28,938 $36,50020 $19,800 $26,435 $31,505 $34,373 $34,46813 * $39,068 $37,185 $32,025 $47,00017 * $30,768 $31,887 $29,024 $33,890

4 * $39,300 $38,100 $32,000 *3 * * * * *



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 10-6Teller Manager/Supervisor Education

108 54% 39% 6% 1% 1%1 100% 0% 0% 0% 0%9 44% 44% 11% 0% 0%8 50% 50% 0% 0% 0%

10 80% 10% 10% 0% 0%25 56% 40% 4% 0% 0%21 52% 29% 19% 0% 0%18 44% 44% 0% 6% 6%

8 88% 25% 0% 0% 0%8 25% 75% 0% 0% 0%



NHigh

schoolSomecollege

Collegedegree

Somegraduateschool

Graduatedegree or

higher



Table 10-7Teller Manager/Supervisor Salaries by Level of Education

107 $31,203 $32,557 $32,185 $30,000 $29,1201 * * * * *9 $24,555 $31,032 $29,743 * *7 $29,900 $31,168 * * *

10 $26,366 $24,000 $38,000 * *24 $31,994 $32,654 $20,800 * *21 $32,551 $36,848 $34,498 * *18 $30,322 $32,810 * $30,000 $29,120

9 $34,991 $30,520 * * *8 $35,887 $32,280 * * *




Somegraduateschool

Graduatedegree or

higher

*Insufficient data.

Table 10-8Teller Manager/Supervisor Salary Ranges

20 $26,407 $31,156 $35,9053 $22,420 $26,217 $30,0132 $24,335 $29,340 $34,3454 $24,663 $28,017 $31,3725 $27,767 $32,627 $37,4883 $28,192 $34,241 $40,2893 $28,227 $33,446 $38,665

Overall$7.5M-$10M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M



NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each jobposition.



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Table 11-1Share Draft Manager/Supervisor Salaries

21 $28,613 $23,920 $28,400 $31,478 $35,0001 * * * * *6 $27,029 $22,620 $22,750 $32,975 $37,0398 $30,324 $26,680 $30,125 $33,239 $38,0003 $27,835 * $29,714 * *2 $30,688 * $30,688 * *1 * * * * *1 * * * * *2 $25,873 * $27,600 * *7 $28,005 $22,620 $30,000 $31,000 $33,5863 $30,803 * $29,714 * *3 $31,519 * $35,000 * *1 * * * * *1 * * * * *3 $25,035 * $24,500 * *3 $32,132 * $31,000 * *2 $36,076 * $37,039 * *4 $26,075 * $22,620 * *

11 $27,859 $24,500 $28,000 $30,000 $33,5861 * * * * *3 $31,509 * $30,250 * *9 $26,957 $22,620 $28,000 $31,000 $31,4787 $30,199 $24,960 $27,789 $37,039 $38,0001 * * * * *1 * * * * *2 $32,795 * $37,039 * *1 * * * * *5 $26,621 $22,620 $22,620 $31,478 $34,9509 $28,582 $24,500 $28,400 $31,000 $38,0003 $30,400 * $29,870 * *1 * * * * *3 $31,217 * $30,250 * *8 $29,996 $28,000 $31,000 $34,950 $37,0397 $25,270 $22,620 $23,920 $27,789 $29,7141 * * * * *2 $31,921 * $27,600 * *

17 $28,593 $23,920 $28,400 $31,000 $35,0001 * * * * *3 $26,666 * $28,000 * *



New EnglandMiddle AtlanticEast North CentralWest North CentralSouth AtlanticEast South CentralWest South CentralMountain


4567-1011 or more


1-23-45-67-89-10


$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None12

By number of branch offices

N Average25th


percentile90th

percentile




Table 11-2Share Draft Manager/Supervisor Incentives and Bonuses Where Offered

1 * 9 $434 10 $5220 * 4 $263 4 $2630 * 3 $533 3 $5330 * 1 * 1 *1 * 1 * 2 $9651 * 3 $490 4 $6850 * 2 $351 2 $3510 * 1 * 1 *0 * 3 $407 3 $4070 * 1 * 1 *0 * 1 * 1 *0 * 1 * 1 *0 * 6 $459 6 $4591 * 0 * 1 *0 * 6 $377 6 $3771 * 2 $562 3 $7850 * 1 * 1 *0 * 1 * 1 *0 * 2 $315 2 $3150 * 5 $478 5 $4780 * 1 * 1 *1 * 0 * 1 *0 * 1 * 1 *0 * 6 $367 6 $3671 * 1 * 2 $8010 * 1 * 1 *1 * 7 $425 8 $5380 * 1 * 1 *0 * 1 * 1 *



East North CentralSouth AtlanticWest South CentralMountain


4567-1011 or more


3-45-67-8


$3M-$5M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,500-1,9992,000-2,9993,000-3,9994,000-4,999


None12


NAverageincentive N

Averagebonus N

Total variablepay




Table 11-3Share Draft Manager/Supervisor Total Cash Compensation

21 $28,843 $23,920 $29,000 $31,978 $35,0001 * * * * *6 $27,160 $22,620 $22,933 $33,075 $37,4058 $30,524 $27,000 $30,125 $33,489 $38,0003 $28,001 * $29,714 * *2 $31,652 * $31,653 * *1 * * * * *1 * * * * *2 $25,873 * $27,600 * *7 $28,327 $22,620 $30,000 $31,200 $34,3163 $30,803 * $29,714 * *3 $31,761 * $35,000 * *1 * * * * *1 * * * * *3 $25,442 * $25,000 * *3 $32,201 * $31,200 * *2 $36,269 * $37,405 * *4 $26,166 * $22,620 * *

11 $28,109 $24,960 $28,000 $30,370 $34,3161 * * * * *3 $31,509 * $30,250 * *9 $27,164 $22,620 $28,000 $31,200 $31,9787 $30,548 $24,960 $28,989 $37,405 $38,0001 * * * * *1 * * * * *2 $32,990 * $37,405 * *1 * * * * *5 $26,707 $22,620 $22,650 $31,978 $34,9509 $28,853 $24,960 $29,000 $31,200 $38,0003 $30,571 * $30,370 * *1 * * * * *3 $31,417 * $30,250 * *8 $30,275 $28,000 $31,200 $34,950 $37,4057 $25,459 $22,620 $23,920 $28,989 $29,7141 * * * * *2 $31,921 * $27,600 * *

17 $28,818 $23,920 $29,000 $31,200 $35,0001 * * * * *3 $26,720 * $28,000 * *



New EnglandMiddle AtlanticEast North CentralWest North CentralSouth AtlanticEast South CentralWest South CentralMountain


4567-1011 or more


1-23-45-67-89-10


$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None12


N Average25th


percentile90th

percentile


Table 11-4Share Draft Manager/Supervisor Salaries by Years in Position

18 $22,880 $28,707 $27,741 $31,508 $29,8701 * * * * *6 $22,880 $29,769 $24,715 $34,950 *7 * $30,300 $32,159 $24,960 *2 * * * * *2 * * * * *

Overall$5M-$7.5M$10M-$15M$15M-$20M$20M-$25M$25M-$30M


N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.



Table 11-5Share Draft Manager/Supervisor Salaries by Total Years of Experience

14 $27,772 $33,012 $30,168 $32,2731 * * * *4 * * * *5 $38,000 $33,239 $27,480 *2 * * * *2 * * * *



N 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 11-6Share Draft Manager/Supervisor Education

15 40% 61% 13% 0% 0%1 0% 100% 0% 0% 0%3 33% 100% 33% 0% 0%7 43% 43% 14% 0% 0%2 100% 0% 0% 0% 0%2 0% 100% 0% 0% 0%



NHigh

schoolSome


Somegraduateschool

Graduatedegree or

higher

Table 11-7Share Draft Manager/Supervisor Salaries by Level of Education

17 $26,091 $28,743 $24,657 * *1 * * * * *5 $22,620 $26,762 $22,620 * *7 $29,300 $30,987 $31,478 * *2 $26,895 * * * *2 * $30,688 * * *




Somegraduateschool

Graduatedegree or

higher

*Insufficient data.

Table 11-8Share Draft Manager/Supervisor Salary Range Averages

5 $22,281 $28,463 $34,6442 $20,676 $28,549 $36,4231 * * *1 * * *1 * * *







TITLE: Share Draft Manager REPORTS TO: Executive Vice President or Assistant Manager or Chief Operations Officer Purpose Supervises the Share Draft Services Department, which provides technical and administrative support for share draft services to members of the credit union. Provides information to members and potential members regarding share drafts and other credit union services. Duties and Responsibilities

1. Hire, train, and supervise staff in the Share Draft Services Department.

2. Develop, apply, and evaluate policies and procedures for the department.

3. Develop, analyze, and complete monthly department reports.

4. Prepare, implement, and supervise the budget for the department that is consistent with the overall strategy of the credit union.

5. Ensure compliance with share draft rules and regulations.

6. Facilitate communication regarding share draft accounts and transactions, including reconciliation of

member statements.



Table 12-1Accounting Manager/Supervisor Salaries

26 $39,558 $34,200 $39,349 $41,455 $54,0001 * * * * *3 $36,802 * $37,440 * *6 $38,876 $33,280 $36,607 $40,000 $31,5127 $36,705 $33,000 $36,774 $39,853 $39,9624 $39,450 * $42,401 * *5 $44,999 $35,900 $39,894 $55,000 $60,0002 $49,947 * $49,947 * *2 $40,668 * $39,962 * *2 $47,135 * $54,000 * *2 $48,328 * $55,000 * *2 $38,650 * $37,440 * *6 $37,272 $32,760 $39,349 $42,600 $43,0006 $36,328 $33,280 $36,000 $36,774 $42,2014 $34,458 * $34,200 * *1 * * * * *1 * * * * *4 $43,573 * $40,000 * *7 $41,368 $34,274 $39,349 $43,000 $60,000

13 $38,047 $33,280 $36,000 $42,201 $42,6001 * * * * *

11 $38,390 $32,760 $36,774 $41,455 $55,0006 $41,573 $33,280 $39,349 $40,000 $60,0007 $40,278 $34,200 $39,962 $43,000 $54,0001 * * * * *1 * * * * *1 * * * * *5 $42,509 $39,853 $39,962 $43,000 $54,0007 $37,327 $32,760 $38,940 $41,455 $42,2017 $37,688 $34,274 $36,774 $39,894 $42,6005 $43,216 $33,000 $35,900 $55,000 $60,0001 * * * * *7 $42,570 $37,440 $39,894 $41,455 $60,0008 $36,463 $32,000 $33,000 $39,853 $54,0003 $40,289 * $42,201 * *7 $40,497 $35,900 $38,940 $42,600 $55,000

13 $40,365 $34,200 $39,853 $41,455 $54,00010 $38,290 $36,000 $37,440 $40,000 $42,6001 * * * * *2 $42,988 * $55,000 * *





3467-1011 or more


1-23-45-67-89-10


$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None123 or more


N Average25th


percentile90th

percentile




Table 12-2Accounting Manager/Supervisor Incentives and Bonuses Where Offered

3 $522 12 $1,117 14 $1,0620 * 1 * 1 *0 * 1 * 1 *0 * 4 $816 4 $8161 * 2 $850 2 $1,0502 $580 2 $1,050 4 $8150 * 2 $2,450 2 $2,4501 * 1 * 1 *0 * 2 $706 2 $7060 * 1 * 1 *0 * 1 * 1 *2 $580 2 $1,649 4 $1,0820 * 3 $977 3 $9770 * 2 $516 2 $5160 * 1 * 1 *0 * 2 $706 2 $7060 * 4 $1,109 4 $1,1093 $522 5 $1,410 7 $1,2240 * 1 * 1 *2 $580 3 $1,748 5 $1,2520 * 2 $275 2 $2751 * 5 $960 5 $1,0420 * 1 * 1 *0 * 1 * 1 *0 * 1 * 1 *1 * 3 $1,185 3 $1,3250 * 4 $483 4 $4831 * 1 * 2 $8351 * 2 $2,450 3 $1,9920 * 1 * 1 *0 * 1 * 1 *1 * 4 $637 5 $7230 * 3 $1,234 3 $1,2342 $277 3 $1,975 4 $1,6271 * 6 $1,107 6 $1,1751 * 5 $627 6 $5341 * 1 * 2 $2,039



East North CentralWest North CentralSouth AtlanticEast South CentralWest South CentralMountainPacific


467-1011 or more


1-23-45-67-89-10


$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None13 or more


NAverageincentive N Average bonus N

Total variablepay




Table 12-3Accounting Manager/Supervisor Total Cash Compensation

26 $40,121 $34,200 $39,349 $41,455 $55,0001 * * * * *3 $36,869 * $37,440 * *6 $39,420 $33,580 $37,464 $40,250 $55,0007 $37,005 $33,000 $36,774 $39,853 $41,2624 $40,265 * $42,731 * *5 $45,979 $37,800 $39,894 $58,000 $60,0002 $49,947 * $49,947 * *2 $41,353 * $41,262 * *2 $47,840 * $55,000 * *2 $50,081 * $58,000 * *2 $38,768 * $37,440 * *6 $38,014 $32,760 $39,349 $42,760 $44,6006 $36,815 $33,580 $36,774 $37,800 $42,7014 $34,701 * $34,200 * *1 * * * * *1 * * * * *4 $43,893 * $40,400 * *7 $41,966 $35,987 $39,349 $44,600 $60,000

13 $38,734 $33,580 $37,440 $42,701 $42,7601 * * * * *

11 $38,969 $32,760 $36,774 $41,455 $58,0006 $41,653 $33,580 $39,349 $40,250 $60,0007 $41,004 $34,200 $41,262 $44,600 $55,0001 * * * * *1 * * * * *1 * * * * *5 $43,305 $39,853 $41,262 $44,600 $55,0007 $37,613 $32,800 $38,940 $41,455 $42,7017 $37,906 $35,987 $36,774 $39,894 $42,7605 $44,427 $33,000 $37,800 $58,000 $60,0001 * * * * *7 $42,600 $37,440 $39,894 $41,455 $60,0008 $36,906 $32,760 $33,000 $39,853 $55,0003 $41,523 * $42,701 * *7 $41,465 $36,000 $38,940 $42,760 $58,000

13 $40,897 $34,200 $39,853 $41,455 $55,00010 $38,604 $36,000 $37,440 $40,400 $42,760

1 * * * * *2 $45,027 * $58,000 * *





3467-1011 or more


1-23-45-67-89-10


$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None123 or more


N Average25th


percentile90th

percentile


Table 12-4Accounting Manager/Supervisor Salaries by Years in Position

20 $36,504 $33,986 $39,373 $39,209 $39,4481 * * * * *3 * $31,512 * * $39,4485 $54,000 $33,280 $37,738 * *6 $34,951 $36,774 $39,655 * *3 * * * * *2 * * * * *



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.



Table 12-5Accounting Manager/Supervisor Salaries by Total Years of Experience

12 $32,500 $39,853 $37,480 $36,903 $42,1981 * * * * *2 * * * * *1 * * * * *4 $32,500 $39,853 * $39,962 *2 * * * * *2 * * * * *



N 2 or less 3-5 6-10 11-15 16 or more

*Insufficient data.

Table 12-6Accounting Manager/Supervisor Education

21 34% 43% 22% 0% 0%3 33% 33% 33% 0% 0%5 20% 40% 40% 0% 0%6 33% 50% 17% 0% 0%4 50% 25% 25% 0% 0%3 33% 67% 0% 0% 0%



NHigh

schoolSome


Somegraduateschool

Graduatedegree or

higher

Table 12-7Accounting Manager/Supervisor Salaries by Level of Education

20 $37,855 $40,462 $37,199 * *3 * * * * *5 $54,000 $33,777 $39,470 * *6 $35,927 $38,695 $33,000 * *3 * * * * *3 * * * * *



N High school Some college College degree

Somegraduateschool

Graduatedegree or

higher

*Insufficient data.

Table 12-8Accounting Manager/Supervisor Salary Range Averages

3 $30,718 $37,652 $44,5861 * * *2 $32,324 $38,970 $45,616

Overall$10M-$15M$20M-$25M






TITLE: Accounting Manager/Supervisor REPORTS TO: Accounting VP or Chief Financial Officer Purpose Develop, manage, and maintain reliable accounting information and reporting on income, expenses, assets, liabilities, and capital for management planning and decision making and for fulfillment of financial reporting requirements. Reconcile GL and bank accounts. Manage the activities of the accounting department and staff. Ensure that reports, accounts, systems, policies and practices adhere to generally accepted accounting principles (GAAP). Duties and Responsibilities

1. Manage accounting functions to include AP, AR, budgets, cash flow, cost management, credit and

collections, financial analysis, financial reporting and recordkeeping, GL, investments, payroll, and taxes. 2. Implement policies and procedures for the accounting department and insure that policies and procedures

reflect current regulations, and are communicated to and implemented by subordinates. 3. Reconcile revenue reports, unbilled variances, special projects, payroll and timesheet reports, and claims

disbursements. Prepare daily balance sheet (loan and share) analysis. Prepare daily cash position analysis. 4. Responsible for general ledger reconciliation, analysis of financial accounts, and preparation of journal

entries. Provide end-of-month close and produce monthly financial statements. Prepare or assist with incurred cost and provisional rate reports as necessary.

5. Ensure that all activities of the department are in accordance with GAAP and that the accounting records are

maintained accurately and in compliance with laws and regulations. 6. Maintain a highly motivated, well-trained staff, evaluating the performance of the staff on a regular basis.

Resolve employee questions or conflicts. 7. Develop and implement processes to streamline credit union accounting procedures. 8. Develop and maintain complex computer-based analyses and reports of credit union accounting records on

a regular basis. 9. Provide regular reports to management of all online accounting activities for the credit union’s

accounting/bookkeeping department. 10. Monitor fixed-asset management. 11. Conduct special accounting studies, analyses, and special projects as requested by management.



Table 13-1Head Teller Salaries

166 $27,421 $23,400 $27,040 $30,118 $34,00813 $24,346 $22,286 $24,300 $25,804 $28,80815 $23,936 $20,000 $24,000 $25,771 $28,80026 $26,121 $22,000 $24,000 $29,517 $34,00035 $27,360 $24,500 $27,813 $30,000 $32,77527 $29,406 $25,026 $29,000 $33,895 $37,88220 $26,341 $21,000 $25,000 $30,615 $33,28016 $31,367 $28,550 $29,850 $33,550 $36,15014 $28,035 $27,000 $27,040 $30,118 $32,00013 $32,999 $29,000 $30,000 $37,882 $38,70011 $28,418 $25,056 $27,383 $33,280 $34,00844 $27,074 $23,243 $26,200 $30,389 $33,51429 $26,259 $23,363 $25,804 $30,000 $31,50018 $26,732 $23,395 $27,000 $29,286 $32,00011 $27,618 $23,244 $27,040 $32,143 $33,60020 $26,353 $21,430 $27,040 $29,517 $32,00013 $26,204 $24,000 $25,000 $27,271 $35,8177 $27,571 $23,700 $29,700 $30,500 $31,5002 $29,989 * $29,989 * *8 $23,959 $19,620 $22,857 $25,804 $32,000

17 $28,363 $24,000 $28,485 $32,775 $35,65026 $25,928 $22,880 $25,000 $28,800 $34,00016 $26,987 $24,300 $26,104 $30,000 $32,16521 $29,804 $24,000 $29,000 $31,200 $38,50047 $27,350 $23,244 $26,052 $30,615 $36,00029 $27,474 $25,056 $27,040 $31,000 $32,9145 $27,352 $22,286 $29,517 $32,000 $35,479

23 $27,342 $21,000 $24,000 $29,000 $35,65055 $27,302 $23,395 $27,000 $30,000 $35,81755 $27,082 $23,700 $26,200 $30,000 $32,16523 $27,965 $23,500 $27,040 $31,000 $34,0005 $29,704 $27,733 $29,744 $32,120 $33,5009 $24,854 $23,243 $24,960 $30,000 $32,0008 $25,723 $22,113 $24,500 $28,800 $35,479

27 $24,848 $20,093 $23,714 $28,800 $34,00028 $27,560 $23,500 $27,271 $29,700 $34,30028 $28,058 $25,000 $28,500 $31,000 $32,91430 $28,951 $23,500 $29,000 $33,280 $36,15023 $28,200 $23,379 $27,040 $30,615 $36,00013 $27,556 $25,000 $27,000 $30,000 $32,0009 $25,021 $22,286 $23,700 $25,804 $35,479

13 $25,624 $22,857 $25,000 $28,485 $30,00025 $26,095 $23,400 $25,000 $27,639 $34,00046 $27,081 $23,244 $28,538 $30,000 $32,77526 $27,575 $23,714 $27,733 $30,659 $34,00826 $28,690 $24,000 $27,040 $31,122 $36,15021 $28,923 $25,480 $29,102 $32,000 $33,500

134 $27,309 $23,254 $27,040 $30,118 $34,00020 $27,604 $23,395 $26,052 $31,200 $36,0008 $29,202 $25,000 $27,040 $33,500 $34,7574 $25,654 * $27,000 * *





1234567-1011 or more


None1-23-45-67-89-10




500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 13-2Head Teller Incentives and Bonuses Where Offered

17 $976 62 $707 73 $824 166 $27,7970 * 3 $606 3 $606 13 $24,4861 * 4 $983 5 $1,086 15 $24,2983 $747 10 $625 10 $849 26 $26,4475 $305 13 $610 17 $559 35 $27,6393 $845 12 $550 15 $609 27 $29,7321 * 8 $1,070 9 $988 20 $26,7711 * 6 $737 6 $870 16 $31,6933 $1,940 6 $624 8 $1,159 14 $28,785



NAverageincentive N

Averagebonus N

Totalvariable pay N

Total cashcompensation

*Insufficient data.NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unions reporting bonus payments,and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

Table 13-3Head Teller Salary Ranges

24 $24,705 $29,982 $35,2601 * * *2 $20,400 $22,670 $24,9403 $22,331 $27,226 $32,1215 $27,006 $32,375 $37,7436 $24,066 $29,168 $34,2704 $28,027 $35,159 $42,2913 $23,833 $28,550 $33,267







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2�� 3��)��$��"�� $�� $� � �!� �"��$�� "��"�� "��"� "�!!��)�%�"�� $�� $� � ��$��$� "��$�� ,�� " ��"��"�� '��%��$��!�� $�� $� � ��$�" ��$ ��"�� $�"��$� " )��%�"�� "�� ""��"��"��"��'�� )�+�"��" ��"�+�"��$�%�"�� )�� $� � ��

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6�� $� ��$�"�� !��,��"��$� ��

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**��"��$�,��"�� )��!�" �� 9 ��' ��)�� $� ��$�� 9 ��' ��

*-��"��'��%��$��!��"�"��$�:�$� �� "�� "��"�� "��"��" �� "�� !� ��$��"�� "��

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*0��+�� &��"�� $��"�� ;�� !�� !��$ �"�� %�� )��

*1�� ")��!�$��)�� )�� $� ��$�" �� 9 ��' �!� �"�� $�"��

*2�� "��"��"�� $�� "�"�"�� "��!��%��!�%� '��$�� "��$� �� )��"��

*4�� %� '� ��$�� !� �!��("��$�� "("��)�� "��"�� "�� "��"��

�



Table 14-1Teller II/Sr. Salaries

114 $25,597 $22,000 $24,765 $27,435 $33,0009 $21,705 $19,200 $21,400 $23,750 $26,843

12 $28,317 $21,000 $25,556 $33,696 $43,24311 $29,461 $25,000 $33,000 $33,000 $33,00029 $24,471 $22,000 $24,733 $27,040 $30,38916 $24,379 $21,800 $24,500 $25,770 $27,04012 $24,799 $22,000 $23,800 $26,000 $29,17010 $26,223 $24,000 $26,714 $27,435 $27,80015 $25,547 $21,675 $23,636 $27,040 $32,6507 $32,206 $25,000 $27,880 $40,000 $43,2439 $23,242 $21,675 $21,675 $24,733 $29,170

28 $26,396 $23,546 $26,000 $27,435 $33,00017 $24,534 $23,580 $25,000 $27,040 $27,04017 $26,752 $22,000 $25,000 $30,000 $41,0006 $26,695 $24,000 $24,000 $26,000 $43,000

14 $22,281 $18,720 $21,342 $27,000 $27,80013 $24,635 $20,000 $22,895 $27,040 $31,3663 $29,468 * $26,728 * *5 $24,767 $23,543 $23,750 $25,000 $33,696

16 $25,525 $21,991 $23,816 $27,106 $36,23214 $29,406 $21,342 $33,000 $33,000 $43,00014 $26,083 $22,373 $27,040 $27,352 $31,36618 $25,335 $22,500 $24,336 $26,000 $31,06926 $24,415 $21,675 $23,800 $26,728 $30,38921 $25,050 $22,800 $25,770 $27,435 $27,8002 $39,921 * $37,000 * *

24 $26,362 $21,342 $24,280 $28,512 $42,00038 $26,691 $24,000 $26,728 $27,800 $33,00030 $24,271 $21,675 $22,693 $27,435 $30,00016 $25,323 $23,800 $25,770 $27,019 $32,6504 $22,868 * $23,546 * *4 $22,766 * $23,646 * *4 $20,212 * $20,800 * *

21 $26,222 $20,904 $23,588 $28,512 $43,22213 $28,461 $24,733 $27,040 $33,000 $33,00028 $24,414 $22,000 $23,800 $26,000 $30,38919 $25,564 $22,500 $25,770 $26,800 $29,25015 $25,104 $21,675 $24,000 $27,429 $27,80010 $25,266 $22,693 $27,019 $27,435 $30,0004 $20,490 * $18,286 * *

15 $25,424 $21,000 $24,280 $27,106 $36,23212 $25,933 $20,353 $22,373 $26,000 $43,24328 $27,223 $24,253 $27,040 $33,000 $33,00025 $24,705 $22,000 $24,000 $27,000 $27,43514 $25,185 $20,425 $25,000 $27,019 $32,65016 $25,635 $22,000 $23,580 $27,800 $30,00087 $25,644 $22,000 $25,000 $27,435 $33,00016 $28,425 $25,000 $27,429 $30,000 $43,00010 $22,643 $20,000 $21,840 $24,000 $26,7281 * * * * *





234567-1011 or more


None1-23-45-67-89-10




500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 14-2Teller II/Sr. Incentives and Bonuses Where Offered

13 $735 46 $534 54 $673 114 $25,9460 * 3 $634 3 $634 9 $21,9580 * 2 $188 2 $188 12 $28,3440 * 2 $96 2 $96 11 $29,5184 $230 16 $539 18 $542 29 $24,7912 $300 9 $635 10 $653 16 $24,7712 $250 4 $977 6 $641 12 $25,1323 $1,209 4 $403 6 $1,159 10 $26,9362 $704 6 $629 7 $785 15 $25,894



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 14-3Teller II/Sr. Salary Ranges

25 $21,012 $25,304 $29,5951 * * *1 * * *3 $18,930 $21,536 $24,1433 $21,663 $25,860 $30,0583 $19,999 $24,007 $28,0145 $21,472 $26,021 $30,5714 $22,716 $28,374 $34,0325 $21,008 $25,025 $29,042







��

�

�� !��" �� !�� #�� $� ��%��#� �� #� �� &�� %�!��

�

'!� (�� #�� #� �� !��)!� �� #��#� �� #� �� !�

�*!� �� $� ��%�� #�� #��+ �� $� ��%��

��#� �� !��

,!� �� $�� $� ��%�� #�� #� �� !��- � �� $� ��%�� !�

�.!� /�� 0� �� #�� !��

�1!� �� !��2!� �� &�� %�#��#�-3�#� ��4!!� ��5��!�

�6!� 5 � �� 0�� !�

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Table 15-1Teller I Salaries

203 $21,598 $19,240 $20,800 $23,337 $28,00014 $20,719 $18,009 $20,571 $23,030 $30,00019 $20,984 $18,500 $20,000 $21,047 $24,70025 $20,698 $17,089 $19,000 $25,463 $28,00044 $21,831 $19,424 $20,114 $23,337 $31,20033 $23,218 $20,000 $21,216 $27,000 $31,30027 $19,993 $17,000 $19,406 $21,475 $24,66825 $21,877 $20,000 $21,112 $22,000 $25,45416 $22,706 $20,800 $22,505 $24,980 $28,05013 $25,687 $20,188 $27,000 $30,000 $30,43018 $21,839 $19,406 $21,000 $22,000 $28,28837 $21,667 $18,261 $20,010 $24,668 $31,03429 $21,230 $19,675 $20,000 $22,880 $25,45430 $21,646 $19,424 $22,000 $23,959 $24,96018 $21,450 $20,000 $20,114 $25,000 $25,46321 $20,078 $17,900 $21,000 $21,800 $23,33726 $20,085 $18,000 $19,240 $21,000 $26,00011 $23,070 $20,000 $22,000 $25,500 $28,0001 * * * * *7 $20,474 $18,500 $19,429 $24,118 $30,000

20 $22,058 $18,651 $20,571 $25,000 $28,50029 $23,322 $20,000 $21,000 $28,000 $31,20025 $22,994 $20,000 $21,840 $25,000 $33,19021 $20,507 $17,472 $19,000 $22,770 $28,28861 $22,102 $19,389 $22,000 $24,668 $27,78939 $20,646 $19,240 $20,114 $22,000 $23,9596 $21,530 $17,089 $18,651 $22,880 $37,648

28 $22,042 $18,500 $20,661 $25,463 $27,78978 $21,973 $19,156 $20,114 $25,000 $29,12060 $21,499 $19,675 $21,216 $23,000 $27,68025 $20,733 $18,500 $20,000 $22,000 $25,0006 $21,327 $20,010 $22,505 $24,584 $24,5841 * * * * *3 $18,509 * $20,571 * *

14 $23,257 $18,651 $23,030 $27,000 $28,50030 $22,268 $18,500 $20,000 $25,463 $31,20034 $21,215 $18,300 $20,000 $24,668 $28,00037 $20,998 $18,720 $20,000 $23,000 $27,78939 $20,943 $18,261 $20,000 $21,475 $28,10031 $22,152 $19,240 $21,800 $24,584 $28,00014 $22,216 $20,800 $22,000 $23,959 $24,9601 * * * * *

12 $20,740 $18,009 $20,571 $23,030 $30,00018 $22,781 $18,651 $20,600 $25,000 $31,76530 $20,762 $18,188 $20,030 $23,200 $26,85250 $21,237 $18,720 $20,114 $23,000 $28,00033 $22,353 $19,240 $22,000 $24,668 $30,29627 $21,934 $19,240 $21,475 $22,600 $30,16032 $21,278 $19,406 $20,100 $22,000 $25,454

149 $21,787 $18,261 $20,800 $25,000 $29,12039 $21,442 $19,429 $20,188 $22,214 $24,96011 $20,811 $19,675 $20,010 $21,000 $22,0004 $21,412 * $21,528 * *





1234567-1011 or more


None1-23-45-67-89-10




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 15-2Teller I Incentives and Bonuses Where Offered

22 $429 62 $434 75 $492 203 $21,7960 * 0 * 0 * 14 $20,7190 * 4 $433 4 $433 19 $21,0535 $206 9 $258 10 $321 25 $20,8555 $452 18 $337 21 $401 44 $22,0283 $880 13 $584 16 $652 33 $23,4653 $567 6 $411 8 $544 27 $20,1754 $238 8 $456 12 $359 25 $22,0692 $729 4 $658 4 $1,083 16 $23,031



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 15-3Teller I Salary Ranges

30 $19,252 $23,032 $26,8133 $16,790 $19,783 $22,7762 $19,007 $22,317 $25,6288 $20,774 $24,500 $28,2266 $17,935 $20,606 $23,2777 $19,799 $24,381 $28,9644 $19,308 $23,931 $28,554




NOTE: Limited to credit unions with established minimums, midpoints, and maximums foreach job position.



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�1#� � ��$��)��$�� 0��"� �� "�� $��.�$�

�� $��)��$�� $��0��(��$�� 2��"��(�$�� #��

�3#� �� $�� $��"� �� $�� "�� "��#�

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5#� +��$��"��($��(�� #��

%6#�7��"�� !� ��"��"��"�� 0�� "��#�� "�� #�� "�� #�

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�%'#�� "� ��8��"�� #�

�%*#�+"��(��"�� #�



Table 16-1MSR II/Sr. Salaries

176 $28,234 $24,300 $27,560 $30,250 $36,0001 * * * * *

10 $27,028 $21,622 $29,207 $32,000 $33,44021 $26,915 $23,960 $25,000 $29,027 $35,00014 $28,291 $25,480 $29,000 $29,993 $35,00033 $28,550 $24,683 $27,185 $30,000 $41,14339 $27,828 $25,000 $27,564 $29,224 $33,94328 $28,017 $24,960 $26,724 $30,451 $34,00020 $28,711 $23,920 $27,827 $30,680 $38,30010 $30,062 $27,846 $29,432 $34,000 $36,00015 $28,030 $23,920 $25,000 $29,432 $41,14320 $27,078 $24,200 $27,040 $29,143 $34,00034 $28,151 $24,960 $27,185 $30,151 $35,00028 $28,722 $24,940 $27,269 $32,000 $36,78317 $27,076 $24,500 $28,000 $29,993 $34,00017 $25,743 $22,000 $25,000 $28,300 $30,00016 $28,195 $24,000 $24,900 $29,165 $38,30011 $29,222 $27,040 $27,827 $33,285 $35,00018 $31,005 $27,568 $30,598 $35,000 $37,8451 * * * * *

10 $30,951 $26,983 $29,333 $33,600 $47,00024 $29,308 $24,128 $28,449 $33,280 $38,00032 $29,189 $25,000 $28,912 $31,000 $35,85719 $28,967 $27,040 $28,000 $30,000 $35,00020 $27,838 $24,200 $27,400 $30,000 $34,00048 $27,777 $23,920 $26,000 $30,420 $36,00022 $27,252 $24,678 $27,414 $29,058 $32,0003 $39,750 * $37,000 * *

19 $29,794 $28,000 $29,143 $30,451 $42,50058 $27,606 $24,232 $27,040 $30,000 $32,00066 $27,964 $24,000 $27,040 $29,994 $36,20026 $28,924 $25,709 $28,246 $30,420 $36,0004 $26,440 * $23,920 * *4 $24,747 * $29,680 * *

11 $30,173 $26,983 $29,333 $33,280 $33,60028 $28,264 $23,920 $26,984 $30,151 $37,00023 $28,946 $26,728 $28,662 $30,000 $36,00037 $27,431 $24,000 $27,185 $29,000 $33,94348 $28,602 $25,000 $27,568 $30,680 $37,70018 $27,919 $23,920 $27,400 $30,598 $34,0007 $27,769 $24,678 $28,163 $30,250 $32,000

11 $27,286 $25,480 $29,165 $30,000 $32,00019 $29,215 $23,920 $27,350 $35,000 $37,00026 $28,093 $25,000 $28,000 $29,000 $30,45141 $28,674 $26,000 $27,400 $30,151 $35,00035 $28,457 $24,900 $27,040 $30,598 $38,30027 $28,627 $25,000 $28,246 $31,000 $36,00017 $26,485 $23,920 $24,300 $28,000 $32,000

129 $28,991 $25,000 $28,000 $31,200 $37,84540 $27,164 $23,920 $26,000 $30,000 $32,0006 $26,021 $24,000 $24,900 $28,101 $29,0001 * * * * *





1234567-1011 or more


None1-23-45-67-89-10




500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 16-2MSR II/Sr. Incentives and Bonuses Where Offered

23 $947 67 $645 80 $847 176 $28,6310 * 0 * 0 * 1 *0 * 6 $431 6 $431 10 $27,2291 * 9 $614 10 $702 21 $27,2075 $817 3 $220 5 $974 14 $28,6505 $696 13 $881 16 $999 33 $28,9814 $814 13 $523 15 $710 39 $28,1183 $1,748 12 $755 14 $1,054 28 $28,6754 $318 8 $594 11 $559 20 $29,0201 * 3 $625 3 $1,625 10 $30,495



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 16-3MSR II/Sr. Salary Ranges

29 $23,956 $29,041 $34,1252 $21,940 $25,790 $29,6403 $23,060 $27,060 $31,0604 $23,356 $27,463 $31,5707 $23,807 $28,145 $32,4836 $22,948 $28,556 $34,1636 $26,056 $32,562 $39,0691 * * *







��

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�� !�� !��"��!��#�� $�% ��%��&��#�� #��#��!��%��!��!��"�%��#�� &��&��!�%��#��$� ��!�� '��!��$��!�"��!��$��#�� !��%��&��&��!�!��"��$��!�� #�� %��"��

�

("� )��!�� !�� !��%��#�� "��%�� !�� !�%��#�� !�%��!��%�� %�&��##��&��!�� %��#��"�

�*"� ��!��+%��!��$+��% ��!��%��#��+��!��#�� !��

%��!��%��"��

,"� ��$��%��!�� -�� !��$� � ��&��%��!��%��#��&�%�� %�&��##��&��!��!��#�� "�

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�%%��%��%��#��%��#��#�� !��"��$� ��!�� %��-��!�%�� #�� %��"�

�/"� %��!��"��%��#��&��!�%��!��

��$��#�� #�� %"��

0"� 1��!��-��#�� #��#��#�� %�$ ��&�� !��&�� 2��-��&�34��&��#��!��!��&��!��$�� -��!�#�� "�

�5"� ��&��&��!�!��"��6"� 3��!��!��!�%�� !�� "�

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7"� �� !��%��!��!��!�� !�� !�#�� !��#� � ��'��"��$��+��%��!��"�

�

(8"�9%+��+!��!�� %�� 2��!��!��%��!��!�� !��!��%�� !��$�� %��"�9%+��+!��!�� %�� 2��!��!�%��!�%��!��&��!��"��

�(("��!��#�� !�%��#��!�� !��"��(*"�� #��!�%��&�� !��&��!��+%�$ ��!��%��"��(,"�� "��(."�� %��!��!�� "��

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Table 17-1MSR I Salaries

242 $24,435 $21,000 $24,000 $27,000 $30,5001 * * * * *

16 $24,334 $19,429 $24,912 $26,325 $32,00024 $21,781 $18,000 $20,800 $24,000 $28,20024 $25,405 $22,500 $24,228 $28,000 $33,00051 $24,884 $20,800 $23,000 $26,762 $34,50050 $24,151 $20,000 $24,960 $27,000 $31,35234 $24,118 $21,049 $23,617 $25,020 $29,39024 $25,756 $23,300 $25,979 $29,000 $33,12018 $24,404 $21,632 $24,107 $25,582 $27,04015 $27,679 $23,504 $27,000 $33,314 $37,00027 $22,953 $20,800 $22,016 $25,297 $26,29345 $24,434 $20,000 $23,750 $26,624 $31,95035 $25,333 $23,225 $25,097 $27,082 $31,00032 $25,479 $22,360 $25,000 $29,000 $33,12021 $23,859 $19,500 $24,000 $27,000 $30,00026 $22,782 $21,049 $21,632 $23,000 $25,00017 $23,824 $20,051 $23,000 $29,000 $29,00024 $25,910 $24,232 $26,000 $28,000 $31,98012 $26,133 $22,313 $24,000 $32,000 $34,46933 $27,493 $22,880 $27,181 $31,950 $33,00032 $25,114 $20,950 $25,000 $27,000 $34,00034 $26,210 $21,944 $24,228 $30,000 $38,28620 $23,014 $20,800 $22,360 $25,000 $28,00067 $23,429 $20,000 $23,300 $26,043 $28,00044 $23,927 $21,632 $24,000 $25,297 $28,0007 $25,320 $22,880 $24,336 $31,950 $32,000

29 $27,019 $22,880 $26,000 $30,422 $38,50091 $24,060 $21,000 $23,000 $26,293 $30,00071 $24,387 $20,800 $24,000 $27,000 $30,00037 $24,316 $21,000 $24,273 $26,000 $29,7657 $22,788 $20,000 $23,300 $23,300 $24,9606 $27,016 $24,000 $24,912 $31,980 $34,4699 $23,901 $19,429 $24,960 $26,325 $28,000

45 $24,531 $20,800 $23,000 $27,181 $32,70038 $23,534 $20,000 $21,944 $26,900 $30,42242 $25,047 $20,800 $24,444 $27,747 $33,50056 $24,240 $20,000 $24,273 $27,000 $30,00032 $24,308 $21,000 $24,960 $26,000 $27,08214 $24,685 $21,632 $23,750 $27,000 $29,0008 $21,438 $18,720 $19,429 $25,000 $27,100

30 $27,021 $22,500 $27,000 $31,000 $38,28640 $25,766 $21,015 $24,336 $28,000 $33,33363 $24,265 $20,800 $23,310 $27,000 $31,29644 $24,405 $20,000 $23,609 $27,082 $33,00026 $25,105 $23,000 $25,097 $27,700 $29,00031 $23,069 $21,049 $22,943 $25,000 $27,000

177 $24,359 $20,787 $24,000 $27,000 $31,95048 $24,389 $21,000 $23,750 $25,097 $29,39011 $24,939 $20,000 $25,979 $29,000 $29,0006 $24,636 $21,632 $25,297 $27,000 $33,000





234567-1011 or more


None1-23-45-67-89-10




500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 17-2MSR I Incentives and Bonuses Where Offered

28 $851 87 $508 106 $695 242 $24,7820 * 0 * 0 * 1 *0 * 5 $614 5 $614 16 $24,5611 * 7 $307 8 $289 24 $21,8864 $448 9 $465 10 $576 24 $25,7165 $381 16 $958 20 $861 51 $25,1717 $929 16 $470 22 $610 50 $24,4063 $2,444 15 $579 17 $1,140 34 $24,6883 $650 12 $471 14 $529 24 $26,1355 $676 7 $223 10 $631 18 $24,830



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 17-3MSR I Salary Ranges

36 $20,883 $25,161 $29,4392 $18,545 $22,759 $26,9731 * * *9 $20,462 $24,579 $28,697

11 $20,740 $25,708 $30,6766 $21,973 $25,842 $29,7115 $22,173 $26,634 $31,0952 $19,305 $21,808 $24,310







��

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/"� %��&��!��"��%��#��&��!�%��!�� $��#�� #�� %"�

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5"� �� !��%��!��!��!�� '��!�"��

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7"� ��%��!�� 2�� !��!��$�%��$��!�%��!��"��

(8"��!��#�� !�%��#��!�� !��"��

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(*"�� "��

(,"�� %��%�� %��#�%�$��!�!��!�!��!�%��!�"��

(."�� %��!��!�� "�



Table 18-1EFT/ACH Clerk Salaries

45 $28,353 $24,128 $26,000 $30,781 $38,5001 * * * * *1 * * * * *4 $24,599 * $25,050 * *6 $23,009 $18,000 $21,000 $30,781 $33,280

13 $30,353 $25,168 $28,275 $31,200 $33,00011 $29,609 $25,000 $27,528 $30,080 $37,0003 $30,999 * $30,368 * *6 $28,998 $24,107 $25,000 $39,863 $39,8632 $36,840 * $39,863 * *5 $29,456 $27,900 $28,275 $29,744 $37,0009 $29,695 $24,200 $26,000 $30,781 $50,0009 $25,948 $24,000 $25,168 $26,728 $33,2803 $35,746 * $29,577 * *3 $22,452 * $24,000 * *4 $24,341 * $24,107 * *6 $29,984 $25,000 $31,000 $33,000 $38,5004 $24,190 * $29,806 * *2 $29,305 * $33,000 * *2 $26,049 * $26,000 * *3 $28,334 * $31,000 * *5 $34,500 $26,000 $29,577 $37,000 $56,800

21 $27,183 $22,886 $27,726 $29,806 $38,50012 $28,252 $24,544 $25,000 $30,368 $39,8633 $23,857 * $24,000 * *

16 $27,177 $21,000 $26,100 $30,000 $33,28015 $29,829 $25,000 $28,275 $33,000 $39,8636 $25,683 $24,107 $24,400 $27,726 $31,0005 $32,600 $24,544 $26,728 $38,500 $50,0001 * * * * *1 * * * * *5 $27,952 $26,000 $26,100 $29,577 $33,2808 $27,803 $18,000 $29,744 $31,000 $56,800

17 $28,998 $24,200 $27,726 $31,200 $39,86310 $29,112 $24,128 $24,544 $30,000 $38,5003 $27,288 * $26,728 * *2 $22,792 * $21,000 * *4 $29,569 * $33,000 * *6 $30,812 $22,886 $28,275 $33,280 $56,800

19 $28,636 $24,000 $27,900 $30,781 $38,5008 $25,504 $24,107 $25,000 $26,728 $29,0556 $30,118 $24,544 $26,000 $39,863 $39,863

31 $28,597 $24,000 $27,726 $33,000 $39,8638 $29,211 $25,000 $26,000 $29,806 $50,0004 $25,829 * $24,784 * *2 $25,864 * $25,864 * *





34567-1011 or more


1-23-45-67-89-10


$1M-$2M$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


N Average25th


percentile90th

percentile




Table 18-2EFT/ACH Clerk Incentives and Bonuses Where Offered

11 $1,035 15 $495 22 $827 45 $28,7490 * 0 * 0 * 1 *0 * 1 * 1 * 1 *2 $1,900 2 $400 2 $2,300 4 $25,7492 $350 2 $355 3 $470 6 $23,2103 $1,017 4 $775 6 $1,025 13 $30,8261 * 5 $423 6 $405 11 $29,8451 * 1 * 2 $823 3 $31,5472 $1,211 0 * 2 $1,211 6 $29,344



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 18-3EFT/ACH Clerk Salary Ranges

8 $26,647 $32,625 $38,6041 * * *1 * * *1 * * *2 $25,328 $31,492 $37,6551 * * *2 $31,112 $38,370 $45,627







��

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�+*� ��%�'��'�� *��,*� ��%��!��%��'��%��'��*��-*� ��'�� *��.*� ��*��/*� ��0��'�'�% ��*1��2*� ��3�� *��4*� �� %�� !��*��5*� 6��7�(��!��'�%��'�%��&��(� � �� &��&�

�'��&��!��&��*��8*� ��%��!�� '��'�%�� '9��9��!��

'�%��*��+:*�"�� )��;"#$*��++*��<��&�'��9��&��'�'�% ��&��*��!��*��+,*��7��7�(��6��=��(��#�>� *��+-*�=��?��'�� '��'��'��*�

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Table 19-1Executive Secretary/Administrative Assistant Salaries

24 $28,636 $24,101 $27,040 $32,836 $35,0002 $24,824 * $24,824 * *4 $24,538 * $23,490 * *2 $26,810 * $26,810 * *4 $30,567 * $28,584 * *5 $29,755 $27,040 $31,900 $32,968 $34,1642 $25,761 * $25,761 * *2 $33,638 * $33,638 * *3 $29,692 * $30,000 * *2 $31,322 * $32,968 * *7 $26,459 $22,703 $24,101 $32,836 $34,1643 $31,623 * $27,040 * *4 $29,191 * $30,000 * *1 * * * * *5 $29,193 $25,418 $26,500 $31,900 $37,2751 * * * * *1 * * * * *5 $25,215 $23,533 $24,101 $26,116 $29,4401 * * * * *2 $28,584 * $28,584 * *5 $28,482 $22,703 $25,100 $32,836 $40,0001 * * * * *4 $29,002 * $26,104 * *6 $30,665 $27,040 $30,000 $35,000 $37,2751 * * * * *8 $29,377 $26,116 $29,440 $32,836 $40,0007 $28,116 $24,075 $27,040 $32,968 $37,2755 $27,019 $25,100 $25,418 $30,000 $31,9003 $31,741 * $34,164 * *6 $24,633 $22,880 $23,817 $26,116 $29,4402 $26,810 * $26,810 * *2 $32,550 * $32,550 * *3 $30,310 * $30,669 * *7 $28,855 $24,075 $27,040 $32,968 $37,2752 $30,504 * $35,000 * *2 $30,000 * $30,000 * *1 * * * * *4 $25,633 * $24,101 * *2 $22,249 * $22,703 * *1 * * * * *6 $28,311 $25,100 $25,418 $31,900 $40,0003 $32,101 * $32,836 * *2 $30,602 * $30,602 * *5 $30,256 $30,000 $30,000 $32,968 $35,000

17 $27,565 $23,533 $25,418 $32,836 $35,0004 $29,590 * $27,040 * *1 * * * * *2 $30,000 * $30,000 * *

Overall$1M-$2M$2M-$5M$5M-$7.5M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M


Middle AtlanticEast North CentralWest North CentralSouth AtlanticEast South CentralWest South CentralMountainPacific


234567-1011 or more


None1-23-45-67-8


$1M-$2M$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 19-2Executive Secretary/Administrative Assistant Incentives and Bonuses Where Offered

2 $1,774 10 $469 12 $712 24 $28,9910 * 2 $424 2 $424 2 $25,2480 * 2 $338 2 $338 4 $24,7060 * 1 * 1 * 2 $26,8350 * 1 * 1 * 4 $30,7921 * 1 * 2 $125 5 $29,8050 * 1 * 1 * 2 $26,0110 * 1 * 1 * 2 $34,0381 * 1 * 2 $1,750 3 $30,858

Overall$1M-$2M$2M-$5M$5M-$7.5M$10M-$15M$15M-$20M$20M-$25M$25M-$30M$30M-$35M


NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 19-3Executive Secretary/Administrative Assistant Salary Ranges

2 $23,323 $28,223 $33,1231 * * *1 * * *

Overall$25M-$30M$30M-$35M






��

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(%� �� #�� "�� "�� %�� #��!��)%�

�*%� +� !�� $�� %��

��)�� !�� %��

,%� �� #�� %�

�-%� + � �� "�� %�

�.%� �� $�� "��)/��! ��

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0%� + � �� "� �� %��"��"�� "�� %�� 1��%�

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�(6%�7� �� "�� %�

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��!/� �� %��

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Table 20-1General Office Clerk Salaries

21 $24,635 $19,620 $23,771 $29,266 $33,5142 $18,500 * $18,500 * *3 $22,587 * $20,760 * *2 $24,747 * $21,320 * *1 * * * * *2 $29,136 * $29,136 * *5 $25,511 $24,000 $25,306 $29,266 $29,4003 $27,167 * $27,500 * *1 * * * * *2 $20,247 * $19,620 * *2 $32,523 * $34,500 * *2 $28,303 * $21,500 * *3 $28,601 * $29,266 * *1 * * * * *3 $20,966 * $19,581 * *5 $25,011 $21,320 $25,306 $27,500 $31,6002 $22,489 * $24,000 * *2 $17,587 * $18,000 * *1 * * * * *4 $21,957 * $21,380 * *5 $26,026 $21,320 $25,306 $31,600 $36,0002 $29,136 * $29,136 * *7 $23,856 $19,620 $21,500 $27,500 $33,5143 $24,115 * $26,000 * *2 $19,995 * $21,320 * *7 $24,699 $19,581 $22,000 $30,000 $36,0005 $29,086 $27,500 $29,400 $31,600 $33,5146 $22,233 $19,620 $21,500 $26,000 $29,2661 * * * * *2 $18,500 * $18,500 * *1 * * * * *2 $18,880 * $18,880 * *5 $23,846 $19,620 $21,320 $23,771 $33,5144 $31,350 * $34,500 * *3 $24,718 * $25,306 * *2 $24,315 * $21,500 * *2 $22,091 * $26,000 * *5 $23,433 $20,760 $21,320 $30,000 $31,6001 * * * * *4 $30,205 * $34,500 * *3 $23,300 * $19,620 * *3 $23,364 * $24,000 * *2 $23,970 * $27,500 * *3 $25,173 * $26,000 * *

17 $24,813 $19,620 $22,000 $30,000 $34,5003 $25,962 * $26,000 * *1 * * * * *





2357-1011 or more


None1-23-45-67-8




500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None12


N Average25th


percentile90th

percentile




Table 20-2General Office Clerk Incentives and Bonuses Where Offered

3 $639 5 $534 8 $576 21 $24,8290 * 1 * 1 * 2 $18,5250 * 0 * 0 * 3 $22,5870 * 1 * 1 * 2 $24,9130 * 1 * 1 * 1 *0 * 2 $450 2 $450 2 $29,5862 $990 0 * 2 $990 5 $25,9060 * 0 * 0 * 3 $27,1671 * 0 * 1 * 1 *0 * 0 * 0 * 2 $20,247



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 20-3General Office Clerk Salary Ranges

4 $21,192 $24,541 $27,8901 * * *1 * * *2 $20,150 $23,976 $27,803

Overall$10M-$15M$15M-$20M$20M-$25M






TITLE: General Office Clerk REPORTS TO: Branch Manager I or II Purpose Responsible for the maintenance of the files and records for the credit union. Duties include but are not limited to general clerical functions such as filing, photocopying, setting up and/or maintaining files and folders, typing folder labels, assembling reports and manuals, etc. Duties and Responsibilities

1. Accurately organize and file, manually or electronically, all member information to insure up-to-date member files. Maintain accurate and up-to-date membership records for all products and services with the credit union.

2. Create new folders with name and account number for all new member accounts.

3. Obtain and provide copies of statements per members’ requests and/or per supervisor’s request.

4. File all signature cards.

5. File all loan folders pulled throughout the day to enhance credit union efficiency.

6. Ensure that the archive records are properly stored and easily accessible.

7. Ensure that all on-hand records are current and organized for ready access.

8. Check and maintain the inventory of regular supplies and forms so that the credit union functions efficiently

and without interruption. Notify supervisor of need to order supplies or forms as necessary.

9. Microfiche documents where still applicable.

10. Photocopy documents as requested.



Table 21-1Loan Officer II/Sr. Salaries

157 $34,749 $30,389 $34,039 $38,272 $43,1008 $30,983 $27,250 $29,588 $33,850 $41,622

11 $33,008 $29,000 $32,000 $36,700 $39,13317 $33,456 $30,000 $32,739 $38,300 $41,79027 $33,317 $30,389 $32,500 $36,500 $40,35025 $35,545 $31,787 $35,385 $38,350 $43,10031 $34,323 $29,500 $34,039 $37,500 $43,00026 $35,050 $32,386 $35,000 $38,000 $42,43212 $40,206 $35,000 $42,825 $44,620 $46,00011 $38,607 $33,000 $37,000 $45,000 $46,61210 $36,973 $28,300 $36,225 $44,571 $45,64334 $32,511 $28,100 $32,000 $36,192 $39,33325 $35,175 $31,000 $34,650 $39,200 $43,00012 $37,286 $32,795 $35,000 $38,928 $46,00013 $32,036 $23,500 $34,600 $37,500 $39,86627 $33,745 $30,118 $33,217 $37,834 $40,00014 $34,255 $30,000 $35,360 $38,272 $39,05811 $37,958 $35,913 $36,600 $39,853 $43,680

3 $34,185 * $32,450 * *11 $41,133 $34,367 $39,133 $45,000 $58,00021 $33,232 $29,120 $32,000 $38,000 $39,33319 $34,816 $27,913 $32,500 $38,272 $52,00017 $33,253 $30,000 $33,280 $37,000 $39,85352 $35,954 $32,011 $35,360 $39,866 $43,90034 $33,083 $30,000 $32,795 $36,225 $42,825

1 * * * * *13 $31,819 $26,200 $31,000 $36,700 $39,20056 $34,651 $30,118 $34,600 $37,834 $43,06855 $35,372 $30,160 $33,675 $39,133 $45,00028 $34,406 $30,389 $35,000 $38,928 $40,000

4 $37,472 * $34,650 * *3 $35,757 * $35,250 * *3 $34,828 * $32,450 * *

19 $31,803 $28,000 $30,000 $36,700 $39,33320 $32,545 $28,538 $32,000 $34,367 $41,79030 $35,336 $30,389 $35,000 $39,058 $40,35040 $35,409 $31,200 $36,000 $38,928 $43,00028 $34,616 $31,452 $35,000 $36,600 $43,68014 $36,478 $32,386 $34,650 $43,000 $45,000

2 $30,718 * $31,000 * *14 $33,050 $29,000 $32,000 $35,250 $41,62220 $36,764 $31,200 $38,300 $41,790 $44,57142 $34,239 $30,000 $33,904 $37,925 $39,86632 $34,591 $30,118 $33,469 $38,000 $43,00024 $36,351 $33,000 $36,225 $42,000 $44,62023 $33,624 $29,500 $33,675 $36,296 $43,000

111 $35,243 $30,389 $35,000 $39,104 $43,68033 $33,630 $30,000 $33,280 $37,500 $43,000

9 $34,310 $33,000 $33,217 $35,110 $44,6204 $33,643 * $32,795 * *





234567-1011 or more


None1-23-45-67-89-10




500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more


N Average25th


percentile90th

percentile




Table 21-2Loan Officer II/Sr. Incentives and Bonuses Where Offered

30 $1,718 62 $838 85 $1,293 157 $35,4900 * 5 $808 5 $808 8 $31,4880 * 5 $445 5 $445 11 $33,2101 * 5 $310 6 $458 17 $33,6184 $1,030 13 $1,009 17 $1,014 27 $33,9047 $1,545 8 $572 14 $1,064 25 $36,1917 $2,024 11 $1,066 16 $1,777 31 $35,3817 $1,859 11 $969 16 $1,442 26 $35,9684 $1,482 4 $500 6 $1,415 12 $40,968



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 21-3Loan Officer II/Sr. Salary Ranges

25 $29,459 $35,863 $42,2671 * * *1 * * *2 $21,394 $26,785 $32,1774 $30,760 $35,189 $39,6188 $28,608 $34,954 $41,3016 $30,613 $38,847 $47,0803 $33,960 $39,848 $45,736




*Insufficient data.NOTE: Limited to credit unions with established minimums, midpoints, and maximums for eachjob position.



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Table 22-1Loan Officer I Salaries

175 $31,415 $27,429 $30,000 $35,776 $39,52013 $27,305 $23,243 $26,000 $30,171 $35,81110 $27,043 $18,685 $23,646 $31,424 $45,71424 $28,828 $24,000 $27,780 $32,019 $37,83830 $31,791 $26,208 $31,258 $37,000 $39,88441 $32,319 $28,340 $30,000 $36,000 $39,16621 $33,243 $28,600 $33,226 $38,000 $42,00018 $31,402 $28,200 $31,000 $33,500 $36,72018 $32,532 $28,000 $32,400 $36,400 $40,50013 $37,223 $35,000 $38,000 $42,000 $43,26018 $31,469 $27,560 $30,000 $36,400 $37,50234 $29,139 $24,000 $28,122 $34,200 $37,83826 $33,188 $30,000 $32,400 $35,000 $41,78724 $32,720 $28,600 $30,000 $38,000 $43,000

9 $29,016 $25,000 $30,000 $30,300 $36,00021 $30,017 $27,000 $28,600 $35,000 $38,19614 $29,415 $28,000 $29,000 $31,000 $35,00016 $32,350 $27,248 $32,400 $37,000 $39,520

2 $23,700 * $23,700 * *7 $33,752 $25,000 $30,089 $45,714 $46,857

16 $28,598 $25,000 $27,429 $34,038 $37,99920 $31,868 $28,122 $31,657 $36,000 $44,00022 $34,971 $29,000 $37,024 $40,248 $43,00023 $32,193 $27,872 $29,078 $35,422 $45,94756 $30,625 $26,139 $30,000 $35,984 $38,00029 $31,168 $28,500 $30,300 $32,400 $36,329

4 $35,072 * $35,000 * *25 $30,009 $27,489 $30,000 $34,200 $38,19663 $31,889 $27,200 $29,502 $36,400 $43,00050 $31,788 $27,300 $31,000 $36,720 $40,50026 $30,458 $28,805 $30,300 $33,500 $37,232

7 $31,378 $29,000 $32,400 $32,400 $35,9846 $28,271 $23,243 $28,000 $35,811 $37,9997 $29,047 $25,000 $30,089 $31,800 $35,000

30 $29,275 $24,000 $27,489 $35,360 $45,00025 $30,237 $24,000 $28,805 $36,720 $38,00029 $32,869 $28,844 $30,000 $37,000 $43,00038 $31,984 $28,200 $30,000 $35,422 $38,00027 $31,360 $27,300 $30,155 $35,984 $38,19613 $32,914 $31,000 $32,400 $33,500 $40,000

8 $26,046 $20,883 $27,429 $30,000 $31,80017 $31,577 $25,000 $30,171 $38,286 $45,71419 $30,750 $25,400 $29,000 $36,000 $38,00049 $32,314 $26,208 $33,000 $37,502 $43,00039 $31,048 $27,248 $30,000 $35,360 $40,50018 $31,090 $28,000 $31,000 $32,400 $36,22925 $32,069 $28,600 $30,155 $35,000 $38,230

135 $31,712 $27,200 $30,000 $36,329 $42,00028 $30,881 $27,300 $28,890 $36,000 $38,000

8 $29,095 $28,000 $30,000 $31,000 $35,0004 $34,392 * $32,400 * *





1234567-1011 or more


None1-23-45-67-89-10




500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None123 or more

By number ofbranchoffices

N Average25th


percentile90th

percentile




Table 22-2Loan Officer I Incentives and Bonuses Where Offered

21 $1,787 58 $748 68 $1,219 175 $31,9140 * 1 * 1 * 13 $27,3280 * 3 $111 3 $111 10 $27,0895 $4,401 11 $482 12 $2,276 24 $29,9662 $1,400 9 $1,166 10 $1,330 30 $32,2346 $1,217 13 $702 17 $965 41 $32,7163 $550 7 $1,221 10 $981 21 $33,7713 $2,213 9 $598 10 $1,390 18 $32,2262 $800 5 $800 5 $1,067 18 $32,778



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 22-3Loan Officer I Salary Ranges

26 $27,787 $33,304 $38,8211 * * *3 $26,078 $29,636 $33,1933 $30,358 $37,159 $43,9597 $26,684 $31,696 $36,7076 $26,289 $32,940 $39,5923 $26,250 $32,354 $38,4583 $33,000 $37,833 $42,667







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Table 23-1Loan Processor Salaries

57 $27,317 $22,880 $26,208 $30,000 $36,0004 $22,867 * $22,890 * *5 $26,918 $24,000 $24,229 $24,960 $39,2006 $27,251 $22,505 $25,000 $32,000 $38,0007 $30,618 $23,920 $28,226 $40,000 $44,4449 $28,707 $23,920 $28,870 $32,032 $38,500

10 $25,312 $20,000 $26,000 $30,000 $30,0005 $28,976 $20,000 $30,640 $34,798 $37,780

11 $27,054 $24,365 $27,223 $28,735 $32,8001 * * * * *7 $30,505 $27,405 $27,984 $32,900 $38,0008 $27,418 $23,920 $28,735 $28,735 $33,2808 $28,570 $24,000 $27,040 $32,000 $39,2008 $28,652 $22,505 $29,000 $36,000 $40,0006 $26,232 $23,000 $27,640 $28,538 $28,8708 $23,479 $20,000 $22,880 $22,880 $28,2266 $27,591 $25,850 $26,000 $26,000 $44,4445 $29,429 $26,000 $28,860 $32,800 $34,0001 * * * * *4 $23,169 * $24,000 * *4 $33,744 * $38,000 * *5 $31,572 $24,000 $26,000 $39,200 $44,4441 * * * * *7 $27,174 $22,505 $24,960 $30,160 $38,500

16 $28,673 $23,920 $28,860 $32,900 $34,79819 $25,854 $22,880 $26,208 $28,735 $30,0006 $24,361 $22,200 $26,000 $26,520 $28,870

21 $26,752 $23,000 $26,000 $28,860 $34,79815 $30,330 $26,000 $29,000 $36,000 $40,00012 $25,969 $22,880 $22,900 $28,735 $34,0003 $28,073 * $26,208 * *2 $23,474 * $24,000 * *3 $22,862 * $22,900 * *5 $29,904 $24,229 $26,000 $38,000 $39,2006 $25,577 $22,505 $24,960 $28,538 $32,0008 $30,381 $23,920 $28,105 $40,000 $44,444

13 $28,995 $23,920 $26,000 $34,000 $37,78011 $25,569 $22,880 $27,040 $29,000 $30,0009 $26,914 $26,000 $27,405 $28,735 $33,2802 $22,890 * $22,890 * *3 $27,162 * $22,200 * *9 $29,380 $24,229 $26,200 $32,000 $44,4445 $25,309 $24,000 $24,960 $28,538 $30,160

16 $28,026 $23,000 $26,000 $32,900 $37,78010 $26,061 $22,880 $27,040 $28,735 $28,86012 $27,687 $25,850 $27,405 $30,000 $36,00038 $28,739 $24,000 $28,538 $32,800 $38,0008 $26,889 $21,500 $27,040 $30,000 $36,0008 $24,662 $22,880 $23,920 $27,640 $28,0003 $24,334 * $26,208 * *





1234567-1011 or more


1-23-45-67-89-10




500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 23-2Loan Processor Incentives and Bonuses Where Offered

10 $1,455 18 $570 23 $1,178 57 $27,7960 * 1 * 1 * 4 $23,0540 * 1 * 1 * 5 $27,0180 * 3 $477 3 $477 6 $27,4892 $1,858 1 * 3 $1,656 7 $31,3282 $1,850 3 $461 5 $1,017 9 $29,2723 $2,700 4 $569 5 $2,075 10 $26,2551 * 1 * 1 * 5 $29,1202 $600 4 $543 4 $886 11 $27,442



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 23-3Loan Processor Salary Ranges

11 $23,822 $28,771 $33,7191 * * *2 $18,720 $23,433 $28,1452 $20,000 $22,500 $25,0002 $31,742 $39,179 $46,6154 $24,180 $29,279 $34,379







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Table 24-1Loan Clerk Salaries

21 $24,779 $22,880 $25,800 $26,750 $29,4592 $25,167 * $26,000 * *3 $24,907 * $23,429 * *4 $25,697 * $25,345 * *4 $25,647 * $26,170 * *2 $22,522 * $22,522 * *5 $24,550 $23,920 $25,800 $26,281 $26,7501 * * * * *1 * * * * *1 * * * * *6 $27,303 $23,400 $26,000 $30,000 $33,5143 $23,557 * * * *2 $23,659 * * * *4 $24,634 * * * *1 * * * * *3 $26,508 * * * *1 * * * * *1 * * * * *5 $27,540 $26,000 $28,700 $29,459 $30,0009 $24,795 $20,248 $26,000 $26,750 $28,2445 $23,036 $22,880 $23,100 $25,800 $26,2811 * * * * *3 $24,057 * $22,667 * *4 $27,582 * $26,000 * *9 $24,564 $23,100 $23,429 $25,800 $29,4594 $24,517 * $26,000 * *2 $25,167 * $26,000 * *6 $24,794 $23,400 $24,689 $26,000 $33,5147 $24,843 $20,248 $26,750 $29,459 $30,0006 $24,511 $23,100 $23,920 $26,281 $28,2441 * * * * *6 $26,591 $23,429 $26,000 $28,700 $33,5141 * * * * *8 $24,426 $23,100 $23,920 $26,750 $29,4595 $22,378 $20,000 $22,880 $25,800 $26,281

15 $24,895 $22,667 $23,920 $26,281 $30,0006 $24,575 $23,100 $26,000 $26,750 $28,244



New EnglandMiddle AtlanticEast North CentralWest North CentralSouth AtlanticEast South CentralWest South CentralPacific


3567-1011 or more


None1-23-45-67-8


$3M-$5M$5M-$7M$10M-$15M$15M-$20M


500-9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By number ofmembers

None1


N Average25th


percentile90th

percentile


Table 24-2Loan Clerk Incentives and Bonuses Where Offered

4 $785 3 $553 7 $684 21 $24,9870 * 0 * 0 * 2 $25,1670 * 1 * 1 * 3 $25,0071 * 1 * 2 $325 4 $25,8602 $1,006 0 * 2 $1,006 4 $26,1500 * 0 * 0 * 2 $22,5221 * 1 * 2 $888 5 $24,9050 * 0 * 0 * 1 *



NAverageincentive N

Averagebonus N

Totalvariable pay N





Table 24-3Loan Clerk Salary Ranges

4 $20,016 $22,072 $24,1272 $21,829 $23,042 $24,2561 * * *1 * * *

Overall$15M-$20M$20M-$25M$25M-$30M






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Table 25-1Collector/Adjuster Salaries

43 $30,690 $26,929 $30,673 $34,000 $40,0002 $29,353 * $29,353 * *3 $26,405 * $24,900 * *5 $28,395 $24,900 $30,389 $30,908 $33,2808 $30,808 $26,952 $29,839 $33,500 $40,9849 $28,639 $25,600 $30,673 $32,500 $34,0388 $35,256 $32,878 $34,000 $40,070 $40,5008 $29,311 $26,520 $27,539 $33,550 $38,0001 * * * * *2 $26,388 * $27,405 * *

11 $28,591 $26,929 $30,243 $32,878 $33,5143 $27,485 * $27,672 * *7 $32,220 $27,000 $30,673 $38,105 $40,9844 $29,111 * $25,600 * *6 $35,159 $32,178 $37,100 $38,000 $40,0705 $29,324 $21,270 $30,908 $33,280 $39,5834 $34,052 * $32,500 * *2 $25,179 * $30,908 * *3 $26,916 * $24,900 * *

21 $31,730 $27,000 $32,178 $34,000 $40,50017 $30,645 $26,929 $30,673 $34,038 $38,105

3 $26,356 * $24,900 * *13 $30,675 $26,903 $33,514 $34,000 $37,10013 $30,459 $24,900 $30,673 $38,105 $40,50012 $31,545 $28,300 $30,000 $38,000 $39,583

2 $31,499 * $32,878 * *1 * * * * *5 $29,947 $24,900 $30,243 $33,514 $40,0006 $28,795 $24,900 $28,300 $33,280 $34,000

16 $29,533 $24,900 $29,500 $32,500 $40,07010 $32,980 $27,672 $33,900 $38,000 $40,500

5 $32,541 $27,405 $32,878 $37,100 $38,1051 * * * * *

12 $28,361 $22,500 $30,243 $33,000 $33,5145 $30,570 $27,000 $28,300 $34,000 $40,070

10 $33,833 $29,500 $32,500 $39,583 $40,50015 $30,404 $27,040 $30,673 $33,900 $38,10531 $30,470 $26,000 $30,389 $34,000 $40,070

8 $29,048 $26,903 $29,500 $34,038 $39,5832 $34,235 * $32,878 * *2 $32,546 * $27,405 * *





567-1011 or more


1-23-45-67-89-10


$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None123 or more


N Average25th


percentile90th

percentile

*Insufficient data.**New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI;West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL;East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV;Pacific: WA, OR, CA, AK, HI***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirect auto financing, first mortgages,home equity line of credit, audio response, business loans, remote (PC) access, and web site.



Table 25-2Collector/Adjuster Incentives and Bonuses Where Offered

8 $2,212 18 $665 25 $1,274 43 $31,4650 * 1 * 1 * 2 $29,4150 * 0 * 0 * 3 $26,4051 * 2 $500 3 $450 5 $28,6651 * 6 $849 7 $1,043 8 $31,7212 $375 3 $1,033 5 $770 9 $29,0672 $4,397 3 $575 5 $2,486 8 $37,0642 $534 3 $400 4 $567 8 $29,594



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 25-3Collector/Adjuster Salary Ranges

7 $27,215 $32,371 $37,5262 $30,923 $35,169 $39,4151 * * *1 * * *3 $23,504 $28,675 $33,847







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Table 26-1Collection Clerk Salaries

24 $26,285 $22,000 $24,764 $31,657 $32,8001 * * * * *3 $26,598 * $29,000 * *3 $27,507 * $30,000 * *5 $28,021 $23,850 $30,000 $31,657 $32,7605 $23,489 $22,000 $22,880 $24,764 $32,8003 $26,469 * $24,000 * *4 $28,508 * $29,093 * *1 * * * * *1 * * * * *2 $28,270 * $27,040 * *2 $30,860 * $30,860 * *4 $24,204 * $24,764 * *8 $26,679 $22,000 $29,000 $31,657 $32,8002 $21,896 * $22,880 * *4 $27,979 * $33,000 * *1 * * * * *1 * * * * *1 * * * * *3 $23,806 * $29,000 * *9 $26,554 $21,840 $23,850 $31,145 $33,4069 $26,731 $22,880 $24,764 $32,760 $33,0003 $25,741 * $29,000 * *9 $26,881 $22,000 $24,000 $31,720 $33,4065 $22,772 $22,848 $22,880 $24,764 $29,9947 $28,269 $22,000 $30,000 $32,800 $33,0001 * * * * *1 * * * * *4 $27,520 * $29,000 * *4 $25,306 * $24,764 * *6 $26,882 $22,000 $30,000 $32,760 $32,8007 $26,306 $22,000 $24,000 $31,145 $33,4061 * * * * *2 $24,061 * $31,657 * *7 $24,319 $20,800 $22,848 $30,000 $31,7207 $29,137 $22,000 $31,145 $33,000 $33,4064 $25,643 * $27,040 * *4 $26,087 * $24,000 * *

16 $27,579 $22,848 $30,000 $31,720 $32,8006 $24,739 $22,000 $24,000 $27,040 $33,0002 $21,446 * $22,000 * *





24567-1011 or more


1-23-45-67-8


Less than $1M$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None12


N Average25th


percentile90th

percentile




Table 26-2Collection Clerk Incentives and Bonuses Where Offered

6 $1,662 8 $458 12 $1,151 24 $26,8710 * 0 * 0 * 1 *1 * 1 * 2 $850 3 $27,1650 * 1 * 1 * 3 $27,5571 * 1 * 2 $1,000 5 $28,4212 $2,500 2 $600 3 $2,067 5 $24,7291 * 1 * 2 $230 3 $26,6221 * 2 $500 2 $1,500 4 $29,258



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 26-3Collection Clerk Salary Ranges

4 $22,523 $27,833 $33,1431 * * *2 $22,704 $27,727 $32,7501 * * *

Overall$20M-$25M$25M-$30M$30M-$35M






TITLE: Collection Clerk REPORTS TO: Collections VP/Manager Purpose Provide clerical assistance to the Collection Department. Answer phones, process correspondence, and maintain accurate files. Contact member to determine the reason for the past-due condition of a loan. Make recommendations on actions that should be taken if loan collateral is in jeopardy, reporting to the supervisor. Duties and Responsibilities

1. Process all correspondence for collections department, ensuring accuracy of work. Create form letters, type

labels, and provide general administrative support. 2. Maintain collection files according to department procedures. 3. Input data into the credit union’s collection system, and generate reports as requested. 4. Respond to telephone calls regarding payment notices and delinquent accounts. 5. Supervise mailing of payment notices, ensuring that credit union errors are detected promptly and corrected. 6. Provide members with a complete explanation of the loan’s status as requested. 7. Follow up on delinquent loans and make calls for interest, partial, or full payment. 8. Maintain a detailed written record of all communications made regarding the delinquency. 9. Receive and write receipts for mail payments directed to the department and route to teller. 10. Prepare information needed or required by collection agency, and post receipts from collection agency. 11. Perform skip tracing duties as required and directed.



Table 27-1MSR - Plastic Card Salaries

21 $30,480 $26,100 $29,120 $33,514 $38,2861 * * * * *3 $31,898 * $31,200 * *8 $30,017 $25,345 $27,020 $33,810 $44,0003 $32,807 * $32,614 * *3 $31,355 * $30,500 * *3 $28,518 * $27,040 * *1 * * * * *3 $37,156 * $37,000 * *4 $28,357 * $27,040 * *2 $32,353 * $38,286 * *2 $28,109 * $29,000 * *3 $32,334 * $32,614 * *4 $26,122 * $25,000 * *2 $28,300 * $28,300 * *2 $24,193 * $26,208 * *1 * * * * *2 $37,669 * $37,000 * *

10 $31,076 $27,000 $30,500 $32,614 $37,4646 $27,672 $25,730 $27,040 $27,040 $33,5141 * * * * *8 $31,397 $26,208 $31,200 $33,514 $44,0009 $29,454 $26,100 $27,040 $30,500 $37,0002 $34,280 * $32,614 * *1 * * * * *1 * * * * *4 $30,032 * $31,200 * *

11 $32,262 $27,040 $32,614 $37,000 $38,5002 $28,300 * $28,300 * *3 $28,518 * $27,040 * *1 * * * * *2 $25,622 * $29,120 * *3 $33,436 * $31,200 * *7 $29,995 $24,960 $27,040 $37,000 $37,4644 $29,387 * $30,500 * *4 $30,871 * $33,514 * *

11 $31,511 $26,208 $32,614 $37,000 $38,2866 $30,608 $27,000 $29,000 $31,200 $44,0002 $24,495 * $25,000 * *2 $30,277 * $30,277 * *





4567-1011 or more


1-23-45-67-89-10


$3M-$5M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


1,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more


None123 or more


N Average25th


percentile90th

percentile


Table 27-2MSR - Plastic Card Incentives and Bonuses Where Offered

2 $925 6 $577 7 $738 21 $30,7100 * 1 * 1 * 1 *0 * 0 * 0 * 3 $31,8982 $925 2 $700 3 $1,083 8 $30,4230 * 0 * 0 * 3 $32,8070 * 2 $650 2 $650 3 $31,7880 * 1 * 1 * 3 $28,685



NAverageincentive N

Averagebonus N

Totalvariable pay N





Table 27-3MSR - Plastic Card Salary Ranges

5 $26,408 $30,484 $34,5602 $23,958 $27,445 $30,9331 * * *2 $24,500 $28,500 $32,500

Overall$15M-$20M$25M-$30M$30M-$35M






TITLE: Member Service Representative – Plastic Cards REPORTS TO: Plastic Card Manager/Supervisor or Member Service VP Purpose Provide account information to members, open new plastic card accounts, and field additional member requests relating to plastic cards. Duties and Responsibilities

1. Answer telephone inquiries and process financial transactions in a courteous and efficient manner.

2. Process credit/debit/ATM card applications according to credit union policy.

3. Assist members in opening new plastic card accounts.

4. Research and resolve member inquiries regarding account statements, disputes, and monetary

adjustments. 5. Process PIN requests. 6. Provide plastic card security reports for the credit union. 7. Assist members with plastic card recovery after theft or loss.

8. Cross-sell other credit union services.



Table 28-1Accountant Salaries

42 $34,222 $30,250 $34,000 $38,000 $42,5001 * * * * *2 $31,560 * $31,560 * *2 $32,260 * $32,260 * *6 $34,274 $32,000 $32,698 $35,360 $45,890

11 $39,141 $34,600 $39,000 $42,517 $43,2008 $34,488 $28,598 $35,500 $37,614 $46,0004 $33,198 * $31,600 * *8 $31,771 $26,790 $33,176 $35,513 $38,5004 $32,044 * $35,330 * *9 $34,312 $30,250 $32,115 $38,000 $38,4005 $33,080 $29,000 $33,280 $34,600 $43,2008 $35,017 $31,148 $35,360 $39,000 $39,0006 $35,899 $26,790 $38,727 $42,500 $46,0006 $32,708 $31,600 $33,176 $35,513 $36,5001 * * * * *3 $35,573 * $38,000 * *1 * * * * *4 $36,464 * $38,000 * *1 * * * * *9 $36,183 $33,280 $34,600 $36,000 $50,000

10 $37,138 $32,115 $35,360 $42,500 $46,00017 $32,503 $26,790 $33,176 $36,500 $38,4004 $32,207 * $29,000 * *

14 $33,912 $31,600 $33,280 $35,360 $42,50016 $35,610 $31,148 $36,000 $39,000 $43,2006 $31,750 $30,250 $31,130 $36,500 $36,7332 $36,732 * $38,000 * *1 * * * * *3 $32,850 * $34,000 * *5 $37,075 $33,280 $33,904 $42,500 $45,8908 $33,333 $29,000 $32,115 $38,400 $38,727

10 $40,176 $36,000 $39,000 $43,200 $46,0008 $32,151 $26,480 $31,600 $38,000 $39,0007 $31,313 $26,790 $33,176 $34,200 $35,5131 * * * * *2 $42,238 * $45,890 * *3 $27,610 * $27,000 * *

10 $34,634 $32,000 $33,280 $35,330 $35,3606 $38,387 $35,000 $36,000 $39,968 $46,0002 $29,834 * $26,790 * *

18 $34,091 $31,148 $34,200 $38,000 $42,50029 $34,856 $30,250 $35,330 $38,727 $42,5177 $36,515 $31,600 $38,000 $39,968 $46,0004 $29,922 * $26,790 * *2 $32,202 * $33,176 * *





14567-1011 or more


1-23-45-67-89-10


$2M-$3M$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 28-2Accountant Incentives and Bonuses Where Offered

5 $672 10 $784 15 $743 42 $34,5020 * 0 * 0 * 1 *0 * 0 * 0 * 2 $31,5600 * 1 * 1 * 2 $32,4100 * 2 $900 2 $900 6 $34,5741 * 3 $1,052 4 $1,164 11 $39,5642 $750 2 $563 4 $656 8 $34,8162 $410 0 * 2 $410 4 $33,4440 * 2 $774 2 $774 8 $32,003



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 28-3Accountant Salary Ranges

4 $33,456 $39,663 $45,8711 * * *2 $34,538 $40,423 $46,3071 * * *

Overall$5M-$7.5M$15M-$20M$20M-$25M






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Table 29-1Accounting Clerk Salaries

63 $29,130 $25,000 $28,538 $31,824 $35,3601 * * * * *3 $32,262 * $34,320 * *6 $24,386 $22,755 $23,140 $27,040 $31,521

10 $29,180 $26,263 $29,019 $30,000 $35,50012 $30,103 $25,084 $28,870 $34,632 $38,30411 $28,714 $23,400 $28,000 $31,200 $35,46412 $28,753 $25,000 $30,243 $31,408 $32,7008 $30,509 $28,000 $31,521 $31,824 $34,0505 $31,853 $31,200 $31,609 $34,320 $35,3605 $31,117 $27,560 $31,432 $33,488 $41,475

15 $28,541 $26,263 $28,000 $30,000 $33,9045 $29,620 $25,168 $31,824 $31,824 $35,0008 $28,287 $24,440 $28,000 $30,243 $35,4649 $29,476 $27,800 $29,055 $30,500 $35,0006 $24,662 $23,000 $25,000 $26,000 $31,5213 $24,687 * $24,430 * *7 $33,459 $31,000 $32,700 $38,304 $43,0003 $30,605 * $29,500 * *4 $28,543 * $31,000 * *9 $29,915 $27,040 $29,500 $31,521 $38,304

24 $30,061 $25,168 $29,640 $33,488 $35,46423 $28,130 $25,000 $28,000 $31,609 $32,7006 $32,044 $27,429 $34,320 $34,667 $36,000

20 $27,497 $25,000 $28,000 $29,870 $32,00023 $29,563 $25,074 $28,100 $31,609 $38,30412 $28,873 $24,752 $29,500 $32,219 $35,0002 $33,249 * $31,824 * *1 * * * * *9 $28,462 $23,400 $27,800 $34,320 $35,3607 $28,892 $26,263 $29,500 $31,000 $33,9048 $29,013 $25,074 $28,000 $30,000 $35,000

14 $29,850 $25,000 $28,100 $35,464 $41,47516 $29,220 $25,168 $29,870 $32,219 $36,1008 $28,901 $25,000 $28,000 $31,824 $31,8241 * * * * *2 $28,590 * $29,500 * *4 $28,025 * $29,640 * *

14 $29,277 $25,000 $29,500 $31,521 $36,00015 $27,223 $25,000 $27,560 $30,500 $34,32010 $32,605 $29,055 $31,824 $33,488 $41,47517 $28,566 $25,074 $28,000 $31,609 $35,00041 $28,599 $25,000 $28,000 $31,609 $34,32011 $31,928 $27,800 $29,640 $35,464 $36,1006 $27,997 $23,000 $23,000 $30,500 $43,0005 $28,978 $28,000 $30,243 $31,824 $31,824





3467-1011 or more


1-23-45-67-89-10


$1M-$2M$3M-$5M$5M-$7M$7M-$10M$10M-$15M$15M-$20M$20M-$30M


500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 29-2Accounting Clerk Incentives and Bonuses Where Offered

9 $888 21 $540 27 $714 63 $29,4420 * 0 * 0 * 1 *0 * 0 * 0 * 3 $32,2621 * 2 $150 2 $220 6 $24,4592 $350 4 $313 6 $325 10 $29,3752 $883 2 $650 3 $1,022 12 $30,3591 * 5 $585 6 $504 11 $28,9892 $803 6 $690 7 $821 12 $29,1941 * 2 $575 3 $1,288 8 $31,024



NAverageincentive N

Averagebonus N

Totalvariable pay N



Table 29-3Accounting Clerk Salary Ranges

15 $23,892 $28,574 $33,2552 $22,038 $25,839 $29,6402 $30,062 $34,704 $39,3466 $23,419 $28,059 $32,7002 $22,378 $27,684 $32,9903 $23,587 $28,373 $33,160




NOTE: Limited to credit unions with established minimums, midpoints, and maximums for eachjob position.



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Table 30-1Small Credit Union Generalist Salaries

60 $29,209 $23,771 $27,630 $34,000 $38,9003 $21,320 * $23,639 * *

18 $29,387 $24,440 $27,040 $34,625 $43,00021 $27,579 $22,609 $25,208 $30,000 $36,00012 $27,744 $25,000 $26,779 $30,389 $32,2152 $37,600 * $38,900 * *4 $36,614 * $35,950 * *3 $24,622 * $22,556 * *7 $29,942 $25,000 $25,946 $32,941 $44,506

16 $30,902 $26,520 $30,000 $38,900 $38,9008 $27,090 $25,208 $25,400 $27,560 $30,2136 $29,745 $20,667 $24,648 $37,600 $49,7143 $23,011 * $22,800 * *6 $29,491 $25,039 $30,389 $31,000 $44,3014 $29,693 * $30,000 * *7 $31,153 $22,609 $34,300 $36,000 $38,7503 $36,650 * $43,000 * *

29 $28,471 $24,000 $27,560 $31,000 $36,00026 $29,234 $22,609 $26,779 $34,000 $38,9002 $28,793 * $34,300 * *8 $33,256 $30,000 $30,389 $38,750 $48,670

20 $28,168 $22,880 $25,208 $34,300 $38,90021 $28,126 $23,771 $26,520 $31,250 $35,0009 $30,656 $27,630 $30,000 $36,000 $36,0002 $34,146 * $33,700 * *2 $36,217 * $48,670 * *

12 $26,575 $23,889 $24,648 $28,000 $35,00015 $27,498 $24,590 $26,779 $31,000 $36,00020 $27,816 $22,667 $25,208 $30,000 $36,0008 $32,641 $30,000 $31,250 $38,900 $38,9003 $37,077 * $37,600 * *3 $25,014 * $23,771 * *

11 $29,966 $24,844 $29,380 $33,263 $38,75026 $27,490 $22,556 $26,779 $31,250 $34,65015 $31,032 $23,219 $30,000 $37,600 $38,9005 $32,644 $28,269 $30,000 $34,300 $44,301

58 $29,205 $23,771 $27,630 $33,700 $38,9002 $29,353 * $34,300 * *

Overall$1M-$2M$2M-$5M$5M-$7.5M$7.5M-$10M$10M-$15M$15M-$20M




1234


None1-23-45-67-8


Less than $1M$1M-$2M$2M-$3M$3M-$5M$5M-$7M$7M-$10M


1-499500-9991,000-1,4991,500-1,9992,000-2,999


None1


N Average25th


percentile90th

percentile


Table 30-2Small Credit Union Generalist Incentives and Bonuses Where Offered

0 * 21 $1,005 21 $1,005 60 $29,5710 * 0 * 0 * 3 $21,3200 * 4 $413 4 $413 18 $29,4790 * 9 $755 9 $755 21 $27,9110 * 5 $609 5 $609 12 $27,9590 * 0 * 0 * 2 $37,6000 * 3 $2,420 3 $2,420 4 $38,631



NAverageincentive N

Averagebonus N

Totalvariable pay N





Table 30-3Small Credit Union Generalist Salary Ranges

4 $17,555 $23,185 $28,8161 * * *1 * * *2 $20,436 $28,272 $36,108

Overall$1M-$2M$5M-$7.5M$7.5M-$10M






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Table 31-1Part-Time President/CEO/Manager Salaries

133 $20.90 $15.00 $19.16 $23.25 $35.0059 $18.48 $13.75 $16.80 $20.00 $25.0054 $21.85 $16.00 $20.00 $24.70 $36.5013 $25.18 $19.16 $24.00 $30.00 $37.00

3 $21.03 * $16.40 * *3 $28.41 * $30.00 * *1 * * * * *8 $31.85 $20.00 $33.00 $37.00 $60.00

29 $19.09 $15.00 $16.00 $21.22 $35.0036 $21.21 $16.00 $19.14 $27.14 $36.5018 $19.82 $17.31 $20.00 $22.00 $25.9913 $19.72 $16.00 $19.66 $22.00 $27.3211 $23.66 $18.00 $19.52 $25.00 $37.00

7 $16.19 $12.00 $16.62 $20.00 $25.006 $14.84 $10.00 $13.00 $15.76 $29.445 $26.08 $15.00 $24.00 $26.00 $51.25

99 $20.48 $15.00 $18.50 $21.47 $35.0025 $21.66 $16.80 $19.47 $26.00 $33.00

8 $23.35 $19.23 $24.00 $30.00 $36.001 * * * * *

80 $20.17 $15.00 $18.50 $21.22 $29.4144 $21.53 $15.28 $20.00 $25.00 $35.00

7 $21.35 $16.62 $22.00 $30.00 $35.002 $32.92 * $36.00 * *

46 $19.07 $13.70 $18.00 $20.00 $25.9952 $19.25 $14.30 $17.50 $22.00 $30.0018 $23.67 $17.00 $21.22 $25.00 $37.0013 $27.36 $19.16 $29.44 $33.00 $37.00

2 $25.69 * $22.00 * *2 $27.62 * $27.62 * *

51 $20.64 $15.00 $19.27 $22.00 $33.0063 $20.23 $15.00 $18.75 $22.00 $35.0012 $22.69 $15.76 $22.00 $30.00 $31.08

6 $26.19 $18.00 $22.00 $30.00 $40.001 * * * * *

132 $20.89 $15.00 $19.14 $23.25 $35.001 * * * * *





None123


None1-23-45-6


Less than $1M$1M-$2M$2M-$3M$3M-$5M$5M-$7M$10M-$15M


1-499500-9991,000-1,4991,500-1,9992,000-2,999


None1


N Average25th


percentile90th

percentile




Table 31-2Part-Time President/CEO/Manager Incentives and Bonuses Where Offered

4 $1,346 27 $801 28 $9631 * 8 $506 8 $7562 $1,500 13 $750 14 $9111 * 4 $1,150 4 $1,2750 * 0 * 0 *0 * 1 * 1 *0 * 1 * 1 *



NAverageincentive N

Averagebonus N

Total variablepay


Table 31-3Part-Time President/CEO/Manager Salary Ranges

3 $19.33 $24.00 $28.661 * * *1 * * *1 * * *

Overall$1M-$2M$2M-$5M$7.5M-$10M



*Insufficient data.NOTE: Limited to credit unions with established minimums, midpoints, and maximums for each job position.



Table 32-1Part-Time Executive VP or Assistant Manager Salaries

73 $17.44 $12.00 $16.00 $21.00 $29.0019 $12.90 $9.65 $10.80 $16.00 $22.0026 $16.37 $12.50 $14.25 $18.00 $21.47

8 $20.99 $17.43 $20.14 $25.00 $29.008 $21.13 $17.50 $18.13 $23.01 $35.007 $22.71 $15.00 $25.00 $29.00 $32.002 $29.50 * $29.50 * *2 $11.25 * $11.25 * *1 * * * * *1 * * * * *

14 $20.16 $13.77 $18.00 $21.00 $38.0023 $18.30 $12.10 $15.00 $24.17 $29.0011 $15.78 $10.00 $12.18 $24.00 $32.00

6 $17.01 $12.50 $15.00 $20.00 $28.008 $16.56 $13.75 $18.00 $19.00 $25.003 $14.47 * $14.00 * *4 $15.94 * $17.50 * *3 $13.28 * $11.53 * *

30 $16.91 $11.53 $14.70 $20.00 $29.0024 $15.10 $12.00 $14.00 $17.00 $19.45

9 $23.24 $18.00 $21.85 $25.00 $32.002 $19.28 * $21.00 * *3 $16.44 * $12.50 * *2 $18.04 * $17.85 * *3 $20.59 * $15.00 * *

31 $15.01 $12.00 $14.00 $18.00 $21.4723 $17.33 $10.00 $15.00 $24.17 $29.00

9 $21.34 $15.00 $17.50 $21.85 $28.007 $23.49 $17.50 $21.47 $32.00 $38.003 $14.71 * $12.50 * *

16 $13.34 $10.00 $12.00 $12.61 $22.0026 $16.12 $11.53 $14.50 $18.50 $24.00

2 $20.77 * $25.00 * *15 $20.09 $16.36 $18.00 $21.85 $29.00

5 $20.02 $17.85 $18.25 $21.00 $25.005 $15.20 $12.00 $12.10 $15.00 $28.003 $32.82 * $32.00 * *1 * * * * *

16 $13.32 $9.25 $10.40 $17.00 $22.0028 $15.92 $12.00 $14.00 $18.50 $20.0012 $22.46 $16.36 $24.17 $28.00 $32.00

8 $19.02 $15.00 $17.50 $25.00 $29.005 $25.00 $18.25 $21.85 $29.00 $38.002 $15.03 * $12.50 * *2 $13.39 * $12.00 * *

72 $17.48 $12.00 $16.00 $21.00 $29.001 * * * * *





None123567-10


None1-23-45-67-8




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,999

By number ofmembers

None1


N Average25th


percentile90th

percentile




Table 32-2Part-Time Executive VP or Assistant Manager Incentives and Bonuses Where Offered

4 $2,618 23 $560 25 $9411 * 5 $342 5 $7421 * 9 $437 9 $1,0880 * 4 $1,265 4 $1,2651 * 1 * 2 $8580 * 2 $650 2 $6500 * 1 * 1 *1 * 0 * 1 *0 * 1 * 1 *



NAverageincentive N

Averagebonus N

Total variablepay


Table 32-3Part-Time Executive VP or Assistant Manager Salary Ranges

2 $14.50 $17.65 $20.811 * * *1 * * *

Overall$1M-$2M$7.5M-$10M






Table 33-1Part-Time Executive Secretary/Administrative Assistant Salaries

22 $15.23 $10.00 $12.50 $16.00 $24.006 $10.21 $7.75 $10.00 $11.50 $16.009 $19.98 $12.50 $15.00 $24.00 $49.001 * * * * *1 * * * * *3 $12.32 * $11.00 * *1 * * * * *1 * * * * *2 $16.30 * $14.96 * *1 * * * * *7 $15.88 $10.00 $10.95 $12.50 $49.002 $16.04 * $11.00 * *2 $11.25 * $11.25 * *1 * * * * *4 $12.88 * $11.15 * *1 * * * * *2 $15.50 * $15.00 * *8 $11.61 $10.00 $10.00 $12.50 $21.808 $18.49 $11.00 $15.00 $16.00 $49.002 $21.07 * $18.00 * *1 * * * * *2 $11.06 * $11.15 * *1 * * * * *7 $12.38 $7.75 $10.00 $16.00 $21.809 $19.17 $11.00 $15.00 $24.00 $49.003 $13.10 * $12.50 * *3 $12.56 * $11.15 * *3 $8.67 * $10.00 * *8 $16.46 $10.00 $12.50 $15.00 $49.005 $18.44 $15.00 $18.00 $21.80 $25.001 * * * * *1 * * * * *1 * * * * *2 $14.98 * $14.96 * *1 * * * * *5 $12.23 $10.00 $10.00 $11.50 $21.80

10 $16.99 $10.00 $15.00 $16.00 $24.001 * * * * *2 $14.69 * $18.00 * *2 $11.06 * $11.15 * *1 * * * * *1 * * * * *

22 $15.23 $10.00 $12.50 $16.00 $24.00

Overall$1M-$2M$2M-$5M$5M-$7.5M$10M-$15M$15M-$20M$20M-$25M$30M-$35M




None1267-1011 or more

By number of full-time employees

None1-23-45-6

By number of services offered***


By amount of loans outstanding

1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9995,000 or more


NoneBy number of branch offices

N Average25th


percentile90th

percentile


Table 33-2Part-Time Executive Secretary/Administrative Assistant Incentives and Bonuses Where Offered

1 * 5 $238 5 $3360 * 2 $100 2 $1001 * 2 $325 2 $5750 * 1 * 1 *

Overall$1M-$2M$2M-$5M$15M-$20M


NAverageincentive N

Averagebonus N

Totalvariable pay




Table 34-1Part-Time Teller Salaries

347 $10.58 $9.00 $10.00 $11.50 $13.9723 $10.75 $9.00 $10.50 $12.00 $13.3981 $11.32 $9.00 $10.85 $12.17 $15.4532 $12.23 $9.08 $12.00 $14.50 $17.0039 $10.61 $8.66 $10.00 $11.60 $14.0056 $10.04 $8.94 $9.50 $10.30 $13.5041 $11.72 $9.25 $10.33 $12.50 $14.6334 $9.77 $8.80 $9.00 $11.00 $11.6526 $10.32 $9.25 $10.00 $11.00 $12.0015 $9.37 $8.50 $10.00 $10.25 $10.5019 $12.16 $9.50 $11.50 $13.80 $15.0050 $10.91 $9.12 $10.28 $12.00 $14.90

106 $10.61 $9.00 $9.50 $11.10 $14.0039 $10.19 $9.00 $10.00 $10.75 $12.0038 $10.60 $9.25 $10.00 $11.65 $13.0028 $11.55 $9.00 $10.30 $13.97 $15.8526 $9.03 $7.67 $8.50 $10.00 $10.5030 $10.43 $9.00 $10.00 $11.00 $12.9811 $11.07 $9.00 $9.75 $13.50 $13.5039 $13.24 $10.00 $12.00 $15.35 $19.1643 $11.43 $9.00 $10.50 $12.17 $15.0046 $11.11 $9.08 $11.00 $13.00 $14.0237 $10.96 $9.00 $10.00 $13.39 $13.9735 $9.84 $9.00 $9.50 $10.27 $11.6027 $10.55 $9.50 $10.00 $11.00 $13.5020 $9.94 $8.81 $9.15 $11.56 $11.6561 $9.99 $9.00 $9.32 $10.65 $12.3839 $10.09 $8.50 $9.50 $10.13 $11.5050 $12.21 $10.20 $12.00 $13.72 $15.8582 $11.38 $9.00 $10.00 $12.48 $15.9694 $10.24 $9.00 $10.00 $11.10 $13.8081 $10.31 $9.00 $9.50 $10.50 $12.2532 $9.95 $8.50 $9.50 $10.57 $12.00

8 $9.79 $8.81 $9.25 $11.00 $12.9822 $10.79 $9.50 $10.50 $12.00 $12.6655 $11.51 $9.55 $11.00 $12.25 $15.4526 $12.39 $9.00 $10.85 $14.00 $19.7565 $10.94 $9.00 $10.00 $13.50 $15.0047 $10.41 $9.00 $10.00 $12.00 $13.3943 $10.53 $9.00 $10.00 $10.65 $13.8043 $10.68 $9.00 $9.50 $10.75 $12.0030 $9.69 $8.50 $9.25 $11.56 $12.0016 $9.83 $9.50 $10.00 $10.00 $10.5015 $13.11 $10.00 $12.00 $13.50 $25.0068 $11.66 $9.50 $11.00 $13.97 $15.8547 $11.41 $9.08 $10.50 $13.50 $14.9044 $10.73 $9.00 $10.00 $11.60 $15.0069 $10.20 $9.00 $9.75 $11.00 $13.0045 $10.35 $9.00 $10.00 $11.45 $13.8031 $9.48 $8.81 $9.00 $10.00 $11.0028 $10.48 $8.80 $9.25 $10.50 $11.65

278 $10.97 $9.00 $10.00 $12.00 $14.0250 $9.73 $8.50 $9.00 $10.00 $12.5013 $9.73 $8.81 $9.50 $10.00 $12.00

6 $10.55 $10.00 $10.00 $11.65 $11.65




By creditunionregion*



None1-23-45-67-89-10

By numberof servicesoffered**



1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile

*New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI;West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL;East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV;Pacific: WA, OR, CA, AK, HI**Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirectauto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.



Table 34-2Part-Time Teller Incentives and Bonuses Where Offered

26 $540 102 $328 119 $4130 * 2 $100 2 $1003 $433 17 $295 18 $3310 * 11 $392 11 $3922 $200 10 $206 12 $2055 $134 20 $224 22 $2423 $450 14 $236 16 $2768 $1,028 13 $567 19 $7734 $521 9 $291 12 $4481 * 6 $296 7 $280



N Average incentive N Average bonus NTotal variable

pay


Table 34-3Part-Time Teller Ranges

27 $8.43 $10.35 $12.271 * * *1 * * *1 * * *4 $9.36 $11.66 $13.972 $8.50 $10.75 $13.005 $8.84 $10.32 $11.805 $8.02 $9.84 $11.674 $8.10 $9.93 $11.764 $8.31 $10.17 $12.03







Table 35-1Part-Time Member Service Representative Salaries

157 $11.38 $9.50 $10.76 $12.87 $14.776 $9.33 $8.75 $9.00 $10.00 $11.81

32 $11.41 $9.78 $10.75 $13.00 $13.7422 $10.96 $9.00 $10.00 $11.00 $17.0021 $12.44 $10.00 $11.73 $15.00 $17.0027 $10.91 $8.62 $10.50 $12.68 $13.5020 $11.11 $9.13 $10.00 $12.50 $14.5014 $11.08 $9.69 $10.88 $12.00 $13.96

8 $11.70 $11.50 $11.50 $13.60 $14.287 $12.66 $11.00 $12.93 $14.77 $14.77

11 $12.55 $9.50 $12.00 $13.50 $19.0825 $11.76 $9.85 $10.72 $12.00 $15.1843 $11.18 $9.25 $11.00 $12.50 $14.7729 $10.75 $8.75 $10.01 $13.26 $14.5015 $11.95 $9.60 $11.41 $13.75 $17.00

5 $10.77 $10.00 $10.63 $11.20 $13.5010 $12.71 $9.52 $12.50 $14.50 $15.4710 $8.69 $8.25 $8.50 $9.50 $10.00

9 $12.13 $10.00 $12.00 $14.28 $14.709 $11.66 $10.00 $10.63 $13.00 $13.00

20 $12.38 $9.00 $12.00 $14.50 $17.0032 $12.69 $10.50 $12.00 $13.46 $15.4725 $10.65 $9.26 $10.00 $11.20 $12.9312 $11.03 $8.85 $10.01 $13.36 $15.0012 $11.61 $9.50 $10.50 $14.77 $17.00

9 $10.71 $8.62 $11.50 $12.35 $12.5026 $10.64 $8.50 $10.50 $12.00 $13.7512 $11.27 $9.52 $10.76 $11.00 $14.1312 $12.02 $10.63 $11.81 $13.00 $15.0037 $11.63 $9.00 $10.01 $12.00 $17.4554 $11.68 $9.50 $12.00 $13.26 $15.0041 $10.91 $9.52 $10.00 $12.50 $14.7710 $10.43 $7.69 $10.50 $11.00 $12.85

3 $11.97 * $11.50 * *3 $11.21 * $13.00 * *

21 $10.63 $8.93 $9.50 $12.00 $14.5018 $11.87 $10.39 $10.75 $13.00 $15.0034 $11.51 $10.00 $10.50 $12.05 $15.0017 $12.84 $10.50 $12.85 $13.46 $15.0023 $10.11 $8.50 $9.50 $10.50 $14.5019 $12.00 $9.60 $12.00 $13.75 $14.7720 $11.49 $9.52 $11.50 $12.93 $14.28

2 $11.00 * $11.00 * *3 $10.59 * $11.00 * *

20 $11.57 $9.78 $10.63 $13.00 $14.5038 $10.90 $9.00 $10.37 $12.05 $13.7425 $11.49 $8.85 $11.00 $13.26 $17.0030 $12.54 $9.85 $12.00 $14.50 $15.1820 $11.66 $9.13 $12.00 $13.75 $14.77

7 $9.32 $7.50 $9.70 $10.00 $12.0014 $10.53 $9.52 $10.76 $11.50 $13.60

135 $11.59 $9.25 $10.76 $13.26 $15.0016 $10.64 $9.50 $10.50 $11.50 $12.00

5 $10.72 $9.52 $9.52 $13.60 $15.001 * * * * *







None1-23-45-67-89-10




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile

*Insufficient data.**New England: NH,VT, ME, MA, RI, CT; Middle Atlantic: NY, NJ, PA; East North Central: OH, IN, IL, MI, WI;West North Central: MN, IA, MO, ND, SD, NE, KS; South Atlantic: DE, MD, DC, VA, WV, NC, SC, GA, FL;East South Central: KY, TN, AL, MS; West South Central: AR, LA, OK, TX; Mountain: MT, ID, WY, CO, NM, AZ, UT, NV;Pacific: WA, OR, CA, AK, HI***Only the following services are included: Share drafts/checking, ATM cards, debit cards, auto leasing, credit cards, indirectauto financing, first mortgages, home equity line of credit, audio response, business loans, remote (PC) access, and web site.



Table 35-2Part-Time Member Service Representative Incentives and Bonuses Where Offered

19 $349 52 $263 65 $3301 * 11 $237 12 $2534 $274 8 $360 10 $3821 * 5 $261 6 $3035 $255 11 $244 13 $3545 $424 5 $319 10 $3920 * 5 $150 5 $1501 * 3 $200 4 $3202 $262 4 $350 5 $401



NAverageincentive N

Averagebonus N

Totalvariable pay

*Insufficient data.NOTE: Incentives are limited to credit unions reporting incentive payments, bonuses are limited to credit unionsreporting bonus payments,and total variable pay is limited to credit unions reporting incentive and/or bonus payments.

Table 35-3Part-Time Member Service Representative Ranges

12 $9.23 $11.12 $13.011 * * *1 * * *1 * * *2 $9.02 $11.11 $13.211 * * *2 $10.00 $12.13 $14.251 * * *2 $8.75 $10.38 $12.001 * * *







Table 36-1Part-Time Accountant Salaries

26 $17.60 $12.00 $15.05 $20.24 $25.001 * * * * *9 * * * * *2 $11.00 * $11.00 * *2 $16.15 * $16.15 * *5 $17.29 $14.00 $16.00 $20.24 $23.001 * * * * *4 $20.25 * $15.00 * *1 * * * * *1 * * * * *2 $15.67 * $16.00 * *2 $15.11 * $14.33 * *9 $12.46 $8.50 $12.00 $13.26 $23.003 $34.02 * $38.00 * *4 $15.97 * $16.00 * *1 * * * * *2 $14.84 * $10.00 * *1 * * * * *2 $20.51 * $21.00 * *4 $15.12 * $15.05 * *4 $15.20 * $16.00 * *1 * * * * *2 $21.42 * $20.00 * *5 $13.84 $13.20 $14.00 $14.33 $16.004 $24.48 * $25.00 * *1 * * * * *3 $15.67 * $20.24 * *2 $24.86 * $38.00 * *2 $19.33 * $19.33 * *6 $16.53 $12.00 $18.00 $20.00 $25.009 $14.11 $12.00 $14.33 $16.00 $20.243 $19.17 * $21.00 * *4 $10.58 * $10.00 * *2 $41.28 * $38.00 * *1 * * * * *6 $15.84 $13.26 $15.05 $18.00 $20.002 $17.30 * $17.30 * *4 $17.03 * $16.00 * *4 $11.83 * $13.20 * *5 $15.32 $14.00 $14.33 $20.24 $23.003 $25.27 * $21.00 * *1 * * * * *3 $12.28 * $13.26 * *3 $15.53 * $12.00 * *3 $15.75 * $16.00 * *5 $25.05 $18.00 $20.00 $25.00 $45.007 $13.36 $10.00 $12.00 $16.00 $23.002 $12.74 * $6.00 * *2 $29.83 * $38.00 * *1 * * * * *

22 $15.24 $11.00 $15.05 $20.00 $23.002 $32.61 * $45.00 * *1 * * * * *1 * * * * *







None1-23-45-67-89-10




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 36-2Part-Time Accountant Incentives and Bonuses Where Offered

1 * 5 $681 6 $6170 * 1 * 1 *1 * 1 * 2 $5500 * 1 * 1 *0 * 1 * 1 *0 * 1 * 1 *



NAverageincentive N

Averagebonus N

Totalvariable pay




Table 37-1Part-Time Loan Officer Salaries

54 $14.84 $10.35 $13.50 $16.00 $22.256 $10.91 $9.28 $10.00 $12.63 $16.00

15 $14.38 $9.50 $11.19 $14.50 $20.5011 $13.33 $10.00 $13.50 $15.00 $17.50

6 $17.89 $14.50 $16.88 $18.75 $27.825 $18.14 $14.00 $15.50 $26.75 $26.755 $15.04 $10.25 $13.71 $19.80 $22.532 $17.68 * $17.68 * *4 $16.19 * $15.88 * *3 $27.20 * $22.25 * *

10 $15.03 $14.50 $15.00 $16.00 $17.5019 $15.25 $11.75 $14.00 $16.00 $26.75

6 $12.91 $8.78 $12.41 $16.00 $20.004 $9.88 * $10.00 * *6 $12.08 $10.00 $10.25 $10.50 $27.825 $15.76 $13.00 $13.00 $18.52 $22.531 * * * * *

16 $14.27 $10.00 $12.25 $15.00 $18.758 $11.27 $8.78 $10.50 $15.00 $15.008 $18.92 $13.50 $16.00 $26.75 $27.824 $14.04 * $15.00 * *3 $16.04 * $13.50 * *2 $18.07 * $20.00 * *2 $14.20 * $10.00 * *

10 $14.34 $12.41 $13.10 $15.75 $22.251 * * * * *

12 $14.64 $10.00 $10.63 $15.00 $20.5018 $15.11 $10.25 $13.50 $18.75 $26.7512 $13.26 $10.50 $13.10 $16.00 $17.50

6 $16.20 $13.00 $15.00 $19.80 $22.535 $16.36 $14.50 $15.25 $15.75 $22.251 * * * * *5 $11.25 $10.00 $10.00 $13.00 $16.00

10 $11.66 $9.00 $10.50 $14.00 $14.005 $18.68 $8.40 $10.00 $15.50 $54.00

13 $14.60 $11.75 $13.50 $15.00 $22.505 $14.69 $14.50 $15.25 $15.75 $17.507 $14.41 $10.35 $14.00 $15.00 $22.535 $20.42 $16.00 $20.00 $26.75 $26.753 $17.09 * $16.00 * *1 * * * * *4 $11.13 * $8.78 * *

16 $13.67 $10.00 $10.50 $14.00 $20.5010 $15.73 $15.00 $15.00 $17.50 $18.75

7 $13.19 $10.35 $13.50 $13.50 $22.509 $18.75 $15.00 $19.80 $22.53 $26.755 $14.07 $10.25 $13.10 $14.00 $22.252 $14.38 * $14.38 * *1 * * * * *

48 $15.04 $10.50 $14.00 $16.00 $22.503 $16.48 * $16.00 * *2 $11.39 * $10.25 * *1 * * * * *



New EnglandMiddle AtlanticEast North CentralWest North CentralSouth AtlanticEast South CentralMountainPacific




None1-23-45-67-89-10




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None123 or more


N Average25th


percentile90th

percentile




Table 37-2Part-Time Loan Officer Incentives and Bonuses Where Offered

4 $337 14 $459 17 $4490 * 1 * 1 *1 * 6 $482 6 $5542 $233 1 * 3 $3210 * 1 * 1 *0 * 2 $375 2 $3751 * 0 * 1 *0 * 1 * 1 *0 * 2 $500 2 $500



NAverageincentive N

Averagebonus N

Total variablepay


Table 37-3Part-Time Loan Officer Ranges

2 $13.76 $17.20 $20.641 * * *1 * * *

Overall$2M-$5M$7.5M-$10M






Table 38-1Part-Time Loan Processor/Clerk Salaries

38 $12.75 $10.14 $11.50 $15.00 $17.005 $11.76 $9.00 $12.00 $13.00 $16.006 $14.41 $9.75 $15.00 $15.76 $25.007 $14.18 $11.35 $12.92 $17.00 $19.755 $11.23 $8.00 $11.50 $12.50 $15.006 $13.71 $10.50 $13.00 $16.00 $20.001 * * * * *5 $12.23 $10.50 $11.50 $14.00 $15.002 $9.83 * $9.83 * *1 * * * * *3 $14.82 * $11.50 * *6 $12.70 $10.14 $10.50 $15.00 $16.98

14 $12.57 $9.75 $11.35 $16.00 $17.005 $10.59 $10.00 $10.50 $10.50 $13.004 $13.81 * $12.00 * *1 * * * * *3 $13.84 * $13.00 * *2 $12.91 * $14.00 * *8 $14.44 $12.00 $14.50 $15.76 $25.006 $12.63 $9.60 $15.00 $16.00 $16.985 $13.32 $11.35 $11.35 $12.50 $22.504 $13.08 * $11.50 * *3 $10.68 * $10.50 * *2 $15.56 * $17.00 * *1 * * * * *5 $11.06 $10.00 $10.50 $10.50 $14.004 $10.78 * $11.50 * *9 $14.51 $9.60 $15.76 $16.00 $16.98

10 $13.32 $11.35 $13.00 $15.00 $17.005 $12.48 $11.50 $12.50 $13.00 $14.00

10 $11.80 $10.00 $10.50 $11.50 $15.003 $10.06 * $10.00 * *1 * * * * *5 $11.76 $9.00 $12.00 $13.00 $16.005 $12.94 $9.75 $15.00 $16.00 $16.005 $15.45 $10.00 $15.76 $16.98 $25.007 $14.05 $11.35 $12.50 $17.00 $17.003 $10.53 * $9.56 * *4 $12.75 * $10.50 * *5 $11.70 $10.00 $10.14 $14.00 $15.003 $10.83 * $10.50 * *1 * * * * *3 $12.27 * $12.00 * *8 $12.94 $9.75 $10.00 $16.98 $25.007 $11.54 $9.75 $11.35 $14.50 $15.767 $15.51 $12.50 $16.00 $17.00 $17.002 $11.75 * $11.75 * *4 $14.74 * $14.50 * *2 $10.28 * $10.50 * *5 $10.73 $10.14 $11.50 $11.50 $11.50

30 $13.03 $10.00 $12.00 $15.00 $16.987 $12.09 $10.14 $10.50 $14.00 $17.001 * * * * *



New EnglandMiddle AtlanticEast North CentralWest North CentralSouth AtlanticEast South CentralMountainPacific




None1-23-45-67-89-10




1-499500-9991,000-1,4991,500-1,9992,000-2,9993,000-3,9994,000-4,9995,000 or more

By numberof members

None12


N Average25th


percentile90th

percentile




Table 38-2Part-Time Loan Processor/Clerk Incentives and Bonuses Where Offered

2 $414 6 $303 8 $3430 * 1 * 1 *1 * 2 $275 3 $2900 * 2 $417 2 $4170 * 1 * 1 *1 * 0 * 1 *

Overall$2M-$5M$5M-$7.5M$7.5M-$10M$10M-$15M$15M-$20M


NAverageincentive N

Averagebonus N

Totalvariable pay




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CDPOnline Full color ad_fff.indd 2 5/8/09 11:06:40 AM

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