©2008 IMI Cornelius Confidential v.0207 As we become more of a global company it has become apparent that we need to standardize the ways that we communicate

©2008 IMI Cornelius Confidential v.0207

• As we become more of a global company it has become apparent that we need to standardize the ways that we communicate in order to gain maximum efficiency.

• The 4D process was created via a collaboration of the global quality leaders and is intended to simplify communications between regions and standardize the minimum information required to properly address quality concerns.

Issue Communication Standards



•4D process defined to ensure that a minimum amount of data is available to start the corrective action process.

• Basic info like:• Who?• What?• When?• Where?• How Many?

•Collection sites defined within the process for daily reporting to the manufacturing facilities. •Your regional quality teams can provide you with a blank form.

Global Cornelius 4D Report

v3.1.7

Unit Type Issued/Reported To:

Supply Plant: Cornelius Part Number.

Date: Quantity Defective

Reported by Batch ID:

Delivery Date: Please respond by:

Serial Number

Complaint Type

Customer

Inter-Company

Quality Complaint Form

2) For equipment built in the UK send to: [email protected] and CC: [email protected], [email protected]

Number of Complaints:

click here for picture sheet

Problem Description Please supply pictures of the issue on the next sheet

4) For equipment built in Germany send to: [email protected] and CC: [email protected]

5) For equipment built in the Ukraine send to: [email protected]

1) For equipment built in the USA or Mexico send to: [email protected] and CC: [email protected], [email protected]

3) For equipment built in China send to: [email protected] and CC: [email protected], [email protected]



v3.1.7






Serial Number

Complaint Type

Customer

Inter-Company

Quality Complaint Form

Number of Complaints:


The How Many:1) How many defective2) Are there multiple

complaints


The Who:1) Who reported the issue to whom.2) Which Cornelius site made the unit

The What:

The When:1) When the issue was reported2) When the unit was delivered3) When the customer expects a

response



v3.1.7






Serial Number

Complaint Type

Customer

Inter-Company

2) For equipment built in the UK send to: [email protected] and CC: [email protected], [email protected]

click here for picture sheet


4) For equipment built in Germany send to: [email protected] and CC: [email protected]

5) For equipment built in the Ukraine send to: [email protected]

1) For equipment built in the USA or Mexico send to: [email protected] and CC: [email protected], [email protected]

3) For equipment built in China send to: [email protected] and CC: [email protected], [email protected]


A good problem description will describe “what is wrong with what” and will provide as much detail as possible.Example:Right after the lunch rush on Mondays the barrel #2 fill switch fails to enable and results in an error message and the need for a manual reset.Bad example: The fill switch fails

Please submit the 4D to the people listed in this section of the document for proper tracking.

There is a tab for pictures. Please if at all possible request a picture of the issue. “A picture is worth 1000 words.”


• Thank you for helping us satisfy our customers more quickly and effectively.

• If you have any questions please contact your regional quality team and they will be able to answer your questions. If you would like please contact me directly at:– [email protected]– +1-630-539-5068


Documents

©2008 IMI Cornelius Confidential v.0207 As we become more of a global company it has become apparent that we need to standardize the ways that we communicate