2005/6 Study of English Housing

Appendix F

Questionnaire

UK Data Archive Study Number 6107 - Survey of English Housing, 2005-2006

HOUSEHOLD INTERVIEW COMPLETE FOR EACH HOUSEHOLD AT ADDRESS StartDat INTERVIEWER: Check Date of Interview and alter if not correct HOUSEHOLD CHARACTERISTICS ALL HOUSEHOLDS Name RECORD THE NAME (OR A UNIQUE IDENTIFIER) FOR EACH MEMBER OF THE

HOUSEHOLD. INCLUDE ANYONE LIVING HERE TEMPORARILY OR INFORMALLY, AS LONG AS IT IS THEIR MAIN RESIDENCE. WHEN ALL HOUSEHOLD MEMBERS HAVE BEEN ENTERED, PRESS PgDn

Sex (1) Male

(2) Female Age What was your/(name)'s age last birthday? FormInf1 Do you /does household member name/have a formal arrangement to live here, such as

either a rental contract (written or unwritten) or through owning the home, or are (you/they) living here informally? INTERVIEWER: CONSIDER SPOUSES, PARTNERS AND DEPENDENT CHILDREN OF THE HRP TO BE FORMALLY OCCUPYING THE HOME.

CONSIDER ALL NON-DEPENDENT CHILDREN TO BE INFORMALLY OCCUPYING THE HOME. NON-DEPENDENT CHILDREN ARE SONS OR DAUGHTERS AGED 16 YEARS AND OVER, AND WHO ARE NOT FULL-TIME STUDENTS AGED 16-18 YEARS.

(1) Formal (2) Informal

FormInf2 Is this your/household member name/permanent home, or (do you/does NAME) live here temporarily? INTERVIEWER: CODE AS PERMANENT IF HAVE BEEN LIVING IN THE ACCOMMODATION FOR SIX MONTHS OR MORE OR INTEND TO STAY FOR SIX MONTHS OR MORE.

(1) Permanent home (2) Live here temporarily

WhInform SHOW CARD A

Which of the statements on this card best describes why you/household member name are/is living here temporarily or informally?

CODE ONE ONLY

(1) Looking for permanent accommodation to buy or rent (2) Waiting for the completion of the purchase of new accommodation (3) Waiting for rental period on permanent accommodation to begin (4) Building repairs are being carried out on permanent accommodation (5) Unable to afford to move into permanent accommodation (6) Soon to be going travelling, going on an extended holiday or going abroad (7) Waiting to live with someone else (outside this household) who is unable to move at

present (8) Have been recognised as homeless by the council and are living here temporarily

(9) Other reason FutTemp Do you expect the next place where you/household member name live/s will be permanent?

(1) Yes (2) No

Formal SHOW CARD B Do any of the statements on this card apply to you/household member name? CODE ALL THAT APPLY

(1) Looking for permanent accommodation to buy or rent (2) Waiting for the completion of the purchase of new accommodation (3) Building repairs are being carried out on more permanent accommodation (4) Have been recognised as homeless by the council and have been re-housed into

current accommodation (5) None of these

MarStat ASK OR RECORD. CODE FIRST THAT APPLIES Are you/is (name) .....

INTERVIEWER: IF SPOUSE HAS BEEN LIVING ABROAD CONTINUOUSLY FOR MORE THAN SIX MONTHS, DO NOT INCLUDE THEM IN THE LIST OF HOUSEHOLD MEMBERS

(1) single, that is, never married (2) married and living with your husband/wife (3) married but spouse has been living/working abroad continuously for more than six

months (3) married and separated from your husband/wife (4) divorced (5) or widowed?

LiveWith ASK OR RECORD May I just check, are you/is(name) living with someone in the household as a couple? This would include a same sex couple.

(1) Yes (2) No (3) Yes - same sex couple

R I would now like to ask how the people in your household are related to each other. CODE RELATIONSHIP - name IS name’s …

(1) Spouse (2) Cohabitee (3) Son/daughter (incl. adopted) (4) Step-son/daughter (5) Foster child (6) Son-in-law/daughter-in-law (7) Parent/guardian (8) Step-parent (9) Foster parent (10) Parent-in-law (11) Brother/sister (incl. adopted) (12) Step-brother/sister (13) Foster brother/sister (14) Brother/sister-in-law (15) Grand-child (16) Grand-parent (17) Other relative

(18) Other non-relative NoUnits NUMBER OF FAMILY UNITS. THE HOUSEHOLD RELATIONSHIPS INFORMATION HAS

BEEN USED TO DIVIDE THE HOUSEHOLD INTO (Number) FAMILY UNIT(S) AS SHOWN: (number of Family Units) INTERVIEWER: CHECK AND ENTER NUMBER OF FAMILY UNITS SHOWN.

Ethnic01 SHOW CARD C From this card, which of these groups do you/does (name) belong to?

(1) White - British (2) White - Irish (3) Any other white background (4) White and Black Caribbean (5) White and Black African (6) White and Asian (7) Any other mixed background (8) Asian - Indian (9) Asian - Pakistani (10) Asian - Bangladeshi (11) Any other Asian background

(12) Black - Caribbean (13) Black - African (14) Any other Black background

(15) Chinese (16) Any other

Hhldr In whose name is the accommodation owned or rented? INTERVIEWER: IF THE RENT OR MORTGAGE FOR THIS ACCOMMODATION IS PAID

FOR BY SOMEONE OUTSIDE THE HOUSEHOLD, CODE THE PERSON IN THE HOUSEHOLD WHO IS RESPONSIBLE FOR THE ACCOMMODATION. ANYONE ELSE? CODE ALL THAT APPLY.

HiHNum You have told me that names recorded at HHLDR jointly own or rent the accommodation.

Who has the highest income (from earnings, benefits, pensions and any other sources)? INTERVIEWER: THESE ARE THE JOINT HOUSEHOLDERS: ………

ENTER PERSON NUMBER. IF TWO OR MORE HAVE SAME INCOME, ENTER 11.

IF RESPONDENT ASKS FOR PERIOD TO AVERAGE OVER - ONE YEAR. PROMPT AS NECESSARY FOR JOINT HOUSEHOLDERS: IS ONE OF THEM THE SOLE PERSON WITH PAID WORK OR OCCUPATIONAL PENSION.

JntEldA ENTER PERSON NUMBER OF THE ELDEST JOINT HOUSEHOLDER FROM THOSE WITH THE SAME HIGHEST INCOME. ASK OR RECORD. JntEldB ENTER PERSON NUMBER OF THE ELDEST JOINT HOUSEHOLDER. ASK OR RECORD. HRPNum ENTER PERSON NUMBER OF HOUSEHOLD REFERENCE PERSON HRPPrtnr ENTER PERSON NUMBER OF (HRPNum’s) PARTNER SEHResp ENTER THE PERSON NUMBER OF RESPONDENT ENTER CODE 11 IF NON HOUSEHOLD MEMBER

ETHNICITY QUESTIONS HOUSEHOLD REFERENCE PERSON

NatIden SHOW CARD D What do you consider your/HRP’s national identity to be? (1) English (2) Scottish (3) Welsh (4) Irish (5) British (6) Other

National And what is your/HRP’s nationality? (1) UK/ British (2) Irish Republic (3) Hong Kong (4) China (5) Other

EthGyp The Office of the Deputy Prime Minister are interested in estimating the number of settled

Gypsies and Travellers. Do you consider your/household member’s name background to be…READ OUT…

INTERVIEWER: TRAVELLER DOES NOT INCLUDE BACKPACKERS/TOURISTS. NEW AGE TRAVELLER SHOULD BE INCLUDED IN OTHER TRAVELLER.

(1)…Gypsy Roma (2) Traveller of Irish Extraction (3) Other Traveller (4) Or none of these?

CRY Were you/was HRP born in the United Kingdom? (1) Yes (2) No

CameYR In which year did you/HRP move to the UK?

INTERVIEWER: IF BEFORE 1900 ENTER 1900. 1900:2006

Faith What is your/HRP's religion, even if (you/they) are not currently practising?

(1) Christian (2) Buddhist (3) Hindu (4) Jewish (5) Muslim (6) Sikh (7) Any other (8) None of these

ACCOMMODATION TYPE ALL HOUSEHOLDS Accom IS THE HOUSEHOLD'S ACCOMMODATION:

INTERVIEWER: MUST BE SPACE USED BY HOUSEHOLD (NOT THE ADDRESS/ DWELLING UNIT AS A WHOLE IF THIS IS OCCUPIED BY MORE THAN ONE HOUSEHOLD)

(1) a house or bungalow (2) a flat or maisonette (3) a room/rooms (4) or something else?

HseType IS THE HOUSE/BUNGALOW:

(1) detached (2) semi-detached (3) or terraced/end of terrace?

FltTyp IS THE FLAT/MAISONETTE IN:

(1) a purpose-built block (2) a converted house (3) other kind of building?

YrConv When was this building converted into individual flats/maisonettes?

INTERVIEWERS: THIS IS WHEN THE PROPERTY WAS PHYSICALLY CONVERTED FROM A WHOLE BUILDING INTO MORE THAN ONE DWELLING

(1) Before 1919 (2) 1919 – 1930 (3) 1931 – 1944 (4) 1945 – 1964 (5) 1965 – 1980 (6) 1981 – 1984 (7) 1985 or later

FlatNum2 How many flats/maisonettes are there in this block/building? INTERVIEWER: THIS REFERS TO THE INDIVIDUAL BLOCK RATHER THAN THE WHOLE SITE 1..997

AccOth IS THE ACCOMMODATION A:

(1) caravan, mobile home or houseboat (2) or some other kind of accommodation?

YrBult When was this property built?

INTERVIEWER: PROMPT AS NECESSARY . ACCEPT ESTIMATE/CODE YOUR OWN ESTIMATE RATHER THAN CODING ‘DON’T KNOW’. FOR CONVERTED PROPERTIES, RECORD THE YEAR BUILT, NOT THE YEAR CONVERTED

(1) Before 1800 (2) 1800 – 1850 (3) 1851 – 1900 (4) 1901 – 1918 (5) 1919 – 1930 (6) 1931 – 1944

(7) 1945 – 1964 (8) 1965 – 1980 (9) 1981 – 1984 (10) 1985 or later

YrBult2 And can I just check the exact year the property was built? INTERVIEWER: PROBE AS NECESSARY ACCEPT REASONABLE ESTIMATES RATHER THAN CODING DON’T KNOW 1986..2006 Ifgard Do you have ...

CODE FIRST THAT APPLIES. INTERVIEWER: INCLUDE COMMUNAL OR SHARED GARDENS IF THE HOUSEHOLD USES/WOULD WANT TO USE THEM. EXCLUDE ALLOTMENTS. (1) a garden? (2) a patio or yard? (3) a roof terrace or large balcony? (4) HAS NONE OF THE ABOVE

SECOND HOMES ALL HOUSEHOLDS Propext Most of this interview is concerned with topics to do with this address and the people who

live here but I would like to ask you a few questions relating to property elsewhere. Do you or any member of your household own any residential property elsewhere; this would include property rented out to others and also second homes? By own I mean own directly in your/their name or through a company which is at least 50% owned by you or them. Include any timeshares or properties owned abroad. EXCLUDE CARAVANS AND PARKHOMES. CAN ALSO INCLUDE SHARED OWNERSHIP. (1) Yes (2) No

ExPrpwh In whose name is this property owned? ExPrpnum How many residential properties apart from your current home do you own. If there are

more than one property in the same building, please count these separately. ExLet (Is this property/are these properties…)

Residential property that is let to others or that others use as their main residence. This includes property that you allow others live in rent free, and property that is currently vacant. ENTER NUMBER OF PROPERTIES

ExHolLet (Is this property/are these properties…)

Residential property that is let to others as holiday lets (including property currently vacant) ENTER NUMBER OF PROPERTIES

ExSecHom (Is this property/are these properties…) A second home (including a timeshare) ENTER NUMBER OF PROPERTIES

ExSell (Is this property/are these properties…)

Property that you intend to sell shortly or are in the process of selling i.e. previous home or inherited property ENTER NUMBER OF PROPERTIES

ExMov (Is this property/are these properties…) Property into which you intend to move shortly ENTER NUMBER OF PROPERTIES

ExResOwn Thinking about the residential property/properties that is /are let to others; how is this

property/are these properties owned? READ OUT CODE ALL THAT APPLY (1) By household members as private individuals (2) By a private company owned by household members (3) Through a family or other trust arrangement (4) Or some other way?

ExResAq SHOW CARD E

How has this property/have the properties for rent been acquired? CODE ALL THAT APPLY (1) Inherited (2) Purchased for renting out (3) Purchased for other purpose (e.g. to live in) (4) Received as a gift (5) Acquired the company/organisation that previously owned it (6) Other

Howexuse How is this residential property to let generally used?

READ OUT… (1) Only let to employees (2) Only let to relatives (3) Let on the open market (4) A mixture of these?

Exresmor Do you currently have any mortgages or loans taken out on any of the properties to let that

are owned?

(1) Yes (2) No

Buytolet Is this or are any of these, mortgages that are marketed specifically by the lender as a ‘buy

to let’ or ‘landlord’s’ mortgage?

(1) Yes (2) No

VolCred Are you currently a member of a voluntary accreditation scheme for landlords run by local

authority, university, fire services or police?

(1) Yes (2) No

Whnexres When did you first start providing property to let? Secrent Do you have a second home that is rented from a landlord?

INTERVIEWER: EXCLUDE, CARAVANS, MOBILE HOMES, PARK HOMES. CAN ALSO INCLUDE SECOND HOMES WHICH ARE AVAILABLE RENT-FREE. (1) Yes (2) No

WhSec You mentioned that someone in your household either owned a second home or rented one from a landlord or owned residential property that is let to others. Is your second home/other property in...READ OUT… INTERVIEWER: CODE ALL THAT APPLY FOR EACH SECOND HOME/OTHER PROPERTY. (1) England (2) Scotland (3) Wales (4) Northern Ireland (5) Or somewhere else?

WhSecHN SHOW CARD F

In which county is your second home/other property? INTERVIEWER: INSERT RELEVANT COUNTY CODE FROM SHOW CARD. CODE ALL THAT APPLY FOR EACH SECOND HOME/OTHER PROPERTY? (1) Avon (2) Bedfordshire (3) Berkshire (4) Buckinghamshire (5) Cambridgeshire (6) Cheshire (7) Cleveland (8) Cornwall (9) Cumbria (10) Derbyshire (11) Devon (12) Dorset (13) Durham (14) Essex (15) Gloucestershire (16) Greater Manchester (17) Greater London (TAKES PRIORITY OVER ANY COUNTY) (18) Hampshire (19) Hereford and Worcester (20) Hertfordshire (21) Isle of Wight (22) Kent (23) Lancashire (24) Leicestershire (25) Lincolnshire (26) Merseyside (27) Northamptonshire (28) Northumberland (29) Norfolk (30) Nottinghamshire (31) Oxfordshire (32) Shropshire (33) Somerset (34) Staffordshire (35) Suffolk (36) Surrey (37) Sussex (38) Tyne and Wear (39) Warwickshire (40) West Midlands (41) Wiltshire (42) Yorkshire and the Humber

WhSecAb In which country is your second home/other property? INTERVIEWER: CODE ALL THAT APPLY FOR EACH SECOND HOME/OTHER PROPERTY? (1) Australia (2) Canada (3) China (4) Croatia (5) Cyprus (6) France (7) Greece (8) India (9) Ireland (10) Italy (11) Nigeria (12) Pakistan (13) Portugal (14) South Africa (15) Spain (16) Turkey (17) United States (18) Other European Country (19) Other non-European Country

SecTime Is the second home a timeshare?

(1) Yes (2) No

WhySecH SHOWCARD G

Here is a list of why people may have a second home. Can you please tell me which of them are reasons why you have a second home? CODE ALL THAT APPLY (1) To use as a holiday home/weekend cottage/to use (eventually) as a retirement home (2) Working away from home (3) Living away from home for other reason (e.g. student) (4) Marital breakdown (5) Other

TENURE ALL HOUSEHOLDS Ten1 SHOW CARD H

In which of these ways do you occupy this accommodation? CODE FIRST THAT APPLIES (1) Own outright (2) Buying it with the help of a mortgage or loan (3) Pay part rent and part mortgage (shared ownership) (4) Rent it (5) Live here rent-free (including rent-free in relative's/friend's property; excluding squatting) (6) Squatting

Tied Does the accommodation go with the job of anyone in the household?

(1) Yes (2) No

LLord Who is your landlord?

INTERVIEWER: IF PROPERTY IS LET THROUGH AN AGENT, THE QUESTION REFERS TO THE OWNER NOT THE AGENT. CODE 1 (LOCAL AUTHORITY) INCLUDES PEOPLE RENTING FROM HOUSING ACTION TRUSTS, AND ALSO FROM ARMS LENGTH MANAGEMENT ORGANISATIONS. CODE 2 (HOUSING ASSOCIATION) INCLUDES REGISTERED SOCIAL LANDLORDS AND LOCAL HOUSING COMPANIES AND HOUSING TRANSFERRED UNDER LARGE-SCALE VOLUNTARY TRANSFER. USE CODE 5 ONLY IF THE RESPONDENT AND LANDLORD WERE FRIENDS BEFORE THEY WERE TENANT AND LANDLORD, NOT IF THEY HAVE ONLY BECOME FRIENDLY SINCE THEN. USE CODE 7 RATHER THAN DON'T KNOW. CODE FIRST THAT APPLIES. (1) the local authority/council/New Town Development/ Scottish Homes (2) a housing association or co-operative or charitable trust or Local Housing Company (3) employer (organisation) of a household member (4) another organisation (5) relative/friend (before you lived here) of a household member (6) employer (individual) of a household member (7) another individual private landlord

Furn Is the accommodation provided…

...RUNNING PROMPT... (1) furnished (2) partly furnished (eg carpets and curtains only) (3) or unfurnished?

PaidM And have you (HRP)...

…RUNNING PROMPT...

(1) paid off a mortgage or loan on this property (2) or never had a mortgage or a loan?

TENANCY TRANSFERS HOUSING ASSOCIATION TENANTS TransHA Has the tenancy been transferred from a local authority?

(1) Yes (2) No

IfTrans Was it transferred to a Local Housing Company?

(1) Yes (2) No

YrHA When did you (HRP) first become the tenant of your present Housing Association?

PROBE FOR YEAR TransSat1 [*] Compared with the housing service you received from the Council before the transfer,

would you say that the service you receive now, from the housing association, is better, worse or about the same?

(1) Service from Housing Association is better

(2) Service from Housing Association is worse (3) Both about the same

TransSat2 [*] Would you say that the housing service you receive from your current landlord has

improved, remained about the same or got worse since the transfer?

(1) Service has improved since transfer (2) Service has remained about the same

(3) Service has got worse TranBet [*] SHOW CARD I

You said that since the housing association became your landlord, their service has got better. In what way? CODE ALL THAT APPLY (1) Repairs service has got quicker, more efficient (2) Repairs service has become of a higher standard (3) Other services have got better (4) Modernisation work to the property has been/is being done (5) Additional facilities have been provided (e.g. intercom) (6) More and/or better information is being provided to me (7) More opportunities for me to take part in making decisions about things that affect me (8) Staff have become more helpful (9) More staff are available (10) Other

TranWor [*] SHOW CARD J

You said that since the housing association became your landlord, their service has got worse. In what way? CODE ALL THAT APPLY (1) Repairs service has got slower, less efficient (2) Repars service has become of a lower standard (3) Other services have got worse (4) Less and/or worse information is being provided to me (5) Fewer opportunities for me to take part in making decisions about things that affect me (6) Staff have become less helpful (7) Less staff are available (8) Other

HCopy Have you (HRP) been given a copy of the rental agreement?

(1) Yes (2) No

HConChk ASK THE INFORMANT TO GET THE AGREEMENT

(1) Contract checked (2) Contract not checked

HShort There is a form of tenancy called a shorthold. It is for a fixed period and you must be given a

notice in writing by the landlord that tells you that it is a shorthold tenancy agreement. Does your agreement state that it is an Assured Shorthold or not? (1) Yes, Assured Shorthold (2) No

RESIDENT LANDLORDS

PRIVATE RENTERS ResLL Does the landlord live in the building?

(1) Yes (2) No

ResLL2 Does the landlord live in the same flat as you (HRP) or not?

(1) Yes (2) No

LEASEHOLDING OWNER OCCUPIERS Lease May I just check, do you own the house/flat freehold, commonhold or on a lease?

(1) Freehold (2) Commonhold (3) Leasehold

CHLease You mentioned that you (HRP) own the flat/maisonette freehold, can I just check, do you

own the freehold of ... …RUNNING PROMPT… (1) the whole building jointly with other leaseholders, (2) the whole building yourself, (3) or just your flat/maisonette?

GRent Do the owners of the other flats/maisonettes pay you (HRP) ground rent?

(1) Yes (2) No

GRentP Do you pay ground rent?

(1) Yes (2) No

LgthLF How long was the full lease on this property, including any extensions made to the lease?

INTERVIEWER: A LEASE OF 21 YEARS AND ONE DAY (OR LONGER) HAS LEGAL IMPLICATIONS (1) 21 years or less (2) 21 years and 1 day – 30 years (3) 31 – 40 years (4) 41 – 50 years (5) 51 – 60 years (6) 61 – 70 years (7) 71 – 80 years (8) 81 – 98 years (9) 99 years or longer

LngthL When you (HRP) first bought the house/flat, how long did the lease have to run?

(1) Less than 21 years (2) 21-30 years

(3) 31-40 years (4) 41-50 years (5) 51-60 years (6) 61-70 years (7) 71-80 years (8) 81-98 years (9) 99 years or longer

LgthLN And how long does the lease have to run now?

Answer codes as at LngthL FreeHld You said that the flat/maisonette is on a long lease but, may I just check, Do you own the

freehold of the whole building, either as an individual or along with other lease holders collectively? (1) Owns freehold of whole building (2) Does not own freehold

SoleCol Do you have the sole ownership of the freehold of the whole building or do you own it along

with the other leaseholders collectively? (1) Sole ownership (2) With other leaseholders collectively

FrHlder Is the freehold owned by ...

…RUNNING PROMPT… (1) a private individual, (2) a company owned by other leaseholders (respondent not a member of company), (3) any other type of company, (4) a housing association, (5) a charity or charitable trust (not housing association), (6) a local authority or council, (7) the church commissioners, (8) or some other organisation?

EverClHA Can I check, was this house/flat ever a council or housing association house/flat?

(1) Yes - a council house/flat (2) Yes - a housing association house/flat (3) No – neither

BuyLA You said that this home used to belong to the council. Did you yourself buy this home from

the council?

(1) Yes (2) No

BuyHA You said that this home used to belong to a Housing Association. Did you yourself buy this

home from the Housing Association?

(1) Yes (2) No

If leasehold flat and EverClHA = No, then ask remainder of section. See "Ex-social sector" leaseholders module below for questions asked if BuyLA or BuyHA = Yes (Questions IntrLH - WhyPref)

FrManage Who manages the property? Is it ...

…RUNNING PROMPT… (1) the landlord (or the landlord's company), (2) a managing agent employed by the landlord, (3) or the leaseholders?

FrAgent Do the leaseholders use a managing agent?

(1) Yes (2) No

MainSat SHOW CARD K

[*]How satisfied are you with the standard of routine maintenance and cleaning. (1) Very satisfied (2) Fairly satisfied (3) Neither satisfied nor dissatisfied (4) Slightly dissatisfied (5) Very dissatisfied

CostSat SHOW CARD K

[*]...and how satisfied are you with the cost of routine maintenance and cleaning. Answer codes as at MainSat

MainMaj Has there been any major maintenance work in the last three years? This can include re-

painting of the outside of the building INTERVIEWER: INCLUDE SUBSTANTIAL REPAIRS, E.G. TO THE ROOF OR THE BUILDING STRUCTURE. (1) Yes (2) No (3) Don't know

MMStan SHOW CARD K

[*] I'd like to ask you about the maintenance work that was done. First, how satisfied were you with these aspects... The standard of work: Answer codes as at MainSat

MMCost SHOW CARD K

[*] (How satisfied were you with...) The cost: Answer codes as at MainSat

MMInfo SHOW CARD K

[*] (How satisfied were you with....) The information you were given in advance on the work that was going to be done: Answer codes as at MainSat

MMInfC SHOW CARD K

[*] (How satisfied were you with...) The information you were given in advance on the cost of the work to be done: Answer codes as at MainSat

WorkNec [*] Thinking about the work that was done, would you say...

…RUNNING PROMPT… (1) all of it was necessary, (2) most of it was necessary, (3) most or all of it was not necessary?

Mmshould [*] Do you think there is some major maintenance work that should be done but hasn't

been? (1) Yes (2) (SPONTANEOUS) Yes, but think it will be done soon (3) No

SatAgent SHOW CARD K

[*] Overall, how satisfied are you with the service given by the managing agent Answer codes as at MainSat

LeaseMan Are you aware that leaseholders of flats now have the collective right to take over the

running of their building or block?

(1) Yes (2) No

IfLeaMan Have you exercised this right to manage? Please tell me which of the following options best

describes your situation…READ OUT…

(1) …Yes, we are currently doing so (2) We have considered doing so but not yet begun (3) We would like to do so but not enough of the other residents are in favour (4) We are not interested

FrRight Are you aware that long leaseholders generally have the right to buy the freehold jointly with

the other leaseholders? (1) Yes (2) No

FrBuy Have you thought about buying the freehold jointly with the other leaseholders?

(1) Yes (2) No

FrContac Have you been in contact with the other leaseholders about buying the freehold?

(1) Yes (2) No

FrStart Have you started the process to buy formally?

(1) Yes (2) No

LeaseRi Are you aware that long leaseholders generally have the right to extend the number of years

on their lease (1) Yes (2) No

LeaseEx Have you ever considered extending the lease?

(1) Yes (2) No

LeaseExg Have you actually extended your lease?

(1) Yes (2) No (3) No, but have started the extension process

SUBLETTING ALL HOUSEHOLDS Sublet Does any one in your household pay rent to you (HRP) ?

INTERVIEWER: CODE ‘1’ ONLY IF A FORMAL RENT IS CHARGED – THIS APPLIES EVEN IF THE TENANT DOES NOT ACTUALLY PAY REGULARLY AS LONG AS (S)HE IS SUPPOSED TO. (1) Yes, pays rent (2) No-one pays rent/someone contributes to expenses but no-one pays formal rent

WhoLet Is that someone who is related to you (HRP) or not?

CODE ALL THAT APPLY (1) Parent/child/brother/sister/grand child/parent (include step and in-law) (2) Other relation (3) Not related

WhoLet2 INTERVIEWER: CODE OR ASK

Which member(s) of the household pay rent to you (HRP) ? ENTER THE PERSON NUMBER OF PERSON(S) PAYING RENT

Templet Is there anyone living here temporarily or for part of the week, who pays rent to you (HRP)?

INCLUDE PEOPLE WHO DO NOT COUNT AS HOUSEHOLD MEMBERS BECAUSE OF RESIDENCY RULES. EXCLUDE PEOPLE WHO FORM SEPARATE HOUSEHOLDS. EXCLUDE CLOSE RELATIVES (PARENT, CHILD, BROTHER, SISTER, STEP RELATIVES AND IN-LAWS). (1) Yes (2) No

TempNo How many people staying temporarily pay rent to you (HRP)? 1..10 ROOMS AND ACCOMMODATION CHARACTERISTICS ALL HOUSEHOLDS Esblet Is there any part of your household's accommodation that is usually sublet which is not

sublet at the moment? INTERVIEWER: ONLY CODE ‘YES’ IF THE PERSON TO WHOM THE ROOM IS LET WOULD BE A MEMBER OF THE HRP’s HOUSEHOLD. (1) Yes (2) No

Share2 Does your household have the whole of the accommodation to yourself/yourselves or do you share any of it with someone outside your household (or would share if currently vacant accommodation was occupied)?

INTERVIEWER: INCLUDE COMMUNAL BATHROOMS, KITCHENS, LIVING SPACE. DO NOT INCLUDE LANDINGS/HALLWAYS.

(1) Have the whole accommodation (2) Share with someone else outside household

Rooms1 I want to ask you about all the rooms (you have) in your household's accommodation.

Please include any rooms sublet to other people and any rooms you share with people who are not in your household (or would share if someone moved into the empty accommodation) INTERVIEWER: A ROOM MUST HAVE FOUR WALLS OR PERMANENT PARTITIONS WHICH GO UP TO THE CEILING. EXCLUDE HALLS, LANDINGS AND ALCOVES & ROOMS USED SOLELY FOR BUSINESS.

(1) PRESS ENTER TO CONTINUE

Rooms2 I want to ask you about all the rooms in your household's accommodation (including any

rooms you sublet to other people). INTERVIEWER: A ROOM MUST HAVE FOUR WALLS OR PERMANENT PARTITIONS

WHICH GO UP TO THE CEILING. INTERVIEWER: EXCLUDE HALLS, LANDINGS AND ALCOVES AND ROOMS USED

SOLELY FOR BUSINESS.

(1) PRESS ENTER TO CONTINUE NRms How many (type of room) do you have?

Room types are: 1. Bedrooms INTERVIEWER: INCLUDE ANY ROOM THAT, WHEN BUILT, WAS INTENDED TO BE A BEDROOM EVEN IFIT IS NOT USED AS SUCH AT PRESENT AND EVEN IF IT DOES NOT HAVE A BED IN IT. IT MUST HAVE A WINDOW. THERE MUST BE AT LEAST ONE BEDROOM. INCLUDE BEDSITTERS, BOXROOM, ATTIC BEDROOMS. INTERVIEWER: EXCLUDE HALLS, LANDINGS AND ALCOVES AND ROOMS USED SOLELY FOR BUSINESS. DO NOT INCLUDE LIVING ROOMS USED FOR SLEEPING. NO DON’T KNOW, NO REFUSAL. 2. Kitchens over 6 1/2 feet (2m) wide NARROWEST SIDE MUST BE AT LEAST SIX-AND-A-HALF FEET FROM WALL TO WALL. 3. Kitchens under 6 1/2 feet (2m) wide 4. Living rooms INCLUDE DINING ROOMS, AND SUNLOUNGES OR CONSERVATORIES USED ALL YEAR ROUND. INTERVIEWER: EXCLUDE HALLS, LANDINGS AND ALCOVES AND ROOMS USED SOLELY FOR BUSINESS

5. Bathrooms WITH PLUMBED IN BATH/SHOWER. 6. Utility and other rooms EXCLUDE ROOMS USED SOLELY FOR BUSINESS

NB Only codes 1, 2 and 4 are included in the standard 'number of rooms' measure used in SEH reports

Shrms How many rooms of this type are shared with other household(s) (or would be shared if

someone moved into the empty accommodation)? NumWC How many inside flush toilets do you have (the use of)? WCShr Do you share a toilet with someone outside your household (or could share if vacant

accommodation was occupied)?

(1) Yes (2) No

WHoSh Do (would) you share this room/these rooms with…

... RUNNING PROMPT .... (1) the landlord only (2) the landlord and someone else outside your household (3) just with someone else outside your household?

ShCirc In getting from one part of your accommodation to another, do you have to use any hall,

landing or staircase which is open to someone outside your household (or would be if vacant accommodation was occupied)? (1) Yes (2) No

CircLL You said that the landlord lives in the building. May I just check, do you share the use of this

hall, landing or staircase with… ... RUNNING PROMPT .... (1) the landlord (2) someone else outside your household (3) or with both the landlord and someone else?

BedSpace Thinking of the people that you share certain rooms and facilities with outside your

household (or would share if vacant accommodation were occupied). How many bedrooms would there be in total if you added up all those in the other accommodation?

INTERVIEWER: DO NOT INCLUDE RESPONDENT’S OWN BEDROOMS. INCLUDE BEDROOMS IN VACANT ACCOMMODATION. ALLOW ESTIMATE IF NECESSARY.

IfSpBed Do you have a spare bedroom? INTERVIEWER: INCLUDE ANY ROOM INTENDED TO BE A BEDROOM WHEN BUILT,

BUT THAT IS NOT CURRENTLY USED FOR SLEEPING ON A PERMANENT BASIS

(1) Yes (2) No

NSpBed How many spare bedrooms do you have? INTERVIEWER: INCLUDE ANY ROOM INTENDED TO BE A BEDROOM WHEN BUILT,

BUT THAT IS NOT CURRENTLY USED FOR SLEEPING ON A PERMANENT BASIS SpBedUse SHOW CARD L

For spare bedroom (one/two…), can you please tell me, from this list, what the room is used for? CODE ALL THAT APPLY

(1) Storage (2) Hobbies (3) Study (4) Work (5) When own children/grandchildren visit (6) Kept for an adult household member who is currently living away (7) Sometimes slept in by current household member (8) Other visitors (9) Children’s playroom (10) Children’s homework (11) Extra living room (12) Carer to stay over (13) For medical reasons (e.g. medical equipment like dialysis machines) (14) Utilities or household chores such as ironing (15) Dressing room (16) Other

MSpBU SHOW CARD L

And for spare bedroom (one/two…), can you please tell me what the room is mainly used for? CODE ONE ONLY

Answer codes as at SpBedUse

CHeat Is there central heating (even if it is not used or not working) in…

... RUNNING PROMPT .... (1) all your living rooms and bedrooms (2) some of these rooms but not all (3) or is there no central heating in these rooms?

Floor INTERVIEWER: CODE OR ASK

On what floor of this building is your main living accommodation? CODE LOWEST FLOOR WITH LIVING ACCOMMODATION (1) Basement/semi-basement (2) Ground floor/street level (3) 1st floor (4) 2nd floor (5) 3rd floor (6) 4th - 9th floor (7) 10th floor or higher

FloorEnt INTERVIEWER: CODE OR ASK On which floor of this building is the entry (front door) to the flat?

INTERVIEWER: WE ARE INTERESTED IN THE ENTRANCE TO THE INDIVIDUAL FLAT, NOT THE MAIN ENTRANCE TO THE BUILDING/BLOCK

(1) Basement/semi-basement (2) Ground floor/street level (3) 1st floor (4) 2nd floor (5) 3rd floor (6) 4th – 9th floor (7) 10th floor or higher

FlBld How many floors are there in the whole building?

INTERVIEWER: EXCLUDE BASEMENT IF THERE IS ONE. INCLUDE LOFT CONVERSIONS IF PERMANENT STAIRS HAVE BEEN ADDED.

(1) Bungalow (2) Two (3) Three (4) Four (5) Five-Nine (6) Ten or more

Lift Does this building have a lift?

INTERVIEWER: IF LIFT IS ONLY TEMPORARILY BROKEN CODE YES. IF IT HAS BEEN BROKEN FOR AT LEAST SIX MONTHS CODE NO.

(1) Yes

(2) No Basemnt Is there a habitable basement in the building?

INTERVIEWER: HABITABLE REFERS TO THE APPEARANCE OF BEING INHABITED (I.E. WINDOWS PLUS THE APPEARANCE OF BEING RESIDENTIAL ACCOMMODATION). IF THERE ARE NO WINDOWS OR IF THERE IS A WINDOW AND THE INTERNAL APPEARANCE IS OF A STORE ROOM OR OFFICE THEN DO NOT COUNT AS HABITABLE.

BASEMENT WOULD INCLUDE LOWER GROUND FLOOR FLATS AND FLATS THAT ARE BELOW STREET LEVEL AT THE FRONT BUT GROUND LEVEL AT THE BACK. UPPER-GROUND FLOOR FLATS AND STREET-LEVEL FLATS SHOULD NOT BE INCLUDED.

(1) Yes (2) No COUNCIL TAX ALL HOUSEHOLDS CTax SHOW CARD M

Could you please tell me which council tax band this accommodation is in? THIS MUST BE THE BAND GIVEN BY THE COUNCIL - DO NOT ACCEPT INFORMANT'S OWN ESTIMATE OF VALUE OF PROPERTY (1) A..up to £40,000 (2) B..£40,001 - £52,000 (3) C..£52,001 - £68,000 (4) D..£68,001 - £88,000 (5) E..£88,001 - £120,000 (6) F..£120,001 - £160,000 (7) G..£160,001 - £320,000

(8) H..£320,001 or more (9) SPONTANEOUS ONLY - Household accommodation not valued separately

CTax2 SHOW CARD M

Could you please tell me which council tax band the whole address is in? THIS MUST BE THE BAND GIVEN BY THE COUNCIL - DO NOT ACCEPT INFORMANT'S OWN ESTIMATE OF VALUE OF PROPERTY (1) A..up to £40,000 (2) B..£40,001 - £52,000 (3) C..£52,001 - £68,000 (4) D..£68,001 - £88,000 (5) E..£88,001 - £120,000

(6) F..£120,001 - £160,000 (7) G..£160,001 - £320,000 (8) H..£320,001 or more

ChkCTax Could we contact the Local Authority to check the council tax band?

(1) Yes (2) No

CPhone INTERVIEWER: ENTER CODE 1.

AFTER THE INTERVIEW, CHECK THE COUNCIL TAX BAND WITH THE LOCAL AUTHORITY AND CHANGE TO CODE 2 (1) Will check with Local Authority later (2) Have checked with Local Authority

CTax3 CODE RESULT OF CHECK ON COUNCIL TAX BAND

Answer codes as at CTax HOUSING HISTORY ALL HOUSEHOLDS HLong ASK ABOUT HRP ONLY

How long have you (HRP) lived at this address? (1) Less than 12 months (2) 12 months but less than 2 years (3) 2 years but less than 3 years (4) 3 years but less than 5 years (5) 5 years but less than 10 years (6) 10 years but less than 20 years (7) 20 years but less than 30 years (8) 30 years but less than 40 years (9) 40 years or longer

NoMoves1 Can I just check, have you moved more than once in the past year?

(1) Yes (2) No

NoMoves2 How many times have you moved in the past year? HMnths How many months have you (HRP) lived here?

1..12 DwellNew May I just check, were you the first person/people to live in this accommodation?

INTERVIEWER: IF PROPERTY HAS BEEN IN THE FAMILY FOR GENERATIONS, CODE 'NO'. (THE PURPOSE OF THIS QUESTION IS TO IDENTIFY HOUSEHOLDERS WITH EXPERIENCE OF MOVING INTO A NEWLY-BUILT DWELLING)

(1) Yes (2) No (3) Don’t Know

MovTog May I just check, did you (HRP) and (name of spouse/partner) move into this

accommodation at the same time or was one of you here before the other?

(1) Moved in at the same time (2) One moved in before the other

First Which of you moved in first?

(1) HRP (2) HRP's spouse/partner

HLong1 How long has (spouse/partner) been living at this address?

Answer codes as at HLong PrevAc SHOW CARD N

Thinking about the accommodation you (HRP) lived in before you (HRP) moved here, will you please tell me in which of the ways on this card you (HRP) occupied the accommodation? (1) Owned it own name/jointly (2) Spouse/partner owned it (3) Rented it in own name/jointly (4) Spouse/partner rented it (5) Had it rent-free in own name (or spouse's/partner's name) (6) Did not have accommodation in own name or spouse's/partner's name

TempAc Can I just check, were you (HRP) in that accommodation just temporarily?

(1) Yes (2) No

PrevacN SHOW CARD N

Thinking about the place you (HRP) lived in before the temporary accommodation, in which of the ways on this card did you (HRP) occupy the accommodation? (1) Owned it in own name/jointly (2) Spouse/partner owned it (3) Rented it in own name/jointly (4) Spouse/partner rented it (5) Had it rent-free in own name (or spouse's/partner's name) (6) Did not have accommodation in own name or spouse's/partner's name (7) SPONTANEOUS ONLY - No previous accommodation

Tempins INTERVIEWER: ASK THE FOLLOWING QUESTIONS ABOUT THE ACCOMMODATION

HRP WAS IN BEFORE THE TEMPORARY ACCOMMODATION (1) PRESS ENTER TO CONTINUE

Prevnew In your previous accommodation, were you (HRP)…

…RUNNING PROMPT ... (1) living with parents (include foster parents, and in care), (2) living with a spouse or partner, (3) living with someone else, (4) or living alone?

Prev00 At the time when you (HRP) moved, did you (HRP) own your previous property...

…RUNNING PROMPT… (1) outright

(2) or were you buying it with the help of a mortgage or loan? Prev1 May I just check, what happened to the house/flat which you (HRP) owned previously?

(1) Sold it (2) On the market (3) Still owns but not on the market (4) Previous spouse/partner lives there (5) Repossessed/taken over by building society/mortgage lender (6) Other, e.g. demolished

PrevR Did you (HRP) rent it (have it rent-free) from ...

…RUNNING PROMPT… (1) Local Authority or council (2) Housing Association or co-operative or housing charitable trust (3) or some other individual or organisation?

Prevlet Could you tell me what kind of tenancy you (HRP) had?

CODE FIRST THAT APPLIES (1) Letting that went with the job of someone in the household (2) Rent free letting from a friend or relative (3) Letting in the landlord's own home (4) Letting of a flat in the same converted building as the landlord's flat (5) Assured shorthold (6) Other Assured letting (7) Regulated - must start in 1988 or earlier (8) Other

Miles How many miles from here was the place you (HRP) lived before moving here?

(1) under 1 mile (2) 1 mile but not 2 miles (3) 2 miles but not 5 miles (4) 5 miles but not 10 miles (5) 10 miles but not 20 miles (6) 20 miles but not 50 miles (7) 50 miles or more (8) Northern Ireland (9) Abroad (includes Isle of Man, Channel Islands)

GORmov SHOW CARD O

The department are interested in the way people move from one type of area to another, so they can plan future housing needs. Can you tell me the county of the place you (HRP) lived before moving here? INTERVIEWER: INSERT RELEVANT COUNTY CODE FROM SHOW CARD

(1) Avon (2) Bedfordshire (3) Berkshire (4) Buckinghamshire (5) Cambridgeshire (6) Cheshire (7) Cleveland (8) Cornwall (9) Cumbria (10) Derbyshire (11) Devon

(12) Dorset (13) Durham (14) Essex (15) Gloucestershire (16) Greater Manchester (17) Greater London (TAKES PRIORITY OVER ANY COUNTY) (18) Hampshire (19) Hereford and Worcester (20) Hertfordshire (21) Isle of Wight (22) Kent (23) Lancashire (24) Leicestershire (25) Lincolnshire (26) Merseyside (27) Northamptonshire (28) Northumberland (29) Norfolk (30) Nottinghamshire (31) Oxfordshire (32) Scotland (33) Shropshire (34) Somerset (35) Staffordshire (36) Suffolk (37) Surrey (38) Sussex (39) Tyne and Wear (40) Wales (41) Warwickshire (42) West Midlands (43) Wiltshire (44) Yorkshire and the Humber

HRPExAdd Do you know the address of the place you (HRP) lived in before moving here?

INTERVIEWER: THERE ARE FOUR LINES FOR THE ADDRESS AND A FIFTH FOR THE POSTCODE. PLEASE ENTER THE FIRST LINE OF THE ADDRESS HERE. PLEASE CHECK SPELLING OF ADDRESS DETAILS.

HRPADD2 SECOND LINE OF THE ADDRESS.

PLEASE CHECK SPELLING OF ADDRESS DETAILS. HRPADD3 THIRD LINE OF THE ADDRESS.

PLEASE CHECK SPELLING OF ADDRESS DETAILS. HRPADD4 FOURTH LINE OF THE ADDRESS.

PLEASE CHECK SPELLING OF ADDRESS DETAILS. HRPPCODE PLEASE ENTER THE POSTCODE HERE.

INTERVIEWER: IF RESPONDENT CANNOT RECALL FULL POSTCODE, ENTER AS MUCH OF IT AS THEY CAN

HLong2 How long did you (HRP) live in that accommodation?

Answer codes as at HLong WhyM SHOW CARD P

[*] Here are some reasons why people move. Can you tell me why you (HRP) moved last time?

INTERVIEWER: USE CODE '11' IF THE HRP HAD TO MOVE FROM ACCOMMODATION WHICH WENT WITH A JOB, EVEN IF THIS WAS SOMEONE ELSE'S JOB. CODE ALL THAT APPLY (1) To move to a better neighbourhood/more pleasant area (2) Job related reasons (3) Wanted larger house/flat or one which was better in some other way (4) Wanted smaller or cheaper house/flat (5) Could not afford mortgage payments/rent on previous house/flat (6) Divorce/separation (7) Marriage/began living together (8) Other family/personal reasons (9) Wanted to buy (10) Wanted own home/to live independently (11) Landlord required tenant to move out/had to leave tied accommodation (12) So my children can get into a better school (13) Other reason

MainR1 SHOW CARD P

[*] Could you tell me, what was the main reason that you (HRP) moved?

Answer codes as at WhyM

HowRen SHOW CARD Q May I just check, how did you (HRP) come to rent this house/flat? Please choose your answer from this card: (1) From local authority or housing association waiting list or transfer list (2) arranged by local authority or housing association without being on waiting list (3) exchanging with previous tenant by arrangement with local authority (4) by private agreement with previous tenant (5) inheriting the tenancy on death of previous tenant by agreement with local authority (6) by private agreement on death of previous tenant (7) accepted as homeless (8) joined somebody already living there (9) in some other way

IF SPOUSE/PARTNER MOVED INTO THE ACCOMMODATION BEFORE THE HRP THEN HOUSING HISTORY QUESTIONS (PrevAc-MainR1) ARE REPEATED (renamed SPRevAc-SMainR1).

REPOSSESSIONS ALL HOUSEHOLDS Omb9 As you may know, many people have had to give up the homes they were buying because

of difficulties paying their mortgage. have you or anyone in this household ever given up a home for that reason? (1) Yes (2) No

Omb9a INTERVIEWER ASK OR RECORD

Who has given up their home? (1) Respondent and partner (2) Respondent alone (3) Partner alone (2) Other household member

Omb10 Which year did you/they give up a home?

(1) 1990 or earlier (2) 1991 (3) 1992 (4) 1993 (5) 1994 (6) 1995 (7) 1996 (8) 1997 (9) 1998 (10) 1999 (11) 2000 (12) 2001 (13) 2002 (14) 2003 (15) 2004 (16) 2005 (17) 2006

Omb11 SHOW CARD R

[*] Which of the following best describes how you/they came to leave your/their home? (1) The flat/house was sold to avoid getting into arrears with the mortgage (2) The flat/house was sold because of arrears with the mortgage and to avoid court action (3) by the mortgage lender (4) The flat/house was left voluntarily, and the mortgage lender took it over (5) The flat/house was left because the mortgage lender got a court order

ATTITUDES TO THE AREA ALL HOUSEHOLDS HASINTRB [*] Now I'd like to ask some questions about how satisfied you are with your local area. HAS44 SHOW CARD S

[*] INTRODUCE ATTITUDES TO AREA How satisfied are you with this area as a place to live? (1) Very satisfied (2) Fairly satisfied (3) Neither satisfied nor dissatisfied (4) Slightly dissatisfied (3) Very dissatisfied

HASC2i SHOW CARD T [*] I am going to read out a list of things that can cause problems for people in their area. I

would like you to tell me whether each of them is a problem in this area. First of all, is traffic:

(1) a serious problem in this area, (2) a problem in this area, but not serious,

(3) or not a problem in this area? HASC2h SHOW CARD T …noise INTERVIEWER: INCLUDE ALL TYPES OF NOISE EXCEPT NOISY NEIGHBOURS

Answer codes as at HASC2i HASC2a SHOWCARD T …Vandalism and hooliganism

Answer codes at HASC2i

HASC2b SHOW CARD T … graffiti Answer codes as at HASC2i HASC2c SHOW CARD T … crime Answer codes as at HASC2i HASC2d SHOW CARD T … dogs Answer codes as at HASC2i HASC2e SHOW CARD T … and is litter and rubbish in the streets a problem in this area? Answer codes as at HASC2i HASC2f SHOW CARD T … neighbours (include noisy neighbours) Answer codes as at HASC2i HASC2k SHOW CARD T …people being drunk or disruptive Answer codes as at HASC2i HASC2l SHOW CARD T …people using or dealing drugs Answer codes as at HASC2i HASC2m SHOW CARD T …teenagers hanging around on the street Answer codes as at HASC2i HASC2n SHOW CARD T …prostitution/soliciting Answer codes as at HASC2i HASC2g SHOW CARD T … racial harassment a problem in this area, even if it does not affect you personally? Answer codes as at HASC2I HASC2j SHOW CARD T

…and is harassment against any other group of society (e.g. the elderly, disabled people, religious groups, gay men and lesbians, asylum seekers) a problem in this area?

Answer codes as at HASC2i HASC2jp For which group or groups is harassment a problem in this area…READ OUT… CODE ALL THAT APPLY

(1) The elderly (2) Disabled people (3) Religious groups (4) Gay men and lesbians (5) Asylum seekers (6) Or another group or other groups?

HASINTRC [*] I'd now like to ask how difficult or easy it is for you to get to certain places. HASC5a SHOW CARD U

[*] From here, how easy is it for you to get to the following using your usual form of transport?

a) A corner shop?

1. Very easy 2. Fairly easy 3. Fairly difficult 4. Very difficult 5. SPONTANEOUS ONLY - Does not apply

HASC5b SHOW CARD U (From here, how easy is it for you to get to …)

b) a medium to large supermarket? Answer codes as at HASC5a HASC5c SHOW CARD U (From here, how easy is it for you to get to …)

c) a post office? Answer codes as at HASC5a HASC5d SHOW CARD U (From here, how easy is it for you to get to …)

d) a doctor? Answer codes as at HASC5a HASC5e SHOW CARD U (From here, how easy is it for you to get to…)

e) a local hospital? Answer codes as at HASC5a SPKINTR [*] The next questions are about how often you personally contact relatives, friends and

neighbours. SpkRel SHOW CARD V

How often do you… …speak to relatives on the phone?

(1) On most days (2) Once or twice a week (3) Once or twice a month (4) Less often than once a month (5) Never

SpkFr SHOW CARD V

(How often do you…) …Speak to friends on the phone?

Answer codes as at SpkRel

SpkNg SHOW CARD V (How often do you…) …Speak to neighbours (face to face)? Answer codes as at SpkRel

FreqMtR SHOW CARD V

How often do you… …Meet up with relatives who are not living with you?

Answer codes as at SpkRel

FreqMtF SHOW CARD V

How often do you… …Meet up with friends?

Answer codes as at SpkRel

DoVolwk SHOW CARD W

During the last 12 months have you given any unpaid help to any groups, clubs or organisations in any of the ways shown on this card? CODE ALL THAT APPLY

(1) Raising or handling money or taking part in sponsored events (2) Leading or a member of a group or committee (3) Organising or helping to run an activity or event (4) Visiting people (5) Befriending or mentoring people (6) Giving advice, information or counselling (7) Secretarial, administrative or clerical work (8) Providing transport or driving (9) Representing (10) Campaigning (11) Other practical help (e.g. helping out at school or religious group/shopping) (12) Any other help (13) None of the above

SATISFACTION WITH ACCOMMODATION ALL HOUSEHOLDS HASINTR [*] Now I'd like to ask some questions about how satisfied you are with your accommodation

and some aspects of your home. HSatis SHOW CARD X

[*] How satisfied are you with this accommodation?

(1) Very satisfied (2) Fairly satisfied (3) Neither satisfied nor dissatisfied (4) Slightly dissatisfied (5) Very dissatisfied

Satten SHOW CARD Y

Taking everything into account, to what extent do you personally agree that being (tenure type) is a good way of occupying a home?

(1) Agree Strongly (2) Tend to Agree (3) Neither Agree nor Disagree (4) Tend to Disagree (5) Disagree Strongly (6) No Opinion (Spontaneous Only)

DISABILITY ALL HOUSEHOLDS Has441 Do you (or any member of your household) have any long-standing illness, disability or

infirmity? By long-standing I mean anything that has troubled him/her for a period of at least 12 months or that is likely to affect him/her over a period of at least 12 months? (1) Yes (2) No

Has4412 Does this illness or disability limit your/their activities in any way?

(1) Yes (2) No

HAS441W INTERVIEWER: ASK OR RECORD

Who is limited by an illness or disability? ENTER THE PERSON NUMBER(S) HAS442 Does this illness or disability make it necessary to have specially adapted

accommodation? (1) Yes (2) No

HAS443 Is your accommodation suitable for the person(s) who has/have this illness or

disability? (1) Yes (2) No

WhChair Do you (or person named at HAS441) use a wheelchair?

(1) Yes (2) No

Whfreq Do you (or person named at HAS441) use a wheelchair…READ OUT…

(1) all the time, indoors and outdoors (2) occasionally indoors (3) or outdoors only

WhInside How easy or difficult (do you or does person named at HAS441) find it to manoeuvre a

wheelchair around your home?…READ OUT…

(1) very easy (2) fairly easy (3) neither easy nor difficult (4) fairly difficult (5) very difficult

HAS445 ASK OR RECORD

Some people live in 'sheltered' accommodation, where a warden or scheme manager is available to help them if they need it. Can I just check whether this is sheltered accommodation here? (1) Yes (2) No

HAS445a Can I just check, are any of the following provided here...

READ OUT

(1) ... 24 hour help/support (2) nurse on the premises (3) none of these?

FUNDING OF MAJOR REPAIRS OWNER OCCUPIERS PayRep SHOW CARD Z Now, could I ask you to think about your repairs to your home.

If your home needed some major repair work, not covered by your insurance and that would cost more than you can readily afford, how would you pay for it? CODE ALL THAT APPLY (1) Get a loan from a bank, building society, or other commercial lender (2) Borrow from a member of my family/close friend (3) Try to get a grant from my local council (4) Draw on savings (5) Draw on flexible mortgage equity (6) OTHER – please specify in a note (7) None of these – would not be able to pay for the work

NUMBER OF HOUSEHOLD VEHICLES ALL HOUSEHOLDS Ifcarnew How many cars or vans are owned, or available for use, by you or anyone else in your

household? INCLUDE: ANY PROVIDED BY EMPLOYERS IF NORMALLY AVAILABLE FOR PRIVATE USE BY ANY HOUSEHOLD MEMBER. EXCLUDE: VEHICLES USED SOLELY FOR THE CARRIAGE OF GOODS.

ParkOwn And now thinking about the parking facilities available only for the use of your household, do

you have (even if you make no use of them)…RUNNING PROMPT… INTERVIEWER: DO NOT INCLUDE COMMUNAL PARKING FACILITIES HERE. DO

INCLUDE GARAGES THAT ARE RENTED ON SOMEONE ELSE’S PROPERY. CODE ALL THAT APPLY

(1) a garage (2) a car port (3) a private drive (4) or a designated parking space? (5) NONE OF THE ABOVE

PRESENT ACCOMMODATION OWNERS PRESINTR I'd now like to ask you a bit more about your home. Buy You said earlier that you (HRP) never had a mortgage on this accommodation; did you

(HRP) ... …RUNNING PROMPT... (1) buy this house/flat (2) inherit it (3) or acquire it in some other way?

Source SHOW CARD AA

(Apart from the mortgage) how did you (HRP) finance the purchase of the accommodation? INTERVIEWER: USE CODE 8: 'WINDFALL' FOR OTHER UNEXPECTED OR UNUSUAL SOURCES OF FINANCE, E.G. AN INSURANCE PAYMENT OR ACCIDENT COMPENSATION. CODE ALL THAT APPLY (1) Savings (2) Proceeds from sale of previous home (3) Money paid by local authority/housing association to encourage move from council/housing association accommodation (4) Money paid by private landlord to encourage move (5) Gift or loan from family or friend (6) Loan to cover deposit/bridging loan from elsewhere e.g. bank, employer (7) Inherited money (8) Windfall (9) Other (CODE ABOVE IF POSSIBLE) (10) No other sources - 100% mortgage

IFCIS You said earlier that you (HRP) (in part) financed the purchase of the accommodation with

money from a local authority or housing association. Can I just check, was that money paid.... …RUNNING PROMPT… (1) by the council under the Cash Incentive Scheme (CIS) (2) or by a Housing Association under the Tenants Incentive Scheme (TIS) (3) or was it paid under another type of scheme?

Seller01 SHOW CARD AB

Who did you (HRP) buy this accommodation from? (1) the builder or developer (2) A private individual (3) A local authority, council or New Town corporation (4) A housing association (5) A bank or building society or agent on their behalf (repossession sale)

(6) Someone else SellerEx SHOWCARD AC If you can remember, why did this private individual want to sell the property?

PROBE: Which others? CODE ALL THAT APPLY

(1) He/she was buying a property somewhere else in the UK (2) He/she was moving overseas (3) He/she was moving into rented accommodation (4) He/she died (5) He/she moved into sheltered accommodation/home for the elderly (6) He/she moved in with spouse/partner (7) He/she moved in with other relatives (8) They were divorcing/separating (9) Other reasons

RentPrev Immediately before you/you and household member name/ bought it, was this property

rented out?

(1) Yes (2) No

Survey SHOW CARD AD

When buying a property, there are a number of different types of valuations and surveys available which can be carried out to assess the condition of the property. When you/HRP purchased this accommodation, which of these types of survey did you have done…RUNNING PROMPT… CODE ALL THAT APPLY PLEASE INSERT CODE FROM SHOWCARD (1) …Property Valuation (Most basic, a limited check required by most mortgage lenders to

identify anything that might affect the security of the loan) (2) Home Buyers Survey and Valuation (A mid-level survey that checks the property’s

general state of repair) (3) Building or Structural Survey (A detailed examination of all accessible parts of a

property to identify major and minor faults, their implications and the possible costs of repairs)

(4) A specialist report? (May be recommended by the surveyor/valuer if specific problems e.g. wood worm or dry rot are identified during a survey of types 1-3 above)

(5) None of these YrBuy In which year did you (HRP) buy / start to buy / acquire this accommodation? RentPr Before you (HRP) bought / began buying this accommodation, were you (HRP) renting it?

(1) Yes (2) No

RTBSch Did you buy the property under the right to buy scheme or another sitting tenant scheme?

(1) Yes (2) No

TimeMove How many months elapsed between your/the offer for this place being accepted and the completion of the purchase? INTERVIEWER: PROMPT IF NECESSARY: Completion is when the property legally becomes yours. CODE NUMBER OF MONTHS. IF LESS THAN ONE MONTH, CODE '0'.

0..96 TimeMov2 Did you/you and household member name actually move in within one month of completion

of purchase, or was there a delay of a month or more? INTERVIEWER: IF HRP & PARTNER MOVED IN AT DIFFERENT TIMES, RECORD TIME BETWEEN COMPLETION AND WHOEVER MOVED IN FIRST (1) Move in within a month of completion (2) Moved in a month or more after completion

TimeMov3 How many months elapsed between completing the purchase and actually moving in? INTERVIEWER: CODE NUMBER OF MONTHS 1..96

MORTGAGE TYPE & PAYMENTS MORTGAGORS PurcLoan Can I just check, do you/does HRP have one mortgage or loan on this accommodation, or

more than one? INTERVIEWER: WE ARE INTERESTED IN THE PRESENT MORTGAGE. EXCLUDE ANY SEPARATE LOANS TAKEN OUT FOR HOME IMPROVEMENT THAT ARE NOT PART OF YOUR MAIN MORTGAGE/LOAN. (1) One (2) Two (or more) loans for purchase

IntroM The next questions are about the main mortgage for the purchase of this accommodation. Lend4N Who did you (HRP) get the present mortgage from...READ OUT...

(1) a bank which used to be a building society (e.g. Abbey National, Alliance & Leicester, Bristol & West, Cheltenham & Gloucester, Halifax, Northern Rock, Woolwich)

(2) a building society (3) another bank (4) a local authority (5) an insurance company (6) someone else?

MorgTyp SHOW CARD AE

Is this mortgage/loan… ...RUNNING PROMPT... INTERVIEWER: IF NECESSARY ADD ‘With a repayment mortgage, by repaying the original loan we mean the original capital sum borrowed

(1) an endowment mortgage (where mortgage payments cover the interest only), (2) a repayment mortgage (where mortgage payments cover interest and part of the

original loan), (3) a pension mortgage (where mortgage payments cover interest only), (4) or a PEP mortgage, ISA mortgage or Unit Trust mortgage (5) or both an endowment (or any interest only) mortgage and a repayment mortgage? (6) an interest only mortgage with more than one linked investment (e.g. pension and unit

trust, endowment and ISA) (7) an interest only mortgage with NO linked investment (e.g. NO endowment, PEP or ISA) (8) or another type (not listed above)

Repay SHOW CARD AF

(Can I just check), How is the repayment of the original loan covered?

CODE ALL THAT APPLY

(1) Payments under an endowment policy (2) Repayment mortgage payments (3) Current payments into a Pension Plan (pension mortgage) (4) Current payments into a PEP or ISA (5) Current payments into a Unit Trust or Investment Trust scheme (6) Current payments into any other savings/investment scheme (7) None of the above

RepayEnd SHOW CARD AG

Apart from the endowment mentioned earlier is the repayment of the original loan covered by any of the things on this card? CODE ALL THAT APPLY (1) Current payments into a Pension Plan (pension mortgage) (2) Current payments into a PEP or ISA (3) Current payments into a Unit Trust or Investment Trust scheme (4) Current payments into any other savings/investment scheme (5) Proceeds from sale of existing house only (6) None of the above

HowPayM SHOW CARD AH

You described your mortgage as an interest only with NO linked investments. From this card, how do you propose to repay the mortgage? (1) Proceeds from sale of this house/flat (2) Sale of other property (3) Use savings/other investments not linked to mortgage (4) Take out an investment with existing mortgage or with new interest only mortgage (5) Expected inheritance (6) Change to a repayment mortgage (7) Other (8) Don’t know

Interest SHOW CARD AI

What type of interest rate is being paid on this mortgage? INTERVIEWER: IN ADDITION A MORTGAGE CAN BE DISCOUNTED OR IT CAN TRACK BANK BASE RATES. DISCOUNTED AND TRACKER MORTGAGES WILL BE ASKED ABOUT IN THE QUESTIONS THAT FOLLOW. CODE ONE ONLY (1) Capped for 5 years or less (2) Capped for more than 5 years (3) Variable – can change from month to month (4) Variable – reviewed annually (5) Variable – don’t know which type or other type (6) Fixed for 5 years or less (7) Fixed for more than 5 years (8) Other

Discount Is your mortgage rate discounted in any way?

INTERVIEWER: A DISCOUNTED MORTGAGE IS ONE WHERE THE INTEREST CHARGED IS BELOW THE LENDER’S STANDARD VARIABLE RATE

(1) Yes (2) No

Track Is your mortgage a ‘tracker’ mortgage?

INTERVIEWER: TRACKER MORTGAGES ARE BASED ON INTEREST RATES WHICH ARE TIED TO THE BANK OF ENGLAND’S BASE RATE.

(1) Yes (2) No

YrMorgSt In which year was this current mortgage taken out?

INTERVIEWER: WE ARE INTERESTED IN THE PRESENT MORTGAGE. HENCE IF THEY HAVE SWITCHED MORTGAGES SINCE BUYING THE PROPERTY WE WANT THE DATE THAT THEY TOOK OUT/SWITCHED MORTGAGES

YrMorgEn And in which year is this current mortgage due to paid off?

INTERVIEWER: WE ARE INTERESTED IN THE PRESENT MORTGAGE. MorgLnth When this current mortgage was taken out, for how many years was it due to run?

INTERVIEWER: THIS MAY NOT NECESSARILY BE THE SAME AS THE DIFFERENCE BETWEEN THE MORTGAGE STARTING AND ENDING. 0..50

PayMorg SHOW CARD AJ

Which of these statements best describes the way in which you intend to pay off your current mortgage? CODE ONE ONLY

(1) Pay off mortgage at scheduled time (2) Reduce the term by trying to pay the mortgage off early (3) Extend the term to reduce payment amounts (4) Expect to re-mortgage or sell before mortgage is repaid

MProb SHOW CARD AK

Looking at this card, can you please tell me if any of these applied to you in the three year period before you took out your current mortgage? CODE ALL THAT APPLY

(1) Arrears on previous mortgage or loan (2) Arrears on an unsecured loan (3) A county court judgement greater than £100 (4) A bankruptcy order (5) An individual voluntary arrangement with a financial institution following financial

problems, often mortgage arrears (6) None of these

CurrAcc All in one accounts are a new type of flexible mortgage which allow a person to link together

different accounts – for example a current account, a savings account and a mortgage (as well as any other loans). There are two types of all-in-one account, current account mortgages and offset mortgages. Is your mortgage an all-in-one account? Examples include a Virgin-One account, a Wooliwich Open Plan, or some other all-in-one account. (1) Yes (2) No

AllOne SHOW CARD AL Is your all-in-one account mortgage, a current account mortgage or an off-set mortgage?

(1) Current Account (2) Off Set

SelfCert Is your mortgage a self-certification mortgage? By that, I mean a mortgage where you did

not need to provide proof of income.

(1) Yes (2) No

CurrBal What is the amount of the negative balance or overdraft on your current account mortgage? OutStand What is the amount still outstanding on your mortgage/loan – that is how much do you still

have to pay off? MorgPayU How much is your usual payment on this mortgage or loan – Please INCLUDE any

payments for endowment policies but EXCLUDE any other items. INTERVIEWER: INCLUDE PAYMENTS BY PEOPLE OUTSIDE THE HOUSEHOLD. EXCLUDE CHARGES FOR MORTGAGE PROTECTION POLICIES, INSURANCE ON STRUCTURE OR CONTENTS UNLESS THE INFORMANT CANNOT SEPARATE THEM FROM THE MORTGAGE PAYMENT. SHARED OWNERSHIP SCHEMES - ENTER THE COMBINED RENTAL AND MORTGAGE PAYMENTS. TWO CONCURRENT MORTGAGES - ENTER THE COMBINED LAST PAYMENT.

ENTER THE AMOUNT TO THE NEAREST £1 MorgPerL How long did this cover?

(1) one week (2) two weeks (3) three weeks (4) four weeks (5) calendar month (7) two calendar months (8) eight times a year (9) nine times a year (10) ten times a year (13) three months/13 weeks (26) six months/26 weeks (52) one year/12 months/52 weeks (53) Other

Morgpero Would you please give me that in weeks? EndChk Can you confirm that your mortgage package includes an endowment policy?

(1) Yes (2) No

DthChk Would this pay off the whole of the mortgage in case of death?

(1) Yes (2) No

MpolDth Do you have a specific life insurance policy which would pay off your mortgage in case of

death?

(1) Yes (2) No (3) Don’t know

MpolCrit Do you have an insurance policy which would pay off all (or some) of your mortgage in

case of critical illness? This would pay off your whole mortgage or an agreed amount if you were diagnosed with a potentially life threatening illness (such as cancer or alzheimer’s).

(1) Yes (2) No (3) Don’t know

MPolSKUn Do you have an insurance policy intended specifically to pay your regular mortgage

payments in the event of accident, sickness or unemployment/redundancy? (1) Yes (2) No (3) Don’t Know

MPolCov Does it cover…RUNNING PROMPT…

INTERVIEWER: INCLUDE POLICIES WHICH PAY OUT IN THE EVENT OF ACCIDENT, SICKNESS OR REDUNDANCY. DO NOT INCLUDE – LIFE ASSURANCE/ENDOWMENT POLICIES LINKED TO THE MORTGAGE NOR MORTGAGE INDEMNITY POLICIES (1) Unemployment only (2) Accident or sickness only (3) Or both unemployment and accident or sickness?

MorInFlx Some mortgages give the borrower the flexibility to make certain changes without asking

their lender first, such as varying the amount or timing of payments, or taking breaks in some circumstances. Do you/HRP have a mortgage of this type?

(1) Yes (2) No

MorFlx2 SHOW CARD AM

Does your mortgage provide any of the following features, without special arrangement, penalty or restriction? CODE ALL THAT APPLY (1) Ability to make overpayments (2) Immediate benefit for any overpayment (i.e. interest recalculated straight away) (3) Ability to borrow back any overpayments (4) Ability to make underpayments (5) Ability to take payment holidays (6) Interest calculated daily (7) Ability to increase the amount borrowed on the mortgage since the initial loan (8) SPONTANEOUS ONLY - None of these

Redemp If you wanted to either repay part or all of your mortgage early, or switch to another lender,

would you have to pay any additional charges to current lender? That is, do you have early redemption charges attached to your mortgage?

(1) Yes (2) No

RedempSP Do these early redemption charges only apply within a specified lower rate period?

(1) Yes (2) No

IncrMorg Have you increased the amount borrowed on your property since the initial loan?

(1) Yes (2) No

IncrHow SHOW CARD AN

How did you increase the initial loan?

(1) re-mortgaging and borrowing a larger amount, (2) taking out a further advance in addition to existing mortgage, (3) Using the automatic right to increase the mortgage up to an agreed sum

MorgTyp2 SHOW CARD AE

And is the second mortgage/loan (that you mentioned earlier)…RUNNING PROMPT… INTERVIEWER: IF NECESSARY ADD ‘With a repayment mortgage, by repaying the original loan we mean the original capital sum borrowed’ (1) An endowment mortgage (where mortgage payments cover the interest only) (2) A repayment mortgage (where mortgage payments cover interest and part of the

original loan (3) A pension mortgage (where mortgage payments cover interest only) (4) Or a PEP mortgage, ISA mortgage or Unit Trust mortgage (5) Or both an endowment (or any interest only) mortgage and a repayment mortgage (6) An interest only mortgage with more than one linked investment (e.g. pension and unit

trust, endowment, and ISA) (7) An interest only mortgage with NO linked investment (e.g. NO endowment, PEP or ISA) (8) Or another type (not listed above)

MORTGAGE ARREARS MORTGAGORS MrgArN1 As you may know, many people are falling behind with their mortgage payments.

Please tell me which of the following statements best describes your current situation...READ OUT... (1) You are making the mortgage payments yourself/yourselves (2) The DWP are paying some or all of the mortgage interest (3) Or someone else is paying the mortgage?

DSSMorg Is interest on your mortgage paid for you by the DWP in full or in part?

(1) in full (2) in part

MgArN2A Can I just check, have you been able to pay the rest of the interest (i.e. the amount not

covered by the DWP payments)? (1) Yes (2) No

MgArN2B Have you been able to pay the rest of the payment due (i.e. the payments on the capital)?

(1) Yes (2) No

MgArN2C Can I just check, are there any payments still outstanding from the time before the DWP

started contributing? (1) Yes (2) No

MrgArN3 SHOW CARD AP

Could I check, there are a number of different ways that people could end up owing payments on their mortgage. Would you look at this card and tell me whether any of the

statements apply to you. CODE ALL THAT APPLY (1) only part of regular mortgage paid (2) one or more regular payments missed (3) mortgage account shows as behind, but not true/ not my fault (4) agreed with a lender to pay reduced regular amount until circumstances improve (5) mortgage protection policy does not apply/cover all payments, and I can not make up the difference (6) none of these

MrgArr SHOW CARD AQ

Still thinking about mortgage repayments could you please look at this card and tell me what your current situation is? (1) Up-to-date with payments (2) Less than 3 months behind (3) 3 months to 6 months behind (4) Over 6 months behind

MrgAr2 How easy are you finding it to keep up with your mortgage payments. Would you say you....

…RUNNING PROMPT… (1) have no difficulty in keeping up, (2) find it rather difficult, (3) or find it very difficult to keep up?

MrgAr4 You said that you are up to date with your current payments, but can I just check, are there

any earlier payments still outstanding? (1) Yes (2) No

MrgAr5 How long ago did you first fall behind with your repayments?

(1) Less than three months ago (2) Three months but less than six months ago (3) Six months but less than a year ago (4) One but less than two years ago (5) Two years ago or more

MrgAr6 Were you ever behind with the payments for this house/flat before the present spell in

arrears? (1) Yes (2) No

MrgArN4 How are you doing with your payments at the moment. Are you.....

RUNNING PROMPT (1) falling further behind (2) or keeping up with your regular payments but still owe some arrears?

MrgAr3 SHOW CARD AR

Which of the following reasons help explain why your household has fallen behind in the mortgage payments? You can give as many reasons as you like. CODE ALL THAT APPLY (1) A spouse or partner left home or died (2) Someone else who had been contributing left home

(3) Someone who had been contributing became pregnant/new baby born (4) Someone who had been earning, lost pay because they were sick or injured (5) Self-employed and income has gone down (6) Someone was made redundant/is unemployed (7) Someone lost overtime or worked reduced hours (8) Someone worked same hours but for less pay (9) There was an increase in the mortgage payments (10) There was an increase in other payments (11) Other

PREVIOUS EXPERIENCE OF OWNING OWNER OCCUPIERS OwnPr You may have told me this already but may I just check, have you (HRP) owned any other

accommodation before this house/flat? INCLUDE JOINT OWNERSHIP (1) Yes (2) No

PrevSale You said that you/HRP have not previously owned a property.

Earlier you mentioned that you/HRP purchased your current accommodation with proceeds from the sale of a previous home, were these proceeds from... READ OUT... CODE ONE ONLY. INTERVIEWER: CODE ANSWER WHICH BEST DESCRIBES WHERE THE MAJORITY OF THE SALE PROCEEDS CAME FROM. INTERVIEWER: IF RESPONDENT INDICATES THEY GAVE A WRONG ANSWER TO A PREVIOUS QUESTION, PLEASE RETURN TO THE APPROPRIATE QUESTION AND CORRECT IT (EITHER 'SOURCE' OR 'OWNPR').

(1) ...a separation/divorce settlement from a house that was not owned by you/HRP, (2) ...a house/property that you/HRP inherited (alone or with others), (3) ...a house/property sold by a relative of you/HRP, (4) Or other?

OwnPrN Have you (HRP) ever owned any previous accommodation?

CODE FIRST THAT APPLIES

(1) by self? (2) jointly with someone else (other than present partner)? (3) jointly with present partner?

YrFst In which year did you (HRP) become the owner of the first accommodation you (HRP) ever

owned?

SitTn Thinking about the first accommodation you (HRP) ever owned, were you (HRP) renting it before you (HRP) started to buy it/became the owner? (1) Yes (2) No

StLA Did you (HRP) rent it from…

...RUNNING PROMPT…

(1) a local authority or New Town Corporation (2) a housing association (3) or some other landlord?

MORTGAGE EQUITY OWNER OCCUPIERS PropVal What is the approximate value of your/you and HRP’s home at present?

INTERVIEWER An estimate is acceptable. Round to the nearest thousand pounds. 0..2000000

Othprop Do you/you and HRP name own a property in the UK or elsewhere? (1) Yes (2) No

EqRel SHOW CARD AS People who own property can release money from the value of their property by taking out a larger mortgage or a new loan or by buying or selling a property. Have you/you and partner done any of the things on this card in the last three years?

CODE ALL THAT APPLY

(1) Remortgaged my/our current home and had money left over after paying off my /our previous mortgage

(2) Remortgaged or topped up a mortgage on another property that I/ we own and had money left over

(3) Sold my/our old home and bought this one and had money left over (4) Sold another property that I/we own and had money left over (5) Taken out a new mortgage on my/our current home when I/ we didn't previously have a

mortgage (6) Taken out a further advance or top-up on my/our current mortgage (7) Taken out a personal loan which is secured against my/our current home (8) None of these

EqRelM SHOW CARD AS AGAIN And which of these have you done most recently? Answer codes as at EqRel EqAmt How much money was left over after you took out the remortgage on your home/ you took

out the remortgage on your other property/ you sold your home/ you sold your other property? INTERVIEWER: THIS REFERS TO THE MONEY LEFT AFTER THE ORIGINAL MORTGAGE WAS PAID OFF, AND AFTER ANY SOLICITORS' FEES, STAMP DUTY, MOVING COSTS ETC WERE ALL PAID. AN ESTIMATE IS ACCEPTABLE. ROUND TO THE NEAREST THOUSAND POUNDS. 0..999999

NewMAmt How much did you borrow on this new mortgage?

INTERVIEWER: THIS REFERS TO THE MONEY LEFT AFTER ANY FEES AND EXPENSES WERE ALL PAID OFF. AN ESTIMATE IS ACCEPTABLE. ROUND TO THE NEAREST THOUSAND POUNDS. 0..999999

AdvAmt By how much did you increase your borrowing? INTERVIEWER: THIS REFERS TO THE MONEY LEFT AFTER ANY FEES AND EXPENSES WERE ALL PAID OFF. AN ESTIMATE IS ACCEPTABLE. ROUND TO THE NEAREST THOUSAND POUNDS. 0..999999

LoanAmt How much did you borrow on this personal loan secured against your home?

INTERVIEWER: THIS REFERS TO THE MONEY LEFT AFTER ANY FEES AND EXPENSES WERE ALL PAID OFF. AN ESTIMATE IS ACCEPTABLE. ROUND TO THE NEAREST THOUSAND POUNDS. 0..999999

EqSpend SHOW CARD AT Looking at this card, what were the main things that you did with the extra money? CODE ALL THAT APPLY

(1) Paid off debts (2) Invested or saved the money (3) Paid for home improvements / renovations (4) Paid for new goods for the property e.g. carpets or furniture (5) Financed the purchase of another property for yourself (in the UK) (6) Financed the purchase of another property for yourself (abroad) (7) Helped finance the purchase of another property for another family member (8) Bought a car / other vehicle (9) Paid for a holiday (10) Paid for school fees (11) Paid for university costs (12) Paid for medical fees / nursing home (13) Started a business (14) Other

RentInc Do you receive, or intend to receive, a rental income from the other property you

purchased? INTERVIEWER: PROMPT FOR WHEN RESPONDENT DOES INTEND TO RECEIVE RENTAL INCOME.

(1) Yes, I currently receive a rental income from the property (2) No, but I intend to receive a rental income from this property in the next year (3) No, but I intend to receive a rental income from this property at some point in the future (4) No, I never intend to receive a rental income from this property

EqFt Thinking about your main home or other property that you own, within the next 2 years, are you planning to...RUNNING PROMPT... IF RESPONDENT SAYS THEY MIGHT DO MORE THAN ONE OF THESE, SELECT THE OPTION WHICH THEY ARE MOST LIKELY TO DO, OR WILL DO FIRST. (1) ....take out a remortgage (2) take out a further advance or top up on your current mortgage (3) take out a personal loan secured against your home (4) pay-off a lump sum on your mortgage over and above your normal repayments (5) none of these?

FutAmt How much extra do you expect to borrow? INTERVIEWER: AN ESTIMATE IS ACCEPTABLE.

(1) Zero - remortgage but not increase borrowing (2) £1 - £9,999 (3) £10,000 - £24,999 (4) £25,000 - £49,999 (5) £50,000 - £74,999 (6) £75,000 - £99,999 (7) £100,000 - £124,999 (8) £125,000 - £149,999 (9) £150,000 - £174,999 (10) £175,000 - £199,999 (11) £200,000 - £224,999 (12) £225,000 - £249,999

(13) £250,000 or more

FutSpend SHOW CARD AU What are the main things that you expect to do with the extra money after you

remortgage/take out a further advance? CODE ALL THAT APPLY Answer codes as at EqSpend MORTGAGE EQUITY WITHDRAWAL ALL HOUSEHOLDS Sec1 May I just check are you (HRP) currently using this house/flat as security for a mortgage or

loan of any kind including a special equity release mortgage?

(1) Yes – ordinary loan/mortgage (2) Yes – equity release mortgage (3) No

SecY In which year did you (HRP) take out the mortgage/loan? SecM And which month was that?

(1) Jan-Mar (2) Aprl-Jun (3) Jul-Sep (4) Oct-Dec

SecAmt What was the amount of the mortgage/loan? INTERVIEWER: IF RESPONDENT DOES NOT KNOW EXACT AMOUNT, ASK FOR

ESTIMATE. SecWho Who provided you (HRP) with the mortgage/loan?

(1) a bank which used to be a building society? (e.g. Abbey National, Alliance and Leicester, Bristol and West, Cheltenham and Gloucester, Halifax, Northern Rock, Woolwich)

(2) a building society (3) another bank (4) a local authority (5) an insurance company (6) someone else

SecReas From the list that I am about to read out, can you please tell me if you (HRP) spent some of

this money on any of these items or not? Answer codes as at EqSpend SecExp And can I ask which was the most expensive item? Answer codes as at EqSpend SecY2 In which year did you (HRP) take out the mortgage/loan? SecM2 And which month was that?

(1) Jan-Mar (2) Aprl-Jun (3) Jul-Sep (4) Oct-Dec

SecLump Was the mortgage/loan...READ OUT...

(1) lump sum (2) or regular income?

SecAmt2 What was the amount of the mortgage/loan?

INTERVIEWER: IF RESPONDENT DOES NOT KNOW EXACT AMOUNT, ASK FOR ESTIMATE.

SecInc What was the income per month?

INTERVIEWER: IF RESPONDENT DOES NOT KNOW EXACT AMOUNT, ASK FOR ESTIMATE.

SecWho2 Who provided you (HRP) with the mortgage/loan?

(1) a bank which used to be a building society? (e.g. Abbey National, Alliance and Leicester, Bristol and West, Cheltenham and Gloucester, Halifax, Northern Rock, Woolwich)

(2) a building society (3) another bank (4) a local authority (5) an insurance company (6) someone else

SecRev Have you (HRP) taken out a reversion plan or part reversion plan (i.e. have you (HRP) sold

your (HRP) home or part of it to a reversion company)?

(1) Yes (2) No

PREVIOUS EXPERIENCE OF OWNING SOCIAL RENTERS Own1985 ASK OR RECORD

In the last 10 years, that is since January 1994, have you (HRP) ever owned your own home either on your own or jointly with someone else? INCLUDE SHARED OWNERS (1) Yes (2) No

BuyLAHA Did you buy the property you had been renting from a council or Housing Association?

(1) Yes - council (2) Yes - Housing Association (3) No

Share85 And in the last 10 years since January 1994, have you (HRP) owned as a shared owner,

that is paying part rent, part mortgage? (1) Yes (2) No

Grant When you (HRP) bought the property that you owned, did you (HRP) buy with the help of a

cash grant from a local council or housing association or have you (HRP) bought with an interest-free loan from a housing association? (1) Yes (2) No

WhyBack Could you tell me the reason(s) for coming back to council (housing association) housing?

CODE ALL THAT APPLY (1) Marriage/partnership broke up, partner stayed on (2) Marriage/partnership broke up, both moved (3) Could not afford payments (4) Other

SUCCESSION TENANCIES SOCIAL RENTERS ResTen Were you (HRP) already living here when you took over the tenancy (on your current

home)? (1) Yes (2) No

LivTen Did you acquire a council (housing association) tenancy, because you were living with

someone who was a tenant? (1) Yes (2) No

WhoPrTn Was the previous tenant/person you were living with your (the HRP or partner's) ...

…INDIVIDUAL PROMPT… (1) husband, wife or partner? (2) mother or father? (3) other relative? (4) someone else you were looking after? (5) other?

ReasTen Did you take over/acquire the tenancy on the death of .... (previous tenant), on his/her move

to a residential home or other institution, or on divorce/separation? (1) Death of tenant (2) Tenant's move to residential home or other institution (3) On divorce/separation (4) Other

ReasTnO INTERVIEWER PLEASE GIVE REASON TenStrt When did you take on the tenancy?

(1) 1989 or earlier (2) 1990 to 1994 (3) 1995 (4) 1996 (5) 1997 (6) 1998

(8) 1999 (9) 2000 (10) 2001 (11) 2002 (12) 2003 (13) 2004 (14) 2005 (15) 2006

LngthTn How long had you been living there when you took on the tenancy?

(1) less than twelve months, (2) twelve months or more?

CAgree Did the council (housing association) agree to your taking on of the tenancy?

(1) Yes (2) No

ALLOCATION OR TRANSFER OF TENANCIES SOCIAL RENTERS

SRCheck2 May I just check, had you been accepted as homeless by the council before you were

allocated your current home? INTERVIEWER: AUTHORITIES MUST SECURE TEMPORARY ACCOMMODATION FOR HOUSEHOLDS WHO ARE HOMELESS THROUGH NO FAULT OF THEIR OWN AND IN A PRIORITY NEED GROUP (E.G. FAMILIES WITH DEPENDENT CHILDREN). THIS DUTY ENDS WHEN THE HOUSEHOLD IS ALLOCATED PERMANENT HOUSING. (1) Yes (2) No

HOUSING BENEFIT SOCIAL RENTERS IntHB I would now like to ask you some questions about housing benefit and rent.

(1) PRESS ENTER TO CONTINUE HBen Some people qualify for Housing Benefit, that is, a rent rebate or allowance.

Do you receive Housing Benefit? (1) Yes (2) No

AmtHB How much Housing Benefit was allowed for the last rent?

ENTER AMOUNT TO NEAREST £1

PerHB How long did this cover?

(1) one week (2) two weeks (3) three weeks (4) four weeks (5) calendar month (7) two calendar months (8) eight times a year

(9) nine times a year (10) ten times a year (13) three months/13 weeks (26) six months/26 weeks (52) one year/12 months/52 weeks (53) Other

PerHBenO Would you please give me that in weeks? HBWait Are you awaiting the outcome of a claim for Housing Benefit (Rent Rebate/Rent

Allowance)? (1) Yes (2) No

HBReb Is Housing Benefit normally deducted from the rent or are you supposed to pay the rent

in full and get the money back later? (1) Housing Benefit deducted from rent (2) Pay in full and get money back later

RENT AND ARREARS SOCIAL RENTERS RentAmt How much rent did your (this) household actually pay last time it was due, after deducting

any Housing Benefit (rent rebate)? INTERVIEWER: ENTER '0' IF A 100% RENT REBATE/HOUSING BENEFIT IS RECEIVED (I.E. THE HOUSEHOLD DOES NOT PAY ANY RENT THEMSELVES) OR IF RENT PAID DIRECT BY SOMEONE ELSE OUTSIDE HOUSEHOLD. ENTER TO THE NEAREST £1 (AFTER HOUSING BENEFIT)

RentPeriod For how long did this cover?

(1) one week (2) two weeks (3) three weeks (4) four weeks (5) calendar month (7) two calendar months (8) eight times a year (9) nine times a year (10) ten times a year (13) three months/13 weeks (26) six months/26 weeks (52) one year/12 months/52 weeks (53) Other

Persrnto Would you please give me that in weeks? RentHol Do you have a rent holiday?

(1) Yes (2) No

RentHolWks For how many weeks a year do you have a rent holiday? SRLevel [*] What do you think of the present level of rent set by the Local Authority/Housing

Association for your accommodation; do you think it is ...RUNNING PROMPT... INTERVIEWER: WE ARE INTERESTED IN THE LEVEL OF FULL RENT SET BY THE LA/HA, EVEN IF THE RESPONDENT DOESN'T PAY IT ALL (E.G. SOME PAID BY HOUSING BENEFIT).

(1) very high for what you get (2) slightly high, (3) about right, (4) slightly low, (5) or very low for what you get?

HAS229 [*] Some people can easily afford to pay their rent, others find it difficult to pay. How easy or

difficult is it for your household to afford the rent? Is it ... …RUNNING PROMPT... INTERVIEWER: THIS QUESTION IS CONCERNED WITH THE AMOUNT ACTUALLY PAID IN RENT. THIS MIGHT NOT BE THE FULL AMOUNT SET BY THE LA/HA (IF, FOR EG, THEY RECEIVE HOUSING BENEFIT). (1) very easy, (2) fairly easy, (3) fairly difficult, (4) or very difficult?

SocWr Were water or sewerage charges included in the rent which you mentioned? (1) Yes (2) No

WRamt How much was included?

ENTER TO THE NEAREST £1 PTax Does this rent include Council Tax?

(1) Yes (2) No

PTaxA You said that the amount due in rent last time was £(amount of rent paid by household).

How much of this was for Council Tax? ENTER AMOUNT TO NEAREST £1

RELATIONS WITH THE LANDLORD SOCIAL RENTERS HAS211 [*] Generally, how good or bad do you feel your landlord is at keeping you informed about

things that might affect you - that is you as a tenant? Are they ... …RUNNING PROMPT… (1) very good (2) fairly good (3) fairly bad (4) or very bad?

HAS212 [*] How much account do you feel your landlord takes of tenants' views when making

decisions? Would you say ...

…RUNNING PROMPT… (1) a lot, (2) a little, (3) or, none at all?

HAS213 [*] SHOW CARD AV

Generally, how satisfied are you with the way your landlord deals with repairs and maintenance? (1) Very satisfied (2) Fairly satisfied (3) Neither satisfied nor dissatisfied (4) Fairly dissatisfied (5) Very dissatisfied (6) SPONTANEOUS ONLY - Landlord doesn't do any repairs (7) SPONTANEOUS ONLY – Not applicable, no repairs have been necessary

HAS238N SHOW CARD AV

[*] And taking everything into account, how satisfied are you with the housing services provided by your landlord? INTERVIEWER: FOR SUB-TENANTS 'LANDLORD' REFERS TO THE IMMEDIATE RATHER THAN OVERALL LANDLORD. (1) Very satisfied (2) Fairly satisfied (3) Neither satisfied nor dissatisfied (4) Slightly dissatisfied (5) Very dissatisfied

TenBW [*] On the whole, do you think that over the past two years the housing service provided by

your landlord has got better or worse, or haven't things changed much? (1) Better (2) Worse

(3) No change TenBet [*] SHOW CARD AW In what way has the service got better? CODE ALL THAT APPLY

(1) Repairs service has got quicker, more efficient (2) Repairs service has become of a higher standard (3) Other services have got better (4) Modernisation work to the property has been/is being done (5) Additional facilities have been provided (e.g. intercom) (6) More and/or better information is being provided to me (7) More opportunities for me to take part in making decisions about things that affect me (8) Staff have become more helpful (9) More staff are available (10) Other

TenWors [*] SHOW CARD AX In what way has the service got worse? CODE ALL THAT APPLY

(1) Repairs service has got slower, less efficient (2) Repairs service has become of a lower standard (3) Other services have got worse (4) Less and/or worse information is being provided to me (5) Fewer opportunities for me to take part in making decisions about things that affect me

(6) Staff have become less helpful (7) Less staff are available (8) Other

DEPOSITS PAID ON PREVIOUS PRIVATELY RENTED HOME OWNER OCCUPIERS AND SOCIAL RENTERS WHOSE PREVIOUS HOME WAS PRIVATELY RENTED Equivalent to questions PRDepos - PRFeelND in Tenancy Group questionnaire Tenstrty You said that you/name of HRP’s previous (permanent) home was rented privately.

Just thinking about that place for a moment, when did this tenancy commence? 1900:2006 TenstrtM And what month was that?

(1) January (2) February (3) March (4) April (5) May (6) June (7) July (8) August (9) September (10) October (11) November (12) December

TenEndY And when did the tenancy end? 1900:2006 TenEndM And what month was that?

(1) January (2) February (3) March (4) April (5) May (6) June (7) July (8) August (9) September (10) October (11) November (12) December

Deposit Did you pay a deposit there when you moved in?

(1) Yes (2) No

DepProp SHOWCARD AY

Thinking back to when you/name of HRP paid this deposit, how much was the deposit as a proportion of the rent? (1) Less than one week's rent (2) One week's rent but less than two weeks' rent

(3) Two weeks' rent but less than three weeks' rent (4) Three weeks' rent but less than four weeks'/one calendar month's rent (5) Four weeks'/one calendar month's rent (6) More than four weeks'/one calendar month's rent

FEE Excluding any deposit, were you/was name of HRP charged a fee by a landlord or letting agency?

(1) Yes (2) No

FeeFor SHOW CARD AZ What was this fee for? CODE ALL THAT APPLY

(1) A non-returnable fee paid to the agency for finding the property for you (2) A non-returnable administration fee for references, contracts and inventories (3) A non-returnable holding fee to ensure no-one else viewed or rented the property (4) A returnable holding fee to ensure no-one else viewed or rented the property (5) Other

FeeAmt How much was this fee?

(RECORD TO NEAREST POUND) UseDep At the end of the tenancy, did you use all or part of the deposit towards rental payment(s)?

(1) Used all of the deposit (2) Used part of the deposit (3) Did not use of the deposit

LlPermit Was this with the agreement of the landlord or not?

(1) Yes (2) No

RetrnDep When you moved out of that accommodation, was the deposit returned to you in full, in part

or not returned at all? (1) Returned in full (2) Returned in part (3) Not returned (4) Don't know/Can't remember

WhyNDep SHOW CARD BA

What reason did your landlord/agent give for not returning the deposit (in full)? (1) It was to cover damage to the property (2) It was to cover cleaning the property (3) It was to cover unpaid rent (4) It was to cover other bills left unpaid by the tenant (5) Some other reason (6) Landlord / agent gave no reason

RentOwe Was rent owing or not?

(1) Yes (2) No

Deprtn SHOW CARD AY

As a proportion of the rent how much of the deposit was kept by the landlords or letting agency? (1) Less than one week's rent (2) One week's rent but less than two weeks' rent (3) Two weeks' rent but less than three weeks' rent (4) Three weeks' rent but less than four weeks'/one calendar month's rent (5) Four weeks'/one calendar month's rent (6) More than four weeks'/one calendar month's rent

FeelNDep [*] SHOW CARD BB

How did you feel about the landlord withholding (part of) your deposit? Please choose your answer from this card. (1) The landlord should not have withheld any of the deposit (2) The landlord was justified in withholding some of the deposit, but not as much as he/she did (3) The landlord was justified in withholding as much of the deposit as he/she did

ECONOMIC ACTIVITY STATUS ALL ADULTS IN THE HOUSEHOLD EconAct SHOW CARD BC

Looking at this card, how would you describe (your/adult household member name) situation in the 7 days ending the (Sunday of the last week)? INTERVIEWER: IF WAITING TO START A JOB OR GOVERNMENT TRAINING SCHEME CODE AS SEEKING WORK. CODE THOSE WITH A JOB WHO WERE AWAY FROM WORK (E.G. ON HOLIDAY) AS WORKING. CODE ALL THAT APPLY

(1) Working: Full-time (2) Working: Part-time (3) Government training scheme (4) Not working because of long term sickness or disability (5) Registered unemployed (6) Not registered unemployed but seeking work (7) At home/not seeking work (including looking after the home or family) (8) Retired (including retired early) (9) Full-time Student (10) Other (SPONTANEOUS ONLY)

OCCUPATION OF HOUSEHOLD REFERENCE PERSON ALL HOUSEHOLDS LookWk How long have you (HRP) been looking for paid work or a place on a government training

scheme?

(1) Not yet started (2) Less than 1 month (3) 1 month but less than 3 months (4) 3 months but less than 6 months (5) 6 months but less than 12 months (6) 12 months or more

Everwk Have you (HRP) ever had a paid job, apart from casual or holiday work? (1) Yes (2) No

DtJbL When did you (HRP) leave your last PAID job?

FOR MONTH NOT GIVEN....ENTER 6 FOR MONTH FOR DAY NOT GIVEN....ENTER 15 FOR DAY

IndD CURRENT OR LAST JOB OF HRP

What did the firm/organisation you (HRP) worked for mainly make or do (at the place where you (HRP) worked)? DESCRIBE FULLY - PROBE MANUFACTURING or PROCESSING or DISTRIBUTING ETC. AND MAIN GOODS PRODUCED, MATERIALS USED, WHOLESALE or RETAIL ETC.

OccT01 JOB TITLE….CURRENT OR LAST JOB

What was your (main) job? OccD CURRENT OR LAST JOB OF HRP

What did you (HRP) mainly do in your job?

CHECK SPECIAL QUALIFICATIONS/TRAINING NEEDED TO DO THE JOB Stat Were you (HRP) working as an employee or you (HRP) self-employed?

(1) Employee (2) Self-employed

Manage01 In your job, did you have any formal responsibility for supervising the work of other

employees? CODE 1 (‘YES’) INCLUDES PEOPLE WHO SAY THEY ARE MANAGERS. DO NOT INCLUDE IN CODE 1 (I.E. CODE AS ‘NO’):

- SUPERVISORS OF CHILDREN (E.G. TEACHERS, NANNIES, CHILDMINDERS);

- SUPERVISORS OF ANIMALS; - PEOPLE WHO SUPERVISE SECURITY OR BUILDINGS ONLY (E.G.

CARETAKERS, SECURITY GUARDS)

(1) Yes (2) No

EmpNo01 How many people worked for your employer at the place where you worked? Were

there…RUNNING PROMPT…

(1) 1 to 24 (2) 25 to 499, or (3) 500 or more employees?

Solo Were you (HRP) working on your/their own or did you (HRP) have employees?

(1) on own/with partner(s) but no employees (2) with employees

SENo01 How many people did you employ at the place where you worked? Were there…

…RUNNING PROMPT… (1) 1 to 24 (2) 25 to 499, or (3) 500 or more employees?

SpOcc CURRENT OR LAST JOB OF HRP’s SPOUSE/PARTNER.

What was your (spouse/partner’s) main job in the week ending last Sunday?

INCOME ALL HOUSEHOLDS IntInc I’d now like to ask you a few questions about your income SrcInc SHOW CARD BD

This card shows various possible sources of income. Can you please tell me which kinds of income you (HRP) receive? CODE ALL THAT APPLY (1) Earnings from employment or self-employment (2) Pension from former employer (3) State pension (4) Child benefit (5) Income Support (6) Other state benefits (including Work-Search Premium, In-work Credit and Return to

Work Credit) (7) Tax credits (Working Tax Credit and/or Child Tax Credit) (8) Interest from savings etc. (9) Other kinds of regular allowance from outside the household (10) Other sources e.g. rent (11) No source of income

Gross SHOW CARD BE AND EXPLAIN

I would now like to ask about your (HRP's) income. Will you please look at this card and tell me which group represents your (HRP's) total income from all these sources before deductions for income tax, National Insurance etc. ENTER BAND NUMBER

Gross3 SHOW CARD BF Could you please look at the next card and give me your (HRP's) total income as an annual amount from this card? ENTER BAND NUMBER

Spinc Does (spouse/partner) have any separate income of (his/her) own?

(1) Yes (2) No

SGross SHOW CARD BE AND EXPLAIN

Which group represents (spouse/partner's) total income from all these sources before deductions for income tax, National Insurance etc. ENTER BAND NUMBER

SGross3 SHOW CARD BF Could you please look at the next card and give me (spouse/partner's) total income as an annual amount from this card? ENTER BAND NUMBER

JntInc SHOW CARD BE Would it be possible for you to tell me which group represents the total income of (HRP and partner) taken together - before any deductions? ENTER BAND NUMBER

Gross5 SHOW CARD BF

Could you please look at the next card and give me that total income taken together as an annual amount from this card?

ENTER BAND NUMBER

IfHSrc Can I just check, does anyone else in the household have a source of income? (1) Yes (2) No

HGross SHOW CARD BE

(And now) thinking of the income of the household as a whole, which of the groups on this card represents the total income of the whole household before deductions for income tax, National Insurance etc. ENTER BAND NUMBER

HGross2 SHOW CARD BF

Could you please look at the next card and give me that as an annual amount from this card? ENTER BAND NUMBER

HBCheck Can I just check, (from what you have told me your (the household's) gross weekly income is about £(household's gross weekly income) and your (the household's) weekly rent is about £(amount of household's weekly rent per week). Does anyone in the household get any help with rent from Housing Benefit? (1) Gets help from housing benefit (2) Does not get help from housing benefit

ThkGet Do you (HRP/SPOUSE) think you would be given Housing Benefit if you applied for it?

(1) Yes (2) No

WhyNt SHOW CARD BG

[*] Why do you think you would not get Housing benefit if you applied for it? CODE ALL THAT APPLY (1) Applied for Housing benefit in past and didn't get it (2) I am doing paid work (3) My income is too high (4) The rent is too low (5) I am a student (6) I have savings/savings are too high (7) Other reason

WhyNApp SHOW CARD BH

[*] Why haven't you applied for Housing Benefit? CODE ALL THAT APPLY (1) Too much trouble (2) Never thought about it before (3) Don't know how to (4) Get other financial help (e.g. from friends and relatives) (5) Don't need it/can manage (6) Don't want benefits (7) Income varies a lot (8) Income will soon increase (9) Way you claim is humiliating (10) Amount would be too small (11) Have applied before and was refused (12) Don't want government to know where I live (13) Other

"EX-SOCIAL SECTOR" LEASEHOLDERS MODULE LEASEHOLDERS WHOSE FLAT ONCE BELONGED TO COUNCIL OR HOUSING ASSOCIATION

See also questions asked of other leaseholders in 'Leaseholding' section above IntroLH INTRODUCE THE LEASEHOLDER FOLLOW UP MODULE

CONTINUE WITH LEASEHOLDER MODULE, INTERVIEWING HRP OR SPOUSE/PARTNER IF YOU CAN NOT DO THE MODULE NOW, MAKE AN APPOINTMENT (1) Ready to continue with leaseholder module (2) Unable to continue at present (3) Refused to complete leaseholder module

Facils SHOW CARD LA

Does this block/building have any of these facilities? CODE ALL THAT APPLY (1) Lift (2) Concierge (3) Caretaker (4) Door entry system (5) Communal/group heating system (6) Communal garden (7) None

TypBdg Which of these best describes the accommodation in this block/building, is it…

…RUNNING PROMPT… (1) mainly rented from the council or a housing association, (2) mainly owner occupied, (3) or mixed council/HA and owner occupied? (4) other

Estate Is this block/building part of an estate?

(1) Yes (2) No

MnthBuy Could you tell me whether you bought your home…

…RUNNING PROMPT… (1) before April 1998 (2) during or after April 1998?

SCharg Do you pay any service charges on your property?

(1) Yes (2) No

SerChg Thinking of your service charge in the last full year, what was the total amount you were

charged, including all elements such as ground rent, insurance, maintenance, services, repairs and major works? INTERVIEWER: 'LAST FULL YEAR' REFERS TO THE FINANCIAL YEAR (APRIL-MARCH). ENTER THE AMOUNT ACTUALLY PAID BY THE RESPONDENT. ACCEPT ESTIMATES

SerChk1 INTERVIEWER CHECK - WAS GROUND RENT INCLUDED IN TOTAL AMOUNT CHARGED?

IF YES - PRESS <ENTER> TO CONTINUE IF NO - PRESS <ENTER> AND THEN GO BACK AND RECODE SerChg SerChk2 INTERVIEWER - WERE DOCUMENTS CONSULTED FOR SERVICE CHARGE

AMOUNTS?

(1) Yes (2) No

MajWk Does this amount include any payment for major works? INTERVIEWER: MAJOR WORKS INCLUDE WORK ON FOUNDATIONS (INCLUDING DAMP PROOF COURSES), WINDOW REPLACEMENTS, REWIRING, EXTERNAL REDECORATION, ROOFING WORK AND REPAIRS TO LIFTS. (1) Yes (2) No

MWkAmt How much did you pay for major works in the last full year?

INTERVIEWER: ENTER THE AMOUNT ACTUALLY PAID BY THE RESPONDENT. ACCEPT ESTIMATES

Respon SHOW CARD LB From this card, can you tell me which one of these applies to your current responsibility for service charges? CODE FIRST THAT APPLIES (1) Responsibility limited for the first 5 years after purchase (2) Responsibility limited to the cost of non-structural defects (3) Responsibility limited in some other way (4) Responsible for the full cost of all charges (5) None of the above

LtdPer When does/did your limited period end?

CODE YEAR

SCSatis SHOW CARD LC [*] Given the service charge that you pay, how satisfied are you with the service you get? (1) Very satisfied (2) Fairly satisfied (3) Neither satisfied nor dissatisfied (4) Fairly dissatisfied (5) Very dissatisfied

SCArr SHOW CARD LD

Thinking about your service charge payments, could you look at this card and tell me what your current situation is? (1) Up to date with payments (2) Less than 3 months behind (3) 3 months but less than 6 months behind (4) 6 months but less than 9 months behind (5) 9 months but less than 12 months behind (6) More than a year behind

SCAr3 SHOW CARD LE

[*] Which of the following reasons help explain why your household has fallen behind in service charge payments. You can give as many reasons as you like.

CODE ALL THAT APPLY (1) A spouse or partner left home or died (2) Someone who had been contributing left home (3) Someone who had been contributing became pregnant/ new baby born (4) Someone who had been earning lost pay because they were sick or injured (5) Self-employed and income has gone down (6) Someone was made redundant/is unemployed (7) Someone lost over-time and worked reduced hours (8) Someone worked same hours for less pay (9) There was an increase in service charge payments (10) There was an increase in other payments (11) Other

CurSCAr How much are your service charge arrears at the moment? SCChng1 [*] Do you expect your service charge payments to change next year?

(1) Yes (2) No

SCChng2 [*] Do you think they will…

…RUNNING PROMPT… (1) increase - by more than inflation, (2) increase - in line with inflation, (3) or decrease?

Expect1 SHOW CARD LF

[*] Why do you think they will increase? CODE ALL THAT APPLY (1) Landlord plans to increase routine elements of service charges (2) End of five year protection period (3) Notified of major refurbishment works (4) Will have received bills for completed refurbishment works (5) Previous bill was under-estimated, so charged more this year (6) Deferred charge or loan due for repayment then (7) Other

Expect2 SHOW CARD LG

[*] Why do you think they will decrease? CODE ALL THAT APPLY (1) Landlord plans to decrease routine elements of service charges (2) Will have finished paying bills for refurbishment works (3) Previous bill was over estimated, so charged less this year (4) Will have finished all loan repayments (5) Other

TypWork Will refurbishments be carried out on ... CODE FIRST THAT APPLIES

(1) your accommodation only? (2) the block/building? (3) the whole estate?

Repair Will the refurbishments be internal, external or both?

(1) Internal

(2) External (3) Both

DteWk1 In which year will the work be started? DteWk2 ... and in which year will the work be completed? TotCost How much in total will you have to pay towards these refurbishment costs?

ACCEPT ESTIMATES

EasePay [*] How easy will it be for you to meet these charges? …RUNNING PROMPT… (1) very easy (2) fairly easy (3) fairly difficult (4) very difficult

CurMrgAr You said earlier that you are in arrears with your mortgage repayments could I just check,

how much are your mortgage arrears at the moment? ACCEPT ESTIMATES

Prpty What was the price you paid for the property after any discount? ACCEPT ESTIMATES

Borrow How much in total did you borrow at the time when you bought this home? ACCEPT ESTIMATES

Repaid How much of your current mortgage loan is still to be repaid? ACCEPT ESTIMATES

Valued Have you had your home valued in the last 12 months?

(1) Yes (2) No

PrptVal1 How much was it valued for?

ACCEPT ESTIMATES

PrptVal2 [*] Approximately how much do you think your property is worth now? ACCEPT ESTIMATES

Sell [*] Since you have owned this property, have you ever wanted to sell it?

(1) Yes (2) No

Market Have you ever put your property on the market for sale, for example through an estate

agent or by advertising it yourself?

(1) Yes (2) No

MktDte SHOW CARD LH

When was the last time you put your property on the market? Please chose an option from this card (1) Less than 3 months ago (2) 3 months but less than 6 months ago (3) 6 months but less than a year ago

(4) 1 year but less than 2 years ago (5) 2 years but less than 5 years ago (6) 5 years but less than 10 years ago (7) 10 years ago or more

ReasMov SHOW CARD LI

[*] What was your SINGLE most important reason for wanting to move? (1) Change of job (2) Retirement (3) Change in personal/family circumstances (4) To be nearer family/friends (5) To get a larger home (6) To get a smaller home (7) To get a house rather than a flat (8) To move to a better neighbourhood / more pleasant area (9) Could not afford mortgage repayments (10) Could not afford service charges (11) Other housing reason (12) Other non-housing reason

OnMkt Is this property still on the market?

(1) Yes (2) No - withdrawn (3) No - in the process of selling

NotMov1 SHOW CARD LJ

[*] Thinking of the last time you tried to sell your home, why did you withdraw from the sale? CODE ALL THAT APPLY (1) Problems finding somewhere to buy (2) Problems getting a mortgage for another home (3) Problems finding somewhere I/we could afford to buy (4) Problems finding an estate agent to handle the sale of this property (5) Problems finding anyone to buy this property (6) Buyer(s) could not sell their home (7) Problems with surveyor's report for this property (8) Mortgage lenders would not grant a mortgage on this property (9) Change in personal/family circumstances (10) Other

NotMov2 SHOW CARD LJ

[*] What was the MAIN reason why you withdrew from the sale? Answer codes as at NotMov1

NOnMkt1 SHOW CARD LJ

[*] You said that you wanted to sell your home; what were the reasons why you did not put it on the market? CODE ALL THAT APPLY

Answer codes as at NotMov1

NOnMkt2 SHOW CARD LJ

[*] What is the main reason why you did not put your home on the market?

Answer codes as at NotMov1 EaseSell [*] If you were to put your property on the market now, how easy do you think it would be

to sell? …RUNNING PROMPT… (1) Very easy (2) Fairly easy (3) Fairly difficult (4) or very difficult?

AccPref SHOW CARD LK

[*] Can you look at this card and tell me which kind of accommodation you would most like to live in? (1) Owned (outright or mortgage) (2) Part owned, part rented (3) Rented from the council (4) Rented from a Housing Association (5) Rented from a Housing Action Trust or Local Housing Company (6) Rented from a private landlord (7) Other (8) SPONTANEOUS ONLY - Don't mind

WhyPref SHOW CARD LL

[*] Why would you prefer to rent rather than own your accommodation? CODE ALL THAT APPLY (1) Renting is cheaper (2) Renting is more flexible (3) Less responsibility for repairs (4) Personal/domestic reasons (5) Other

TENANCY GROUP ALLOCATION PRIVATE RENTERS SmAg1 Thinking about the people who pay rent to you (HRP), are they all covered by the same

rental agreement or do any of them have separate agreements with you (HRP)? (1) All covered by same agreement (2) Some covered by separate agreement(s)

SmAg Thinking about all the people in your household, I mean (names of household members),

are you all covered by the same renting agreement with your landlord or does any of you have a separate agreement with the landlord? (1) All covered by same agreement (2) Some member(s) of household covered by separate agreement(s)

SbLet2 May I just check, does anyone in your household (apart from you (HRP)) sublet or have rent

from anyone else in the household? (1) Yes (2) No

NumAgr ENTER NUMBER OF SEPARATE TENANCY AGREEMENTS WITHIN THIS HOUSEHOLD

(I.E NUMBER OF GROUPS OF PEOPLE COVERED BY SEPARATE AGREEMENTS) - PUT ALL COUPLES IN THE SAME TENANCY GROUP

- PUT CLOSE RELATIONS. I.E PARENTS, CHILDREN, SIBLINGS (INCLUDING STEP AND IN-LAWS) IN THE SAME TENANCY GROUP, UNLESS COVERED BY DIFFERENT RENTING AGREEMENTS

SortTG CODE WHICH TENANCY GROUP EACH PRIVATE RENTER BELONGS TO. IF THE

PERSON IS NOT A PRIVATE RENTER OR SUBTENANT, ENTER CODE 11 a group comprises the people covered by a single tenancy agreement PUT CLOSE RELATIVES IN THE SAME GROUP

TENANCY GROUP INTERVIEW COMPLETE FOR EACH TENANCY GROUP AT ADDRESS TENANCY GROUP COMPOSITION ALL TENANCY GROUPS TGnow THIS IS TENANCY GROUP TG number Names of tenancy group members displayed

Do you want to interview this tenancy group: (1) now (2) or later?

TRPNum Person number of Tenancy Reference Person AgrResp In whose name is the agreement with the landlord?

INTERVIEWER: IF THE RENT IS PAID FOR BY SOMEONE OUTSIDE THE TENANCY GROUP CODE THE PERSON IN THE TENANCY GROUP WHO IS RESPONSIBLE FOR THE RENTAL AGREEMENT PROMPT: ANYONE ELSE? CODE ALL THAT APPLY

TGRNum You told me that (name) jointly rents the accommodation. Who has the highest income from

earnings, benefits, pensions or any other sources? INTERVIEWER: THESE ARE THE JOINT TENANTS: ENTER PERSON NUMBER. IF TWO OR MORE HAVE THE SAME INCOME, ENTER 11. IF RESPONDENT ASKS FOR PERIOD TO AVERAGE OVER – ONE YEAR. PROMPT AS

NECESSARY FOR JOINT TENANCY GROUP REFERENCE PERSON: IS ONE OF THEM THE SOLE PERSON WITH PAID WORK OR OCCUPATIONAL PENSION?

TGEldA ENTER PERSON NUMBER OF THE ELDEST JOINT TENANT FROM THOSE WITH THE

SAME HIGHEST INCOME TGEldB ENTER PERSON NUMBER OF THE ELDEST JOINT TENANT RelTG RELATIONSHIP TO TENANCY REFERENCE PERSON

ONE PERSON MUST BE THE TENANCY GROUP REFERENCE PERSON (1) Tenancy Reference Person (2) Spouse/partner (3) Child of Tenancy Reference Person /spouse (4) Other relation (5) Other

PrInf THE TENANCY REFERENCE PERSON HAS BEEN CODED AS (name of TRP). THEIR

SPOUSE HAS BEEN CODED AS (name of spouse/partner of TRP)

NOW CODE THE INFORMANT FOR THIS TENANCY GROUP INTERVIEW. IS IT ......

(1) Tenancy Reference Person (name of TRP) (2) Spouse/partner of Tenancy Reference Person (name of TRP's spouse/partner) (4) Child/stepchild of Tenancy Reference Person (5) Other

HTGisHRP Is the Tenancy Reference Person also the Household Reference Person?

(1) Yes (2) No

Renter01 INTERVIEWER: CODE OR ASK

In whose name or names is your accommodation rented? READ OUT CODES IF NECESSARY (1) Tenancy Reference Person's only (name of TRP) (2) Tenancy Reference Person's and spouse's only (name of TRP) and (TRP's spouse/partner) (3) Spouse's only (TRP's spouse/partner) (4) Tenancy Reference Person (name of TRP) jointly with someone else (5) Spouse's (TRP's spouse/partner) jointly with someone else (6) Tenancy Reference Person's and spouse's jointly with someone else (name of TRP) and (TRP’s spouse/partner)

Oth Is the accommodation rented jointly in your name or not?

(1) Yes (2) No

PLLord TYPE OF LETTING

INTERVIEWER: CODE OR ASK (AS A RUNNING PROMPT) FOR SUB-TENANTS 'LANDLORD' REFERS TO THE IMMEDIATE RATHER THAN OVERALL LANDLORD. May I just check, is the landlord… …RUNNING PROMPT… (1) an individual (2) or an organisation?

LlHH INTERVIEWER: CODE OR ASK

Is the landlord a member of your household? INTERVIEWER: FOR SUB-TENANTS 'LANDLORD' REFERS TO THE IMMEDIATE RATHER THAN OVERALL LANDLORD. (1) Yes (2) No

PerNuml ENTER THE PERSON NUMBER OF THE LANDLORD TENANCY CHARACTERISTICS ALL TENANCY GROUPS FurnPr Is the accommodation provided ...

…RUNNING PROMPT…

(1) furnished (2) partly furnished (e.g. curtains and carpets only) (3) or unfurnished?

YearSt In which year did you (TRP) first become tenant of this accommodation - I mean when was

it first in your name?

MStart97 And in which month was that ... …RUNNING PROMPT… (1) In January or February (2) From March to September (3) or from October to December?

TimePr And how long altogether have you (TRP) been renting from a private landlord (in this most

recent spell)? (1) Less than 12 months (2) 12 months but less than 2 years (3) 2 years but less than 3 years (4) 3 years but less than 5 years (5) 5 years but less than 10 years (6) 10 years but less than 20 years (7) 20 years but less than 30 years (8) 30 years but less than 40 years (9) 40 years or longer

Ctract When you (TRP) first started to rent this accommodation ...

INTERVIEWER: IF ALL THOSE RESPONSIBLE FOR THE RENT DID NOT MOVE IN AT THE SAME TIME, THIS QUESTION REFERS TO THE TIME WHEN THE FIRST ONE MOVED IN.

…RUNNING PROMPT… (1) did you (TRP) and the landlord sign a written agreement (2) did you (TRP) have a written agreement which you (TRP) didn't sign (3) or did you (TRP) just have an unwritten agreement?

Written Did you (TRP) have a notice in writing saying what kind of agreement it was?

(1) Yes (2) No

Copy Were you given a copy of the contract/agreement or not?

(1) Given a copy (2) Not given a copy

ConChk ASK INFORMANT TO GET THE CONTRACT OR AGREEMENT/NOTICE FOR

REFERENCE IN THE FOLLOWING QUESTIONS AND CODE WHETHER YOU HAVE BEEN ABLE TO CHECK IT OR NOT (1) Contract/notice checked (2) Contract/notice not checked

TenType SHOW CARD PA1

Can you tell me what kind of tenancy you have? INTERVIEWER: IF TENANCY TYPE WRITTEN ON CONTRACT/NOTICE ASK RESPONDENT TO READ OUT

(1) Assured Shorthold (2) Assured (3) Regulated (tenancy must have started in 1988 or earlier) (4) Resident landlord (5) Let by educational institution (6) Other type of let (7) Don’t know (8) Refused

OthType SHOWCARD PA2

There are various other ways in which landlords can let accommodation. Will you please look at this card and tell me if the letting is one of these? (1) Crown tenancy/licence (includes H.M. Forces) (2) Service occupancy (excludes H.M. Forces) (3) Business or agricultural tenancy (4) Assured agricultural occupancy (5) Asylum seeker let (issued by National Asylum Support Service NASS) (6) Holiday let (7) Other type of let (8) Don’t know (9) Refused

LowShort Is this a low season let? INTERVIEWER: THIS REFERS TO AN OUT OF SEASON LET

(1) Yes (2) No

Short97 SHOW CARD PA3 GIVES EXAMPLE OF AN 'ASSURED SHORTHOLD TENANCY AGREEMENT' I'd like to ask you a few questions to make sure what kind of agreement it is. There is a form of tenancy called 'assured shorthold'. Most new tenancies are of this type. There are also others, just called 'assured'. For these, you have to be given a notice in writing by the landlord that tells you it is NOT an assured shorthold agreement. Does your agreement or notice state that it is NOT an assured shorthold? IS AGREEMENT NOT ASSURED (1) Yes - Not an assured Shorthold (2) No - Other agreement

Short SHOW CARD PA3 GIVES EXAMPLE OF AN ‘ASSURED SHORTHOLD TENANCY

AGREEMENT’ I'd like to ask you a few questions to make sure what kind of agreement it is. There is a form of tenancy called 'assured shorthold'. For these you had to be given a notice in writing by the landlord that told you it was an assured shorthold tenancy. Does your agreement or notice state that it is an assured shorthold or not? IS AGREEMENT ASSURED SHORTHOLD (1) Yes, assured shorthold (2) No

FixedP Is the tenancy agreement for a fixed length of time or not?

(1) Fixed length of time (2) Not fixed

LFix DETAILS ABOUT AGREEMENT IN NAME OF (name of renter)

When you (TRP) started the first rental agreement here, how long was the agreement for?

(1) Under 6 months (2) 6 months but less than 12 months (3) 1 year but less than 2 years (4) 2 years but less than 3 years (5) 3 years but less than 5 years (6) 5 years or over

Expire Has the first period expired or not?

(1) Yes (2) No

Whatnow Have you (TRP) ...

…RUNNING PROMPT… (1) a formal agreement for a further fixed term (2) a formal agreement to stay on but not for a specified time (3) an informal agreement (4) or have you (TRP) just stayed on?

SECURITY OF TENURE ALL TENANCY GROUPS Ifstay [*] Do you think you will ...

…RUNNING PROMPT… (1) have to leave when the term comes to an end, (2) be able to stay on but not for as long as you like, (3) or will you be able to stay on for as long as you want to?

Ifstay2 [*] Do you think ...

RUNNING PROMPT (1) you will be able to stay here as long as you like (2) or might you have to leave before you want to, because the landlord asks you to go?

WJob Does this accommodation go with your (TRP's) present job or the job of anyone covered by

this tenancy ? (1) Goes with someones job (2) Does not go with anyone's job (3) Used to go with job but does not now (4) Goes with job of someone not at present in household

RENT AND HOUSING BENEFIT ALL TENANCY GROUPS RFree May I just check, are you charged rent or is the accommodation rent-free?

(1) Charged rent (2) Rent-free (3) Pays part of rent, employer pays part (accommodation goes with job)

PFree You said that you (TRP) have the accommodation rent-free. Does anyone outside your

household pay rent on your behalf?

(1) Yes (2) No

RentFla Is the rent paid by the Council?

(1) Yes (2) No

Wage Is anything deducted from your salary or wages for rent?

(1) Yes (2) No

WagePer How often is rent deducted from your salary/wages?

(1) one week (2) two weeks (3) three weeks (4) four weeks (5) calendar month (7) two calendar months (8) eight times a year (9) nine times a year (10) ten times a year (13) three months/13 weeks (26) six months/26 weeks (52) one year/12 months/52 weeks (90) less than one week (95) one off lump sum (97) none of these :MAKE NOTE <Ctrl + M>

WageAmt How much is deducted from your salary/wages for rent?

ENTER AMOUNT TO NEAREST £1

RPer How often do you pay the rent (How often is the rent paid)?

(1) one week (2) two weeks (3) three weeks (4) four weeks (5) calendar month (7) two calendar months (8) eight times a year (9) nine times a year (10) ten times a year (13) three months/13 weeks (26) six months/26 weeks (52) one year/12 months/52 weeks (53) Other

PerPrnto Would you please give me that in weeks? PRent How much was the rent last time you (TRP) paid before any Housing Benefit or rent rebate?

ENTER AMOUNT TO NEAREST £1 GIVE TOTAL RENT CHARGED FOR TENANCY GROUP'S ACCOMMODATION BEFORE HOUSING BENEFIT

PHben HOUSING BENEFIT Some people qualify for Housing Benefit, that is, a rent rebate or allowance. do you (or does anyone else in this tenancy group) receive Housing Benefit either directly or by having it

paid to your landlord on your behalf? (1) Yes (2) No

PHBWait Are you (or is anyone else in this tenancy group) awaiting the outcome of a claim for

Housing Benefit? (1) Yes (2) No

HBenNo How many of the people in the tenancy group (that is, list of names of TG members) receive

Housing Benefit? IF A MARRIED/COHABITING COUPLE BOTH RECEIVE HOUSING BENEFIT, COUNT THIS ONCE ONLY.

FulHB Is the benefit based on the full rent or on a reduced figure determined by the Rent Officer?

(1) Full rent (2) Reduced figure

RedHB What was the reduced figure for rent?

ENTER AMOUNT TO NEAREST £1

PerRen What period does that rent cover? (1) one week (2) two weeks (3) three weeks (4) four weeks (5) calendar month (7) two calendar months (8) eight times a year (9) nine times a year (10) ten times a year (13) three months/13 weeks (26) six months/26 weeks (52) one year/12 months/52 weeks (53) Other

PerReno Would you please give me that in weeks? TotHB How much did you (TRP) (or any other tenancy group member) get last time you received

Housing Benefit? INTERVIEWER: ENTER THE TOTAL AMOUNT RECEIVED BY ALL MEMBERS OF THE TENANCY GROUP. SOME RESPONDENTS MAY RECEIVE MORE HOUSING BENEFIT THAN THE AMOUNT OF THEIR RENT. ENTER TO NEAREST £1

PerHBP How long a period did the Housing Benefit cover?

Answer codes as at PerRen Perhbno Would you please give me that in weeks? AllPrt Does the Housing Benefit cover all of the rent or only part?

(1) Covers all of the rent (2) Only covers part of the rent

AllRed Does the Housing Benefit cover all of the reduced rent (amount of reduced rent) or only part? (1) Covers all of the reduced rent (2) Only covers part of the reduced rent

NHBen Can I just check, in whose name is the Housing Benefit paid?

(1) Informant's own name (2) Informant's partner's name (3) Someone else's name

BusP INTERVIEWER: CODE OR ASK

Does the accommodation include business premises? (1) Yes (2) No

NBusP Does the rent you mentioned include rent for the business part of the accommodation or

not? (1) Includes rent for business accommodation (2) Does not include it

BusPR How much is the rent for the accommodation without the business premises?

ENTER AMOUNT TO NEAREST £1 PRSBLET May I just check, do you sublet to any other member of the household?

DO NOT INCLUDE CLOSE RELATIONS (PARENTS, CHILDREN, SIBLINGS OR CLOSE IN-LAWS) (1) Yes (2) No

SubRent How much rent do you get (altogether) from sub-letting?

ENTER AMOUNT TO NEAREST £1 GIVE TOTAL RENT PAID BY SUB-TENANTS APART FROM CLOSE RELATIONS

SubPer How long a period does that cover?

(1) one week (2) two weeks (3) three weeks (4) four weeks (5) calendar month (7) two calendar months (8) eight times a year (9) nine times a year (10) ten times a year (13) three months/13 weeks (26) six months/26 weeks (52) one year/12 months/52 weeks (90) less than one week (95) one off lump sum (97) none of these: MAKE NOTE <Ctrl + M>

FairR Has the rent been registered by the local rent officer or rent committee?

(1) Yes (2) No

(3) Don’t Know FLast In what year was the rent last registered? P1989 Has the rent for this accommodation been set by the rent assessment committee?

(1) Yes (2) No (3) Don’t Know

SERVICES INCLUDED IN THE RENT ALL TENANCY GROUPS Meals May I just check, does the landlord provide any regular meals which are paid for either as

part of the rent or separately? (1) Yes (2) No

InRent Is the cost of meals included in the rent or is there a separate charge for them?

(1) Included in rent (2) Separate charge

RMeal How much of the rent is for meals?

ENTER TO NEAREST £1

PMeal How much does the landlord charge for these meals on top of the rent? ENTER TO NEAREST £1

MPer What period does this cover?

(1) one week (2) two weeks (3) three weeks (4) four weeks (5) calendar month (7) two calendar months (8) eight times a year (9) nine times a year (10) ten times a year (13) three months/13 weeks (26) six months/26 weeks (52) one year/12 months/52 weeks (53) Other

Mpero Would you please give me that in weeks? MPerP What period does this cover?

Answer codes as at Mper MPerpo Would you please give me that in weeks? SerInc SHOW CARD PC

Does the rent which you mentioned include any of these services ... (1) heating,

(2) lighting, (3) hot water, (4) fuel for cooking, (5) TV licence fee (6) or none of these services?

WRates Do you pay water and sewerage rates on top of the rent, either direct to the water company

or to the landlord? (1) Yes (2) No

WAmt How much was the last water and sewerage bill for?

ENTER AMOUNT DUE TO NEAREST £1 IF NO BILL SO FAR AT THIS ADDRESS, CODE DON'T KNOW

WPer How many times a year is this amount paid? WRInc How much of the rent is for water and sewerage? RENT ARREARS ALL TENANCY GROUPS Bond To get this accommodation did you (TRP) have to pay either of the following…INDIVIDUAL

PROMPT…

(1) a returnable deposit to cover damage? (2) a non-returnable premium or fee? (3) NO DEPOSIT OR FEE REQUIRED

BondDep How much did you (TRP) have to pay for the returnable deposit? ENTER AMOUNT PAID (BY TENANCY GROUP) TO NEAREST £ BondFee How much did you (TRP) have to pay for the non-returnable fee? ENTER AMOUNT PAID (BY TENANCY GROUP) TO NEAREST £ ERent You said that you (TRP) pay the rent every (how often rent paid); when you (TRP) first

began to rent this accommodation, did you (HRP) just pay…RUNNING PROMPT

(1) One lot of rent in advance (2) More than one (3) Or is rent paid in arrears?

ERentP How much did you (TRP) have to pay in advance? ENTER AMOUNT PAID (BY TENANCY GROUP) TO NEAREST £ EPer What period did that cover?

(1) one week (2) two weeks (3) three weeks (4) four weeks (5) calendar month

(6) two calendar months (7) eight times a year (8) nine times a year (9) ten times a year (10) three months/thirteen weeks (11) six months/26 weeks (12) one year/12 months/52 weeks (13) less than one week (14) one off lump sum (15) none of these

NFord When you (TRP) were looking for somewhere to rent, did you have to turn down any

suitable place because you (TRP) couldn’t afford the deposit or the rent in advance, even though you (TRP) would have been able to afford the normal rent?

(1) Yes (2) No

RLevel [*] What do you think of the level of the present rent for your accommodation; do you think it

is ... …RUNNING PROMPT… (1) very high for what you get (2) slightly high, (3) about right, (4) slightly low, (5) or very low for what you get?

PHA229 [*] Some people can easily afford to pay their rent, others find it difficult to pay. Thinking

about your rent, that is the amount you pay after any Housing Benefit how easy or difficult is it for you to afford the rent? Is it ... …RUNNING PROMPT… (1) very easy, (2) fairly easy, (3) fairly difficult, (4) or very difficult?

ArrPR May I just check, is the rent paid up-to-date at present or is any rent owing, I mean, owing

for a fortnight or longer? (1) Paid up-to-date (2) Rent owing for a fortnight or longer

ArrPrP Have you been up-to-date with the rent for the whole of the last 12 months or has any rent

ever been owing for a fortnight or longer during that time? (1) Up-to-date during the last 12 months (2) Rent owing fortnight or longer

ArrRep SHOW CARD PD Did you have difficulty in paying the rent on time because of any of the things on this card? CODE ALL THAT APPLY (1) Increase in the rent (2) Unemployment (3) Working fewer hours/less overtime (4) Illness (5) Other debts or responsibilities (6) Problems in connection with Housing Benefit

(7) Domestic problems (8) None of these

EFFECT OF CHANGES TO HOUSING BENEFIT ALL TENANCY GROUPS HBPrbP SHOW CARD PE

You said that you have had problems with Housing Benefit; what was the problem? CODE ALL THAT APPLY (1) Delay in getting reply to application for Housing Benefit/still waiting (2) Delay in payment of Housing Benefit/still waiting (3) Housing Benefit paid was less than expected (4) Application turned down (5) Other

PTD1 For this tenancy, did you (TRP) ask the Rent Officer to tell you the maximum rent likely to be

allowed for full Housing Benefit? (1) Yes (2) No

PTD6 When you (TRP) applied for Housing Benefit at this address, was the benefit based on the

rent the landlord was asking for or on a reduced figure determined by the Rent Officer? (1) Based on the rent the landlord was asking for (2) Based on reduced rent

PTD2 Was the amount allowed less than the landlord was asking?

(1) Yes (2) No

PTD3 Did you (TRP) ask the landlord to reduce the rent because it was over the limit for Housing

Benefit? (1) Yes (2) No

PTD4 Did the landlord agree to reduce the rent?

(1) Yes (2) No (3) Hasn't decided yet

PTD5 Did the landlord reduce the rent to the amount allowed for full Housing Benefit?

(1) Yes, the landlord reduced the rent to the amount allowed for full Housing Benefit (2) No, the landlord reduced the rent but not to the amount allowed for full Housing Benefit

PTD7 Can I just check, did you (TRP) ask the Rent Officer to tell you the rent likely to be allowed

for full Housing Benefit for any other houses or flats before you took this one? (1) Yes (2) No

PTD8 How many others was that?

(1) One other (2) Two others (3) Three or more

RELATIONS WITH THE LANDLORD ALL TENANCY GROUPS TermsL [*] RELATIONSHIP WITH LANDLORD

On the whole, how would you describe your relationship with the landlord (and the agent); would you say you are on INTERVIEWER: FOR SUB-TENANTS 'LANDLORD' REFERS TO THE IMMEDIATE RATHER THAN OVERALL LANDLORD. ... …RUNNING PROMPT… (1) good terms (2) poor or sometimes poor terms (3) neither good nor poor terms?

TBadNew [*] Why is that?

CODE ALL THAT APPLY (1) Conflict about repairs (2) Landlord wants to get tenant out/taking action to evict (3) Landlord wants to sell property (4) Landlord making financial demands (5) Landlord entering premises without permission (6) Landlord using threats/intimidating behaviour (7) Landlord hard to contact (8) Landlord unpleasant/untrustworthy/difficult (9) Tenant is behind with rent (10) Tenant does not look after property (11) Other

PHA211 [*] Generally, how good or bad do you feel your landlord is at keeping you informed about

things that might affect you - that is you as a tenant? Are they ... INTERVIEWER: FOR SUB-TENANTS 'LANDLORD' REFERS TO THE IMMEDIATE RATHER THAN OVERALL LANDLORD. …RUNNING PROMPT… (1) very good (2) fairly good (3) fairly bad (4) or very bad?

PHA212 [*] How much account do you feel your landlord takes of tenants' views when making

decisions? Would you say... INTERVIEWER: FOR SUB-TENANTS 'LANDLORD' REFERS TO THE IMMEDIATE RATHER THAN OVERALL LANDLORD. …RUNNING PROMPT… (1) a lot, (2) a little, (3) or, none at all?

PHA213 SHOW CARD PF

[*] Generally, how satisfied are you with the way your landlord deals with repairs and maintenance?

INTERVIEWER: FOR SUB-TENANTS 'LANDLORD' REFERS TO THE IMMEDIATE RATHER THAN OVERALL LANDLORD. (1) Very satisfied (2) Fairly satisfied (3) Neither satisfied nor dissatisfied (4) Slightly dissatisfied (5) Very dissatisfied (6) (Landlord doesn't do any repairs)

PHA213A SHOW CARD PG

[*] What is the main reason why you are dissatisfied? (1) Landlord does not bother about repairs and maintenance (2) Landlord carries out only emergency repairs (3) Landlord is difficult to contact (4) Work done is of poor quality (5) Landlord does only the bare minimum (6) Landlord is slow to get things done (7) Other

PHA238N SHOW CARD PH

[*] And taking everything into account, how satisfied are you with the services provided by your landlord? INTERVIEWER: FOR SUB-TENANTS 'LANDLORD' REFERS TO THE IMMEDIATE RATHER THAN OVERALL LANDLORD. (1) Very satisfied (2) Fairly satisfied (3) Neither satisfied nor dissatisfied (4) Slightly dissatisfied (5) Very dissatisfied

BUYING EXPECTATIONS AND PREFERENCES PRIVATE RENTERS Prbuy Do you think you will eventually buy somewhere (again) or not?

(1) Yes (2) No (3) Owns already (4) Other arrangement

PThis Do you think you will buy this place or not?

(1) Yes (2) No

PMove Do you think you will move from here some time in the future or not?

(1) Yes (2) No

PLong1 How much longer do you think you will be in this present accommodation?

(1) Less than 3 months (2) 3 months but less than 6 months (3) 6 months but less than 1 year

(4) 1 year but less than 2 years (5) 2 years but less than 5 years (6) 5 years or more

PrtBuy If you move, do you think that you will rent again (straight away) or buy somewhere?

(1) Rent (2) Buy (3) SPONTANEOUS ONLY Other

PHA109 When you move would you be most likely to ...

(1) ...rent privately (2) ...or from a local council (3) ...or from a housing association? (4) SPONTANEOUS ONLY Other arrangement

PLong2 How long do you think it will be before you buy somewhere?

(1) Less than 3 months (2) 3 months but less than 6 months (3) 6 months but less than 1 year (4) 1 year but less than 2 years (5) 2 years but less than 5 years (6) 5 years or more

PLike INTERVIEWER ASK OR RECORD. Even if you don't expect to buy anywhere in the future, would you like to if you could?

(1) Yes (2) No

PHA239A Here are some reasons people have given for not wanting to buy or own a home. As I read

out each one, please tell me whether or not it applies to you at present.

a) I could not afford the deposit. (1) Applies (2) Does not apply

PHA239B (b) I would not be able to get a mortgage

Answer codes as at PHA239A

PHA239C (c) It might be difficult to keep up the repayments.

Answer codes as at PHA239A PHA239D (d) I can't afford any of the properties I'd want to buy.

Answer codes as at PHA239A PHA239E (e) I can't afford any of the properties I'd want to buy.

Answer codes as at PHA239A

PHA239F (f) I would not want to be in debt.

Answer codes as at PHA239A

PHA239G (g) It would cost too much to repair and maintain.

Answer codes as at PHA239A PHA239H (h) I might not be able to resell the property when I wanted to.

Answer codes as at PHA239A PHA239I (i) It is just too much of a responsibility.

Answer codes as at PHA239A PHA239J (j) At my age, I would not want to change.

Answer codes as at PHA239A HOUSING HISTORY ALL TENANCY GROUPS PHLong ASK ABOUT TENANCY REFERENCE PERSON ONLY

How long have you (TRP) lived at this address? (1) Less than 12 months (2) 12 months but less than 2 years (3) 2 years but less than 3 years (4) 3 years but less than 5 years (5) 5 years but less than 10 years (6) 10 years but less than 20 years (7) 20 years but less than 30 years (8) 30 years but less than 40 years (9) 40 years or longer

PHMnths How many months have you (TRP) lived here? PMovTog May I just check, did you (TRP) and (name of spouse/partner) move into this

accommodation at the same time or was one of you here before the other? (1) Moved in at the same time (2) One moved in before the other

PFirst Which of you moved in first?

(1) you (TRP) (2) (TRP's spouse/partner)

PHLong1 How long has (name of spouse/partner) been living at this address?

Answer codes as at PHLOng PPrevAc SHOW CARD PI

Thinking about the accommodation you (TRP) lived in before moving here, will you please tell me in which of the ways on this card you occupied the accommodation. (1) Owned it own name/jointly (2) Spouse/partner owned it (3) Rented it in own name/jointly (4) Spouse/partner rented it (5) Had it rent-free in own name (or spouse's/partner's name) (6) Did not have accommodation in own name or spouse's/partner's name

PTempAc Can I just check, were you (TRP) in that accommodation just temporarily?

(1) Yes (2) No

PPrevacN SHOW CARD PI

Thinking about the place you (TRP) lived in before the temporary accommodation, in which of the ways on this card did you (TRP) occupy the accommodation? (1) Owned it in own name/jointly (2) Spouse/partner owned it (3) Rented it in own name/jointly (4) Spouse/partner rented it (5) Had it rent-free in own name (or spouse's/partner's name) (6) Did not have accommodation in own name or spouse's/partner's name (7) SPONTANEOUS ONLY - No previous accommodation

PTempins INTERVIEWER: ASK FOLLOWING QUESTIONS ABOUT ACCOMMODATION TRP WAS

IN BEFORE THE TEMPORARY ACCOMMODATION (1) PRESS ENTER TO CONTINUE

PPrevnew In your previous accommodation, were you (TRP) ...

…RUNNING PROMPT… (1) living with parents (include foster parents, and in care), (2) living with a spouse or partner, (3) living with someone else, (4) or living alone?

PPrev00 At the time when you (TRP) moved, did you (or your partner) own the previous property...

…RUNNING PROMPT… (1) outright (2) or were you buying it with the help of a mortgage or loan?

PPrev1 May I just check, what happened to the house/flat which you (TRP) (TRP/partner) owned

previously? (1) Sold it (2) On the market (3) Still owns but not on the market (4) Previous spouse/partner lives there (5) Repossessed/taken over by building society/mortgage lender (6) Other, e.g. demolished

PPrevR Did you (TRP) rent it (have it rent-free) from ...

…RUNNING PROMPT… (1) Local Authority or council (2) Housing Association or co-operative or housing charitable trust (3) or some other individual or organisation?

PPrevlet Could you tell me what kind of tenancy you (TRP) had?

CODE FIRST THAT APPLIES (1) letting that went with the job of someone in the household? (2) rent free letting from a friend or relative? (3) letting in the landlord's own home?

(4) letting of a flat in the same converted building as the landlord's flat? (5) assured shorthold? (6) other Assured letting? (7) regulated - must start in 1988 or earlier? (8) other?

PMiles How many miles from here was the place you (TRP) lived before moving here?

(1) under 1 mile (2) 1 mile but not 2 miles (3) 2 miles but not 5 miles (4) 5 miles but not 10 miles (5) 10 miles but not 20 miles (6) 20 miles but not 50 miles (7) 50 miles or more (8) Northern Ireland (9) Abroad (includes Isle of Man, Channel Islands)

PGORmov The Department are interested in the way people move from one type of area to another, so

they can plan future housing needs. Can you tell me the county of the place you (TRP) lived before moving here?

(1) Avon (2) Bedfordshire (3) Berkshire (4) Buckinghamshire (5) Cambridgeshire (6) Cheshire (7) Cleveland (8) Cornwall (9) Cumbria (10) Derbyshire (11) Devon (12) Dorset (13) Durham (14) Essex (15) Gloucestershire (16) Greater Manchester (17) Greater London (TAKES PRIORITY OVER ANY COUNTY) (18) Hampshire (19) Hereford and Worcester (20) Hertfordshire (21) Isle of Wight (22) Kent (23) Lancashire (24) Leicestershire (25) Lincolnshire (26) Merseyside (27) Northamptonshire (28) Northumberland (29) Norfolk (30) Nottinghamshire (31) Oxfordshire (32) Scotland (33) Shropshire (34) Somerset (35) Staffordshire (36) Suffolk (37) Surrey (38) Sussex

(39) Tyne and Wear (40) Wales (41) Warwickshire (42) West Midlands (43) Wiltshire (44) Yorkshire and the Humber

PRExAdd Do you know the address of the place you lived in before moving here?

INTERVIEWER: THERE ARE FOUR LINES FOR THE ADDRESS AND A FIFTH FOR THE POSTCODE.

PHLong2 How long did you (TRP) live in that accommodation?

Answer codes as at PHLong PWhyM SHOW CARD PJ

Here are some reasons why people move. Can you tell me why you (TRP) moved last time? CODE ALL THAT APPLY (1) To move to a better neighbourhood/more pleasant area (2) Job related reasons (3) Wanted larger house/flat or one which was better in some other way (4) Wanted smaller or cheaper house/flat (5) Could not afford mortgage payments/rent on previous house/flat (6) Divorce/separation (7) Marriage/began living together (8) Other family/personal reasons (9) Wanted to buy (10) Wanted own home/to live independently (11) Landlord required tenant to move out/had to leave tied accommodation (12) So my children can get into a better school (13) Other reason

PMainR1 SHOW CARD PJ

Could you tell me, what was the main reason that you (TRP) moved? Answer codes as at PWhyM

DEPOSITS PAID ON PREVIOUS PRIVATELY RENTED HOME ALL TENANCY GROUPS WHOSE PREVIOUS ACCOMMODATION WAS PRIVATELY RENTED Equivalent to questions Deposit - FeelNDep in Household questionnaire PRDepos You said that your previous (permanent) home was also rented privately. Just thinking about

that place for a moment, did you pay a deposit there when you moved in? (1) Yes (2) No

PRUseDep At the end of the tenancy, did you use all or part of the deposit towards rental payment(s)?

(1) Used all of the deposit (2) Used part of the deposit (3) Did not use any of the deposit

PRLlperm Was this with the agreement of the landlord or not?

(1) Yes

(2) No PRRetrnD When you moved out of that accommodation, was the deposit returned to you in full, in part

or not returned at all? (1) Returned in full (2) Returned in part (3) Not returned (4) Don't know/Can't remember

PRYNDep SHOW CARD PK

What reason did your landlord/agent give for not returning the deposit (in full)? (1) It was to cover damage to the property (2) It was to cover cleaning the property (3) It was to cover unpaid rent (4) It was to cover other bills left unpaid by the tenant (5) Some other reason (6) Landlord / agent gave no reason

PRRentOw Was rent owing?

(1) Yes (2) No

PRFeelND [*] SHOW CARD PL

How did you feel about the landlord withholding (part of) your deposit? Please choose your answer from this card. (1) The landlord should not have withheld any of the deposit (2) The landlord was justified in withholding some of the deposit, but not as much as he/she did (3) The landlord was justified in withholding as much of the deposit as he/she did

OCCUPATION OF TENANCY REFERENCE PERSON (TRP) ALL TENANCY GROUPS EmpHT ASK OR RECORD

CODE MAIN ACTIVITY OF TENANCY REFERENCE PERSON Are you (TRP) at present: (IF WORKING PART-TIME AND IN FULL-TIME EDUCATION GIVE PRIORITY TO FULL- TIME EDUCATION) (1) in full-time paid work (2) in part-time paid work (3) on Employment Training or a Youth Training scheme@/ (4) unemployed and actively seeking work (5) retired from paid work (6) in full-time education (7) or doing something else?

PLookWk How long have you (TRP) been looking for paid work or a place on a government training

scheme?

(1) Not yet started (2) Less than 1 month (3) 1 month but less than 3 months (4) 3 months but less than 6 months (5) 6 months but less than 12 months

(6) 12 months or more PEverWk Have you (TRP) ever had a paid job or a place on a government scheme, apart from casual

or holiday work? (1) Yes (2) No

PLeftYr When did you (TRP) leave your/their last paid job?

USE 1 FOR DAY OR MONTH NOT KNOWN, e.g. 1-1-94 IndD CURRENT OR LAST JOB OF TRP

What did the firm/organisation you (TRP) worked for mainly make or do (at the place where you (TRP) worked)? DESCRIBE FULLY - PROBE MANUFACTURING or PROCESSING or DISTRIBUTING ETC. AND MAIN GOODS PRODUCED, MATERIALS USED, WHOLESALE or RETAIL ETC.

OccT JOB TITLE….CURRENT OR LAST JOB

What was your (main) job (in the week ending last Sunday)? OccD CURRENT OR LAST JOB OF HRP

What did you (HRP) mainly do in your job?

CHECK SPECIAL QUALIFICATIONS/TRAINING NEEDED TO DO THE JOB

Stat Were you (TRP) working as an employee or you (TRP) self-employed? (1) Employee (2) Self-employed

Manage01 In your job, did you have any formal responsibility for supervising the work of other

employees? CODE 1 (‘YES’) INCLUDES PEOPLE WHO SAY THEY ARE MANAGERS. DO NOT INCLUDE IN CODE 1 (I.E. CODE AS ‘NO’):

- SUPERVISORS OF CHILDREN (E.G. TEACHERS, NANNIES, CHILDMINDERS);

- SUPERVISORS OF ANIMALS; - PEOPLE WHO SUPERVISE SECURITY OR BUILDINGS ONLY (E.G.

CARETAKERS, SECURITY GUARDS)

(1) Yes (2) No

EmpNo01 How many people worked for your employer at the place where you worked? Were

there…RUNNING PROMPT…

(1) 1 to 24 (2) 25 to 499 (3) 500 or more employees?

Solo Were you (TRP) working on your/their own or did you (TRP) have employees?

(1) on own/with partner(s) but no employees (2) with employees

SENo01 How many people did you employ at the place where you worked? Were there…

…RUNNING PROMPT…

(1) 1-24 (2) 25 to 499

(3) 500 or more employees? TENANCY GROUP INCOME ALL TENANCY GROUPS WHERE TRP IS NOT THE HRP PIntInc I’d now like to ask you a few questions about your income PSrcIn SHOW CARD PM

This card shows various possible sources of income. Can you please tell me which kinds of income you (the people covered by your tenancy agreement) receive? CODE ALL THAT APPLY (1) Earnings from employment or self-employment (2) Pension from former employer (3) State pension (4) Child benefit (5) Income Support (6) Other state benefits (including Work-Search Premium, In-Work Credit and Return to

Work Credit) (7) Tax Credits (Working Tax Credit and/or Child Tax Credit) (8) Interest from savings etc. (9) Other kinds of regular allowance from outside the household (10) Other sources e.g. rent (11) No source of income

PGross SHOW CARD PN

(I've just been asking you about where you get your income from) Will you please look at this card and tell me which group represents your (TGs) total income , before deductions for income tax, National Insurance etc.? (Please do not include Housing Benefit). ENTER BAND NUMBER

PGross2 SHOW CARD PO Could you please look at the next card and give me that as an annual amount from this card? (Please do not include Housing Benefit) ENTER BAND NUMBER

PHBChkx I would now like to ask one or two more questions about housing benefit

(1) PRESS ENTER TO CONTINUE PHBChck Can I just check, (from what you have told me) your (Tenancy Group’s) gross weekly

income is about £(gross weekly income of TG) and the weekly rent is about £(amount of TGs weekly rent) per week. Do you (or any of the other people covered by your tenancy agreement) get any help with rent from Housing Benefit? (1) Gets help from housing benefit (2) Does not get help from housing benefit

PThkGet Do you (HRP/SPOUSE) think you would be given Housing Benefit if you applied for it?

(1) Yes (2) No

PWhyNt SHOW CARD PP

[*] Why do you think you would not get Housing Benefit if you applied for it? CODE ALL THAT APPLY (1) Applied for Housing Benefit in past and didn't get it

(2) I am doing paid work (3) My income is too high (4) The rent is too low (5) I am a student (6) I have savings/savings too high (7) Other

PWhyNApp SHOW CARD PQ

[*] Why haven't you applied for Housing Benefit? CODE ALL THAT APPLY (1) Too much trouble (2) Never thought about it before (3) Don't know how to (4) Get other financial help (e.g. from friends or relatives) (5) Don't need it/can manage (6) Don't want to be dependent on benefits (7) Income varies a lot (8) Income will soon increase (9) Way you claim is humiliating (10) Amount would be too small (11) Have applied before and was refused (12) Don't want government to know where I live (13) Other reason

STUDY OF ENGLISH HOUSING

2005/2006

PROMPT CARDS

P2466

v02 April 2005

SHOWCARDS 2466

CARD A

1. Looking for permanent accommodation to buy or rent

2. Waiting for the completion of the purchase of new

accommodation 3. Waiting for rental period on permanent

accommodation to begin 4. Building repairs are being carried out on permanent

accommodation 5. Unable to afford to move into permanent

accommodation 6. Soon to be going travelling, going on an extended

holiday or going abroad 7. Waiting to live with someone else (outside this

household) who is unable to move at present 8. Have been recognised as homeless by the council and

are living here temporarily 9. Other reason

SHOWCARDS 2466

CARD B

1. Looking for more permanent accommodation to buy or rent

2. Waiting for the completion of the purchase of new

accommodation 3. Building repairs are being carried out on more

permanent accommodation 4. Have been recognised as homeless by the council and

have been re-housed into current accommodation

SHOWCARDS 2466

CARD C

White:

1. White - British

2. White - Irish

3. White - Other

Mixed:

4. White and Black Caribbean

5. White and Black African

6. White and Asian

7. Any other mixed back ground

Asian or Asian British:

8. Asian - Indian

9. Asian – Pakistani

10. Asian – Bangladeshi

11. Any other Asian background

Black or Black British:

12. Black – Caribbean

13. Black – African

14. Any other Black background

Chinese:

15. Chinese

Other:

16. Any Other

SHOWCARDS 2466

CARD D

1. English

2. Scottish

3. Welsh

4. Irish

5. British

6. Other

SHOWCARDS 2466

CARD E 1. Inherited 2. Purchased for renting out 3. Purchased for other purpose (e.g. to live in) 4. Received as a gift 5. Acquired the company/organisation that previously

owned it 6. Other

SHOWCARDS 2466

CARD F

1. Avon 2. Bedfordshire 3. Berkshire 4. Buckinghamshire 5. Cambridgeshire 6. Cheshire 7. Cleveland 8. Cornwall 9. Cumbria 10. Derbyshire 11. Devon 12. Dorset 13. Durham 14. Essex 15. Gloucestershire 16. Greater Manchester 17. Greater London (TAKES PRIORITY OVER ANY COUNTY) 18. Hampshire 19. Hereford & Worcester 20. Hertfordshire 21. Isle of Wight 22. Kent 23. Lancashire 24. Leicestershire 25. Lincolnshire 26. Merseyside 27. Northamptonshire 28. Northumberland 29. Norfolk 30. Nottinghamshire 31. Oxfordshire 32. Shropshire 33. Somerset 34. Staffordshire 35. Suffolk 36. Surrey 37. Sussex 38. Tyne and Wear 39. Warwickshire 40. West Midlands 41. Wiltshire 42. Yorkshire and the Humber

SHOWCARDS 2466

CARD G 1. To use as a holiday home/weekend cottage/to use

(eventually) as a retirement home 2. Working away from home 3. Living away from home for other reason (e.g. student) 4. Marital breakdown 5. Other

SHOWCARDS 2466

CARD H

1. Own it outright 2. Buying it with the help of a mortgage or loan 3. Pay part rent and part mortgage (shared ownership) 4. Rent it

5. Live here rent-free (including rent-free in a relative’s

/friend’s property; excluding squatting) 6. Squatting

SHOWCARDS 2466

CARD I

1. Repairs service has got quicker, more efficient

2. Repairs service has become a higher standard

3. Other services have got better

4. Modernisation work to the property has been/is being done

5. Additional facilities have been provided (e.g. intercom)

6. More and/or better information is being provided to me

7. More opportunities for me to take part in making decisions about things that affect me

8. Staff have become more helpful

9. More staff are available

10. Other

SHOWCARDS 2466

CARD J

1. Repairs service has got slower, less efficient

2. Repairs service has become a lower standard

3. Other services have got worse

4. Less and/or worse information is being provided to me

5. Fewer opportunities for me to take part in making decisions about things that affect me

6. Staff have become less helpful

7. Less staff are available

8. Other

SHOWCARDS 2466

CARD K

1. Very satisfied 2. Fairly satisfied 3. Neither satisfied nor dissatisfied 4. Slightly dissatisfied 5. Very dissatisfied

SHOWCARDS 2466

CARD L 1. Storage 2. Hobbies 3. Study 4. Work 5. When own children/grandchildren visit 6. Kept for an adult household member who is currently

living away 7. Sometimes slept in by current household member 8. Other visitors 9. Children’s playroom 10. Children’s homework 11. Extra living room 12. Carer to stay over 13. For medical reasons (e.g. medical equipment like

dialysis machines) 14. Utilities or household chores such as ironing 15. Dressing room 16. Other

SHOWCARDS 2466

CARD M

1. Band A

2. Band B

3. Band C

4. Band D

5. Band E

6. Band F

7. Band G

8. Band H

SHOWCARDS 2466

CARD N

1. Owned it in own name or jointly 2. Spouse/partner owned it 3. Rented it in own name or jointly 4. Spouse/partner rented it 5. Had it rent free in own name (or

spouse’s/partner’s name) 6. Did not have accommodation in own name

or spouse’s/partner’s name

SHOWCARDS 2466

CARD O 1. Avon 2. Bedfordshire 3. Berkshire 4. Buckinghamshire 5. Cambridgeshire 6. Cheshire 7. Cleveland 8. Cornwall 9. Cumbria 10. Derbyshire 11. Devon 12. Dorset 13. Durham 14. Essex 15. Gloucestershire 16. Greater Manchester 17. Greater London (TAKES PRIORITY OVER ANY COUNTY) 18. Hampshire 19. Hereford & Worcester 20. Hertfordshire 21. Isle of Wight 22. Kent 23. Lancashire 24. Leicestershire 25. Lincolnshire 26. Merseyside 27. Northamptonshire 28. Northumberland 29. Norfolk 30. Nottinghamshire 31. Oxfordshire 32. Scotland 33. Shropshire 34. Somerset 35. Staffordshire 36. Suffolk 37. Surrey 38. Sussex 39. Tyne and Wear 40. Wales 41. Warwickshire 42. West Midlands 43. Wiltshire 44. Yorkshire and the Humber

SHOWCARDS 2466

CARD P

1. To move to better neighbourhood/more pleasant

area

2. Job related reasons

3. Wanted larger house/flat or one which was better in some other way

4. Wanted smaller or cheaper house/flat

5. Could not afford mortgage payments/rent on previous house/flat

6. Divorce/separation

7. Marriage/began living together

8. Other family/personal reasons

9. Wanted to buy

10. Wanted own home/to live independently

11. Landlord required tenant to move out/had to leave tied accommodation

12. So my children can get into a better school

13. Other reason

SHOWCARDS 2466

CARD Q

1. From local authority or housing association

waiting list or transfer list 2. Arranged by local authority or housing

association without being on a waiting list 3. Exchanging with previous tenant by arrangement

with local authority 4. By private agreement with previous tenant 5. Inheriting the tenancy on death of previous tenant

by agreement with local authority 6. By private agreement on death of previous tenant 7. Accepted as homeless 8. Joined someone already living there 9. In some other way

SHOWCARDS 2466

CARD R

1. The flat/house was sold to avoid getting into arrears with the mortgage

2. The flat/house was sold because of arrears with

the mortgage and to avoid court action by the mortgage lender

3. The flat/house was left voluntarily, and the

mortgage lender took it over 4. The flat/house was left because the mortgage

lender got a court order

SHOWCARDS 2466

CARD S

1. Very satisfied

2. Fairly satisfied

3. Neither satisfied nor dissatisfied

4. Slightly dissatisfied

5. Very dissatisfied

SHOWCARDS 2466

CARD T

1. A serious problem in this area

2. A problem in this area, but not serious

3. Not a problem in this area

SHOWCARDS 2466

CARD U

1. Very easy

2. Fairly easy

3. Fairly difficult

4. Very difficult

SHOWCARDS 2466

CARD V

1. On most days 2. Once or twice a week 3. Once or twice a month 4. Less often than once a month 5. Never

SHOWCARDS 2466

CARD W

1. Raising or handling money or taking part in sponsored events

2. Leading or a member of a group or committee 3. Organising or helping to run an activity or event 4. Visiting people 5. Befriending or mentoring people 6. Giving advice, information or counselling 7. Secretarial, administrative or clerical work 8. Providing transport or driving 9. Representing 10. Campaigning 11. Other practical help (e.g. helping out at school or

religious group/shopping) 12. Any other help 13. None of the above

SHOWCARDS 2466

CARD X

1. Very satisfied

2. Fairly satisfied

3. Neither satisfied nor dissatisfied

4. Slightly dissatisfied

5. Very dissatisfied

SHOWCARDS 2466

CARD Y

1. Agree Strongly

2. Tend to agree

3. Neither agree nor disagree 4. Tend to disagree

5. Disagree strongly

SHOWCARDS 2466

CARD Z

1. Get a loan from a bank, building society, or other commercial lender

2. Borrow from a member of my family/close friend 3. Try to get a grant from my local council 4. Draw on savings 5. Draw on flexible mortgage equity 6. Other 7. None of these – would not be able to pay for the work

SHOWCARDS 2466

CARD AA

1. Savings 2. Proceeds from sale of previous home 3. Money paid by local authority/housing association to encourage move from council/housing association accommodation 4. Money paid by private landlord to encourage move 5. Gift or loan from family or friend 6. Loan to cover deposit/bridging loan from

elsewhere (e.g. bank, employer) 7. Inherited money 8. Windfall 9. Other 10. No other source - 100% mortgage

SHOWCARDS 2466

CARD AB 1. The builder or developer 2. A private individual 3. A local authority, council or New Town corporation 4. A housing association 5. A bank or building society or agent on their behalf

(repossession sale) 6. Someone else

SHOWCARDS 2466

CARD AC

1. He/she was buying a property somewhere else in

the UK

2. He/she was moving overseas

3. He/she was moving into rented accommodation

4. He/she died

5. He/she moved into sheltered accommodation/home for the elderly

6. He/she moved in with spouse/partner

7. He/she moved in with other relatives

8. They were divorcing/separating

9. Other reasons

SHOWCARDS 2466

CARD AD 1. Property Valuation (Most basic, a limited check required

by most mortgage lenders to identify anything that might affect the security of the loan)

2. Home Buyers Survey and Valuation (A mid-level survey

that checks the property’s general state of repair) 3. Building or Structural Survey (A detailed examination of

all accessible parts of a property to identify major and minor faults, their implications and the possible costs of repairs)

4. A specialist report (May be recommended by the

surveyor/valuer if specific problems e.g. wood worm or dry rot are identified during a survey of types 1-3 above)

SHOWCARDS 2466

CARD AE

1. An endowment mortgage (where mortgage payments cover the interest only)

2. A repayment mortgage (where mortgage payments

cover interest and part of the original loan)

3. A pension mortgage (where mortgage payments cover interest only)

4. A PEP mortgage, ISA mortgage or Unit Trust

mortgage

5. Both an endowment (or any interest only) mortgage and a repayment mortgage

6. An interest only mortgage with more than one

linked investment (e.g. pension and unit trust, endowment and ISA)

7. An interest only mortgage with NO linked

investment (e.g. NO endowment, PEP or ISA) 8. Or another type (not listed above)

SHOWCARDS 2466

CARD AF

1. Payments under an endowment policy 2. Repayment mortgage payments 3. Current payments into a Pension Plan (pension

mortgage) 4. Current payments into a PEP or ISA 5. Current payments into a Unit Trust or Investment Trust

scheme 6. Current payments into any other savings/investment

scheme 7. None of the above

SHOWCARDS 2466

CARD AG 1. Current payments into a Pension Plan (pension

mortgage) 2. Current payments into a PEP or ISA 3. Current payments into a Unit Trust or Investment Trust

scheme 4. Current payments into any other savings/investment

scheme 5. Proceeds from sale of existing house only 6. None of the above

SHOWCARDS 2466

CARD AH

1. Proceeds from the sale of this house/flat

2. Sale of other property

3. Use savings/other investments not linked to mortgage

4. Take out an investment with existing mortgage or

with new interest only mortgage

5. Expected inheritance 6. Change to a repayment mortgage 7. Other

SHOWCARDS 2466

CARD AI 1. Capped for 5 years or less 2. Capped for more than 5 years 3. Variable – can change from month to month 4. Variable – reviewed annually 5. Variable – don’t know which type or other type 6. Fixed for 5 years or less 7. Fixed for more than 5 years 8. Other

SHOWCARDS 2466

CARD AJ 1. Pay off mortgage at scheduled time 2. Reduce the term by trying to pay the mortgage off early 3. Extend the term to reduce payment amounts 4. Expect to re-mortgage or sell before mortgage is repaid

SHOWCARDS 2466

CARD AK

1. Arrears on previous mortgage or loan 2. Arrears on an unsecured loan 3. A county court judgement greater than £100 4. A bankruptcy order 5. An individual voluntary arrangement with a financial

institution following financial problems, often mortgage arrears

SHOWCARDS 2466

CARD AL

Current Account Mortgages • Mortgage is combined with current account and possibly other products • Current account and mortgage are kept in one pot which looks like ‘a

large overdraft’

• You will usually be required to pay your salary into the account

Current Account

Credit Mortgage Loans Savings Cards

Examples: • The Virgin One Account • NatWest One • Britannic Money Flexible Current Account Mortgage

Offset Mortgages • Mortgage is linked to current

account and/ or savings but in separate accounts

Mortgage

Savings Loans

Credit Cards

Current Account

Examples: • Woolwich/ Barclays Openplan • First Direct Smartmortgage • Halifax Intelligent Finance • Northern Rock Connections

SHOWCARDS 2466

CARD AM

1. Ability to make overpayments 2. Immediate benefit for any overpayment

(ie. interest recalculated straight away) 3. Ability to borrow back any overpayments 4. Ability to make underpayments 5. Ability to take payment holidays 6. Interest calculated daily 7. Ability to increase the amount borrowed on the

mortgage since the initial loan 8. None of these

SHOWCARDS 2466

CARD AN

1. Re-mortgaging and borrowing a larger amount 2. Taking out a further advance in addition to the

existing mortgage

3. Using the automatic right to increase the mortgage

up to an agreed sum

SHOWCARDS 2466

CARD AO 1. I/we are making the mortgage repayments

ourselves 2. The DSS (Department of Social Security) are

paying some or all of the mortgage interest 3. Someone else is paying the mortgage

SHOWCARDS 2466

CARD AP

1. Only part of the regular mortgage has been paid 2. One or more regular payments has been missed 3. The mortgage account shows as being behind but

this is not true/not my fault 4. There is an agreement with the lender to pay a

reduced regular amount until circumstances improve

5. The mortgage protection policy does not

apply/cover all payments, and I cannot make up the difference

6. None of these

SHOWCARDS 2466

CARD AQ

1. Up-to-date with payments

2. Less than 3 months behind

3. 3 months to 6 months behind

4. Over 6 months behind

SHOWCARDS 2466

CARD AR

1. A spouse or partner left home or died 2. Someone else who had been contributing left

home 3. Someone who had been contributing became

pregnant/new baby born 4. Someone who had been earning lost pay because

they were sick or injured 5. Self-employed and income has gone down 6. Someone was made redundant/is unemployed 7. Someone lost overtime or worked reduced hours 8. Someone worked same hours but for less pay 9. There was an increase in the mortgage payments 10. There was an increase in other payments 11. Other

SHOWCARDS 2466

CARD AS

1. Remortgaged my/our current home and had money

left over after paying off my/our previous mortgage

2. Remortgaged or topped up a mortgage on another property that I/we own and had money left over

3. Sold my/our old home and bought this one and had money left over

4. Sold another property that I/we own and had money left over

5. Taken out a new mortgage on my/our current home when I/we didn't previously have a mortgage

6. Taken out a further advance or top-up on my/our current mortgage

7. Taken out a personal loan which is secured against my/our current home

8. None of these

SHOWCARDS 2466

CARD AT

1. Paid off debts

2. Invested or saved the money

3. Paid for home improvements/renovations

4. Paid for new goods for the property e.g. carpets or furniture

5. Financed the purchase of another property for yourself (in the UK)

6. Financed the purchase of another property for yourself (abroad)

7. Helped finance the purchase of another property for another family member

8. Bought a car/other vehicle

9. Paid for a holiday

10. Paid for school fees

11. Paid for university costs

12. Paid for medical fees/nursing home

13. Started a business

14. Other

SHOWCARDS 2466

CARD AU 1. Pay off debts

2. Invest or save the money

3. Pay for home improvements/renovations

4. Buy new goods for the property e.g. carpets or furniture

5. Finance the purchase of another property for yourself (in the UK)

6. Finance the purchase of another property for yourself (abroad)

7. Help finance the purchase of another property for another family member

8. Purchase a car/other vehicle

9. Pay for a holiday

10. Pay for school fees

11. Pay for university costs

12. Pay for medical fees/nursing home

13. Start a business

14. Other

SHOWCARDS 2466

CARD AV

1. Very satisfied

2. Fairly satisfied

3. Neither satisfied nor dissatisfied

4. Slightly dissatisfied

5. Very dissatisfied

SHOWCARDS 2466

CARD AW

1. Repairs service has got quicker, more efficient

2. Repairs service has become a higher standard

3. Other services have got better

4. Modernisation work to the property has been done

5. Additional facilities have been provided (e.g. intercom)

6. More and/or better information is being provided to me

7. More opportunities for me to take part in making decisions about things that affect me

8. Staff have become more helpful

9. More staff are available

10. Other

SHOWCARDS 2466

CARD AX

1. Repairs service has got slower, less efficient

2. Repairs service has become a lower standard

3. Other services have got worse

4. Less and/or worse information is being provided to me

5. Fewer opportunities for me to take part in making decisions about things that affect me

6. Staff have become less helpful

7. Less staff are available

8. Other

SHOWCARDS 2466

CARD AY

1. Less than one week's rent

2. One week's rent but less than two week’s rent

3. Two week’s rent but less than three week’s rent

4. Three week’s rent but less than four week’s/one calendar month's rent

5. Four week’s/one calendar month's rent

6. More than four week’s/one calendar month's rent

SHOWCARDS 2466

CARD AZ

1. A non-returnable fee paid to the agency for finding the

property for you

2. A non-returnable administration fee for references, contracts and inventories

3. A non-returnable holding fee to ensure no-one else viewed or rented the property

4. A returnable holding fee to ensure no-one else viewed or rented the property

5. Other

SHOWCARDS 2466

CARD BA

1. It was to cover damage to the property

2. It was to cover cleaning the property

3. It was to cover unpaid rent

4. It was to cover other bills left unpaid by the tenant

5. Some other reason

6. Landlord/agent gave no reason

SHOWCARDS 2466

CARD BB

1. The landlord should not have withheld any of the deposit 2. The landlord was justified in withholding some of the deposit, but not as much as he/she did

3. The landlord was justified in withholding as much of the deposit as he/she did

SHOWCARDS 2466

CARD BC 1. Working: Full-time 2. Working: Part-time 3. Government training scheme 4. Not working because of long term sickness or disability 5. Registered unemployed 6. Not registered unemployed but seeking work 7. At home/not seeking work (including looking after the

home or family) 8. Retired (including retired early) 9. Full-time Student

SHOWCARDS 2466

CARD BD

PLEASE GIVE ALL SOURCES OF INCOME

1. Earnings from employment or self-employment 2. Pension from former employer 3. State pension 4. Child benefit 5. Income Support 6. Other state benefits (including Work-Search

Premium, In-work credit and Return to work credit) 7. Tax Credits (Working Tax Credit and/or Child Tax

Credit) 8. Interest from savings etc. 9. Other kinds of regular allowances from outside the

household 10. Other sources (e.g. rent) 11. No source of income

SHOWCARDS 2466

CARD BE GROSS INCOME

WEEKLY MONTHLY Less than £100______________1 Less than £430 _____________1 £100 less than £200__________2 £430 less than £870 _________2 £200 less than £300__________3 £870 less than £1,300________3 £300 less than £400 _________4 £1,300 less than £1,700______4 £400 less than £500__________5 £1,700 less than £2,200______5 £500 less than £600__________6 £2,200 less than £2,600______6 £600 less than £700__________7 £2,600 less than £3,000______7 £700 less than £800__________8 £3,000 less than £3,500______ 8 £800 less than £900__________9 £3,500 less than £3,900 ______9 £900 less than £1,000________10 £3,900 less than £4,300_____10 £1,000 and above___________11 £4,300 and above__________11

SHOWCARDS 2466

CARD BE GROSS INCOME

ANNUAL Less than £5,200____________1 £5,200 less than £10,400 _____2 £10,400 less than £15,600_____3 £15,600 less than £20,800_____4 £20,800 less than £26,000 ____5 £26,000 less than £31,000 ____6 £31,000 less than £36,000 ____7 £36,000 less than £42,000 ____8 £42,000 less than £47,000 ____9 £47,000 less than £52,000 ___10 £52,000 and above_________11

SHOWCARDS 2466

CARD BF ANNUAL INCOME

£52,000 less than £60,000______1 £60,000 less than £80,000______2 £80,000 less than £100,000_____3 £100,000 less than £130,000____4 £130,000 less than £150,000____5 £150,000 less than £200,000____6 £200,000 less than £300,000____7 £300,000 less than £400,000____8

£400,000 and above___________9

SHOWCARDS 2466

CARD BG PLEASE GIVE ALL REASONS WHY YOU THINK YOU MIGHT NOT GET HOUSING BENEFIT IF YOU APPLIED FOR IT 1. Applied for Housing Benefit in past and didn’t get it 2. I am doing paid work 3. My income is too high 4. The rent is too low 5. I am a student 6. I have savings/savings are too high 7. Other reason

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CARD BH

PLEASE GIVE ALL REASONS WHY YOU HAVE NOT APPLIED FOR HOUSING BENEFIT 1. It’s too much trouble 2. I’ve never thought about it before 3. Don’t know how to 4. Get other financial help (e.g. from friends or

relatives) 5. Don’t need it/can manage 6. Don’t want to be dependent on benefits 7. My income varies a lot

8. My income will soon increase

9. The way you have to claim is humiliating 10. The amount I would get would be too small 11. Have applied before and was refused 12. Don’t want the government to know where I live 13. Other reason

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CARD LA

1. Lift

2. Concierge

3. Caretaker

4. Door entry system

5. Communal/group heating system

6. Communal garden

7. None of the above

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CARD LB

1. Responsibility limited for the first five years after

purchase 2. Responsibility limited to the cost of non-structural

defects 3. Responsibility limited in some other way 4. Responsible for the full cost of all charges 5. None of the above

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CARD LC

1. Very satisfied

2. Fairly satisfied

3. Neither satisfied nor dissatisfied

4. Fairly dissatisfied

5. Very dissatisfied

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CARD LD

1. Up-to-date with payments

2. Less than 3 months behind

3. 3 months but less than 6 months behind

4. 6 months but less than 9 months behind

5. 9 months but less than 12 months behind

6. More than a year behind

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CARD LE

1. A spouse or partner left home or died 2. Someone who had been contributing left home 3. Someone who had been contributing became

pregnant/new baby born 4. Someone who had been earning lost pay because

they were sick or injured 5. Self-employed and income has gone down 6. Someone was made redundant/is unemployed 7. Someone lost over-time and worked reduced

hours 8. Someone worked same hours for less pay 9. There was an increase in service charge payments 10. There was an increase in other payments 11. Other reason

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CARD LF

1. Landlord plans to increase routine elements of

service charges 2. End of five year protection period 3. Notified of major refurbishment works 4. Will have received bills for completed

refurbishment works 5. Previous bill was under estimated, so charged

more this year 6. Deferred charge or loan due for repayment then 7. Other reason

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CARD LG

1. Landlord plans to decrease routine elements of

service charges 2. Will have finished paying bills for refurbishment

works 3. Previous bill was over estimated, so charged less

this year 4. Will have finished all loan repayments 5. Other reason

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CARD LH

1. Less than 3 months ago

2. 3 months but less than 6 months ago

3. 6 months but less than a year ago

4. 1 year but less than 2 years ago

5. 2 years but less than 5 years ago

6. 5 years but less than 10 years ago

7. 10 years ago or more

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CARD LI

1. Change of job

2. Retirement

3. Change in personal/family circumstances

4. To be nearer family/friends

5. To get a larger home

6. To get a smaller home

7. To get a house rather than a flat 8. To move to a better neighbourhood/ more pleasant

area 9. Could not afford mortgage repayments 10. Could not afford service charges 11. Other housing reason 12. Other non-housing reason

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CARD LJ

1. Problems finding somewhere to buy 2. Problems getting a mortgage for another home 3. Problems finding somewhere I/we could afford to

buy 4. Problems finding an estate agent to handle the

sale of this property 5. Problems finding anyone to buy this property 6. Buyer(s) could not sell their home 7. Problems with surveyor’s report for this property 8. Mortgage lenders would not grant a mortgage on

this property 9. Change in personal/family circumstances 10. Other reason

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CARD LK

1. Owned (outright or mortgage) 2. Part owned, part rented 3. Rented from the council 4. Rented from a Housing Association 5. Rented from a Housing Action Trust or Local

Housing Company 6. Rented from a private landlord 7. Other

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CARD LL

1. Renting is cheaper

2. Renting is more flexible

3. Less responsibility for repairs

4. Personal/domestic reasons

5. Other reason

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CARD PA1 1. Assured shorthold 2. Assured 3. Regulated (tenancy must have started in 1988 or

earlier) 4. Resident landlord 5. Let by educational institution 6. Other type of let

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CARD PA2

1. Crown tenancy/licence (includes H.M. forces) 2. Service occupancy (excludes H.M. forces) 3. Business or agricultural tenancy 4. Assured agricultural occupancy 5. Asylum seeker let (issued by National Asylum

Support Service (NASS) 6. Holiday let 7. Other type of let

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CARD PA3

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CARD PC

1. Heating (including central heating)

2. Lighting

3. Hot water

4. Fuel for cooking

5. TV Licence fee

6. None of these services

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CARD PD

1. Increase in the rent

2. Unemployment

3. Working fewer hours/less overtime

4. Illness

5. Other debts or responsibilities

6. Problems in connection with Housing Benefit

7. Domestic problems

8. None of these

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CARD PE

1. Delay in getting reply to application for Housing

Benefit/still waiting 2. Delay in payment of Housing Benefit/still waiting 3. Housing Benefit paid was less than expected 4. Application turned down 5. Other

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CARD PF

1. Very satisfied

2. Fairly satisfied

3. Neither satisfied nor dissatisfied

4. Slightly dissatisfied

5. Very dissatisfied

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CARD PG

1. Landlord does not bother about repairs and

maintenance 2. Landlord carries out only emergency repairs 3. Landlord is difficult to contact 4. Work done is of a poor quality 5. Landlord does only the bare minimum 6. Landlord is slow to get things done 7. Other

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CARD PH

1. Very satisfied

2. Fairly satisfied

3. Neither satisfied nor dissatisfied

4. Slightly dissatisfied

5. Very dissatisfied

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CARD PI

1. Owned it in own name/jointly 2. Spouse/partner owned it 3. Rented it in own name/jointly 4. Spouse/partner rented it 5. Had it rent-free in own name (or spouse’s/

partner’s name) 6. Did not have accommodation in own name (or

spouse’s/partner’s name)

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CARD PI1

1. Avon 2. Bedfordshire 3. Berkshire 4. Buckinghamshire 5. Cambridgeshire 6. Cheshire 7. Cleveland 8. Cornwall 9. Cumbria 10. Derbyshire 11. Devon 12. Dorset 13. Durham 14. Essex 15. Gloucestershire 16. Greater Manchester 17. Greater London (TAKES PRIORITY OVER ANY COUNTY) 18. Hampshire 19. Hereford & Worcester 20. Hertfordshire 21. Isle of Wight 22. Kent 23. Lancashire 24. Leicestershire 25. Lincolnshire 26. Merseyside 27. Northamptonshire 28. Northumberland 29. Norfolk 30. Nottinghamshire 31. Oxfordshire 32. Scotland 33. Shropshire 34. Somerset 35. Staffordshire 36. Suffolk 37. Surrey 38. Sussex 39. Tyne and Wear 40. Wales 41. Warwickshire 42. West Midlands 43. Wiltshire 44. Yorkshire and the Humber

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CARD PJ

1. To move to better neighbourhood/more pleasant

area

2. Job related reasons

3. Wanted larger house/flat or one which was better in some other way

4. Wanted smaller or cheaper house/flat

5. Could not afford mortgage payments/rent on previous house/flat

6. Divorce/separation

7. Marriage/began living together

8. Other family/personal reasons

9. Wanted to buy

10. Wanted own home/to live independently

11. Landlord required tenant to move out/had to leave tied accommodation

12. So my children can get into a better school

13. Other reason

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CARD PJ1 1. Less than one week's rent

2. One week's rent but less than two week’s rent

3. Two week’s rent but less than three week’s rent

4. Three week’s rent but less than four week’s/one calendar month's rent

5. Four week’s/one calendar month's rent

6. More than four week’s/one calendar month's rent

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CARD PJ2

1. A non-returnable fee paid to the agency for finding the

property for you

2. A non-returnable administration fee for references, contracts and inventories

3. A non-returnable holding fee to ensure no-one else viewed or rented the property

4. A returnable holding fee to ensure no-one else viewed or rented the property

5. Other

SHOWCARDS 2466

CARD PK 1. It was to cover damage to the property 2. It was to cover cleaning the property 3. It was to cover unpaid rent 4. It was to cover other bills left unpaid by the tenant 5. Some other reason 6. Landlord / agent gave no reason

SHOWCARDS 2466

CARD PL

1. The landlord should not have withheld any of the deposit 2. The landlord was justified in withholding some of the deposit, but not as much as he/she did 3. The landlord was justified in withholding as much of the deposit as he/she did

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CARD PM

PLEASE GIVE ALL SOURCES OF INCOME 1. Earnings from employment or self-employment 2. Pension from former employer 3. State pension 4. Child benefit 5. Income Support 6. Other state benefits (including Work-Search

Premium, In-work credit and Return to work credit) 7. Tax Credits (Working Tax Credit and/or Child Tax

Credit) 8. Interest from savings etc. 9. Other kinds of regular allowances from outside the

household 10. Other sources (e.g. rent) 11. No source of income

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CARD PN GROSS INCOME

WEEKLY MONTHLY Less than £100______________1 Less than £430 _____________1 £100 less than £200__________2 £430 less than £870 _________2 £200 less than £300__________3 £870 less than £1,300________3 £300 less than £400 _________4 £1,300 less than £1,700______4 £400 less than £500__________5 £1,700 less than £2,200______5 £500 less than £600__________6 £2,200 less than £2,600______6 £600 less than £700__________7 £2,600 less than £3,000______7 £700 less than £800__________8 £3,000 less than £3,500______ 8 £800 less than £900__________9 £3,500 less than £3,900 ______9 £900 less than £1,000________10 £3,900 less than £4,300_____10 £1,000 and above___________11 £4,300 and above__________11

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CARD PN GROSS INCOME

ANNUAL Less than £5,200____________1 £5,200 less than £10,400 _____2 £10,400 less than £15,600_____3 £15,600 less than £20,800_____4 £20,800 less than £26,000 ____5 £26,000 less than £31,000 ____6 £31,000 less than £36,000 ____7 £36,000 less than £42,000 ____8 £42,000 less than £47,000 ____9 £47,000 less than £52,000 ___10 £52,000 and above_________11

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CARD PO ANNUAL INCOME £52,000 less than £60,000______1 £60,000 less than £80,000______2 £80,000 less than £100,000_____3 £100,000 less than £130,000____4 £130,000 less than £150,000____5 £150,000 less than £200,000____6 £200,000 less than £300,000____7 £300,000 less than £400,000____8

£400,000 and above___________9

SHOWCARDS 2466

CARD PP

PLEASE GIVE ALL REASONS WHY YOU THINK YOU MIGHT NOT GET HOUSING BENEFIT IF YOU APPLIED FOR IT 1. Applied for Housing Benefit in past and didn’t get

it 2. I am doing paid work 3. My income is too high 4. The rent is too low 5. I am a student 6. I have savings/savings are too high 7. Other reason

SHOWCARDS 2466

CARD PQ

PLEASE GIVE ALL REASONS WHY YOU HAVE NOT APPLIED FOR HOUSING BENEFIT

1. It’s too much trouble 2. I’ve never thought about it before 3. Don’t know how to 4. Get other financial help (e.g. from friends or

relatives) 5. Don’t need it/can manage 6. Don’t want to be dependent on benefits 7. My income varies a lot 8. My income will soon increase 9. The way you have to claim is humiliating 10. The amount I would get would be too small 11. Have applied before and was refused 12. Don’t want the government to know where I live 13. Other reason

SHOWCARDS 2466