12
* YVR is the international aeronautical designation for Vancouver International Airport. Cell Phone Rentals Cell Phone Rentals Call 604-671-4655 JANUARY 2005 • Your Airport Community Newspaper – Vancouver International Airport FREE I n response to the unprecedented devastation brought about by tsunamis in Southeast Asia on December 26, airlines have been working with Canadian aid agencies and airline industry partners to support relief efforts in the region. S EE TSUNAMI , PAGE 3 Airport Authority Commuter Survey Results Highlight ‘Greener’ Travel Options By Trudi Trask L ast fall, the Vancouver Airport Authority surveyed a broad cross-section of employees at the terminals and surrounding businesses. More than 3,000 surveys were distributed, asking employees about their current commuting methods, interest in alternatives to single- occupant vehicle use, factors affecting their decisions, and incentives that would influence a change in their mode of travel. More than 600 returned surveys showed the over- whelming majority of employee trips to Vancouver International Airport and surrounding businesses are made in single-occupant vehicles (80 per cent). Currently, about nine per cent of trips are by public tran- sit and less than one per cent are by bicycle. Respondents predominately travel from Richmond (25 per cent) and Vancouver (22 per cent). The most important factors indicated in choosing a transportation mode were convenience, flexibility and travel time, with more than 75 per cent of respondents indicating one of these three reasons. Travel costs were a factor for 40 per cent of respon- dents, while almost half of the respondents indicated that shift work or irregular hours prevented them from T his month, Jetsgo expanded its Western Canada discount service, adding four new cities, switching two cities from seasonal service to year-round, and adding 46 new city pairs to its schedule. “The new Jetsgo cities are Prince George, Kelowna, Fort McMurray and Saskatoon,” said Michel Leblanc, president and CEO of Jetsgo. “Victoria and Abbotsford will now receive year-round service and, in addition, we’ve created a significant number of new connections and options through Vancouver, Edmonton, Calgary and Winnipeg.” Vancouver-Winnipeg started as a non- stop route on January 10, complementing the existing schedule of flights in both cities. “We are very proud of the fact that we are now the only discount airline flying to every province, and we’ve done it in less than two-and-a-half years since our launch in June 2002,” said Leblanc. Senior Jetsgo executives travelled to the newly added destinations to announce the launch of service and meet with local offi- cials and travel industry partners. “We’ve been absolutely delighted with the response we’ve received during our vis- its to the new Jetsgo destinations, and we look forward to providing them with low fares and our special brand of smiling ser- vice,” said Michael Granshaw, Jetsgo’s chief operating officer. “This is a significant move for Jetsgo that expands the availabili- ty of discount travel to Canadians.” Jetsgo’s western expansion has been made possible by the delivery of additional Fokker F-100 aircraft, adding to Jetsgo’s existing fleet. The total fleet is currently 25 aircraft (14 MD-83s, 11 F-100s), with five additional Fokkers to be in service by mid-2005. All new routes are eligible to earn dou- ble Jetsmiles until February 28 as part of Jetsgo’s frequent flyer program. Registered www.jetsgo.net users can redeem their Jetsmiles for any available seat on any flight. A complete description of the new Western Canada service is available on the airline’s website. SEE SURVEY, CONTINUED ON PAGE 2 Jetsgo Expands Western Canada Service L ast month, the staff of Central Mountain Air (CMA) celebrated the company’s one-year anniversary at the Vancouver International Airport Domestic Terminal location. The company employs almost 200 people, including administrative, mainte- nance and flight personnel, and operates a fleet of 14 Beech 1900D twin-engine turboprop aircraft. The modern fleet offers customers direct flights from Vancouver to various destinations includ- ing Comox, Campbell River, Quesnel, Williams Lake and Kelowna. For more information on Central Mountain Air, visit their website at www.flycma.com. CMA staff celebrate the company’s one- year anniversary at YVR. Supplies Airlifted To Tsunami-Affected Areas Airlines Launch In-Flight Donations Programs CMA Celebrates One Year At YVR

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* YVR is the international aeronautical designation for Vancouver International Airport.

Cell Phone Rentals Cell PhoneRentals

Call 604-671-4655

JANUARY 2005 • Your Airport Community Newspaper – Vancouver International Airport F R E E

In response to the unprecedented devastation broughtabout by tsunamis in Southeast Asia on December26, airlines have been working with Canadian aid

agencies and airline industry partners to support reliefefforts in the region.

SEE TSUNAMI, PAGE 3

Airport Authority CommuterSurvey Results Highlight‘Greener’ Travel OptionsBy Trudi Trask

Last fall, the Vancouver Airport Authority surveyed abroad cross-section of employees at the terminals andsurrounding businesses. More than 3,000 surveys

were distributed, asking employees about their currentcommuting methods, interest in alternatives to single-occupant vehicle use, factors affecting their decisions,and incentives that would influence a change in theirmode of travel.

More than 600 returned surveys showed the over-whelming majority of employee trips to VancouverInternational Airport and surrounding businesses aremade in single-occupant vehicles (80 per cent).Currently, about nine per cent of trips are by public tran-sit and less than one per cent are by bicycle.Respondents predominately travel from Richmond (25per cent) and Vancouver (22 per cent).

The most important factors indicated in choosing atransportation mode were convenience, flexibility andtravel time, with more than 75 per cent of respondentsindicating one of these three reasons.

Travel costs were a factor for 40 per cent of respon-dents, while almost half of the respondents indicatedthat shift work or irregular hours prevented them from

This month, Jetsgo expanded its WesternCanada discount service, adding fournew cities, switching two cities from

seasonal service to year-round, and adding46 new city pairs to its schedule.

“The new Jetsgo cities are PrinceGeorge, Kelowna, Fort McMurray andSaskatoon,” said Michel Leblanc, presidentand CEO of Jetsgo. “Victoria andAbbotsford will now receive year-roundservice and, in addition, we’ve created asignificant number of new connections andoptions through Vancouver, Edmonton,Calgary and Winnipeg.”

Vancouver-Winnipeg started as a non-stop route on January 10, complementingthe existing schedule of flights in both cities.

“We are very proud of the fact that weare now the only discount airline flying toevery province, and we’ve done it in lessthan two-and-a-half years since our launchin June 2002,” said Leblanc.

Senior Jetsgo executives travelled to thenewly added destinations to announce thelaunch of service and meet with local offi-cials and travel industry partners.

“We’ve been absolutely delighted withthe response we’ve received during our vis-its to the new Jetsgo destinations, and welook forward to providing them with lowfares and our special brand of smiling ser-vice,” said Michael Granshaw, Jetsgo’s

chief operating officer. “This is a significantmove for Jetsgo that expands the availabili-ty of discount travel to Canadians.”

Jetsgo’s western expansion has been madepossible by the delivery of additional FokkerF-100 aircraft, adding to Jetsgo’s existingfleet. The total fleet is currently 25 aircraft(14 MD-83s, 11 F-100s), with five additionalFokkers to be in service by mid-2005.

All new routes are eligible to earn dou-ble Jetsmiles until February 28 as part ofJetsgo’s frequent flyer program.Registered www.jetsgo.net users canredeem their Jetsmiles for any availableseat on any flight.

A complete description of the newWestern Canada service is available on theairline’s website.

SEE SURVEY, CONTINUED ON PAGE 2

Jetsgo Expands Western Canada Service

Last month, the staff of CentralMountain Air (CMA) celebrated thecompany’s one-year anniversary at the

Vancouver International AirportDomestic Terminal location.

The company employs almost 200people, including administrative, mainte-nance and flight personnel, and operatesa fleet of 14 Beech 1900D twin-engineturboprop aircraft. The modern fleetoffers customers direct flights fromVancouver to various destinations includ-ing Comox, Campbell River, Quesnel,Williams Lake and Kelowna.

For more information on CentralMountain Air, visit their website atwww.flycma.com.

CMA staff celebrate the company’s one-year anniversary at YVR.

Supplies Airlifted To Tsunami-Affected AreasAirlines Launch In-Flight Donations Programs

CMA Celebrates One Year At YVR

Page 2: 2005-01_skytalk

2 • J A N U A R Y 2 0 0 5

Survey, CONTINUED FROM PAGE 1

LAND ROVER RICHMOND (COWELL IMPORTRS INC.)5571 Parkwood Way, Richmond, BCTel. (604)273-6068www.landroverofrichmond.comRichmond AutomallDealer Lic. #10425

carpooling or taking transit. No clear desired incentive or moti-

vation was indicated that wouldencourage respondents to changetheir mode of travel; responses werefairly evenly divided between“finances,” “flexibility,” “availabilityof a ride in an emergency,” “access toa direct shuttle” and “other” motiva-tions.

The results of the commuter sur-

vey will help the Airport Authoritydetermine the focus of informationand program improvements toencourage ‘greener’ modes of trans-portation.

As seen in the figure above, thereis a significant difference betweenhow employees currently travel towork, and the options they wouldconsider. Specifically:• 42 per cent suggested they would

consider public transit as comparedwith the nine per cent of trips cur-rently via public transit;

• 35 per cent of the respondents areinterested in subsidized bus passes;

• 26 per cent would consider carpool-ing, as compared with the six percent of trips currently via carpool;

• 17 per cent would consider cyclingto work.

Page 3: 2005-01_skytalk

Your Airport Community NewspaperJANUARY 2005 ISSUE • VOL. 12 • NO. 3

YVR SKYTALK, the official newspaper of the Vancouver International Airport, is published monthly by WestcoMarketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this

publication may be reproduced in whole or part without the written permission of the publisher.

RICHMOND OFFICE:

Suite 306 - 5400 Airport Road South

Richmond, BC V7B 1B4

Tel: 604-736-6754 • Fax: 604-736-6750

Email: [email protected]

Printed on Recycled Stock using vegetable based inksPlease recycle this product.

Publisher: Patrick Stewart

Associate Publisher: Joan Stewart

Editorial Liaison: Jody Holgate, Artie Chumpol

Contributing Writers: Henry Tenby, Phil Melnychuk,

Peter Kutney, Ralph Eastman

Creative / Production: James Martin

Photography: Jim Jorgenson

ASSOCIATIONOF AIRPORT

PUBLICATIONS

P.O. Agreement #1676261

The past year was a pivotal one for the aviation industry,ushering in what promises to be a period of sustainedgrowth. Passengers took to the air again and airlines

gained some financial stability. Here at YVR, passenger traf-fic exceeded forecast, with some 15.6 million people travel-ling through our facility, a nine per cent increase over 2003.With 2004 now in the books, I would like to share some ofour many achievements at YVR over the past 12 months.

We carried out an extensive construction project onour south airfield, including a complete pavement overlayof the south runway and 150-metre-long extension. Theamount of asphalt required was enough to pave Granvilleand Oak streets, and Arthur Laing Bridge. The runway’selectrical system was upgraded with state-of-the-artapproach lighting and airfield lighting systems. We alsocompleted a dedicated engine run-up pad on the westernedge of the airport for above-idle engine run-ups that arerequired after aircraft maintenance. This will benefit ourneighbours by directing much of the noise associated withthese tests out over the water.

In June, we unveiled the renovated A-Pier in theDomestic Terminal Building. The upgrade features fivenew gates, three of which have dual bridges that connectto the front and rear of aircraft. This allows passengers toleave and enter the aircraft more quickly, and provides afaster turnaround for WestJet, A-Pier’s primary tenant.More than 3,500 of our neighbours got a sneak preview ofthe facility at an open house prior to the start of WestJet’soperations in the pier.

Late in the year, we announced the go-ahead of the firstphase of a nine-gate expansion to our International TerminalBuilding, set to begin in 2005 and scheduled for completionin 2007. I am very happy say the Richmond-Airport-Vancouver Rapid Transit Project finally received approvalfrom TransLink in December. As a partner in this project, wehave been actively promoting it for a number of years.

Infrastructure improvements are only one aspect ofbuilding a better airport. Customer service and movingpeople more efficiently through YVR are integral to our

continued success. We added more self-service check-in kiosks in our ter-

minals and parkade, allowing passengers to check in morequickly. We also undertook a number of projects directedat cruise ship passengers, including expanding the on-board check-in program, implementing a designated areaof our International Terminal to check in cruise passen-gers, and operating a successful pilot program for the“sterile” transfer of passengers between YVR and cruiseships, thereby eliminating the need for U.S. and CanadaCustoms clearance.

To further enhance the customer experience, weopened more than 20 new retail and restaurant outlets,and implemented a new public access wireless Internetservice throughout the terminals. And, if you are a regulartraveller through YVR, you also noticed the absence ofsomething last summer—Airport Improvement Feekiosks. On June 1, we started collecting the fee on airlinetickets, something our passengers have been requestingfor some time.

Each year, we usually record a “first” or two, and 2004was no exception. In November, YVR become the first air-port in North America to offer Nexus Air, a joint initiative ofthe Canada Border Services Agency and U.S. Customsand Border Protection. It uses biometrics technology tofacilitate efficient and secure entry into Canada and theUnited States for pre-approved, low-risk air travellers, andcomplements the existing Canpass Air program. YVR alsobecame the first airport in the world to install Metronaps,pay-per-use sleeping pods, and the first airport in NorthAmerica to offer passengers pay-per-use lounges.

As we move into 2005, the Airport Authority is prepar-ing for a robust year, with passenger traffic forecasted toreach 16.2 million, surpassing our previous high of 16.0million in 2001. In my February column, I‘ll touch on someof the projects we’re undertaking in 2005 to help ensurethat YVR continues to meet the needs of our passengers,business partners and the communities we serve.

J A N U A R Y 2 0 0 5 • 3

www.yvr.ca/authori ty /news/skytalk.asp

PRESIDENT’S CORNERBy LARRY BERG, President and Chief Executive Officer

2004 Marked A Turnaround For Our Industry

Tsunami, CONTINUED FROM PAGE 1

Air Canada has begun dedicatedrelief flights to Sumatra, Indonesia,carrying supplies collected by WorldVision Canada and airline caterer,Cara Foods. The airline will continueto work with aid agencies to arrangefor further shipments of supplies intothe region as required.

The initial shipments, to be dis-tributed locally by World Vision,included pharmaceuticals, generalmedical supplies, water purificationequipment, non-perishable foods,clothing and shelter materials.

“On behalf of Air Canada and itsmore than 30,000 employees world-wide, I want to express our sadnessand extend our condolences to thoseaffected by this terrible catastrophe,”said Robert Milton, chairman, presi-dent and CEO of ACE AviationHoldings.

Earlier this month, Air Canada’sflight attendants began distributingand collecting Red Cross donationenvelopes on flights across AirCanada’s entire network.

Cathay Pacific Airways is alsoraising money through donations and

helping governments and charitiescarry supplies and aid personnel tothe affected areas. Two sniffer dogsand their handlers, offered by theFrench government, have been flownfrom Paris to Colombo to help withsearch and rescue operations in SriLanka. Some 250 boxes of clothes,donated by the Salvation Army inHong Kong, and 3,500 blankets,donated by Cathay Pacific, have alsobeen shipped.

Between now and the end ofMarch, all donations collected in-flight on Cathay for the UnitedNations’ UNICEF “Change forGood” program will support tsunamirelief efforts.

A collection has also been mount-ed among Cathay staff worldwide, theproceeds from which will go to theRed Cross.

The airlines have arranged a flexi-ble booking policy to assist customerswho wish to make changes to theirtravel plans to and from the affectedregions. For assistance with changingtravel plans, customers are advised tocontact their travel agent or the air-line’s reservations centre.

Page 4: 2005-01_skytalk

After two years of falling profits inthe Canadian aerospace industry,profit levels are expected to

increase from less than $1 billion in2004 to $1.3 billion in 2005, accord-ing to an economic forecast on theaircraft and aircraft parts industrypublished by the Conference Board ofCanada’s Industrial Outlook Service.

“A combination of increasing rev-enues and stringent cost-cutting bymajor Canadian companies will send

profits on an upward trend beginningin 2005, and higher profitability willcontinue into the medium term,” saidLouis Thériault, associate director,Canadian Industrial Outlook Service.

The report, titled “CanadianIndustrial Outlook: Canada’s Aircraftand Aircraft Parts Industry,” attributesmuch of the uncertainty in theCanadian aerospace industry to theongoing restructuring of the world-wide airline industry. It concludes

that the current turmoil will eventual-ly lead to more stable and profitablecarriers, especially in the UnitedStates.

In addition, key Canadian playerBombardier faces intense competitionin the regional jet market, which isexacerbated by the current strength ofthe Canadian dollar. The reportassumes that the dollar will stabilizeat just below $0.80 US in the nearterm.

Although the regional jet marketremains uncertain, a more stable air-line industry is expected to translate

into firm orders for parts and propul-sion systems. As a result, the aerospaceindustry can expect revenue growth of12.5 per cent in 2005, and profits toincrease by $300 million in 2005.

Profits are also forecasted to con-tinue on an upward trend over themedium term, reaching $2.1 billion in2006, and $2.7 billion by 2008.

The Canadian Industrial OutlookService is a unique Conference Boardeconomic forecast, providing out-looks of revenues, costs and prof-itability for 10 major Canadian indus-tries.

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Profits In Canadian Aerospace Industry Forecasted To Grow By $300 Million

Lobby Groups Protest RecentHikes To Airport RentsThe Airport Transport Association

of Canada (ATAC) and theInternational Air Transport

Association (IATA), associations rep-resenting all commercial airlinesoperating in Canada, have joined theCanadian Chamber of Commerce inexpressing frustration with the mostrecent increase in rent being chargedby the federal government toCanada’s largest airports.

Under the National Airports Policy(NAP), local airport authorities incities across Canada are required topay the federal government rent inreturn for granting leases. The pur-

pose of the rent was to ensure that theGovernment was to be “no worse off”as a result of its divestiture of airports.Ottawa now receives more than $300million annually—compared to anannual loss of $150 million when thedivestiture program started—fromlocal airport authorities acrossCanada, fees which are ultimatelypaid by airlines and travellers.

Effective January 1, rents wereraised by a total of 6.5 per cent over2004 levels. Vancouver InternationalAirport saw an increase to its rent ofmore than $4 million, or five per cent.

Giovanni Bisignani, director gen-eral and CEO of IATA, said theincrease served to exaggerate the pol-icy mistake of rents, at the expense ofthe already heavily taxed travellersand shippers.

“Canada has suffered from flawedaviation policy for far too long,” saidBisignani. “Transport Minister [Jean]Lapierre identified the need to reducerents. It is imperative that his Cabinetcolleagues share this vision for ahealthy low-cost air transport indus-try that serves Canada well.”

According to the associations,without action in the 2005 federalbudget, airport rents will continue toincrease in the coming years. Forexample, rents at Canadian airportswill increase by an additional $60million on January 1, 2006, and by afurther $140 million by 2010.

Major business groups and munic-ipalities are also calling on theGovernment to significantly reducethe rents charged to airports.

“We have a tax problem in Canadaand the airport rent paid to the federalgovernment is a glaring example ofthis,” said Michael Murphy, seniorvice-president, Canadian Chamber ofCommerce. “The rents paid by air-ports make Canada less competitiveglobally.”

Page 5: 2005-01_skytalk

The Vickers Viscount was one ofthe most popular regional airlinersof the pre-jet age, with 450 exam-

ples rolling off the VickersWeybridge, England, assembly linebetween 1950 and 1964. This classicpropliner secured its place in historyas the world’s first turbine-poweredcommercial airliner and the firstBritish airliner to be ordered in signif-icant numbers by airlines in NorthAmerica.

The Viscounts featured huge ovalwindows that provided passengerswith superb views from their spaciouscabins. Powered by four ear-piercing-ly loud Rolls-Royce Dart engines, thefuel-thirsty Viscount 700 transported44 passengers in spacious comfort.

In addition to 60 Viscounts operat-ed by American-based CapitalAirlines, and 15 operated byContinental Airlines, Trans CanadaAirlines, (Air Canada) operated morethan 50 examples between 1955 and1973.

The first Canadian Viscount routewas the medium-haul Montreal-Toronto-Winnipeg service, whichbegan on April 1, 1955. It was quick-ly expanded to include a Montreal-New York service on April 4, 1955,and by the end of 1955, the revolu-tionary Viscounts were being flownalmost everywhere in Canada.

Toward the end of their servicecareer, Air Canada’s Viscounts wererelegated to thinner commuter routes,many of which are operated by Dash-8s today. For example, prior to theairliners’ retirement from service inApril 1974, Viscounts operated fromVancouver to Victoria, and across theRockies to Edmonton and Calgary,with some flights stopping in theBritish Columbia Interior.

Air Canada also offered theViscount for charter, and in the early1970s they were frequently charteredby a real estate developer to haulpotential investors from Vancouver to100 Mile House.

After Air Canada retired theViscounts, they were flown toWinnipeg and placed in storage toawait new homes.

By the late 1970s, most had beenreduced to scrap; however, a fewfound new homes with airlines inZaire. One was used as an engine test-bed at Pratt & Whitney Canada. Twoaircraft (CF-THG and CF-TIC) werereturned to Vancouver in the mid-1970s, where they were operated byVancouver-based charter airlineHarrison Airways. CF-TIC was usedprimarily for sports charters inWestern Canada, but was also basedbriefly in Toronto in 1978. CF-THGwas acquired for parts and is notbelieved to have seen operation.Harrison Airways ceased operationsin the late 1970s.

Today, only one or two Viscountsare believed to be operational inAfrica, and CF-THG (deliveredMarch 28, 1957) sits forlorn anddecrepit in Vancouver, rotting awayher final days.

A sad end for an historic piece ofCanada’s commercial aviation her-itage.

The Vickers ViscountJ A N U A R Y 2 0 0 5 • 5

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Air Canada Viscount CF-THB sits at YVR Gate 12 in June 1971, probably await-ing passengers for Victoria. Air Canada operated some 50 Vickers Viscountsbetween 1955 and 1974.

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Page 6: 2005-01_skytalk

Looking forward to getting thoseirreplaceable photos developedwhen you arrive home from your

winter holidays? Be warned, airportscanners may damage undevelopedfilm, even if it is in the camera.

While most standard X-ray screen-ing devices will not damage film toany noticeable degree, some damagecan occur from repeated screenings(five or more), and more intense

screening equipment. Screeningmachines used to detect explosives,which are most common in the UnitedStates, can cause serious harm to filmin just one screening.

One way to avoid any risk of dam-age is to get your film processedbefore leaving a location, or at leasttransport it in hand-held luggage. Atmost airports, passengers can alsomake arrangements with airport secu-

rity to pass film through unscreenedinspection.

Professional photographers oftenmail their film home or use a lead-linedfilm bag as added protection.

According to a recent survey bytravel retailer Flight CentreLimited, Las Vegas is where it’s at

this Valentine’s Day. Almost 500Canadian travel enthusiasts werepolled in a survey to find the destina-tion to spend the day devoted to allthings romantic, which revealed LasVegas as the location of choice.

Las Vegas received approximately10 per cent of the vote, followedclosely by Paris with seven per cent.Although many people would arguethat Paris is the city of romance, dis-tance seemed to be the determiningfactor, relegating the City of Lights tosecond-place after Sin City.

“I think the fact that Valentine’s[Day] is not a statutory holiday andmost people are only able to celebrateon the weekend, put Las Vegas aheadof Paris because of its proximity toCanada,” said Carole Cooper, generalmanager of Flight Centre’s RetailDivision. “A lot of people also seemto find the idea of getting engaged ormarried in Las Vegas to be veryromantic.”

Rounding out the top destinationsas found by the survey are Hawaii,Mexico, Italy and Jamaica.

6 • J A N U A R Y 2 0 0 5

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Page 7: 2005-01_skytalk

As part of our ongoing profile series,YVR People, we sat down withDaryl Hrynkiw, general manager of

food and beverage for HMSHost.HMSHost is the service companybehind airport favourites Starbucks,Medallist and Legends White Spot,Burger King, Pizza Hut, Big AppleBagels, Da Vinci’s MarketPlace,Cinnabon and Shogun. In his role asgeneral manager of food and beverage,Daryl oversees 16 stores at YVR, serv-ing the food and beverage needs of air-port travellers, visitors and employees.

How long have you been inthis role?

I joined HMSHost in 1994—I wasthe first person hired in Canada—andmanaged start-up operations forCheers and Starbucks. In 2000, I waspromoted to my current role.

What is the most interesting thing aboutworking at the airport?

The only constant in my job ischange. YVR has evolved considerablyduring my 10 years with HMSHost.When I began my career there was noInternational Terminal Building.Believe it or not, all passengersdeparted and arrived in the currentDomestic Terminal!

Through significant capital, peo-ple, and brand investment, we havebeen able to bring a diversity of foodand beverage choices to the airportwhere once there were few. It gives mean enormous amount of satisfaction tosee the stores we’ve built and the rela-tionships we’ve developed.

What is the most challeng-ing thing about working atthe airport?

One of our challenges is thedeployment of staff at correct times.The airport is getting busier and air-planes are leaving earlier. Often, weprovide travellers with their first cof-fee, snack, or meal of the day, sobreakfast is an important part of busi-ness. Our goal is to provide the com-fort zone passengers seek when travel-ling.

How did you get into thisline of work?

Prior to joining HMSHost, Iworked as controller for a start-uppaging company that began with fouremployees and over a period of threeyears grew to more than 100 employ-ees in three cities. When the opportu-nity arose to work on the start-up ofHMSHost at YVR, I knew this was anenvironment and pace of work I wouldenjoy.

Are you from the Vancouver area?

I was born and raised inSaskatchewan. I loved growing up inthe ‘flatlands,’ but when I visited anaunt in Vancouver, I knew this wouldbe my home in the future. I have livedin the Vancouver area for 24 years.

Can you tell me about some-thing surprising that’s hap-pened to you in the courseof your work at YVR?

A movie was shooting on locationin Burnaby and the cast and crew werecraving Cinnabons. As HMSHostoperates the only Cinnabon in BritishColumbia, Universal Studios called usup and placed an order. They ordereddozens and dozens from us. The nextday the same person called again anddoubled the order; naturally we werehappy to oblige.

What is the achievement,either by you or your team,you’re most proud of?

Our level of customer service.Through various mystery shopper pro-grams sponsored by YVR andHMSHost, we consistently rank at thetop at this airport and in NorthAmerica. I think this is due to the ded-ication of our associates and thestrong brands we represent.

How do you like to spendyour time when you’re notat work?

With my wife, my 10-year-olddaughter and my five-year-old son. Welike to take part in activities togetherand support each others’ interests. Thetwo sports I’m passionate about aregolf and curling.

What’s your advice forsomeone looking toenter this line of work?

Recognize that your mostimportant assets are the peoplewho work for you. Building ateam that understands the impor-tance of teamwork, hard workand having fun is the key to thesuccesses we’ve enjoyed at thisand other Canadian airports. Myteam is the best out there and Iam very proud of their achieve-ments.

What’s your favourite food at YVR?

Starbucks’ gingerbread latteand White Spot’s monty mush-room burger.

YVR PEOPLEDishing It Up At YVR DARYL HRYNKIW, General Manager, Food And Beverage, HMSHost

J A N U A R Y 2 0 0 5 • 7

YVR WELCOMES YOURLETTERS TO THE EDITOR

All letters must include yourname, address and phone number for confirmation.

Please send to: The Editor:

YVR SKYTALK306 - 5400 Airport Road, South

Richmond, BC V7B 1B4Tel: (604) 736-6754Fax: (604) 736-6750

E-MAIL:

[email protected]

a Great Place for Great Food

YVR Come in & Enjoy

20% Off all Menu Items

WINGS… WINGS…WINGSOnly 0.25 cents each (4 p.m. – 9 p.m.)

Tel: (604) 273.16657211 Westminster Highway (at Gilbert)

(Executive Airport Plaza Hotel, Main Floor)FREE PARKING FOR CUSTOMERS

British Columbia Reservations: (604) 276-8887

FOR LOCAL PERSONAL MOVES AND BUSINESS RENTALS...• Rugged, reliable,

dependable vehicles

• Convenient coast to

coast locations

• Wide variety of vehi-

cles

• Rental Express™

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8 • J A N U A R Y 2 0 0 5

#1201-11871 Horseshoe Way, Richmond, BC V7A 5H5Telephone: (604) 272-6960 • Email: [email protected]

Start a Business today at www.incorporate.caThere has never been a better time to start your own business. INC Business Lawyers make it easy. We are business start-up lawyers who can help you.Looking for help or advice about:• forming a corporation for your business in British Columbia or Canada? • registering a trade-mark in Canada or internationally? • buying or selling a business in British Columbia? • reviewing or drafting leases or contracts? • getting a work permit in Canada? • moving a corporation to, or restoring, amalgamating or registering a

corporation in British Columbia?

Standard BC Incorporation $699 total cost

Planning is KeyWhether you are doing a flight plan, a maintenance plan, or aservice plan, you know the importance of planning. So call aninvestment professional to review your mutual fund investmentportfolio. We can show you how mutual funds can help you reach

your goals for retirement planning, estate planning, and education planning. CallPeter Kutney today at 604-438-1603.

Read a fund’s prospectus and consult your investment professional before investing.Mutual funds are not guaranteed; their values change frequently, and past performancemay not be repeated. Investors will pay management fees and expenses, may pay com-missions or trailing commissions and may experience a gain or loss.

Mutual Fund DealerInsurance service provider

Sponsored in part by:

Please call for our terrificJanuary - March resort

and cruise deals.Sun Destination Resorts

are selling out fast.Check this month’s specials

www.interliningplus.comwww.interliningplus.com

604-606-1700Operated by Interline World Vacations Inc. BC Reg 3672

Your eyes may not have been deceiving you last month if you saw more than one “Rudolph” in the skies. Employees atHarbour Air Limited got into the spirit of the season making the skies even more “friendly” by painting their aircraftwith antlers and red noses.

8331 River Road • 604-273-7014www.boathouserestaurants.ca

R E S T A U R A N TESTABLISHED 1981

R I C H M O N D

R E S T A U R A N TESTABLISHED 1981

R I C H M O N D

ReservationsWelcome

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Investment style is an importantissue that should concern allinvestors. For example, the terms

“growth” and “value” define aninvestment style that favours theselection of stocks or bonds.

Companies with above-averageearnings are generally considered tobe “growth.” Their stocks tend totrade at high prices, relative to trailingor current earnings (the PE ratio).The expectation is that earnings onthese stocks will grow quickly, soinvestors are usually willing to paymore for that growth. Such stocks areoften found in the technology, healthcare and bio-science industries.

“Value” managers are concernedwith price. A company’s stock is con-sidered to be a value stock when itsprice is low, relative to its earningsand book value. Value managers pre-fer to buy low and wait for the shareprice to rise.

Which style is better? At anygiven time, the market seems to pre-fer either one or the other. Considerthe Standard and Poor’s (S&P) BarraGrowth and Value indices. Theseindices are derived by splitting theS&P 500 into two groups—“value”and “growth,” based on price-to-bookvalue.

If we look at the performance ofthese two indices from 1989 to 1998,growth stocks handily outperformedvalue stocks. The returns were 16.6per cent per year for the S&P/BarraValue Index, and 21.4 per cent peryear for the S&P/Barra GrowthIndex. On a $10,000 investment, thedifference was more than $21,000.

Again, during the 10 years prior,the Value Index beat the GrowthIndex by a similar margin. It is there-fore apparent that style does matter,and the market certainly seems to pre-fer one style to another.

So which style is best for you,

and which style is best now? In my opinion, value stocks have

some inherent advantages. Thebiggest being that of risk. Valueinvesting by definition, involveslooking for bargains and has histori-cally been a lower-risk strategy overtime. Value managers will tell youthat they are in the business of buyingcompanies at a discount to theirintrinsic value, which reduces invest-ment risk. While the market canalways cause these stocks to drop fur-ther—especially if they are “discount-ed” as a result of corporate prob-lems—value stocks may not have fur-ther to fall in the event of a broadmarket decline, compared withgrowth companies trading at a premi-um to their intrinsic value.

Growth companies, on the otherhand, may present a higher level ofrisk, since investors are paying higherprices for such companies based onthe assumption that high earningsgrowth will continue. If the anticipat-ed growth does not continue, growthstock share prices fall dramatically,such as the 75 per cent-plus drop inthe NASDAQ index from March2000 to March 2003.

The best time to buy growth stocksis when pessimism reigns. Suchexamples might include the periodjust after 9/11, or in the months lead-ing up to the Iraq war. At such times,growth stocks may be so severelydepressed that they actually turn intovalue stocks. The rewards of growthinvesting at market troughs can betremendous – 50 per cent to 100 percent returns are not uncommon in theyear following the market “bottom,”such as the case in 2003.

During the bear market of 2001-2002, value stocks did much betterthan growth stocks. That edge contin-ues today, with the S&P/Barra ValueIndex outperforming the

S&P/Growth Index as of November30, 2004 (see Figure A).

While my current recommenda-tion is value stocks, in the long term,the returns between the two groupstend to be about equal, as Figure Achart demonstrates. Retirees, andthose close to retirement, shouldfocus more on value because of thesafety characteristics of that style.

The Canadian investment industryhas some very good value managers.Consider Jerry Javesky of MackenzieIvy Funds and Peter Cundill, also ofMackenzie. Other excellent fundmanagers are Geoff McDonald andHeather Hunter of Trimark Funds,and Gerald Coleman of CI HarbourFunds.

Peter Kutney is a financial plannerwith Equinox Financial Group inVancouver. He can be reached at

604-438-1603 or [email protected].

J A N U A R Y 2 0 0 5 • 9

Grant McDaniel(former YVR Air Canada employee)

New and Used Vehicle Sales and Leasing

RICHMOND Huge Selection of

2005 Matrix

& Corolla

Tel: (604) 273-3766Cell: (604) 868-5875At The Richmond Auto MallD7825

Growth Or Value – Which Is Best? MONEY MATTERSBy Peter Kutney

FIGURE A1 Year 5 Year 10 years

S&P/Barra Value Index 19.4% 2.48%/yr 11.2%/yrS&P Growth Index 6.4% -6.23%/yr 11.93%/yr

Contact:Wayne Duzita: [email protected]: 604.273.4611; Fax: 604.273.5624Suite 2000 – 5000 Miller Road, Richmond

VANCOUVER•CALGARY•EDMONTON•SASKATOON•WINNIPEG•LAS VEGAS•RENO

■ Well-appointed office space at budget prices

■ Strategically situated airside atYVR’s south side

■ Available to suit your requirements:• Offices from 300 to 1,800 sq. ft.• Shops and storage from 500 to

10,000 sq. ft.

5400 Airport Road South

Base Rates:$8.00 per sq. ft. per annum

we’re hereforyou!a Quiet Place...

...for quiet reflection, prayer, meditation

...to relax, listen to music, eat your lunch, read a book.a Safe Place...

...for personal, confidential conversation with someonewho cares.

...to discuss personal or spiritual issues in a non-threatening environment.

VANCOUVER AIRPORT CHAPLAINCY

Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email: [email protected]

Page 10: 2005-01_skytalk

When luggage gets damaged atYVR, chances are that EvexLuggage Centre will be there to

perform the necessary repairs.Every day, the Evex truck pulls up

at YVR’s Domestic Terminal

Building courier parking area to pickup as many as 50 damaged bags fromfour major airlines currently serviced.From there, the bags go to Evex’sRichmond retail store and repair facil-ity, where new wheels, handles, or

tears are repaired prior to beingreturned to the airlines that rely onthis vital customer service.

Airlines seeking details on thisunique service should contact JackKanji at Evex Luggage Centre (604)233-0613 or 1-877-233-0613.

10 • J A N U A R Y 2 0 0 5

PAMEA 2005WINGS & ROTORS TRADE SHOW &

SYMPOSIUM January 24 – 26, 2005

The Pacific AME Association (PAMEA) is sponsoringinformative training seminars covering:

• AME & Person Responsible for MaintenanceResponsibilities,

• Quality Assurance

• Regulatory Requirements,

• Legal Liability,

• Safety,

• Technical & Product Updates

Trade Show provides the opportunity to view the newestservices and products and meet the suppliers and vendors.

SPECIAL PRESENTATIONAl Haynes, Captain of the United Airlines DC-10 that crashed in

Sioux City, Iowa July 19, 1989.This is an opportunity for everyoneinvolved in emergency preparation/response and Safety

Management Systems including: Pilots, Managers, Fire Fighters,First Responders, and Paramedics.

NEW Location:Park Plaza Vancouver Airport Conference Resort located at

10251 St. Edwards Drive in Richmond, BC.

Hotel Reservations:Tel: 1-866-482-8444 or 604-278-9611; Fax: 604-276-1168;

email: [email protected] Please request the PAMEA Symposium preferred rate when making

your hotel reservations.

Please visit the web site www.pamea.com for further details.1-866-37-PAMEA (72632) • Fax: 604-279-9566

Luggage Repair Company Serves Airlines At YVR

(Above) Repairs to damaged luggage is made at Evex’s new Richmond retailstore and repair facility. (Left) Evex’s luggage repair services at YVR includespicking up damaged baggage from airlines, and, in some cases, returningrepaired items on the same day.

Saturday February 19, 2005

DOORS OPEN: 7:30 PM

DANCE: 9:00 PM to 1:00 AM

LOCATION: Richmond Hotel

and Convention CentreMinoru Ballroom7551 Westminster Highway

Richmond, B.C. CanadaV6X 1A3

Hors-d’oeuvresDoor Prizes - Cash Bar

Room Discounts

TICKETS: $35.00

CALL: (604) 278-3551

1 Chicken Teriyaki & Tempura/Rice . . . . . .only $4.95

2 Maki Combo A (20pcs)(California,Tempura & Cucumber Roll) . . . . . . . . . . . . . . . . . . . . .only $4.95

CELEBRATING OUR1ST ANNIVERSARY AT YVR

Show this Coupon for SpecialAnniversary Prices

BREAKFAST • LUNCH • DINNER

Aero Inn Sushi Café at Million Air next to Helijet

Vancouver International AirportCommunity South Asia Tsunami

Relief BenefitFeaturing the Band

“WAGER”Presented by

Summit Customs Brokers and the

Richmond Hotel and ConventionCentre

All proceeds to the World Vision CanadaTsunami Relief Fund

CALL FOR DETAILS ON IN-FLIGHT CATERING AND COMPANY PARTY TRAYS

Monday – Saturday 6am – 9 pm • Sunday 9am – 9pmFast Service Line (604) 761-2362 • D-5455 Airport Road South, Richmond

Enjoy our Hearty Breakfast

Special… only $5.00

(bacon, ham & sausages

with eggs & home fries)

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J A N U A R Y 2 0 0 5 • 11

UpcomingEventsUpcomingEvents

January 24-26PAMEA 2005 Wings & Rotors TradeShow & SymposiumVenue: Park Plaza Vancouver AirportConference Resort, 10251 St. EdwardsDrive, RichmondInformative training seminars coveringAME and person responsible maintenanceresponsibilities, quality assurance, regula-tory requirements, legal liability, safety,technical and product updates. Specialpresentation by Al Haynes, captain ofUnited Airlines DC-10 that crashed inSioux City, Iowa, July 19, 1989.View seminar schedule at ww.pamea.comContact: 1-866-37-PAMEA (72632); Fax:(604) 279-9566

January 26RAV PROJECT OPEN HOUSEVenue: East Concourse, InternationalTerminal Building, YVR4:00 p.m. – 8:00 p.m.RAV Project Management (RAVCO) hasapplied for an environmental assessmentcertificate under the B.C. EnvironmentalAssessment Act to develop a rapid transitconnection between downtownVancouver, the airport and Richmond.RAVCO is hosting three open houses toprovide the public with an opportunity tolearn more about the RAV Project, andallow formal public comment on the envi-ronmental application. For further infor-mation on the project or the open houses,visit the RAV Project website atwww.ravprapidtransit.com.

February 5AIR FAIR 2005Venue: Best Western Richmond InnConference Centre, 7551 WestminsterHwy., Richmond12:30 p.m. – 7:30 p.m. (Doors at 12:00 p.m.)Airline executives, flight operations execu-tives and pilots come together for anexclusive night of networking. This eventwill feature more than 25 local airlines,flight training schools and aviation organi-zations who will be on hand to answerany questions you may have. New for 2005 – Seminars and airlinesaccepting résumés on site. Tickets: Available through Ticketmaster(604) 244-4444Cost: Early Bird $35 plus service fees;after February 1, $45 plus service feesContact: Tom Zeiser (604) 274-3153;[email protected] or Julie Foster (604) 202-2701; [email protected]

February 18VANCOUVER AVIATION COLLECTIBLESSHOW ‘05Venue: Four Point Sheraton Airport Hotel,8368 Alexandra Road, Richmond9:30 a.m. – 3:00 p.m.Calling all civil and military aviation col-lectors! The Vancouver AviationCollectibles Show is coming. The showwill feature aviation clothing, art, posters,photos, plus many more collectibles.Cost: $5.00 per person, children under 12years old free. For more information, www.yvraviationshow.com

B & B ACCOMMODATION

Chestnut TreeBed & BreakfastComfortable accommodation,with special discounts for air-line personnel. Five minutesfrom airport, in Richmond.

Free pick-up to and from airport.

Phone Penny or Ross (604) 273-1198

E-mail: [email protected] site:

www.bbcanada.com/2011.html

EMPLOYMENT OPPORTUNITIES EMPLOYMENT OPPORTUNITIES

ACCOMMODATION FOR RENT

D E C E M B E R 2 0 0 4 • 11

AFFORDABLE LUXURY AT ITS BESTMinutes to Airport & Ocean!!!

Century Royale Apts: 604-277-7368Minutes to Beautiful Ocean, Steveston Village and next to Garry Point Park!

Carlton Park Gardens: 604-275-7271Near Ironwood Mall, South Arm Park and Community Centre, Oceanside Steveston

Huge and modernized studios, 1, 1+den, 2 and 3 BR; both properties are minutes to Shopping, Bus, Parks, Ocean,

Dining & Entertainment! Gym, pool, sauna, recreation centre, satellite TV, sec. parking and sec. cameras.

Going Fast! Call Today! www.affordable-luxury.ca

• C O N S U M E R • C O M M E R C I A L •

CLASSIFIED• C O N S U M E R • C O M M E R C I A L •

CLASSIFIED

ACCOMMODATION FOR RENT

ACCOMMODATION FOR RENT

HEALTH & BEAUTY

MISCELLANEOUS

OFFICE SPACE

4 9 , 0 0 0 R E A D E R S E V E R Y M O N T H • $ 1 7 . 5 0 p e r c o l i n c h • Tel: 604 736-6754 • Fax: 604 736-6750 • E-mail: [email protected]

RELAXING BODY MASSAGE SPECIAL35 Minutes - $25.0045 Minutes - $35.0060 Minutes - $50.00

(you’ll enjoy it!) Non-sexual

Waxing from $5.00 and upDeep pore cleaning facial - $29.95/60 mins.

Relaxing Facial - $29.00/60 mins.(Gift Certificates Available)

Tel. 604.261.4878 Open 7 days a week: 10 AM – 8 PM

For cleaner skin and healthier life… Hot Spring Day Spa

8554 Granville St. – 2 min from airport Between W. 69th & 70th Ave. Park in front or at the back

Start in the right place.Providing uniformed security

officers since 1974.Securiguard is the Largest

Privately Owned Security Firmin BC.

Securiguard is seekingapplicants for security positionsat the Access Control Points in

the Vancouver Airport. Applicants must have

previously held a full YVRRestricted Area Pass. Security(BST) training will be provided

to suitable applicants.

Apply with your résumé via e-mail

[email protected] orby fax to

604-488-3523No Phone Calls Pleasewww.securiguard.com

GlobeGroundNorth America

POSITIONSAVAILABLEGlobeGround North America has

BAGGAGE HANDLERSPOSITIONS AVAILABLE.

All jobs are permanent part timeand pay $8.84/h. Must hold valid

B.C. Drivers Licence.

Please fax résumé to604-303-4574 Attn. Rick

No phone calls please

BURNABY MAYFAIRClose to Metrotown shopping. $110per day includes furnished room, 2beds, meals, laundry, private bath,

cable, indoor lap pool, sauna, Jacuzzi,exercise room, billiards and theatre

room. High-security building. (604) 526-3168

LUXURY CONDO FOR RENT INSTEVESTON

2 bedrooms, 1.5 bathrooms, 2 parkingstalls, laundry/storage room,

washer/dryer, built-in ironing board,dishwasher, microwave, fridge &

stove, garburetor, fireplace, crown &side moulding, ground-level garden

patio, facility room. Spectacular southview overlooking fishing boats, quiet &

aesthetically appealing. Immediateaccess to walkway along the river intoSteveston Village. Location to #2 Road

& Dyke. Small pets allowed.$1,450/mth. Available May 1st.

Please call (604) 448-9463

SEA ISLAND OFFICE SPACE FOR RENT

• 785 SQ. FT.• 2nd floor office space overlooking

YVR and the coast mountains (ona clear day)

• Private Bathroom & Kitchenette• Private Entrance• $12 per sq. ft. per annum (includes

all taxes, but excludes utilities)Contact Steve @

1-800-668-1987 x222 for more info.

STEVESTON TOWNHOMEBrand new detached

3-bedroom, 2-1/2 baths, 2-cargarage. Superb location,

1 block from Dyke, 10 minutewalk to Village. No pets, nosmokers. Available Feb. 5.

$1,900/mth. Call (253) 752-3349

or email [email protected]

AirlineTalkWHERE THE PROSCOME TO PLAY!

AirlineTalk is a free interactiveInternet based community for

airline industry employeesworld wide, designed by

airline employees! Visit us at www.airlinetalk.ca

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