2.0 System Requirement:. Terms of Reference... · Web viewSection III. Terms of Reference (ToR) for Video Conferencing Solution Executive Summary: Training and Education needs and

Section III Terms of Reference (ToR)

Section III. Terms of Reference (ToR) for Video Conferencing SolutionExecutive Summary:

Training and Education needs and its methodologies are evolving faster than ever. Training Institutions and Educators are facing increasing demands in introduction of new technologies and outreach programs like: distance learning programs; video conferencing technologies to integrate subject matter experts into the classroom learning, etc. Distance learning programs enabled with video conferencing solution provide more interactive and synchronous learning platform to result in improved learning experience at classrooms. In addition to these, knowledge sharing; virtual meetings; and extensive communication requirement in research and consulting works also need a reliable technology to collaborate and share effectively in real-time. Video conferencing platform is a high-quality, easy to use and affordable solution for meeting the extending training capability and communication and sharing requirement of research and consulting works.

Being premium institution in capacity building through training, research and consulting, NASC is in need of Video conferencing solution and issued this RFP.

The purpose of this RFP is to select a solution provider to deliver, implement and customize the Video conferencing solution for NASC. The video conferencing platforms should provide:

Reliable Performance independent of network; Highest Quality conferencing; Multiparty Video Conferencing; Extreme Scalability; Broad Distribution; Secure Communication.


The objective of this RFP is to procure software and hardware infrastructure for video conferencing solution which feature considerable benefits in areas including:

Improved communication; Rapid response to a changing training extension needs; Business agility and interoperability; Quantifiable cost savings

The qualified Solutions Providers shall be authorized by manufacturers to honor Agreement warranty and extended service plans if applicable. The Solutions Provider must show the evidence of full technical strength to deliver, plan, and design and deploy the solutions and regular maintenance and support for video conferencing solution.

Current Environment:

NASC presently has rack based and tower servers which are hosting the different internal application like: Internal communication systems (email, chat system), intranet, HRIS, DMS, Antivirus, Payroll, etc. on virtualization platform. It has Gbps LAN over fiber medium and manageable L2/L3 core switches and firewall. It has 10 Mbps internet connectivity and entire campus is enabled with Wi-Fi facility.

The NASC is seeking proposals for complete solutions form the solutions provider as below:

2.0 System Requirement:

2.1. The following software, hardware and services are requirement for this project.

S.N. Particulars Qty

1. Multipoint Control Unit (MCU) 1

2. Main Video Conferencing Unit End Point for Large Room with 3 Unit Camera 1


3. End Point Video Conferencing Unit for Class Room including Camera, Speaker, Microphone etc.

1

4. Classroom Management Software 1

5. 8 Channel Wireless Receiver 1

6. Wireless Tabletop / Boundary Transmitter Cardioid 6

7. Wireless Handheld Transmitter Cardioid 1

8. Wireless Beltpack Transmitter 1

9. Lavalier Omni Microphone for Beltpack 1

10. Extension Antenna Kit - 75 Ft RG58 Cables 1

11. Power Amplifier 2

12. Ceiling Speakers 3

13. 40" Smart LED Display TV with Ethernet and HDMI Ports 1

14. Camera Extender with Video Resolution Manager 2

15. Digital Signal Processor 2

2.2. Technical Specifications of Hardware's and Software's

2.2.1. Video Enabled Smart Classroom Endpoint Conferencing for Hall and Class Room

S.No. Specification Details Compliance(Yes/No)

1. Video Communication Protocols : H.323 / SIP ITU Standards

2. Transmission Speed : 64Kbps - 6Mbps

3.Cloud License: Shall have built in Cloud License to support Virtual Meeting Room supporting up to 25 Participants Connectivity. Shall be able to connect via PC/Mac/iOS/Android Devices

4.Video Standards :H.261, H.263, H.263+/++, H.264H.264 High Profile/AVC for minimum bandwidth for higher


resolution

5.

Data Sharing : Wired and Wireless & Video LayoutsSupport HD Data Sharing at 1080p Resolution using H.239 ITU Standard.System shall be supplied with 4-user wireless presentation and shall be upgradeable to 6users with software license.System shall have capability to stream content live to remote viewers and record in-room wireless presentations along with video and audio for future on-demand archiving and access.System shall support different layout options such as Full screen, Mosaic Tile Layout.Shall have the capability to beam the presentation to participants own devices giving freedom to watch in their preferred layouts.System shall have capability to generate dynamic access codes keep the meeting secure, and control what to share on-screen, ensuring nothing private is accidentally revealed.

6.

Audio Standards: 20KHz AAC-LD 14KHz: G.722.1 Annex C 7KHz: G.722, G.722.1 3.4KHz: G.711, G723.1, G.728, G.729. AMR(3G)

7.

Audio Features : Full duplex echo cancellationAutomatic Noise suppression (ANS) Automatic gain control (AGC) Voice Activity Detention (VAD)

8. Live Video Resolution:up to 1080p60fps Transmit and Receive

9.Video Inputs :HD Camera Input(HDMI/DVI or Equivalent )PC Content Input (HDMI/DVI-I Port)

10. Video Outputs : Dual HD Output (DVI or HDMI); Dual Display support

11.Embedded MCU :Quoted Product must be built in with 4way multi-party


License from day one

12

Full High Definition PTZ Camera:1xHD 1080p 60fps resolution with 12xOptical zoom73-degree field of viewAuto Focus/Automatic Gain ControlCamera must be separate so that the codec can be hidden behind Display if needed

13.

Microphone Array :Support up to two daisy chainable microphone array each consisting of three mic elements, guaranteeing 360-degree coverage.1 Mic array shall be supplied with the equipment

14.Room Integration :Ability to Integrate with external Audio DSP System through LINE IN / LINE OUT and/or Digital USB Connections

15

Quality of Service(QoS):DiffServIP PrecedenceFirewall Port Sync Port pinholing NAT IP address maskAdaptive Bandwidth AdjustmentPacket loss recovery (FEC)ssPacket duplication control Packet orderingJitter correctionOverhead prediction Lip sync correctionMax packet size adjustment

16. Encryption : H.235 AES and NAT

17. Firewall Traversal : H.460.18 ; H.460.19 ITU Standards support

18.Control(included) :IR Remote Embedded Web based managementTelnet API for external control system

19.Recording :


Shall have built – in storage and ability to connect external hard driveRecord the Audio/ Video and Presentation Content during Video ConferenceRecord the Local Audio/Video even without in a call for Local Interview / Training Sessions for later view

20.Streaming :Must support Unicast and Multicast to Standard WMV/VLC Clients of 20 users minimum

21.Cables :Associated Cable for Connecting camera, Power and Microphone included

2.2.2. Specification on Head End MCU

S.No Details Compliance(Yes/ No)

1 Appliance based / Server based, High Definition 1080p/30fps Video Conferencing Bridge that integrates multipoint conferencing advanced Video Management capabilities, Video Recording and Scheduling Appliance.

2 Shall support 10 High Definition concurrent ports from day one, Participant shall be able to join the session from different type of Networks such as WAN, LAN, 3G, 4G, LTE, and Satellite Networks with minimum bandwidth.

3 Shall support BYOD Collaboration allowing participants to join a virtual session from multiple devices such as PCs, Handheld Mobiles and Tablets and other Standard based Video Conferencing Systems

4 Shall Support Following Collaboration FeaturesHD audio and video conferencingAd-hoc and scheduling meetings Public and private chat Multiple display capabilities Application sharing Medial File Sharing Electronic whiteboardRecording and content creation

5 Allow any participant share easily an application,


document or presentation with the rest of the attendees in the session; even the whole desktop can also be shared. This feature will be valided for any kind of application, such as customized applications, and no intermediate servers or file upload processes are required to provide security of the participant’s information because the documents being shared do not have to be sent out of their computers.

6 It may be able to extend previous collaboration tool so that one participant can not only see but also interact remotely with the user’s application or document once permission is granted.

7 Solution shall support 4 concurrent video stream (for example 4 Cameras) from each location/ client.

8 Enable and disable audio and video outputs. It must be possible to have more than one active video per participant.

9 It will be possible to switch between participant video and a multimedia file.

10 In session with too many attendees, it offers attendees a quick method to ask the moderator for permission to speak

11 Private and public chat service.12 It should allow automatically bandwidth management.13 It must have a complete management tool that allows:

create sessions with different user profiles (for services, quality of service, bandwidth consumption), maximum and minimum quality of the videos in each session; ability to create sessions with validation or free entry, or no expiration date and as many sessions as need.

14 It should allow user disconnection from the management tool and by the host.

15 It must be able to connect a user as translator having multiple audio channel

16 It must be stable, with no application freezing.17 It must include an echo cancellation via software18 It should have minimal delays for some network

environments optimized the connectivity levels.19 It should be integrated into a single interface all

services (voice, video and data sharing).20 It must allow recording of video conference session

including interactive events, transferred files, forced layout that occurred during it.

21 It must allow recording of video conference session in standard video format.


22 The architecture must be of type client-server23 It must support video codecs such as H.264 and

optionally with G.711 u/a for audio.24 It should allow connection to the videoconferencing

session via telephone calls established from the platform to the user or from the user to the platform

25 It must include 25 concurrent video conferencing end-user per session.

26 It should include invitation to a videoconferencing session through various connection methods such as mail, telephone and optional instant messaging contact.

27 It must support access from different end-user devices: PCs, Laptops, Tablet PC, MAC, iOS mobile and tablet, Android mobile and tablets, traditional videoconferencing systems H323 / SIP (end-points or MCUs).

28 The communications must be encrypted from end to end with at least 128-bit SSL

29 It must be a stable release; in any case versions that have any functionality required in beta be accepted. Optional: SW solution sold at least 10 years

30 It must be able to monitorize the on-going sessions from a management tool.

31 In case of some end-users have network problems, the system automatically adjusts the bandwidth for those end-users, preventing videoconferencing harmed and avoiding delays and quality degradation audio and video transmitted to the other participants.

32 Host will manage the video collaboration session, enabling and disabling the audio, video, file sharing, make changes online, allocate bandwidths, etc.

33 Host rights can be change between the session participants.

34 It must allow the modification of the video layout of all participants for each session video conference. The minimum videos at the same time are 10 continuous

35 The minimum bandwidth per user from which all services must operate is 64 kbps

36 Low video compression guaranteed bandwidth should be 4-1.

37 It should be able to modify the bandwidth without affecting the stability of the session.

38 It must have the ability to scale the number of concurrent users, unlimited software

39 Platform installation must be performed in a simple and


intuitive for the user.40 It must support multi-network communication and

collaboration via TCP / IP networks, satellite Wired (modems, LAN, WAN).

41 Optional: with capacity for wireless (2.5G, 3G, 3.5G, 4G), circuit switched networks: fixed (PSTN, ISDN) and Mobile (GSM, 3G).

42 Video systems must support PIP (Picture in Picture) up to 10 frames per presentation, bars app for video (toolbar) and support unlimited number of video up to 30 fps.

43 It must integrate a system of presence and instant messaging from which you can easily establish multipoint sessions.

44 It must be able to work on TCP and UDP, Multicast and Unicast environments independently and also in hybrid form in one session.

2.2.3. Specification on Digital Sound Processor with Distributed Acoustic Echo Cancellation, Noise Cancellation, Automatic Mixer, Matrix Mixing capabilities

S.No.

Category

Feature Specification Compliance

(Yes/No)1. I/O

Configuration

Mic/Line Inputs with AEC and Noise Cancellation

12 Nos with wide band 20Hz -22KHz Distributed Acoustic Echo Cancellation. This system shall not be a floating point DSP.

Line Outputs 8 NosInput Scalability Shall be able Possible to Expand

Multiple Units for connecting more no.of microphones

Dedicated Expansion Bus

Dedicated Expansion bus to support Native connections to include additional peripherals to support a min of 200ft distance over Single CAT5e/Cat6.This bus should carry power, audio and control signals to peripheral

Second Expansion Bus

Mix Minus Full Duplex 64 Channel Bi Directional second expansion bus shall allow to cascade multiple units up to minimum 8 units without need of


network switch.Analog Telephone Interface

RJ-11 LINE and SET Ports for PSTN(POTS) Analog Line connectivity

USB Audio Built in 2 Channel Bidirectional USB audio

2.

Auto Mixer Features

Type First Mic priority based to avoid false gating and avoid tunneling sound and also shall be able to enable or disable this functionality

PA Adaptive To avoid false gating of microphone for audio signals routed via speakers

Adaptive Ambient System shall be able to monitor the ambient sound changes and set the Gating Parameters automatically.

Off Attenuation Setting

User Editable Off Attn. Setting Required

Noise Cancellation Shall support 25 dB Noise cancellation depth

Hold Time Setting User Editable Hold Time Setting Required

Gating Groups Between Units

Shareable Auto Mixer parameters such as Gating Status and Control Information available across multiple units

3. Control LAN and PC Connections

1 No RJ 45 PC and LAN Ethernet Connectivity

RS 232 1 No x DB9 Connectivity for RS232 Connectivity

Built-in GPIO Ports

4 Nos GPIO Ports to run external general purpose inputs and outputs for Logic Control

Macro Recorder Shall be able to create Macros using Recorder as well as Command Lines

Presets Shall be able to assign a min of 30 Presets per unit for recalling various configurations

Dialing Options Windows,iOS,App to provide PSTN telephone dialing , Volume Control(UP/DOWN)

Events Event Scheduling Functionality


shall be possible to recall macros, presets and serial commands etc.

It shall allow Real-time Parameters / Routing Changes

Entire Layout and Parameters shall be built in to the DSP and should be able make the changes in real time without disconnecting from PC Software

System Checks Functionality to check the Microphone Connection Status, Amplifier Status etc…

SNMP Agent Required to monitor health status of the system via simple network management protocol

HTTP Agent Internal Webserver to support any java supported browser to be used for control functionality

SMTP Agent Shall be able register with SMTP server for automated Email Generation with Status and Fault reporting

4

Additional Features

Dynamic Automatic Feedback Reduction

Dynamic Automatic Feedback Reducer shall be configurable on each output channels

Mic/Line Signal level Settings

Flexibility to Change Each Output channel line levels signal to mic level or vice-versa.

2.2.4. Specification on 8 Channel Receiver (Wireless Base Station)

S.No.

Detail Compliance(Yes/No)

1. Digital Wireless Microphone System shall be of 24bit, 48KHz digital audio RF technology and shall be optimized to work with DSP Mixers.

2. 8 Channel Wireless receiver to be able daisy chain up to 32channels to use with single pair of antennas

3. This 8channel receiver shall be 1U size 19" rack mountable

4. shall be able to be accommodate various wireless transmitters such as Gooseneck, Tabletop, Handheld and Beltpack transmitters

5. Front panel OLED display per channel with Channel No, Battery run time status and Encryption details etc.

6. The front panel display per channel to provide information such as Encryption Status, Transmitter run time hours, RF


and Audio Signal Strength7. Highly secured with 256-bit encryption for wireless

transmission8. Encryption shall conform to the US Govt. AES (FIPS PUB

197) Certification9. Frequency Response: 20Hz to 15kHz +/- 1dB10 shall be able to do remote configuration, monitoring and

control using a simple-to-use software application (Software must be available free of cost)

11. System shall be able to send proactive email alert before battery needs to be recharged

12. Shall have RS232 port for serial control with external control systems

13. GPIO Pins to integrate with DSP Mixers for Push to Logic Mute configurations

14. RJ 45 connector for Ethernet connectivity and control15. USB Port for configuration and control16. Shall have a mixed output through 1/4" stereo headphone

jack or through similar connection17. System shall have capability to configure the channels for

1-1 redundancy18. Receiver to Transmitter latency shall be less than 4ms19. Microphone Charging Station shall be included

2.2.5. Specification on Transmitter: Wireless Tabletop Microphone

S.No Details Compliance(Yes/No)

1. Boundary Layer microphone with Cardioid pick up pattern2. LED indicators with Battery status and mute status3. Button to do Mute on/off function4. Programmable switch to function as Talk, mute, logic

mute, on/off5. Ability to select the RF Output at various levels such as 1,

10, 25 or 50mW6. Power options through USB charging or Battery7. Shall have ability to work with 2nos rechargeable AA

NiMH filed replaceable batteries8. Frequency Response: 60Hz to 20kHz for Omni, 60Hz to

15kHz for Cardioid9. USB port for charging through laptop10. Signal to Noise Ratio:73dB Typ. at 1kHz (1Pa) 'A' weighted

(Cardioid version) or more


2.2.6. Specification on Transmitter: Wireless Hand-held Microphone

S.No. Transmitter: Wireless Hand-held Microphone Compliance(Yes/No)

1. Mic Polar Pattern : Cardioid2. Ability to select the RF Output at various levels such as 1,

10, 25 or 50mW3. Frequency Response: 60 - 15kHz4. OLED display to show Battery status, mute status5. Shall have built in programmable switch to do Talk, mute,

logic mute, on / off6. Shall have ability to work with 2nos rechargeable AA

NiMH filed replaceable batteries7. Signal to Noise Ratio: Above 57dB at 1 kHz (1Pa) 'A'

weighted8. USB port for charging through laptop or AC power

2.2.7. Specification on Belt Pack Wireless Transmitter with lavalier mic for Belt Pack Transmitter

S.No. Detail Compliance(Yes/No)

Belt Pack Wireless Transmitter1. Ability to select the RF Output at various levels such as 1,

10, 25 or 50mW2 Frequency Response: 60 - 15kHz3 OLED display to show Battery status, mute status4 Shall have built in programmable switch to do Talk, mute,

logic mute, on / off5 Shall have ability to work with 2nos rechargeable AA

NiMH filed replaceable batteries6 Signal to Noise Ratio: Above 57dB at 1 kHz (1Pa) 'A'

weighted7 USB port for charging through laptop or AC power8 Antenna: External, field replaceable9 Shall have ability to connect with Lavalier or Headset Mic

LAVALIER MIC FOR BELTPACK TRANSMITTER1. Mic polar pattern: Omni2 Frequency response: 20 - 20kHz3 Signal to Noise ratio: above 56dB at 1kHz (1Pa) 'A'

weighted4 Designed to connect with Beltpack wireless transmitter


2.0.8. Specification on Power Amplifier

S.No. Details Compliance ( Yes/No)

Dual Channels with 200w per channel @ 8 Ohms1. 600watts @ 8Ohms when bridged2 290watts per channel @ 4Ohms3 Frequency Response : 20Hz - 20KHz4 Distortion >0.05%5 Input Sensitivity : +4dBu6 Crosstalk >60dB7 DC Fault Protection8 ON/OFF Muting Protection9 Short Circuit Protection10 Overload Protection

2.0.9. Specification on Ceiling Speaker.

S.No.

Details Compliance ( Yes/No)

1. Speaker type:

2-way, ceiling speaker with metal back can.

2 Frequency range :

65 Hz to 20 kHz,

3 Power handling:

60 Watts RMS,120 Watts PEAK

4 Nominal sensitivity

88 dB,1W@1m

5 Nominal coverage angle:

110° conical coverage

6 Nominal impedance:

8 ohms

7 Transformer taps:

70V:: 30W, 15W, 7. 5W,3. 8W, 1. 9W, 8 ohms 100:null, 30W, 15W

8 Woofer Polypropylene cone with moisture resistant coating.

9 Tweeter Silk dome.10 Overload

protection.Full range power limiter with general the 8 ohm direct input only, protecting the tweeter, woofer, and crossover.

2.0.10. Camera Extender:


S.No.

Details Compliance ( Yes/No)

1. Camera Extender

Remote Cam4 camera extension kit for camera. Extension of power, control & video up to 100 mtrs using one single Cat5e/ Cat6 cable.. Kit includes:RC4-CE Camera Interface ModuleRCC-C001 1' HDMI Camera CableRCC-C005 1' RJ45 Power/Control Camera CableRCC-C006 1' RJ11 Visca Loop Camera Cable RC4-HE Head-End/Codec Interface ModuleRCC-H001 3' HDMI Head-End CableRCC-H004 1' Visca Loop CableRCC-H010 3' Control Head-End CableWPS-12 w/Power Cord

2.0.11. Classroom Management Software and able to broadcast from propose video enable conferencing devices:

S.No.

Details Compliances (Yes/No)

1 Supported Platforms:Windows, Android, IOS, MAC, Linux for Teacher and Student

2. Interactive Teaching and Learning:Student DemonstrationCamera BroadcastVoice BroadcastScreen BroadcastInteractive White BoardResponse and Competition

3. Group Collaboration:Group/Topic ChatGroup Management


Group Teaching4. Control and Assist:

Silent/Silent Off, USB Disk Policy, Web Policy, Application Policy, Monitor and Control, Printer Policy

5. Assessment:Quiz by Answer Sheet, Survey

6. File Management:File Submission, File Collection, File Distribution

7. Remote Settings:Network, Proxy Server, Themes, Screen Savers, Date and Time, Sound, Language, Policy View, Sign In Student Register, Report View

8. Remote Command:Shut Down, Reboot, Close Application,Launch Application

3.0 Solution and Support

The solution provider shall supply, design, deploy and perform necessary customization of Video conferencing solution at NASC. The scope should at least include:

Server optimization and configuration to run video conferencing system;

Plan, design and implement video conferencing infrastructure; Setup and configuration Hypervisor, and Virtual Machines as

per the requirements video conferencing system ; Configuring Network switch for creating necessary VLAN and

network configuration for allowing access to video conferencing system from network;

Knowledge transfer and training to NASC technical team on supplied system;

Provide on demand and regular support on system during as per the conditions of contract.


4.0 Minimum Eligibility

The bidders must meet following minimum required eligibility to be qualified for bid selection process:

I. The bidder should be a registered company with the objective to supply and perform ICT related business and should have at least 5 years of operational experience.

II. The bidder should have at least one successful ICT related project implementation experience having contract value 10 million or higher in last 3 years.

III. The bidder should have an average annual turnover of at least NRs. 20 million in the last 3 years with positive Net-worth in last fiscal year. Notarized Financial Audited Reports and Tax clearance certificates of last 3 years should be submitted to validate the annual certified turnover.

IV. The bidder should have an experience of supply, delivery and installation of at least Two (2) similar (Video Conferencing) projects. The completion certificate in the form of experience letter clearly mentioning the type and quantity of solution supplied and installed is required.

V. Recently issued (Not older than 45 days) Manufacture Authorization Form (MAF) for Video Enable Devices and Class Room Management Software is required in favor to NASC from the native company.

Note: Manufacturer’s Authorization Form (MAF) in OEM letterhead confirming that they support the bidder for the tender. MAF Letter from reseller, distributor and partner other than the Original Equipment Manufacturer (OEM) will make bid non-responsive.


VI. The bidder should have at least 1 (one) certified OEM’s product specialist working as a full time employee. The bidder should certify the employment type, CV and experience of the proposed employee.

VII. The MCU, END Points, Wireless Receiver, Digital Signal Processor, Power Amplifier, Wireless Belt pack Transmitter, Wireless Handheld Transmitter Cardioid and Wireless Tabletop Transmitter Cardioid should be from same OEM.

VIII. In case of JV, members must comply following: Each member must have the operational experience of

minimum 5 years as mentioned in criteria – I In minimum required average annual turnover as mentioned in

criteria-III, the lead bidder must have at least 40% contribution and all member must have 25%.

All members must have positive Net-worth in last fiscal year.5.0 Bid Selection Process:

The received proposals will be evaluated in to three stage:Stage 1: The received bids will be first evaluated against the required documents (mentioned as mandatory required documents in point no: 2 of Section-I - Information to the Consultant) and Minimum Eligibility Criteria. The Firms/Companies complying all requirement of the required documents (mentioned as mandatory required documents) and minimum eligibility will be considered into technical specification evaluation.Stage 2: Among the eligible bidders, those complying all required technical specifications for hardware and software will be considered as the commercially responsive proposals and will be considered into the financial evaluation.Sate 3: The lowest bidder among the commercial viable proposal will be considered as the L1 and will be awarded for the Job.

6.0 Training and Knowledge Transfer:


The bidder should describe all required knowledge transfer approach for the successful operation of the Video conferencing solution. The bidder should give detail plan of knowledge transfer or training program including number of staff to be trained and the duration of each knowledge transfer or training module. The bidder shall highlight the number and types of training conducted, number of participants trained, strength of training department of company, modality of knowledge transfer or training program proposed including specific modules for:

Supervisors and clerical staff; Technical training for systems operations and maintenance;

The Consulting Firm/Company shall ensure that the most cost effective mechanism for delivery of training. The cost of conduction of training will be borne by the bidder.

7.0 Duration of Services, Time Schedule:The following milestone event schedule is envisaged for the proper implementation of the Video conferencing solution in Nepal Administrative Staff College.

S.N. Days Milestone Event

1. 0 Contract Signing

2. N+15 System Detail Walkthrough

3. N+40 Hardware and Software Delivery

4. N+45 Hardware Installation

5. N+47 Software Installation

6. N+50 UAT Environment Setup and Technical Team Training

7. N+55 Video Conferencing Solution Customization

8. N+60 System Live


9. N+65 Training on System

10. N+70 Operational Acceptance Testing(OAT) and System Handover

11. N+71 Start of warranty

8.0 Warranty:

The warranty period for hardware and software under the scope of this project should be for one (1) year minimum. The bidder has to provide free support, repair and maintenance during this year. The compliance to warranty should be provided in bidder's letter head. In case hardware's, if the manufacturer provide warranty period more than 1 (one) year, the bidder must comply and extend the warranty accordingly.

9.0 Annual Maintenance Contract:The duration of Annual Maintenance Contract will start after the warranty period. The Scope of AMC and cost will be as per mutual agreement between NASC and solution provider during contract for AMC.

Documents

2.0 System Requirement:. Terms of Reference... · Web viewSection III. Terms of Reference (ToR) for Video Conferencing Solution Executive Summary: Training and Education needs and