PRODUCTION AND TOTAL QUALITY MANAGEMENT

SECOND SEMESTER, AY 2014-2015

DOCTOR OF PHILOSOPHY IN EDUCATION MAJOR IN TECHNOLOGY MANAGEMENT

SURIGAO STATE COLLEGE OF TECHNOLOGY

Dr. Romy Jun A. Sunico

I - TQM Perspective

TQM Evolution - Ms. Moleta Definition of Quality Chain Reaction Dimensions of Quality Evolution of Quality Quality Control (QC) Quality Assurance (QA) Quality Planning Quality Improvement Strategic Planning Quality Management (QM) Total Quality Management

I - TQM Perspective

Quality Costs – Ms. Cubillan Cost of Quality Classification of Failure Cost Reducing Costs Juran’s Model of Optimum Quality Costs Analysis of COQ for Improvement Analysis of External Failure Cost Analysis of Internal Failure Cost

I - TQM Perspective

Leadership – Mr. Clavacio Definition of TQM Elements of TQM Leadership of TQM Deming’s 14 points for Top Management Ten Strategies for Top Management

I - TQM Perspective

TQM Implementation – Engr. Asumen TQM Tools and Techniques PDSA TQM Implementation Planning Phase of TQM Apply PDSA for Improvement Getting Things Done Barriers to TQM Implementation

I - TQM Principles and Strategies Customer Satisfaction – Mr. Tibe

Service Quality Features of Services Customer Delight The Kano Model Agreed Customer Requirements Customer Perceived Quality Customer Feedback and Complaints Resolution Customer Feedback Complaint Resolution Complaint Recovery Process

II - TQM Principles and Strategies Employee Involvement – Ms.

Lumangcas Employee Motivation Motivation Theory of Individual Employees Teamwork Effective Communications Training and Mentoring Recognition and Reward Feedback and Performance Appraisal Performance Appraisal

II - TQM Principles and Strategies Process Approach - Ms. Morales

Model for Process Definition ETX Model Subburaj’s 6S Model for Process Improvement Customer Supplier Chains Supply Chain Management Just-in-Time (JIT) Manufacturing Lean Manufacturing Kanban Systems Cellular Manufacturing Single Piece Flow Zero Defects

II - TQM Principles and Strategies Continuous Process Improvement – Ms.

Pederi Juran’s trilogy Kaizen PDCA and 7 Quality Tools Goal of Kaizen Kaizen Blitz-Benefits 5S Practices 5S Certification The Seven Deadly Wastes Business Process Reengineering BPR and TQM

II - TQM Principles and Strategies Supplier Partnership – Mr. Becina

Importance of Suppliers Supplier Selection Supplier Standards Long Term Contracts Involvement of Supplier in Development Alignment of Quality Systems Quality Audit Product Audit Incoming Inspection Supplier Rating Vendor Rating System Proper Communications Supplier Seminars Support for Improving Infrastructure Bonus and Penalties

II - TQM Principles and Strategies Performance Measures - Mr. Guiral

PDCA for Measurement Criteria for Selection of Measures Measurement Strategy Performance Measure Design Balanced Scorecard (BSC) Performance Based Management System Attributes of Successful Performance

Management System

III – Statistical Process Control The Seven Quality Control Tools and Introduction to

Statistics - Mr. Gaas Process Control Tool 1 : Process flow Chart Tool 2 : Cause and Effect Diagram Tool 3 : Check Sheet Tool 4 : Scatter Diagram Tool 5 : Pareto Chart Tool 6 : Histogram Fundamentals of Statistics Characteristics of Normal Distribution Curve Tool 7 : Control Chart Causes of Process Variability Accuracy and Precision Standard Normal Curve Distribution Acceptable Quality Level (AQL)

III – Statistical Process Control Control Charts for Improving

Process Capability – Ms. Francisco Process Stability Central Limit Theorem Control Charts Control Chart for Variable Data Process Capability Indices Control Charts by Attributes Guidance for Selection of Charts

III – Statistical Process Control Six Sigma – Mr. Bojucan

Defects and Six Sigma Definition of Six Sigma The Origin of Six Sigma Essence of Six Sigma Six Sigma Process Models Design for Six Sigma (DFSS) Six Sigma Implementation Six Sigma, Lean, Kaizen and TQM

III – Statistical Process Control Seven New Management Tools – Ms.

Nanol Tool 1 : Affinity Diagram Tool2 : Relationship Diagram Tool 3 : Tree Diagram Tool 4 : Matrix Diagram Tool 5 : Process Decision Program Chart

(PDPC) Tool 6 : Activity Network Diagram Tool 7 : Prioritization Matrix

IV – TQM Tools

Business Process Benchmarking – Ms. Escauso Definition of Benchmarking Triggers for Benchmarking Types of Benchmarking Reasons for Benchmarking Identifying Process to Benchmark Benchmarking Partner Benchmarking Process Reasons for Failure of Benchmark

IV – TQM Tools

Quality Function Deployment (QFD) – Ms. Gono What is QFD? QFD Team House of Quality Prioritized Technical Requirements Construct House of Quality Iterative QFD Organizations using QFD Tips for Success of QFD

IV – TQM Tools

Taguchi’s Robust Design – Mr. De la Cruz Measure of Quality Taguchi’s Loss Function Signal to Noise Ratio Taguchi Philosophy Experiment Orthogonal Arrays

IV – TQM Tools

Total Productive Maintenance (TPM) – Ms. Docoy Goal of Total Productive Maintenance Preventive Maintenance History of TPM Use of 5S Overall Equipment Efficiency (OEE) Performance Efficiency Quality Rate Steps to Increase Overall Equipment Efficiency The Results of TPM

IV – TQM Tools

Failure Mode and Effects Analysis (FMEA) – Engr. Calinawan Reliability Bathtub Curve Failure Mode and Effects Analysis (FMEA) FMEA Risk Priority Number (RPN) Technique Failure Mode Effects and Criticality Analysis

(FMECA) Criticality Matrix

V - Quality Systems

Quality System – ISO Standard – Ms. Fernandez ISO Quality Management System (QMS) Clause 4 – Quality Management System Clause 5 - Management Responsibility Clause 6 - Resource Management Clause 7 – Product Realization Clause 8 – Measurement, Analysis and Improvement Implementation of ISO 9001 and Certification Continuing ISO 9000 Certification Sector Specific Quality System Standard

V - Quality Systems

Environmental Management System (EMS) – 14001 Ms. Fernandez

Benefits of EMS Requirement of Environmental Management System

Quality Awards - Ms. Fernandez The Deming Prize Malcolm Baldrige National Quality Award State Level Awards in USA European Quality Awards Etc.